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Caesars Sportsbook

Caesars Sportsbook

Caesars Digital

Behold! The only sportsbook app with Caesars Rewards®.

4.5 Ratings 11K+ Reviews 100K+ Downloads

Ratings & Reviews

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  • There’s a lot to like here. Sep 8, 2021

    By Roberto Tomba
    I keep telling myself to not bet on the props. But, William Hill has a way of making them palatable. I mean, some of them are such a long shots that you would be a fool to bet them. But, there are enough props that are intriguing that it makes it fun. Your best chance, of course, will still be standard pointspread and over under bets, but William Hill makes it even more interesting. First of all, you can bet on the game after it started. The pointspread and over under change according to the current results in the game. They will also offer alternate lines on the game: if the original pointspread was 10 points, you can also bet on the same team with a smaller pointspread, and a smaller pay off, or a bigger pointspread and a bigger payoff. The casino is pretty standard. But, I keep playing it because there are promotions all the time that will cover part of your losses. Someone posted that they had to call William Hill each time to get the coverage on the bet they made. But, the rules state that they will refund you after a few days. I have not seen them fail to do this. Winning bets are paid incredibly quickly, sometimes before the game has even ended. And, one handy tool is being able to see a high-level play-by-play of the game in progress. This saves having to open up another tab in my browser to check the status of the game if I can’t watch it. Like I said, there is a lot to like here.
  • Oct 23, 2021

    By Mario Pujol
    Best odds on the market; app could use some significant design enhanced. When you register for a promotion, an indication that the registration is "confirmed" would be very reassuring.
  • William Hill is GOAT Dec 18, 2020

    By G. Fayed
    I’m loving the William Hill app right now! Depositing was really quick and easy and I had my bets done in no time! There’s a ton of different sports to choose from but they make it super easy to find and browse the odds you’re interested in (mostly NFL at this time of year but a couple of fights have been interesting). You get all the stats and game updates you need all in one place and you can make your bet at the same time, and even with the live odds they update really fast so you’re never caught waiting for the app to load. I’ve been watching the Sunday games and using the app to follow the stats and there’s no delay on the app at all. The Welcome promo is pretty good, pretty much the same as the ones you see on other apps but can’t complain. What’s been great is that there’s still some good offers to use after you’ve signed up cus some of the other apps just leave you to it after they’ve got you spending money. These guys are definitely better than the big names like Fanduel/DraftKings, customer service are way more responsive, and the experience is way more slick. Give them a try!
  • Oct 24, 2021

    By Bill Kaehler
    App works as described but desktop version always produces a "geolocation" error even though location access has been granted.
  • Sportsbook review Sep 17, 2021

    By bbb777662
    I do like this new app and the promos that come with it. I do not like how long it takes for bets to leave the bets especially when you know you’ve lost a parlay they stay in there for multiple days. This makes me spend more time scrolling through them which is time and time is money when betting. Also, for the Free Jersey if you bet more than a hundred dollars for the month I have no idea if it’s calculating or not, I’ve hit the button multiple times and it sends me to another page and it takes forever to load and sometimes doesn’t load for me at all. This is happening to my friends as well who have this app. Otherwise, it’s much better than MGM Sportsbook which is think is the worst and not quite as good as DraftKings. I will continue to use and deposit more if things like these are addressed along with more porous because that’s what keeps people continuing to use it when there are soooo many options out there. Also, you should give people and credit if they spend time to write honest and hopefully useful information because it shouldn’t be for free. My opinion at least.
  • Oct 23, 2021

    By Johnny Lamb
    Great time conveniently placing bets. Only problem I've experienced is when I deposited money from my checking account debit card the app deposited it twice and they won't fix it.
  • Good app Nov 23, 2020

    By rsgilgallon
    Now keep in mind that I am reviewing this literally after the first day of the NFL season using this app. So I may have to come back in and change my review. But for now after just one day literally. it’s pretty good I like it. Straightforward. But the only problem is is that it’s a little bit different than the other ones. Mainly that’s because I never used this app before. I’ve been using the other one for a long time so you got into it quicker. There’s always a problem with the banking situation but once I got it covered with them excepting my deposit I was good to go. Payouts are automatic it looks like I haven’t taken any money out. I won a game I lost a game everything looks good so far.
  • My experience with W.H. Dec 26, 2019

    By JJ tha don
    Very happy with the all the betting options and the convenience of betting from my mobile phone. Although I’ve had some technical difficulties where the application wouldn’t open on my phone then I got locked out of my account because one of my passwords was incorrect then I had to go to my bank twice to email my information so I wasn’t pleased with all the headache due to that ! I am glad to be back on although I was on a very very hot streak at the time and I’m hoping that it continue now that I’m back on ! All said I’m happy with the service and appreciate the safety they took with my account I understand sometimes things are an inconvenience that it’s for the best regardless of the missed bets and my hot streak I was on . Just happy to be back on !!!
  • Best Promos I’ve Ever Had Mar 3, 2021

    By LBchamp69
    Some of the reviews I read were pretty bad so I just wanted to set the record straight - I’ve been on a much of different betting apps and been sports betting for many years and the promos that William Hill has are the best I’ve ever seen. Sometimes they’ll have “super boost” bets where you can literally bet 100 bucks even money (+100) that a hockey team scores ONE GOAL in a game (a bet that should be about -700), yes, you read that correctly. Other times they’ll say you have to play at least 100 bucks on a team and, win or lose, you’ll get 100 bucks in free bet - it essentially works out as either a push or a $200 profit, you can’t beat it.
  • Best promotions, app needs a little work Sep 17, 2021

