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Dropbox: Cloud Storage to Backup, Sync, File Share

Dropbox: Cloud Storage to Backup, Sync, File Share

Dropbox, Inc.

File & photo storage and sharing for all your docs, photos, videos, and more.

4.2 Ratings 2M+ Reviews 1B+ Downloads
Featured on Best Apps to Recover Lost Messages & Files on Your Phone

About Dropbox: Cloud Storage to Backup, Sync, File Share

File & photo storage and sharing for all your docs, photos, videos, and more.
see more about Dropbox: Cloud Storage to Backup, Sync, File Share

Ratings & Reviews

4.2
2.2M+ Ratings
  1. 5
    67%
  2. 4
    13%
  3. 3
    6%
  4. 2
    3%
  5. 1
    11%
  • Great App but very unstable after update Jun 23, 2019

    By KJP2U
    I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
    more
  • Oct 19, 2020

    By Joseph Conley
    this is so bad playing back your videos. It leaves the notification shade and another shade that is under the other one in front of playback. It covers up 1/3 of your video. I tried using another video player option but that takes about 5 minutes to load. You can't use a phone on this you have to have a fast computer to use.
    more
  • Good features, horrible customer service May 30, 2020

    By MarlaE
    I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
    more
  • Oct 18, 2020

    By Jasper DeMichael - David JD
    Great, but confusing and 1 major issue. I love Dropbox but navigating in the app is frustrating. The desktop app is as terrible as the website. One problem I really hate is you have to open the app whenever you upload a photo from your phone or your computer won't receive it 😡 You have to allow all photos from your phone to be shared with Dropbox in order to fix 😡 Very disappointed 😡
    more
  • Oct 13, 2020

    By ifLogic Inc.
    I'm sure the app is great. I don't use it very much anymore, not since they decided I could no longer access my Dropbox from all my devices without purchasing a license for every device above three. Doesn't really matter to me any more, I'm moving all my files else where then I'll just delete this whole Dropbox Service from all my devices anyway.
    more
  • Oct 21, 2020

    By Google User Too
    Gawd! Dropbox is now just horrible. NOTHING can be uploaded. Everything is a "Security Concern". Even a simple PDF file! This is the same Dropbox I used for years. Just wanted to tranfer a file from phone to PC. This app is Pointless, and of no use to me! A total waste of time. Try Tresorit, E2E encryption, secure, and private. All files are uploaded, good support. Dropbox, with its no support, limit on devices, and space, is now a 'wanna-be-your-everything' cloud JOKE!
    more
  • Oct 17, 2020

    By Eduard A
    Lost the ability to open specific files with specific programs. After years of happy use, with recent updates I lost the ability to open my password manager file, in Dropbox, with the associated password manager app. Now, each time I click on the file in the Dropbox a small box appears asking if I want to use Dropbox PDF viewer, write on the PDF or add it to a playlist. It's not a .PDF file. I don't have the ability to open my own file with the Android system associated app.
    more
  • Useless/not needed Jun 4, 2020

    By dicky j 12
    My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
    more
  • Oct 11, 2020

    By B B
    Customer service is a joke. My payments for Dropbox plus successfully processed, but Dropbox downgraded me to basic bc they didn't receive it. I sent the confirmation receipts, but they still wouldn't restore my account to plus. They said it was an issue with the Google store, but Google verified everything was right on their end. Dropbox refuses to take responsibility and fix their mistake. They kept telling me to get a refund- I don't want a refund, I want the plus access I paid for.
    more
  • One year no change Apr 14, 2020

    By TiredMomAndNurse
    A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
    more
  1. Collaborate with your team through shared folders that exist on the cloud, so any of you can access them from anywhere
  2. Send or receive large files from others, both in your team and outsiders, quickly and easily
  3. Scan documents with your phone camera to turn any hard copies into digital PDFs - form receipts to handwritten notes

Reviewed by Olivia Cordell on May 7, 2018

  • Great App but very unstable after update Jun 23, 2019

    By KJP2U
    I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
    more
  • Scary! Shared link - My recipient has access to my Dropbox account Oct 1, 2020

    By Travel brain
    Hi. I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*. But something SCARY happened to me today. It goes like this..... Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login. Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now! Anyway. I think this is a big security issue. For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone. please help. thanks
    more
  • Stop changing stuff! Sep 18, 2018

    By Dudebraj9000
    Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
    more
  • Five stars for completely disappointing me!! Jul 24, 2018

    By keilaa.17
    I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
    more
  • Oct 13, 2020

    By ifLogic Inc.
    I'm sure the app is great. I don't use it very much anymore, not since they decided I could no longer access my Dropbox from all my devices without purchasing a license for every device above three. Doesn't really matter to me any more, I'm moving all my files else where then I'll just delete this whole Dropbox Service from all my devices anyway.
    more
  • Great app except... Apr 14, 2020

