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Vivint

Vivint

Vivint Home

Control your Vivint Smart Home with the next generation Vivint App.

4.6 Ratings 328K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • img Community
    When you’re busy at work with countless tasks to finish and frustrating deadlines hanging over your head, there’s little time to check cameras to know everything is nice and safe. By using IP cameras that store all video footage on your hard disk, you can check when you get home.
    img by JOKER
    2 years ago
  • img Community
    Vacationing away from your home for over 30 days can leave you worried about the security of your home. Similarly, leaving your baby with a new nanny at home can cause you worry. Use vivint to monitor your home without being discovered.
    img by Kizer
    2 years ago
  • img Community
    Security is important, regardless of whether you have a studio or a huge 5-bedroom apartment. Vivint is a good way to monitor doorbells, security cameras, smart thermostats, but also door and window sensors, as well as smoke detectors.
    img by Antonio
    1 month ago
  • Great design, great concept, great execution!!! Jun 8, 2018

    By Marty mcfly1
    The app itself is very useful and comes in handy all the time. I have the smart lock, the smart doorbell, and 2 cameras and they work perfectly. The cameras give me good quality pictures and video plus there is less than a 1 second delay with the live video when monitoring from my phone. The motion-activated sensor on the doorbell works very well during the day, evening, or night even when the front porch light is off. The microphone and speaker on the doorbell makes it easy and safe to communicate with people I don’t know who approach my door. If I see someone trying to break in from the camera, it gives me the option to take a live picture from my phone and it automatically records movement picked up by the cameras. The app gives me notifications without delay for everything that happens inside and around my home whether it’s the doorbell being rung, the door being opened, motion from the cameras, my alarm system being armed and disarmed, or even my door being locked and unlocked. They really thought of everything to give you the maximum protection against threats or otherwise. I highly recommend Vivint for your home security and the Vivint app for easy access and extra insurance for the security of your home and the people you live with. (P.S. the alarm noise is REALLY, REALLY LOUD!!)
  • The dashboard could be more useful. Jul 21, 2020

    By iveyscott1
    I have been using the app now for a week and found some annoyances. Mainly in the dashboard. I feel like it could be more customizable. I would like to have the option of the dashboard returning back to the security screen when I open the app every time, or any specific screen the customer would want to see when they open the app. Secondly, the security screen should have the option to add light/ room switches to the security screen for ease of use. I have ten Phillips bulbs in six rooms and this app does not make me want to go to it to operate those switches. Which doesn’t really make this the smart home controller that I was sold on. Third, I believe camera notifications for people detection should have a link to the video recording. Makes no sense to read the notification and then have to go somewhere else in the app to see the video. Lastly, the administration portion of the app does not work well. Initially when setting up the camera to my specifications, the app would pop up errors of configuration failed, but when setting it up on the panel, there was no issues. Fortunately, I now have it setup to my liking. For a lesser tech savvy person, I could see this as ver frustrating. I understand the connections between admin trough the internet and admin through Zwave, but not all users are tech savvy. And I also understand that there is tech support that can be called, but why should I need them if the product was simpler to use?
  • Can’t live without it now that I have it Feb 16, 2020

    By ichibonnissan
    I really love the Vivint security system. The installation wasn’t fast it took time. A lot of work. Even though it was pouring rain all day they still showed up and installed. The installer was a perfect gentleman full of knowledge. He took the time to explain everything I’m 60 years old and my husband is 68 years old not at all familiar with smart home devices. Because of the simplicity of the Vivint security system we also added google home devices. The smart home that was provided is easy to use and we feel very safe. The first time we left the house my Yorkie set the alarm off and I immediately deactivate it and within a minute Vivint called to make sure everything was alright. We have a complete view of the front of the house including our three driveways, both sides and the back yard of the outside of our home. I have one camera in the den and it’s wonderful to be able to see and talk to the grandkids when they visit and I am contemplating installing more inside cameras. We live on almost a acre of land and the video is clear, even at night. Thank you Vivint for making security affordable and our life simple.
  • Nov 16, 2021

    By 11superlife
    Would be fine stars, but sometimes the app will not show the videos until 15 min later. if someone was breaking in my house it would be to late to catch them. Changed to 3 stars. I don't get a notification until I unlock my phone and there few times I do get a notification, I go live and it take 1-2 min to load. So I miss everything that happens.
  • App is great when system functions correctly Dec 2, 2017

    By Birmingham44
    We absolutely love the app when the Vivint system is functioning correctly. Mainly the video doorbell constantly stops working and the Sky Panel has to be rebooted to get the video functioning again which is very annoying. Technicians have been out several times, get it working only for it to stop working again sometimes hours, days or weeks later. My guess is that the Skye panel itself may need updating because my internet/WiFi works excellently. Only this time, the video is working on the Sky Panel but not on the app. So this issue may be a problem with the app. Also, we have a 2nd indoor camera that never worked after the technicians left our home. It may stay on 30 mins or less then goes offline. I think that Vivint needs to update all video components to their system. The remaining components are stable and works perfectly. We receive a lot of package deliveries which is why we need the video doorbell to work consistently. We love the system but may consider switching to a different company that can offer comparable services on a more stable system.
  • Nov 22, 2021

    By Katherine Kasiborski
    I like this app a lot EXCEPT for the problem I have with the notification history. When I receive a notification, I read/acknowledge it, but it will later tell me I have [upwards of] notifications that turn out to be old ones I have already acknowledged. And I have no way of deleting any of them although they may be many days old. I would like if we could delete notifications like we can delete video'd events. I don't like having all those old notifications remaining a long time.
  • Doesn’t always work Oct 20, 2019

    By Msfoxe_44
    Initially when I got the system I thought the images were awesome and great but now something has changed. My daytime images almost look black and white I can’t even tell the different colors or shades that are outside which will be a problem when trying to describe someone to the police. I can’t tell what color they have on or what color a car is because there’s no color in my camera anymore. Also my system has disconnected from the Wi-Fi many times. The last time my system disconnected they could not get it to reconnect and had to come out and service my panel and that took a whole week to get an appointment . For that entire week I wasn’t able to view my security system from the app while I was at work or away from home it was a awful feeling. I got a $15 credit ... woohoo! Smdh My water sensor went out weeks ago and it takes at least eight weeks to get a new one so I haven’t had a water sensor for almost 2 months. Its exhausting to deal with this system and I’ve only had it about four or five months and I’m regretting purchasing it. About to call them again and try to figure out why I have Black and white images with no color on my camera.
  • Great design, great concept, great execution!!! Jun 8, 2018