    By bernalan
    If you consider yourself a serious or even casual sports bettor this is a must-have app. Caesars definitely offers the most and best promotions. Almost daily they have an odds-boost promotion that is very favorable, and they also have other daily and weekly promotions to earn free bets. They also offer boost tokens which are great as well. They definitely have a lot of great offers to take advantage of. My only critique, more of a personal preference, is the app icon. Someone who was visiting me went to download the app on my recommendation and couldn’t believe that it was the Caesars app because of the “cheap looking icon” on the app. I’d have to agree, it’s just a golden cup. It doesn’t look professional or like something I’d expect from Caesars.
  • There’s a lot to like here. Sep 8, 2021

    By Roberto Tomba
    I keep telling myself to not bet on the props. But, William Hill has a way of making them palatable. I mean, some of them are such a long shots that you would be a fool to bet them. But, there are enough props that are intriguing that it makes it fun. Your best chance, of course, will still be standard pointspread and over under bets, but William Hill makes it even more interesting. First of all, you can bet on the game after it started. The pointspread and over under change according to the current results in the game. They will also offer alternate lines on the game: if the original pointspread was 10 points, you can also bet on the same team with a smaller pointspread, and a smaller pay off, or a bigger pointspread and a bigger payoff. The casino is pretty standard. But, I keep playing it because there are promotions all the time that will cover part of your losses. Someone posted that they had to call William Hill each time to get the coverage on the bet they made. But, the rules state that they will refund you after a few days. I have not seen them fail to do this. Winning bets are paid incredibly quickly, sometimes before the game has even ended. And, one handy tool is being able to see a high-level play-by-play of the game in progress. This saves having to open up another tab in my browser to check the status of the game if I can’t watch it. Like I said, there is a lot to like here.
  • Oct 23, 2021

    By Mario Pujol
    Best odds on the market; app could use some significant design enhanced. When you register for a promotion, an indication that the registration is "confirmed" would be very reassuring.
  • William Hill is GOAT Dec 18, 2020

    By G. Fayed
    I’m loving the William Hill app right now! Depositing was really quick and easy and I had my bets done in no time! There’s a ton of different sports to choose from but they make it super easy to find and browse the odds you’re interested in (mostly NFL at this time of year but a couple of fights have been interesting). You get all the stats and game updates you need all in one place and you can make your bet at the same time, and even with the live odds they update really fast so you’re never caught waiting for the app to load. I’ve been watching the Sunday games and using the app to follow the stats and there’s no delay on the app at all. The Welcome promo is pretty good, pretty much the same as the ones you see on other apps but can’t complain. What’s been great is that there’s still some good offers to use after you’ve signed up cus some of the other apps just leave you to it after they’ve got you spending money. These guys are definitely better than the big names like Fanduel/DraftKings, customer service are way more responsive, and the experience is way more slick. Give them a try!
  • Oct 24, 2021

    By Bill Kaehler
    App works as described but desktop version always produces a "geolocation" error even though location access has been granted.
  • Sportsbook review Sep 17, 2021

    By bbb777662
    I do like this new app and the promos that come with it. I do not like how long it takes for bets to leave the bets especially when you know you’ve lost a parlay they stay in there for multiple days. This makes me spend more time scrolling through them which is time and time is money when betting. Also, for the Free Jersey if you bet more than a hundred dollars for the month I have no idea if it’s calculating or not, I’ve hit the button multiple times and it sends me to another page and it takes forever to load and sometimes doesn’t load for me at all. This is happening to my friends as well who have this app. Otherwise, it’s much better than MGM Sportsbook which is think is the worst and not quite as good as DraftKings. I will continue to use and deposit more if things like these are addressed along with more porous because that’s what keeps people continuing to use it when there are soooo many options out there. Also, you should give people and credit if they spend time to write honest and hopefully useful information because it shouldn’t be for free. My opinion at least.
  • Oct 23, 2021

    By Johnny Lamb
    Great time conveniently placing bets. Only problem I've experienced is when I deposited money from my checking account debit card the app deposited it twice and they won't fix it.
  • Good app Nov 23, 2020

    By rsgilgallon
    Now keep in mind that I am reviewing this literally after the first day of the NFL season using this app. So I may have to come back in and change my review. But for now after just one day literally. it’s pretty good I like it. Straightforward. But the only problem is is that it’s a little bit different than the other ones. Mainly that’s because I never used this app before. I’ve been using the other one for a long time so you got into it quicker. There’s always a problem with the banking situation but once I got it covered with them excepting my deposit I was good to go. Payouts are automatic it looks like I haven’t taken any money out. I won a game I lost a game everything looks good so far.
  • My experience with W.H. Dec 26, 2019

    By JJ tha don
    Very happy with the all the betting options and the convenience of betting from my mobile phone. Although I’ve had some technical difficulties where the application wouldn’t open on my phone then I got locked out of my account because one of my passwords was incorrect then I had to go to my bank twice to email my information so I wasn’t pleased with all the headache due to that ! I am glad to be back on although I was on a very very hot streak at the time and I’m hoping that it continue now that I’m back on ! All said I’m happy with the service and appreciate the safety they took with my account I understand sometimes things are an inconvenience that it’s for the best regardless of the missed bets and my hot streak I was on . Just happy to be back on !!!
  • Best Promos I’ve Ever Had Mar 3, 2021

