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Vivint Classic

Vivint Classic

Vivint, Inc.

3.0 Ratings 2K+ Reviews

Ratings & Reviews

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  • Great app but.... Nov 20, 2016

    By Southof77
    the actual monitoring is a different story. App is simple and user friendly but does lack any of the options or functionality the the wall unit has. In fact i find the app is easier to use than the wall monitoring unit or control panel and think that the panel should be eliminated since it only gives a perpetrator something to either break or make the homeowner deactivate. Something much harder to do since the perp would not want the homeowner to even have their phone when committing the crime and most likely take the phone away so turning the alarm off would be impossible to do. Service from the company on the other hand is not impressive as i have yet to ever get a follow up call once the alarm has been tripped. So if your looking for an unmonitored alarm system with some pretty good modern technology then this system is right for you. Keep in mind it will be extremely expensive since this "unmonitored" system still comes at a monitored price with payment due every month for like ten years! Seriously.
  • Vivint App Mar 5, 2016

    By KingCableGuy
    This app works flawlessly. In response to the one user's statement about lag when setting from the car: this is a wifi issue and not the app. I will notice this from time to time myself when arming for the night with the app and the delay is ALWAYS due to wifi needing refreshed. The panel is "online" itself and not on private wifi. Changing to cellular data on your mobile device, especially if you're in the fringe zone of your wifi coverage, and giving your mobile device a second or two to catch its breath will overcome the extensive delay mentioned. Sometimes rebooting my mobile device is the cure. Technology is a wonderful thing if you can truly harness its abilities. App works as advertised and without issues. Keep in mind, the issue isn't with your system per say, you'll find proper wifi/cell data use will enhance your experience. I'm not just a Vivint user, I also work directly with wifi/data connections in my profession.
  • Too much “work” Aug 4, 2018

    By Zeebraha
    For several years I’ve so much appreciated getting a notification via text when our home doors were opened. I get to know when family is up and about or when I’m taking care of kids it alerts me to doors that shouldn’t be opening are opened etc etc. Before when I erased the latest notification all the ones before that would also disappear. Now each one has to be deleted separately. A real pain. I’m thinking your addition of a phone number to the message has done that. Plus sitting at a Willy Nelson concert last evening I got several notifications one after the other that someone was coming and going from my home. Come to find out they were all from our early morning normal routine but it took all day to notify me. So please undo what ever the last update has done.
  • Just keeps getting more difficult...NOW UPDATED Mar 10, 2017

    By Qtstill
    This is my second review, the first one from a couple of years ago is below in quotes. I recently noticed the app had been updated on my iPad and I can see everything again!!! Very happy now. I guess that extremely slim and almost undetectable font has gone out of fashion. Thank goodness 😀 "I thought updates were supposed to make apps better, easier & more functional but this app continues to get more difficult to use. First the font changed to tiny little lines that can barely be read by seniors or others with vision impairment. Now it has taken me 20 minutes to figure out & change thermostat schedules. I give Vivint 5 stars on everything except the ever-changing for the worse app."
  • Peace of Mind...even if you ARE paranoid! Dec 8, 2019

    By JBDMF
    Easy doin'! Remote control is everything, being able to set the system after you've already left is invaluable. Especially the notifications that give the ability to keep tabs on who's coming and going, with a reminder to help stay on it if you DO forget! User friendly and too easy! Well done! Notifications have a surplus of options, but a central contacts list for users would be helpful!
  • Vivint App Review Mar 7, 2019

    By Baro's Iphone
    The vivint app has worked great for us. I like saving money by adjusting temperature at home remotely. I feel safe with vivint notifications when doors are open and I’m not home. I like having access to the camera from my phone. But the most important benefit to me is being able to activate my home security system from anywhere I have internet access,( it those slow down the remote commands on cloudy/bad weather days. This vivint app is good.
  • App Ok Feb 16, 2018

    By Comgear
    I like the app and its functionality but only wish it would let you bypass a door or other device from the app. We have dogs that we occasionally let out during the night and have to go to the panel to bypass the bedroom door when we set the alarm for the night if we forget before going to bed. Small problem but just wish it had that feature. Thanks.
  • Bugs Aug 26, 2017

