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Zocdoc Find A Doctor & Book On Demand Appointments

Zocdoc Find A Doctor & Book On Demand Appointments

Zocdoc, Inc.

Doctors & dentists online + in your area - book a same day appointment

4.4 Ratings 21K+ Reviews 1M+ Downloads

Ratings & Reviews

Write a Review
  • img Community
    Waking up every night with an incredible tooth pain that feels like somebody is punching nails into your gums, means it’s a bit too late to start to brush your teeth. For that, you need to visit a dentist and you can find one in your local area and quickly book the appointment.
    img by Antonio
    2 years ago
  • img Community
    Because it's helpful and easy to use and can read real reviews
    img by Ciera
    2 years ago
  • img Community
    You don't have to be on hold for hours to book an appointment with the local doctors anymore. Through a simple series of steps, you could now view open appointment time slots in the next 24 hours and make a booking online for any medical consultations.
    img by r
    2 years ago
  • img Expert
    1. Take the hassle out of your health care! Zocdoc makes it easy to manage your health and fitness journey at a glance
    2. Find a doctor, book a same-day appointment, and search for medical professionals within your network
    3. Find specialists in 50+ categories: dentists, primary care doctors, pediatricians, allergists, OBGYN, family doctors, urologists, psychologists & more

    Reviewed by Kaylin on March 22, 2019

  • Nov 12, 2021

    By Paola Felix
    It's so easy to use and it's quick. You don't have to call anybody to check where your insurance is accepted or what times are available. It just already narrows it down. I am very glad I discovered this app
  • Great App for people looking for new/closer doctors Jan 28, 2021

    By ZayBando
    I love the convenience & how you get to read honest reviews from past patients about the doctors performance & behavior during times of examination. I like to google maps the location & look at the street view so I get an understanding of the area and parking availability. It’s so easy to use select the type of doctor you require (they cover a wide variety of not all services), you put your location or general area, the date you’d like to be seen and your insurance provider & it gives you the option to put your whole insurance card or to just list what kind of insurance you have if you have concerns with misconduct or doctors billing insurance. It’s unbelievable how easy it is to schedule/ Cancel/ change appointments without waiting on hold with reception. A little warning depending on your location you may experience a lack of professionalism or an increase waiting time or have a very small reception room that fills up quick so just keep in mind the area your doctor is located & please read the reviews for the doctors because some of them can be real creeps with shady business locations
  • Nov 19, 2021

    By Emery Gonzalez
    So far so good. Although I am currently having some trouble with the OBGYN page not loading. Other than that, I have made several appts using this app. So, Thank You!
  • The best way to book an appointment. Sep 25, 2019

    By CocoGavin
    I’ve been using Zocdoc for 4 years now and I absolutely love it. I’ve been able to find wonderful health professionals that we absolutely love. It’s great because it’s an easy and efficient way to book an appointment, you no longer have to call the office and wait forever for someone to pickup the phone. Everything is done online. Only caveat is that it depends on how fast the medical office confirms your appointment from Zocdoc... so sometimes it can take a few hours before they even see that you made an appointment on the app. But that’s only happened once or twice, for the most part my appointments are pretty much confirmed right away and I’ve been able to see doctors same day which is so rare! I’ve told all my friends and family about the app and they love it too!
  • Nov 25, 2021

    By MoMo Yang
    Easy to find an in-network doctor in the area with good reviews! The app interface is good, and can add my appointment to the Google calendar by one click
  • Nov 19, 2021

    By Tara L
    Ery easy to use and easy to book appointments. Love being able to read patient reviews.
  • Nov 12, 2021

    By Paola Felix
    It's so easy to use and it's quick. You don't have to call anybody to check where your insurance is accepted or what times are available. It just already narrows it down. I am very glad I discovered this app
  • Great App for people looking for new/closer doctors Jan 28, 2021

    By ZayBando
    I love the convenience & how you get to read honest reviews from past patients about the doctors performance & behavior during times of examination. I like to google maps the location & look at the street view so I get an understanding of the area and parking availability. It’s so easy to use select the type of doctor you require (they cover a wide variety of not all services), you put your location or general area, the date you’d like to be seen and your insurance provider & it gives you the option to put your whole insurance card or to just list what kind of insurance you have if you have concerns with misconduct or doctors billing insurance. It’s unbelievable how easy it is to schedule/ Cancel/ change appointments without waiting on hold with reception. A little warning depending on your location you may experience a lack of professionalism or an increase waiting time or have a very small reception room that fills up quick so just keep in mind the area your doctor is located & please read the reviews for the doctors because some of them can be real creeps with shady business locations
  • Nov 19, 2021

    By Emery Gonzalez
    So far so good. Although I am currently having some trouble with the OBGYN page not loading. Other than that, I have made several appts using this app. So, Thank You!
  • The best way to book an appointment. Sep 25, 2019

    By CocoGavin
    I’ve been using Zocdoc for 4 years now and I absolutely love it. I’ve been able to find wonderful health professionals that we absolutely love. It’s great because it’s an easy and efficient way to book an appointment, you no longer have to call the office and wait forever for someone to pickup the phone. Everything is done online. Only caveat is that it depends on how fast the medical office confirms your appointment from Zocdoc... so sometimes it can take a few hours before they even see that you made an appointment on the app. But that’s only happened once or twice, for the most part my appointments are pretty much confirmed right away and I’ve been able to see doctors same day which is so rare! I’ve told all my friends and family about the app and they love it too!
  • Nov 25, 2021

