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Wayfair - Shop All Things Home

Wayfair - Shop All Things Home

Wayfair, LLC

Furniture, Décor & Design Tips

4.8 Ratings 1M+ Reviews 10M+ Downloads

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Ratings & Reviews

Write a Review
  • img Community
    Art on the wall always creates that final finishing touch that makes a room feel like a home, but it's never fun putting in all the effort to hang something that doesn't end up looking right. When I'm buying any decor, I love using this 3D "View in Room" feature so I know exactly what looks best in my apartment before I add it to the cart.
    img by Sharon
    1 year ago
  • img Community
    If your fridge or pantry is in a perpetual state of chaos, you can easily have a lot of your food go bad. Store everything properly and you'll have much easier access. Choose among over 500 shelves, containers and storage units that will help you keep everything in its place.
    img by David
    1 year ago
  • img Community
    Christmas brings with it, memories of love, gifts sharing and merriment. If you're considering buying 3 or more grand-styled Christmas trees. Simplify your search by using this tool. You can find unique Christmas trees at bargain prices here.
    img by John
    1 year ago
  • img Community
    If you are looking for furniture and you don't have a large budget, you will find 100s of items here on this app. You'll find many styles here in all prices and sizes. I have downloaded this app and find it very easy to use. I haven't purchased anything yet, but I have my eye on a couple of things.
    img by Christina
    1 year ago
  • img Community
    When remodeling furniture, there are 100s of options for the final product, and it can be a problem to choose just one. Wayfair uses AR to make it easy to see how different furniture would look in your house, so you can pick your final design with more confidence.
    img by Christina
    1 year ago
  • img Community
    Why spend 8 weeks waiting for furniture from the store when you could save 50% from your phone and get it delivered even sooner? Shop all kinds of brand new furniture in every style without having to deal with pushy salespeople.
    img by Stefan
    2 months ago
  • img Community
    Once you start looking for curtains, you will realize that most brick-and-mortar stores don't offer enough options. Wayfair is a good online alternative that lets you browse, pick, and purchase from more than 1,000 different designs.
    img by Stefan
    6 days ago
  • img Expert
    1. Over 7,000,000 unique and thoughtfully selected items for every purpose, from paperweights and throw pillows to tables and chairs
    2. How will that chair look beside a leather couch? Preview products in any room or space with exclusive AR overlay technology
    3. Satisfy your home shopping addiction with a daily dose of limited-item sales launching daily at noon EST

    Reviewed by Laura S on December 13, 2017

  • Love Wayfair App! Dec 15, 2019

    By Netty611
    I have been shopping from Wayfair for over 2 years. I absolutely love the the Wayfair site and the app! The app is easy to get, easy to set up, and saves everything the way you left it. It will, if you choose, give you updates on deals. It holds what is placed in your cart and doesn’t disappear if you don’t purchase after a certain amount of time like some shopping apps. It saves all your info so you can order quickly. The shipping time is fast, which I love and you can track your order from the app. If you have an item in your cart that happens to go on sale it updates the sale in your cart immediately! You don’t have to resubmit your item to get the discount, which is so annoying! I love Wayfair does the updates on its own. Their items are not cheap, even if they are inexpensive. However, if you have a problem with an item their customers service is extremely helpful and will fix it without having to beg and explain yourself multiple times over. They just get right down to business. The app also is easy to navigate for questions and has a direct number you can call. It’s not hidden or difficult to find like in some shopping apps. Most shopping apps it like trying to find a needle in a haystack to locate their email, phone number, and Q&A. In the Wayfair app it is all listed nicely and extremely easy to find. I would recommend this app to anyone!
  • Easy Peasy Jan 24, 2021

    By WelcomeHomeSW
    Positives: The selection of styles is almost endless on the Wayfair app, and very modern and even cutting edge. So no complaint about style! the selection and payment process is pretty smooth once you have a credit card on file. The prices are anywhere from good to expensive, and they have a great program for “Pros” that gives me additional discounts. One unexpected positive was putting together the furniture. A couple of pieces of large furniture (mid century modern style sofa & chair) were ridiculously easy to assemble! Like this: insert the back into the base, now screw on four legs. you’re done. The whole couch was put together in less than 10 minutes! Also lightweight. I’m guessing this furniture wouldn’t last a long time in a family with heavy use (?) but for my purposes (staging) they’re perfect. The smaller and less expensive pieces of furniture are lightweight, generally easy to put together, and easy to move around. Negatives: Well, one has to wait for the product to arrive - so for someone in my industry (which is real estate staging) that’s not always an option. Also the return periods are ridiculously short. It’ll take two weeks to ship it out and then you have only 30 days to return - even if it’s defective! So it’s a real problem if the box doesn’t get opened until the return period is almost exhausted.
  • Love Wayfair App! Dec 15, 2019

    By Netty611
    I have been shopping from Wayfair for over 2 years. I absolutely love the the Wayfair site and the app! The app is easy to get, easy to set up, and saves everything the way you left it. It will, if you choose, give you updates on deals. It holds what is placed in your cart and doesn’t disappear if you don’t purchase after a certain amount of time like some shopping apps. It saves all your info so you can order quickly. The shipping time is fast, which I love and you can track your order from the app. If you have an item in your cart that happens to go on sale it updates the sale in your cart immediately! You don’t have to resubmit your item to get the discount, which is so annoying! I love Wayfair does the updates on its own. Their items are not cheap, even if they are inexpensive. However, if you have a problem with an item their customers service is extremely helpful and will fix it without having to beg and explain yourself multiple times over. They just get right down to business. The app also is easy to navigate for questions and has a direct number you can call. It’s not hidden or difficult to find like in some shopping apps. Most shopping apps it like trying to find a needle in a haystack to locate their email, phone number, and Q&A. In the Wayfair app it is all listed nicely and extremely easy to find. I would recommend this app to anyone!
  • Easy Peasy Jan 24, 2021

    By WelcomeHomeSW
    Positives: The selection of styles is almost endless on the Wayfair app, and very modern and even cutting edge. So no complaint about style! the selection and payment process is pretty smooth once you have a credit card on file. The prices are anywhere from good to expensive, and they have a great program for “Pros” that gives me additional discounts. One unexpected positive was putting together the furniture. A couple of pieces of large furniture (mid century modern style sofa & chair) were ridiculously easy to assemble! Like this: insert the back into the base, now screw on four legs. you’re done. The whole couch was put together in less than 10 minutes! Also lightweight. I’m guessing this furniture wouldn’t last a long time in a family with heavy use (?) but for my purposes (staging) they’re perfect. The smaller and less expensive pieces of furniture are lightweight, generally easy to put together, and easy to move around. Negatives: Well, one has to wait for the product to arrive - so for someone in my industry (which is real estate staging) that’s not always an option. Also the return periods are ridiculously short. It’ll take two weeks to ship it out and then you have only 30 days to return - even if it’s defective! So it’s a real problem if the box doesn’t get opened until the return period is almost exhausted.
  • Best resource for EVERYTHING! Feb 11, 2021

