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Ratings & Reviews

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  • img Community

    New app is terrible! Oct 14, 2021

    By Chris
    I absolutely HATE the app update. Trying to place an order is such a hassle now. You add items to your pick up Order and 1/2 of what you order gets put in to be shipped. If I wanted my items shipped I would not have chosen the pick up Last week I placed a pick up order and received a rotten yam in my order. It was unreal trying to get a refund. I ended up having to call “Walmart.com” from customer service inside the store. The yam was not listed as a returnable item.
  • img Community

    Grocery shopping is like using Google search now Oct 11, 2021

    By Holly Murrah
    I feel trapped in my Walmart contract and am very unhappy with how maddening it is to place my grocery order now. It's like no one in app development even bothered to try and test out placing an actual grocery order for themselves to realize how incredibly awful the shopping experience became. I've been a faithful grocery app user for years. They really need a reality check. I'm stuck with a Walmart membership.
  • img Community

    Baaad app update please remove Oct 6, 2021

    By Sandra Green
    One star is too much! Remove the update. Cant figure anything put. Please ASAP.
  • img Community

    Walmart app grocery pickup Oct 5, 2021

    By Virginia Hancock
    Where did you put the pickup times and checkout????????. This is the worst upgrade ever. I've got $135.00 worth of groceries in my cart and can't checkout. I clicked on grocery pickup but it does not give times to schedule. This is ridiculous. I've been using this app for years without this trouble.
  • img Community

    THIS UPDATE IS RIDICULOUSLY IGNORANT Oct 5, 2021

    By GINA MOSS
    WHOEVER DECIDED TO UPDATE AND COMBINE THE SHIPPING AND GROCERY TOGETHER SHOULD BE FIRED THIS IS SO SO FRUSTRATING!!!
  • img Community

    New update is terrible Oct 5, 2021

    By Lynsee Spruell
    The new app update is awful. This app went from user friendly and convenient to absolutely terrible and hard to navigate with this new update. I can’t believe how bad this update is. Walmart needs to fix this before they lose customers.
  • img Community

    THIS NEW APP SUCKS!!! Sep 30, 2021

    By Sara Per
    This is the dumbest update ever. Why is shipping/grocery pickup combined??? PLEASE CHANGE IT BACK!
  • img Community

    The new app is scamming us Sep 24, 2021

    By Wanda N Brian Poppe
    Combining the app has made it so Walmart can charge up to 10 times the cost it advertises for grocery items. I got hit three times before I realized it and had to take my stuff back. I am not paying $28 for a box of single Kool-Aid mixes. I think I am going to totally stopped shopping at Walmart this is scary crazy
  • img Community

    This sucks so bad used to be good Sep 23, 2021

    By Sir james Laurie Addie
    Please why cant i pick by store anymore this whole scan item thats in store for price and it either gives you the wrong inflated price, or says we dont see this in our store. Does that mean i can just walk out with it cause obviously this new app doesnt have proper inventory. Why did you update it the last one was so much better. Stupid stupid app. Now i got to ask an associate the price on wverything so stupid.
  • img Community

    This new app suck! Go back to the old one. Sep 21, 2021

    By Wendy
    All I can say is, horrible. Go back to the separate apps for shopping and grocery. Dumb idea!! If I could give it a zero, I would.
  • Together when apart Jun 24, 2021

    By BmanBeyond
    We have loved this service and app since the pandemic. Our family ended up being separated by three states when the COVID seized the nation. My husband and I had “dates” on the phone ordering his groceries. We would discuss his meals for the week including his lunches for work, I’d add what he needed into the cart through the app then I would place the order for him to pick up at the Walmart around the corner from our home in Wyoming where he was at. I would always add something special and extra; his favorite dessert, a snack I thought he like for his lunch. Then after he’s pick up his order, which was always easy quick and simple at our Laramie Wy Walmart, he’d call to tell me what he got elated by the special items I’d thrown in he didn’t know about. It was so easy I’ve done it now for my kids too for those holidays we couldn’t be together I’d buy them a meal. When they were feeling down and I thought they could use a banana split night with friends I’d order up all the makings and have them pick up their order at their local Walmart. And never ever a problem with ordering or picking up ( outside of shortages during hoarding but that wasn’t a flaw in your system just our nations mentality) Thank you Walmart for making it easy to continue loving my family through food even when I can’t be there next to them.
  • My experiences May 27, 2021