    By stevej01a
    1. The activity section doesn't always refresh/update to show real-time activity. 2. False notifications of an open door. I don't know how many times I've gone to arm my alarm and it says the front door (which I've just locked) is still open. I check the sensor and battery, and everything seems fine. 3. Occasionally logging in is troublesome. Hangs for a long time; have to restart the app and try again.
  • The app itself Aug 7, 2016

    By numedpick
    The vivint app itself is a valuable tool to utilize the system. A number of the comments deal with the business practices and the app review is not the place for it. It would be helpful if we are not limited to only proprietary equipment once we have completed the contract and our original equipment purchases
  • 5 Star alarm Feb 27, 2017

    By Graha104
    Vivint is an excellent alarm & SUPPORT service. When we have had to contact them, we have had excellent care. This app has provided us with the capability of turning on lights, as well as our being able to adjust our thermostat and set the alarm from our phone. Highly recommend Vivint!
  • Great app but.... Nov 20, 2016

    By Southof77
    the actual monitoring is a different story. App is simple and user friendly but does lack any of the options or functionality the the wall unit has. In fact i find the app is easier to use than the wall monitoring unit or control panel and think that the panel should be eliminated since it only gives a perpetrator something to either break or make the homeowner deactivate. Something much harder to do since the perp would not want the homeowner to even have their phone when committing the crime and most likely take the phone away so turning the alarm off would be impossible to do. Service from the company on the other hand is not impressive as i have yet to ever get a follow up call once the alarm has been tripped. So if your looking for an unmonitored alarm system with some pretty good modern technology then this system is right for you. Keep in mind it will be extremely expensive since this "unmonitored" system still comes at a monitored price with payment due every month for like ten years! Seriously.
  • Vivint App Mar 5, 2016

    By KingCableGuy
    This app works flawlessly. In response to the one user's statement about lag when setting from the car: this is a wifi issue and not the app. I will notice this from time to time myself when arming for the night with the app and the delay is ALWAYS due to wifi needing refreshed. The panel is "online" itself and not on private wifi. Changing to cellular data on your mobile device, especially if you're in the fringe zone of your wifi coverage, and giving your mobile device a second or two to catch its breath will overcome the extensive delay mentioned. Sometimes rebooting my mobile device is the cure. Technology is a wonderful thing if you can truly harness its abilities. App works as advertised and without issues. Keep in mind, the issue isn't with your system per say, you'll find proper wifi/cell data use will enhance your experience. I'm not just a Vivint user, I also work directly with wifi/data connections in my profession.
  • Too much “work” Aug 4, 2018

    By Zeebraha
    For several years I’ve so much appreciated getting a notification via text when our home doors were opened. I get to know when family is up and about or when I’m taking care of kids it alerts me to doors that shouldn’t be opening are opened etc etc. Before when I erased the latest notification all the ones before that would also disappear. Now each one has to be deleted separately. A real pain. I’m thinking your addition of a phone number to the message has done that. Plus sitting at a Willy Nelson concert last evening I got several notifications one after the other that someone was coming and going from my home. Come to find out they were all from our early morning normal routine but it took all day to notify me. So please undo what ever the last update has done.
  • Just keeps getting more difficult...NOW UPDATED Mar 10, 2017

    By Qtstill
    This is my second review, the first one from a couple of years ago is below in quotes. I recently noticed the app had been updated on my iPad and I can see everything again!!! Very happy now. I guess that extremely slim and almost undetectable font has gone out of fashion. Thank goodness 😀 "I thought updates were supposed to make apps better, easier & more functional but this app continues to get more difficult to use. First the font changed to tiny little lines that can barely be read by seniors or others with vision impairment. Now it has taken me 20 minutes to figure out & change thermostat schedules. I give Vivint 5 stars on everything except the ever-changing for the worse app."
  • Peace of Mind...even if you ARE paranoid! Dec 8, 2019

    By JBDMF
    Easy doin'! Remote control is everything, being able to set the system after you've already left is invaluable. Especially the notifications that give the ability to keep tabs on who's coming and going, with a reminder to help stay on it if you DO forget! User friendly and too easy! Well done! Notifications have a surplus of options, but a central contacts list for users would be helpful!
  • Vivint App Review Mar 7, 2019

    By Baro's Iphone
    The vivint app has worked great for us. I like saving money by adjusting temperature at home remotely. I feel safe with vivint notifications when doors are open and I’m not home. I like having access to the camera from my phone. But the most important benefit to me is being able to activate my home security system from anywhere I have internet access,( it those slow down the remote commands on cloudy/bad weather days. This vivint app is good.
  • App Ok Feb 16, 2018

