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Wendy’s – Earn Rewards, Order Food & Score Offers

Wendy’s – Earn Rewards, Order Food & Score Offers

Wendy's Int'l., LLC

Get Rewards, Easy Ordering & Exclusive Offers

4.6 Ratings 269K+ Reviews 5M+ Downloads

About Wendy’s – Earn Rewards, Order Food & Score Offers

Ratings & Reviews

4.6
268.8K+ Ratings
  1. 5
    81+%
  2. 4
    10+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    5+%
Write a Review
  • Excellent service Sep 1, 2020

    By MsBonnie J.
    I went 2 the Wendy’s on Poplar n Farmington n as ALWAYS, I received great fast n efficient customer service. My food was fresh made 2 order as I requested u can believe tht it was hot w/all the condiments n the service u get @ the drive thru n this was my first time trying 2 use my Wendy’s app n I couldn’t get it 2 wrk so the young lady called 4 the Mgr w/o me asking n I really really appreciated tht n tht the Mgr gave me my Senior Discount so tht was just a great experience so Thts why I’ve NEVER had a problem @ this restaurant. 💯= A++ SERVICE n I will continue 2 go 2 this location even though I’m closer 2 the one Thts in Cordova. Keep up the Excellent Job n very clean location outside whn u drive up.❗️😎
    more
  • Tough app to use but does have nice food deals Dec 17, 2020

    By Suprajayne
    I think this app is too complicated for the average person to use. I tried to buy a digital frosty key tag today. First I couldn’t find the offer. Then I finally found it with two options, physical card or digital. Sounds great! However when I checked out with the digital option, I still had to go to a store to pick up the physical card. At least that’s what my store told me when I called to get them to release the digital order. They had never heard of digital key tags. Come on, Wendy’s, don’t roll stuff out without training your staff! You need to let the digital key tag frosty offer work in addition to other deals too. Throw us a bone here! The jr frosty isn’t the deal, it should be lagniappe. Anyway, to anyone reading this, you have to get and use this app so Wendy’s will continue to invest in it. The app idea is good, the food hits the spot, and the deals in app bring me when I’m considering the options. They just need to simplify it. Maybe try some more focus groups and watch people try to use it.
    more
  • Feb 2, 2021

    By oly binewski
    ETA Feb 1 2021: The app is great. The reward program is easy to use and points stack up quick. My complaint is misrepresentation of the Wendy's menu. Specifically the Family Nuggets - listed as approx 50 nuggests. What they mean is 34 nuggets. My second frustration is the dismissiveness of customer service. Coprate clearly has no respect for and hold no value for their customer. Yes, I acknowledge my Karen energy in this post. But I have a gaggle of crank folk denied their nuggets. Not fun.
    more
  • Feb 12, 2021

    By Nancy Mansfield
    Update: I called, found I originally opened the account with Google. We deleted old account, created new and refunded $ + added rewards credit to cover pts. Great customer service. Thanks Mike! I had an account with favorites, past orders and at least $10 left from adding cash. When I switched phones it was like my account got completely reset and I hadn't used it before. My email and password worked, but all my credits were gone, past orders, and $ I had loaded onto the account.
    more
  • Please add Apple Pay Support Jun 29, 2020

    By up_on_the_ladder
    Anecdotally, while I used to run into bugs semi-frequently, it now feels more stable than previous versions. The app itself is decent, but could use some improvements: 1) Lacks Apple Pay support Not only is this a huge inconvenience factor, but for me, the biggest appeal of Apple Pay is security. With Apple Pay, I don’t have to give out my credit card number to 3rd parties and worry that they’ll get hacked. Also, the Apple Pay double cash back for Apple Card users does influence where I order more frequently. 2) UX for Offers When applying an offer, it would be more convenient if the app automatically combined the process of adding the offer together with the process for ordering items related to the offer. For example, if the offer is “$1 off large fries”, adding the offer should be combined with the step of adding the large fries to the order (and also the opportunity to customize). The mobile ordering experience has to be as streamlined as possible, or else you risk having it feel like an inconvenience, when you are actually trying to make it more convenient. 3) Sign In with Apple Not as important as Apple Pay, but definitely another major convenience for Apple users. Saves me the hassle of having to create new accounts.
    more
  • Support Apple Pay and fix login issues Dec 20, 2020

