About Xfinity
About Xfinity
The Xfinity app is the easiest way to activate your Internet service, get online in minutes, and set up your home network — no technician needed. Never miss a moment with tools to improve your connection like speed test, troubleshooting, and more. Check network status, view your plan details, and even pay your bill, all from the palm of your hand. And get always-on support with 24/7 real-time help and support right from the app with Xfinity Assistant.
Plus, customers with an xFi Gateway get a powerful, more secure connection for your home with exclusive xFi features included in the app:
• Protect your network. Help keep your loved ones safer online with Advanced Security, included at no extra cost.
• Enjoy the ultimate control. Create your own WiFi name and password, assign user profiles, and view and control connected devices.
• Have peace of mind. Pause WiFi for family time, set kid-safe browsing and much more with powerful parental controls.
• Help improve WiFi coverage. Assess the strength of your WiFi and even order an xFi Pod, right from the app.
Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.
Need help signing in?
- If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted
- Look up your existing Xfinity ID: xfinity.com/id
- Or reset your Xfinity password: xfinity.com/password
Learn more about your options related to 'California Civil Code §1798.135: Do Not Sell My Info' at www.xfinity.com/privacy/manage-preference
Plus, customers with an xFi Gateway get a powerful, more secure connection for your home with exclusive xFi features included in the app:
• Protect your network. Help keep your loved ones safer online with Advanced Security, included at no extra cost.
• Enjoy the ultimate control. Create your own WiFi name and password, assign user profiles, and view and control connected devices.
• Have peace of mind. Pause WiFi for family time, set kid-safe browsing and much more with powerful parental controls.
• Help improve WiFi coverage. Assess the strength of your WiFi and even order an xFi Pod, right from the app.
Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.
Need help signing in?
- If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted
- Look up your existing Xfinity ID: xfinity.com/id
- Or reset your Xfinity password: xfinity.com/password
Learn more about your options related to 'California Civil Code §1798.135: Do Not Sell My Info' at www.xfinity.com/privacy/manage-preference
Ratings & Reviews
Write a Review
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Mar 4, 2021 App keeps saying I'm offline but always online and now can't see my network, but I can see someone else's network and pause there devices and nothing that was suggested to fix the issue has worked. Update: I cleared all my data out of the app and Uninstalled it and restarted my phone and now it's working like before. Strange thing is that I did this before and it didn't work but now it is.more -
RELIEVED!
Apr 27, 2019 xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiagomore -
Amazing Customer Service
Mar 27, 2020 Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgatemore -
Features in app
Oct 29, 2020 Love the app overall. Bug fixes needed. I tried to use the app to let them know there are bugs but the computer assistants doesn’t want to let me. 1.bug: I pause a device or group of them but within 24 they are unpaused again. Tried then to set time limits but each day is different so this doesn’t help. 2.bug. They have been able to unconnected on their device and they reconnect to the 2nd line and get on even though I paused them. (Sneaky 9 yr olds.) 3. No a bug but needed. I want to be able to have my kids earn their time so instead of a set limit I wish I could set a timer. You earned 1 hr. If you just keep changing the quantity of time they get you can do this but it is a hassle. I will update review if they fix the pause feature so it doesn’t reset everyday. This would move it up to a 4 of 5 star because I really do love the app. It makes me a witchy mom but school comes first not everything else. I can shut everything down or school and work wouldn’t go on. We have on average around 40-60 devices going at a time and they seem to keep up. (Work involves finding bugs on devices) That’s an average of 3.5 devices per person. If I can shut some down and keep them down then our usage goes to others. Thank witchy mom.more -
Feb 23, 2021 I love that I can do everything I need to do (concerning my Xfinity acct) from this app. Pay my bill, change my password, see WHO's on, set parental controls, even chat w/ a LIVE agent, a real plus, when you just need to make contact with someone. It's a super convenient app., and super easy to navigate. After you download it, and start using it, you'll see. I use it everyday.more
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Mar 3, 2021 This is without a doubt the worst experience I have ever had setting up a modem. The automated assistant you will be forced to talk to is completely useless. The only option is to restart your modem then wait 10 minutes for it to call back. There is no option to ever talk to an agent. I eventually found another support number and set up the modem in 5 minutes. The character count prevents me from fully expressing how terrible this experience was. May god have mercy on the developers of this app.more -
Mar 3, 2021 This has got to be the world"s worst app. If I could give it less than star I would. It has a mind of its own, freezes up constantly and paying your bill online, has zero real functionality. You need to call or go by an office to get anything done. If I had another viable option for cable internet, I would drop comcast. Over priced and under performing!more -
Okay. Could be better. Please add a data usage feature.
