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Zomato - Online Food Delivery & Restaurant Reviews

Zomato - Online Food Delivery & Restaurant Reviews

zomato

Order food online, check reviews and avail great offers on delivery and dining!

4.0 Ratings 5M+ Reviews 100M+ Downloads
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About Zomato - Online Food Delivery & Restaurant Reviews

Order food online, check reviews and avail great offers on delivery and dining!
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Ratings & Reviews

4.0
4.7M+ Ratings
  1. 5
    61+%
  2. 4
    15+%
  3. 3
    4+%
  4. 2
    2+%
  5. 1
    17+%
Write a Review
  • Mexican express Jul 28, 2019

    By sognet
    When I ordered I had mentioned no cheese no pinto beans only black beans I immediately called the restaurant when I saw The complete wrong order with cheese with the pinto beans the restaurant said management will call me, after 30 mins I get a call saying that we will replace the Oder for almost an hour I get no update, so I called the restaurant again they said sorry we can’t deliver as we don’t have delivery boy you give it to the zomato man standing I said what are you talking, when I called you said we are sorry we will have it changed that to the management called me after 30mins, then after an hourlong wait I called the boy told me give it to zomato where do you want me to find zomato guy this is rubbish I’m very disappointed the box is untouched I want some one to look into this matter.
    more
  • Feb 28, 2021

    By Rahul Sarkar
    Interface is confusing. The food suggestions should pop up according to the maximum amount of Positive reviews and not just stars or number of reviews. Because hotels with 4 stars also have taste, cost, quality and hygiene issues. So make your interface better or give suggestions of food and hotels with genuine productivity, positive reviews, taste, cost, hygiene and customer satisfaction.
    more
  • Refund situation somewhat frustrating May 24, 2020

    By Scotty Doodelly
    Professional all around, but in the particular country I reside, the app can not determine if a particular restaurant is actually open for business. It will allow you to order, then it will send a text saying it could not fulfill the order and that a refund will be issued within a week. I have not had any problem receiving these refunds within the week, but it is frustrating to spend all that time analyzing the menu and selecting the food you want only to have to start all over at a different restaurant. The glitch is never fixed either. I could subsequently order again from the same closed restaurant over and over even days or weeks later. The app should be able to detect a closed situation and then remove ordering for that restaurant until further notice.
    more
  • Bad bad service and less transparency Oct 2, 2018

    By CU211212
    This app changes too much fees for the reason of improvement but unfortunately it just getting money for nothing you can save by calling the restaurant. I had bad experience with this app when I ordered a food and when the restaurant didn’t take too much time I chat with this app bad customer care and they told me you can’t cancel your order it’s out for delivery just wait for short time and waiting I called the restaurant and they told me your order has been canceled by the app !!!!!!!! I lost money and time when I chat with them to complain they told me the restaurant called you but you didn’t answer which is not excuse at all especially if they told me it out for delivery I will not use this app again because they are not transparent
    more
  • Service levels are dropping like pack of cards Mar 21, 2019

    By thedevil_ron
    The application itself needs an update. It was really good before they tried to be fancy and updated their app. Lately it takes time to load. Couple of days back, placed an order, it was delivered to the wrong apartment number. This was the second time in 4 days. When contacted the customer service, they were first unable to trace the account. Robotic message pls give registered mobile number. After sending them the screenshot they said pls update address as it shows my previous apartment number which i deleted 5 days back. Still the robot didnt want to stop arguing and asked me to delete the current address and update it again. Slow claps for the amazing service
    more
  • Horrible customer service Jun 30, 2020

