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Zocdoc Find A Doctor & Book On Demand Appointments

Zocdoc Find A Doctor & Book On Demand Appointments

Zocdoc, Inc.

Doctors & dentists online + in your area - book a same day appointment

4.5 Ratings 20K+ Reviews 1M+ Downloads

Coupon for this app

Ratings & Reviews

Write a Review
  • img Community
    Waking up every night with an incredible tooth pain that feels like somebody is punching nails into your gums, means it’s a bit too late to start to brush your teeth. For that, you need to visit a dentist and you can find one in your local area and quickly book the appointment.
    img by Antonio
    2 years ago
  • img Community
    Because it's helpful and easy to use and can read real reviews
    img by Ciera
    2 years ago
  • img Community
    You don't have to be on hold for hours to book an appointment with the local doctors anymore. Through a simple series of steps, you could now view open appointment time slots in the next 24 hours and make a booking online for any medical consultations.
    img by r
    1 year ago
  • img Expert
    1. Take the hassle out of your health care! Zocdoc makes it easy to manage your health and fitness journey at a glance
    2. Find a doctor, book a same-day appointment, and search for medical professionals within your network
    3. Find specialists in 50+ categories: dentists, primary care doctors, pediatricians, allergists, OBGYN, family doctors, urologists, psychologists & more

    Reviewed by Kaylin on March 22, 2019

  • Sep 16, 2021

    By Angie Barrera
    I was disappointed when I missed an appointment because the app gave me the wrong timing for my appointment as the doctor was in another time zone and that was not adjusted.
  • Great App for people looking for new/closer doctors Jan 28, 2021

    By ZayBando
    I love the convenience & how you get to read honest reviews from past patients about the doctors performance & behavior during times of examination. I like to google maps the location & look at the street view so I get an understanding of the area and parking availability. It’s so easy to use select the type of doctor you require (they cover a wide variety of not all services), you put your location or general area, the date you’d like to be seen and your insurance provider & it gives you the option to put your whole insurance card or to just list what kind of insurance you have if you have concerns with misconduct or doctors billing insurance. It’s unbelievable how easy it is to schedule/ Cancel/ change appointments without waiting on hold with reception. A little warning depending on your location you may experience a lack of professionalism or an increase waiting time or have a very small reception room that fills up quick so just keep in mind the area your doctor is located & please read the reviews for the doctors because some of them can be real creeps with shady business locations
  • Sep 17, 2021

    By Madeleine Alexis
    I'm amazed it's so easy to make appointments, and reschedule of needed. I don't bother calling the office anymore because it's so much quicker to handle it on my own!
  • The best way to book an appointment. Sep 25, 2019

    By CocoGavin
    I’ve been using Zocdoc for 4 years now and I absolutely love it. I’ve been able to find wonderful health professionals that we absolutely love. It’s great because it’s an easy and efficient way to book an appointment, you no longer have to call the office and wait forever for someone to pickup the phone. Everything is done online. Only caveat is that it depends on how fast the medical office confirms your appointment from Zocdoc... so sometimes it can take a few hours before they even see that you made an appointment on the app. But that’s only happened once or twice, for the most part my appointments are pretty much confirmed right away and I’ve been able to see doctors same day which is so rare! I’ve told all my friends and family about the app and they love it too!
  • Convenience heavily depends on location Mar 9, 2018

    By salalalaman
    Hi! I started using this app again after about 2-3 years away from it and it definitely has improved. It is an easy app to use, but when I am searching for a specialist or a primary care provider it displays options that are at least 30-40 minutes away. If I filter my results to a specific day, it displays (non sponsored) doctors who are in the NYC area when there are definitely a few closer doctors available. This could be a glitch but I was able to work through it and found an available doctor who fit my schedule. My only concern is that this app will always be more convenient for individuals in densely populated areas. I live in a big college town in NJ and I was still unable to find a doctor that was less than a 20 minute drive away. Again, it is a VERY convenient app to use especially if you are on the go but there needs to be a significant user increase in order for everyone to benefit from Zocdoc.
  • Great app but it still falls short. Nov 28, 2018

