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Personalize and control your home WiFi network with the Xfinity xFi app.
see more about Xfinity xFi
About Xfinity xFi
The Xfinity xFi app will change the way you WiFi with a whole new way to personalize and control your home network. With xFi, you can set up your home WiFi and be online in minutes, find your WiFi password, know who’s online, troubleshoot issues, and even pause WiFi access during dinner time.
Xfinity xFi is available to Xfinity Internet customers with a compatible Xfinity Gateway.
Key Features:
• Simple, easy setup of your Xfinity Internet service and home WiFi – no Comcast technician required.
• View and change your WiFi name and password.
• See what devices are connected to your home network and give them nicknames for easy reference.
• Create profiles so you can assign devices to your family members.
• Set parental controls and bedtime schedules so your kids see the right content and sleep when they should.
• Pause WiFi access for any device or profile.
• Troubleshoot issues on your own without calling customer service.
• Manage advanced network settings to customize your home network.
• Add xFi Pods to help eliminate deadspots for more consistent, reliable WiFi coverage throughout your home.
Requirements:
• Xfinity Internet subscription with an xFi Wireless Gateway or xFi Advanced Gateway
• Xfinity ID and password
Get Help Signing In:
• Create an Xfinity ID and password: xfinity.com/getstarted
• Look up your existing Xfinity ID: xfinity.com/username
• Reset your Xfinity password: xfinity.com/password
Learn more about ‘Cal. Civ. Code §1798.135: Do Not Sell My Info’ options at www.xfinity.com/privacy/manage-preference
Xfinity xFi is available to Xfinity Internet customers with a compatible Xfinity Gateway.
Key Features:
• Simple, easy setup of your Xfinity Internet service and home WiFi – no Comcast technician required.
• View and change your WiFi name and password.
• See what devices are connected to your home network and give them nicknames for easy reference.
• Create profiles so you can assign devices to your family members.
• Set parental controls and bedtime schedules so your kids see the right content and sleep when they should.
• Pause WiFi access for any device or profile.
• Troubleshoot issues on your own without calling customer service.
• Manage advanced network settings to customize your home network.
• Add xFi Pods to help eliminate deadspots for more consistent, reliable WiFi coverage throughout your home.
Requirements:
• Xfinity Internet subscription with an xFi Wireless Gateway or xFi Advanced Gateway
• Xfinity ID and password
Get Help Signing In:
• Create an Xfinity ID and password: xfinity.com/getstarted
• Look up your existing Xfinity ID: xfinity.com/username
• Reset your Xfinity password: xfinity.com/password
Learn more about ‘Cal. Civ. Code §1798.135: Do Not Sell My Info’ options at www.xfinity.com/privacy/manage-preference
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RELIEVED!
Apr 27, 2019 xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiagomore -
When I am connected everything is great
Oct 6, 2019 I received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on the app- easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. The app told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough the app wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️more -
Amazing Customer Service
Mar 27, 2020 Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgatemore -
Assistance with new modem activation
Aug 15, 2019 After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alleymore -
Want more freedom on....
