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Wayfair - Shop All Things Home

Wayfair - Shop All Things Home

Wayfair, LLC

Furniture, Décor & Design Tips

4.8 Ratings 1M+ Reviews 10M+ Downloads
Featured onWhat Science Says About Turning Your Home into a Haven

Ratings & Reviews

4.8
1.0M+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • I CANT BELIEVE I DIDN’T FIND THEM SOONER May 3, 2019

    By Melissacnc
    As I have worked in customer service my entire career, I have always had extremely high expectations for any company and their employees for going above and beyond with Customer Service. Until I started shopping at Wayfair, I have never seen a company who consistently has the best customer service that goes above and beyond the call of duty on every single issue they encounter. I love to shop, but it is an absolute joy to purchase from them because you know if there’s ever an issue they will do any and everything they can to correct the problem at their expense and make it as easy for you as possible. In my opinion they are the best company with the best customer service standards that are currently in business. If I have a chance to buy something at Wayfair, I would buy it at Wayfair , even if it was more expensive, which it never is, but even hypothetically if it was, I would still buy at Wayfair because I know I would be covered and guaranteed wonderful customer service every single time. Congratulations to upper management of this company you have done an amazing job with your people. Keep up the excellent work, and you have a customer for life!!!
    more
  • Love this companyI!!! Mar 28, 2019

    By shejustshe
    I have been ordering from Wayfair for almost two years. The items have been great. My first purchase was bar stools purple with stainless steel bases. They are an eye catcher setting off my room perfectly. The second was a patio se. it was a shock to have to put it together but I managed it by myself within two days, never having out anything together before in my life. The next items were smaller bedspreads one that I returned easily with prompt and very satisfactory customer service interaction. Two months ago three metal beds, all easy to put together and superior in quality, the bedrooms look fantastic. Lastly draperies and sheers fast delivery. The items are of excellent quality so much so that I am ordering another set for my bedroom as well. My experience thus far has been one of ease professionalism and integrity. I love the confidence, the quality and the products my home, apartment looks beautiful. I receive many compliments. I am not sure why others are experiencing difficulty for me this company is simply a adventure into decorating heaven!!!
    more
  • Jul 27, 2020

    By M Bu
    I'm surprised to learn that they would not allow app insert into tablet but only for phone! I hope they can work on that in near future. Because tablet is great way to see much bigger and clear picture before I can order. Please please check that to fix it.
    more
  • The Facebook of E-commerce Jul 25, 2019

    By Stiney1124
    While I love most of the items I’ve purchased from Wayfair, it startles me how targeted the ads are when I mention, out loud, what I feel like I should be buying soon for my home. The combination of Instagram/Facebook and Wayfair “intelligence” is something to be mindful of and alarmed by for every consumer. I don’t recall feeling this anxious when first started using the app. Now if I mention anything, an alert pops up on my phone highlighting something I am thinking about getting. Most recently I needed kitchen chairs and it magically appeared in a badge alert and on instagram and Facebook. I went to the app, perused a few selections, and saved a few to my board. Next day, magically the price went up on a set I liked the most (consistent with chairs I’ve looked at for my living room in the past). This combination prompted me to NOT go with Wayfair, and to choose another vendor. I appreciate the customer service I’ve received in the past but I think twice now about buying from a company that listens so intensely to what people are thinking about when they don’t realize they’re being listened to. Shutting off the mic access for them and all apps that fit this mold going forward.
    more
  • Jul 28, 2020

    By piano man
    The prices are wonderful it is not junk. The price is sure are good but I did get approved for the Wayfair card for some reason so I have to go through some other financing thing or product but I have to pay it off within 90 days but like their bed frames and their platform frames and their bed versus it seemed pretty well done and stylish I would certainly recommend them especially if you're on a budget
    more
  • Jul 21, 2020

    By claudette Gilbert
    Just downloaded the latest version. The app is still buggy. 1. The ordering fabric samples function is dead. 2. When you select a different fabric color than the default, the new color shows only if you click the enlarge icon. 3. Inside the Type/Design option on the filter, design is spelled "desian." When are you going to add an option to save a search?
    more
  • Jul 18, 2020

    By Donna Whitlock
    Longtime customer, got a new LG phone and this app completely sucks!!!! Freezes, clicked items won't open and constant error messages pop up, filtered selections don' t produce photo results, items in shopping cart again with no photos, Wayfair card link doesn't work at all. You can't retain customers when the online shopping experience produces such frustration and anger >:-[
    more
  • Replacing a damaged item Dec 18, 2019

