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About Vrbo Vacation Rentals
Featured on Best 10 Vacation Rental Booking Apps
Find the perfect vacation rental. Search from over 2 million properties.
see more about Vrbo Vacation Rentals
About Vrbo Vacation Rentals
Beach house? Condo? Cabin? Your perfect vacation home awaits. Travel better together with Vrbo.
• SEARCH from over 2 million unique places to stay in 190+ countries
• PLAN and collaborate with friends and family using Trip Boards
• BOOK securely from your phone or tablet
• TRAVEL anywhere and share trip details with your group
With the Vrbo app, you can:
SEARCH
• Browse vacation homes with pools, backyards, and all the room you need.
• Find vacation homes you won’t find on many other travel sites.
• Filter by what’s important to you and your group: price, location, amenities, and more.
• See property photos and reviews at a glance.
• Have questions about a property? Get quick answers from our virtual assistant.
PLAN
• Tap the heart to easily save and compare places you love.
• Invite friends and family to join your Trip Board and help you plan.
• Leave comments and vote for your favorite properties.
• Keep your trip conversations in one place and chat with your group from anywhere
BOOK
• Have questions? Message the owner or manager to ask about the property.
• Book and pay securely on the Vrbo app with your credit card.
TRAVEL
• Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline.
• Share important trip details with friends and family by adding them to your trip.
• Access your conversations and message homeowners from your device anytime.
• View a trip countdown and get helpful reminders on your Home Screen by adding the new Vrbo Widget available only on iOS 14.
Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.
• SEARCH from over 2 million unique places to stay in 190+ countries
• PLAN and collaborate with friends and family using Trip Boards
• BOOK securely from your phone or tablet
• TRAVEL anywhere and share trip details with your group
With the Vrbo app, you can:
SEARCH
• Browse vacation homes with pools, backyards, and all the room you need.
• Find vacation homes you won’t find on many other travel sites.
• Filter by what’s important to you and your group: price, location, amenities, and more.
• See property photos and reviews at a glance.
• Have questions about a property? Get quick answers from our virtual assistant.
PLAN
• Tap the heart to easily save and compare places you love.
• Invite friends and family to join your Trip Board and help you plan.
• Leave comments and vote for your favorite properties.
• Keep your trip conversations in one place and chat with your group from anywhere
BOOK
• Have questions? Message the owner or manager to ask about the property.
• Book and pay securely on the Vrbo app with your credit card.
TRAVEL
• Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline.
• Share important trip details with friends and family by adding them to your trip.
• Access your conversations and message homeowners from your device anytime.
• View a trip countdown and get helpful reminders on your Home Screen by adding the new Vrbo Widget available only on iOS 14.
Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.
Ratings & Reviews
Write a Review
Community
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Expert
Reviewed by Laura S on December 17, 2017
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May 3, 2021 I just started using this app for planning a trip for my Mom's birthday in 2021. I really have enjoyed using it and will use it for all future vacation rentals. Very seemless. The properties and options are great.The properties also seem to be more realistic type owners, meaning the other app I used, the restrictions & rules on the rentals were ridiculous, including sound decibal readings. No thanks!My first stay using this app is this week.👌everything is going as expected & there no surprises. more -
Scammed by my owner and vrbo took their side
Mar 23, 2021 Hello, We have been users of vrbo for over 10 years and have a five star rating. We booked a last minute trip earlier this week and we’re stunned at the level of danger and filth of the house. First, the house was said to be safe in the safest school district. When we got there, we checked the ratings and found it to be 1/10. There were bugs on the table, broken window locks on a ranch, very creepy neighbors checking out our van, garbage and raw meat in the backyard, beer bottle caps and cigar butts all over, no smoke detector in kids room, broken chairs, peeling paint in bathtub and bolts and screws all over the kids room. We felt 100% unsafe. We reached out to VRBO who took the owners’ side and asked us to send pictures. We did; they never responded and our money was never refunded for a place we could not stay in due to lack of safe conditions. We drove 9 hours to be left homeless and find a hotel last minute for our kids and two dogs. And, we had to pay for that and the rental that we never stayed in. VRBO should NOT allow a property in this shape to be on their site and misrepresented in the pictures as this was. Their lack of support or even really caring will ensure we never use them again and let everybody know so they don’t end up in the same situation. more -
Vrbo
Mar 16, 2021 I am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!! more -
Our rental was disgusting, Home Away/VRBO didn’t help us
Jun 24, 2020 We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year. more -
Cool Features