Apr 4, 2018 I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.more
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Jul 21, 2020 There are some useful features. But the most important thing for me that it lacks is the ability to block devices via mac address from being able to connect. It used to be available in the admin gateway but was removed. Now all you can do it "pause" the device after they've already connected and had the chance to steal private/sensitive information.more -
Jul 17, 2020 App was unusable after initial activation of my modem. It would restart the initial activation steps even after the internet was working. The solution to fix this, for me, was to reinstall the app. After that headache, the app works okay. Has some nice features that let you see vaguely how much data your devices are using. Wish I could see the actual amount instead of "Very High".more -
Jul 22, 2020 App never worked all it ever did was say oops we're having trouble please contact Xfinity which resulted in several hang ups from their robot voice and endless frustration on my end. Still unresolved and why do you have to have an app (that doesn't work) to activate service? So stupid, very poor customer service on their end I've had nothing but problems. Paying for service that doesn't work is infuriating and having to jump through all these hoops with no resolution to a simple activation sucksmore -
Jul 15, 2020 App seems broken. Since latest update this month, it shows gateway is online & secure (all my internet things are connecting to it okay) but then switches to "your gateway may be offline..." which it isn't. I can't use it any more to monitor devices. Before this update when it sorta worked, there was no way to use this app to block unknown devices from connecting to my network, only pause them or restrict their access to limited time window under a profile. Info about devices would show a time when they connected and describe it as "this device had limited connectivity." There used to be an option to opt out of letting my gateway being used as a public hotspot; that option disappeared several months ago. I'm paying Comcast $13/month to rent their equipment just for my immediate household, not the neighborhood. Only option seems to be to unplug it at night or when I go out; it runs hot so that saves some of my AC expenses.more -
Okay. Could be better. Please add a data usage feature.
Jul 25, 2019 So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.more
No reviews available
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RELIEVED!
Apr 27, 2019 xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiagomore -
Amazing Customer Service
Mar 27, 2020 Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgatemore -
Assistance with new modem activation
Aug 15, 2019 After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alleymore -
Jul 17, 2020 After you activate your gateway service you will need to uninstall the app and then reinstall it so it can register your service. I know it sucks taking extra steps to use an app, but it works. I did have the reoccurring activate your gateway message after the initial activation. I used the advice of another reviewer who advised to reinstall the app after activating the gateway. I am not a coder but I love the features to manage the users and the internet usage. 1st day using the app.more -
So Far So Good
May 9, 2019 Switched to the 250gig level modem about a month ago. Since that time we have consistently gotten speeds between 250 and 300 gig. Then three days ago I got an email stating after a review of our account, we qualified for free WiFi extender pods. Received them today and they installed without a hitch. Now my three floor home has excellent signal strength everywhere I have measured. I appreciate that for the most part, we receive consistent service with very little downtime. I own all XFINITY services(TV, WiFi, VOIP, Home Security and wireless Phone) and although by no means cheap, we receive ours services with little disruption which in this day and age I feel is the number one measure of service. If I was asked for criticisms, I would list their automated phone system which I find cumbersome and the fact that they utilize customer service representatives who have English as a second language and for me, are difficult to understand.more
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When I am connected everything is great
Oct 6, 2019 I received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on the app- easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. The app told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough the app wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️more -
Great, but could use...
Apr 23, 2018 Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices.more -
Good user interface, some tweaks needed
Dec 13, 2018 As an above average IT guy, I like easy to use interfaces. I don’t mind the complexities of devices such as Cisco but I’d prefer easier to use UIs. That’s why I like using the XFI app. You can see all wireless devices on your network including offline devices and you can edit the WiFi settings including channel and width without having to connect through the web on a computer. You can even reset the router even while on cellular data. I can also check the peak data usage at specific times, change the logical names of those same devices, but one addition that I’d like to see added would be the ability to view what device was utilizing so much data at that time. Seems like my peak usage was at 3 AM over the last 24 hours. I was in bed, asleep by 10:30, and I don’t have kids. Perhaps I was sleep gaming? Anyways that would be my only complaint.more
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Want more freedom on....
Apr 4, 2018 I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.more -
Love the control but internet drops a lot
Aug 18, 2018 We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!more -
Nice app but needs improvement
May 9, 2019 I really like this app but there are two major problems that I really think should be solved: 1) Improve Performance: when I tap "People" or "Devices" I often have to wait 10 seconds+. It might be because I have too many devices but I'm sure the smart engineers at Xfinity can make it faster. 2) Allow Me to Set a Timer when I UNPAUSE a device: when I pause a device, I get an option to set a timer after which the device is auto unpaused. But when I unpause a device I don't get the same timer option so the device will be paused automatically after a certain period. This is particularly frustrating because if we have to set timers to remind us to manually pause our kids devices e.g. after a hour. And if we forget, the kids have internet access for the rest of the day. Seems like such a simple fix and I wonder why the decision was made not to have a timer option when you both pause and unpause a device?more
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Jul 17, 2020 App was unusable after initial activation of my modem. It would restart the initial activation steps even after the internet was working. The solution to fix this, for me, was to reinstall the app. After that headache, the app works okay. Has some nice features that let you see vaguely how much data your devices are using. Wish I could see the actual amount instead of "Very High".more -
Okay. Could be better. Please add a data usage feature.