    By AyaniELF
    I love Zocdoc, it’s beneficial to me and keeps me organized to when I have appointments. I receive emails and even texts to confirm or remind me of an upcoming appointment. With that being said, I don’t love the fact that you can’t tell which doctors will charge you what amount, which ones are ACTUALLY for your insurance and the rescheduling of appointments without your notice. I came to this app to ease the trouble of calling every doctor and setting up appointments. It’s frightening enough meeting a doctor for the first time and...they’re terrible. They make you feel uncomfortable, insult you indirectly and/or their staff makes the entire experience even worse. What I got was exactly what I asked for. Easy to use, easy to review but there are still flaws. I’ve had difficulty finding ones that take my insurance and then the issue of copay. You honestly never know what to expect. I’ve had them call me only to find out what I’m paying AFTER the entire session. For some it’s $15, others $30 and it can go upwards of $300. The other issue is the rescheduling. I had one doctor completely inconvenience me by changing my appointment. That inconvenience led me to working on a day I usually had off and I ended up with a severe cold, forcing me to cancel majority of my other appointments. In the end, it’s what you make of it. I’m just not a fan of doctors cause in the end they just want money.
  • Sep 16, 2021

    By Angie Barrera
    I was disappointed when I missed an appointment because the app gave me the wrong timing for my appointment as the doctor was in another time zone and that was not adjusted.
  • Great App for people looking for new/closer doctors Jan 28, 2021

    By ZayBando
    I love the convenience & how you get to read honest reviews from past patients about the doctors performance & behavior during times of examination. I like to google maps the location & look at the street view so I get an understanding of the area and parking availability. It’s so easy to use select the type of doctor you require (they cover a wide variety of not all services), you put your location or general area, the date you’d like to be seen and your insurance provider & it gives you the option to put your whole insurance card or to just list what kind of insurance you have if you have concerns with misconduct or doctors billing insurance. It’s unbelievable how easy it is to schedule/ Cancel/ change appointments without waiting on hold with reception. A little warning depending on your location you may experience a lack of professionalism or an increase waiting time or have a very small reception room that fills up quick so just keep in mind the area your doctor is located & please read the reviews for the doctors because some of them can be real creeps with shady business locations
  • Sep 17, 2021

    By Madeleine Alexis
    I'm amazed it's so easy to make appointments, and reschedule of needed. I don't bother calling the office anymore because it's so much quicker to handle it on my own!
  • The best way to book an appointment. Sep 25, 2019

    By CocoGavin
    I’ve been using Zocdoc for 4 years now and I absolutely love it. I’ve been able to find wonderful health professionals that we absolutely love. It’s great because it’s an easy and efficient way to book an appointment, you no longer have to call the office and wait forever for someone to pickup the phone. Everything is done online. Only caveat is that it depends on how fast the medical office confirms your appointment from Zocdoc... so sometimes it can take a few hours before they even see that you made an appointment on the app. But that’s only happened once or twice, for the most part my appointments are pretty much confirmed right away and I’ve been able to see doctors same day which is so rare! I’ve told all my friends and family about the app and they love it too!
  • Convenience heavily depends on location Mar 9, 2018

    By salalalaman
    Hi! I started using this app again after about 2-3 years away from it and it definitely has improved. It is an easy app to use, but when I am searching for a specialist or a primary care provider it displays options that are at least 30-40 minutes away. If I filter my results to a specific day, it displays (non sponsored) doctors who are in the NYC area when there are definitely a few closer doctors available. This could be a glitch but I was able to work through it and found an available doctor who fit my schedule. My only concern is that this app will always be more convenient for individuals in densely populated areas. I live in a big college town in NJ and I was still unable to find a doctor that was less than a 20 minute drive away. Again, it is a VERY convenient app to use especially if you are on the go but there needs to be a significant user increase in order for everyone to benefit from Zocdoc.
  • Great app but it still falls short. Nov 28, 2018

    By AyaniELF
    I love Zocdoc, it’s beneficial to me and keeps me organized to when I have appointments. I receive emails and even texts to confirm or remind me of an upcoming appointment. With that being said, I don’t love the fact that you can’t tell which doctors will charge you what amount, which ones are ACTUALLY for your insurance and the rescheduling of appointments without your notice. I came to this app to ease the trouble of calling every doctor and setting up appointments. It’s frightening enough meeting a doctor for the first time and...they’re terrible. They make you feel uncomfortable, insult you indirectly and/or their staff makes the entire experience even worse. What I got was exactly what I asked for. Easy to use, easy to review but there are still flaws. I’ve had difficulty finding ones that take my insurance and then the issue of copay. You honestly never know what to expect. I’ve had them call me only to find out what I’m paying AFTER the entire session. For some it’s $15, others $30 and it can go upwards of $300. The other issue is the rescheduling. I had one doctor completely inconvenience me by changing my appointment. That inconvenience led me to working on a day I usually had off and I ended up with a severe cold, forcing me to cancel majority of my other appointments. In the end, it’s what you make of it. I’m just not a fan of doctors cause in the end they just want money.
  • The best Jul 12, 2021