    By mytw0b1ts
    I forgot my wallet at home today and ended up at the drive thru at Wendy's before I realized it. Had you supported Apple Pay via in-app integration (like Chick Fil A) I could download your app and fund my account via Apple Pay. Instead you only support loading cards by inputting the information from debit or credit card into the app which is stupid because in the time it takes to do all that, it's much faster to just hand over my card and let them swipe it. It doesn't solve any problem or speed up anything really. Also, after getting a new phone the login that has worked for like all of 2020 since I created an account no longer works. The only thing that changed is my phone or device - never changed my account and was able to use this app with no problems before that - now I am locked out my account - saying forgot password, which seems really insulting to me that the password that’s STORED in my keychain is not working and I have to say forgot password like it’s my fault and that’s before you even mention that I have rewards on my account that I can’t access and purchases I make until this fixed likely won’t be credited. This seems to be VERY common with restaurant apps as McAlister’s is doing the same thing. Please look into this and fix this- until then I’ll spend money elsewhere.
    more
  • Feb 26, 2021

    By Chris Hnatow
    Unsure of app issue or training issue... 3 times I've tried to redeem points for a free Baconator and 3 times it hasn't worked. I load it for redemption and it doesn't come off the bill when scanned by a staff member. A manager always has to come over and manually discount it off.
    more
  • Worst Fast Food App Aug 16, 2019

    By Sarahf12912
    I have apps for all the fast food restaurants in my area and this is the absolute worst. The first time I used this app I placed my order and paid and when I arrived to the restaurant to pick up my order they told me they don’t accept mobile orders. How?? Get yourself together Wendy’s. Obviously if a location is not taking mobile orders I should not have been able to place a mobile order for that location. Fortunately the staff were kind and understanding and I was able to get my meal without having to pay twice. Since then, I’ve been able to use this app successfully only one time. Every other time there have been errors that occur and prevent me from checking out. Today there was an offer for a free frosty with mobile order but again, the stupid app will not let me place a mobile order. I just used one of my other apps that actually work and went to a different place to eat. I love Wendy’s but whoever they have got to develop this app needs to be replaced ASAP. I can’t be the only one they’re losing business from. The only positive thing I can say is that when the app actually works it is simple to use, but I could say that for literally any other restaurant. Step it up devs.
    more
  • Feb 25, 2021

    By Karly Guevara
    The app is not in sync with the store's pick up availability . If the store is not allowing inside pick up, then don't make it an option. Drive through lines are long and it doesn't make sense for someone to have to wait in that line to get the food they already ordered. I understand they want to limit contact, but at the very least they should offer to bring the food to your car. If I have to wait in the same line, why should I bother using the app? I might as well order in the drive through.
    more
  • All around bad service Feb 22, 2021

    By Ronin Wade
    This is mostly about the restaurant, however the app would not let me send my complaint to them. It kept telling me to input the store information even though I did. I ordered a comvo through the app for pick up. When I got there I was told I have to wait in the cashier line to ‘check in’ even though I just had through the app. Then, those of us waiting were told to find a seat and wait to be called (I was wondering at this point what purpose the app has- might as well just walk in and order there). When my name was called I went up to find that there was no drink because of the boil water advisory. When I asked about getting charged for the drink I was told to come back another time for it. I understand about the unavailability of drinks but if that was the case then the app should not have let me order one. My wife ordered food from the chick-fil-a app a couple days ago and their app would only let her order from a limited menu because the store she was ordering from was out of regular buns due to transportation problems from the recent ice storm- so we kbow it can be done. I’m not happy with this experience. Sonic and Chick-fil-a’s apps work much better.
    more

