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Zappos: Shoes, clothes, boots, coats, & more!

Zappos: Shoes, clothes, boots, coats, & more!

Zappos.com

Fast and FREE shipping and returns on the latest shoes, clothes, sandals & more

4.9 Ratings 840K+ Reviews 10M+ Downloads

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Ratings & Reviews

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  • img Community
    Staying stylish on a budget is not easy. Shipping rates can be so high as to amount to 40% of your purchase. Soon, this could leave you wearing your old clothes for years - but not with this app. Get free shipping on all the latest fashion and always be chic.
    img by Robert
    2 years ago
  • img Community
    The first impression is often the most important so you may as well pull all the stops when getting ready for your date. Of course, this doesn't mean that you should spend a fortune. In fact, with Zappos, you can get dressed on a dime with discounts as big as 60%.
    img by Antonio
    5 months ago
  • img Expert
    1. Not happy with the shoes you bought? No problem. Top-notch customer service and free returns make sure you’re satisfied with every purchase
    2. Fat feet? Flat feet? Big feet? No problem. Fantastic range of shoe options make it easy to find great shoes for all feet
    3. Get your shoes the very next day with 1-Business-Day Shipping. What’s even better? It’s free

    Reviewed by Laura S on December 15, 2017

  • Nov 24, 2021

    By a johnson
    I have purchased anything yet, but I visit the app often to see products and read reviews. There is a vast selection with many options. If you wear size 13 US your options are significantly reduced.
  • Slick app. Incredibly helpful live chat service. Jan 4, 2019

    By richarddustin
    I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto the app to see what I could do about it, not knowing how to contact whoever lives there now. The app has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term! I was also able to shop in the app while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes. I don’t normally agree to review apps, but this experience warranted it!
  • Oct 31, 2021

    By Robin Ratcliff
    Love this app! I ordered my shoes and they were here before I knew it. They were exactly what I ordered and I am ordering again. I love Hokas and you can't find anywhere that sells them. I do wish they would carry more wide widths but I love the app.
  • LOVE is an understatement May 6, 2018

    By staay
    I freaking love Zappos. They speak my love language. I am a serial: order the same item in three different sizes, and then take 6 months to return the other two that didn't fit. And Zappos is always there to accept my returns! Granted, the majority of the time, no return or exchange is needed. But I love knowing that they have AMAZING customer service and an amazing return policy. (Actually, it has gotten me in trouble with other online stores. I'll think I have PLENTY of time to make a decision and/or make a return/exchange, only to find out they have a TEN day return policy!) Needless to say, I only made that mistake once! I will forever be faithful to Zappos. (And one time, I placed an order and then quickly realized I ordered the wrong size. No big deal. I called them and within minutes everything was sorted out. They cancelled the wrong size and placed a new order for the new size.) Zappos forever has my heart. Die hard fan.
  • Aug 29, 2021

    By Rebecca Barto
    Easy to us and great deals always. The customer service is 1000% outstanding I have never EVER dealt with such an amazing customer service team as I have with zappos especially over the phone! They went above and beyond to help me. Just some random customer who's only ever made 1 prior purchase. They handled my exchange flawlessly, sent the exchanges out before I even returned the original shoes. Then when I had an issue with my exchange they fixed everything amazingly. I will use them always!
  • Awesome app and company but app needs some tweaking Jun 7, 2018

    By be_lovely
    I love this app and a lot of its features. For one the ability to love items and add to lists, but one of the biggest irritants is after you add an item to a list the notification at top of screen stays there for a lot longer than it should which inhibits the ability to get out of the screen and back to shopping. It has an easy to use format, lots of search criteria features as well as videos of what the shoe or item actually looks like on or what features the item has which a lot of companies should take note of! But I ALWAYS have issues with video playback! I never had this issue until about a year ago so I’m not sure what happened. I’m on WiFi, have a good signal and edited as much on my phone as I could but still have the problem. This happens in multiple locations with different devices so I know it’s not my phone. Please fix this bc a frozen screen and the inability to play videos and frequent skips on a 60 second clip is very frustrating over time! Thanks Zappos!
  • Sep 3, 2021

