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Zappos: Shoes, clothes, boots, coats, & more!

Zappos: Shoes, clothes, boots, coats, & more!

Zappos.com

FREE next-day delivery on the latest shoes, clothes, sandals & more

4.9 Ratings 726K+ Reviews 10M+ Downloads
Featured onBest Apps With Free Shipping to Save Money on Shopping
FREE next-day delivery on the latest shoes, clothes, sandals & more
see more about Zappos: Shoes, clothes, boots, coats, & more!

Ratings & Reviews

4.9
725.9K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Best friend in shoes Jan 2, 2018

    By Sir Ironpaw
    Zappos online ordering became my go-to shoe store whenever I needed shoes some 10 years ago when my health took a brutal turn and I was unable to store shop for footwear. Once I discovered how quickly my orders arrived and just how hassle-free returns were, the choice of whether to tough out the pain and store hop hoping I’d find something I liked the looks of AND that fit, or simply to order through Zappos became a no-brainer. And yet more surprises awaited when I realized the variety of items they carried besides shoes.. hats, shirts, jeans, jackets, etc. I’ve never actually calculated the time I have saved over these 10 years by ordering at Zappos compared to how long it would’ve taken to shop manually for all those items, but I have a sneaking suspicion that grey hairs enter the picture in there somewhere. Friends are few and far between as it is and to find one that delivers with accuracy and will also take back your mistakes with no questions asked... well, they are golden. Thanks for being a friend Zappos, especially when in need.
    more
  • Jun 28, 2020

    By Karla Villalobos
    Works well. Only issue is when you filter results, every time you make a selection, the view will scroll to the top of the filter view, instead of leaving you in the subcategory you had selected.
    more
  • Love Zappos Aug 7, 2019

    By AHB549
    I purchase a lot of shoes and clothing from Zappos and have never had a bad experience. Great selection from the major brands, fair prices, amazing delivery speed, and effortless returns FOR 365 DAYS!. The app is effortless to use and the website makes it a breeze to go back and see how and when you ordered or returned items, to update personal and financial information, and to check on rewards points earned. Reimbursement for returns is extremely quick, the best I have encountered from any of the several companies that I order from routinely. Customer service is readily available by phone, chat, and e-mail. On the rare occasions I have needed to contact them they have been knowledgeable, helpful, and friendly. Having spent my working years as a research scientist I know you are supposed to discuss the pros and cons of everything. However, when it comes to Zappos I am hard pressed to identify any significant cons. Keep on your current path and I will continue to be a repeat customer.
    more
  • May 30, 2020

    By Jamie Humes
    The app is glitchy. Often freezes and have to reopen it. Will lose your place when going through a long list of items. Sometimes when you login the stuff in your shopping cart is gone. Also would be nice to have a "don't want" option to help filter.
    more
  • Slick app. Incredibly helpful live chat service. Jan 4, 2019

    By richarddustin
    I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto the app to see what I could do about it, not knowing how to contact whoever lives there now. The app has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term! I was also able to shop in the app while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes. I don’t normally agree to review apps, but this experience warranted it!
    more
  • “Add to List” Banner Lag Oct 25, 2019

    By sbtokarz
    When I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait. It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both Zappos and the consumer.
    more
  • May 20, 2020

    By Danielle Renee Mailloux
    Horrible, the biggest problem was that the app. Crashed a total of 15 or more times as I was trying to check out... as if Zappos did not want my money... if i did not have a gift card i would have bought somewhere else a long time ago!!!
    more
  • May 9, 2020

    By Maura Toth
    Horrible app. It messes up your cart it doesn't sync your cart with your shopping cart on any other device and it automatically cancelled my order just when I touched an item that I had ordered and I was wondering how long it was going to take.
    more
  • May 13, 2020

    By Gayle Stone
    App is slow, stops responding and has to be restarted. Will uninstall and just use website in the future
    more
  • Jun 29, 2020

