About Xfinity
About Xfinity
The Xfinity app is the easiest way to activate your Internet service, get online in minutes, and set up your home network — no technician needed. Never miss a moment with tools to improve your connection like speed test, troubleshooting, and more. Check network status, view your plan details, and even pay your bill, all from the palm of your hand. And get always-on support with 24/7 real-time help and support right from the app with Xfinity Assistant.
Plus, customers with an xFi Gateway get a powerful, more secure connection for your home with exclusive xFi features included in the app:
• Protect your network. Help keep your loved ones safer online with Advanced Security, included at no extra cost.
• Enjoy the ultimate control. Create your own WiFi name and password, assign user profiles, and view and control connected devices.
• Have peace of mind. Pause WiFi for family time, set kid-safe browsing and much more with powerful parental controls.
• Help improve WiFi coverage. Assess the strength of your WiFi and even order an xFi Pod, right from the app.
Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.
Need help signing in?
- If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted
- Look up your existing Xfinity ID: xfinity.com/id
- Or reset your Xfinity password: xfinity.com/password
Learn more about your options related to 'California Civil Code §1798.135: Do Not Sell My Info' at www.xfinity.com/privacy/manage-preference
Plus, customers with an xFi Gateway get a powerful, more secure connection for your home with exclusive xFi features included in the app:
• Protect your network. Help keep your loved ones safer online with Advanced Security, included at no extra cost.
• Enjoy the ultimate control. Create your own WiFi name and password, assign user profiles, and view and control connected devices.
• Have peace of mind. Pause WiFi for family time, set kid-safe browsing and much more with powerful parental controls.
• Help improve WiFi coverage. Assess the strength of your WiFi and even order an xFi Pod, right from the app.
Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.
Need help signing in?
- If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted
- Look up your existing Xfinity ID: xfinity.com/id
- Or reset your Xfinity password: xfinity.com/password
Learn more about your options related to 'California Civil Code §1798.135: Do Not Sell My Info' at www.xfinity.com/privacy/manage-preference
Ratings & Reviews
Write a Review
Community
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RELIEVED!
Apr 27, 2019 xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago more -
Features in app
Oct 29, 2020 Love the app overall. Bug fixes needed. I tried to use the app to let them know there are bugs but the computer assistants doesn’t want to let me. 1.bug: I pause a device or group of them but within 24 they are unpaused again. Tried then to set time limits but each day is different so this doesn’t help. 2.bug. They have been able to unconnected on their device and they reconnect to the 2nd line and get on even though I paused them. (Sneaky 9 yr olds.) 3. No a bug but needed. I want to be able to have my kids earn their time so instead of a set limit I wish I could set a timer. You earned 1 hr. If you just keep changing the quantity of time they get you can do this but it is a hassle. I will update review if they fix the pause feature so it doesn’t reset everyday. This would move it up to a 4 of 5 star because I really do love the app. It makes me a witchy mom but school comes first not everything else. I can shut everything down or school and work wouldn’t go on. We have on average around 40-60 devices going at a time and they seem to keep up. (Work involves finding bugs on devices) That’s an average of 3.5 devices per person. If I can shut some down and keep them down then our usage goes to others. Thank witchy mom. more -
May 24, 2021 It's great to help control family device times, BUT it needs to notify when a new device is trying to connect. Give the owners the ability to approve or deny the device connection. I've had many unknown devices connected and it causes interruption to speed and connectivity. Please add that option!!! I'll change my rating from 4 to a 5 when you do 🙂. more -
Want more freedom on....
Apr 4, 2018 I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle. more -
Assistance with new modem activation
Aug 15, 2019 After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley more -
Thank you
Mar 4, 2021 We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future. more -
May 28, 2021 The app is okay. Sometimes it doesn't connect to my network and router the first time. More importantly Comcast Xfinity service is meh. Not horrible, but for the price we pay, it's not good either. I can't believe their audacity to ask us to switch to their mobile phone service when they can't do really good cable/internet. more -
Great, but could use...
