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Vrbo Vacation Rentals

Vrbo Vacation Rentals

Vrbo

Find the perfect vacation rental. Search from over 2 million properties.

4.8 Ratings 863K+ Reviews 5M+ Downloads

Ratings & Reviews

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  • img Expert
    1. Don’t deal with impersonal management companies! Communicate directly with homeowners and take out the middleman
    2. Freehand Drawing feature lets you search only the locations you want, so you can find the perfect rental home for you
    3. The Favorite Feature saves the houses you like best so you can share them with others or book at a later date

    Reviewed by Laura S on December 17, 2017

  • Scammed by my owner and vrbo took their side Mar 23, 2021

    By Mom2021-1980
    Hello, We have been users of vrbo for over 10 years and have a five star rating. We booked a last minute trip earlier this week and we’re stunned at the level of danger and filth of the house. First, the house was said to be safe in the safest school district. When we got there, we checked the ratings and found it to be 1/10. There were bugs on the table, broken window locks on a ranch, very creepy neighbors checking out our van, garbage and raw meat in the backyard, beer bottle caps and cigar butts all over, no smoke detector in kids room, broken chairs, peeling paint in bathtub and bolts and screws all over the kids room. We felt 100% unsafe. We reached out to VRBO who took the owners’ side and asked us to send pictures. We did; they never responded and our money was never refunded for a place we could not stay in due to lack of safe conditions. We drove 9 hours to be left homeless and find a hotel last minute for our kids and two dogs. And, we had to pay for that and the rental that we never stayed in. VRBO should NOT allow a property in this shape to be on their site and misrepresented in the pictures as this was. Their lack of support or even really caring will ensure we never use them again and let everybody know so they don’t end up in the same situation.
  • Vrbo Mar 16, 2021

    By patrick wilder
    I am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!!
  • Cranberry Cabin Jul 4, 2021

    By Crazy Kay kay
    The picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little
  • Cool Features Sep 13, 2019

    By afwife817
    So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
  • Picture Perfect Cabin! Jul 11, 2021

    By The NC & SC Blumbergs
    My husband, myself, our son, daughter in law, and 2 granddaughters (8 & 10) spent4 nights at the cabin. We thought it was pretty close to perfect. So convenient to have the creek right in the backyard where they all fished and rode the tubes. Our dog couldn’t hAve had more fun either! The property is private so they had lots of room to run around. We did the gem mines, we hiked Wayah Bald and went white River rafting. At night we sat by the fire pit and soaked in the hot tub. The kids were thrilled to see so many fireflies! I highly recommend any of the area activities. The Nantahala Outdoor Center (NOC) was the company we went to for rafting-our guide was amazing! A must do! The cabin is very comfortable and is stocked with everything you need. The nearest grocery store is 30 min so best to bring a few things if you can. Scotty and Barbara were great hosts! We had a problem with the oven and they went out and bought a new one that next day! We came home and it was already installed. We’re not even home yet but have already booked for next year!
  • Jul 28, 2021

    By Michelle Gallegos
    I love being able to search our next trip(s), while waiting in line, or wherever I may have a few minutes to relish in ideas of travel to come. It's a time saver to have it at my fingertips. Easy to book. I would have given it 5 stars, save the fact that there seems to be a few non-advertised fees that seemly add to the overall trip total, an extra 500 to 1000 to the advertised price. Other than that, love this app.
  • Jul 25, 2021

    By Jane Jenkins
    This is a beautful home. Pictures don't due it justice. We met up with old friends from different states and had an amazing time. I would recomend this place for anyone. I have already had a friend ask for the info on this house.
  • Jul 27, 2021

    By Carly Beaulieu
    I have had great experience with using VRBO this far. I usually do all of my bookings through VRBO and have found a few great spots. The hosts are accomodating and communicate well. I recommend VRBO to all of my friends.
  • Our rental was disgusting, Home Away/VRBO didn’t help us Jun 24, 2020

    By Chlovert
    We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
  • Scammed by my owner and vrbo took their side Mar 23, 2021

