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4.4 Ratings 785K+ Reviews 5M+ Downloads

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  • It’s not worth the money, only if it really worked Jul 7, 2021

    By Unhappily a current customer
    I am always calling Fakefinity; I call them that because they pretend for this amazing app to work, they pretend for amazing experience from their home security, Nope it does not work, not only that it is easily hacked and manipulated by anyone in close proximity. All they need is to be in range of your wifi and please tell me why would you reveal WiFi info via the television when anyone that comes into your home can grab the remote and simply say what is my WiFi and user name and Walla abracadabra there it is isn’t that against Hippa?? Well anyway if I was not under contract I would be an ex-customer this crap is way too expensive for what it actually gives you and that is a way to watch your family while you are home other than that it is not good don’t waste your money, look out the the suburbs and see people who have homes purchase they have the ring device or another company and I’m in the field a lot with my current job and I noticed that they none of them have Xfinity you wonder why right?? I hate what they are doing with their home security, and other services are just horrible and they keep raising the price!!

  • Jun 22, 2022

    By Drew Kay
    App is hit or miss when starting, sometimes it hangs at logo screen, sometimes not. But the worst is when i open this app, my headphones no longer play audio, it goes through my phones speakers, horribly annoying when i open the app and am playing a netflix video and want to check the motion history in the morning and everyone is sleeping! This NEEDS to be fixed, its the biggest downside to this app. Nobody wants to stop everything else on their device to check one thing i n the xfinity app.

  • Jun 2, 2022

    By Jessica Jessca
    New issue: For some reason I used to be able to but can no longer edit the name of a device unless it is assigned to someone. Why the change? I would like to know who's who on my wifi..2/23/22 the app is not showing when some devices are connected. Like right now its not showing I am connected when I am without a doubt connected to wifi. It will also randomly show other devices connected when they really are not, like it shows my mom is connected but she's not here. This is not good for security

  • Apr 23, 2022

    By S G
    I can't see recommending this service. I too have constant in and out service. I sometimes work from home and I always do my budgeting online. In the middle of doing work I have to reset my wifi which is very annoying. Watching streamed programs always go through buffering. Very very slow connections. Xfinity/comcast has to do better in keeping their customers in my opinion. They can't continue to use "your area" as an excuse. They are paid plenty for them to spend enough to get towers in areas to make for a better service experience. That is my opinion.

  • Love the control but internet drops a lot Aug 18, 2018

    By KYgirlnGA
    We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!

  • May 19, 2022

    By Julio Mendoza
    This app has alot of cool features and it's a great app, when it works... Its always freezing up on me, not loading properly and just plain doesn't function about 75% of the time. They really need to fix this ASAP. Also they need to combine all the Comcast apps into one. It's so confusing having to have 3 or 4 different apps when it's all services from the same company.

  • Want more freedom on.... Apr 4, 2018

    By Kryptonite7584
    I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.

  • Regret having their service EBB department conduct to disabled persons Nov 9, 2021

    By Bjkauf
    Definitely none of this is showing up so I assume this will just die off. My bill was changed in Sept to cut out cable and someone put the double play on it and charged me for Tywin months. They would not go backs to when I officially called with my EBB number. It said Driving, ill call u back pending and I was told not to worry about it and they never applied it and it’s expired I was transferred more than 6 times hung up on and had 2 good reps but not able to help the EBB department saw their mistake and told me too bad. Told me they would not go vack and apply my benefit. Months went by and now they said to refill it out they never applied it so r told me it was still pending four months later they were uncooperative and I’m disgusted with being stuck with people who when I tell them I’m disabled treated me worse. Nobody would give any names or if without a threat of complaint and then no help at all. I’m so disgusted by the treatment I got from EBB department and supervisors I could just cry. I have been on the phone for hours and im just home from the hospital

  • Assistance with new modem activation Aug 15, 2019

    By Doxiesusie
    After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley

  • Thank you Mar 4, 2021

    By coleyh315
    We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.

  • It’s not worth the money, only if it really worked Jul 7, 2021

    By Unhappily a current customer
    I am always calling Fakefinity; I call them that because they pretend for this amazing app to work, they pretend for amazing experience from their home security, Nope it does not work, not only that it is easily hacked and manipulated by anyone in close proximity. All they need is to be in range of your wifi and please tell me why would you reveal WiFi info via the television when anyone that comes into your home can grab the remote and simply say what is my WiFi and user name and Walla abracadabra there it is isn’t that against Hippa?? Well anyway if I was not under contract I would be an ex-customer this crap is way too expensive for what it actually gives you and that is a way to watch your family while you are home other than that it is not good don’t waste your money, look out the the suburbs and see people who have homes purchase they have the ring device or another company and I’m in the field a lot with my current job and I noticed that they none of them have Xfinity you wonder why right?? I hate what they are doing with their home security, and other services are just horrible and they keep raising the price!!