    By Marty mcfly1
    The app itself is very useful and comes in handy all the time. I have the smart lock, the smart doorbell, and 2 cameras and they work perfectly. The cameras give me good quality pictures and video plus there is less than a 1 second delay with the live video when monitoring from my phone. The motion-activated sensor on the doorbell works very well during the day, evening, or night even when the front porch light is off. The microphone and speaker on the doorbell makes it easy and safe to communicate with people I don’t know who approach my door. If I see someone trying to break in from the camera, it gives me the option to take a live picture from my phone and it automatically records movement picked up by the cameras. The app gives me notifications without delay for everything that happens inside and around my home whether it’s the doorbell being rung, the door being opened, motion from the cameras, my alarm system being armed and disarmed, or even my door being locked and unlocked. They really thought of everything to give you the maximum protection against threats or otherwise. I highly recommend Vivint for your home security and the Vivint app for easy access and extra insurance for the security of your home and the people you live with. (P.S. the alarm noise is REALLY, REALLY LOUD!!)
  • The dashboard could be more useful. Jul 21, 2020

    By iveyscott1
    I have been using the app now for a week and found some annoyances. Mainly in the dashboard. I feel like it could be more customizable. I would like to have the option of the dashboard returning back to the security screen when I open the app every time, or any specific screen the customer would want to see when they open the app. Secondly, the security screen should have the option to add light/ room switches to the security screen for ease of use. I have ten Phillips bulbs in six rooms and this app does not make me want to go to it to operate those switches. Which doesn’t really make this the smart home controller that I was sold on. Third, I believe camera notifications for people detection should have a link to the video recording. Makes no sense to read the notification and then have to go somewhere else in the app to see the video. Lastly, the administration portion of the app does not work well. Initially when setting up the camera to my specifications, the app would pop up errors of configuration failed, but when setting it up on the panel, there was no issues. Fortunately, I now have it setup to my liking. For a lesser tech savvy person, I could see this as ver frustrating. I understand the connections between admin trough the internet and admin through Zwave, but not all users are tech savvy. And I also understand that there is tech support that can be called, but why should I need them if the product was simpler to use?
  • Can’t live without it now that I have it Feb 16, 2020

    By ichibonnissan
    I really love the Vivint security system. The installation wasn’t fast it took time. A lot of work. Even though it was pouring rain all day they still showed up and installed. The installer was a perfect gentleman full of knowledge. He took the time to explain everything I’m 60 years old and my husband is 68 years old not at all familiar with smart home devices. Because of the simplicity of the Vivint security system we also added google home devices. The smart home that was provided is easy to use and we feel very safe. The first time we left the house my Yorkie set the alarm off and I immediately deactivate it and within a minute Vivint called to make sure everything was alright. We have a complete view of the front of the house including our three driveways, both sides and the back yard of the outside of our home. I have one camera in the den and it’s wonderful to be able to see and talk to the grandkids when they visit and I am contemplating installing more inside cameras. We live on almost a acre of land and the video is clear, even at night. Thank you Vivint for making security affordable and our life simple.
  • Nov 16, 2021

    By 11superlife
    Would be fine stars, but sometimes the app will not show the videos until 15 min later. if someone was breaking in my house it would be to late to catch them. Changed to 3 stars. I don't get a notification until I unlock my phone and there few times I do get a notification, I go live and it take 1-2 min to load. So I miss everything that happens.
  • App is great when system functions correctly Dec 2, 2017

    By Birmingham44
    We absolutely love the app when the Vivint system is functioning correctly. Mainly the video doorbell constantly stops working and the Sky Panel has to be rebooted to get the video functioning again which is very annoying. Technicians have been out several times, get it working only for it to stop working again sometimes hours, days or weeks later. My guess is that the Skye panel itself may need updating because my internet/WiFi works excellently. Only this time, the video is working on the Sky Panel but not on the app. So this issue may be a problem with the app. Also, we have a 2nd indoor camera that never worked after the technicians left our home. It may stay on 30 mins or less then goes offline. I think that Vivint needs to update all video components to their system. The remaining components are stable and works perfectly. We receive a lot of package deliveries which is why we need the video doorbell to work consistently. We love the system but may consider switching to a different company that can offer comparable services on a more stable system.
  • Nov 22, 2021

    By Katherine Kasiborski
    I like this app a lot EXCEPT for the problem I have with the notification history. When I receive a notification, I read/acknowledge it, but it will later tell me I have [upwards of] notifications that turn out to be old ones I have already acknowledged. And I have no way of deleting any of them although they may be many days old. I would like if we could delete notifications like we can delete video'd events. I don't like having all those old notifications remaining a long time.
  • Doesn’t always work Oct 20, 2019

    By Msfoxe_44
    Initially when I got the system I thought the images were awesome and great but now something has changed. My daytime images almost look black and white I can’t even tell the different colors or shades that are outside which will be a problem when trying to describe someone to the police. I can’t tell what color they have on or what color a car is because there’s no color in my camera anymore. Also my system has disconnected from the Wi-Fi many times. The last time my system disconnected they could not get it to reconnect and had to come out and service my panel and that took a whole week to get an appointment . For that entire week I wasn’t able to view my security system from the app while I was at work or away from home it was a awful feeling. I got a $15 credit ... woohoo! Smdh My water sensor went out weeks ago and it takes at least eight weeks to get a new one so I haven’t had a water sensor for almost 2 months. Its exhausting to deal with this system and I’ve only had it about four or five months and I’m regretting purchasing it. About to call them again and try to figure out why I have Black and white images with no color on my camera.
  • Couldnt be happier Jun 11, 2020

    By Rhondaxoxo43
    We had a new Vivint system installed a week ago and could not be happier. The app has functioned perfectly for us, arming, disarming, viewing live cameras, play back of previous footage, search of old footage (we do have the sky monkey which allows 30 days storage), we use the app to lock and unlock doors and also we have connected our Hue Bridge and can control our lights with the app as well. We have set up custom actions that work like a charm. Things as detailed as, when system is disarmed from keypad, turn kitchen and living room lights in 50% for 30 minutes. When I needed help adding the hue bridge, I used the support option in app and chatted with an agent. It was 11pm, I had 13 people ahead of me and I had about a 5 minute wait time. Not bad. They helped and resolved immediately. The next day when I needed help on adding a user I did same chat, I had 5 ahead of me and took maybe a minute. We are just completely pleased with our equipment, our sales person Mitch, our installer Ben, the customer service agents and this app. It has worked perfectly for us.
  • Nov 23, 2021

    By Roxanne Doyle
    The app often does not work and it's going through a maintenance cycle quite a bit and usually when I'm returning home i like to unlock my door and take off my alarm as I'm in the car and I can't do that when I open the app and it says "please try again" repetitively but other than that when it works I do like being able to see who's at my door and see who's at my back door and the notifications.
  • No Landscape?? Nov 10, 2018

    By horshoeflats
    I write and work using my IPad. I use a case with a keyboard. It is always with me. Everything works great and I love Vivint. Customer service is very awesome. My Doorbell Cam, indoor camera’s etc. all work with very little down time. Always easy to reset. I use one Camera to help take care of my Elderly mother who has severe Dementia. We can make sure she is alright and we can talk to her using the camera. She can’t answer the phone anymore. Vivint as a company gets 5 stars from me. But, until this app has Landscape mode it only gets a 1 from me. If some rings doorbell or I get a notification I have to try and get my IPad out of its case. Or flip everything to see it. Very irritating. I have an IphoneX too. The app is awesome for it I love it. I do not need the phone when writing on the IPad. In fact I often do not want it to disturb me. I have to keep it near me now. This app is basically useless to me. My Ipad is very new. I love it. I guess I expected it look like my panel. It is Landscape. Hopefully Vivint will fix this soon. I did give it a 1. It works awesome if my Ipad is not in its case.
  • Nov 18, 2021