    By Roy n Maggs
    I have not been a Walmart shopper. Actually for a very long time because of horrible service. We are talking about 20 years I have not shopped Walmart. I have to say my Walmart on Utah Ave. in Idaho Falls, ID is amazing. I don’t know what’s happening with the staff or with management but attitudes are better and I have enjoyed shopping at Walmart. I don’t say that lightly. I am a sr. Customer service agent at my company and I take customer service seriously. Customer satisfaction is my pristine work ethic and my integrity is very important to me. I will speak about my experience on the spot. Nowadays we have many other channels to give reviews, social media, rating sites, many on the phone surveys and so forth. I wanted to share on the review site. I have voiced my appreciation in the store, however the review site needs to know in words from me. People can change words, as we all know, and I wanted to be one to express my experiences. I have been back multiple times and I will continue to come back. It’s even more enjoyable as we are getting back to some sort of normalcy due to COVID restrictions. I have to say thank you. It’s nice to see people liking what they do or at least fake it till you make it at least. I know I am just one person of millions but I wanted to share. Thank you all for your time. A new satisfied customer. RB.
  • #I❤️WAL-MART! May 23, 2021

    By #FREECASSIE
    I am so super thankful for this app! And I’m very thankful for the employees of Walmart as well. I got into a little bit of trouble in my younger years when I picked some things up at Walmart that didn’t belong to me. And I got in trouble when I went out the door. I was told never to go back into Walmart ever again but I continue to go back into Walmart and I continued to shoplift. I haven’t stolen anything from Walmart since 2014. When I go into Walmart I give the employees a great deal of respect. I got into a little bit more trouble and my attorney was able to get my Walmart charges dismissed because I picked up some federal charges. Now I shop at Walmart probably five days a week and I probably spend at least 3000 a month there. When my little boy acts out in Walmart or for instance once he put some thing in his pocket I brought him back inside and made him tell them what he had done. And he ask out and he screams and yells I take him to the front and let him know that he’s on a camera and this is not how you act in public or at home and the Walmart employees have always went above and beyond to help me correct my seven-year-old son. Walmart truly does go above and beyond andI’m happy to call Walmart my family any day of the week! Yay Walmart keep on providing excellent customer service! This Honorably discharged Veteran thanks you so much! 💥
  • Horrible App Since Merge!! Jul 9, 2020

    By Wogger12
    I never leave reviews on apps, but I felt that I had to for this one. I used to love being able to do a grocery pick-up on the separate app. Ever since they merged this app with the grocery app I have had nothing but problems with trying to place my grocery pick-up order and have had to delete the app and re-download it multiple times. I especially have problems with the checkout process. I’ve had items that I added disappear from my order when I go to check out. The app has frozen before and wouldn’t let me proceed with checking out. And there has only been ONE time that I have successfully entered my pin for my EBT card in a single attempt for an order. Every other time that I’ve entered it I continuously get a message saying “Something went wrong. Please try again later.” I currently have spent an hour trying to get it to accept my pin and it still won’t accept it. I’ve tried closing the app and reopening it and had to change my time slot because I was about to lose my original one. We’re in the middle of a pandemic and I have an autoimmune disease and three children. This app is supposed to make it safer and easier for people like me to get their food during times like this. Fix the app and/or your current pin-entry company that you use!!!!
  • Website and associated emails misleading Jun 18, 2021

    By everynicknamealreadytakeb
    Walmart does not have their website and associated email instructions working properly. The app says things like free delivery but then when one gets to the checkout, it says delivery not available. Walmart also does not restock their items in anything remotely close to a timely fashion. When one wants to reorder something, typically it is not available at one's Walmart store location of choice for an unacceptably prolonged period of time - if Walmart wanted to do more business and satisfy its customers, it would keep much better track of inventory and keep its stores stocked with items in demand in a much more timely fashion, instead of expecting customers to go to other much less convenient locations to get the items they want. Also, when Walmart sends emails to notify customers that items are ready for pickup, it gives false instructions. In my most recent experience, the email instructed me to drive to "pick up" to have the item brought to my car, but when I arrived, not only did the employee who answered the "pick up area" phone line tell me I could not pick up my items there as the email instructed, but he hung up on me when I questioned him about why the email gave false instructions. The discourteousness of this employee either reflects poor training by Walmart or just low quality personnel hired by Walmart. Either way, it does not reflect well on Walmart.
  • Excellent program Apr 28, 2020

    By 2xl993
    I greatly appreciate thes service. Very easy to search thru the app to select the items you want. Prices are shown, and are the same prices as in the store. You can select to allow substituitions if the item you want is not in stock. When you pick up your items you can elect to not accept the subsitute, and you are given credit right away. If you select no substitues then if they do not have the item, it shows that in your delivery notice on the app - and not charged, of course. After you have completed your list, you can keep adding items, as you think of them, up to midnight the day before. When you later go back into the app to add to add items, your list does not appear. You go ahead and select the item(s) you want, click to purchase and it will ask if you want to add it to your current order. Click “yes” then you can review your full order. They send you an email when it is ready for pick up (at the previous time you have requsted). You can also look at the app and see the progress as your order is being prepared. Then go to the store to the Pick Up area, park in front of a number and tell them you are there on the app. Or wait and they’ll come out and ask your name. It’s all simpler than this LONG explanation. Great Servce.
  • Walmart review Mar 25, 2021