    By First Name Last Name
    I do not know about others, but I have always had a great experience. That being said, they sometimes do not have exactly what you are looking for, but they do have an amazing selection. It's like anywhere you go to shop, they have what they deem will sell best, not necessarily what we personally think they should all the time🤷🏽‍♂️just sayin 🤣.
  • Nov 24, 2021

    By a johnson
    I have purchased anything yet, but I visit the app often to see products and read reviews. There is a vast selection with many options. If you wear size 13 US your options are significantly reduced.
  • Slick app. Incredibly helpful live chat service. Jan 4, 2019

    By richarddustin
    I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto the app to see what I could do about it, not knowing how to contact whoever lives there now. The app has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term! I was also able to shop in the app while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes. I don’t normally agree to review apps, but this experience warranted it!
  • Oct 31, 2021

    By Robin Ratcliff
    Love this app! I ordered my shoes and they were here before I knew it. They were exactly what I ordered and I am ordering again. I love Hokas and you can't find anywhere that sells them. I do wish they would carry more wide widths but I love the app.
  • LOVE is an understatement May 6, 2018

    By staay
    I freaking love Zappos. They speak my love language. I am a serial: order the same item in three different sizes, and then take 6 months to return the other two that didn't fit. And Zappos is always there to accept my returns! Granted, the majority of the time, no return or exchange is needed. But I love knowing that they have AMAZING customer service and an amazing return policy. (Actually, it has gotten me in trouble with other online stores. I'll think I have PLENTY of time to make a decision and/or make a return/exchange, only to find out they have a TEN day return policy!) Needless to say, I only made that mistake once! I will forever be faithful to Zappos. (And one time, I placed an order and then quickly realized I ordered the wrong size. No big deal. I called them and within minutes everything was sorted out. They cancelled the wrong size and placed a new order for the new size.) Zappos forever has my heart. Die hard fan.
  • Aug 29, 2021

    By Rebecca Barto
    Easy to us and great deals always. The customer service is 1000% outstanding I have never EVER dealt with such an amazing customer service team as I have with zappos especially over the phone! They went above and beyond to help me. Just some random customer who's only ever made 1 prior purchase. They handled my exchange flawlessly, sent the exchanges out before I even returned the original shoes. Then when I had an issue with my exchange they fixed everything amazingly. I will use them always!
  • Awesome app and company but app needs some tweaking Jun 7, 2018

    By be_lovely
    I love this app and a lot of its features. For one the ability to love items and add to lists, but one of the biggest irritants is after you add an item to a list the notification at top of screen stays there for a lot longer than it should which inhibits the ability to get out of the screen and back to shopping. It has an easy to use format, lots of search criteria features as well as videos of what the shoe or item actually looks like on or what features the item has which a lot of companies should take note of! But I ALWAYS have issues with video playback! I never had this issue until about a year ago so I’m not sure what happened. I’m on WiFi, have a good signal and edited as much on my phone as I could but still have the problem. This happens in multiple locations with different devices so I know it’s not my phone. Please fix this bc a frozen screen and the inability to play videos and frequent skips on a 60 second clip is very frustrating over time! Thanks Zappos!
  • Sep 3, 2021

    By First Name Last Name
    I do not know about others, but I have always had a great experience. That being said, they sometimes do not have exactly what you are looking for, but they do have an amazing selection. It's like anywhere you go to shop, they have what they deem will sell best, not necessarily what we personally think they should all the time🤷🏽‍♂️just sayin 🤣.
  • Why I Love Zappos! Oct 28, 2019