    By LeeTatum
    Wayfair has everything. In the last year, I’ve bought two desks, four area rugs, dining room chairs, a new upholstered platform bed, curtains, and a 12” pillow-top memory foam mattress (at a fraction of the cost charged by the new trendy online mattress companies). Then after making sure my husband & I were comfortable, I bought some cat “shelves”(stylish ramps to attach to your walls so that your cats can look down on you literally and figuratively). And once I decide which will be the best for our spoiled felines, I’m also ordering a cat tree in grey to match the tufted velvet grey sofa I got from Wayfair. Only Wayfair makes sure that everything you order is not only safe, fun, and ultra comfy, but also stylish. I love that I can buy furniture, bedding, curtains, cat condos & carriers (have you ever checked out their pet items?), decorative items, and so much more all in one place. Because I live in a very small town, shopping options are minimal. Wayfair is like having all the glories of L.A. (where we used to live) without the freeways and two-hour drives to a store 7 miles away. So, the selections are phenomenal, the prices are great (I do wait for sales — they send me nifty email), and our new home is coming together wonderfully. Wayfair is my one stop shop for everything for our home and its two- and four-legged occupants.
  • A complete letdown and disappointment!!! May 12, 2020

    By Kristen👩🏻
    I ordered a trampoline on April 3, it said estimated delivery may 15th. I waited patiently and NEVER received any email stating the status of my order. I called a couple of times (ever time waiting for a minimum of 30 minutes) just to check on it and was never told there was any problem. It was expected to ship to me on time! On may 11, I called again since the status online still said preparing to ship, I spoke with Bernard and he informed me I would receive an email because it would be on a truck for delivery that day. On Tuesday the status still said preparing to ship so I called again and this time the customer support representative actually looked into the supplier and found out there were no trampolines in stock! Why did Bernard lie???? Why didn’t the manufacturer inform Wayfair that there were no in stock trampolines (I could wait until mid July for one....ya right!!!), and most importantly why does Wayfair not send any confirmation emails letting you know what’s going on???? I’m so disappointed and had to inform my daughter who has been waiting for over a month, that our trampoline is not coming!!! This was my first and LAST time shopping with Wayfair!!!! Thank you for being nothing but a disappointment!!!!
  • I’m a Human!! Apr 7, 2021

    By CLPro User
    I love Wayfair. They have a great selection of products at reasonable prices. The app is really great too. Everything I could want is there: the search engine, the favorites list that I can separate by project, the in stock notifications. The most frustrating pain point in using the app though, is the constant interruption asking me if I’m a human. I mean, it’s constant. I’m redoing a kitchen...so I’m on here practically every day trying to nail down the final selections. But as I’m tapping through the colors available in an undermount sink——please verify you’re a human. Then I have to tap all pictures with a fire hydrant. That, in itself, is an annoyance. But what is down right irritating is that after I pass my human test, the entire app is frozen. FROZEN. Is in, will not move and nothing works. I have to close it down. Why don’t I close it down before the hassle of the human test, you ask?? Well, because if I do that, the test is there, waiting for me, when I reopen the app, and then freezes anyway! Infuriating, right? It seems to happen more on the iPad than the iPhone but it does happen on both devices. I’m sure if I just closed the app and waited 10-15 minutes the captcha would clear out, but let’s face it....when you are on a faucet hunt, you are more likely to just close the app and fine your item elsewhere.
  • Apr 28, 2021

    By Hollie Marie Maddox
    Usually NO Problems... New update is awful... I have never had problems with this app, until I updated it recently. Current problems: Logs me out randomly in the middle of shopping. Page error while scrolling. Connectivity issues while shopping. Even after uninstalling and reinstalling app, errors continue to happen. Please help WayFair! I'm in the middle of shopping for my office at work.
  • I CANT BELIEVE I DIDN’T FIND THEM SOONER May 3, 2019

    By Melissacnc
    As I have worked in customer service my entire career, I have always had extremely high expectations for any company and their employees for going above and beyond with Customer Service. Until I started shopping at Wayfair, I have never seen a company who consistently has the best customer service that goes above and beyond the call of duty on every single issue they encounter. I love to shop, but it is an absolute joy to purchase from them because you know if there’s ever an issue they will do any and everything they can to correct the problem at their expense and make it as easy for you as possible. In my opinion they are the best company with the best customer service standards that are currently in business. If I have a chance to buy something at Wayfair, I would buy it at Wayfair , even if it was more expensive, which it never is, but even hypothetically if it was, I would still buy at Wayfair because I know I would be covered and guaranteed wonderful customer service every single time. Congratulations to upper management of this company you have done an amazing job with your people. Keep up the excellent work, and you have a customer for life!!!
  • May 5, 2021

    By Heidi Jo
    I just redid my bedroom with the help of Wayfair. New headboard, nightstands, dresser, desk, chair, storage ladder, sheets and a comforter with shams! Shipping is fast. Everything ordered was in excellent condition. Instructions for assembly are very clear. Customer service is outstanding should you need them. They accept payment through Klarna which made it possible for me to do this. I cant wait to do the next room with the help of Wayfair! Thanks guys!
  • The menu items not selectable. Unable to reach app support Dec 17, 2020

    By jon kirkpatrick
    I am using an iPhone 12 Pro Max iOS 14.3 and am having an issue with going through the menu options. It seems the issue happens most often after viewing a specific furniture item and the selecting home then “furniture” from there the options for “living room furniture”, “bedroom”, kitchen & dining room”, “office furniture”, etc. are all non-selectable. The only way to get them working again is to close out the app and reopen it. It also does this on some other pages but this is the one that I can replicate it the most. No issues on the website mobile page. Tried app support link from the Apple App Store page and was sent to a link not found page on Wayfair. I called customer service and there was no option for app support. By pressing zero, I did get ahold of someone who while very nice and polite, kept asking if my problem with the app was a problem finding my order and was dismissive and said it worked on hers since she has the same phone. Said I should contact my network carrier and would leave a not with the appropriate department.
  • May 2, 2021

    By Silvia Ceravolo
    The search function is not helpful. I searched for metal plant stand and got hundreds of wood and stone, etc. too. It's impossible to find what you need. Sometimes the filter function works out, but usually not.
  • May 7, 2021