    By REN00048
    I received my order and part of it was damaged. I contacted Wayfair immediately to report the damaged item. I was assured that I would receive a replacement. But I have still not received any confirmation in writing that the replacement parts are indeed ordered. I’ve checked my account online and sometimes I see that a replacement was ordered, but most times it just says my order was delivered. When I’ve contacted again I was assured that it was being sent the next day and that I’d get tracking information. Still no confirmation or tracking information. I check my account again and no reference to replacement parts is there. I try and find a number or chat to contact again and can find nothing. I just get sent in circles. Your application is terrible. Nothing gets updated consistently. One time I find a contact number and the next time no contact number. I’ve found chat. But can’t find it again. I’m not that stupid. But your application makes me feel this way. While the people I’ve spoken to seem nice at the time I can’t seem to make any progress. Everything about this process has been frustrating. I’m very angry and I have a child who is very upset because we can’t put his bed together because it’s broken. Terrible. Terrible. Once I get resolution you can be assured that I won’t be using Wayfair again.
    more
  • Aug 2, 2020

    By Teneka Rodriguez
    when I try to go to manage my Wayfair account I can never get on to that site. It sits there in loading mode and never completely loads. I have tried uninstalling and reinstalling and it still does not allow me to go to the Wayfair credit card app so I can pay my bill.
    more
  • Worst site especially if you have a business Jun 20, 2020

    By Amberlyn1021
    I just cancelled my business account with them. Me and my husband own a construction/interior design company and let me tell you that this is by far the absolute worst company I have ever worked with. A client had picked out a bedroom set and we both soon regretted it. We received an email the day we were supposed to receive the bed that the bed was now out of stock.... so we though no way this could happen again, we then ordered a different bed that was “okay” compared to the other. I called my consultant to confirm that this bed was in-fact in stock, I was told they had abundance available. While waiting we had received the two end tables. Not only are they made of extremely cheap materials. They were both dented, missing paint, the drawers on one were bowed and the whole side on the other was not attached. Not even an hour later I receive yet another email that the bed we had ordered for the SECOND TIME was no longer in stock...... I have to keep calling my customer. They of course understood but it reflects very bad on my business. I called extremely upset and received no help on this matter what so ever. Not even help on finding a bed that could possibly match that for sure was in stock. I do not recommend this website.
    more
  1. Over 7,000,000 unique and thoughtfully selected items for every purpose, from paperweights and throw pillows to tables and chairs
  2. How will that chair look beside a leather couch? Preview products in any room or space with exclusive AR overlay technology
  3. Satisfy your home shopping addiction with a daily dose of limited-item sales launching daily at noon EST

Reviewed by Laura S on December 13, 2017

  • I CANT BELIEVE I DIDN’T FIND THEM SOONER May 3, 2019

    By Melissacnc
    As I have worked in customer service my entire career, I have always had extremely high expectations for any company and their employees for going above and beyond with Customer Service. Until I started shopping at Wayfair, I have never seen a company who consistently has the best customer service that goes above and beyond the call of duty on every single issue they encounter. I love to shop, but it is an absolute joy to purchase from them because you know if there’s ever an issue they will do any and everything they can to correct the problem at their expense and make it as easy for you as possible. In my opinion they are the best company with the best customer service standards that are currently in business. If I have a chance to buy something at Wayfair, I would buy it at Wayfair , even if it was more expensive, which it never is, but even hypothetically if it was, I would still buy at Wayfair because I know I would be covered and guaranteed wonderful customer service every single time. Congratulations to upper management of this company you have done an amazing job with your people. Keep up the excellent work, and you have a customer for life!!!
    more
  • Love this companyI!!! Mar 28, 2019

    By shejustshe
    I have been ordering from Wayfair for almost two years. The items have been great. My first purchase was bar stools purple with stainless steel bases. They are an eye catcher setting off my room perfectly. The second was a patio se. it was a shock to have to put it together but I managed it by myself within two days, never having out anything together before in my life. The next items were smaller bedspreads one that I returned easily with prompt and very satisfactory customer service interaction. Two months ago three metal beds, all easy to put together and superior in quality, the bedrooms look fantastic. Lastly draperies and sheers fast delivery. The items are of excellent quality so much so that I am ordering another set for my bedroom as well. My experience thus far has been one of ease professionalism and integrity. I love the confidence, the quality and the products my home, apartment looks beautiful. I receive many compliments. I am not sure why others are experiencing difficulty for me this company is simply a adventure into decorating heaven!!!
    more
  • Jul 28, 2020

