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Wells Fargo Mobile

Wells Fargo Mobile

Wells Fargo Mobile

Wells Fargo Mobile allows you to access your investment and bank accounts.

4.8 Ratings 8M+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Community
    A mortgage is not something you can commit to in 2 or 3 days. Longer research is needed. Walls Fargo is a pretty good platform to compare different scenarios and get the best one for you. No need to visit a brick-and-mortar lending location.
    img by Antonio
    2 months ago
  • img Expert
    1. With an ATM access code, enjoy debit card-free access to your accounts at 13,000+ ATMs nationwide
    2. Suspicious activity triggers email or text alerts straight to you in real-time. Stay connected and in the know
    3. Your digital portfolio: investments, holdings, account activity, and market data, in one place and easily accessed from a personalized dashboard

    Reviewed by Laura S on December 15, 2017

  • The Patti Effect Sep 17, 2019

    By Patti's 1# Fan!!👆🏻
    I’m very app challenged, especially with the Wells Fargo app on my phone on how to do a bill pay. Patty has helped me on several different things including the bill pay and she made it as easy as tying your shoes. She has been “our” favorite banker for a very long time and I made sure my son went to her, my Pops is the one who said to try Wells Fargo and so now allot of our family go to Wells Fargo. I will be totally and completely honest, there have been some cashiers or bank tellers that were not even close to being as helpful or as welcoming as Patty has always been but she is so good she makes up for there short comings!!!!! Thank you for allowing us to have her in the little town we are in. She has taken a personal touch to some of the terrible things that I have gone through and made them A lot easier by giving advice or a easy tutorial in how to use the APP that I was glad I could even take pictures. I Sincerely from the bottom of my heart I thank her and Wells Fargo for helping my kinda of people!!! Andrew was another great guy! He helped my son when he was under age about how to go about this money that he was getting from an accident when he was 18. He definitely helped me as a single mom how to make sure he doesn’t blow it all and so forth. GREAT EMPLOYEES FOR BOTH!!! THANK YOU FOR BEING THAT TYPE OF BANK/ BUSINESS WHEN I NEEDED IT RHE MOST!
  • Two small improvement would make it great Apr 2, 2021

    By Masmusic9
    I like the app and use it all the time. Two things drive me crazy and one Indont understand. I have brokerage and bank accounts. If I am looking at the list of bank accounts, choose one to look at transactions, then want to move to a different bank account, I can’t just hit one button back to the list of bank accounts. Instead, it takes me back two screens to the list of all My accounts. That means I have choose bank accounts again, then scroll to the account I want. I can’t figure out why it would be set up to jump back two screens. Second, I have brokerage and retirement accounts with securities, mutual funds and ETFs. From the summary screen for each account, I can see the overall value and +/- for the day, but if I tap to see the mutual funds or ETFs, which the app seems to allow and encourage one to do, no matter which item I touch (mutual fund, ETF or securities), it takes me to the top of the list, which always begins with the individual securities. So, If I only need to look at an individual mutual fund or ETF, I have to scroll thru everything else first. Makes little sense. Last odd behavior, when i look at the list of indivudal securities on any given day, I cannot figure out what order they are being presented in. It doesn’t default to alpha or largest increase in a day. I can’t tell what it is doing. Probably operator error, but I can’t be sure. Should default to alpha it would seem.
  • Need to improve on the mobile check deposit Jul 12, 2019

    By Explorer-dora
    It is convenient to use it. I can do mobile deposit for my paycheck. But draw back is it is very easy to deposit the check to the wrong account since I have one business account and one personal account. Today I log in to my accounts and click on the Business Account, then press the check deposit, After I finished the deposit the screen went back to personal account then I realized the check went to the wrong account. I went through the operation one more time, then noticed the after press the check deposit button, the screen has a place that I need to select which account the check goes to, otherwise it will go to the default account of personal account. Tomorrow I will need to go to ATM or bank to do the deposit, that defeats the purpose of mobile deposits. The other drawback is the monthly limit for mobile check deposit too low. I have have paychecks once every two weeks, I have to deposit my second check to my other bank account due to the limit. The 3rd drawback is the account transactions. The withdraw and deposit amount not quite easily distinguishable. I wish the withdrawals can have negative sign at the front just like the deposit with positive sign.
  • Nov 11, 2021

    By Youtube University
    Very user friendly. Does what it should. The only issue I have had was depositing a check, but that was because the written amount wasn't very clear. That's understandable though. If you ever have a problem with making a mobile deposit that might be the issue. Other than that it's great. Updates my balance instantly and makes paying my car payment from Wells Fargo very convenient.
  • Good but could be better May 10, 2019

    By Famer Girl
    I have been with BOA since 1996 and just recently switched to Wells Fargo! I was not happy with the customer service from BOA and their lack of regard for my business. The only thing good about BOA was their mobile app! The layout is amazing and it’s super easy to use. With WF there is much more clicking and going back to previous pages to get to another tab. It makes it easy to forget where to go for information. There are some drawbacks with WF. $300 max atm withdrawals. Yikes!! I know you are worried about Fraud but let’s come to a better number. BOA -$600. Being a new customer with WF, they placed a 14 day hold on my initial deposit. That includes weekends. With that being said, I still would prefer WF with their competitive rates and additional products. Getting back to the app... The development team should take a look at how BOA designed their mobile app. Using the term BillPay is helpful because they just have a tab called transfer and pay. Again, u have to select from the drop down tab to find this stuff. Can’t you remove the tabs from the bottom and replace with common things people use while browsing the app? Way too much clicking in my opinion. Lastly, transactions should be easier to find and updated after a purchase. Need to fix this because it can throw people off with their balances. Don’t lose sight of improving the app. You are still lagging with having it more intuitive!!! More tabs and less clutter.
  • The app takes time getting use the layout. Dec 27, 2019

    By Greg Bell
    The Wells Fargo App works really well from a first time users standpoint. I use to be very much against doing banking online and having my account numbers on the web. I set up my account in the branch closes to my home and the banker who set up my account also helped me set up my online sign-in and how to download the app. She did a wonderful job explaining everything about my online and in store experiences and very much to my satisfaction. She was excellent. Every time I come into that location I am greeted by my first name and helped very courteous. The online app is very much the same way. Once I learned where certain information was on the homepage it was a breeze to navigate and accomplish my banking goals. I am not a super tech savvy person and I found this app to be very easy to learn. If I ever have questions I go into my local branch or call the 24/7 number and I am helped almost immediately. I enjoy the personal touch that Wells Fargo offers me. In a world dominated by computers and automation it’s nice to see a smile and hear a non-computer generated voice on the other end of the line. Thank you Wells Fargo. You made me a lifelong customer.
  • Dec 1, 2021

    By David Rubin
    New problem. The calendar is broken in Bill Pay. The Send On and Receive By dates are always the same even when the app says it will take a number of days before the payment will be received. The calendar does not highlight the correct Received By date. This function works fine in the web app but is broken in the phone app.
  • I hate it DONT UPGRADE YOUR PHONE YOULL BE LOCKED OUT OF YOUR MONEY Dec 5, 2019