    By Gwendolene Day
    5/6/21 Once again, the update broke things. I appreciate the new feature where the Checkout is separate from the Cart, so you don't run the risk buying a whole cartful of maybe items because the you accidentally hit the confirm purchase button whilst scrolling the cart - that was long overdue! It would help if you could actually proceed to cart, though. Every time I click on the checkout button and I get an error popup. Tried to uninstall/reinstall to no avail. Also cannot apply Reward balance.
  • May 6, 2021

    By James Logan
    Even after unsubscribing from a mailing list I never signed up for, I'm still receiving several emails every day, and that alone is enough to make me want to delete the app and my account and shop elsewhere. Otherwise the app is fine. But seriously, when someone opts out of emails, stop F-ing emailing.
  • Apr 17, 2021

    By Kristóf Molnár
    The quality of the items sold is very poor, and the customer service is on the same level. We ordered a bathroom cabinet, which was very long to assemble it (many holes not pre-made), the doors don't open/close properly, etc. The shelves we bought are just absolute garbage. Interestingly, the app does not allow to rate returned items. The return policy in our country (Germany) allows only 14 days, and in our case after 18 days they refused to take the unopened article back.
  • Replacing a damaged item Dec 18, 2019

    By REN00048
    I received my order and part of it was damaged. I contacted Wayfair immediately to report the damaged item. I was assured that I would receive a replacement. But I have still not received any confirmation in writing that the replacement parts are indeed ordered. I’ve checked my account online and sometimes I see that a replacement was ordered, but most times it just says my order was delivered. When I’ve contacted again I was assured that it was being sent the next day and that I’d get tracking information. Still no confirmation or tracking information. I check my account again and no reference to replacement parts is there. I try and find a number or chat to contact again and can find nothing. I just get sent in circles. Your application is terrible. Nothing gets updated consistently. One time I find a contact number and the next time no contact number. I’ve found chat. But can’t find it again. I’m not that stupid. But your application makes me feel this way. While the people I’ve spoken to seem nice at the time I can’t seem to make any progress. Everything about this process has been frustrating. I’m very angry and I have a child who is very upset because we can’t put his bed together because it’s broken. Terrible. Terrible. Once I get resolution you can be assured that I won’t be using Wayfair again.
  • May 2, 2021

    By ethofairy ethereal
    Background battery usage was beyond silly. I dont even use the app and see that it has used over 20% of my battery over the day. It seems other people i know who use this app have had the same issue too. This app only serves to give me a higher CO2 footprint.
  • Apr 24, 2021

    By Ezra G
    After purchasing a big ticket item, it arrived to us defective and they refused to give us a full refund. Instead they expect us to hold bulky furniture for 3 weeks to see if they will take it back while we wait for 3 weeks to get our new item in. Do not waste your time with this company. Go to Ikea or stick with Amazon.
  • Apr 29, 2021

    By Eduardo Rivera
    Terribly disappointing. I ordered a grill so my family can begin enjoying our new home with backyard. Kids excited for bbq and smores. Wayfair uses #Handy to provide additional assembly of items purchased. Check Handy's reviews-AWFUL. We have been cancelled and rescheduled three times. Wayfair charges you upfront and I still have a box with pieces of our grill and no bbq. This is a joke. Update: Gave Handy another chance (this is #4) and they cancelled at the last minute AGAIN.
  • Worst site especially if you have a business Jun 20, 2020

    By BambiiWithBows
    I just cancelled my business account with them. Me and my husband own a construction/interior design company and let me tell you that this is by far the absolute worst company I have ever worked with. A client had picked out a bedroom set and we both soon regretted it. We received an email the day we were supposed to receive the bed that the bed was now out of stock.... so we though no way this could happen again, we then ordered a different bed that was “okay” compared to the other. I called my consultant to confirm that this bed was in-fact in stock, I was told they had abundance available. While waiting we had received the two end tables. Not only are they made of extremely cheap materials. They were both dented, missing paint, the drawers on one were bowed and the whole side on the other was not attached. Not even an hour later I receive yet another email that the bed we had ordered for the SECOND TIME was no longer in stock...... I have to keep calling my customer. They of course understood but it reflects very bad on my business. I called extremely upset and received no help on this matter what so ever. Not even help on finding a bed that could possibly match that for sure was in stock. I do not recommend this website.
  • May 6, 2021

    By primero ultimo
    Read the reviews of their products there are so many people complaining that the mattress have fiber glass linings the mattress shed particles and it gets every where. In case u didn't know fiber glass particles are like needles once they get in your lungs they will destroy the tissue. Fiber glass is as bad as asbestos practically the same thing. Just a class action waiting to happen....
  • Apr 28, 2021

    By Andrew G
    Company is fine, but the fact that the button to add an item to your cart doesn't seem to work is not great for an app that is supposed to be about selling things. Seems like that should be a pretty basic feature....
  • img Community
    Art on the wall always creates that final finishing touch that makes a room feel like a home, but it's never fun putting in all the effort to hang something that doesn't end up looking right. When I'm buying any decor, I love using this 3D "View in Room" feature so I know exactly what looks best in my apartment before I add it to the cart.
    img by Sharon
    1 year ago
  • img Community
    If your fridge or pantry is in a perpetual state of chaos, you can easily have a lot of your food go bad. Store everything properly and you'll have much easier access. Choose among over 500 shelves, containers and storage units that will help you keep everything in its place.
    img by David
    1 year ago
  • img Community
    Christmas brings with it, memories of love, gifts sharing and merriment. If you're considering buying 3 or more grand-styled Christmas trees. Simplify your search by using this tool. You can find unique Christmas trees at bargain prices here.
    img by John
    1 year ago
  • img Community
    If you are looking for furniture and you don't have a large budget, you will find 100s of items here on this app. You'll find many styles here in all prices and sizes. I have downloaded this app and find it very easy to use. I haven't purchased anything yet, but I have my eye on a couple of things.
    img by Christina
    1 year ago
  • img Community
    When remodeling furniture, there are 100s of options for the final product, and it can be a problem to choose just one. Wayfair uses AR to make it easy to see how different furniture would look in your house, so you can pick your final design with more confidence.
    img by Christina
    1 year ago
  • img Community
    Why spend 8 weeks waiting for furniture from the store when you could save 50% from your phone and get it delivered even sooner? Shop all kinds of brand new furniture in every style without having to deal with pushy salespeople.
    img by Stefan
    2 months ago
  • img Community
    Once you start looking for curtains, you will realize that most brick-and-mortar stores don't offer enough options. Wayfair is a good online alternative that lets you browse, pick, and purchase from more than 1,000 different designs.
    img by Stefan
    6 days ago
  • img Expert
    1. Over 7,000,000 unique and thoughtfully selected items for every purpose, from paperweights and throw pillows to tables and chairs
    2. How will that chair look beside a leather couch? Preview products in any room or space with exclusive AR overlay technology
    3. Satisfy your home shopping addiction with a daily dose of limited-item sales launching daily at noon EST

