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Zoës Kitchen

Zoës Kitchen

Zoes Kitchen

Zoës Kitchen - Fresh Made Mediterranean

4.8 Ratings 43K+ Reviews 100K+ Downloads

Ratings & Reviews

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  • Here’s to good health & taste Aug 30, 2019

    By Buttas50
    When I want a healthy and filling meal Zoe's is my go to. The food is always fresh, tasty, and hot. Some of my favorites are the steak and chicken kabobs. The steak is so juicy and flavorful! The baked falafel has also become a fav. Until Zoe's I'd never had a baked falafel so I was skeptical, but to my surprise I don't miss the extra calories from the grease at all. I'm not sure what I like better the food or the excellent staff. I've been here several times and the staff has always made you feel welcome with a greeting and a smile One employee who is especially wonderful is Troi. On a recent visit, my friend and I were the only ones sitting outside. Trioi came out and made sure we were good and that the other eating areas were clean and ready. We were there for a while and she came out again to make sure we were good. I was so impressed with her enthusiasm to give us quality service that I had to thank her. On tonight's visit the staff was no different. As usual they were friendly and accommodating. I had to let the manager Danny know how impressed I was with his staff. He said that during the interview process customer service is emphasized. He said that the "customer has a thousand food options, and good food is good food, but we have to set ourselves apart from the rest and make our service outstanding too" Welp! That made me love this place even more You can't go wrong with this formula!
  • Mar 23, 2021

    By Joshua McCullough
    For me there are two things lacking that keep it from being a five star app. One thing is the option to say no ice on a drink. The other thing, and possibly the more important thing, would be automatically pulling over the options that I chose previously when I click order again. The options being the type of sauce, and specific sides.
  • Was great, but now has issues. Feb 4, 2021

    By LGA4083
    I love Zoe’s and began using this app in 2019 and loved it. I entered my orders easily with no issues, paid thru app and my food was ready when I arrived, saving me 30 minutes of my lunch hour (my location is very busy). I used it 3-4 times per week. Biggest fan ever.! Early in 2020 I noticed there were issues with the app. First, all my login info was cleared and reentering it was filled with errors which prevented me from logging in. After a month of trying, I got in again, only to find that I spend time inputting my order, but it wont complete the order and take me to checkout. After hitting “add to order” 25 times in every way possible it finally worked, only to have the same issue when completing the order. I am not at the Zoe’s as often during Covid, but look forward to my 2-3 visits per week when my office reopens. I really hope the issues are fixed or I won’t be eating there as often. To developers, I use this app on an iphone 11. Please test the app and fix the issues introduced in 2020.
  • Always fresh and high-quality Jan 9, 2021

    By pljkate
    I continue to be thrilled that I get delicious foods in perfect portions at a fair price. I used to go to Rubio’s, Chipotle, and Flower Child a lot for healthy fast options but portions and food quality has dropped dramatically at Rubio’s and Chipotle, although still good quality, the service is TOO FAST. They churn people through the line teams many times I’ve encountered mistakes on pick up orders. Employees at both places come off like they are exhausted and unenthused and tough to talk to during a rush and you need a problem fixed. Flower Child is beautiful food but portions are tiny and way over-priced. Folks at Zoe’s are always friendly and available to help. Last, Zoe’s salad dressing is simplistic but just the right amounts of oil, lemon, and vinegar. I’ve tried replicating it but can’t get it right so I just buy a bottle. Try it. It’s so good on everything!
  • Apr 9, 2021

    By Lorenzo Allen
    Since I've downloaded the app, it's made ordering my lunch ahead of time so easy and quick. The food is fresh and usually ready for pick up when I arrive, save for one instance. Other than that it's been amazing!
  • Fave Place to Eat Ever Dec 4, 2018

    By AMC1118
    Zoës is always fresh and a pleasant experience 😍 They don’t ever get my order wrong and on the rare occasions the rice may not be done or the meat is a bit dry, they remake it fresh no issues for me. I started eating there around 3 1/2 years ago, way before the app and get the same thing every time 😂 It literally always hits the spot and bc it’s fresh, non GMO etc I always feel ready to go and more energized after eating with them than other restaurants or food choices. I love the app Bc you’re not getting 1 point for every dollar you spend and any reward system is honestly good customer service in 2018 👏🏼 I highly recommend giving them a shot and their kabob plates! Chicken/Steak with the mustarda sauce — you cannot go wrong.
  • Aug 11, 2021