    By Comgear
    I like the app and its functionality but only wish it would let you bypass a door or other device from the app. We have dogs that we occasionally let out during the night and have to go to the panel to bypass the bedroom door when we set the alarm for the night if we forget before going to bed. Small problem but just wish it had that feature. Thanks.
  • Bugs Aug 26, 2017

    By stevej01a
    1. The activity section doesn't always refresh/update to show real-time activity. 2. False notifications of an open door. I don't know how many times I've gone to arm my alarm and it says the front door (which I've just locked) is still open. I check the sensor and battery, and everything seems fine. 3. Occasionally logging in is troublesome. Hangs for a long time; have to restart the app and try again.
  • The app itself Aug 7, 2016

    By numedpick
    The vivint app itself is a valuable tool to utilize the system. A number of the comments deal with the business practices and the app review is not the place for it. It would be helpful if we are not limited to only proprietary equipment once we have completed the contract and our original equipment purchases
  • 5 Star alarm Feb 27, 2017

    By Graha104
    Vivint is an excellent alarm & SUPPORT service. When we have had to contact them, we have had excellent care. This app has provided us with the capability of turning on lights, as well as our being able to adjust our thermostat and set the alarm from our phone. Highly recommend Vivint!
  • Vivint: Bring back basic features!! Nov 19, 2017

    By TheBookVixen
    If you're thinking about getting Vivint, keep looking. There are other alarm monitoring companies out there that have more robust features for the same price as account or less. This used to be a great app until they removed much-needed features. Used to get notifications the moment a sensor (window or door) was opened. As a parent of young children, this was extremely helpful in keeping my children safe. For example, if a child opened a window or a door, I would be notified the moment it happened and could address the situation. But Vivint has removed this feature from the app and now you can only get a notification if and when a sensor has been opened for at least one full minute. Also used to be able to see on the home screen of the app which sensors were currently open. That is no longer the case. This app hasn't been updated in OVER A YEAR. Vivint is neglecting their loyal customers, who have been around long enough to still have the GO! control panel and penalizing them for not upgrading to their more expensive smart home panel. If you look at Vivint's Smart Home app, you'll see that it was updated as recently as one week ago. Unless Vivint brings back these features by the time my contract is up, I will leave and go with another alarm monitoring company that has more robust features.
  • Amateur company with inexperience people Aug 7, 2016

    By arrctek
    Nothing but miscommunication and try after try to show up with the right equipment. Halfass installation and without my guidance would of been a cluster! I would never buy another thing from this company! The installers were pleasant and willing to help but their company is a piece of sh!t. Not their fault they work for low class Managment trying to squeeze every cent out of you by lying and not delivering on what you agreed upon! This App I have reloaded a couple times now. Some times it allows me to login sometimes it doesn't. Not until I reload the app. I now have 3 years to deal with pile of crap. Security cameras and door locks! Most of all their ignorance on how to service a client!
  • App doesn’t arm or disarm Jul 9, 2020

    By Artist 502
    Seems it’s time to cancel this subscription and seek another company. They have tried forcing us into a new contract several times when renewing devices that “expire”, calls to pay on the phone cause their website don’t work, contract is 3 years, or a massive buyout. Not ideal for renters. This app only works on their old system which isn’t supported anymore. Last update on this app was also 4 years ago. They recently started charging 10 dollar late fees, this started the same month as a pandemic. Their bill pay website no longer loads no matter the browser, computer, phone or tablet. 5 years ago this company was great all around. Now I’d give zero stars if it was an option.
  • Good equipment but a crap app Mar 1, 2021

    By MicroSucks
    So 10 minutes ago I got a text that says I have a visitor at my front door as I’m hearing police sirens at six in the morning so I click open and it goes to the Vivint homepage with the cute house and airplane flying over it saying connecting connecting connecting to your home connecting to your home nothing happening connecting to your home Sirens closer after 4 minutes IStaring at their orange homepage I gave up got dressed and went and looked out the window g good thing no one was breaking and it was probably just the wind but I can’t see the footage because the app won’t open ! this is happened several times in various locations from sitting at home being in the bedroom like now driving out of town and very rarely does it connect in real time to show me what’s going on what good is a service if you can’t see what’s happening with your security? Bottom line: CRAP APP
  • Frustrated May 10, 2019

