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ZAFUL - My Fashion Story

ZAFUL - My Fashion Story

Zaful

Fashion style& Clothing app

4.3 Ratings 93K+ Reviews 10M+ Downloads
Featured onBest 10 Clothes Shopping & Fashion Apps

Ratings & Reviews

4.3
93.3K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • This store will surprise you! Dec 2, 2018

    By cpjelly
    I know you’re looking at this app and thinking “yeah this seems like one of those trashy companies that use stock photos of cute clothes to sell garbage-quality knockoffs” because I thought the exact same thing. In the world of too-cute-to-be-true, I’ve had way more burns than successes. But I ordered a few pieces from this site (against my better judgment, tbh) and I was pleasantly surprised with the clothes I received. They do look like the picture! I won’t say the quality will blow you away- some things are more sheer than expected and have that texture of something definitely not off the Nordstrom rack- but otherwise the clothes are exactly what I wanted. They fit in the right places and looked GOOD. I can’t vouch for every one of their items; I only bought a few. But when I opened my first order and saw what arrived I instinctively reached for my phone to open the app again because I’m hooked now. Just take good care of the clothes (some small issues include thin material and potentially weak straps) and they should be well worth the inexpensive price you paid.
    more
  • My stuff is not coming Mar 12, 2019

    By Melojello14
    I went on ZAFUL for the first time and I loved it at first. It was pretty easy and everything was going great. I had 2 things in my cart to buy and and I proceeded to check out. I put in my information and all that but when it got to the credit card information the most annoying thing kept happening. I put in the numbers and all that and when I pressed continue it kept saying that the card I was using wasn’t valid or it just wasn’t working for some reason. I tried about 4 different cards a bunch of times. A visa gift card, credit card, debit cards and nothing was working. So after about 30 mins I just gave up. I accepted that I wasn’t going to get the things I wanted. Later that night I went to check my emails. I had gotten like 10 different emails saying “thanks for your purchase” from zaful. I was so confused. I went back to check and all of my order just said failed right next to them. It’s been about 3 weeks now and I haven’t received anything from zaful so I’m still not sure if I did something wrong or zaful just charged me for something I didn’t even get or what’s going on.
    more
  • ZAFUL is 50/50 May 31, 2019

    By JensengTea
    I have ordered three things from this website via the app. The first one came at a fair number of days after I ordered and paid. It was pretty nice for the price (obviously not luxury brand but still surprisingly decent quality). However, the second and third items were a different story. I ordered two items at the same time. I received one package at the expected date of delivery and the second one arrived a WHOPPING 3 months late. I emailed and messaged them multiple times because I felt that my money was trying to be taken. I understand that there is a processing time between and order being placed and an order being received/prepared. However, there is no viable excuse for such a long wait. And if that is the only excuse they have, it is something that needs to be fixed or improved. When it did finally arrive, the product (pants) was about the quality I was expecting and I was not disappointed with my purchase; I was only upset by the ridiculous amount of time I had to wait.
    more
  • Stole my money/ sold me an item that they didn’t have May 26, 2019

    By whyiseverynicknametaken8454
    So a few months ago, I ordered a sweater from their flash sale. A couple months passed, and I still hadn’t received it, so I sent them a message via their customer service chat inquiring where my item was. They told me that they didn’t have it anymore (never told me this beforehand) and that they didn’t even have it when I ordered it. First off, why would you even sell me an item you didn’t have anymore?? Anyway, they said I had two options: I could get a refund in store credit and use it as a discount on my future orders, or exchange for another item. I tried to use my refund on another item, but it only took off $2 from my $27 order. I sent them a message saying that I was upset that I couldn’t just get a whole item because they made a mistake and didn’t deliver my first order so I should NOT have to spend 10x the amount I originally spent (because my first order was $25 or so) and if they only let me use $2 of my refund on each order, I’m gonna end up having to spend WAY more than what I originally paid. I’ve continued to message them and have still not gotten a full refund of any sort. So basically, zaful “sold” me a product they no longer had, took my money, and never gave me a refund, aka they stole my money. I’m extremely upset. This is absolutely ridiculous and unacceptable.
    more
  • This app is terrible Mar 10, 2019