    By Keith Hirsch
    Easy to use and quick. Just how it should be ordering food online. Love the fresh food here.
  • Jun 7, 2021

    By Michelle Lopez
    Love Zoe's Kitchen!!! The app is user friendly super easy to navigate. All menu items are present. You can easily remove add items & pay for your purchases.
  • Option to save credit card info? Nov 12, 2017

    By Gaboy25
    The app was almost given 3 stars because the lack of this one feature really bugs me. Everything else runs fairly smooth: the menu, the selections, the locations, and the random rewards - side note: it would be a great idea to provide the option of receiving alerts for rewards whether they are expiring or if you receive a new one. It would also be cool to get alerts when your online order is ready for pickup... Anyway, please add the option to save your credit card info for easier/quicker ordering. I’m usually ordering on the go and the current setup won’t allow me to quickly select a previous order and then quickly pay. And please shoot me some extra rewards when you add these awesome features because your good reviews will skyrocket!! 😂
  • Jun 29, 2021

    By Jonathan James
    Phenomenal tasting, REAL food. Love zoes, just wish it was a bit cheaper and app had more customization options
  • Here’s to good health & taste Aug 30, 2019

    By Buttas50
    When I want a healthy and filling meal Zoe's is my go to. The food is always fresh, tasty, and hot. Some of my favorites are the steak and chicken kabobs. The steak is so juicy and flavorful! The baked falafel has also become a fav. Until Zoe's I'd never had a baked falafel so I was skeptical, but to my surprise I don't miss the extra calories from the grease at all. I'm not sure what I like better the food or the excellent staff. I've been here several times and the staff has always made you feel welcome with a greeting and a smile One employee who is especially wonderful is Troi. On a recent visit, my friend and I were the only ones sitting outside. Trioi came out and made sure we were good and that the other eating areas were clean and ready. We were there for a while and she came out again to make sure we were good. I was so impressed with her enthusiasm to give us quality service that I had to thank her. On tonight's visit the staff was no different. As usual they were friendly and accommodating. I had to let the manager Danny know how impressed I was with his staff. He said that during the interview process customer service is emphasized. He said that the "customer has a thousand food options, and good food is good food, but we have to set ourselves apart from the rest and make our service outstanding too" Welp! That made me love this place even more You can't go wrong with this formula!
  • Mar 23, 2021

    By Joshua McCullough
    For me there are two things lacking that keep it from being a five star app. One thing is the option to say no ice on a drink. The other thing, and possibly the more important thing, would be automatically pulling over the options that I chose previously when I click order again. The options being the type of sauce, and specific sides.
  • Was great, but now has issues. Feb 4, 2021

    By LGA4083
    I love Zoe’s and began using this app in 2019 and loved it. I entered my orders easily with no issues, paid thru app and my food was ready when I arrived, saving me 30 minutes of my lunch hour (my location is very busy). I used it 3-4 times per week. Biggest fan ever.! Early in 2020 I noticed there were issues with the app. First, all my login info was cleared and reentering it was filled with errors which prevented me from logging in. After a month of trying, I got in again, only to find that I spend time inputting my order, but it wont complete the order and take me to checkout. After hitting “add to order” 25 times in every way possible it finally worked, only to have the same issue when completing the order. I am not at the Zoe’s as often during Covid, but look forward to my 2-3 visits per week when my office reopens. I really hope the issues are fixed or I won’t be eating there as often. To developers, I use this app on an iphone 11. Please test the app and fix the issues introduced in 2020.
  • Always fresh and high-quality Jan 9, 2021

    By pljkate
    I continue to be thrilled that I get delicious foods in perfect portions at a fair price. I used to go to Rubio’s, Chipotle, and Flower Child a lot for healthy fast options but portions and food quality has dropped dramatically at Rubio’s and Chipotle, although still good quality, the service is TOO FAST. They churn people through the line teams many times I’ve encountered mistakes on pick up orders. Employees at both places come off like they are exhausted and unenthused and tough to talk to during a rush and you need a problem fixed. Flower Child is beautiful food but portions are tiny and way over-priced. Folks at Zoe’s are always friendly and available to help. Last, Zoe’s salad dressing is simplistic but just the right amounts of oil, lemon, and vinegar. I’ve tried replicating it but can’t get it right so I just buy a bottle. Try it. It’s so good on everything!
  • Apr 9, 2021

