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Xfinity

Xfinity

Comcast

Get the most out of your Internet

4.3 Ratings 599K+ Reviews 5M+ Downloads

Ratings & Reviews

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  • Features in app Aug 9, 2021

    By 4+more
    Love the app overall. Bug fixes needed. I tried to use the app to let them know there are bugs but the computer assistants doesn’t want to let me. 1.bug: I pause a device or group of them but within 24 they are unpaused again. Tried then to set time limits but each day is different so this doesn’t help. 2.bug. They have been able to unconnected on their device and they reconnect to the 2nd line and get on even though I paused them. (Sneaky 9 yr olds.) 3. No a bug but needed. I want to be able to have my kids earn their time so instead of a set limit I wish I could set a timer. You earned 1 hr. If you just keep changing the quantity of time they get you can do this but it is a hassle. I will update review if they fix the pause feature so it doesn’t reset everyday. This would move it up to a 4 of 5 star because I really do love the app. It makes me a witchy mom but school comes first not everything else. I can shut everything down or school and work wouldn’t go on. We have on average around 40-60 devices going at a time and they seem to keep up. (Work involves finding bugs on devices) That’s an average of 3.5 devices per person. If I can shut some down and keep them down then our usage goes to others. Thank witchy mom.
  • Want more freedom on.... Apr 4, 2018

    By Kryptonite7584
    I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.
  • Assistance with new modem activation Aug 15, 2019

    By Doxiesusie
    After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley
  • Thank you Mar 4, 2021

    By coleyh315
    We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.
  • Sep 6, 2021

    By Jeffrey L
    Pretty useful app but I can never use my email or phone number to log onto the app, I Can Only log onto two XFINITY apps out of all of them which is a bunch, also I found that the apps all icoukd be very confusing & scattered all across the page I had a hard time trying to cause someone's devices should looked over by a team of professionals to find ways to make things easier!
  • Great, but could use... Apr 23, 2018

    By KiwiMoon
    Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices.
  • Aug 31, 2021

    By Ed Fitzgerald
    I love the triple play more and more as I learn to use it now that we have everything working. We had a rough start which turned out to be a broken but not separated line from the pole. (1982 vintage Comcast line held up well until introduced to modern speeds.) The agents supporting the fix were patient, professional, and friendly. It did take a Tech on the pole to find the problem. Nice work, Everybody!
  • Love the control but internet drops a lot Aug 18, 2018

    By KYgirlnGA
    We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!
  • Internet outage Sep 3, 2019

    By 4ind
    Back around the first of August we reported a problem with our system, internet and TV( the HD side. They tried numerous times to correct the problem and could not, so they scheduled a technician to come out. He did some work in the protector and said that the service pedestal needed some rehad(cleanup work), he would put an order in to have that done. Seems that every night when the sun would go down and temp drop my internet and tv would go out and I could not use it. I call last Thursday and talked with the service center and they tried to reset to no avail! I got a call to set an appointment for 9/7/19 I said that was not acceptable have someone on 9/3/19. They sent me a text confirmed I was the #1 position for 9/3/19 between 1:00 - 3:00 pm. Then this morning I got a text that that appointment was not available and they could not do anything other than 9/7/19. Still having trouble with system. Have filed complaint with the IURC, not happy with service at all!
  • Sep 6, 2021

    By Derek Martin
    This app is useless. Crashes every time I attempt to login. All I'm trying to do is activate my internet. I've tried uninstalling and reinstalling and the same thing happens. And they make you use the app to complete the installation. Went to the storefront and got a "secret number" to call. It was all voice prompts verifying the account and then it tells me I must use the app to complete the installation. Can't make this stuff up.....
  • Features in app Aug 9, 2021