    By halesmom96
    I love the Walmart app. I don’t like it that they use third party vendors for certain products and those products are double the cost of buying them from the store or any other office supply store. I also think it’s strange that they are recently constantly sold out in the stores, but that third party vendor has them for double the cost. Makes me wonder if the vendor is getting a deal, buying them up from the stores and doubled the price. These have recently became popular items. The only other thing with the app is their online grocery delivery isn’t up to speed with competitors. The competitors have your shoppers communicate with them as they shop. That way if they are out of something, and find something better, they instantly give you the option rather than not getting a substitute or getting a substitute that is completely wrong. I would like to see them bring that up to what the competitors offer. Plus I have had two deliveries just not show and had to contact Walmart through the chat for delivery and then been disconnected from chats. Other than that I love the convenience and I hope they continue to do delivery and bring the process up to what their competitors offer.
  • Oct 16, 2021

    By Laureen Walters
    This new app is getting on my nerves, it always stating out of stock, but I go inside the store and my products are on the shelf. The 2nd thing I hate, is the shipping items and it's on the shelves. Listen I would like the old app back please!! Other than that! It is what it is......"the old saying is if its not broke leave it alone!!"
  • App is great but needs some improvements Aug 20, 2020

    By nonotothenono
    I think the app is great, but as with all things, there’s always room for improvement. It would be really nice if you could look at the grocery pickup substitutions and opt out of whichever ones you don’t like before you even get to the store. Since I can’t do that beforehand, it forces you to talk face-to-face to the worker to identify what you don’t want, then they have to spend their time on their scanner and in your trunk digging through your groceries to try to find what you don’t want. It wastes everyone’s time, plus this is just further exposure during an activity that’s supposed to be darn near contactless. This applies to the site as well, both of these things could be better. Also, sometimes when I search for something, it’ll bring up only certain options but when I select one and then look at “similar items,” it’ll show me more options of what I actually want. For example, if I look for “Kiwi protector spray” to find Kiwi protector spray for a tent, the single thing that comes up is Kiwi Camp Dry Performance Fabric Protector Spray (which is not exactly what I want). But then when I select it and look in “similar items,” the thing I actually want (Kiwi Camp Dry Heavy Duty Water Repellant) suddenly shows up... maybe my keywords aren’t the best, but I feel like it’s not too far off base, especially if I put Kiwi and spray.
  • Oct 18, 2021

    By Elaine Z-Aceves
    I have found the app to be useful more often during holidays. I usually order my groceries and have them delivered anytime that I know I'm going to be doing a large amount of cooking. it's helpful because it cuts down on the time that I have to spend away from the house. it also allows me to catch up on chores and just have the groceries delivered and I have to worry about that. thanks Walmart great app!
  • img Community

    New app is terrible! Oct 14, 2021

    By Chris
    I absolutely HATE the app update. Trying to place an order is such a hassle now. You add items to your pick up Order and 1/2 of what you order gets put in to be shipped. If I wanted my items shipped I would not have chosen the pick up Last week I placed a pick up order and received a rotten yam in my order. It was unreal trying to get a refund. I ended up having to call “Walmart.com” from customer service inside the store. The yam was not listed as a returnable item.
  • img Community

    Grocery shopping is like using Google search now Oct 11, 2021

    By Holly Murrah
    I feel trapped in my Walmart contract and am very unhappy with how maddening it is to place my grocery order now. It's like no one in app development even bothered to try and test out placing an actual grocery order for themselves to realize how incredibly awful the shopping experience became. I've been a faithful grocery app user for years. They really need a reality check. I'm stuck with a Walmart membership.
  • img Community

    Baaad app update please remove Oct 6, 2021

    By Sandra Green
    One star is too much! Remove the update. Cant figure anything put. Please ASAP.
  • img Community

    Walmart app grocery pickup Oct 5, 2021

    By Virginia Hancock
    Where did you put the pickup times and checkout????????. This is the worst upgrade ever. I've got $135.00 worth of groceries in my cart and can't checkout. I clicked on grocery pickup but it does not give times to schedule. This is ridiculous. I've been using this app for years without this trouble.
  • img Community

    THIS UPDATE IS RIDICULOUSLY IGNORANT Oct 5, 2021

    By GINA MOSS
    WHOEVER DECIDED TO UPDATE AND COMBINE THE SHIPPING AND GROCERY TOGETHER SHOULD BE FIRED THIS IS SO SO FRUSTRATING!!!
  • img Community

    New update is terrible Oct 5, 2021

    By Lynsee Spruell
    The new app update is awful. This app went from user friendly and convenient to absolutely terrible and hard to navigate with this new update. I can’t believe how bad this update is. Walmart needs to fix this before they lose customers.
  • img Community

