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Xfinity

Xfinity

Comcast

Get the most out of your Internet

4.3 Ratings 640K+ Reviews 5M+ Downloads

Ratings & Reviews

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  • Nov 24, 2021

    By Ted Mauger
    The screen used to show when there had been motion in the driveway. That no longer happens. I don't know how to make it work again. Update: now it's reporting motion every few minutes. This occurs even when there is no motion. How can I have it report motion and not just report motion when there is none
  • Nov 24, 2021

    By Diedra Giddens
    The app is great to use (that's why I give it 3 stars). However, there's horrible Service in my home. The internet is constantly being interrupted. I cannot get through a 30 minute show without it freezing, or turning off altogether.
  • Nov 3, 2021

    By Brian Hill
    To all the people getting the looping login screen: I had the same problem, but it seemed my Comcast ID wasn't properly set up. Go to their website, find the help option Find Comcast ID near the bottom, and click it. It'll offer to look you up by phone number or email. When it looked me up, it said I wasn't set up properly and then fixed it for me. Looping login screen problem is totally fixed, and I could set up my account. Good luck!
  • Nov 9, 2021

    By Deborah Eaves
    I figured out how to access my mail, at length, after the discontinuance of the Connect app. However, I did experience great duress trying to exit a home depot by producing the e-receipt on the spot, since I received no notice or instruction on how to access my mailbox. Does this mean my mailbox is more secure from hackers, since accessing it myself is a mission? Most likely, I am an idiot, but Luke mist idiots, I press on. I need to know. Thanks.
  • Assistance with new modem activation Aug 15, 2019

    By Doxiesusie
    After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley
  • Want more freedom on.... Apr 4, 2018

    By Kryptonite7584
    I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.
  • Nov 13, 2021

    By Jude Black
    No trouble at all! I felt like I should give this app a positive review to counter the bad ones. Bottom line: if you're not familiar with your account through the Xfinity site, you're going to have problems. Used this app to activate my new Motorola router. Once I got it loaded, my new router is on and screaming in less than 5 min! This is much better than the experience I had 9 years ago when I activated my last router. (And that wasn't too bad either.)
  • Regret having their service EBB department conduct to disabled persons Nov 9, 2021

    By Bjkauf
    Definitely none of this is showing up so I assume this will just die off. My bill was changed in Sept to cut out cable and someone put the double play on it and charged me for Tywin months. They would not go backs to when I officially called with my EBB number. It said Driving, ill call u back pending and I was told not to worry about it and they never applied it and it’s expired I was transferred more than 6 times hung up on and had 2 good reps but not able to help the EBB department saw their mistake and told me too bad. Told me they would not go vack and apply my benefit. Months went by and now they said to refill it out they never applied it so r told me it was still pending four months later they were uncooperative and I’m disgusted with being stuck with people who when I tell them I’m disabled treated me worse. Nobody would give any names or if without a threat of complaint and then no help at all. I’m so disgusted by the treatment I got from EBB department and supervisors I could just cry. I have been on the phone for hours and im just home from the hospital
  • Thank you Mar 4, 2021

    By coleyh315
    We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.
  • Internet outage Sep 3, 2019

    By 4ind
    Back around the first of August we reported a problem with our system, internet and TV( the HD side. They tried numerous times to correct the problem and could not, so they scheduled a technician to come out. He did some work in the protector and said that the service pedestal needed some rehad(cleanup work), he would put an order in to have that done. Seems that every night when the sun would go down and temp drop my internet and tv would go out and I could not use it. I call last Thursday and talked with the service center and they tried to reset to no avail! I got a call to set an appointment for 9/7/19 I said that was not acceptable have someone on 9/3/19. They sent me a text confirmed I was the #1 position for 9/3/19 between 1:00 - 3:00 pm. Then this morning I got a text that that appointment was not available and they could not do anything other than 9/7/19. Still having trouble with system. Have filed complaint with the IURC, not happy with service at all!
  • Nov 24, 2021

    By Ted Mauger
    The screen used to show when there had been motion in the driveway. That no longer happens. I don't know how to make it work again. Update: now it's reporting motion every few minutes. This occurs even when there is no motion. How can I have it report motion and not just report motion when there is none
  • Nov 24, 2021

    By Diedra Giddens
    The app is great to use (that's why I give it 3 stars). However, there's horrible Service in my home. The internet is constantly being interrupted. I cannot get through a 30 minute show without it freezing, or turning off altogether.
  • Nov 3, 2021

    By Brian Hill
    To all the people getting the looping login screen: I had the same problem, but it seemed my Comcast ID wasn't properly set up. Go to their website, find the help option Find Comcast ID near the bottom, and click it. It'll offer to look you up by phone number or email. When it looked me up, it said I wasn't set up properly and then fixed it for me. Looping login screen problem is totally fixed, and I could set up my account. Good luck!
  • Nov 9, 2021

    By Deborah Eaves
    I figured out how to access my mail, at length, after the discontinuance of the Connect app. However, I did experience great duress trying to exit a home depot by producing the e-receipt on the spot, since I received no notice or instruction on how to access my mailbox. Does this mean my mailbox is more secure from hackers, since accessing it myself is a mission? Most likely, I am an idiot, but Luke mist idiots, I press on. I need to know. Thanks.
  • Assistance with new modem activation Aug 15, 2019

    By Doxiesusie
    After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley
  • Want more freedom on.... Apr 4, 2018

    By Kryptonite7584
    I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.
  • Nov 13, 2021