Jul 25, 2019 So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.more -
Mar 4, 2021 Xfinity provides a terrible service and has horrible customer service. I need the app to set up my wifi but I can't create an account because I had an old account and they can't transfer my info or start a new one. After 5+ hours on the phone with customer service I still have no online account and can't access the app because of the shear incompetence and lack of care of Xfinity. Also there has been two outages of wifi in the past month (one for almost 48h) for no reason. Go anywhere elsemore -
Can’t access any of the main menu features on the app
Sep 9, 2020 It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.more
No reviews available
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RELIEVED!
Apr 27, 2019 xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiagomore -
Amazing Customer Service
Mar 27, 2020 Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgatemore -
Feb 23, 2021 I love that I can do everything I need to do (concerning my Xfinity acct) from this app. Pay my bill, change my password, see WHO's on, set parental controls, even chat w/ a LIVE agent, a real plus, when you just need to make contact with someone. It's a super convenient app., and super easy to navigate. After you download it, and start using it, you'll see. I use it everyday.more -
Assistance with new modem activation
Aug 15, 2019 After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alleymore -
Thank you
Mar 4, 2021 We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.more
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Mar 4, 2021 App keeps saying I'm offline but always online and now can't see my network, but I can see someone else's network and pause there devices and nothing that was suggested to fix the issue has worked. Update: I cleared all my data out of the app and Uninstalled it and restarted my phone and now it's working like before. Strange thing is that I did this before and it didn't work but now it is.more -
Great, but could use...
Apr 23, 2018 Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices.more -
Internet outage
Sep 3, 2019 Back around the first of August we reported a problem with our system, internet and TV( the HD side. They tried numerous times to correct the problem and could not, so they scheduled a technician to come out. He did some work in the protector and said that the service pedestal needed some rehad(cleanup work), he would put an order in to have that done. Seems that every night when the sun would go down and temp drop my internet and tv would go out and I could not use it. I call last Thursday and talked with the service center and they tried to reset to no avail! I got a call to set an appointment for 9/7/19 I said that was not acceptable have someone on 9/3/19. They sent me a text confirmed I was the #1 position for 9/3/19 between 1:00 - 3:00 pm. Then this morning I got a text that that appointment was not available and they could not do anything other than 9/7/19. Still having trouble with system. Have filed complaint with the IURC, not happy with service at all!more
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Features in app
Oct 29, 2020 Love the app overall. Bug fixes needed. I tried to use the app to let them know there are bugs but the computer assistants doesn’t want to let me. 1.bug: I pause a device or group of them but within 24 they are unpaused again. Tried then to set time limits but each day is different so this doesn’t help. 2.bug. They have been able to unconnected on their device and they reconnect to the 2nd line and get on even though I paused them. (Sneaky 9 yr olds.) 3. No a bug but needed. I want to be able to have my kids earn their time so instead of a set limit I wish I could set a timer. You earned 1 hr. If you just keep changing the quantity of time they get you can do this but it is a hassle. I will update review if they fix the pause feature so it doesn’t reset everyday. This would move it up to a 4 of 5 star because I really do love the app. It makes me a witchy mom but school comes first not everything else. I can shut everything down or school and work wouldn’t go on. We have on average around 40-60 devices going at a time and they seem to keep up. (Work involves finding bugs on devices) That’s an average of 3.5 devices per person. If I can shut some down and keep them down then our usage goes to others. Thank witchy mom.more -
Want more freedom on....
Apr 4, 2018 I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.more -
Feb 25, 2021 This app, though useful is deceptive. Now that Comcast has decided to enforce data caps, usage has become an issue. The graph they give tells you and average use not actual data use so you always see a total of 100% even on light usage days. This does not tell you how much you've used to date. How can you manage usage accurately? But they will charge you overages! Also the set up is a little involved. Otherwise it's useful. Waiting for updates maybe it will get better. PS what's with data caps!more -
Mar 3, 2021 Overall it is useable. It is missing some features I would like. I would like to be able to view my current "live" data streams, so I can track down what device is using the most data. The pause feature generally works, but appears sometimes not to engage and allow my son to still access the internet. It does basic features which makes it ok... But it could be so much better if they incorporated some features from google wifi such as the live data views.more -
Love the control but internet drops a lot
Aug 18, 2018 We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!more
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Okay. Could be better. Please add a data usage feature.
