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Find the perfect vacation rental. Search from over 2 million properties.
see more about Vrbo Vacation Rentals
About Vrbo Vacation Rentals
Beach house? Condo? Cabin? Your perfect vacation home awaits. Travel better together with Vrbo.
• SEARCH from over 2 million unique places to stay in 190+ countries
• PLAN and collaborate with friends and family using Trip Boards
• BOOK securely from your phone or tablet
• TRAVEL anywhere and share trip details with your group
With the Vrbo app, you can:
SEARCH
• Browse vacation homes with pools, backyards, and all the room you need.
• Find vacation homes you won’t find on many other travel sites.
• Filter by what’s important to you and your group: price, location, amenities, and more.
• See property photos and reviews at a glance.
• Have questions about a property? Get quick answers from our virtual assistant.
PLAN
• Tap the heart to easily save and compare places you love.
• Invite friends and family to join your Trip Board and help you plan.
• Leave comments and vote for your favorite properties.
• Keep your trip conversations in one place and chat with your group from anywhere
BOOK
• Have questions? Message the owner or manager to ask about the property.
• Book and pay securely on the Vrbo app with your credit card.
TRAVEL
• Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline.
• Share important trip details with friends and family by adding them to your trip.
• Access your conversations and message homeowners from your device anytime.
• View a trip countdown and get helpful reminders on your Home Screen by adding the new Vrbo Widget available only on iOS 14.
Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.
• SEARCH from over 2 million unique places to stay in 190+ countries
• PLAN and collaborate with friends and family using Trip Boards
• BOOK securely from your phone or tablet
• TRAVEL anywhere and share trip details with your group
With the Vrbo app, you can:
SEARCH
• Browse vacation homes with pools, backyards, and all the room you need.
• Find vacation homes you won’t find on many other travel sites.
• Filter by what’s important to you and your group: price, location, amenities, and more.
• See property photos and reviews at a glance.
• Have questions about a property? Get quick answers from our virtual assistant.
PLAN
• Tap the heart to easily save and compare places you love.
• Invite friends and family to join your Trip Board and help you plan.
• Leave comments and vote for your favorite properties.
• Keep your trip conversations in one place and chat with your group from anywhere
BOOK
• Have questions? Message the owner or manager to ask about the property.
• Book and pay securely on the Vrbo app with your credit card.
TRAVEL
• Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline.
• Share important trip details with friends and family by adding them to your trip.
• Access your conversations and message homeowners from your device anytime.
• View a trip countdown and get helpful reminders on your Home Screen by adding the new Vrbo Widget available only on iOS 14.
Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.
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REFUNDS NOT ALWAYS PROMISED
Jan 10, 2020 If I could zero stars I would. I Booked a property through VRBO and had to cancel because it was not the right property for us. Before canceling I looked into VRBO’s return policy. I cancelled my booking 2 days before the full refund deadline passed. We are now on the 13th business day since I’ve cancelled, and i have not received 1 penny from this company. We’ve called numerous times and the responses we get are flat out ridiculous. All they tell us is “Keep checking your bank account” or “your refund is pending for some reason” nobody that I talk to can tell me why or put me on the phone with someone that can help me. To make matters worse I am taking my family on vacation in 2 weeks and I really need this money. We all know how expensive it gets when you travel with a family. This experience with this company has been a HUGE inconvenience, and has already RUINED our chance of doing things on vacation that we had been planning on doing for quite some time now. I am beyond disappointed in this company for treating its customers like this. I for one will be thinking twice before booking with VRBO in the future.more -
Cool Features
Sep 13, 2019 So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.more -
Nov 27, 2020 Syncing calendar option is not available in mobile app. Have to manually update the app all the time, otherwise messages are not loading.more -
VRBO
Mar 31, 2020 I love VRBO, I’m such uncertain times like the world is going through right now with the Coronavirus so many things are unclear and not reliable so it is a great comfort that VRBO is what it has always been. A sure thing, a safe, easy, secure website allowing so many displaced people to find shelter a home or room to be safe and warm. Where u can cook your own meals, warm up by a fire. Bring your loved ones together to be with each other as well as provide income to family and home owners that is so needed right now due to the current job market. Everywhere people are getting laid off and businesses are closing but I can say with confidence that VRBO is up and running and provide safe 24 customer care and knowledgeable People who are there to help everyone and go the extra mile to help with bookings and cancellations in case u are not able to make your trip to your vacation rental. In my case I’m not able to go home or travel because the state I’m in is on lockdown and VRBO and home owner carylon in Eugene Oregon are the best and have my sincere appreciation and warmest regards Mahalo Nui Loa L.K.Umore -
Our rental was disgusting, Home Away/VRBO didn’t help us
Jun 24, 2020 We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.more
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1069 Creekside Village Ogden Utah
Sep 20, 2020 The worst VRBO ever!!! Their manager “ Dennis “ was not only extremely unhelpful. He was actually lacks any compassion and is obtrusive, cruel and rude!!! Wow!!! I have never seen anything like it in my life!!! Not only did he chastise me for asking a question Saturday pm about a Saturday pm check in... saying it was “ inappropriate “ to call our “ guest contact “ on a Saturday pm regarding a “Saturday pm” checkin. He subsequently placed ALL my concerns and emails in “the spam” category... Saying he requested that my concerns would be placed as such. Perhaps he is better served by applying for a M-F 9-5 job where strengths are listed as no compassion whatsoever and generalized lack of consideration and overall rudeness. Wow!! Where is the representation for paying VRBO customers??!! I have tried to find another forum to tell my side of the story... as a paying/paid customer of VRBO without success. Although I agree his/Dennis ‘ assessment that the facility he represents is NOT a good match( yes I work in a service industry for over 30 years... and I have NEVER put a person’s concerns in the “ spam/ junk file!!! So I guess I expect better when someone else is “ on the clock.” I only want to save others who might have the great misfortune of making the mistake we did and encountering “ Dennis” at 1069 Creekside Ogden UT the trouble. Please!!! For your own sake do NOT do business there!!! Book another place I. The Ogden UT area!!!!more -