    By Dukies Dad
    This review is not about a particular item or product, it is however about what makes Zappos the best in customer service. The first introduction to a company is usually, for most of us, is customer service...Zappos is all about customer service! I’ve always respected Zappos for giving a much broader authority in decision making to rectify customer issues. I, for one, never understood why certain companies would have a customer service team that needed to “check with a supervisor” for the simplest of requests or concerns of a customer. I’ve thought on many occasions why don’t I just pass on the csr and just ask for a supervisor off the bat! Zappos invests the time, training and support to their team to enable them to give the best customer service and that leads to happy customers! Zappos is all about the Happiness factor... and it’s consistent. Keep up the great work!
  • Nov 9, 2021

    By Vickianne King
    So much variety! Find anything you want. I had a little technical difficulty with the app. Otherwise good experience. I am a repeat customer.
  • Zappos Jan 19, 2019

    By Donna Land
    Honestly, Zappos is the best website/ app I’ve ever used for shoes. I buy what I want receive it in a day or two max plus it’s free shipping every time. I’ve been with the company since I was about a Sophomore in high school now I’m 22 years old so a very long time. They give me discounts/ sales. You can try everything at home and if you don’t like it simply return it. I Also love that Zappos makes it sooo Easy to make a return. You’re order already comes with a return label and you simply put it over the other label and that’s it. I love that Everything is LEGIT ! Not fake or imitation. The customer service is Amazing like seriously. They treat you like your important and they want to make you happy and satisfied. One more thing lol there’s just a lot of great things about this company. Another thing tho is you get rewards for every 1$ you spend ! Now that’s great ! :D
  • “Add to List” Banner Lag Oct 25, 2019

    By sbtokarz
    When I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait. It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both Zappos and the consumer.
  • Nov 6, 2021

    By Jennifer Phillips McLellan
    Subpar. I expected better. Search functions are laughable, no easy way to search for wide widths, for example. App doesn't synch with your online account either, so you won't see any favorites online that you've tagged in the app. Use to get an idea of what you want, but finish online.
  • Oct 20, 2021

    By Paris Jaye
    All new levels of pisstivity are achieved every time I'm half way down a 4,867 item search result and Zappos app decides I need to start back at the top. An extra F you: giving me no way of figuring out where I left off. Pisses me off just thinking about it. Who's with me?
  • Sep 24, 2021

    By Stanton Marcum
    Consistently logs me out after logging in with Amazon details, entering password everyone is a pain - especially with 2 factor auth. Search is overly aggressive with autocorrect, no way to revert to original search term.
  • App is fine but Service has dropped off severely May 15, 2021

    By jazmin4510
    I have been a loyal VIP customer for 20 years and would shop no where else for shoes. The processing and shipping was crazy fast usually being received the next day due to VIP perk of overnight shipping. Now I am reconsidering, it takes them 3+ days to process order and then they are not even honoring the overnight shipping but sending items via snail mail. They are still using the pandemic as an excuse but it has been a year and most online companies have found a way to return to normal and the ones that do not suffer the economic consequences as we have seen are going out of business, ie Ann Taylor, Brooks Brothers and I would hate to see Zappos on that list, it is sad since the selection is great but many times I can not wait a week or more for items. I will have to consider other vendors who will honor they promises.
  • Great app until now! Apr 25, 2019

    By Stevemellor
    I had used the Zappos app to make several shoe and some clothing purchases over the past few years. Until now it was a really good app but as recently as two days ago the app is no longer working. I had made several shoe selections and placed them in the shopping cart. I went in the following day and my shopping cart was empty. I tried to pick the same shoes but I now receive error messages. I contacted Zappos on line and they said that they could see that my shopping cart had items in it but I still couldn't see it. I then logged off and on but I still couldn't see anything in the cart or purchase anything. I even deleted and reinstalled the app but same problem. Maybe I'll try again in a couple of months but for now the app is not working!
  • Ridiculous rules Mar 9, 2019