    By MoMo Yang
    Easy to find an in-network doctor in the area with good reviews! The app interface is good, and can add my appointment to the Google calendar by one click
  • Nov 19, 2021

    By Tara L
    Ery easy to use and easy to book appointments. Love being able to read patient reviews.
  • Great app but it still falls short. Nov 28, 2018

    By AyaniELF
    I love Zocdoc, it’s beneficial to me and keeps me organized to when I have appointments. I receive emails and even texts to confirm or remind me of an upcoming appointment. With that being said, I don’t love the fact that you can’t tell which doctors will charge you what amount, which ones are ACTUALLY for your insurance and the rescheduling of appointments without your notice. I came to this app to ease the trouble of calling every doctor and setting up appointments. It’s frightening enough meeting a doctor for the first time and...they’re terrible. They make you feel uncomfortable, insult you indirectly and/or their staff makes the entire experience even worse. What I got was exactly what I asked for. Easy to use, easy to review but there are still flaws. I’ve had difficulty finding ones that take my insurance and then the issue of copay. You honestly never know what to expect. I’ve had them call me only to find out what I’m paying AFTER the entire session. For some it’s $15, others $30 and it can go upwards of $300. The other issue is the rescheduling. I had one doctor completely inconvenience me by changing my appointment. That inconvenience led me to working on a day I usually had off and I ended up with a severe cold, forcing me to cancel majority of my other appointments. In the end, it’s what you make of it. I’m just not a fan of doctors cause in the end they just want money.
  • Nov 19, 2021

    By Morgan Ann
    Amazing! Im a military spouse and don't know much about the areas I live and this app is BEYOND helpful for finding great doctors and resources for my health needs.
  • Convenience heavily depends on location Mar 9, 2018

    By salalalaman
    Hi! I started using this app again after about 2-3 years away from it and it definitely has improved. It is an easy app to use, but when I am searching for a specialist or a primary care provider it displays options that are at least 30-40 minutes away. If I filter my results to a specific day, it displays (non sponsored) doctors who are in the NYC area when there are definitely a few closer doctors available. This could be a glitch but I was able to work through it and found an available doctor who fit my schedule. My only concern is that this app will always be more convenient for individuals in densely populated areas. I live in a big college town in NJ and I was still unable to find a doctor that was less than a 20 minute drive away. Again, it is a VERY convenient app to use especially if you are on the go but there needs to be a significant user increase in order for everyone to benefit from Zocdoc.
  • Nov 18, 2021

    By Kyla Powers
    It was great! I typed in my information and it found a doctor in my area. They have a great reviews to read and that's how I close my doctor.
  • Avoid at All Costs Jul 4, 2021

    By jcklnz11
    I rarely write reviews and I am extremely hesitant to project a singular experience of a provider on a marketplace onto an entire app but after several terrible experiences this app feels medically negligent as do the doctors. I’ve been to a orthopedist who erroneously diagnosed me with athletes foot and a bone spur. A dermatologist who postponed the meeting 15 minutes before it starting then wasn’t able to authorize my prescriptions with insurance. Another dermatologist who tried to sell me an egregiously expensive product and then wouldn’t refill the prescriptions I’ve used for years. A primary care physician where a later doctor described her care as “there to get you out the door and irresponsible.” The app shows drs drowning in positive reviews and seems to aggressively bubble compliments to the top. Drs can cancel with almost no notice and way too many agree to treat you online for conditions that they definitely should ask you to come in for. For all its glitz and polish, zocdoc pushes a last minute “in and out” approach to doctors that results in inferior care with professionals who are not significantly vetted or held accountable. Just call a dr to get quality care and never use this app - it is not worth it.
  • Doctors having issues with Zocdoc Jan 27, 2021

    By Leddywap
    For the second time now an appointment I made through Zocdoc, appointments Zocdoc said were confirmed, never went through to the doctors. Both offices had told me they’ve been having issues with Zocdoc. Both of these occasions happened at least 6 months apart, so the issue is still happening and will likely continue happening if it hasn’t been fixed in that long of a timeframe. This app has one main job and it can’t even do that properly. I love how easy it is to find a doctor, but if I can’t schedule my appointments on there when it tells me I can, what’s the point of the app? This needs to be fixed. Thankfully I have enough medication to last me until the newly rescheduled appointment but if this were to happen to someone who scheduled an appointment just in time before their meds ran out, they’d be in trouble. This is an app for medical purposes which means it’s crucial not to have such a large bug like this. Please fix this issue, it could really hurt someone’s life.
  • Oct 23, 2021

    By Barry Mosier
    I tried using the app, and booked two separate appointments at separate doctors. Both appointments were cancelled by the provider, despite me filling out paperwork ahead of my visit. These were for mental health care. I'm just grateful that my condition isn't more serious, as this kind of a situation could lead to serious repercussions by an individual seeking such care. I would recommend NOT using this app or any services it promises. I will never again use it to find any care.
  • Oct 7, 2021

    By Beth Palermo
    I constantly scan or hand enter my insurance card, and it never gets it right! Pulls up Dr's that don't take my insurance. 1 day I actually made an appt; but then there was no record of it! My Primary Care Provider ( Stripes), doesn't take phone appts anymore; I'm stuck with this junk. Probably change Dr's too.Too many problems to give even 1*.
  • Inaccurate Feb 7, 2020