    By Holy Shatner!
    I get they want you to get the upgraded system with the upgraded app which has tons of great reviews but I think it’s crappy that you have a completely different app for your “more valuable” customers. We have been with you guys for a very long time and this app just doesn’t work well and I think we should be valued too. That being said, here are the issues with the app: The app does not stay updated. I like to see what the temp is in the house at random times and the app will say what the house was yesterday at some random time and when I try to pull down to refresh the info, the app takes several minutes of me doing this over and over to finally work. Sometimes when I change the temp on my phone after finally getting the info to update, it keeps changing what I said I wanted the new temp to be. Also, I loved the feature of knowing if I accidentally left my garage door open without driving back to my house but the app is so unreliable that I just can’t trust that it is right.
  • Wish I had never gotten Vivint May 17, 2018

    By Nickname attempt #9
    It doesn’t matter if the app works or not when none of the rest of the alarm system does. To bad I’m locked into a contract. December 1st 2019 I’ll be dropping them. I’ve had nothing but issues. As I type this my doorbell and den cameras are off line again. Livingroom motion sensor isn’t working. Shop door sensor isn’t working and I can’t get the driveway camera to record anything smaller than my truck. I hate it. If you call customer support you will be fixing the issue yourself over the phone for well over an hour. If you want a tech get ready to pay for one and monthly because thats how often you’ll need one.
  • SCAM SCAM SCAM!!! Jun 16, 2016

    By @LaFranchesca
    Vivint is a scam. They did an amazing presentation and we were their customer for at least three years. We loved the service but HATE the fine print which was never explained to us. We moved from one home to another and they didn't send a tech to move the equipment for us. We had to do it. Fine. We moved it and then they had us purchase new equipment (upgraded equipment) and extended or contract without notification. We recently moved to a new home where we don't need the system anymore and they're charging us a monthly up until 'contract cancellation' WHICH IS FIVE YEARS!! They charged our account over $2000 to cancel the service. Keep your money folks!
  • Unreliable to the point of being useless Jun 25, 2017

    By STAY FRANK
    Each time I try and arm or disarm my system from the app, there is a 30-40 minute delay between the time I tap the button and the time the system actually responds. Oftentimes I get error messages saying that the command timed out, and was not sent to the server. It's extremely frustrating sitting in my car in my driveway for 30 minutes waiting for my alarm system to deactivate. And it's annoying having to run inside and disarm the panel manually before the shrieking alarm wakes up the whole neighborhood. There is also a delay in the time it takes for the app to recognize when doors/windows are open or closed. It gives me notifications that doors and windows are open, even when they have already been closed. It does not make a difference if I am connected to WiFi or using my cell phone's data. There is always a big delay, which makes the app unreliable to the point of being completely useless.
  • Service Apr 16, 2019

    By Kcasher
    Convenient for making adjustments on phone but have dead batteries and still on 2G. Called for upgrade was told it would cost $400 plus to upgrade. I have had the same system for many years and they want me to pay more now than what I paid to get the service. How is that, you would think they would be trying to keep me as a customer but they didn’t care. Thinking about calling them to come get it and go with another company.
  • Update needed Aug 19, 2020

    By Melinda Wray
    Vivint, as a long term customer, I wish your IT team would update this version of the app, since this is what I’m stuck using. It won’t allow me to log in and each time I speak with a representative, they tell me to change my password, which doesn’t help, and then state “the app is being updated so check in 2-3 hours.” Since the app doesn’t show an update in 4 years, I’m under the impression that’s a farce to get me off the phone and can’t help me log into my own system from a mobile app. Not impressed. Unless this changes, I’ll be canceling my subscription and going with another company.