Jul 25, 2019 So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.more -
Jun 12, 2020 When it worked it was great! Now I can't pause several of the devices or set up a working bed time. Also when I restart my router from the app it says my router is off and I have no control over it at all, yet the internet is on!! 2 stars because I can at least who was up all night and punish accordingly, but I want to be able to pause the kids so this doesn't happen!!! Please fix my pause and bedtime!!! And yes, I've uninstalled and reinstalled the app 3x! Edit: Forum I is no good for me.more -
May 24, 2020 Mediocre experience. Since they activated "Advanced Threat Protection," I have to log into xfi just to use my port forwarding. I forwarded my port so I would not have to login. And it is not intuitive on where to change threat protection options, and shutting it off is buried in a different non-intuitive area of the app. Why didn't you put all the "Advanced Threat Protection" options in the same menu? And now Google image me the 500 words so I cannot review as much as I wish.more -
Jun 10, 2020 Great to see who's on your network, but I set profiles and time limits for my kids and I get a notification about them approaching their time limits, but they don't get paused when they get to their limits even though it says they're paused. Edit: If the issue gets fixed, I'll gladly give it 5 stars and change my review.more
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Jul 21, 2020 There are some useful features. But the most important thing for me that it lacks is the ability to block devices via mac address from being able to connect. It used to be available in the admin gateway but was removed. Now all you can do it "pause" the device after they've already connected and had the chance to steal private/sensitive information.more -
Jul 22, 2020 App never worked all it ever did was say oops we're having trouble please contact Xfinity which resulted in several hang ups from their robot voice and endless frustration on my end. Still unresolved and why do you have to have an app (that doesn't work) to activate service? So stupid, very poor customer service on their end I've had nothing but problems. Paying for service that doesn't work is infuriating and having to jump through all these hoops with no resolution to a simple activation sucksmore -
Jul 15, 2020 App seems broken. Since latest update this month, it shows gateway is online & secure (all my internet things are connecting to it okay) but then switches to "your gateway may be offline..." which it isn't. I can't use it any more to monitor devices. Before this update when it sorta worked, there was no way to use this app to block unknown devices from connecting to my network, only pause them or restrict their access to limited time window under a profile. Info about devices would show a time when they connected and describe it as "this device had limited connectivity." There used to be an option to opt out of letting my gateway being used as a public hotspot; that option disappeared several months ago. I'm paying Comcast $13/month to rent their equipment just for my immediate household, not the neighborhood. Only option seems to be to unplug it at night or when I go out; it runs hot so that saves some of my AC expenses.more -
Jul 23, 2020 App will not allow me to log in. Info is correct for sign on as I can log in on browser. Xfinity sends 2 Factor Authentication I confirm it. Then the app says password is incorrect. Previous versions worked, after the update, it is useless and I need to set up port forwarding. Can not do it in router settings anymore as Xfinity took it away, and forces users to use the xFi app.more -
Jul 23, 2020 This app just like the service from camcast for your tv,phone and internet is horrible. It takes forever to load and always tells you that there are no connection issues. Calling, emailing or using this app will not help you get anything done. This app is a waste of time.more
What’s Groovy
Nice to be able to see culprits in heavy usage or for investigating ones whom stream while away forgetting to turn off... has parental control that seems,risk-wise, up to date and blocks sites we dont want kids having access to. Also, has feature of bedtime mode timer to pause wifi for a specific user and their device(s) at a start or bedtime and WiFi access is paused until the time you set as a wake up. A similar feature to this would be helpful as work and school, so it could be set to shut off when your kid accidentally (and continues) stays streaming even though at school or a forgetful adult while at work...be nice to have many, and not just one timer,to pause WiFi for things other than for only sleep— times that you know you won’t need access to WiFi as I feel this would help conserve many bites of usage but I assume xfinity will NOT do this as forgetfulness is a nice revenue builder and greed will not allow until competition (still waiting!!) Offers more Timers as switch bait and then Comcast will, as always, try to work backwards leaving too bad taste a taste and a reputation smoldering in ash. Someday, if not burnt from the rear, they’ll work out front but until a viable competitor emerges we go by
Unchallenged and non competed against policies built for —only—revenue minded near sighted retirement and bonus lining of pockets running the show.