    By Jude Black
    No trouble at all! I felt like I should give this app a positive review to counter the bad ones. Bottom line: if you're not familiar with your account through the Xfinity site, you're going to have problems. Used this app to activate my new Motorola router. Once I got it loaded, my new router is on and screaming in less than 5 min! This is much better than the experience I had 9 years ago when I activated my last router. (And that wasn't too bad either.)
  • Regret having their service EBB department conduct to disabled persons Nov 9, 2021

    By Bjkauf
    Definitely none of this is showing up so I assume this will just die off. My bill was changed in Sept to cut out cable and someone put the double play on it and charged me for Tywin months. They would not go backs to when I officially called with my EBB number. It said Driving, ill call u back pending and I was told not to worry about it and they never applied it and it’s expired I was transferred more than 6 times hung up on and had 2 good reps but not able to help the EBB department saw their mistake and told me too bad. Told me they would not go vack and apply my benefit. Months went by and now they said to refill it out they never applied it so r told me it was still pending four months later they were uncooperative and I’m disgusted with being stuck with people who when I tell them I’m disabled treated me worse. Nobody would give any names or if without a threat of complaint and then no help at all. I’m so disgusted by the treatment I got from EBB department and supervisors I could just cry. I have been on the phone for hours and im just home from the hospital
  • Thank you Mar 4, 2021

    By coleyh315
    We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.
  • Internet outage Sep 3, 2019

    By 4ind
    Back around the first of August we reported a problem with our system, internet and TV( the HD side. They tried numerous times to correct the problem and could not, so they scheduled a technician to come out. He did some work in the protector and said that the service pedestal needed some rehad(cleanup work), he would put an order in to have that done. Seems that every night when the sun would go down and temp drop my internet and tv would go out and I could not use it. I call last Thursday and talked with the service center and they tried to reset to no avail! I got a call to set an appointment for 9/7/19 I said that was not acceptable have someone on 9/3/19. They sent me a text confirmed I was the #1 position for 9/3/19 between 1:00 - 3:00 pm. Then this morning I got a text that that appointment was not available and they could not do anything other than 9/7/19. Still having trouble with system. Have filed complaint with the IURC, not happy with service at all!
  • Nov 23, 2021

    By Leonid Medvedovsky
    I repeated manual entering of CMAC Code about dozen of tines and this app repeated every time that it can't find my gateway most likely because my connection is bad. The "online" light every time blinks and I to be sure I switched 12 timrs to o my previous provider to find that the cable works fine. What I can think about this app except that it is USELESS to avoid words like garbage?
  • Terrible app, by a terrible corporation! Mar 31, 2021

    By Sean Hannity Fox News
    Where do I even start? We first got Xfinity years back for homeschooling, it was $10 a month for around 15Mbps. Very reasonable at the time, but the internet has changed, and obviously 15Mbps is nowhere near fast enough today. So a few years ago I upgraded to 50 Mbps, and was charged somewhere around $50 a month. Fine, the internet was fast enough for my needs. But 12 months later, the price doubled. So, I called and got a better deal. Again, 12 months later, price was bumped up. Same thing, except this time they forced me to sign up for a tv service I didn’t want or need in order to get a lower internet price, which ended up being more expensive than before. Now, for the problems with the app. First impressions after downloading it, VERY confusing. No clear way to set up a home, way too many options. This last month I went over 250 GB and was charged an extra $40. Absolutely ABSURD. Nowhere on the app or Xfinitys website is there a spot to see what device pushed me over. I usually never use more than 800GB in a month, but somehow this month I am pushing 1500 GB?! Xfinity is a greedy, corrupt, monopoly corporation that puts profits first. I live in a large city, and Xfinity and Satellite are the only two options. If Xfinity’s competitor from the county next to mine served our area, we would have no data limits and the price would be less than half of what Xfinity charges! SHAME ON ALL GREEDY CAPITALIST MONOPOLIES!
  • Okay. Could be better. Please add a data usage feature. Jul 25, 2019

    By Wiricijebrjeb
    So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.
  • Uncaring company who broke our waterline and refuses to fix it Oct 12, 2021

    By Sad and Stinky
    Comcast “upgraded” our lines and in the process ruined our internet experience and our lawn. We called and they came out in a day to fix it and found the upgrade had created issues. So they scheduled a tech to come work on the lines a day or two later. In the process they broke our waterline to our house and left. When we noticed it a few days later with soggy lawn and then a huge spout of water coming up, we called and they made a rocket to fix what they broke. Several days later now they refuse to call us back to actually do the work while my family lives with no water, backed up toilets, unbathed kids and parents, no ability to do laundry, cook or clean. We have been loyal customers for over a decade and even have our phones with them but now will be trying to ATT and Verizon since they have treated us like we do not matter. Uncaring when they break stuff but they will be there should your internet be down. Shameful service and I will be suing them in small claims court for damages and mental anguish. We have a 3 year old, a 7 year old and a active 14 year old who plays football and now has to go to school smelling like he slept he hasn’t showered in a month hurting his self confidence and image at school. This is the worst experience I have ever had from a company and will never use their services again.
  • Can’t access any of the main menu features on the app Sep 9, 2020

    By pookal
    It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.
  • Nov 3, 2021

    By Sierra Hubbard
    This is the worst app I think I've ever tried to use. It crashes regularly and tells me "That didn't seem to work, WHOOPS." I've been trying to set up our internet and flex garbage for more than an hour, and it's taking forever because your equipment is unreliable. Plus, you force me to use a faulty app, which requires internet, to set up my internet. And to top it off, you offer "24/7 real-time support," which amounts to texting a bot that can't understand sentences longer than three words.
  • Poor customer service Dec 5, 2020

