Ratings & Reviews

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  • img Community

    HATE IT! This new update is more trouble than it’s worth Jan 14, 2022

    By Tearra Shearer
    I was forced to do a pickup order because of no delivery times available. So why did I get a notification that Alejandro is pulling up with one pack of juice boxes! Why waste gas for one item? Why couldn’t he just bring The whole order??! This is so frustrating!!!!
  • img Community

    I hate the new Walmart.com shopping cart app frustrating Nov 18, 2021

    By Kathy Reed
    I am talking this time, about using it with my PC. Everything gets dumped into one cart, delivery, and ship. It sits to one side on my PC screen and is difficult and small. Hard to see all my items at once, even if just a few. Hard to scroll, have to keep deciding to pickup or have shipped. PLEASE BRING BACK the old style.
  • img Community

    New app is terrible! Oct 14, 2021

    By Chris
    I absolutely HATE the app update. Trying to place an order is such a hassle now. You add items to your pick up Order and 1/2 of what you order gets put in to be shipped. If I wanted my items shipped I would not have chosen the pick up Last week I placed a pick up order and received a rotten yam in my order. It was unreal trying to get a refund. I ended up having to call “Walmart.com” from customer service inside the store. The yam was not listed as a returnable item.
  • img Community

    Grocery shopping is like using Google search now Oct 11, 2021

    By Holly Murrah
    I feel trapped in my Walmart contract and am very unhappy with how maddening it is to place my grocery order now. It's like no one in app development even bothered to try and test out placing an actual grocery order for themselves to realize how incredibly awful the shopping experience became. I've been a faithful grocery app user for years. They really need a reality check. I'm stuck with a Walmart membership.
  • img Community

    Baaad app update please remove Oct 6, 2021

    By Sandra Green
    One star is too much! Remove the update. Cant figure anything put. Please ASAP.
  • img Community

    Walmart app grocery pickup Oct 5, 2021

    By Virginia Hancock
    Where did you put the pickup times and checkout????????. This is the worst upgrade ever. I've got $135.00 worth of groceries in my cart and can't checkout. I clicked on grocery pickup but it does not give times to schedule. This is ridiculous. I've been using this app for years without this trouble.
  • img Community

    THIS UPDATE IS RIDICULOUSLY IGNORANT Oct 5, 2021

    By GINA MOSS
    WHOEVER DECIDED TO UPDATE AND COMBINE THE SHIPPING AND GROCERY TOGETHER SHOULD BE FIRED THIS IS SO SO FRUSTRATING!!!
  • img Community

    New update is terrible Oct 5, 2021

    By Lynsee Spruell
    The new app update is awful. This app went from user friendly and convenient to absolutely terrible and hard to navigate with this new update. I can’t believe how bad this update is. Walmart needs to fix this before they lose customers.
  • img Community

    THIS NEW APP SUCKS!!! Sep 30, 2021

    By Sara Per
    This is the dumbest update ever. Why is shipping/grocery pickup combined??? PLEASE CHANGE IT BACK!
  • img Community

    The new app is scamming us Sep 24, 2021

    By Wanda N Brian Poppe
    Combining the app has made it so Walmart can charge up to 10 times the cost it advertises for grocery items. I got hit three times before I realized it and had to take my stuff back. I am not paying $28 for a box of single Kool-Aid mixes. I think I am going to totally stopped shopping at Walmart this is scary crazy
  • #I❤️WAL-MART! May 23, 2021

    By #FREECASSIE
    I am so super thankful for this app! And I’m very thankful for the employees of Walmart as well. I got into a little bit of trouble in my younger years when I picked some things up at Walmart that didn’t belong to me. And I got in trouble when I went out the door. I was told never to go back into Walmart ever again but I continue to go back into Walmart and I continued to shoplift. I haven’t stolen anything from Walmart since 2014. When I go into Walmart I give the employees a great deal of respect. I got into a little bit more trouble and my attorney was able to get my Walmart charges dismissed because I picked up some federal charges. Now I shop at Walmart probably five days a week and I probably spend at least 3000 a month there. When my little boy acts out in Walmart or for instance once he put some thing in his pocket I brought him back inside and made him tell them what he had done. And he ask out and he screams and yells I take him to the front and let him know that he’s on a camera and this is not how you act in public or at home and the Walmart employees have always went above and beyond to help me correct my seven-year-old son. Walmart truly does go above and beyond andI’m happy to call Walmart my family any day of the week! Yay Walmart keep on providing excellent customer service! This Honorably discharged Veteran thanks you so much! 💥
  • Just better than Slice Bread Dec 22, 2021

