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Vrbo Vacation Rentals

Vrbo Vacation Rentals

Vrbo

Find the perfect vacation rental. Search from over 2 million properties.

4.8 Ratings 947K+ Reviews 5M+ Downloads

Ratings & Reviews

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  • img Expert
    1. Don’t deal with impersonal management companies! Communicate directly with homeowners and take out the middleman
    2. Freehand Drawing feature lets you search only the locations you want, so you can find the perfect rental home for you
    3. The Favorite Feature saves the houses you like best so you can share them with others or book at a later date

    Reviewed by Laura S on December 17, 2017

  • Vrbo Mar 16, 2021

    By patrick wilder
    I am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!!
  • Cranberry Cabin Jul 4, 2021

    By Crazy Kay kay
    The picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little
  • Nov 29, 2021

    By Amy Hutchison
    I find the app super useful and easy to use. The communication with the hosts is easy, and I love not having to dig through my email to find the info I need.
  • Cool Features Sep 13, 2019

    By afwife817
    So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
  • Nov 21, 2021

    By Christine Schelhammer
    Book many vacations through VRBO very easy to use never had a problem paid everything right through the VRBO any questions to the owners of the home they get back to you immediately if anything is wrong with your rental VRBO will help you get it cleared
  • Picture Perfect Cabin! Jul 11, 2021

    By The NC & SC Blumbergs
    My husband, myself, our son, daughter in law, and 2 granddaughters (8 & 10) spent4 nights at the cabin. We thought it was pretty close to perfect. So convenient to have the creek right in the backyard where they all fished and rode the tubes. Our dog couldn’t hAve had more fun either! The property is private so they had lots of room to run around. We did the gem mines, we hiked Wayah Bald and went white River rafting. At night we sat by the fire pit and soaked in the hot tub. The kids were thrilled to see so many fireflies! I highly recommend any of the area activities. The Nantahala Outdoor Center (NOC) was the company we went to for rafting-our guide was amazing! A must do! The cabin is very comfortable and is stocked with everything you need. The nearest grocery store is 30 min so best to bring a few things if you can. Scotty and Barbara were great hosts! We had a problem with the oven and they went out and bought a new one that next day! We came home and it was already installed. We’re not even home yet but have already booked for next year!
  • Could use some work Oct 3, 2021

    By SwyeeetSarah
    Use of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money.
  • Sep 23, 2021

    By Phil schroeder
    Overall a decent, used it several times and never any issues with the rentals the owners are great. I have been patiently waiting for a deposit refund i contacted cust. Service. They said there was a Glich and they referred it to their refund department 2 weeks (and one additional follow up from me) later no emails no phone calls. I'm sure I'll eventually get it back but why is their problem (glich) my problem. IMO Poor CS. I like their response contact customer service... must be a generic resp
  • Our rental was disgusting, Home Away/VRBO didn’t help us Jun 24, 2020

    By Chlovert
    We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
  • Vrbo Mar 16, 2021

    By patrick wilder
    I am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!!
  • Cranberry Cabin Jul 4, 2021

    By Crazy Kay kay
    The picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little
  • Nov 29, 2021

    By Amy Hutchison
    I find the app super useful and easy to use. The communication with the hosts is easy, and I love not having to dig through my email to find the info I need.
  • Cool Features Sep 13, 2019

    By afwife817
    So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
  • Nov 21, 2021

    By Christine Schelhammer
    Book many vacations through VRBO very easy to use never had a problem paid everything right through the VRBO any questions to the owners of the home they get back to you immediately if anything is wrong with your rental VRBO will help you get it cleared
  • Picture Perfect Cabin! Jul 11, 2021

    By The NC & SC Blumbergs
    My husband, myself, our son, daughter in law, and 2 granddaughters (8 & 10) spent4 nights at the cabin. We thought it was pretty close to perfect. So convenient to have the creek right in the backyard where they all fished and rode the tubes. Our dog couldn’t hAve had more fun either! The property is private so they had lots of room to run around. We did the gem mines, we hiked Wayah Bald and went white River rafting. At night we sat by the fire pit and soaked in the hot tub. The kids were thrilled to see so many fireflies! I highly recommend any of the area activities. The Nantahala Outdoor Center (NOC) was the company we went to for rafting-our guide was amazing! A must do! The cabin is very comfortable and is stocked with everything you need. The nearest grocery store is 30 min so best to bring a few things if you can. Scotty and Barbara were great hosts! We had a problem with the oven and they went out and bought a new one that next day! We came home and it was already installed. We’re not even home yet but have already booked for next year!
  • Could use some work Oct 3, 2021