    By Peggy Conley
    Would not give me my coupon for $10 Second time this has occurred App was extremely slow in responding. Took an hour to place the order as is.
    more
  1. Not happy with the shoes you bought? No problem. Top-notch customer service and free returns make sure you’re satisfied with every purchase
  2. Fat feet? Flat feet? Big feet? No problem. Fantastic range of shoe options make it easy to find great shoes for all feet
  3. Get your shoes the very next day with 1-Business-Day Shipping. What’s even better? It’s free

Reviewed by Laura S on December 15, 2017

  • Best friend in shoes Jan 2, 2018

    By Sir Ironpaw
    Zappos online ordering became my go-to shoe store whenever I needed shoes some 10 years ago when my health took a brutal turn and I was unable to store shop for footwear. Once I discovered how quickly my orders arrived and just how hassle-free returns were, the choice of whether to tough out the pain and store hop hoping I’d find something I liked the looks of AND that fit, or simply to order through Zappos became a no-brainer. And yet more surprises awaited when I realized the variety of items they carried besides shoes.. hats, shirts, jeans, jackets, etc. I’ve never actually calculated the time I have saved over these 10 years by ordering at Zappos compared to how long it would’ve taken to shop manually for all those items, but I have a sneaking suspicion that grey hairs enter the picture in there somewhere. Friends are few and far between as it is and to find one that delivers with accuracy and will also take back your mistakes with no questions asked... well, they are golden. Thanks for being a friend Zappos, especially when in need.
    more
  • Love Zappos Aug 7, 2019

    By AHB549
    I purchase a lot of shoes and clothing from Zappos and have never had a bad experience. Great selection from the major brands, fair prices, amazing delivery speed, and effortless returns FOR 365 DAYS!. The app is effortless to use and the website makes it a breeze to go back and see how and when you ordered or returned items, to update personal and financial information, and to check on rewards points earned. Reimbursement for returns is extremely quick, the best I have encountered from any of the several companies that I order from routinely. Customer service is readily available by phone, chat, and e-mail. On the rare occasions I have needed to contact them they have been knowledgeable, helpful, and friendly. Having spent my working years as a research scientist I know you are supposed to discuss the pros and cons of everything. However, when it comes to Zappos I am hard pressed to identify any significant cons. Keep on your current path and I will continue to be a repeat customer.
    more
  • Slick app. Incredibly helpful live chat service. Jan 4, 2019

    By richarddustin
    I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto the app to see what I could do about it, not knowing how to contact whoever lives there now. The app has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term! I was also able to shop in the app while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes. I don’t normally agree to review apps, but this experience warranted it!
    more
  • LOVE is an understatement May 6, 2018

    By staay
    I freaking love Zappos. They speak my love language. I am a serial: order the same item in three different sizes, and then take 6 months to return the other two that didn't fit. And Zappos is always there to accept my returns! Granted, the majority of the time, no return or exchange is needed. But I love knowing that they have AMAZING customer service and an amazing return policy. (Actually, it has gotten me in trouble with other online stores. I'll think I have PLENTY of time to make a decision and/or make a return/exchange, only to find out they have a TEN day return policy!) Needless to say, I only made that mistake once! I will forever be faithful to Zappos. (And one time, I placed an order and then quickly realized I ordered the wrong size. No big deal. I called them and within minutes everything was sorted out. They cancelled the wrong size and placed a new order for the new size.) Zappos forever has my heart. Die hard fan.
    more
  • Jun 7, 2020

    By Molly Manning
    When scrolling (with filters) for shoes, the choices change positions randomly so it's hard to return to where I was in the list. Update: problem solved! Thank you.
    more
  • Jun 28, 2020

    By Karla Villalobos
    Works well. Only issue is when you filter results, every time you make a selection, the view will scroll to the top of the filter view, instead of leaving you in the subcategory you had selected.
    more
  • Jun 26, 2020

    By Charles Ippoliti
    I like the app. The filters are great. The one thing I don't like is the app is only in portrait mode. I'll give it 5 stars if it can be set to landscape as well.
    more
  • May 1, 2020