Nov 7, 2020 The experience we had at the Hilton was great! It was clean and accommodating. VRBO WAS ABSOLUTELY HORRIBLE. They charged me way more than my actual stay at the Hilton. I know this bc I was charged twice for this trip. Once through VRBO and once by the hotel themselves. I was charged over $800 for a two night stay. I contacted VRBO customer service billing, they were the most unhelpful dept I have ever dealt with. Unknowledgable, kept me on the phone& on hold for over an hr& talked in circlesmore -
Oct 4, 2020 They'll literally let you book a place. Then 5 days later say it's been cancelled without any explanation. This happened to me and my wife twice trying to book once trip. As a result of them cancelling twice with such a long time before they tell you , we didn't end up being able to get a place until right before the trip which led to us paying several hundreds of dollars more since it turned into a lost minute booking due to their multiple cancellations. This should be illegal.more -
Disappointed in VRBO
Oct 14, 2020 Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price.more -
Nov 9, 2020 Criminally long turnaround time on customer refunds and terrible customer service. 4 weeks+ turnaroud of reservation refunds. In my case, the host of a three bedroom cottage was unresponsive and their phone number did not work. VRBO asked me to make a 2 hour drive to the location to confirm if the host was present, assuring me a comparable replacement. They offered me a 2 bedroom hotel instead! I declined and asked for a refund which they agreed to, 10 days later with 0 confirmation of a refundmore
- Don’t deal with impersonal management companies! Communicate directly with homeowners and take out the middleman
- Freehand Drawing feature lets you search only the locations you want, so you can find the perfect rental home for you
- The Favorite Feature saves the houses you like best so you can share them with others or book at a later date
Reviewed by Laura S on December 17, 2017
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REFUNDS NOT ALWAYS PROMISED
Jan 10, 2020 If I could zero stars I would. I Booked a property through VRBO and had to cancel because it was not the right property for us. Before canceling I looked into VRBO’s return policy. I cancelled my booking 2 days before the full refund deadline passed. We are now on the 13th business day since I’ve cancelled, and i have not received 1 penny from this company. We’ve called numerous times and the responses we get are flat out ridiculous. All they tell us is “Keep checking your bank account” or “your refund is pending for some reason” nobody that I talk to can tell me why or put me on the phone with someone that can help me. To make matters worse I am taking my family on vacation in 2 weeks and I really need this money. We all know how expensive it gets when you travel with a family. This experience with this company has been a HUGE inconvenience, and has already RUINED our chance of doing things on vacation that we had been planning on doing for quite some time now. I am beyond disappointed in this company for treating its customers like this. I for one will be thinking twice before booking with VRBO in the future.more -
VRBO
Mar 31, 2020 I love VRBO, I’m such uncertain times like the world is going through right now with the Coronavirus so many things are unclear and not reliable so it is a great comfort that VRBO is what it has always been. A sure thing, a safe, easy, secure website allowing so many displaced people to find shelter a home or room to be safe and warm. Where u can cook your own meals, warm up by a fire. Bring your loved ones together to be with each other as well as provide income to family and home owners that is so needed right now due to the current job market. Everywhere people are getting laid off and businesses are closing but I can say with confidence that VRBO is up and running and provide safe 24 customer care and knowledgeable People who are there to help everyone and go the extra mile to help with bookings and cancellations in case u are not able to make your trip to your vacation rental. In my case I’m not able to go home or travel because the state I’m in is on lockdown and VRBO and home owner carylon in Eugene Oregon are the best and have my sincere appreciation and warmest regards Mahalo Nui Loa L.K.Umore -
Our rental was disgusting, Home Away/VRBO didn’t help us
Jun 24, 2020 We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.more -
Love the trip boards
Oct 5, 2019 I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special.more
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Cool Features
Sep 13, 2019 So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.more -
Not available when stating otherwise
Sep 25, 2018 I would give five stars, but there categorization of properties being available is misleading. Tried to book a villa at Hilton Head in September which is basically off-season , in the middle of the week on One day notice. Property showed up as available and then the reservation was confirmed, after I selected it and paid with my CC on file, only to get Email the next morning from the property manager Stephanie saying we had no reservation because they will not accept them with less than 24 hours notice. They blamed HomeAway software for showing their property as available the next day when in fact it apparently was not.. somebody should fix this. Claymore -
Like to see a filter added in search mode
Apr 19, 2019 On my phone app I don’t see a place to filter by minimum number of days that a Vrbo unit can be rented. I am looking for a couple of places to stay for one night each on a trip this summer to a coastal city destination. Makes it really difficult to sift through all the properties that show up in an area and only a very few will allow a one-night stay (I am not complaining that folks don’t want to rent for a single night). I also noticed some properties are listed twice, one with a different rate and another that had indicated it would allow one night’s rental, but then when I went to book it, it required a 3-night minimum.more -
Great but needs true Allergy Search