    By Ben Reynolds jr
    Frustrating! I have no problem with Vivint itself as the cameras and system is wonderful. It is the app I have a problem with there's always some kind of issue and the main one being that half the time I can't get on fast enough and by the time I do that's considered history I need to know what's going on in the present not the past. When one issue fixes itself then comes another issue I pray someday that they get it together with this app and you should allow us to view cameras on our computers
  • I’m losing my patience Nov 3, 2019

    By Sey Wha?!
    I’ve intentionally held back from leaving a review for months just so I could fully evaluate this app. I got their service in January. So, now let me share my experience. The app and cameras go offline every 1-2 hours per day. I’m very tech savvy, but my experience thus far takes the cake. I’m not impressed and I spend more time I. The phone troubleshooting the issue. Only to discover that I end up with a solution vs the reps. You guys have to hire a more competent staff and fix this app!!! Goodness, it’s so unstable. I can’t even look at the live view after updating to the percentage buffer when the video is loading via my doorbell. I met with constant error messages. Do more testing or get better beta testers to ensure the app will work before releasing it. This is ridiculous. I’m beyond annoyed at this point!!! 😤 Update 11/2 I don’t understand why you all would remove the ability to reset the panel from the phone. It was helpful having that feature. Now if the panel is down and I’m checking my home from the phone. Everyday I have to call you all to fix it because the panel goes offline every single day. Stop removing things and focus on making the app experience more stable. Apparently your beta testers and the app developers need to do a better job before releasing these updates because the app becomes more and more useless every release.
  • Nov 22, 2021

    By Leslie Guzmán
    I hate this app. It never let's you do anything when it's sends a notification. It froze during and alarm and I couldn't turn it off then it sent a panic and then froze completely. I have uninstalled and reinstalled and still frozen. I have an autistic son who is a runner and it's frustrating when something is happening I can't get anything to work on the app!
  • Nov 16, 2021

    By Jan Seiden
    Fails to detect people on my porch. Fails to issue "alert" sound and notification when someone stole my Amazon package - the App never registered any activity, never recorded a clip. Recorded clips can take a couple of minutes, literally, to register in the app, then more time before I can view it. App crashes and stays crashed for hours at a time (all I get are error messages when I try to check list of Events or use the Settings). Only reason I'm giving it 1 star is because of live feed.
  • Nov 20, 2021

    By Stephanie Y
    Absolutely Horrible! The app itself is the problem! I will get a notification and when I try to view the event, it never loads! I can never view the cameras! The app crashes all of the time! Do the developers read these reviews? Please fix the app!
  • Terrible cameras and detection. Jul 8, 2021

    By Ryan.2009
    I’ve had vivint for nearly a year now and I’ll say it’s not worth the money. The security is great with lock door features and the options of alarming the house when your away, however we really hoped the cameras would be better than Rings camera as they said it should, but it’s worse and lacking. We have terrible neighbors and trying to build a case against them we need our cameras to record any movement in our front and backyard. When we had ring we can save the footage whenever we went to live camera mode as well as talk through our back camera, and the detection sensitivity was so high it even start recording when a cat was detected in our backyard, but vivint don’t even have that feature let alone high sensitivity detection. Vivint never records whenever something is detected in our backyard or porch even when I put the settings to high sensitivity. We always have huge time gaps in our camera recording time. Even when using the app and we need to check the cameras it never fully work or we get a message saying the vivint system is having troubles. For the money and trouble we spent on this service I expected better at the end we still continue to use our Ring regardless of having Vivint that’s how terrible I feel it is.
  • Nov 22, 2021

    By Peyton Bishop
    Vivint it self is great we love the service but this app is garbage it literally never works our videos take forever to load and when they finally do the video is unable to be played.. We might as well not even have the service..... hopefully something gets done soon but I don't see it happening as this has been going on for quite some time
  • A lot of issues so far Aug 7, 2021

    By System is yuck
    Let me start by saying, I wanted my comment nickname to be “frustrated customer” and it was taken…. Not a good start…. We recently had our system installed. It’s our first time having a Vivint system, and have had several issues. The installation technician did not put batteries in the thermostat, and when they were finally installed it caused all other devices (including the A/C) to crash, because the system had not been “calibrated properly”. No doorbell or cameras either. They wouldn’t send a tech out until they walked us through troubleshooting it over the phone. When I say I spent a FRUSTRATING hour and a half on the phone, it’s an understatement.. We were then told that a technician wasn’t available for two weeks. Which meant no air conditioning for two weeks, in August, in Oklahoma!! Then we were told they would wave the service fee and that we “probably won’t owe anything”. SERIOUSLY?? It was never installed properly. Why would us owing anything even be considered?? After throwing a big fit, they were able to get someone out in three days. The new technician showed us features and codes we had not been shown at installation. This company has some improvements to make.
  • Nov 29, 2021

    By Damalu Love
    Lagging ALOT. I cannot connect through my phone app. The cameras aren't clear and it's frustrating. I cannot Cancel because locked into a contract I wasn't aware of when I first got this!!!! Fix these issues I'm having EVERY SINGLE DAY!!!
  • This company is a scam and doesn’t deserve 4.5 stars Jul 28, 2018

    By ver01ynn
    First off I just wanted to say that these people lie. I was home one day and a salesmen came to my door and presented me with Vivint, a cutting edge security system that can control your thermometer, lights, motion detector and has a doorbell that records videos. It all sounded amazing so I decided to purchase it. The very next day the system lost WiFi, so I couldn’t even access the system while I was at work. I was told it would still record even while it was offline, which was a lie. I called the service team and was told that they couldn’t fix it. I then had to call the guy would sold me the system and he came over, told me that apparently they received a batch of faulty panels from the manufacturer and they just needed to replace it. That night a technician came over to replace the motherboard, which did not fix the issue. After about 2 hours they decided to replace it with a brand new, “hasn’t even been released to the public” smart hub panel. The seller told me that this new model wouldn’t have any issues. Only a week had passed before another issue with the smart hub panel came up. It is an inconvenience on me to have to call multiple times a month to have any issues with this system taken care of. This security system is not worth buying and I wish I never had.
  • img Community
    When you’re busy at work with countless tasks to finish and frustrating deadlines hanging over your head, there’s little time to check cameras to know everything is nice and safe. By using IP cameras that store all video footage on your hard disk, you can check when you get home.
    img by JOKER
    2 years ago
  • img Community
    Vacationing away from your home for over 30 days can leave you worried about the security of your home. Similarly, leaving your baby with a new nanny at home can cause you worry. Use vivint to monitor your home without being discovered.
    img by Kizer
    2 years ago
  • img Community
    Security is important, regardless of whether you have a studio or a huge 5-bedroom apartment. Vivint is a good way to monitor doorbells, security cameras, smart thermostats, but also door and window sensors, as well as smoke detectors.
    img by Antonio
    1 month ago