    By Mallllllorwhy
    I ordered one coat on March 1st, 2019, with standard shipping. 8 days passed and i was starting to get concerned as the standard shipping says 3-9 days so i triple checked my email for a shipping confirmation and nothing was there. Meanwhile i was constantly getting emails with coupons (extremely annoying). So i decided to contact customer service. I pasted in my order number and immediately was told my item was out of stock. I ordered the jacket in white small, and it did not say out of stock before i added it to my cart, while i was putting in my payment info, or after i placed and confirmed my order. The agent on the other end was extremely unclear with why it was out of stock and what my options were, saying it would never go back on sale and then saying I could get it in 3 weeks and then saying I could only refund it. Customer service responds quick but is seriously unclear. I sent a screenshot of my order confirmation because the agent was claiming I did not pay for my order when I did, and as soon as I sent that screenshot they claimed i was using “abusive language” and ended the chat. I am extremely unhappy with my experience and will not be ordering from this site again. I would strongly suggest that you do not order from Zaful, terrible experience.
    more
  • Terrible Customer Service Jun 6, 2019

    By taytayistaytay
    I have been given a different answer regarding my issue every time I call customer service. I always give it more than 24 hours for the email to reach me regarding my issue and I’m back to square one with an automated message asking me to explain my issue. I’m tired of explaining that I want a refund for items that were not delivered to me. The USPS delivered my package to the wrong address and although I do not blame ZAFUL for this mistake, they are not doing anything to try and figure out where my package went. I have contacted USPS and I was told the package was confirmed as delivered, but it was clearly not delivered to my home. Each time I call customer service I either get “we will follow up with USPS and start a claim so wait 5-7 days” waited and nothing. “We will process a refund for you please wait 24 hours for an email” waited and nothing. Or the last one, “we can not give you a refund you have to call USPS but I will follow this up with support”.....DIDNT I JUST CALL SUPPORT? I’m so confused. Why can’t my issue be solved over one simple phone call? I really like ZAFUL’s prices and clothing and I want to experience it for myself, but I’m not going to want to order again if I receive this kind of treatment. I just want some sort of solution.
    more
  • Needs improved UX/UI Mar 28, 2019

    By jdani7
    I am not writing this review based on the products or pricing in this app, I am writing this review based on my feedback from user experience and the layout and design. Credibility: I work for a software company whose app has been the top ten paid apps for months now, along with that I am an adamant online shopper and use many different apps on the daily. This app needs a lot of work. It is not intuitive at all and you can easily get lost. You click into one spot and can’t get back, there’s SO much stuff everywhere trying to find something is a task in itself. The search only works in certain instances. I checked in fine the first three days I had it and now I can’t find the check in spot. So instead I go to read about zpoints, click the check in and it wants me to sign in again? I am already signed into the app, why should a user have to sign in again? And no option to sign in w/ facebook on that page like I have been doing. I can go on and on. Nothing makes sense in this app. Maybe just reconsider the functionality and design because it makes me so scatter brained every time I open it. Very counter intuitive. Might have good products, but I don’t even want to go on to search because it’s a mess.
    more
  • WHERE IS MY REFUND Apr 13, 2019

    By charlotte vabg
    Okay I have several issues so my first issue is I have refunded an item and I know Dham well it should be no problem because I placed the order that day they send me the email that night that they have refunded the order and TO MY SURPRISE I check my bank and IT IS NOT THERE I have not received my money for a refund so I go back to contact then and it is extremely difficult. I am very upset and disappointed I had very high hopes for this app but it is garbage and it highly disappoints me. I will be telling anyone who mentions this app that it is not reliable or responsive. My second issue is the shipping time. I had purchased a swimsuit for a trip I’m going on two weeks prior to going on the trip and I pay standard shipping. Standard shipping is usually 5-7 days. Hun it’s been almost two weeks and my swimsuit possible might not get here in time. It was my mistake for expecting it in standard time!?!? If you pay for standard shipping you should get it in standard time so shipping price is not at all fair or reasonable for the time in which it comes. You are not special if other companies do it you should do it to it’s just business. Another thing is I’ve called the support line and I was hung up on. Which is extremely rude.
    more
  1. Get inspired by popular fashion bloggers and vloggers! Create custom outfits from clothes in your wardrobe and start living in style
  2. Discover tons of fashionable business clothes at super discounted prices! Prepare for work trips and impress your boss with a sharp new image
  3. Easy-to-use layout and user-friendly interface make it easy to find unique pieces of clothing at prices you will love