  • Jun 22, 2022

    By Drew Kay
    App is hit or miss when starting, sometimes it hangs at logo screen, sometimes not. But the worst is when i open this app, my headphones no longer play audio, it goes through my phones speakers, horribly annoying when i open the app and am playing a netflix video and want to check the motion history in the morning and everyone is sleeping! This NEEDS to be fixed, its the biggest downside to this app. Nobody wants to stop everything else on their device to check one thing i n the xfinity app.

  • Jun 2, 2022

    By Jessica Jessca
    New issue: For some reason I used to be able to but can no longer edit the name of a device unless it is assigned to someone. Why the change? I would like to know who's who on my wifi..2/23/22 the app is not showing when some devices are connected. Like right now its not showing I am connected when I am without a doubt connected to wifi. It will also randomly show other devices connected when they really are not, like it shows my mom is connected but she's not here. This is not good for security

  • Apr 23, 2022

    By S G
    I can't see recommending this service. I too have constant in and out service. I sometimes work from home and I always do my budgeting online. In the middle of doing work I have to reset my wifi which is very annoying. Watching streamed programs always go through buffering. Very very slow connections. Xfinity/comcast has to do better in keeping their customers in my opinion. They can't continue to use "your area" as an excuse. They are paid plenty for them to spend enough to get towers in areas to make for a better service experience. That is my opinion.

  • Love the control but internet drops a lot Aug 18, 2018

    By KYgirlnGA
    We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!

  • May 19, 2022

    By Julio Mendoza
    This app has alot of cool features and it's a great app, when it works... Its always freezing up on me, not loading properly and just plain doesn't function about 75% of the time. They really need to fix this ASAP. Also they need to combine all the Comcast apps into one. It's so confusing having to have 3 or 4 different apps when it's all services from the same company.

  • Want more freedom on.... Apr 4, 2018

    By Kryptonite7584
    I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.

  • Regret having their service EBB department conduct to disabled persons Nov 9, 2021

    By Bjkauf
    Definitely none of this is showing up so I assume this will just die off. My bill was changed in Sept to cut out cable and someone put the double play on it and charged me for Tywin months. They would not go backs to when I officially called with my EBB number. It said Driving, ill call u back pending and I was told not to worry about it and they never applied it and it’s expired I was transferred more than 6 times hung up on and had 2 good reps but not able to help the EBB department saw their mistake and told me too bad. Told me they would not go vack and apply my benefit. Months went by and now they said to refill it out they never applied it so r told me it was still pending four months later they were uncooperative and I’m disgusted with being stuck with people who when I tell them I’m disabled treated me worse. Nobody would give any names or if without a threat of complaint and then no help at all. I’m so disgusted by the treatment I got from EBB department and supervisors I could just cry. I have been on the phone for hours and im just home from the hospital

  • Assistance with new modem activation Aug 15, 2019

    By Doxiesusie
    After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley

  • Thank you Mar 4, 2021

    By coleyh315
    We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.
See all positive reviews

  • Jun 17, 2022

    By Chase E. Snarr
    Something went wrong. Try again. Outlook not so good. You'd get more answers about your network status from a magic 8 ball. Speed test doesn't work. Network test doesn't work. Device list doesn't work. I can't wait for them to disable the website so this terrible app is the only way to manage you network. Xfinity Comcast is a terrible company.

  • Terrible app, by a terrible corporation! Mar 31, 2021

    By Sean Hannity Fox News
    Where do I even start? We first got Xfinity years back for homeschooling, it was $10 a month for around 15Mbps. Very reasonable at the time, but the internet has changed, and obviously 15Mbps is nowhere near fast enough today. So a few years ago I upgraded to 50 Mbps, and was charged somewhere around $50 a month. Fine, the internet was fast enough for my needs. But 12 months later, the price doubled. So, I called and got a better deal. Again, 12 months later, price was bumped up. Same thing, except this time they forced me to sign up for a tv service I didn’t want or need in order to get a lower internet price, which ended up being more expensive than before. Now, for the problems with the app. First impressions after downloading it, VERY confusing. No clear way to set up a home, way too many options. This last month I went over 250 GB and was charged an extra $40. Absolutely ABSURD. Nowhere on the app or Xfinitys website is there a spot to see what device pushed me over. I usually never use more than 800GB in a month, but somehow this month I am pushing 1500 GB?! Xfinity is a greedy, corrupt, monopoly corporation that puts profits first. I live in a large city, and Xfinity and Satellite are the only two options. If Xfinity’s competitor from the county next to mine served our area, we would have no data limits and the price would be less than half of what Xfinity charges! SHAME ON ALL GREEDY CAPITALIST MONOPOLIES!