    By 4+more
    Love the app overall. Bug fixes needed. I tried to use the app to let them know there are bugs but the computer assistants doesn’t want to let me. 1.bug: I pause a device or group of them but within 24 they are unpaused again. Tried then to set time limits but each day is different so this doesn’t help. 2.bug. They have been able to unconnected on their device and they reconnect to the 2nd line and get on even though I paused them. (Sneaky 9 yr olds.) 3. No a bug but needed. I want to be able to have my kids earn their time so instead of a set limit I wish I could set a timer. You earned 1 hr. If you just keep changing the quantity of time they get you can do this but it is a hassle. I will update review if they fix the pause feature so it doesn’t reset everyday. This would move it up to a 4 of 5 star because I really do love the app. It makes me a witchy mom but school comes first not everything else. I can shut everything down or school and work wouldn’t go on. We have on average around 40-60 devices going at a time and they seem to keep up. (Work involves finding bugs on devices) That’s an average of 3.5 devices per person. If I can shut some down and keep them down then our usage goes to others. Thank witchy mom.
  • Want more freedom on.... Apr 4, 2018

    By Kryptonite7584
    I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.
  • Assistance with new modem activation Aug 15, 2019

    By Doxiesusie
    After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley
  • Thank you Mar 4, 2021

    By coleyh315
    We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.
  • Sep 6, 2021

    By Jeffrey L
    Pretty useful app but I can never use my email or phone number to log onto the app, I Can Only log onto two XFINITY apps out of all of them which is a bunch, also I found that the apps all icoukd be very confusing & scattered all across the page I had a hard time trying to cause someone's devices should looked over by a team of professionals to find ways to make things easier!
  • Great, but could use... Apr 23, 2018

    By KiwiMoon
    Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices.
  • Aug 31, 2021

    By Ed Fitzgerald
    I love the triple play more and more as I learn to use it now that we have everything working. We had a rough start which turned out to be a broken but not separated line from the pole. (1982 vintage Comcast line held up well until introduced to modern speeds.) The agents supporting the fix were patient, professional, and friendly. It did take a Tech on the pole to find the problem. Nice work, Everybody!
  • Love the control but internet drops a lot Aug 18, 2018

    By KYgirlnGA
    We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!
  • Internet outage Sep 3, 2019

    By 4ind
    Back around the first of August we reported a problem with our system, internet and TV( the HD side. They tried numerous times to correct the problem and could not, so they scheduled a technician to come out. He did some work in the protector and said that the service pedestal needed some rehad(cleanup work), he would put an order in to have that done. Seems that every night when the sun would go down and temp drop my internet and tv would go out and I could not use it. I call last Thursday and talked with the service center and they tried to reset to no avail! I got a call to set an appointment for 9/7/19 I said that was not acceptable have someone on 9/3/19. They sent me a text confirmed I was the #1 position for 9/3/19 between 1:00 - 3:00 pm. Then this morning I got a text that that appointment was not available and they could not do anything other than 9/7/19. Still having trouble with system. Have filed complaint with the IURC, not happy with service at all!
  • Sep 6, 2021

    By Derek Martin
    This app is useless. Crashes every time I attempt to login. All I'm trying to do is activate my internet. I've tried uninstalling and reinstalling and the same thing happens. And they make you use the app to complete the installation. Went to the storefront and got a "secret number" to call. It was all voice prompts verifying the account and then it tells me I must use the app to complete the installation. Can't make this stuff up.....
  • Terrible app, by a terrible corporation! Mar 31, 2021

    By Sean Hannity Fox News
    Where do I even start? We first got Xfinity years back for homeschooling, it was $10 a month for around 15Mbps. Very reasonable at the time, but the internet has changed, and obviously 15Mbps is nowhere near fast enough today. So a few years ago I upgraded to 50 Mbps, and was charged somewhere around $50 a month. Fine, the internet was fast enough for my needs. But 12 months later, the price doubled. So, I called and got a better deal. Again, 12 months later, price was bumped up. Same thing, except this time they forced me to sign up for a tv service I didn’t want or need in order to get a lower internet price, which ended up being more expensive than before. Now, for the problems with the app. First impressions after downloading it, VERY confusing. No clear way to set up a home, way too many options. This last month I went over 250 GB and was charged an extra $40. Absolutely ABSURD. Nowhere on the app or Xfinitys website is there a spot to see what device pushed me over. I usually never use more than 800GB in a month, but somehow this month I am pushing 1500 GB?! Xfinity is a greedy, corrupt, monopoly corporation that puts profits first. I live in a large city, and Xfinity and Satellite are the only two options. If Xfinity’s competitor from the county next to mine served our area, we would have no data limits and the price would be less than half of what Xfinity charges! SHAME ON ALL GREEDY CAPITALIST MONOPOLIES!
  • Sep 22, 2021