    By krlyday
    I’ve been a happy and loyal customer with zomato for years! Until this week when 2 weeks in a row I had an issue with my order and instead of fixing the problem they just refunded my money instead of investigating the problem further. The first time the problem occurred I did receive a voucher which I used towards the second order. Then the problem occurred again and their representatives refused to send an additional voucher. Only to tell me my original voucher used would be returned in 2hrs and I needed to order from a different restaurant. So therefore you expect me to wait two hrs to order from a different restaurant and starve my kids til then in order to utilize the voucher. The problem could have been solved by simply gifting me another voucher since the same issue occurred 2 weeks in a row. It was my foolishness to think this problem had been solved and then to think I would receive the same courteous customer service when I did not. In my opinion the representative needed additional training as they were such in a rush to end our chat and care less that I was leaving the chat very unsatisfied! Less learned and I will no longer be using Zomato until they make some changes and put their customer concerns first!
    more
  • Fail fail fail, please bring back the Urban Spoon Aug 31, 2017

    By itechsupport
    I stopped using this app when they killed the popular Urban Spoon app, I thought I would give it a look again and wow, what a disappointment. Why would I use this app at all? The features that were Urban Spoon are now totally gone. I could just use google or yelp which are way more updated, and this app no longer lets you search by cuisine unless you click 8 steps deep in filters? Fail. It just shows you restaurants nearby. What if the nearby restaurants are not what I am looking for? It has no more pick cuisine, price range and shake your phone and a cool vegas like slot machine would roll thru food possibilities with sounds and ratings. Yelp has easy cuisine slider with one click. For those who never knew Urban Spoon you are the lucky ones as you have no idea what you are missing as this app deleted it and replaced with an app not worth taking up space on my phone. Nothing to see here, keep moving along.. so sad.. I can't see what value this app brings to anything, it's purpose is irrelevant. The reviews here that are more than 1 star are either fake or have never heard of yelp. Bring back Urban Spoon and see which app users prefer or just continue to force people to login to this app after reading the bad reviews to see it is really that bad. Click, delete.
    more
  • Feb 28, 2021

    By nikita tiwari
    I wish I could give even less rating then this. This app is for our convenience, we are giving money and they should just deliver what we ask for, they should not bother how less or how more we need to order. Sometimes I really don't feel like ordering above 200 but now a days they are forcing. I am uninstalling this app. You are disappointing *Zomato*
    more
  • Horrible site customer service Dec 23, 2019

    By YlimeB
    They missed some items from my order and instead of asking the restaurant to correct it they said that they would give 50 rupees in COUPONS to my account. In other words instead of refunding the amount of missing items or delivering them to my house they said they would give me coupons (not even ZOMATO credit) but coupons so that I would have no choice but to spend more money on their site. Their customer service is disgusting. They wanted the customer to bear the burden of the restaurant’s mistake and their incompetence. They don’t even have a helpline they just chat with you and keep suggesting that they will make sure nothing bad happens on you next order. They suggested to me to order from the same restaurant, who had messed up my first order....instead of fixing the blunder that they had made they want me to trust and pay money to the same restaurant again. I was a lot loyal costumer of ZOMATO and I ordered a lot of food there. But after I brought up this issue and I witnessed their pathetic customer service when a loyal customer has a genuine problem....I can no longer order from them. I left ZOMATO the other a bitter taste in my mouth. I will save my money, my health, and my peace of mind by never dealing with them again.
    more
  • Feb 28, 2021

    By Vikram A Vernekar
    They save your card details by default. You don't have the option of not saving the details. Each time you pay by card your details will be saved without your permission; so you have to go to settings and delete your card details manually. Potential for fraud and phishing. Reply: Thank you for your prompt response although I fail to understand why you need me to write you an email. My review is clear enough. Ethically, you should fix the issue.
    more
  1. Order online from thousands of the best restaurants in India, UAE, or Lebanon - then watch your food arrive in minutes
  2. Browse specially curated theme-based lists to discover the best bites in town! Burgers, Date Nights, Top Trending, and many more
  3. Multiple ways to search pubs and restaurants: by location, by cuisine type, or by restaurant name

Reviewed by Kaylin on March 2, 2018

  • Mexican express Jul 28, 2019

    By sognet
    When I ordered I had mentioned no cheese no pinto beans only black beans I immediately called the restaurant when I saw The complete wrong order with cheese with the pinto beans the restaurant said management will call me, after 30 mins I get a call saying that we will replace the Oder for almost an hour I get no update, so I called the restaurant again they said sorry we can’t deliver as we don’t have delivery boy you give it to the zomato man standing I said what are you talking, when I called you said we are sorry we will have it changed that to the management called me after 30mins, then after an hourlong wait I called the boy told me give it to zomato where do you want me to find zomato guy this is rubbish I’m very disappointed the box is untouched I want some one to look into this matter.
    more
  • Feb 28, 2021