    By Jessica24marie
    Love this app. It’s so great that you can search for doctors based on your need and insurance coverage, and schedule appointments all within the app. And you can track your appointment status to make sure the office approves the appointment as well as fill out your medical history so the office already has the paperwork needed before you get to the office. This really takes the dread out of making doctors appointments and makes it so easy. The app is really innovative in terms of the interface. Love that you can add the appointment right to the calendar in your phone and also track your past appointments to make sure you’re staying on top of your health. I am 100% more likely to use an office that participates in this app than one that doesn’t. Thank you to whoever came up with this!
  • Aug 22, 2021

    By Julie Raynor
    Zocdoc is a great idea! Saw an ad on TV. Immediately got online downloaded the app. But I think this app needs a little more time to get a few more DOCS on their team! It only came up with one doctor that was 20 miles away from me that took Medicaid. I've been trying to find primary Care with Medicaid for 2 years now and it doesn't look like it's going to get any easier with this app!
  • Fantastic updated information Jun 19, 2018

    By Jaybee12347
    This app is priceless. I often turn to my health provider to ask for doctors that accept their insurance. Most of the time I get outdated or inaccurate information. Using Zoc-doc is awesome because the keep updated information about different doctors and specialties. Just give Zoc-doc your insurance information and your address and they will do the rest. I found to doctors that are close to me making things so much more convenient. The doctors are also rated by their patients and are available for your decision making needs. You can also book appointments thu the app and even electronically fill out new patient paperwork. Saving you tons of time. Great app! 😎😎
  • Aug 26, 2021

    By Sheree Evans
    Zocdoc is extremely convenient and easy to use. I love that it helps you keep track of all health related appointments by reminding you of your last visit, and the ones coming up.
  • Sep 9, 2021

    By Malik B
    Horrible experience booking appointments. Two separate occasions I made an appointment through the app and got confirmation and both times when I got to the doctor's office, they had no record of my appointment ever being booked. One doctor wasn't even open for patients or seeing new patients because they were moving their practice. The other said they had never heard of me even though I booked the appointment a week in advance and the next opening wasn't for weeks. Great idea, awful execution.
  • Avoid at All Costs Jul 4, 2021

    By jcklnz11
    I rarely write reviews and I am extremely hesitant to project a singular experience of a provider on a marketplace onto an entire app but after several terrible experiences this app feels medically negligent as do the doctors. I’ve been to a orthopedist who erroneously diagnosed me with athletes foot and a bone spur. A dermatologist who postponed the meeting 15 minutes before it starting then wasn’t able to authorize my prescriptions with insurance. Another dermatologist who tried to sell me an egregiously expensive product and then wouldn’t refill the prescriptions I’ve used for years. A primary care physician where a later doctor described her care as “there to get you out the door and irresponsible.” The app shows drs drowning in positive reviews and seems to aggressively bubble compliments to the top. Drs can cancel with almost no notice and way too many agree to treat you online for conditions that they definitely should ask you to come in for. For all its glitz and polish, zocdoc pushes a last minute “in and out” approach to doctors that results in inferior care with professionals who are not significantly vetted or held accountable. Just call a dr to get quality care and never use this app - it is not worth it.
  • Sep 14, 2021

    By Chad Hemmeline
    Very disappointed with their service and their customer support. In the last year, our company had $0 and no leads generated from ZocDoc. Our Annual subscription auto-renewed and I attempted calling to cancel and refund the money. I made 5 or attempts to get someone on the phone that could assist only to be told a refund is impossible. The supervisor agreed that our situation wasn't fair, but the company policy will not allow for it. ZocDoc is not out to help businesses or people.
  • Jul 27, 2021