    By glesgalass
    We have experienced intermittent internet service since we upgraded modem and speed to 600. Last week, our service was interrupted on 2 occasions for several hours each time. I have contacted customer service a few times. Again, I had occasion to call the other day. I was on the phone with service rep for 25 minutes before she hung up on me. I informed her I had restarted modem twice prior to calling. I also informed her I ran a speed check etc. She asked which device caused the problem. I explained it was the internet connection not any device. She placed me on hold several times. I suggested a technician check connection outside my home. Again I was placed on hold as she stated she was scheduling a day for technician to check for problems. I informed her that since upgrading and adding extra speed etc, we had experienced problems. She ended call with me, which was most definitely unprofessional. She did not contact me after the fact, hence the negative review. The customer service was unacceptable, there was no resolution and no technician came to check anything. I have now awarded 1 star as I have received no response or assistance from anyone. I would like to escalate to a manager, but have noticed other individuals have also received negative customer service. Thank you.
  • Nov 13, 2021

    By Kori Cates
    I'm not sure why this app sucks so bad but it hardly ever works for me. Very seldom does it even load. Takes forever to pull up my cameras and always crashes. Then one minute I can check my cameras, the next I can't see the camera option. Don't even get me started on the latest issue. I can't see any recordings on ANY camera after 5pm. I was told to use the home app again to see the saved recordings. Like, no? I should be able to use this app for everything. SICK OF XFINITY!!!
  • It’s not worth the money, only if it really worked Jul 7, 2021

    By Unhappily a current customer
    I am always calling Fakefinity; I call them that because they pretend for this amazing app to work, they pretend for amazing experience from their home security, Nope it does not work, not only that it is easily hacked and manipulated by anyone in close proximity. All they need is to be in range of your wifi and please tell me why would you reveal WiFi info via the television when anyone that comes into your home can grab the remote and simply say what is my WiFi and user name and Walla abracadabra there it is isn’t that against Hippa?? Well anyway if I was not under contract I would be an ex-customer this crap is way too expensive for what it actually gives you and that is a way to watch your family while you are home other than that it is not good don’t waste your money, look out the the suburbs and see people who have homes purchase they have the ring device or another company and I’m in the field a lot with my current job and I noticed that they none of them have Xfinity you wonder why right?? I hate what they are doing with their home security, and other services are just horrible and they keep raising the price!!
  • Nov 21, 2021

    By Sara Dodd
    My internet has nothing to do with phone. A completely different bill and company. They refuse to contact through the phone number attached to the account, which works intermittently. All repairs they want to send through my cell phone. Horrid service the last 3 weeks. Today let's fix your internet by getting on something that will not connect. So let's use t-mobile phones to fix it. Arrrgh

No reviews available

No reviews available

  • Assistance with new modem activation Aug 15, 2019

    By Doxiesusie
    After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley
  • Nov 13, 2021

    By Jude Black
    No trouble at all! I felt like I should give this app a positive review to counter the bad ones. Bottom line: if you're not familiar with your account through the Xfinity site, you're going to have problems. Used this app to activate my new Motorola router. Once I got it loaded, my new router is on and screaming in less than 5 min! This is much better than the experience I had 9 years ago when I activated my last router. (And that wasn't too bad either.)
  • Thank you Mar 4, 2021

    By coleyh315
    We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.
  • So Far So Good May 9, 2019

    By TY1949
    Switched to the 250gig level modem about a month ago. Since that time we have consistently gotten speeds between 250 and 300 gig. Then three days ago I got an email stating after a review of our account, we qualified for free WiFi extender pods. Received them today and they installed without a hitch. Now my three floor home has excellent signal strength everywhere I have measured. I appreciate that for the most part, we receive consistent service with very little downtime. I own all XFINITY services(TV, WiFi, VOIP, Home Security and wireless Phone) and although by no means cheap, we receive ours services with little disruption which in this day and age I feel is the number one measure of service. If I was asked for criticisms, I would list their automated phone system which I find cumbersome and the fact that they utilize customer service representatives who have English as a second language and for me, are difficult to understand.
  • Awesome Customer Service Oct 22, 2019

    By Ranfo93
    So I’ve been without internet connection for the past 3 days now and couldn’t quite figure out why. My bill was a little late and I figured that once I paid it, everything would go back to normal. I was wrong. After getting upset I finally decided to reach out to representative and luckily they provide a chat room option because if you’re anything like me, I hate talking on the phone with people about these kinds of things. Vachan came online and was very friendly and patient with me as promised me that he would help get my service back up and running. After about 25-30 minutes of troubleshooting, he was able to get my service back up and online and everything ran smoother than before! He was awesome and extremely helpful and it’s because of representatives like him that keep customers satisfied and wanting to continue services with them!
  • Regretting my switch to Xfinity mobile Sep 2, 2019

    By Alygirl23
    Initially it seemed GREAT! Saving $60 /month, new phones, AND $400 in gift cards to come in 90 days. Except I quickly noticed that my coverage and streaming is NOT as good as my prior carrier’s coverage which was AT&T. A few bumps in the road. Then I found out that now, (September 2nd, 2019) that they’re adding a $20 surcharge for “HD streaming” for folks with unlimited data. (THAT IS NOT SOMETHING I SIGNED UP FOR - AND I MAY FIGHT THIS) Let me ask you this, Comcast, how many channels really don’t have HD? Really? Does it cost you THAT much extra to sneak in yet another surcharge??? We paid a lot for 3 pods. Currently both upstairs pods are “online” and working fine (according to the app) but neither myself or my daughter can get online upstairs. OUR WALLS ARE THIN, PLUS WE HAVE A POD IN EACH ROOM. THEN I started to search for my incoming/expectant gift cards - which is an option on the app (kudos for that) HOWEVER, THERE IS NO RECORD OF MY # or GIFT CARD STATUS. I will be calling you VERY soon!!!! Hey Anyhoo, I discovered after the fact (after I signed up) that Xfinity is just using Verizon’s air “space” or whatever the hell you call it. AT&T was better than Verizon. Bottom line. Comcast has become a monster in Big Cheese and they tax, insure, and invade anyone and anything in their path to $$$! Sincerely a loyal customer since day 1 when you came to this area. DAY ONE!
  • Receiving my new modem and setting up. Aug 11, 2020