May 23, 2020 I’ve been using VRBO for years and turn to it again and again to book condos. Owners put lots of photos and some do videos. These are so helpful to get a better idea of what you’re buying. My major issue with it is it doesn’t have a good way to filter for leather couch and hardwood floors. I’m severely allergic to dust mites and a number of other allergens, so I spend hours poring through photos looking for leather couches. It used to have a non-allergenic option but it is no longer there. Probably because it was so inaccurate. I preferred the previous version that had a free-form search option. They should bring that back.more -
Great resource, but a few suggestions
Oct 20, 2020 I love using VRBO, it is a great resource! There are a couple improvements that would make it even more enjoyable for me - one would be if they would add “heated pool” to the filter list and another would be if I could search regions (or an entire country) easier for specific kind of vacation rental. For instance, sometimes I want an ocean or lakefront rental for specific dates, and maybe have it also have a large screen tv or something, and don’t care WHERE specifically. I’d like to be able to just enter the filtered info and search the entire US. Just a suggestion. Thanks!more
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Nov 27, 2020 Syncing calendar option is not available in mobile app. Have to manually update the app all the time, otherwise messages are not loading.more -
Very limited features
May 28, 2020 The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not.more -
Works pretty good, but needs improved features
Jul 3, 2018 Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…more -
Missing some key search features
May 15, 2019 This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.more -
Great Rental Company-but Fee’s Galore!
May 6, 2020 I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying!more
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Unacceptable customer service experiences
Oct 8, 2018 The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.more -
Stick with AirBnB
May 19, 2020 We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB.more -
Sep 24, 2020 Your app is broken. It won't let me book because it appears to be asking for a phone number, but the field is just a drop down asking for country code. I chose +1 for US. There's no text field to type anything else, but every time I click continue, it scrolls back up and highlights that field as if I'm suppose to do something else?more -
Less than pleased
Aug 1, 2018 We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!!more -
Horrible sharing features
Aug 7, 2020 Incredibly frustrating to plan a group trip when the link generated by the app is a ridiculously long url that takes up my entire text screen and doesn't work. On the rare occasions a working link is generated, the link forces people to download the app, and still doesn't even open to the property page through the app. The whole runaround is mind boggling and impossible for both non app users and app users alike to quickly view the property details. Trying to keep my elder family members in the loop for housing choices is already challenging enough without having to walk them through these technical difficulties. We got so frustrated we decided to use a competing app and service instead. On a computer through a regular browser the website works perfectly fine, but the app has been an excruciating experience for collaborative planning.more
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1069 Creekside Village Ogden Utah
Sep 20, 2020 The worst VRBO ever!!! Their manager “ Dennis “ was not only extremely unhelpful. He was actually lacks any compassion and is obtrusive, cruel and rude!!! Wow!!! I have never seen anything like it in my life!!! Not only did he chastise me for asking a question Saturday pm about a Saturday pm check in... saying it was “ inappropriate “ to call our “ guest contact “ on a Saturday pm regarding a “Saturday pm” checkin. He subsequently placed ALL my concerns and emails in “the spam” category... Saying he requested that my concerns would be placed as such. Perhaps he is better served by applying for a M-F 9-5 job where strengths are listed as no compassion whatsoever and generalized lack of consideration and overall rudeness. Wow!! Where is the representation for paying VRBO customers??!! I have tried to find another forum to tell my side of the story... as a paying/paid customer of VRBO without success. Although I agree his/Dennis ‘ assessment that the facility he represents is NOT a good match( yes I work in a service industry for over 30 years... and I have NEVER put a person’s concerns in the “ spam/ junk file!!! So I guess I expect better when someone else is “ on the clock.” I only want to save others who might have the great misfortune of making the mistake we did and encountering “ Dennis” at 1069 Creekside Ogden UT the trouble. Please!!! For your own sake do NOT do business there!!! Book another place I. The Ogden UT area!!!!more -
Nov 7, 2020 The experience we had at the Hilton was great! It was clean and accommodating. VRBO WAS ABSOLUTELY HORRIBLE. They charged me way more than my actual stay at the Hilton. I know this bc I was charged twice for this trip. Once through VRBO and once by the hotel themselves. I was charged over $800 for a two night stay. I contacted VRBO customer service billing, they were the most unhelpful dept I have ever dealt with. Unknowledgable, kept me on the phone& on hold for over an hr& talked in circlesmore -
Oct 4, 2020 They'll literally let you book a place. Then 5 days later say it's been cancelled without any explanation. This happened to me and my wife twice trying to book once trip. As a result of them cancelling twice with such a long time before they tell you , we didn't end up being able to get a place until right before the trip which led to us paying several hundreds of dollars more since it turned into a lost minute booking due to their multiple cancellations. This should be illegal.more -
Disappointed in VRBO
Oct 14, 2020 Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price.more -
Nov 9, 2020 Criminally long turnaround time on customer refunds and terrible customer service. 4 weeks+ turnaroud of reservation refunds. In my case, the host of a three bedroom cottage was unresponsive and their phone number did not work. VRBO asked me to make a 2 hour drive to the location to confirm if the host was present, assuring me a comparable replacement. They offered me a 2 bedroom hotel instead! I declined and asked for a refund which they agreed to, 10 days later with 0 confirmation of a refundmore
What’s Groovy
A great way to find accomodations, vacation or otherwise, and get what you are expecting!