    Reviewed by Laura S on December 13, 2017

  • Love Wayfair App! Dec 15, 2019

    By Netty611
    I have been shopping from Wayfair for over 2 years. I absolutely love the the Wayfair site and the app! The app is easy to get, easy to set up, and saves everything the way you left it. It will, if you choose, give you updates on deals. It holds what is placed in your cart and doesn’t disappear if you don’t purchase after a certain amount of time like some shopping apps. It saves all your info so you can order quickly. The shipping time is fast, which I love and you can track your order from the app. If you have an item in your cart that happens to go on sale it updates the sale in your cart immediately! You don’t have to resubmit your item to get the discount, which is so annoying! I love Wayfair does the updates on its own. Their items are not cheap, even if they are inexpensive. However, if you have a problem with an item their customers service is extremely helpful and will fix it without having to beg and explain yourself multiple times over. They just get right down to business. The app also is easy to navigate for questions and has a direct number you can call. It’s not hidden or difficult to find like in some shopping apps. Most shopping apps it like trying to find a needle in a haystack to locate their email, phone number, and Q&A. In the Wayfair app it is all listed nicely and extremely easy to find. I would recommend this app to anyone!
  • Easy Peasy Jan 24, 2021

    By WelcomeHomeSW
    Positives: The selection of styles is almost endless on the Wayfair app, and very modern and even cutting edge. So no complaint about style! the selection and payment process is pretty smooth once you have a credit card on file. The prices are anywhere from good to expensive, and they have a great program for “Pros” that gives me additional discounts. One unexpected positive was putting together the furniture. A couple of pieces of large furniture (mid century modern style sofa & chair) were ridiculously easy to assemble! Like this: insert the back into the base, now screw on four legs. you’re done. The whole couch was put together in less than 10 minutes! Also lightweight. I’m guessing this furniture wouldn’t last a long time in a family with heavy use (?) but for my purposes (staging) they’re perfect. The smaller and less expensive pieces of furniture are lightweight, generally easy to put together, and easy to move around. Negatives: Well, one has to wait for the product to arrive - so for someone in my industry (which is real estate staging) that’s not always an option. Also the return periods are ridiculously short. It’ll take two weeks to ship it out and then you have only 30 days to return - even if it’s defective! So it’s a real problem if the box doesn’t get opened until the return period is almost exhausted.
  • Best resource for EVERYTHING! Feb 11, 2021

    By LeeTatum
    Wayfair has everything. In the last year, I’ve bought two desks, four area rugs, dining room chairs, a new upholstered platform bed, curtains, and a 12” pillow-top memory foam mattress (at a fraction of the cost charged by the new trendy online mattress companies). Then after making sure my husband & I were comfortable, I bought some cat “shelves”(stylish ramps to attach to your walls so that your cats can look down on you literally and figuratively). And once I decide which will be the best for our spoiled felines, I’m also ordering a cat tree in grey to match the tufted velvet grey sofa I got from Wayfair. Only Wayfair makes sure that everything you order is not only safe, fun, and ultra comfy, but also stylish. I love that I can buy furniture, bedding, curtains, cat condos & carriers (have you ever checked out their pet items?), decorative items, and so much more all in one place. Because I live in a very small town, shopping options are minimal. Wayfair is like having all the glories of L.A. (where we used to live) without the freeways and two-hour drives to a store 7 miles away. So, the selections are phenomenal, the prices are great (I do wait for sales — they send me nifty email), and our new home is coming together wonderfully. Wayfair is my one stop shop for everything for our home and its two- and four-legged occupants.
  • A complete letdown and disappointment!!! May 12, 2020

    By Kristen👩🏻
    I ordered a trampoline on April 3, it said estimated delivery may 15th. I waited patiently and NEVER received any email stating the status of my order. I called a couple of times (ever time waiting for a minimum of 30 minutes) just to check on it and was never told there was any problem. It was expected to ship to me on time! On may 11, I called again since the status online still said preparing to ship, I spoke with Bernard and he informed me I would receive an email because it would be on a truck for delivery that day. On Tuesday the status still said preparing to ship so I called again and this time the customer support representative actually looked into the supplier and found out there were no trampolines in stock! Why did Bernard lie???? Why didn’t the manufacturer inform Wayfair that there were no in stock trampolines (I could wait until mid July for one....ya right!!!), and most importantly why does Wayfair not send any confirmation emails letting you know what’s going on???? I’m so disappointed and had to inform my daughter who has been waiting for over a month, that our trampoline is not coming!!! This was my first and LAST time shopping with Wayfair!!!! Thank you for being nothing but a disappointment!!!!
  • I CANT BELIEVE I DIDN’T FIND THEM SOONER May 3, 2019

    By Melissacnc
    As I have worked in customer service my entire career, I have always had extremely high expectations for any company and their employees for going above and beyond with Customer Service. Until I started shopping at Wayfair, I have never seen a company who consistently has the best customer service that goes above and beyond the call of duty on every single issue they encounter. I love to shop, but it is an absolute joy to purchase from them because you know if there’s ever an issue they will do any and everything they can to correct the problem at their expense and make it as easy for you as possible. In my opinion they are the best company with the best customer service standards that are currently in business. If I have a chance to buy something at Wayfair, I would buy it at Wayfair , even if it was more expensive, which it never is, but even hypothetically if it was, I would still buy at Wayfair because I know I would be covered and guaranteed wonderful customer service every single time. Congratulations to upper management of this company you have done an amazing job with your people. Keep up the excellent work, and you have a customer for life!!!
  • May 5, 2021

    By Heidi Jo
    I just redid my bedroom with the help of Wayfair. New headboard, nightstands, dresser, desk, chair, storage ladder, sheets and a comforter with shams! Shipping is fast. Everything ordered was in excellent condition. Instructions for assembly are very clear. Customer service is outstanding should you need them. They accept payment through Klarna which made it possible for me to do this. I cant wait to do the next room with the help of Wayfair! Thanks guys!
  • The menu items not selectable. Unable to reach app support Dec 17, 2020