    By Monstersinhouse
    WARNING! If you ever upgrade your phone you will locked out of your accts. They will send you in circles. Tell you that you have to go to an office so they verify your id and then the office will not know anything about updating ID. then they will blame your phone company and then they say all you have to do is go to Atm with debit card and then your acct will work. 10 hours later I am told after doing the 100 step process that I will be locked out of my accts for up to 5 days. Bye bye wellsfargo! My money is coming out of your accts. And you will never have my business again UPDATE: I HAVE BEEN LOCKED OUT OF MY ACCT AND CUSTOMER SERVICE IS USELESS. NOW I HAVE TO DRIVE 30 miles out of my way tomorrow to CLOSE THESE ACCTS!!!! So you will get your identification requirements when I get there and then you give me my money so I can take it to another bank. If you forget your password then you go through 3000 steps and none of them work and you get locked out. I know user name and password but this app locks you olanyway. Only had this acct for a few months and I have had this issue at least 10 times now. I am tired of being locked out of my accts.
  • The Patti Effect Sep 17, 2019

    By Patti's 1# Fan!!👆🏻
    I’m very app challenged, especially with the Wells Fargo app on my phone on how to do a bill pay. Patty has helped me on several different things including the bill pay and she made it as easy as tying your shoes. She has been “our” favorite banker for a very long time and I made sure my son went to her, my Pops is the one who said to try Wells Fargo and so now allot of our family go to Wells Fargo. I will be totally and completely honest, there have been some cashiers or bank tellers that were not even close to being as helpful or as welcoming as Patty has always been but she is so good she makes up for there short comings!!!!! Thank you for allowing us to have her in the little town we are in. She has taken a personal touch to some of the terrible things that I have gone through and made them A lot easier by giving advice or a easy tutorial in how to use the APP that I was glad I could even take pictures. I Sincerely from the bottom of my heart I thank her and Wells Fargo for helping my kinda of people!!! Andrew was another great guy! He helped my son when he was under age about how to go about this money that he was getting from an accident when he was 18. He definitely helped me as a single mom how to make sure he doesn’t blow it all and so forth. GREAT EMPLOYEES FOR BOTH!!! THANK YOU FOR BEING THAT TYPE OF BANK/ BUSINESS WHEN I NEEDED IT RHE MOST!
  • Two small improvement would make it great Apr 2, 2021

    By Masmusic9
    I like the app and use it all the time. Two things drive me crazy and one Indont understand. I have brokerage and bank accounts. If I am looking at the list of bank accounts, choose one to look at transactions, then want to move to a different bank account, I can’t just hit one button back to the list of bank accounts. Instead, it takes me back two screens to the list of all My accounts. That means I have choose bank accounts again, then scroll to the account I want. I can’t figure out why it would be set up to jump back two screens. Second, I have brokerage and retirement accounts with securities, mutual funds and ETFs. From the summary screen for each account, I can see the overall value and +/- for the day, but if I tap to see the mutual funds or ETFs, which the app seems to allow and encourage one to do, no matter which item I touch (mutual fund, ETF or securities), it takes me to the top of the list, which always begins with the individual securities. So, If I only need to look at an individual mutual fund or ETF, I have to scroll thru everything else first. Makes little sense. Last odd behavior, when i look at the list of indivudal securities on any given day, I cannot figure out what order they are being presented in. It doesn’t default to alpha or largest increase in a day. I can’t tell what it is doing. Probably operator error, but I can’t be sure. Should default to alpha it would seem.
  • Need to improve on the mobile check deposit Jul 12, 2019

    By Explorer-dora
    It is convenient to use it. I can do mobile deposit for my paycheck. But draw back is it is very easy to deposit the check to the wrong account since I have one business account and one personal account. Today I log in to my accounts and click on the Business Account, then press the check deposit, After I finished the deposit the screen went back to personal account then I realized the check went to the wrong account. I went through the operation one more time, then noticed the after press the check deposit button, the screen has a place that I need to select which account the check goes to, otherwise it will go to the default account of personal account. Tomorrow I will need to go to ATM or bank to do the deposit, that defeats the purpose of mobile deposits. The other drawback is the monthly limit for mobile check deposit too low. I have have paychecks once every two weeks, I have to deposit my second check to my other bank account due to the limit. The 3rd drawback is the account transactions. The withdraw and deposit amount not quite easily distinguishable. I wish the withdrawals can have negative sign at the front just like the deposit with positive sign.
  • Nov 11, 2021

    By Youtube University
    Very user friendly. Does what it should. The only issue I have had was depositing a check, but that was because the written amount wasn't very clear. That's understandable though. If you ever have a problem with making a mobile deposit that might be the issue. Other than that it's great. Updates my balance instantly and makes paying my car payment from Wells Fargo very convenient.
  • Good but could be better May 10, 2019

    By Famer Girl
    I have been with BOA since 1996 and just recently switched to Wells Fargo! I was not happy with the customer service from BOA and their lack of regard for my business. The only thing good about BOA was their mobile app! The layout is amazing and it’s super easy to use. With WF there is much more clicking and going back to previous pages to get to another tab. It makes it easy to forget where to go for information. There are some drawbacks with WF. $300 max atm withdrawals. Yikes!! I know you are worried about Fraud but let’s come to a better number. BOA -$600. Being a new customer with WF, they placed a 14 day hold on my initial deposit. That includes weekends. With that being said, I still would prefer WF with their competitive rates and additional products. Getting back to the app... The development team should take a look at how BOA designed their mobile app. Using the term BillPay is helpful because they just have a tab called transfer and pay. Again, u have to select from the drop down tab to find this stuff. Can’t you remove the tabs from the bottom and replace with common things people use while browsing the app? Way too much clicking in my opinion. Lastly, transactions should be easier to find and updated after a purchase. Need to fix this because it can throw people off with their balances. Don’t lose sight of improving the app. You are still lagging with having it more intuitive!!! More tabs and less clutter.
  • The app takes time getting use the layout. Dec 27, 2019

    By Greg Bell
    The Wells Fargo App works really well from a first time users standpoint. I use to be very much against doing banking online and having my account numbers on the web. I set up my account in the branch closes to my home and the banker who set up my account also helped me set up my online sign-in and how to download the app. She did a wonderful job explaining everything about my online and in store experiences and very much to my satisfaction. She was excellent. Every time I come into that location I am greeted by my first name and helped very courteous. The online app is very much the same way. Once I learned where certain information was on the homepage it was a breeze to navigate and accomplish my banking goals. I am not a super tech savvy person and I found this app to be very easy to learn. If I ever have questions I go into my local branch or call the 24/7 number and I am helped almost immediately. I enjoy the personal touch that Wells Fargo offers me. In a world dominated by computers and automation it’s nice to see a smile and hear a non-computer generated voice on the other end of the line. Thank you Wells Fargo. You made me a lifelong customer.
  • Dec 1, 2021

    By David Rubin
    New problem. The calendar is broken in Bill Pay. The Send On and Receive By dates are always the same even when the app says it will take a number of days before the payment will be received. The calendar does not highlight the correct Received By date. This function works fine in the web app but is broken in the phone app.
  • I hate it DONT UPGRADE YOUR PHONE YOULL BE LOCKED OUT OF YOUR MONEY Dec 5, 2019

