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Xfinity

Xfinity

Comcast

Get the most out of your Internet

4.4 Ratings 386K+ Reviews 5M+ Downloads
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About Xfinity

Get the most out of your Internet
see more about Xfinity

Ratings & Reviews

4.4
385.6K+ Ratings
  1. 5
    74+%
  2. 4
    10+%
  3. 3
    4+%
  4. 2
    3+%
  5. 1
    9+%
Write a Review
  • Mar 4, 2021

    By Parrish Turner
    App keeps saying I'm offline but always online and now can't see my network, but I can see someone else's network and pause there devices and nothing that was suggested to fix the issue has worked. Update: I cleared all my data out of the app and Uninstalled it and restarted my phone and now it's working like before. Strange thing is that I did this before and it didn't work but now it is.
    more
  • RELIEVED! Apr 27, 2019

    By DOC7604
    xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago
    more
  • Amazing Customer Service Mar 27, 2020

    By Peanutbuttasmooth
    Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgate
    more
  • Features in app Oct 29, 2020

    By 4+more
    Love the app overall. Bug fixes needed. I tried to use the app to let them know there are bugs but the computer assistants doesn’t want to let me. 1.bug: I pause a device or group of them but within 24 they are unpaused again. Tried then to set time limits but each day is different so this doesn’t help. 2.bug. They have been able to unconnected on their device and they reconnect to the 2nd line and get on even though I paused them. (Sneaky 9 yr olds.) 3. No a bug but needed. I want to be able to have my kids earn their time so instead of a set limit I wish I could set a timer. You earned 1 hr. If you just keep changing the quantity of time they get you can do this but it is a hassle. I will update review if they fix the pause feature so it doesn’t reset everyday. This would move it up to a 4 of 5 star because I really do love the app. It makes me a witchy mom but school comes first not everything else. I can shut everything down or school and work wouldn’t go on. We have on average around 40-60 devices going at a time and they seem to keep up. (Work involves finding bugs on devices) That’s an average of 3.5 devices per person. If I can shut some down and keep them down then our usage goes to others. Thank witchy mom.
    more
  • Feb 23, 2021

    By Gigi Norris
    I love that I can do everything I need to do (concerning my Xfinity acct) from this app. Pay my bill, change my password, see WHO's on, set parental controls, even chat w/ a LIVE agent, a real plus, when you just need to make contact with someone. It's a super convenient app., and super easy to navigate. After you download it, and start using it, you'll see. I use it everyday.
    more
  • Mar 3, 2021

    By Kevin Brewer
    This is without a doubt the worst experience I have ever had setting up a modem. The automated assistant you will be forced to talk to is completely useless. The only option is to restart your modem then wait 10 minutes for it to call back. There is no option to ever talk to an agent. I eventually found another support number and set up the modem in 5 minutes. The character count prevents me from fully expressing how terrible this experience was. May god have mercy on the developers of this app.
    more
  • Mar 3, 2021

    By james chanoski
    This has got to be the world"s worst app. If I could give it less than star I would. It has a mind of its own, freezes up constantly and paying your bill online, has zero real functionality. You need to call or go by an office to get anything done. If I had another viable option for cable internet, I would drop comcast. Over priced and under performing!
    more
  • Okay. Could be better. Please add a data usage feature. Jul 25, 2019

    By Wiricijebrjeb
    So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.
    more
  • Mar 4, 2021

    By Sacha Ledan
    Xfinity provides a terrible service and has horrible customer service. I need the app to set up my wifi but I can't create an account because I had an old account and they can't transfer my info or start a new one. After 5+ hours on the phone with customer service I still have no online account and can't access the app because of the shear incompetence and lack of care of Xfinity. Also there has been two outages of wifi in the past month (one for almost 48h) for no reason. Go anywhere else
    more
  • Can’t access any of the main menu features on the app Sep 9, 2020

    By pookal
    It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.
    more

No reviews available

  • RELIEVED! Apr 27, 2019

    By DOC7604
    xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago
    more
  • Amazing Customer Service Mar 27, 2020

    By Peanutbuttasmooth
    Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgate
    more
  • Feb 23, 2021

    By Gigi Norris
    I love that I can do everything I need to do (concerning my Xfinity acct) from this app. Pay my bill, change my password, see WHO's on, set parental controls, even chat w/ a LIVE agent, a real plus, when you just need to make contact with someone. It's a super convenient app., and super easy to navigate. After you download it, and start using it, you'll see. I use it everyday.
    more
  • Assistance with new modem activation Aug 15, 2019

    By Doxiesusie
    After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley
    more
  • Thank you Mar 4, 2021

    By coleyh315
    We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.
    more
  • Mar 4, 2021

    By Parrish Turner
    App keeps saying I'm offline but always online and now can't see my network, but I can see someone else's network and pause there devices and nothing that was suggested to fix the issue has worked. Update: I cleared all my data out of the app and Uninstalled it and restarted my phone and now it's working like before. Strange thing is that I did this before and it didn't work but now it is.
    more
  • Great, but could use... Apr 23, 2018

    By KiwiMoon
    Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices.
    more
  • Internet outage Sep 3, 2019

    By 4ind
    Back around the first of August we reported a problem with our system, internet and TV( the HD side. They tried numerous times to correct the problem and could not, so they scheduled a technician to come out. He did some work in the protector and said that the service pedestal needed some rehad(cleanup work), he would put an order in to have that done. Seems that every night when the sun would go down and temp drop my internet and tv would go out and I could not use it. I call last Thursday and talked with the service center and they tried to reset to no avail! I got a call to set an appointment for 9/7/19 I said that was not acceptable have someone on 9/3/19. They sent me a text confirmed I was the #1 position for 9/3/19 between 1:00 - 3:00 pm. Then this morning I got a text that that appointment was not available and they could not do anything other than 9/7/19. Still having trouble with system. Have filed complaint with the IURC, not happy with service at all!
    more
  • Features in app Oct 29, 2020