    By A War Hararmbe
    I wish I could give this app negative stars. Everything is referred to the app, but if it crashes so does the whole conversation. It's just a way to avoid speaking person to person over the phone to fix the issues. This app has been telling me about an outage every day for 8+ hours. I can't get ahold of a real person to find out if it's ever going to be fixed
  • Okay. Could be better. Please add a data usage feature. Jul 25, 2019

    By Wiricijebrjeb
    So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.
  • Aug 29, 2021

    By Corey Boyles
    I don't want an app, I was perfectly happy doing whatever Xfinity things I needed to do through web browsers. I have been forced to install this in order to activate a new gateway they sent me, which is the exact same model and software version as the old one. It was even manufactured 2 months before the one I already had.
  • Sep 23, 2021

    By Michelle R. Ramirez
    The app freezes quite often so the benefit of having it is very diminished. Can't access it when I need to restart the Gateway, which is unfortunately an often occurrence. The Flex TV box that came with our Gateway doesn't work and we are on our THIRD box. Must unplug it & restart the Gateway before plugging it back in...EVERY DAY. Annddd, I had to download an additional app, the Xfinity Remote Control app, because the issue with Flex TV box cannot be fixed & the remote doesn't work either.
  • Can’t access any of the main menu features on the app Sep 9, 2020

    By pookal
    It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.
  • Sep 8, 2021

    By Ramsey
    Worst app, cant log in, it says "were having trouble activating your modem text an agent" and forcing me to sign out. I did everything you name it all including their customer service but none of them fix the problem. Im using my own router and its supported by xfinity. Btw I have internet but for some reason does not recognize my Wi-Fi cable modem. Do not download this app, If you use your personal Router or all in one modem router use their app much better. Fix this problem xfinity.
  • Poor customer service Dec 5, 2020

    By glesgalass
    We have experienced intermittent internet service since we upgraded modem and speed to 600. Last week, our service was interrupted on 2 occasions for several hours each time. I have contacted customer service a few times. Again, I had occasion to call the other day. I was on the phone with service rep for 25 minutes before she hung up on me. I informed her I had restarted modem twice prior to calling. I also informed her I ran a speed check etc. She asked which device caused the problem. I explained it was the internet connection not any device. She placed me on hold several times. I suggested a technician check connection outside my home. Again I was placed on hold as she stated she was scheduling a day for technician to check for problems. I informed her that since upgrading and adding extra speed etc, we had experienced problems. She ended call with me, which was most definitely unprofessional. She did not contact me after the fact, hence the negative review. The customer service was unacceptable, there was no resolution and no technician came to check anything. I have now awarded 1 star as I have received no response or assistance from anyone. I would like to escalate to a manager, but have noticed other individuals have also received negative customer service. Thank you.
  • Sep 14, 2021

    By Not Applicable
    It seems like everyday there is an update. After each and every update you need to go back into the app and at least open it for the alerts to work again. If you rely on alerts to let you know when there is activity in front of one of your cameras then this is not the system for you. It is a very dangerous system with a false sense of security.

No reviews available

No reviews available

  • Assistance with new modem activation Aug 15, 2019

    By Doxiesusie
    After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley
  • Thank you Mar 4, 2021

    By coleyh315
    We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.
  • Aug 31, 2021

    By Ed Fitzgerald
    I love the triple play more and more as I learn to use it now that we have everything working. We had a rough start which turned out to be a broken but not separated line from the pole. (1982 vintage Comcast line held up well until introduced to modern speeds.) The agents supporting the fix were patient, professional, and friendly. It did take a Tech on the pole to find the problem. Nice work, Everybody!
  • Great, but could use... Apr 23, 2018

    By KiwiMoon
    Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices.
  • Internet outage Sep 3, 2019

    By 4ind
    Back around the first of August we reported a problem with our system, internet and TV( the HD side. They tried numerous times to correct the problem and could not, so they scheduled a technician to come out. He did some work in the protector and said that the service pedestal needed some rehad(cleanup work), he would put an order in to have that done. Seems that every night when the sun would go down and temp drop my internet and tv would go out and I could not use it. I call last Thursday and talked with the service center and they tried to reset to no avail! I got a call to set an appointment for 9/7/19 I said that was not acceptable have someone on 9/3/19. They sent me a text confirmed I was the #1 position for 9/3/19 between 1:00 - 3:00 pm. Then this morning I got a text that that appointment was not available and they could not do anything other than 9/7/19. Still having trouble with system. Have filed complaint with the IURC, not happy with service at all!
  • Features in app Aug 9, 2021