  • Jun 24, 2022

    By Nik
    Constantly having issues of not being able to connect and to try again. Hardly functional in its current state. Rarely post one stars but if i can't even use the app then there's no point in it. How does an ISP which focuses on smooth connectivity have such a massive issue when it comes to simply connecting to pages through the interface? Nothing to do with the actual Internet quality of xfinity either, the app feels like it was made by AT&T instead lol

  • Uncaring company who broke our waterline and refuses to fix it Oct 12, 2021

    By Sad and Stinky
    Comcast “upgraded” our lines and in the process ruined our internet experience and our lawn. We called and they came out in a day to fix it and found the upgrade had created issues. So they scheduled a tech to come work on the lines a day or two later. In the process they broke our waterline to our house and left. When we noticed it a few days later with soggy lawn and then a huge spout of water coming up, we called and they made a rocket to fix what they broke. Several days later now they refuse to call us back to actually do the work while my family lives with no water, backed up toilets, unbathed kids and parents, no ability to do laundry, cook or clean. We have been loyal customers for over a decade and even have our phones with them but now will be trying to ATT and Verizon since they have treated us like we do not matter. Uncaring when they break stuff but they will be there should your internet be down. Shameful service and I will be suing them in small claims court for damages and mental anguish. We have a 3 year old, a 7 year old and a active 14 year old who plays football and now has to go to school smelling like he slept he hasn’t showered in a month hurting his self confidence and image at school. This is the worst experience I have ever had from a company and will never use their services again.

  • Jun 27, 2022

    By Jazmen Elaine
    I am a new customer trying to activate a replacement gateway i got right after getting a defective one. Since i already went thru the activation process with the defective, i cant activate the replacement. The app seems to be missing key features (like the bottom navigation bar it used to have?) I can only see a bill, Chat, & View Profile. This app is totally useless to me. Customer service was so confused so they are sending tech out in 3 days from now! So frustrating!

  • Update messed up the app Jun 3, 2022

    By julia1996
    I rarely ever leave app reviews but I had to come on here to talk about how difficult using the app to pay bills has gotten. Before the random app update you were able to see your statement as soon as you logged in the app. Now the homepage doesn’t even include the bill. It’s on the overviews page which I guess is fine but viewing the electronic statement and previous statements is on a whole different page. Also You have to pay your billin the xfinity chat box which is so random and would be fine if it included a tab for payment activity or transaction history here as well but it doesn’t. You can only view (at least based on my knowledge) current and previous statements as well as any transaction history when you go to the account page. When you get to the account page there is no clear button or tab to get to the statements page, you just have to automatically know to hit your total balance. The app is used mainly to pay the bill and view the bill so why have the developers made it painstakingly hard to do both? I go through a goose chase through the app every month trying to figure out how to see my statement. This is the worst update I’ve ever seen done to an app. I’m not even certain when the update occurred but I know that every since it occurred using the app has been a terrible experience.

  • Jun 17, 2022

    By Riley Grae
    Abysmal. Takes forever to load ANYTHING, reduces functionality users used to have, network speed test rarely works, menus are difficult to navigate, back button works in some instances but not others, etc. Basically it's exactly everything we've come to expect from Comcast/Xfinity: reduce functionality, limit user abilities, make the service worse and less reliable, and give the end-user less control and fewer options for recourse. Yay, predatory monopolies!

  • Can’t access any of the main menu features on the app Sep 9, 2020

    By pookal
    It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.

  • Jun 2, 2022

    By Purple Flutterby
    I do NOT like the update! I can't see/find any devices not currently connected to wifi, but have access. Also, there's now an option to see my password in the app.😳 If anybody gains access to my phone (yes, it's protected) and opens the app, they can change it and I'd be screwed. Not sure what the thought processes were there, but they are FAULTY. Please change these back - ASAP!

