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About ZAFUL - My Fashion Story
ZAFUL, not only a clothing app,but also your fashion story, gives you unlimited access to inspiration anytime, anywhere. It has become one of the most popular fashion brands in the world, with more and more young customers choosing ZAFUL as their go-to choice for sharing their thoughts on fashion.
What you can find on the ZAFUL App:
1. BIG BONUSES and EPIC DEALS:
a. Extra 15% off for new members.
b. Flash sales with prices as low as $0.99 every Thursday.
c. Big chances to win in our $1000 giveaways in 'Community'.
d. Special offers for students.
e.A great of selection of new arrivals for you every Monday.
f.Vip day on 18th-20th per month.
g. 30-day complete satisfaction guarantee with full refunds*.
2. Adorable high-quality swimwear, sweaters, sweatshirts, bikinis, one-pieces, tees, blouses, hoodies, jackets, two-piece outfits, rompers, jumpsuits, bodysuits, casual dresses, print dresses, skirts, jeans, men’s hoodies, sports attire, plus size clothing, beautiful accessories, sexy lingerie and more.
3. BE INSPIRED by our practical fashion methodology:
a. Direct the current trends with street snap and try-on hauls from our fashion icons.
b. Personalize and create your outfit under guidance.
c. Search for a personal stylist from 'Recommendations'.
d. Add your favorite items to "My Favorites" or "Wishlist".
e. More than 1000+ products updated daily. There must be at least one style that suits you.
We wish that you have a perfect fashion shopping experience.
What you can find on the ZAFUL App:
1. BIG BONUSES and EPIC DEALS:
a. Extra 15% off for new members.
b. Flash sales with prices as low as $0.99 every Thursday.
c. Big chances to win in our $1000 giveaways in 'Community'.
d. Special offers for students.
e.A great of selection of new arrivals for you every Monday.
f.Vip day on 18th-20th per month.
g. 30-day complete satisfaction guarantee with full refunds*.
2. Adorable high-quality swimwear, sweaters, sweatshirts, bikinis, one-pieces, tees, blouses, hoodies, jackets, two-piece outfits, rompers, jumpsuits, bodysuits, casual dresses, print dresses, skirts, jeans, men’s hoodies, sports attire, plus size clothing, beautiful accessories, sexy lingerie and more.
3. BE INSPIRED by our practical fashion methodology:
a. Direct the current trends with street snap and try-on hauls from our fashion icons.
b. Personalize and create your outfit under guidance.
c. Search for a personal stylist from 'Recommendations'.
d. Add your favorite items to "My Favorites" or "Wishlist".
e. More than 1000+ products updated daily. There must be at least one style that suits you.
We wish that you have a perfect fashion shopping experience.
Filter Reviews
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This store will surprise you!
I know you’re looking at this app and thinking “yeah this seems like one of those trashy companies that use stock photos of cute clothes to sell garbage-quality knockoffs” because I thought the exact same thing. In the world of too-cute-to-be-true, I’ve had way more burns than successes. But I ordered a few pieces from this site (against my better judgment, tbh) and I was pleasantly surprised with the clothes I received. They do look like the picture! I won’t say the quality will blow you away- some things are more sheer than expected and have that texture of something definitely not off the Nordstrom rack- but otherwise the clothes are exactly what I wanted. They fit in the right places and looked GOOD. I can’t vouch for every one of their items; I only bought a few. But when I opened my first order and saw what arrived I instinctively reached for my phone to open the app again because I’m hooked now. Just take good care of the clothes (some small issues include thin material and potentially weak straps) and they should be well worth the inexpensive price you paid. -
My stuff is not coming
I went on ZAFUL for the first time and I loved it at first. It was pretty easy and everything was going great. I had 2 things in my cart to buy and and I proceeded to check out. I put in my information and all that but when it got to the credit card information the most annoying thing kept happening. I put in the numbers and all that and when I pressed continue it kept saying that the card I was using wasn’t valid or it just wasn’t working for some reason. I tried about 4 different cards a bunch of times. A visa gift card, credit card, debit cards and nothing was working. So after about 30 mins I just gave up. I accepted that I wasn’t going to get the things I wanted. Later that night I went to check my emails. I had gotten like 10 different emails saying “thanks for your purchase” from zaful. I was so confused. I went back to check and all of my order just said failed right next to them. It’s been about 3 weeks now and I haven’t received anything from zaful so I’m still not sure if I did something wrong or zaful just charged me for something I didn’t even get or what’s going on. -
ZAFUL is 50/50
I have ordered three things from this website via the app. The first one came at a fair number of days after I ordered and paid. It was pretty nice for the price (obviously not luxury brand but still surprisingly decent quality). However, the second and third items were a different story. I ordered two items at the same time. I received one package at the expected date of delivery and the second one arrived a WHOPPING 3 months late. I emailed and messaged them multiple times because I felt that my money was trying to be taken. I understand that there is a processing time between and order being placed and an order being received/prepared. However, there is no viable excuse for such a long wait. And if that is the only excuse they have, it is something that needs to be fixed or improved. When it did finally arrive, the product (pants) was about the quality I was expecting and I was not disappointed with my purchase; I was only upset by the ridiculous amount of time I had to wait.
