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Vrbo Vacation Rentals
Travel & LocalVrbo
Find the perfect vacation rental. Search from over 2 million properties.
5M+
Downloads
Featured on Best 10 Vacation Rental Booking Apps
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Find the perfect vacation rental. Search from over 2 million properties.
see more about Vrbo Vacation Rentals
About Vrbo Vacation Rentals
Beach house? Condo? Cabin? Your perfect vacation home awaits. Travel better together with Vrbo.
• SEARCH from over 2 million unique places to stay in 190+ countries
• PLAN and collaborate with friends and family using Trip Boards
• BOOK securely from your phone or tablet
• TRAVEL anywhere and share trip details with your group
With the Vrbo app, you can:
SEARCH
• Browse vacation homes with pools, backyards, and all the room you need.
• Find vacation homes you won’t find on many other travel sites.
• Filter by what’s important to you and your group: price, location, amenities, and more.
• See property photos and reviews at a glance.
• Have questions about a property? Get quick answers from our virtual assistant.
PLAN
• Tap the heart to easily save and compare places you love.
• Invite friends and family to join your Trip Board and help you plan.
• Leave comments and vote for your favorite properties.
• Keep your trip conversations in one place and chat with your group from anywhere
BOOK
• Have questions? Message the owner or manager to ask about the property.
• Book and pay securely on the Vrbo app with your credit card.
TRAVEL
• Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline.
• Share important trip details with friends and family by adding them to your trip.
• Access your conversations and message homeowners from your device anytime.
• View a trip countdown and get helpful reminders on your Home Screen by adding the new Vrbo Widget available only on iOS 14.
Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.
• SEARCH from over 2 million unique places to stay in 190+ countries
• PLAN and collaborate with friends and family using Trip Boards
• BOOK securely from your phone or tablet
• TRAVEL anywhere and share trip details with your group
With the Vrbo app, you can:
SEARCH
• Browse vacation homes with pools, backyards, and all the room you need.
• Find vacation homes you won’t find on many other travel sites.
• Filter by what’s important to you and your group: price, location, amenities, and more.
• See property photos and reviews at a glance.
• Have questions about a property? Get quick answers from our virtual assistant.
PLAN
• Tap the heart to easily save and compare places you love.
• Invite friends and family to join your Trip Board and help you plan.
• Leave comments and vote for your favorite properties.
• Keep your trip conversations in one place and chat with your group from anywhere
BOOK
• Have questions? Message the owner or manager to ask about the property.
• Book and pay securely on the Vrbo app with your credit card.
TRAVEL
• Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline.
• Share important trip details with friends and family by adding them to your trip.
• Access your conversations and message homeowners from your device anytime.
• View a trip countdown and get helpful reminders on your Home Screen by adding the new Vrbo Widget available only on iOS 14.
Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.
Write a Review
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Cool Features
Sep 13, 2019 So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.more -
VRBO
Mar 31, 2020 I love VRBO, I’m such uncertain times like the world is going through right now with the Coronavirus so many things are unclear and not reliable so it is a great comfort that VRBO is what it has always been. A sure thing, a safe, easy, secure website allowing so many displaced people to find shelter a home or room to be safe and warm. Where u can cook your own meals, warm up by a fire. Bring your loved ones together to be with each other as well as provide income to family and home owners that is so needed right now due to the current job market. Everywhere people are getting laid off and businesses are closing but I can say with confidence that VRBO is up and running and provide safe 24 customer care and knowledgeable People who are there to help everyone and go the extra mile to help with bookings and cancellations in case u are not able to make your trip to your vacation rental. In my case I’m not able to go home or travel because the state I’m in is on lockdown and VRBO and home owner carylon in Eugene Oregon are the best and have my sincere appreciation and warmest regards Mahalo Nui Loa L.K.Umore -
Feb 12, 2021 I really like Vrbo. The properties and app are wonderful. The only complaint I have to the payment proocessing department ALWAYS has issues and you have to call to confirm your payment every time which is annoying. -
Our rental was disgusting, Home Away/VRBO didn’t help us
Jun 24, 2020 We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.more -
Love the trip boards
Oct 5, 2019 I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special.more
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Feb 9, 2021 I downloaded and opened this app to compare listings I was checking out on Airbnb. I really hope I'm having an isolated experience, because it's a joke to compare the two from a mobile perspective. Filters lack headers, some fields populate and others don't, map view is clunky and crowded. All prices for the listings say $_____ /night... they're blank. Maybe I'll try again on desktop 🤦more -