    By ppull
    My first time using Zocdoc was for a therapy appointment, which I needed badly at the time. I put in my insurance and it showed me who was supposed to be in network; so I booked one who happened to be sponsored but had awesome reviews, showed up to my appointment, and was told sorry, we don’t accept your insurance, but we can see you for $350 an hour cash. So Zocdoc is allowing this doctor’s office, who doesn’t accept my insurance, to pay them to falsely advertise that they ARE in my network, and then trying to get people to pay nearly $400 anyway. SO shady. I tried again for a different kind of specialist, and it will show me 2 specialists and then 3-5 completely unrelated doctors, followed by another specialist and then 5 more unrelated doctors. Will not let you filter out the unrelated ones, will not let you filter distance, and when you sort by distance, you get a ton of unrelated doctors. This app is such a great idea and has so much potential, but for now is honestly pretty trash.
  • I think the “Psychiatrists” on ZOCDOC need therapy for not helping a child..! Jan 5, 2021

    By 27thLetter
    I never thought it would be so difficult, especially during the pandemic ( Covid-19)... to find a PSYCHIATRIST on this “amazing APP” to simply help my daughter (a child) adjust & reduce her previously prescribed ADHD rx. Her pediatrician is great, just happened to be away right after the New Year and I’m having an upcoming surgery , preventing me from taking her to her Pediatrician in following weeks. She’s due for a simple refill & we want to REDUCE her milligram on ADHD rx.. not increase it! Not on ZOCDOC... I have either encountered a Psychiatrist stating his fee is $500+ , just for that visit..(since our hlth ins. was not in ntwrk)- Insane fee, for dose reduction. Then there was another out of network so I didn’t know how much (& the 1 in network, her office sent text canceling appt. for tmmrw, bcuz my daughter not assigned to their primary care?... what’s the point then....? You’ve been useless ZOCDOC, I’d understand a fee, $500+ is nuts! No wonder he’s always available 😂
  • Oct 5, 2021

    By Romanshire
    Completely useless. The app only listed 3 local providers as in-network. It lists several local providers as out of network when in fact every single provider was in-network. Also, listed providers in NY; why would I want to see primary care on the opposite side of the country? Since Zocdoc is unable to get something as simple as in-network versus out of network correct, it does not seem likely they would be able to get anything else Healthcare related correct.
  • Poorly made App May 26, 2021

    By Chocoholic zodiac lover
    This app is poorly made. How do you advertise yourself as an app to find doctors that take your insurance, without having to call every single one of them. But have a lack of doctors within people’s location, and I’m not the only one the countless number of one star reviews are an understatement of how bad this app is. And some of these doctors aren’t even professionals you would go to for certain appointments. Like why would I go to a nurse who specializes in Pap smears, I want a gynecologist not a nurse. You lack the resources to each run this app. If you can’t have every doctor that can we can google on your app then it’s pointless. Stop falsely marketing yourself to consumers who literally went out their way to try your app but found it more frustrating than calling every doctor in the area to see if they take our insurance. I even thought it would make it easier than calling your insurance company but eeerrrr nope it’s pointless. This app isn’t what it’s made out to be, respectfully.
  • Oct 30, 2021

    By Anonymous User
    This app is a sham . I booked 2 different appointments to try and get help for PTSD and both never happened and each doctors staff was horrible when I called them . When I reached out to zocdoc on their support system they could not care any less . So disheartening
  • Delete or update reviews. Jan 15, 2021

    By Ivanboyka
    I had an appointment with a doctor (Alejandro Mora) two months ago, the first visit was fine, i asked them if they could recommend me a Nutritionist, but they said “you don’t need that, we can help you”. Well, they were wrong, they don’t have any idea about Nutrition. I told them my diet during the first visit and they said “you are good”, then they told me that i needed to make another appointment for nutrition. Basically, I paid $75 dollar for my second appointment and just to hear exactly the same that i heard in the first appointment. I learned my lesson, next time, i will find a professional (Nutritionist). Well, my issue with this app was that i wanted to delete my 5 stars review that i wrote after my first visit with this Doctor, because i was very disappointed in the second visit, i send an email to zocdoc asking if it could be possible to delete the review, but they never have responded. So i decided to delete my zocdoc account. period.
  • img Community
    Waking up every night with an incredible tooth pain that feels like somebody is punching nails into your gums, means it’s a bit too late to start to brush your teeth. For that, you need to visit a dentist and you can find one in your local area and quickly book the appointment.
    img by Antonio
    2 years ago
  • img Community
    Because it's helpful and easy to use and can read real reviews
    img by Ciera
    2 years ago
  • img Community
    You don't have to be on hold for hours to book an appointment with the local doctors anymore. Through a simple series of steps, you could now view open appointment time slots in the next 24 hours and make a booking online for any medical consultations.
    img by r
    2 years ago
  • img Expert
    1. Take the hassle out of your health care! Zocdoc makes it easy to manage your health and fitness journey at a glance
    2. Find a doctor, book a same-day appointment, and search for medical professionals within your network
    3. Find specialists in 50+ categories: dentists, primary care doctors, pediatricians, allergists, OBGYN, family doctors, urologists, psychologists & more