    By jon kirkpatrick
    I am using an iPhone 12 Pro Max iOS 14.3 and am having an issue with going through the menu options. It seems the issue happens most often after viewing a specific furniture item and the selecting home then “furniture” from there the options for “living room furniture”, “bedroom”, kitchen & dining room”, “office furniture”, etc. are all non-selectable. The only way to get them working again is to close out the app and reopen it. It also does this on some other pages but this is the one that I can replicate it the most. No issues on the website mobile page. Tried app support link from the Apple App Store page and was sent to a link not found page on Wayfair. I called customer service and there was no option for app support. By pressing zero, I did get ahold of someone who while very nice and polite, kept asking if my problem with the app was a problem finding my order and was dismissive and said it worked on hers since she has the same phone. Said I should contact my network carrier and would leave a not with the appropriate department.
  • Love this companyI!!! Mar 28, 2019

    By shejustshe
    I have been ordering from Wayfair for almost two years. The items have been great. My first purchase was bar stools purple with stainless steel bases. They are an eye catcher setting off my room perfectly. The second was a patio se. it was a shock to have to put it together but I managed it by myself within two days, never having out anything together before in my life. The next items were smaller bedspreads one that I returned easily with prompt and very satisfactory customer service interaction. Two months ago three metal beds, all easy to put together and superior in quality, the bedrooms look fantastic. Lastly draperies and sheers fast delivery. The items are of excellent quality so much so that I am ordering another set for my bedroom as well. My experience thus far has been one of ease professionalism and integrity. I love the confidence, the quality and the products my home, apartment looks beautiful. I receive many compliments. I am not sure why others are experiencing difficulty for me this company is simply a adventure into decorating heaven!!!
  • Employees Are A Breath Of Fresh Air Jan 4, 2020

    By Chris-From-NJ
    I just purchased 2 vanities and had a few questions before placing the order. The first women that I spoke to Roxy, was amazing and very knowledgeable. I really appreciate your vast knowledge, how much you cared about making sure that you answered all of my questions and that I was happy! I was then transferred as I had some questions about about potentially opening a business account. I cannot remember the name of this employee, but she was a breath of fresh air to speak with as well! She was very informative, thorough and wanted to help in any way that she could. I do have to say, that in my limited experience in dealing with Wayfair, they seem to have great customer service. I believe that this will suit them well over time. In an ever changing landscape of online shopping and difficult retail conditions, it was a pleasure getting this type of information, care and service. I believe that Wayfair just put themselves in a “must look at option”, every time that I have to shop online. Thanks again! Chris (Mount Laurel, NJ)
  • Wayfair and Me For About 4 Years..❤️❤️❤️❤️ Nov 28, 2017

    By Gail in Maitland, fl
    Review-- Updated after 2017 Black Friday....I think my shopping with Wayfair is at or near 4 years now. I have many bigger ticket items (vanities, love seats, consoles, pantry, wool rugs, etc.) & other small beauties from Wayfair. People online have commented on their wonderful customer service and helpful nature and the quality/selection in all price ranges...Yep. True. No BS... After mom had passed on, I donated literally all in the house to downsize and make the house more to my oddball, more Bohemian taste. Try doing that on very little money. But Wayfair was there with the big stuff. And the funky little stuff. And the prices are... well...so fair. Plus delivery right to your door. What more could a person ask for? Even my UPS driver shops on their site...he has seen how well items are packaged so it's helpful to him also. (And this is not fake news...blessings.) Gail in Central Florida...OMG...I forgot. I found my stainless steel double walled Bodum French Press on Wayfair...no more stinkin pods!! Hello Trader Joe's Columbian In a huge mug...heaven...
  • I’m a Human!! Apr 7, 2021

    By CLPro User
    I love Wayfair. They have a great selection of products at reasonable prices. The app is really great too. Everything I could want is there: the search engine, the favorites list that I can separate by project, the in stock notifications. The most frustrating pain point in using the app though, is the constant interruption asking me if I’m a human. I mean, it’s constant. I’m redoing a kitchen...so I’m on here practically every day trying to nail down the final selections. But as I’m tapping through the colors available in an undermount sink——please verify you’re a human. Then I have to tap all pictures with a fire hydrant. That, in itself, is an annoyance. But what is down right irritating is that after I pass my human test, the entire app is frozen. FROZEN. Is in, will not move and nothing works. I have to close it down. Why don’t I close it down before the hassle of the human test, you ask?? Well, because if I do that, the test is there, waiting for me, when I reopen the app, and then freezes anyway! Infuriating, right? It seems to happen more on the iPad than the iPhone but it does happen on both devices. I’m sure if I just closed the app and waited 10-15 minutes the captcha would clear out, but let’s face it....when you are on a faucet hunt, you are more likely to just close the app and fine your item elsewhere.
  • Apr 28, 2021

    By Hollie Marie Maddox
    Usually NO Problems... New update is awful... I have never had problems with this app, until I updated it recently. Current problems: Logs me out randomly in the middle of shopping. Page error while scrolling. Connectivity issues while shopping. Even after uninstalling and reinstalling app, errors continue to happen. Please help WayFair! I'm in the middle of shopping for my office at work.
  • Like the app, but some updates..not so much Jan 11, 2018

    By AZ_gal
    I'm a fan of the app. Love the boards and being able to easily search. However, I noticed today that the customer photos were not in with the main preview photos and instead I had to go find them in the reviews section. Maybe I'm missing something where it's available elsewhere else, but this was one of the better options that made me like the app so much. I could see right away, the customer loaded photos, and get a better idea of how that particular product could be used/displayed. I don't like having to read through all of the reviews. *Update* Nice to see the customer photos but please add to main photo lineup for the product. That way you don't have to go to the customer feedback and all photos can be viewed together. Also, the app is constantly shutting down on me. Same thing happens if I just go to the webpage and avoid the app, except I get an error message saying it has to be reloaded. Any ideas or fixes for that?! Thanks.
  • Text delivery updates are wrong, also let’s protect the environment. Dec 10, 2019

    By Han4821
    I recently purchased an order of 6 items and they’ve all been shipped to me separately, each with a different estimated delivery date. I appreciate that the company sends texts when an item is to be delivered and then again to confirm the delivery; however, many of my items, unfortunately, did not arrive on the projected dates, yet I still received texts that they had. It’s pretty frustrating to be notified that a package is being delivered that day, and then discover it’s still on the other side of the country. Another aspect I don’t like about this order is that it’s all shipped separately. Is it really necessary to ship two of the exact same sheet sets individually? Unless they’re coming from different locations, this isn’t a very environmentally friendly practice. My sheets and throw blankets should have shared boxes. I hope Wayfair can fix this problem.
  • Huge Selection May 18, 2019

