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Zomato - Online Food Delivery & Restaurant Reviews

Zomato - Online Food Delivery & Restaurant Reviews

zomato

Order food online, check reviews and avail great offers on delivery and dining!

4.1 Ratings 5M+ Reviews 100M+ Downloads

Ratings & Reviews

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  • img Community
    What I like about Zomato and what sets it apart from other restaurant finder apps is that if you’re in India, you can order food as well. It’s a quick app to find a bar or restaurant if you manage to get a real date.
    img by Ganesh
    2 years ago
  • img Community
    Taking a trip to London can be made much easier with Zomato because you can find the best restaurants quickly with no hassle. You can eat the local food and even find 100s of different restaurants and choose from different cuisines depending on what you want to eat during your trip to London.
    img by Sharon
    1 year ago
  • img Community
    Visiting a new town or travel destination could mean you're unfamiliar with local businesses such as restaurants. If you're a Sushi lover, Zomato can help you find the best restaurant for the dish in town from its database of over 5,000 restaurants. Use it from any part of the world.
    img by David
    1 year ago
  • img Expert
    1. Order online from thousands of the best restaurants in India, UAE, or Lebanon - then watch your food arrive in minutes
    2. Browse specially curated theme-based lists to discover the best bites in town! Burgers, Date Nights, Top Trending, and many more
    3. Multiple ways to search pubs and restaurants: by location, by cuisine type, or by restaurant name

    Reviewed by Kaylin on March 2, 2018

  • Mexican express Jul 28, 2019

    By sognet
    When I ordered I had mentioned no cheese no pinto beans only black beans I immediately called the restaurant when I saw The complete wrong order with cheese with the pinto beans the restaurant said management will call me, after 30 mins I get a call saying that we will replace the Oder for almost an hour I get no update, so I called the restaurant again they said sorry we can’t deliver as we don’t have delivery boy you give it to the zomato man standing I said what are you talking, when I called you said we are sorry we will have it changed that to the management called me after 30mins, then after an hourlong wait I called the boy told me give it to zomato where do you want me to find zomato guy this is rubbish I’m very disappointed the box is untouched I want some one to look into this matter.
  • May 3, 2021

    By Emp_S
    The restaurant charges high at Zomato. For example, if i vist a restaurant on my own for getting a pizza, then let us assume I will be charged at Rs. 100 /- per pizza. But, whenever, I will check the price of the same pizza at Zomato from the same restaurant then its price will be Rs. 130 to 150 per piza (Sometimes double ount too). This is discrimination, as we are paying delivery charges too. Why we are paying high + delivery charges extra.
  • Refund situation somewhat frustrating May 24, 2020

    By Scotty Doodelly
    Professional all around, but in the particular country I reside, the app can not determine if a particular restaurant is actually open for business. It will allow you to order, then it will send a text saying it could not fulfill the order and that a refund will be issued within a week. I have not had any problem receiving these refunds within the week, but it is frustrating to spend all that time analyzing the menu and selecting the food you want only to have to start all over at a different restaurant. The glitch is never fixed either. I could subsequently order again from the same closed restaurant over and over even days or weeks later. The app should be able to detect a closed situation and then remove ordering for that restaurant until further notice.
  • May 4, 2021

    By Siddhantha Sharma
    Zomato is a very good app, it is very nice and I love it, but one thing there is a problem in zomato they don't accept the home address where we live. It happens sometimes maybe that's because the home address is really far and then the zomato manager won't be able to serve at home. Otherwise zomato manager will have no time working at a restaurant and there will be a problem for them.
  • Bad bad service and less transparency Oct 2, 2018

    By CU211212
    This app changes too much fees for the reason of improvement but unfortunately it just getting money for nothing you can save by calling the restaurant. I had bad experience with this app when I ordered a food and when the restaurant didn’t take too much time I chat with this app bad customer care and they told me you can’t cancel your order it’s out for delivery just wait for short time and waiting I called the restaurant and they told me your order has been canceled by the app !!!!!!!! I lost money and time when I chat with them to complain they told me the restaurant called you but you didn’t answer which is not excuse at all especially if they told me it out for delivery I will not use this app again because they are not transparent
  • May 2, 2021