    By SwyeeetSarah
    Use of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money.
  • Sep 23, 2021

    By Phil schroeder
    Overall a decent, used it several times and never any issues with the rentals the owners are great. I have been patiently waiting for a deposit refund i contacted cust. Service. They said there was a Glich and they referred it to their refund department 2 weeks (and one additional follow up from me) later no emails no phone calls. I'm sure I'll eventually get it back but why is their problem (glich) my problem. IMO Poor CS. I like their response contact customer service... must be a generic resp
  • Our rental was disgusting, Home Away/VRBO didn’t help us Jun 24, 2020

    By Chlovert
    We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
  • Search needs improvement Feb 18, 2021

    By downhedigs
    Not everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner.
  • Nov 30, 2021

    By Matt C
    Better than AirB&B but the fees are ridiculous. I'd probably book more trips if the fees were more reasonable. $200 just for the cleaning fee for this one place I wanted to stay that's just nuts. Also seems like a lot of horror stories in the reviews section probably best to not use this app anymore.
  • Dec 2, 2021

    By Dwaine Winkle
    Property owners can cancel last minute. You are bound by terms of agreement. There is no way to review a property or owner if they breach your contract. While VRBO acted in accordance with terms of agreement it isn't satisfactory that the property remains on the site with no blemish. The agents phone number was bogus. They canceled at last minute. Not even sure if the property is real.. only rent well reviewed property. Expect to be left out in the cold.
  • Nov 16, 2021

    By Joseph Bieker
    Something buggy; whenever I make a selection, it takes me back to the start.
  • Nov 21, 2021

    By Aasha Her
    I had to cancel my trip due to my hospitalization. The property management company that managed the rental said we would receive a credit as they do not give refunds. Understandable. They told me I paid $152 in service fees to VRBO and will need to call them to receive my refund as the property management company does not have access to these funds. Called VRBO and they said NO to the refund because I didn't receive a refund from the management company so I won't receive my service fee back.
  • Deceived by Property owner and Vrbo Jul 5, 2021

    By warrde
    We planned a girls trip to Dallas and we were so excited to get here. We booked what we thought was a beautiful location. I reviewed this property several times because the pics were so nice. We arrived Friday to a house that was nothing like we saw. We entered the home to see a BIG tacky board sticking from under the carpet. It’s covering a hole in the floor. There were air conditioning units in the window which was not a issue but it was hanging out the window and anyone could just come up and do anything. Take in mind again all ladies not safe at all. The house is beyond outdated for what we paid. Back yard looks like a construction site and we were planning to hang out side but not at that place. We had to go book a hotel in the downtown area so pricey yes. We proceeded to reach out to the host/property owner name Jerri and she proceeded to hang up in my face. We called VRBO and all we get is back and forth between the 2 and everyone wants to email. I will be contacting a lawyer about m refund since neither can seem to do anything about this mishap. I even sent a video of the place and the VRBO employee was agreeing the place looks nothing like the pics posted. VRBO allows these people to post deceiving pics so these places can be booked and upon arrival the customer is scammed. Bad business and trust me I will be going up the chain and this was my first and last time using VRBO!
  • Nov 14, 2021

    By JD White
    If I could go zero stars I would! The system glitched and said there was an issue booking my stay. Once I logged back in I received the same error code. This room is nonrefundable. I called Vrbo and they have the worst customer service I've ever experienced on any booking platform. Basically she read off a screen and had zero resolution for there system error! I will never book with this service again.
  • Sharon May 29, 2021