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Amazing
Hugh quality! I love everything from how to use the app and how amazing the Products are
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This store will surprise you!
I know you’re looking at this app and thinking “yeah this seems like one of those trashy companies that use stock photos of cute clothes to sell garbage-quality knockoffs” because I thought the exact same thing. In the world of too-cute-to-be-true, I’ve had way more burns than successes. But I ordered a few pieces from this site (against my better judgment, tbh) and I was pleasantly surprised with the clothes I received. They do look like the picture! I won’t say the quality will blow you away- some things are more sheer than expected and have that texture of something definitely not off the Nordstrom rack- but otherwise the clothes are exactly what I wanted. They fit in the right places and looked GOOD. I can’t vouch for every one of their items; I only bought a few. But when I opened my first order and saw what arrived I instinctively reached for my phone to open the app again because I’m hooked now. Just take good care of the clothes (some small issues include thin material and potentially weak straps) and they should be well worth the inexpensive price you paid.
No reviews available
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My stuff is not coming
I went on ZAFUL for the first time and I loved it at first. It was pretty easy and everything was going great. I had 2 things in my cart to buy and and I proceeded to check out. I put in my information and all that but when it got to the credit card information the most annoying thing kept happening. I put in the numbers and all that and when I pressed continue it kept saying that the card I was using wasn’t valid or it just wasn’t working for some reason. I tried about 4 different cards a bunch of times. A visa gift card, credit card, debit cards and nothing was working. So after about 30 mins I just gave up. I accepted that I wasn’t going to get the things I wanted. Later that night I went to check my emails. I had gotten like 10 different emails saying “thanks for your purchase” from zaful. I was so confused. I went back to check and all of my order just said failed right next to them. It’s been about 3 weeks now and I haven’t received anything from zaful so I’m still not sure if I did something wrong or zaful just charged me for something I didn’t even get or what’s going on. -
ZAFUL is 50/50
I have ordered three things from this website via the app. The first one came at a fair number of days after I ordered and paid. It was pretty nice for the price (obviously not luxury brand but still surprisingly decent quality). However, the second and third items were a different story. I ordered two items at the same time. I received one package at the expected date of delivery and the second one arrived a WHOPPING 3 months late. I emailed and messaged them multiple times because I felt that my money was trying to be taken. I understand that there is a processing time between and order being placed and an order being received/prepared. However, there is no viable excuse for such a long wait. And if that is the only excuse they have, it is something that needs to be fixed or improved. When it did finally arrive, the product (pants) was about the quality I was expecting and I was not disappointed with my purchase; I was only upset by the ridiculous amount of time I had to wait.