    THIS NEW APP SUCKS!!! Sep 30, 2021

    By Sara Per
    This is the dumbest update ever. Why is shipping/grocery pickup combined??? PLEASE CHANGE IT BACK!
  • img Community

    The new app is scamming us Sep 24, 2021

    By Wanda N Brian Poppe
    Combining the app has made it so Walmart can charge up to 10 times the cost it advertises for grocery items. I got hit three times before I realized it and had to take my stuff back. I am not paying $28 for a box of single Kool-Aid mixes. I think I am going to totally stopped shopping at Walmart this is scary crazy
  • img Community

    This sucks so bad used to be good Sep 23, 2021

    By Sir james Laurie Addie
    Please why cant i pick by store anymore this whole scan item thats in store for price and it either gives you the wrong inflated price, or says we dont see this in our store. Does that mean i can just walk out with it cause obviously this new app doesnt have proper inventory. Why did you update it the last one was so much better. Stupid stupid app. Now i got to ask an associate the price on wverything so stupid.
  • img Community

    This new app suck! Go back to the old one. Sep 21, 2021

    By Wendy
    All I can say is, horrible. Go back to the separate apps for shopping and grocery. Dumb idea!! If I could give it a zero, I would.
  • img Community

    New app is terrible! Oct 14, 2021

    By Chris
    I absolutely HATE the app update. Trying to place an order is such a hassle now. You add items to your pick up Order and 1/2 of what you order gets put in to be shipped. If I wanted my items shipped I would not have chosen the pick up Last week I placed a pick up order and received a rotten yam in my order. It was unreal trying to get a refund. I ended up having to call “Walmart.com” from customer service inside the store. The yam was not listed as a returnable item.
  • img Community

    Grocery shopping is like using Google search now Oct 11, 2021

    By Holly Murrah
    I feel trapped in my Walmart contract and am very unhappy with how maddening it is to place my grocery order now. It's like no one in app development even bothered to try and test out placing an actual grocery order for themselves to realize how incredibly awful the shopping experience became. I've been a faithful grocery app user for years. They really need a reality check. I'm stuck with a Walmart membership.
  • img Community

    Baaad app update please remove Oct 6, 2021

    By Sandra Green
    One star is too much! Remove the update. Cant figure anything put. Please ASAP.
  • img Community

    Walmart app grocery pickup Oct 5, 2021

    By Virginia Hancock
    Where did you put the pickup times and checkout????????. This is the worst upgrade ever. I've got $135.00 worth of groceries in my cart and can't checkout. I clicked on grocery pickup but it does not give times to schedule. This is ridiculous. I've been using this app for years without this trouble.
  • img Community

    THIS UPDATE IS RIDICULOUSLY IGNORANT Oct 5, 2021

    By GINA MOSS
    WHOEVER DECIDED TO UPDATE AND COMBINE THE SHIPPING AND GROCERY TOGETHER SHOULD BE FIRED THIS IS SO SO FRUSTRATING!!!
  • img Community

    New update is terrible Oct 5, 2021

    By Lynsee Spruell
    The new app update is awful. This app went from user friendly and convenient to absolutely terrible and hard to navigate with this new update. I can’t believe how bad this update is. Walmart needs to fix this before they lose customers.
  • img Community

    THIS NEW APP SUCKS!!! Sep 30, 2021

    By Sara Per
    This is the dumbest update ever. Why is shipping/grocery pickup combined??? PLEASE CHANGE IT BACK!
  • img Community

    The new app is scamming us Sep 24, 2021

    By Wanda N Brian Poppe
    Combining the app has made it so Walmart can charge up to 10 times the cost it advertises for grocery items. I got hit three times before I realized it and had to take my stuff back. I am not paying $28 for a box of single Kool-Aid mixes. I think I am going to totally stopped shopping at Walmart this is scary crazy
  • img Community

    This sucks so bad used to be good Sep 23, 2021

    By Sir james Laurie Addie
    Please why cant i pick by store anymore this whole scan item thats in store for price and it either gives you the wrong inflated price, or says we dont see this in our store. Does that mean i can just walk out with it cause obviously this new app doesnt have proper inventory. Why did you update it the last one was so much better. Stupid stupid app. Now i got to ask an associate the price on wverything so stupid.
  • img Community

    This new app suck! Go back to the old one. Sep 21, 2021

    By Wendy
    All I can say is, horrible. Go back to the separate apps for shopping and grocery. Dumb idea!! If I could give it a zero, I would.
  • img Expert
    1. Browse tons of items you can get shipped directly to you! From paper towels to PlayStations, find everything you want and more
    2. Fill your prescriptions with absolute ease! No matter what medicine you need, get it fast
    3. Walmart Pay lets you pay your bill from your mobile device so you don't even have to bring your wallet