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What’s Subpar
The app will forget your login information and when it does, it wont sign in properly. And when the error page shows, it gives the options to "chat with us", "try again" and "sign out". You'll find yourself in an endless loop of the error page if you select the first two options. And if you sign out, you need to sign back in to try and do anything with the app, which brings you to face the error page again. Seems like the app was designed to be as helpful as their automated system.
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Filter Reviews
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RELIEVED!
xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago -
When I am connected everything is great
I received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on the app- easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. The app told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough the app wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️ -
Amazing Customer Service
Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgate -
Assistance with new modem activation
After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley -
Want more freedom on....
I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle. -
After you activate your gateway service you will need to uninstall the app and then reinstall it so it can register your service. I know it sucks taking extra steps to use an app, but it works. I did have the reoccurring activate your gateway message after the initial activation. I used the advice of another reviewer who advised to reinstall the app after activating the gateway. I am not a coder but I love the features to manage the users and the internet usage. 1st day using the app.
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Great, but could use...
Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices. -
Love the control but internet drops a lot
We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!! -
Good user interface, some tweaks needed
As an above average IT guy, I like easy to use interfaces. I don’t mind the complexities of devices such as Cisco but I’d prefer easier to use UIs. That’s why I like using the XFI app. You can see all wireless devices on your network including offline devices and you can edit the WiFi settings including channel and width without having to connect through the web on a computer. You can even reset the router even while on cellular data. I can also check the peak data usage at specific times, change the logical names of those same devices, but one addition that I’d like to see added would be the ability to view what device was utilizing so much data at that time. Seems like my peak usage was at 3 AM over the last 24 hours. I was in bed, asleep by 10:30, and I don’t have kids. Perhaps I was sleep gaming? Anyways that would be my only complaint. -
So Far So Good
Switched to the 250gig level modem about a month ago. Since that time we have consistently gotten speeds between 250 and 300 gig. Then three days ago I got an email stating after a review of our account, we qualified for free WiFi extender pods. Received them today and they installed without a hitch. Now my three floor home has excellent signal strength everywhere I have measured. I appreciate that for the most part, we receive consistent service with very little downtime. I own all XFINITY services(TV, WiFi, VOIP, Home Security and wireless Phone) and although by no means cheap, we receive ours services with little disruption which in this day and age I feel is the number one measure of service. If I was asked for criticisms, I would list their automated phone system which I find cumbersome and the fact that they utilize customer service representatives who have English as a second language and for me, are difficult to understand.
No reviews available
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RELIEVED!
xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago -
Amazing Customer Service
Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgate -
Assistance with new modem activation
After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley -
After you activate your gateway service you will need to uninstall the app and then reinstall it so it can register your service. I know it sucks taking extra steps to use an app, but it works. I did have the reoccurring activate your gateway message after the initial activation. I used the advice of another reviewer who advised to reinstall the app after activating the gateway. I am not a coder but I love the features to manage the users and the internet usage. 1st day using the app.