Sep 13, 2019 So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways. more -
Apr 26, 2021 I initially had problems with the phone app but the customer service was very helpful in completing my reservations. The process could be a little clearer but overall I am pleased with my results. -
May 1, 2021 I've use VRBO for decades till lately it seems crazy everything has additional fees. Fees for this, fees for that. I'm having to try others and seems to be better and more competitive. It's outrageou especially this time of covid. Some of us medical worker just need a little break. more -
Great Getaway
Mar 6, 2021 A quick four-day getaway to the FL Keys landed us in a lovely resort at Hawks Key. Our choice of a two-bedroom, two-and-a-half-bath villa with all the amenities was everything we expected and more. The area is beautiful and well cared for with the added security of a full-time guard at the entrance. There is a great restaurant called the Angler & Ale located within walking distance of our villa that offers excellent food along with a beautiful waterfront view. Our villa was easy to find and very clean with comfortable beds and plenty of storage. Mike, the property manager, was easy to reach and quick to reply with answers to all questions. His guidance with a problem we had with some overzealous guests at a nearby villa quickly took care of the issue. If you are looking for a Florida Keys experience, we highly recommend you give the Hawks Key Resort a try. more -
Search needs improvement
Feb 18, 2021 Not everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner. more
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May 3, 2021 I just started using this app for planning a trip for my Mom's birthday in 2021. I really have enjoyed using it and will use it for all future vacation rentals. Very seemless. The properties and options are great.The properties also seem to be more realistic type owners, meaning the other app I used, the restrictions & rules on the rentals were ridiculous, including sound decibal readings. No thanks!My first stay using this app is this week.👌everything is going as expected & there no surprises. more -
Scammed by my owner and vrbo took their side
Mar 23, 2021 Hello, We have been users of vrbo for over 10 years and have a five star rating. We booked a last minute trip earlier this week and we’re stunned at the level of danger and filth of the house. First, the house was said to be safe in the safest school district. When we got there, we checked the ratings and found it to be 1/10. There were bugs on the table, broken window locks on a ranch, very creepy neighbors checking out our van, garbage and raw meat in the backyard, beer bottle caps and cigar butts all over, no smoke detector in kids room, broken chairs, peeling paint in bathtub and bolts and screws all over the kids room. We felt 100% unsafe. We reached out to VRBO who took the owners’ side and asked us to send pictures. We did; they never responded and our money was never refunded for a place we could not stay in due to lack of safe conditions. We drove 9 hours to be left homeless and find a hotel last minute for our kids and two dogs. And, we had to pay for that and the rental that we never stayed in. VRBO should NOT allow a property in this shape to be on their site and misrepresented in the pictures as this was. Their lack of support or even really caring will ensure we never use them again and let everybody know so they don’t end up in the same situation. more -
Vrbo
Mar 16, 2021 I am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!! more -
Our rental was disgusting, Home Away/VRBO didn’t help us
Jun 24, 2020 We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year. more -
Cool Features
Sep 13, 2019 So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways. more -
Apr 26, 2021 I initially had problems with the phone app but the customer service was very helpful in completing my reservations. The process could be a little clearer but overall I am pleased with my results. -
May 1, 2021 I've use VRBO for decades till lately it seems crazy everything has additional fees. Fees for this, fees for that. I'm having to try others and seems to be better and more competitive. It's outrageou especially this time of covid. Some of us medical worker just need a little break. more -
Great Getaway
Mar 6, 2021 A quick four-day getaway to the FL Keys landed us in a lovely resort at Hawks Key. Our choice of a two-bedroom, two-and-a-half-bath villa with all the amenities was everything we expected and more. The area is beautiful and well cared for with the added security of a full-time guard at the entrance. There is a great restaurant called the Angler & Ale located within walking distance of our villa that offers excellent food along with a beautiful waterfront view. Our villa was easy to find and very clean with comfortable beds and plenty of storage. Mike, the property manager, was easy to reach and quick to reply with answers to all questions. His guidance with a problem we had with some overzealous guests at a nearby villa quickly took care of the issue. If you are looking for a Florida Keys experience, we highly recommend you give the Hawks Key Resort a try. more -
Search needs improvement
Feb 18, 2021 Not everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner. more -
Apr 19, 2021 Last summer we rented a cabin near the Porcupine mountains. It was very nice. Clean and cozy! It had everything we needed. The owner was easy to communicate with. Paying online was safe and convenient. Great vacation!