    By BENJAMIN S.
    In my opinion this isn't worth my time. Great concept but I had a provider cancel an appointment. Then I responded to an email about another appointment time regarding the same doctor. That time was no longer available when notified from a response. Additionally, in my opinion, the hours are not reasonable for the working class. 1 star because the doctors are a strong component of this app.
  • Sep 3, 2021

    By Klee LeHorgen
    My insurance plan is not listed in the large list of plans. I tried typing it in manually, but it doesn't let you continue if it isn't on the list. It's odd because there is a metric ton of other plans from this company listed, but coincidentally mine is missing. :(
  • Doctors having issues with Zocdoc Jan 27, 2021

    By Leddywap
    For the second time now an appointment I made through Zocdoc, appointments Zocdoc said were confirmed, never went through to the doctors. Both offices had told me they’ve been having issues with Zocdoc. Both of these occasions happened at least 6 months apart, so the issue is still happening and will likely continue happening if it hasn’t been fixed in that long of a timeframe. This app has one main job and it can’t even do that properly. I love how easy it is to find a doctor, but if I can’t schedule my appointments on there when it tells me I can, what’s the point of the app? This needs to be fixed. Thankfully I have enough medication to last me until the newly rescheduled appointment but if this were to happen to someone who scheduled an appointment just in time before their meds ran out, they’d be in trouble. This is an app for medical purposes which means it’s crucial not to have such a large bug like this. Please fix this issue, it could really hurt someone’s life.
  • Sep 1, 2021

    By Clara Gonzalez
    I guess this app is not for people with health insurance here they ask for you insurance and you provide it and book the appointment they call to tell you it's out of network and they still give the opportunity if you pay cash im so upset it was a total waste of time then they want you to cancel the appointment or you get penalized
  • Inaccurate Feb 7, 2020

    By ppull
    My first time using Zocdoc was for a therapy appointment, which I needed badly at the time. I put in my insurance and it showed me who was supposed to be in network; so I booked one who happened to be sponsored but had awesome reviews, showed up to my appointment, and was told sorry, we don’t accept your insurance, but we can see you for $350 an hour cash. So Zocdoc is allowing this doctor’s office, who doesn’t accept my insurance, to pay them to falsely advertise that they ARE in my network, and then trying to get people to pay nearly $400 anyway. SO shady. I tried again for a different kind of specialist, and it will show me 2 specialists and then 3-5 completely unrelated doctors, followed by another specialist and then 5 more unrelated doctors. Will not let you filter out the unrelated ones, will not let you filter distance, and when you sort by distance, you get a ton of unrelated doctors. This app is such a great idea and has so much potential, but for now is honestly pretty trash.
  • Sep 7, 2021

    By Amber A
    Apparently zocdoc cannot filter out providers that do not see patients more than a certain distance from their office, and cannot filter out providers that don't see children. I have now had 5 appointments set for my child, all have been cancelled by the providers and I'm told to reschedule through zocdoc.
  • Poorly made App May 26, 2021

    By Chocoholic zodiac lover
    This app is poorly made. How do you advertise yourself as an app to find doctors that take your insurance, without having to call every single one of them. But have a lack of doctors within people’s location, and I’m not the only one the countless number of one star reviews are an understatement of how bad this app is. And some of these doctors aren’t even professionals you would go to for certain appointments. Like why would I go to a nurse who specializes in Pap smears, I want a gynecologist not a nurse. You lack the resources to each run this app. If you can’t have every doctor that can we can google on your app then it’s pointless. Stop falsely marketing yourself to consumers who literally went out their way to try your app but found it more frustrating than calling every doctor in the area to see if they take our insurance. I even thought it would make it easier than calling your insurance company but eeerrrr nope it’s pointless. This app isn’t what it’s made out to be, respectfully.
  • img Community
    Waking up every night with an incredible tooth pain that feels like somebody is punching nails into your gums, means it’s a bit too late to start to brush your teeth. For that, you need to visit a dentist and you can find one in your local area and quickly book the appointment.
    img by Antonio
    2 years ago
  • img Community
    Because it's helpful and easy to use and can read real reviews
    img by Ciera
    2 years ago
  • img Community
    You don't have to be on hold for hours to book an appointment with the local doctors anymore. Through a simple series of steps, you could now view open appointment time slots in the next 24 hours and make a booking online for any medical consultations.
    img by r
    1 year ago
  • img Expert
    1. Take the hassle out of your health care! Zocdoc makes it easy to manage your health and fitness journey at a glance
    2. Find a doctor, book a same-day appointment, and search for medical professionals within your network
    3. Find specialists in 50+ categories: dentists, primary care doctors, pediatricians, allergists, OBGYN, family doctors, urologists, psychologists & more