    Reviewed by Katelyn on July 11, 2018

  • Together when apart Jun 24, 2021

    By BmanBeyond
    We have loved this service and app since the pandemic. Our family ended up being separated by three states when the COVID seized the nation. My husband and I had “dates” on the phone ordering his groceries. We would discuss his meals for the week including his lunches for work, I’d add what he needed into the cart through the app then I would place the order for him to pick up at the Walmart around the corner from our home in Wyoming where he was at. I would always add something special and extra; his favorite dessert, a snack I thought he like for his lunch. Then after he’s pick up his order, which was always easy quick and simple at our Laramie Wy Walmart, he’d call to tell me what he got elated by the special items I’d thrown in he didn’t know about. It was so easy I’ve done it now for my kids too for those holidays we couldn’t be together I’d buy them a meal. When they were feeling down and I thought they could use a banana split night with friends I’d order up all the makings and have them pick up their order at their local Walmart. And never ever a problem with ordering or picking up ( outside of shortages during hoarding but that wasn’t a flaw in your system just our nations mentality) Thank you Walmart for making it easy to continue loving my family through food even when I can’t be there next to them.
  • My experiences May 27, 2021

    By Roy n Maggs
    I have not been a Walmart shopper. Actually for a very long time because of horrible service. We are talking about 20 years I have not shopped Walmart. I have to say my Walmart on Utah Ave. in Idaho Falls, ID is amazing. I don’t know what’s happening with the staff or with management but attitudes are better and I have enjoyed shopping at Walmart. I don’t say that lightly. I am a sr. Customer service agent at my company and I take customer service seriously. Customer satisfaction is my pristine work ethic and my integrity is very important to me. I will speak about my experience on the spot. Nowadays we have many other channels to give reviews, social media, rating sites, many on the phone surveys and so forth. I wanted to share on the review site. I have voiced my appreciation in the store, however the review site needs to know in words from me. People can change words, as we all know, and I wanted to be one to express my experiences. I have been back multiple times and I will continue to come back. It’s even more enjoyable as we are getting back to some sort of normalcy due to COVID restrictions. I have to say thank you. It’s nice to see people liking what they do or at least fake it till you make it at least. I know I am just one person of millions but I wanted to share. Thank you all for your time. A new satisfied customer. RB.
  • #I❤️WAL-MART! May 23, 2021

    By #FREECASSIE
    I am so super thankful for this app! And I’m very thankful for the employees of Walmart as well. I got into a little bit of trouble in my younger years when I picked some things up at Walmart that didn’t belong to me. And I got in trouble when I went out the door. I was told never to go back into Walmart ever again but I continue to go back into Walmart and I continued to shoplift. I haven’t stolen anything from Walmart since 2014. When I go into Walmart I give the employees a great deal of respect. I got into a little bit more trouble and my attorney was able to get my Walmart charges dismissed because I picked up some federal charges. Now I shop at Walmart probably five days a week and I probably spend at least 3000 a month there. When my little boy acts out in Walmart or for instance once he put some thing in his pocket I brought him back inside and made him tell them what he had done. And he ask out and he screams and yells I take him to the front and let him know that he’s on a camera and this is not how you act in public or at home and the Walmart employees have always went above and beyond to help me correct my seven-year-old son. Walmart truly does go above and beyond andI’m happy to call Walmart my family any day of the week! Yay Walmart keep on providing excellent customer service! This Honorably discharged Veteran thanks you so much! 💥
  • Horrible App Since Merge!! Jul 9, 2020

    By Wogger12
    I never leave reviews on apps, but I felt that I had to for this one. I used to love being able to do a grocery pick-up on the separate app. Ever since they merged this app with the grocery app I have had nothing but problems with trying to place my grocery pick-up order and have had to delete the app and re-download it multiple times. I especially have problems with the checkout process. I’ve had items that I added disappear from my order when I go to check out. The app has frozen before and wouldn’t let me proceed with checking out. And there has only been ONE time that I have successfully entered my pin for my EBT card in a single attempt for an order. Every other time that I’ve entered it I continuously get a message saying “Something went wrong. Please try again later.” I currently have spent an hour trying to get it to accept my pin and it still won’t accept it. I’ve tried closing the app and reopening it and had to change my time slot because I was about to lose my original one. We’re in the middle of a pandemic and I have an autoimmune disease and three children. This app is supposed to make it safer and easier for people like me to get their food during times like this. Fix the app and/or your current pin-entry company that you use!!!!
  • Excellent program Apr 28, 2020