Filter Reviews
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Stole my money/ sold me an item that they didn’t have
So a few months ago, I ordered a sweater from their flash sale. A couple months passed, and I still hadn’t received it, so I sent them a message via their customer service chat inquiring where my item was. They told me that they didn’t have it anymore (never told me this beforehand) and that they didn’t even have it when I ordered it. First off, why would you even sell me an item you didn’t have anymore?? Anyway, they said I had two options: I could get a refund in store credit and use it as a discount on my future orders, or exchange for another item. I tried to use my refund on another item, but it only took off $2 from my $27 order. I sent them a message saying that I was upset that I couldn’t just get a whole item because they made a mistake and didn’t deliver my first order so I should NOT have to spend 10x the amount I originally spent (because my first order was $25 or so) and if they only let me use $2 of my refund on each order, I’m gonna end up having to spend WAY more than what I originally paid. I’ve continued to message them and have still not gotten a full refund of any sort. So basically, zaful “sold” me a product they no longer had, took my money, and never gave me a refund, aka they stole my money. I’m extremely upset. This is absolutely ridiculous and unacceptable. -
This app is terrible
I ordered one coat on March 1st, 2019, with standard shipping. 8 days passed and i was starting to get concerned as the standard shipping says 3-9 days so i triple checked my email for a shipping confirmation and nothing was there. Meanwhile i was constantly getting emails with coupons (extremely annoying). So i decided to contact customer service. I pasted in my order number and immediately was told my item was out of stock. I ordered the jacket in white small, and it did not say out of stock before i added it to my cart, while i was putting in my payment info, or after i placed and confirmed my order. The agent on the other end was extremely unclear with why it was out of stock and what my options were, saying it would never go back on sale and then saying I could get it in 3 weeks and then saying I could only refund it. Customer service responds quick but is seriously unclear. I sent a screenshot of my order confirmation because the agent was claiming I did not pay for my order when I did, and as soon as I sent that screenshot they claimed i was using “abusive language” and ended the chat. I am extremely unhappy with my experience and will not be ordering from this site again. I would strongly suggest that you do not order from Zaful, terrible experience. -
Terrible Customer Service
I have been given a different answer regarding my issue every time I call customer service. I always give it more than 24 hours for the email to reach me regarding my issue and I’m back to square one with an automated message asking me to explain my issue. I’m tired of explaining that I want a refund for items that were not delivered to me. The USPS delivered my package to the wrong address and although I do not blame ZAFUL for this mistake, they are not doing anything to try and figure out where my package went. I have contacted USPS and I was told the package was confirmed as delivered, but it was clearly not delivered to my home. Each time I call customer service I either get “we will follow up with USPS and start a claim so wait 5-7 days” waited and nothing. “We will process a refund for you please wait 24 hours for an email” waited and nothing. Or the last one, “we can not give you a refund you have to call USPS but I will follow this up with support”.....DIDNT I JUST CALL SUPPORT? I’m so confused. Why can’t my issue be solved over one simple phone call? I really like ZAFUL’s prices and clothing and I want to experience it for myself, but I’m not going to want to order again if I receive this kind of treatment. I just want some sort of solution. -
Needs improved UX/UI
I am not writing this review based on the products or pricing in this app, I am writing this review based on my feedback from user experience and the layout and design. Credibility: I work for a software company whose app has been the top ten paid apps for months now, along with that I am an adamant online shopper and use many different apps on the daily. This app needs a lot of work. It is not intuitive at all and you can easily get lost. You click into one spot and can’t get back, there’s SO much stuff everywhere trying to find something is a task in itself. The search only works in certain instances. I checked in fine the first three days I had it and now I can’t find the check in spot. So instead I go to read about zpoints, click the check in and it wants me to sign in again? I am already signed into the app, why should a user have to sign in again? And no option to sign in w/ facebook on that page like I have been doing. I can go on and on. Nothing makes sense in this app. Maybe just reconsider the functionality and design because it makes me so scatter brained every time I open it. Very counter intuitive. Might have good products, but I don’t even want to go on to search because it’s a mess. -
WHERE IS MY REFUND