    By Aditya Vaidya
    Fantastic app, easy to use. The improvement this app has gotten over the years is extra ordinary.. kudos to the developint team. from the support team to the delivery valets, everyone is polite and will are always there to help. As much as i like this app, and the service as a whole, i really wish zomato itself will cut down on the margin it marks up on the food items available on the app. I realize this works on a business model & everything runs on money, but still a little can matter a lot.
  • Mexican express Jul 28, 2019

    By sognet
    When I ordered I had mentioned no cheese no pinto beans only black beans I immediately called the restaurant when I saw The complete wrong order with cheese with the pinto beans the restaurant said management will call me, after 30 mins I get a call saying that we will replace the Oder for almost an hour I get no update, so I called the restaurant again they said sorry we can’t deliver as we don’t have delivery boy you give it to the zomato man standing I said what are you talking, when I called you said we are sorry we will have it changed that to the management called me after 30mins, then after an hourlong wait I called the boy told me give it to zomato where do you want me to find zomato guy this is rubbish I’m very disappointed the box is untouched I want some one to look into this matter.
  • May 3, 2021

    By Emp_S
    The restaurant charges high at Zomato. For example, if i vist a restaurant on my own for getting a pizza, then let us assume I will be charged at Rs. 100 /- per pizza. But, whenever, I will check the price of the same pizza at Zomato from the same restaurant then its price will be Rs. 130 to 150 per piza (Sometimes double ount too). This is discrimination, as we are paying delivery charges too. Why we are paying high + delivery charges extra.
  • Refund situation somewhat frustrating May 24, 2020

    By Scotty Doodelly
    Professional all around, but in the particular country I reside, the app can not determine if a particular restaurant is actually open for business. It will allow you to order, then it will send a text saying it could not fulfill the order and that a refund will be issued within a week. I have not had any problem receiving these refunds within the week, but it is frustrating to spend all that time analyzing the menu and selecting the food you want only to have to start all over at a different restaurant. The glitch is never fixed either. I could subsequently order again from the same closed restaurant over and over even days or weeks later. The app should be able to detect a closed situation and then remove ordering for that restaurant until further notice.
  • May 4, 2021

    By Siddhantha Sharma
    Zomato is a very good app, it is very nice and I love it, but one thing there is a problem in zomato they don't accept the home address where we live. It happens sometimes maybe that's because the home address is really far and then the zomato manager won't be able to serve at home. Otherwise zomato manager will have no time working at a restaurant and there will be a problem for them.
  • Bad bad service and less transparency Oct 2, 2018

    By CU211212
    This app changes too much fees for the reason of improvement but unfortunately it just getting money for nothing you can save by calling the restaurant. I had bad experience with this app when I ordered a food and when the restaurant didn’t take too much time I chat with this app bad customer care and they told me you can’t cancel your order it’s out for delivery just wait for short time and waiting I called the restaurant and they told me your order has been canceled by the app !!!!!!!! I lost money and time when I chat with them to complain they told me the restaurant called you but you didn’t answer which is not excuse at all especially if they told me it out for delivery I will not use this app again because they are not transparent
  • May 2, 2021

    By Aditya Vaidya
    Fantastic app, easy to use. The improvement this app has gotten over the years is extra ordinary.. kudos to the developint team. from the support team to the delivery valets, everyone is polite and will are always there to help. As much as i like this app, and the service as a whole, i really wish zomato itself will cut down on the margin it marks up on the food items available on the app. I realize this works on a business model & everything runs on money, but still a little can matter a lot.
  • Service levels are dropping like pack of cards Mar 21, 2019

    By thedevil_ron
    The application itself needs an update. It was really good before they tried to be fancy and updated their app. Lately it takes time to load. Couple of days back, placed an order, it was delivered to the wrong apartment number. This was the second time in 4 days. When contacted the customer service, they were first unable to trace the account. Robotic message pls give registered mobile number. After sending them the screenshot they said pls update address as it shows my previous apartment number which i deleted 5 days back. Still the robot didnt want to stop arguing and asked me to delete the current address and update it again. Slow claps for the amazing service
  • May 2, 2021

    By KARTHIK M KRISHNAN
    Love the app, but there are a few more things that can get improved , like the photo of the driver and his vehicle number could be listed , cause I live in bangalore and I don't speak Hindi sometimes it gets too hard to communicate with them but if I knew thier faces and vehicle number I could go upto then and enquire about it myself instead of waiting for them to find my place.
  • May 3, 2021