    By 2xl993
    I greatly appreciate thes service. Very easy to search thru the app to select the items you want. Prices are shown, and are the same prices as in the store. You can select to allow substituitions if the item you want is not in stock. When you pick up your items you can elect to not accept the subsitute, and you are given credit right away. If you select no substitues then if they do not have the item, it shows that in your delivery notice on the app - and not charged, of course. After you have completed your list, you can keep adding items, as you think of them, up to midnight the day before. When you later go back into the app to add to add items, your list does not appear. You go ahead and select the item(s) you want, click to purchase and it will ask if you want to add it to your current order. Click “yes” then you can review your full order. They send you an email when it is ready for pick up (at the previous time you have requsted). You can also look at the app and see the progress as your order is being prepared. Then go to the store to the Pick Up area, park in front of a number and tell them you are there on the app. Or wait and they’ll come out and ask your name. It’s all simpler than this LONG explanation. Great Servce.
  • Walmart review Mar 25, 2021

    By halesmom96
    I love the Walmart app. I don’t like it that they use third party vendors for certain products and those products are double the cost of buying them from the store or any other office supply store. I also think it’s strange that they are recently constantly sold out in the stores, but that third party vendor has them for double the cost. Makes me wonder if the vendor is getting a deal, buying them up from the stores and doubled the price. These have recently became popular items. The only other thing with the app is their online grocery delivery isn’t up to speed with competitors. The competitors have your shoppers communicate with them as they shop. That way if they are out of something, and find something better, they instantly give you the option rather than not getting a substitute or getting a substitute that is completely wrong. I would like to see them bring that up to what the competitors offer. Plus I have had two deliveries just not show and had to contact Walmart through the chat for delivery and then been disconnected from chats. Other than that I love the convenience and I hope they continue to do delivery and bring the process up to what their competitors offer.
  • Oct 18, 2021

    By Elaine Z-Aceves
    I have found the app to be useful more often during holidays. I usually order my groceries and have them delivered anytime that I know I'm going to be doing a large amount of cooking. it's helpful because it cuts down on the time that I have to spend away from the house. it also allows me to catch up on chores and just have the groceries delivered and I have to worry about that. thanks Walmart great app!
  • Savings Catcher- it works!!! Aug 11, 2018

    By the good RN
    I have been using savings catcher for a year now, been working to catch Walmart NOT giving me deals that I know other stores offer. Nope! Walmart ALWAYS give me those deals, they never ever miss! One time I thought they did but I found out I was wrong. The other store had gone up on their price and it was I that was not aware... If you shop at Walmart you’d better download the Walmart app, use savings catcher, and stop playing around! I’ve already saved $65 so far without even trying, just buying my same ordinary groceries that I normally buy, not doing ANYTHING different. I don’t have time for coupons and price checking and stuff. Wayyy too busy for that! So, after I check out I get into my car, open the app real quick, scan my receipt real quick, then go home. Two days later I check the app and see the savings building up. Just that easy! Once I get to $100 I’ll redeem it for something. And it’s fun, the kids love watching it build up, too!.. You all better get this little extra money, we all deserve a break so why not? 😉
  • Too many bags/app glitches Mar 5, 2021

    By Mathcat60
    I ordered 18 items and got 17 plastic bags. When I called customer service I was told that every time I place my order I can call customer service and they will contact the store and tell them that I don’t want so many bags. What kind of solution is that? I was told that was an easy way to handle it. What is easy about calling customer service? Why can’t there be an easier way to note not wanting so many plastic bags through the app? Why is Walmart so against conservation and the environment? Publix actually thanks customers when they bring their own bags. I have been getting my groceries delivered for months and I am overrun with plastic bags. I also have encountered two major glitches over the last four months. The first was that I couldn’t place an delivery order but I could place an express delivery. That took a month to resolve and customer service never notified me that the problem was fixed. Now for the last two weeks when I try to check out, I get a pop up that says I need a minimum order of $35 even though my order is over $35. Customer service is absolutely no help...use another browser, another device or do some troubleshooting. I found a way to get around it, but what an aggravation. I don’t plan on renewing this service.
  • Website and associated emails misleading Jun 18, 2021

    By everynicknamealreadytakeb
    Walmart does not have their website and associated email instructions working properly. The app says things like free delivery but then when one gets to the checkout, it says delivery not available. Walmart also does not restock their items in anything remotely close to a timely fashion. When one wants to reorder something, typically it is not available at one's Walmart store location of choice for an unacceptably prolonged period of time - if Walmart wanted to do more business and satisfy its customers, it would keep much better track of inventory and keep its stores stocked with items in demand in a much more timely fashion, instead of expecting customers to go to other much less convenient locations to get the items they want. Also, when Walmart sends emails to notify customers that items are ready for pickup, it gives false instructions. In my most recent experience, the email instructed me to drive to "pick up" to have the item brought to my car, but when I arrived, not only did the employee who answered the "pick up area" phone line tell me I could not pick up my items there as the email instructed, but he hung up on me when I questioned him about why the email gave false instructions. The discourteousness of this employee either reflects poor training by Walmart or just low quality personnel hired by Walmart. Either way, it does not reflect well on Walmart.
  • Oct 16, 2021