No reviews available

  • Great design, great concept, great execution!!! Jun 8, 2018

    By Marty mcfly1
    The app itself is very useful and comes in handy all the time. I have the smart lock, the smart doorbell, and 2 cameras and they work perfectly. The cameras give me good quality pictures and video plus there is less than a 1 second delay with the live video when monitoring from my phone. The motion-activated sensor on the doorbell works very well during the day, evening, or night even when the front porch light is off. The microphone and speaker on the doorbell makes it easy and safe to communicate with people I don’t know who approach my door. If I see someone trying to break in from the camera, it gives me the option to take a live picture from my phone and it automatically records movement picked up by the cameras. The app gives me notifications without delay for everything that happens inside and around my home whether it’s the doorbell being rung, the door being opened, motion from the cameras, my alarm system being armed and disarmed, or even my door being locked and unlocked. They really thought of everything to give you the maximum protection against threats or otherwise. I highly recommend Vivint for your home security and the Vivint app for easy access and extra insurance for the security of your home and the people you live with. (P.S. the alarm noise is REALLY, REALLY LOUD!!)
  • Can’t live without it now that I have it Feb 16, 2020

    By ichibonnissan
    I really love the Vivint security system. The installation wasn’t fast it took time. A lot of work. Even though it was pouring rain all day they still showed up and installed. The installer was a perfect gentleman full of knowledge. He took the time to explain everything I’m 60 years old and my husband is 68 years old not at all familiar with smart home devices. Because of the simplicity of the Vivint security system we also added google home devices. The smart home that was provided is easy to use and we feel very safe. The first time we left the house my Yorkie set the alarm off and I immediately deactivate it and within a minute Vivint called to make sure everything was alright. We have a complete view of the front of the house including our three driveways, both sides and the back yard of the outside of our home. I have one camera in the den and it’s wonderful to be able to see and talk to the grandkids when they visit and I am contemplating installing more inside cameras. We live on almost a acre of land and the video is clear, even at night. Thank you Vivint for making security affordable and our life simple.
  • App is great when system functions correctly Dec 2, 2017

    By Birmingham44
    We absolutely love the app when the Vivint system is functioning correctly. Mainly the video doorbell constantly stops working and the Sky Panel has to be rebooted to get the video functioning again which is very annoying. Technicians have been out several times, get it working only for it to stop working again sometimes hours, days or weeks later. My guess is that the Skye panel itself may need updating because my internet/WiFi works excellently. Only this time, the video is working on the Sky Panel but not on the app. So this issue may be a problem with the app. Also, we have a 2nd indoor camera that never worked after the technicians left our home. It may stay on 30 mins or less then goes offline. I think that Vivint needs to update all video components to their system. The remaining components are stable and works perfectly. We receive a lot of package deliveries which is why we need the video doorbell to work consistently. We love the system but may consider switching to a different company that can offer comparable services on a more stable system.
  • Nov 22, 2021

    By Katherine Kasiborski
    I like this app a lot EXCEPT for the problem I have with the notification history. When I receive a notification, I read/acknowledge it, but it will later tell me I have [upwards of] notifications that turn out to be old ones I have already acknowledged. And I have no way of deleting any of them although they may be many days old. I would like if we could delete notifications like we can delete video'd events. I don't like having all those old notifications remaining a long time.
  • Couldnt be happier Jun 11, 2020

    By Rhondaxoxo43
    We had a new Vivint system installed a week ago and could not be happier. The app has functioned perfectly for us, arming, disarming, viewing live cameras, play back of previous footage, search of old footage (we do have the sky monkey which allows 30 days storage), we use the app to lock and unlock doors and also we have connected our Hue Bridge and can control our lights with the app as well. We have set up custom actions that work like a charm. Things as detailed as, when system is disarmed from keypad, turn kitchen and living room lights in 50% for 30 minutes. When I needed help adding the hue bridge, I used the support option in app and chatted with an agent. It was 11pm, I had 13 people ahead of me and I had about a 5 minute wait time. Not bad. They helped and resolved immediately. The next day when I needed help on adding a user I did same chat, I had 5 ahead of me and took maybe a minute. We are just completely pleased with our equipment, our sales person Mitch, our installer Ben, the customer service agents and this app. It has worked perfectly for us.
  • No Landscape?? Nov 10, 2018

    By horshoeflats
    I write and work using my IPad. I use a case with a keyboard. It is always with me. Everything works great and I love Vivint. Customer service is very awesome. My Doorbell Cam, indoor camera’s etc. all work with very little down time. Always easy to reset. I use one Camera to help take care of my Elderly mother who has severe Dementia. We can make sure she is alright and we can talk to her using the camera. She can’t answer the phone anymore. Vivint as a company gets 5 stars from me. But, until this app has Landscape mode it only gets a 1 from me. If some rings doorbell or I get a notification I have to try and get my IPad out of its case. Or flip everything to see it. Very irritating. I have an IphoneX too. The app is awesome for it I love it. I do not need the phone when writing on the IPad. In fact I often do not want it to disturb me. I have to keep it near me now. This app is basically useless to me. My Ipad is very new. I love it. I guess I expected it look like my panel. It is Landscape. Hopefully Vivint will fix this soon. I did give it a 1. It works awesome if my Ipad is not in its case.
  • Nov 21, 2021

    By Nicole Medvetz
    We have had this alarm system for almost 2 years now and we love it. We have a pretty big house and having Vivint keeping our house secure makes my family and I feel very safe and in a way watched over 24/7. Having this app makes it so much easier to keep track of what's going on at home inside and out when we are not there. I would definitely highly recommend this company to everyone I know. Thanks for keep my family and I safe. 👍👍
  • I love it May 23, 2020

    By Ayana v
    I love this app it is so easy to use a is VERYYY helpful. My family and I use this. We have 5cameras and the doorbell. It works so nicely. When you watch the live camera or doorbell it’s less than 1 second delay which is amazing! It notifies you right away when there’s motion. Not just that but the people that came to put the cameras and doorbell on, are so nice, and they have great service. I definitely recommend this app!!! When you talk through the cameras, the audio is so clear and loud. You can lock your door easily even if you leave the house it will notify you and you can lock it from your phone. I love that it has the emergency tab. Or when someone’s in your house and they say to turn the alarm off there’s a button you click and put your passcode and the app will send help and it will look like the alarm is off but it isn’t. On the emergency tad they have three options panic, emergency , and fire. I love this app it’s a life saver..!!!!!!!❤️
  • Nov 29, 2021

    By Kenneth Clark
    Enjoying this app at home and away. However last week I had an issue that tech. could not understand. We had someone else's home Vivint camera and could see what was going on outside their house. I managed to work this out myself.
  • IMPRESSIVE!!! Jul 30, 2019