    By Rahul Sarkar
    Interface is confusing. The food suggestions should pop up according to the maximum amount of Positive reviews and not just stars or number of reviews. Because hotels with 4 stars also have taste, cost, quality and hygiene issues. So make your interface better or give suggestions of food and hotels with genuine productivity, positive reviews, taste, cost, hygiene and customer satisfaction.
    more
  • Bad bad service and less transparency Oct 2, 2018

    By CU211212
    This app changes too much fees for the reason of improvement but unfortunately it just getting money for nothing you can save by calling the restaurant. I had bad experience with this app when I ordered a food and when the restaurant didn’t take too much time I chat with this app bad customer care and they told me you can’t cancel your order it’s out for delivery just wait for short time and waiting I called the restaurant and they told me your order has been canceled by the app !!!!!!!! I lost money and time when I chat with them to complain they told me the restaurant called you but you didn’t answer which is not excuse at all especially if they told me it out for delivery I will not use this app again because they are not transparent
    more
  • Service levels are dropping like pack of cards Mar 21, 2019

    By thedevil_ron
    The application itself needs an update. It was really good before they tried to be fancy and updated their app. Lately it takes time to load. Couple of days back, placed an order, it was delivered to the wrong apartment number. This was the second time in 4 days. When contacted the customer service, they were first unable to trace the account. Robotic message pls give registered mobile number. After sending them the screenshot they said pls update address as it shows my previous apartment number which i deleted 5 days back. Still the robot didnt want to stop arguing and asked me to delete the current address and update it again. Slow claps for the amazing service
    more
  • Verona’s Sep 1, 2019

    By Britomarts mom
    My favorite country to visit is Italy and here in Alexandria, we have a restaurant that reminds me of a little trattoria in Rome ... from the moment I enter Veronas I’m transported back to my favorite spot in Rome ( Piazza Navona) at Veronas there are many superb dishes to order , no matter which tasty dish you order , you will not be disappointed... it’s hard to choose as I try a different dish each visit .. I think my favorites are the Salmon Special ( capers , Tomatoes, Kalimata olives in a white wine sauce ) the Salmon melts in your mouth , I also love his Italian spaghetti, Tony’s sauce is truly spectacular, oregano, basil .. it’s a secret I’m sure , I’ve tried to duplicate it but mine always falls short .. the staff is friendly , the prices reasonable... if you want a taste of Italy , I recommend Veronas, tell them Michelina sent you ...
    more
  • Refund situation somewhat frustrating May 24, 2020

    By Scotty Doodelly
    Professional all around, but in the particular country I reside, the app can not determine if a particular restaurant is actually open for business. It will allow you to order, then it will send a text saying it could not fulfill the order and that a refund will be issued within a week. I have not had any problem receiving these refunds within the week, but it is frustrating to spend all that time analyzing the menu and selecting the food you want only to have to start all over at a different restaurant. The glitch is never fixed either. I could subsequently order again from the same closed restaurant over and over even days or weeks later. The app should be able to detect a closed situation and then remove ordering for that restaurant until further notice.
    more
  • Extremely bad and unprofessional customer support team Sep 3, 2019

    By Zizo2011
    I had the worst experience ever with the customer support of this application. I had a missing item in my order and the customer support team was rude, he refused to ask the restaurant to deliver my missing item and force me to accept his only solution of refunding the value of the item, which is the easiest solution in order not to bother him self. To get rid of me, he accepted to refund part of the delivery charges. An unacceptable attitude from a careless customer support team with the clients at the bottom of their list of priorities. I can’t blame anyone except my self for not using Talabat or Carriage.
    more
  • Great app Dec 4, 2019