    By AleinOne
    This is so true, that Some Day we will be getting Slice Bread while it's still warm from here dropping on our landing pad everyone will have close to there exit door, where they might get into the tube runner. You'll lay down in this tube, type into the address you want to be at, in seconds your one hundred miles from your last address. It takes seconds for first hundred miles Walmart takes you. You'll make first thousand miles in Minutes Walmart takes you. Over seas or under seas it will take Walmart Hour to minutes to seconds to get you to there east or west coast of where you might be heading into that country that you have typed into that tube and be billed later for the weight of your tube of address you went to, or if trailer tube was also used and if trailer was with oxygen for another human or pet or food for freshness. This is How Our Days Will Be Off The Ground and into the Tube Supplied By Walmart and Several other places. But as For Now I Like The Way I Can Place A Order Today and have it in my hands to toss into to auto and Bring it With Me Within A Few Days is Really So GREAT FOR ME RIGHT NOW !!!! Thank You to All that makes This So Great for Me Now, Randy of the Northern Part of Michigan of the Lower Part. Merry Christmas and Please Have A, Great & Safe & Wonderful NEW YEAR 2022 !!!!
  • Horrible App Since Merge!! Jul 9, 2020

    By Wogger12
    I never leave reviews on apps, but I felt that I had to for this one. I used to love being able to do a grocery pick-up on the separate app. Ever since they merged this app with the grocery app I have had nothing but problems with trying to place my grocery pick-up order and have had to delete the app and re-download it multiple times. I especially have problems with the checkout process. I’ve had items that I added disappear from my order when I go to check out. The app has frozen before and wouldn’t let me proceed with checking out. And there has only been ONE time that I have successfully entered my pin for my EBT card in a single attempt for an order. Every other time that I’ve entered it I continuously get a message saying “Something went wrong. Please try again later.” I currently have spent an hour trying to get it to accept my pin and it still won’t accept it. I’ve tried closing the app and reopening it and had to change my time slot because I was about to lose my original one. We’re in the middle of a pandemic and I have an autoimmune disease and three children. This app is supposed to make it safer and easier for people like me to get their food during times like this. Fix the app and/or your current pin-entry company that you use!!!!
  • Website and associated emails misleading Jun 18, 2021

    By everynicknamealreadytakeb
    Walmart does not have their website and associated email instructions working properly. The app says things like free delivery but then when one gets to the checkout, it says delivery not available. Walmart also does not restock their items in anything remotely close to a timely fashion. When one wants to reorder something, typically it is not available at one's Walmart store location of choice for an unacceptably prolonged period of time - if Walmart wanted to do more business and satisfy its customers, it would keep much better track of inventory and keep its stores stocked with items in demand in a much more timely fashion, instead of expecting customers to go to other much less convenient locations to get the items they want. Also, when Walmart sends emails to notify customers that items are ready for pickup, it gives false instructions. In my most recent experience, the email instructed me to drive to "pick up" to have the item brought to my car, but when I arrived, not only did the employee who answered the "pick up area" phone line tell me I could not pick up my items there as the email instructed, but he hung up on me when I questioned him about why the email gave false instructions. The discourteousness of this employee either reflects poor training by Walmart or just low quality personnel hired by Walmart. Either way, it does not reflect well on Walmart.
  • Delivery Nightmare Aug 21, 2020

    By The Teatcher & Artist
    The first time I ordered grocery delivery my order was stolen by the driver, but when I contacted Walmart support I was met with excellent customer service. I ordered a second time without problem. However today’s just been a nightmare. I had my order scheduled for 7-8, and at 6: 46 received an email my order would be there at 6:52. At 7:13 I get an email letting me know the substitutions, and what was unavailable. 8:20 rolls by so I use chat assistance to contact a customer service agent, where I’m assured my delivery will come, it’s just taking longer due to higher volumes of merchandise being ordered. 9:10 comes so we called to ask on the status of the order (we doubted it was coming at this point but wanted to know what was going on). We were then rudely told that no one was home (uh, yes we were) so the ordered was returned by the driver, that the store was closed, and to call back at 8am to get my order rescheduled. What?! We seriously waited hours for our order only to be told off, and to call back the next day. Why couldn’t he just reschedule us or refund us, save us the trouble having to go through this again. And the whole time on the Walmart app it just said the status of my order was ‘preparing’, and still says that. This whole process has been a nightmare.
  • Horrible App Redesign Oct 31, 2021

    By Ruined Game Report
    The app redesign is terrible. The search filters don’t lock so you wind up having half your crap in a separate cart where they want you to pay for shipping when you are trying to do a pickup order! Then, half of what you want is “out of stock”! Twice I have tested this, showing out of stock for pickup while in the store looking at the item. Not to mention, you have no control over your order. On Instacart, you can work with your shopper on replacements and extras. On Walmart, your order has to be placed usually the day before, half the stuff is for shipping only, leaving you no option but to go elsewhere for those items, and you don’t know if you will get everything until 30 minutes before pickup where they don’t let you choose replacements! Horrible. If you don’t pay attention to other shopping apps, you will fall behind in this game. I canceled my Walmart+ because every time I did delivery my order got stolen by the drive and your app redesign makes shopping stressful and inconvenient. How do you expect to keep customers with this horrible thing? Improve your shopping experience for app users, and I might be back. Good luck with this travesty. I do not recommend this app, store, or their yearly membership. Use at your own stress and risk!
  • Excellent program Apr 28, 2020