    By Laureen Walters
    This new app is getting on my nerves, it always stating out of stock, but I go inside the store and my products are on the shelf. The 2nd thing I hate, is the shipping items and it's on the shelves. Listen I would like the old app back please!! Other than that! It is what it is......"the old saying is if its not broke leave it alone!!"
  • App is great but needs some improvements Aug 20, 2020

    By nonotothenono
    I think the app is great, but as with all things, there’s always room for improvement. It would be really nice if you could look at the grocery pickup substitutions and opt out of whichever ones you don’t like before you even get to the store. Since I can’t do that beforehand, it forces you to talk face-to-face to the worker to identify what you don’t want, then they have to spend their time on their scanner and in your trunk digging through your groceries to try to find what you don’t want. It wastes everyone’s time, plus this is just further exposure during an activity that’s supposed to be darn near contactless. This applies to the site as well, both of these things could be better. Also, sometimes when I search for something, it’ll bring up only certain options but when I select one and then look at “similar items,” it’ll show me more options of what I actually want. For example, if I look for “Kiwi protector spray” to find Kiwi protector spray for a tent, the single thing that comes up is Kiwi Camp Dry Performance Fabric Protector Spray (which is not exactly what I want). But then when I select it and look in “similar items,” the thing I actually want (Kiwi Camp Dry Heavy Duty Water Repellant) suddenly shows up... maybe my keywords aren’t the best, but I feel like it’s not too far off base, especially if I put Kiwi and spray.
  • Why fix something that isn’t broke Sep 30, 2021

    By TweetyBTT
    I hate the new update. I for the life of me have a hard time trying to change the store location (still haven’t figured it out). When I scan the price of an item I know is on either rollback or clearance the app shows the regular price regardless and sometimes on clearance items don’t show the price at all. I like how on target and Kroger you can make a grocery list and shop from that list on your app. I don’t see that option on the Walmart app. When I go to use the price checker it you always have to tap “got it” on the screen before you can scan anything. Like why do I have to read your message about “shopping smart with scanner” every single time? The app was fine the way it was. I don’t even do these app reviews but I felt kinda strongly about them changing the app because when I do shop there I always use the app. Only reason I gave it a 3star was because the convenience of Walmart pay. I wish I could still get my paper receipt when I use Walmart pay as well. At least there should be an option whether or not the customer wants it printed. I use rebate apps and often need my receipt. I also think you all should consider letting your customers use apple like most stores. Maybe then I would at least be able to get my receipt printed
  • Run around May 19, 2021

    By 12:()?
    I ordered six items. At first all but one was going to be delivered to me. I went in to remove the bug spray that they wouldn’t ship, so I didn’t have to drive to the store. I went back to the cart, then the air mattress wouldn’t ship I would have to go to the store for that. So I went in and put the bug spray back on, since I had to go to the store anyway now. I moved everything to curb side pick up. A day later I get a message that the air mattress and bug spray are sold out. I had to sign up for the app to find that out. When I read that, I got a text saying my order is ready for pick up. I wasn’t posted until 12:30 pm today. But was sent 12:05 am. So I wasted all morning waiting to be told I need to go to the store to pick up items that were able to be sent to the house. So I have to drive to the store to pick up three things I could have had yesterday if I drove to the store, went in a purchased them. I could have sealed my tent yesterday and packed up by now but I had to wait till today. I won’t be home until 1:30. By the time I seal the tent and let it dry I have to pack it away tomorrow. So I’ve been put out for two days only to get three of the six items I need. That the app told me that you have can ship them then, can’t ship must pick up, to no we really don’t have those products. What a waste of time and effort. Now you want a nick name only to say I can’t us it because it is taken.
  • Oct 17, 2021

    By Hilary Claar
    The new update is the worst. It's like they're trying to shove shipping down your throat. Half the time my items end up split up between shipping and pickup and then I have to go back and fix it when I go to check out. Not even sure how that happens because they are available for pickup and I set my settings to pickup only but it always goes back to showing me shipping items also.
  • Something has gone wrong Aug 4, 2021

    By Wsj1919
    I’m not sure what the problem is because I used to have no trouble with this app or ordering online. I always had a fairly smooth experience. However, for the last month or so, I cannot check-in the way I used to when my pickup order was ready. I used to get a text and email. Now I only get an email, but when I try to check in with the email, there’s some sort of glitch. It doesn’t take me to the same screen in the app that it used to. It used to estimate my distance to the store I was picking up from, and then it would have me enter my parking space number when I arrived. For some odd reason, it doesn’t do that anymore. The associates are always nice and helpful in looking up my order, but I didn’t have to go through that process previously when the app was working correctly. Then today I am trying to add a couple of items to my pickup order for tomorrow, but it won’t let me add them to my existing order. It’s creating a new order instead and wanting to charge me a fee for not having a minimum $35 order. It will let me adjust quantities on items already in the pickup order, but it isn’t letting me add anything new. I used to have no problem adding items (within a certain time frame) after submitting the order so I don’t know why it’s a problem now. Not sure what has changed, but it is definitely not as user-friendly as before. Please fix…
  • Changes made this app worse... Jul 23, 2021