    By Barbieeeeeeeeeeeee
    I always use zomato to find out restaurants in my area or anywhere else. It is best app to find restaurants. Ordering on the app is easy. However I am not happy with the change on redemption policy. Earlier you could use as many zomatoes but now only two at one table irrespective of the number of people. Zomato did not even inform its gold members about this change which shows that management is dishonest. They are afraid that they will loose members. I will not renew my membership anymore. I would rather restart the entertainer. At least they inform their users in advance about any changes they intend to make.
    more
  • Would love to give a rating of 5 but can’t ignore certain issues. Aug 23, 2019

    By His Flyness
    Zomato is mostly a great app. They have above average customer service most of the time. Some of the restaurants don’t pay attention to the notes in the orders and even after calling them to ensure that they customise the orders as needed, they don’t pay attention and send the orders without complying with the request. And there is no distinction in this respect between a 3-rated place or a 4+ rated place. Overall it remains my favourite app to order food; especially when i’m not in my hometown.
    more
  • Great for discovering places - not so good at directing deliveries Oct 18, 2019

    By SteveGPrime
    This is where I turn to when I want to search for new kinds of restaurants, or find some good deals. BIGGEST COMPLAINT: Marking your location with a pin on the map and giving specific directions is POINTLESS in Lebanon, where it seems the delivery joints don’t have access to the map. They will call you anyway to get directions, which, when you don’t speak Arabic and they don’t speak English, becomes extremely difficult; The map application is just pointless it seems.
    more
  • Bring back UrbanSpoon- the way it WAS! Oct 13, 2019

    By LorenzoMac
    If you buy a great program, don't replace it with one that is sub-par. You would do everyone a huge, huge favor by just bringing back UrbanSpoon, with is classic yellow background, and original programming. It was the best app ever for finding places to eat. Just run two apps if you feel the need to continue Zomato, which appears to be somebody's "baby" that they can't seem to give up, and felt it was superior. Read this to the owner. It's like putting in the third-sting QB because he is the son of the largest donor. You just don't do that. You put out the best product- always. Replacing UrbanSpoon w/ Zomato is like replacing Star Wars w/ the old "Lost in Space" TV series. Pleeeease bring back UrbanSpoon in all its glory, and get the original creative programming team back? ;) Give them free reign to do so.
    more
  • Where did the reviews go in the home delivery section? Mar 13, 2018

    By Caramel81
    Hi, I use this app mostly for home delivery and rely heavily on the restaurant reviews left by users to help me decide what to order, if at all. With the last two updates I the button for detailed reviews has disappeared from the online home delivery option. I’m left with only the star rating from the last few orders with that restaurant. Why? Now to see reviews I have to click “back” to leave “online delivery” view and switch to all restaurant view and search for each restaurant I’m considering ordering from to read the full reviews and c pix users post of food they ordered. Bring it back plz! Also the filter for food cost is gone when I search..bring it back!
    more
  • Buggy Apr 26, 2019

    By Lisitadee
    This app is intuitive in its organization but was very buggy this evening. It froze 3-4 times between the steps for payment. As I had made a fairly large order, I was terrified when I closed out the app to see if that might solve the problem. When I reopened the app, thankfully, my order had been saved in the cart. Whew! Narrowly averted a complete heart attack. Though frustrating, it finally allowed me to place the order. The best part of this app is the ability to track the preparation and delivery process. Please give this app a good check-up so I can give it the 5 stars it deserves.
    more
  • App is ok, needs some work for locations setting Mar 29, 2019

    By Date Navis
    I use zomato weekly, and its a good app. Problem Ive been encountering, and I urge the developers to fix this location settings. I cannot manually set my exact location as the app doesn’t acknowledge my city in the results, but it will show me restaurants with that location? Very weird. I had to keep going back and forth to get it set properly, and now I cannot edit my original location. Thankfully I can pin drop delivery deivers when they call me. Its just an annoying tidbit that I think needs addressing. Also, the search results show up funky. For example, I let search for restaurants near me, (im in Abu Dhabi) and the results that populate are ridiculous. Sometimes nowhere near my location. I feel this too needs addressed asap. Aside from the above gripes, the app works well and has a big variety of restaurants to order from.
    more
  • Poor handling for satisfaction Jul 24, 2020

