About smg360
About smg360
App Store
For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages.
SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.
SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.
Ratings & Reviews
Write a Review
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iPhone X support
Feb 11, 2018 I would really like to see this app optimized with the iPhone X and the notch, right now a white line appears at the top of the screen covering the time and icons in the top section of the screen, besides that this app is a good tool for me to keep updated on my workplace’s comments and statsmore -
Works but needs to add some features.
Mar 26, 2018 One major feature it’s lacking is to be able to filter the results by read or unread. -
Alerts
Sep 11, 2018 Would like to get notifications when a new survey was completed. -
What’s going on?
Oct 17, 2020 The app keeps asking to have the password reset after it was reset before. Can this be addressed please, thank you! -
Awesome!
Nov 26, 2018 Really helpful as a restaurant manager to be able to see these comments come in as you get them!
-
Inaccurate false results
Jul 21, 2020 We have had quite a few customers try to share their experience with us over this “app” and we aren’t getting them and there not showing up. I have seen confirmation pages and given our free food for our happy customers doing them, and still no results. They fail to update and fail to respondmore -
Repairing issue.
Apr 24, 2018 I’ve had to be repaired every week sometimes twice a week for the last month. I thought when you had an update it would fix it but it didn’t. It’s very I convenient that I can’t stay updated with current scores and comments. -
INCONVIENT
Sep 30, 2018 Latest App update removed the alerts and reports link. The app doesn’t seem to show the latest surveys without going to the actual website. INCONVIENT!! I used to get it all with the quick links. No point in having the app if i can just log in on the website.more -
Meh
Nov 9, 2019 Performance is a little spotty, the app has just been on an infinite loop for the last week on just the loading screen after you put in the password. -
Garbage
Apr 17, 2020 This app is so terrible. I hate that I have to have it for work. When in cases it constantly loses my custom response. Can’t use the date filter function when looking at cases, screen just goes blank when scrolling.
No reviews available
-
iPhone X support
Feb 11, 2018 I would really like to see this app optimized with the iPhone X and the notch, right now a white line appears at the top of the screen covering the time and icons in the top section of the screen, besides that this app is a good tool for me to keep updated on my workplace’s comments and statsmore -
Works but needs to add some features.
Mar 26, 2018 One major feature it’s lacking is to be able to filter the results by read or unread. -
What’s going on?
Oct 17, 2020 The app keeps asking to have the password reset after it was reset before. Can this be addressed please, thank you! -
Awesome!
Nov 26, 2018 Really helpful as a restaurant manager to be able to see these comments come in as you get them! -
Works great
Aug 3, 2018 I have a constant view of the customer service inside of my facility with this app. Works great.
-
Alerts
Sep 11, 2018 Would like to get notifications when a new survey was completed. -
IPhone X display
Apr 6, 2018 Please optimize the app to support the iPhone X display.
-
Get kicked out of system
Nov 15, 2019 I often get kicked out of the system. The last 2 weeks I have had to repair my device every time I have logged in
-
Repairing issue.
Apr 24, 2018 I’ve had to be repaired every week sometimes twice a week for the last month. I thought when you had an update it would fix it but it didn’t. It’s very I convenient that I can’t stay updated with current scores and comments. -
INCONVIENT
Sep 30, 2018 Latest App update removed the alerts and reports link. The app doesn’t seem to show the latest surveys without going to the actual website. INCONVIENT!! I used to get it all with the quick links. No point in having the app if i can just log in on the website.more -
Meh
Nov 9, 2019 Performance is a little spotty, the app has just been on an infinite loop for the last week on just the loading screen after you put in the password. -
Alerts
Oct 26, 2019 Bring back old version now i cant access my alerts at all
-
Inaccurate false results
Jul 21, 2020 We have had quite a few customers try to share their experience with us over this “app” and we aren’t getting them and there not showing up. I have seen confirmation pages and given our free food for our happy customers doing them, and still no results. They fail to update and fail to respondmore -
Garbage
Apr 17, 2020 This app is so terrible. I hate that I have to have it for work. When in cases it constantly loses my custom response. Can’t use the date filter function when looking at cases, screen just goes blank when scrolling. -
Dated Interface
Jan 29, 2020 This app is dated and slow to load pages. It’s not very easy to use and I have problems training my staff in how to use it. -
Terrible
Sep 12, 2019 Since the update the app won’t open. It was super slow before, but now it has just stopped working.
What’s Groovy
We were never able to access our comments before. With the app we know what people are saying and it is very helpful!
more
less
What’s Subpar
I have reviewed all my comments yet it still shows I have unread comments. I have gone in and specifically selected them all as read both in the app and online and it clears them. And then when I refresh the comments on the app they all come back as unread. I have also deleted the app and reinstalled it, still not fixed. This has been going on for about a month or so.
more
less
Filter Reviews
-
iPhone X support
I would really like to see this app optimized with the iPhone X and the notch, right now a white line appears at the top of the screen covering the time and icons in the top section of the screen, besides that this app is a good tool for me to keep updated on my workplace’s comments and stats -
Works but needs to add some features.