    By Koleyann
    I had a prepaid card and placed two orders. One order was shipped with out problems, second order was flagged for verification. I called to verify and was told I can’t use pre paid cards which the card has to have funds to purchase anything!!!!!! I don’t and won’t use my bank debit card or credit cards because I’ve had countless thefts ordering on line and I have never had an issue with a prepaid card. Their reasoning is that they can’t verify it’s me using the money... NO? CANT VERIFY IT’S ME???? My name, billing and shipping information is the SAME as my order but can’t verify huh? Oh well your loss! I’ll order from another vendor and you? Well you will continue to lose paying customers for ridiculous reasons 🤷‍♀️
  • Not a very good experience. Aug 1, 2021

    By UGHHH🗣
    My friend recommended this app to me for all of my needs when it comes to shoes. She said that the shoes come quick and are cheap. So i tried it. When I placed my order, i had the option of how fast i wanted my order to ship. I chose one day shipping because i needed my shoes before the school year started. After about 4 days, my order had not still not shipped. I was so frustrated that my shoes were taking forever to ship especially considering i chose one day shipping. So i canceled it. Next time i know to place the order about 2 weeks before hand.
  • img Community
    Staying stylish on a budget is not easy. Shipping rates can be so high as to amount to 40% of your purchase. Soon, this could leave you wearing your old clothes for years - but not with this app. Get free shipping on all the latest fashion and always be chic.
    img by Robert
    2 years ago
  • img Community
    The first impression is often the most important so you may as well pull all the stops when getting ready for your date. Of course, this doesn't mean that you should spend a fortune. In fact, with Zappos, you can get dressed on a dime with discounts as big as 60%.
    img by Antonio
    5 months ago
  • img Expert
    1. Not happy with the shoes you bought? No problem. Top-notch customer service and free returns make sure you’re satisfied with every purchase
    2. Fat feet? Flat feet? Big feet? No problem. Fantastic range of shoe options make it easy to find great shoes for all feet
    3. Get your shoes the very next day with 1-Business-Day Shipping. What’s even better? It’s free

    Reviewed by Laura S on December 15, 2017

  • Slick app. Incredibly helpful live chat service. Jan 4, 2019

    By richarddustin
    I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto the app to see what I could do about it, not knowing how to contact whoever lives there now. The app has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term! I was also able to shop in the app while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes. I don’t normally agree to review apps, but this experience warranted it!
  • Oct 31, 2021

    By Robin Ratcliff
    Love this app! I ordered my shoes and they were here before I knew it. They were exactly what I ordered and I am ordering again. I love Hokas and you can't find anywhere that sells them. I do wish they would carry more wide widths but I love the app.
  • LOVE is an understatement May 6, 2018

    By staay
    I freaking love Zappos. They speak my love language. I am a serial: order the same item in three different sizes, and then take 6 months to return the other two that didn't fit. And Zappos is always there to accept my returns! Granted, the majority of the time, no return or exchange is needed. But I love knowing that they have AMAZING customer service and an amazing return policy. (Actually, it has gotten me in trouble with other online stores. I'll think I have PLENTY of time to make a decision and/or make a return/exchange, only to find out they have a TEN day return policy!) Needless to say, I only made that mistake once! I will forever be faithful to Zappos. (And one time, I placed an order and then quickly realized I ordered the wrong size. No big deal. I called them and within minutes everything was sorted out. They cancelled the wrong size and placed a new order for the new size.) Zappos forever has my heart. Die hard fan.
  • Aug 29, 2021

    By Rebecca Barto
    Easy to us and great deals always. The customer service is 1000% outstanding I have never EVER dealt with such an amazing customer service team as I have with zappos especially over the phone! They went above and beyond to help me. Just some random customer who's only ever made 1 prior purchase. They handled my exchange flawlessly, sent the exchanges out before I even returned the original shoes. Then when I had an issue with my exchange they fixed everything amazingly. I will use them always!
  • Sep 3, 2021

