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Vrbo Vacation Rentals

Vrbo Vacation Rentals

Vrbo

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  • img Expert
    1. Don’t deal with impersonal management companies! Communicate directly with homeowners and take out the middleman
    2. Freehand Drawing feature lets you search only the locations you want, so you can find the perfect rental home for you
    3. The Favorite Feature saves the houses you like best so you can share them with others or book at a later date

  • Cranberry Cabin Jul 4, 2021

    By Crazy Kay kay
    The picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little

  • Apr 18, 2022

    By Brian Janis
    VRBO has always provided many options for our travel needs. User feedback is very helpful in providing that extra need to know information. If I could ask for anything, I'd like to see some of the fees reduced. There are times when the price can change significantly from an assumed amount to one loaded with exorbitant fees. This should be much more transparent and provable.

  • Cool Features Sep 13, 2019

    By afwife817
    So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.

  • Mar 11, 2022

    By Misty Molzof
    I have used VRBO five times now and each time it was easy to use and easy to book. My suggestion I have is to make sure you check with the property contact person immediately after booking prior to your trip to find out what shape the furniture is in. Well the app is good most of the furniture in all four locations has been beat up pretty bad and very uncomfortable.

  • Cancellation policy Apr 11, 2022

    By ImmaculaStlouis
    Do not use VRBO!!! I booked a property that had great reviews. However when we got here getting to the vacation home was a death trap See Ya Round in St Thomas . It is located on an unsafe mountain road. I had a Full panic attack! Owners refuse to refund not even a penny! Lost almost $3000! This is a scam! They take your money and if upon arrival you are not satisfied you are out of luck for the Entire amount!!! This was supposed to be my birthday celebration! Total nightmare!! Lost so much hard earned money to this owner scamming guests that can’t possible know how bad it’s going to be until you get there!! We as the consumer have no rights. No protection from these vultures. Please do not book with See ya round villa in StThomas. Please do not listen to all the wonderful reviews!!! This is the biggest scam of a lifetime!!! I have traveled a lot in my lifetime. Never ever had an experience this bad! This entire organization VRBO and these owners are ripping people off. My birthday wish is that this entire organization and the owners of See Ya Round villa in St Thomas go out of business!!!

  • May 11, 2022

    By John Warring
    This company has had several ownership changes and the app gets worse with each one. In particular the fact that there is no calender that shows general property availabily. I often find a property I like them try to schedule my vacay around it. But instead it is trial and error with dates. Lame.

  • Could use some work Oct 3, 2021

    By SwyeeetSarah
    Use of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money.

  • May 2, 2022

    By Eddie Garrison
    Even though this app is really 5 star , I ended up booking with another app. But I have to say this app has some great listings. It gives a lot of info about listings and if you have a question it is answered promptly . Canceled the other listing and have one with VRBO. The only negative thing I can say is that the fees added, which are usually the owners can be exorbitant.

  • Nov 17, 2018

    By Life of an empath by Cristina Litvin
    I love VRBO, and I wish I could give it 4.5 stars, but alas that is not an option. My only wish is that VRBO had a "fenced-in back yard" filter. When we travel we bring our chihuahuas, since our parents passed we dont have anyone to watch them while we travel, and I would also change the fact that some properties are listed more than once, its annoying. The pictures are great, and VRBO has the best filters, much better than its competitor, and its overall a better search for your next adventure.

  • Cranberry Cabin Jul 4, 2021

    By Crazy Kay kay
    The picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little

  • Apr 18, 2022

    By Brian Janis
    VRBO has always provided many options for our travel needs. User feedback is very helpful in providing that extra need to know information. If I could ask for anything, I'd like to see some of the fees reduced. There are times when the price can change significantly from an assumed amount to one loaded with exorbitant fees. This should be much more transparent and provable.

  • Cool Features Sep 13, 2019

    By afwife817
    So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.

  • Mar 11, 2022

    By Misty Molzof
    I have used VRBO five times now and each time it was easy to use and easy to book. My suggestion I have is to make sure you check with the property contact person immediately after booking prior to your trip to find out what shape the furniture is in. Well the app is good most of the furniture in all four locations has been beat up pretty bad and very uncomfortable.