    By 567sfhjjytf
    I spoke with 3 different reps. The first rep. Understood how we wanted to pay, there were 3 parties, and we each wanted to pay our share of the down payment. 1st rep said we were only able to use two cards but thought we could get permission from owner to use 3 cards. He took 3/4 of the payment due on two cards. All was fine. 2nd rep- we can use two cards. So I needed to discuss with rest of family. Spoke with owner, all was fine, could use two cards. Called back to book....rep said No we could only use 1 card for down payment, and could use second card for final payment. Spoke with owner 2nd time, with rep on phone with us, but with 3 families each wanting to pay their portion of down payment seemed again difficult to reach an understanding with me using 2 cards, so I just paid down payment on one card. If the 1st and 2nd rep could understand everything without any confusion I am not sure where the breakdown in communication was and why the differing opinions. I finally got the 1 card down payment made, knowing that my original desire to use 3 cards may have been unusual, but with the 1st rep easily possible. The owner was so very gracious, and her property was so beautiful, right on the water, and private. I just think the issue could have been made clear right up front, and no changes in procedure between reps. We are going to have a great time anyway.
  • Nov 27, 2021

    By Katie C
    Horrible. No way to delete account. I saw a 1 night stay for $89 and the total with fees was $300...insane. I just want this deleted and there is no way to do so.
  • Do not trust, you might be recorded for your entire stay Jan 25, 2021

    By RH675
    VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed.
  • Nov 17, 2021

    By Matt Neumeyer
    Updated app, can't login. If I use expedia to login, nothing from board will load without app crashing. Completely useless.

No reviews available

  • img Expert
    1. Don’t deal with impersonal management companies! Communicate directly with homeowners and take out the middleman
    2. Freehand Drawing feature lets you search only the locations you want, so you can find the perfect rental home for you
    3. The Favorite Feature saves the houses you like best so you can share them with others or book at a later date

    Reviewed by Laura S on December 17, 2017

  • Vrbo Mar 16, 2021

    By patrick wilder
    I am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!!
  • Cranberry Cabin Jul 4, 2021

    By Crazy Kay kay
    The picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little
  • Nov 29, 2021

    By Amy Hutchison
    I find the app super useful and easy to use. The communication with the hosts is easy, and I love not having to dig through my email to find the info I need.
  • Nov 21, 2021

    By Christine Schelhammer
    Book many vacations through VRBO very easy to use never had a problem paid everything right through the VRBO any questions to the owners of the home they get back to you immediately if anything is wrong with your rental VRBO will help you get it cleared
  • Picture Perfect Cabin! Jul 11, 2021

    By The NC & SC Blumbergs
    My husband, myself, our son, daughter in law, and 2 granddaughters (8 & 10) spent4 nights at the cabin. We thought it was pretty close to perfect. So convenient to have the creek right in the backyard where they all fished and rode the tubes. Our dog couldn’t hAve had more fun either! The property is private so they had lots of room to run around. We did the gem mines, we hiked Wayah Bald and went white River rafting. At night we sat by the fire pit and soaked in the hot tub. The kids were thrilled to see so many fireflies! I highly recommend any of the area activities. The Nantahala Outdoor Center (NOC) was the company we went to for rafting-our guide was amazing! A must do! The cabin is very comfortable and is stocked with everything you need. The nearest grocery store is 30 min so best to bring a few things if you can. Scotty and Barbara were great hosts! We had a problem with the oven and they went out and bought a new one that next day! We came home and it was already installed. We’re not even home yet but have already booked for next year!
  • Our rental was disgusting, Home Away/VRBO didn’t help us Jun 24, 2020

    By Chlovert
    We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.
  • VRBO Better Than Airbnb Jun 29, 2021

    By LuvKid
    I am traveling abroad with my daughter and the say arrangements got mixed up due to incident at prior locations. So we had to book a new location and could not book any Airbnb listing due to account issues on Airbnb. So I reached out to my family back in the states to have them assist with booking on Airbnb. Unfortunately all five of us were informed that we had to make new accounts on Airbnb. One person was told that they have to wait for their background check to come, all others were not informed of the reason as to why they would have to make new accounts. More importantly my daughter and I were in distress at 3 o’clock in the morning due to Airbnb not giving us a legitimate reason as to why no one booking was excepted after we provided our IDs and credit card payments. As a matter of fact it appeared as though once we provided our identification we were informed that we have to make another account. For safe travels you should use this app vacation rentals and NOT AIRBNB.
  • Lying Con Host Matthew Seaton Jun 1, 2021