  • Okay. Could be better. Please add a data usage feature. Jul 25, 2019

    By Wiricijebrjeb
    So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.
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  • It’s not worth the money, only if it really worked Jul 7, 2021

    By Unhappily a current customer
    I am always calling Fakefinity; I call them that because they pretend for this amazing app to work, they pretend for amazing experience from their home security, Nope it does not work, not only that it is easily hacked and manipulated by anyone in close proximity. All they need is to be in range of your wifi and please tell me why would you reveal WiFi info via the television when anyone that comes into your home can grab the remote and simply say what is my WiFi and user name and Walla abracadabra there it is isn’t that against Hippa?? Well anyway if I was not under contract I would be an ex-customer this crap is way too expensive for what it actually gives you and that is a way to watch your family while you are home other than that it is not good don’t waste your money, look out the the suburbs and see people who have homes purchase they have the ring device or another company and I’m in the field a lot with my current job and I noticed that they none of them have Xfinity you wonder why right?? I hate what they are doing with their home security, and other services are just horrible and they keep raising the price!!

  • Love the control but internet drops a lot Aug 18, 2018

    By KYgirlnGA
    We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!

  • Assistance with new modem activation Aug 15, 2019

    By Doxiesusie
    After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley

  • Thank you Mar 4, 2021

    By coleyh315
    We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.
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  • Jun 22, 2022

    By Drew Kay
    App is hit or miss when starting, sometimes it hangs at logo screen, sometimes not. But the worst is when i open this app, my headphones no longer play audio, it goes through my phones speakers, horribly annoying when i open the app and am playing a netflix video and want to check the motion history in the morning and everyone is sleeping! This NEEDS to be fixed, its the biggest downside to this app. Nobody wants to stop everything else on their device to check one thing i n the xfinity app.

  • Jun 2, 2022

    By Jessica Jessca
    New issue: For some reason I used to be able to but can no longer edit the name of a device unless it is assigned to someone. Why the change? I would like to know who's who on my wifi..2/23/22 the app is not showing when some devices are connected. Like right now its not showing I am connected when I am without a doubt connected to wifi. It will also randomly show other devices connected when they really are not, like it shows my mom is connected but she's not here. This is not good for security

  • Apr 23, 2022

    By S G
    I can't see recommending this service. I too have constant in and out service. I sometimes work from home and I always do my budgeting online. In the middle of doing work I have to reset my wifi which is very annoying. Watching streamed programs always go through buffering. Very very slow connections. Xfinity/comcast has to do better in keeping their customers in my opinion. They can't continue to use "your area" as an excuse. They are paid plenty for them to spend enough to get towers in areas to make for a better service experience. That is my opinion.

  • May 19, 2022

    By Julio Mendoza
    This app has alot of cool features and it's a great app, when it works... Its always freezing up on me, not loading properly and just plain doesn't function about 75% of the time. They really need to fix this ASAP. Also they need to combine all the Comcast apps into one. It's so confusing having to have 3 or 4 different apps when it's all services from the same company.

  • Want more freedom on.... Apr 4, 2018

    By Kryptonite7584
    I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.

  • Regret having their service EBB department conduct to disabled persons Nov 9, 2021

    By Bjkauf
    Definitely none of this is showing up so I assume this will just die off. My bill was changed in Sept to cut out cable and someone put the double play on it and charged me for Tywin months. They would not go backs to when I officially called with my EBB number. It said Driving, ill call u back pending and I was told not to worry about it and they never applied it and it’s expired I was transferred more than 6 times hung up on and had 2 good reps but not able to help the EBB department saw their mistake and told me too bad. Told me they would not go vack and apply my benefit. Months went by and now they said to refill it out they never applied it so r told me it was still pending four months later they were uncooperative and I’m disgusted with being stuck with people who when I tell them I’m disabled treated me worse. Nobody would give any names or if without a threat of complaint and then no help at all. I’m so disgusted by the treatment I got from EBB department and supervisors I could just cry. I have been on the phone for hours and im just home from the hospital
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  • Jun 2, 2022

    By Purple Flutterby
    I do NOT like the update! I can't see/find any devices not currently connected to wifi, but have access. Also, there's now an option to see my password in the app.😳 If anybody gains access to my phone (yes, it's protected) and opens the app, they can change it and I'd be screwed. Not sure what the thought processes were there, but they are FAULTY. Please change these back - ASAP!