  • Cancellation policy Apr 11, 2022

    By ImmaculaStlouis
    Do not use VRBO!!! I booked a property that had great reviews. However when we got here getting to the vacation home was a death trap See Ya Round in St Thomas . It is located on an unsafe mountain road. I had a Full panic attack! Owners refuse to refund not even a penny! Lost almost $3000! This is a scam! They take your money and if upon arrival you are not satisfied you are out of luck for the Entire amount!!! This was supposed to be my birthday celebration! Total nightmare!! Lost so much hard earned money to this owner scamming guests that can’t possible know how bad it’s going to be until you get there!! We as the consumer have no rights. No protection from these vultures. Please do not book with See ya round villa in StThomas. Please do not listen to all the wonderful reviews!!! This is the biggest scam of a lifetime!!! I have traveled a lot in my lifetime. Never ever had an experience this bad! This entire organization VRBO and these owners are ripping people off. My birthday wish is that this entire organization and the owners of See Ya Round villa in St Thomas go out of business!!!

  • May 11, 2022

    By John Warring
    This company has had several ownership changes and the app gets worse with each one. In particular the fact that there is no calender that shows general property availabily. I often find a property I like them try to schedule my vacay around it. But instead it is trial and error with dates. Lame.

  • Could use some work Oct 3, 2021

    By SwyeeetSarah
    Use of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money.

  • May 2, 2022

    By Eddie Garrison
    Even though this app is really 5 star , I ended up booking with another app. But I have to say this app has some great listings. It gives a lot of info about listings and if you have a question it is answered promptly . Canceled the other listing and have one with VRBO. The only negative thing I can say is that the fees added, which are usually the owners can be exorbitant.

  • Nov 17, 2018

    By Life of an empath by Cristina Litvin
    I love VRBO, and I wish I could give it 4.5 stars, but alas that is not an option. My only wish is that VRBO had a "fenced-in back yard" filter. When we travel we bring our chihuahuas, since our parents passed we dont have anyone to watch them while we travel, and I would also change the fact that some properties are listed more than once, its annoying. The pictures are great, and VRBO has the best filters, much better than its competitor, and its overall a better search for your next adventure.

  • Oct 11, 2020

    By Staci Martin
    Soooo simple to use. Not only can you save your favorite listings under different trips you might be considering, but it also gives you an easy platform to communicate with rental owners. Payments, reviews, rental listings are all in this super easy user friendly app. I've been using the app for years and never had bugs, glitches or problems of any kind. The quality of owners and rentals seems to be much nicer than other companies, and the prices are great too!
See all positive reviews

  • Mar 25, 2022

    By Jennifer Lauria
    We booked our stay and had excellent communication with the owner before our trip. Ever since arriving, the app does not allow me to view the inbox. I had to text the owner from the airport for the lockbox combination and street address. Thank goodness I had her number saved and she answered quickly. Otherwise, we would have been in sad straits. I tried logging out of the app and logging back in and I still get an error message. I would like to be able to access my inbox.

  • Apr 16, 2022

    By Iva Ford
    The app worked fine initially. then after I paid for my booking in full it would no longer always allow me to communicate with my host, telling me that I didn't have authority to access this trip and I needed to log in with a new email address. occasionally I could log out log back in and get it to work. I even uninstalled and reinstalled when I called vrbo for customer support all they had to say was yeah the app doesn't work well very frustrating. Luckily I was able to text host directly.

  • Deceived by Property owner and Vrbo Jul 5, 2021

    By warrde
    We planned a girls trip to Dallas and we were so excited to get here. We booked what we thought was a beautiful location. I reviewed this property several times because the pics were so nice. We arrived Friday to a house that was nothing like we saw. We entered the home to see a BIG tacky board sticking from under the carpet. It’s covering a hole in the floor. There were air conditioning units in the window which was not a issue but it was hanging out the window and anyone could just come up and do anything. Take in mind again all ladies not safe at all. The house is beyond outdated for what we paid. Back yard looks like a construction site and we were planning to hang out side but not at that place. We had to go book a hotel in the downtown area so pricey yes. We proceeded to reach out to the host/property owner name Jerri and she proceeded to hang up in my face. We called VRBO and all we get is back and forth between the 2 and everyone wants to email. I will be contacting a lawyer about m refund since neither can seem to do anything about this mishap. I even sent a video of the place and the VRBO employee was agreeing the place looks nothing like the pics posted. VRBO allows these people to post deceiving pics so these places can be booked and upon arrival the customer is scammed. Bad business and trust me I will be going up the chain and this was my first and last time using VRBO!