    By Lorenzo Allen
    Since I've downloaded the app, it's made ordering my lunch ahead of time so easy and quick. The food is fresh and usually ready for pick up when I arrive, save for one instance. Other than that it's been amazing!
  • Fave Place to Eat Ever Dec 4, 2018

    By AMC1118
    Zoës is always fresh and a pleasant experience 😍 They don’t ever get my order wrong and on the rare occasions the rice may not be done or the meat is a bit dry, they remake it fresh no issues for me. I started eating there around 3 1/2 years ago, way before the app and get the same thing every time 😂 It literally always hits the spot and bc it’s fresh, non GMO etc I always feel ready to go and more energized after eating with them than other restaurants or food choices. I love the app Bc you’re not getting 1 point for every dollar you spend and any reward system is honestly good customer service in 2018 👏🏼 I highly recommend giving them a shot and their kabob plates! Chicken/Steak with the mustarda sauce — you cannot go wrong.
  • Aug 11, 2021

    By Keith Hirsch
    Easy to use and quick. Just how it should be ordering food online. Love the fresh food here.
  • Jun 7, 2021

    By Michelle Lopez
    Love Zoe's Kitchen!!! The app is user friendly super easy to navigate. All menu items are present. You can easily remove add items & pay for your purchases.
  • Option to save credit card info? Nov 12, 2017

    By Gaboy25
    The app was almost given 3 stars because the lack of this one feature really bugs me. Everything else runs fairly smooth: the menu, the selections, the locations, and the random rewards - side note: it would be a great idea to provide the option of receiving alerts for rewards whether they are expiring or if you receive a new one. It would also be cool to get alerts when your online order is ready for pickup... Anyway, please add the option to save your credit card info for easier/quicker ordering. I’m usually ordering on the go and the current setup won’t allow me to quickly select a previous order and then quickly pay. And please shoot me some extra rewards when you add these awesome features because your good reviews will skyrocket!! 😂
  • Jun 29, 2021

    By Jonathan James
    Phenomenal tasting, REAL food. Love zoes, just wish it was a bit cheaper and app had more customization options
  • May 26, 2021

    By Mike Moll
    App is slow and often non-responsive. Food is good and I have been able to get orders submitted after much patience. App even failed to submit my feedback after an order, which caused me to come to the play store to submit this review.
  • Confusing and not intuitive Feb 15, 2018

    By Summer Girl1985
    I really wanted to like this app. I'm a regular restaurant app user and love the personalized experience and loyalty rewards they offer. However, I just can't get on board with the Zoe's app. First of all, I didn't like that you can't use it right away after downloading- it takes 24 hours to 'get you in the system', which is annoying. Then when I go to enter my receipt from the purchase without my rewards card it's difficult and tedious. Let me take s picture please! You also dont stay signed in, and have to repeatedly sign in- very annoying when you're trying to check out in the store. I also can't seem to see where my ZK rewards are- I get them emailed to me but there's no record in my actual app so I'm flipping from email to app. Again, very tedious and a bad user experience. If I could see my available rewards and expiration dates, I'm more likely to make a visit to use them. On top of all this, the app itself seems to be hit or miss. I'll have a good day where the app moves quickly and can find a location/menu, and others where it sits and thinks for ages before crashing on me. Please be consistent! It's annoying to never know if using the app is worth the hassle.
  • Yet another Zoës rewards program?! Jun 8, 2018

    By Zoes (not really)
    I’ve been a regular customer of Zoës since they’ve come to our area, dining alone or bringing in a number of friends who’d never even heard of it before. I’ve brought in a large group of people for lunch (20+ & arranged it all beforehand). A local not-for-profit group will be holding a fundraiser here from my recommendation of how we could raise funds here. I think this is at least the 3rd time the rewards program has changed in at least as many years (altho it seems like the 5th)! Please decide how you want to go forward with your program then keep it that way. And please make sure it’s user-friendly which this newest update I personally don’t think is. I want to support this business where I have so many other choices within a small walking distance. Please don’t make it confusing. 2 examples: keep my Zoës barcode immediately available like the previous rewards program. Let me photograph the receipt that didn’t get included. Thanks.
  • May 24, 2021