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What’s Subpar
VRBO does not support renters in the review process. Completed my first and only rental via VRBO, owner messaged me on the last day saying we were "excellent guests" and he would give a 5 star rating. I replied thanking him and listing a few problems we had, most of which he agreed with and promised to fix. A few days later when I posted my 4 star review of his property, based on those problems, I received notification that I received a 4 star review. Clearly unjust and VRBO won't help.
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Filter Reviews
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REFUNDS NOT ALWAYS PROMISED
If I could zero stars I would. I Booked a property through VRBO and had to cancel because it was not the right property for us. Before canceling I looked into VRBO’s return policy. I cancelled my booking 2 days before the full refund deadline passed. We are now on the 13th business day since I’ve cancelled, and i have not received 1 penny from this company. We’ve called numerous times and the responses we get are flat out ridiculous. All they tell us is “Keep checking your bank account” or “your refund is pending for some reason” nobody that I talk to can tell me why or put me on the phone with someone that can help me. To make matters worse I am taking my family on vacation in 2 weeks and I really need this money. We all know how expensive it gets when you travel with a family. This experience with this company has been a HUGE inconvenience, and has already RUINED our chance of doing things on vacation that we had been planning on doing for quite some time now. I am beyond disappointed in this company for treating its customers like this. I for one will be thinking twice before booking with VRBO in the future. -
Cool Features
So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways. -
Syncing calendar option is not available in mobile app. Have to manually update the app all the time, otherwise messages are not loading.
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VRBO
I love VRBO, I’m such uncertain times like the world is going through right now with the Coronavirus so many things are unclear and not reliable so it is a great comfort that VRBO is what it has always been. A sure thing, a safe, easy, secure website allowing so many displaced people to find shelter a home or room to be safe and warm. Where u can cook your own meals, warm up by a fire. Bring your loved ones together to be with each other as well as provide income to family and home owners that is so needed right now due to the current job market. Everywhere people are getting laid off and businesses are closing but I can say with confidence that VRBO is up and running and provide safe 24 customer care and knowledgeable People who are there to help everyone and go the extra mile to help with bookings and cancellations in case u are not able to make your trip to your vacation rental. In my case I’m not able to go home or travel because the state I’m in is on lockdown and VRBO and home owner carylon in Eugene Oregon are the best and have my sincere appreciation and warmest regards Mahalo Nui Loa L.K.U -
Our rental was disgusting, Home Away/VRBO didn’t help us
We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year. -
Great pictures of place great little description of place. Easy to navigate.
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Very limited features
The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not. -
Love the trip boards
I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special. -
So easy to use. I love all the filter options to get exactly what you want.
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Works pretty good, but needs improved features
Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…
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Easy and good
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Always have had GREAT results with Vrbo, here in the USA and in Europe!!
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Very helpful in planning our trip.
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❤
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Great pictures of place great little description of place. Easy to navigate.
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A great way to find accomodations, vacation or otherwise, and get what you are expecting!
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Excellent!
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Easy to use!
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Review
This is the best way to travel and search for upcoming vacations -
Love Vrbo for our vacation everything is perfect with them
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REFUNDS NOT ALWAYS PROMISED
If I could zero stars I would. I Booked a property through VRBO and had to cancel because it was not the right property for us. Before canceling I looked into VRBO’s return policy. I cancelled my booking 2 days before the full refund deadline passed. We are now on the 13th business day since I’ve cancelled, and i have not received 1 penny from this company. We’ve called numerous times and the responses we get are flat out ridiculous. All they tell us is “Keep checking your bank account” or “your refund is pending for some reason” nobody that I talk to can tell me why or put me on the phone with someone that can help me. To make matters worse I am taking my family on vacation in 2 weeks and I really need this money. We all know how expensive it gets when you travel with a family. This experience with this company has been a HUGE inconvenience, and has already RUINED our chance of doing things on vacation that we had been planning on doing for quite some time now. I am beyond disappointed in this company for treating its customers like this. I for one will be thinking twice before booking with VRBO in the future. -
VRBO
I love VRBO, I’m such uncertain times like the world is going through right now with the Coronavirus so many things are unclear and not reliable so it is a great comfort that VRBO is what it has always been. A sure thing, a safe, easy, secure website allowing so many displaced people to find shelter a home or room to be safe and warm. Where u can cook your own meals, warm up by a fire. Bring your loved ones together to be with each other as well as provide income to family and home owners that is so needed right now due to the current job market. Everywhere people are getting laid off and businesses are closing but I can say with confidence that VRBO is up and running and provide safe 24 customer care and knowledgeable People who are there to help everyone and go the extra mile to help with bookings and cancellations in case u are not able to make your trip to your vacation rental. In my case I’m not able to go home or travel because the state I’m in is on lockdown and VRBO and home owner carylon in Eugene Oregon are the best and have my sincere appreciation and warmest regards Mahalo Nui Loa L.K.U -
Our rental was disgusting, Home Away/VRBO didn’t help us
We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year. -
Great pictures of place great little description of place. Easy to navigate.