    By 2xl993
    I greatly appreciate thes service. Very easy to search thru the app to select the items you want. Prices are shown, and are the same prices as in the store. You can select to allow substituitions if the item you want is not in stock. When you pick up your items you can elect to not accept the subsitute, and you are given credit right away. If you select no substitues then if they do not have the item, it shows that in your delivery notice on the app - and not charged, of course. After you have completed your list, you can keep adding items, as you think of them, up to midnight the day before. When you later go back into the app to add to add items, your list does not appear. You go ahead and select the item(s) you want, click to purchase and it will ask if you want to add it to your current order. Click “yes” then you can review your full order. They send you an email when it is ready for pick up (at the previous time you have requsted). You can also look at the app and see the progress as your order is being prepared. Then go to the store to the Pick Up area, park in front of a number and tell them you are there on the app. Or wait and they’ll come out and ask your name. It’s all simpler than this LONG explanation. Great Servce.
  • May 21, 2022

    By Andrew Holt
    I love using the app to order groceries! The reason for 4 Stars instead of 5 is the search feature. Everytime I search an item, I have to scroll through a long list of stuff to find what I'm looking. Walmart search should be like Google search! Show me what I'm asking for. 😉 The ability to scroll down "my items" list when shopping is great and almost makes up for the terrible search function.
  • May 21, 2022

    By Christina Zimbelman
    I really love this shopping app! It is easy to find things throughout the store, grocery and non-grocery items. There are good color photos and descriptions of each item. It's easy to choose a store location, day and time of pick-up, easy to add and subtract from your cart, simple to check out, and easy to add or subtract items even after checking out. Pick-up's are fast and efficient with friendly staff. I highly recommend giving the app a try!
  • Price difference between app and in store purchase Nov 26, 2021

    By RESADDLER
    I never had a problem using the app and on numerous occasions I’ve found that products in the store are priced higher than they are in the Walmart app. Because at times I cannot find a price on the shelf for an item, so I will open the Walmart app and scan the barcode to get its price. Only to find out that It is marked at a higher price in the store which ill discover at check out and most employees will go ahead and change the price on the item to match what is listed online as long as they can verify the app’s price. However I have come across a couple employees who state they CAN NOT change the price to match what the app is showing to where one employee stated and I quote “Walmart does not price match Walmart prices!” That left me confused beyond the point of scratching my head and had to be one of the dumbest explanations I’ve ever heard on not wanting to change the price. I understand how Walmart no longer wants to match prices with its competitors but how can you not match the price with yourself it’s asinine and down right exhibiting corporate greed. If you could get this issue lined out and have your employees all on the same page that would be great especially if you take it in the direction that they are to change the price to the lower one the app is showing as long as it is within reason.
  • img Community

    HATE IT! This new update is more trouble than it’s worth Jan 14, 2022

    By Tearra Shearer
    I was forced to do a pickup order because of no delivery times available. So why did I get a notification that Alejandro is pulling up with one pack of juice boxes! Why waste gas for one item? Why couldn’t he just bring The whole order??! This is so frustrating!!!!
  • img Community

    I hate the new Walmart.com shopping cart app frustrating Nov 18, 2021

    By Kathy Reed
    I am talking this time, about using it with my PC. Everything gets dumped into one cart, delivery, and ship. It sits to one side on my PC screen and is difficult and small. Hard to see all my items at once, even if just a few. Hard to scroll, have to keep deciding to pickup or have shipped. PLEASE BRING BACK the old style.
  • img Community

    New app is terrible! Oct 14, 2021

    By Chris
    I absolutely HATE the app update. Trying to place an order is such a hassle now. You add items to your pick up Order and 1/2 of what you order gets put in to be shipped. If I wanted my items shipped I would not have chosen the pick up Last week I placed a pick up order and received a rotten yam in my order. It was unreal trying to get a refund. I ended up having to call “Walmart.com” from customer service inside the store. The yam was not listed as a returnable item.
  • img Community

    Grocery shopping is like using Google search now Oct 11, 2021

    By Holly Murrah
    I feel trapped in my Walmart contract and am very unhappy with how maddening it is to place my grocery order now. It's like no one in app development even bothered to try and test out placing an actual grocery order for themselves to realize how incredibly awful the shopping experience became. I've been a faithful grocery app user for years. They really need a reality check. I'm stuck with a Walmart membership.
  • img Community

    Baaad app update please remove Oct 6, 2021

    By Sandra Green
    One star is too much! Remove the update. Cant figure anything put. Please ASAP.
  • img Community

    Walmart app grocery pickup Oct 5, 2021

    By Virginia Hancock
    Where did you put the pickup times and checkout????????. This is the worst upgrade ever. I've got $135.00 worth of groceries in my cart and can't checkout. I clicked on grocery pickup but it does not give times to schedule. This is ridiculous. I've been using this app for years without this trouble.
  • img Community

    THIS UPDATE IS RIDICULOUSLY IGNORANT Oct 5, 2021

    By GINA MOSS
    WHOEVER DECIDED TO UPDATE AND COMBINE THE SHIPPING AND GROCERY TOGETHER SHOULD BE FIRED THIS IS SO SO FRUSTRATING!!!
  • img Community