Apr 23, 2018 Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices. more -
Jun 5, 2021 The app is great.Very user friendly now. Customer support is always, ALWAYS, customer solution driven. From the assist bot to the humans, 100%. I'm old enough to recall how monopoly cable companies' customer support ppl typically were disconnected from customer calling in with an issue & them having a call to take. Then there were the other country accents & insane costs. Like Goldilocks & the 3 bear's, this one is JUST right! more -
So Far So Good
May 9, 2019 Switched to the 250gig level modem about a month ago. Since that time we have consistently gotten speeds between 250 and 300 gig. Then three days ago I got an email stating after a review of our account, we qualified for free WiFi extender pods. Received them today and they installed without a hitch. Now my three floor home has excellent signal strength everywhere I have measured. I appreciate that for the most part, we receive consistent service with very little downtime. I own all XFINITY services(TV, WiFi, VOIP, Home Security and wireless Phone) and although by no means cheap, we receive ours services with little disruption which in this day and age I feel is the number one measure of service. If I was asked for criticisms, I would list their automated phone system which I find cumbersome and the fact that they utilize customer service representatives who have English as a second language and for me, are difficult to understand. more
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RELIEVED!
Apr 27, 2019 xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago more -
Features in app
Oct 29, 2020 Love the app overall. Bug fixes needed. I tried to use the app to let them know there are bugs but the computer assistants doesn’t want to let me. 1.bug: I pause a device or group of them but within 24 they are unpaused again. Tried then to set time limits but each day is different so this doesn’t help. 2.bug. They have been able to unconnected on their device and they reconnect to the 2nd line and get on even though I paused them. (Sneaky 9 yr olds.) 3. No a bug but needed. I want to be able to have my kids earn their time so instead of a set limit I wish I could set a timer. You earned 1 hr. If you just keep changing the quantity of time they get you can do this but it is a hassle. I will update review if they fix the pause feature so it doesn’t reset everyday. This would move it up to a 4 of 5 star because I really do love the app. It makes me a witchy mom but school comes first not everything else. I can shut everything down or school and work wouldn’t go on. We have on average around 40-60 devices going at a time and they seem to keep up. (Work involves finding bugs on devices) That’s an average of 3.5 devices per person. If I can shut some down and keep them down then our usage goes to others. Thank witchy mom. more -
May 24, 2021 It's great to help control family device times, BUT it needs to notify when a new device is trying to connect. Give the owners the ability to approve or deny the device connection. I've had many unknown devices connected and it causes interruption to speed and connectivity. Please add that option!!! I'll change my rating from 4 to a 5 when you do 🙂. more -
Want more freedom on....
Apr 4, 2018 I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle. more -
Assistance with new modem activation
Aug 15, 2019 After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley more -
Thank you
Mar 4, 2021 We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future. more -
May 28, 2021 The app is okay. Sometimes it doesn't connect to my network and router the first time. More importantly Comcast Xfinity service is meh. Not horrible, but for the price we pay, it's not good either. I can't believe their audacity to ask us to switch to their mobile phone service when they can't do really good cable/internet. more -
Great, but could use...
Apr 23, 2018 Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices. more -
Jun 5, 2021 The app is great.Very user friendly now. Customer support is always, ALWAYS, customer solution driven. From the assist bot to the humans, 100%. I'm old enough to recall how monopoly cable companies' customer support ppl typically were disconnected from customer calling in with an issue & them having a call to take. Then there were the other country accents & insane costs. Like Goldilocks & the 3 bear's, this one is JUST right! more -
So Far So Good
May 9, 2019 Switched to the 250gig level modem about a month ago. Since that time we have consistently gotten speeds between 250 and 300 gig. Then three days ago I got an email stating after a review of our account, we qualified for free WiFi extender pods. Received them today and they installed without a hitch. Now my three floor home has excellent signal strength everywhere I have measured. I appreciate that for the most part, we receive consistent service with very little downtime. I own all XFINITY services(TV, WiFi, VOIP, Home Security and wireless Phone) and although by no means cheap, we receive ours services with little disruption which in this day and age I feel is the number one measure of service. If I was asked for criticisms, I would list their automated phone system which I find cumbersome and the fact that they utilize customer service representatives who have English as a second language and for me, are difficult to understand. more
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Jun 8, 2021 Oh, you guys can log in? Weird flex. 👀 I log in, and it brings me right back to the log in page. It's like "Groundhog Day." 😅 Lucky for me, this is the only way to activate my modem, and it doesn't look like that's going to happen. 😒 Considering, I have uninstalled and reinstalled this app 5 times now, reset my entire phone, and updated everything. 😬 Thankfully, due to the reliability of this app, I am now just paying for a cute box to sit in my house until it's fixed. 🙃 more -
Jun 3, 2021 The app was good until they did some update that made it merely impossible to track the devices on your WiFi and look at your bill. Now it just takes me to some chat bot that's of little to no use. My review will stay at 1-star until the app is back to the way it once was, or at least updated to something better than what it is right now. more -
Terrible app, by a terrible corporation!