    By Sejuwan
    I enjoy the ability to preview thousands of varied options. From bathroom towels to entertainment centers. Traditional to glamorous styles. Small pieces to grand pieces. Things to work on for the app- I created multiple lists. The biggest list I compiled after going through 1000s (a list of 9630) of room looks, the created list and another list I created disappeared! That was hours of work undone. Ideas that I’m not going to spend time looking for again. (Updated, 2 days later my missing lists came back. But now I have multiple similar lists and can’t seem to easily bulk move items to the correct favorites list.) Also, I created another favorite list. When creating it from the categories, I can click, view features, and add to cart, if I wish. When viewing the same items in my organized favorites list, I can see all the added items but several I could not click on for details. I went back to the original category, and the item is available and can be clicked on, and details can be seen. But not in my personal curated list. Lastly, using 3D mode didn’t work well for me. When attempting to place end table, I was unable to make the table smaller and it filled the entire room. This will make for reviewing potential items very difficult. I truly hope these are one-off bugs and will rectify themselves soon. Thanks.
  • Orders Sep 10, 2019

    By Rcafarm
    I have ordered several thousands of dollars of furniture for a new house in the last few days. I think the quality is good but don’t care for the way they advertise one price on the first page and it is double the price or more when you get to the order page. I called and questioned it and the person on the phone was in my corner on it but could not get it approved to be charged the advertised price that was on the original page. Not sure if I will order again over less than $100 on their part to remedy the situation. She could not get it approved to do the right thing and spent over 30 minutes on the phone with 3 of their employees and myself. They spent more time over arguing about this as well as my time and now they are also getting bad press for a stupid decision. Bye bye Wayfair. I will be sure to warn the folks in my new subdivision before ordering from you.
  • Love Wayfair, just a nitpick Jul 23, 2020

    By Baitlib
    I love the Wayfair app, and always have good experiences ordering on it. The only petty complaint I have is that the website allows you to set specific price parameters in a search, and the app does not. If you want to search for things in a price range, app makes you select an arbitrary range, like “$100-$250”, when I might want to search for everything below $250, even if it’s below $100. Like what if there’s something really cool that costs $85? I would have to do two completely different searches, one for a $100-$250 range, and one for a $50-$100 range. I might be the only person in the world that this frustrates though, and I’m assuming that there is some kind of programming reason that it’s done that way in the app and not on the website. But the app would be PERFECT if we could set our own price parameters!
  • We Love Wayfair! May 20, 2019

    By CAMEO Properties
    We have been shopping with Wayfair since 2012 and furnished all our bed linens and more for our Florida vacation home. That was the start of my love affair with Wayfair. I purchased a love seat and couldn’t have been happier with the couch, price and service. Little by little we kept adding more and the few little issues we had were resolved with a phone call. Customer service is AWESOME and I always feel comfortable making a purchase with this company. Now if you would just set up a store in MA you would beat IKEA hands down. You sell quality products with great prices and customer service second to NONE. The best news is we are closing on a new Florida home next week and I’m shopping again on your website. The deals keep on coming! Colleen Muscato LEOMINSTER, MA
  • What happened to one of the features? Apr 6, 2021

    By waitr is better
    I’ve had Wayfair for a while but I haven’t had the chance to buy anything on there, I remember they used to have one of these features where you could do like this thing where you can point your camera to any area of your room and see how the furniture would look in your home before purchasing it. What happened to that feature? Since you guys took it away it’s kinda hard for me to decide what I want (bed and couch wise) all I keep seeing is reviews of how small the furniture is, you guys should bring that feature back it makes things a tad bit more helpful (along with the photos everyone posts) and kinda fun shopping for furniture. I love everything else besides that tho.
  • App is very good with a couple issues Nov 27, 2019

    By kosey929
    The good outweighs the bad and I would give five stars except for a couple annoying issues: 1. Saved items sometimes disappear even though they are still available for sale. This is frustrating when you’ve spent hours sitting through thousands of items to narrow down the possibilities and it’s not always easy to find the item again. 2. It would be nice if the cart in the app had the ‘Save for Later’ option the website has. This feature is useful if you know what you want to buy, but don’t want to order quite yet but need to order something else in the meantime. I’m using this feature a lot in preparation for a cross country move.
  • May 2, 2021

    By Silvia Ceravolo
    The search function is not helpful. I searched for metal plant stand and got hundreds of wood and stone, etc. too. It's impossible to find what you need. Sometimes the filter function works out, but usually not.
  • The Facebook of E-commerce Jul 25, 2019

    By Stiney1124
    While I love most of the items I’ve purchased from Wayfair, it startles me how targeted the ads are when I mention, out loud, what I feel like I should be buying soon for my home. The combination of Instagram/Facebook and Wayfair “intelligence” is something to be mindful of and alarmed by for every consumer. I don’t recall feeling this anxious when first started using the app. Now if I mention anything, an alert pops up on my phone highlighting something I am thinking about getting. Most recently I needed kitchen chairs and it magically appeared in a badge alert and on instagram and Facebook. I went to the app, perused a few selections, and saved a few to my board. Next day, magically the price went up on a set I liked the most (consistent with chairs I’ve looked at for my living room in the past). This combination prompted me to NOT go with Wayfair, and to choose another vendor. I appreciate the customer service I’ve received in the past but I think twice now about buying from a company that listens so intensely to what people are thinking about when they don’t realize they’re being listened to. Shutting off the mic access for them and all apps that fit this mold going forward.
  • Apr 28, 2021

    By Whitney Dively
    Description never seems to be as good as described--most especially ANY type/style of sofa. In studying reviews for months now(and I do mean studying anything that spoke to me), it simply seems all signs to NOT buy a sofa via Wayfair. It's just to risky for me. I'd prefer LazyBoy recliner, style = Astor. It is OUTRAGEOUSLY insane how much Wayfair sells the exact chair. UGH!
  • Apr 19, 2021

    By Jonathan Quast
    The app itself is good but the design your room function really does not work and it freezes up and does not allow all the furniture to be placed and it does ot allow you to select what type of room you are designing and is slow and sometimes makes the app crash.
  • John Robert Champion Apr 13, 2020

    By RCJRC77SA
    Please Please don’t screw is order up, it’s very important. The four last orders have been upsetting. First order a was a king set bedding for my niece, it sat for two week in her back door because it was winter and she no need to go outside because of the rain and snow. The second order, I order queen sheets with high thread count, and they had small hole on them, I just threw them away. Then I order a high end queen set it took almost six weeks for me to get it to me. I finally had to call Wayfair to remind them about my order and on one didn’t know anything about the IT. Nevertheless it was very disappointing. The fourth order was just recent I order a of set two buffet lamps, and I got just one lamp, and l still really don’t what want happen? So just one more chance, I know I’m just one consumer, but you look at all my orders I have place with Wayfair in the pass well it be a very long time. Almost five years, but I have no qualms disconnect with Wayfair. I’m tried of feeling like I did something wrong when my orders are not fill properly. Sincerely John Robert Champion.
  • Damaged Item, No Help Dec 31, 2020