    By LBchamp69
    Some of the reviews I read were pretty bad so I just wanted to set the record straight - I’ve been on a much of different betting apps and been sports betting for many years and the promos that William Hill has are the best I’ve ever seen. Sometimes they’ll have “super boost” bets where you can literally bet 100 bucks even money (+100) that a hockey team scores ONE GOAL in a game (a bet that should be about -700), yes, you read that correctly. Other times they’ll say you have to play at least 100 bucks on a team and, win or lose, you’ll get 100 bucks in free bet - it essentially works out as either a push or a $200 profit, you can’t beat it.
  • Best promotions, app needs a little work Sep 17, 2021

    By bernalan
    If you consider yourself a serious or even casual sports bettor this is a must-have app. Caesars definitely offers the most and best promotions. Almost daily they have an odds-boost promotion that is very favorable, and they also have other daily and weekly promotions to earn free bets. They also offer boost tokens which are great as well. They definitely have a lot of great offers to take advantage of. My only critique, more of a personal preference, is the app icon. Someone who was visiting me went to download the app on my recommendation and couldn’t believe that it was the Caesars app because of the “cheap looking icon” on the app. I’d have to agree, it’s just a golden cup. It doesn’t look professional or like something I’d expect from Caesars.
  • Terrible service, places duplicate bets, customer support doesn’t care Sep 22, 2019

    By oldrob2881
    I got this app because a rep approached me at a casino bar. I placed 2 bets and later tried to view them and it was either showing “no open bets” or the same bet was showing twice. Clearly I (or any sane person) would not have placed the SAME bet for the SAME amount minutes apart from each other. When I tried to live chat with support, two different people basically said “great, thanks for telling us. No refunds. anything else we can help with?” They also suggested I use a Chrome browser. I have no interest in using a browser when I’m sitting at a bar and there’s an app available. That should tell you right there that they know the app has issues. I am a developer. In my opinion, they put too much effort into the eye candy features and not enough into the actual betting part. Ask yourself if you’d rather have pretty live score updates or reliable betting when you’re spending your money. Top it off with live chat support that’s worse than an AI chat bot and you’ve got an experience that actually inspired me to write my very first app review. Don’t waste your time with this company.
  • Poor customer support Jan 15, 2021

    By andywright1986
    I’m currently working through a technical error with William Hills withdrawal/deposit system. On my first withdrawal there was a technical error on their side which caused the withdrawal to decline. Not a big deal. However, William Hills stance is that they put the fund’s back into my account. They didn’t, the funds were never put back into my account. My transactions list shows every deposit, bet, and my first attempted withdrawal; but no deposits from William Hill. I’ve been working with customer service for 3 weeks and have had no luck. They will not give me my money back. The most recent rep Danny Edwards is completely ignoring me at this point. All I’ve asked for is a screen shot or some sort of proof that the funds were put back into my account. They will not provide proof because they didn’t deposit the funds. All this for $100 dollars, it’s ridiculous. If you choose William Hill then good luck to you because their customer support is atrocious. There are plenty of other options such as Draft Kings or FanDuel Sportsbook. They have more betting options as well.
  • Oct 7, 2021

    By Michael Seivers
    Trying is get a person to either chat via text or by phone is a joke. I started the chat with being number 46 in the que. 90 minutes later and their system logs me out and I lose my position in line. While waiting, my position in line would increase. How are people jumping in line before me? Then I tried calling. 3 hours and 40 minutes later, I finally get to speak someone. For being an official sports betting partner with the NFL, they should be better. I also sent them an email, no response.
  • Promotions and Customer Service Feb 25, 2021

    By timmylupus04
    Overall the app is decent. It offers a wide variety of bets and updates quickly. The withdrawing and depositing occurs quickly. However, the promotions offered are terrible and even when you complete them you will not be given the free bet that is offered unless you contact customer service. I have done 4 promotions and after all of them I had to contact customer service to receive them. When contacting customer service you can choose live chat which will usually take 30 minutes but these people can’t even fix it. They will send an email to marketing that will then give you your promotion a week later. Or you can email customer service directly and this usually takes about 6 emails back and forth with them taking at least 24 hours to respond after each email. So overall this app is fine but there are better options out there if you are looking for simple promotions and good customer service.
  • Oct 6, 2021

    By Dominick Reed
    Was really enjoying this app as the interface was really nice. However it will no longer verify my location and I'm unable to make any bets. I've tried multiple times to get in touch with customer service. I wait in line forever in the online chat only to get booted out of the Que once it's my turn. Tried emailing them and the email bounced. Currently have been on hold for 1.5 hours. Will be deleting the app as soon as I pull out my money
  • Worst app there is no support at all Oct 7, 2021

    By michaelmascolino
    No customer service or support at all. App is decent but promos work sometimes and end randomly even though they say good until this date. Tried contacting support. Number is out of service. Emailed them, never gotten a response. The chat option has 20 people in line, took an hour and 40 minutes to chat with a guy. The site lags when typing painfully slow so had to exit the site just to type my message and copy and paste them back in the site. Worst customer service ever. Guy was short said promotions can be edited whenever. Asked if management could review or make an exception. He said no they can’t do anything and then sorry I don’t have a better answer. Ignored me asking to have management or someone reach out and just ended the chat. No help at all after an hour and 40 minutes. Once I use my free bets I’m deleting the app. Fanduel and DraftKings service are better have same odds just don’t have the random boost Caesars does but they limit the bet to max of $25 smh. I recommend betting elsewhere
  • Oct 8, 2021