    By Mom2021-1980
    Hello, We have been users of vrbo for over 10 years and have a five star rating. We booked a last minute trip earlier this week and we’re stunned at the level of danger and filth of the house. First, the house was said to be safe in the safest school district. When we got there, we checked the ratings and found it to be 1/10. There were bugs on the table, broken window locks on a ranch, very creepy neighbors checking out our van, garbage and raw meat in the backyard, beer bottle caps and cigar butts all over, no smoke detector in kids room, broken chairs, peeling paint in bathtub and bolts and screws all over the kids room. We felt 100% unsafe. We reached out to VRBO who took the owners’ side and asked us to send pictures. We did; they never responded and our money was never refunded for a place we could not stay in due to lack of safe conditions. We drove 9 hours to be left homeless and find a hotel last minute for our kids and two dogs. And, we had to pay for that and the rental that we never stayed in. VRBO should NOT allow a property in this shape to be on their site and misrepresented in the pictures as this was. Their lack of support or even really caring will ensure we never use them again and let everybody know so they don’t end up in the same situation.
  • Vrbo Mar 16, 2021

    By patrick wilder
    I am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!!
  • Cranberry Cabin Jul 4, 2021

    By Crazy Kay kay
    The picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little
  • Cool Features Sep 13, 2019

    By afwife817
    So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
  • Picture Perfect Cabin! Jul 11, 2021

    By The NC & SC Blumbergs
    My husband, myself, our son, daughter in law, and 2 granddaughters (8 & 10) spent4 nights at the cabin. We thought it was pretty close to perfect. So convenient to have the creek right in the backyard where they all fished and rode the tubes. Our dog couldn’t hAve had more fun either! The property is private so they had lots of room to run around. We did the gem mines, we hiked Wayah Bald and went white River rafting. At night we sat by the fire pit and soaked in the hot tub. The kids were thrilled to see so many fireflies! I highly recommend any of the area activities. The Nantahala Outdoor Center (NOC) was the company we went to for rafting-our guide was amazing! A must do! The cabin is very comfortable and is stocked with everything you need. The nearest grocery store is 30 min so best to bring a few things if you can. Scotty and Barbara were great hosts! We had a problem with the oven and they went out and bought a new one that next day! We came home and it was already installed. We’re not even home yet but have already booked for next year!
  • Jul 28, 2021

    By Michelle Gallegos
    I love being able to search our next trip(s), while waiting in line, or wherever I may have a few minutes to relish in ideas of travel to come. It's a time saver to have it at my fingertips. Easy to book. I would have given it 5 stars, save the fact that there seems to be a few non-advertised fees that seemly add to the overall trip total, an extra 500 to 1000 to the advertised price. Other than that, love this app.
  • Jul 25, 2021

    By Jane Jenkins
    This is a beautful home. Pictures don't due it justice. We met up with old friends from different states and had an amazing time. I would recomend this place for anyone. I have already had a friend ask for the info on this house.
  • Jul 27, 2021

    By Carly Beaulieu
    I have had great experience with using VRBO this far. I usually do all of my bookings through VRBO and have found a few great spots. The hosts are accomodating and communicate well. I recommend VRBO to all of my friends.
  • Our rental was disgusting, Home Away/VRBO didn’t help us Jun 24, 2020

    By Chlovert
    We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
  • Jul 30, 2021

    By Amie Yang
    Difficult to find unique rentals... and yurts aren't that unique. You would think that after VRBO published a bunch of articles about great yurt rentals, there would be an option to search by yurt or unique stays... but Air Bnb has that filter.
  • Jul 25, 2021

    By GabenWasHere.
    I booked a reservation with this app, we drove for 15 hours and on the day of our reservation we get canceled. Called customer support they placed us in a hotel for one day with flies and bugs, they promised they would find us a place to stay afterwards and we were fine about paying for it. They did not and did not even make the effort to look even after they promised they would. Imagine planning your vacation just to deal with horrible customer support.Don't book with this app just use airbnb.
  • Jul 20, 2021

    By Karen Sims
    It was easy to book and we LOVED our host and place we stayed!! I noticed however that VRBO rate was much higher than Airbnb rate! Plus, when I wrote a review through VRBO for the host it takes TWO WEEKS for it to even be seen by the host! Not good when you're TRYING to get bookings for the awesome place to stay and help the wonderful host like Lisa! Airbnb's reviews show up instantly!! Going to switch back to Airbnb because of the lower rates AND quickly posted reviews for the hosts!!!
  • Jul 29, 2021

    By A K
    Extremely frustrating. They sell you a Travel Protection Policy for your stay, you pay the full amount. The property then becomes unavailable, reservation canceled by VRBO. Trying to get a refund for the Travel Protection is taking divine intervention. They should have stated that , it will take >5 calls, multiple hang ups, emails, etc and you will not receive your refund
  • Aug 2, 2021