    By TA2MAMA
    From DAY ONE, I was and still am, impressed with the VIVINT HOME SECURITY SYSTEM! This is not only a great investment, it’s a smart investment!! Worth every penny and then some!! Camera quality is clear, live video feed is up to date within seconds, microphone is as clear as a phone call or any high quality intercom system, and the monitoring from various vantage points is top notch!! And you can check and monitor EVERYTHING from any smart device; cell phone, laptop, tablet!! With videos and the ability to take pictures of people lurking around the property or at the front or back door, you’ll never be in the dark, as to who, when, what and where!! PLUS, motion sensors and blaring loud alarms inside your property, trigger a call to the police!! I recommend this system whether you live in a home, condo or renting!! VIVINT is like having a live- in, big beefy security guard!! But one who doesn’t eat you out of house and home!! Bottom line: GET THIS SYSYEM, IT WORKS!!!
  • Nov 23, 2021

    By Roxanne Doyle
    The app often does not work and it's going through a maintenance cycle quite a bit and usually when I'm returning home i like to unlock my door and take off my alarm as I'm in the car and I can't do that when I open the app and it says "please try again" repetitively but other than that when it works I do like being able to see who's at my door and see who's at my back door and the notifications.
  • *Edit #2* Orientation on iPad Mar 7, 2018

    By Presdad12
    Is there a reason that the app is not compatible with landscape mode on an iPad? It would be great to use it as a secondary touchscreen mounted in another room of the house. All of my other smart home apps have the ability to work in portrait or landscape mode. Please work on this, Vivint. Thanks for fixing the issue I stated below regarding the cropped screen. Not sure yet about the Nest functionality. I updated the panel to 3.10 so I’ll have to give it a few more days or weeks before I can tell. I’m glad you guys added support on the app and the panel for Philips Hue lights but what about adding it for the Apple Watch? Any idea when this might be updated?? Thanks in advance! I’m pretty sure the “fix” you guys did for the iPhone X has caused an issue with the resolution on all other iPhones. Whenever I pull up a camera now, the image is lowered at the top and cut off at the bottom. Please fix this for users who haven’t made the leap to the X. Also, I consistently lose connectivity to my Nest. I have talked to tech support and performed a reboot on the Sky Panel at least 6 times and it will work for a few weeks and then stop. It’s not my WIFI.
  • Intuitive, Functional, Appealing Sep 22, 2020

    By criminycricket
    One of the first things I noticed about this app was its ease of use. Even for non-tech saavy folks, the UI is easily navigable and intuitive. There’s very little searching that needs to be done to access most of the features. I love how simple they make the process of setting custom rules, though I hope in the future they offer some more complex options. I would particularly love to see if/then statements become available. My only complaints would be technical—when adding users, I keep getting an error when attempting to set a pin. Settings also tend to reset or not save when attempt to set accessibility for guests. The cameras also tend to freeze sometimes, and I’ve noticed that playback for events can be a little slow. These are little things, however, that don’t detract from the over all experience. Ultimately, however, I’d say this is definitely one of the best home security apps I’ve used in terms of features and accessibility. Thank you Vivint team!
  • Easy to use app, but missing an easy feature. Jun 14, 2021

    By GSPFUNK
    We just switched from an ADT/Ring setup and are pretty happy overall. The one REALLY disappointing thing is that you can’t simply snooze a camera in the app. Ring has this feature and it’s great for when I’m working in the yard. With Vivint, you must manually switch off alerts, and then remember to toggle them back on later. Not difficult by any means, but inconvenient when you’re used to a different company’s app. We also had to have a tech come out the day after our install as the installers didn’t even get all of our windows (which are all hardwired) set up with the system. 1/2 of our house wouldn’t have triggered the alarm in case of a break in. This doesn’t reflect on the app itself, but makes me worry what we’re in for with Vivint. Strongly considering using the 3-day cancellation document at this point as the salesman didn’t seem to know what he was promising.
  • Peace of mind May 24, 2020

    By ac slater85
    The outdoor camera pro is a hit and doesn’t miss a beat when detecting passerby’s. The new doorbell camera is good but it would be great if it worked out a slight and occasional lag when viewing clips for my hard drive playback. I think it might need to work out some software final touches because the doorbell camera just rolled out. My wife loves that the doorbell camera deters and alerts me whenever someone comes around and I’m at work and it’s just her. My vivint also linked through my garage myQ so I can control my garage from my vivint app also which I thought was cool. Overall we have much more peace of mind now with the system whether we are home or away. The 24/7 hard drive is a must to access footage any time of the day in the event I had to pull a clip of a passing suspect vehicle to show authorities. If the doorbell camera didn’t have the occasional lag during playback I would give it 5+.
  • Alarm functionality Jul 6, 2021

    By Went from unlimited
    The app works well most of the time. There is support when I have an issue. They usually send someone out fairly quickly if that is needed. I like the update of the deter on and off from the camera. Sometimes we’re out in the driveway and the deter goes off every 30 seconds. So that’s a nice feature. I like that we can take a picture from the camera feed. I like that we can view in mostly real time and speak through the camera. I really wish there was a way to activate the alarm from the app within each camera view (similar to the deter functionality now) Sometimes, things happen but the panel isn’t armed. If I catch it on my phone from alerts, I would like to be able to activate the alarm! There’s a button to talk, but no button to sound the alarm! Other than that, we have enjoyed the system for many years now!
  • Not quite 5 star Nov 14, 2020

    By afwife817
    I have been using this app every day now for a few months, since getting out system put in. I love the convenience of this app so much, but it does come with a couple glitches....like the garage door opener. Sometimes, the app won’t open the door or close it either, but works fine when you push the button on the wall to work. The app also tells me the garage is open or closed when it’s the opposite of that. Last week I thought I couldn’t get in my home because of this issue, but thankfully the back door was left unlocked. Also, I can’t seem to switch from the app to cooling the house to heating the house. It’s Georgia, so sometimes, we do need the heat and air in November. But I go to the monitor on wall and it works fine. I would say the app still works 90% of the time which isn’t bad. Maybe this update will help...
  • Same issue like everyone else Oct 26, 2017

    By Worried 4 my Home
    I’ve only had Vivint for exactly 6 days and the app isn’t being cooperative with my panel. For instance this morning I arm the alarm and on my phone it says it’s disarmed. So I knew something was up. I went inside and the panel told me to disarm the system. So let’s say I get home and my house is on “Stay”, my wife is inside and I check my phone and it’s telling me it’s disarmed. One of us probably might catch a heart attack from the sudden SCREW UP from the over advertised company. 😡 Now currently on the app it’s telling me that if I don’t disarm my alarm it’s going to go off and the speaker is jumping in the top far right corner. I check the camera on the inside of the house and I don’t hear an alarm going off. So it’s messed up in all honesty. I would of rated it higher if this happened in 6 months not 6 DAYS!
  • I like but needs improvement Jan 24, 2019