    By Rajith Nambiar
    Is it just me or others are also facing issue when we turn on the location in Zomato and net connection goes off. Have to attempt thrice before connection is established back and I could order food. Have updated the Zomato app and Google Maps too, but still facing issue. Is our location and other details being compromised when this is happening? Have been facing this issue since few months. Kindly look into it.
  • May 1, 2021

    By Emroze
    Delivery charges more than the food haha Edited review in response to zomato below : I completely agree with you to some degree. However you've abused and crossed line by overpricing food and delivery way too much which is definitely not "fair" anymore for the average person buying food! I'd rather go out myself and buy food from a nearby hotel and get more value for money.
  • Horrible customer service Jun 30, 2020

    By krlyday
    I’ve been a happy and loyal customer with zomato for years! Until this week when 2 weeks in a row I had an issue with my order and instead of fixing the problem they just refunded my money instead of investigating the problem further. The first time the problem occurred I did receive a voucher which I used towards the second order. Then the problem occurred again and their representatives refused to send an additional voucher. Only to tell me my original voucher used would be returned in 2hrs and I needed to order from a different restaurant. So therefore you expect me to wait two hrs to order from a different restaurant and starve my kids til then in order to utilize the voucher. The problem could have been solved by simply gifting me another voucher since the same issue occurred 2 weeks in a row. It was my foolishness to think this problem had been solved and then to think I would receive the same courteous customer service when I did not. In my opinion the representative needed additional training as they were such in a rush to end our chat and care less that I was leaving the chat very unsatisfied! Less learned and I will no longer be using Zomato until they make some changes and put their customer concerns first!
  • May 2, 2021

    By Yash Raj Mishra
    Earlier it used to be good. Used to satisfying. Now, more often than not- we get sub-standard food, which is terrible for the value of it. There's huge inconsistency in the same orders, many-a-times I have received uneatable food. The standard monitoring is no longer there, I think. Whatever may be the reason, this needs to improve. Even the cheapest restaurants shouldn't deliver bad food that makes you sick. Also, we bought 'Gold', and mid-subscription it became 'Pro'. V. Disappointed.
  • Fail fail fail, please bring back the Urban Spoon Aug 31, 2017

    By itechsupport
    I stopped using this app when they killed the popular Urban Spoon app, I thought I would give it a look again and wow, what a disappointment. Why would I use this app at all? The features that were Urban Spoon are now totally gone. I could just use google or yelp which are way more updated, and this app no longer lets you search by cuisine unless you click 8 steps deep in filters? Fail. It just shows you restaurants nearby. What if the nearby restaurants are not what I am looking for? It has no more pick cuisine, price range and shake your phone and a cool vegas like slot machine would roll thru food possibilities with sounds and ratings. Yelp has easy cuisine slider with one click. For those who never knew Urban Spoon you are the lucky ones as you have no idea what you are missing as this app deleted it and replaced with an app not worth taking up space on my phone. Nothing to see here, keep moving along.. so sad.. I can't see what value this app brings to anything, it's purpose is irrelevant. The reviews here that are more than 1 star are either fake or have never heard of yelp. Bring back Urban Spoon and see which app users prefer or just continue to force people to login to this app after reading the bad reviews to see it is really that bad. Click, delete.
  • May 1, 2021

    By Abid Manzoor
    Very bad...they have no control over the restaurants who uses their own valet. No, information at all. The customer service department first solution is to cancel the order...and then they offer promo code...but the dumb people don't value time and emotion...that when kids are waiting for food and after one and half hours you followup they provide these kind of solutions...and the worst experience is when the agent says your order has not reached the restaurant...so if their own agents don't kno
  • Horrible site customer service Dec 23, 2019

    By YlimeB
    They missed some items from my order and instead of asking the restaurant to correct it they said that they would give 50 rupees in COUPONS to my account. In other words instead of refunding the amount of missing items or delivering them to my house they said they would give me coupons (not even ZOMATO credit) but coupons so that I would have no choice but to spend more money on their site. Their customer service is disgusting. They wanted the customer to bear the burden of the restaurant’s mistake and their incompetence. They don’t even have a helpline they just chat with you and keep suggesting that they will make sure nothing bad happens on you next order. They suggested to me to order from the same restaurant, who had messed up my first order....instead of fixing the blunder that they had made they want me to trust and pay money to the same restaurant again. I was a lot loyal costumer of ZOMATO and I ordered a lot of food there. But after I brought up this issue and I witnessed their pathetic customer service when a loyal customer has a genuine problem....I can no longer order from them. I left ZOMATO the other a bitter taste in my mouth. I will save my money, my health, and my peace of mind by never dealing with them again.
  • May 3, 2021