    By aWiiPeanut
    Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
    more
  • Oct 1, 2020

    By Deep Sanghvi
    Team Dropbox, Few years ago I uploaded personal audio clip. On that time I downloaded offline and check as it is properly working or not. This year I needed that recipe audio I recorded showing 0 kb. It looks like my audio file got *corrupted* in Dropbox. I always use Anti Virus and then upload my stuff on Dropbox. It raises questions in my mind that it is safe to keep files in Dropbox for longer time?
    more
  • One last thing Feb 9, 2020

    By Nightmare13473
    I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
    more
  • Oct 14, 2020

    By Angelo Dragomit
    apps works wonderfully. the ui is clean and organized. The only thing i wish was added was the option to change accounts quickly. I have two accounts, one for art and one for schoolwork. It would be nice to be able to change between those two accounts without needing to sign out and sign in multiple times.
    more
  • Oct 19, 2020

    By Joseph Conley
    this is so bad playing back your videos. It leaves the notification shade and another shade that is under the other one in front of playback. It covers up 1/3 of your video. I tried using another video player option but that takes about 5 minutes to load. You can't use a phone on this you have to have a fast computer to use.
    more
  • Good features, horrible customer service May 30, 2020

    By MarlaE
    I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
    more
  • Oct 18, 2020

    By Jasper DeMichael - David JD
    Great, but confusing and 1 major issue. I love Dropbox but navigating in the app is frustrating. The desktop app is as terrible as the website. One problem I really hate is you have to open the app whenever you upload a photo from your phone or your computer won't receive it 😡 You have to allow all photos from your phone to be shared with Dropbox in order to fix 😡 Very disappointed 😡
    more
  • Too much money for notta lotta “service” Jul 12, 2018

    By The Notorious t.i.g
    After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
    more
  • Oct 3, 2020

    By Pure Romance by Randi Sollars
    Okay app but I don't like that you have to pay a monthly fee for this app when you could download Google Drive, which is a similar app, for free. Also I have had several situations where I have downloaded pictures or memes and then went to look at them later just to see that they say thumbnail not available and I have now lost that picture or meme
    more
  • I really wanted to like Dropbox Feb 3, 2020

    By Artemis12234
    This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
    more
  • Oct 7, 2020

    By Rebel Nightwolfe
    Turning off captions in the app would make it a lot better. Scrolling through pictures and having them cut off by the comments label showing up each time. I don't use comments so I should be able to turn them off. I have to tap on each image for it to go away and it shows up again once I swipe.
    more
  • Never liked Dropbox and still don’t Mar 14, 2019

    By Conan the Reviewer
    This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
    more
  • Oct 16, 2020

    By Dane Lang
    Posting here because you can't contact dropbox unless you pay them (Reason alone not to install.) I've used DropBox for over a decade, never heavily, mostly to auto-move photos from phone to desktop. BUT YOUR NEW DESKTOP BLOATED MONSTROSITY of an app, looking to harvest data everyway possible, IS JUST AWFUL. There are many DB alternatives, they'll have to work hard to be worse, so good riddance, drop box.
    more
  • Oct 21, 2020

    By Google User Too
    Gawd! Dropbox is now just horrible. NOTHING can be uploaded. Everything is a "Security Concern". Even a simple PDF file! This is the same Dropbox I used for years. Just wanted to tranfer a file from phone to PC. This app is Pointless, and of no use to me! A total waste of time. Try Tresorit, E2E encryption, secure, and private. All files are uploaded, good support. Dropbox, with its no support, limit on devices, and space, is now a 'wanna-be-your-everything' cloud JOKE!
    more
  • Oct 17, 2020

    By Eduard A
    Lost the ability to open specific files with specific programs. After years of happy use, with recent updates I lost the ability to open my password manager file, in Dropbox, with the associated password manager app. Now, each time I click on the file in the Dropbox a small box appears asking if I want to use Dropbox PDF viewer, write on the PDF or add it to a playlist. It's not a .PDF file. I don't have the ability to open my own file with the Android system associated app.
    more
  • Useless/not needed Jun 4, 2020

    By dicky j 12
    My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
    more
  • Oct 11, 2020

    By B B
    Customer service is a joke. My payments for Dropbox plus successfully processed, but Dropbox downgraded me to basic bc they didn't receive it. I sent the confirmation receipts, but they still wouldn't restore my account to plus. They said it was an issue with the Google store, but Google verified everything was right on their end. Dropbox refuses to take responsibility and fix their mistake. They kept telling me to get a refund- I don't want a refund, I want the plus access I paid for.
    more
  • One year no change Apr 14, 2020

    By TiredMomAndNurse
    A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
    more

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