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  • Great app but.... Nov 20, 2016

    By Southof77
    the actual monitoring is a different story. App is simple and user friendly but does lack any of the options or functionality the the wall unit has. In fact i find the app is easier to use than the wall monitoring unit or control panel and think that the panel should be eliminated since it only gives a perpetrator something to either break or make the homeowner deactivate. Something much harder to do since the perp would not want the homeowner to even have their phone when committing the crime and most likely take the phone away so turning the alarm off would be impossible to do. Service from the company on the other hand is not impressive as i have yet to ever get a follow up call once the alarm has been tripped. So if your looking for an unmonitored alarm system with some pretty good modern technology then this system is right for you. Keep in mind it will be extremely expensive since this "unmonitored" system still comes at a monitored price with payment due every month for like ten years! Seriously.
  • Vivint App Mar 5, 2016

    By KingCableGuy
    This app works flawlessly. In response to the one user's statement about lag when setting from the car: this is a wifi issue and not the app. I will notice this from time to time myself when arming for the night with the app and the delay is ALWAYS due to wifi needing refreshed. The panel is "online" itself and not on private wifi. Changing to cellular data on your mobile device, especially if you're in the fringe zone of your wifi coverage, and giving your mobile device a second or two to catch its breath will overcome the extensive delay mentioned. Sometimes rebooting my mobile device is the cure. Technology is a wonderful thing if you can truly harness its abilities. App works as advertised and without issues. Keep in mind, the issue isn't with your system per say, you'll find proper wifi/cell data use will enhance your experience. I'm not just a Vivint user, I also work directly with wifi/data connections in my profession.
  • Peace of Mind...even if you ARE paranoid! Dec 8, 2019

    By JBDMF
    Easy doin'! Remote control is everything, being able to set the system after you've already left is invaluable. Especially the notifications that give the ability to keep tabs on who's coming and going, with a reminder to help stay on it if you DO forget! User friendly and too easy! Well done! Notifications have a surplus of options, but a central contacts list for users would be helpful!
  • The app itself Aug 7, 2016

    By numedpick
    The vivint app itself is a valuable tool to utilize the system. A number of the comments deal with the business practices and the app review is not the place for it. It would be helpful if we are not limited to only proprietary equipment once we have completed the contract and our original equipment purchases
  • 5 Star alarm Feb 27, 2017

    By Graha104
    Vivint is an excellent alarm & SUPPORT service. When we have had to contact them, we have had excellent care. This app has provided us with the capability of turning on lights, as well as our being able to adjust our thermostat and set the alarm from our phone. Highly recommend Vivint!
  • Amazing App May 14, 2016

    By All About Me <3
    I love my Vivint system and the app is amazing! This app is and has been reliable for over 4 years and still going strong. It's very friendly user because my kids can use it as good or better than I can. You want go wrong with this system and you'll love the app.👍🏾
  • Awesomeness Jun 23, 2017

    By Mr. Goodrice
    This company is great! There customer service is out of this world. Had a tech come out and install a upgraded version of my t-stat and video camera because they were not talking to my new wireless router from Att for free! Thank you Vivint for being a stand out company. I have no complaints!
  • Great when traveling May 10, 2016

    By INVSTG8R
    We travel a lot. One day we were over 3000 miles away from our home. VIVINT called my cell and notified me someone had entered our home and the police has been called. As far as I am concerned, this system has more than paid for itself.
  • We're happy! Jun 11, 2016

    By Rebeccarob197621
    Very happy that we have this app to arm or disarm our system from our phones. We can disarm on our way home so we don't have to worry about the 30 second window and we can arm after we've left home if we forgot.
  • Vivint app Apr 17, 2016

    By Alaskan6
    I appreciate that I can control all my devices from the app no matter where I am. Since they changed the on-line site I an no longer control things from my MacBook. The app is my only option.
  • Just keeps getting more difficult...NOW UPDATED Mar 10, 2017

    By Qtstill
    This is my second review, the first one from a couple of years ago is below in quotes. I recently noticed the app had been updated on my iPad and I can see everything again!!! Very happy now. I guess that extremely slim and almost undetectable font has gone out of fashion. Thank goodness 😀 "I thought updates were supposed to make apps better, easier & more functional but this app continues to get more difficult to use. First the font changed to tiny little lines that can barely be read by seniors or others with vision impairment. Now it has taken me 20 minutes to figure out & change thermostat schedules. I give Vivint 5 stars on everything except the ever-changing for the worse app."
  • Vivint App Review Mar 7, 2019

    By Baro's Iphone
    The vivint app has worked great for us. I like saving money by adjusting temperature at home remotely. I feel safe with vivint notifications when doors are open and I’m not home. I like having access to the camera from my phone. But the most important benefit to me is being able to activate my home security system from anywhere I have internet access,( it those slow down the remote commands on cloudy/bad weather days. This vivint app is good.
  • App Ok Feb 16, 2018