    By First Name Last Name
    I do not know about others, but I have always had a great experience. That being said, they sometimes do not have exactly what you are looking for, but they do have an amazing selection. It's like anywhere you go to shop, they have what they deem will sell best, not necessarily what we personally think they should all the time🤷🏽‍♂️just sayin 🤣.
  • Why I Love Zappos! Oct 28, 2019

    By Dukies Dad
    This review is not about a particular item or product, it is however about what makes Zappos the best in customer service. The first introduction to a company is usually, for most of us, is customer service...Zappos is all about customer service! I’ve always respected Zappos for giving a much broader authority in decision making to rectify customer issues. I, for one, never understood why certain companies would have a customer service team that needed to “check with a supervisor” for the simplest of requests or concerns of a customer. I’ve thought on many occasions why don’t I just pass on the csr and just ask for a supervisor off the bat! Zappos invests the time, training and support to their team to enable them to give the best customer service and that leads to happy customers! Zappos is all about the Happiness factor... and it’s consistent. Keep up the great work!
  • Nov 9, 2021

    By Vickianne King
    So much variety! Find anything you want. I had a little technical difficulty with the app. Otherwise good experience. I am a repeat customer.
  • Zappos Jan 19, 2019

    By Donna Land
    Honestly, Zappos is the best website/ app I’ve ever used for shoes. I buy what I want receive it in a day or two max plus it’s free shipping every time. I’ve been with the company since I was about a Sophomore in high school now I’m 22 years old so a very long time. They give me discounts/ sales. You can try everything at home and if you don’t like it simply return it. I Also love that Zappos makes it sooo Easy to make a return. You’re order already comes with a return label and you simply put it over the other label and that’s it. I love that Everything is LEGIT ! Not fake or imitation. The customer service is Amazing like seriously. They treat you like your important and they want to make you happy and satisfied. One more thing lol there’s just a lot of great things about this company. Another thing tho is you get rewards for every 1$ you spend ! Now that’s great ! :D
  • Zappos rocks! Dec 29, 2020

    By bullcat67
    This company has been my go to (first, for shoes but now everything else they offer)! Why? Because they ship in days or less and offer returns longer than anyone! Customer service can’t be beat! I accidentally had a package shipped to my moms address (since the last time I ordered, it was to go to her and then I didn’t check to see the default mailing address was changed to her) and my mom is out of town for three months! So, I called yesterday about the problem and the very nice representative told told me not to worry! She sent me the same item and it is scheduled to arrive today, at no extra cost! I am not sure if this treatment was given to me for being a “VIP” customer, but it makes me want to keep Zappos as my “go-to” for online ordering, that is for certain!!! If I had some extra money, I would buy stock in this company!
  • Oct 16, 2021

    By Joanne Muniz
    Love this app. But love Zappos period. Everytime i buy shoes, if they don't fit, I ship them back at no cost and they ship me the correct size, no cost and within 2 days. The app makes it all easy!!!
  • Love Zappos but missing recommendations feature! Nov 5, 2017

    By anjonah
    Love Zappos for same reasons as most others - best product images and bonus when there are videos (they are good and showcase the product well, unlike some other videos that are distracting due to the models lumbering around and offscreen for 2-4 seconds at a time -why?) Anyway the one thing I’ve noticed missing is the Similar Products or You May Also Like Feature. That is my favorite thing about the site and app - and it helps me shop more so you should reinstate it! I like finding new things; that feature made me spend waaay too much time on the app and it was useful to find cool things I wouldn’t have before. Please bring it back!
  • 4 stars are really good Dec 9, 2020

    By MagicMerlyn
    I only give 5 stars if everything is perfect so I’m not ready to give 5 stars until I receive my next order. I’ve ordered shoes for both myself and hubby today, so we’ll see. . My recent order for my husband was great 5 stars because finding sneakers that fit his very wide feet with high arch is difficult so he usually deals with it whether they fit well or not but these 990v5 6ee seems to be the ticket. So I’m planning for future since it seems when I try and buy a year later none can be found so I’ve ordered another pair for future use.
  • For the most part great Feb 6, 2020