    Reviewed by Kaylin on March 22, 2019

  • Nov 12, 2021

    By Paola Felix
    It's so easy to use and it's quick. You don't have to call anybody to check where your insurance is accepted or what times are available. It just already narrows it down. I am very glad I discovered this app
  • Great App for people looking for new/closer doctors Jan 28, 2021

    By ZayBando
    I love the convenience & how you get to read honest reviews from past patients about the doctors performance & behavior during times of examination. I like to google maps the location & look at the street view so I get an understanding of the area and parking availability. It’s so easy to use select the type of doctor you require (they cover a wide variety of not all services), you put your location or general area, the date you’d like to be seen and your insurance provider & it gives you the option to put your whole insurance card or to just list what kind of insurance you have if you have concerns with misconduct or doctors billing insurance. It’s unbelievable how easy it is to schedule/ Cancel/ change appointments without waiting on hold with reception. A little warning depending on your location you may experience a lack of professionalism or an increase waiting time or have a very small reception room that fills up quick so just keep in mind the area your doctor is located & please read the reviews for the doctors because some of them can be real creeps with shady business locations
  • The best way to book an appointment. Sep 25, 2019

    By CocoGavin
    I’ve been using Zocdoc for 4 years now and I absolutely love it. I’ve been able to find wonderful health professionals that we absolutely love. It’s great because it’s an easy and efficient way to book an appointment, you no longer have to call the office and wait forever for someone to pickup the phone. Everything is done online. Only caveat is that it depends on how fast the medical office confirms your appointment from Zocdoc... so sometimes it can take a few hours before they even see that you made an appointment on the app. But that’s only happened once or twice, for the most part my appointments are pretty much confirmed right away and I’ve been able to see doctors same day which is so rare! I’ve told all my friends and family about the app and they love it too!
  • Nov 25, 2021

    By MoMo Yang
    Easy to find an in-network doctor in the area with good reviews! The app interface is good, and can add my appointment to the Google calendar by one click
  • Nov 19, 2021

    By Tara L
    Ery easy to use and easy to book appointments. Love being able to read patient reviews.
  • Nov 19, 2021

    By Morgan Ann
    Amazing! Im a military spouse and don't know much about the areas I live and this app is BEYOND helpful for finding great doctors and resources for my health needs.
  • The best Jul 12, 2021

    By Jessica24marie
    Love this app. It’s so great that you can search for doctors based on your need and insurance coverage, and schedule appointments all within the app. And you can track your appointment status to make sure the office approves the appointment as well as fill out your medical history so the office already has the paperwork needed before you get to the office. This really takes the dread out of making doctors appointments and makes it so easy. The app is really innovative in terms of the interface. Love that you can add the appointment right to the calendar in your phone and also track your past appointments to make sure you’re staying on top of your health. I am 100% more likely to use an office that participates in this app than one that doesn’t. Thank you to whoever came up with this!
  • Oct 17, 2021

    By Matthew Morin
    absolutely amazing app, easy to schedule appointments, and have all of your medical information in your file, and all the doctors that take your insurance, and that you are covered by, in your immediate area. the app just makes sense. hands down, 5 stars!
  • Fantastic updated information Jun 19, 2018

    By Jaybee12347
    This app is priceless. I often turn to my health provider to ask for doctors that accept their insurance. Most of the time I get outdated or inaccurate information. Using Zoc-doc is awesome because the keep updated information about different doctors and specialties. Just give Zoc-doc your insurance information and your address and they will do the rest. I found to doctors that are close to me making things so much more convenient. The doctors are also rated by their patients and are available for your decision making needs. You can also book appointments thu the app and even electronically fill out new patient paperwork. Saving you tons of time. Great app! 😎😎
  • Nov 19, 2021

    By Susan Pikus
    Love the features! Easy to use, good reminder pop-ups!
  • Nov 19, 2021

    By Emery Gonzalez
    So far so good. Although I am currently having some trouble with the OBGYN page not loading. Other than that, I have made several appts using this app. So, Thank You!
  • Great app but it still falls short. Nov 28, 2018

    By AyaniELF
    I love Zocdoc, it’s beneficial to me and keeps me organized to when I have appointments. I receive emails and even texts to confirm or remind me of an upcoming appointment. With that being said, I don’t love the fact that you can’t tell which doctors will charge you what amount, which ones are ACTUALLY for your insurance and the rescheduling of appointments without your notice. I came to this app to ease the trouble of calling every doctor and setting up appointments. It’s frightening enough meeting a doctor for the first time and...they’re terrible. They make you feel uncomfortable, insult you indirectly and/or their staff makes the entire experience even worse. What I got was exactly what I asked for. Easy to use, easy to review but there are still flaws. I’ve had difficulty finding ones that take my insurance and then the issue of copay. You honestly never know what to expect. I’ve had them call me only to find out what I’m paying AFTER the entire session. For some it’s $15, others $30 and it can go upwards of $300. The other issue is the rescheduling. I had one doctor completely inconvenience me by changing my appointment. That inconvenience led me to working on a day I usually had off and I ended up with a severe cold, forcing me to cancel majority of my other appointments. In the end, it’s what you make of it. I’m just not a fan of doctors cause in the end they just want money.
  • Convenience heavily depends on location Mar 9, 2018