    By Eddie Mays
    I've had two of their bonuses not granted to me after meeting the criteria. Their support is non-existent. I have sent 3 emails about issues and got no responses after 2 weeks. I sit in their chat queue and as soon as I get to 2nd or 3rd in line, I have people start jumping ahead of me. Beware of these guys, very shady practices.
  • Worst app I’ve ever had Dec 24, 2018

    By WHSucks
    If I could give this app zero stars, even that is too high. I’ve had this for a few months, and every time it’s crunch time on a football Sunday, you can almost never sign in. I guess the app can’t handle the heavy traffic. Whatever the reason, it’s a disgrace. This past weekend was the last straw. The app was down Saturday late afternoon and I missed the 4:30 NFL game, and then come Sunday, the app was down ALL DAY. it didn’t come back till some time before the night game. Then you go to Monmouth Park, and they can’t even give you your money to bet with cause the ‘app is down.’ I’ve never been associated with such a Mickey Mouse operation such as this, and I’ve been dealing with sports books for 30 years. You call the customer service agents to complain and find out when the app is gonna be back up, and all they say is ‘they didn’t tell us how long.’ Well one thing I can guarantee is that’s the last time I get shut out by William Hill. And what a shame being that It finally became legal in Jersey. Bye bye William. Not nice knowing ya.
  • Oct 19, 2021

    By Stephen Pack
    Seemed like a good sports book, lots of good odds and promos. But I've been unable to place more bets today due to "There has been an error, please try again or contact Customer Support." -- and their support is absolutely worthless. I'll move my use to a more reliable book.
  • Rip off artists buyer beware Mar 30, 2021

    By JenninVA
    First I deposited a certain amount of money asking if their promotion for a first wager was legitimate. They said yes you could bet up to $2021 at no cost on your first bet and they would replenish your account. I wagered $100 and lost but then they informed me after the fact that the hundred dollars would only be good as bets when they never ever said that in the beginning and the money still hasnt been credited to my account after days!!!! Then today I mistakenly somehow made the same bet twice… Don’t know how that happened considering I know how to bet a d feel the app just did it themselves. It took almost 30 minutes to reach customer service and by that time they said the game had already started and they were unable to reverse my duplicate bet even though it was only $30! 😂 I bet on fan duel and draft kings often and their customer service is A+. I would rank William Hills customer service as a D-They care nothing about their customers. I would beware betting with them.

No reviews available

No reviews available

  • There’s a lot to like here. Sep 8, 2021

    By Roberto Tomba
    I keep telling myself to not bet on the props. But, William Hill has a way of making them palatable. I mean, some of them are such a long shots that you would be a fool to bet them. But, there are enough props that are intriguing that it makes it fun. Your best chance, of course, will still be standard pointspread and over under bets, but William Hill makes it even more interesting. First of all, you can bet on the game after it started. The pointspread and over under change according to the current results in the game. They will also offer alternate lines on the game: if the original pointspread was 10 points, you can also bet on the same team with a smaller pointspread, and a smaller pay off, or a bigger pointspread and a bigger payoff. The casino is pretty standard. But, I keep playing it because there are promotions all the time that will cover part of your losses. Someone posted that they had to call William Hill each time to get the coverage on the bet they made. But, the rules state that they will refund you after a few days. I have not seen them fail to do this. Winning bets are paid incredibly quickly, sometimes before the game has even ended. And, one handy tool is being able to see a high-level play-by-play of the game in progress. This saves having to open up another tab in my browser to check the status of the game if I can’t watch it. Like I said, there is a lot to like here.
  • William Hill is GOAT Dec 18, 2020

    By G. Fayed
    I’m loving the William Hill app right now! Depositing was really quick and easy and I had my bets done in no time! There’s a ton of different sports to choose from but they make it super easy to find and browse the odds you’re interested in (mostly NFL at this time of year but a couple of fights have been interesting). You get all the stats and game updates you need all in one place and you can make your bet at the same time, and even with the live odds they update really fast so you’re never caught waiting for the app to load. I’ve been watching the Sunday games and using the app to follow the stats and there’s no delay on the app at all. The Welcome promo is pretty good, pretty much the same as the ones you see on other apps but can’t complain. What’s been great is that there’s still some good offers to use after you’ve signed up cus some of the other apps just leave you to it after they’ve got you spending money. These guys are definitely better than the big names like Fanduel/DraftKings, customer service are way more responsive, and the experience is way more slick. Give them a try!
  • Oct 23, 2021

    By Johnny Lamb
    Great time conveniently placing bets. Only problem I've experienced is when I deposited money from my checking account debit card the app deposited it twice and they won't fix it.
  • Good app Nov 23, 2020

    By rsgilgallon
    Now keep in mind that I am reviewing this literally after the first day of the NFL season using this app. So I may have to come back in and change my review. But for now after just one day literally. it’s pretty good I like it. Straightforward. But the only problem is is that it’s a little bit different than the other ones. Mainly that’s because I never used this app before. I’ve been using the other one for a long time so you got into it quicker. There’s always a problem with the banking situation but once I got it covered with them excepting my deposit I was good to go. Payouts are automatic it looks like I haven’t taken any money out. I won a game I lost a game everything looks good so far.
  • Best Promos I’ve Ever Had Mar 3, 2021

    By LBchamp69
    Some of the reviews I read were pretty bad so I just wanted to set the record straight - I’ve been on a much of different betting apps and been sports betting for many years and the promos that William Hill has are the best I’ve ever seen. Sometimes they’ll have “super boost” bets where you can literally bet 100 bucks even money (+100) that a hockey team scores ONE GOAL in a game (a bet that should be about -700), yes, you read that correctly. Other times they’ll say you have to play at least 100 bucks on a team and, win or lose, you’ll get 100 bucks in free bet - it essentially works out as either a push or a $200 profit, you can’t beat it.
  • Awesome app Oct 1, 2020