    By Charlene Washington
    Travis the Xfinity Tech was so helpful and explained everything I needed to do . He also reviewed my xfinity account and found ways to save me money on my services. He was awesome and was very helpful and made me feel comfortable and that I was satisfied. There should be more employees like him. Making sure that I had the fastest internet and more benefits to access during this time of uncertainty. Financially I have been struggling and it’s nice to know Travis and the rest of your Staff were concerned and assisted me to help me save money on all my services, as well as assisting me when I was financially challenged to help me to stay connected without interruptions to my cable services means so much. Especially with spending more time at home. Thanks for all you have done to assist me during this time.
  • BEST EVER! Jun 15, 2019

    By MbozCJ
    Having lived all over the world, and the US, I can confidently say Xfinity is the easiest and most comprehensive service provider I’ve ever had. Recently moved to Denver where the two main options are Xfinity and Century Link. Admittedly, we tried to go with Century Link, as it was a less expensive service with similar speeds. After a week and a half, and two no shows by the install tech, we called an told them to refund our deposit and cancel our request. We walked into the Xfinity store, walked out 30 minutes later with our modem/router (complete with cables and guides), plugged in at home, and had amazing speeds within 15 minutes. Add to that the Xfi app, which has amazing features and interface. Worth the extra money ($20 per month). Overall Customer “Xperience”: ⭐️⭐️⭐️⭐️⭐️ Nailed IT!!
  • Perfect for specific easy Device network access Apr 13, 2019

    By TRP45
    This is a simple and effective way to disable network access to a group or selected devices. Especially with kids and their quick overuse of device time. For us, online gaming with a PS4 was a problem when it came to getting things done like school, chores and even getting ready to go. Now it’s one click and boom! No fighting for the controller or remote. This is the solution we’ve been waiting for a while that is less hassle, and safer than using remote management through port forwarding. Strongly recommend this BUT it only works with specific modems and fortunately our xFi modem was an update/upgrade at no extra cost. If you download the app, it will tell you if your modem is compatible or able to upgrade.
  • Notification bug?!? Apr 24, 2021

    By christineb16
    Me and my family who use this are not able to have specialized notifications. The app won’t allow that. I even use a different email login for the same security stuff and we both share notifications. I only want notifications of one camera and my family member wants notifications for all the cameras. We aren’t allowed separate things. If I do change it on my phone to have all camera notifications off but one, it affects the settings in their phone for notifications for this app. And the same if they do it. Both phones software are up to date as well as app updates. This has been the same for several updates. I hope you look into it and add a fix/feature in the near future.
  • Nov 24, 2021

    By Ted Mauger
    The screen used to show when there had been motion in the driveway. That no longer happens. I don't know how to make it work again. Update: now it's reporting motion every few minutes. This occurs even when there is no motion. How can I have it report motion and not just report motion when there is none
  • Internet outage Sep 3, 2019

    By 4ind
    Back around the first of August we reported a problem with our system, internet and TV( the HD side. They tried numerous times to correct the problem and could not, so they scheduled a technician to come out. He did some work in the protector and said that the service pedestal needed some rehad(cleanup work), he would put an order in to have that done. Seems that every night when the sun would go down and temp drop my internet and tv would go out and I could not use it. I call last Thursday and talked with the service center and they tried to reset to no avail! I got a call to set an appointment for 9/7/19 I said that was not acceptable have someone on 9/3/19. They sent me a text confirmed I was the #1 position for 9/3/19 between 1:00 - 3:00 pm. Then this morning I got a text that that appointment was not available and they could not do anything other than 9/7/19. Still having trouble with system. Have filed complaint with the IURC, not happy with service at all!
  • Great, but could use... Apr 23, 2018

    By KiwiMoon
    Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices.
  • Setting up new service Jun 3, 2021

    By SDSUMaters
    I was moving across country to Michigan and needed to set-up internet service from California. The service representative was helpful and asked when I wanted my device delivered. I asked for the device to be deliver on May 31. He said no problem and said it would be done. I arrived in Michigan on the 30th, and I don’t think my package shipped until the 2nd. The reason this was frustrating is I was stuck using a personal hotspot with virtually no data left. I had to keep buying data to avoid overage fees. Aside from the delivery delay I’ve actually been quite happy with Xfinity. They do offer personal hotspots for phones which I was able to use in my apartment. I also like the flex box and the WiFi coverage is great for our apartment. I just wish they would have been upfront about when it would have been delivered because then I would have just picked up the modem in the store.
  • Good user interface, some tweaks needed Dec 13, 2018

    By Southernmarine25
    As an above average IT guy, I like easy to use interfaces. I don’t mind the complexities of devices such as Cisco but I’d prefer easier to use UIs. That’s why I like using the XFI app. You can see all wireless devices on your network including offline devices and you can edit the WiFi settings including channel and width without having to connect through the web on a computer. You can even reset the router even while on cellular data. I can also check the peak data usage at specific times, change the logical names of those same devices, but one addition that I’d like to see added would be the ability to view what device was utilizing so much data at that time. Seems like my peak usage was at 3 AM over the last 24 hours. I was in bed, asleep by 10:30, and I don’t have kids. Perhaps I was sleep gaming? Anyways that would be my only complaint.
  • After going to the Xfinity store to get a replacement Gateway, xFi finally worked Feb 5, 2019