    By Monstersinhouse
    WARNING! If you ever upgrade your phone you will locked out of your accts. They will send you in circles. Tell you that you have to go to an office so they verify your id and then the office will not know anything about updating ID. then they will blame your phone company and then they say all you have to do is go to Atm with debit card and then your acct will work. 10 hours later I am told after doing the 100 step process that I will be locked out of my accts for up to 5 days. Bye bye wellsfargo! My money is coming out of your accts. And you will never have my business again UPDATE: I HAVE BEEN LOCKED OUT OF MY ACCT AND CUSTOMER SERVICE IS USELESS. NOW I HAVE TO DRIVE 30 miles out of my way tomorrow to CLOSE THESE ACCTS!!!! So you will get your identification requirements when I get there and then you give me my money so I can take it to another bank. If you forget your password then you go through 3000 steps and none of them work and you get locked out. I know user name and password but this app locks you olanyway. Only had this acct for a few months and I have had this issue at least 10 times now. I am tired of being locked out of my accts.
  • Wells Fargo Mobile App Oct 26, 2018

    By A. Wright0120
    The Wells Fargo Mobile App is very Convenient & Easy to Use!!! I like being able to check my account balance at anytime and anywhere I go. I also like being able to send money through “Zelle” into my mother’s account without the added hassle of going to the bank and withdrawing the cash to pay my portion of monthly bills. My only dislike of the Mobile App is the fact that sometimes the available balance shown on the account is not always accurate. Due to the fact of ATM fee charges on withdrawals being taken sometime after the transaction instead of when the transaction is posted & done. I have had to keep an extra written balance on my account to make sure that I don’t overdraft my account and even then I have had to go back and deposit money to keep my account balanced. The email alerts are super helpful as well. I get alerts for any activity is done on my account and when my account reaches or drops below zero balance enabling me to be aware of any fraudulent use of my account or overdrafts. Overall I think it’s a great way to keep track of my banking!!! Definitely satisfied with the mobile banking app.
  • Mostly works but no way to get help if you need it Jan 18, 2020

    By DanH88
    The App has mostly worked. It’s also good for remote deposits, when that works. I was getting a lame error tonight with every picture it took. The pictures took fine, but then wouldn’t appear as taken so I could make the deposit. Time and time again, same failure. Signing out and resigning in corrected what ever bug the software had, hopefully it was done in time to make the deposit cutoff time. Of course the problems are always when you don’t need any. I’m not sure what bug the App had, and so that is a concern. It’s worked in the past. I quit the camera app and reopened this App and it finally took the pictures and they actually appeared as expected. The big problem I encountered and so wrote this, was there’s no way to contact WFB through the app. The website has a contact feature, this app certainly should too! Customer Support option is only if you need a Location or you want to schedule an appointment. Neither seems appropriate. With mobile deposits a location is not helpful and an appointment in an hour to 10 days is worthless at the time. I had hoped to sent an email, but that option is not an option...
  • Nov 24, 2021

    By Rhina Ramirez
    I have been a customer for a long time , but the app stop working after and update Samsung did a week ago. Everytime I try to open it acts like it will open and then closes. Luckily I can still get online. If not we would have a real problem. Please fix the glitch with app to make compatible with the Samsung upgrade
  • Nov 28, 2021

    By Joe Silberschlag
    When trying to access my account to make a payment it leaves the app to open a browser tab. This page never loads and it automatically signs me out of my account due to inactivity. I wouldn't have gotten the app, but the website via PC already has this issue. Don't bother taking extra steps for the same result.
  • Nov 29, 2021

    By Valerie Kelly
    So all Users, worldwide, with new Samsung phones unable to use the mobile app and WF is aware of it....your only suggestion is "use your tablet or desktop". This is absolutely unacceptable. That's as amaquated as me still having to walk up to ATM machines. With excessive fees and now the inability to access the mobile app, I think this is the last straw and reason enough for me to close these 4 accounts. Catch up the rest of the world WF.
  • Nov 23, 2021

    By Stephen Tristal
    I have a Galaxy S21 Ultra, and after a recent Android update, the Wells Fargo app no longer works at all. I tried uninstalling and reinstalling, of course, to no avail. When I open the app, it just immediately closes. Please fix this. Having to use the website is unpleasant.
  • Nov 22, 2021

    By Sam
    After the latest update, the app no longer opens on my phone (pixel 4a). The app splash screen appears for half a second and immediately crashes. If it wasn't a forced update, I could still be doing the most basic mobile banking tasks I've been able to do since 2012... But I guess WF had other plans.
  • Nov 25, 2021

    By Luis Marquez
    The app does not work after the new Android 12 update on my Samsung Galaxy S21. When I call the 800 number you list on other reviews for the same reason, all I get is a convoluted automated system that doesn't even give me the option to reach technical support. Ain't nobody got time for that. Fix the app. You haven't updated it since October.
  • Nov 6, 2021

    By Anthony Knode
    Very tough interface on the Pixel 4a running Android 12. There's no way to enable fingerprint sign-in, the main screen looks like the web version but it doesn't fit the screen so there are things that I cannot access. This app sucks so much it makes me want to switch bank accounts because I don't like jumping through a million hoops just to check my account balance.
  • Terrible App and Service Dec 1, 2021

    By Tha law
    Can somebody please explain to me WHY the app asks me to verify my contact information EVERY SINGLE TIME I log onto the app?? Wells Fargo already has my cell number, why does the app annoy me with this nonsense EVERY time I access the app?? It’s so overbearing and unnecessary. My cell numbers isn’t changing from day to day. Next, Wells Fargo and this app have a terrible feature: you can only make five payments from a non-Wells Fargo account per month, and this is the only credit card complaint or bank that I know of that turns down opportunities to receive payments (and get a ton of money) in some weird attempt to pressure or coerce me into getting a Wells Fargo checking account so that I can……pay my credit card balance. Lastly, although my card has a cashback rewards program, the app only lets me access my rewards balance in increments of $25, an unintuitive, borderline dishonest practice. This clearly is an attempt by Wells Fargo to get out of paying people their full cashback rewards amount. Every other credit card company I have ever been with has let me redeem ALL my cashback rewards at once. With Wells Fargo, I get to redeem my balance in $25 increments or I can use the entire amount on some gift cards or some other scam-like practice. Wells Fargo is a terrible company and the app is just as bad.
  • Nov 13, 2021

    By James Mason
    The app used to be good. Now it's just a WebView around the WF website. If I wanted that, I'd use Chrome. The app forced me to setup from scratch, and no longer offers fingerprint sign-on. It's of no use to me now; might as well use the browser. Uninstalled, waiting for Wells Fargo to reconsider and bring back a functional app.
  • Nov 13, 2021