    By piano man
    The prices are wonderful it is not junk. The price is sure are good but I did get approved for the Wayfair card for some reason so I have to go through some other financing thing or product but I have to pay it off within 90 days but like their bed frames and their platform frames and their bed versus it seemed pretty well done and stylish I would certainly recommend them especially if you're on a budget
    more
  • Employees Are A Breath Of Fresh Air Jan 4, 2020

    By Chris-From-NJ
    I just purchased 2 vanities and had a few questions before placing the order. The first women that I spoke to Roxy, was amazing and very knowledgeable. I really appreciate your vast knowledge, how much you cared about making sure that you answered all of my questions and that I was happy! I was then transferred as I had some questions about about potentially opening a business account. I cannot remember the name of this employee, but she was a breath of fresh air to speak with as well! She was very informative, thorough and wanted to help in any way that she could. I do have to say, that in my limited experience in dealing with Wayfair, they seem to have great customer service. I believe that this will suit them well over time. In an ever changing landscape of online shopping and difficult retail conditions, it was a pleasure getting this type of information, care and service. I believe that Wayfair just put themselves in a “must look at option”, every time that I have to shop online. Thanks again! Chris (Mount Laurel, NJ)
    more
  • Wayfair and Me For About 4 Years..❤️❤️❤️❤️ Nov 28, 2017

    By Gail in Maitland, fl
    Review-- Updated after 2017 Black Friday....I think my shopping with Wayfair is at or near 4 years now. I have many bigger ticket items (vanities, love seats, consoles, pantry, wool rugs, etc.) & other small beauties from Wayfair. People online have commented on their wonderful customer service and helpful nature and the quality/selection in all price ranges...Yep. True. No BS... After mom had passed on, I donated literally all in the house to downsize and make the house more to my oddball, more Bohemian taste. Try doing that on very little money. But Wayfair was there with the big stuff. And the funky little stuff. And the prices are... well...so fair. Plus delivery right to your door. What more could a person ask for? Even my UPS driver shops on their site...he has seen how well items are packaged so it's helpful to him also. (And this is not fake news...blessings.) Gail in Central Florida...OMG...I forgot. I found my stainless steel double walled Bodum French Press on Wayfair...no more stinkin pods!! Hello Trader Joe's Columbian In a huge mug...heaven...
    more
  • Jul 27, 2020

    By M Bu
    I'm surprised to learn that they would not allow app insert into tablet but only for phone! I hope they can work on that in near future. Because tablet is great way to see much bigger and clear picture before I can order. Please please check that to fix it.
    more
  • Jul 12, 2020

    By Deborah Francomb
    Just a couple things I wish the app would do: 1. When filtering results, I want to be able to filter by price range that I choose. The existing option only allows you to pick from pre-determined prices. Often I want to go up to a certain amount but that amount is over the maximum pre-determined, which means I can't actually filter by price. 2. When scrolling through search results, I have to scroll to the very top of all results in order to add a filter criteria. That's inconvenient.
    more
  • Like the app, but some updates..not so much Jan 11, 2018

    By AZ_gal
    I'm a fan of the app. Love the boards and being able to easily search. However, I noticed today that the customer photos were not in with the main preview photos and instead I had to go find them in the reviews section. Maybe I'm missing something where it's available elsewhere else, but this was one of the better options that made me like the app so much. I could see right away, the customer loaded photos, and get a better idea of how that particular product could be used/displayed. I don't like having to read through all of the reviews. *Update* Nice to see the customer photos but please add to main photo lineup for the product. That way you don't have to go to the customer feedback and all photos can be viewed together. Also, the app is constantly shutting down on me. Same thing happens if I just go to the webpage and avoid the app, except I get an error message saying it has to be reloaded. Any ideas or fixes for that?! Thanks.
    more
  • Jul 20, 2020

    By A Wolfy
    Great app, lots of awesome decor and furniture. Minor issue...I ABSOLUTELY HATE WHERE THE "ACCOUNT BUTTON" IS LOCATED. Actually that whole lower bar of icons is annoying. I keep accidentally hitting account when I'm deep in a search, and lose my place and never find what I wanted to buy. Please move those icons to a different spot.
    more
  • Text delivery updates are wrong, also let’s protect the environment. Dec 10, 2019

    By Han4821
    I recently purchased an order of 6 items and they’ve all been shipped to me separately, each with a different estimated delivery date. I appreciate that the company sends texts when an item is to be delivered and then again to confirm the delivery; however, many of my items, unfortunately, did not arrive on the projected dates, yet I still received texts that they had. It’s pretty frustrating to be notified that a package is being delivered that day, and then discover it’s still on the other side of the country. Another aspect I don’t like about this order is that it’s all shipped separately. Is it really necessary to ship two of the exact same sheet sets individually? Unless they’re coming from different locations, this isn’t a very environmentally friendly practice. My sheets and throw blankets should have shared boxes. I hope Wayfair can fix this problem.
    more
  • The Facebook of E-commerce Jul 25, 2019