  • Apr 25, 2022

    By Renee Garbark
    We booked a trip which we have done multiple times with this app. The owner isn't responding to our calls and there isn't any way to complete the payment for our trip on the app. The app recommends only using VRBO for payment but either the owner or VRBO has no option to make additional payments. I think we probably just lost alot of money and no recourse for a refund. I will never use this app again to book a trip.

  • Sharon May 29, 2021

    By 567sfhjjytf
    I spoke with 3 different reps. The first rep. Understood how we wanted to pay, there were 3 parties, and we each wanted to pay our share of the down payment. 1st rep said we were only able to use two cards but thought we could get permission from owner to use 3 cards. He took 3/4 of the payment due on two cards. All was fine. 2nd rep- we can use two cards. So I needed to discuss with rest of family. Spoke with owner, all was fine, could use two cards. Called back to book....rep said No we could only use 1 card for down payment, and could use second card for final payment. Spoke with owner 2nd time, with rep on phone with us, but with 3 families each wanting to pay their portion of down payment seemed again difficult to reach an understanding with me using 2 cards, so I just paid down payment on one card. If the 1st and 2nd rep could understand everything without any confusion I am not sure where the breakdown in communication was and why the differing opinions. I finally got the 1 card down payment made, knowing that my original desire to use 3 cards may have been unusual, but with the 1st rep easily possible. The owner was so very gracious, and her property was so beautiful, right on the water, and private. I just think the issue could have been made clear right up front, and no changes in procedure between reps. We are going to have a great time anyway.

  • Feb 16, 2022

    By Jeff Anderson
    Flawed. Useless. Booked in the app, communicated with property manager in the app, used the map in the app while staying. On the last day of our stay (check out day), it will not allow me into the stay details, nor the messaging feature, which precluded me from seeing the lockbox code which I needed to put the key in to check out. Tried mobile data, wifi, everything. No security or permission issues on my phone. It's your app and you set me back 45 minutes in my travel day.

  • FIX YOUR EMAIL VERIFICATION Jan 4, 2022

    By VRBO not a fan
    How is it that, when you sign up for VRBO, you can take someone’s money without verifying their account first? My personal issue was that I signed up through Facebook (which had an old email from college attached to it). Without knowing, I booked a vacation and gave a deposit, but then I was not able to verify the trip because the verification email was sent to the old email. Therefore.. I could not cancel my trip, I could not verify my trip, and yet you guys still took my money! I THEN had to go through a two hour process of talking to customer service people that were not able to change the email, but rather took me through an arduous process of connecting me with the property owners (which did nothing the first go around). I eventually had to call and cancel the order myself through the property people outside of VRBO, re-create a new account, talk to the property owners that I was re-booking under the same name, and then wait for the money to show back up in my account (still waiting). One of the most ridiculous experiences I’ve ever had trying to book something in my life. If it wasn’t for it being a timely manner I would’ve definitely looked at other options. Figure it out VRBO. And spare me the “we apologize” response with a contact number to call. I’ve had enough time on the phone with your “professionals”.

  • Feb 8, 2022

    By jay eff
    I booked thru Expedia and unbeknownst to me, they in turn booked thru VRBO. This trip was a total disaster with the property owner and I realize that's not VRBOs fault, but what happened next totally is. I tried to get one vof the two nights refunded and I've had a battle on my hands w this company. Yeah, lots of good reviews just bc everything went smooth, but just wait until you have a bad trip. They will do NOTHING to help right the wrong. I will personally NEVER use this again.

  • Do not trust, you might be recorded for your entire stay Jan 25, 2021

    By RH675
    VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed.

  • Scammed Sep 18, 2021

    By Rtyhfssgbjudcbhj
    Rented a condo with bay tree condominiums in Port Aransas through Vrbo. I had a night shift at work so I skipped my 4pm check in for an early am check in the following day. The room was horrendous roach in the fridge, dog hair all over the bed, dirty showers. The room looked nothing like the pics would leave you to believe. It was worse than a motel and what I paid for they stay was just unacceptable. I kindly let staff know I would not be able to stay and requested a refund by front desk for the dirty room. I was lied to by the host Deborah that they didn’t offer refunds so I had to call Vrbo and argue with the host who was extremely rude while speaking to Vrbo on the phone. I was given every excuse as to why the room was dirty and my pictures of the room were brushed off. Took a 4K pic of the roach in the fridge and host tried to tell me it was a piece of old lettuce… I got a partial refund. They had they nerve to take a cleaning fee and service fee out of my refund for a room I never stayed in and that was never clean… Vrbo also won’t post my review of the property. If you look at their Google reviews they have a low rating but they don’t tell you the full name of the property until you rent. They just try to lure you in with picture. Vrbo allowed the host to to essentially be paid for below par service and lies. I’ve used rental services before but I don’t think this company is worth trusting.
See all negative reviews

