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Vrbo Vacation Rentals

Vrbo Vacation Rentals

Vrbo

Find the perfect vacation rental. Search from over 2 million properties.

4.8 Ratings 622K+ Reviews 5M+ Downloads
Featured on Best 10 Vacation Rental Booking Apps

About Vrbo Vacation Rentals

Find the perfect vacation rental. Search from over 2 million properties.
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Ratings & Reviews

4.8
622.2K+ Ratings
  1. 5
    87+%
  2. 4
    9+%
  3. 3
    2+%
  4. 2
    0+%
  5. 1
    1+%
  • REFUNDS NOT ALWAYS PROMISED Jan 10, 2020

    By Charlie He.
    If I could zero stars I would. I Booked a property through VRBO and had to cancel because it was not the right property for us. Before canceling I looked into VRBO’s return policy. I cancelled my booking 2 days before the full refund deadline passed. We are now on the 13th business day since I’ve cancelled, and i have not received 1 penny from this company. We’ve called numerous times and the responses we get are flat out ridiculous. All they tell us is “Keep checking your bank account” or “your refund is pending for some reason” nobody that I talk to can tell me why or put me on the phone with someone that can help me. To make matters worse I am taking my family on vacation in 2 weeks and I really need this money. We all know how expensive it gets when you travel with a family. This experience with this company has been a HUGE inconvenience, and has already RUINED our chance of doing things on vacation that we had been planning on doing for quite some time now. I am beyond disappointed in this company for treating its customers like this. I for one will be thinking twice before booking with VRBO in the future.
    more
  • Cool Features Sep 13, 2019

    By afwife817
    So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
    more
  • Nov 27, 2020

    By x xx
    Syncing calendar option is not available in mobile app. Have to manually update the app all the time, otherwise messages are not loading.
    more
  • VRBO Mar 31, 2020

    By kaiana77
    I love VRBO, I’m such uncertain times like the world is going through right now with the Coronavirus so many things are unclear and not reliable so it is a great comfort that VRBO is what it has always been. A sure thing, a safe, easy, secure website allowing so many displaced people to find shelter a home or room to be safe and warm. Where u can cook your own meals, warm up by a fire. Bring your loved ones together to be with each other as well as provide income to family and home owners that is so needed right now due to the current job market. Everywhere people are getting laid off and businesses are closing but I can say with confidence that VRBO is up and running and provide safe 24 customer care and knowledgeable People who are there to help everyone and go the extra mile to help with bookings and cancellations in case u are not able to make your trip to your vacation rental. In my case I’m not able to go home or travel because the state I’m in is on lockdown and VRBO and home owner carylon in Eugene Oregon are the best and have my sincere appreciation and warmest regards Mahalo Nui Loa L.K.U
    more
  • Our rental was disgusting, Home Away/VRBO didn’t help us Jun 24, 2020

    By Chlovert
    We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
    more
  • 1069 Creekside Village Ogden Utah Sep 20, 2020

    By dennisishorrible
    The worst VRBO ever!!! Their manager “ Dennis “ was not only extremely unhelpful. He was actually lacks any compassion and is obtrusive, cruel and rude!!! Wow!!! I have never seen anything like it in my life!!! Not only did he chastise me for asking a question Saturday pm about a Saturday pm check in... saying it was “ inappropriate “ to call our “ guest contact “ on a Saturday pm regarding a “Saturday pm” checkin. He subsequently placed ALL my concerns and emails in “the spam” category... Saying he requested that my concerns would be placed as such. Perhaps he is better served by applying for a M-F 9-5 job where strengths are listed as no compassion whatsoever and generalized lack of consideration and overall rudeness. Wow!! Where is the representation for paying VRBO customers??!! I have tried to find another forum to tell my side of the story... as a paying/paid customer of VRBO without success. Although I agree his/Dennis ‘ assessment that the facility he represents is NOT a good match( yes I work in a service industry for over 30 years... and I have NEVER put a person’s concerns in the “ spam/ junk file!!! So I guess I expect better when someone else is “ on the clock.” I only want to save others who might have the great misfortune of making the mistake we did and encountering “ Dennis” at 1069 Creekside Ogden UT the trouble. Please!!! For your own sake do NOT do business there!!! Book another place I. The Ogden UT area!!!!
    more
  • Nov 7, 2020

    By Whitney Swygert
    The experience we had at the Hilton was great! It was clean and accommodating. VRBO WAS ABSOLUTELY HORRIBLE. They charged me way more than my actual stay at the Hilton. I know this bc I was charged twice for this trip. Once through VRBO and once by the hotel themselves. I was charged over $800 for a two night stay. I contacted VRBO customer service billing, they were the most unhelpful dept I have ever dealt with. Unknowledgable, kept me on the phone& on hold for over an hr& talked in circles
    more
  • Oct 4, 2020

    By J Nob
    They'll literally let you book a place. Then 5 days later say it's been cancelled without any explanation. This happened to me and my wife twice trying to book once trip. As a result of them cancelling twice with such a long time before they tell you , we didn't end up being able to get a place until right before the trip which led to us paying several hundreds of dollars more since it turned into a lost minute booking due to their multiple cancellations. This should be illegal.
    more
  • Disappointed in VRBO Oct 14, 2020