Okay I have several issues so my first issue is I have refunded an item and I know Dham well it should be no problem because I placed the order that day they send me the email that night that they have refunded the order and TO MY SURPRISE I check my bank and IT IS NOT THERE I have not received my money for a refund so I go back to contact then and it is extremely difficult. I am very upset and disappointed I had very high hopes for this app but it is garbage and it highly disappoints me. I will be telling anyone who mentions this app that it is not reliable or responsive. My second issue is the shipping time. I had purchased a swimsuit for a trip I’m going on two weeks prior to going on the trip and I pay standard shipping. Standard shipping is usually 5-7 days. Hun it’s been almost two weeks and my swimsuit possible might not get here in time. It was my mistake for expecting it in standard time!?!? If you pay for standard shipping you should get it in standard time so shipping price is not at all fair or reasonable for the time in which it comes. You are not special if other companies do it you should do it to it’s just business. Another thing is I’ve called the support line and I was hung up on. Which is extremely rude. -
Terrible service
This company doesn’t even deserve 1 star. I’ve been an online clothing costumer for years and in all those years I’ve never had such a shady an untrustworthy experience. So I purchased two bathing suits and a week had passed and yet had not received a tracking number. So, I contact ZAFUL to make sure everything is all right with my order all to find out they had charged me for items that weren’t even available. I immediately let them know how wrong is this and they never assumed responsibility for this but worse, justify that it could be my fault for the time I add something to the cart and the time I purchase it , the item might not be available. I told them that’s a foul excuse , if something is unavailable, the company should inform you and not steel your money. Then ZAFUL told me if I wanted to replace the purchased item for another, to just pick another one and if there’s a money difference that they’ll send me a bill. NOOOO they should just owned up to their action, apologize, not give excuses and give an immediate full refund. Anyhow, I’m never purchasing from ZAFUL again . If I’d known about this, I would never even had trusted them in the first place. Always leave a review , positive or negative. -
ZAFUL is a total mess
I ordered a package two weeks ago and the dispatch time continued to change from the date it originally was. If it says your dispatch day is the 19th, it’ll switch to the 27th that day and so forth. When you call customer service about it, their answer is that it tells you the estimated time in which it will be dispatched which will then give you a tracking number. It’s so inaccurate because they say the estimated time when ordering is 3-9 days for dispatch when really it can take up to 18+ just to be processed. I was told multiple things on what’s happening with my product. “It got lost”...”It’s out of stock”...”you didn’t pay for it” & I’ve heard each of these answers on the same day with three different helpers. I’m really starting to think they’re just scamming people with fake reviews. None of my friends have received any of their orders and calling to cancel it will put you in an endless argument of them trying to force you into keeping it. They’re either desperate for customers or all together scamming people for their money. Either way I’m NOT happy and would 100% recommend ordering off of the SHEIN app where they deliver in a timely manner and have great customer service. -
this app is NOT it
let’s get some of the positives of this out of the way: good prices (certainly not dollskill prices for fast fashion), & they have lots of cute clothes (pretty much the only good things i can say). now to the negatives. all i have to say is oh my god where do i BEGIN with this app. checking in to get z points takes forever and i’m absolutely positive it’s intentional because i’ve restarted my phone multiple times and it’s never any faster. i’m 99% sure they’re doing this so that you lose your check-in streak and overall just get less points. the updates on packages are super slow and sometimes it just straight up tells me that there’s no tracking info on my package bc there’s something wrong with the app. just today it started showing me the tracking info again and there were updates from days and days ago that i was NEVER aware of because this god awful app is so slow. and now for the grand finale: SHIPPING. I HAVE NEVER HAD WORSE PROBLEMS WITH SHIPPING ON ANY OTHER WEBSITE OR APP. shipping for 3 items cost me $20. personally, i think that is OUTRAGEOUS. i honestly would be STUPID not to delete this app as soon as my package arrives. -
Worst company
(Keep in mind this company pays people to write good reviews. Every good review on this is a paid person. Read the bad reviews and DO NOT BUY FROM THIS COMPANY) This company has the worst customer service I have ever experienced. I have never in my life written a bad review for a company but I had to with this one because it was so bad. I ordered something more than 2 weeks ago. 10 days ago I was notified that a shipping label had been created. It’s been 10 days and the shipping company still has not received the package. I have contacted zaful customer service 5 times now trying to figure out why fed ex has not received a package that a label was created for 10 days ago and they keep giving me the runaround, will not answer my questions and repeat the same incompetent response each time. They keep saying the package has been shipped and telling me to be patient but I contact fed ex (the shipping company they use) and they assured me that they have not received the package yet. Zaful is by far the worst company I have ever ordered from and urge everyone to not waste their money because it will be stolen, they will not ship your package and they will not help you or answer any questions you have. -
Developers— read the reviews!