    Reviewed by Kaylin on March 22, 2019

  • Great App for people looking for new/closer doctors Jan 28, 2021

    By ZayBando
    I love the convenience & how you get to read honest reviews from past patients about the doctors performance & behavior during times of examination. I like to google maps the location & look at the street view so I get an understanding of the area and parking availability. It’s so easy to use select the type of doctor you require (they cover a wide variety of not all services), you put your location or general area, the date you’d like to be seen and your insurance provider & it gives you the option to put your whole insurance card or to just list what kind of insurance you have if you have concerns with misconduct or doctors billing insurance. It’s unbelievable how easy it is to schedule/ Cancel/ change appointments without waiting on hold with reception. A little warning depending on your location you may experience a lack of professionalism or an increase waiting time or have a very small reception room that fills up quick so just keep in mind the area your doctor is located & please read the reviews for the doctors because some of them can be real creeps with shady business locations
  • Sep 17, 2021

    By Madeleine Alexis
    I'm amazed it's so easy to make appointments, and reschedule of needed. I don't bother calling the office anymore because it's so much quicker to handle it on my own!
  • The best way to book an appointment. Sep 25, 2019

    By CocoGavin
    I’ve been using Zocdoc for 4 years now and I absolutely love it. I’ve been able to find wonderful health professionals that we absolutely love. It’s great because it’s an easy and efficient way to book an appointment, you no longer have to call the office and wait forever for someone to pickup the phone. Everything is done online. Only caveat is that it depends on how fast the medical office confirms your appointment from Zocdoc... so sometimes it can take a few hours before they even see that you made an appointment on the app. But that’s only happened once or twice, for the most part my appointments are pretty much confirmed right away and I’ve been able to see doctors same day which is so rare! I’ve told all my friends and family about the app and they love it too!
  • The best Jul 12, 2021

    By Jessica24marie
    Love this app. It’s so great that you can search for doctors based on your need and insurance coverage, and schedule appointments all within the app. And you can track your appointment status to make sure the office approves the appointment as well as fill out your medical history so the office already has the paperwork needed before you get to the office. This really takes the dread out of making doctors appointments and makes it so easy. The app is really innovative in terms of the interface. Love that you can add the appointment right to the calendar in your phone and also track your past appointments to make sure you’re staying on top of your health. I am 100% more likely to use an office that participates in this app than one that doesn’t. Thank you to whoever came up with this!
  • Fantastic updated information Jun 19, 2018

    By Jaybee12347
    This app is priceless. I often turn to my health provider to ask for doctors that accept their insurance. Most of the time I get outdated or inaccurate information. Using Zoc-doc is awesome because the keep updated information about different doctors and specialties. Just give Zoc-doc your insurance information and your address and they will do the rest. I found to doctors that are close to me making things so much more convenient. The doctors are also rated by their patients and are available for your decision making needs. You can also book appointments thu the app and even electronically fill out new patient paperwork. Saving you tons of time. Great app! 😎😎
  • Aug 26, 2021

    By Sheree Evans
    Zocdoc is extremely convenient and easy to use. I love that it helps you keep track of all health related appointments by reminding you of your last visit, and the ones coming up.
  • Aug 25, 2021

    By Rebekah Hoots
    Booking appointments is pretty easy. The app keeps track of your insurance and helps you find local providers in network. No complaints!
  • Aug 11, 2021

    By P Glassman
    Overall, very pleased with selection and quality of doctors as well as accuracy of insurance info. Also, the site is very easy to navigate.
  • Easy and Convenient Oct 22, 2017

    By How does this work?!!?
    Simple simple simple to use! Provides great info about providers, locations, services, and schedules to allow you an easy way to make an appointment! You can make appointments 24/7 so you're not limited to calling during their office hours, calling during your lunch break (which coincides with their lunch breaks at times as well), so no phone tag, being placed on hold, co-workers hearing your business on the phone, etc. You see the appointment times and can select the one that is most convenient to your schedule! Awesome job developers! Much faster than calling and you get what you want when you want it!!
  • ZocDoc is probably the only aspect of the healthcare industry that has a good user experience Sep 23, 2020