    By KKB92316
    *UPDATE* I was finally able to speak with someone different in customer service and they are sending a replacement item (and I was able to just give away the damaged one) so my advice is to reach out multiple times until you get someone who can help you if you have an issue. Not ideal but still better than nothing!! Hoping the new item works out (and if not, hopefully it will be easy to get a refund). I received a damaged dresser that weighs almost 200 pounds and cost me $700, and they basically said I can return it but would need to pay to return it AND get it to the post office myself. I will never purchase anything from wayfair or AllModern again and will tell all of my friends the same. Unbelievable, I have never heard of a company that refuses to do more for an item that was damaged upon arrival! It isn’t like I just don’t like it and want to return it, it’s literally damaged. Insane. Save your money and go somewhere with better quality and better customer service.
  • Decent Selection But Lacks Accurate Shipping Info Apr 20, 2018

    By loves-it
    They have the most selection I’ve seen as far as online furniture and decor; however since they are primarily an online shopping source (i.e no in-store pick ups etc) they’re shipping information and their promise to deliver on time absolutely must be improved. I’ve made 3 purchases so far and none have arrived in the time frame I was promised. Wayfair offers the ability to search for items that have 1 or 2 day shipping available and I’ve made purchases based on that promise and ultimately, each time, they have not been able to fulfill that promise. Customer service was not quick to help compensate in any way for the inconvenience; even after my item was past its delivery date and still hadn’t even left the warehouse. I understand these things happen, but I haven’t had a great shopping experience yet. :/
  • Prince Albert teacups Apr 7, 2021

    By Newby slot player
    Many of the items I desire are “not available or not in stock”. SO, WHY, may I ask, do you guys at Wayfair EVEN HAVE THEM, listed currently, online with - like, NO COMMENTS as to any dates or, anything, as to WHEN, they might be- back in stock? If you DON’T know, don’t you guys think, you should just take them OUT of, your website? THAT way, we’re just not looking at all of these “ out of stock” photos of items we want!, but cannot buy! 🤔 When they DO become available again, you can re add them onto your site again. Giving updates as they DO, become available BEFORE, they’re being restocked. That way, it gives us a heads up too! Think about THAT! Maybe we could, pre-order to insure that we get what we want. SOMETHING! Nothing, is no good though for a customer when “out of stock” is only seen on particular items. Thank you. 👍👍😍
  • Love Wayfair but..... Nov 3, 2017

    By SO711
    I love everything Wayfair, your prices, your customer service, your concern about detail, the quality of your items and your delivery is excellent, but my issue is with the Wayfair site itself. I don't know if it's because of the amount of traffic that's on your site, but I have problems with it freezing up on me, crashing while I'm trying to compare items or trying to process an order, or when I try clicking on the side specs for info, it gives me blank screens many times. Then I have to close out, reboot and hope I can find my items again. I lost a rug I wanted because of that. I was so frustrated, I closed out the ap and when I tried again in the morning my item was sold. Gives me anxiety wondering if I'll will get through the order process. Besides that, I LOVE Wayfair!
  • Great product, unreliable timelines Oct 12, 2019

    By still waiting for my order
    I love everything I’ve bought but the timelines Wayfair gives are never accurate. Every product I’ve ever bought or been interested in gets delayed in some manner, either back ordered for months at a time or the shipping dates are 1-2 weeks after what they estimate at checkout. At one point I tracked an out of stock item for months - every day I checked the back in stock date was later. When I finally called after 3 months customer service said it would be in stock the next day and then I called back because it wasn’t- the new person couldn’t even tell whether the product was going to be discontinued and recommended I look for another dresser. Also, on the iPad the app closes itself without warning. This is unique to the Wayfair app.
  • May 6, 2021

    By James Logan
    Even after unsubscribing from a mailing list I never signed up for, I'm still receiving several emails every day, and that alone is enough to make me want to delete the app and my account and shop elsewhere. Otherwise the app is fine. But seriously, when someone opts out of emails, stop F-ing emailing.
  • May 2, 2021

    By ethofairy ethereal
    Background battery usage was beyond silly. I dont even use the app and see that it has used over 20% of my battery over the day. It seems other people i know who use this app have had the same issue too. This app only serves to give me a higher CO2 footprint.
  • Apr 21, 2021

    By Rhys Western
    Could just be me but using this app immediately causes my phone to heat up and my battery to drain like mad for some reason. Also switching tabs in the app gets rid of all searches (like the shop tab, you'll get put back at page 1).
  • App is ok but needs improvements. Apr 29, 2021

    By Nnnnotee
    The app is ok but not good enough to stay on my phone. It has many issues that deteriorate the user experience. For example, when searching for a specific product, there is a wide range of ways you can sort your results. However, the sorting function is extremely faulty. If you sort by price - lowest to highest - if doesn’t really sort lowest to highest. Way fair still decides what to push to the top independently of the current price. Also, if you find something that you searched for on good and you try to search for it in the app, it does an extremely poor job at finding what you are looking for. Finally, if you turn off push notifications in the app setting and leave only notifications for orders you’ve placed, you continue to get push notifications for offers. Wayfair does an aggressive job to push the products they want to advertise to you regardless of your preferences.
  • Love Wayfair, Hate the app. Mar 4, 2019

    By Friskyk2
    Let first off say I love wayfair. My husband gets jealous of my relationship with wayfair. But I must say the app is really frustrating. Half, or let’s say, most of my orders never show up under my orders when I go to check on their status. I always have to log into my account on my computer to see my orders. My “love lists” also never load or even exist when on the app. Again, only if I log into my account on my computer or through the web on my phone. If I’m searching on the app and want to save something under a folder I already “should” have , I have to create a new folder save it and then when I log into the computer I have multiple “kitchen” folders if that’s why I save it under. Just some bugs that need to be addressed and I would love it. The app is so convenient if it worked correctly.
  • Hard to navigate, great search. Oct 12, 2019

    By Kay'Sea
    I plan on ordering a lot of merchandise form wayfair. I love the products they offer. However, navigating the app is a pain. If you make lists, they refuse to load all the items you’ve saved. It will load say 10 out of 50 items and as you scroll through the list the same 10 will show. Over and over again... it’s ridiculous, especially in my case since I’m trying to create a budget with the items I want. Im sure wayfair has the resources to fix issues like this yet it’s been going on for a while and no app updates have been issued. It’ll probably just be easier to search the website but even there I have issues. I just want a better app. I haven’t purchased anything yet even if I wanted to because the items saved won’t appear in my lists to add to my cart?!
  • Ad/Marketing Push Notifications Dec 22, 2019