Jul 25, 2019 So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.more -
Feb 13, 2021 Updated: as of 2/13/21 my daughter cannot get online from either of her devices. It was fine for half the day then suddenly stopped working and locked her out of the internet. Deleted her profile and she has internet again. Set up a new profile and it immediately blocked her again. Please fix this!!! Billed as a way to set limits on your kids wifi....not so much. Set so my kid can't get online until 7 a.m. and yet as soon as the clock strikes 12 kid has access again. Very frustrating!more -
Feb 14, 2021 At first I thought the app was great. It let me assign devices to people and set bedtimes for the kids. But recently it has been the source of problems like certain people can't connect to the internet at all until their devices are reassigned to someone else. If this keeps up I will probably have to unassign all devices and delete the app.more -
Mar 4, 2021 There's a clear bug associated with the app saying the gateway is offline, when in fact it is online. This is an issue because it does not permit you you access the gateway settings! Very frustrating! -
Feb 15, 2021 Great until last update. Scheduled downtime now blocks internet all the time. Even if it's weekday blocks, it won't work on the weekend. Aside from that, it seems to do well. Would be nice to have a pause everyone button along with individual pause buttons.more
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Mar 3, 2021 This is without a doubt the worst experience I have ever had setting up a modem. The automated assistant you will be forced to talk to is completely useless. The only option is to restart your modem then wait 10 minutes for it to call back. There is no option to ever talk to an agent. I eventually found another support number and set up the modem in 5 minutes. The character count prevents me from fully expressing how terrible this experience was. May god have mercy on the developers of this app.more -
Mar 3, 2021 This has got to be the world"s worst app. If I could give it less than star I would. It has a mind of its own, freezes up constantly and paying your bill online, has zero real functionality. You need to call or go by an office to get anything done. If I had another viable option for cable internet, I would drop comcast. Over priced and under performing!more -
Mar 4, 2021 Xfinity provides a terrible service and has horrible customer service. I need the app to set up my wifi but I can't create an account because I had an old account and they can't transfer my info or start a new one. After 5+ hours on the phone with customer service I still have no online account and can't access the app because of the shear incompetence and lack of care of Xfinity. Also there has been two outages of wifi in the past month (one for almost 48h) for no reason. Go anywhere elsemore -
Can’t access any of the main menu features on the app
Sep 9, 2020 It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.more -
Feb 16, 2021 After the latest update the time on the app is all wrong so it messes up the time you have scheduled for the internet to turn off. My app is running on UTC time instead of my time zone so everything 5 hours ahead of what it's suppose to be. Wifi is suppose to be paused at 10 pm but instead it blocks everything at 5pm and the app doesn't show you anything is paused either. Spent 2 very frustrating days trying to figure this out. Please fix asap!!more
What’s Groovy
I received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on the app- easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. The app told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough the app wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️
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What’s Subpar
This app is essentially useless to monitor data usage, which is a big problem since Comcast now charges data overages. The app appears like it is going to be helpful by giving % of total data usage by device. However, when you drill into the details of a device, you get an arbitrary scale of zero to very high. Very high is useless because your can't tell if that means 10gb or 200gb. You obviously have the underlying data, just change the labels to GB, otherwise don't charge overages based on GB.
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Filter Reviews
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App keeps saying I'm offline but always online and now can't see my network, but I can see someone else's network and pause there devices and nothing that was suggested to fix the issue has worked. Update: I cleared all my data out of the app and Uninstalled it and restarted my phone and now it's working like before. Strange thing is that I did this before and it didn't work but now it is.
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RELIEVED!
xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago -
Amazing Customer Service
Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgate -
Features in app
Love the app overall. Bug fixes needed. I tried to use the app to let them know there are bugs but the computer assistants doesn’t want to let me. 1.bug: I pause a device or group of them but within 24 they are unpaused again. Tried then to set time limits but each day is different so this doesn’t help. 2.bug. They have been able to unconnected on their device and they reconnect to the 2nd line and get on even though I paused them. (Sneaky 9 yr olds.) 3. No a bug but needed. I want to be able to have my kids earn their time so instead of a set limit I wish I could set a timer. You earned 1 hr. If you just keep changing the quantity of time they get you can do this but it is a hassle. I will update review if they fix the pause feature so it doesn’t reset everyday. This would move it up to a 4 of 5 star because I really do love the app. It makes me a witchy mom but school comes first not everything else. I can shut everything down or school and work wouldn’t go on. We have on average around 40-60 devices going at a time and they seem to keep up. (Work involves finding bugs on devices) That’s an average of 3.5 devices per person. If I can shut some down and keep them down then our usage goes to others. Thank witchy mom. -
I love that I can do everything I need to do (concerning my Xfinity acct) from this app. Pay my bill, change my password, see WHO's on, set parental controls, even chat w/ a LIVE agent, a real plus, when you just need to make contact with someone. It's a super convenient app., and super easy to navigate. After you download it, and start using it, you'll see. I use it everyday.
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Want more freedom on....
I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle. -
This app, though useful is deceptive. Now that Comcast has decided to enforce data caps, usage has become an issue. The graph they give tells you and average use not actual data use so you always see a total of 100% even on light usage days. This does not tell you how much you've used to date. How can you manage usage accurately? But they will charge you overages! Also the set up is a little involved. Otherwise it's useful. Waiting for updates maybe it will get better. PS what's with data caps!
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Assistance with new modem activation
After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley -
Thank you
We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future. -
Overall it is useable. It is missing some features I would like. I would like to be able to view my current "live" data streams, so I can track down what device is using the most data. The pause feature generally works, but appears sometimes not to engage and allow my son to still access the internet. It does basic features which makes it ok... But it could be so much better if they incorporated some features from google wifi such as the live data views.
No reviews available
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RELIEVED!
xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago -
Amazing Customer Service
Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgate -
I love that I can do everything I need to do (concerning my Xfinity acct) from this app. Pay my bill, change my password, see WHO's on, set parental controls, even chat w/ a LIVE agent, a real plus, when you just need to make contact with someone. It's a super convenient app., and super easy to navigate. After you download it, and start using it, you'll see. I use it everyday.
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Assistance with new modem activation
After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley -
Thank you
We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future. -
So Far So Good
Switched to the 250gig level modem about a month ago. Since that time we have consistently gotten speeds between 250 and 300 gig. Then three days ago I got an email stating after a review of our account, we qualified for free WiFi extender pods. Received them today and they installed without a hitch. Now my three floor home has excellent signal strength everywhere I have measured. I appreciate that for the most part, we receive consistent service with very little downtime. I own all XFINITY services(TV, WiFi, VOIP, Home Security and wireless Phone) and although by no means cheap, we receive ours services with little disruption which in this day and age I feel is the number one measure of service. If I was asked for criticisms, I would list their automated phone system which I find cumbersome and the fact that they utilize customer service representatives who have English as a second language and for me, are difficult to understand. -
Awesome Customer Service
So I’ve been without internet connection for the past 3 days now and couldn’t quite figure out why. My bill was a little late and I figured that once I paid it, everything would go back to normal. I was wrong. After getting upset I finally decided to reach out to representative and luckily they provide a chat room option because if you’re anything like me, I hate talking on the phone with people about these kinds of things. Vachan came online and was very friendly and patient with me as promised me that he would help get my service back up and running. After about 25-30 minutes of troubleshooting, he was able to get my service back up and online and everything ran smoother than before! He was awesome and extremely helpful and it’s because of representatives like him that keep customers satisfied and wanting to continue services with them!
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App keeps saying I'm offline but always online and now can't see my network, but I can see someone else's network and pause there devices and nothing that was suggested to fix the issue has worked. Update: I cleared all my data out of the app and Uninstalled it and restarted my phone and now it's working like before. Strange thing is that I did this before and it didn't work but now it is.
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Great, but could use...
Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices. -
Internet outage
Back around the first of August we reported a problem with our system, internet and TV( the HD side. They tried numerous times to correct the problem and could not, so they scheduled a technician to come out. He did some work in the protector and said that the service pedestal needed some rehad(cleanup work), he would put an order in to have that done. Seems that every night when the sun would go down and temp drop my internet and tv would go out and I could not use it. I call last Thursday and talked with the service center and they tried to reset to no avail! I got a call to set an appointment for 9/7/19 I said that was not acceptable have someone on 9/3/19. They sent me a text confirmed I was the #1 position for 9/3/19 between 1:00 - 3:00 pm. Then this morning I got a text that that appointment was not available and they could not do anything other than 9/7/19. Still having trouble with system. Have filed complaint with the IURC, not happy with service at all!