    By fatma miller
    0 stars if i could rate it. it was disgusting. online, the house looked clean and nice but when i got there it was in no shape to be used. disgusting. i cancelled the rent because id rather go to hell than step foot into that house. i didnt get money back and i drove 8 hours here to a nice house and got a gross house with barely any good features. i wont be using this app again
  • Jul 21, 2021

    By Mike P
    VRBO service fees are absolutely outrageous. Wake up consumers, pay attention to the fees and taxes, specifically what VRBO is charging you for the use of this app. I used to use VRBO but unfortunately their service fee has driven me to other services that are just as reliable and far more affordable if not free.
  • Deceived by Property owner and Vrbo Jul 5, 2021

    By warrde
    We planned a girls trip to Dallas and we were so excited to get here. We booked what we thought was a beautiful location. I reviewed this property several times because the pics were so nice. We arrived Friday to a house that was nothing like we saw. We entered the home to see a BIG tacky board sticking from under the carpet. It’s covering a hole in the floor. There were air conditioning units in the window which was not a issue but it was hanging out the window and anyone could just come up and do anything. Take in mind again all ladies not safe at all. The house is beyond outdated for what we paid. Back yard looks like a construction site and we were planning to hang out side but not at that place. We had to go book a hotel in the downtown area so pricey yes. We proceeded to reach out to the host/property owner name Jerri and she proceeded to hang up in my face. We called VRBO and all we get is back and forth between the 2 and everyone wants to email. I will be contacting a lawyer about m refund since neither can seem to do anything about this mishap. I even sent a video of the place and the VRBO employee was agreeing the place looks nothing like the pics posted. VRBO allows these people to post deceiving pics so these places can be booked and upon arrival the customer is scammed. Bad business and trust me I will be going up the chain and this was my first and last time using VRBO!
  • Jul 19, 2021

    By Steve Kirkpatrick
    Great listings. Poor app! On my Samsung Note 9, I always get an error when I try to go to the Boards to look at my saved properties. Makes it impossible to check my properties without having to start my search all over again from the beginning.
  • Sharon May 29, 2021

    By 567sfhjjytf
    I spoke with 3 different reps. The first rep. Understood how we wanted to pay, there were 3 parties, and we each wanted to pay our share of the down payment. 1st rep said we were only able to use two cards but thought we could get permission from owner to use 3 cards. He took 3/4 of the payment due on two cards. All was fine. 2nd rep- we can use two cards. So I needed to discuss with rest of family. Spoke with owner, all was fine, could use two cards. Called back to book....rep said No we could only use 1 card for down payment, and could use second card for final payment. Spoke with owner 2nd time, with rep on phone with us, but with 3 families each wanting to pay their portion of down payment seemed again difficult to reach an understanding with me using 2 cards, so I just paid down payment on one card. If the 1st and 2nd rep could understand everything without any confusion I am not sure where the breakdown in communication was and why the differing opinions. I finally got the 1 card down payment made, knowing that my original desire to use 3 cards may have been unusual, but with the 1st rep easily possible. The owner was so very gracious, and her property was so beautiful, right on the water, and private. I just think the issue could have been made clear right up front, and no changes in procedure between reps. We are going to have a great time anyway.
  • Jul 21, 2021

    By Rich Lane
    Booked 2 nights at Marriot Desert Villas. Received confirmation. Traveled to destination. Upon arrival at check in discovered the booking had been cancelled. No explanation. The only phone number to contact the host went unanswered. Then I had to contact my bank to have a "Service Fee" removed. Worse than bad this is CRIMINAL.
  • Do not trust, you might be recorded for your entire stay Jan 25, 2021

    By RH675
    VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed.