    By dougdoggie
    I booked a home with Matthew Seaton before Feb 1st. They took the entire amount out at that time. Our date of rental was May 28th. He had my money for over four months.I requested the key at 6:38 On May 28th I received a notice from VRBO that my trip was canceled and refunded. Then the owner sent a message that the previous guest has COVID and he could not rent it. After crying all night, I felt he was lying. I drove to the location and found families having a great time. They saw me and invited me to talk. They said they rented on Airb&b two months before. They said if it made me feel better that it was filthy and not like the pictures showed. I asked if I could take picture to prove it was rented. They said of course that this should not have happened to me. I guess he just double booked and whoever arrived first got to stay. I have used VRBO several times with great experiences and I have a place rented in July. I feel this man should be banned from rental Companies especially VRBO
  • Great Getaway Mar 6, 2021

    By Free Speech Please
    A quick four-day getaway to the FL Keys landed us in a lovely resort at Hawks Key. Our choice of a two-bedroom, two-and-a-half-bath villa with all the amenities was everything we expected and more. The area is beautiful and well cared for with the added security of a full-time guard at the entrance. There is a great restaurant called the Angler & Ale located within walking distance of our villa that offers excellent food along with a beautiful waterfront view. Our villa was easy to find and very clean with comfortable beds and plenty of storage. Mike, the property manager, was easy to reach and quick to reply with answers to all questions. His guidance with a problem we had with some overzealous guests at a nearby villa quickly took care of the issue. If you are looking for a Florida Keys experience, we highly recommend you give the Hawks Key Resort a try.
  • Love the trip boards Oct 5, 2019

    By Heather Who
    I like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special.
  • Cool Features Sep 13, 2019

    By afwife817
    So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
  • Search needs improvement Feb 18, 2021

    By downhedigs
    Not everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner.
  • Calendar Concerns Feb 17, 2019

    By maxiejacks
    Though VRBO has a great plethora of options, client filters are not always applied when viewing properties. We have a home which will be perfect for our needs as well as “checks all the boxes”. I have tried to book using the calendar provided on the app, however it only allows clients to choose between the day the home is viewed and July 2020. When attempting to bypass the calendar options and request the dates manually, we are directed to “choose a green date on the calendar”. I have sent the owner a request for possible dates beyond the limits placed by VRBO. As a family, we have vacation homes we share,(as each has seasonal, cultural and activity based, diverse water locals etc...), we are not likely to list these on VRBO. Having seen firsthand how clients are frustrated by aforementioned, and know I have bypassed the app and messaged the owner of same, I do not understand why we would pay for something we are presently generating revenue via alternate social media platforms at no cost.
  • Great app just needs 1 improvement Jan 11, 2021

    By jen....
    I love the trip boards and the ability to draw on a map to search specific locations. What’s frustrating is that you have to either choose exact dates or “no dates.” I was looking for a house in July or August for 5-7 nights but the dates don’t matter. I had to select “no dates” and then click into each listing’s calendar to see if they had any summer availablity which took forever. Also having no dates made the price filter almost useless since most people jack their rates in the summer. One other thing that would be useful would be some way to filter out the “no’s” - I ended up making a trip board for the no’s so I could tell when scrolling through that I’d already reviewed it.
  • Could use some work Oct 3, 2021

    By SwyeeetSarah
    Use of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money.
  • Sep 23, 2021

    By Phil schroeder
    Overall a decent, used it several times and never any issues with the rentals the owners are great. I have been patiently waiting for a deposit refund i contacted cust. Service. They said there was a Glich and they referred it to their refund department 2 weeks (and one additional follow up from me) later no emails no phone calls. I'm sure I'll eventually get it back but why is their problem (glich) my problem. IMO Poor CS. I like their response contact customer service... must be a generic resp
  • Very limited features May 28, 2020

    By llj8
    The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not.
  • Works pretty good, but needs improved features Jul 3, 2018

    By JPmays
    Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…
  • Confirmation isn’t always Confirmation Oct 9, 2021

