Facebook_pixel
Xfinity

Xfinity

Comcast

Get the most out of your Internet

4.4 Ratings 244K+ Reviews 1M+ Downloads

About Xfinity

Get the most out of your Internet
see more about Xfinity

Ratings & Reviews

4.4
244.5K+ Ratings
  1. 5
    73+%
  2. 4
    10+%
  3. 3
    5+%
  4. 2
    3+%
  5. 1
    9+%
  • RELIEVED! Apr 27, 2019

    By DOC7604
    xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago
    more
  • When I am connected everything is great Oct 6, 2019

    By 4jmorans
    I received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on the app- easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. The app told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough the app wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️
    more
  • Nov 20, 2020

    By Jesse Gruver
    I love how you can keep track of who uses your internet, with what device and how long they're on it any day, of any month. I really like how I can pause and unpause their device from anywhere by using my phone. You can put your family members in a list and you can group the devices they use under them so whenever you log in, it will tell you stats on them and will tell you a lot! Love this App.
    more
  • Amazing Customer Service Mar 27, 2020

    By Peanutbuttasmooth
    Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgate
    more
  • Nov 21, 2020

    By Edoardo Salazar
    I read this app is responsible of the 10xxx254 mistery dhcp ip... It has a bunch of permission that I dont understand what for. Recently, upon restarting my router, it detects the Router like another device "Device TGArris has been connected to the network for first time" right now it says the device (router) is not connected whe I having it on of course and I am using the WiFi on my phone to write this review.. Like always, Comcast Support cannot properly explain...
    more
  • Nov 24, 2020

    By Ginger Phipps
    I used to Love this app. Until this newest update. Now every time I try to use it to adjust my kids internet time, it crashes after saying my router isn't connected. Yet it is with 3 other devices connected and working just fine. Very disappointed and frustrated.
    more
  • Nov 21, 2020

    By Scott MacLellan
    The potential for this app is great and it has been somewhat useful for me in the past. However, it is very slow to load, logs me out then crashes when I try to log back in, only sends a push notification when someone accesses my wifi but doesn't block them and you cant forget a device until they are not using their device which means I can't stop someone from stealing my wifi until they decide to stop using it. I would have to change my password and redo every device in my house.
    more
  • Okay. Could be better. Please add a data usage feature. Jul 25, 2019

    By Wiricijebrjeb
    So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.
    more
  • Nov 12, 2020

    By James Fuller
    Worthless. Returning and getting money back. Signed up for service and was sent a self-install kit. Modem won't activate. Checked the line from the modem to the junction box on the side of the house- line check is good. They aren't willing to fix their line without involving me and charging me a fee. Will return and chargeback any monies they tried to steal from me.
    more
  • Can’t access any of the main menu features on the app Sep 9, 2020

    By pookal
    It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.
    more

No reviews available

  • RELIEVED! Apr 27, 2019

    By DOC7604
    xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago
    more
  • Nov 20, 2020

    By Jesse Gruver
    I love how you can keep track of who uses your internet, with what device and how long they're on it any day, of any month. I really like how I can pause and unpause their device from anywhere by using my phone. You can put your family members in a list and you can group the devices they use under them so whenever you log in, it will tell you stats on them and will tell you a lot! Love this App.
    more
  • Amazing Customer Service Mar 27, 2020

    By Peanutbuttasmooth
    Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgate
    more
  • Assistance with new modem activation Aug 15, 2019

    By Doxiesusie
    After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley
    more
  • Nov 11, 2020

    By Angie Johnson
    Love being able to pause devices. Also love asking a question and getting an answer. If you have trouble using this app, you may not be using it right. Initially I left a bad review because I didn't know all I should have pertaining to access to getting information. But, the assistant will answer all asked questions about your service.
    more
  • When I am connected everything is great Oct 6, 2019

    By 4jmorans
    I received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on the app- easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. The app told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough the app wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️
    more
  • Nov 19, 2020

    By Joe Saavedra
    The app is simple and easy to use. I like that there are deals and packages offered. I also moved recently so I assumed that the process of calling Xfinity and getting my service moved to the new address were I was moving was gonna be frustrating and time consuming. It was actually so easier than I expected. I did it all on my phone. Never had to call anyone to give my information and not even to guide me through the set up at the new address. I completely did it all myself with just my android.
    more
  • Nov 20, 2020

    By Debi Bloom
    Improved! They updated the app and it seems to be running much smoother. I use it multiple times a day to keep my kids on task with school and such. It's fairly easy to set up schedules and I get notifications when their time is up. The only weird thing lately is how the time change messed with the settings.
    more
  • Nov 8, 2020

    By David Highfill
    Everything works perfect for me! I can turn off the wifi at any given time on any selected item. Great for my young house gamers who try and stay up all night gaming! Dad has one up on them! And they FINALLY added motion notifications for the security cameras! You can set it to notify you thru text message for people, cars, animals or all three. I still wish the camera had 2-way communication though! You can hear thru the camera but can't talk thru it and because of that I only gave it 4 stars.
    more
  • Nov 22, 2020