No reviews available

  • img Expert
    1. Don’t deal with impersonal management companies! Communicate directly with homeowners and take out the middleman
    2. Freehand Drawing feature lets you search only the locations you want, so you can find the perfect rental home for you
    3. The Favorite Feature saves the houses you like best so you can share them with others or book at a later date

    Reviewed by Laura S on December 17, 2017

  • Scammed by my owner and vrbo took their side Mar 23, 2021

    By Mom2021-1980
    Hello, We have been users of vrbo for over 10 years and have a five star rating. We booked a last minute trip earlier this week and we’re stunned at the level of danger and filth of the house. First, the house was said to be safe in the safest school district. When we got there, we checked the ratings and found it to be 1/10. There were bugs on the table, broken window locks on a ranch, very creepy neighbors checking out our van, garbage and raw meat in the backyard, beer bottle caps and cigar butts all over, no smoke detector in kids room, broken chairs, peeling paint in bathtub and bolts and screws all over the kids room. We felt 100% unsafe. We reached out to VRBO who took the owners’ side and asked us to send pictures. We did; they never responded and our money was never refunded for a place we could not stay in due to lack of safe conditions. We drove 9 hours to be left homeless and find a hotel last minute for our kids and two dogs. And, we had to pay for that and the rental that we never stayed in. VRBO should NOT allow a property in this shape to be on their site and misrepresented in the pictures as this was. Their lack of support or even really caring will ensure we never use them again and let everybody know so they don’t end up in the same situation.
  • Vrbo Mar 16, 2021

    By patrick wilder
    I am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!!
  • Cranberry Cabin Jul 4, 2021

    By Crazy Kay kay
    The picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little
  • Picture Perfect Cabin! Jul 11, 2021

    By The NC & SC Blumbergs
    My husband, myself, our son, daughter in law, and 2 granddaughters (8 & 10) spent4 nights at the cabin. We thought it was pretty close to perfect. So convenient to have the creek right in the backyard where they all fished and rode the tubes. Our dog couldn’t hAve had more fun either! The property is private so they had lots of room to run around. We did the gem mines, we hiked Wayah Bald and went white River rafting. At night we sat by the fire pit and soaked in the hot tub. The kids were thrilled to see so many fireflies! I highly recommend any of the area activities. The Nantahala Outdoor Center (NOC) was the company we went to for rafting-our guide was amazing! A must do! The cabin is very comfortable and is stocked with everything you need. The nearest grocery store is 30 min so best to bring a few things if you can. Scotty and Barbara were great hosts! We had a problem with the oven and they went out and bought a new one that next day! We came home and it was already installed. We’re not even home yet but have already booked for next year!
  • Jul 25, 2021

    By Jane Jenkins
    This is a beautful home. Pictures don't due it justice. We met up with old friends from different states and had an amazing time. I would recomend this place for anyone. I have already had a friend ask for the info on this house.
  • Jul 27, 2021

    By Carly Beaulieu
    I have had great experience with using VRBO this far. I usually do all of my bookings through VRBO and have found a few great spots. The hosts are accomodating and communicate well. I recommend VRBO to all of my friends.
  • Our rental was disgusting, Home Away/VRBO didn’t help us Jun 24, 2020

    By Chlovert
    We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
  • Jul 30, 2021

    By Niki Jones
    Using the vrbo app has always been easy. I'm able to communicate with the person I'm renting from and haven't had any problems.
  • Jul 28, 2021

    By Sophie Shaw
    Me and my children had a wonderful experience the house was beautiful and spacious enough room for everyone the house was close to all kind of attraction we didn't need a rental we Uber ever where we went we really enjoyed ourselves most definitely will be returning. Just need bigger pots but i made do with what they had😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁
  • Jul 11, 2021

    By Sam Carr
    Very nice cottage. Loved the seclusion and the scenery. Great amenities. Wonderful host, went out of her way to help us. A must rent. Really no negatives. Within driving distance of wonderful natural features. Lagoon in back, Lake Superior in front. What more could you ask for? We walked/hiked probably 50 miles while we were there. Thoroughly enjoyed. July2021
  • Cool Features Sep 13, 2019

    By afwife817
    So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
  • Jul 28, 2021

    By Michelle Gallegos
    I love being able to search our next trip(s), while waiting in line, or wherever I may have a few minutes to relish in ideas of travel to come. It's a time saver to have it at my fingertips. Easy to book. I would have given it 5 stars, save the fact that there seems to be a few non-advertised fees that seemly add to the overall trip total, an extra 500 to 1000 to the advertised price. Other than that, love this app.
  • Search needs improvement Feb 18, 2021

    By downhedigs
    Not everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner.
  • Great app just needs 1 improvement Jan 11, 2021

    By jen....
    I love the trip boards and the ability to draw on a map to search specific locations. What’s frustrating is that you have to either choose exact dates or “no dates.” I was looking for a house in July or August for 5-7 nights but the dates don’t matter. I had to select “no dates” and then click into each listing’s calendar to see if they had any summer availablity which took forever. Also having no dates made the price filter almost useless since most people jack their rates in the summer. One other thing that would be useful would be some way to filter out the “no’s” - I ended up making a trip board for the no’s so I could tell when scrolling through that I’d already reviewed it.
  • Not available when stating otherwise Sep 25, 2018

