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Dropbox: Cloud Storage to Backup, Sync, File Share

Dropbox: Cloud Storage to Backup, Sync, File Share

Dropbox, Inc.

File & photo storage and sharing for all your docs, photos, videos, and more.

4.2 Ratings 2M+ Reviews 500M+ Downloads
Featured on Best Apps to Recover Lost Messages & Files on Your Phone

About Dropbox: Cloud Storage to Backup, Sync, File Share

File & photo storage and sharing for all your docs, photos, videos, and more.
see more about Dropbox: Cloud Storage to Backup, Sync, File Share

Ratings & Reviews

4.2
2.2M+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Aug 6, 2020

    By Arilanto Raoelison
    Definitely the best cloud storage out there. I used it as my first one ever and was impressed. After sometime wandering around, here I am coming back. Although the storage is only 2GB, which is insufficient for our day and age; the performance is highly compensating for it. The upgrades are convenient in case you need more space. Truth is, I was taken aback by its ability to read epub files when I would normally have to download extra applications for it. Thanks for your work.
    more
  • Great App but very unstable after update Jun 23, 2019

    By KJP2U
    I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
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  • Aug 11, 2020

    By Kal Fizer
    Replete with glitches. Refuses to open links sent via text or what'sapp. Won't allow SD memory card to be used as internal storage. Support forces you to login with a different PW, wtfo. Going back to ONEDRIVE, this is not ready for small businesses that have remote workers.
    more
  • Good features, horrible customer service May 30, 2020

    By MarlaE
    I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
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  • Jul 28, 2020

    By Leidy Arredondo
    I've been using Dropbox for around 5 years, it has been very useful, I like because I can work on any Microsoft document inside the app, and it doesn't modify how it looks when I open it outside the app. It's nice all your documents synchronized in different devices. Another thing that I prefer working on Dropbox rather than for example Google drive or One Drive is that you can download documents from the internet directly to your Dropbox. It allows you to attach docs directly from the app.
    more
  • Useless/not needed Jun 4, 2020

    By dicky j 12
    My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
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  • Aug 6, 2020

    By Gurge 44
    This app just wants your money, and nothing else. It only gives you 2GB space for free, while every other cloud service gives you 15GB for Free! This app is not user friendly either. When you upload something, it's like it compresses it, but you cannot uncompress it. You have to Unistall the app and then Re-Install it to use another account. I'd like to change between dark and bright themes inside the app. And one more thing: Stop asking for Premium Plan if I don't want it!!
    more
  • One year no change Apr 14, 2020

    By TiredMomAndNurse
    A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
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  • Jul 26, 2020

    By Leah Johnson
    I wanted to upgrade from Basic to Plus but was unable to do this either via the app or the website. Every time I clicked to upgrade and selected Plus, it would just take me back to my personal account page. I emailed support - no response. I asked the Community/Super Users - no help either. I have switched to another service (very quick and easy to do AND significantly cheaper) and would not recommend Dropbox to anyone who needs more than the basic storage amount.
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  • I really wanted to like Dropbox Feb 3, 2020

    By Artemis12234
    This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
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  1. Collaborate with your team through shared folders that exist on the cloud, so any of you can access them from anywhere
  2. Send or receive large files from others, both in your team and outsiders, quickly and easily
  3. Scan documents with your phone camera to turn any hard copies into digital PDFs - form receipts to handwritten notes

Reviewed by Olivia Cordell on May 7, 2018

  • Aug 6, 2020

    By Arilanto Raoelison
    Definitely the best cloud storage out there. I used it as my first one ever and was impressed. After sometime wandering around, here I am coming back. Although the storage is only 2GB, which is insufficient for our day and age; the performance is highly compensating for it. The upgrades are convenient in case you need more space. Truth is, I was taken aback by its ability to read epub files when I would normally have to download extra applications for it. Thanks for your work.
    more
  • Great App but very unstable after update Jun 23, 2019

    By KJP2U
    I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
    more
  • Jul 28, 2020

    By Leidy Arredondo
    I've been using Dropbox for around 5 years, it has been very useful, I like because I can work on any Microsoft document inside the app, and it doesn't modify how it looks when I open it outside the app. It's nice all your documents synchronized in different devices. Another thing that I prefer working on Dropbox rather than for example Google drive or One Drive is that you can download documents from the internet directly to your Dropbox. It allows you to attach docs directly from the app.
    more
  • Stop changing stuff! Sep 18, 2018