My heart hurts to see all of the people this app has scammed. And what makes it worse, is the fact that the developers do not care enough to write specific responses to ACTUALLY help their angry customers! Someone who takes the time to write a response saying how they fought with customer service does NOT need to see a response from the developers about how they need to contact customer service! I deleted this app immediately because I saw just how unsympathetic and rude this business is towards their customers. If you truly want to have a successful business, you have to CARE about your customer’s satisfaction. Purely because of how inconsiderate this business is to their customers, I will never, ever, buy from this app, or allow ANYONE I know to buy from this. Also, developers, don’t even respond to me. You’re only going to make a bigger fool out of yourself by saying “We are sorry you are not satisfied with your order. Here’s a link to help...”. Because no amount of sorry could heal the damage you have done to your reputation. OKAY UPDATE. THE GOOD RESPONSES ARE ALL DUPLICATED. LITERALLY GO LOOK AT THE GOOD REVIEWS AND YOU’LL SEE THAT THEYRE ALL THE SAME. I HATE THIS WEBSITE SO MUCH. AWFUL.
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this app is NOT it
let’s get some of the positives of this out of the way: good prices (certainly not dollskill prices for fast fashion), & they have lots of cute clothes (pretty much the only good things i can say). now to the negatives. all i have to say is oh my god where do i BEGIN with this app. checking in to get z points takes forever and i’m absolutely positive it’s intentional because i’ve restarted my phone multiple times and it’s never any faster. i’m 99% sure they’re doing this so that you lose your check-in streak and overall just get less points. the updates on packages are super slow and sometimes it just straight up tells me that there’s no tracking info on my package bc there’s something wrong with the app. just today it started showing me the tracking info again and there were updates from days and days ago that i was NEVER aware of because this god awful app is so slow. and now for the grand finale: SHIPPING. I HAVE NEVER HAD WORSE PROBLEMS WITH SHIPPING ON ANY OTHER WEBSITE OR APP. shipping for 3 items cost me $20. personally, i think that is OUTRAGEOUS. i honestly would be STUPID not to delete this app as soon as my package arrives.
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Stole my money/ sold me an item that they didn’t have
So a few months ago, I ordered a sweater from their flash sale. A couple months passed, and I still hadn’t received it, so I sent them a message via their customer service chat inquiring where my item was. They told me that they didn’t have it anymore (never told me this beforehand) and that they didn’t even have it when I ordered it. First off, why would you even sell me an item you didn’t have anymore?? Anyway, they said I had two options: I could get a refund in store credit and use it as a discount on my future orders, or exchange for another item. I tried to use my refund on another item, but it only took off $2 from my $27 order. I sent them a message saying that I was upset that I couldn’t just get a whole item because they made a mistake and didn’t deliver my first order so I should NOT have to spend 10x the amount I originally spent (because my first order was $25 or so) and if they only let me use $2 of my refund on each order, I’m gonna end up having to spend WAY more than what I originally paid. I’ve continued to message them and have still not gotten a full refund of any sort. So basically, zaful “sold” me a product they no longer had, took my money, and never gave me a refund, aka they stole my money. I’m extremely upset. This is absolutely ridiculous and unacceptable. -
This app is terrible
I ordered one coat on March 1st, 2019, with standard shipping. 8 days passed and i was starting to get concerned as the standard shipping says 3-9 days so i triple checked my email for a shipping confirmation and nothing was there. Meanwhile i was constantly getting emails with coupons (extremely annoying). So i decided to contact customer service. I pasted in my order number and immediately was told my item was out of stock. I ordered the jacket in white small, and it did not say out of stock before i added it to my cart, while i was putting in my payment info, or after i placed and confirmed my order. The agent on the other end was extremely unclear with why it was out of stock and what my options were, saying it would never go back on sale and then saying I could get it in 3 weeks and then saying I could only refund it. Customer service responds quick but is seriously unclear. I sent a screenshot of my order confirmation because the agent was claiming I did not pay for my order when I did, and as soon as I sent that screenshot they claimed i was using “abusive language” and ended the chat. I am extremely unhappy with my experience and will not be ordering from this site again. I would strongly suggest that you do not order from Zaful, terrible experience. -
Terrible Customer Service