    By CBReitz
    I would give five stars, but there categorization of properties being available is misleading. Tried to book a villa at Hilton Head in September which is basically off-season , in the middle of the week on One day notice. Property showed up as available and then the reservation was confirmed, after I selected it and paid with my CC on file, only to get Email the next morning from the property manager Stephanie saying we had no reservation because they will not accept them with less than 24 hours notice. They blamed HomeAway software for showing their property as available the next day when in fact it apparently was not.. somebody should fix this. Clay
  • Jul 30, 2021

    By Amie Yang
    Difficult to find unique rentals... and yurts aren't that unique. You would think that after VRBO published a bunch of articles about great yurt rentals, there would be an option to search by yurt or unique stays... but Air Bnb has that filter.
  • Very limited features May 28, 2020

    By llj8
    The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not.
  • Works pretty good, but needs improved features Jul 3, 2018

    By JPmays
    Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…
  • Missing some key search features May 15, 2019

    By Steph80439
    This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.
  • Great Rental Company-but Fee’s Galore! May 6, 2020

    By seriouslywhatever
    I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying!
  • Could be better Jun 14, 2019

    By xgh
    This app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach.
  • Love the map option, total fee search needs work. Oct 11, 2020

    By Spacegrass78
    I’ve been using Vrbo for over a decade. I love that you can search by map, but what bothers me so much about the App —and the desktop site— is that owners and management companies will sneak in all kinds of fees. So you can search by price per night, find one you love —only to realize that the owners or property managers have appended 15 different fees which often times are collectively more than all of the nightly rates on the property combined. This is a really shady practice and I have been in touch with some of the management companies about it. I’m getting the same response over and over: that they submit their fees to VRBO but cannot do anything about the way VRBO decides to display them. TripAdvisor lets you search by price per night, price per night with taxes, and price per night with all fees combined. VRBO needs to get with the game here.
  • App is good but could use improvement Jan 10, 2021

    By firefly13
    First time VRBO user. For the most part, the app interface is easy to use and the information that you want to know about a place is presented. The booking process was very easy and quick. Great filter options. The app could improve. Every time I searched a different city or slightly changed the dates, the app erased my filters and I’d have to put them all in again. It was time consuming and annoying. Also, I noticed that places managed by a professional management company all had high stars, which conflicted with the reviews. There was one company in particularly for which all of their properties had complaints that the homes were far more run down than the images reflected. It became obvious to me fairly quickly which homes were managed by this company because their images looked odd - like they had run through one too many filters. I stopped looking at their properties as soon as I could identify them quickly. My suggestion is that VRBO have a standard of honesty for these management companies, allow reviews of property management companies separate from owners, and issue their own rating for these companies based on internal controls.
  • Good but could be better Mar 21, 2018

    By Hawglaw1977
    It is helpful in finding places to stay but can be improved. First, a search feature based on the amount of beds at the place would be helpful. Many properties shown provide a number of people that can stay there based on people sleeping two to a queen or king bed. That is not always the case. I searched through several properties reading the descriptions to count beds to make sure there are enough beds for my group. Second area of improvement is the credit card info. The app is really picky about how the info is entered. My card was declined several times before I entered in all the info in a way the app liked it. Note I double checked my account to make sure it wasn’t a problem on my end, which it wasn’t. The app can just be more user friendly.
  • Jul 20, 2021

    By Karen Sims
    It was easy to book and we LOVED our host and place we stayed!! I noticed however that VRBO rate was much higher than Airbnb rate! Plus, when I wrote a review through VRBO for the host it takes TWO WEEKS for it to even be seen by the host! Not good when you're TRYING to get bookings for the awesome place to stay and help the wonderful host like Lisa! Airbnb's reviews show up instantly!! Going to switch back to Airbnb because of the lower rates AND quickly posted reviews for the hosts!!!
  • Jul 19, 2021

    By Steve Kirkpatrick
    Great listings. Poor app! On my Samsung Note 9, I always get an error when I try to go to the Boards to look at my saved properties. Makes it impossible to check my properties without having to start my search all over again from the beginning.
  • Unacceptable customer service experiences Oct 8, 2018