    By TG_Reader
    William Hill is the best! Good payoffs on bet and a ton of different markets to check out, plus they’ve got some great offers for the football. I really like how you can add a bet and see how your parlay odds change as soon as you add a leg without needing to go to the betslip page, it makes it way easier to know what legs to pick. The live betting is great too, it gives you all the info you need in one place and the odds update really fast so I can make my bet exactly when i want to. Placing a bet is fast and easy and I never have any trouble withdrawing my money unlike some of the other places. Definitely my favourite betting app out there right now!
  • Family fun and more May 20, 2019

    By Mandel Style
    Like everything new took a little time to get the site perfect, but now it has been flawless. Service is great, staff is super and friendly. Unlike other places I’ve bet around the world, Vegas, Atlantic City... and more the staff will help you with any questions. I’ve been playing sports for over 25 years, but strongly recommend them, specially Monmouth Race track for casual betters or beginners. As well very upscale restaurant called Blue Grato its a must eat!!! And great for the family from the horse track to mini golf, great way to spend the day and not spend a ton of cash.
  • Fastest payouts period. May 24, 2021

    By codybakapackersfan
    Joined William Hill not too long ago and all I can say is wow, they have awesome special bets for each and every game. They have the player props, team props and of course they have multi-leg parlays optional as well. The most awesome part of this Sportsbook is the payouts are fast. I requested a withdrawal and the money was in my PayPal account less than an hour later. Overall a great app and very easy to use. They need to add a few more casino games and add in the same game parlay but other than that I give this app a 10/10 for Sportsbook.
  • Best sports book ever .....and I tried them all Mar 29, 2019

    By here i come florida
    It is the best out of all of them and I’ll bet on it....try getting all the games to bet on at fan duel....they pick and choose what games you can bet on.....try live chatting with someone at draft king....you have a better chance of winning a five team parlay...even better try calling them.....you can’t...keep up the good work I’m really impressed....I’ve been using them for a while and I can’t believe how easy it is to receive your money not like these other
  • Great App/ Fast Payout Dec 14, 2019

    By MurphNJ4677
    This app is great. The payouts are fast too. Customer service is really outstanding over the phone. Live Chat takes a long time. If you get the prepaid card, it’s usually next day (business) and you can withdrawal your to $5k. You can also transfer from that as well. Only thing I would love to see differently is a separate betting section for halftime lines. It’s inconvenient and time consuming to have to click into a game to see the lines and than back out of it.
  • Oct 23, 2021

    By Mario Pujol
    Best odds on the market; app could use some significant design enhanced. When you register for a promotion, an indication that the registration is "confirmed" would be very reassuring.
  • Sportsbook review Sep 17, 2021

    By bbb777662
    I do like this new app and the promos that come with it. I do not like how long it takes for bets to leave the bets especially when you know you’ve lost a parlay they stay in there for multiple days. This makes me spend more time scrolling through them which is time and time is money when betting. Also, for the Free Jersey if you bet more than a hundred dollars for the month I have no idea if it’s calculating or not, I’ve hit the button multiple times and it sends me to another page and it takes forever to load and sometimes doesn’t load for me at all. This is happening to my friends as well who have this app. Otherwise, it’s much better than MGM Sportsbook which is think is the worst and not quite as good as DraftKings. I will continue to use and deposit more if things like these are addressed along with more porous because that’s what keeps people continuing to use it when there are soooo many options out there. Also, you should give people and credit if they spend time to write honest and hopefully useful information because it shouldn’t be for free. My opinion at least.
  • My experience with W.H. Dec 26, 2019

    By JJ tha don
    Very happy with the all the betting options and the convenience of betting from my mobile phone. Although I’ve had some technical difficulties where the application wouldn’t open on my phone then I got locked out of my account because one of my passwords was incorrect then I had to go to my bank twice to email my information so I wasn’t pleased with all the headache due to that ! I am glad to be back on although I was on a very very hot streak at the time and I’m hoping that it continue now that I’m back on ! All said I’m happy with the service and appreciate the safety they took with my account I understand sometimes things are an inconvenience that it’s for the best regardless of the missed bets and my hot streak I was on . Just happy to be back on !!!
  • Best promotions, app needs a little work Sep 17, 2021

    By bernalan
    If you consider yourself a serious or even casual sports bettor this is a must-have app. Caesars definitely offers the most and best promotions. Almost daily they have an odds-boost promotion that is very favorable, and they also have other daily and weekly promotions to earn free bets. They also offer boost tokens which are great as well. They definitely have a lot of great offers to take advantage of. My only critique, more of a personal preference, is the app icon. Someone who was visiting me went to download the app on my recommendation and couldn’t believe that it was the Caesars app because of the “cheap looking icon” on the app. I’d have to agree, it’s just a golden cup. It doesn’t look professional or like something I’d expect from Caesars.
  • Oct 20, 2021

    By Glockman68
    Still getting used to , need a little more flexibility, but overall Happy with the app, and promos , a little bit quicker payouts would be a plus!
  • Really like the app Sep 17, 2021