    By JBDynamics
    I spent 2 days trying to setup xFi and three xFi pods with my existing Gigabit DOCSIS 3.1 Xfinity gateway. I am a bit disappointed that I had to make 4 phone calls before they finally told me my gateway had hardware issues and I needed to have a service call or exchange it at the store. I chose to drive to the Xfinity store and spent 30 minutes waiting after checking in. They politely swapped out my broken gateway for a new one. I brought it home, plugged it in and within 15 minutes I had the xFi gateway and all 3 xFi pods setup. I linked my smart home gadgets quite easily: an Ecobee 3 thermostat, six IP security cameras, wireless window open/broken alarm sensors and WiFi door locks. While there are a lot of features unavailable from Xfinity residential service, and the new bandwidth caps are terrible, you get what you pay for.
  • Great except a few things Jun 17, 2021

    By NanaPaula
    I really like the Xfinity X1. We have the option to view so many things. Most of the ways to use Xfinity are easy. The only things I do not like compared to our last major provider are: 1. I used to be able to create file folders. I then could label those virtual file folders eg; A. Paula’s movies B. Steve’s movies C. Paula’s TV Programs Etc. I could keep them indefinitely. Not JUST A YEAR. 2. We also could record 10 programs at a time, and watch a recorded show or one of the 10 shows being recorded. 3. I also would like to extend the record time only a minute longer. With the 3 minute extend time is minimum only, other shows will conflict. When you can only record up to 6 programs you can loose some shows. 4. It would be nice if there was small screen in corner of the main screen when you are using the GUIDE and some other things. 5. The last thing is we wish the modem for the internet had back-up battery to last a significant length of in a National, state, and local country emergency or weather eme rgency. We still really like XFINITY, it has lots to view.
  • Nice to be able to easily limit the kids night WIFI access! Jan 30, 2018

    By BuccosYear
    Great app! Nice clean UI & easy to use. Just a few recommendations & observations. 1) Would like the bedtime mode slider to allow me to have the wake up time to be later in the day. For my kids on school nights I would like to start bedtime mode at 9pm & then wake up at 5pm. That way they can get homework done for a few hours after school before being sucked into the personal device WIFI vortex. Currently wake up time can not be later than 11:30am. 2) I am not sure if my daughter is changing the IP address of her phone or what she is doing, but she somehow finds ways to get phone access to the WIFI on her profile through some other device IDs. I keep finding these other devices when only she is on her phone & have to add them to her profile. Any recommendations? Thank you!
  • I want to see the opposite of who uses the most data. Dec 24, 2017

    By CloudFFVII7
    Basically be able to tell who just came by and left without me noticing their sneaky ways but unaware of the device log to my internet. You’ll find out who the one doing all of lying is real fast. I can already sort which machines have the most traffic. Also anykind of further info viewable on each device would be appreciated because with just the current info it leaves me guessing when I have too many things happening at once. Too many devices can quickly get to be too hard to identify to get a definite answer without left guessing which guest device last logged on. Or who it belongs too without being on top of labeling the stuff that guests connected with. More info to point to more clues as to what device I’m dealing with would help out a lot.
  • Job: Well Done! Jul 12, 2019

    By Bianca Elder
    A seamless app for xFinity customers! The only reason it was given 4/5 stars is due to the fact that it will not show service outages within this app. Outages are only shown within the xFinity My Account app while the xFi app will log you out and try to get connected to a new router while the service is down. Also, I would like to see more than just 30 min, 1 hour, and 2 hours for the pause capabilities. It would be really great to have the option of setting a pause time for certain days similar to the bedtime option. If those two issues were to change or maybe the xFi and My Account app were combined then it would be perfect! Update (7/11): The Active Time hours haven’t been updating as time passes. It constantly says 0:00 hr / (insert number) hr.
  • Nov 24, 2021

    By Diedra Giddens
    The app is great to use (that's why I give it 3 stars). However, there's horrible Service in my home. The internet is constantly being interrupted. I cannot get through a 30 minute show without it freezing, or turning off altogether.
  • Nov 3, 2021

    By Brian Hill
    To all the people getting the looping login screen: I had the same problem, but it seemed my Comcast ID wasn't properly set up. Go to their website, find the help option Find Comcast ID near the bottom, and click it. It'll offer to look you up by phone number or email. When it looked me up, it said I wasn't set up properly and then fixed it for me. Looping login screen problem is totally fixed, and I could set up my account. Good luck!
  • Nov 9, 2021

    By Deborah Eaves
    I figured out how to access my mail, at length, after the discontinuance of the Connect app. However, I did experience great duress trying to exit a home depot by producing the e-receipt on the spot, since I received no notice or instruction on how to access my mailbox. Does this mean my mailbox is more secure from hackers, since accessing it myself is a mission? Most likely, I am an idiot, but Luke mist idiots, I press on. I need to know. Thanks.
  • Want more freedom on.... Apr 4, 2018

    By Kryptonite7584
    I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.
  • Regret having their service EBB department conduct to disabled persons Nov 9, 2021

    By Bjkauf
    Definitely none of this is showing up so I assume this will just die off. My bill was changed in Sept to cut out cable and someone put the double play on it and charged me for Tywin months. They would not go backs to when I officially called with my EBB number. It said Driving, ill call u back pending and I was told not to worry about it and they never applied it and it’s expired I was transferred more than 6 times hung up on and had 2 good reps but not able to help the EBB department saw their mistake and told me too bad. Told me they would not go vack and apply my benefit. Months went by and now they said to refill it out they never applied it so r told me it was still pending four months later they were uncooperative and I’m disgusted with being stuck with people who when I tell them I’m disabled treated me worse. Nobody would give any names or if without a threat of complaint and then no help at all. I’m so disgusted by the treatment I got from EBB department and supervisors I could just cry. I have been on the phone for hours and im just home from the hospital
  • App leaves the poor vulnerable to hackers May 15, 2021