    By Robin247365
    New to VRBO. I usually use AirBNB and have had great success. Booked a condo for one destination after searching for a couple of weeks. We were deciding between two destinations. After receiving my confirmation for a Branson Condo I got online and ordered Silver Dollar City tickets. Shortly after purchasing our Silver Dollar City tickets I receive an email saying our reservations for the condo was canceled. Going to a different destination was not an option any longer as I had already purchased tickets for my family and my parents. Very, very frustrating. Finally was able to book another condo, which cost more than I would have liked to pay…but we already had attraction tickets for Branson so what can you really do at that point! Also, the words on the App need to be bigger and easier to see. It would also be nice if you were able to see how many bedrooms and the bed size in each without having to read through a bunch of small text that is difficult to read!
  • Missing some key search features May 15, 2019

    By Steph80439
    This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.
  • Great Rental Company-but Fee’s Galore! May 6, 2020

    By seriouslywhatever
    I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying!
  • Love the map option, total fee search needs work. Oct 11, 2020

    By Spacegrass78
    I’ve been using Vrbo for over a decade. I love that you can search by map, but what bothers me so much about the App —and the desktop site— is that owners and management companies will sneak in all kinds of fees. So you can search by price per night, find one you love —only to realize that the owners or property managers have appended 15 different fees which often times are collectively more than all of the nightly rates on the property combined. This is a really shady practice and I have been in touch with some of the management companies about it. I’m getting the same response over and over: that they submit their fees to VRBO but cannot do anything about the way VRBO decides to display them. TripAdvisor lets you search by price per night, price per night with taxes, and price per night with all fees combined. VRBO needs to get with the game here.
  • App is good but could use improvement Jan 10, 2021

    By firefly13
    First time VRBO user. For the most part, the app interface is easy to use and the information that you want to know about a place is presented. The booking process was very easy and quick. Great filter options. The app could improve. Every time I searched a different city or slightly changed the dates, the app erased my filters and I’d have to put them all in again. It was time consuming and annoying. Also, I noticed that places managed by a professional management company all had high stars, which conflicted with the reviews. There was one company in particularly for which all of their properties had complaints that the homes were far more run down than the images reflected. It became obvious to me fairly quickly which homes were managed by this company because their images looked odd - like they had run through one too many filters. I stopped looking at their properties as soon as I could identify them quickly. My suggestion is that VRBO have a standard of honesty for these management companies, allow reviews of property management companies separate from owners, and issue their own rating for these companies based on internal controls.
  • Nov 30, 2021

    By Matt C
    Better than AirB&B but the fees are ridiculous. I'd probably book more trips if the fees were more reasonable. $200 just for the cleaning fee for this one place I wanted to stay that's just nuts. Also seems like a lot of horror stories in the reviews section probably best to not use this app anymore.
  • Dec 2, 2021

    By Dwaine Winkle
    Property owners can cancel last minute. You are bound by terms of agreement. There is no way to review a property or owner if they breach your contract. While VRBO acted in accordance with terms of agreement it isn't satisfactory that the property remains on the site with no blemish. The agents phone number was bogus. They canceled at last minute. Not even sure if the property is real.. only rent well reviewed property. Expect to be left out in the cold.
  • Nov 28, 2021

    By Patricia Butler
    Didn't receive correspondence from host until the day I was supposed to be there. I had to book another room. However, I paid in full through affirm, talked to host but she is said she couldn't do anything about it.
  • Unacceptable customer service experiences Oct 8, 2018

    By jtr03c
    The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.
  • Oct 24, 2021

    By shawn burkhart
    The place we stayed was great and as described and more!! But the deception VRBO used to get my business hit me as very sneaky and money hungry.. the app stated the rental was only 16 miles from our venue we were going to,a big decision factor in were we wanted to stay!!! Only to secure the rental for them to finally give me the address and find out it's closer to 40 miles away.. again the rental was great and the owner an amazing woman!! But vrbo tricked Us and IT cost us MORE IN THE END !!!!!
  • Stick with AirBnB May 19, 2020

    By tawn9816
    We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB.
  • No Protections Aug 13, 2021