  • Okay. Could be better. Please add a data usage feature. Jul 25, 2019

    By Wiricijebrjeb
    So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.

  • Jun 5, 2022

    By A JR
    Unable to set schedules for individual devices within groups like I used to. Previous version was more straightforward with setting schedules. Also, what's up with not showing all the devices that are actually connected to the WiFi? Or other devices offline but says they're on. The app also says the gateway is offline when I'm online... or online when I've lost the Internet -- which seems way too often. And it's not the issued hardware apparently. Please update get the app sorted. Thanks.

  • May 16, 2022

    By David Forsyth
    The feature set is amazing! However, the app always freezes and doesn't pull up the profiles when I need to turn the internet on or off. I regularly have to restart the app, my phone, or just wait 10+ minutes for it to work. There are regularly errors when trying to turn the internet on or off that don't match the reality of whether the internet really was turned on or off.

  • Apr 13, 2022

    By Dylan DeShazer
    I like the concept of the app. The features that it offers, but it doesn't deliver. I have to constantly reset the app to get simple functionality to work. It's slow as molasses and it is the most inconsistent working app I use. But for the functionality I have to use it. It's terrible, invest all your millions of dollars Comcast to make a decent app please.

  • May 8, 2022

    By Gregory Weaver
    COULD be great... If it didn't freeze up 95% of the time requiring restart. I have their internet, and 2 cameras, which are pretty great actually (one for my front door, one in the living room), UNFORTUNATELY don't count on using them in order to see who's at the door immediately, because the app is likely to freeze up, especially the faster you try to access your cameras. I might not have the newest phone (Galaxy S7), but I have no problem running any other apps/games/intensive software.
See all 2 reviews

  • Jun 17, 2022

    By Chase E. Snarr
    Something went wrong. Try again. Outlook not so good. You'd get more answers about your network status from a magic 8 ball. Speed test doesn't work. Network test doesn't work. Device list doesn't work. I can't wait for them to disable the website so this terrible app is the only way to manage you network. Xfinity Comcast is a terrible company.

  • Terrible app, by a terrible corporation! Mar 31, 2021

    By Sean Hannity Fox News
    Where do I even start? We first got Xfinity years back for homeschooling, it was $10 a month for around 15Mbps. Very reasonable at the time, but the internet has changed, and obviously 15Mbps is nowhere near fast enough today. So a few years ago I upgraded to 50 Mbps, and was charged somewhere around $50 a month. Fine, the internet was fast enough for my needs. But 12 months later, the price doubled. So, I called and got a better deal. Again, 12 months later, price was bumped up. Same thing, except this time they forced me to sign up for a tv service I didn’t want or need in order to get a lower internet price, which ended up being more expensive than before. Now, for the problems with the app. First impressions after downloading it, VERY confusing. No clear way to set up a home, way too many options. This last month I went over 250 GB and was charged an extra $40. Absolutely ABSURD. Nowhere on the app or Xfinitys website is there a spot to see what device pushed me over. I usually never use more than 800GB in a month, but somehow this month I am pushing 1500 GB?! Xfinity is a greedy, corrupt, monopoly corporation that puts profits first. I live in a large city, and Xfinity and Satellite are the only two options. If Xfinity’s competitor from the county next to mine served our area, we would have no data limits and the price would be less than half of what Xfinity charges! SHAME ON ALL GREEDY CAPITALIST MONOPOLIES!

  • Jun 24, 2022

    By Nik
    Constantly having issues of not being able to connect and to try again. Hardly functional in its current state. Rarely post one stars but if i can't even use the app then there's no point in it. How does an ISP which focuses on smooth connectivity have such a massive issue when it comes to simply connecting to pages through the interface? Nothing to do with the actual Internet quality of xfinity either, the app feels like it was made by AT&T instead lol

  • Uncaring company who broke our waterline and refuses to fix it Oct 12, 2021

    By Sad and Stinky
    Comcast “upgraded” our lines and in the process ruined our internet experience and our lawn. We called and they came out in a day to fix it and found the upgrade had created issues. So they scheduled a tech to come work on the lines a day or two later. In the process they broke our waterline to our house and left. When we noticed it a few days later with soggy lawn and then a huge spout of water coming up, we called and they made a rocket to fix what they broke. Several days later now they refuse to call us back to actually do the work while my family lives with no water, backed up toilets, unbathed kids and parents, no ability to do laundry, cook or clean. We have been loyal customers for over a decade and even have our phones with them but now will be trying to ATT and Verizon since they have treated us like we do not matter. Uncaring when they break stuff but they will be there should your internet be down. Shameful service and I will be suing them in small claims court for damages and mental anguish. We have a 3 year old, a 7 year old and a active 14 year old who plays football and now has to go to school smelling like he slept he hasn’t showered in a month hurting his self confidence and image at school. This is the worst experience I have ever had from a company and will never use their services again.