    By Cassie Garza
    Can't give feedback thru app. Kept saying error. Clunky app. Can't order half sweet/unsweet tea. Can you give option to take cup and make my own? With option of 2 sides should be able to pick both at once. For kabobs want to add extra kabob. Want prompt to answer if I want to order last meal.
  • Charged for food but told by restaurant card was declined Apr 26, 2021

    By tallskinnylefty
    Just a warning for anyone using this app to pay for orders. I placed on order on the app and submitted payment receiving an order number as confirmation. When I arrived at the restaurant at the appointed time I was told by the cashier that my order was not prepared because my card had been declined. It was not and I even received a push notification from the credit card company showing the charge. I didn’t have time to stay and argue my case (or wait for my food to be prepared) because my wife is in hospital battling cancer and for me to stay in her room I had to be back in the hospital in 20 minutes. I personally will never use this app again snd have deleted it from my phone. Charged for meal but told card had been declined...thanks ZK for making a crappy week crappier!!
  • Dec 8, 2019

    By Chris Gallagher
    I downloaded this app in order to find nutrition information for my meal. A large portion of the menu is simply missing from the nutrition section. You can find the calorie information for any dish by going through the online ordering process, however all additional information is not present. Also, if you didn't scan (or more likely the cashier didn't ask for) your rewards, you will need to wait an entire day before you can submit your receipt for rewards. Why can't I submit immediately?
  • Meh Mar 22, 2018

    By AshleyRhea921
    I think this is the first app I’ve ever reviewed because I hated it so much. The ordering process was fine, it was the checkout that was awful! I chose a pick up time, filled in the 70 blanks they requested, went to checkout and my pickup time was no longer available. Had to hit “back” 5 times to select a new time and then re enter all of my information. Why didn’t it save?! So annoying! (Side note: It was a pick up. Why do you need my address for a pick up?!) Moving along, fix the annoying time snafu. And it would be great if all the information that I have saved in my phone (name, phone number, credit card info) could be auto populated like it is in most other apps/websites.
  • Ok, but could be good with a few features Apr 19, 2018

    By Bunnirabbut
    The menu is fairly easy to navigate. However, the checkout process is mostly the problem. Would be much better if you could save your credit card info. It is so frustrating to have to do it over and over again especially on the setting that if you are doing a pick up for soonest available time, if you take too long to check out it says that your time for pick up is no longer available and you have to go back and pick another time and then renter the credit card info. Also, if you added an easier option to choose what soda you wanted, that would be nice.

No reviews available

No reviews available

  • Here’s to good health & taste Aug 30, 2019

    By Buttas50
    When I want a healthy and filling meal Zoe's is my go to. The food is always fresh, tasty, and hot. Some of my favorites are the steak and chicken kabobs. The steak is so juicy and flavorful! The baked falafel has also become a fav. Until Zoe's I'd never had a baked falafel so I was skeptical, but to my surprise I don't miss the extra calories from the grease at all. I'm not sure what I like better the food or the excellent staff. I've been here several times and the staff has always made you feel welcome with a greeting and a smile One employee who is especially wonderful is Troi. On a recent visit, my friend and I were the only ones sitting outside. Trioi came out and made sure we were good and that the other eating areas were clean and ready. We were there for a while and she came out again to make sure we were good. I was so impressed with her enthusiasm to give us quality service that I had to thank her. On tonight's visit the staff was no different. As usual they were friendly and accommodating. I had to let the manager Danny know how impressed I was with his staff. He said that during the interview process customer service is emphasized. He said that the "customer has a thousand food options, and good food is good food, but we have to set ourselves apart from the rest and make our service outstanding too" Welp! That made me love this place even more You can't go wrong with this formula!
  • Was great, but now has issues. Feb 4, 2021

    By LGA4083
    I love Zoe’s and began using this app in 2019 and loved it. I entered my orders easily with no issues, paid thru app and my food was ready when I arrived, saving me 30 minutes of my lunch hour (my location is very busy). I used it 3-4 times per week. Biggest fan ever.! Early in 2020 I noticed there were issues with the app. First, all my login info was cleared and reentering it was filled with errors which prevented me from logging in. After a month of trying, I got in again, only to find that I spend time inputting my order, but it wont complete the order and take me to checkout. After hitting “add to order” 25 times in every way possible it finally worked, only to have the same issue when completing the order. I am not at the Zoe’s as often during Covid, but look forward to my 2-3 visits per week when my office reopens. I really hope the issues are fixed or I won’t be eating there as often. To developers, I use this app on an iphone 11. Please test the app and fix the issues introduced in 2020.
  • Always fresh and high-quality Jan 9, 2021