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So Far So Good
Switched to the 250gig level modem about a month ago. Since that time we have consistently gotten speeds between 250 and 300 gig. Then three days ago I got an email stating after a review of our account, we qualified for free WiFi extender pods. Received them today and they installed without a hitch. Now my three floor home has excellent signal strength everywhere I have measured. I appreciate that for the most part, we receive consistent service with very little downtime. I own all XFINITY services(TV, WiFi, VOIP, Home Security and wireless Phone) and although by no means cheap, we receive ours services with little disruption which in this day and age I feel is the number one measure of service. If I was asked for criticisms, I would list their automated phone system which I find cumbersome and the fact that they utilize customer service representatives who have English as a second language and for me, are difficult to understand. -
Awesome Customer Service
So I’ve been without internet connection for the past 3 days now and couldn’t quite figure out why. My bill was a little late and I figured that once I paid it, everything would go back to normal. I was wrong. After getting upset I finally decided to reach out to representative and luckily they provide a chat room option because if you’re anything like me, I hate talking on the phone with people about these kinds of things. Vachan came online and was very friendly and patient with me as promised me that he would help get my service back up and running. After about 25-30 minutes of troubleshooting, he was able to get my service back up and online and everything ran smoother than before! He was awesome and extremely helpful and it’s because of representatives like him that keep customers satisfied and wanting to continue services with them!
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When I am connected everything is great
I received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on the app- easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. The app told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough the app wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️ -
Great, but could use...
Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices. -
Good user interface, some tweaks needed
As an above average IT guy, I like easy to use interfaces. I don’t mind the complexities of devices such as Cisco but I’d prefer easier to use UIs. That’s why I like using the XFI app. You can see all wireless devices on your network including offline devices and you can edit the WiFi settings including channel and width without having to connect through the web on a computer. You can even reset the router even while on cellular data. I can also check the peak data usage at specific times, change the logical names of those same devices, but one addition that I’d like to see added would be the ability to view what device was utilizing so much data at that time. Seems like my peak usage was at 3 AM over the last 24 hours. I was in bed, asleep by 10:30, and I don’t have kids. Perhaps I was sleep gaming? Anyways that would be my only complaint.
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Want more freedom on....
I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle. -
Love the control but internet drops a lot
We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!! -
Nice app but needs improvement
I really like this app but there are two major problems that I really think should be solved: 1) Improve Performance: when I tap "People" or "Devices" I often have to wait 10 seconds+. It might be because I have too many devices but I'm sure the smart engineers at Xfinity can make it faster. 2) Allow Me to Set a Timer when I UNPAUSE a device: when I pause a device, I get an option to set a timer after which the device is auto unpaused. But when I unpause a device I don't get the same timer option so the device will be paused automatically after a certain period. This is particularly frustrating because if we have to set timers to remind us to manually pause our kids devices e.g. after a hour. And if we forget, the kids have internet access for the rest of the day. Seems like such a simple fix and I wonder why the decision was made not to have a timer option when you both pause and unpause a device?
Filter Reviews
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There are some useful features. But the most important thing for me that it lacks is the ability to block devices via mac address from being able to connect. It used to be available in the admin gateway but was removed. Now all you can do it "pause" the device after they've already connected and had the chance to steal private/sensitive information.
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App was unusable after initial activation of my modem. It would restart the initial activation steps even after the internet was working. The solution to fix this, for me, was to reinstall the app. After that headache, the app works okay. Has some nice features that let you see vaguely how much data your devices are using. Wish I could see the actual amount instead of "Very High".