    By DustyOranges
    If you use this app, know that you have only one recourse when things go wrong- to leave a negative review. That’s it. My wife and I recently rented what was basically a small hotel room in a desert community for over $200 a night. We made a two night reservation but could only handle one night because the air conditioner didn’t work. It was 95 degrees outside and started at 81 degrees inside. The a/c unit blew hot air after the air passed through insulated duct work. We contacted the owner who said we needed to use the thermostat properly. It was set to 68. We asked her to send someone over to take a look. After hours of back and forth texts, the room was 83 degrees at 6:00pm with no relief in sight. We notified the owner we were leaving. Some time later, she finally agreed to sent maintenance but we were a well into the six hour drive home. We asked for some consideration from the owner considering the room was barely habitable with zero response. Don’t use this app. Go with a company that will protect the customer. Even VRBO will tell you that, if the room isn’t as advertised (such as no air conditioning in the desert), write a review. Again, that’s your only option.
  • System went down at exactly the wrong time. Dec 1, 2021

    By BigBadMax
    System was down right when we wanted to book our vacation spot in Maui, checked that the app was updated, no freeze on my card so the problem was on the VRBO end. Called and the over-the-phone booking system was down, too. They suggested trying from a computer/laptop instead of my mobile, that didn’t work, so they said try again tomorrow. What!?! Tossed and turned all night worried we would lose the booking, knowing I had little time in the AM to fill out the info again. Luckily the unit was still there when I finally found time the next day. That’s the only reason they didn’t get 1 star - luck. Isn’t why you exist, to have instant, at-your-fingertips bookings? Plenty of online vacation sites and apps have their idiosyncrasies, but completely down so I can’t make a booking? Never. I get it that stuff happens, but what about some sort of redundancy? Isn’t this why these corps are valued at billions of dollars? Don’t they have armies of engineers? Pathetic.
  • No customer service. ZERO! Jul 13, 2021

    By captain AppleBoy
    Read the fine print! You will see how sneaky these turkeys are, insisting that you pay one way, but then giving you no way to pay that way, so you get zero protection! They also claim “24/7 customer service“ with absolutely zero way to contact anyone, ever! Update, The developer wrote to me apologizing, and telling me to “contact customer service.” ROFL! Why can they be bothered to contact me to try to get me to change my review, but can’t be bothered to help me just PAY IN FULL?? THAT is the big problem here! After hours figuring out where the “customer service“ button is hidden, and then 20 failed attempts to use their “chat“ feature in the app (since the phone number is long distance to Ireland) I was finally able to connect with someone… who promptly hung up on me! TWICE! After 26 attempts (5-10min each time!) I finally got someone who wrote to me like an Eliza. “I have a problem.” “I’m sorry to hear that. I see that you have a problem. Is this correct?“ in the end, I got absolutely nowhere after 30-45 minutes with this “person“. It turns out that the corporation that manages the property I rented just charged my credit card for the balance anyway. Of course, this is opposed to VRBO‘s policy requiring that all payments go through VRBO, so we’re back to square one where I get no renter protection at all. Of course, with customer service like this, I’m sure that there was never any protection to be had in the first place.
  • Pay in full Jun 16, 2021

    By Top notch service provider
    It is insane that you must pay in full the cost of the trip before you even check in. Customarily when you stay overnight somewhere you pay at check out. I understand there must be something paid upfront but the owners won’t answer questions until you’ve paid in full which is ridiculous! You don’t pay for dinner before you eat at a restaurant and you don’t pay for your hotel before checking out. Basically, there is absolutely no leverage for the person booking the trip to motivate the property owners to deliver on a service quality. That’s very disappointing and policy must be changed in a time when total satisfaction is so encouraged and promoted in business. I have rental properties and that is the first thing that my tenants have to say about my properties. Before they mention the top quality properties they are given whenever a tenants moves out I always have my tenants to list as a reference for the top level service of the management which is me!
  • Nov 16, 2021

    By Joseph Bieker
    Something buggy; whenever I make a selection, it takes me back to the start.
  • Nov 21, 2021

    By Aasha Her
    I had to cancel my trip due to my hospitalization. The property management company that managed the rental said we would receive a credit as they do not give refunds. Understandable. They told me I paid $152 in service fees to VRBO and will need to call them to receive my refund as the property management company does not have access to these funds. Called VRBO and they said NO to the refund because I didn't receive a refund from the management company so I won't receive my service fee back.
  • Deceived by Property owner and Vrbo Jul 5, 2021