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  • img Expert
    1. Don’t deal with impersonal management companies! Communicate directly with homeowners and take out the middleman
    2. Freehand Drawing feature lets you search only the locations you want, so you can find the perfect rental home for you
    3. The Favorite Feature saves the houses you like best so you can share them with others or book at a later date
See All Expert Reviews

  • Cranberry Cabin Jul 4, 2021

    By Crazy Kay kay
    The picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little

  • Apr 18, 2022

    By Brian Janis
    VRBO has always provided many options for our travel needs. User feedback is very helpful in providing that extra need to know information. If I could ask for anything, I'd like to see some of the fees reduced. There are times when the price can change significantly from an assumed amount to one loaded with exorbitant fees. This should be much more transparent and provable.

  • Mar 11, 2022

    By Misty Molzof
    I have used VRBO five times now and each time it was easy to use and easy to book. My suggestion I have is to make sure you check with the property contact person immediately after booking prior to your trip to find out what shape the furniture is in. Well the app is good most of the furniture in all four locations has been beat up pretty bad and very uncomfortable.

  • Cancellation policy Apr 11, 2022

    By ImmaculaStlouis
    Do not use VRBO!!! I booked a property that had great reviews. However when we got here getting to the vacation home was a death trap See Ya Round in St Thomas . It is located on an unsafe mountain road. I had a Full panic attack! Owners refuse to refund not even a penny! Lost almost $3000! This is a scam! They take your money and if upon arrival you are not satisfied you are out of luck for the Entire amount!!! This was supposed to be my birthday celebration! Total nightmare!! Lost so much hard earned money to this owner scamming guests that can’t possible know how bad it’s going to be until you get there!! We as the consumer have no rights. No protection from these vultures. Please do not book with See ya round villa in StThomas. Please do not listen to all the wonderful reviews!!! This is the biggest scam of a lifetime!!! I have traveled a lot in my lifetime. Never ever had an experience this bad! This entire organization VRBO and these owners are ripping people off. My birthday wish is that this entire organization and the owners of See Ya Round villa in St Thomas go out of business!!!

  • May 2, 2022

    By Eddie Garrison
    Even though this app is really 5 star , I ended up booking with another app. But I have to say this app has some great listings. It gives a lot of info about listings and if you have a question it is answered promptly . Canceled the other listing and have one with VRBO. The only negative thing I can say is that the fees added, which are usually the owners can be exorbitant.

  • Oct 11, 2020

    By Staci Martin
    Soooo simple to use. Not only can you save your favorite listings under different trips you might be considering, but it also gives you an easy platform to communicate with rental owners. Payments, reviews, rental listings are all in this super easy user friendly app. I've been using the app for years and never had bugs, glitches or problems of any kind. The quality of owners and rentals seems to be much nicer than other companies, and the prices are great too!

  • Mar 4, 2021

    By isabella applen
    I really like their filter and sort options for searching listings. You can sort by price, rating, etc., unlike their competitor's app. VRBO has more filter criteria to choose from. My only complaint is that, when going through listings, the "total price" listed is often around only 70% of the actual total price. You have to click "continue booking" to see the real total, which adds several hundred dollars in "owner fees" and "service fees."

  • Jul 4, 2020

    By Mary Pickford Shiley
    Haven't checked in yet. Later this summer (hopefully). However, communication has been "Tippy top". Can't wait. We drove down to check out the property, it was gorgeous! The pictures in Vrbo presentation are beautiful and true. If a pre-visit was this good, the actual vacation with our family will be amazing!

  • Picture Perfect Cabin! Jul 11, 2021

    By The NC & SC Blumbergs
    My husband, myself, our son, daughter in law, and 2 granddaughters (8 & 10) spent4 nights at the cabin. We thought it was pretty close to perfect. So convenient to have the creek right in the backyard where they all fished and rode the tubes. Our dog couldn’t hAve had more fun either! The property is private so they had lots of room to run around. We did the gem mines, we hiked Wayah Bald and went white River rafting. At night we sat by the fire pit and soaked in the hot tub. The kids were thrilled to see so many fireflies! I highly recommend any of the area activities. The Nantahala Outdoor Center (NOC) was the company we went to for rafting-our guide was amazing! A must do! The cabin is very comfortable and is stocked with everything you need. The nearest grocery store is 30 min so best to bring a few things if you can. Scotty and Barbara were great hosts! We had a problem with the oven and they went out and bought a new one that next day! We came home and it was already installed. We’re not even home yet but have already booked for next year!