    By JOHN JACOBS
    Your app is terribly complex and lacks anything that's intuitive. I just spent a half hour trying to find the activity listing of checks generated for bill pay. I was trying to verify that my gardener got paid. The activity listing should have a link somewhere on the sub menus near the homepage. Again there is nothing intuitive that tells me where it is. I am running Android 11 on my Motorola phone.
  • img Community
    A mortgage is not something you can commit to in 2 or 3 days. Longer research is needed. Walls Fargo is a pretty good platform to compare different scenarios and get the best one for you. No need to visit a brick-and-mortar lending location.
    img by Antonio
    2 months ago
  • img Expert
    1. With an ATM access code, enjoy debit card-free access to your accounts at 13,000+ ATMs nationwide
    2. Suspicious activity triggers email or text alerts straight to you in real-time. Stay connected and in the know
    3. Your digital portfolio: investments, holdings, account activity, and market data, in one place and easily accessed from a personalized dashboard

    Reviewed by Laura S on December 15, 2017

  • The Patti Effect Sep 17, 2019

    By Patti's 1# Fan!!👆🏻
    I’m very app challenged, especially with the Wells Fargo app on my phone on how to do a bill pay. Patty has helped me on several different things including the bill pay and she made it as easy as tying your shoes. She has been “our” favorite banker for a very long time and I made sure my son went to her, my Pops is the one who said to try Wells Fargo and so now allot of our family go to Wells Fargo. I will be totally and completely honest, there have been some cashiers or bank tellers that were not even close to being as helpful or as welcoming as Patty has always been but she is so good she makes up for there short comings!!!!! Thank you for allowing us to have her in the little town we are in. She has taken a personal touch to some of the terrible things that I have gone through and made them A lot easier by giving advice or a easy tutorial in how to use the APP that I was glad I could even take pictures. I Sincerely from the bottom of my heart I thank her and Wells Fargo for helping my kinda of people!!! Andrew was another great guy! He helped my son when he was under age about how to go about this money that he was getting from an accident when he was 18. He definitely helped me as a single mom how to make sure he doesn’t blow it all and so forth. GREAT EMPLOYEES FOR BOTH!!! THANK YOU FOR BEING THAT TYPE OF BANK/ BUSINESS WHEN I NEEDED IT RHE MOST!
  • Need to improve on the mobile check deposit Jul 12, 2019

    By Explorer-dora
    It is convenient to use it. I can do mobile deposit for my paycheck. But draw back is it is very easy to deposit the check to the wrong account since I have one business account and one personal account. Today I log in to my accounts and click on the Business Account, then press the check deposit, After I finished the deposit the screen went back to personal account then I realized the check went to the wrong account. I went through the operation one more time, then noticed the after press the check deposit button, the screen has a place that I need to select which account the check goes to, otherwise it will go to the default account of personal account. Tomorrow I will need to go to ATM or bank to do the deposit, that defeats the purpose of mobile deposits. The other drawback is the monthly limit for mobile check deposit too low. I have have paychecks once every two weeks, I have to deposit my second check to my other bank account due to the limit. The 3rd drawback is the account transactions. The withdraw and deposit amount not quite easily distinguishable. I wish the withdrawals can have negative sign at the front just like the deposit with positive sign.
  • Nov 11, 2021

    By Youtube University
    Very user friendly. Does what it should. The only issue I have had was depositing a check, but that was because the written amount wasn't very clear. That's understandable though. If you ever have a problem with making a mobile deposit that might be the issue. Other than that it's great. Updates my balance instantly and makes paying my car payment from Wells Fargo very convenient.
  • The app takes time getting use the layout. Dec 27, 2019

    By Greg Bell
    The Wells Fargo App works really well from a first time users standpoint. I use to be very much against doing banking online and having my account numbers on the web. I set up my account in the branch closes to my home and the banker who set up my account also helped me set up my online sign-in and how to download the app. She did a wonderful job explaining everything about my online and in store experiences and very much to my satisfaction. She was excellent. Every time I come into that location I am greeted by my first name and helped very courteous. The online app is very much the same way. Once I learned where certain information was on the homepage it was a breeze to navigate and accomplish my banking goals. I am not a super tech savvy person and I found this app to be very easy to learn. If I ever have questions I go into my local branch or call the 24/7 number and I am helped almost immediately. I enjoy the personal touch that Wells Fargo offers me. In a world dominated by computers and automation it’s nice to see a smile and hear a non-computer generated voice on the other end of the line. Thank you Wells Fargo. You made me a lifelong customer.
  • I hate it DONT UPGRADE YOUR PHONE YOULL BE LOCKED OUT OF YOUR MONEY Dec 5, 2019

    By Monstersinhouse
    WARNING! If you ever upgrade your phone you will locked out of your accts. They will send you in circles. Tell you that you have to go to an office so they verify your id and then the office will not know anything about updating ID. then they will blame your phone company and then they say all you have to do is go to Atm with debit card and then your acct will work. 10 hours later I am told after doing the 100 step process that I will be locked out of my accts for up to 5 days. Bye bye wellsfargo! My money is coming out of your accts. And you will never have my business again UPDATE: I HAVE BEEN LOCKED OUT OF MY ACCT AND CUSTOMER SERVICE IS USELESS. NOW I HAVE TO DRIVE 30 miles out of my way tomorrow to CLOSE THESE ACCTS!!!! So you will get your identification requirements when I get there and then you give me my money so I can take it to another bank. If you forget your password then you go through 3000 steps and none of them work and you get locked out. I know user name and password but this app locks you olanyway. Only had this acct for a few months and I have had this issue at least 10 times now. I am tired of being locked out of my accts.
  • Wells Fargo Mobile App Oct 26, 2018

    By A. Wright0120
    The Wells Fargo Mobile App is very Convenient & Easy to Use!!! I like being able to check my account balance at anytime and anywhere I go. I also like being able to send money through “Zelle” into my mother’s account without the added hassle of going to the bank and withdrawing the cash to pay my portion of monthly bills. My only dislike of the Mobile App is the fact that sometimes the available balance shown on the account is not always accurate. Due to the fact of ATM fee charges on withdrawals being taken sometime after the transaction instead of when the transaction is posted & done. I have had to keep an extra written balance on my account to make sure that I don’t overdraft my account and even then I have had to go back and deposit money to keep my account balanced. The email alerts are super helpful as well. I get alerts for any activity is done on my account and when my account reaches or drops below zero balance enabling me to be aware of any fraudulent use of my account or overdrafts. Overall I think it’s a great way to keep track of my banking!!! Definitely satisfied with the mobile banking app.
  • Nov 15, 2021

    By JR Driver Biz
    Easy, Informative, Efficient. The app allows you to do anything you would like. It's easy to navigate and find what you need. Your transactions are easily listed and in an order in which you can understand. You can make transfers to other banks in the app, which some other banks, like Bank of America, won't allow you to do in the app. I enjoy it! It's really why I made the switch from Bank of America to Wells Fargo. Thank you for making it useful, needed informative and full of tools/options.
  • Best Banking App Ever Nov 10, 2018