    By Stiney1124
    While I love most of the items I’ve purchased from Wayfair, it startles me how targeted the ads are when I mention, out loud, what I feel like I should be buying soon for my home. The combination of Instagram/Facebook and Wayfair “intelligence” is something to be mindful of and alarmed by for every consumer. I don’t recall feeling this anxious when first started using the app. Now if I mention anything, an alert pops up on my phone highlighting something I am thinking about getting. Most recently I needed kitchen chairs and it magically appeared in a badge alert and on instagram and Facebook. I went to the app, perused a few selections, and saved a few to my board. Next day, magically the price went up on a set I liked the most (consistent with chairs I’ve looked at for my living room in the past). This combination prompted me to NOT go with Wayfair, and to choose another vendor. I appreciate the customer service I’ve received in the past but I think twice now about buying from a company that listens so intensely to what people are thinking about when they don’t realize they’re being listened to. Shutting off the mic access for them and all apps that fit this mold going forward.
    more
  • Jul 11, 2020

    By Alexis Wright
    Wayfair itself is awesome! However, the app is full of glitches and bugs. I cant manage my credit card on the app through their link, i have to open chrome and log in that way to do it because that page in the app won't load for me... Another irritating 1 is, every time i proceed to checkout, it says it already has my credit card selected and ur ready to pay. So i hit "submit" and it gives an error. So i reselect it, and magically it works. Every single time! Love wayfair but this app needs work
    more
  • John Robert Champion Apr 13, 2020

    By RCJRC77SA
    Please Please don’t screw is order up, it’s very important. The four last orders have been upsetting. First order a was a king set bedding for my niece, it sat for two week in her back door because it was winter and she no need to go outside because of the rain and snow. The second order, I order queen sheets with high thread count, and they had small hole on them, I just threw them away. Then I order a high end queen set it took almost six weeks for me to get it to me. I finally had to call Wayfair to remind them about my order and on one didn’t know anything about the IT. Nevertheless it was very disappointing. The fourth order was just recent I order a of set two buffet lamps, and I got just one lamp, and l still really don’t what want happen? So just one more chance, I know I’m just one consumer, but you look at all my orders I have place with Wayfair in the pass well it be a very long time. Almost five years, but I have no qualms disconnect with Wayfair. I’m tried of feeling like I did something wrong when my orders are not fill properly. Sincerely John Robert Champion.
    more
  • Aug 4, 2020

    By Jenn Mary Kay Gates-Mackinnon
    The app makes it easier to view options but like others it wont let me pay on my cell. I usually need to pull out the desktop for that.
    more
  • Jul 22, 2020

    By Samira
    It can be quite annoying when the prices for some products is lower when scrolling compared to when you actually view the products. I am also unable to track my parcel on the app so I have to login to Wayfair on my internet browser. Although there is a variety of products, the app can be quite slow which can make shopping a bit frustrating.
    more
  • Jul 11, 2020

    By YerfiRitpal
    The interface and navigational aspect of this app is very good however, the app has a habit of crashing frequently. Also editing your saved items is a right palaver. When you touch the 3 dot icon to edit or delete, it takes you to the product rather than the option of deleting or amending. It doesn't leave much for margin of error. It's very frustrating!
    more
  • Love Wayfair, Hate the app. Mar 4, 2019

    By Friskyk2
    Let first off say I love wayfair. My husband gets jealous of my relationship with wayfair. But I must say the app is really frustrating. Half, or let’s say, most of my orders never show up under my orders when I go to check on their status. I always have to log into my account on my computer to see my orders. My “love lists” also never load or even exist when on the app. Again, only if I log into my account on my computer or through the web on my phone. If I’m searching on the app and want to save something under a folder I already “should” have , I have to create a new folder save it and then when I log into the computer I have multiple “kitchen” folders if that’s why I save it under. Just some bugs that need to be addressed and I would love it. The app is so convenient if it worked correctly.
    more
  • Hard to navigate, great search. Oct 12, 2019

    By Kay'Sea
    I plan on ordering a lot of merchandise form wayfair. I love the products they offer. However, navigating the app is a pain. If you make lists, they refuse to load all the items you’ve saved. It will load say 10 out of 50 items and as you scroll through the list the same 10 will show. Over and over again... it’s ridiculous, especially in my case since I’m trying to create a budget with the items I want. Im sure wayfair has the resources to fix issues like this yet it’s been going on for a while and no app updates have been issued. It’ll probably just be easier to search the website but even there I have issues. I just want a better app. I haven’t purchased anything yet even if I wanted to because the items saved won’t appear in my lists to add to my cart?!
    more
  • Ad/Marketing Push Notifications Dec 22, 2019