Jan 31, 2021 My daughter and I needed somewhere close to our home to stay after traveling, as my husband got COVID-19 when we were gone. I specifically needed a location with a kitchen to cook him meals and a washer/dryer onsite, since we didn't have clean clothes from traveling. After booking, I was told I couldn't use washer/dryer. Owner tried bait and switch to smaller unit, then verbally berated me. VRBO didn't honor Book With Confidence Guarantee. I was out $945.19 for a place I didn't even stay at.more -
Do not trust, you might be recorded for your entire stay
Jan 25, 2021 VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed.more -
Feb 12, 2021 Download this app two days ago and like the prior review (Will Larsen) the app is acting the same exact way. It's also really slow. It showed prices the very first day but haven't since. I even tried uninstalling and reinstalling. Am I going to have to just give up and uninstall completely?more -
Disappointed in VRBO
Oct 14, 2020 Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price.more
- Don’t deal with impersonal management companies! Communicate directly with homeowners and take out the middleman
- Freehand Drawing feature lets you search only the locations you want, so you can find the perfect rental home for you
- The Favorite Feature saves the houses you like best so you can share them with others or book at a later date
Reviewed by Laura S on December 17, 2017
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VRBO
Mar 31, 2020 I love VRBO, I’m such uncertain times like the world is going through right now with the Coronavirus so many things are unclear and not reliable so it is a great comfort that VRBO is what it has always been. A sure thing, a safe, easy, secure website allowing so many displaced people to find shelter a home or room to be safe and warm. Where u can cook your own meals, warm up by a fire. Bring your loved ones together to be with each other as well as provide income to family and home owners that is so needed right now due to the current job market. Everywhere people are getting laid off and businesses are closing but I can say with confidence that VRBO is up and running and provide safe 24 customer care and knowledgeable People who are there to help everyone and go the extra mile to help with bookings and cancellations in case u are not able to make your trip to your vacation rental. In my case I’m not able to go home or travel because the state I’m in is on lockdown and VRBO and home owner carylon in Eugene Oregon are the best and have my sincere appreciation and warmest regards Mahalo Nui Loa L.K.Umore -
Our rental was disgusting, Home Away/VRBO didn’t help us
Jun 24, 2020 We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.more -
Love the trip boards
Oct 5, 2019 I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special.more -
33 Redondo Mission Beach San diego Ca- Excellent
Feb 23, 2021 Great owners Sandi was wonderful- Hostess Katherine was superb. Unit was in a Great Location in Mission Beach on the Strand. Near everything! Parking inside a secure parking garage under the building with an elevator is a BONUS in San Diego! Especially at the beach where parking is impossible! This condo is good for a couple or family with 2 small children or a second couple who don’t mind a pull out couch. Equipped with everything you need - plus a bbq grill and beach chairs. Coin Laundry on property. Bike and Watercraft rentals are nearby. Boardwalk is one building away - only 55 steps! Restaraunt’s and stores are all in walking distance. Sunrise . sunsets and view of Mission Bay, Pacific Ocean and City lights are all there on the balcony. Clean and Comfy Property that is great for a beach getaway! 20 min from San Diego airport! Close to all the attractions!more -
Best Vacation App
May 28, 2020 I love VRBO app. The way the pictures of the properties lay out is so easy to look through I like the general look of the app and I was even saying to my husband(who I added to my hearts lists I made for the destinations we liked- so smart you can do that!) that it would be nice if you could write comments about each location AND YOU CAN! They’ve thought of everything. Except maybe being able to rate the properties and move them up or down inside the groups to make looking at them easier... but now I am rambling, seriously this app is great. Very user friendly. I am a deep dive hardcore researcher and I’ve tried many many websites and always read every review and look into every option so if VRBO suits me you can be sure it is good lolmore
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Cool Features
Sep 13, 2019 So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.more -
Feb 12, 2021 I really like Vrbo. The properties and app are wonderful. The only complaint I have to the payment proocessing department ALWAYS has issues and you have to call to confirm your payment every time which is annoying. -
Search needs improvement
Feb 18, 2021 Not everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner.more -
Feb 14, 2021 Easy to use and compare amenities with each vacation home. I also like that there are reviews from past patrons as well as an overview of what each home has to offer. The only reason I didn't give 5 stars is that you cannot share a listing with your group unless they download the app.more -
Feb 22, 2021 Gave it 4 stars because I'm not sure why I can filter the price ranges on the VRBO website but not in the app? That's a pretty important feature for me.
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Very limited features
May 28, 2020 The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not.more -
Works pretty good, but needs improved features
Jul 3, 2018 Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…more -
Missing some key search features
May 15, 2019 This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.more -
Great Rental Company-but Fee’s Galore!
May 6, 2020 I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying!more -
Love the map option, total fee search needs work.