One major feature it’s lacking is to be able to filter the results by read or unread. -
Alerts
Would like to get notifications when a new survey was completed. -
What’s going on?
The app keeps asking to have the password reset after it was reset before. Can this be addressed please, thank you! -
Awesome!
Really helpful as a restaurant manager to be able to see these comments come in as you get them! -
Works great
I have a constant view of the customer service inside of my facility with this app. Works great. -
IPhone X display
Please optimize the app to support the iPhone X display. -
Satisfied
This page help us a lot to improve in ours mistake and do better for guest, their thoughts matter for us, thanks smg -
Get kicked out of system
I often get kicked out of the system. The last 2 weeks I have had to repair my device every time I have logged in -
Great App
This is a great app! It gives you an easier access to your restaurants surveys and monthly reports! HIGHLY SATISFIED!
No reviews available
-
iPhone X support
I would really like to see this app optimized with the iPhone X and the notch, right now a white line appears at the top of the screen covering the time and icons in the top section of the screen, besides that this app is a good tool for me to keep updated on my workplace’s comments and stats -
Works but needs to add some features.
One major feature it’s lacking is to be able to filter the results by read or unread. -
What’s going on?
The app keeps asking to have the password reset after it was reset before. Can this be addressed please, thank you! -
Awesome!
Really helpful as a restaurant manager to be able to see these comments come in as you get them! -
Works great
I have a constant view of the customer service inside of my facility with this app. Works great. -
Satisfied
This page help us a lot to improve in ours mistake and do better for guest, their thoughts matter for us, thanks smg -
Great App
This is a great app! It gives you an easier access to your restaurants surveys and monthly reports! HIGHLY SATISFIED!
-
Alerts
Would like to get notifications when a new survey was completed. -
IPhone X display
Please optimize the app to support the iPhone X display.
-
Get kicked out of system
I often get kicked out of the system. The last 2 weeks I have had to repair my device every time I have logged in
Filter Reviews
-
Inaccurate false results
We have had quite a few customers try to share their experience with us over this “app” and we aren’t getting them and there not showing up. I have seen confirmation pages and given our free food for our happy customers doing them, and still no results. They fail to update and fail to respond -
Repairing issue.
I’ve had to be repaired every week sometimes twice a week for the last month. I thought when you had an update it would fix it but it didn’t. It’s very I convenient that I can’t stay updated with current scores and comments. -
INCONVIENT
Latest App update removed the alerts and reports link. The app doesn’t seem to show the latest surveys without going to the actual website. INCONVIENT!! I used to get it all with the quick links. No point in having the app if i can just log in on the website. -
Meh
Performance is a little spotty, the app has just been on an infinite loop for the last week on just the loading screen after you put in the password. -
Garbage
This app is so terrible. I hate that I have to have it for work. When in cases it constantly loses my custom response. Can’t use the date filter function when looking at cases, screen just goes blank when scrolling. -
Alerts
Bring back old version now i cant access my alerts at all -
Dated Interface
This app is dated and slow to load pages. It’s not very easy to use and I have problems training my staff in how to use it. -
Terrible
Since the update the app won’t open. It was super slow before, but now it has just stopped working.
-
Login fail
Login info correct yet wouldn’t let me login
-
Repairing issue.
I’ve had to be repaired every week sometimes twice a week for the last month. I thought when you had an update it would fix it but it didn’t. It’s very I convenient that I can’t stay updated with current scores and comments. -
INCONVIENT
Latest App update removed the alerts and reports link. The app doesn’t seem to show the latest surveys without going to the actual website. INCONVIENT!! I used to get it all with the quick links. No point in having the app if i can just log in on the website. -
Meh
Performance is a little spotty, the app has just been on an infinite loop for the last week on just the loading screen after you put in the password. -
Alerts
Bring back old version now i cant access my alerts at all
-
Inaccurate false results
We have had quite a few customers try to share their experience with us over this “app” and we aren’t getting them and there not showing up. I have seen confirmation pages and given our free food for our happy customers doing them, and still no results. They fail to update and fail to respond -
Garbage
This app is so terrible. I hate that I have to have it for work. When in cases it constantly loses my custom response. Can’t use the date filter function when looking at cases, screen just goes blank when scrolling. -
Dated Interface
This app is dated and slow to load pages. It’s not very easy to use and I have problems training my staff in how to use it. -
Terrible
Since the update the app won’t open. It was super slow before, but now it has just stopped working.
There are no editor reviews currently available. Please check again soon.
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Release Notes
4.18.0
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Last Verified: 04/16/2021
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