    By salalalaman
    Hi! I started using this app again after about 2-3 years away from it and it definitely has improved. It is an easy app to use, but when I am searching for a specialist or a primary care provider it displays options that are at least 30-40 minutes away. If I filter my results to a specific day, it displays (non sponsored) doctors who are in the NYC area when there are definitely a few closer doctors available. This could be a glitch but I was able to work through it and found an available doctor who fit my schedule. My only concern is that this app will always be more convenient for individuals in densely populated areas. I live in a big college town in NJ and I was still unable to find a doctor that was less than a 20 minute drive away. Again, it is a VERY convenient app to use especially if you are on the go but there needs to be a significant user increase in order for everyone to benefit from Zocdoc.
  • Nov 18, 2021

    By Kyla Powers
    It was great! I typed in my information and it found a doctor in my area. They have a great reviews to read and that's how I close my doctor.
  • Very good, could improve Jan 10, 2019

    By khoman12
    I have used this app for various doctor appointments. Very pleased with the ability to quickly schedule something. Only a few issues, sometimes there’s no provider near me and I get that there is no way for Zocdoc to fix that, but wish the results in a search were listed by distance and not other factors. Also, a couple times the appointment scheduled through Zocdoc did not automatically go onto doctors calendar so they called me to reschedule. That was not so bad because I still got an appointment, same result just different date and time. Overall pleasant experience with this app.
  • Needs some help, but very helpful Feb 13, 2020

    By Richard “Filthy Rich" Williams
    My kids aren’t in my account, they’re an afterthought when making an appointment. So I looked everywhere to add a kid and eventually found it. My son has different insurance than me, so we apparently have to have separate accounts. My son and I have similar names, so after I added him, I didn’t know which one was him, or who was who. Since I had to create a new account for my child, on account of the insurance and name thing, one of him is 107 and the other of him is 7. So the app is seriously missing features for single or married parents with one or multiple kids who may have different insurance plans. I work in tech and I would attribute this glaring bug to a likely lack of diversity in the software life cycle. Diversity isn’t just about ethnicity. Developers with kids would have never let that slide. A competitor with kid-friendly and partner features could easily take market share from this otherwise novel app.
  • Amazing Life Amenity Aug 4, 2019

    By estoyMUYcaliente
    I’ve used Zocdoc to find my primary care physician, as well as shop around for new physicians if I don’t like my current care. The one thing that I find difficult about the app is inputting insurance info, which is a huge part of the doctor finding process. I’ve inputted my insurance incorrectly in the past because of the limited drop down selections Zocdoc provides, and as a result I was unknowingly booking appointments with doctors out of my network. That all said, once you can figure out to get your exact insurance plan inputted, this app will make the pain of finding consistent care disappear.
  • Could be better, but still the best source for last minute appointments Oct 26, 2021

    By mcpetey
    My first two appointments were canceled by the providers. Not sure why, since I had several days before the respective appointments. Just be sure to fill out any forms you receive after making the appointment RIGHT AWAY. Maybe even call after to confirm. These days it’s almost impossible to get an appointment right alway, ESPECIALLY if you’re a new patient. That’s when this app comes in handy.
  • Pretty Pleased but One Issue Jul 7, 2020

    By theknappkin
    I’ve booked two appointments and it was pretty great I have to say. The app is easy, intuitive, and way better than cold calling different doctor’s offices. However, I have a point of feedback for the developers- in the app there is a “browse doctors nearby” section and the very first person to show up for me on that list is an NP. I think it’s very misleading to list nurse practitioners (and PAs) under a list to find doctors because there is a vast difference in training and expertise between physicians and midlevel providers. I think it’s fine to have them on the platform but please have them listed in a separate section where they aren’t lumped with doctors because they aren’t doctors. It’s misleading and honestly unethical to patients since many will think they’re going to see a doctor when they aren’t. The huge differences in training are not made clear to the end user.
  • Great Idea but did not help May 12, 2021

    By Search Filters not adequate
    Tried to locate a chiropractor. The spp provided fmily foctors or internist within my network. All the chiropractors provided were out of network. Then I tried to locate a imaging group to arrange a mammogram and got ob gyns. I already have a primary care physician. It did not provide caregivers that my insurance would accept and pay for. Search needs better filters. Why not incl Medicare as a option? Or Medicaide for low income patients? Are they Accepting new patients? Why suggest only primary care physicians that are covered in the network not give any specialists or additional provider types that would be covered as options for the customer?? You get specific on insurance plans but not on providers.
  • App is great, but hard to find quality doctors. Jan 29, 2018

    By apwindows
    When I first downloaded ZocDoc, which was at least 3-4 years ago, I was a huge fan. I could just look up a speciality on my phone, find a doctor in my network, and make an appointment with minutes. My problem is that the doctors that advertise/sign up for ZocDoc, at least in my area (metro Atlanta, are not necessarily quality doctors anymore. There are a lot of solo practitioners for certain situations specialties and urgent care doctors with less than desirable credentials. ZocDoc used to have better quality, but now I feel like I’m taking a risk every time I use ZocDoc. Again, the app is great and works as intended, but it doesn’t attract the best or even the above-average.
  • Their system offered telehealth, but provider didn’t Sep 15, 2021