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Love the trip boards
I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special. -
So easy to use. I love all the filter options to get exactly what you want.
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Best way to find great travel accommodations. Hosts are welcoming in making wonderful vacation memories
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User friendly, great pics and location info, easy tobchexk with owner if questions arise.
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Very nice descriptions of the property as well as location.. very helpful.
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We had a fabulous vacation experience at the Pelican rental house in New Port Richey. It has been recently remodeled, landscaped along with a beautiful new pool. They also had a pontoon, clean and equipped with everything one would want. All was clean and in great condition.All the house furnishings were clean, comfortable and in great working condition, mostly all new furniture, beds and decorated wonderfully. It had a great beachy feel. We plan on going back again and again .
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Cool Features
So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways. -
Not available when stating otherwise
I would give five stars, but there categorization of properties being available is misleading. Tried to book a villa at Hilton Head in September which is basically off-season , in the middle of the week on One day notice. Property showed up as available and then the reservation was confirmed, after I selected it and paid with my CC on file, only to get Email the next morning from the property manager Stephanie saying we had no reservation because they will not accept them with less than 24 hours notice. They blamed HomeAway software for showing their property as available the next day when in fact it apparently was not.. somebody should fix this. Clay -
Like to see a filter added in search mode
On my phone app I don’t see a place to filter by minimum number of days that a Vrbo unit can be rented. I am looking for a couple of places to stay for one night each on a trip this summer to a coastal city destination. Makes it really difficult to sift through all the properties that show up in an area and only a very few will allow a one-night stay (I am not complaining that folks don’t want to rent for a single night). I also noticed some properties are listed twice, one with a different rate and another that had indicated it would allow one night’s rental, but then when I went to book it, it required a 3-night minimum. -
Great but needs true Allergy Search
I’ve been using VRBO for years and turn to it again and again to book condos. Owners put lots of photos and some do videos. These are so helpful to get a better idea of what you’re buying. My major issue with it is it doesn’t have a good way to filter for leather couch and hardwood floors. I’m severely allergic to dust mites and a number of other allergens, so I spend hours poring through photos looking for leather couches. It used to have a non-allergenic option but it is no longer there. Probably because it was so inaccurate. I preferred the previous version that had a free-form search option. They should bring that back. -
Great resource, but a few suggestions
I love using VRBO, it is a great resource! There are a couple improvements that would make it even more enjoyable for me - one would be if they would add “heated pool” to the filter list and another would be if I could search regions (or an entire country) easier for specific kind of vacation rental. For instance, sometimes I want an ocean or lakefront rental for specific dates, and maybe have it also have a large screen tv or something, and don’t care WHERE specifically. I’d like to be able to just enter the filtered info and search the entire US. Just a suggestion. Thanks! -
Don’t expect a quick fix for their mistake
I only put five stars to grab your attention. If there were negative stars I would have given them -5. I booked a property then was told that it was no longer available for rent as it would be sold to a new owner the following week of the reservation date. This may have been the owners fault so that is not the most negative issue. The real issue is that I had to wait 5-7 business days for VRBO (home away) to refund me the amount changed for the trip. This made it more difficult to find available funds to book through Airbnb.
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Syncing calendar option is not available in mobile app. Have to manually update the app all the time, otherwise messages are not loading.
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Very limited features
The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not. -
Works pretty good, but needs improved features
Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app… -
Missing some key search features
This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years. -
Great Rental Company-but Fee’s Galore!
I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying! -
Could be better
This app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach. -
Love the map option, total fee search needs work.
I’ve been using Vrbo for over a decade. I love that you can search by map, but what bothers me so much about the App —and the desktop site— is that owners and management companies will sneak in all kinds of fees. So you can search by price per night, find one you love —only to realize that the owners or property managers have appended 15 different fees which often times are collectively more than all of the nightly rates on the property combined. This is a really shady practice and I have been in touch with some of the management companies about it. I’m getting the same response over and over: that they submit their fees to VRBO but cannot do anything about the way VRBO decides to display them. TripAdvisor lets you search by price per night, price per night with taxes, and price per night with all fees combined. VRBO needs to get with the game here. -
Good but could be better
It is helpful in finding places to stay but can be improved. First, a search feature based on the amount of beds at the place would be helpful. Many properties shown provide a number of people that can stay there based on people sleeping two to a queen or king bed. That is not always the case. I searched through several properties reading the descriptions to count beds to make sure there are enough beds for my group. Second area of improvement is the credit card info. The app is really picky about how the info is entered. My card was declined several times before I entered in all the info in a way the app liked it. Note I double checked my account to make sure it wasn’t a problem on my end, which it wasn’t. The app can just be more user friendly. -
Bait and switch
Please make sure that your vendors input minimum-night limitations so that we do not waste time making a reservation and then having it canceled because we are not staying enough nights. It should be relatively easy for vendors to identify minimum-night limitations in their ads on your site. Otherwise, making such a reservation, and then having the vendor call to talk you into staying another night or face a unilateral cancellation, is not only an unfair “bait and switch” but also a breach of contract facilitated by your service as the vendor’s agent. I trust that you will allocate resources to make such limitations easily available for vendors or else require vendors to abide by agreements struck through your service if they fail to do so. Good luck! -
Almost Perfect
I’ve rented through this site for 4 years now and been very successful. The only reason I’m giving it 4 stars instead of 5 is due to the search criteria. It would be a perfect 5 if the amenity search could be narrowed down when looking for pools. Too often, owners list their properties as having a pool when In fact, they are referring to a lake or pond which is NOT a pool and not acceptable to some renters for swimming. As well and more importantly to me, I prefer a private pool vs. a communal pool and there is no specific search for that which forces me to review dozens of properties’ amenities to weed out the communal pool properties. Aside from that it’s the best site to find your perfect destination.