    By KoonC2020
    Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price.
    more
  • Nov 9, 2020

    By David Suckling
    Criminally long turnaround time on customer refunds and terrible customer service. 4 weeks+ turnaroud of reservation refunds. In my case, the host of a three bedroom cottage was unresponsive and their phone number did not work. VRBO asked me to make a 2 hour drive to the location to confirm if the host was present, assuring me a comparable replacement. They offered me a 2 bedroom hotel instead! I declined and asked for a refund which they agreed to, 10 days later with 0 confirmation of a refund
    more
  1. Don’t deal with impersonal management companies! Communicate directly with homeowners and take out the middleman
  2. Freehand Drawing feature lets you search only the locations you want, so you can find the perfect rental home for you
  3. The Favorite Feature saves the houses you like best so you can share them with others or book at a later date

Reviewed by Laura S on December 17, 2017

  • REFUNDS NOT ALWAYS PROMISED Jan 10, 2020

    By Charlie He.
    If I could zero stars I would. I Booked a property through VRBO and had to cancel because it was not the right property for us. Before canceling I looked into VRBO’s return policy. I cancelled my booking 2 days before the full refund deadline passed. We are now on the 13th business day since I’ve cancelled, and i have not received 1 penny from this company. We’ve called numerous times and the responses we get are flat out ridiculous. All they tell us is “Keep checking your bank account” or “your refund is pending for some reason” nobody that I talk to can tell me why or put me on the phone with someone that can help me. To make matters worse I am taking my family on vacation in 2 weeks and I really need this money. We all know how expensive it gets when you travel with a family. This experience with this company has been a HUGE inconvenience, and has already RUINED our chance of doing things on vacation that we had been planning on doing for quite some time now. I am beyond disappointed in this company for treating its customers like this. I for one will be thinking twice before booking with VRBO in the future.
    more
  • VRBO Mar 31, 2020

    By kaiana77
    I love VRBO, I’m such uncertain times like the world is going through right now with the Coronavirus so many things are unclear and not reliable so it is a great comfort that VRBO is what it has always been. A sure thing, a safe, easy, secure website allowing so many displaced people to find shelter a home or room to be safe and warm. Where u can cook your own meals, warm up by a fire. Bring your loved ones together to be with each other as well as provide income to family and home owners that is so needed right now due to the current job market. Everywhere people are getting laid off and businesses are closing but I can say with confidence that VRBO is up and running and provide safe 24 customer care and knowledgeable People who are there to help everyone and go the extra mile to help with bookings and cancellations in case u are not able to make your trip to your vacation rental. In my case I’m not able to go home or travel because the state I’m in is on lockdown and VRBO and home owner carylon in Eugene Oregon are the best and have my sincere appreciation and warmest regards Mahalo Nui Loa L.K.U
    more
  • Our rental was disgusting, Home Away/VRBO didn’t help us Jun 24, 2020

    By Chlovert
    We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
    more
  • Nov 30, 2020

    By Desira Johnson
    Great pictures of place great little description of place. Easy to navigate.
    more
  • Love the trip boards Oct 5, 2019

    By Heather Who
    I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special.
    more
  • Cool Features Sep 13, 2019

    By afwife817
    So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
    more
  • Not available when stating otherwise Sep 25, 2018

    By CBReitz
    I would give five stars, but there categorization of properties being available is misleading. Tried to book a villa at Hilton Head in September which is basically off-season , in the middle of the week on One day notice. Property showed up as available and then the reservation was confirmed, after I selected it and paid with my CC on file, only to get Email the next morning from the property manager Stephanie saying we had no reservation because they will not accept them with less than 24 hours notice. They blamed HomeAway software for showing their property as available the next day when in fact it apparently was not.. somebody should fix this. Clay
    more
  • Like to see a filter added in search mode Apr 19, 2019

    By Kahlua82315
    On my phone app I don’t see a place to filter by minimum number of days that a Vrbo unit can be rented. I am looking for a couple of places to stay for one night each on a trip this summer to a coastal city destination. Makes it really difficult to sift through all the properties that show up in an area and only a very few will allow a one-night stay (I am not complaining that folks don’t want to rent for a single night). I also noticed some properties are listed twice, one with a different rate and another that had indicated it would allow one night’s rental, but then when I went to book it, it required a 3-night minimum.
    more
  • Great but needs true Allergy Search May 23, 2020

    By D9101350
    I’ve been using VRBO for years and turn to it again and again to book condos. Owners put lots of photos and some do videos. These are so helpful to get a better idea of what you’re buying. My major issue with it is it doesn’t have a good way to filter for leather couch and hardwood floors. I’m severely allergic to dust mites and a number of other allergens, so I spend hours poring through photos looking for leather couches. It used to have a non-allergenic option but it is no longer there. Probably because it was so inaccurate. I preferred the previous version that had a free-form search option. They should bring that back.
    more
  • Great resource, but a few suggestions Oct 20, 2020