    By johngameropa
    As Americans we are taught to take care of our things. And when we do those things have, or may have, some resale value later on. This message was created using an iPhone 5C which is working perfectly well as a phone and with apps, except for this app. If this phone belonged to someone and it was their only phone then XFinity has created a problem for them by not having a last working version available to customers. Ransoms hackers are getting the upper hand not because customers have older tech but because rich companies refuse to honor the purchase of the consumer and make sure their firmware, websites, and apps work with a last valid version option. - It's not the consumer who is the problem, it's the companies creating the problem by no longer standing by the technology they wanted people to purchase. - Xfinity get the last version option for this app so people can protect their networks from older phones. You are to blame when people loose functionality, not the consumer.
  • Love the control but internet drops a lot Aug 18, 2018

    By KYgirlnGA
    We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!
  • Good but with considerable annoyances Apr 19, 2021

    By Eibojuhani
    There are many nice features with the tv aspect. With the remote it is easy to navigate, but the order of channels is random. There are many levels of packages, but rather than group the stations by packages, their arrangement seems random. One nice aspect is that the remote control is voice activated. The biggest weakness is customer service, there is essentially none. Probably to save money they use AI with a computer system to handle customer service, no options to talk with a human. Almost everything I enter as a problem, the computer tells me to restate my problem using different words. I have subscribed to MLB Extra innings, but the programmers do not understand the difference between teams. They show the logos of the teams, but often the broadcast is for the opponent team. Again there does not appear to be any manner to report the problem. The computer seems to know only one manner of fixing a problem - reboot the system.
  • Nice app but needs improvement May 9, 2019

    By @omerkhan
    I really like this app but there are two major problems that I really think should be solved: 1) Improve Performance: when I tap "People" or "Devices" I often have to wait 10 seconds+. It might be because I have too many devices but I'm sure the smart engineers at Xfinity can make it faster. 2) Allow Me to Set a Timer when I UNPAUSE a device: when I pause a device, I get an option to set a timer after which the device is auto unpaused. But when I unpause a device I don't get the same timer option so the device will be paused automatically after a certain period. This is particularly frustrating because if we have to set timers to remind us to manually pause our kids devices e.g. after a hour. And if we forget, the kids have internet access for the rest of the day. Seems like such a simple fix and I wonder why the decision was made not to have a timer option when you both pause and unpause a device?
  • Solved: This app hasn’t worked for months! Aug 13, 2019

    By KatrinaHeil
    Rebooting the Gateway modem seemed to make the app work again. I downloaded this app to set up the x-fi pods we bought to extend coverage throughout the home. The pods randomly reset regularly, disrupting internet service. Sometimes they just don’t seem to be working at all. I would need to get into this app to look at what’s going on with them. But every time I’ve opened the app for the last several months it will start to open then says “Sorry we’re having some trouble. Please contact us at 1-800-xfinity.” I’ve deleted and re-downloaded multiple times, but always the same message. I’ve been putting off calling since I know it will take more time than I want to spend. But we bought the pods to make up for xfinity’s spotty internet. Always dropping out. They don’t work. The app to manage them doesn’t work. Very frustrated! I will call and hope they will fix it but a lot of wasted time!
  • Okay. Could be better. Please add a data usage feature. Jul 25, 2019

    By Wiricijebrjeb
    So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.
  • It’s not worth the money, only if it really worked Jul 7, 2021

    By Unhappily a current customer
    I am always calling Fakefinity; I call them that because they pretend for this amazing app to work, they pretend for amazing experience from their home security, Nope it does not work, not only that it is easily hacked and manipulated by anyone in close proximity. All they need is to be in range of your wifi and please tell me why would you reveal WiFi info via the television when anyone that comes into your home can grab the remote and simply say what is my WiFi and user name and Walla abracadabra there it is isn’t that against Hippa?? Well anyway if I was not under contract I would be an ex-customer this crap is way too expensive for what it actually gives you and that is a way to watch your family while you are home other than that it is not good don’t waste your money, look out the the suburbs and see people who have homes purchase they have the ring device or another company and I’m in the field a lot with my current job and I noticed that they none of them have Xfinity you wonder why right?? I hate what they are doing with their home security, and other services are just horrible and they keep raising the price!!
  • Nov 12, 2021

    By Amber Moore
    It's okay when it's functioning. Very limited in what it can do, which in my opinion defeats the purpose but whatever. Only loads the tabs when you click on them like 75% of the time, and struggles to work on the same company's wifi that I'm starting to think I'm over-paying for between the app issues, the speeds that don't match the promises, the seemingly constant outages, and the charges for going over when I can't even use it half the time so how am I going over?
  • Nov 2, 2021

    By Leonard Wilson
    Process is not helpful, has no benefit far as I'm concerned. While in fact as networking goes it just adds a extra device into the loop at which definitely in this case create the problem. My login information just kept cycling over and over sign in sign ins I'd sign in and repeatedly it would not function. It seems the overall from receiving my equipment to actually having internet connectivity is poorly thought-out equipment was not activated don't give out equipment that's not ready
  • Nov 18, 2021

    By Kirk Kasteler
    It is extremely annoying having to sign in every two days. I want to be able to sign in and stay signed in. How am I supposed to get notifications from my cameras if it keeps logging me out. You need to fix this ASAP because that is extremely poor for a security service to keep logging out by itself. That is not security if it doesn't work properly like it says it will.
  • No details on Usage Feb 1, 2020