    By Ada Rose Homai Sievers
    The selection of the items are better than others sites are offering, so I like it when you are ready to check out and everything is fine and it seemed to be easy to get to the purchase of the items. Thank you so much for updating the website.
    more
  • Almost perfect Feb 23, 2019

    By how many nicknames must i try?
    I love the ease of shopping on the Zappos app. There are some limitations that are preventing me from giving it 5 stars. It would be great to have an option like “don’t show this again” when you don’t like an item based on reviews, description, etc. With so many product selections, I find myself getting confused and can’t remember if I looked at an item or not. I end up wasting a lot of time looking at the same shoes repeatedly. It would also be nice if the app would bookmark where you left off looking at search results. Again, with so many products, even setting multiple filters presents hundreds of search results that I don’t have time to go through in one sitting.
    more
  • Love Zappos but missing recommendations feature! Nov 5, 2017

    By anjonah
    Love Zappos for same reasons as most others - best product images and bonus when there are videos (they are good and showcase the product well, unlike some other videos that are distracting due to the models lumbering around and offscreen for 2-4 seconds at a time -why?) Anyway the one thing I’ve noticed missing is the Similar Products or You May Also Like Feature. That is my favorite thing about the site and app - and it helps me shop more so you should reinstate it! I like finding new things; that feature made me spend waaay too much time on the app and it was useful to find cool things I wouldn’t have before. Please bring it back!
    more
  • May 30, 2020

    By Jamie Humes
    The app is glitchy. Often freezes and have to reopen it. Will lose your place when going through a long list of items. Sometimes when you login the stuff in your shopping cart is gone. Also would be nice to have a "don't want" option to help filter.
    more
  • Awesome app and company but app needs some tweaking Jun 7, 2018

    By be_lovely
    I love this app and a lot of its features. For one the ability to love items and add to lists, but one of the biggest irritants is after you add an item to a list the notification at top of screen stays there for a lot longer than it should which inhibits the ability to get out of the screen and back to shopping. It has an easy to use format, lots of search criteria features as well as videos of what the shoe or item actually looks like on or what features the item has which a lot of companies should take note of! But I ALWAYS have issues with video playback! I never had this issue until about a year ago so I’m not sure what happened. I’m on WiFi, have a good signal and edited as much on my phone as I could but still have the problem. This happens in multiple locations with different devices so I know it’s not my phone. Please fix this bc a frozen screen and the inability to play videos and frequent skips on a 60 second clip is very frustrating over time! Thanks Zappos!
    more
  • Jun 21, 2020

    By Jonathan Brown
    Need to link with PayPal or some other type of digital payment method. Having to enter credit card number at checkout makes the process feel kind of clunky. Otherwise the app is good.
    more
  • Jun 15, 2020

    By Chandler Mount
    App is ok. Managing billing and shipping address for payments is a pain. I live in one place and have payment accounts at another. Deal with it.
    more
  • Jun 23, 2020

    By Felix Pacceli
    Such a shoddy app. Especially glitchy when selecting and applying filters.
    more
  • “Add to List” Banner Lag Oct 25, 2019

    By sbtokarz
    When I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait. It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both Zappos and the consumer.
    more
  • May 19, 2020

    By Greg Littleton
    Added things to my cart that I didn't order, but wouldn't remember what I had ordered. To be fair, I was first entering items from the web, then in this app. The two apps just didn't talk to each other very well
    more
  • May 20, 2020

    By Danielle Renee Mailloux
    Horrible, the biggest problem was that the app. Crashed a total of 15 or more times as I was trying to check out... as if Zappos did not want my money... if i did not have a gift card i would have bought somewhere else a long time ago!!!
    more
  • May 9, 2020

    By Maura Toth
    Horrible app. It messes up your cart it doesn't sync your cart with your shopping cart on any other device and it automatically cancelled my order just when I touched an item that I had ordered and I was wondering how long it was going to take.
    more
  • May 13, 2020

    By Gayle Stone
    App is slow, stops responding and has to be restarted. Will uninstall and just use website in the future
    more
  • Jun 29, 2020