    By FormerWonk
    I was happy with how easy it was to schedule a telehealth appointment, as a new patient, on the app. Until, the next day, I got a call from that provider’s office, telling me in a voice mail that they don’t do telehealth and they’ve tried to update ZocDoc numerous times accordingly. Frustrating. THEN, the next day, I get a second voice mail from the doctor’s office stating they “assume” I’ll keep my appointment in person and asking for my insurance. 🤨 Sounds like bait and switch. As I don’t live anywhere near their medical office, I cancelled in the app. Here’s hoping the doctor’s office gets the hint.
  • Good for info, bad for making appts Mar 25, 2019

    By 24xoL
    I like this app for searching providers, reading information about the provider and patient reviews. However, for the last 5 times I’ve tried to make appts through the app, ZocDoc “makes” the appointment but then the provider either cancels through the app and Zocdoc will try to reschedule (which doesn’t usually work) or the doctor’s office will call to tell me that the slot has somehow been taken since I submitted the request. If it happened once, I wouldn’t mind, but 5 times makes for a frustrating experience. Zocdoc needs to work on this process to make it more seamless.
  • Constant Errors May 18, 2018

    By Bookstanista.com
    Every time I try to search I get a message that Zoc Doc had a connection error. It’s quite annoying and has been happening a lot lately. I can search better using the site than the app. I also don’t like how you can view what doctors are available for the month. You have to go based on the day which is time consuming especially when searching for a new doctor. The app also doesn’t seem to work for other cities. I tried searching for doctors in my hometown and told none were available. I could understand if it was a town of less than 10k people, but it’s a city with over 8 hospitals.
  • Pointless Sep 7, 2018

    By IslandGirll008
    I used this app for the first time, at first it seemed helpful. Being able to book through my phone and not having to call, and even picking a date and time after hours. But once I got to my appointment they said they didn’t receive any of my online check in so I had to refill all of my information out AGAIN which of course made it longer. What is the point of checking in online if the office says they don’t have anything?! I even received a phone call to verify my insurance info and the office said they didn’t have anything, so who did I give my info to?! Better off calling and booking myself.
  • Lock App View during multi-task double click Oct 20, 2017

    By thesurg3on
    My banking app does it, zocdoc needs to lock application content view when I double click home button to switch to another app. It locks if I go to another app and come back, but if I double tap to say get information from a Note I have open to populate a zocdoc form, I can see the contents of the minimized zocdoc window. That’s a privacy issue in my opinion. Especially with a iPhone 6s Plus running latest version of iOS where my phone is very laggy (Apple forces you to upgrade hardware by slowing down UI) and I don’t want others to see my PHI
  • Okay Oct 25, 2021

    By le femmelle
    It’s an okay app it doesn’t narrow down the distance from where I live so I won’t have to travel so far and I have to re-enter my health insurance although it’s under my account I don’t like that I can’t send any feedback to them because I don’t use the email that came with my phone so they can’t fix problems they don’t know is being complained about and it doesn’t always show who take my insurance but being able to book an appointment without search the web is a plus
  • Not as effective as you would think Aug 29, 2018

    By Kattttteee
    When searching for a particular type of doctor, you often will not see a full list of doctors/practices in your area. The search function does not work well- it frequently shows doctors that are out of network, or the wrong kind of doctor entirely. I just went to search for a general practitioner and it’s showing me pediatricians. I’ve booked some doctor appointments through the app, which is nice, but I question whether this app is really any better than a google search.
  • Doctors having issues with Zocdoc Jan 27, 2021

    By Leddywap
    For the second time now an appointment I made through Zocdoc, appointments Zocdoc said were confirmed, never went through to the doctors. Both offices had told me they’ve been having issues with Zocdoc. Both of these occasions happened at least 6 months apart, so the issue is still happening and will likely continue happening if it hasn’t been fixed in that long of a timeframe. This app has one main job and it can’t even do that properly. I love how easy it is to find a doctor, but if I can’t schedule my appointments on there when it tells me I can, what’s the point of the app? This needs to be fixed. Thankfully I have enough medication to last me until the newly rescheduled appointment but if this were to happen to someone who scheduled an appointment just in time before their meds ran out, they’d be in trouble. This is an app for medical purposes which means it’s crucial not to have such a large bug like this. Please fix this issue, it could really hurt someone’s life.
  • Inaccurate Feb 7, 2020

    By ppull
    My first time using Zocdoc was for a therapy appointment, which I needed badly at the time. I put in my insurance and it showed me who was supposed to be in network; so I booked one who happened to be sponsored but had awesome reviews, showed up to my appointment, and was told sorry, we don’t accept your insurance, but we can see you for $350 an hour cash. So Zocdoc is allowing this doctor’s office, who doesn’t accept my insurance, to pay them to falsely advertise that they ARE in my network, and then trying to get people to pay nearly $400 anyway. SO shady. I tried again for a different kind of specialist, and it will show me 2 specialists and then 3-5 completely unrelated doctors, followed by another specialist and then 5 more unrelated doctors. Will not let you filter out the unrelated ones, will not let you filter distance, and when you sort by distance, you get a ton of unrelated doctors. This app is such a great idea and has so much potential, but for now is honestly pretty trash.
  • I think the “Psychiatrists” on ZOCDOC need therapy for not helping a child..! Jan 5, 2021