    By Dheeraj Vankayala
    Instead of spending crores for advertising, I would suggest look at customer feedback and try to improve in those areas. Reasons for giving 1star rating 1. Lack of restaurant options when compared to Swiggy especially in towns and remote areas 2. UI is very very bad. Applicantion looks full messy. Needs good improvement in UI 3. Lack of payment offers compared to Swiggy These reasons make me to avoid Zomato
  • Erratic delivery times..USELESS APP Sep 28, 2019

    By bloodclotdem
    Decent app and user friendly interface but that’s where the quality ends. Delivery times are unreliable (can’t track like uber eats) and frequently payment is charged before the restaurant can confirm that the order can be fulfilled and you’re stuck with a charged credit card looking for options to replace what you ordered. Same responses from Zomato customer service when you complain, “we will follow up and give the restaurant a stern warning “ etc etc. Nothing improves. For quick and reliable delivery times Uber eats is the way to go. UPDATE: I have long since deleted the app and no longer use it it’s a joke and I’m giving it one star because zero is not an option. After writing my first review 8 months ago I’d hoped things might improve but same story. Delivery is late or order is accepted and card is charged without the restaurant knowing if they can fulfill the order, you complain and they apologize and give you zomato credits, pointless. I use this app in the UAE and there are better options here.. don’t bother
  • May 4, 2021

    By Aj Kumar
    Still awaiting ticket number ... Still waiting As requested dropped a note at the email is provided. Waiting to hear for the solution Could have given ZERO if possible because if the customer support. I had terrible experience recently, instead of helping the customer, they started sharing the standard drafted messages and was taking sooo much to respond. The support chat is getting bad to WORST... They're should be some way to escalate, this will help the customer.
  • No one replies at chat support Nov 20, 2019

    By Babibabibear
    I placed an ordered, the order was delayed, contacted chat support where no one replied, contacted the restaurant where the restaurant said the order has already been sent out, but the driver did not deliver the meal and had cancelled the order without the app giving me any notification. 20 mins later the app said they have completed the delivery and the order has been delivered while I have not received anything. Basically, if the driver was unable to deliver your meal, and you had already been charged with the credit card, forget about anything replying anything to you. The restaurant or zomato. You are at a loss. No compensation given. No one picks up your call, or replies to your chat — not after 6 hours away, after 6 hours the customer support chat replies after I had mentioned the issue again, and said refund will take 2-7 days -‘s no compensation can be given. Before we ended our chat conversation, he asked me to rate this chat positively as I would be rating the chat not the restaurant.
  • May 1, 2021

    By Aakash gaikwad
    Pathetic .no support timely..ordered food 3 hrs ago and still pending. Zomato did not deliver the order and marked as delivered with no way to contact. It has started fooling the customers too. Adding restaurants with no checks , no working no...This is what happens when you have lot of customer base you start treating customers like dogs.
  • img Community
    What I like about Zomato and what sets it apart from other restaurant finder apps is that if you’re in India, you can order food as well. It’s a quick app to find a bar or restaurant if you manage to get a real date.
    img by Ganesh
    2 years ago
  • img Community
    Taking a trip to London can be made much easier with Zomato because you can find the best restaurants quickly with no hassle. You can eat the local food and even find 100s of different restaurants and choose from different cuisines depending on what you want to eat during your trip to London.
    img by Sharon
    1 year ago
  • img Community
    Visiting a new town or travel destination could mean you're unfamiliar with local businesses such as restaurants. If you're a Sushi lover, Zomato can help you find the best restaurant for the dish in town from its database of over 5,000 restaurants. Use it from any part of the world.
    img by David
    1 year ago
  • img Expert
    1. Order online from thousands of the best restaurants in India, UAE, or Lebanon - then watch your food arrive in minutes
    2. Browse specially curated theme-based lists to discover the best bites in town! Burgers, Date Nights, Top Trending, and many more
    3. Multiple ways to search pubs and restaurants: by location, by cuisine type, or by restaurant name