    By Suzsuz1000
    l've been a Wells Fargo customer for 30+ years. Wells Fargo pioneered & perfected online banking. Banking & bill paying used to be time consuming & tedious chores. Now all my banking can be performed instantly at any hour of the day on my phone. The app is reliable, responsive & very intuitive. And they are always making it easier to use & more functional. If you are not enjoying a similar experience, I suggest that you use another device or change your ISP. I still love using this banking app! It saves me so much time & energy that I used to spend paying bills and balancing my checkbook. I rarely have to visit the branch to conduct business. What I love the most is how responsive the app is at all times. Unlike so many other apps, there is never a delay to login or log off. That is incredible considering how many customers are sharing the system at any one time. From the outset, Wells Fargo recognized the importance of online banking and dedicated the resources necessary to stay at the forefront of this technology. It’s the reason I still bank here despite the negative press they have generated.
  • Nov 10, 2021

    By Nellie White
    Just installed app, have only used one time. Very easy to operate will see what happens as time goes by and I use it more. I have been using over a year and am very pleased and satisfied. Very easy to navigate, thank you for making this easy to use for a senior citizen. Still using the app no problems easy to use. November 10, 2021.
  • Wells Fargo website user interface feedback Oct 29, 2021

    By Cuong195609
    I was a wells Fargo customer for many years. I love the classical Wells Fargo website. The early version of your website was very well visual to interact with user. The web was very easy to navigate and very user friendly. It didn't take long for user to learn your website and easy to remember all features which are necessary for user to identify all offered features which give user all complete banking features Your new website is not as user friendly and easy to visualize all web banking features. And your website have to illustrate the lion in the banking industry. Your biggest competition is BOA they also fall in to the problems of losing their image in the American mind as the classical big 500 fortunes. They was the pioneer in the charge card the BOA charged card was an American status of meddle class American. With college degrees and dual income families which make American the leading country in highest standards of living and the only country with the goal of improve the global human standards of leaving Regards
  • Mostly works but no way to get help if you need it Jan 18, 2020

    By DanH88
    The App has mostly worked. It’s also good for remote deposits, when that works. I was getting a lame error tonight with every picture it took. The pictures took fine, but then wouldn’t appear as taken so I could make the deposit. Time and time again, same failure. Signing out and resigning in corrected what ever bug the software had, hopefully it was done in time to make the deposit cutoff time. Of course the problems are always when you don’t need any. I’m not sure what bug the App had, and so that is a concern. It’s worked in the past. I quit the camera app and reopened this App and it finally took the pictures and they actually appeared as expected. The big problem I encountered and so wrote this, was there’s no way to contact WFB through the app. The website has a contact feature, this app certainly should too! Customer Support option is only if you need a Location or you want to schedule an appointment. Neither seems appropriate. With mobile deposits a location is not helpful and an appointment in an hour to 10 days is worthless at the time. I had hoped to sent an email, but that option is not an option...
  • Poor Search functionality Feb 19, 2021

    By Rtkean
    On my Mobile I-phone7+ the search magnifying symbol disappears when the phone is turned to landscape. Wasting a lot of time because in order to read all the information on the statements you need to be in landscape. Furthermore while I was searching for a transaction, Which is the most used functionality needed on the mobile phone, The search function did not allow me to broaden my search for a date. I had to know the exact date I was looking for in the transaction. For example if I needed something in May, I couldn’t find something in just May. If I put it in something with only the dollar amount the App could not find it and there is no way to narrow the search down. This is more is more important than can be first imagined because the main use of the app on the iPhone as for functionality such as this: finding a specific transaction. In summary: I could not find the transaction I was looking for using only the date; nor could I find it using just only the month & year; nor can I key in only specific words in the description and find what I need.
  • Propel Credit Card needs touch notifications Apr 9, 2020

    By TeabagTerry
    First off, the Wells Fargo app is overall good and does almost everything I need. There is efficient online banking for savings, checking, and brokerage accounts and simple transferring of money between these accounts. Credit card awards (Go Far Rewards) are simple to redeem. The user interface is overall good. The reason why it gets 4 stars is a few things that Wells Fargo should address: 1) Lack of push notifications for the American Express Propel Credit Card. For some unknown reason they don’t allow the option for push notifications alerts with this credit card and it makes no sense. This should be simple to implement because they have push notification alerts on their debit cards. I’ve spoken with Wells Fargo about this multiple times both on the phone and through their twitter account without success. 2) Display the amount of reward points earned with each credit card transaction. The Chase app and American Express App do this. Sometimes it’s not clear what category a merchant falls under and it’s helpful to see how many points each transaction earned you. 3) Polish and clean up the brokerage side of the app. Stock trading and monitoring real time stock changes through the app is slow and feels outdated, especially after using an app like robinhood. Wells Fargo should look to the robinhood app to see what streamlined stock trading is like.
  • App Feature Inquiry May 23, 2018

    By loganxtym3
    The date a check was wrote on and the named payee of the check in the check description area should be shown in the transaction description area. There should be a map that shows a merchants address/location that links to a device map or an online map service like Google Maps. For ACH and Debit Card Transactions, in the transaction description area, it should show the customer/account holders name who made the purchase or show the card that was used and who it is linked to. Another feature that would be useful is a list of all joint account holder transactions. The blue lightbulb notifications should take you to the transaction. There should be a menu option in the more services section that shows the Account Profile Information like on the website. It should show the account type, account holder names, the date account was opened, current account status, and the account mailing address.
  • Fairly good, but could use a little work on accessibility Nov 13, 2019

    By T. Jessen
    As a blind user, the app is mostly accessible with voiceover, however a few things could be improved upon. Most of the screens read, but certain things, like redeeming rewards points and mobile depositing of checks in particular Need a little work. I love how the app is able to guide you how to move the camera, closer, further, angle, and so on, and especially that it takes a picture when it deems is best, But the screen where you’re choosing front or back, would be improved if voiceover could tell you it already has a picture selected for each section. It looks the same to voiceover users whether the screen is full or empty. In regards to the rewards points, I have not yet been able to redeem them independently, and always have to resort to calling on the telephone. This ultimately negates having the app at all.
  • Just one thing... Aug 30, 2019

    By Overall overboard overdone
    I wish the app allowed you to have full My Budget and Spending Report access and accessibility! Logging out and then logging into the full site through a browser is not only cumbersome, it’s difficult to keep the site from transferring me right back to the app. WF app has quite successfully transitioned me to using mobile banking almost exclusively, yet here’s an area where functionality falls through the cracks. I get transferred out of the app for promotions and products—why can’t I get transferred to something that’s already a part of my account? I had to do a deep dive into your secondary menus to even see an acknowledgement that my budget and spending reports even existed. Perhaps you could let people know in a FAQ section or something? Also, the full site was awkwardly crammed when resized to my phone’s screen even in landscape orientation.
  • why no facial recognition for ipad pro? update-good effort, but... Feb 2, 2020

    By oldgeezer46
    update to previous review below. Thanks for adding facial recognition to the ipad pro. this note is to suggest that it not immediately initiate a repeat session as soon as you request to sign out. This could leave you with an active logged-on session when you think that you have signed off. put in a couple of seconds pause or have the user actually request a re-initiation of their logged-in session, don’t start it automatically. (previous) this is a decent app with a lot of good features. it doesn’t have the functionality of a full PC on-line session, but that’s ok. the thing that is frustrating for me is that my new ipad pro, with facial recognition isn’t given the ability to use that feature to log onto the app. facial recognition works great with my iphone X, but not the ipad pro. why?
  • Good app, needs improvement Jan 4, 2021