    By pdvjunior
    In-app notification settings do not work. You’ll get bombarded with advertising and marketing push notifications regarding flash sales, etc. regardless of whether you try to disable them. The only answer is to disable all notifications for the app, which means you won’t get notifications related to your orders, either. Too many apps abusing push notifications this way, which is a violation of Apple’s App Store Review Guidelines, section 4.5.4, which reads in part, “Push Notifications must not be required for the app to function, and should not be used for advertising, promotions, or direct marketing purposes.” update: I received a developer response: “We appreciate your feedback and review” ... that’s great and all now stop abusing App Store Guidelines with the push notification crap
  • May 7, 2021

    By Gwendolene Day
    5/6/21 Once again, the update broke things. I appreciate the new feature where the Checkout is separate from the Cart, so you don't run the risk buying a whole cartful of maybe items because the you accidentally hit the confirm purchase button whilst scrolling the cart - that was long overdue! It would help if you could actually proceed to cart, though. Every time I click on the checkout button and I get an error popup. Tried to uninstall/reinstall to no avail. Also cannot apply Reward balance.
  • Apr 17, 2021

    By Kristóf Molnár
    The quality of the items sold is very poor, and the customer service is on the same level. We ordered a bathroom cabinet, which was very long to assemble it (many holes not pre-made), the doors don't open/close properly, etc. The shelves we bought are just absolute garbage. Interestingly, the app does not allow to rate returned items. The return policy in our country (Germany) allows only 14 days, and in our case after 18 days they refused to take the unopened article back.
  • Replacing a damaged item Dec 18, 2019

    By REN00048
    I received my order and part of it was damaged. I contacted Wayfair immediately to report the damaged item. I was assured that I would receive a replacement. But I have still not received any confirmation in writing that the replacement parts are indeed ordered. I’ve checked my account online and sometimes I see that a replacement was ordered, but most times it just says my order was delivered. When I’ve contacted again I was assured that it was being sent the next day and that I’d get tracking information. Still no confirmation or tracking information. I check my account again and no reference to replacement parts is there. I try and find a number or chat to contact again and can find nothing. I just get sent in circles. Your application is terrible. Nothing gets updated consistently. One time I find a contact number and the next time no contact number. I’ve found chat. But can’t find it again. I’m not that stupid. But your application makes me feel this way. While the people I’ve spoken to seem nice at the time I can’t seem to make any progress. Everything about this process has been frustrating. I’m very angry and I have a child who is very upset because we can’t put his bed together because it’s broken. Terrible. Terrible. Once I get resolution you can be assured that I won’t be using Wayfair again.
  • Apr 24, 2021

    By Ezra G
    After purchasing a big ticket item, it arrived to us defective and they refused to give us a full refund. Instead they expect us to hold bulky furniture for 3 weeks to see if they will take it back while we wait for 3 weeks to get our new item in. Do not waste your time with this company. Go to Ikea or stick with Amazon.
  • Apr 29, 2021

    By Eduardo Rivera
    Terribly disappointing. I ordered a grill so my family can begin enjoying our new home with backyard. Kids excited for bbq and smores. Wayfair uses #Handy to provide additional assembly of items purchased. Check Handy's reviews-AWFUL. We have been cancelled and rescheduled three times. Wayfair charges you upfront and I still have a box with pieces of our grill and no bbq. This is a joke. Update: Gave Handy another chance (this is #4) and they cancelled at the last minute AGAIN.
  • Worst site especially if you have a business Jun 20, 2020

    By BambiiWithBows
    I just cancelled my business account with them. Me and my husband own a construction/interior design company and let me tell you that this is by far the absolute worst company I have ever worked with. A client had picked out a bedroom set and we both soon regretted it. We received an email the day we were supposed to receive the bed that the bed was now out of stock.... so we though no way this could happen again, we then ordered a different bed that was “okay” compared to the other. I called my consultant to confirm that this bed was in-fact in stock, I was told they had abundance available. While waiting we had received the two end tables. Not only are they made of extremely cheap materials. They were both dented, missing paint, the drawers on one were bowed and the whole side on the other was not attached. Not even an hour later I receive yet another email that the bed we had ordered for the SECOND TIME was no longer in stock...... I have to keep calling my customer. They of course understood but it reflects very bad on my business. I called extremely upset and received no help on this matter what so ever. Not even help on finding a bed that could possibly match that for sure was in stock. I do not recommend this website.
  • May 6, 2021

    By primero ultimo
    Read the reviews of their products there are so many people complaining that the mattress have fiber glass linings the mattress shed particles and it gets every where. In case u didn't know fiber glass particles are like needles once they get in your lungs they will destroy the tissue. Fiber glass is as bad as asbestos practically the same thing. Just a class action waiting to happen....
  • Apr 28, 2021

    By Andrew G
    Company is fine, but the fact that the button to add an item to your cart doesn't seem to work is not great for an app that is supposed to be about selling things. Seems like that should be a pretty basic feature....
  • Apr 15, 2021

    By Nausithoe
    The German website directs you to the app, telling me ( in German!) that the app has even more items. Surprise, the app is only for the US, and when i click on "shipping", it goes back to the german website (not the app!). Very dissapointed, since the US-version has so many beautiful items and the German website has the same ugly items i can find in other boring german furniture shops.
  • Cannot cancel an order even if cancelled within an hour Nov 14, 2018

    By Lola ZENY
    This is the worst company I’ve ever had to deal with when it comes to canceling orders. I ordered 4 chairs. Within one hour I know these chairs were not what I needed so I canceled the order. I put the correct order # but it only cancelled 1 chair . When I tried to cancel the rest of the chairs it won’t let me because of course the order number would be the same for the 3 chairs as it is for the one chair. I had to call customer service the following day because they’re in the East Coast and they were already closed. I called at the earliest time possible and yet they said that that the order is now in their warehouse ready to ship and although she can cancel the order it might still show up. I beg her not to do that because I’m a tiny woman and I cannot carry three chairs to return them . Still she said she couldn’t do anything but she acknowledged that I had canceled this order. Wouldn’t you know I get an email today that supposedly three chairs were delivered by FedEx to my house. I was home all day and my 4 security cameras never showed anyone delivering a box . I would never ever order from Wayfair again!!! Now I have to fight to make sure I don’t get charge by this very inefficient company

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