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Apr 26, 2021 Very disappointed with my first try to rent through this app. The rental company responsible for the house, (The Powers Group Vacation Rentals) took over a week to get a response from the owner that decided, 8 days after the reservation, that the price on the app wasn't right and asked for more money. When I tried to renegotiate, they never got back to me and just canceled the reservation. I just hope VRBO returns the service fee they charged my card. I don't recommend this app 😔😔😔 more -
May 2, 2021 I've been experiencing an issue where my payment was not being processed on your website. I called your customer service and the rep talked to me like I was a complete idiot she then told me the issue was with my financial institution and not your website, which is not what you told me the day before. I cancelled my booking. Booked the exact same rental on another website (no issue processing my payment btw), and saved $200. You gouge prices and have poor service. Wont be using Vrbo again. more -
Apr 22, 2021 Customer service is a joke. No option other than to call and sit on hold no matter what time or what day of the week you call. Always busy and usually hangs up on you so you have to go through the whole automated process again just to be put on hold again and maybe get through to someone this time. Pathetic way to treat customers. more -
May 1, 2021 The app UI is afwful-- no option to clear or ammend search options beyond location and date, if you are sent a listing and want to look at it you have to then force close the app because trying to click 'back' out if the listing closes the app, load times are not great either, no option to delete a previous search, I could go on... more -
Do not trust, you might be recorded for your entire stay
Jan 25, 2021 VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed. more -
Apr 28, 2021 This new VBRO is without a doubt the worst app I have. It's virtually unusable, useless. You need to start from scratch and trash the entire app. I've rented through VBRO many times in the past but won't in the future. It just doesn't function at all for what we need. I'll be looking elsewhere from now on. more -
Disappointed in VRBO
Oct 14, 2020 Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price. more -
May 2, 2021 We stayed at a Vrbo for the first time last summer and oh man, let me tell you it's nothing like airbnb. The house's A/C system didn't work and there was NO communicating with the owner OR Vrbo. The house was at 88 degrees Fahrenheit at one point. Super uncomfortable. Also things were broken such as the blinds. Also, the hot tub was GROSS. Do yourself a favor and book a hotel or airbnb. Prices are better with airbnb anyway. more -
Unacceptable customer service experiences
Oct 8, 2018 The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication. more -
May 5, 2021 Very deceptive listings. Booked a place for 10 people come to find out there were only 5 beds. Additional charges coming from the owner were not included in the listing making the stay wayyy more than the price listed. Just use airbnb. more
No reviews available
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Expert
- Don’t deal with impersonal management companies! Communicate directly with homeowners and take out the middleman
- Freehand Drawing feature lets you search only the locations you want, so you can find the perfect rental home for you
- The Favorite Feature saves the houses you like best so you can share them with others or book at a later date
Reviewed by Laura S on December 17, 2017
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May 3, 2021 I just started using this app for planning a trip for my Mom's birthday in 2021. I really have enjoyed using it and will use it for all future vacation rentals. Very seemless. The properties and options are great.The properties also seem to be more realistic type owners, meaning the other app I used, the restrictions & rules on the rentals were ridiculous, including sound decibal readings. No thanks!My first stay using this app is this week.👌everything is going as expected & there no surprises. more -
Scammed by my owner and vrbo took their side
Mar 23, 2021 Hello, We have been users of vrbo for over 10 years and have a five star rating. We booked a last minute trip earlier this week and we’re stunned at the level of danger and filth of the house. First, the house was said to be safe in the safest school district. When we got there, we checked the ratings and found it to be 1/10. There were bugs on the table, broken window locks on a ranch, very creepy neighbors checking out our van, garbage and raw meat in the backyard, beer bottle caps and cigar butts all over, no smoke detector in kids room, broken chairs, peeling paint in bathtub and bolts and screws all over the kids room. We felt 100% unsafe. We reached out to VRBO who took the owners’ side and asked us to send pictures. We did; they never responded and our money was never refunded for a place we could not stay in due to lack of safe conditions. We drove 9 hours to be left homeless and find a hotel last minute for our kids and two dogs. And, we had to pay for that and the rental that we never stayed in. VRBO should NOT allow a property in this shape to be on their site and misrepresented in the pictures as this was. Their lack of support or even really caring will ensure we never use them again and let everybody know so they don’t end up in the same situation. more -
Vrbo
Mar 16, 2021 I am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!! more -
Our rental was disgusting, Home Away/VRBO didn’t help us
Jun 24, 2020 We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year. more -
Great Getaway