    By GN4361
    I really like the app. I have DraftKings too but I might just switch overall. The layout of the app is so clean and every bet is so easy to manage especially if you’re making multiple bets. One thing to add tho. Can developers of Caesars Sportsbook add a orientation feature? I currently use the app on my phone, but would like to use my IPad Pro the app only works in portrait mode. It would be so awesome if the next update can allow the view to be landscape not only stuck in portrait. Otherwise great app!
  • New app release whoas Dec 21, 2020

    By pizza fears me
    When the new app was released instructions from willhill phone rep said to delete the old app and download the new one then to reregister since the system forgot my old account information during the update and that one would not have to go to physical location sports book to complete that. Each attempt to reregister ended with instruction from the app to physically go to sports book location to complete the process. At the sports book the bookie said all of that was nonsense the old system remembered my account info and that I shouldn’t have to reregister . So old account balance was transferred to new account but no reflection is made of the future bets I had placed........ did the bookie just scam me out of my future bets???? New app does seem to function well and better then the old app.
  • Wont respond Oct 14, 2021

    By StonedMunk
    This app looks great, but very hard to get in touch with the people running it. My account was suspended after 1 day of creating it for no apparent reason, and i havent been able to get in contact with them for over 2 weeks via email. Edit: they reached out to me after this review and helped fix my account. While frustrating i had to go about this way, im glad they listen to their consumers
  • Newest Update May 15, 2021

    By Cheese Man77
    New update made the app a lot cleaner/refreshing without losing the original style/layout of the app. Only thing keeping it from getting 5 stars was the fact that everytime you log in using saved credentials, it asks if you want to remove them and you have to hit “cancel”. Like why would I ever want to remove them and if I did, I can do it myself. Super annoying but very VERY minor
  • Reliable Sportsbook Mar 28, 2019

    By GuruPePe 666
    95% of the time I have had zero issues with accessibility. The reason why I can’t give 5 stars is the 5% and if your looking for a lot of different obscure bets on games then this app isn’t for you. WilliamHill sticks with the basics which is what I play so it isn’t a negative for me but for some it may be. Also the few times I had connection issues they sent out a 50$ credit for the inconvenience.
  • Oct 24, 2021

    By Bill Kaehler
    App works as described but desktop version always produces a "geolocation" error even though location access has been granted.
  • First time user Sep 19, 2021

    By Vegasgunny
    Love the idea we can finally wager in AZ. Had a first time user questions… went to live chat. Disappointed it took over an hour in line. It was obvious that it was not a live person, but a robot “ trying “ to answer my questions… and it was over 3 minutes per response. No wonder I waited an hour in line. Second concern, A lot of sports apps give players a first time Bump like something ridiculous to make sure they win their first bet. I.e. a total on a football game of O/ U 3 points or a team getting + 85 points…. Etc I was offered a bump on the ASU-BYU game. It said +100. I thought I was getting 100 points. Yes, I know this seems ridiculous but some betting sites do this as a gimmick just to get you your first win. Turns out it was a straight bet with no points at +100. I feel this was misleading the way it was presented. Other than this now I’m a custom to the app and feel comfortable going forward thank you
  • Draft Kings far better Oct 15, 2019

    By Adkduffer
    I signed up for the WH app as soon as I could. I’ve used it successfully for several months now. I recently opened up a Draft Kings account to compare the two. The DK app is far better. One example, CFB parlays; you have no idea what the payoff is on the WH app until you finish adding games. The DK app updates the odds as you add each game. Much easier to decide how many games to include. The DK app also gives you historical data such as wins/losses against the spread and home/away games. I haven’t compared actual odds between the apps. Maybe WH pays better.
  • Meh... Nov 12, 2018

    By tobodoc
    This app feels bulky and is slow. I’ve been logged out while I was actively trying to place wagers, at least alert me when I’ve been logged out so I know. Betting options are limited in the live action markets, soccer, tennis, hockey and side bets unless it is a marquee game. They definitely could learn something if they looked at/emulated the DFS gambling apps available for NJ bettors. Big positive - Monmouth Park is less than 20 minutes from where I live and if I win there is ZERO hassle getting cash at the window.
  • I like but looking at current bets is so jumbled together Sep 29, 2021

    By russ5tide
    I like the app but the list of beta you’ve made is so jumbled together and is all hard to differentiate from each other. I wish they would make the bets all look slightly different so you can make out which one is which. There isn’t much to complain about with this app though although some added features would be nice. Things that the big books like FD and DK have!
  • Withdrawal process is annoying! Sep 6, 2021

    By Kerm jr.
    This is a 4.5/5 star app but the reason I give it 3 stars is because every time I go to withdraw money from my account, my account gets suspended automatically for no reason. This is the 4th time in one week. Whoever created this broken app needs to fix this. It’s very inconvenient and frustrating to have to wait 30+ mins via phone to get my account unlocked every couple of days.
  • Could be better Feb 7, 2021

    By Danbandanna
    Two things that have stuck out to me so far that’ll likely keep me on another platform: 1) when placing bets, the bet slip doesn’t always show pay out odds unless you have money in the account; 2) there’s no processing status after submitting a deposit leading users to believe the page isn’t doing anything and hitting the button again; this resulted in a duplicate deposit for me
  • Promotions and Customer Service Feb 25, 2021

    By timmylupus04
    Overall the app is decent. It offers a wide variety of bets and updates quickly. The withdrawing and depositing occurs quickly. However, the promotions offered are terrible and even when you complete them you will not be given the free bet that is offered unless you contact customer service. I have done 4 promotions and after all of them I had to contact customer service to receive them. When contacting customer service you can choose live chat which will usually take 30 minutes but these people can’t even fix it. They will send an email to marketing that will then give you your promotion a week later. Or you can email customer service directly and this usually takes about 6 emails back and forth with them taking at least 24 hours to respond after each email. So overall this app is fine but there are better options out there if you are looking for simple promotions and good customer service.
  • Oct 19, 2021