    New update is terrible Oct 5, 2021

    By Lynsee Spruell
    The new app update is awful. This app went from user friendly and convenient to absolutely terrible and hard to navigate with this new update. I can’t believe how bad this update is. Walmart needs to fix this before they lose customers.
  • img Community

    THIS NEW APP SUCKS!!! Sep 30, 2021

    By Sara Per
    This is the dumbest update ever. Why is shipping/grocery pickup combined??? PLEASE CHANGE IT BACK!
  • img Community

    The new app is scamming us Sep 24, 2021

    By Wanda N Brian Poppe
    Combining the app has made it so Walmart can charge up to 10 times the cost it advertises for grocery items. I got hit three times before I realized it and had to take my stuff back. I am not paying $28 for a box of single Kool-Aid mixes. I think I am going to totally stopped shopping at Walmart this is scary crazy
  • img Community

    HATE IT! This new update is more trouble than it’s worth Jan 14, 2022

    By Tearra Shearer
    I was forced to do a pickup order because of no delivery times available. So why did I get a notification that Alejandro is pulling up with one pack of juice boxes! Why waste gas for one item? Why couldn’t he just bring The whole order??! This is so frustrating!!!!
  • img Community

    I hate the new Walmart.com shopping cart app frustrating Nov 18, 2021

    By Kathy Reed
    I am talking this time, about using it with my PC. Everything gets dumped into one cart, delivery, and ship. It sits to one side on my PC screen and is difficult and small. Hard to see all my items at once, even if just a few. Hard to scroll, have to keep deciding to pickup or have shipped. PLEASE BRING BACK the old style.
  • img Community

    New app is terrible! Oct 14, 2021

    By Chris
    I absolutely HATE the app update. Trying to place an order is such a hassle now. You add items to your pick up Order and 1/2 of what you order gets put in to be shipped. If I wanted my items shipped I would not have chosen the pick up Last week I placed a pick up order and received a rotten yam in my order. It was unreal trying to get a refund. I ended up having to call “Walmart.com” from customer service inside the store. The yam was not listed as a returnable item.
  • img Community

    Grocery shopping is like using Google search now Oct 11, 2021

    By Holly Murrah
    I feel trapped in my Walmart contract and am very unhappy with how maddening it is to place my grocery order now. It's like no one in app development even bothered to try and test out placing an actual grocery order for themselves to realize how incredibly awful the shopping experience became. I've been a faithful grocery app user for years. They really need a reality check. I'm stuck with a Walmart membership.
  • img Community

    Baaad app update please remove Oct 6, 2021

    By Sandra Green
    One star is too much! Remove the update. Cant figure anything put. Please ASAP.
  • img Community

    Walmart app grocery pickup Oct 5, 2021

    By Virginia Hancock
    Where did you put the pickup times and checkout????????. This is the worst upgrade ever. I've got $135.00 worth of groceries in my cart and can't checkout. I clicked on grocery pickup but it does not give times to schedule. This is ridiculous. I've been using this app for years without this trouble.
  • img Community

    THIS UPDATE IS RIDICULOUSLY IGNORANT Oct 5, 2021

    By GINA MOSS
    WHOEVER DECIDED TO UPDATE AND COMBINE THE SHIPPING AND GROCERY TOGETHER SHOULD BE FIRED THIS IS SO SO FRUSTRATING!!!
  • img Community

    New update is terrible Oct 5, 2021

    By Lynsee Spruell
    The new app update is awful. This app went from user friendly and convenient to absolutely terrible and hard to navigate with this new update. I can’t believe how bad this update is. Walmart needs to fix this before they lose customers.
  • img Community

    THIS NEW APP SUCKS!!! Sep 30, 2021

    By Sara Per
    This is the dumbest update ever. Why is shipping/grocery pickup combined??? PLEASE CHANGE IT BACK!
  • img Community

    The new app is scamming us Sep 24, 2021

    By Wanda N Brian Poppe
    Combining the app has made it so Walmart can charge up to 10 times the cost it advertises for grocery items. I got hit three times before I realized it and had to take my stuff back. I am not paying $28 for a box of single Kool-Aid mixes. I think I am going to totally stopped shopping at Walmart this is scary crazy
  • img Expert
    1. Browse tons of items you can get shipped directly to you! From paper towels to PlayStations, find everything you want and more
    2. Fill your prescriptions with absolute ease! No matter what medicine you need, get it fast
    3. Walmart Pay lets you pay your bill from your mobile device so you don't even have to bring your wallet
  • #I❤️WAL-MART! May 23, 2021

    By #FREECASSIE
    I am so super thankful for this app! And I’m very thankful for the employees of Walmart as well. I got into a little bit of trouble in my younger years when I picked some things up at Walmart that didn’t belong to me. And I got in trouble when I went out the door. I was told never to go back into Walmart ever again but I continue to go back into Walmart and I continued to shoplift. I haven’t stolen anything from Walmart since 2014. When I go into Walmart I give the employees a great deal of respect. I got into a little bit more trouble and my attorney was able to get my Walmart charges dismissed because I picked up some federal charges. Now I shop at Walmart probably five days a week and I probably spend at least 3000 a month there. When my little boy acts out in Walmart or for instance once he put some thing in his pocket I brought him back inside and made him tell them what he had done. And he ask out and he screams and yells I take him to the front and let him know that he’s on a camera and this is not how you act in public or at home and the Walmart employees have always went above and beyond to help me correct my seven-year-old son. Walmart truly does go above and beyond andI’m happy to call Walmart my family any day of the week! Yay Walmart keep on providing excellent customer service! This Honorably discharged Veteran thanks you so much! 💥
  • Just better than Slice Bread Dec 22, 2021