    By 27thLetter
    I never thought it would be so difficult, especially during the pandemic ( Covid-19)... to find a PSYCHIATRIST on this “amazing APP” to simply help my daughter (a child) adjust & reduce her previously prescribed ADHD rx. Her pediatrician is great, just happened to be away right after the New Year and I’m having an upcoming surgery , preventing me from taking her to her Pediatrician in following weeks. She’s due for a simple refill & we want to REDUCE her milligram on ADHD rx.. not increase it! Not on ZOCDOC... I have either encountered a Psychiatrist stating his fee is $500+ , just for that visit..(since our hlth ins. was not in ntwrk)- Insane fee, for dose reduction. Then there was another out of network so I didn’t know how much (& the 1 in network, her office sent text canceling appt. for tmmrw, bcuz my daughter not assigned to their primary care?... what’s the point then....? You’ve been useless ZOCDOC, I’d understand a fee, $500+ is nuts! No wonder he’s always available 😂
  • Not sure info is up to date… May 2, 2021

    By vinnie-bob
    I am a dermatologist in Iowa. I put in my office address and 30 day away appointment time as a search. The recommended provider who was the only ‘hit’ was a nurse practitioner herbalist who did not seem to practice Dermatology. The rest of the results were grayed out below that one. I was not even listed in the results although I have practiced in this area since 1997. My ex-partner, who retired last summer was still listed as a provider in our office. One dermatologist who popped up is still listed as practicing in Ames, IA and she hasn’t worked there in over a year and is actually in a new office close to the location I listed. One dermatologist listed is actually a dermatopathologist who does not see patients. If there is a way for providers to update their info, let me know and i’d be glad to help the developers update the database. As it is now…needs work.
  • Nov 2, 2021

    By Will Cornay
    Had some easy experiences and some TERRIBLE experiences trying to schedule appointments. I tried scheduling 7 appointments and they all called and said those weren't available.
  • Bad system Feb 12, 2021

    By MyReview2468
    I don’t like this service but it is how to get appointments so I am stuck with it. Tried to book an appointment that was confirmed but then they canceled it. Tried again, confirmed and canceled. No reason why given. Finally found out it was because that doctor didn’t take our insurance so rebooked with another office but couldn’t book at the time I wanted because the system was still showing the appointment that they (this service) had emailed me was canceled. Had to book at a less convenient time because it would not clear out the canceled appointment. Then I got a text this morning reminding me of the canceled appointment from this service so has to call the doctor’s office to make sure it was canceled since this service did not respond. Like I said I don’t like this service but am stuck with it.
  • Can’t trust it Jul 13, 2021

    By eagleapex
    This app seems like a great idea, but you can’t trust anything from it. I’m sitting here at my first appointment at a new doctor, but two hours early. I got a text that said 4:15 and an email that said 2pm from Zocdoc. I call and they confirm 2pm. I get here at 2 and they say, “no. It’s 4:15.” Now I’m wasting the whole afternoon. Zocdoc would work if every office had plenty of staff to check everyday that the info patients are getting from the app is accurate. Every time I have scheduled a visit via the app, the appointment is cancelled or changed because the office didn’t set the right hours. It’s hard and scary enough to visit a new strange doctor, I don’t want to make it harder with 500 bogus emails from every party providing bad info. I’m going to assume that the insurance info doctors provide to Zocdoc is correct, but who knows.
  • Why Even Upload Your Insurance Card??? Mar 28, 2021

    By StephenBolles
    App is user friendly enough, but NEVER ONCE has it given me a doctor in my network. If you have great private insurance you might be fine, but if you have Medicaid like me expect to get a “sorry we’re not in network” after you show up at the appointment. Even when I select “Medicaid” I had to get to the doc before they told me they were out of network. Some of the docs are even nice enough to call ahead of the appointment and let you know. What is the point of uploading my insurance card if you’re not going to give me docs in my network??? I’ve tried to use this app for a year or two for various health issues, and have never successfully booked a doctor in network, and had to pay out of pocket for the visit once or twice.
  • Never accurate information Sep 16, 2021

    By Average User 1202
    I have used this app to try and find doctors in my network and book an appointment right through the app, which is what this app was made for and should excel at, but it does not. Four out of five appointments I've tried to make recently have been cancelled by the doctor's office calling me directly and stating that the time slot I booked is not and was never available for booking. I don't know whether it is the fault of the app or user error on the side of the doctors' offices, but it has been very inconvenient for me to constantly change my schedule around, and unhealthy to be waiting so long to see a doctor for a medical issue due to the wild inconsistency on this app. Do not recommend, and will not personally use going forward.
  • Doctor may not be in your network Apr 10, 2018

    By Mad Adam 23:59
    I had the flu and used Zoc Doc to find an urgent care facility that accepted my insurance. A few months later I received a bill from them because the provider wasn’t covered by my insurance. After confirming this with my provider and the urgent care clinic I went back to Zoc Doc to check if I had missed any detail noting they weren’t covered by my insurance. After double checking the clinic and the insurance information it turns out that Zoc Doc was inaccurate and this wasn’t an error that I could attribute to my own carelessness. Fortunately the bill I had to pay was under 300 but I was terrified by the prospect of being directed to an office or ER that didn’t accept my insurance if I used the app again in the future and deleted it.
  • Avoid at All Costs Jul 4, 2021