    By dknviwoic
    At I started using the app at the height of COVID. It was simple and great. Now they are trying to maximize profits by merging the grocery app and full store app, and it has made food shopping loathsome. I literally never write reviews, so the fact that I took any time out of my day to do this is proof of how annoying this new purchasing experience is. After the change if you ever want to shop for anything, it is a confusing many stepped process. Did you not have a UX or UI team working on this at all? The literal point of good design is to have the least amount of clicks as possible. Now, instead of groceries being clearly labeled by department, I have to use the “Search bar” to look for specific things, which cuts out browsing altogether. The worst part is that every time you search for a food, you then have to click AGAIN to say that you only want to see foods that are deliverable. WHAT?!?Why? If I have a grocery list of 50 things, that is 50 times I have t click the “delivered” button. The worst is when I put something in my cart and find out only when I am checking out that it is not even in store and is being shipped from a separate location. I LITERALLY JUST HAD KETCHUP SHIPPED FROM A SEPARATE LOCATION. IT CAME IN ITS OWN BOX. Not only does this not make sense, but it is terrible for the earth. Corporation like this are destroying the planet for no reason. TRY INSTACART
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    New app is terrible! Oct 14, 2021

    By Chris
    I absolutely HATE the app update. Trying to place an order is such a hassle now. You add items to your pick up Order and 1/2 of what you order gets put in to be shipped. If I wanted my items shipped I would not have chosen the pick up Last week I placed a pick up order and received a rotten yam in my order. It was unreal trying to get a refund. I ended up having to call “Walmart.com” from customer service inside the store. The yam was not listed as a returnable item.
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    Grocery shopping is like using Google search now Oct 11, 2021

    By Holly Murrah
    I feel trapped in my Walmart contract and am very unhappy with how maddening it is to place my grocery order now. It's like no one in app development even bothered to try and test out placing an actual grocery order for themselves to realize how incredibly awful the shopping experience became. I've been a faithful grocery app user for years. They really need a reality check. I'm stuck with a Walmart membership.
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    Baaad app update please remove Oct 6, 2021

    By Sandra Green
    One star is too much! Remove the update. Cant figure anything put. Please ASAP.
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    Walmart app grocery pickup Oct 5, 2021

    By Virginia Hancock
    Where did you put the pickup times and checkout????????. This is the worst upgrade ever. I've got $135.00 worth of groceries in my cart and can't checkout. I clicked on grocery pickup but it does not give times to schedule. This is ridiculous. I've been using this app for years without this trouble.
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    THIS UPDATE IS RIDICULOUSLY IGNORANT Oct 5, 2021

    By GINA MOSS
    WHOEVER DECIDED TO UPDATE AND COMBINE THE SHIPPING AND GROCERY TOGETHER SHOULD BE FIRED THIS IS SO SO FRUSTRATING!!!
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    New update is terrible Oct 5, 2021

    By Lynsee Spruell
    The new app update is awful. This app went from user friendly and convenient to absolutely terrible and hard to navigate with this new update. I can’t believe how bad this update is. Walmart needs to fix this before they lose customers.
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    THIS NEW APP SUCKS!!! Sep 30, 2021

    By Sara Per
    This is the dumbest update ever. Why is shipping/grocery pickup combined??? PLEASE CHANGE IT BACK!
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    The new app is scamming us Sep 24, 2021

    By Wanda N Brian Poppe
    Combining the app has made it so Walmart can charge up to 10 times the cost it advertises for grocery items. I got hit three times before I realized it and had to take my stuff back. I am not paying $28 for a box of single Kool-Aid mixes. I think I am going to totally stopped shopping at Walmart this is scary crazy
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    This sucks so bad used to be good Sep 23, 2021

    By Sir james Laurie Addie
    Please why cant i pick by store anymore this whole scan item thats in store for price and it either gives you the wrong inflated price, or says we dont see this in our store. Does that mean i can just walk out with it cause obviously this new app doesnt have proper inventory. Why did you update it the last one was so much better. Stupid stupid app. Now i got to ask an associate the price on wverything so stupid.
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    This new app suck! Go back to the old one. Sep 21, 2021

    By Wendy
    All I can say is, horrible. Go back to the separate apps for shopping and grocery. Dumb idea!! If I could give it a zero, I would.

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