    Reviewed by Kaylin on March 2, 2018

  • Mexican express Jul 28, 2019

    By sognet
    When I ordered I had mentioned no cheese no pinto beans only black beans I immediately called the restaurant when I saw The complete wrong order with cheese with the pinto beans the restaurant said management will call me, after 30 mins I get a call saying that we will replace the Oder for almost an hour I get no update, so I called the restaurant again they said sorry we can’t deliver as we don’t have delivery boy you give it to the zomato man standing I said what are you talking, when I called you said we are sorry we will have it changed that to the management called me after 30mins, then after an hourlong wait I called the boy told me give it to zomato where do you want me to find zomato guy this is rubbish I’m very disappointed the box is untouched I want some one to look into this matter.
  • Bad bad service and less transparency Oct 2, 2018

    By CU211212
    This app changes too much fees for the reason of improvement but unfortunately it just getting money for nothing you can save by calling the restaurant. I had bad experience with this app when I ordered a food and when the restaurant didn’t take too much time I chat with this app bad customer care and they told me you can’t cancel your order it’s out for delivery just wait for short time and waiting I called the restaurant and they told me your order has been canceled by the app !!!!!!!! I lost money and time when I chat with them to complain they told me the restaurant called you but you didn’t answer which is not excuse at all especially if they told me it out for delivery I will not use this app again because they are not transparent
  • May 2, 2021

    By Aditya Vaidya
    Fantastic app, easy to use. The improvement this app has gotten over the years is extra ordinary.. kudos to the developint team. from the support team to the delivery valets, everyone is polite and will are always there to help. As much as i like this app, and the service as a whole, i really wish zomato itself will cut down on the margin it marks up on the food items available on the app. I realize this works on a business model & everything runs on money, but still a little can matter a lot.
  • Service levels are dropping like pack of cards Mar 21, 2019

    By thedevil_ron
    The application itself needs an update. It was really good before they tried to be fancy and updated their app. Lately it takes time to load. Couple of days back, placed an order, it was delivered to the wrong apartment number. This was the second time in 4 days. When contacted the customer service, they were first unable to trace the account. Robotic message pls give registered mobile number. After sending them the screenshot they said pls update address as it shows my previous apartment number which i deleted 5 days back. Still the robot didnt want to stop arguing and asked me to delete the current address and update it again. Slow claps for the amazing service
  • Verona’s Sep 1, 2019

    By Britomarts mom
    My favorite country to visit is Italy and here in Alexandria, we have a restaurant that reminds me of a little trattoria in Rome ... from the moment I enter Veronas I’m transported back to my favorite spot in Rome ( Piazza Navona) at Veronas there are many superb dishes to order , no matter which tasty dish you order , you will not be disappointed... it’s hard to choose as I try a different dish each visit .. I think my favorites are the Salmon Special ( capers , Tomatoes, Kalimata olives in a white wine sauce ) the Salmon melts in your mouth , I also love his Italian spaghetti, Tony’s sauce is truly spectacular, oregano, basil .. it’s a secret I’m sure , I’ve tried to duplicate it but mine always falls short .. the staff is friendly , the prices reasonable... if you want a taste of Italy , I recommend Veronas, tell them Michelina sent you ...
  • Great app! Love it!! Nov 7, 2017

    By Mynga
    I live in cbd so this app is my go-to app on a daily basis! Absolutely love it!!!!! Makes life soooooo easy for me cuz I can quickly search new restaurants, easily navigate location cuz it’s linked to google maps, call up the restaurant. My fav feature is getting to view the restaurant “Menu” section. One thing I’d improve about this app would be for them to separate the photos, one section for the food photos and a second section for the restaurant photos, cuz I want to c what the restaurant location/internal ambience/external building looks like , but it’s time consuming for me to scroll thru hundreds of photos to look for the restaurant photos. Over all , app is awesome!!
  • May 1, 2021

    By Nishant Kumar
    Brilliant App, especially for Overseas Residents, I was able to create an account with my email ID, pay via an international debit card, use my international number for OTP. Also, like the voice recording facility to the driver and brief background of the driver helps to add the human touch to the delivery.
  • May 3, 2021