Oct 11, 2020 I’ve been using Vrbo for over a decade. I love that you can search by map, but what bothers me so much about the App —and the desktop site— is that owners and management companies will sneak in all kinds of fees. So you can search by price per night, find one you love —only to realize that the owners or property managers have appended 15 different fees which often times are collectively more than all of the nightly rates on the property combined. This is a really shady practice and I have been in touch with some of the management companies about it. I’m getting the same response over and over: that they submit their fees to VRBO but cannot do anything about the way VRBO decides to display them. TripAdvisor lets you search by price per night, price per night with taxes, and price per night with all fees combined. VRBO needs to get with the game here.more
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Unacceptable customer service experiences
Oct 8, 2018 The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.more -
Stick with AirBnB
May 19, 2020 We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB.more -
Feb 9, 2021 The latest update on 2/8/21 totally screwed up the app. I cannot read alot of the text because it is whited out. Like the dates for my trips... disappeared. -
Feb 11, 2021 This app was working fine just yesterday, but now the text is white on a white background and I cannot find an option to adjust display settings. -
Less than pleased
Aug 1, 2018 We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!!more
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Feb 9, 2021 I downloaded and opened this app to compare listings I was checking out on Airbnb. I really hope I'm having an isolated experience, because it's a joke to compare the two from a mobile perspective. Filters lack headers, some fields populate and others don't, map view is clunky and crowded. All prices for the listings say $_____ /night... they're blank. Maybe I'll try again on desktop 🤦more -
Jan 31, 2021 My daughter and I needed somewhere close to our home to stay after traveling, as my husband got COVID-19 when we were gone. I specifically needed a location with a kitchen to cook him meals and a washer/dryer onsite, since we didn't have clean clothes from traveling. After booking, I was told I couldn't use washer/dryer. Owner tried bait and switch to smaller unit, then verbally berated me. VRBO didn't honor Book With Confidence Guarantee. I was out $945.19 for a place I didn't even stay at.more -
Do not trust, you might be recorded for your entire stay
Jan 25, 2021 VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed.more -
Feb 12, 2021 Download this app two days ago and like the prior review (Will Larsen) the app is acting the same exact way. It's also really slow. It showed prices the very first day but haven't since. I even tried uninstalling and reinstalling. Am I going to have to just give up and uninstall completely?more -
Disappointed in VRBO
Oct 14, 2020 Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price.more
What’s Groovy
If I could zero stars I would.
I Booked a property through VRBO and had to cancel because it was not the right property for us. Before canceling I looked into VRBO’s return policy. I cancelled my booking 2 days before the full refund deadline passed. We are now on the 13th business day since I’ve cancelled, and i have not received 1 penny from this company. We’ve called numerous times and the responses we get are flat out ridiculous. All they tell us is “Keep checking your bank account” or “your refund is pending for some reason” nobody that I talk to can tell me why or put me on the phone with someone that can help me. To make matters worse I am taking my family on vacation in 2 weeks and I really need this money. We all know how expensive it gets when you travel with a family. This experience with this company has been a HUGE inconvenience, and has already RUINED our chance of doing things on vacation that we had been planning on doing for quite some time now. I am beyond disappointed in this company for treating its customers like this. I for one will be thinking twice before booking with VRBO in the future.
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What’s Subpar
The update was a mistake. It's horrible compared to what it was before. It's never been as good as airbnb's app. But you took a big step backwards. The name of the place doesn't display. It takes too many clicks to get to the price. And when you go to details, you have to total the price yourself. I'm guessing you all have I phones and didn't bother to test on Android. I won't be using VRBO anymore until you fix these issues.
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Filter Reviews
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Cool Features
So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways. -
VRBO
I love VRBO, I’m such uncertain times like the world is going through right now with the Coronavirus so many things are unclear and not reliable so it is a great comfort that VRBO is what it has always been. A sure thing, a safe, easy, secure website allowing so many displaced people to find shelter a home or room to be safe and warm. Where u can cook your own meals, warm up by a fire. Bring your loved ones together to be with each other as well as provide income to family and home owners that is so needed right now due to the current job market. Everywhere people are getting laid off and businesses are closing but I can say with confidence that VRBO is up and running and provide safe 24 customer care and knowledgeable People who are there to help everyone and go the extra mile to help with bookings and cancellations in case u are not able to make your trip to your vacation rental. In my case I’m not able to go home or travel because the state I’m in is on lockdown and VRBO and home owner carylon in Eugene Oregon are the best and have my sincere appreciation and warmest regards Mahalo Nui Loa L.K.U -
I really like Vrbo. The properties and app are wonderful. The only complaint I have to the payment proocessing department ALWAYS has issues and you have to call to confirm your payment every time which is annoying.
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Our rental was disgusting, Home Away/VRBO didn’t help us
We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year. -
Love the trip boards
I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special. -
Search needs improvement
Not everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner. -
Very limited features
The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not. -
Easy to use and compare amenities with each vacation home. I also like that there are reviews from past patrons as well as an overview of what each home has to offer. The only reason I didn't give 5 stars is that you cannot share a listing with your group unless they download the app.
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Works pretty good, but needs improved features
Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app… -
Gave it 4 stars because I'm not sure why I can filter the price ranges on the VRBO website but not in the app? That's a pretty important feature for me.
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Easy to use!
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I wish other apps were so sophisticated and easy to use as this app. Your granular selection from zones to bedrooms and nearby activity beats the hotel websites hands down
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Great
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Easy to use!
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Easy to use. I have only had good experiences with the Hosts.
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Excellent!
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Helps me find great places to stay.
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Cool places, not tried any yet
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Accurate and easy to use
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Great Platform
I love VRBO! I use it as both an owner and when I book a property to stay at. It’s easy to use and I’ve always had a good experience.