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App never worked all it ever did was say oops we're having trouble please contact Xfinity which resulted in several hang ups from their robot voice and endless frustration on my end. Still unresolved and why do you have to have an app (that doesn't work) to activate service? So stupid, very poor customer service on their end I've had nothing but problems. Paying for service that doesn't work is infuriating and having to jump through all these hoops with no resolution to a simple activation sucks
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App seems broken. Since latest update this month, it shows gateway is online & secure (all my internet things are connecting to it okay) but then switches to "your gateway may be offline..." which it isn't. I can't use it any more to monitor devices. Before this update when it sorta worked, there was no way to use this app to block unknown devices from connecting to my network, only pause them or restrict their access to limited time window under a profile. Info about devices would show a time when they connected and describe it as "this device had limited connectivity." There used to be an option to opt out of letting my gateway being used as a public hotspot; that option disappeared several months ago. I'm paying Comcast $13/month to rent their equipment just for my immediate household, not the neighborhood. Only option seems to be to unplug it at night or when I go out; it runs hot so that saves some of my AC expenses.
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Okay. Could be better. Please add a data usage feature.
So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days. -
App will not allow me to log in. Info is correct for sign on as I can log in on browser. Xfinity sends 2 Factor Authentication I confirm it. Then the app says password is incorrect. Previous versions worked, after the update, it is useless and I need to set up port forwarding. Can not do it in router settings anymore as Xfinity took it away, and forces users to use the xFi app.
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This app just like the service from camcast for your tv,phone and internet is horrible. It takes forever to load and always tells you that there are no connection issues. Calling, emailing or using this app will not help you get anything done. This app is a waste of time.
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I upgraded to the new xb7 modem and am now forced to use this app to access network settings. This shouldn't be a problem but the port forwarding option has completely been removed. It is not where the "help" says it is. The same goes for the website. If I had known this would be the case I would have kept the old modem. EDIT: I finally found the port forwarding option buried under several pages. I am not updating my review until it is moved to a more reasonable place.
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Horrible internet issues
Update: I posted the below email and got a response to go to a forum with a link for more help and when I try to click on that or copy the link it is impossible to do so. Seems to be another way Comcast just messes with you. Thanks again!!! I have been paying for the highest speed of Internet, and for the last seven months have continually had intermittent Internet connectivity, which is even more frustrating now that we are all working from home as we get constantly kicked off of our VPN. I have spent over eight hours talking to Comcast people on the phone and through their stupid chat line, and have yet to get any resolution. They make it so difficult for you to troubleshoot and speak to anyone to get the problem fixed, that you end up just getting frustrated and giving up. I am not giving up, but I am so frustrated and I’m looking for other Internet services other than Comcast. In a society where customer service is the most important thing that we produce these days, this company has absolutely no idea what they are doing, and have done everything in their power to make it difficult to receive any customer service. Comcast if I could give you zero stars I would!!! -
When it worked it was great! Now I can't pause several of the devices or set up a working bed time. Also when I restart my router from the app it says my router is off and I have no control over it at all, yet the internet is on!! 2 stars because I can at least who was up all night and punish accordingly, but I want to be able to pause the kids so this doesn't happen!!! Please fix my pause and bedtime!!! And yes, I've uninstalled and reinstalled the app 3x! Edit: Forum I is no good for me.
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High price low cable service
Advertising does not match inconsistent cable service
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App was unusable after initial activation of my modem. It would restart the initial activation steps even after the internet was working. The solution to fix this, for me, was to reinstall the app. After that headache, the app works okay. Has some nice features that let you see vaguely how much data your devices are using. Wish I could see the actual amount instead of "Very High".
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Okay. Could be better. Please add a data usage feature.
So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days. -
When it worked it was great! Now I can't pause several of the devices or set up a working bed time. Also when I restart my router from the app it says my router is off and I have no control over it at all, yet the internet is on!! 2 stars because I can at least who was up all night and punish accordingly, but I want to be able to pause the kids so this doesn't happen!!! Please fix my pause and bedtime!!! And yes, I've uninstalled and reinstalled the app 3x! Edit: Forum I is no good for me.