Mar 6, 2021 A quick four-day getaway to the FL Keys landed us in a lovely resort at Hawks Key. Our choice of a two-bedroom, two-and-a-half-bath villa with all the amenities was everything we expected and more. The area is beautiful and well cared for with the added security of a full-time guard at the entrance. There is a great restaurant called the Angler & Ale located within walking distance of our villa that offers excellent food along with a beautiful waterfront view. Our villa was easy to find and very clean with comfortable beds and plenty of storage. Mike, the property manager, was easy to reach and quick to reply with answers to all questions. His guidance with a problem we had with some overzealous guests at a nearby villa quickly took care of the issue. If you are looking for a Florida Keys experience, we highly recommend you give the Hawks Key Resort a try. more -
Apr 19, 2021 Last summer we rented a cabin near the Porcupine mountains. It was very nice. Clean and cozy! It had everything we needed. The owner was easy to communicate with. Paying online was safe and convenient. Great vacation! -
Love the trip boards
Oct 5, 2019 I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special. more -
33 Redondo Mission Beach San diego Ca- Excellent
Feb 23, 2021 Great owners Sandi was wonderful- Hostess Katherine was superb. Unit was in a Great Location in Mission Beach on the Strand. Near everything! Parking inside a secure parking garage under the building with an elevator is a BONUS in San Diego! Especially at the beach where parking is impossible! This condo is good for a couple or family with 2 small children or a second couple who don’t mind a pull out couch. Equipped with everything you need - plus a bbq grill and beach chairs. Coin Laundry on property. Bike and Watercraft rentals are nearby. Boardwalk is one building away - only 55 steps! Restaraunt’s and stores are all in walking distance. Sunrise . sunsets and view of Mission Bay, Pacific Ocean and City lights are all there on the balcony. Clean and Comfy Property that is great for a beach getaway! 20 min from San Diego airport! Close to all the attractions! more -
Best Vacation App
May 28, 2020 I love VRBO app. The way the pictures of the properties lay out is so easy to look through I like the general look of the app and I was even saying to my husband(who I added to my hearts lists I made for the destinations we liked- so smart you can do that!) that it would be nice if you could write comments about each location AND YOU CAN! They’ve thought of everything. Except maybe being able to rate the properties and move them up or down inside the groups to make looking at them easier... but now I am rambling, seriously this app is great. Very user friendly. I am a deep dive hardcore researcher and I’ve tried many many websites and always read every review and look into every option so if VRBO suits me you can be sure it is good lol more -
It’s Kauai
Dec 14, 2018 Started reading the reviews and got a bit scared . Bugs are not my friend . But this house was great , cozy for all family members , owner quick to get in touch with info if we needed it . I did see my first centipede he was dead so it’s cool . Again it’s Kauai . I decided to make the gecko s part of the family since they eat bugs . Named them too . So if you here a loud chirp ( it’s Greg , from the Brady bunch . We had a great time and will be back for daughters wedding . So enjoy the house , perfect location to walk to store , ice cream shop or the bar .beach is pretty close too .house was clean and they had everything for making meals ( good to do to save money ) again thanks for a great time . Oh I put the band aid on screen in queen room , looked like it had a tear in it . more
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Cool Features
Sep 13, 2019 So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways. more -
Apr 26, 2021 I initially had problems with the phone app but the customer service was very helpful in completing my reservations. The process could be a little clearer but overall I am pleased with my results. -
Search needs improvement
Feb 18, 2021 Not everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner. more -
Great app just needs 1 improvement
Jan 11, 2021 I love the trip boards and the ability to draw on a map to search specific locations. What’s frustrating is that you have to either choose exact dates or “no dates.” I was looking for a house in July or August for 5-7 nights but the dates don’t matter. I had to select “no dates” and then click into each listing’s calendar to see if they had any summer availablity which took forever. Also having no dates made the price filter almost useless since most people jack their rates in the summer. One other thing that would be useful would be some way to filter out the “no’s” - I ended up making a trip board for the no’s so I could tell when scrolling through that I’d already reviewed it. more -
Not available when stating otherwise
Sep 25, 2018 I would give five stars, but there categorization of properties being available is misleading. Tried to book a villa at Hilton Head in September which is basically off-season , in the middle of the week on One day notice. Property showed up as available and then the reservation was confirmed, after I selected it and paid with my CC on file, only to get Email the next morning from the property manager Stephanie saying we had no reservation because they will not accept them with less than 24 hours notice. They blamed HomeAway software for showing their property as available the next day when in fact it apparently was not.. somebody should fix this. Clay more -
Like to see a filter added in search mode
Apr 19, 2019 On my phone app I don’t see a place to filter by minimum number of days that a Vrbo unit can be rented. I am looking for a couple of places to stay for one night each on a trip this summer to a coastal city destination. Makes it really difficult to sift through all the properties that show up in an area and only a very few will allow a one-night stay (I am not complaining that folks don’t want to rent for a single night). I also noticed some properties are listed twice, one with a different rate and another that had indicated it would allow one night’s rental, but then when I went to book it, it required a 3-night minimum. more -
Owner cancellation!