Mar 31, 2021 Where do I even start? We first got Xfinity years back for homeschooling, it was $10 a month for around 15Mbps. Very reasonable at the time, but the internet has changed, and obviously 15Mbps is nowhere near fast enough today. So a few years ago I upgraded to 50 Mbps, and was charged somewhere around $50 a month. Fine, the internet was fast enough for my needs. But 12 months later, the price doubled. So, I called and got a better deal. Again, 12 months later, price was bumped up. Same thing, except this time they forced me to sign up for a tv service I didn’t want or need in order to get a lower internet price, which ended up being more expensive than before. Now, for the problems with the app. First impressions after downloading it, VERY confusing. No clear way to set up a home, way too many options. This last month I went over 250 GB and was charged an extra $40. Absolutely ABSURD. Nowhere on the app or Xfinitys website is there a spot to see what device pushed me over. I usually never use more than 800GB in a month, but somehow this month I am pushing 1500 GB?! Xfinity is a greedy, corrupt, monopoly corporation that puts profits first. I live in a large city, and Xfinity and Satellite are the only two options. If Xfinity’s competitor from the county next to mine served our area, we would have no data limits and the price would be less than half of what Xfinity charges! SHAME ON ALL GREEDY CAPITALIST MONOPOLIES! more -
May 30, 2021 I won't rate the app as a standalone product. It works well enough. But unfortunately it's tied to the shady company called Xfinity. Constant outages. Zero help. They always offer the same "we can restart your modem" which helps for a day or two if I'm lucky. Then again, no connection. They clearly don't care to actually help, or they might figure out why this continues to happen. more -
Okay. Could be better. Please add a data usage feature.
Jul 25, 2019 So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days. more -
Jun 2, 2021 The app has been working ok. It's pretty slow and honestly it seems like the web version is better. The internet has been bad in general for a while now. I get the speeds I'm paying for and everything is connected but I believe the gateway is lacking. I have to reset it a lot to get everything working right. It could partly be I have a lot of wifi devices but it works fine after a reset. I'm not sure why it's so inconsistent. more -
Can’t access any of the main menu features on the app
Sep 9, 2020 It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue. more -
Jun 6, 2021 Very inconsistent on whether it works or not. Still does not stop internet even though you selected pause internet. The timer is a joke, you can not set how long to have the internet down. All you can select is having it down on weekends or weekdays with a set for the hour to go down and come back up. more -
Poor customer service
Dec 5, 2020 We have experienced intermittent internet service since we upgraded modem and speed to 600. Last week, our service was interrupted on 2 occasions for several hours each time. I have contacted customer service a few times. Again, I had occasion to call the other day. I was on the phone with service rep for 25 minutes before she hung up on me. I informed her I had restarted modem twice prior to calling. I also informed her I ran a speed check etc. She asked which device caused the problem. I explained it was the internet connection not any device. She placed me on hold several times. I suggested a technician check connection outside my home. Again I was placed on hold as she stated she was scheduling a day for technician to check for problems. I informed her that since upgrading and adding extra speed etc, we had experienced problems. She ended call with me, which was most definitely unprofessional. She did not contact me after the fact, hence the negative review. The customer service was unacceptable, there was no resolution and no technician came to check anything. I have now awarded 1 star as I have received no response or assistance from anyone. I would like to escalate to a manager, but have noticed other individuals have also received negative customer service. Thank you. more -
Jun 6, 2021 The app is busted. "You are logged in, but we are unable.." same message, everytime. Can't use the app. There's like a 1 in 50 chance it actually opens normally. I tried everything. Before you interject, no, i don't need your tech tips, i know what you're gonna say and i already tried all of it. It isn't me or my hardware. Its your software or hardware. It could be a server issue, it could be an app issue, but it sure isn't an issue stemming from my end. more
No reviews available
No reviews available
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RELIEVED!