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Mediocre experience. Since they activated "Advanced Threat Protection," I have to log into xfi just to use my port forwarding. I forwarded my port so I would not have to login. And it is not intuitive on where to change threat protection options, and shutting it off is buried in a different non-intuitive area of the app. Why didn't you put all the "Advanced Threat Protection" options in the same menu? And now Google image me the 500 words so I cannot review as much as I wish.
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Great to see who's on your network, but I set profiles and time limits for my kids and I get a notification about them approaching their time limits, but they don't get paused when they get to their limits even though it says they're paused. Edit: If the issue gets fixed, I'll gladly give it 5 stars and change my review.
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I use to Love this App
I loved the XFi app and how i could manage devices at a certain time. I loved how I could still use the Internet even though my children could not, just by switching their profile’s off. I don’t know what happened though. I can’t access the xFi app anymore. I get to the start page that says view Wi-Fi name and password, troubleshoot issues or log out. I can’t do anything past that page. I tried going onto the My Account app and changing my Wi-Fi password and I get the same answer it says we are unable to access this at this time try again or do manually. The My Account app at least allows me to see that I am connected, where as my favorite part about xFi no longer exists along with any other part of it. I tried logging out logging back in, deleting the app and nothing works. I would like to know if this is just me or if it’s an actual bug in the system. I feel like it’s something that’s going on with just me and there’s no way to fix!! I tried doing this from the actual web also and it doesn’t work either for the Xfi. -
Good idea, poor execution
The concept behind this app is wonderful but there are many places where the usefulness needs a lot of help, in priority order: Comcast has started charging us when we go over a monthly limit, and I'm bumping up to that limit every month. It's great that they have the ability to show % bandwidth utilization by device or by profile BUT this is where usefulness is severely lacking. In short, we need a way to debug bandwidth hogs % bandwidth is useless by itself, we need to know actual bandwidth used, and not "low" or "very high" need to be able to see top devices across the entire network, not just top profiles need to be able to drill down from each profile to see top devices Why can't the device name default to the host name, i spent WAY too much time going to each device with its useless default device name, (see UI complaints below). A simple fix would have been to just use the hostname as opposed to some combo of manufacturer (where known) and MAC address UI navigation is just awful, I spend way too much time scrolling down to where I was before when I select an object and then click the back arrow ... figure out a way to remember where I was in a scrolling list before I made a selection (probably the #1 issue that made changing device names so time consuming). There are many more usability comments that I can make, but the next on the list would be to create an iPAD version of the app, or one that can use the iPAD additional real estate.
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There are some useful features. But the most important thing for me that it lacks is the ability to block devices via mac address from being able to connect. It used to be available in the admin gateway but was removed. Now all you can do it "pause" the device after they've already connected and had the chance to steal private/sensitive information.
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App never worked all it ever did was say oops we're having trouble please contact Xfinity which resulted in several hang ups from their robot voice and endless frustration on my end. Still unresolved and why do you have to have an app (that doesn't work) to activate service? So stupid, very poor customer service on their end I've had nothing but problems. Paying for service that doesn't work is infuriating and having to jump through all these hoops with no resolution to a simple activation sucks
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App seems broken. Since latest update this month, it shows gateway is online & secure (all my internet things are connecting to it okay) but then switches to "your gateway may be offline..." which it isn't. I can't use it any more to monitor devices. Before this update when it sorta worked, there was no way to use this app to block unknown devices from connecting to my network, only pause them or restrict their access to limited time window under a profile. Info about devices would show a time when they connected and describe it as "this device had limited connectivity." There used to be an option to opt out of letting my gateway being used as a public hotspot; that option disappeared several months ago. I'm paying Comcast $13/month to rent their equipment just for my immediate household, not the neighborhood. Only option seems to be to unplug it at night or when I go out; it runs hot so that saves some of my AC expenses.