Mar 14, 2021 I just received “ owner has cancelled your reservation” No explanation and “ you will receive whatever your cancellation policy states for that property”!!’ WE didn’t cancel! We will be demanding a full refund of our deposit which was made two months ago! Now we are scrambling to find another place to stay and entertain from for our son’s wedding which is now in a month! This is the second time in the last year this has happened to us - we are getting tired of VRBO and the inability to communicate with a Live Person to resolve these issues! PS! I just went to submit this review and chose “ frustrated traveler” as my nickname- “ sorry- this name has been taken”!!!!!🤣😛 more -
Great but needs true Allergy Search
May 23, 2020 I’ve been using VRBO for years and turn to it again and again to book condos. Owners put lots of photos and some do videos. These are so helpful to get a better idea of what you’re buying. My major issue with it is it doesn’t have a good way to filter for leather couch and hardwood floors. I’m severely allergic to dust mites and a number of other allergens, so I spend hours poring through photos looking for leather couches. It used to have a non-allergenic option but it is no longer there. Probably because it was so inaccurate. I preferred the previous version that had a free-form search option. They should bring that back. more
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May 1, 2021 I've use VRBO for decades till lately it seems crazy everything has additional fees. Fees for this, fees for that. I'm having to try others and seems to be better and more competitive. It's outrageou especially this time of covid. Some of us medical worker just need a little break. more -
Very limited features
May 28, 2020 The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not. more -
Works pretty good, but needs improved features
Jul 3, 2018 Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app… more -
Missing some key search features
May 15, 2019 This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years. more -
Great Rental Company-but Fee’s Galore!
May 6, 2020 I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying! more -
Could be better
Jun 14, 2019 This app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach. more -
Love the map option, total fee search needs work.
Oct 11, 2020 I’ve been using Vrbo for over a decade. I love that you can search by map, but what bothers me so much about the App —and the desktop site— is that owners and management companies will sneak in all kinds of fees. So you can search by price per night, find one you love —only to realize that the owners or property managers have appended 15 different fees which often times are collectively more than all of the nightly rates on the property combined. This is a really shady practice and I have been in touch with some of the management companies about it. I’m getting the same response over and over: that they submit their fees to VRBO but cannot do anything about the way VRBO decides to display them. TripAdvisor lets you search by price per night, price per night with taxes, and price per night with all fees combined. VRBO needs to get with the game here. more -
App is good but could use improvement
Jan 10, 2021 First time VRBO user. For the most part, the app interface is easy to use and the information that you want to know about a place is presented. The booking process was very easy and quick. Great filter options. The app could improve. Every time I searched a different city or slightly changed the dates, the app erased my filters and I’d have to put them all in again. It was time consuming and annoying. Also, I noticed that places managed by a professional management company all had high stars, which conflicted with the reviews. There was one company in particularly for which all of their properties had complaints that the homes were far more run down than the images reflected. It became obvious to me fairly quickly which homes were managed by this company because their images looked odd - like they had run through one too many filters. I stopped looking at their properties as soon as I could identify them quickly. My suggestion is that VRBO have a standard of honesty for these management companies, allow reviews of property management companies separate from owners, and issue their own rating for these companies based on internal controls. more -