    By AleinOne
    This is so true, that Some Day we will be getting Slice Bread while it's still warm from here dropping on our landing pad everyone will have close to there exit door, where they might get into the tube runner. You'll lay down in this tube, type into the address you want to be at, in seconds your one hundred miles from your last address. It takes seconds for first hundred miles Walmart takes you. You'll make first thousand miles in Minutes Walmart takes you. Over seas or under seas it will take Walmart Hour to minutes to seconds to get you to there east or west coast of where you might be heading into that country that you have typed into that tube and be billed later for the weight of your tube of address you went to, or if trailer tube was also used and if trailer was with oxygen for another human or pet or food for freshness. This is How Our Days Will Be Off The Ground and into the Tube Supplied By Walmart and Several other places. But as For Now I Like The Way I Can Place A Order Today and have it in my hands to toss into to auto and Bring it With Me Within A Few Days is Really So GREAT FOR ME RIGHT NOW !!!! Thank You to All that makes This So Great for Me Now, Randy of the Northern Part of Michigan of the Lower Part. Merry Christmas and Please Have A, Great & Safe & Wonderful NEW YEAR 2022 !!!!
  • Horrible App Since Merge!! Jul 9, 2020

    By Wogger12
    I never leave reviews on apps, but I felt that I had to for this one. I used to love being able to do a grocery pick-up on the separate app. Ever since they merged this app with the grocery app I have had nothing but problems with trying to place my grocery pick-up order and have had to delete the app and re-download it multiple times. I especially have problems with the checkout process. I’ve had items that I added disappear from my order when I go to check out. The app has frozen before and wouldn’t let me proceed with checking out. And there has only been ONE time that I have successfully entered my pin for my EBT card in a single attempt for an order. Every other time that I’ve entered it I continuously get a message saying “Something went wrong. Please try again later.” I currently have spent an hour trying to get it to accept my pin and it still won’t accept it. I’ve tried closing the app and reopening it and had to change my time slot because I was about to lose my original one. We’re in the middle of a pandemic and I have an autoimmune disease and three children. This app is supposed to make it safer and easier for people like me to get their food during times like this. Fix the app and/or your current pin-entry company that you use!!!!
  • Delivery Nightmare Aug 21, 2020

    By The Teatcher & Artist
    The first time I ordered grocery delivery my order was stolen by the driver, but when I contacted Walmart support I was met with excellent customer service. I ordered a second time without problem. However today’s just been a nightmare. I had my order scheduled for 7-8, and at 6: 46 received an email my order would be there at 6:52. At 7:13 I get an email letting me know the substitutions, and what was unavailable. 8:20 rolls by so I use chat assistance to contact a customer service agent, where I’m assured my delivery will come, it’s just taking longer due to higher volumes of merchandise being ordered. 9:10 comes so we called to ask on the status of the order (we doubted it was coming at this point but wanted to know what was going on). We were then rudely told that no one was home (uh, yes we were) so the ordered was returned by the driver, that the store was closed, and to call back at 8am to get my order rescheduled. What?! We seriously waited hours for our order only to be told off, and to call back the next day. Why couldn’t he just reschedule us or refund us, save us the trouble having to go through this again. And the whole time on the Walmart app it just said the status of my order was ‘preparing’, and still says that. This whole process has been a nightmare.
  • Horrible App Redesign Oct 31, 2021

    By Ruined Game Report
    The app redesign is terrible. The search filters don’t lock so you wind up having half your crap in a separate cart where they want you to pay for shipping when you are trying to do a pickup order! Then, half of what you want is “out of stock”! Twice I have tested this, showing out of stock for pickup while in the store looking at the item. Not to mention, you have no control over your order. On Instacart, you can work with your shopper on replacements and extras. On Walmart, your order has to be placed usually the day before, half the stuff is for shipping only, leaving you no option but to go elsewhere for those items, and you don’t know if you will get everything until 30 minutes before pickup where they don’t let you choose replacements! Horrible. If you don’t pay attention to other shopping apps, you will fall behind in this game. I canceled my Walmart+ because every time I did delivery my order got stolen by the drive and your app redesign makes shopping stressful and inconvenient. How do you expect to keep customers with this horrible thing? Improve your shopping experience for app users, and I might be back. Good luck with this travesty. I do not recommend this app, store, or their yearly membership. Use at your own stress and risk!
  • Excellent program Apr 28, 2020