    By nick.ray11
    I heard about this app on NPR. When I learned of it, I was surprised that it hadn’t struck me just how irritating the experience is to schedule a doctors appointment, especially if you are new to an area and are looking for a new primary care physician. The app is easy to use, and allowed me to book appointments far sooner than if I had to call a bunch of doctors offices and ask for their availability. Absolutely no complaints with this app, and the feature that lets you input your insurance provider to only show in-network doctors is absolutely fantastic.
  • Convenience heavily depends on location Mar 9, 2018

    By salalalaman
    Hi! I started using this app again after about 2-3 years away from it and it definitely has improved. It is an easy app to use, but when I am searching for a specialist or a primary care provider it displays options that are at least 30-40 minutes away. If I filter my results to a specific day, it displays (non sponsored) doctors who are in the NYC area when there are definitely a few closer doctors available. This could be a glitch but I was able to work through it and found an available doctor who fit my schedule. My only concern is that this app will always be more convenient for individuals in densely populated areas. I live in a big college town in NJ and I was still unable to find a doctor that was less than a 20 minute drive away. Again, it is a VERY convenient app to use especially if you are on the go but there needs to be a significant user increase in order for everyone to benefit from Zocdoc.
  • Great app but it still falls short. Nov 28, 2018

    By AyaniELF
    I love Zocdoc, it’s beneficial to me and keeps me organized to when I have appointments. I receive emails and even texts to confirm or remind me of an upcoming appointment. With that being said, I don’t love the fact that you can’t tell which doctors will charge you what amount, which ones are ACTUALLY for your insurance and the rescheduling of appointments without your notice. I came to this app to ease the trouble of calling every doctor and setting up appointments. It’s frightening enough meeting a doctor for the first time and...they’re terrible. They make you feel uncomfortable, insult you indirectly and/or their staff makes the entire experience even worse. What I got was exactly what I asked for. Easy to use, easy to review but there are still flaws. I’ve had difficulty finding ones that take my insurance and then the issue of copay. You honestly never know what to expect. I’ve had them call me only to find out what I’m paying AFTER the entire session. For some it’s $15, others $30 and it can go upwards of $300. The other issue is the rescheduling. I had one doctor completely inconvenience me by changing my appointment. That inconvenience led me to working on a day I usually had off and I ended up with a severe cold, forcing me to cancel majority of my other appointments. In the end, it’s what you make of it. I’m just not a fan of doctors cause in the end they just want money.
  • Jul 19, 2021

    By Brandi Hathorn
    Took a minute to learn how to get around on the app. But that wasn't my issue my issue is there should be more drs on here. I have always been able to get an apt. Within 24 hrs u call they r weeks out and u can choose a video apt or n person . Will write more after apt.
  • Sep 16, 2021

    By Angie Barrera
    I was disappointed when I missed an appointment because the app gave me the wrong timing for my appointment as the doctor was in another time zone and that was not adjusted.
  • Aug 22, 2021

    By Julie Raynor
    Zocdoc is a great idea! Saw an ad on TV. Immediately got online downloaded the app. But I think this app needs a little more time to get a few more DOCS on their team! It only came up with one doctor that was 20 miles away from me that took Medicaid. I've been trying to find primary Care with Medicaid for 2 years now and it doesn't look like it's going to get any easier with this app!
  • Pretty Pleased but One Issue Jul 7, 2020

    By theknappkin
    I’ve booked two appointments and it was pretty great I have to say. The app is easy, intuitive, and way better than cold calling different doctor’s offices. However, I have a point of feedback for the developers- in the app there is a “browse doctors nearby” section and the very first person to show up for me on that list is an NP. I think it’s very misleading to list nurse practitioners (and PAs) under a list to find doctors because there is a vast difference in training and expertise between physicians and midlevel providers. I think it’s fine to have them on the platform but please have them listed in a separate section where they aren’t lumped with doctors because they aren’t doctors. It’s misleading and honestly unethical to patients since many will think they’re going to see a doctor when they aren’t. The huge differences in training are not made clear to the end user.
  • Sep 19, 2021

    By David Lewis
    App is a bit...clunky. Things like adjusting location, changing the type of doctor you're looking for, or the reason that you're looking for a doctor are difficult and unintuitive.
  • Doctors having issues with Zocdoc Jan 27, 2021