    By jtr03c
    The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.
  • Stick with AirBnB May 19, 2020

    By tawn9816
    We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB.
  • No customer service. ZERO! Jul 13, 2021

    By captain AppleBoy
    Read the fine print! You will see how sneaky these turkeys are, insisting that you pay one way, but then giving you no way to pay that way, so you get zero protection! They also claim “24/7 customer service“ with absolutely zero way to contact anyone, ever! Update, The developer wrote to me apologizing, and telling me to “contact customer service.” ROFL! Why can they be bothered to contact me to try to get me to change my review, but can’t be bothered to help me just PAY IN FULL?? THAT is the big problem here! After hours figuring out where the “customer service“ button is hidden, and then 20 failed attempts to use their “chat“ feature in the app (since the phone number is long distance to Ireland) I was finally able to connect with someone… who promptly hung up on me! TWICE! After 26 attempts (5-10min each time!) I finally got someone who wrote to me like an Eliza. “I have a problem.” “I’m sorry to hear that. I see that you have a problem. Is this correct?“ in the end, I got absolutely nowhere after 30-45 minutes with this “person“. It turns out that the corporation that manages the property I rented just charged my credit card for the balance anyway. Of course, this is opposed to VRBO‘s policy requiring that all payments go through VRBO, so we’re back to square one where I get no renter protection at all. Of course, with customer service like this, I’m sure that there was never any protection to be had in the first place.
  • Pay in full Jun 16, 2021

    By Top notch service provider
    It is insane that you must pay in full the cost of the trip before you even check in. Customarily when you stay overnight somewhere you pay at check out. I understand there must be something paid upfront but the owners won’t answer questions until you’ve paid in full which is ridiculous! You don’t pay for dinner before you eat at a restaurant and you don’t pay for your hotel before checking out. Basically, there is absolutely no leverage for the person booking the trip to motivate the property owners to deliver on a service quality. That’s very disappointing and policy must be changed in a time when total satisfaction is so encouraged and promoted in business. I have rental properties and that is the first thing that my tenants have to say about my properties. Before they mention the top quality properties they are given whenever a tenants moves out I always have my tenants to list as a reference for the top level service of the management which is me!
  • Less than pleased Aug 1, 2018

    By beds are terrible
    We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!!
  • App and websight very glitchy May 24, 2021

    By flash gordon 79
    I booked a reservation on the websight and downloaded the app on my phone to keep up with it. The websight asked me to verify my account almost every time I logged in as well as the app. That finally quit. The app became very glitchy and would not show my booking under trips. The next day it would. When I click on details the app seems to get stuck loading. When the app says I have no trips, I can go to messages and see the details of the booking. I called customer support and the representative did what she could but had to forward the problem up to the tech people. At one point today, the day before the trip, both the app and web sight did not show my booking despite the customer support seeing everything on their side. This needs to be fixed immediately. I would be very skeptical to use the app or sight again until this is fixed.
  • Horrible sharing features Aug 7, 2020

    By afunnyideal
    Incredibly frustrating to plan a group trip when the link generated by the app is a ridiculously long url that takes up my entire text screen and doesn't work. On the rare occasions a working link is generated, the link forces people to download the app, and still doesn't even open to the property page through the app. The whole runaround is mind boggling and impossible for both non app users and app users alike to quickly view the property details. Trying to keep my elder family members in the loop for housing choices is already challenging enough without having to walk them through these technical difficulties. We got so frustrated we decided to use a competing app and service instead. On a computer through a regular browser the website works perfectly fine, but the app has been an excruciating experience for collaborative planning.
  • Great Places to Stay -Owner has too much control May 27, 2021

    By Ovvi-21
    I am not angry with Vrbo, but I do think some part of their arrangement needs to change. I booked a Vrbo for one night during a vacation but requested to cancel the next day. The owner of the property must accept the cancellation, according to Vrbo in 24 hours. The owner for my property did nothing for a week. I called, received great customer service, but they could not process my cancellation. They only emailed the owner. Two more calls to Vrbo later and finally the owner cancelled but would not refund me for the cleaning fee or any of her other extra fees. In another situation I could completely understand. But I booked over a month out from my trip. And requested to cancel the next day. I think Vrbo has an excellent service but they allow owners too much control in situations like this. I am out $100 on my booking because the owner only gave me a partial refund.
  • Jul 25, 2021