    By Catnival Dream cruiser
    I love using VRBO, it is a great resource! There are a couple improvements that would make it even more enjoyable for me - one would be if they would add “heated pool” to the filter list and another would be if I could search regions (or an entire country) easier for specific kind of vacation rental. For instance, sometimes I want an ocean or lakefront rental for specific dates, and maybe have it also have a large screen tv or something, and don’t care WHERE specifically. I’d like to be able to just enter the filtered info and search the entire US. Just a suggestion. Thanks!
    more
  • Nov 27, 2020

    By x xx
    Syncing calendar option is not available in mobile app. Have to manually update the app all the time, otherwise messages are not loading.
    more
  • Very limited features May 28, 2020

    By llj8
    The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not.
    more
  • Works pretty good, but needs improved features Jul 3, 2018

    By JPmays
    Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…
    more
  • Missing some key search features May 15, 2019

    By Steph80439
    This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.
    more
  • Great Rental Company-but Fee’s Galore! May 6, 2020

    By seriouslywhatever
    I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying!
    more
  • Unacceptable customer service experiences Oct 8, 2018

    By jtr03c
    The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.
    more
  • Stick with AirBnB May 19, 2020

    By tawn9816
    We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB.
    more
  • Sep 24, 2020

    By Taya Whiteside
    Your app is broken. It won't let me book because it appears to be asking for a phone number, but the field is just a drop down asking for country code. I chose +1 for US. There's no text field to type anything else, but every time I click continue, it scrolls back up and highlights that field as if I'm suppose to do something else?
    more
  • Less than pleased Aug 1, 2018

    By beds are terrible
    We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!!
    more
  • Horrible sharing features Aug 7, 2020

    By afunnyideal
    Incredibly frustrating to plan a group trip when the link generated by the app is a ridiculously long url that takes up my entire text screen and doesn't work. On the rare occasions a working link is generated, the link forces people to download the app, and still doesn't even open to the property page through the app. The whole runaround is mind boggling and impossible for both non app users and app users alike to quickly view the property details. Trying to keep my elder family members in the loop for housing choices is already challenging enough without having to walk them through these technical difficulties. We got so frustrated we decided to use a competing app and service instead. On a computer through a regular browser the website works perfectly fine, but the app has been an excruciating experience for collaborative planning.
    more
  • 1069 Creekside Village Ogden Utah Sep 20, 2020

    By dennisishorrible
    The worst VRBO ever!!! Their manager “ Dennis “ was not only extremely unhelpful. He was actually lacks any compassion and is obtrusive, cruel and rude!!! Wow!!! I have never seen anything like it in my life!!! Not only did he chastise me for asking a question Saturday pm about a Saturday pm check in... saying it was “ inappropriate “ to call our “ guest contact “ on a Saturday pm regarding a “Saturday pm” checkin. He subsequently placed ALL my concerns and emails in “the spam” category... Saying he requested that my concerns would be placed as such. Perhaps he is better served by applying for a M-F 9-5 job where strengths are listed as no compassion whatsoever and generalized lack of consideration and overall rudeness. Wow!! Where is the representation for paying VRBO customers??!! I have tried to find another forum to tell my side of the story... as a paying/paid customer of VRBO without success. Although I agree his/Dennis ‘ assessment that the facility he represents is NOT a good match( yes I work in a service industry for over 30 years... and I have NEVER put a person’s concerns in the “ spam/ junk file!!! So I guess I expect better when someone else is “ on the clock.” I only want to save others who might have the great misfortune of making the mistake we did and encountering “ Dennis” at 1069 Creekside Ogden UT the trouble. Please!!! For your own sake do NOT do business there!!! Book another place I. The Ogden UT area!!!!
    more
  • Nov 7, 2020

    By Whitney Swygert
    The experience we had at the Hilton was great! It was clean and accommodating. VRBO WAS ABSOLUTELY HORRIBLE. They charged me way more than my actual stay at the Hilton. I know this bc I was charged twice for this trip. Once through VRBO and once by the hotel themselves. I was charged over $800 for a two night stay. I contacted VRBO customer service billing, they were the most unhelpful dept I have ever dealt with. Unknowledgable, kept me on the phone& on hold for over an hr& talked in circles
    more
  • Oct 4, 2020

    By J Nob
    They'll literally let you book a place. Then 5 days later say it's been cancelled without any explanation. This happened to me and my wife twice trying to book once trip. As a result of them cancelling twice with such a long time before they tell you , we didn't end up being able to get a place until right before the trip which led to us paying several hundreds of dollars more since it turned into a lost minute booking due to their multiple cancellations. This should be illegal.
    more
  • Disappointed in VRBO Oct 14, 2020

    By KoonC2020
    Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price.
    more
  • Nov 9, 2020

    By David Suckling
    Criminally long turnaround time on customer refunds and terrible customer service. 4 weeks+ turnaroud of reservation refunds. In my case, the host of a three bedroom cottage was unresponsive and their phone number did not work. VRBO asked me to make a 2 hour drive to the location to confirm if the host was present, assuring me a comparable replacement. They offered me a 2 bedroom hotel instead! I declined and asked for a refund which they agreed to, 10 days later with 0 confirmation of a refund
    more

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