    By pljkate
    I continue to be thrilled that I get delicious foods in perfect portions at a fair price. I used to go to Rubio’s, Chipotle, and Flower Child a lot for healthy fast options but portions and food quality has dropped dramatically at Rubio’s and Chipotle, although still good quality, the service is TOO FAST. They churn people through the line teams many times I’ve encountered mistakes on pick up orders. Employees at both places come off like they are exhausted and unenthused and tough to talk to during a rush and you need a problem fixed. Flower Child is beautiful food but portions are tiny and way over-priced. Folks at Zoe’s are always friendly and available to help. Last, Zoe’s salad dressing is simplistic but just the right amounts of oil, lemon, and vinegar. I’ve tried replicating it but can’t get it right so I just buy a bottle. Try it. It’s so good on everything!
  • Apr 9, 2021

    By Lorenzo Allen
    Since I've downloaded the app, it's made ordering my lunch ahead of time so easy and quick. The food is fresh and usually ready for pick up when I arrive, save for one instance. Other than that it's been amazing!
  • Fave Place to Eat Ever Dec 4, 2018

    By AMC1118
    Zoës is always fresh and a pleasant experience 😍 They don’t ever get my order wrong and on the rare occasions the rice may not be done or the meat is a bit dry, they remake it fresh no issues for me. I started eating there around 3 1/2 years ago, way before the app and get the same thing every time 😂 It literally always hits the spot and bc it’s fresh, non GMO etc I always feel ready to go and more energized after eating with them than other restaurants or food choices. I love the app Bc you’re not getting 1 point for every dollar you spend and any reward system is honestly good customer service in 2018 👏🏼 I highly recommend giving them a shot and their kabob plates! Chicken/Steak with the mustarda sauce — you cannot go wrong.
  • Aug 11, 2021

    By Keith Hirsch
    Easy to use and quick. Just how it should be ordering food online. Love the fresh food here.
  • Jun 7, 2021

    By Michelle Lopez
    Love Zoe's Kitchen!!! The app is user friendly super easy to navigate. All menu items are present. You can easily remove add items & pay for your purchases.
  • Zoe’s, please improve your app technology Jan 4, 2018

    By 0501 1322 19
    I love your food and concept, and spend on average $50 a week. However, ordering from the app provides me with an inconsistent experience. For starters, please allow customers to save their credit card information to simplify the checkout process. Having to enter my card information each time, while being on the go is a hassle. And my second issue...once I’ve entered the tedious payment info, i then try to complete the order and get an error. It’s sporadic. At times the order will go through and most often it won’t. Fortunately the young lady at my local store is amazing and will expedite my order but improvements must be made!
  • May 1, 2021

    By Tami Davis
    It works well. I just wish the drinks could be customized. They have the best hibiscus green tea and there's no way to order. I usually call in before I show up.
  • Love BUT Jan 30, 2018

    By megandianna
    I love this app. It makes it so easy to order when I’m on my way to work and know they will have my food done earlier then the time stated. The only thing that bugs me to the point that I won’t even order Zoe’s sometimes is the lack off saving my CC info. Like this is so annoying. I have to pull my card out and type in the info every time and I order ALL the time! I mean link to Apple Pay, pay pal, my saved cards in my phone something.... this is ridiculous. It takes so much time to order having to type my info in every time. Other then this I LOVE it!!
  • Mar 23, 2021

    By Joshua McCullough
    For me there are two things lacking that keep it from being a five star app. One thing is the option to say no ice on a drink. The other thing, and possibly the more important thing, would be automatically pulling over the options that I chose previously when I click order again. The options being the type of sauce, and specific sides.
  • Option to save credit card info? Nov 12, 2017

    By Gaboy25
    The app was almost given 3 stars because the lack of this one feature really bugs me. Everything else runs fairly smooth: the menu, the selections, the locations, and the random rewards - side note: it would be a great idea to provide the option of receiving alerts for rewards whether they are expiring or if you receive a new one. It would also be cool to get alerts when your online order is ready for pickup... Anyway, please add the option to save your credit card info for easier/quicker ordering. I’m usually ordering on the go and the current setup won’t allow me to quickly select a previous order and then quickly pay. And please shoot me some extra rewards when you add these awesome features because your good reviews will skyrocket!! 😂
  • Jun 29, 2021

