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Xfinity xFi

Xfinity xFi

Comcast

Personalize and control your home WiFi network with the Xfinity xFi app.

4.0 Ratings 71K+ Reviews 1M+ Downloads

About Xfinity xFi

Personalize and control your home WiFi network with the Xfinity xFi app.
see more about Xfinity xFi

Ratings & Reviews

4.0
70.8K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • RELIEVED! Apr 27, 2019

    By DOC7604
    xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago
    more
  • When I am connected everything is great Oct 6, 2019

    By 4jmorans
    I received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on the app- easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. The app told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough the app wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️
    more
  • Amazing Customer Service Mar 27, 2020

    By Peanutbuttasmooth
    Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgate
    more
  • Assistance with new modem activation Aug 15, 2019

    By Doxiesusie
    After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley
    more
  • Want more freedom on.... Apr 4, 2018

    By Kryptonite7584
    I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.
    more
  • Jul 21, 2020

    By Thomas Swartz
    There are some useful features. But the most important thing for me that it lacks is the ability to block devices via mac address from being able to connect. It used to be available in the admin gateway but was removed. Now all you can do it "pause" the device after they've already connected and had the chance to steal private/sensitive information.
    more
  • Jul 17, 2020

    By Trenton Hasser
    App was unusable after initial activation of my modem. It would restart the initial activation steps even after the internet was working. The solution to fix this, for me, was to reinstall the app. After that headache, the app works okay. Has some nice features that let you see vaguely how much data your devices are using. Wish I could see the actual amount instead of "Very High".
    more
  • Jul 22, 2020

    By shawn rouse
    App never worked all it ever did was say oops we're having trouble please contact Xfinity which resulted in several hang ups from their robot voice and endless frustration on my end. Still unresolved and why do you have to have an app (that doesn't work) to activate service? So stupid, very poor customer service on their end I've had nothing but problems. Paying for service that doesn't work is infuriating and having to jump through all these hoops with no resolution to a simple activation sucks
    more
  • Jul 15, 2020

    By Ken Hull
    App seems broken. Since latest update this month, it shows gateway is online & secure (all my internet things are connecting to it okay) but then switches to "your gateway may be offline..." which it isn't. I can't use it any more to monitor devices. Before this update when it sorta worked, there was no way to use this app to block unknown devices from connecting to my network, only pause them or restrict their access to limited time window under a profile. Info about devices would show a time when they connected and describe it as "this device had limited connectivity." There used to be an option to opt out of letting my gateway being used as a public hotspot; that option disappeared several months ago. I'm paying Comcast $13/month to rent their equipment just for my immediate household, not the neighborhood. Only option seems to be to unplug it at night or when I go out; it runs hot so that saves some of my AC expenses.
    more
  • Okay. Could be better. Please add a data usage feature. Jul 25, 2019

    By Wiricijebrjeb
    So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.
    more

No reviews available

  • RELIEVED! Apr 27, 2019

    By DOC7604
    xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago
    more
  • Amazing Customer Service Mar 27, 2020

    By Peanutbuttasmooth
    Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgate
    more
  • Assistance with new modem activation Aug 15, 2019

    By Doxiesusie
    After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley
    more
  • Jul 17, 2020

    By Sunshine Jackson
    After you activate your gateway service you will need to uninstall the app and then reinstall it so it can register your service. I know it sucks taking extra steps to use an app, but it works. I did have the reoccurring activate your gateway message after the initial activation. I used the advice of another reviewer who advised to reinstall the app after activating the gateway. I am not a coder but I love the features to manage the users and the internet usage. 1st day using the app.
    more
  • So Far So Good May 9, 2019

    By TY1949
    Switched to the 250gig level modem about a month ago. Since that time we have consistently gotten speeds between 250 and 300 gig. Then three days ago I got an email stating after a review of our account, we qualified for free WiFi extender pods. Received them today and they installed without a hitch. Now my three floor home has excellent signal strength everywhere I have measured. I appreciate that for the most part, we receive consistent service with very little downtime. I own all XFINITY services(TV, WiFi, VOIP, Home Security and wireless Phone) and although by no means cheap, we receive ours services with little disruption which in this day and age I feel is the number one measure of service. If I was asked for criticisms, I would list their automated phone system which I find cumbersome and the fact that they utilize customer service representatives who have English as a second language and for me, are difficult to understand.
    more
  • When I am connected everything is great Oct 6, 2019

    By 4jmorans
    I received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on the app- easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. The app told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough the app wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️
    more
  • Great, but could use... Apr 23, 2018

    By KiwiMoon
    Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices.
    more
  • Good user interface, some tweaks needed Dec 13, 2018

    By Southernmarine25
    As an above average IT guy, I like easy to use interfaces. I don’t mind the complexities of devices such as Cisco but I’d prefer easier to use UIs. That’s why I like using the XFI app. You can see all wireless devices on your network including offline devices and you can edit the WiFi settings including channel and width without having to connect through the web on a computer. You can even reset the router even while on cellular data. I can also check the peak data usage at specific times, change the logical names of those same devices, but one addition that I’d like to see added would be the ability to view what device was utilizing so much data at that time. Seems like my peak usage was at 3 AM over the last 24 hours. I was in bed, asleep by 10:30, and I don’t have kids. Perhaps I was sleep gaming? Anyways that would be my only complaint.
    more
  • Want more freedom on.... Apr 4, 2018