    By Emp_S
    The restaurant charges high at Zomato. For example, if i vist a restaurant on my own for getting a pizza, then let us assume I will be charged at Rs. 100 /- per pizza. But, whenever, I will check the price of the same pizza at Zomato from the same restaurant then its price will be Rs. 130 to 150 per piza (Sometimes double ount too). This is discrimination, as we are paying delivery charges too. Why we are paying high + delivery charges extra.
  • Refund situation somewhat frustrating May 24, 2020

    By Scotty Doodelly
    Professional all around, but in the particular country I reside, the app can not determine if a particular restaurant is actually open for business. It will allow you to order, then it will send a text saying it could not fulfill the order and that a refund will be issued within a week. I have not had any problem receiving these refunds within the week, but it is frustrating to spend all that time analyzing the menu and selecting the food you want only to have to start all over at a different restaurant. The glitch is never fixed either. I could subsequently order again from the same closed restaurant over and over even days or weeks later. The app should be able to detect a closed situation and then remove ordering for that restaurant until further notice.
  • May 4, 2021

    By Siddhantha Sharma
    Zomato is a very good app, it is very nice and I love it, but one thing there is a problem in zomato they don't accept the home address where we live. It happens sometimes maybe that's because the home address is really far and then the zomato manager won't be able to serve at home. Otherwise zomato manager will have no time working at a restaurant and there will be a problem for them.
  • May 2, 2021

    By KARTHIK M KRISHNAN
    Love the app, but there are a few more things that can get improved , like the photo of the driver and his vehicle number could be listed , cause I live in bangalore and I don't speak Hindi sometimes it gets too hard to communicate with them but if I knew thier faces and vehicle number I could go upto then and enquire about it myself instead of waiting for them to find my place.
  • May 1, 2021

    By Emroze
    Delivery charges more than the food haha Edited review in response to zomato below : I completely agree with you to some degree. However you've abused and crossed line by overpricing food and delivery way too much which is definitely not "fair" anymore for the average person buying food! I'd rather go out myself and buy food from a nearby hotel and get more value for money.
  • May 2, 2021

    By Mayank Singh
    The application is good. I just have a recommendation, kindly only show the options that can deliver during that time for example if one franchise has multiple outlets then kindly only show those outlet which can deliver and not all the outlets. That helps in making the choice soon otherwise have to scroll a lot and there are chances that the restraunt that was able to deliver sometime back is not able to deliver keeping in mind the lockdown situation.
  • May 3, 2021

    By Rajith Nambiar
    Is it just me or others are also facing issue when we turn on the location in Zomato and net connection goes off. Have to attempt thrice before connection is established back and I could order food. Have updated the Zomato app and Google Maps too, but still facing issue. Is our location and other details being compromised when this is happening? Have been facing this issue since few months. Kindly look into it.
  • May 3, 2021

    By Abdullah Mohammad
    The app is not user friendly, confusing and difficult to navigate. Due to a lack of clarity, I ended up using my reward points at a very poor exchange rate. Overall, using the app was a disturbing experience.
  • Bring back UrbanSpoon- the way it WAS! Oct 13, 2019

    By LorenzoMac
    If you buy a great program, don't replace it with one that is sub-par. You would do everyone a huge, huge favor by just bringing back UrbanSpoon, with is classic yellow background, and original programming. It was the best app ever for finding places to eat. Just run two apps if you feel the need to continue Zomato, which appears to be somebody's "baby" that they can't seem to give up, and felt it was superior. Read this to the owner. It's like putting in the third-sting QB because he is the son of the largest donor. You just don't do that. You put out the best product- always. Replacing UrbanSpoon w/ Zomato is like replacing Star Wars w/ the old "Lost in Space" TV series. Pleeeease bring back UrbanSpoon in all its glory, and get the original creative programming team back? ;) Give them free reign to do so.
  • Horrible customer service Jun 30, 2020

    By krlyday
    I’ve been a happy and loyal customer with zomato for years! Until this week when 2 weeks in a row I had an issue with my order and instead of fixing the problem they just refunded my money instead of investigating the problem further. The first time the problem occurred I did receive a voucher which I used towards the second order. Then the problem occurred again and their representatives refused to send an additional voucher. Only to tell me my original voucher used would be returned in 2hrs and I needed to order from a different restaurant. So therefore you expect me to wait two hrs to order from a different restaurant and starve my kids til then in order to utilize the voucher. The problem could have been solved by simply gifting me another voucher since the same issue occurred 2 weeks in a row. It was my foolishness to think this problem had been solved and then to think I would receive the same courteous customer service when I did not. In my opinion the representative needed additional training as they were such in a rush to end our chat and care less that I was leaving the chat very unsatisfied! Less learned and I will no longer be using Zomato until they make some changes and put their customer concerns first!
  • May 2, 2021