  • Our rental was disgusting, Home Away/VRBO didn’t help us Jun 24, 2020

    By Chlovert
    We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
See all 5 reviews

  • Cool Features Sep 13, 2019

    By afwife817
    So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.

  • Nov 17, 2018

    By Life of an empath by Cristina Litvin
    I love VRBO, and I wish I could give it 4.5 stars, but alas that is not an option. My only wish is that VRBO had a "fenced-in back yard" filter. When we travel we bring our chihuahuas, since our parents passed we dont have anyone to watch them while we travel, and I would also change the fact that some properties are listed more than once, its annoying. The pictures are great, and VRBO has the best filters, much better than its competitor, and its overall a better search for your next adventure.
See all 4 reviews

  • May 11, 2022

    By John Warring
    This company has had several ownership changes and the app gets worse with each one. In particular the fact that there is no calender that shows general property availabily. I often find a property I like them try to schedule my vacay around it. But instead it is trial and error with dates. Lame.

  • Could use some work Oct 3, 2021

    By SwyeeetSarah
    Use of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money.
See all 3 reviews

  • Mar 25, 2022

    By Jennifer Lauria
    We booked our stay and had excellent communication with the owner before our trip. Ever since arriving, the app does not allow me to view the inbox. I had to text the owner from the airport for the lockbox combination and street address. Thank goodness I had her number saved and she answered quickly. Otherwise, we would have been in sad straits. I tried logging out of the app and logging back in and I still get an error message. I would like to be able to access my inbox.

  • Apr 16, 2022

    By Iva Ford
    The app worked fine initially. then after I paid for my booking in full it would no longer always allow me to communicate with my host, telling me that I didn't have authority to access this trip and I needed to log in with a new email address. occasionally I could log out log back in and get it to work. I even uninstalled and reinstalled when I called vrbo for customer support all they had to say was yeah the app doesn't work well very frustrating. Luckily I was able to text host directly.

  • Unacceptable customer service experiences Oct 8, 2018

    By jtr03c
    The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.
See all 2 reviews

  • Deceived by Property owner and Vrbo Jul 5, 2021

    By warrde
    We planned a girls trip to Dallas and we were so excited to get here. We booked what we thought was a beautiful location. I reviewed this property several times because the pics were so nice. We arrived Friday to a house that was nothing like we saw. We entered the home to see a BIG tacky board sticking from under the carpet. It’s covering a hole in the floor. There were air conditioning units in the window which was not a issue but it was hanging out the window and anyone could just come up and do anything. Take in mind again all ladies not safe at all. The house is beyond outdated for what we paid. Back yard looks like a construction site and we were planning to hang out side but not at that place. We had to go book a hotel in the downtown area so pricey yes. We proceeded to reach out to the host/property owner name Jerri and she proceeded to hang up in my face. We called VRBO and all we get is back and forth between the 2 and everyone wants to email. I will be contacting a lawyer about m refund since neither can seem to do anything about this mishap. I even sent a video of the place and the VRBO employee was agreeing the place looks nothing like the pics posted. VRBO allows these people to post deceiving pics so these places can be booked and upon arrival the customer is scammed. Bad business and trust me I will be going up the chain and this was my first and last time using VRBO!

  • Apr 25, 2022

    By Renee Garbark
    We booked a trip which we have done multiple times with this app. The owner isn't responding to our calls and there isn't any way to complete the payment for our trip on the app. The app recommends only using VRBO for payment but either the owner or VRBO has no option to make additional payments. I think we probably just lost alot of money and no recourse for a refund. I will never use this app again to book a trip.