Filter Reviews
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1069 Creekside Village Ogden Utah
The worst VRBO ever!!! Their manager “ Dennis “ was not only extremely unhelpful. He was actually lacks any compassion and is obtrusive, cruel and rude!!! Wow!!! I have never seen anything like it in my life!!! Not only did he chastise me for asking a question Saturday pm about a Saturday pm check in... saying it was “ inappropriate “ to call our “ guest contact “ on a Saturday pm regarding a “Saturday pm” checkin. He subsequently placed ALL my concerns and emails in “the spam” category... Saying he requested that my concerns would be placed as such. Perhaps he is better served by applying for a M-F 9-5 job where strengths are listed as no compassion whatsoever and generalized lack of consideration and overall rudeness. Wow!! Where is the representation for paying VRBO customers??!! I have tried to find another forum to tell my side of the story... as a paying/paid customer of VRBO without success. Although I agree his/Dennis ‘ assessment that the facility he represents is NOT a good match( yes I work in a service industry for over 30 years... and I have NEVER put a person’s concerns in the “ spam/ junk file!!! So I guess I expect better when someone else is “ on the clock.” I only want to save others who might have the great misfortune of making the mistake we did and encountering “ Dennis” at 1069 Creekside Ogden UT the trouble. Please!!! For your own sake do NOT do business there!!! Book another place I. The Ogden UT area!!!! -
The experience we had at the Hilton was great! It was clean and accommodating. VRBO WAS ABSOLUTELY HORRIBLE. They charged me way more than my actual stay at the Hilton. I know this bc I was charged twice for this trip. Once through VRBO and once by the hotel themselves. I was charged over $800 for a two night stay. I contacted VRBO customer service billing, they were the most unhelpful dept I have ever dealt with. Unknowledgable, kept me on the phone& on hold for over an hr& talked in circles
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They'll literally let you book a place. Then 5 days later say it's been cancelled without any explanation. This happened to me and my wife twice trying to book once trip. As a result of them cancelling twice with such a long time before they tell you , we didn't end up being able to get a place until right before the trip which led to us paying several hundreds of dollars more since it turned into a lost minute booking due to their multiple cancellations. This should be illegal.
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Disappointed in VRBO
Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price. -
Criminally long turnaround time on customer refunds and terrible customer service. 4 weeks+ turnaroud of reservation refunds. In my case, the host of a three bedroom cottage was unresponsive and their phone number did not work. VRBO asked me to make a 2 hour drive to the location to confirm if the host was present, assuring me a comparable replacement. They offered me a 2 bedroom hotel instead! I declined and asked for a refund which they agreed to, 10 days later with 0 confirmation of a refund
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Unacceptable customer service experiences
The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication. -
Very frustrating I need to install the app to take a quick look at a property sometime sent me!
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Bad Service
I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒. -
Do not book with this app. The communication with property managers is extremely poor. I booked a place 2 weeks in advance to my stay. 2 days before my stay they cancelled my reservation with no explanation. I tried to call them with no answer. They havent answered my messages and i still havent recieved my refund. Terrible. Never booking through here again
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Stick with AirBnB
We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB.
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Pictures just don't load
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Never again
This was my first time using verbo and I will never use it again. It was a waste of my savings attempting to have a safe getaway during COVID and it turned out to be a nightmare. The place was dirty, in a bad neighborhood, very old, and whats the most shocking to me: the owner had installed a thermostat that wouldn’t go past 69 degrees in the middle of winter and light switches that would automatically turn off every 3 minutes. I couldn’t take a shower at night without staying in complete darkness and spent 1 week freezing because the owner didn’t wAnt guests to overspend in electricity. Ridiculous and unbelievable that vrbo wouldn’t refund me immediately . Save yourself the trouble, don’t use vrbo! -
VRBO IS SUPER DISAPOINTING! RENTED A VACATION RENTAL IN PUERTO RICO. PAID FOR ONE GOT A TOTALLY DIFFERENT ONE. NOTHING IN THE PROPERTY WAS CLEANED AND NOTHING WORKED AT ALL. NO HELP FROM OWNERS OR VRBO. NO REPLY TO MY NUMEROUS EMAILS...NOTHING! 👎 DONT WASTE YOUR TIME OR MONEY!
