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Zomato: Food Delivery & Dining

Zomato: Food Delivery & Dining

Zomato Media Pvt. Ltd.

Online Offers & Restaurants

4.0 Ratings 59K+ Reviews

Ratings & Reviews

4.0
59.1K+ Ratings
  1. 5
    72+%
  2. 4
    14+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    9+%
Write a Review
  • Refund situation somewhat frustrating May 24, 2020

    By Scotty Doodelly
    Professional all around, but in the particular country I reside, the app can not determine if a particular restaurant is actually open for business. It will allow you to order, then it will send a text saying it could not fulfill the order and that a refund will be issued within a week. I have not had any problem receiving these refunds within the week, but it is frustrating to spend all that time analyzing the menu and selecting the food you want only to have to start all over at a different restaurant. The glitch is never fixed either. I could subsequently order again from the same closed restaurant over and over even days or weeks later. The app should be able to detect a closed situation and then remove ordering for that restaurant until further notice.
    more
  • Bad bad service and less transparency Oct 2, 2018

    By CU211212
    This app changes too much fees for the reason of improvement but unfortunately it just getting money for nothing you can save by calling the restaurant. I had bad experience with this app when I ordered a food and when the restaurant didn’t take too much time I chat with this app bad customer care and they told me you can’t cancel your order it’s out for delivery just wait for short time and waiting I called the restaurant and they told me your order has been canceled by the app !!!!!!!! I lost money and time when I chat with them to complain they told me the restaurant called you but you didn’t answer which is not excuse at all especially if they told me it out for delivery I will not use this app again because they are not transparent
    more
  • Service levels are dropping like pack of cards Mar 21, 2019

    By thedevil_ron
    The application itself needs an update. It was really good before they tried to be fancy and updated their app. Lately it takes time to load. Couple of days back, placed an order, it was delivered to the wrong apartment number. This was the second time in 4 days. When contacted the customer service, they were first unable to trace the account. Robotic message pls give registered mobile number. After sending them the screenshot they said pls update address as it shows my previous apartment number which i deleted 5 days back. Still the robot didnt want to stop arguing and asked me to delete the current address and update it again. Slow claps for the amazing service
    more
  • Verona’s Sep 1, 2019

    By Britomarts mom
    My favorite country to visit is Italy and here in Alexandria, we have a restaurant that reminds me of a little trattoria in Rome ... from the moment I enter Veronas I’m transported back to my favorite spot in Rome ( Piazza Navona) at Veronas there are many superb dishes to order , no matter which tasty dish you order , you will not be disappointed... it’s hard to choose as I try a different dish each visit .. I think my favorites are the Salmon Special ( capers , Tomatoes, Kalimata olives in a white wine sauce ) the Salmon melts in your mouth , I also love his Italian spaghetti, Tony’s sauce is truly spectacular, oregano, basil .. it’s a secret I’m sure , I’ve tried to duplicate it but mine always falls short .. the staff is friendly , the prices reasonable... if you want a taste of Italy , I recommend Veronas, tell them Michelina sent you ...
    more
  • Great app! Love it!! Nov 7, 2017

    By Mynga
    I live in cbd so this app is my go-to app on a daily basis! Absolutely love it!!!!! Makes life soooooo easy for me cuz I can quickly search new restaurants, easily navigate location cuz it’s linked to google maps, call up the restaurant. My fav feature is getting to view the restaurant “Menu” section. One thing I’d improve about this app would be for them to separate the photos, one section for the food photos and a second section for the restaurant photos, cuz I want to c what the restaurant location/internal ambience/external building looks like , but it’s time consuming for me to scroll thru hundreds of photos to look for the restaurant photos. Over all , app is awesome!!
    more
  • Fail fail fail, please bring back the Urban Spoon Aug 31, 2017

    By itechsupport
    I stopped using this app when they killed the popular Urban Spoon app, I thought I would give it a look again and wow, what a disappointment. Why would I use this app at all? The features that were Urban Spoon are now totally gone. I could just use google or yelp which are way more updated, and this app no longer lets you search by cuisine unless you click 8 steps deep in filters? Fail. It just shows you restaurants nearby. What if the nearby restaurants are not what I am looking for? It has no more pick cuisine, price range and shake your phone and a cool vegas like slot machine would roll thru food possibilities with sounds and ratings. Yelp has easy cuisine slider with one click. For those who never knew Urban Spoon you are the lucky ones as you have no idea what you are missing as this app deleted it and replaced with an app not worth taking up space on my phone. Nothing to see here, keep moving along.. so sad.. I can't see what value this app brings to anything, it's purpose is irrelevant. The reviews here that are more than 1 star are either fake or have never heard of yelp. Bring back Urban Spoon and see which app users prefer or just continue to force people to login to this app after reading the bad reviews to see it is really that bad. Click, delete.
    more
  • Horrible site customer service Dec 23, 2019