    By jcklnz11
    I rarely write reviews and I am extremely hesitant to project a singular experience of a provider on a marketplace onto an entire app but after several terrible experiences this app feels medically negligent as do the doctors. I’ve been to a orthopedist who erroneously diagnosed me with athletes foot and a bone spur. A dermatologist who postponed the meeting 15 minutes before it starting then wasn’t able to authorize my prescriptions with insurance. Another dermatologist who tried to sell me an egregiously expensive product and then wouldn’t refill the prescriptions I’ve used for years. A primary care physician where a later doctor described her care as “there to get you out the door and irresponsible.” The app shows drs drowning in positive reviews and seems to aggressively bubble compliments to the top. Drs can cancel with almost no notice and way too many agree to treat you online for conditions that they definitely should ask you to come in for. For all its glitz and polish, zocdoc pushes a last minute “in and out” approach to doctors that results in inferior care with professionals who are not significantly vetted or held accountable. Just call a dr to get quality care and never use this app - it is not worth it.
  • Oct 23, 2021

    By Barry Mosier
    I tried using the app, and booked two separate appointments at separate doctors. Both appointments were cancelled by the provider, despite me filling out paperwork ahead of my visit. These were for mental health care. I'm just grateful that my condition isn't more serious, as this kind of a situation could lead to serious repercussions by an individual seeking such care. I would recommend NOT using this app or any services it promises. I will never again use it to find any care.
  • Oct 7, 2021

    By Beth Palermo
    I constantly scan or hand enter my insurance card, and it never gets it right! Pulls up Dr's that don't take my insurance. 1 day I actually made an appt; but then there was no record of it! My Primary Care Provider ( Stripes), doesn't take phone appts anymore; I'm stuck with this junk. Probably change Dr's too.Too many problems to give even 1*.
  • Oct 5, 2021

    By Romanshire
    Completely useless. The app only listed 3 local providers as in-network. It lists several local providers as out of network when in fact every single provider was in-network. Also, listed providers in NY; why would I want to see primary care on the opposite side of the country? Since Zocdoc is unable to get something as simple as in-network versus out of network correct, it does not seem likely they would be able to get anything else Healthcare related correct.
  • Poorly made App May 26, 2021

    By Chocoholic zodiac lover
    This app is poorly made. How do you advertise yourself as an app to find doctors that take your insurance, without having to call every single one of them. But have a lack of doctors within people’s location, and I’m not the only one the countless number of one star reviews are an understatement of how bad this app is. And some of these doctors aren’t even professionals you would go to for certain appointments. Like why would I go to a nurse who specializes in Pap smears, I want a gynecologist not a nurse. You lack the resources to each run this app. If you can’t have every doctor that can we can google on your app then it’s pointless. Stop falsely marketing yourself to consumers who literally went out their way to try your app but found it more frustrating than calling every doctor in the area to see if they take our insurance. I even thought it would make it easier than calling your insurance company but eeerrrr nope it’s pointless. This app isn’t what it’s made out to be, respectfully.
  • Oct 30, 2021

    By Anonymous User
    This app is a sham . I booked 2 different appointments to try and get help for PTSD and both never happened and each doctors staff was horrible when I called them . When I reached out to zocdoc on their support system they could not care any less . So disheartening
  • Delete or update reviews. Jan 15, 2021

    By Ivanboyka
    I had an appointment with a doctor (Alejandro Mora) two months ago, the first visit was fine, i asked them if they could recommend me a Nutritionist, but they said “you don’t need that, we can help you”. Well, they were wrong, they don’t have any idea about Nutrition. I told them my diet during the first visit and they said “you are good”, then they told me that i needed to make another appointment for nutrition. Basically, I paid $75 dollar for my second appointment and just to hear exactly the same that i heard in the first appointment. I learned my lesson, next time, i will find a professional (Nutritionist). Well, my issue with this app was that i wanted to delete my 5 stars review that i wrote after my first visit with this Doctor, because i was very disappointed in the second visit, i send an email to zocdoc asking if it could be possible to delete the review, but they never have responded. So i decided to delete my zocdoc account. period.
  • Sep 22, 2021

    By S. L. Barnett
    None of the providers I choose were in network even though Zocdoc listed them as in-network. I wouldn't choose a doctor out-of-network for routine checkups. Almost $600 in the hole. I don't blame the app 100%, it's one of the many faults of the American Health Care System to blame.
  • Constantly problems and glitches Jul 9, 2020

    By RockLives
    First major problem is that it NEVER has my insurance information saved. I can’t tell you how many times I’ve rescanned my card or manually entered in my insurance information, it almost always asks me to do so again before booking an appointment. The second problem is...I can rarely BOOK an appointment. The majority of doctors I try booking with, whether they be new doctors or doctors I’ve been a patient of for years, they booking system will show they have no appointments. Not for a day, or a week, or even a month, there are just no available appointments EVER. And I have called and made appointments myself, so I know it’s just a glitch and not that most doctors I need to see are inexplicably booked through eternity; but I don’t *want* to book by phone, that has been incredibly difficult lately as well, I just want the app to WORK. And yes, I have un-installed/re-installed it at least half a dozen times, no change.
  • Oct 15, 2021

    By Wendee Sandberg-Wolfe
    Awful, you make an appointment they call for your information and nobody actually gets back to you for a real appointment you make a second appointment to be seen through video call call and nobody calls you back because there's no appointment available and they don't bother calling you to tell you that waste of my whole day when I could have actually gone to urgent care

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