    By We want Scramble
    While the Wells Fargo mobile app is quite useful and user friendly, I have had no success with mobile check deposits lately. I’ve updated the app to the latest versions, and it seems this feature has taken a step backwards. Sadly, the furthest I can get in this feature is successfully capturing the image of only the front side of a check to be deposited. After receiving a successful notification, the screen goes blank, and does not proceed to the next step to capture the image of the back of the check. Needless to say, there is no going forward or backwards as the app is then unresponsive. The only option is to kill the app or wait for it to time my session out. I like everything else about the mobile app. I wish for a quick fix, and Wells Fargo shall redeem itself of its more than good review.
  • Review Mar 2, 2020

    By Arabarb
    Being old and forced into the electronic age has been very frustrating for me. I still like the old way of doing business. The tellers are very helpful friendly. I hope the time never comes. When you put robots in teller windows. A nice helpful friendly smile when you have to part with your money and a joke here and there makes it a lot easier. I do not trust all this transferring and paying on line. I want to see real paper. I’m sure that this new bouncy generation loves all this button pushing and never give it a thought where their money is going. Thank you for keeping your banking up front and personal it makes our day when we have no one to talk to all day..I do use your on line to see how much I have left for the month. And how much credit card owing. The format is easy to use. Regards Barbara
  • Review Sep 7, 2019

    By Beautiful@55
    I love banking with Wells Fargo but a long time customer and my finance is making me go to a bank with lower overdraft fees!!! I appreciate you waive if payment comes the next day if direct deposit but I wish after so many you start waiving fees if it’s one or five at a time!!! I am doing my best not to get them but some dates fall differently than pay check !!! I am striving to do better. Please consider your long time customer for that!!! I am paying off a balance now from overdraft fees that I don’t wish it get to that point again!!!! Thank you !!! Also make it a way you can delete in bill pay the accounts that I don’t use any more!!! I need for them to be deleted and I have water bill on my account twice and I wish to delete one of them!!! Citi Card, Bank of America, no longer has those accounts !!! Closed!!!
  • Two small improvement would make it great Apr 2, 2021

    By Masmusic9
    I like the app and use it all the time. Two things drive me crazy and one Indont understand. I have brokerage and bank accounts. If I am looking at the list of bank accounts, choose one to look at transactions, then want to move to a different bank account, I can’t just hit one button back to the list of bank accounts. Instead, it takes me back two screens to the list of all My accounts. That means I have choose bank accounts again, then scroll to the account I want. I can’t figure out why it would be set up to jump back two screens. Second, I have brokerage and retirement accounts with securities, mutual funds and ETFs. From the summary screen for each account, I can see the overall value and +/- for the day, but if I tap to see the mutual funds or ETFs, which the app seems to allow and encourage one to do, no matter which item I touch (mutual fund, ETF or securities), it takes me to the top of the list, which always begins with the individual securities. So, If I only need to look at an individual mutual fund or ETF, I have to scroll thru everything else first. Makes little sense. Last odd behavior, when i look at the list of indivudal securities on any given day, I cannot figure out what order they are being presented in. It doesn’t default to alpha or largest increase in a day. I can’t tell what it is doing. Probably operator error, but I can’t be sure. Should default to alpha it would seem.
  • Good but could be better May 10, 2019

    By Famer Girl
    I have been with BOA since 1996 and just recently switched to Wells Fargo! I was not happy with the customer service from BOA and their lack of regard for my business. The only thing good about BOA was their mobile app! The layout is amazing and it’s super easy to use. With WF there is much more clicking and going back to previous pages to get to another tab. It makes it easy to forget where to go for information. There are some drawbacks with WF. $300 max atm withdrawals. Yikes!! I know you are worried about Fraud but let’s come to a better number. BOA -$600. Being a new customer with WF, they placed a 14 day hold on my initial deposit. That includes weekends. With that being said, I still would prefer WF with their competitive rates and additional products. Getting back to the app... The development team should take a look at how BOA designed their mobile app. Using the term BillPay is helpful because they just have a tab called transfer and pay. Again, u have to select from the drop down tab to find this stuff. Can’t you remove the tabs from the bottom and replace with common things people use while browsing the app? Way too much clicking in my opinion. Lastly, transactions should be easier to find and updated after a purchase. Need to fix this because it can throw people off with their balances. Don’t lose sight of improving the app. You are still lagging with having it more intuitive!!! More tabs and less clutter.
  • Dec 1, 2021

    By David Rubin
    New problem. The calendar is broken in Bill Pay. The Send On and Receive By dates are always the same even when the app says it will take a number of days before the payment will be received. The calendar does not highlight the correct Received By date. This function works fine in the web app but is broken in the phone app.
  • COULD BE BETTER Apr 29, 2019

    By SHOOK 😩😤😤
    The app is user friendly and a pretty good app in general. But, it could be better. I would like to see an update where I am able to see transaction history that is updated immediately once a transaction occurs. When I was with a credit union I was able to do that with their app. Though we are already able to get some of that info via text, I would like to have an option to view that on the WellsFargo app. So for example, let’s say I spent $20 at a movie theater. I would like to go on the app and have the option of viewing that purchase; how much I spent, when, and where. With the credit union I was able to do all of that by going to my available balance and from there I was able to see my account details where I would find my recent transaction history. Emphasis on details. So far with the WellsFargo app I get some of that info via text only, but it is not detailed at all, which is okay because it’s text. I just get a text weeks after a transaction(s) telling me I spent X amount of money. When it’s multiple transactions I am told I spent “a total amount of X”. I don’t appreciate the lack of details. Having that option on the WellsFargo app would change my rating to 5 stars.
  • Nov 5, 2021

    By Leisa Hayes
    I haven't ever had any problems with this app(UPDATEBELOW), it's actually been pretty great. I hate others have had problems. I really enjoy the ease of using it, & it comes in very helpful not having to drive to the bank every single time now. UPDATE: PLEASE MAKE "SIGN OUT" on EVERY PAGE! I HUNT IT EVERY TIME! (Then I'll add back 2 stars to 5).
  • Some things don’t make sense, quirky Oct 31, 2021

    By gbrandtb
    Every so often the ap won’t close on my iPad and the “circle of death” is the only thing I get when I open the ap. This until I reboot my iPad Pro. Also, before having the option to deposit a check I need to open an account. But the default to deposit is not the account I have opened. If i have to open an account before the option of deposit checks comes up then I should be depositing to that account unless I choose otherwise. If it is not going to be to the open account then have “deposit checks” be an option from the main screen before choosing and account. Also, the ap does not allow me to separate my account between personal and business on different services. So if a mistake on a deposit or transfer occurs it is not just in the wrong account but in the wrong legal entity. Mistakes between personal and corporate accounts can put me in legal jeopardy for mixing funds between the two. This could be avoided with separate logins, which isn’t allowed, or minimized by having deposits made to the open account.
  • Capable, yet long overdue for a refresh Nov 30, 2021