No reviews available

  • Excellent service Sep 1, 2020

    By MsBonnie J.
    I went 2 the Wendy’s on Poplar n Farmington n as ALWAYS, I received great fast n efficient customer service. My food was fresh made 2 order as I requested u can believe tht it was hot w/all the condiments n the service u get @ the drive thru n this was my first time trying 2 use my Wendy’s app n I couldn’t get it 2 wrk so the young lady called 4 the Mgr w/o me asking n I really really appreciated tht n tht the Mgr gave me my Senior Discount so tht was just a great experience so Thts why I’ve NEVER had a problem @ this restaurant. 💯= A++ SERVICE n I will continue 2 go 2 this location even though I’m closer 2 the one Thts in Cordova. Keep up the Excellent Job n very clean location outside whn u drive up.❗️😎
    more
  • Feb 12, 2021

    By Nancy Mansfield
    Update: I called, found I originally opened the account with Google. We deleted old account, created new and refunded $ + added rewards credit to cover pts. Great customer service. Thanks Mike! I had an account with favorites, past orders and at least $10 left from adding cash. When I switched phones it was like my account got completely reset and I hadn't used it before. My email and password worked, but all my credits were gone, past orders, and $ I had loaded onto the account.
    more
  • Easy ordering Apr 9, 2020

    By BlueAngelEyes_
    Absolutely enjoy the ease of ordering and having it ready when I arrive. Common sense in an uncommon time. The staff at the north Wendy’s in Bismarck ND have been absolutely kind and cheerful every time I go. Thank you for the kind hearted employees working hard to help make fast food still an option. In a time where graduate isn’t easy to come by, I definitely appreciate the employees at that location!! During this time Wendy’s employees deserve a thank you too Most people take it for granted. The staff deserves extra pay for sticking with it during the risk. I wish there was an option to tip on the app. Keep up the great work! Thank you, Christina L. Harmon
    more
  • Feb 2, 2021

    By oly binewski
    ETA Feb 1 2021: The app is great. The reward program is easy to use and points stack up quick. My complaint is misrepresentation of the Wendy's menu. Specifically the Family Nuggets - listed as approx 50 nuggests. What they mean is 34 nuggets. My second frustration is the dismissiveness of customer service. Coprate clearly has no respect for and hold no value for their customer. Yes, I acknowledge my Karen energy in this post. But I have a gaggle of crank folk denied their nuggets. Not fun.
    more
  • Works for me Mar 18, 2020

    By CSCP1972
    I haven’t updated it yet and probably will not for a while after reading other reviewers. I love using this app especially since my kids prefer Wendy’s over other fast food burgers near us. I have had problems with my mobile order not showing up as paid when picking up at a particular location but I still like using the app. Update: I had to update as I could not go any further without it. So now all the offers are for mobile orders only. McDonalds did this and I stopped using them. However, McD has since changed this. I prefer to place my order through the pick up window since it’s easier to customize my order. I will have to stop using Wendy’s until this is changed.
    more
  • Tough app to use but does have nice food deals Dec 17, 2020

    By Suprajayne
    I think this app is too complicated for the average person to use. I tried to buy a digital frosty key tag today. First I couldn’t find the offer. Then I finally found it with two options, physical card or digital. Sounds great! However when I checked out with the digital option, I still had to go to a store to pick up the physical card. At least that’s what my store told me when I called to get them to release the digital order. They had never heard of digital key tags. Come on, Wendy’s, don’t roll stuff out without training your staff! You need to let the digital key tag frosty offer work in addition to other deals too. Throw us a bone here! The jr frosty isn’t the deal, it should be lagniappe. Anyway, to anyone reading this, you have to get and use this app so Wendy’s will continue to invest in it. The app idea is good, the food hits the spot, and the deals in app bring me when I’m considering the options. They just need to simplify it. Maybe try some more focus groups and watch people try to use it.
    more
  • Please add Apple Pay Support Jun 29, 2020