I have been given a different answer regarding my issue every time I call customer service. I always give it more than 24 hours for the email to reach me regarding my issue and I’m back to square one with an automated message asking me to explain my issue. I’m tired of explaining that I want a refund for items that were not delivered to me. The USPS delivered my package to the wrong address and although I do not blame ZAFUL for this mistake, they are not doing anything to try and figure out where my package went. I have contacted USPS and I was told the package was confirmed as delivered, but it was clearly not delivered to my home. Each time I call customer service I either get “we will follow up with USPS and start a claim so wait 5-7 days” waited and nothing. “We will process a refund for you please wait 24 hours for an email” waited and nothing. Or the last one, “we can not give you a refund you have to call USPS but I will follow this up with support”.....DIDNT I JUST CALL SUPPORT? I’m so confused. Why can’t my issue be solved over one simple phone call? I really like ZAFUL’s prices and clothing and I want to experience it for myself, but I’m not going to want to order again if I receive this kind of treatment. I just want some sort of solution. -
Needs improved UX/UI
I am not writing this review based on the products or pricing in this app, I am writing this review based on my feedback from user experience and the layout and design. Credibility: I work for a software company whose app has been the top ten paid apps for months now, along with that I am an adamant online shopper and use many different apps on the daily. This app needs a lot of work. It is not intuitive at all and you can easily get lost. You click into one spot and can’t get back, there’s SO much stuff everywhere trying to find something is a task in itself. The search only works in certain instances. I checked in fine the first three days I had it and now I can’t find the check in spot. So instead I go to read about zpoints, click the check in and it wants me to sign in again? I am already signed into the app, why should a user have to sign in again? And no option to sign in w/ facebook on that page like I have been doing. I can go on and on. Nothing makes sense in this app. Maybe just reconsider the functionality and design because it makes me so scatter brained every time I open it. Very counter intuitive. Might have good products, but I don’t even want to go on to search because it’s a mess. -
WHERE IS MY REFUND
Okay I have several issues so my first issue is I have refunded an item and I know Dham well it should be no problem because I placed the order that day they send me the email that night that they have refunded the order and TO MY SURPRISE I check my bank and IT IS NOT THERE I have not received my money for a refund so I go back to contact then and it is extremely difficult. I am very upset and disappointed I had very high hopes for this app but it is garbage and it highly disappoints me. I will be telling anyone who mentions this app that it is not reliable or responsive. My second issue is the shipping time. I had purchased a swimsuit for a trip I’m going on two weeks prior to going on the trip and I pay standard shipping. Standard shipping is usually 5-7 days. Hun it’s been almost two weeks and my swimsuit possible might not get here in time. It was my mistake for expecting it in standard time!?!? If you pay for standard shipping you should get it in standard time so shipping price is not at all fair or reasonable for the time in which it comes. You are not special if other companies do it you should do it to it’s just business. Another thing is I’ve called the support line and I was hung up on. Which is extremely rude. -
Terrible service
This company doesn’t even deserve 1 star. I’ve been an online clothing costumer for years and in all those years I’ve never had such a shady an untrustworthy experience. So I purchased two bathing suits and a week had passed and yet had not received a tracking number. So, I contact ZAFUL to make sure everything is all right with my order all to find out they had charged me for items that weren’t even available. I immediately let them know how wrong is this and they never assumed responsibility for this but worse, justify that it could be my fault for the time I add something to the cart and the time I purchase it , the item might not be available. I told them that’s a foul excuse , if something is unavailable, the company should inform you and not steel your money. Then ZAFUL told me if I wanted to replace the purchased item for another, to just pick another one and if there’s a money difference that they’ll send me a bill. NOOOO they should just owned up to their action, apologize, not give excuses and give an immediate full refund. Anyhow, I’m never purchasing from ZAFUL again . If I’d known about this, I would never even had trusted them in the first place. Always leave a review , positive or negative. -
ZAFUL is a total mess