    By Dudebraj9000
    Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
    more
  • Aug 11, 2020

    By Tech & Discovery
    it is the best cloud out there in business. very user friendly. easy to use. but threy give very low space on basic. it should be at least 5 GB on basic. then it will be matchless among all.
    more
  • Great app except... Apr 14, 2020

    By aWiiPeanut
    Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
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  • One last thing Feb 9, 2020

    By Nightmare13473
    I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
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  • Jul 29, 2020

    By Trinity Milevoi
    It's a really good music app because you can actually listen to it off line and not pay for it but the reason it's 4 stars is because it doesn't go to the next song by itself, you have to physically press the next song. You won't believe how many times I got in trouble for changing the song while doing yard work, them thinking I was playing on my phone.
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  • Now that it’s fixed, it works well. Nov 18, 2019

    By Thistlelip
    A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
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  • Now Requires App Subscriptions Feb 27, 2020

    By justmyopiniontoo
    After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
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  • Aug 11, 2020

    By Kal Fizer
    Replete with glitches. Refuses to open links sent via text or what'sapp. Won't allow SD memory card to be used as internal storage. Support forces you to login with a different PW, wtfo. Going back to ONEDRIVE, this is not ready for small businesses that have remote workers.
    more
  • Good features, horrible customer service May 30, 2020

    By MarlaE
    I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
    more
  • Too much money for notta lotta “service” Jul 12, 2018

    By The Notorious t.i.g
    After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
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  • The love is gone... Oct 9, 2019

    By Kht2015
    I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
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  • Great except keeps losing recent files Oct 26, 2018

    By Paul, just Paul ...
    99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
    more
  • Aug 6, 2020

    By Gurge 44
    This app just wants your money, and nothing else. It only gives you 2GB space for free, while every other cloud service gives you 15GB for Free! This app is not user friendly either. When you upload something, it's like it compresses it, but you cannot uncompress it. You have to Unistall the app and then Re-Install it to use another account. I'd like to change between dark and bright themes inside the app. And one more thing: Stop asking for Premium Plan if I don't want it!!
    more
  • I really wanted to like Dropbox Feb 3, 2020

    By Artemis12234
    This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
    more
  • Jul 23, 2020

    By A. S.
    The Dropbox app is NOT good right now....I USED to be able to send photos/Docs from my Dropbox to others via email, and they WERE able to open the email and view my photo or Doc without any problem. NOW Dropbox WON'T allow my recipients/contacts to view anything I email them UNLESS, they download the Dropbox app too. Pretty shady and sneaky way for Dropbox to make more $$$$$$, and frustrating for thoes who ALREADY have the app and paying monthly for it can't even send a photo or doc hmmmm....
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  • Jul 29, 2020

    By Karsten Sethre
    Really don't like that when browsing photos it now always shows info above and below the picture each time I swipe to the next even if I tapped to hide it on the previous one. It makes it not work for slideshows now. Showing the info and comments should be optional, ideally as a setting.
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  • Never liked Dropbox and still don’t Mar 14, 2019

    By Conan the Reviewer
    This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
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  • Useless/not needed Jun 4, 2020

    By dicky j 12
    My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
    more
  • One year no change Apr 14, 2020

    By TiredMomAndNurse
    A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
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  • Jul 26, 2020

    By Leah Johnson
    I wanted to upgrade from Basic to Plus but was unable to do this either via the app or the website. Every time I clicked to upgrade and selected Plus, it would just take me back to my personal account page. I emailed support - no response. I asked the Community/Super Users - no help either. I have switched to another service (very quick and easy to do AND significantly cheaper) and would not recommend Dropbox to anyone who needs more than the basic storage amount.
    more
  • Aug 5, 2020

    By W. Greg Spring
    Dropbox in not user friendly, stupid simple and the Dropbox application help is almost worthless. Dropbox is expensive, especially considering that it doesn't easily work to back up photos. Some of my older pictures previously in Dropbox are not to be found in Dropbox now. I and others cannot figure out how to copy all of my photos from Dropbox to another backup such an external hard drive.
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  • Aug 4, 2020

    By Ashly DeAngelis
    Horrible app and aweful for transferring pictures from phone to computer even over wifi, pictures will go to drop box but will not appear in the same dropbox folder on the computer. I have the 30 day trial so multiple devices and file size should not matter. I was also using it for this purpose this morning and it was working fine but consistently stops working at random times. I will be using Google Drive from now on and honestly can't wait to be rid of dropbox once I get my files off of it.
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