    By YlimeB
    They missed some items from my order and instead of asking the restaurant to correct it they said that they would give 50 rupees in COUPONS to my account. In other words instead of refunding the amount of missing items or delivering them to my house they said they would give me coupons (not even ZOMATO credit) but coupons so that I would have no choice but to spend more money on their site. Their customer service is disgusting. They wanted the customer to bear the burden of the restaurant’s mistake and their incompetence. They don’t even have a helpline they just chat with you and keep suggesting that they will make sure nothing bad happens on you next order. They suggested to me to order from the same restaurant, who had messed up my first order....instead of fixing the blunder that they had made they want me to trust and pay money to the same restaurant again. I was a lot loyal costumer of ZOMATO and I ordered a lot of food there. But after I brought up this issue and I witnessed their pathetic customer service when a loyal customer has a genuine problem....I can no longer order from them. I left ZOMATO the other a bitter taste in my mouth. I will save my money, my health, and my peace of mind by never dealing with them again.
    more
  • Erratic delivery times..USELESS APP Sep 28, 2019

    By bloodclotdem
    Decent app and user friendly interface but that’s where the quality ends. Delivery times are unreliable (can’t track like uber eats) and frequently payment is charged before the restaurant can confirm that the order can be fulfilled and you’re stuck with a charged credit card looking for options to replace what you ordered. Same responses from Zomato customer service when you complain, “we will follow up and give the restaurant a stern warning “ etc etc. Nothing improves. For quick and reliable delivery times Uber eats is the way to go. UPDATE: I have long since deleted the app and no longer use it it’s a joke and I’m giving it one star because zero is not an option. After writing my first review 8 months ago I’d hoped things might improve but same story. Delivery is late or order is accepted and card is charged without the restaurant knowing if they can fulfill the order, you complain and they apologize and give you zomato credits, pointless. I use this app in the UAE and there are better options here.. don’t bother
    more
  • No one replies at chat support Nov 20, 2019

    By Babibabibear
    I placed an ordered, the order was delayed, contacted chat support where no one replied, contacted the restaurant where the restaurant said the order has already been sent out, but the driver did not deliver the meal and had cancelled the order without the app giving me any notification. 20 mins later the app said they have completed the delivery and the order has been delivered while I have not received anything. Basically, if the driver was unable to deliver your meal, and you had already been charged with the credit card, forget about anything replying anything to you. The restaurant or zomato. You are at a loss. No compensation given. No one picks up your call, or replies to your chat — not after 6 hours away, after 6 hours the customer support chat replies after I had mentioned the issue again, and said refund will take 2-7 days -‘s no compensation can be given. Before we ended our chat conversation, he asked me to rate this chat positively as I would be rating the chat not the restaurant.
    more
  • Their customer is Horrible Apr 30, 2020

    By asadhkahn
    I ordered many times but last time ordered and the item I ordered was not given but instead switch to another product. I contacted Customer Care via the app and the Customer Service Rep said to me that I should just accept what I got. I said I don’t want it and he insisted and trie for emotionally blackmail me using the Covid crisis. He said there is nothing that can be done. I said I am asking for a refund only if the vendor can not provide the item requested and he can take the product he gave as I am allergic to what he gave. The CSR still insisted I accept what given and refuses to do anything else and he went on to stay that the vendor has the right to give any product instead of the requested if they do not have the product they have listed. I have screenshot the entire chat session. The point of the money is not the case it is the principal. How in the world can Zomato expect a consumer to just accept any product because their partner screwed up. It was disgusting to be in that chat. They surly have no Customer Service concept in the organization, assuming what the CSR stated is correct. They do not provide any refunds and they only take feedback. If that is the case then the company does not have any customer service. So at the end Zomato is not taking accountability and expect the customer to accept what they get so that their jobs becomes easier. If I could I would of posted the chat screenshots.
    more
  1. India's most loved food delivery app, with personalized recommendations and over 25,000 available restaurants
  2. Special app-only discounts offered by restaurant partners save you 10-50% off your favorite meals
  3. Open 24/7, 365 days a year, with multiple payment methods accepted: cash on delivery, credit, net banking, or mobile wallets ie. Paytm/MobiKwik