I ordered a package two weeks ago and the dispatch time continued to change from the date it originally was. If it says your dispatch day is the 19th, it’ll switch to the 27th that day and so forth. When you call customer service about it, their answer is that it tells you the estimated time in which it will be dispatched which will then give you a tracking number. It’s so inaccurate because they say the estimated time when ordering is 3-9 days for dispatch when really it can take up to 18+ just to be processed. I was told multiple things on what’s happening with my product. “It got lost”...”It’s out of stock”...”you didn’t pay for it” & I’ve heard each of these answers on the same day with three different helpers. I’m really starting to think they’re just scamming people with fake reviews. None of my friends have received any of their orders and calling to cancel it will put you in an endless argument of them trying to force you into keeping it. They’re either desperate for customers or all together scamming people for their money. Either way I’m NOT happy and would 100% recommend ordering off of the SHEIN app where they deliver in a timely manner and have great customer service. -
Worst company
(Keep in mind this company pays people to write good reviews. Every good review on this is a paid person. Read the bad reviews and DO NOT BUY FROM THIS COMPANY) This company has the worst customer service I have ever experienced. I have never in my life written a bad review for a company but I had to with this one because it was so bad. I ordered something more than 2 weeks ago. 10 days ago I was notified that a shipping label had been created. It’s been 10 days and the shipping company still has not received the package. I have contacted zaful customer service 5 times now trying to figure out why fed ex has not received a package that a label was created for 10 days ago and they keep giving me the runaround, will not answer my questions and repeat the same incompetent response each time. They keep saying the package has been shipped and telling me to be patient but I contact fed ex (the shipping company they use) and they assured me that they have not received the package yet. Zaful is by far the worst company I have ever ordered from and urge everyone to not waste their money because it will be stolen, they will not ship your package and they will not help you or answer any questions you have. -
Developers— read the reviews!
My heart hurts to see all of the people this app has scammed. And what makes it worse, is the fact that the developers do not care enough to write specific responses to ACTUALLY help their angry customers! Someone who takes the time to write a response saying how they fought with customer service does NOT need to see a response from the developers about how they need to contact customer service! I deleted this app immediately because I saw just how unsympathetic and rude this business is towards their customers. If you truly want to have a successful business, you have to CARE about your customer’s satisfaction. Purely because of how inconsiderate this business is to their customers, I will never, ever, buy from this app, or allow ANYONE I know to buy from this. Also, developers, don’t even respond to me. You’re only going to make a bigger fool out of yourself by saying “We are sorry you are not satisfied with your order. Here’s a link to help...”. Because no amount of sorry could heal the damage you have done to your reputation. OKAY UPDATE. THE GOOD RESPONSES ARE ALL DUPLICATED. LITERALLY GO LOOK AT THE GOOD REVIEWS AND YOU’LL SEE THAT THEYRE ALL THE SAME. I HATE THIS WEBSITE SO MUCH. AWFUL. -
PLEASE READ BEFORE BUYING
YOU BETTER MAKE SURE EVERYTHING FITS BEFORE YOU BUY ANYTHING OR ELSE, THEY MAKE IT IMPOSSIBLE TO RETURN ANYTHING. Instead, they send you in circles and tell you they don’t have the “authority” to help. I bought 4 bathing suits and a bralette crop top off of the app. 3 of the bathing suits were too small so I go to start the return process and get a return label and I had to download Facebook messenger just to contact them. I contact their support center and tell them the issue and they told me to click on a link they sent and submit a ticket detailing the issue. They said they’d get back to me within 24 hours. I submitted a ticket and waited a few days before messaging them again. They said the ticket was still open and that I had to reply with pictures of the bathing suits, the issue, and my order number. I did that and waited a few days and got no response yet again. I called their support center and they said that the ticket was closed but they had no authorization to help with the issue. So, I Facebook message them AGAIN and explain my troubles they tell me to email them and that they should reply with in 24 hours. Still haven’t gotten a response yet. NEVER ORDERING OFF OF ZAFUL EVER AGAIN.
- Get inspired by popular fashion bloggers and vloggers! Create custom outfits from clothes in your wardrobe and start living in style
- Discover tons of fashionable business clothes at super discounted prices! Prepare for work trips and impress your boss with a sharp new image
- Easy-to-use layout and user-friendly interface make it easy to find unique pieces of clothing at prices you will love
Reviewed by Katelyn on April 4, 2018
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Release Notes
6.3.0
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