Apr 27, 2019 xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago more -
Assistance with new modem activation
Aug 15, 2019 After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley more -
Thank you
Mar 4, 2021 We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future. more -
Jun 5, 2021 The app is great.Very user friendly now. Customer support is always, ALWAYS, customer solution driven. From the assist bot to the humans, 100%. I'm old enough to recall how monopoly cable companies' customer support ppl typically were disconnected from customer calling in with an issue & them having a call to take. Then there were the other country accents & insane costs. Like Goldilocks & the 3 bear's, this one is JUST right! more -
So Far So Good
May 9, 2019 Switched to the 250gig level modem about a month ago. Since that time we have consistently gotten speeds between 250 and 300 gig. Then three days ago I got an email stating after a review of our account, we qualified for free WiFi extender pods. Received them today and they installed without a hitch. Now my three floor home has excellent signal strength everywhere I have measured. I appreciate that for the most part, we receive consistent service with very little downtime. I own all XFINITY services(TV, WiFi, VOIP, Home Security and wireless Phone) and although by no means cheap, we receive ours services with little disruption which in this day and age I feel is the number one measure of service. If I was asked for criticisms, I would list their automated phone system which I find cumbersome and the fact that they utilize customer service representatives who have English as a second language and for me, are difficult to understand. more
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May 24, 2021 It's great to help control family device times, BUT it needs to notify when a new device is trying to connect. Give the owners the ability to approve or deny the device connection. I've had many unknown devices connected and it causes interruption to speed and connectivity. Please add that option!!! I'll change my rating from 4 to a 5 when you do 🙂. more -
Great, but could use...
Apr 23, 2018 Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices. more
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Features in app
Oct 29, 2020 Love the app overall. Bug fixes needed. I tried to use the app to let them know there are bugs but the computer assistants doesn’t want to let me. 1.bug: I pause a device or group of them but within 24 they are unpaused again. Tried then to set time limits but each day is different so this doesn’t help. 2.bug. They have been able to unconnected on their device and they reconnect to the 2nd line and get on even though I paused them. (Sneaky 9 yr olds.) 3. No a bug but needed. I want to be able to have my kids earn their time so instead of a set limit I wish I could set a timer. You earned 1 hr. If you just keep changing the quantity of time they get you can do this but it is a hassle. I will update review if they fix the pause feature so it doesn’t reset everyday. This would move it up to a 4 of 5 star because I really do love the app. It makes me a witchy mom but school comes first not everything else. I can shut everything down or school and work wouldn’t go on. We have on average around 40-60 devices going at a time and they seem to keep up. (Work involves finding bugs on devices) That’s an average of 3.5 devices per person. If I can shut some down and keep them down then our usage goes to others. Thank witchy mom. more -
Want more freedom on....
Apr 4, 2018 I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle. more -
May 28, 2021 The app is okay. Sometimes it doesn't connect to my network and router the first time. More importantly Comcast Xfinity service is meh. Not horrible, but for the price we pay, it's not good either. I can't believe their audacity to ask us to switch to their mobile phone service when they can't do really good cable/internet. more -
Love the control but internet drops a lot
Aug 18, 2018 We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!! more
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Okay. Could be better. Please add a data usage feature.
Jul 25, 2019 So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days. more -
Jun 8, 2021 Usually issues are easily resolved! But here lately, it's soo slow downloading especially! And early this morning, no t.v means no weather OR traffic alerts bfor I head out 1 1/2 hour drive. Can't use the x1 app, bc it says, no connection! So, what good is it to have one if it can't help fix the problem!! more -
May 31, 2021 The service has been getting increasingly poor. I called customer support I have to go through the automated system who tells you a text has to be completed before you can talk to a technical person it tells you after the automated test someone will call you. No one ever calls. When you finally speak to a live person they don't know how to solve the problem so they transfer you to another person you have to explain your problem again when all is said and done you still have the problem. more
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Jun 8, 2021 Oh, you guys can log in? Weird flex. 👀 I log in, and it brings me right back to the log in page. It's like "Groundhog Day." 😅 Lucky for me, this is the only way to activate my modem, and it doesn't look like that's going to happen. 😒 Considering, I have uninstalled and reinstalled this app 5 times now, reset my entire phone, and updated everything. 😬 Thankfully, due to the reliability of this app, I am now just paying for a cute box to sit in my house until it's fixed. 🙃 more -
Jun 3, 2021 The app was good until they did some update that made it merely impossible to track the devices on your WiFi and look at your bill. Now it just takes me to some chat bot that's of little to no use. My review will stay at 1-star until the app is back to the way it once was, or at least updated to something better than what it is right now. more -
Terrible app, by a terrible corporation!