    By Stephen Pack
    Seemed like a good sports book, lots of good odds and promos. But I've been unable to place more bets today due to "There has been an error, please try again or contact Customer Support." -- and their support is absolutely worthless. I'll move my use to a more reliable book.
  • Oct 5, 2021

    By Angel Castillo
    It's a decent app to place Wagers but I gave it 2 stars due to lack of communication. There's always a 1 hr wait to speak with an agent & I've also opted in on a Promotion they had for a free NFL Jersey, which was placed about a month ago & I still have yet to see or hear anything about that. I'd prefer BET MGM or DraftKings.
  • Sep 28, 2021

    By Derek Pogreba-Moore
    Decent platform, App and Customer service is trash. I spent on hold for 1 hour on their chat session only to be "hung up on" from both my phone and computer. The "Chat Now" support feature is absolutely worthless. If you close the app down, you have to re-log in every time. And If you have GPS issues where you're at - sucks to suck. I'd look elsewhere.
  • Poor Customer Service Oct 15, 2021

    By Nmb0320
    Have reached out over 7 times about finding out my status of my risk free bet back. Lack of response and no customer service at all, I will not be using this book ever again. Billion dollar company with no customer service is a joke. Update: my risk free bet was credited as a token, did not appear in account to use, had to place a bet before token option was available. Still poor service as I waited in a chat for over 90 minutes then get a message saying chat is no longer available. Not as frustrated still at first, but not sure if I will use app again.
  • Atrocious customer service Sep 19, 2021

    By NCF16
    Their password reset request was not working so I had to contact customer service. Waited 45mins to be connected to someone in love chat, had to reanswer questions multiple times (could you not just look up 3 lines where I already answered those questions) and when they finally sent a password reset email, it did not contain a link- just the words Password Reset Link in blue font. When I alerted the agent of this she told me “I sent the email, there’s nothing else I can do.” So unacceptable, so disappointed.
  • Constantly logs me off in the middle of a blackjack game Sep 7, 2021

    By Hunggelo
    Hi, I have sent this complaint to the customer device chat but they just parrot “it’s a connection issue on your end”. Which is not true. I have ultra fast internet and am sitting next to the wifi router. I have never disconnected from any game or other app I have played. This is clearly an issue on your end. Also when it logs me off it’s usually right before a great hand on the live dealer blackjack. I’ve noticed that it will randomly ask me to change my pin after it logs me out too.
  • It’s ok—definitely has issues Nov 25, 2019

    By misaltas
    Good—Easy to deposit funds, lots of interesting betting options to choose from (spread, odds, O/U, props, live betting), quick payoff, nicely designed, intuitive UI. Bad—Requires frequent repeated logins, even when running, freezes often, crashes often. Sometimes the only way to get the app back is to uninstall/reboot/reinstall. Please, please support TouchID/FaceID (iOS). If the reason why your app requires logging again every few minutes is legal/security, what better way to prove I’m me (and 21+) is by face or thumbprint?
  • Used to be reliable May 29, 2021

    By nickname197999
    App is so bad after last release. Trying to switch between games usually starts spinning and you have to quit the app and log back in. Today games randomly disappear and bet options seem to be missing and not accessible. You can see them for a brief second before they disappear. Can’t even bet live on the knicks game tonight as it is just blank when you go into it if it even shows under live. Really bad experience
  • Terrible service, places duplicate bets, customer support doesn’t care Sep 22, 2019

    By oldrob2881
    I got this app because a rep approached me at a casino bar. I placed 2 bets and later tried to view them and it was either showing “no open bets” or the same bet was showing twice. Clearly I (or any sane person) would not have placed the SAME bet for the SAME amount minutes apart from each other. When I tried to live chat with support, two different people basically said “great, thanks for telling us. No refunds. anything else we can help with?” They also suggested I use a Chrome browser. I have no interest in using a browser when I’m sitting at a bar and there’s an app available. That should tell you right there that they know the app has issues. I am a developer. In my opinion, they put too much effort into the eye candy features and not enough into the actual betting part. Ask yourself if you’d rather have pretty live score updates or reliable betting when you’re spending your money. Top it off with live chat support that’s worse than an AI chat bot and you’ve got an experience that actually inspired me to write my very first app review. Don’t waste your time with this company.
  • Poor customer support Jan 15, 2021

    By andywright1986
    I’m currently working through a technical error with William Hills withdrawal/deposit system. On my first withdrawal there was a technical error on their side which caused the withdrawal to decline. Not a big deal. However, William Hills stance is that they put the fund’s back into my account. They didn’t, the funds were never put back into my account. My transactions list shows every deposit, bet, and my first attempted withdrawal; but no deposits from William Hill. I’ve been working with customer service for 3 weeks and have had no luck. They will not give me my money back. The most recent rep Danny Edwards is completely ignoring me at this point. All I’ve asked for is a screen shot or some sort of proof that the funds were put back into my account. They will not provide proof because they didn’t deposit the funds. All this for $100 dollars, it’s ridiculous. If you choose William Hill then good luck to you because their customer support is atrocious. There are plenty of other options such as Draft Kings or FanDuel Sportsbook. They have more betting options as well.
  • Oct 7, 2021