    By 2xl993
    I greatly appreciate thes service. Very easy to search thru the app to select the items you want. Prices are shown, and are the same prices as in the store. You can select to allow substituitions if the item you want is not in stock. When you pick up your items you can elect to not accept the subsitute, and you are given credit right away. If you select no substitues then if they do not have the item, it shows that in your delivery notice on the app - and not charged, of course. After you have completed your list, you can keep adding items, as you think of them, up to midnight the day before. When you later go back into the app to add to add items, your list does not appear. You go ahead and select the item(s) you want, click to purchase and it will ask if you want to add it to your current order. Click “yes” then you can review your full order. They send you an email when it is ready for pick up (at the previous time you have requsted). You can also look at the app and see the progress as your order is being prepared. Then go to the store to the Pick Up area, park in front of a number and tell them you are there on the app. Or wait and they’ll come out and ask your name. It’s all simpler than this LONG explanation. Great Servce.
  • May 21, 2022

    By Christina Zimbelman
    I really love this shopping app! It is easy to find things throughout the store, grocery and non-grocery items. There are good color photos and descriptions of each item. It's easy to choose a store location, day and time of pick-up, easy to add and subtract from your cart, simple to check out, and easy to add or subtract items even after checking out. Pick-up's are fast and efficient with friendly staff. I highly recommend giving the app a try!
  • Walmart review Mar 25, 2021

    By halesmom96
    I love the Walmart app. I don’t like it that they use third party vendors for certain products and those products are double the cost of buying them from the store or any other office supply store. I also think it’s strange that they are recently constantly sold out in the stores, but that third party vendor has them for double the cost. Makes me wonder if the vendor is getting a deal, buying them up from the stores and doubled the price. These have recently became popular items. The only other thing with the app is their online grocery delivery isn’t up to speed with competitors. The competitors have your shoppers communicate with them as they shop. That way if they are out of something, and find something better, they instantly give you the option rather than not getting a substitute or getting a substitute that is completely wrong. I would like to see them bring that up to what the competitors offer. Plus I have had two deliveries just not show and had to contact Walmart through the chat for delivery and then been disconnected from chats. Other than that I love the convenience and I hope they continue to do delivery and bring the process up to what their competitors offer.
  • May 20, 2022

    By diane padilla
    I have a Walmart premium account with free delivery. I love it! We started having groceries delivered during COVID but It has been so nice that I don't ever want to shop again! There are some little issues with replacement items when something is out of stock but nothing I can't deal with. I have just learned how to add substitution preferences when I order. To have everything delivered to my front door is amazing!
  • May 21, 2022

    By Andrew Holt
    I love using the app to order groceries! The reason for 4 Stars instead of 5 is the search feature. Everytime I search an item, I have to scroll through a long list of stuff to find what I'm looking. Walmart search should be like Google search! Show me what I'm asking for. 😉 The ability to scroll down "my items" list when shopping is great and almost makes up for the terrible search function.
  • May 14, 2022

    By Earl Ralston
    The app is mostly easy to use. I like that it has a fading notification of removed pickup list items, for verification. The user interface is slightly jumpy, and could look more aesthetically pleasing, though. It definitely meets my needs in being clear on items, and availability. Also in it's convenience. Overall worth using the app, especially if you already shop at Walmart anyway.
  • May 20, 2022

    By Kimberley Taulbee
    I really like the app! One thing I could suggest is to be able to edit quantity or save for later- items that are not available for delivery in my order when pop up shows. I must go back to change quality or save in my cart for later and and it's a little frustrating.. Thank you! keep up the hard work!!
  • May 16, 2022

    By Scott McDaniel
    Ordering and paying for the product was fairly easy, but trying to click the option pickup in-store and view the quantity in store was a nightmare, there was no way to figure out if they had any in-store so I could pay for them online and pick them up later today! Tried calling the store but nobody was in that department, sat on hold for 10 minutes!
  • Website and associated emails misleading Jun 18, 2021

    By everynicknamealreadytakeb
    Walmart does not have their website and associated email instructions working properly. The app says things like free delivery but then when one gets to the checkout, it says delivery not available. Walmart also does not restock their items in anything remotely close to a timely fashion. When one wants to reorder something, typically it is not available at one's Walmart store location of choice for an unacceptably prolonged period of time - if Walmart wanted to do more business and satisfy its customers, it would keep much better track of inventory and keep its stores stocked with items in demand in a much more timely fashion, instead of expecting customers to go to other much less convenient locations to get the items they want. Also, when Walmart sends emails to notify customers that items are ready for pickup, it gives false instructions. In my most recent experience, the email instructed me to drive to "pick up" to have the item brought to my car, but when I arrived, not only did the employee who answered the "pick up area" phone line tell me I could not pick up my items there as the email instructed, but he hung up on me when I questioned him about why the email gave false instructions. The discourteousness of this employee either reflects poor training by Walmart or just low quality personnel hired by Walmart. Either way, it does not reflect well on Walmart.
  • Price difference between app and in store purchase Nov 26, 2021