    By Freaky.Zeeky
    I’m new to Comcast and they let us know about all the awesome features with the app. Being new to Comcast we got two courtesy months to see our potential usage would be. First month (December) we went over by 10% on a 1TB of data. The month of January last courtesy month and this month I had some family out of the country for 3 weeks so less devices and less time being home throughout the month and by the 20th of Jan. We were notified we used 125% of data. (So we went over) called customer services they can’t see and not very helpful. Unable to tell me why or how we went over all I see is the several devices connect and 1-17% daily use which doesn’t tell me how many gigs or usage is actually being used. To top this all off we were notified if we wanted to upgrade we can go unlimited for $15 more so I decided to use my own modem and return there which even out because of their $13 device fee. But soon to find out it’s $50 extra to go unlimited if we use our own modem which not disclose by a rep or on our contract paperwork.
  • Customer service Feb 8, 2021

    By Dasher8027
    Customer service is mediocre at best when it comes to the TECH SUPPORT DEPARTMENT! I’ve had Xfinity/Comcast over 10+ years, so this review is coming from someone dealing with the tech support department for a really long time and I’ve never made a review about them but maybe this review will bring about much needed change! Usually 85% of the time I end up having to issue out a tech worker to come out and they say it’s nothing I could’ve done on my end but for whatever reason these cable boxes will say no signal and they always refer to the HDMI cord but it’s never my cord, and always keep a 6 pack of HDMI cords handy for this very reason. Now as far as the tech support agents, it sounds like they have a heavy foreign accent and it’s very hard to understand their English. The most frustrating thing is they will charge you to come out and do a repair or a replacement for your system on top of all the other money they charge for monthly. IT’S EXTREMELY EXPENSIVE AND THEY MAKE DIFFICULT TO MAINTAIN THE SERVICE WITH ALL THE ADDED MONTHLY CHARGES WHICH SEEM TO COST MORE AND MORE EVERY MONTH!
  • Don’t like update (July 2021) Jul 22, 2021

    By treycantstay
    I have gigabit internet and I used to have a lot of trouble with my connection, so much so that I had to get a new gateway. After that (over a year ago) no trouble (although I stopped using the assigned profile and restrictions features just to be safe and stopped trying to use their pods). Since then we regularly get 1200 mbps to the gateway and over 400 mbps to devices on wifi and outages are rare. BUT Since the app update we are getting slowdowns that I can’t really troubleshoot because I used to be able to use the app to test the speed and get an mbps figure. Now you can use the app to test the speed for any device on the network but it will tell you that you have a “strong connection” it doesn’t give you the actual mbps and who knows what their threshold for strong connection is. It obviously isn’t performing as well as it was but I have no metric for figuring it out. It was a much better app before this update and it doesn’t inspire confidence in me to switch to the new gateway upgrade they are pushing
  • I use to Love this App Apr 4, 2018

    By Shalynn819
    I loved the XFi app and how i could manage devices at a certain time. I loved how I could still use the Internet even though my children could not, just by switching their profile’s off. I don’t know what happened though. I can’t access the xFi app anymore. I get to the start page that says view Wi-Fi name and password, troubleshoot issues or log out. I can’t do anything past that page. I tried going onto the My Account app and changing my Wi-Fi password and I get the same answer it says we are unable to access this at this time try again or do manually. The My Account app at least allows me to see that I am connected, where as my favorite part about xFi no longer exists along with any other part of it. I tried logging out logging back in, deleting the app and nothing works. I would like to know if this is just me or if it’s an actual bug in the system. I feel like it’s something that’s going on with just me and there’s no way to fix!! I tried doing this from the actual web also and it doesn’t work either for the Xfi.
  • Good idea, poor execution Aug 4, 2018

    By ekv146
    The concept behind this app is wonderful but there are many places where the usefulness needs a lot of help, in priority order: Comcast has started charging us when we go over a monthly limit, and I'm bumping up to that limit every month. It's great that they have the ability to show % bandwidth utilization by device or by profile BUT this is where usefulness is severely lacking. In short, we need a way to debug bandwidth hogs % bandwidth is useless by itself, we need to know actual bandwidth used, and not "low" or "very high" need to be able to see top devices across the entire network, not just top profiles need to be able to drill down from each profile to see top devices Why can't the device name default to the host name, i spent WAY too much time going to each device with its useless default device name, (see UI complaints below). A simple fix would have been to just use the hostname as opposed to some combo of manufacturer (where known) and MAC address UI navigation is just awful, I spend way too much time scrolling down to where I was before when I select an object and then click the back arrow ... figure out a way to remember where I was in a scrolling list before I made a selection (probably the #1 issue that made changing device names so time consuming). There are many more usability comments that I can make, but the next on the list would be to create an iPAD version of the app, or one that can use the iPAD additional real estate.
  • Nov 23, 2021

    By Leonid Medvedovsky
    I repeated manual entering of CMAC Code about dozen of tines and this app repeated every time that it can't find my gateway most likely because my connection is bad. The "online" light every time blinks and I to be sure I switched 12 timrs to o my previous provider to find that the cable works fine. What I can think about this app except that it is USELESS to avoid words like garbage?
  • Terrible app, by a terrible corporation! Mar 31, 2021