Reviewed by Katelyn on April 4, 2018

  • This store will surprise you! Dec 2, 2018

    By cpjelly
    I know you’re looking at this app and thinking “yeah this seems like one of those trashy companies that use stock photos of cute clothes to sell garbage-quality knockoffs” because I thought the exact same thing. In the world of too-cute-to-be-true, I’ve had way more burns than successes. But I ordered a few pieces from this site (against my better judgment, tbh) and I was pleasantly surprised with the clothes I received. They do look like the picture! I won’t say the quality will blow you away- some things are more sheer than expected and have that texture of something definitely not off the Nordstrom rack- but otherwise the clothes are exactly what I wanted. They fit in the right places and looked GOOD. I can’t vouch for every one of their items; I only bought a few. But when I opened my first order and saw what arrived I instinctively reached for my phone to open the app again because I’m hooked now. Just take good care of the clothes (some small issues include thin material and potentially weak straps) and they should be well worth the inexpensive price you paid.
    more

No reviews available

  • My stuff is not coming Mar 12, 2019

    By Melojello14
    I went on ZAFUL for the first time and I loved it at first. It was pretty easy and everything was going great. I had 2 things in my cart to buy and and I proceeded to check out. I put in my information and all that but when it got to the credit card information the most annoying thing kept happening. I put in the numbers and all that and when I pressed continue it kept saying that the card I was using wasn’t valid or it just wasn’t working for some reason. I tried about 4 different cards a bunch of times. A visa gift card, credit card, debit cards and nothing was working. So after about 30 mins I just gave up. I accepted that I wasn’t going to get the things I wanted. Later that night I went to check my emails. I had gotten like 10 different emails saying “thanks for your purchase” from zaful. I was so confused. I went back to check and all of my order just said failed right next to them. It’s been about 3 weeks now and I haven’t received anything from zaful so I’m still not sure if I did something wrong or zaful just charged me for something I didn’t even get or what’s going on.
    more
  • ZAFUL is 50/50 May 31, 2019

    By JensengTea
    I have ordered three things from this website via the app. The first one came at a fair number of days after I ordered and paid. It was pretty nice for the price (obviously not luxury brand but still surprisingly decent quality). However, the second and third items were a different story. I ordered two items at the same time. I received one package at the expected date of delivery and the second one arrived a WHOPPING 3 months late. I emailed and messaged them multiple times because I felt that my money was trying to be taken. I understand that there is a processing time between and order being placed and an order being received/prepared. However, there is no viable excuse for such a long wait. And if that is the only excuse they have, it is something that needs to be fixed or improved. When it did finally arrive, the product (pants) was about the quality I was expecting and I was not disappointed with my purchase; I was only upset by the ridiculous amount of time I had to wait.
    more
  • this app is NOT it Jun 8, 2020

    By Dont get this piece of crap
    let’s get some of the positives of this out of the way: good prices (certainly not dollskill prices for fast fashion), & they have lots of cute clothes (pretty much the only good things i can say). now to the negatives. all i have to say is oh my god where do i BEGIN with this app. checking in to get z points takes forever and i’m absolutely positive it’s intentional because i’ve restarted my phone multiple times and it’s never any faster. i’m 99% sure they’re doing this so that you lose your check-in streak and overall just get less points. the updates on packages are super slow and sometimes it just straight up tells me that there’s no tracking info on my package bc there’s something wrong with the app. just today it started showing me the tracking info again and there were updates from days and days ago that i was NEVER aware of because this god awful app is so slow. and now for the grand finale: SHIPPING. I HAVE NEVER HAD WORSE PROBLEMS WITH SHIPPING ON ANY OTHER WEBSITE OR APP. shipping for 3 items cost me $20. personally, i think that is OUTRAGEOUS. i honestly would be STUPID not to delete this app as soon as my package arrives.
    more
  • Stole my money/ sold me an item that they didn’t have May 26, 2019

    By whyiseverynicknametaken8454
    So a few months ago, I ordered a sweater from their flash sale. A couple months passed, and I still hadn’t received it, so I sent them a message via their customer service chat inquiring where my item was. They told me that they didn’t have it anymore (never told me this beforehand) and that they didn’t even have it when I ordered it. First off, why would you even sell me an item you didn’t have anymore?? Anyway, they said I had two options: I could get a refund in store credit and use it as a discount on my future orders, or exchange for another item. I tried to use my refund on another item, but it only took off $2 from my $27 order. I sent them a message saying that I was upset that I couldn’t just get a whole item because they made a mistake and didn’t deliver my first order so I should NOT have to spend 10x the amount I originally spent (because my first order was $25 or so) and if they only let me use $2 of my refund on each order, I’m gonna end up having to spend WAY more than what I originally paid. I’ve continued to message them and have still not gotten a full refund of any sort. So basically, zaful “sold” me a product they no longer had, took my money, and never gave me a refund, aka they stole my money. I’m extremely upset. This is absolutely ridiculous and unacceptable.
    more
  • This app is terrible Mar 10, 2019