    By NN711
    The app is great, and I have always enjoyed ordering through it. However, being a regular customer I often face issues with my order and from what I have noticed Zomato fails to take any responsibility or to make an effort to create a better customer experience in this regard. Their team lacks the creativity in making their customers feel compensated if your order was for instance an hour and a half late and arrived cold, or if your meal was spicy while it wasn’t mentioned in the app.
    more
  • Horrible customer service Jun 30, 2020

    By krlyday
    I’ve been a happy and loyal customer with zomato for years! Until this week when 2 weeks in a row I had an issue with my order and instead of fixing the problem they just refunded my money instead of investigating the problem further. The first time the problem occurred I did receive a voucher which I used towards the second order. Then the problem occurred again and their representatives refused to send an additional voucher. Only to tell me my original voucher used would be returned in 2hrs and I needed to order from a different restaurant. So therefore you expect me to wait two hrs to order from a different restaurant and starve my kids til then in order to utilize the voucher. The problem could have been solved by simply gifting me another voucher since the same issue occurred 2 weeks in a row. It was my foolishness to think this problem had been solved and then to think I would receive the same courteous customer service when I did not. In my opinion the representative needed additional training as they were such in a rush to end our chat and care less that I was leaving the chat very unsatisfied! Less learned and I will no longer be using Zomato until they make some changes and put their customer concerns first!
    more
  • Feb 24, 2021

    By Tina Bhattacharjee
    This app became worst. Their services are hilarious and moreover they are charging delivery fees and taxes like we all are billionaire. For the delivery from nearest restaurant (which is 10 mins walking distance from my house) they are charging 60-70 INR as delivery fee. Now it is better to go and purchase my food instead of using this service. All the dishe's cost are high, it's ok...but why are you taking high amount taxes then? Uber eats was too good. Now Swiggy became more preferable to me.
    more
  • Keeps getting better Jan 11, 2020

    By Tan D
    New Review You can tell from my old review below that I was a major fan of Zomato, the app and it’s service. But I’m unfortunately their service has dropped drastically. If you order has an issue, you will not get much help, not like it used to be. Sad to say, but you are better off trusting your food order with another service provider. The app is great for discovery, but don’t get swayed by the deals. At the end of the day, service does matter. Old review Been a long time user of Zomato. It's a great app for foodies and restaurants. It's also great for food bloggers and photographers. Zomato keeps changing the interface which is annoying at times but, once you get used to it their features starting showing. They used to have a cashless payment system, which was discontinued unfortunately. It showed great promise. Their table booking feature and online ordering system is quite nice as well (tho you will find inconsistencies every now and then). Also the stats seem bloated, I have far too many views on my reviews and pics. I feel like every time someone views a restaurant (even if they don't check the review) it counts as a view. They need to fix that. The rest of the app, I am a fan of.
    more
  • Sigh...another one bites the dust Jul 6, 2018

    By BelligerentEngineer
    Old review, update below: While I do miss some urbanspoon features, such as being able to see nearby locations on a map and the shuffle feature, I do like the more granular five star rating system over the simple up or down vote. I am annoyed many of my votes have disappeared, however. Update: another app bites the dust due to oversimplification. It’s been stripped of everything that made it good. The new version has limited and/or useless options (no filter for take out?) and they’ve removed any ability to edit/update listings. You can’t even add a restaurant from the app anymore, you have to get on a computer. This is what made urban spoon great: all users keeping the info fresh. Guess it’s back to sifting through inane reviews on yelp.
    more
  • Zomato misses the point and I miss Urban Spoon May 10, 2018