    By Sean Hannity Fox News
    Where do I even start? We first got Xfinity years back for homeschooling, it was $10 a month for around 15Mbps. Very reasonable at the time, but the internet has changed, and obviously 15Mbps is nowhere near fast enough today. So a few years ago I upgraded to 50 Mbps, and was charged somewhere around $50 a month. Fine, the internet was fast enough for my needs. But 12 months later, the price doubled. So, I called and got a better deal. Again, 12 months later, price was bumped up. Same thing, except this time they forced me to sign up for a tv service I didn’t want or need in order to get a lower internet price, which ended up being more expensive than before. Now, for the problems with the app. First impressions after downloading it, VERY confusing. No clear way to set up a home, way too many options. This last month I went over 250 GB and was charged an extra $40. Absolutely ABSURD. Nowhere on the app or Xfinitys website is there a spot to see what device pushed me over. I usually never use more than 800GB in a month, but somehow this month I am pushing 1500 GB?! Xfinity is a greedy, corrupt, monopoly corporation that puts profits first. I live in a large city, and Xfinity and Satellite are the only two options. If Xfinity’s competitor from the county next to mine served our area, we would have no data limits and the price would be less than half of what Xfinity charges! SHAME ON ALL GREEDY CAPITALIST MONOPOLIES!
  • Uncaring company who broke our waterline and refuses to fix it Oct 12, 2021

    By Sad and Stinky
    Comcast “upgraded” our lines and in the process ruined our internet experience and our lawn. We called and they came out in a day to fix it and found the upgrade had created issues. So they scheduled a tech to come work on the lines a day or two later. In the process they broke our waterline to our house and left. When we noticed it a few days later with soggy lawn and then a huge spout of water coming up, we called and they made a rocket to fix what they broke. Several days later now they refuse to call us back to actually do the work while my family lives with no water, backed up toilets, unbathed kids and parents, no ability to do laundry, cook or clean. We have been loyal customers for over a decade and even have our phones with them but now will be trying to ATT and Verizon since they have treated us like we do not matter. Uncaring when they break stuff but they will be there should your internet be down. Shameful service and I will be suing them in small claims court for damages and mental anguish. We have a 3 year old, a 7 year old and a active 14 year old who plays football and now has to go to school smelling like he slept he hasn’t showered in a month hurting his self confidence and image at school. This is the worst experience I have ever had from a company and will never use their services again.
  • Can’t access any of the main menu features on the app Sep 9, 2020

    By pookal
    It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.
  • Nov 3, 2021

    By Sierra Hubbard
    This is the worst app I think I've ever tried to use. It crashes regularly and tells me "That didn't seem to work, WHOOPS." I've been trying to set up our internet and flex garbage for more than an hour, and it's taking forever because your equipment is unreliable. Plus, you force me to use a faulty app, which requires internet, to set up my internet. And to top it off, you offer "24/7 real-time support," which amounts to texting a bot that can't understand sentences longer than three words.
  • Poor customer service Dec 5, 2020

    By glesgalass
    We have experienced intermittent internet service since we upgraded modem and speed to 600. Last week, our service was interrupted on 2 occasions for several hours each time. I have contacted customer service a few times. Again, I had occasion to call the other day. I was on the phone with service rep for 25 minutes before she hung up on me. I informed her I had restarted modem twice prior to calling. I also informed her I ran a speed check etc. She asked which device caused the problem. I explained it was the internet connection not any device. She placed me on hold several times. I suggested a technician check connection outside my home. Again I was placed on hold as she stated she was scheduling a day for technician to check for problems. I informed her that since upgrading and adding extra speed etc, we had experienced problems. She ended call with me, which was most definitely unprofessional. She did not contact me after the fact, hence the negative review. The customer service was unacceptable, there was no resolution and no technician came to check anything. I have now awarded 1 star as I have received no response or assistance from anyone. I would like to escalate to a manager, but have noticed other individuals have also received negative customer service. Thank you.
  • Nov 13, 2021

    By Kori Cates
    I'm not sure why this app sucks so bad but it hardly ever works for me. Very seldom does it even load. Takes forever to pull up my cameras and always crashes. Then one minute I can check my cameras, the next I can't see the camera option. Don't even get me started on the latest issue. I can't see any recordings on ANY camera after 5pm. I was told to use the home app again to see the saved recordings. Like, no? I should be able to use this app for everything. SICK OF XFINITY!!!
  • Nov 21, 2021

    By Sara Dodd
    My internet has nothing to do with phone. A completely different bill and company. They refuse to contact through the phone number attached to the account, which works intermittently. All repairs they want to send through my cell phone. Horrid service the last 3 weeks. Today let's fix your internet by getting on something that will not connect. So let's use t-mobile phones to fix it. Arrrgh
  • Do not use xfinity unless you have to May 15, 2021

    By Jyy900
    If i had the availability to use any other provider i would. Comcast/xfinity has always been just absolute garbage. Such a money hungry corporation, random changes in your monthly charges. RANDOMLY - For two months i went through “100% of my data” and this was after about 20 months with xfinity. My life did not change bro, how and where did data percentage even come from for my wifi. And with no changes to my life, i am no longer using “100% of my data” for my wifi. Don't know how it resolved itself but for 2 months apparently i used crazy amounts of wifi - with a 2 person household and NOT the cheapest plan whatsoever. I can see when i made payments for the last 2 years, but i cant seem to be able to see how much i actually paid each month. But i can guarantee, whatever amount they say the plan or “promotion” is, will not be the amount you will be paying. You will be blasted with dumb fees, and you will also not get the quality wifi that is promised from the promotions. Takes time but you will see how money hungry xfinity really is. Outsourced customer service with a frontline of an “xfinity assistant” on the mobile apps that accomplish nothing. False promises and false advertising
  • Nov 16, 2021

    By Jeremy Parker
    Never works. Constantly loops back to the login screen. Already tried clearing my cache til the beginning of time. Comcast reps don't even know why it doesn't work. I'd give 0 stars if I could. Now sitting dead in the water while I wait for someone to do something on Xfinity's side to finish a new modem setup.

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