Good but could be better
Mar 21, 2018 It is helpful in finding places to stay but can be improved. First, a search feature based on the amount of beds at the place would be helpful. Many properties shown provide a number of people that can stay there based on people sleeping two to a queen or king bed. That is not always the case. I searched through several properties reading the descriptions to count beds to make sure there are enough beds for my group. Second area of improvement is the credit card info. The app is really picky about how the info is entered. My card was declined several times before I entered in all the info in a way the app liked it. Note I double checked my account to make sure it wasn’t a problem on my end, which it wasn’t. The app can just be more user friendly. more -
Reservations
Mar 13, 2021 Today I tried to reserve a home & after entering my CC info & all the pertinent information the site rejected me three times. The virtual chat didn’t help me either. I called your toll free number & was on hold for exactly 1 hour & 50 seconds to rectify & confirm the booking but no one answered! I know the property is lovely so that’s not the issue. I also want to know why there’s a $180 additional guest fee when the home accommodates 6 guests & we are only 5 guests? I’ve never seen this add on change before. NO Children and NO extra people. Tonight using the same technology the same credit card & all the same dates & information the site worked beautifully. Why? I spent 1.5 hours this afternoon working on this. Thanks for responding to me. more
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Unacceptable customer service experiences
Oct 8, 2018 The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication. more -
Stick with AirBnB
May 19, 2020 We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB. more -
Apr 24, 2021 I've been using VRBO long before AirBnb was even birthed. But it seems the VRBO app needs some improvements as of late. I keep receiving errors and am unable to reply to hosts quickly since the app keeps loading a blank page. -
Apr 22, 2021 App has very poor design, the messages fail 2 out of 3 times, not very user intuitive, a clunky app.Expedia should really spend some time building a true native app. -
Less than pleased
Aug 1, 2018 We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!! more -
Horrible sharing features
Aug 7, 2020 Incredibly frustrating to plan a group trip when the link generated by the app is a ridiculously long url that takes up my entire text screen and doesn't work. On the rare occasions a working link is generated, the link forces people to download the app, and still doesn't even open to the property page through the app. The whole runaround is mind boggling and impossible for both non app users and app users alike to quickly view the property details. Trying to keep my elder family members in the loop for housing choices is already challenging enough without having to walk them through these technical difficulties. We got so frustrated we decided to use a competing app and service instead. On a computer through a regular browser the website works perfectly fine, but the app has been an excruciating experience for collaborative planning. more -
Tough site to navigate
Jul 11, 2018 This was my fourth attempt to book a rental I hope it works this time. The first time I got a notification the the hadn’t responded and my request had expired. I tried resubmitted my request put my payment info get rejecting as invalid. I called the reservation line and was able to reserve it again. In the mean time I received an email from the owner confirming my first request. But because the HomeAway request expired my down payment didn’t go through. Even though the person I spoke to told me my down payment would be charged to my card that day. I emailed owner to see what was happing and said my reservation was on the books but my payment request expired. So he had to remove me from the reservation calendar so I could submit this forth request. Your system needs some serious fixing to make this process more user friendly. more -
The “average per night” is completely bogus.