    By pdvjunior
    In-app notification settings do not work. You’ll get bombarded with advertising and marketing push notifications regarding flash sales, etc. regardless of whether you try to disable them. The only answer is to disable all notifications for the app, which means you won’t get notifications related to your orders, either. Too many apps abusing push notifications this way, which is a violation of Apple’s App Store Review Guidelines, section 4.5.4, which reads in part, “Push Notifications must not be required for the app to function, and should not be used for advertising, promotions, or direct marketing purposes.” update: I received a developer response: “We appreciate your feedback and review” ... that’s great and all now stop abusing App Store Guidelines with the push notification crap
    more
  • Difficult at times Aug 26, 2019

    By Jenk333
    I used Wayfair before my wedding for purchasing home items from time to time. When I started using the App for my registry, for the most part easy to navigate, but the issue came when trying to add gifts to the registry. The option was sometimes missing and only gave you the option to add to cart. That is not why I gave such low stars, however. The issue with Wayfair Registry is that items sell out fast and are out of stock and discontinued constantly. It made it difficult for guests to buy things we wanted and I was constantly getting emails about how items were discontinued or out of stock. Some items even said they would be back in stock shortly but never came back in stock over the span of six months. If I had to do it again, I would not use Wayfair.
    more
  • Jul 21, 2020

    By claudette Gilbert
    Just downloaded the latest version. The app is still buggy. 1. The ordering fabric samples function is dead. 2. When you select a different fabric color than the default, the new color shows only if you click the enlarge icon. 3. Inside the Type/Design option on the filter, design is spelled "desian." When are you going to add an option to save a search?
    more
  • Jul 18, 2020

    By Donna Whitlock
    Longtime customer, got a new LG phone and this app completely sucks!!!! Freezes, clicked items won't open and constant error messages pop up, filtered selections don' t produce photo results, items in shopping cart again with no photos, Wayfair card link doesn't work at all. You can't retain customers when the online shopping experience produces such frustration and anger >:-[
    more
  • Replacing a damaged item Dec 18, 2019

    By REN00048
    I received my order and part of it was damaged. I contacted Wayfair immediately to report the damaged item. I was assured that I would receive a replacement. But I have still not received any confirmation in writing that the replacement parts are indeed ordered. I’ve checked my account online and sometimes I see that a replacement was ordered, but most times it just says my order was delivered. When I’ve contacted again I was assured that it was being sent the next day and that I’d get tracking information. Still no confirmation or tracking information. I check my account again and no reference to replacement parts is there. I try and find a number or chat to contact again and can find nothing. I just get sent in circles. Your application is terrible. Nothing gets updated consistently. One time I find a contact number and the next time no contact number. I’ve found chat. But can’t find it again. I’m not that stupid. But your application makes me feel this way. While the people I’ve spoken to seem nice at the time I can’t seem to make any progress. Everything about this process has been frustrating. I’m very angry and I have a child who is very upset because we can’t put his bed together because it’s broken. Terrible. Terrible. Once I get resolution you can be assured that I won’t be using Wayfair again.
    more
  • Aug 2, 2020

    By Teneka Rodriguez
    when I try to go to manage my Wayfair account I can never get on to that site. It sits there in loading mode and never completely loads. I have tried uninstalling and reinstalling and it still does not allow me to go to the Wayfair credit card app so I can pay my bill.
    more
  • Worst site especially if you have a business Jun 20, 2020

    By Amberlyn1021
    I just cancelled my business account with them. Me and my husband own a construction/interior design company and let me tell you that this is by far the absolute worst company I have ever worked with. A client had picked out a bedroom set and we both soon regretted it. We received an email the day we were supposed to receive the bed that the bed was now out of stock.... so we though no way this could happen again, we then ordered a different bed that was “okay” compared to the other. I called my consultant to confirm that this bed was in-fact in stock, I was told they had abundance available. While waiting we had received the two end tables. Not only are they made of extremely cheap materials. They were both dented, missing paint, the drawers on one were bowed and the whole side on the other was not attached. Not even an hour later I receive yet another email that the bed we had ordered for the SECOND TIME was no longer in stock...... I have to keep calling my customer. They of course understood but it reflects very bad on my business. I called extremely upset and received no help on this matter what so ever. Not even help on finding a bed that could possibly match that for sure was in stock. I do not recommend this website.
    more

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