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VRBO
I love VRBO, I’m such uncertain times like the world is going through right now with the Coronavirus so many things are unclear and not reliable so it is a great comfort that VRBO is what it has always been. A sure thing, a safe, easy, secure website allowing so many displaced people to find shelter a home or room to be safe and warm. Where u can cook your own meals, warm up by a fire. Bring your loved ones together to be with each other as well as provide income to family and home owners that is so needed right now due to the current job market. Everywhere people are getting laid off and businesses are closing but I can say with confidence that VRBO is up and running and provide safe 24 customer care and knowledgeable People who are there to help everyone and go the extra mile to help with bookings and cancellations in case u are not able to make your trip to your vacation rental. In my case I’m not able to go home or travel because the state I’m in is on lockdown and VRBO and home owner carylon in Eugene Oregon are the best and have my sincere appreciation and warmest regards Mahalo Nui Loa L.K.U -
Our rental was disgusting, Home Away/VRBO didn’t help us
We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year. -
Love the trip boards
I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special. -
33 Redondo Mission Beach San diego Ca- Excellent
Great owners Sandi was wonderful- Hostess Katherine was superb. Unit was in a Great Location in Mission Beach on the Strand. Near everything! Parking inside a secure parking garage under the building with an elevator is a BONUS in San Diego! Especially at the beach where parking is impossible! This condo is good for a couple or family with 2 small children or a second couple who don’t mind a pull out couch. Equipped with everything you need - plus a bbq grill and beach chairs. Coin Laundry on property. Bike and Watercraft rentals are nearby. Boardwalk is one building away - only 55 steps! Restaraunt’s and stores are all in walking distance. Sunrise . sunsets and view of Mission Bay, Pacific Ocean and City lights are all there on the balcony. Clean and Comfy Property that is great for a beach getaway! 20 min from San Diego airport! Close to all the attractions! -
Best Vacation App
I love VRBO app. The way the pictures of the properties lay out is so easy to look through I like the general look of the app and I was even saying to my husband(who I added to my hearts lists I made for the destinations we liked- so smart you can do that!) that it would be nice if you could write comments about each location AND YOU CAN! They’ve thought of everything. Except maybe being able to rate the properties and move them up or down inside the groups to make looking at them easier... but now I am rambling, seriously this app is great. Very user friendly. I am a deep dive hardcore researcher and I’ve tried many many websites and always read every review and look into every option so if VRBO suits me you can be sure it is good lol -
It’s Kauai
Started reading the reviews and got a bit scared . Bugs are not my friend . But this house was great , cozy for all family members , owner quick to get in touch with info if we needed it . I did see my first centipede he was dead so it’s cool . Again it’s Kauai . I decided to make the gecko s part of the family since they eat bugs . Named them too . So if you here a loud chirp ( it’s Greg , from the Brady bunch . We had a great time and will be back for daughters wedding . So enjoy the house , perfect location to walk to store , ice cream shop or the bar .beach is pretty close too .house was clean and they had everything for making meals ( good to do to save money ) again thanks for a great time . Oh I put the band aid on screen in queen room , looked like it had a tear in it . -
Romantic and wonderful vacations
For us everything was magnificent. From how easy we rented the condo , the quick response of the owner to confirm, The complete and specific information we receive. the conditions of the condo, the fascities and cleanliness are perfect. The bed is very comfortable, everything works properly and in case of any question the owner Mona answers quickly. The condo is on the second floor, very close to the elevator. On the first floor is the ice machine and the attention in the from desck is very nice and professional. Access to the pool and hot top is a short walk from the main lobby. The HarborWalk is beautiful, it invites you for a relaxing walk. It offers activities for all preferences and ages. On the boulevard there are restaurants, cafes, specialized in pizza and hamburgers, sea food ,ice cream .Anything you want ...everything be there To do the shopping I recommend the relatively nearby Walmart. On that side of the road you do not face the bad traffic of Destin. The beach are amazing, the sugar san and quite and warm-water. You can go in own car, golf car or hotel bus. Thanks Mona . We definitely will come back and will be recommended to all my friends and family. -
Oceania 515 Palm
Well read this review for a sense of how it went. The trip started poorly as the Airlines lost our luggage. It was returned the next day to the wrong location but out rental agent got it and delivered it for us. We had a condensation leak in AC and Richi sent someone in a hurry to check it. It resolved that day. Now the thing is the place was beautiful. Very clean and had all you would need. It has dishes and pots and pans as well as soap, laundry soap a supply of towels, linens, paper products and the place was very comfortable. The view was incredible from the balcony and the sunsets were picturesque. The three pools and the grounds were extremely well maintained and the security guards were very friendly and accommodating. We are going back next July and can’t wait. -
Exceeded expectations!! Julie and Pong
I was looking for a place to unwind and relax, well I found it!! The pictures don’t show how picturesque it is in person. We were greeted by the owner, Gunther, who showed us a tour of his beautifully decorated house. I loved waking up every morning before my kids woke up and having a cup of coffee on the dock while listening to the loons and was treated by seeing a bald eagle. Lake is so clean and surprisingly warm. Kayaks, canoes, and a awesome fire pit were there to use, so convenient. You never wanted to leave, always something to do. However if you do want to leave for a day trip, Ogunquit, Portland and Kennebunkport is just an hour away. Great location. So blessed to find this place. Thank you again Maggie and Gunther PS...best rum cake ever!!!!!! -
Map usage
The app is easy and quick to use - however it has one drawback, when I use the map to choose a certain area for available rentals, the list still shows rentals outside of the map area I’ve chosen. For example, I chose the map area to include Pensacola beach and Gulf breeze, but the list still showed me many rentals in Orange Beach and Perdido Key, which are nowhere near the areas I chose on the map, nor the areas I typed. That’s the other issue, that when I type in an area, say Pensacola Beach, I got many many listings in other beaches such as Navarre, Orange, and Perdido key. This seems to be a glitch because I’ve been using VRBO for 15 years and this is the first time I’ve encountered these issues. Please Fix!