    By RESADDLER
    I never had a problem using the app and on numerous occasions I’ve found that products in the store are priced higher than they are in the Walmart app. Because at times I cannot find a price on the shelf for an item, so I will open the Walmart app and scan the barcode to get its price. Only to find out that It is marked at a higher price in the store which ill discover at check out and most employees will go ahead and change the price on the item to match what is listed online as long as they can verify the app’s price. However I have come across a couple employees who state they CAN NOT change the price to match what the app is showing to where one employee stated and I quote “Walmart does not price match Walmart prices!” That left me confused beyond the point of scratching my head and had to be one of the dumbest explanations I’ve ever heard on not wanting to change the price. I understand how Walmart no longer wants to match prices with its competitors but how can you not match the price with yourself it’s asinine and down right exhibiting corporate greed. If you could get this issue lined out and have your employees all on the same page that would be great especially if you take it in the direction that they are to change the price to the lower one the app is showing as long as it is within reason.
  • May 5, 2022

    By Yvette Embry
    I'll give the App and experience I've had so far 3 stars, I'll see how my pick up tomorrow goes. My first time experience was a total nightmare! 11 missing items, never informed items would be missing or were missing at pick up, even though I encountered 3 different associates, never received an email or text and I was charged for my WHOLE order! Spoke to a mgr at WM today, she made everything almost right, so I'm trying the app one more time! We'll see???
  • App is great but needs some improvements Aug 20, 2020

    By nonotothenono
    I think the app is great, but as with all things, there’s always room for improvement. It would be really nice if you could look at the grocery pickup substitutions and opt out of whichever ones you don’t like before you even get to the store. Since I can’t do that beforehand, it forces you to talk face-to-face to the worker to identify what you don’t want, then they have to spend their time on their scanner and in your trunk digging through your groceries to try to find what you don’t want. It wastes everyone’s time, plus this is just further exposure during an activity that’s supposed to be darn near contactless. This applies to the site as well, both of these things could be better. Also, sometimes when I search for something, it’ll bring up only certain options but when I select one and then look at “similar items,” it’ll show me more options of what I actually want. For example, if I look for “Kiwi protector spray” to find Kiwi protector spray for a tent, the single thing that comes up is Kiwi Camp Dry Performance Fabric Protector Spray (which is not exactly what I want). But then when I select it and look in “similar items,” the thing I actually want (Kiwi Camp Dry Heavy Duty Water Repellant) suddenly shows up... maybe my keywords aren’t the best, but I feel like it’s not too far off base, especially if I put Kiwi and spray.
  • May 18, 2022

    By Geri Mars
    Sadly, I find the Walmart app insanely confusing, although I've been using other shopping apps effortlessly for a long time. With Walmart, I can't tell what fees are being added where, when nor how. And it's a bear finding all the items I want for the same type of delivery. The app doesn't have the most attractive nor friendly user interface. I think a more professional design would really improve the shopper experience.
  • Apr 30, 2022

    By Kassy Q
    So now.... to pick-up in store I have to spend $35 or more otherwise there's a $5.99 fee when just a few weeks ago this wasn't the case. Great. That's incredibly inconvenient. The point of paying a yearly subscription is to AVOID fees. For store delivery I understand having to spend $35+, but not when I'm the one driving to the store. Sometimes I don't have time to go in, now I'll have to. Not sure why or when this changed, but it sucks.
  • Run around May 19, 2021

    By 12:()?
    I ordered six items. At first all but one was going to be delivered to me. I went in to remove the bug spray that they wouldn’t ship, so I didn’t have to drive to the store. I went back to the cart, then the air mattress wouldn’t ship I would have to go to the store for that. So I went in and put the bug spray back on, since I had to go to the store anyway now. I moved everything to curb side pick up. A day later I get a message that the air mattress and bug spray are sold out. I had to sign up for the app to find that out. When I read that, I got a text saying my order is ready for pick up. I wasn’t posted until 12:30 pm today. But was sent 12:05 am. So I wasted all morning waiting to be told I need to go to the store to pick up items that were able to be sent to the house. So I have to drive to the store to pick up three things I could have had yesterday if I drove to the store, went in a purchased them. I could have sealed my tent yesterday and packed up by now but I had to wait till today. I won’t be home until 1:30. By the time I seal the tent and let it dry I have to pack it away tomorrow. So I’ve been put out for two days only to get three of the six items I need. That the app told me that you have can ship them then, can’t ship must pick up, to no we really don’t have those products. What a waste of time and effort. Now you want a nick name only to say I can’t us it because it is taken.
  • Something has gone wrong Aug 4, 2021

    By Wsj1919
    I’m not sure what the problem is because I used to have no trouble with this app or ordering online. I always had a fairly smooth experience. However, for the last month or so, I cannot check-in the way I used to when my pickup order was ready. I used to get a text and email. Now I only get an email, but when I try to check in with the email, there’s some sort of glitch. It doesn’t take me to the same screen in the app that it used to. It used to estimate my distance to the store I was picking up from, and then it would have me enter my parking space number when I arrived. For some odd reason, it doesn’t do that anymore. The associates are always nice and helpful in looking up my order, but I didn’t have to go through that process previously when the app was working correctly. Then today I am trying to add a couple of items to my pickup order for tomorrow, but it won’t let me add them to my existing order. It’s creating a new order instead and wanting to charge me a fee for not having a minimum $35 order. It will let me adjust quantities on items already in the pickup order, but it isn’t letting me add anything new. I used to have no problem adding items (within a certain time frame) after submitting the order so I don’t know why it’s a problem now. Not sure what has changed, but it is definitely not as user-friendly as before. Please fix…
  • May 19, 2022