    By BBOchos
    I think Zappos has a terrific selection and great customer service. The mobile website, however, can prove frustrating. I was searching for winter snow boots and had gone through the filter, making the selections I wanted. Twice while browsing it suddenly went to another unrelated page. I was unable to return to where I’d left off and had to begin all over again. I buy A LOT on line and have rarely, if ever had this happen. It was very aggravating! Who has time for that??
  • Check-out a bit frustrating. Dec 18, 2018

    By Dujcghbxg
    Love the selection and quick shipping times but check-out needs to streamlined at bit. Once items are in your cart, it not easy to make changes like quantity or size. I always find I have to delete the items from my cart, start search over again, make changes and re-add to cart. Also seems like they ask me for my password 5 times during the process ! A bit annoying .
  • Nov 24, 2021

    By a johnson
    I have purchased anything yet, but I visit the app often to see products and read reviews. There is a vast selection with many options. If you wear size 13 US your options are significantly reduced.
  • Awesome app and company but app needs some tweaking Jun 7, 2018

    By be_lovely
    I love this app and a lot of its features. For one the ability to love items and add to lists, but one of the biggest irritants is after you add an item to a list the notification at top of screen stays there for a lot longer than it should which inhibits the ability to get out of the screen and back to shopping. It has an easy to use format, lots of search criteria features as well as videos of what the shoe or item actually looks like on or what features the item has which a lot of companies should take note of! But I ALWAYS have issues with video playback! I never had this issue until about a year ago so I’m not sure what happened. I’m on WiFi, have a good signal and edited as much on my phone as I could but still have the problem. This happens in multiple locations with different devices so I know it’s not my phone. Please fix this bc a frozen screen and the inability to play videos and frequent skips on a 60 second clip is very frustrating over time! Thanks Zappos!
  • Nov 6, 2021

    By Rahul Bakshi
    Navigation doesn't work. Need to go to search box, type in stuff and start from there. Inconvenient for searching.
  • Aug 6, 2021

    By Steve Maguire
    Filtering was inadequate. Did not permit me to filter by size. I wanted to search for mens stretch sneakers with laces, it gave me woman's underwear. Finally, when I was ready to buy, I could not copy my credit card number from another page and paste. I had to memorize it. I hope the shoes are worth the hassle. It took longer than driving to a brick and mortar store.
  • Shipping speeds have changed Oct 6, 2019

    By CHT!!
    I’ve been a Zappos customer for many years and have always loved the 1 Business day shipping and easy returns. Starting a few months ago my shipments have been arriving 3 or 4 days later. I’ve asked about this and been told it depends on when they can get it out of the warehouse. Never had a problem before - I always received my order if not the next business day then the one after, now it’s at least a day or two after that! Not sure they should be advertising one business day shipping. Other than the shipping issue, I’m a big fan of Zappos.
  • App crashes and deleted cart items Jan 30, 2018

    By Va1234
    This has happened more than once. Didn’t write in the first time but this time I thought it might be helpful. App is easy to use but when scrolling through items and have added at least one item to my cart. Without warning, my screen temporarily goes black and the app is gone (shut down by itself). I’m left looking at my home screen. Upon relaunch, sadly, my cart is empty. The cart items were deleted and no way to get them back other than to start search all over again which is just too much effort. I am taking this a sign to keep my money in my pocket.
  • Sneakers Dec 16, 2020

    By Little Italy Cleveland
    In looking for sneakers to fit me I couldn’t find anything I had to use the assistance of an operator she was very helpful and very instrumental and get me what I needed to unfortunately there’s only one sneaker that this company carried and that’s why I only have three star everything else had to be put on let me know kind of order in other words when it comes in will notify you so I put about a half a dozen on it we’ll see what comes in when it comes in I think my beard will be longer by the time something happens in this company
  • Bring back similar item search!! Jan 29, 2018