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Terrible app, no way to sort
I want to sort the results by price. With the latest update they removed that feature. EPIC FAIL. -
Disappointed Rental / COVID Thanksgiving
Good Morning. I am here now for Thanksgiving Holiday. Rented from Tuesday November 24- Saturday November 28. I rented this house for the Thanksgiving for our Family. We didn't know about the pool situation until we got here and the website is misleading. Because of Covid our kids can't go anywhere so the pool was our reason for renting. My sister called yesterday and it wasn't 24hours and you guys couldn't turn the heat on. We watched the maintenance guy come over and turned there heat pool heat on and said the owner has to call. We paid a lot for this rental and although it's nice, I think the customer service is poor. Also they towed my niece's car and she was parked on the sidewalk and others was parked on the street. So now we have to pay for a tow and no heated pool. Disappointed Rental. -
Fine print
I used Vrbo to rent a house in Hawaii and it went well I will no longer use Vrbo due to misleading or dishonest price listings Most rentals are twice the nightly rate they advertise because of taxes, ridiculously high cleaning rates etc. I don’t deal with anyone who doesn’t understand honesty -
COVID Travel Restrictions not valid reason for cancellation
My wife had recently completed chemo for ovarian cancer and we planned a 25th wedding anniversary trip to Florida. We were going to bring our daughter and granddaughters. I purchased the travel insurance through the VRBO app. Then COVID hit, and travel restrictions hit. We made the tough decision to cancel our vacation. I submitted a claim for a refund and was told the pandemic was not a valid reason for cancellation so I was not entitled to a refund. I will never use VRBO again. -
Reservations
My search criteria lead to several options, but when I get to the property website, I have to backtrack and ultimately discover that the property I want is not available for the dates that I want or there is some other restriction. -
Horrible
Horrible customer service, our Airbnb is horrible and customer service keeps hanging up on us and getting a refund is almost impossible. Do not use this app -
Hung up service
That should be the name instead of VRBO. I had a credit from previously canceled trip and I booked a new one in Tahoe. Wanted to use the credit I had, so I called customer service. Got hung up on four!!! times. The moment representatives realized they had to use credit towards new rental they just didn’t want to deal with it. We ended up paying full price. Still got the credit. Never again. I’ll just use direct websites of property managements.
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Unacceptable customer service experiences
The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication. -
Stick with AirBnB
We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB. -
Your app is broken. It won't let me book because it appears to be asking for a phone number, but the field is just a drop down asking for country code. I chose +1 for US. There's no text field to type anything else, but every time I click continue, it scrolls back up and highlights that field as if I'm suppose to do something else?
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Less than pleased
We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!! -
Horrible sharing features
Incredibly frustrating to plan a group trip when the link generated by the app is a ridiculously long url that takes up my entire text screen and doesn't work. On the rare occasions a working link is generated, the link forces people to download the app, and still doesn't even open to the property page through the app. The whole runaround is mind boggling and impossible for both non app users and app users alike to quickly view the property details. Trying to keep my elder family members in the loop for housing choices is already challenging enough without having to walk them through these technical difficulties. We got so frustrated we decided to use a competing app and service instead. On a computer through a regular browser the website works perfectly fine, but the app has been an excruciating experience for collaborative planning. -
Tough site to navigate
This was my fourth attempt to book a rental I hope it works this time. The first time I got a notification the the hadn’t responded and my request had expired. I tried resubmitted my request put my payment info get rejecting as invalid. I called the reservation line and was able to reserve it again. In the mean time I received an email from the owner confirming my first request. But because the HomeAway request expired my down payment didn’t go through. Even though the person I spoke to told me my down payment would be charged to my card that day. I emailed owner to see what was happing and said my reservation was on the books but my payment request expired. So he had to remove me from the reservation calendar so I could submit this forth request. Your system needs some serious fixing to make this process more user friendly. -
The “average per night” is completely bogus.
When I began the search for a property, I put in the dates and the price range. Now, I expect whatever that comes up in my search to only have the property with those prices that will apply to the actual dates I stay. I don’t know how they do their calculations but when I tried to book, it gave me what I calculated as total + $4,000 telling me that it includes “taxes and fees”. It did not break down how in the world that number was calculated. I don’t know where this website thinks we live in, but I certainly don’t understand how “taxes and fees” could cost that much. It needs to be more specific and accurate to post the price-per-night when the user actually took time to put the dates we search and the price range so that no one wastes time on looking at all the properties they list for you that you cannot afford. -
Getting greedy
I use VRBO often. Lately, I have been getting stuck with over $230 in “fees” on top of the nightly fee. This doesn’t even include the tax we have to pay as well. What really bothers me is the cleaning fees used to be like $60 bucks. Now, it seems pretty standard that they charge you $100 cleaning fee and then tell you to do all the cleaning before you leave to get your deposit back. VRBO also allows people to say things are included like tv and internet but then you arrive to find there is none of that actually provided. You can’t leave a bad review or else you won’t get your deposits back. It’s a mess over here in VRBO land. They are getting too messy and greedy. I started using the AirBnB app recently and have really been enjoying the lower fees. Only desperate times call for VRBO. -
Long on fluff; short on useful stuff