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Cool Features
So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways. -
I really like Vrbo. The properties and app are wonderful. The only complaint I have to the payment proocessing department ALWAYS has issues and you have to call to confirm your payment every time which is annoying.
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Search needs improvement
Not everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner. -
Easy to use and compare amenities with each vacation home. I also like that there are reviews from past patrons as well as an overview of what each home has to offer. The only reason I didn't give 5 stars is that you cannot share a listing with your group unless they download the app.
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Gave it 4 stars because I'm not sure why I can filter the price ranges on the VRBO website but not in the app? That's a pretty important feature for me.
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Great app just needs 1 improvement
I love the trip boards and the ability to draw on a map to search specific locations. What’s frustrating is that you have to either choose exact dates or “no dates.” I was looking for a house in July or August for 5-7 nights but the dates don’t matter. I had to select “no dates” and then click into each listing’s calendar to see if they had any summer availablity which took forever. Also having no dates made the price filter almost useless since most people jack their rates in the summer. One other thing that would be useful would be some way to filter out the “no’s” - I ended up making a trip board for the no’s so I could tell when scrolling through that I’d already reviewed it. -
Not available when stating otherwise
I would give five stars, but there categorization of properties being available is misleading. Tried to book a villa at Hilton Head in September which is basically off-season , in the middle of the week on One day notice. Property showed up as available and then the reservation was confirmed, after I selected it and paid with my CC on file, only to get Email the next morning from the property manager Stephanie saying we had no reservation because they will not accept them with less than 24 hours notice. They blamed HomeAway software for showing their property as available the next day when in fact it apparently was not.. somebody should fix this. Clay -
Like to see a filter added in search mode
On my phone app I don’t see a place to filter by minimum number of days that a Vrbo unit can be rented. I am looking for a couple of places to stay for one night each on a trip this summer to a coastal city destination. Makes it really difficult to sift through all the properties that show up in an area and only a very few will allow a one-night stay (I am not complaining that folks don’t want to rent for a single night). I also noticed some properties are listed twice, one with a different rate and another that had indicated it would allow one night’s rental, but then when I went to book it, it required a 3-night minimum. -
Great but needs true Allergy Search
I’ve been using VRBO for years and turn to it again and again to book condos. Owners put lots of photos and some do videos. These are so helpful to get a better idea of what you’re buying. My major issue with it is it doesn’t have a good way to filter for leather couch and hardwood floors. I’m severely allergic to dust mites and a number of other allergens, so I spend hours poring through photos looking for leather couches. It used to have a non-allergenic option but it is no longer there. Probably because it was so inaccurate. I preferred the previous version that had a free-form search option. They should bring that back. -
Great resource, but a few suggestions
I love using VRBO, it is a great resource! There are a couple improvements that would make it even more enjoyable for me - one would be if they would add “heated pool” to the filter list and another would be if I could search regions (or an entire country) easier for specific kind of vacation rental. For instance, sometimes I want an ocean or lakefront rental for specific dates, and maybe have it also have a large screen tv or something, and don’t care WHERE specifically. I’d like to be able to just enter the filtered info and search the entire US. Just a suggestion. Thanks!
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Very limited features
The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not. -
Works pretty good, but needs improved features
Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app… -
Missing some key search features
This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years. -
Great Rental Company-but Fee’s Galore!
I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying! -
Love the map option, total fee search needs work.