    By MarcusBC03
    I gave this rating because the mobile app performs the functions it was intended to perform, in a secure and relatively easy to navigate manner. The app processes requests quickly and contains many features one would come to expect in a mobile banking app. It lacks in one key area for me though, bringing the rating down to a 3/5: the app is literally just a glorified, Face/Touch ID enabled web browser containing the Wells Fargo online banking interface. It is in need of some serious polishing and a redesign, and the addition of some budgeting / money management tools would be more than welcome. These features would bring the ‘app’ up to par with competing banks such as US Bank and frankly almost every other. This blanket drawback applies to all aspects of the app, and makes it feel clunky, tacky, and quite rough around the edges. While it could appear as a nitpick, I am addressing the app and how it performs; this being a factor in that evaluation. This issue as a whole is a glaring example of laziness on the app developers.
  • Like except for bug in mobile deposit feature Jul 15, 2020

    By bGuiles
    I’ve always liked this iOS app until a few months ago when attempting mobile deposits have been a frustrating waste of time. Every time I try, I proceed past the successful photos of front and back of check. When I tap the next step, a blank white screen appears with no ability to move backwards or forwards. All I can do is quit the app and start all over with 2-step log-in process, set up of deposit info, taking pics of front and back with success confirmation and then same exact blank white screen result. All I can do is quit trying and switch to an iPad. If I didn’t have it, I’d be forced to drive it to a branch. I do have an old iPhone 6+, but Apple supports it still so WF should to. I need to uninstall and reinstall the app but don’t look forward to doing so if the same thing happens. No time for such tasks. Thanks for listening. Please also provide an update notification, although updating it did not solve the problem. Thanks.
  • Wells Fargo needs to keep up with the computer age May 20, 2021

    By moksnopey
    Zelle is useless to pay my bills I have to get a money n pay for it for each bills I pay other than one’s I can use ATM card ! Your savings account is a joke to anyone with any kind of financial background! Why would anyone want to pay for a savings account? It is ridiculous to charge when your bank uses the money! Im going to move account but I’ve got a few thing’s going on so I have to wait to do so! Seriously your company needs to rethink Zelle n the savings account requirements! No one with common knowledge of money will stay if y’all do not update your programs to help your patrons not give them trouble n with my accounts I’ve had major trouble with your out of date programs! I’m not going to ever use the savings accounts y’all have because it is unrealistic to say the least! Do your employees bank there? I do not think so ;if so only checking! That alone should tell your board something is very wrong with your banking system!
  • Difficult to navigate using mobile app Jul 8, 2018

    By Retired and loving life
    I have had to call 4 or 5 times to get help navigating through the mobile app. I’m a 30 plus year computer savvy engineer and the fact that you have to go to a desktop or sign on the full site to see basic info is very frustrating. Two specific things are the full account number when you are away from home and need to changed your password. Who would have known that you have to click on the last 4 digits of your account number from screen 2 before it appears. The second most annoying thing is to find out the Total Balance due date before finance charges are assessed. This should not be a mystery and should be available to view from your mobile and not just your desktop or full site. Is this a strategic marketing ploy to get customers to miss their final payment in full before interest is charged in the full amount of a finance special? I still am not comfortable that Wells Fargo has changed their ways.
  • Nov 24, 2021

    By Rhina Ramirez
    I have been a customer for a long time , but the app stop working after and update Samsung did a week ago. Everytime I try to open it acts like it will open and then closes. Luckily I can still get online. If not we would have a real problem. Please fix the glitch with app to make compatible with the Samsung upgrade
  • Nov 13, 2021

    By JOHN JACOBS
    Your app is terribly complex and lacks anything that's intuitive. I just spent a half hour trying to find the activity listing of checks generated for bill pay. I was trying to verify that my gardener got paid. The activity listing should have a link somewhere on the sub menus near the homepage. Again there is nothing intuitive that tells me where it is. I am running Android 11 on my Motorola phone.
  • Nov 17, 2021

    By Riley O'Neill
    This app is truly bad. It seems like several mediocre apps stapled together to form one really bad app. Very few things do what you would expect them to do. For instance, long-pressing a text input field, which in every other app in the world gives paste options, here kicks you to print settings. There is no case where I want long-press to yield print, and no case where I want to print from my phone period.
  • Bad design Oct 31, 2019

    By Newbiesf
    Well, not bad design but not optimal design either, from a user interface perspective. The first problem is that the SAVE appears below the fold, at least on my screen, so I sat perplexed for several minutes before swiping up. Why apps and Web pages don’t have “Proceed” or “Next” clearly visible has always baffled me. The second problem is that the history of the payee in Zelle is not immediately apparent. Sometimes I can’t recall the exact amount of a recurring payment. Having access to what I paid last month and the month before, etc. would be useful. Which brings me to my biggest beef, not with the app but with WF at large. How come there’s no link to “Make this a recurring payment on the __ of each month” sort of thing? My payee wants her money promptly, perfectly appropriately, so having the online autopay feature on the Web site in which something is sent by snail mail is not an option. I know other large banks have the recurring payment feature as part of their Zelle. Why not WF? One would think that WF would be bending over backwards to maintain customer satisfaction, given its troubled past.
  • Deposit works 50% of the time. Frustrating! Mar 14, 2020

    By EZ E 8312018
    Too many times when trying to deposit thru the app it keeps telling me I’m making a mistake like the amount doesn’t match the check or that the pic is too angled but that never is the case. It’s Wells Fargo’s way of not addressing the issue which is that their app isn’t working properly or that on Fridays the app doesn’t work like it does every other day of the week. It’s quite frustrating that this can go on for hours, or even for a couple of days & then finally for no apparent reason the app works again without any reasoning nor notice from Wells Fargo. That is poor quality & why I rate the app so low. I’d love the app if it worked properly. On another note there is NO WAY this app rates 4.8 as I’ve seen many others complain of problems as well and those aren’t included on this rating site? Can they be manipulating the numbers? That would be terrible if a bank is manipulating their numbers. Sadly, there needs to be some oversight on this.
  • Good app....BUT.. Jun 30, 2019

    By Private Brick
    Honestly this is a great app for the purpose of bank Account history and current balance. Transferring money is also a breeze. BUT, the amount of required updates to take monthly is very inconvenient. At this moment, I solely needed to look at my balance to feel secure in making a big purchase but after I put my password in I get an alert informing me that I need to update my app in order to even view my balance. This isn’t the first time I’ve been in-convinced by such an alert on Wells Fargo I have my phone settings set to auto update on WiFi connection and yet I find that the Wells Fargo app is in constant need of updating. At this moment I wanted to see my account and yet another update was needed to even use the app. I understand costumer security is of upmost importance but how often is it that it needs constant updates. If anything it seems more unreliable because of the frequent mandatory updates it needs. Honestly going to an ATM or website is more convenient than the mobile app.
  • Transaction Jul 30, 2020