I do not know why VRBO is so stingy on making useful information available. Very specifically, once a person has committed and booked, why do you not make the address available on the property information or even on the reservation? I have numerous times whenever I have rented with Vrbo had the same conflict every single time! It is really irritating and annoying. It makes the practical matter of trying to plan ones schedule and destinations and GPS work impossible. I believe VRBO sends it one time, and that’s it. That is totally unrealistic. Once a person has booked, that information should be available for easy retrieval honoring the fact that I’ve already paid for a location. -
Disappointing
Not at all what we hoped for:( We had family fly in from Chicago to stay in the Malibu Beach House just for the weekend. The details said all amenities included, but there was no air conditioning and it was extremely stuffy and hot. We figured we could open the slider to the screen to get air circulation, but screen door was stuck. The place smelled of rotten eggs and had flies and spiders. The microwave also not working. Probably the biggest deceit is the pictures make it look like you can easily get to the beach, but you have to basically crawl under the house (low) and over very unsteady rocks. Very difficult and hard to bring chairs, etc. It was so bad, we left and came home not even staying for the already purchased Saturday night:(
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1069 Creekside Village Ogden Utah
The worst VRBO ever!!! Their manager “ Dennis “ was not only extremely unhelpful. He was actually lacks any compassion and is obtrusive, cruel and rude!!! Wow!!! I have never seen anything like it in my life!!! Not only did he chastise me for asking a question Saturday pm about a Saturday pm check in... saying it was “ inappropriate “ to call our “ guest contact “ on a Saturday pm regarding a “Saturday pm” checkin. He subsequently placed ALL my concerns and emails in “the spam” category... Saying he requested that my concerns would be placed as such. Perhaps he is better served by applying for a M-F 9-5 job where strengths are listed as no compassion whatsoever and generalized lack of consideration and overall rudeness. Wow!! Where is the representation for paying VRBO customers??!! I have tried to find another forum to tell my side of the story... as a paying/paid customer of VRBO without success. Although I agree his/Dennis ‘ assessment that the facility he represents is NOT a good match( yes I work in a service industry for over 30 years... and I have NEVER put a person’s concerns in the “ spam/ junk file!!! So I guess I expect better when someone else is “ on the clock.” I only want to save others who might have the great misfortune of making the mistake we did and encountering “ Dennis” at 1069 Creekside Ogden UT the trouble. Please!!! For your own sake do NOT do business there!!! Book another place I. The Ogden UT area!!!! -
The experience we had at the Hilton was great! It was clean and accommodating. VRBO WAS ABSOLUTELY HORRIBLE. They charged me way more than my actual stay at the Hilton. I know this bc I was charged twice for this trip. Once through VRBO and once by the hotel themselves. I was charged over $800 for a two night stay. I contacted VRBO customer service billing, they were the most unhelpful dept I have ever dealt with. Unknowledgable, kept me on the phone& on hold for over an hr& talked in circles
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They'll literally let you book a place. Then 5 days later say it's been cancelled without any explanation. This happened to me and my wife twice trying to book once trip. As a result of them cancelling twice with such a long time before they tell you , we didn't end up being able to get a place until right before the trip which led to us paying several hundreds of dollars more since it turned into a lost minute booking due to their multiple cancellations. This should be illegal.
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Disappointed in VRBO
Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price. -
Criminally long turnaround time on customer refunds and terrible customer service. 4 weeks+ turnaroud of reservation refunds. In my case, the host of a three bedroom cottage was unresponsive and their phone number did not work. VRBO asked me to make a 2 hour drive to the location to confirm if the host was present, assuring me a comparable replacement. They offered me a 2 bedroom hotel instead! I declined and asked for a refund which they agreed to, 10 days later with 0 confirmation of a refund
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Very frustrating I need to install the app to take a quick look at a property sometime sent me!
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Bad Service
I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒. -
Do not book with this app. The communication with property managers is extremely poor. I booked a place 2 weeks in advance to my stay. 2 days before my stay they cancelled my reservation with no explanation. I tried to call them with no answer. They havent answered my messages and i still havent recieved my refund. Terrible. Never booking through here again
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Two Terrible Experiences
My husband and I go to Las Vegas every year for CES in January. In 2019 we reserved a two bedroom, 2 bathroom condo that was very close to the LV Convention Center. The place smelled, there were burnt-out lights, the blinds in one bedroom fell the middle of the night and everything was worn out, i.e. the bedding, kitchen cabinets. For our trip in January 2020 we made a reservation for a condo at the Jockey Club. On December 9th we received a message that our reservation had been cancelled and a refund was being sent. It is very hard to get a decently priced room during the week of CES, which is why we always book early. My husband contacted VRBO. They said the owner is not allowed to do that. They tried to reserve another condo for us and said they would pay the difference. They also told my husband that if the owner didn’t respond within 24 hours they would call him to help book another place. They didn’t. We will never book a place to stay through them again and are telling everyone we know. BTW, a friend of mine who goes to Hawaii every year has had several people tell her about the nightmare experience they’ve had with VRBO. At least two of those said when they arrive at their destination, found out that the place they had paid for was rented out to someone else. -
I have used VRBO one time over airbnb to book a specific property and I regret it. I got an unwarranted, negative guest review from a property owner. I sent VRBO screen shots of our conversations proving that they left us a negative review to get back at us for bringing complaints to them. They refuse to take down the review on me but had no problem removing my review of the property. They will not let me redo my review to reflect the owners negative review.
- Don’t deal with impersonal management companies! Communicate directly with homeowners and take out the middleman
- Freehand Drawing feature lets you search only the locations you want, so you can find the perfect rental home for you
- The Favorite Feature saves the houses you like best so you can share them with others or book at a later date
Reviewed by Laura S on December 17, 2017
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