    By Mallllllorwhy
    I ordered one coat on March 1st, 2019, with standard shipping. 8 days passed and i was starting to get concerned as the standard shipping says 3-9 days so i triple checked my email for a shipping confirmation and nothing was there. Meanwhile i was constantly getting emails with coupons (extremely annoying). So i decided to contact customer service. I pasted in my order number and immediately was told my item was out of stock. I ordered the jacket in white small, and it did not say out of stock before i added it to my cart, while i was putting in my payment info, or after i placed and confirmed my order. The agent on the other end was extremely unclear with why it was out of stock and what my options were, saying it would never go back on sale and then saying I could get it in 3 weeks and then saying I could only refund it. Customer service responds quick but is seriously unclear. I sent a screenshot of my order confirmation because the agent was claiming I did not pay for my order when I did, and as soon as I sent that screenshot they claimed i was using “abusive language” and ended the chat. I am extremely unhappy with my experience and will not be ordering from this site again. I would strongly suggest that you do not order from Zaful, terrible experience.
    more
  • Terrible Customer Service Jun 6, 2019

    By taytayistaytay
    I have been given a different answer regarding my issue every time I call customer service. I always give it more than 24 hours for the email to reach me regarding my issue and I’m back to square one with an automated message asking me to explain my issue. I’m tired of explaining that I want a refund for items that were not delivered to me. The USPS delivered my package to the wrong address and although I do not blame ZAFUL for this mistake, they are not doing anything to try and figure out where my package went. I have contacted USPS and I was told the package was confirmed as delivered, but it was clearly not delivered to my home. Each time I call customer service I either get “we will follow up with USPS and start a claim so wait 5-7 days” waited and nothing. “We will process a refund for you please wait 24 hours for an email” waited and nothing. Or the last one, “we can not give you a refund you have to call USPS but I will follow this up with support”.....DIDNT I JUST CALL SUPPORT? I’m so confused. Why can’t my issue be solved over one simple phone call? I really like ZAFUL’s prices and clothing and I want to experience it for myself, but I’m not going to want to order again if I receive this kind of treatment. I just want some sort of solution.
    more
  • Needs improved UX/UI Mar 28, 2019

    By jdani7
    I am not writing this review based on the products or pricing in this app, I am writing this review based on my feedback from user experience and the layout and design. Credibility: I work for a software company whose app has been the top ten paid apps for months now, along with that I am an adamant online shopper and use many different apps on the daily. This app needs a lot of work. It is not intuitive at all and you can easily get lost. You click into one spot and can’t get back, there’s SO much stuff everywhere trying to find something is a task in itself. The search only works in certain instances. I checked in fine the first three days I had it and now I can’t find the check in spot. So instead I go to read about zpoints, click the check in and it wants me to sign in again? I am already signed into the app, why should a user have to sign in again? And no option to sign in w/ facebook on that page like I have been doing. I can go on and on. Nothing makes sense in this app. Maybe just reconsider the functionality and design because it makes me so scatter brained every time I open it. Very counter intuitive. Might have good products, but I don’t even want to go on to search because it’s a mess.
    more
  • WHERE IS MY REFUND Apr 13, 2019

    By charlotte vabg
    Okay I have several issues so my first issue is I have refunded an item and I know Dham well it should be no problem because I placed the order that day they send me the email that night that they have refunded the order and TO MY SURPRISE I check my bank and IT IS NOT THERE I have not received my money for a refund so I go back to contact then and it is extremely difficult. I am very upset and disappointed I had very high hopes for this app but it is garbage and it highly disappoints me. I will be telling anyone who mentions this app that it is not reliable or responsive. My second issue is the shipping time. I had purchased a swimsuit for a trip I’m going on two weeks prior to going on the trip and I pay standard shipping. Standard shipping is usually 5-7 days. Hun it’s been almost two weeks and my swimsuit possible might not get here in time. It was my mistake for expecting it in standard time!?!? If you pay for standard shipping you should get it in standard time so shipping price is not at all fair or reasonable for the time in which it comes. You are not special if other companies do it you should do it to it’s just business. Another thing is I’ve called the support line and I was hung up on. Which is extremely rude.
    more

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