    By Leddywap
    For the second time now an appointment I made through Zocdoc, appointments Zocdoc said were confirmed, never went through to the doctors. Both offices had told me they’ve been having issues with Zocdoc. Both of these occasions happened at least 6 months apart, so the issue is still happening and will likely continue happening if it hasn’t been fixed in that long of a timeframe. This app has one main job and it can’t even do that properly. I love how easy it is to find a doctor, but if I can’t schedule my appointments on there when it tells me I can, what’s the point of the app? This needs to be fixed. Thankfully I have enough medication to last me until the newly rescheduled appointment but if this were to happen to someone who scheduled an appointment just in time before their meds ran out, they’d be in trouble. This is an app for medical purposes which means it’s crucial not to have such a large bug like this. Please fix this issue, it could really hurt someone’s life.
  • Inaccurate Feb 7, 2020

    By ppull
    My first time using Zocdoc was for a therapy appointment, which I needed badly at the time. I put in my insurance and it showed me who was supposed to be in network; so I booked one who happened to be sponsored but had awesome reviews, showed up to my appointment, and was told sorry, we don’t accept your insurance, but we can see you for $350 an hour cash. So Zocdoc is allowing this doctor’s office, who doesn’t accept my insurance, to pay them to falsely advertise that they ARE in my network, and then trying to get people to pay nearly $400 anyway. SO shady. I tried again for a different kind of specialist, and it will show me 2 specialists and then 3-5 completely unrelated doctors, followed by another specialist and then 5 more unrelated doctors. Will not let you filter out the unrelated ones, will not let you filter distance, and when you sort by distance, you get a ton of unrelated doctors. This app is such a great idea and has so much potential, but for now is honestly pretty trash.
  • Aug 6, 2021

    By Linda in Colorado
    I've used ZocDoc in the past and it was fine but this time I already spent almost an hour searching for a gynecologist and the search brings up doctors in areas that are difficult to get to while my area and the closest suburbs are not listed at all. Well unless you want a nurse practitioner or a physician's assistant. I want a doctor and preferably a doctor who is also a surgeon. Apparently they don't exist?
  • Not sure info is up to date… May 2, 2021

    By vinnie-bob
    I am a dermatologist in Iowa. I put in my office address and 30 day away appointment time as a search. The recommended provider who was the only ‘hit’ was a nurse practitioner herbalist who did not seem to practice Dermatology. The rest of the results were grayed out below that one. I was not even listed in the results although I have practiced in this area since 1997. My ex-partner, who retired last summer was still listed as a provider in our office. One dermatologist who popped up is still listed as practicing in Ames, IA and she hasn’t worked there in over a year and is actually in a new office close to the location I listed. One dermatologist listed is actually a dermatopathologist who does not see patients. If there is a way for providers to update their info, let me know and i’d be glad to help the developers update the database. As it is now…needs work.
  • Bad system Feb 12, 2021

    By MyReview2468
    I don’t like this service but it is how to get appointments so I am stuck with it. Tried to book an appointment that was confirmed but then they canceled it. Tried again, confirmed and canceled. No reason why given. Finally found out it was because that doctor didn’t take our insurance so rebooked with another office but couldn’t book at the time I wanted because the system was still showing the appointment that they (this service) had emailed me was canceled. Had to book at a less convenient time because it would not clear out the canceled appointment. Then I got a text this morning reminding me of the canceled appointment from this service so has to call the doctor’s office to make sure it was canceled since this service did not respond. Like I said I don’t like this service but am stuck with it.
  • Sep 9, 2021

    By Malik B
    Horrible experience booking appointments. Two separate occasions I made an appointment through the app and got confirmation and both times when I got to the doctor's office, they had no record of my appointment ever being booked. One doctor wasn't even open for patients or seeing new patients because they were moving their practice. The other said they had never heard of me even though I booked the appointment a week in advance and the next opening wasn't for weeks. Great idea, awful execution.
  • Avoid at All Costs Jul 4, 2021