    By Satellite Technologies
    How will we have to wait for landscape mode for tablets and smart phones. We have been requesting this for some time now.....Would be great to have the option to have the proximity sensor on your phone remind you if you left a certain radius you setup on a map in the Vivint app and your home isn’t armed. I sometimes forget to arm the system. That’s one feature I’m missing from my previous provider. Another would the option to arm the system for night mode meaning your not expecting any doors or windows to open and if one does it instantly sounds the alarm. The interface is plan and having the option to set custom home back grounds would be a plus. Or revamping all together it’s 2018 option make the customers happ.
  • Good Product, Poor HW/ Lifecycle Management May 11, 2021

    By Mr.awaime
    I have been a Vivint customer since 2018 and I installed numerous components of the smart home system in my residence and I have been very satisfied with the service. Recently I went to enhance/add additional HW devices (cameras) and it turns out the products operating system (OS) has been upgraded and the 3 year old Hardware I own is not adequate to run the new OS. In order to come up to speed, I have to purchase new control panel, all new cameras, sensors, etc. Basically, I need to purchase a entirely new system (at full cost) in order to utilize new functionality. I feel SW/HW lifecycle should include backward compatibility so users/customers like me so that we don’t need to purchase entirely new systems every few years, in order to a stay current.
  • The dashboard could be more useful. Jul 21, 2020

    By iveyscott1
    I have been using the app now for a week and found some annoyances. Mainly in the dashboard. I feel like it could be more customizable. I would like to have the option of the dashboard returning back to the security screen when I open the app every time, or any specific screen the customer would want to see when they open the app. Secondly, the security screen should have the option to add light/ room switches to the security screen for ease of use. I have ten Phillips bulbs in six rooms and this app does not make me want to go to it to operate those switches. Which doesn’t really make this the smart home controller that I was sold on. Third, I believe camera notifications for people detection should have a link to the video recording. Makes no sense to read the notification and then have to go somewhere else in the app to see the video. Lastly, the administration portion of the app does not work well. Initially when setting up the camera to my specifications, the app would pop up errors of configuration failed, but when setting it up on the panel, there was no issues. Fortunately, I now have it setup to my liking. For a lesser tech savvy person, I could see this as ver frustrating. I understand the connections between admin trough the internet and admin through Zwave, but not all users are tech savvy. And I also understand that there is tech support that can be called, but why should I need them if the product was simpler to use?
  • Nov 16, 2021

    By 11superlife
    Would be fine stars, but sometimes the app will not show the videos until 15 min later. if someone was breaking in my house it would be to late to catch them. Changed to 3 stars. I don't get a notification until I unlock my phone and there few times I do get a notification, I go live and it take 1-2 min to load. So I miss everything that happens.
  • Doesn’t always work Oct 20, 2019

    By Msfoxe_44
    Initially when I got the system I thought the images were awesome and great but now something has changed. My daytime images almost look black and white I can’t even tell the different colors or shades that are outside which will be a problem when trying to describe someone to the police. I can’t tell what color they have on or what color a car is because there’s no color in my camera anymore. Also my system has disconnected from the Wi-Fi many times. The last time my system disconnected they could not get it to reconnect and had to come out and service my panel and that took a whole week to get an appointment . For that entire week I wasn’t able to view my security system from the app while I was at work or away from home it was a awful feeling. I got a $15 credit ... woohoo! Smdh My water sensor went out weeks ago and it takes at least eight weeks to get a new one so I haven’t had a water sensor for almost 2 months. Its exhausting to deal with this system and I’ve only had it about four or five months and I’m regretting purchasing it. About to call them again and try to figure out why I have Black and white images with no color on my camera.
  • Nov 22, 2021

    By Jess B
    The past year the app has been really slow to notify me when a person is at my door. They are gone before I get the notification so I can't answer the door. I also get delayed notifications when my doors have been opened. I have gigablast internet so my internet isn't to blame.
  • Nov 23, 2021

    By Talita Chan
    Recente I'm having a lot of issues with the Vivint App on my phone. Half of the time it do not work. I've had Vivint for a little more than a year and this never used to happen. It's frustrating!
  • Doesn’t function consistently to expectations May 5, 2018

    By K9TrainerLarry
    The system is great, overall. However, there are issues that constantly pop up. The cameras are the main issue. Even though I set it for recording on movement and the sensitivity is set low enough to record when it detects objects as small as my chihuahuas, I’ll walk around in back for several minutes and when I come in to check the operation of the cameras on my iPad or iPhone, it shows under clips that the last recording was hours ago. I’d hate to have a burglary and have to rely on this system to provide authorities with evidence. The other issue is the wait time to speak with a representative when there’s a problem with the system. It took over 20 minutes on hold today to get a camera issue resolved. It’s the same excuse other companies use; higher call volume than expected. Geez! Figure it out. If your system is malfunctioning so often that you are getting such a high volume of calls, either fix the system or hire and train more reps. 20 minutes is way too long!
  • Pretty good w/flaws Sep 5, 2021

    By TC123401
    Vivint has a pretty good system with a few major flaws they need to fix. Overall though, it’s a good system. They need a better design on their camera notifications which is a primary concern. If you have an Apple Watch and have enabled Vivint camera notifications, you’ll want to throw the system in the trash. Every time someone walks in or out of your front door the system sends you alert after alert overwhelming your watch. It just flashes over and over not allowing you to see the camera or dismiss an alert. Extremely frustrating and needs fixing badly. They also need timed functionality for alerts on cameras that are more granular. For instance if you have contractors lingering in your driveway or kids playing basketball, I’d like a ‘mute for 3/4/5/or 6 hours’ setting for my watch and or phone. Something you’d think that they would think of, yet it isn’t there. It’s a good reliable system that still needs more functionality on the alerting side.
  • Worked great when new Jan 3, 2018

    By Skerbalicious
    When we signed up with Vivint in 2015 everything was great. Now for the last few weeks we have had nothing but trouble with the doorbell camera not recording and it is a new doorbell. It does sometimes show recordings on the sky panel. Support told me that it was either too far from my modem or it had to go through too many walls. Funny, I can log into apps on my TV which is at the other end of the house. In addition there are 2 laptops and my iPad that are in the same room as the TV and they work just fine. Plus even those clips that do show up on the sky panel never make it to either my phone app or my iPad app. Essentially the doorbell camera does me no good as I need to see the recordings when I am away from home. Apparently the last couple of updates that were supposed to fix “bugs” didn’t address this problem. Having a doorbell camera that doesn’t record is not good in the case of a break in. I’m not very happy with this system at this point.
  • Sigh May 31, 2021