    By Mourning Sun
    I tried every way I know to pick a town and request options in that town, in this case, Yukon, OK. Zomato kept showing me options in Oklahoma City and just giving me a few categories from which to pick. I never could coerce this app into offering any dining options in Yukon. I know Zomato bought out UrbanSpoon, and I would in general agree the more successful business use its business practices rather than the practices of the one that went by the wayside, but UrbanSpoon let me find cuisines I liked in the towns I requested in the price range I needed. I also miss the fun of the ‘spin’! Please, make this app better. Maybe even as good as Urban Spoon was.
    more
  • Fail fail fail, please bring back the Urban Spoon Aug 31, 2017

    By itechsupport
    I stopped using this app when they killed the popular Urban Spoon app, I thought I would give it a look again and wow, what a disappointment. Why would I use this app at all? The features that were Urban Spoon are now totally gone. I could just use google or yelp which are way more updated, and this app no longer lets you search by cuisine unless you click 8 steps deep in filters? Fail. It just shows you restaurants nearby. What if the nearby restaurants are not what I am looking for? It has no more pick cuisine, price range and shake your phone and a cool vegas like slot machine would roll thru food possibilities with sounds and ratings. Yelp has easy cuisine slider with one click. For those who never knew Urban Spoon you are the lucky ones as you have no idea what you are missing as this app deleted it and replaced with an app not worth taking up space on my phone. Nothing to see here, keep moving along.. so sad.. I can't see what value this app brings to anything, it's purpose is irrelevant. The reviews here that are more than 1 star are either fake or have never heard of yelp. Bring back Urban Spoon and see which app users prefer or just continue to force people to login to this app after reading the bad reviews to see it is really that bad. Click, delete.
    more
  • Feb 28, 2021

    By nikita tiwari
    I wish I could give even less rating then this. This app is for our convenience, we are giving money and they should just deliver what we ask for, they should not bother how less or how more we need to order. Sometimes I really don't feel like ordering above 200 but now a days they are forcing. I am uninstalling this app. You are disappointing *Zomato*
    more
  • Horrible site customer service Dec 23, 2019

    By YlimeB
    They missed some items from my order and instead of asking the restaurant to correct it they said that they would give 50 rupees in COUPONS to my account. In other words instead of refunding the amount of missing items or delivering them to my house they said they would give me coupons (not even ZOMATO credit) but coupons so that I would have no choice but to spend more money on their site. Their customer service is disgusting. They wanted the customer to bear the burden of the restaurant’s mistake and their incompetence. They don’t even have a helpline they just chat with you and keep suggesting that they will make sure nothing bad happens on you next order. They suggested to me to order from the same restaurant, who had messed up my first order....instead of fixing the blunder that they had made they want me to trust and pay money to the same restaurant again. I was a lot loyal costumer of ZOMATO and I ordered a lot of food there. But after I brought up this issue and I witnessed their pathetic customer service when a loyal customer has a genuine problem....I can no longer order from them. I left ZOMATO the other a bitter taste in my mouth. I will save my money, my health, and my peace of mind by never dealing with them again.
    more
  • Feb 28, 2021

    By Vikram A Vernekar
    They save your card details by default. You don't have the option of not saving the details. Each time you pay by card your details will be saved without your permission; so you have to go to settings and delete your card details manually. Potential for fraud and phishing. Reply: Thank you for your prompt response although I fail to understand why you need me to write you an email. My review is clear enough. Ethically, you should fix the issue.
    more
  • Erratic delivery times..USELESS APP Sep 28, 2019

    By bloodclotdem
    Decent app and user friendly interface but that’s where the quality ends. Delivery times are unreliable (can’t track like uber eats) and frequently payment is charged before the restaurant can confirm that the order can be fulfilled and you’re stuck with a charged credit card looking for options to replace what you ordered. Same responses from Zomato customer service when you complain, “we will follow up and give the restaurant a stern warning “ etc etc. Nothing improves. For quick and reliable delivery times Uber eats is the way to go. UPDATE: I have long since deleted the app and no longer use it it’s a joke and I’m giving it one star because zero is not an option. After writing my first review 8 months ago I’d hoped things might improve but same story. Delivery is late or order is accepted and card is charged without the restaurant knowing if they can fulfill the order, you complain and they apologize and give you zomato credits, pointless. I use this app in the UAE and there are better options here.. don’t bother
    more

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