    By Michael Seivers
    Trying is get a person to either chat via text or by phone is a joke. I started the chat with being number 46 in the que. 90 minutes later and their system logs me out and I lose my position in line. While waiting, my position in line would increase. How are people jumping in line before me? Then I tried calling. 3 hours and 40 minutes later, I finally get to speak someone. For being an official sports betting partner with the NFL, they should be better. I also sent them an email, no response.
  • Oct 6, 2021

    By Dominick Reed
    Was really enjoying this app as the interface was really nice. However it will no longer verify my location and I'm unable to make any bets. I've tried multiple times to get in touch with customer service. I wait in line forever in the online chat only to get booted out of the Que once it's my turn. Tried emailing them and the email bounced. Currently have been on hold for 1.5 hours. Will be deleting the app as soon as I pull out my money
  • Worst app there is no support at all Oct 7, 2021

    By michaelmascolino
    No customer service or support at all. App is decent but promos work sometimes and end randomly even though they say good until this date. Tried contacting support. Number is out of service. Emailed them, never gotten a response. The chat option has 20 people in line, took an hour and 40 minutes to chat with a guy. The site lags when typing painfully slow so had to exit the site just to type my message and copy and paste them back in the site. Worst customer service ever. Guy was short said promotions can be edited whenever. Asked if management could review or make an exception. He said no they can’t do anything and then sorry I don’t have a better answer. Ignored me asking to have management or someone reach out and just ended the chat. No help at all after an hour and 40 minutes. Once I use my free bets I’m deleting the app. Fanduel and DraftKings service are better have same odds just don’t have the random boost Caesars does but they limit the bet to max of $25 smh. I recommend betting elsewhere
  • Oct 8, 2021

    By Eddie Mays
    I've had two of their bonuses not granted to me after meeting the criteria. Their support is non-existent. I have sent 3 emails about issues and got no responses after 2 weeks. I sit in their chat queue and as soon as I get to 2nd or 3rd in line, I have people start jumping ahead of me. Beware of these guys, very shady practices.
  • Worst app I’ve ever had Dec 24, 2018

    By WHSucks
    If I could give this app zero stars, even that is too high. I’ve had this for a few months, and every time it’s crunch time on a football Sunday, you can almost never sign in. I guess the app can’t handle the heavy traffic. Whatever the reason, it’s a disgrace. This past weekend was the last straw. The app was down Saturday late afternoon and I missed the 4:30 NFL game, and then come Sunday, the app was down ALL DAY. it didn’t come back till some time before the night game. Then you go to Monmouth Park, and they can’t even give you your money to bet with cause the ‘app is down.’ I’ve never been associated with such a Mickey Mouse operation such as this, and I’ve been dealing with sports books for 30 years. You call the customer service agents to complain and find out when the app is gonna be back up, and all they say is ‘they didn’t tell us how long.’ Well one thing I can guarantee is that’s the last time I get shut out by William Hill. And what a shame being that It finally became legal in Jersey. Bye bye William. Not nice knowing ya.
  • Rip off artists buyer beware Mar 30, 2021

    By JenninVA
    First I deposited a certain amount of money asking if their promotion for a first wager was legitimate. They said yes you could bet up to $2021 at no cost on your first bet and they would replenish your account. I wagered $100 and lost but then they informed me after the fact that the hundred dollars would only be good as bets when they never ever said that in the beginning and the money still hasnt been credited to my account after days!!!! Then today I mistakenly somehow made the same bet twice… Don’t know how that happened considering I know how to bet a d feel the app just did it themselves. It took almost 30 minutes to reach customer service and by that time they said the game had already started and they were unable to reverse my duplicate bet even though it was only $30! 😂 I bet on fan duel and draft kings often and their customer service is A+. I would rank William Hills customer service as a D-They care nothing about their customers. I would beware betting with them.
  • Disgraceful app, look somewhere else Jan 13, 2019

    By Bmagic24
    DO NOT USE THIS APP UNLESS YOU ENJOY CONSTANT CRASHES AND HAVING BETS GETTING CANCELED. TERRIBLE CUSTOME SERVICE THAT NEVER ACCOMMODATES YOU FOR THEIR ERRORS. Today I bet a first half under on a basketball game that won. I log back on to see the bet never registered. Then I go to place a bet for an nfl playoff game and the whole app is frozen. I call customer service to ask if they can at least trace the bet I placed earlier and they said it's lost money, there's nothing they can do. So now I'm short money I should've won and cant bet at all. Oh by the way this is 5th time this has happened in the last several months, and it's always right before major games like nfl Sunday or college playoffs. For the amount of money this sportsbook makes its absolutely disgraceful how crappy their app is and how it always freezes and crashes. I will be looking to switch and I want to make it clear to everyone. DO NOT USE THIS APP UNLESS YOU ENJOY CONSTANT CRASHES AND HAVING BETS GETTING CANCELED. TERRIBLE CUSTOME SERVICE THAT NEVER ACCOMMODATES YOU FOR THEIR ERRORS.
  • Oct 18, 2021

    By P Flores
    Once again I leave another review, the app's customer service is awful!!!!!!! I sent a message to customer support like "cesaers digital" aka a bot asked and received no response. Ive logged on to the chat system and get no human responses. I exchanged emails with someone name Kevin but he has no answers or help! IM SHOCKED THAT THIS COMPANY'S SERVICE IA THIS BAD!!!!!!!!!! STOP TELLING ME YOU TO CONTACT YOU AGAIN!!! THERE IS NOBODY THERE WHO IS HELPFUL!!!!

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