    By Kurt Tarvis
    Its a good app overall, I rarely have issues with the app or services through the app. I use Downtime a lot to control my children's devices and what time it cuts their wifi off. It's only ever shown "in downtime" but still allowing route to the devices à couple of times since I have had the services (7 months).
    more
  • Nov 21, 2020

    By Edoardo Salazar
    I read this app is responsible of the 10xxx254 mistery dhcp ip... It has a bunch of permission that I dont understand what for. Recently, upon restarting my router, it detects the Router like another device "Device TGArris has been connected to the network for first time" right now it says the device (router) is not connected whe I having it on of course and I am using the WiFi on my phone to write this review.. Like always, Comcast Support cannot properly explain...
    more
  • Features in app Oct 29, 2020

    By 4+more
    Love the app overall. Bug fixes needed. I tried to use the app to let them know there are bugs but the computer assistants doesn’t want to let me. 1.bug: I pause a device or group of them but within 24 they are unpaused again. Tried then to set time limits but each day is different so this doesn’t help. 2.bug. They have been able to unconnected on their device and they reconnect to the 2nd line and get on even though I paused them. (Sneaky 9 yr olds.) 3. No a bug but needed. I want to be able to have my kids earn their time so instead of a set limit I wish I could set a timer. You earned 1 hr. If you just keep changing the quantity of time they get you can do this but it is a hassle. I will update review if they fix the pause feature so it doesn’t reset everyday. This would move it up to a 4 of 5 star because I really do love the app. It makes me a witchy mom but school comes first not everything else. I can shut everything down or school and work wouldn’t go on. We have on average around 40-60 devices going at a time and they seem to keep up. (Work involves finding bugs on devices) That’s an average of 3.5 devices per person. If I can shut some down and keep them down then our usage goes to others. Thank witchy mom.
    more
  • Want more freedom on.... Apr 4, 2018

    By Kryptonite7584
    I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.
    more
  • Nov 12, 2020

    By Jeremy G
    Great service, fast internet. BUT... There billing pisses me off! I got email today that i owed 2 months. Todays bill, and next month bill. I panicked thinking i owed almost 300 dollars. But only 1 month is due. Next bill isnt until halfway through December!! Why send 2 months bill at once, ridiculous! This happens every bill. But u forget by the next time its due.I think they do it on purpose to scare u into paying ahead. Bcz no one wants there internet suspended
    more
  • Love the control but internet drops a lot Aug 18, 2018

    By KYgirlnGA
    We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!
    more
  • Okay. Could be better. Please add a data usage feature. Jul 25, 2019

    By Wiricijebrjeb
    So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.
    more
  • Nov 21, 2020

    By Brian Federspill
    Not all that great, it says something in the house is open for attacks but it doesn't say which item needs attention. I've checked everything, including the Roomba and I can't figure out the threat it keep telling me I get. Needs to be a little more precise.
    more
  • Nov 13, 2020

    By Logan Cooper
    This app worked fine until we upgraded to a newer router. Now im unable to delete any of my port forwards. It just keeps telling me to try again later or restart the gateway, neither of which have worked. Edit: I think our router upgrade coincided with an app update. Now im unable to pause devices as well. This app has become practically useless for the time being with all these bugs.
    more
  • Nov 24, 2020

    By Ginger Phipps
    I used to Love this app. Until this newest update. Now every time I try to use it to adjust my kids internet time, it crashes after saying my router isn't connected. Yet it is with 3 other devices connected and working just fine. Very disappointed and frustrated.
    more
  • Nov 21, 2020

    By Scott MacLellan
    The potential for this app is great and it has been somewhat useful for me in the past. However, it is very slow to load, logs me out then crashes when I try to log back in, only sends a push notification when someone accesses my wifi but doesn't block them and you cant forget a device until they are not using their device which means I can't stop someone from stealing my wifi until they decide to stop using it. I would have to change my password and redo every device in my house.
    more
  • Nov 12, 2020

    By James Fuller
    Worthless. Returning and getting money back. Signed up for service and was sent a self-install kit. Modem won't activate. Checked the line from the modem to the junction box on the side of the house- line check is good. They aren't willing to fix their line without involving me and charging me a fee. Will return and chargeback any monies they tried to steal from me.
    more
  • Can’t access any of the main menu features on the app Sep 9, 2020

    By pookal
    It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.
    more
  • Horrible internet issues Jun 15, 2020

    By houdinipyro
    Update: I posted the below email and got a response to go to a forum with a link for more help and when I try to click on that or copy the link it is impossible to do so. Seems to be another way Comcast just messes with you. Thanks again!!! I have been paying for the highest speed of Internet, and for the last seven months have continually had intermittent Internet connectivity, which is even more frustrating now that we are all working from home as we get constantly kicked off of our VPN. I have spent over eight hours talking to Comcast people on the phone and through their stupid chat line, and have yet to get any resolution. They make it so difficult for you to troubleshoot and speak to anyone to get the problem fixed, that you end up just getting frustrated and giving up. I am not giving up, but I am so frustrated and I’m looking for other Internet services other than Comcast. In a society where customer service is the most important thing that we produce these days, this company has absolutely no idea what they are doing, and have done everything in their power to make it difficult to receive any customer service. Comcast if I could give you zero stars I would!!!
    more

What’s Groovy

What’s Subpar

Loading...

Ask