    By Yash Raj Mishra
    Earlier it used to be good. Used to satisfying. Now, more often than not- we get sub-standard food, which is terrible for the value of it. There's huge inconsistency in the same orders, many-a-times I have received uneatable food. The standard monitoring is no longer there, I think. Whatever may be the reason, this needs to improve. Even the cheapest restaurants shouldn't deliver bad food that makes you sick. Also, we bought 'Gold', and mid-subscription it became 'Pro'. V. Disappointed.
  • May 1, 2021

    By Abid Manzoor
    Very bad...they have no control over the restaurants who uses their own valet. No, information at all. The customer service department first solution is to cancel the order...and then they offer promo code...but the dumb people don't value time and emotion...that when kids are waiting for food and after one and half hours you followup they provide these kind of solutions...and the worst experience is when the agent says your order has not reached the restaurant...so if their own agents don't kno
  • Fail fail fail, please bring back the Urban Spoon Aug 31, 2017

    By itechsupport
    I stopped using this app when they killed the popular Urban Spoon app, I thought I would give it a look again and wow, what a disappointment. Why would I use this app at all? The features that were Urban Spoon are now totally gone. I could just use google or yelp which are way more updated, and this app no longer lets you search by cuisine unless you click 8 steps deep in filters? Fail. It just shows you restaurants nearby. What if the nearby restaurants are not what I am looking for? It has no more pick cuisine, price range and shake your phone and a cool vegas like slot machine would roll thru food possibilities with sounds and ratings. Yelp has easy cuisine slider with one click. For those who never knew Urban Spoon you are the lucky ones as you have no idea what you are missing as this app deleted it and replaced with an app not worth taking up space on my phone. Nothing to see here, keep moving along.. so sad.. I can't see what value this app brings to anything, it's purpose is irrelevant. The reviews here that are more than 1 star are either fake or have never heard of yelp. Bring back Urban Spoon and see which app users prefer or just continue to force people to login to this app after reading the bad reviews to see it is really that bad. Click, delete.
  • Horrible site customer service Dec 23, 2019

    By YlimeB
    They missed some items from my order and instead of asking the restaurant to correct it they said that they would give 50 rupees in COUPONS to my account. In other words instead of refunding the amount of missing items or delivering them to my house they said they would give me coupons (not even ZOMATO credit) but coupons so that I would have no choice but to spend more money on their site. Their customer service is disgusting. They wanted the customer to bear the burden of the restaurant’s mistake and their incompetence. They don’t even have a helpline they just chat with you and keep suggesting that they will make sure nothing bad happens on you next order. They suggested to me to order from the same restaurant, who had messed up my first order....instead of fixing the blunder that they had made they want me to trust and pay money to the same restaurant again. I was a lot loyal costumer of ZOMATO and I ordered a lot of food there. But after I brought up this issue and I witnessed their pathetic customer service when a loyal customer has a genuine problem....I can no longer order from them. I left ZOMATO the other a bitter taste in my mouth. I will save my money, my health, and my peace of mind by never dealing with them again.
  • May 3, 2021

    By Dheeraj Vankayala
    Instead of spending crores for advertising, I would suggest look at customer feedback and try to improve in those areas. Reasons for giving 1star rating 1. Lack of restaurant options when compared to Swiggy especially in towns and remote areas 2. UI is very very bad. Applicantion looks full messy. Needs good improvement in UI 3. Lack of payment offers compared to Swiggy These reasons make me to avoid Zomato
  • Erratic delivery times..USELESS APP Sep 28, 2019