Reviewed by Laura S on December 28, 2017

  • Bad bad service and less transparency Oct 2, 2018

    By CU211212
    This app changes too much fees for the reason of improvement but unfortunately it just getting money for nothing you can save by calling the restaurant. I had bad experience with this app when I ordered a food and when the restaurant didn’t take too much time I chat with this app bad customer care and they told me you can’t cancel your order it’s out for delivery just wait for short time and waiting I called the restaurant and they told me your order has been canceled by the app !!!!!!!! I lost money and time when I chat with them to complain they told me the restaurant called you but you didn’t answer which is not excuse at all especially if they told me it out for delivery I will not use this app again because they are not transparent
    more
  • Service levels are dropping like pack of cards Mar 21, 2019

    By thedevil_ron
    The application itself needs an update. It was really good before they tried to be fancy and updated their app. Lately it takes time to load. Couple of days back, placed an order, it was delivered to the wrong apartment number. This was the second time in 4 days. When contacted the customer service, they were first unable to trace the account. Robotic message pls give registered mobile number. After sending them the screenshot they said pls update address as it shows my previous apartment number which i deleted 5 days back. Still the robot didnt want to stop arguing and asked me to delete the current address and update it again. Slow claps for the amazing service
    more
  • Verona’s Sep 1, 2019

    By Britomarts mom
    My favorite country to visit is Italy and here in Alexandria, we have a restaurant that reminds me of a little trattoria in Rome ... from the moment I enter Veronas I’m transported back to my favorite spot in Rome ( Piazza Navona) at Veronas there are many superb dishes to order , no matter which tasty dish you order , you will not be disappointed... it’s hard to choose as I try a different dish each visit .. I think my favorites are the Salmon Special ( capers , Tomatoes, Kalimata olives in a white wine sauce ) the Salmon melts in your mouth , I also love his Italian spaghetti, Tony’s sauce is truly spectacular, oregano, basil .. it’s a secret I’m sure , I’ve tried to duplicate it but mine always falls short .. the staff is friendly , the prices reasonable... if you want a taste of Italy , I recommend Veronas, tell them Michelina sent you ...
    more
  • Great app! Love it!! Nov 7, 2017

    By Mynga
    I live in cbd so this app is my go-to app on a daily basis! Absolutely love it!!!!! Makes life soooooo easy for me cuz I can quickly search new restaurants, easily navigate location cuz it’s linked to google maps, call up the restaurant. My fav feature is getting to view the restaurant “Menu” section. One thing I’d improve about this app would be for them to separate the photos, one section for the food photos and a second section for the restaurant photos, cuz I want to c what the restaurant location/internal ambience/external building looks like , but it’s time consuming for me to scroll thru hundreds of photos to look for the restaurant photos. Over all , app is awesome!!
    more
  • Refund situation somewhat frustrating May 24, 2020

    By Scotty Doodelly
    Professional all around, but in the particular country I reside, the app can not determine if a particular restaurant is actually open for business. It will allow you to order, then it will send a text saying it could not fulfill the order and that a refund will be issued within a week. I have not had any problem receiving these refunds within the week, but it is frustrating to spend all that time analyzing the menu and selecting the food you want only to have to start all over at a different restaurant. The glitch is never fixed either. I could subsequently order again from the same closed restaurant over and over even days or weeks later. The app should be able to detect a closed situation and then remove ordering for that restaurant until further notice.
    more
  • Bring back UrbanSpoon- the way it WAS! Oct 13, 2019

    By LorenzoMac
    If you buy a great program, don't replace it with one that is sub-par. You would do everyone a huge, huge favor by just bringing back UrbanSpoon, with is classic yellow background, and original programming. It was the best app ever for finding places to eat. Just run two apps if you feel the need to continue Zomato, which appears to be somebody's "baby" that they can't seem to give up, and felt it was superior. Read this to the owner. It's like putting in the third-sting QB because he is the son of the largest donor. You just don't do that. You put out the best product- always. Replacing UrbanSpoon w/ Zomato is like replacing Star Wars w/ the old "Lost in Space" TV series. Pleeeease bring back UrbanSpoon in all its glory, and get the original creative programming team back? ;) Give them free reign to do so.
    more