    By 4+more
    Love the app overall. Bug fixes needed. I tried to use the app to let them know there are bugs but the computer assistants doesn’t want to let me. 1.bug: I pause a device or group of them but within 24 they are unpaused again. Tried then to set time limits but each day is different so this doesn’t help. 2.bug. They have been able to unconnected on their device and they reconnect to the 2nd line and get on even though I paused them. (Sneaky 9 yr olds.) 3. No a bug but needed. I want to be able to have my kids earn their time so instead of a set limit I wish I could set a timer. You earned 1 hr. If you just keep changing the quantity of time they get you can do this but it is a hassle. I will update review if they fix the pause feature so it doesn’t reset everyday. This would move it up to a 4 of 5 star because I really do love the app. It makes me a witchy mom but school comes first not everything else. I can shut everything down or school and work wouldn’t go on. We have on average around 40-60 devices going at a time and they seem to keep up. (Work involves finding bugs on devices) That’s an average of 3.5 devices per person. If I can shut some down and keep them down then our usage goes to others. Thank witchy mom.
  • Want more freedom on.... Apr 4, 2018

    By Kryptonite7584
    I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.
  • Sep 6, 2021

    By Jeffrey L
    Pretty useful app but I can never use my email or phone number to log onto the app, I Can Only log onto two XFINITY apps out of all of them which is a bunch, also I found that the apps all icoukd be very confusing & scattered all across the page I had a hard time trying to cause someone's devices should looked over by a team of professionals to find ways to make things easier!
  • Love the control but internet drops a lot Aug 18, 2018

    By KYgirlnGA
    We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!
  • Okay. Could be better. Please add a data usage feature. Jul 25, 2019

    By Wiricijebrjeb
    So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.
  • It’s not worth the money, only if it really worked Jul 7, 2021

    By Unhappily a current customer
    I am always calling Fakefinity; I call them that because they pretend for this amazing app to work, they pretend for amazing experience from their home security, Nope it does not work, not only that it is easily hacked and manipulated by anyone in close proximity. All they need is to be in range of your wifi and please tell me why would you reveal WiFi info via the television when anyone that comes into your home can grab the remote and simply say what is my WiFi and user name and Walla abracadabra there it is isn’t that against Hippa?? Well anyway if I was not under contract I would be an ex-customer this crap is way too expensive for what it actually gives you and that is a way to watch your family while you are home other than that it is not good don’t waste your money, look out the the suburbs and see people who have homes purchase they have the ring device or another company and I’m in the field a lot with my current job and I noticed that they none of them have Xfinity you wonder why right?? I hate what they are doing with their home security, and other services are just horrible and they keep raising the price!!
  • Aug 27, 2021

    By Katrina McLitus
    Being a new customer I have no previous app experience to compare this updated version to. How ever, if it would just function properly when opening the app would make a world of difference! I have to restart my phone 4 out of 5 times, because it freezes to a blank white screen as soon as I open the app. If it doesn't freeze up, the annoying sign in screen appears, randomly. Which also glitches out by looping back and forth to the sign in screen.
  • Sep 6, 2021

    By Derek Martin
    This app is useless. Crashes every time I attempt to login. All I'm trying to do is activate my internet. I've tried uninstalling and reinstalling and the same thing happens. And they make you use the app to complete the installation. Went to the storefront and got a "secret number" to call. It was all voice prompts verifying the account and then it tells me I must use the app to complete the installation. Can't make this stuff up.....
  • Terrible app, by a terrible corporation! Mar 31, 2021