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Features in app
Love the app overall. Bug fixes needed. I tried to use the app to let them know there are bugs but the computer assistants doesn’t want to let me. 1.bug: I pause a device or group of them but within 24 they are unpaused again. Tried then to set time limits but each day is different so this doesn’t help. 2.bug. They have been able to unconnected on their device and they reconnect to the 2nd line and get on even though I paused them. (Sneaky 9 yr olds.) 3. No a bug but needed. I want to be able to have my kids earn their time so instead of a set limit I wish I could set a timer. You earned 1 hr. If you just keep changing the quantity of time they get you can do this but it is a hassle. I will update review if they fix the pause feature so it doesn’t reset everyday. This would move it up to a 4 of 5 star because I really do love the app. It makes me a witchy mom but school comes first not everything else. I can shut everything down or school and work wouldn’t go on. We have on average around 40-60 devices going at a time and they seem to keep up. (Work involves finding bugs on devices) That’s an average of 3.5 devices per person. If I can shut some down and keep them down then our usage goes to others. Thank witchy mom. -
Want more freedom on....
I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle. -
This app, though useful is deceptive. Now that Comcast has decided to enforce data caps, usage has become an issue. The graph they give tells you and average use not actual data use so you always see a total of 100% even on light usage days. This does not tell you how much you've used to date. How can you manage usage accurately? But they will charge you overages! Also the set up is a little involved. Otherwise it's useful. Waiting for updates maybe it will get better. PS what's with data caps!
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Overall it is useable. It is missing some features I would like. I would like to be able to view my current "live" data streams, so I can track down what device is using the most data. The pause feature generally works, but appears sometimes not to engage and allow my son to still access the internet. It does basic features which makes it ok... But it could be so much better if they incorporated some features from google wifi such as the live data views.
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Love the control but internet drops a lot
We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!! -
1 step below 1kmpm and still have latency issues even when 1 item is using the internet aside from the set top box and modem. Have definate issues with 5 ipads (5 kids in digital schooling), 5 cell phones, 4 tablets, 2 laptops, 3 gaming pc's, three xbox 1x, one xbox 1s, one xbox & an xbox 360, one ps/ps2/ps3/ps4, 3 switches, two wii, one wiiU, a ds, two 2ds, one 3ds + a 3dsxl. NEVER more than 6 devices at once. And still get lag/disconnect-reconnects. Even on just on demand there's ALWAYS lag.
Filter Reviews
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This is without a doubt the worst experience I have ever had setting up a modem. The automated assistant you will be forced to talk to is completely useless. The only option is to restart your modem then wait 10 minutes for it to call back. There is no option to ever talk to an agent. I eventually found another support number and set up the modem in 5 minutes. The character count prevents me from fully expressing how terrible this experience was. May god have mercy on the developers of this app.
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This has got to be the world"s worst app. If I could give it less than star I would. It has a mind of its own, freezes up constantly and paying your bill online, has zero real functionality. You need to call or go by an office to get anything done. If I had another viable option for cable internet, I would drop comcast. Over priced and under performing!
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Okay. Could be better. Please add a data usage feature.
So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days. -
Xfinity provides a terrible service and has horrible customer service. I need the app to set up my wifi but I can't create an account because I had an old account and they can't transfer my info or start a new one. After 5+ hours on the phone with customer service I still have no online account and can't access the app because of the shear incompetence and lack of care of Xfinity. Also there has been two outages of wifi in the past month (one for almost 48h) for no reason. Go anywhere else
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Can’t access any of the main menu features on the app
It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue. -
After the latest update the time on the app is all wrong so it messes up the time you have scheduled for the internet to turn off. My app is running on UTC time instead of my time zone so everything 5 hours ahead of what it's suppose to be. Wifi is suppose to be paused at 10 pm but instead it blocks everything at 5pm and the app doesn't show you anything is paused either. Spent 2 very frustrating days trying to figure this out. Please fix asap!!