    By GabenWasHere.
    I booked a reservation with this app, we drove for 15 hours and on the day of our reservation we get canceled. Called customer support they placed us in a hotel for one day with flies and bugs, they promised they would find us a place to stay afterwards and we were fine about paying for it. They did not and did not even make the effort to look even after they promised they would. Imagine planning your vacation just to deal with horrible customer support.Don't book with this app just use airbnb.
  • Jul 29, 2021

    By A K
    Extremely frustrating. They sell you a Travel Protection Policy for your stay, you pay the full amount. The property then becomes unavailable, reservation canceled by VRBO. Trying to get a refund for the Travel Protection is taking divine intervention. They should have stated that , it will take >5 calls, multiple hang ups, emails, etc and you will not receive your refund
  • Aug 2, 2021

    By fatma miller
    0 stars if i could rate it. it was disgusting. online, the house looked clean and nice but when i got there it was in no shape to be used. disgusting. i cancelled the rent because id rather go to hell than step foot into that house. i didnt get money back and i drove 8 hours here to a nice house and got a gross house with barely any good features. i wont be using this app again
  • Jul 21, 2021

    By Mike P
    VRBO service fees are absolutely outrageous. Wake up consumers, pay attention to the fees and taxes, specifically what VRBO is charging you for the use of this app. I used to use VRBO but unfortunately their service fee has driven me to other services that are just as reliable and far more affordable if not free.
  • Deceived by Property owner and Vrbo Jul 5, 2021

    By warrde
    We planned a girls trip to Dallas and we were so excited to get here. We booked what we thought was a beautiful location. I reviewed this property several times because the pics were so nice. We arrived Friday to a house that was nothing like we saw. We entered the home to see a BIG tacky board sticking from under the carpet. It’s covering a hole in the floor. There were air conditioning units in the window which was not a issue but it was hanging out the window and anyone could just come up and do anything. Take in mind again all ladies not safe at all. The house is beyond outdated for what we paid. Back yard looks like a construction site and we were planning to hang out side but not at that place. We had to go book a hotel in the downtown area so pricey yes. We proceeded to reach out to the host/property owner name Jerri and she proceeded to hang up in my face. We called VRBO and all we get is back and forth between the 2 and everyone wants to email. I will be contacting a lawyer about m refund since neither can seem to do anything about this mishap. I even sent a video of the place and the VRBO employee was agreeing the place looks nothing like the pics posted. VRBO allows these people to post deceiving pics so these places can be booked and upon arrival the customer is scammed. Bad business and trust me I will be going up the chain and this was my first and last time using VRBO!
  • Sharon May 29, 2021

    By 567sfhjjytf
    I spoke with 3 different reps. The first rep. Understood how we wanted to pay, there were 3 parties, and we each wanted to pay our share of the down payment. 1st rep said we were only able to use two cards but thought we could get permission from owner to use 3 cards. He took 3/4 of the payment due on two cards. All was fine. 2nd rep- we can use two cards. So I needed to discuss with rest of family. Spoke with owner, all was fine, could use two cards. Called back to book....rep said No we could only use 1 card for down payment, and could use second card for final payment. Spoke with owner 2nd time, with rep on phone with us, but with 3 families each wanting to pay their portion of down payment seemed again difficult to reach an understanding with me using 2 cards, so I just paid down payment on one card. If the 1st and 2nd rep could understand everything without any confusion I am not sure where the breakdown in communication was and why the differing opinions. I finally got the 1 card down payment made, knowing that my original desire to use 3 cards may have been unusual, but with the 1st rep easily possible. The owner was so very gracious, and her property was so beautiful, right on the water, and private. I just think the issue could have been made clear right up front, and no changes in procedure between reps. We are going to have a great time anyway.
  • Jul 21, 2021

    By Rich Lane
    Booked 2 nights at Marriot Desert Villas. Received confirmation. Traveled to destination. Upon arrival at check in discovered the booking had been cancelled. No explanation. The only phone number to contact the host went unanswered. Then I had to contact my bank to have a "Service Fee" removed. Worse than bad this is CRIMINAL.
  • Do not trust, you might be recorded for your entire stay Jan 25, 2021

    By RH675
    VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed.
  • Jul 29, 2021

    By James Stilian
    What even is the point of this service. As far as I can tell you try to rent a piece and are either ignored or declined. How hard is it to give someone money for singing they are supposedly renting.
  • Disappointed in VRBO Oct 14, 2020

    By KoonC2020
    Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price.

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