Apr 7, 2018 When I began the search for a property, I put in the dates and the price range. Now, I expect whatever that comes up in my search to only have the property with those prices that will apply to the actual dates I stay. I don’t know how they do their calculations but when I tried to book, it gave me what I calculated as total + $4,000 telling me that it includes “taxes and fees”. It did not break down how in the world that number was calculated. I don’t know where this website thinks we live in, but I certainly don’t understand how “taxes and fees” could cost that much. It needs to be more specific and accurate to post the price-per-night when the user actually took time to put the dates we search and the price range so that no one wastes time on looking at all the properties they list for you that you cannot afford. more -
Getting greedy
Aug 26, 2019 I use VRBO often. Lately, I have been getting stuck with over $230 in “fees” on top of the nightly fee. This doesn’t even include the tax we have to pay as well. What really bothers me is the cleaning fees used to be like $60 bucks. Now, it seems pretty standard that they charge you $100 cleaning fee and then tell you to do all the cleaning before you leave to get your deposit back. VRBO also allows people to say things are included like tv and internet but then you arrive to find there is none of that actually provided. You can’t leave a bad review or else you won’t get your deposits back. It’s a mess over here in VRBO land. They are getting too messy and greedy. I started using the AirBnB app recently and have really been enjoying the lower fees. Only desperate times call for VRBO. more
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Apr 26, 2021 Very disappointed with my first try to rent through this app. The rental company responsible for the house, (The Powers Group Vacation Rentals) took over a week to get a response from the owner that decided, 8 days after the reservation, that the price on the app wasn't right and asked for more money. When I tried to renegotiate, they never got back to me and just canceled the reservation. I just hope VRBO returns the service fee they charged my card. I don't recommend this app 😔😔😔 more -
May 2, 2021 I've been experiencing an issue where my payment was not being processed on your website. I called your customer service and the rep talked to me like I was a complete idiot she then told me the issue was with my financial institution and not your website, which is not what you told me the day before. I cancelled my booking. Booked the exact same rental on another website (no issue processing my payment btw), and saved $200. You gouge prices and have poor service. Wont be using Vrbo again. more -
Apr 22, 2021 Customer service is a joke. No option other than to call and sit on hold no matter what time or what day of the week you call. Always busy and usually hangs up on you so you have to go through the whole automated process again just to be put on hold again and maybe get through to someone this time. Pathetic way to treat customers. more -
May 1, 2021 The app UI is afwful-- no option to clear or ammend search options beyond location and date, if you are sent a listing and want to look at it you have to then force close the app because trying to click 'back' out if the listing closes the app, load times are not great either, no option to delete a previous search, I could go on... more -
Do not trust, you might be recorded for your entire stay
Jan 25, 2021 VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed. more -
Apr 28, 2021 This new VBRO is without a doubt the worst app I have. It's virtually unusable, useless. You need to start from scratch and trash the entire app. I've rented through VBRO many times in the past but won't in the future. It just doesn't function at all for what we need. I'll be looking elsewhere from now on. more -
Disappointed in VRBO
Oct 14, 2020 Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price. more -
May 2, 2021 We stayed at a Vrbo for the first time last summer and oh man, let me tell you it's nothing like airbnb. The house's A/C system didn't work and there was NO communicating with the owner OR Vrbo. The house was at 88 degrees Fahrenheit at one point. Super uncomfortable. Also things were broken such as the blinds. Also, the hot tub was GROSS. Do yourself a favor and book a hotel or airbnb. Prices are better with airbnb anyway. more -
May 5, 2021 Very deceptive listings. Booked a place for 10 people come to find out there were only 5 beds. Additional charges coming from the owner were not included in the listing making the stay wayyy more than the price listed. Just use airbnb. more -
Bad Service
Aug 8, 2020 I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒. more
What’s Groovy
I book all of my vacations through VBRO. I’ve never had an issue thus far.
We purchased an expensive cabin in Colorado as a group costing over 10,000 that had to be paid upfront. I used my card to reserve 11 months in advance. VBRO has a 100% cancellation refund up to 60 days of arrival or maybe it’s the owners. Either way, when COVID hit we talked to the owners concerned we would not be able to fly four months before our June/July 2020 trip. They agreed to hold to the 60 day cancellation. We ended up having to cancel and the owners were unable to refund all of my money at once. This was the first tim I had to pay all upfront per owner rules and first time I did not get a full refund. They asked to give them two weeks and we agreed on that in fear they had only refunded $2800 initially and scared we would not get out money. VBRO emailed me inquiring on whether I received my full refund after two days of the $2800 refund. I said no the owners said they would refund more or all in two more weeks. we think VBRO pushed it because we got our money within 24 hours which is NOT what the owners told us. We didn’t even complain to anyone Because of that and fear of us losing money, I will never use another app unless I have no other choice. Plus I’ve never have experienced a problem with VBRO and I have booked many many trips as we travel about ever three months or more.
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What’s Subpar
Very poor user experience. The properties can be found on other apps. VRBO does not let you view your own payment information or add a different card for your payments. It did not show me that there was going to be a $1500 deposit after booking, that was a surprise charge that they were just going to automatically charge to the first card I paid with. Had to call to put that on a different card. Now they literally cannot tell me which card is going to be refunded even after calling again.
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Release Notes
Varies with device
Feedback or Complaints? AppGrooves helps you contact the developer directly.
- Don’t deal with impersonal management companies! Communicate directly with homeowners and take out the middleman
- Freehand Drawing feature lets you search only the locations you want, so you can find the perfect rental home for you
- The Favorite Feature saves the houses you like best so you can share them with others or book at a later date
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