    By bloodclotdem
    Decent app and user friendly interface but that’s where the quality ends. Delivery times are unreliable (can’t track like uber eats) and frequently payment is charged before the restaurant can confirm that the order can be fulfilled and you’re stuck with a charged credit card looking for options to replace what you ordered. Same responses from Zomato customer service when you complain, “we will follow up and give the restaurant a stern warning “ etc etc. Nothing improves. For quick and reliable delivery times Uber eats is the way to go. UPDATE: I have long since deleted the app and no longer use it it’s a joke and I’m giving it one star because zero is not an option. After writing my first review 8 months ago I’d hoped things might improve but same story. Delivery is late or order is accepted and card is charged without the restaurant knowing if they can fulfill the order, you complain and they apologize and give you zomato credits, pointless. I use this app in the UAE and there are better options here.. don’t bother
  • May 4, 2021

    By Aj Kumar
    Still awaiting ticket number ... Still waiting As requested dropped a note at the email is provided. Waiting to hear for the solution Could have given ZERO if possible because if the customer support. I had terrible experience recently, instead of helping the customer, they started sharing the standard drafted messages and was taking sooo much to respond. The support chat is getting bad to WORST... They're should be some way to escalate, this will help the customer.
  • No one replies at chat support Nov 20, 2019

    By Babibabibear
    I placed an ordered, the order was delayed, contacted chat support where no one replied, contacted the restaurant where the restaurant said the order has already been sent out, but the driver did not deliver the meal and had cancelled the order without the app giving me any notification. 20 mins later the app said they have completed the delivery and the order has been delivered while I have not received anything. Basically, if the driver was unable to deliver your meal, and you had already been charged with the credit card, forget about anything replying anything to you. The restaurant or zomato. You are at a loss. No compensation given. No one picks up your call, or replies to your chat — not after 6 hours away, after 6 hours the customer support chat replies after I had mentioned the issue again, and said refund will take 2-7 days -‘s no compensation can be given. Before we ended our chat conversation, he asked me to rate this chat positively as I would be rating the chat not the restaurant.
  • May 1, 2021

    By Aakash gaikwad
    Pathetic .no support timely..ordered food 3 hrs ago and still pending. Zomato did not deliver the order and marked as delivered with no way to contact. It has started fooling the customers too. Adding restaurants with no checks , no working no...This is what happens when you have lot of customer base you start treating customers like dogs.
  • Their customer is Horrible Apr 30, 2020

    By asadhkahn
    I ordered many times but last time ordered and the item I ordered was not given but instead switch to another product. I contacted Customer Care via the app and the Customer Service Rep said to me that I should just accept what I got. I said I don’t want it and he insisted and trie for emotionally blackmail me using the Covid crisis. He said there is nothing that can be done. I said I am asking for a refund only if the vendor can not provide the item requested and he can take the product he gave as I am allergic to what he gave. The CSR still insisted I accept what given and refuses to do anything else and he went on to stay that the vendor has the right to give any product instead of the requested if they do not have the product they have listed. I have screenshot the entire chat session. The point of the money is not the case it is the principal. How in the world can Zomato expect a consumer to just accept any product because their partner screwed up. It was disgusting to be in that chat. They surly have no Customer Service concept in the organization, assuming what the CSR stated is correct. They do not provide any refunds and they only take feedback. If that is the case then the company does not have any customer service. So at the end Zomato is not taking accountability and expect the customer to accept what they get so that their jobs becomes easier. If I could I would of posted the chat screenshots.
  • May 1, 2021

    By Aditya Gupta
    It was really good and i used to enjoy its services. But then i had a really frustrating and a super pathetic experience today. My prepaid order was undelivered for more than 1.5 hours and i felt helpless because i couldn't do anything about it. Imagine your family sitting and waiting for order, and there is no option apart from chatting with zomato executive, who doesn't say anything apart from apologies. Not even ready to refund my amount. Was really a horrible experience. Expected better
  • Awful customer service Dec 19, 2019

    By PBuffay
    The food is good which is the restaurants responsibility, however, the app and coupons are very unreliable. Many times I'm about to check out and it tells me "the delivery for this restaurant is unavailable to your address". I called the restaurant and they are delivering so zomato has made the decision of now delivering the food. Super annoying. Additionally, my welcome coupon wasn't working and I reached out three times to see why that was happening. They got back to me after I had already ordered with the coupon just to tell me that "sorry, you've already place your order without using the coupon so you can't use it anymore". There are better apps like swiggy and uber eats that I'd recommend. On top of everything, zomato's customer service is horrendous. The staff is unknown and you can only chat with because there isn't a number to call. Two of the three times, the staff was incredibly unhelpful, rude and didn't care. I would recommend not to use this app.

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