    By Janette Joy Troyer
    The app is very badly set up in order to place an order online, to deliver from store, or to pick up in store. These options should be completely separate tabs in the app and search results in that tab showing ONLY items for that option. It is SUPER unhandy and SLOW to have to manually check every item's listing to make sure that it is compatible with my choice of delivery/pickup. And even then, I get to checkout and have to go re-add items because they are pick-up or categories i don't want!!
  • Changes made this app worse... Jul 23, 2021

    By dknviwoic
    At I started using the app at the height of COVID. It was simple and great. Now they are trying to maximize profits by merging the grocery app and full store app, and it has made food shopping loathsome. I literally never write reviews, so the fact that I took any time out of my day to do this is proof of how annoying this new purchasing experience is. After the change if you ever want to shop for anything, it is a confusing many stepped process. Did you not have a UX or UI team working on this at all? The literal point of good design is to have the least amount of clicks as possible. Now, instead of groceries being clearly labeled by department, I have to use the “Search bar” to look for specific things, which cuts out browsing altogether. The worst part is that every time you search for a food, you then have to click AGAIN to say that you only want to see foods that are deliverable. WHAT?!?Why? If I have a grocery list of 50 things, that is 50 times I have t click the “delivered” button. The worst is when I put something in my cart and find out only when I am checking out that it is not even in store and is being shipped from a separate location. I LITERALLY JUST HAD KETCHUP SHIPPED FROM A SEPARATE LOCATION. IT CAME IN ITS OWN BOX. Not only does this not make sense, but it is terrible for the earth. Corporation like this are destroying the planet for no reason. TRY INSTACART
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    HATE IT! This new update is more trouble than it’s worth Jan 14, 2022

    By Tearra Shearer
    I was forced to do a pickup order because of no delivery times available. So why did I get a notification that Alejandro is pulling up with one pack of juice boxes! Why waste gas for one item? Why couldn’t he just bring The whole order??! This is so frustrating!!!!
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    I hate the new Walmart.com shopping cart app frustrating Nov 18, 2021

    By Kathy Reed
    I am talking this time, about using it with my PC. Everything gets dumped into one cart, delivery, and ship. It sits to one side on my PC screen and is difficult and small. Hard to see all my items at once, even if just a few. Hard to scroll, have to keep deciding to pickup or have shipped. PLEASE BRING BACK the old style.
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    New app is terrible! Oct 14, 2021

    By Chris
    I absolutely HATE the app update. Trying to place an order is such a hassle now. You add items to your pick up Order and 1/2 of what you order gets put in to be shipped. If I wanted my items shipped I would not have chosen the pick up Last week I placed a pick up order and received a rotten yam in my order. It was unreal trying to get a refund. I ended up having to call “Walmart.com” from customer service inside the store. The yam was not listed as a returnable item.
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    Grocery shopping is like using Google search now Oct 11, 2021

    By Holly Murrah
    I feel trapped in my Walmart contract and am very unhappy with how maddening it is to place my grocery order now. It's like no one in app development even bothered to try and test out placing an actual grocery order for themselves to realize how incredibly awful the shopping experience became. I've been a faithful grocery app user for years. They really need a reality check. I'm stuck with a Walmart membership.
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    Baaad app update please remove Oct 6, 2021

    By Sandra Green
    One star is too much! Remove the update. Cant figure anything put. Please ASAP.
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    Walmart app grocery pickup Oct 5, 2021

    By Virginia Hancock
    Where did you put the pickup times and checkout????????. This is the worst upgrade ever. I've got $135.00 worth of groceries in my cart and can't checkout. I clicked on grocery pickup but it does not give times to schedule. This is ridiculous. I've been using this app for years without this trouble.
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    THIS UPDATE IS RIDICULOUSLY IGNORANT Oct 5, 2021

    By GINA MOSS
    WHOEVER DECIDED TO UPDATE AND COMBINE THE SHIPPING AND GROCERY TOGETHER SHOULD BE FIRED THIS IS SO SO FRUSTRATING!!!
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    New update is terrible Oct 5, 2021

    By Lynsee Spruell
    The new app update is awful. This app went from user friendly and convenient to absolutely terrible and hard to navigate with this new update. I can’t believe how bad this update is. Walmart needs to fix this before they lose customers.
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    THIS NEW APP SUCKS!!! Sep 30, 2021

    By Sara Per
    This is the dumbest update ever. Why is shipping/grocery pickup combined??? PLEASE CHANGE IT BACK!
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    The new app is scamming us Sep 24, 2021

    By Wanda N Brian Poppe
    Combining the app has made it so Walmart can charge up to 10 times the cost it advertises for grocery items. I got hit three times before I realized it and had to take my stuff back. I am not paying $28 for a box of single Kool-Aid mixes. I think I am going to totally stopped shopping at Walmart this is scary crazy

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