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App will not allow me to log in. Info is correct for sign on as I can log in on browser. Xfinity sends 2 Factor Authentication I confirm it. Then the app says password is incorrect. Previous versions worked, after the update, it is useless and I need to set up port forwarding. Can not do it in router settings anymore as Xfinity took it away, and forces users to use the xFi app.
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This app just like the service from camcast for your tv,phone and internet is horrible. It takes forever to load and always tells you that there are no connection issues. Calling, emailing or using this app will not help you get anything done. This app is a waste of time.
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I upgraded to the new xb7 modem and am now forced to use this app to access network settings. This shouldn't be a problem but the port forwarding option has completely been removed. It is not where the "help" says it is. The same goes for the website. If I had known this would be the case I would have kept the old modem. EDIT: I finally found the port forwarding option buried under several pages. I am not updating my review until it is moved to a more reasonable place.
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Horrible internet issues
Update: I posted the below email and got a response to go to a forum with a link for more help and when I try to click on that or copy the link it is impossible to do so. Seems to be another way Comcast just messes with you. Thanks again!!! I have been paying for the highest speed of Internet, and for the last seven months have continually had intermittent Internet connectivity, which is even more frustrating now that we are all working from home as we get constantly kicked off of our VPN. I have spent over eight hours talking to Comcast people on the phone and through their stupid chat line, and have yet to get any resolution. They make it so difficult for you to troubleshoot and speak to anyone to get the problem fixed, that you end up just getting frustrated and giving up. I am not giving up, but I am so frustrated and I’m looking for other Internet services other than Comcast. In a society where customer service is the most important thing that we produce these days, this company has absolutely no idea what they are doing, and have done everything in their power to make it difficult to receive any customer service. Comcast if I could give you zero stars I would!!! -
App hasn’t worked in over a month
I previously moved out over a month ago , the app worked fine before then, when I got to my new address the app tells me to text an agent so we can get you up and running. I text the agent , the message says we have found multiple addresses associated with my mobile number and to determine my proper location and to enter my house number. I text the right address ,then It says we’re going to call you. Comcast customer care has transferred me 4 times trying to figure out why I cant sign in. I tried deleting and re-installing the app, they checked to see if i’m at the right address which It was ,I still can’t sign in. I can sign into the “my account” app and also the xfinity website, my modem is working fine I have over 200 mbps. Comcast customer care tried nothing that I didn’t try , asking me if i’m using the right account and password , its incredibly frustrating when I need to use this app for the XFI pods, when they go down theres nothing I can do about it, I can’t check their status nothing , It shouldn’t be this difficult to figure out considering it was working fine at my last address, i’m using the same modem I had before makes zero sense. -
Awfull service
I have been trying to correct my bad, non existent or painfully slow internet 24 hours after I upgraded my service and changed my modem/router. 24 hours after modem installed called xfinity and a reset The next day I had to reset my modem every 36-48 hours during the work week. Last week I contacted your service person and the sent me to my product tech to rest my router and even gave me the number to call. I reset the router with nexgear tech and within 24 hours I woke up to no internet and was communicating with a customer service person on a chat that would not answer my questions and asked me to do things without explaining when I ask “what would this do”. I had to reset your modem gateway Adair within 24 hours. The chat asked me to make an appointment. I did a person cam to my house and checked my connection up to the modem/gateway and it worked. He said call in 48 hours. Currently 48 hours after the tech visit I have to restart the router. I want new equipment ASAP and I want cfinity to credit my account or eliminate my contest so I can employ another company for an internet service. Since xfinity has not lived up to the contract. Some one needs to call ASAP Tonya Hart -
It allowed me to set up my gateway, but does not recognise that it is set up. Each time I open it, it asks me to activate the gateway again. Attempting to do so again goes back to the beginning as soon as I do so. Each time a device connects, I get a notification to allow me to configure the rules for it, and upon clicking this notification, I am told to activate my (already activated) gateway again. Effectively, the app is unusable.
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