    By banshee1717
    For hours and hours reads garage door is open and reminds you it’s been open too long. But not only is it shut but it jogged on the app trying to find it or being available for hours. I was told to open and close the garage door manually to reset the sensor. Park turn off car. Go thru the front door go to garage open it. Check app get in car go to garage. That’s not why we have this feature. How can you run an entire home system from only one app. With zero ability to do it from computer as an emergency back up. Without the app it’s useless to monitor your home from a distance. “Panel still functions” we need more ability to operate than an app. I can’t image being an elderly customer being asked climb on ladder to do home troubleshooting with the phone techs. Alarms blaring that it’s 47° day and night when in summer nothing is 47° ever period. Be quicker with your customer service and monitor abilities
  • Almost perfect, with one glaring flaw Oct 1, 2020

    By vivint user 093020
    This app is super convenient and easy to operate. I haven’t had the Vivint system long, but so far I am pleased overall. TBH, I’ve never had a home security system before, so I would probably be pleased with anything. My only complaint about the app is that it’s a bit slow. There is a 4-8 second lag when you tap to open and a little less when you tap to open the camera access. If I am inside and I hear a strange noise outside, I don’t want to have to wait 10 seconds to see what’s going on. Ten seconds doesn’t sound like a long time, but people can move quickly and when you’re trying to assess whether or not you could be in danger, even just a few seconds matter. That’s a big deal to me, which is why I am giving this app only three stars. If it weren’t slow, it would be five-star worthy.
  • Nov 18, 2021

    By Ben Reynolds jr
    Frustrating! I have no problem with Vivint itself as the cameras and system is wonderful. It is the app I have a problem with there's always some kind of issue and the main one being that half the time I can't get on fast enough and by the time I do that's considered history I need to know what's going on in the present not the past. When one issue fixes itself then comes another issue I pray someday that they get it together with this app and you should allow us to view cameras on our computers
  • Nov 22, 2021

    By Peyton Bishop
    Vivint it self is great we love the service but this app is garbage it literally never works our videos take forever to load and when they finally do the video is unable to be played.. We might as well not even have the service..... hopefully something gets done soon but I don't see it happening as this has been going on for quite some time
  • A lot of issues so far Aug 7, 2021

    By System is yuck
    Let me start by saying, I wanted my comment nickname to be “frustrated customer” and it was taken…. Not a good start…. We recently had our system installed. It’s our first time having a Vivint system, and have had several issues. The installation technician did not put batteries in the thermostat, and when they were finally installed it caused all other devices (including the A/C) to crash, because the system had not been “calibrated properly”. No doorbell or cameras either. They wouldn’t send a tech out until they walked us through troubleshooting it over the phone. When I say I spent a FRUSTRATING hour and a half on the phone, it’s an understatement.. We were then told that a technician wasn’t available for two weeks. Which meant no air conditioning for two weeks, in August, in Oklahoma!! Then we were told they would wave the service fee and that we “probably won’t owe anything”. SERIOUSLY?? It was never installed properly. Why would us owing anything even be considered?? After throwing a big fit, they were able to get someone out in three days. The new technician showed us features and codes we had not been shown at installation. This company has some improvements to make.
  • Great when it works Sep 9, 2019

    By tr893
    I’ve had the Vivint system for about 6 months now and it’s been decent, but the app needs major improvement. At least once a week I will have to manually lock doors, close the garage, or arm/disarm the system. Which I know sounds like I’m just being lazy, but it’s the times when I need to access these things remotely that it becomes an issue. I’ve had items delivered to my home or needed to give a repair person access while I’m at work and I’ve gone to access the app and it simply refuses to connect to my system at all and that’s incredibly frustrating. There’s times when I’m in my driveway trying to arm my system after I’ve locked my doors and closed my garage and I go to arm my system and it won’t cooperate, so I have to go back inside and do everything manually. Whats the point of home automation when you’re app refuses to cooperate with the hub, which in turn negates the convenience of your app? If the convenience of the app is a big selling point for Vivint’s system for you like it was for me when I was shopping systems maybe look elsewhere because it’s definitely not the convenience they claim.
  • Nov 20, 2021

    By Andrea S
    I dont like how I dont get notifications of someone being in my yard or by the door. Someone can already be in my house and then I get the notifications! The only time I get notified is if it's raining really hard then I get ton of notifications that someone is in my yard when it's just the rain.. It used to be good because I would get notifications of my neighbor across the street being in his garage and now it's just not working anymore 🙃🙄 the people of vivnt are great the app not so much.
  • Nov 25, 2021

    By Michael Nassy
    System is great. App is terrible. Always a feature not working or not responding. Now it is the switch from schedule to smart assistant on the thermostat. Won't go back to schedule. Always something.
  • Not working Oct 16, 2017

    By Rosie lady
    We've had vivint for about 3 weeks but it hasn't functioned properly from the beginning. My husband has talked to service several times. They walked him through several things to no avail. A service man finally came and It worked about 3 hours. But now it's worse than ever. It hasn't clipped anything since Friday while service was here. I was on my patio with my dogs for about 15 minutes. It didn't do a thing. The doorbell video has only worked once today then it works a while and records bugs flying around and cars passing a block away but rarely records someone in the yard or at the door. They need to do something about the APP as well. That could be one of the problems too, but yet today the sky panel isn't clipping today except once 😡. We should have stayed with ADT ....JUST SAYING I may change my mind if they ever get it performing properly ALL THE TIME. It doesn't do us any good to be away and not be able to monitor our home. That's why we have it. RIGHT????? In order for us to have security with Vivint ALL THE TIME is to sit and watch the LIVE 24/7 😡
  • Over Rated & Over Priced Jun 11, 2021

    By rylanevans
    The app design is fine. The custom rules are awesome and easy. The notifications are functional and work as expected. The problem with the app is the connectivity is unreliable. Some times my doors lock when I tell them too other times I get an error. Sometimes my camera loads for live stream and sometimes it doesn’t. The idea of talking to someone from my app through my door bell camera is a creative, however because there is a 5 second delay between parties it’s basically useless. Customer support will tell you your home network is contested or your bandwidth is too low. Neither are true for me. I use a separate router for all my Vivint equipment and I pay too dollar for highest internet speed possible in my area. My speeds are as high as 800 down and 100 up. Vivint support is terrible. Every time I call it’s about an hour or more for even the most basic troubleshooting + wait times. They care about their sales and referrals more than they do their products and services.
  • Works well 50% of the time Dec 21, 2017

    By Oniallknight
    And by “works well” i use those terms loosely. When I’m just doing a regular security check it seems to work fine, but as soon as i need to speak through a speaker in one of my cameras to someone all of a sudden the video and audio time out. It’s grossly annoying. You will get many false alarms and/or the app will freeze giving you a false record of events. Oh and yes I’ve restarted routers and whatnot, we have in the home techs so it’s not a user problem. And don’t try to call them for help, they’ll speak to you like a 2yr old child and tell you that if you have any issues with their hardware how they’ll charge you for to have a tech to come out and fix THEIR equipment. We’ve have to super glue things back in place ourselves smh. Their system is so not the trouble to buy. I hope you all have guard dogs and personal protection like we do, because this app and system will not make you feel safe with it alone. We will be leaving the company towards the beginning of the new year.
  • Vivint Alarm System Aug 9, 2021