    By Kryptonite7584
    I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.
    more
  • Love the control but internet drops a lot Aug 18, 2018

    By KYgirlnGA
    We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!
    more
  • Nice app but needs improvement May 9, 2019

    By @omerkhan
    I really like this app but there are two major problems that I really think should be solved: 1) Improve Performance: when I tap "People" or "Devices" I often have to wait 10 seconds+. It might be because I have too many devices but I'm sure the smart engineers at Xfinity can make it faster. 2) Allow Me to Set a Timer when I UNPAUSE a device: when I pause a device, I get an option to set a timer after which the device is auto unpaused. But when I unpause a device I don't get the same timer option so the device will be paused automatically after a certain period. This is particularly frustrating because if we have to set timers to remind us to manually pause our kids devices e.g. after a hour. And if we forget, the kids have internet access for the rest of the day. Seems like such a simple fix and I wonder why the decision was made not to have a timer option when you both pause and unpause a device?
    more
  • Jul 17, 2020

    By Trenton Hasser
    App was unusable after initial activation of my modem. It would restart the initial activation steps even after the internet was working. The solution to fix this, for me, was to reinstall the app. After that headache, the app works okay. Has some nice features that let you see vaguely how much data your devices are using. Wish I could see the actual amount instead of "Very High".
    more
  • Okay. Could be better. Please add a data usage feature. Jul 25, 2019

    By Wiricijebrjeb
    So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.
    more
  • Jun 12, 2020

    By R Jay
    When it worked it was great! Now I can't pause several of the devices or set up a working bed time. Also when I restart my router from the app it says my router is off and I have no control over it at all, yet the internet is on!! 2 stars because I can at least who was up all night and punish accordingly, but I want to be able to pause the kids so this doesn't happen!!! Please fix my pause and bedtime!!! And yes, I've uninstalled and reinstalled the app 3x! Edit: Forum I is no good for me.
    more
  • May 24, 2020

    By Jonathan Plymesser
    Mediocre experience. Since they activated "Advanced Threat Protection," I have to log into xfi just to use my port forwarding. I forwarded my port so I would not have to login. And it is not intuitive on where to change threat protection options, and shutting it off is buried in a different non-intuitive area of the app. Why didn't you put all the "Advanced Threat Protection" options in the same menu? And now Google image me the 500 words so I cannot review as much as I wish.
    more
  • Jun 10, 2020

    By Robert Norton
    Great to see who's on your network, but I set profiles and time limits for my kids and I get a notification about them approaching their time limits, but they don't get paused when they get to their limits even though it says they're paused. Edit: If the issue gets fixed, I'll gladly give it 5 stars and change my review.
    more
  • Jul 21, 2020

    By Thomas Swartz
    There are some useful features. But the most important thing for me that it lacks is the ability to block devices via mac address from being able to connect. It used to be available in the admin gateway but was removed. Now all you can do it "pause" the device after they've already connected and had the chance to steal private/sensitive information.
    more
  • Jul 22, 2020

    By shawn rouse
    App never worked all it ever did was say oops we're having trouble please contact Xfinity which resulted in several hang ups from their robot voice and endless frustration on my end. Still unresolved and why do you have to have an app (that doesn't work) to activate service? So stupid, very poor customer service on their end I've had nothing but problems. Paying for service that doesn't work is infuriating and having to jump through all these hoops with no resolution to a simple activation sucks
    more
  • Jul 15, 2020

    By Ken Hull
    App seems broken. Since latest update this month, it shows gateway is online & secure (all my internet things are connecting to it okay) but then switches to "your gateway may be offline..." which it isn't. I can't use it any more to monitor devices. Before this update when it sorta worked, there was no way to use this app to block unknown devices from connecting to my network, only pause them or restrict their access to limited time window under a profile. Info about devices would show a time when they connected and describe it as "this device had limited connectivity." There used to be an option to opt out of letting my gateway being used as a public hotspot; that option disappeared several months ago. I'm paying Comcast $13/month to rent their equipment just for my immediate household, not the neighborhood. Only option seems to be to unplug it at night or when I go out; it runs hot so that saves some of my AC expenses.
    more
  • Jul 23, 2020

    By Eric Bottoms
    App will not allow me to log in. Info is correct for sign on as I can log in on browser. Xfinity sends 2 Factor Authentication I confirm it. Then the app says password is incorrect. Previous versions worked, after the update, it is useless and I need to set up port forwarding. Can not do it in router settings anymore as Xfinity took it away, and forces users to use the xFi app.
    more
  • Jul 23, 2020

    By Cambria Hall
    This app just like the service from camcast for your tv,phone and internet is horrible. It takes forever to load and always tells you that there are no connection issues. Calling, emailing or using this app will not help you get anything done. This app is a waste of time.
    more

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