    By 4+more
    Love the app overall. Bug fixes needed. I tried to use the app to let them know there are bugs but the computer assistants doesn’t want to let me. 1.bug: I pause a device or group of them but within 24 they are unpaused again. Tried then to set time limits but each day is different so this doesn’t help. 2.bug. They have been able to unconnected on their device and they reconnect to the 2nd line and get on even though I paused them. (Sneaky 9 yr olds.) 3. No a bug but needed. I want to be able to have my kids earn their time so instead of a set limit I wish I could set a timer. You earned 1 hr. If you just keep changing the quantity of time they get you can do this but it is a hassle. I will update review if they fix the pause feature so it doesn’t reset everyday. This would move it up to a 4 of 5 star because I really do love the app. It makes me a witchy mom but school comes first not everything else. I can shut everything down or school and work wouldn’t go on. We have on average around 40-60 devices going at a time and they seem to keep up. (Work involves finding bugs on devices) That’s an average of 3.5 devices per person. If I can shut some down and keep them down then our usage goes to others. Thank witchy mom.
    more
  • Want more freedom on.... Apr 4, 2018

    By Kryptonite7584
    I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.
    more
  • Feb 25, 2021

    By Frederico Correa
    This app, though useful is deceptive. Now that Comcast has decided to enforce data caps, usage has become an issue. The graph they give tells you and average use not actual data use so you always see a total of 100% even on light usage days. This does not tell you how much you've used to date. How can you manage usage accurately? But they will charge you overages! Also the set up is a little involved. Otherwise it's useful. Waiting for updates maybe it will get better. PS what's with data caps!
    more
  • Mar 3, 2021

    By Christopher Hiemstra
    Overall it is useable. It is missing some features I would like. I would like to be able to view my current "live" data streams, so I can track down what device is using the most data. The pause feature generally works, but appears sometimes not to engage and allow my son to still access the internet. It does basic features which makes it ok... But it could be so much better if they incorporated some features from google wifi such as the live data views.
    more
  • Love the control but internet drops a lot Aug 18, 2018

    By KYgirlnGA
    We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!
    more
  • Okay. Could be better. Please add a data usage feature. Jul 25, 2019

    By Wiricijebrjeb
    So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.
    more
  • Feb 13, 2021

    By Melissa Martin
    Updated: as of 2/13/21 my daughter cannot get online from either of her devices. It was fine for half the day then suddenly stopped working and locked her out of the internet. Deleted her profile and she has internet again. Set up a new profile and it immediately blocked her again. Please fix this!!! Billed as a way to set limits on your kids wifi....not so much. Set so my kid can't get online until 7 a.m. and yet as soon as the clock strikes 12 kid has access again. Very frustrating!
    more
  • Feb 14, 2021

    By Donna Oktem
    At first I thought the app was great. It let me assign devices to people and set bedtimes for the kids. But recently it has been the source of problems like certain people can't connect to the internet at all until their devices are reassigned to someone else. If this keeps up I will probably have to unassign all devices and delete the app.
    more
  • Mar 4, 2021

    By James
    There's a clear bug associated with the app saying the gateway is offline, when in fact it is online. This is an issue because it does not permit you you access the gateway settings! Very frustrating!
  • Feb 15, 2021

    By Josh Beutler
    Great until last update. Scheduled downtime now blocks internet all the time. Even if it's weekday blocks, it won't work on the weekend. Aside from that, it seems to do well. Would be nice to have a pause everyone button along with individual pause buttons.
    more
  • Mar 3, 2021

    By Kevin Brewer
    This is without a doubt the worst experience I have ever had setting up a modem. The automated assistant you will be forced to talk to is completely useless. The only option is to restart your modem then wait 10 minutes for it to call back. There is no option to ever talk to an agent. I eventually found another support number and set up the modem in 5 minutes. The character count prevents me from fully expressing how terrible this experience was. May god have mercy on the developers of this app.
    more
  • Mar 3, 2021

    By james chanoski
    This has got to be the world"s worst app. If I could give it less than star I would. It has a mind of its own, freezes up constantly and paying your bill online, has zero real functionality. You need to call or go by an office to get anything done. If I had another viable option for cable internet, I would drop comcast. Over priced and under performing!
    more
  • Mar 4, 2021

    By Sacha Ledan
    Xfinity provides a terrible service and has horrible customer service. I need the app to set up my wifi but I can't create an account because I had an old account and they can't transfer my info or start a new one. After 5+ hours on the phone with customer service I still have no online account and can't access the app because of the shear incompetence and lack of care of Xfinity. Also there has been two outages of wifi in the past month (one for almost 48h) for no reason. Go anywhere else
    more
  • Can’t access any of the main menu features on the app Sep 9, 2020

    By pookal
    It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.
    more
  • Feb 16, 2021

    By Meilina Castillo
    After the latest update the time on the app is all wrong so it messes up the time you have scheduled for the internet to turn off. My app is running on UTC time instead of my time zone so everything 5 hours ahead of what it's suppose to be. Wifi is suppose to be paused at 10 pm but instead it blocks everything at 5pm and the app doesn't show you anything is paused either. Spent 2 very frustrating days trying to figure this out. Please fix asap!!
    more

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