    By Sean Hannity Fox News
    Where do I even start? We first got Xfinity years back for homeschooling, it was $10 a month for around 15Mbps. Very reasonable at the time, but the internet has changed, and obviously 15Mbps is nowhere near fast enough today. So a few years ago I upgraded to 50 Mbps, and was charged somewhere around $50 a month. Fine, the internet was fast enough for my needs. But 12 months later, the price doubled. So, I called and got a better deal. Again, 12 months later, price was bumped up. Same thing, except this time they forced me to sign up for a tv service I didn’t want or need in order to get a lower internet price, which ended up being more expensive than before. Now, for the problems with the app. First impressions after downloading it, VERY confusing. No clear way to set up a home, way too many options. This last month I went over 250 GB and was charged an extra $40. Absolutely ABSURD. Nowhere on the app or Xfinitys website is there a spot to see what device pushed me over. I usually never use more than 800GB in a month, but somehow this month I am pushing 1500 GB?! Xfinity is a greedy, corrupt, monopoly corporation that puts profits first. I live in a large city, and Xfinity and Satellite are the only two options. If Xfinity’s competitor from the county next to mine served our area, we would have no data limits and the price would be less than half of what Xfinity charges! SHAME ON ALL GREEDY CAPITALIST MONOPOLIES!
  • Sep 22, 2021

    By A War Hararmbe
    I wish I could give this app negative stars. Everything is referred to the app, but if it crashes so does the whole conversation. It's just a way to avoid speaking person to person over the phone to fix the issues. This app has been telling me about an outage every day for 8+ hours. I can't get ahold of a real person to find out if it's ever going to be fixed
  • Aug 29, 2021

    By Corey Boyles
    I don't want an app, I was perfectly happy doing whatever Xfinity things I needed to do through web browsers. I have been forced to install this in order to activate a new gateway they sent me, which is the exact same model and software version as the old one. It was even manufactured 2 months before the one I already had.
  • Sep 23, 2021

    By Michelle R. Ramirez
    The app freezes quite often so the benefit of having it is very diminished. Can't access it when I need to restart the Gateway, which is unfortunately an often occurrence. The Flex TV box that came with our Gateway doesn't work and we are on our THIRD box. Must unplug it & restart the Gateway before plugging it back in...EVERY DAY. Annddd, I had to download an additional app, the Xfinity Remote Control app, because the issue with Flex TV box cannot be fixed & the remote doesn't work either.
  • Can’t access any of the main menu features on the app Sep 9, 2020

    By pookal
    It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.
  • Sep 8, 2021

    By Ramsey
    Worst app, cant log in, it says "were having trouble activating your modem text an agent" and forcing me to sign out. I did everything you name it all including their customer service but none of them fix the problem. Im using my own router and its supported by xfinity. Btw I have internet but for some reason does not recognize my Wi-Fi cable modem. Do not download this app, If you use your personal Router or all in one modem router use their app much better. Fix this problem xfinity.
  • Poor customer service Dec 5, 2020

    By glesgalass
    We have experienced intermittent internet service since we upgraded modem and speed to 600. Last week, our service was interrupted on 2 occasions for several hours each time. I have contacted customer service a few times. Again, I had occasion to call the other day. I was on the phone with service rep for 25 minutes before she hung up on me. I informed her I had restarted modem twice prior to calling. I also informed her I ran a speed check etc. She asked which device caused the problem. I explained it was the internet connection not any device. She placed me on hold several times. I suggested a technician check connection outside my home. Again I was placed on hold as she stated she was scheduling a day for technician to check for problems. I informed her that since upgrading and adding extra speed etc, we had experienced problems. She ended call with me, which was most definitely unprofessional. She did not contact me after the fact, hence the negative review. The customer service was unacceptable, there was no resolution and no technician came to check anything. I have now awarded 1 star as I have received no response or assistance from anyone. I would like to escalate to a manager, but have noticed other individuals have also received negative customer service. Thank you.
  • Sep 14, 2021

    By Not Applicable
    It seems like everyday there is an update. After each and every update you need to go back into the app and at least open it for the alerts to work again. If you rely on alerts to let you know when there is activity in front of one of your cameras then this is not the system for you. It is a very dangerous system with a false sense of security.
  • Aug 27, 2021

    By Zane Coppedge
    By trying to become more user friendly they have in fact removed most interfacing that allows users to control their modem/router. Also the inability to actually chat with anyone who has any device knowledge outside of "turn it off and back on again". Trying to escalate this to any kind of device issue reporting is like pulling teeth. Heck, you can't even test your signals or the device itself within the app.

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