I’ve been using Vrbo for over a decade. I love that you can search by map, but what bothers me so much about the App —and the desktop site— is that owners and management companies will sneak in all kinds of fees. So you can search by price per night, find one you love —only to realize that the owners or property managers have appended 15 different fees which often times are collectively more than all of the nightly rates on the property combined. This is a really shady practice and I have been in touch with some of the management companies about it. I’m getting the same response over and over: that they submit their fees to VRBO but cannot do anything about the way VRBO decides to display them. TripAdvisor lets you search by price per night, price per night with taxes, and price per night with all fees combined. VRBO needs to get with the game here. -
Could be better
This app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach. -
App is good but could use improvement
First time VRBO user. For the most part, the app interface is easy to use and the information that you want to know about a place is presented. The booking process was very easy and quick. Great filter options. The app could improve. Every time I searched a different city or slightly changed the dates, the app erased my filters and I’d have to put them all in again. It was time consuming and annoying. Also, I noticed that places managed by a professional management company all had high stars, which conflicted with the reviews. There was one company in particularly for which all of their properties had complaints that the homes were far more run down than the images reflected. It became obvious to me fairly quickly which homes were managed by this company because their images looked odd - like they had run through one too many filters. I stopped looking at their properties as soon as I could identify them quickly. My suggestion is that VRBO have a standard of honesty for these management companies, allow reviews of property management companies separate from owners, and issue their own rating for these companies based on internal controls. -
Good but could be better
It is helpful in finding places to stay but can be improved. First, a search feature based on the amount of beds at the place would be helpful. Many properties shown provide a number of people that can stay there based on people sleeping two to a queen or king bed. That is not always the case. I searched through several properties reading the descriptions to count beds to make sure there are enough beds for my group. Second area of improvement is the credit card info. The app is really picky about how the info is entered. My card was declined several times before I entered in all the info in a way the app liked it. Note I double checked my account to make sure it wasn’t a problem on my end, which it wasn’t. The app can just be more user friendly. -
Bait and switch
Please make sure that your vendors input minimum-night limitations so that we do not waste time making a reservation and then having it canceled because we are not staying enough nights. It should be relatively easy for vendors to identify minimum-night limitations in their ads on your site. Otherwise, making such a reservation, and then having the vendor call to talk you into staying another night or face a unilateral cancellation, is not only an unfair “bait and switch” but also a breach of contract facilitated by your service as the vendor’s agent. I trust that you will allocate resources to make such limitations easily available for vendors or else require vendors to abide by agreements struck through your service if they fail to do so. Good luck!
Filter Reviews
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I downloaded and opened this app to compare listings I was checking out on Airbnb. I really hope I'm having an isolated experience, because it's a joke to compare the two from a mobile perspective. Filters lack headers, some fields populate and others don't, map view is clunky and crowded. All prices for the listings say $_____ /night... they're blank. Maybe I'll try again on desktop 🤦
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My daughter and I needed somewhere close to our home to stay after traveling, as my husband got COVID-19 when we were gone. I specifically needed a location with a kitchen to cook him meals and a washer/dryer onsite, since we didn't have clean clothes from traveling. After booking, I was told I couldn't use washer/dryer. Owner tried bait and switch to smaller unit, then verbally berated me. VRBO didn't honor Book With Confidence Guarantee. I was out $945.19 for a place I didn't even stay at.
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Do not trust, you might be recorded for your entire stay
VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed. -
Download this app two days ago and like the prior review (Will Larsen) the app is acting the same exact way. It's also really slow. It showed prices the very first day but haven't since. I even tried uninstalling and reinstalling. Am I going to have to just give up and uninstall completely?
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Disappointed in VRBO
Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price. -
A far cry from what it replaced. Clunky, slow and stupid. If I say waterfront don't show it to me if it a ten minute walk to water. That sucks having to weed through that. Does not respond to commands well either.
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I am editing my previous review. I think 90% of the issues I thought I was experiencing are related to most of the text in the app being white on a white background! *faceplam* someone should fix this quickly...
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Unacceptable customer service experiences
The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication. -
Submitted booking request and afterwards, believing I would be accepted, made $2000.00 worth of airline reservations. 24 hours later I was notified by the owner, that the house i submitted a booking request for, was not really available that there was an issue with VRBO, it was their fault. ** I spoke to VRBO customer service this morning and them to very apologetic and they told me it was the owners fault??? This is very confusing - neither you or the owner are accepting responsibility!
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Bad Service
I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒.
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The owner canceled 48 hour before check in it took vrbo 24 hours after to get back with me then I have to wait 5 days for the money to get back in my bank account mind you I drove from Michigan to Florida and was 5 hour north of my destination when I got this email vrbo could only find a replacement that cost so much more they wanted 1000 on top of what I had already paid this is very hard to swallow being on social security disability I dont have a extra 1000 laying around Thanks VRBO
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Vrbo fees are outrageous
I appreciate the convenience of Vrbo but fees and payment plans are outrageous!,,,, -
A total waste of money time and effort I could have easily wasted $800 by going a lighting in on fire this place is not offer refunds and will charge you for any extra services even if you do not use them it is called a scam do not use this website if you value actually taking a real vacation
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Full of scams
A property I was booking resulted to be a scam/ did not exist. A few properties in my search area were potential scams as well. -
Salem New Hampshire
I booked a property on Arlington pond for summer of 2021. There was a no return cancellation. I got a call from the owner saying the week I booked and paid for was no longer going to be available. I asked why, and was told they were going to rent it to someone for a longer time. I would lose the full weeks amount if I canceled but the owner can cancel without an issue! So not right! Very disappointed 😡 -
The app was easy & convenient but the house we rented was NOT what was depicted!!!! Won't use VRBO again!!