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Poor customer service
We have experienced intermittent internet service since we upgraded modem and speed to 600. Last week, our service was interrupted on 2 occasions for several hours each time. I have contacted customer service a few times. Again, I had occasion to call the other day. I was on the phone with service rep for 25 minutes before she hung up on me. I informed her I had restarted modem twice prior to calling. I also informed her I ran a speed check etc. She asked which device caused the problem. I explained it was the internet connection not any device. She placed me on hold several times. I suggested a technician check connection outside my home. Again I was placed on hold as she stated she was scheduling a day for technician to check for problems. I informed her that since upgrading and adding extra speed etc, we had experienced problems. She ended call with me, which was most definitely unprofessional. She did not contact me after the fact, hence the negative review. The customer service was unacceptable, there was no resolution and no technician came to check anything. I have now awarded 1 star as I have received no response or assistance from anyone. I would like to escalate to a manager, but have noticed other individuals have also received negative customer service. Thank you. -
This used to work okay until recently. I have been using the profiles and schedule options but this week I started having a lot of problems. I spent time troubleshooting the problems and the only way I kind of fixed it was by deleting all the profiles. I now have to manually pause and restart service for our devices...like the computer, tablet, and game consoles. Whatever update occurred this week made this app glitch.
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Updated: as of 2/13/21 my daughter cannot get online from either of her devices. It was fine for half the day then suddenly stopped working and locked her out of the internet. Deleted her profile and she has internet again. Set up a new profile and it immediately blocked her again. Please fix this!!! Billed as a way to set limits on your kids wifi....not so much. Set so my kid can't get online until 7 a.m. and yet as soon as the clock strikes 12 kid has access again. Very frustrating!
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Horrible internet issues
Update: I posted the below email and got a response to go to a forum with a link for more help and when I try to click on that or copy the link it is impossible to do so. Seems to be another way Comcast just messes with you. Thanks again!!! I have been paying for the highest speed of Internet, and for the last seven months have continually had intermittent Internet connectivity, which is even more frustrating now that we are all working from home as we get constantly kicked off of our VPN. I have spent over eight hours talking to Comcast people on the phone and through their stupid chat line, and have yet to get any resolution. They make it so difficult for you to troubleshoot and speak to anyone to get the problem fixed, that you end up just getting frustrated and giving up. I am not giving up, but I am so frustrated and I’m looking for other Internet services other than Comcast. In a society where customer service is the most important thing that we produce these days, this company has absolutely no idea what they are doing, and have done everything in their power to make it difficult to receive any customer service. Comcast if I could give you zero stars I would!!!
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Terrible hand off operator
Operator can not resolve issue so instead transferred me 1:17 hour wait then disconnected
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Okay. Could be better. Please add a data usage feature.
So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days. -
Updated: as of 2/13/21 my daughter cannot get online from either of her devices. It was fine for half the day then suddenly stopped working and locked her out of the internet. Deleted her profile and she has internet again. Set up a new profile and it immediately blocked her again. Please fix this!!! Billed as a way to set limits on your kids wifi....not so much. Set so my kid can't get online until 7 a.m. and yet as soon as the clock strikes 12 kid has access again. Very frustrating!
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At first I thought the app was great. It let me assign devices to people and set bedtimes for the kids. But recently it has been the source of problems like certain people can't connect to the internet at all until their devices are reassigned to someone else. If this keeps up I will probably have to unassign all devices and delete the app.
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There's a clear bug associated with the app saying the gateway is offline, when in fact it is online. This is an issue because it does not permit you you access the gateway settings! Very frustrating!
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Great until last update. Scheduled downtime now blocks internet all the time. Even if it's weekday blocks, it won't work on the weekend. Aside from that, it seems to do well. Would be nice to have a pause everyone button along with individual pause buttons.
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This is without a doubt the worst experience I have ever had setting up a modem. The automated assistant you will be forced to talk to is completely useless. The only option is to restart your modem then wait 10 minutes for it to call back. There is no option to ever talk to an agent. I eventually found another support number and set up the modem in 5 minutes. The character count prevents me from fully expressing how terrible this experience was. May god have mercy on the developers of this app.
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This has got to be the world"s worst app. If I could give it less than star I would. It has a mind of its own, freezes up constantly and paying your bill online, has zero real functionality. You need to call or go by an office to get anything done. If I had another viable option for cable internet, I would drop comcast. Over priced and under performing!
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Xfinity provides a terrible service and has horrible customer service. I need the app to set up my wifi but I can't create an account because I had an old account and they can't transfer my info or start a new one. After 5+ hours on the phone with customer service I still have no online account and can't access the app because of the shear incompetence and lack of care of Xfinity. Also there has been two outages of wifi in the past month (one for almost 48h) for no reason. Go anywhere else
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Can’t access any of the main menu features on the app
It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue. -
After the latest update the time on the app is all wrong so it messes up the time you have scheduled for the internet to turn off. My app is running on UTC time instead of my time zone so everything 5 hours ahead of what it's suppose to be. Wifi is suppose to be paused at 10 pm but instead it blocks everything at 5pm and the app doesn't show you anything is paused either. Spent 2 very frustrating days trying to figure this out. Please fix asap!!