    By Jonathan James
    Phenomenal tasting, REAL food. Love zoes, just wish it was a bit cheaper and app had more customization options
  • Jul 23, 2021

    By Christina Fields
    Please update rewards page to include expiration date of rewards. Sometimes the email reminders are wrong.
  • My only complaint Nov 19, 2018

    By Amber in Louisiana
    I love the app but it would be nice to have the ability to make comments before submitting the order. When I order a side Greek salad, I add chicken to it. The app gives me the ability to say “no red onion” on the salad but I don’t have the ability to say “no grilled onions” with the chicken. When I order this they always put the grilled onions in the foil with the chicken. Perhaps grilled onions are not supposed to come with “add chicken” which would be why the option isn’t there (making it a training issue instead). But if I had the ability to comment on the order, I could say “NO grilled onions” to eliminate any confusion as to whether I want them or not.
  • Jan 9, 2019

    By Basma A
    It's a great app. Makes ordering to go very easy. Only a few bugs/down sides I have noticed like: 1) When removing an ingredient from an item, you cannot add a note or swap for something else. If it is possible to do, it seems a bit challenging to find that option in the interface. 2) when entering in billing information on the app, the keyboard sometimes covers the input fields. It does not scroll down to the field you are on which makes it a little difficult. Otherwise, its a good app!
  • Oct 6, 2020

    By Abel
    Everything about Zoe's is great. The app is really helpful in making sure you get exactly what u want. The only problem I had was creating an account. I input all my information in and it wouldn't accept it bc it said I needed to correct the things "marked in red," but there was nothing marked in red. Anyway other than that the app and Zoe's is fantastic!
  • Jun 18, 2020

    By Erinn Drake
    This is a convenient way to order from Zoe's. You can easily find and choose your preferred location. Menu items are customizable, and payment methods can be stored within the app for extra convenience. At times the payment platform is a little glitchy. Also, even if the store is still open and accepting orders, after a certain time, the app will no longer work for placing an order. Overall a good app.
  • Okay, needs some improvements Jul 7, 2018

    By medstudent1234765
    Basically, download the app if you want to order Zoe’s from your phone without calling the store. A few recommendations for corporate - 1) Consider adding Apple Pay. The ability to save a credit card is okay, but it’s one extra step that could be avoided. 2) Add the “Would you like to add a drink?” option to the cart so that customers don’t have to go back to the menu and/or forget. 3) Make rewards relevant for the customer. A $3 off $15 isn’t a great reward if my purchase history shows that I rarely spend $15 at once.
  • Maybe better than nothing, but leaves much to be desired Apr 18, 2018

    By inearthsha
    First off, really like Zoës as a restaurant. I go usually 3-4 times per month. When I first discovered them and their app late in 2017, couldn't understand why the app had so many people upset, but now I do. I think part of it is that the restaurant experience is so good the app fails by comparison, and also other restaurant apps are just a better experience (I'm thinking Starbucks here). It can't remember my login from visit to visit if it's longer than a couple of days, which other modern apps can do, and there's no way to save ordering information for app orders. I can understand if they don't want to save credit card numbers, but then why keep logging me out of the app if there's no sensitive data there??? It's a problem because I go place my order quickly at the counter because they're awesome like that, and then I'm stuck holding up the line of people to try to get my rewards credit by opening and logging in to an app, feeling like an idiot, and ultimately just give up out of frustration. Either fix the app, or bring back old fashioned barcode or even punch cards, those are much faster than this app!
  • Let me save my info! Mar 1, 2018

    By Eeeeekay
    I love Zoe’s and I’m frequently on the go, so I make a lot of online orders. The most frustrating thing is having to enter my information over and over. What’s the point of having a login account if you can’t save your credit card information? The other annoying thing is not being able to get an order in 15 minutes. You are able to select a pickup time of 15 minutes from the order time but when you go to check out, it makes you select the next available time of 30 minutes. What’s the point of having a 15 min window if it is never available? I want to love this app but I wish they would fix these two things.
  • May 26, 2021

    By Mike Moll
    App is slow and often non-responsive. Food is good and I have been able to get orders submitted after much patience. App even failed to submit my feedback after an order, which caused me to come to the play store to submit this review.
  • Confusing and not intuitive Feb 15, 2018