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Never again...delete this app don’t load it run away as fast as possible
Not sure what “department” is responding to these reviews but seeing as how I’ve spoken to and been escalated to, several different departments and been given nothing but the run around for roughly 2 months until speaking to the “executive customer service team” and given an answer of we can’t help you and told they were the “be all and end all” of escalation, since when I asked who else I could speak to, the response was along the lines of, I’m not sure what you think the word “executive” in “executive customer service team” means and that there is no one else, but I followed the web address given and was taken to the same place I started all of this after many phone calls and being told to go to same page as provided in your response and got no where. So really just more run around and double talk or these are “answered” by a computer automated system programmed to just spit out the same reply to bad reviews every time in the hopes of seeming like the company cares and might actually attempt to look into the issue and be fair and do the right thing. (Guess I’ll find out by the response this gets, if it gets one) I’ve already found out the hard way that this company doesn’t and won’t stand behind what their associates, agents, representatives or whatever they want to call the actual people that work for them and handle customer complaints and tells customers what the company can and will do for them and then the company makes scapegoats out of their own people pointing the finger at them for misspeaking or points finger at customer for misunderstanding what was said or in this case and I’m sure many others, both. I have worked in a customer service management capacity for a very long time for several companies in different industries and when one of my people misspoke about what the company could and would do, somehow, someway the situation was made right for the customer and at no time did I have the advantage of a recorded phone conversation that this company has to review and pick a sentence or 2 out of what was probably a 20-30 minute conversation and try to twist the blame to an associate of theirs misspoken words and/or the customer misunderstood. O and by the way the recording is “proprietary information” and you aren’t allowed to hear the rest of it, so make sure you take good notes while on the phone of exactly what is said and what possible meanings they can twist their own and your words into. We booked a property with this app through another family member’s account. Upon arrival found the property completely unsatisfactory and in unsafe condition. Having run into some travel delays we arrived well passed midnight and reported findings to company as we got nasty responses from owner when messaging for the corrected access code to enter property. We were assured by agent we spoke to that they would handle getting a refund. So we found alternative accommodations at considerable expense time and stress and vacated property within several hours of arrival. Well it’s been weeks of back and forth emails and phone calls and as you may have guessed by now no refund. This company is a joke to deal with once they have your money if you have an issue, no return calls unless you make a nuisance of yourself and let them know you aren’t just gonna go away and even then they just claim to escalate your case to supervisors or managers or higher departments ultimately just telling you the agent was mistaken and shouldn’t have said what they said and would be spoken to with their apologies or that you misunderstood what the agent said or actually told both, after they “review” the recorded conversation, when clearly that isn’t the case because how could it be that the agent was wrong it what he said and I misunderstood what he said. Well which is it? Either way no refund when obviously there should be. Company doesn’t stand behind what their associates say they will do and doesn’t care about their customers -
VRBO Transition Process
Be careful vrbo has no information in there agreements with property owners for rental days guarantee once reservation is made they can cancel your trips with no repercussion leaving your potential vacation of a lifetime out in the cold! -
Do not like
I find it difficult to navigate and even more difficult to get refunds back when accidentally book a property. Not a fan -
Two days to get booking done
I had difficulty using Vrbo making many attempts to get the booking site to work and then it wouldn’t accept my credit card and I had to use a card that I didn’t want to use in order to finish a two day booking procedure. I even had to call the property owner to preapprove the booking and try to get the Vrbo system to work.
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Unacceptable customer service experiences
The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication. -
Stick with AirBnB
We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB. -
The latest update on 2/8/21 totally screwed up the app. I cannot read alot of the text because it is whited out. Like the dates for my trips... disappeared.
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This app was working fine just yesterday, but now the text is white on a white background and I cannot find an option to adjust display settings.
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Less than pleased
We have stayed in another floating house at Whitman Hollow in the past and have really enjoyed our stay. I would have to say that we are leaving this time and cannot say the same. The house is advertised that it can sleep 14 people. There were 10 of us, and yes there was plenty of room for us to sleep but there was very few places for everyone to sit together. There is a small futon in the living room, 5-6 stools at the kitchen table (1 was too loose to sit on), 7 chairs on the deck. The grill was in very bad shape and did not work properly. All of the beds need to be replaced, they are very uncomfortable and make noises when you roll over. There is a TV that we were not able to get the cable to work on. There is no wi-fi, and very little cell phone service. It was raining and we were all stuck inside with no TV and no service. Overall, the house itself wasn’t that bad it is nicely decorated and has potential to be a very nice place!! -
Horrible sharing features
Incredibly frustrating to plan a group trip when the link generated by the app is a ridiculously long url that takes up my entire text screen and doesn't work. On the rare occasions a working link is generated, the link forces people to download the app, and still doesn't even open to the property page through the app. The whole runaround is mind boggling and impossible for both non app users and app users alike to quickly view the property details. Trying to keep my elder family members in the loop for housing choices is already challenging enough without having to walk them through these technical difficulties. We got so frustrated we decided to use a competing app and service instead. On a computer through a regular browser the website works perfectly fine, but the app has been an excruciating experience for collaborative planning. -
Tough site to navigate
This was my fourth attempt to book a rental I hope it works this time. The first time I got a notification the the hadn’t responded and my request had expired. I tried resubmitted my request put my payment info get rejecting as invalid. I called the reservation line and was able to reserve it again. In the mean time I received an email from the owner confirming my first request. But because the HomeAway request expired my down payment didn’t go through. Even though the person I spoke to told me my down payment would be charged to my card that day. I emailed owner to see what was happing and said my reservation was on the books but my payment request expired. So he had to remove me from the reservation calendar so I could submit this forth request. Your system needs some serious fixing to make this process more user friendly. -
The “average per night” is completely bogus.