    By jcklnz11
    I rarely write reviews and I am extremely hesitant to project a singular experience of a provider on a marketplace onto an entire app but after several terrible experiences this app feels medically negligent as do the doctors. I’ve been to a orthopedist who erroneously diagnosed me with athletes foot and a bone spur. A dermatologist who postponed the meeting 15 minutes before it starting then wasn’t able to authorize my prescriptions with insurance. Another dermatologist who tried to sell me an egregiously expensive product and then wouldn’t refill the prescriptions I’ve used for years. A primary care physician where a later doctor described her care as “there to get you out the door and irresponsible.” The app shows drs drowning in positive reviews and seems to aggressively bubble compliments to the top. Drs can cancel with almost no notice and way too many agree to treat you online for conditions that they definitely should ask you to come in for. For all its glitz and polish, zocdoc pushes a last minute “in and out” approach to doctors that results in inferior care with professionals who are not significantly vetted or held accountable. Just call a dr to get quality care and never use this app - it is not worth it.
  • Sep 14, 2021

    By Chad Hemmeline
    Very disappointed with their service and their customer support. In the last year, our company had $0 and no leads generated from ZocDoc. Our Annual subscription auto-renewed and I attempted calling to cancel and refund the money. I made 5 or attempts to get someone on the phone that could assist only to be told a refund is impossible. The supervisor agreed that our situation wasn't fair, but the company policy will not allow for it. ZocDoc is not out to help businesses or people.
  • Jul 27, 2021

    By BENJAMIN S.
    In my opinion this isn't worth my time. Great concept but I had a provider cancel an appointment. Then I responded to an email about another appointment time regarding the same doctor. That time was no longer available when notified from a response. Additionally, in my opinion, the hours are not reasonable for the working class. 1 star because the doctors are a strong component of this app.
  • Sep 3, 2021

    By Klee LeHorgen
    My insurance plan is not listed in the large list of plans. I tried typing it in manually, but it doesn't let you continue if it isn't on the list. It's odd because there is a metric ton of other plans from this company listed, but coincidentally mine is missing. :(
  • Sep 1, 2021

    By Clara Gonzalez
    I guess this app is not for people with health insurance here they ask for you insurance and you provide it and book the appointment they call to tell you it's out of network and they still give the opportunity if you pay cash im so upset it was a total waste of time then they want you to cancel the appointment or you get penalized
  • Sep 7, 2021

    By Amber A
    Apparently zocdoc cannot filter out providers that do not see patients more than a certain distance from their office, and cannot filter out providers that don't see children. I have now had 5 appointments set for my child, all have been cancelled by the providers and I'm told to reschedule through zocdoc.
  • Poorly made App May 26, 2021

    By Chocoholic zodiac lover
    This app is poorly made. How do you advertise yourself as an app to find doctors that take your insurance, without having to call every single one of them. But have a lack of doctors within people’s location, and I’m not the only one the countless number of one star reviews are an understatement of how bad this app is. And some of these doctors aren’t even professionals you would go to for certain appointments. Like why would I go to a nurse who specializes in Pap smears, I want a gynecologist not a nurse. You lack the resources to each run this app. If you can’t have every doctor that can we can google on your app then it’s pointless. Stop falsely marketing yourself to consumers who literally went out their way to try your app but found it more frustrating than calling every doctor in the area to see if they take our insurance. I even thought it would make it easier than calling your insurance company but eeerrrr nope it’s pointless. This app isn’t what it’s made out to be, respectfully.
  • Delete or update reviews. Jan 15, 2021

    By Ivanboyka
    I had an appointment with a doctor (Alejandro Mora) two months ago, the first visit was fine, i asked them if they could recommend me a Nutritionist, but they said “you don’t need that, we can help you”. Well, they were wrong, they don’t have any idea about Nutrition. I told them my diet during the first visit and they said “you are good”, then they told me that i needed to make another appointment for nutrition. Basically, I paid $75 dollar for my second appointment and just to hear exactly the same that i heard in the first appointment. I learned my lesson, next time, i will find a professional (Nutritionist). Well, my issue with this app was that i wanted to delete my 5 stars review that i wrote after my first visit with this Doctor, because i was very disappointed in the second visit, i send an email to zocdoc asking if it could be possible to delete the review, but they never have responded. So i decided to delete my zocdoc account. period.
  • Aug 23, 2021

    By Richard Peccini
    This company doesn't even deserve 1 star. I downloaded app less than a month ago. And it was a waste of time and I'm back to square one. They send you to wrong type of doctors and even to wrong location as in to empty lots. You contact them and the lady I talked to blames everyone else, has a bad attitude and are rude as hell. Do yourself a favor and book a appointment another way

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