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Poor customer service
We have experienced intermittent internet service since we upgraded modem and speed to 600. Last week, our service was interrupted on 2 occasions for several hours each time. I have contacted customer service a few times. Again, I had occasion to call the other day. I was on the phone with service rep for 25 minutes before she hung up on me. I informed her I had restarted modem twice prior to calling. I also informed her I ran a speed check etc. She asked which device caused the problem. I explained it was the internet connection not any device. She placed me on hold several times. I suggested a technician check connection outside my home. Again I was placed on hold as she stated she was scheduling a day for technician to check for problems. I informed her that since upgrading and adding extra speed etc, we had experienced problems. She ended call with me, which was most definitely unprofessional. She did not contact me after the fact, hence the negative review. The customer service was unacceptable, there was no resolution and no technician came to check anything. I have now awarded 1 star as I have received no response or assistance from anyone. I would like to escalate to a manager, but have noticed other individuals have also received negative customer service. Thank you. -
This used to work okay until recently. I have been using the profiles and schedule options but this week I started having a lot of problems. I spent time troubleshooting the problems and the only way I kind of fixed it was by deleting all the profiles. I now have to manually pause and restart service for our devices...like the computer, tablet, and game consoles. Whatever update occurred this week made this app glitch.
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Horrible internet issues
Update: I posted the below email and got a response to go to a forum with a link for more help and when I try to click on that or copy the link it is impossible to do so. Seems to be another way Comcast just messes with you. Thanks again!!! I have been paying for the highest speed of Internet, and for the last seven months have continually had intermittent Internet connectivity, which is even more frustrating now that we are all working from home as we get constantly kicked off of our VPN. I have spent over eight hours talking to Comcast people on the phone and through their stupid chat line, and have yet to get any resolution. They make it so difficult for you to troubleshoot and speak to anyone to get the problem fixed, that you end up just getting frustrated and giving up. I am not giving up, but I am so frustrated and I’m looking for other Internet services other than Comcast. In a society where customer service is the most important thing that we produce these days, this company has absolutely no idea what they are doing, and have done everything in their power to make it difficult to receive any customer service. Comcast if I could give you zero stars I would!!! -
App hasn’t worked in over a month
I previously moved out over a month ago , the app worked fine before then, when I got to my new address the app tells me to text an agent so we can get you up and running. I text the agent , the message says we have found multiple addresses associated with my mobile number and to determine my proper location and to enter my house number. I text the right address ,then It says we’re going to call you. Comcast customer care has transferred me 4 times trying to figure out why I cant sign in. I tried deleting and re-installing the app, they checked to see if i’m at the right address which It was ,I still can’t sign in. I can sign into the “my account” app and also the xfinity website, my modem is working fine I have over 200 mbps. Comcast customer care tried nothing that I didn’t try , asking me if i’m using the right account and password , its incredibly frustrating when I need to use this app for the XFI pods, when they go down theres nothing I can do about it, I can’t check their status nothing , It shouldn’t be this difficult to figure out considering it was working fine at my last address, i’m using the same modem I had before makes zero sense. -
Alert sound not consistent
A waste of time and frustration. Just go to your admin page through your browser. Absolutely zero help with app flaws. While I appreciate being able to see unauthorized devices connecting to my network. I am dissatisfied and disappointed that the alert notification does not always work. How effective of a app is it, if it’s basic alert system does not function properly all the time? I am constantly having to check for myself to catch the unauthorized devices connecting, to pause them. I have spent since April 2020 trying to get Xfinity to address the unauthorized devices ability to keep connecting no matter all the menu actions I repeatedly take, and switching out my modem 4xs so far, and still I have unauthorized devices reconnected within a week or two. Why does Xfinity have a app to find issues, but it’s like pulling teeth to get anything but basic help for the issue instead of actually diagnosing why it keeps happening? Very frustrating. I like the app, but Xfinity customer support is time consuming to get them past just the basics each time. Customer support is in bad bad shape. Who are their Trainers? Epic fail! The app is great, but fails to notify consistently.
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