When I began the search for a property, I put in the dates and the price range. Now, I expect whatever that comes up in my search to only have the property with those prices that will apply to the actual dates I stay. I don’t know how they do their calculations but when I tried to book, it gave me what I calculated as total + $4,000 telling me that it includes “taxes and fees”. It did not break down how in the world that number was calculated. I don’t know where this website thinks we live in, but I certainly don’t understand how “taxes and fees” could cost that much. It needs to be more specific and accurate to post the price-per-night when the user actually took time to put the dates we search and the price range so that no one wastes time on looking at all the properties they list for you that you cannot afford. -
Getting greedy
I use VRBO often. Lately, I have been getting stuck with over $230 in “fees” on top of the nightly fee. This doesn’t even include the tax we have to pay as well. What really bothers me is the cleaning fees used to be like $60 bucks. Now, it seems pretty standard that they charge you $100 cleaning fee and then tell you to do all the cleaning before you leave to get your deposit back. VRBO also allows people to say things are included like tv and internet but then you arrive to find there is none of that actually provided. You can’t leave a bad review or else you won’t get your deposits back. It’s a mess over here in VRBO land. They are getting too messy and greedy. I started using the AirBnB app recently and have really been enjoying the lower fees. Only desperate times call for VRBO. -
Long on fluff; short on useful stuff
I do not know why VRBO is so stingy on making useful information available. Very specifically, once a person has committed and booked, why do you not make the address available on the property information or even on the reservation? I have numerous times whenever I have rented with Vrbo had the same conflict every single time! It is really irritating and annoying. It makes the practical matter of trying to plan ones schedule and destinations and GPS work impossible. I believe VRBO sends it one time, and that’s it. That is totally unrealistic. Once a person has booked, that information should be available for easy retrieval honoring the fact that I’ve already paid for a location.
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I downloaded and opened this app to compare listings I was checking out on Airbnb. I really hope I'm having an isolated experience, because it's a joke to compare the two from a mobile perspective. Filters lack headers, some fields populate and others don't, map view is clunky and crowded. All prices for the listings say $_____ /night... they're blank. Maybe I'll try again on desktop 🤦
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My daughter and I needed somewhere close to our home to stay after traveling, as my husband got COVID-19 when we were gone. I specifically needed a location with a kitchen to cook him meals and a washer/dryer onsite, since we didn't have clean clothes from traveling. After booking, I was told I couldn't use washer/dryer. Owner tried bait and switch to smaller unit, then verbally berated me. VRBO didn't honor Book With Confidence Guarantee. I was out $945.19 for a place I didn't even stay at.
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Do not trust, you might be recorded for your entire stay
VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed. -
Download this app two days ago and like the prior review (Will Larsen) the app is acting the same exact way. It's also really slow. It showed prices the very first day but haven't since. I even tried uninstalling and reinstalling. Am I going to have to just give up and uninstall completely?
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Disappointed in VRBO
Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price. -
A far cry from what it replaced. Clunky, slow and stupid. If I say waterfront don't show it to me if it a ten minute walk to water. That sucks having to weed through that. Does not respond to commands well either.
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I am editing my previous review. I think 90% of the issues I thought I was experiencing are related to most of the text in the app being white on a white background! *faceplam* someone should fix this quickly...
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Submitted booking request and afterwards, believing I would be accepted, made $2000.00 worth of airline reservations. 24 hours later I was notified by the owner, that the house i submitted a booking request for, was not really available that there was an issue with VRBO, it was their fault. ** I spoke to VRBO customer service this morning and them to very apologetic and they told me it was the owners fault??? This is very confusing - neither you or the owner are accepting responsibility!
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Bad Service
I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒. -
Your app doesn't handle "dark theme" when set from device options. If dark theme is on all of the text turns white in your settings but the main app theme is white so that's why nobody can see it. Feel free to send me a check for bug fixing such a simple thing for you
- Don’t deal with impersonal management companies! Communicate directly with homeowners and take out the middleman
- Freehand Drawing feature lets you search only the locations you want, so you can find the perfect rental home for you
- The Favorite Feature saves the houses you like best so you can share them with others or book at a later date
Reviewed by Laura S on December 17, 2017
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