No reviews available

  • Fail fail fail, please bring back the Urban Spoon Aug 31, 2017

    By itechsupport
    I stopped using this app when they killed the popular Urban Spoon app, I thought I would give it a look again and wow, what a disappointment. Why would I use this app at all? The features that were Urban Spoon are now totally gone. I could just use google or yelp which are way more updated, and this app no longer lets you search by cuisine unless you click 8 steps deep in filters? Fail. It just shows you restaurants nearby. What if the nearby restaurants are not what I am looking for? It has no more pick cuisine, price range and shake your phone and a cool vegas like slot machine would roll thru food possibilities with sounds and ratings. Yelp has easy cuisine slider with one click. For those who never knew Urban Spoon you are the lucky ones as you have no idea what you are missing as this app deleted it and replaced with an app not worth taking up space on my phone. Nothing to see here, keep moving along.. so sad.. I can't see what value this app brings to anything, it's purpose is irrelevant. The reviews here that are more than 1 star are either fake or have never heard of yelp. Bring back Urban Spoon and see which app users prefer or just continue to force people to login to this app after reading the bad reviews to see it is really that bad. Click, delete.
    more
  • Horrible site customer service Dec 23, 2019

    By YlimeB
    They missed some items from my order and instead of asking the restaurant to correct it they said that they would give 50 rupees in COUPONS to my account. In other words instead of refunding the amount of missing items or delivering them to my house they said they would give me coupons (not even ZOMATO credit) but coupons so that I would have no choice but to spend more money on their site. Their customer service is disgusting. They wanted the customer to bear the burden of the restaurant’s mistake and their incompetence. They don’t even have a helpline they just chat with you and keep suggesting that they will make sure nothing bad happens on you next order. They suggested to me to order from the same restaurant, who had messed up my first order....instead of fixing the blunder that they had made they want me to trust and pay money to the same restaurant again. I was a lot loyal costumer of ZOMATO and I ordered a lot of food there. But after I brought up this issue and I witnessed their pathetic customer service when a loyal customer has a genuine problem....I can no longer order from them. I left ZOMATO the other a bitter taste in my mouth. I will save my money, my health, and my peace of mind by never dealing with them again.
    more
  • Erratic delivery times..USELESS APP Sep 28, 2019

    By bloodclotdem
    Decent app and user friendly interface but that’s where the quality ends. Delivery times are unreliable (can’t track like uber eats) and frequently payment is charged before the restaurant can confirm that the order can be fulfilled and you’re stuck with a charged credit card looking for options to replace what you ordered. Same responses from Zomato customer service when you complain, “we will follow up and give the restaurant a stern warning “ etc etc. Nothing improves. For quick and reliable delivery times Uber eats is the way to go. UPDATE: I have long since deleted the app and no longer use it it’s a joke and I’m giving it one star because zero is not an option. After writing my first review 8 months ago I’d hoped things might improve but same story. Delivery is late or order is accepted and card is charged without the restaurant knowing if they can fulfill the order, you complain and they apologize and give you zomato credits, pointless. I use this app in the UAE and there are better options here.. don’t bother
    more
  • No one replies at chat support Nov 20, 2019

    By Babibabibear
    I placed an ordered, the order was delayed, contacted chat support where no one replied, contacted the restaurant where the restaurant said the order has already been sent out, but the driver did not deliver the meal and had cancelled the order without the app giving me any notification. 20 mins later the app said they have completed the delivery and the order has been delivered while I have not received anything. Basically, if the driver was unable to deliver your meal, and you had already been charged with the credit card, forget about anything replying anything to you. The restaurant or zomato. You are at a loss. No compensation given. No one picks up your call, or replies to your chat — not after 6 hours away, after 6 hours the customer support chat replies after I had mentioned the issue again, and said refund will take 2-7 days -‘s no compensation can be given. Before we ended our chat conversation, he asked me to rate this chat positively as I would be rating the chat not the restaurant.
    more
  • Their customer is Horrible Apr 30, 2020

    By asadhkahn
    I ordered many times but last time ordered and the item I ordered was not given but instead switch to another product. I contacted Customer Care via the app and the Customer Service Rep said to me that I should just accept what I got. I said I don’t want it and he insisted and trie for emotionally blackmail me using the Covid crisis. He said there is nothing that can be done. I said I am asking for a refund only if the vendor can not provide the item requested and he can take the product he gave as I am allergic to what he gave. The CSR still insisted I accept what given and refuses to do anything else and he went on to stay that the vendor has the right to give any product instead of the requested if they do not have the product they have listed. I have screenshot the entire chat session. The point of the money is not the case it is the principal. How in the world can Zomato expect a consumer to just accept any product because their partner screwed up. It was disgusting to be in that chat. They surly have no Customer Service concept in the organization, assuming what the CSR stated is correct. They do not provide any refunds and they only take feedback. If that is the case then the company does not have any customer service. So at the end Zomato is not taking accountability and expect the customer to accept what they get so that their jobs becomes easier. If I could I would of posted the chat screenshots.
    more

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