  • Sharon May 29, 2021

    By 567sfhjjytf
    I spoke with 3 different reps. The first rep. Understood how we wanted to pay, there were 3 parties, and we each wanted to pay our share of the down payment. 1st rep said we were only able to use two cards but thought we could get permission from owner to use 3 cards. He took 3/4 of the payment due on two cards. All was fine. 2nd rep- we can use two cards. So I needed to discuss with rest of family. Spoke with owner, all was fine, could use two cards. Called back to book....rep said No we could only use 1 card for down payment, and could use second card for final payment. Spoke with owner 2nd time, with rep on phone with us, but with 3 families each wanting to pay their portion of down payment seemed again difficult to reach an understanding with me using 2 cards, so I just paid down payment on one card. If the 1st and 2nd rep could understand everything without any confusion I am not sure where the breakdown in communication was and why the differing opinions. I finally got the 1 card down payment made, knowing that my original desire to use 3 cards may have been unusual, but with the 1st rep easily possible. The owner was so very gracious, and her property was so beautiful, right on the water, and private. I just think the issue could have been made clear right up front, and no changes in procedure between reps. We are going to have a great time anyway.

  • Feb 16, 2022

    By Jeff Anderson
    Flawed. Useless. Booked in the app, communicated with property manager in the app, used the map in the app while staying. On the last day of our stay (check out day), it will not allow me into the stay details, nor the messaging feature, which precluded me from seeing the lockbox code which I needed to put the key in to check out. Tried mobile data, wifi, everything. No security or permission issues on my phone. It's your app and you set me back 45 minutes in my travel day.

  • FIX YOUR EMAIL VERIFICATION Jan 4, 2022

    By VRBO not a fan
    How is it that, when you sign up for VRBO, you can take someone’s money without verifying their account first? My personal issue was that I signed up through Facebook (which had an old email from college attached to it). Without knowing, I booked a vacation and gave a deposit, but then I was not able to verify the trip because the verification email was sent to the old email. Therefore.. I could not cancel my trip, I could not verify my trip, and yet you guys still took my money! I THEN had to go through a two hour process of talking to customer service people that were not able to change the email, but rather took me through an arduous process of connecting me with the property owners (which did nothing the first go around). I eventually had to call and cancel the order myself through the property people outside of VRBO, re-create a new account, talk to the property owners that I was re-booking under the same name, and then wait for the money to show back up in my account (still waiting). One of the most ridiculous experiences I’ve ever had trying to book something in my life. If it wasn’t for it being a timely manner I would’ve definitely looked at other options. Figure it out VRBO. And spare me the “we apologize” response with a contact number to call. I’ve had enough time on the phone with your “professionals”.

  • Feb 8, 2022

    By jay eff
    I booked thru Expedia and unbeknownst to me, they in turn booked thru VRBO. This trip was a total disaster with the property owner and I realize that's not VRBOs fault, but what happened next totally is. I tried to get one vof the two nights refunded and I've had a battle on my hands w this company. Yeah, lots of good reviews just bc everything went smooth, but just wait until you have a bad trip. They will do NOTHING to help right the wrong. I will personally NEVER use this again.

  • Do not trust, you might be recorded for your entire stay Jan 25, 2021

    By RH675
    VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed.

  • Scammed Sep 18, 2021

    By Rtyhfssgbjudcbhj
    Rented a condo with bay tree condominiums in Port Aransas through Vrbo. I had a night shift at work so I skipped my 4pm check in for an early am check in the following day. The room was horrendous roach in the fridge, dog hair all over the bed, dirty showers. The room looked nothing like the pics would leave you to believe. It was worse than a motel and what I paid for they stay was just unacceptable. I kindly let staff know I would not be able to stay and requested a refund by front desk for the dirty room. I was lied to by the host Deborah that they didn’t offer refunds so I had to call Vrbo and argue with the host who was extremely rude while speaking to Vrbo on the phone. I was given every excuse as to why the room was dirty and my pictures of the room were brushed off. Took a 4K pic of the roach in the fridge and host tried to tell me it was a piece of old lettuce… I got a partial refund. They had they nerve to take a cleaning fee and service fee out of my refund for a room I never stayed in and that was never clean… Vrbo also won’t post my review of the property. If you look at their Google reviews they have a low rating but they don’t tell you the full name of the property until you rent. They just try to lure you in with picture. Vrbo allowed the host to to essentially be paid for below par service and lies. I’ve used rental services before but I don’t think this company is worth trusting.

  • Disappointed in VRBO Oct 14, 2020

    By KoonC2020
    Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price.

  • Feb 13, 2020

    By Jake Kowalchek
    This app is not my favorite. They might as well not even have a filter for the price. You enter your dates, and your desired location, and your maximum price per night. Then you find a place that meets your criteria, and the price immediately jumps up when you click it, or it has thousands of dollars in other fees. It's so frustrating to search for vacation rentals because the pricing is so off. I'll be deleting this app in annoyance, but hopefully they fix it and give a bottom line price.
See all 1 reviews

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