    By up_on_the_ladder
    Anecdotally, while I used to run into bugs semi-frequently, it now feels more stable than previous versions. The app itself is decent, but could use some improvements: 1) Lacks Apple Pay support Not only is this a huge inconvenience factor, but for me, the biggest appeal of Apple Pay is security. With Apple Pay, I don’t have to give out my credit card number to 3rd parties and worry that they’ll get hacked. Also, the Apple Pay double cash back for Apple Card users does influence where I order more frequently. 2) UX for Offers When applying an offer, it would be more convenient if the app automatically combined the process of adding the offer together with the process for ordering items related to the offer. For example, if the offer is “$1 off large fries”, adding the offer should be combined with the step of adding the large fries to the order (and also the opportunity to customize). The mobile ordering experience has to be as streamlined as possible, or else you risk having it feel like an inconvenience, when you are actually trying to make it more convenient. 3) Sign In with Apple Not as important as Apple Pay, but definitely another major convenience for Apple users. Saves me the hassle of having to create new accounts.
    more
  • Yep that just happened to me Dec 16, 2020

    By Mandysb2342
    App is good but it would be better with apple pay or the ability to use credit cards in mobile pay. I didnt have my credit card as I step out with my son to drop off some xmas gifts before the snowstorm. With COVID Walmart, grocery store, target, etc all turned to phone pay anyways. I went by wendys order my food, offer and keychain frosty. Got to the window said I didnt have my card but was using mobile and ask if it would work. Lady wasnt sure. It took my offer coupon (great), my remaining gift card balance (great) but did not take the remaining balance from the card (bad). Had to drive out without the food while my son asked about his frosty. Now I just need to see if my money goes back to the gift card in the next 24 hrs along with my unused offer.
    more
  • Feb 15, 2021

    By Jude Wynn
    This is more review of the app and the restaurant chain itself. This app tends to have a more linear site map to accessor menus. It's kind of frustrating when you want to make a change to your order or change restaurant location. I think the app should be more robust and have a better menu to navigate the site. Otherwise love the service of the chain and we'll use it.
    more
  • Feb 26, 2021

    By Chris Hnatow
    Unsure of app issue or training issue... 3 times I've tried to redeem points for a free Baconator and 3 times it hasn't worked. I load it for redemption and it doesn't come off the bill when scanned by a staff member. A manager always has to come over and manually discount it off.
    more
  • Worst Fast Food App Aug 16, 2019

    By Sarahf12912
    I have apps for all the fast food restaurants in my area and this is the absolute worst. The first time I used this app I placed my order and paid and when I arrived to the restaurant to pick up my order they told me they don’t accept mobile orders. How?? Get yourself together Wendy’s. Obviously if a location is not taking mobile orders I should not have been able to place a mobile order for that location. Fortunately the staff were kind and understanding and I was able to get my meal without having to pay twice. Since then, I’ve been able to use this app successfully only one time. Every other time there have been errors that occur and prevent me from checking out. Today there was an offer for a free frosty with mobile order but again, the stupid app will not let me place a mobile order. I just used one of my other apps that actually work and went to a different place to eat. I love Wendy’s but whoever they have got to develop this app needs to be replaced ASAP. I can’t be the only one they’re losing business from. The only positive thing I can say is that when the app actually works it is simple to use, but I could say that for literally any other restaurant. Step it up devs.
    more
  • Feb 25, 2021

    By Karly Guevara
    The app is not in sync with the store's pick up availability . If the store is not allowing inside pick up, then don't make it an option. Drive through lines are long and it doesn't make sense for someone to have to wait in that line to get the food they already ordered. I understand they want to limit contact, but at the very least they should offer to bring the food to your car. If I have to wait in the same line, why should I bother using the app? I might as well order in the drive through.
    more
  • Bring back mobile and BOGO offers Sep 1, 2020

    By !BeyondFrustrated!
    We are retired and while at first it was difficult to get used to mobile ordering, we embraced it because of the good mobile offers and pandemic, necessitating drive-thru drive service. Then they messed up the app so badly that a mobile offer couldn't be added to a mobile order and they were unwilling to help at the restaurant. They almost lost us as costumers with that debacle, but we left without purchasing a couple of times and eventually an update fixed it. Again we continued to frequent Wendy's at least once a week for their 2/$5 Single and spicy chicken sandwich deal, or any one of the good app offers they always had. Now the good offers are completely gone in favor of a vastly inferior REWARDS program, and so are we. There are many other fast food options out there that want out business and offer discounts that we will use. The selection of coupons at this time is an absolute joke. Bring back offers that people want or you won't have a business before long. The so is useless if you don't offer deals that people want.
    more
  • Jan 30, 2021