    By Hkuyateh
    I honestly hate the way Wells Fargo post transactions. They take the money out as a “pending” so you’ll think it’s already out and reserved somewhere until it gets approved. Like a piggy bank. But no. They do a “pending” than later on turn around and put the money back and than later on take it out as “authorized”. That’s so annoying. That’s how people end up in overdraft especially if you have the protection on there and purchases keep getting approved because the “pending” amount was returned back to your account BEFORE it can be authorized completely 🙄. If it’s pending than don’t put it back. Just keep it somewhere and clear it when the merchant approves it 😒. I love how they always blame the merchant cause “they have 30 days to post a transaction. No. If a merchant already notified you as the bank that they’ll be taking money out from 1-30 days...than you should reserve that money for them only and remove it from the customers available funds 😒
  • I Genuinely Fear For My Security Oct 30, 2017

    By Dark Fabric
    I’ve been a Wells Fargo customer for about 13 years now, and this app has me worried. I’m in the software industry and, even 5 years ago, I could overlook this apps glaringly bad software quality. That was generous considering how many issues it clearly has. If the back-end is anything like the front-end, run — it’s just a matter of time before your data gets exposed in some breach, yet again. Honestly, for a company with their level of resources, this app is horrendous. Sure, it works well enough most of the time, but opening new views fails frequently, logins fail frequently, features mysteriously become ‘unavailable’ frequently (e.g. Touch ID). And the lag between each interaction is an eternity – I’m sure there’s some validations going on during this lag, but I can guarantee you they don’t need to lock up the whole thing. What on earth is going on over there? It’s insane, and not at all transparent. I use the Schwab app as well, and it is orders of magnitude superior to this one. That’s an app I feel I can trust.
  • 1980’s quality in the 21st century Jun 11, 2020

    By Huey/Hawk
    I try to utilize banking with WellsFargo through the branches and the mobile app, but it’s like talking with a Grand parent, they’ve got many of the terms, but just are not up to, or in the current generation. WF has an app, but any problem has to fit within their 10 FAQ’s or nothing. Try locating “contact us” takes many screens, and it’s predominantly “call us”. I usually am working over 8000 miles away plus opposite side of the clock. There is no “call us” option. Scroll down further there’s Facebook/Twitter options - working in a war zone those are not confined for security reasons. Whatever happened to simple, secure emails? If my problem doesn’t fit a FAQ let me email and you can answer the next day. That’s better customer service than trying to fit me into 10 FAQ categories and then loading my phone or computer with surveys that mean nothing and seem like Grandma asking, “that’s Twerking, right?” The whole thing is a joke!!!
  • Hate the newest update Dec 12, 2020

    By AuntTracy21
    The best feature that the app used to have, that was removed in an update a couple of years ago, was being able to hide certain accounts from being visible. I prefer my savings account not to always be visible (out of sight out of mind kind of thing). I got used to that feature being gone and now for some STUPID reason when you first login all of checking/savings accounts are added together and all your credit accounts are added together. I can’t even imagine how that could be beneficial to anyone. They’re easily separated, only to be combined again when you get out of the app. It’s an absolutely stupid feature that has zero benefits. If they could set it up where you had the option for the accounts to be separate or combined that would at least be an improvement to this ridiculous update. Other than that, the ability to send and receive money through zelle is a great benefit.
  • Nov 28, 2021

    By Joe Silberschlag
    When trying to access my account to make a payment it leaves the app to open a browser tab. This page never loads and it automatically signs me out of my account due to inactivity. I wouldn't have gotten the app, but the website via PC already has this issue. Don't bother taking extra steps for the same result.
  • Nov 29, 2021

    By Valerie Kelly
    So all Users, worldwide, with new Samsung phones unable to use the mobile app and WF is aware of it....your only suggestion is "use your tablet or desktop". This is absolutely unacceptable. That's as amaquated as me still having to walk up to ATM machines. With excessive fees and now the inability to access the mobile app, I think this is the last straw and reason enough for me to close these 4 accounts. Catch up the rest of the world WF.
  • Nov 23, 2021

    By Stephen Tristal
    I have a Galaxy S21 Ultra, and after a recent Android update, the Wells Fargo app no longer works at all. I tried uninstalling and reinstalling, of course, to no avail. When I open the app, it just immediately closes. Please fix this. Having to use the website is unpleasant.
  • Nov 22, 2021

    By Sam
    After the latest update, the app no longer opens on my phone (pixel 4a). The app splash screen appears for half a second and immediately crashes. If it wasn't a forced update, I could still be doing the most basic mobile banking tasks I've been able to do since 2012... But I guess WF had other plans.
  • Nov 25, 2021

    By Luis Marquez
    The app does not work after the new Android 12 update on my Samsung Galaxy S21. When I call the 800 number you list on other reviews for the same reason, all I get is a convoluted automated system that doesn't even give me the option to reach technical support. Ain't nobody got time for that. Fix the app. You haven't updated it since October.
  • Nov 6, 2021

    By Anthony Knode
    Very tough interface on the Pixel 4a running Android 12. There's no way to enable fingerprint sign-in, the main screen looks like the web version but it doesn't fit the screen so there are things that I cannot access. This app sucks so much it makes me want to switch bank accounts because I don't like jumping through a million hoops just to check my account balance.
  • Terrible App and Service Dec 1, 2021

    By Tha law
    Can somebody please explain to me WHY the app asks me to verify my contact information EVERY SINGLE TIME I log onto the app?? Wells Fargo already has my cell number, why does the app annoy me with this nonsense EVERY time I access the app?? It’s so overbearing and unnecessary. My cell numbers isn’t changing from day to day. Next, Wells Fargo and this app have a terrible feature: you can only make five payments from a non-Wells Fargo account per month, and this is the only credit card complaint or bank that I know of that turns down opportunities to receive payments (and get a ton of money) in some weird attempt to pressure or coerce me into getting a Wells Fargo checking account so that I can……pay my credit card balance. Lastly, although my card has a cashback rewards program, the app only lets me access my rewards balance in increments of $25, an unintuitive, borderline dishonest practice. This clearly is an attempt by Wells Fargo to get out of paying people their full cashback rewards amount. Every other credit card company I have ever been with has let me redeem ALL my cashback rewards at once. With Wells Fargo, I get to redeem my balance in $25 increments or I can use the entire amount on some gift cards or some other scam-like practice. Wells Fargo is a terrible company and the app is just as bad.
  • Nov 13, 2021

    By James Mason
    The app used to be good. Now it's just a WebView around the WF website. If I wanted that, I'd use Chrome. The app forced me to setup from scratch, and no longer offers fingerprint sign-on. It's of no use to me now; might as well use the browser. Uninstalled, waiting for Wells Fargo to reconsider and bring back a functional app.
  • Nov 14, 2021

    By Craig Brown
    This app is almost worthless unless you want access to the website instead of opening your browser first. Apparently it was rewritten a couple months ago, October 2021. No remote check deposit, which was its best feature for me. ID10TS
  • Nov 18, 2021

    By Jonathon Ohara
    I have had pretty good luck with Wells Fargo in the past 30 years that I have had an account, up until recently when over 1000 dollars was stolen from my wife's account via Zelle and Wells Fargo has not been any help in retrieving it or making reparations. I like the conveniences of their mobile banking but I no longer trust the security of this bank.

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