    By warrde
    We planned a girls trip to Dallas and we were so excited to get here. We booked what we thought was a beautiful location. I reviewed this property several times because the pics were so nice. We arrived Friday to a house that was nothing like we saw. We entered the home to see a BIG tacky board sticking from under the carpet. It’s covering a hole in the floor. There were air conditioning units in the window which was not a issue but it was hanging out the window and anyone could just come up and do anything. Take in mind again all ladies not safe at all. The house is beyond outdated for what we paid. Back yard looks like a construction site and we were planning to hang out side but not at that place. We had to go book a hotel in the downtown area so pricey yes. We proceeded to reach out to the host/property owner name Jerri and she proceeded to hang up in my face. We called VRBO and all we get is back and forth between the 2 and everyone wants to email. I will be contacting a lawyer about m refund since neither can seem to do anything about this mishap. I even sent a video of the place and the VRBO employee was agreeing the place looks nothing like the pics posted. VRBO allows these people to post deceiving pics so these places can be booked and upon arrival the customer is scammed. Bad business and trust me I will be going up the chain and this was my first and last time using VRBO!
  • Nov 14, 2021

    By JD White
    If I could go zero stars I would! The system glitched and said there was an issue booking my stay. Once I logged back in I received the same error code. This room is nonrefundable. I called Vrbo and they have the worst customer service I've ever experienced on any booking platform. Basically she read off a screen and had zero resolution for there system error! I will never book with this service again.
  • Sharon May 29, 2021

    By 567sfhjjytf
    I spoke with 3 different reps. The first rep. Understood how we wanted to pay, there were 3 parties, and we each wanted to pay our share of the down payment. 1st rep said we were only able to use two cards but thought we could get permission from owner to use 3 cards. He took 3/4 of the payment due on two cards. All was fine. 2nd rep- we can use two cards. So I needed to discuss with rest of family. Spoke with owner, all was fine, could use two cards. Called back to book....rep said No we could only use 1 card for down payment, and could use second card for final payment. Spoke with owner 2nd time, with rep on phone with us, but with 3 families each wanting to pay their portion of down payment seemed again difficult to reach an understanding with me using 2 cards, so I just paid down payment on one card. If the 1st and 2nd rep could understand everything without any confusion I am not sure where the breakdown in communication was and why the differing opinions. I finally got the 1 card down payment made, knowing that my original desire to use 3 cards may have been unusual, but with the 1st rep easily possible. The owner was so very gracious, and her property was so beautiful, right on the water, and private. I just think the issue could have been made clear right up front, and no changes in procedure between reps. We are going to have a great time anyway.
  • Nov 27, 2021

    By Katie C
    Horrible. No way to delete account. I saw a 1 night stay for $89 and the total with fees was $300...insane. I just want this deleted and there is no way to do so.
  • Do not trust, you might be recorded for your entire stay Jan 25, 2021

    By RH675
    VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed.
  • Nov 17, 2021

    By Matt Neumeyer
    Updated app, can't login. If I use expedia to login, nothing from board will load without app crashing. Completely useless.
  • Disappointed in VRBO Oct 14, 2020

    By KoonC2020
    Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price.
  • Scammed Sep 18, 2021

    By Rtyhfssgbjudcbhj
    Rented a condo with bay tree condominiums in Port Aransas through Vrbo. I had a night shift at work so I skipped my 4pm check in for an early am check in the following day. The room was horrendous roach in the fridge, dog hair all over the bed, dirty showers. The room looked nothing like the pics would leave you to believe. It was worse than a motel and what I paid for they stay was just unacceptable. I kindly let staff know I would not be able to stay and requested a refund by front desk for the dirty room. I was lied to by the host Deborah that they didn’t offer refunds so I had to call Vrbo and argue with the host who was extremely rude while speaking to Vrbo on the phone. I was given every excuse as to why the room was dirty and my pictures of the room were brushed off. Took a 4K pic of the roach in the fridge and host tried to tell me it was a piece of old lettuce… I got a partial refund. They had they nerve to take a cleaning fee and service fee out of my refund for a room I never stayed in and that was never clean… Vrbo also won’t post my review of the property. If you look at their Google reviews they have a low rating but they don’t tell you the full name of the property until you rent. They just try to lure you in with picture. Vrbo allowed the host to to essentially be paid for below par service and lies. I’ve used rental services before but I don’t think this company is worth trusting.

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