    By Summer Girl1985
    I really wanted to like this app. I'm a regular restaurant app user and love the personalized experience and loyalty rewards they offer. However, I just can't get on board with the Zoe's app. First of all, I didn't like that you can't use it right away after downloading- it takes 24 hours to 'get you in the system', which is annoying. Then when I go to enter my receipt from the purchase without my rewards card it's difficult and tedious. Let me take s picture please! You also dont stay signed in, and have to repeatedly sign in- very annoying when you're trying to check out in the store. I also can't seem to see where my ZK rewards are- I get them emailed to me but there's no record in my actual app so I'm flipping from email to app. Again, very tedious and a bad user experience. If I could see my available rewards and expiration dates, I'm more likely to make a visit to use them. On top of all this, the app itself seems to be hit or miss. I'll have a good day where the app moves quickly and can find a location/menu, and others where it sits and thinks for ages before crashing on me. Please be consistent! It's annoying to never know if using the app is worth the hassle.
  • Yet another Zoës rewards program?! Jun 8, 2018

    By Zoes (not really)
    I’ve been a regular customer of Zoës since they’ve come to our area, dining alone or bringing in a number of friends who’d never even heard of it before. I’ve brought in a large group of people for lunch (20+ & arranged it all beforehand). A local not-for-profit group will be holding a fundraiser here from my recommendation of how we could raise funds here. I think this is at least the 3rd time the rewards program has changed in at least as many years (altho it seems like the 5th)! Please decide how you want to go forward with your program then keep it that way. And please make sure it’s user-friendly which this newest update I personally don’t think is. I want to support this business where I have so many other choices within a small walking distance. Please don’t make it confusing. 2 examples: keep my Zoës barcode immediately available like the previous rewards program. Let me photograph the receipt that didn’t get included. Thanks.
  • Dec 8, 2019

    By Chris Gallagher
    I downloaded this app in order to find nutrition information for my meal. A large portion of the menu is simply missing from the nutrition section. You can find the calorie information for any dish by going through the online ordering process, however all additional information is not present. Also, if you didn't scan (or more likely the cashier didn't ask for) your rewards, you will need to wait an entire day before you can submit your receipt for rewards. Why can't I submit immediately?
  • Meh Mar 22, 2018

    By AshleyRhea921
    I think this is the first app I’ve ever reviewed because I hated it so much. The ordering process was fine, it was the checkout that was awful! I chose a pick up time, filled in the 70 blanks they requested, went to checkout and my pickup time was no longer available. Had to hit “back” 5 times to select a new time and then re enter all of my information. Why didn’t it save?! So annoying! (Side note: It was a pick up. Why do you need my address for a pick up?!) Moving along, fix the annoying time snafu. And it would be great if all the information that I have saved in my phone (name, phone number, credit card info) could be auto populated like it is in most other apps/websites.
  • Ok, but could be good with a few features Apr 19, 2018

    By Bunnirabbut
    The menu is fairly easy to navigate. However, the checkout process is mostly the problem. Would be much better if you could save your credit card info. It is so frustrating to have to do it over and over again especially on the setting that if you are doing a pick up for soonest available time, if you take too long to check out it says that your time for pick up is no longer available and you have to go back and pick another time and then renter the credit card info. Also, if you added an easier option to choose what soda you wanted, that would be nice.
  • May 24, 2021

    By Cassie Garza
    Can't give feedback thru app. Kept saying error. Clunky app. Can't order half sweet/unsweet tea. Can you give option to take cup and make my own? With option of 2 sides should be able to pick both at once. For kabobs want to add extra kabob. Want prompt to answer if I want to order last meal.
  • Charged for food but told by restaurant card was declined Apr 26, 2021

    By tallskinnylefty
    Just a warning for anyone using this app to pay for orders. I placed on order on the app and submitted payment receiving an order number as confirmation. When I arrived at the restaurant at the appointed time I was told by the cashier that my order was not prepared because my card had been declined. It was not and I even received a push notification from the credit card company showing the charge. I didn’t have time to stay and argue my case (or wait for my food to be prepared) because my wife is in hospital battling cancer and for me to stay in her room I had to be back in the hospital in 20 minutes. I personally will never use this app again snd have deleted it from my phone. Charged for meal but told card had been declined...thanks ZK for making a crappy week crappier!!

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