Mar 31, 2021 Where do I even start? We first got Xfinity years back for homeschooling, it was $10 a month for around 15Mbps. Very reasonable at the time, but the internet has changed, and obviously 15Mbps is nowhere near fast enough today. So a few years ago I upgraded to 50 Mbps, and was charged somewhere around $50 a month. Fine, the internet was fast enough for my needs. But 12 months later, the price doubled. So, I called and got a better deal. Again, 12 months later, price was bumped up. Same thing, except this time they forced me to sign up for a tv service I didn’t want or need in order to get a lower internet price, which ended up being more expensive than before. Now, for the problems with the app. First impressions after downloading it, VERY confusing. No clear way to set up a home, way too many options. This last month I went over 250 GB and was charged an extra $40. Absolutely ABSURD. Nowhere on the app or Xfinitys website is there a spot to see what device pushed me over. I usually never use more than 800GB in a month, but somehow this month I am pushing 1500 GB?! Xfinity is a greedy, corrupt, monopoly corporation that puts profits first. I live in a large city, and Xfinity and Satellite are the only two options. If Xfinity’s competitor from the county next to mine served our area, we would have no data limits and the price would be less than half of what Xfinity charges! SHAME ON ALL GREEDY CAPITALIST MONOPOLIES! more -
May 30, 2021 I won't rate the app as a standalone product. It works well enough. But unfortunately it's tied to the shady company called Xfinity. Constant outages. Zero help. They always offer the same "we can restart your modem" which helps for a day or two if I'm lucky. Then again, no connection. They clearly don't care to actually help, or they might figure out why this continues to happen. more -
Jun 2, 2021 The app has been working ok. It's pretty slow and honestly it seems like the web version is better. The internet has been bad in general for a while now. I get the speeds I'm paying for and everything is connected but I believe the gateway is lacking. I have to reset it a lot to get everything working right. It could partly be I have a lot of wifi devices but it works fine after a reset. I'm not sure why it's so inconsistent. more -
Can’t access any of the main menu features on the app
Sep 9, 2020 It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue. more -
Jun 6, 2021 Very inconsistent on whether it works or not. Still does not stop internet even though you selected pause internet. The timer is a joke, you can not set how long to have the internet down. All you can select is having it down on weekends or weekdays with a set for the hour to go down and come back up. more -
Poor customer service
Dec 5, 2020 We have experienced intermittent internet service since we upgraded modem and speed to 600. Last week, our service was interrupted on 2 occasions for several hours each time. I have contacted customer service a few times. Again, I had occasion to call the other day. I was on the phone with service rep for 25 minutes before she hung up on me. I informed her I had restarted modem twice prior to calling. I also informed her I ran a speed check etc. She asked which device caused the problem. I explained it was the internet connection not any device. She placed me on hold several times. I suggested a technician check connection outside my home. Again I was placed on hold as she stated she was scheduling a day for technician to check for problems. I informed her that since upgrading and adding extra speed etc, we had experienced problems. She ended call with me, which was most definitely unprofessional. She did not contact me after the fact, hence the negative review. The customer service was unacceptable, there was no resolution and no technician came to check anything. I have now awarded 1 star as I have received no response or assistance from anyone. I would like to escalate to a manager, but have noticed other individuals have also received negative customer service. Thank you. more -
Jun 6, 2021 The app is busted. "You are logged in, but we are unable.." same message, everytime. Can't use the app. There's like a 1 in 50 chance it actually opens normally. I tried everything. Before you interject, no, i don't need your tech tips, i know what you're gonna say and i already tried all of it. It isn't me or my hardware. Its your software or hardware. It could be a server issue, it could be an app issue, but it sure isn't an issue stemming from my end. more -
Jun 5, 2021 Xfinity in its infinite wisdom has made it so you can't change your own email without an agent. Twice I have tried to resolve this, and neither time was it successful. Even more irritating is when they ask you to go check to see if it worked. If I travel away from the chat window it closes and I lose the person I was working with. Then I have to start over again. >:( more
What’s Groovy
I received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on the app- easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. The app told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough the app wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️
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What’s Subpar
This is what they give you to make it look like you have some control over the router. In reality, your bandwidth on their equipment is being used for their cellphones and free wifi hotspots. What does it matter if you can change the IP layout if your (their) router broadcasts it openly every three seconds? (The answer is not at all.) All real settings are locked.
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