    By jla2049
    I have always been a huge Zappos fan, and I use the app for not just shoes, but pretty much any clothing items you could possibly purchase. I’m a VIP and I’ve always thought the app has a great experience. However, the last two updates have REMOVED the best feature in the app, which was allowing the user to browse similar items to something on the page. This was SO, so, useful. Without it, I find myself having trouble finding what I’m looking for. Bye Zappos, I’ve found google shopping has a better experience at this point. 😢
  • “Add to List” Banner Lag Oct 25, 2019

    By sbtokarz
    When I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait. It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both Zappos and the consumer.
  • Nov 6, 2021

    By Jennifer Phillips McLellan
    Subpar. I expected better. Search functions are laughable, no easy way to search for wide widths, for example. App doesn't synch with your online account either, so you won't see any favorites online that you've tagged in the app. Use to get an idea of what you want, but finish online.
  • Oct 20, 2021

    By Paris Jaye
    All new levels of pisstivity are achieved every time I'm half way down a 4,867 item search result and Zappos app decides I need to start back at the top. An extra F you: giving me no way of figuring out where I left off. Pisses me off just thinking about it. Who's with me?
  • Sep 24, 2021

    By Stanton Marcum
    Consistently logs me out after logging in with Amazon details, entering password everyone is a pain - especially with 2 factor auth. Search is overly aggressive with autocorrect, no way to revert to original search term.
  • App is fine but Service has dropped off severely May 15, 2021

    By jazmin4510
    I have been a loyal VIP customer for 20 years and would shop no where else for shoes. The processing and shipping was crazy fast usually being received the next day due to VIP perk of overnight shipping. Now I am reconsidering, it takes them 3+ days to process order and then they are not even honoring the overnight shipping but sending items via snail mail. They are still using the pandemic as an excuse but it has been a year and most online companies have found a way to return to normal and the ones that do not suffer the economic consequences as we have seen are going out of business, ie Ann Taylor, Brooks Brothers and I would hate to see Zappos on that list, it is sad since the selection is great but many times I can not wait a week or more for items. I will have to consider other vendors who will honor they promises.
  • Not a very good experience. Aug 1, 2021

    By UGHHH🗣
    My friend recommended this app to me for all of my needs when it comes to shoes. She said that the shoes come quick and are cheap. So i tried it. When I placed my order, i had the option of how fast i wanted my order to ship. I chose one day shipping because i needed my shoes before the school year started. After about 4 days, my order had not still not shipped. I was so frustrated that my shoes were taking forever to ship especially considering i chose one day shipping. So i canceled it. Next time i know to place the order about 2 weeks before hand.
  • Great app until now! Apr 25, 2019

    By Stevemellor
    I had used the Zappos app to make several shoe and some clothing purchases over the past few years. Until now it was a really good app but as recently as two days ago the app is no longer working. I had made several shoe selections and placed them in the shopping cart. I went in the following day and my shopping cart was empty. I tried to pick the same shoes but I now receive error messages. I contacted Zappos on line and they said that they could see that my shopping cart had items in it but I still couldn't see it. I then logged off and on but I still couldn't see anything in the cart or purchase anything. I even deleted and reinstalled the app but same problem. Maybe I'll try again in a couple of months but for now the app is not working!
  • Ridiculous rules Mar 9, 2019

    By Koleyann
    I had a prepaid card and placed two orders. One order was shipped with out problems, second order was flagged for verification. I called to verify and was told I can’t use pre paid cards which the card has to have funds to purchase anything!!!!!! I don’t and won’t use my bank debit card or credit cards because I’ve had countless thefts ordering on line and I have never had an issue with a prepaid card. Their reasoning is that they can’t verify it’s me using the money... NO? CANT VERIFY IT’S ME???? My name, billing and shipping information is the SAME as my order but can’t verify huh? Oh well your loss! I’ll order from another vendor and you? Well you will continue to lose paying customers for ridiculous reasons 🤷‍♀️

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