    By Less than 20/20 Vision
    We have had Vivint as our home security surveillance after switching from ADT Security. I have been very disappointed with this service and deeply regret leaving ADT. Just last week, we called for assistance with one of our sensors which was malfunctioning and a technician was sent to assist with the repairs. He came and upgraded the system to 5G as well as repairing and replacing the sensor. I thought that 5G would have been a remarkable upgrade. Now the system has long delays in announcing whichever doors are open and at times, it’s difficult to set the alarm (to stay or away), This morning it took an extremely long time to unarmed the system as it’s extremely slow and does not react to the commands which are inputted. Something is extremely wrong with our security system as it’s not functioning properly. Maybe a technician with the experience as Rodney R. who knows what he’s doing would help to correct this ongoing problem. Thank you!
  • I’m losing my patience Nov 3, 2019

    By Sey Wha?!
    I’ve intentionally held back from leaving a review for months just so I could fully evaluate this app. I got their service in January. So, now let me share my experience. The app and cameras go offline every 1-2 hours per day. I’m very tech savvy, but my experience thus far takes the cake. I’m not impressed and I spend more time I. The phone troubleshooting the issue. Only to discover that I end up with a solution vs the reps. You guys have to hire a more competent staff and fix this app!!! Goodness, it’s so unstable. I can’t even look at the live view after updating to the percentage buffer when the video is loading via my doorbell. I met with constant error messages. Do more testing or get better beta testers to ensure the app will work before releasing it. This is ridiculous. I’m beyond annoyed at this point!!! 😤 Update 11/2 I don’t understand why you all would remove the ability to reset the panel from the phone. It was helpful having that feature. Now if the panel is down and I’m checking my home from the phone. Everyday I have to call you all to fix it because the panel goes offline every single day. Stop removing things and focus on making the app experience more stable. Apparently your beta testers and the app developers need to do a better job before releasing these updates because the app becomes more and more useless every release.
  • Nov 22, 2021

    By Leslie Guzmán
    I hate this app. It never let's you do anything when it's sends a notification. It froze during and alarm and I couldn't turn it off then it sent a panic and then froze completely. I have uninstalled and reinstalled and still frozen. I have an autistic son who is a runner and it's frustrating when something is happening I can't get anything to work on the app!
  • Nov 16, 2021

    By Jan Seiden
    Fails to detect people on my porch. Fails to issue "alert" sound and notification when someone stole my Amazon package - the App never registered any activity, never recorded a clip. Recorded clips can take a couple of minutes, literally, to register in the app, then more time before I can view it. App crashes and stays crashed for hours at a time (all I get are error messages when I try to check list of Events or use the Settings). Only reason I'm giving it 1 star is because of live feed.
  • Nov 20, 2021

    By Stephanie Y
    Absolutely Horrible! The app itself is the problem! I will get a notification and when I try to view the event, it never loads! I can never view the cameras! The app crashes all of the time! Do the developers read these reviews? Please fix the app!
  • Terrible cameras and detection. Jul 8, 2021

    By Ryan.2009
    I’ve had vivint for nearly a year now and I’ll say it’s not worth the money. The security is great with lock door features and the options of alarming the house when your away, however we really hoped the cameras would be better than Rings camera as they said it should, but it’s worse and lacking. We have terrible neighbors and trying to build a case against them we need our cameras to record any movement in our front and backyard. When we had ring we can save the footage whenever we went to live camera mode as well as talk through our back camera, and the detection sensitivity was so high it even start recording when a cat was detected in our backyard, but vivint don’t even have that feature let alone high sensitivity detection. Vivint never records whenever something is detected in our backyard or porch even when I put the settings to high sensitivity. We always have huge time gaps in our camera recording time. Even when using the app and we need to check the cameras it never fully work or we get a message saying the vivint system is having troubles. For the money and trouble we spent on this service I expected better at the end we still continue to use our Ring regardless of having Vivint that’s how terrible I feel it is.
  • Nov 29, 2021

    By Damalu Love
    Lagging ALOT. I cannot connect through my phone app. The cameras aren't clear and it's frustrating. I cannot Cancel because locked into a contract I wasn't aware of when I first got this!!!! Fix these issues I'm having EVERY SINGLE DAY!!!
  • This company is a scam and doesn’t deserve 4.5 stars Jul 28, 2018

    By ver01ynn
    First off I just wanted to say that these people lie. I was home one day and a salesmen came to my door and presented me with Vivint, a cutting edge security system that can control your thermometer, lights, motion detector and has a doorbell that records videos. It all sounded amazing so I decided to purchase it. The very next day the system lost WiFi, so I couldn’t even access the system while I was at work. I was told it would still record even while it was offline, which was a lie. I called the service team and was told that they couldn’t fix it. I then had to call the guy would sold me the system and he came over, told me that apparently they received a batch of faulty panels from the manufacturer and they just needed to replace it. That night a technician came over to replace the motherboard, which did not fix the issue. After about 2 hours they decided to replace it with a brand new, “hasn’t even been released to the public” smart hub panel. The seller told me that this new model wouldn’t have any issues. Only a week had passed before another issue with the smart hub panel came up. It is an inconvenience on me to have to call multiple times a month to have any issues with this system taken care of. This security system is not worth buying and I wish I never had.
  • Nov 11, 2021

    By Tim Gerlach
    I'm having a weird issue. I have the deter set to until I turn it off on my driveway and doorbell cameras. The doorbell deter stays on and has the usual deter options to choose from. The driveway camera deter however keeps shutting off right before my eyes. I'll turn it on, and it turns right back off. The on/off options are no longer available for this particular camera. I can't even set up a schedule? I gave up on Vivint a few years ago because of strange malfunctions. I MIGHT just do it again
  • Useless, should be sued, can’t give it ZERO Feb 7, 2021

    By mari austin
    1. Lately all the cameras are “Tap to skip to the next video”, usually happens when we need the video playback the most. 2. Long lag on doorbell camera, by the time I get the doorbell camera to load on the app the people have already left. 3. The alarm started to count down on its own and we didn’t even set it(lucky I was home). 4. The “orange boxes” under detection settings constantly disappear and we have to reset each box for each camera two to three times a month. 5. When we call the customer service center they blamed me for not “checking on the detection boxes periodically” or blamed me cause “our panel wasn’t updated with the latest software?” I have more issues but this post isn’t going anywhere, as I have sent emails up the ladder only to be compt’ed for one one month of service, but it is still crappy service. I don't care how much you charge me monthly, just please make the system work like it is intended to. They have really gone down hill in the last year. Can’t cancel cause it renders the camera useless. They are charging me $35/mth just so I can use my own equipment, no vivint monitoring or emergency calls to the authorities, THAT is the real crime.
  • Nov 23, 2021

    By jessymae851
    Unreliable application to such a good security system. There is so much lag with this program it is very disturbing, I wouldn't trust this app if your expecting packages and etc,that lag it has will have your packages missing and someone on your property for a good 10 seconds with out letting you know!!!

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