  • Jun 27, 2022

    By Jazmen Elaine
    I am a new customer trying to activate a replacement gateway i got right after getting a defective one. Since i already went thru the activation process with the defective, i cant activate the replacement. The app seems to be missing key features (like the bottom navigation bar it used to have?) I can only see a bill, Chat, & View Profile. This app is totally useless to me. Customer service was so confused so they are sending tech out in 3 days from now! So frustrating!

  • Update messed up the app Jun 3, 2022

    By julia1996
    I rarely ever leave app reviews but I had to come on here to talk about how difficult using the app to pay bills has gotten. Before the random app update you were able to see your statement as soon as you logged in the app. Now the homepage doesn’t even include the bill. It’s on the overviews page which I guess is fine but viewing the electronic statement and previous statements is on a whole different page. Also You have to pay your billin the xfinity chat box which is so random and would be fine if it included a tab for payment activity or transaction history here as well but it doesn’t. You can only view (at least based on my knowledge) current and previous statements as well as any transaction history when you go to the account page. When you get to the account page there is no clear button or tab to get to the statements page, you just have to automatically know to hit your total balance. The app is used mainly to pay the bill and view the bill so why have the developers made it painstakingly hard to do both? I go through a goose chase through the app every month trying to figure out how to see my statement. This is the worst update I’ve ever seen done to an app. I’m not even certain when the update occurred but I know that every since it occurred using the app has been a terrible experience.

  • Jun 17, 2022

    By Riley Grae
    Abysmal. Takes forever to load ANYTHING, reduces functionality users used to have, network speed test rarely works, menus are difficult to navigate, back button works in some instances but not others, etc. Basically it's exactly everything we've come to expect from Comcast/Xfinity: reduce functionality, limit user abilities, make the service worse and less reliable, and give the end-user less control and fewer options for recourse. Yay, predatory monopolies!

  • Can’t access any of the main menu features on the app Sep 9, 2020

    By pookal
    It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.

  • Poor customer service Dec 5, 2020

    By glesgalass
    We have experienced intermittent internet service since we upgraded modem and speed to 600. Last week, our service was interrupted on 2 occasions for several hours each time. I have contacted customer service a few times. Again, I had occasion to call the other day. I was on the phone with service rep for 25 minutes before she hung up on me. I informed her I had restarted modem twice prior to calling. I also informed her I ran a speed check etc. She asked which device caused the problem. I explained it was the internet connection not any device. She placed me on hold several times. I suggested a technician check connection outside my home. Again I was placed on hold as she stated she was scheduling a day for technician to check for problems. I informed her that since upgrading and adding extra speed etc, we had experienced problems. She ended call with me, which was most definitely unprofessional. She did not contact me after the fact, hence the negative review. The customer service was unacceptable, there was no resolution and no technician came to check anything. I have now awarded 1 star as I have received no response or assistance from anyone. I would like to escalate to a manager, but have noticed other individuals have also received negative customer service. Thank you.

  • Slowest App in Existence!! Feb 19, 2022

    By Onthefarshore
    If I could give this app negative 5 stars, I would. One would think that an internet service provider would have one of the fastest, sleekest apps in existence. They would be wrong, however. This is by far the slowest, worst, most intolerable app I have ever attempted to use. It even puts their obnoxious voice attendant to shame, and that’s nearly impossible to do. Xfinity certainly blew everyone out of the water with the worst costumer service and voice attendant to date, but they truly surpassed everyone for the worst app ever created. I can’t help but wonder if the irony of Xfinity, an internet service provider, having the slowest app on the planet is lost on them. If I had to bet money on it, my guess is they just really could not care less about their customer experience (and I pay over $200 a month to use this garbage). This app is truly a pathetic experience I would not wish on my worst enemy. User beware and be prepared for a frustrating, tortuous app experience that will have you wanting to delete it as soon as you try it. I could never recommend this app to anyone but the Xfinity app creators and their CEOs. If they had to use the worst app on the planet on a daily basis, we would not have to. Of that I am certain. Don’t do it. You will regret it immediately. I give it -5 stars.
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