    By Ed Howaniec
    Placing orders is easy and convenient. But there really needs to be a way to customize orders. Our local Wendy's has a freestyle machine but there is no way of customizing drink flavors that I have found. And if there is a way it's well hidden and needs to be more accessible. Also, the app is only allowing me to have 1 saved card on file. The convenience of being able to have more would certainly be nice. I would easily give this app 5 stars if a few easy fixes were made but instead it gets 2.
    more
  • Support Apple Pay and fix login issues Dec 20, 2020

    By mytw0b1ts
    I forgot my wallet at home today and ended up at the drive thru at Wendy's before I realized it. Had you supported Apple Pay via in-app integration (like Chick Fil A) I could download your app and fund my account via Apple Pay. Instead you only support loading cards by inputting the information from debit or credit card into the app which is stupid because in the time it takes to do all that, it's much faster to just hand over my card and let them swipe it. It doesn't solve any problem or speed up anything really. Also, after getting a new phone the login that has worked for like all of 2020 since I created an account no longer works. The only thing that changed is my phone or device - never changed my account and was able to use this app with no problems before that - now I am locked out my account - saying forgot password, which seems really insulting to me that the password that’s STORED in my keychain is not working and I have to say forgot password like it’s my fault and that’s before you even mention that I have rewards on my account that I can’t access and purchases I make until this fixed likely won’t be credited. This seems to be VERY common with restaurant apps as McAlister’s is doing the same thing. Please look into this and fix this- until then I’ll spend money elsewhere.
    more
  • All around bad service Feb 22, 2021

    By Ronin Wade
    This is mostly about the restaurant, however the app would not let me send my complaint to them. It kept telling me to input the store information even though I did. I ordered a comvo through the app for pick up. When I got there I was told I have to wait in the cashier line to ‘check in’ even though I just had through the app. Then, those of us waiting were told to find a seat and wait to be called (I was wondering at this point what purpose the app has- might as well just walk in and order there). When my name was called I went up to find that there was no drink because of the boil water advisory. When I asked about getting charged for the drink I was told to come back another time for it. I understand about the unavailability of drinks but if that was the case then the app should not have let me order one. My wife ordered food from the chick-fil-a app a couple days ago and their app would only let her order from a limited menu because the store she was ordering from was out of regular buns due to transportation problems from the recent ice storm- so we kbow it can be done. I’m not happy with this experience. Sonic and Chick-fil-a’s apps work much better.
    more
  • Feb 26, 2021

    By Brandon Ong
    Terrible program as others have said. Looking start up screen you can't skip. It doesn't remember orders correctly. Nor your payment. It is pointless and useless. Even the restaurants have stopped taking orders from the app. Completely pointless. You can't even report problems because it errors out on reporting.
    more
  • Feb 3, 2021

    By R Jones
    This app stopped working after the first use. Now it only cycles through the images of products and Wendy's logo. I tried some fixes that have helped with other apps, but nothing works in this case. Please fix this. I don't normally put food apps on my phone. Should I try the Burger King or McDonald's app instead?
    more
  • Wendy's always disappoints Sep 13, 2019

    By Sum1r
    In the past 3 years I have yet to have a "good" experience at any Wendy's. It makes me sad because I usually enjoy their food. They got rid of their artisan egg sandwich for breakfast. They got rid of breakfast as an option at most restaurants. They got rid of my favorite salad. Not much reason to go. I decided to try the app for the free spicy nuggets. I ordered for pickup through drive thru, and chose the one-time card payment (that doesn't save your card info). My app said PAID. When I got there, they said I needed to add money to the digital balance. While this was an option when paying, I didn't choose it. The app clearly said paid, although I got no email or any confirmation saying I paid or ordered. They were absolutely positive that I had not paid, when I indeed had. So they gave up and said they'll pay for me. Whatever. When I get back and check my bank account, there is the charge for my meal. So I was being hopeful that I actually got a free meal when, nope, they disappointed again. I'll probably be back in a year or so only to disappoint myself again. Long story short, don't bother with the mobile ordering.
    more

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