    By Comgear
    I like the app and its functionality but only wish it would let you bypass a door or other device from the app. We have dogs that we occasionally let out during the night and have to go to the panel to bypass the bedroom door when we set the alarm for the night if we forget before going to bed. Small problem but just wish it had that feature. Thanks.
  • iOS 12 & WatchOS 5 beta test feedback Aug 5, 2018

    By RickoDean
    I am currently testing both iOS 12 & WatchOS 5 for apple developers. According to my apple iWatch Vivint app will need to be updated so that it’s compatible with the new soon to come apple OS. It’s set to release sometime next month. So your developers may need to begin working on the update as I can not use the app on my apple watch
  • Vivint app Nov 2, 2018

    By Hollywood Mom
    For the most part, it's a great app ALTHOUGH sometimes it seems to lag (up to 10 minutes) when we're setting our alarm in the car. Fix that problem and it becomes a 5 star review. Customer Service is very responsive! Thank you. PS. Please update App to use with Face ID
  • Great app Apr 5, 2016

    By Hpc mm
    The app works great. I do wish for one thing, though, and that's a panic button. We almost always have our phones right with us, and if we hear an intruder coming in, it would be great to be able to instantly notify police or vivint.
  • Works Jan 31, 2017

    By Ekkellyrn
    Nothing fancy. But I love being able to set and turn off my alarm from my phone. I also like being able to see which sensors have been tripped.
  • Simple and Easy May 3, 2016

    By ForgetfulMe199912866
    This app is simple and easy to use. Just tap the icon. Like all other apps, it can be fast or slow depending on the connection. When my key fob doesn't work I use this app.
  • Not bad could be better May 13, 2016

    By Willie Pod
    App shows system armed I can hear the deadbolt lock yet it shows unlocked. Other than that not bad. Only wish video had larger capacity.
  • 😊👍🏼 Apr 13, 2016

    By Jodath79
    Overall, good app. However, I've experienced (for months) lag in setting and disarming the alarm from my phone. (2 different phones, Galaxy S3 & iPhone 6 Plus).
  • Too much “work” Aug 4, 2018

    By Zeebraha
    For several years I’ve so much appreciated getting a notification via text when our home doors were opened. I get to know when family is up and about or when I’m taking care of kids it alerts me to doors that shouldn’t be opening are opened etc etc. Before when I erased the latest notification all the ones before that would also disappear. Now each one has to be deleted separately. A real pain. I’m thinking your addition of a phone number to the message has done that. Plus sitting at a Willy Nelson concert last evening I got several notifications one after the other that someone was coming and going from my home. Come to find out they were all from our early morning normal routine but it took all day to notify me. So please undo what ever the last update has done.
  • Bugs Aug 26, 2017

    By stevej01a
    1. The activity section doesn't always refresh/update to show real-time activity. 2. False notifications of an open door. I don't know how many times I've gone to arm my alarm and it says the front door (which I've just locked) is still open. I check the sensor and battery, and everything seems fine. 3. Occasionally logging in is troublesome. Hangs for a long time; have to restart the app and try again.
  • It works, but... Mar 9, 2016

    By sailingtwidget
    Like I said, it works. Not a whole bunch to speak of. In comparison to other alarm providers this app is very basic and doesn't give you bells and whistles. However, I also feel that is something that Vivint is responsible for in their product offering. These probably do not directly correlate to the app. Add features like Nest, Lutron, Ring etc., not just your proprietary products and that will get you higher marks.
  • Old problem , fixed long ago. NEW problem 4th bedroom notListed on app as protected Dec 15, 2016

    By Billie Richmond
    Why do I have to wait 7days to get service restored when all I did was what the person at Vivint told me to do???i have wires sticking out of my wall and am being billed! I can't even get a hold of anyone to make a an appointment sooner than seven days It works when it wants to. Often shows front door as open when it is not.
  • Needs an update Jan 26, 2017

    By Katy_Jas
    Love this app but it hasn't been updated in quite awhile. Wish they would update so features work better and quicker. To see temp for thermostat have to pull down page to refresh several times to get the current temp. Things should work better than they do.
  • Last update :-( Jun 6, 2016

    By DannyinTX
    The last update has slowed the app at start up. This has been noticed on 3 different smart phones. It shouldn't take almost a full minute to open. I also wish you could set your own fan time instead of the 1/3/ or 24 hrs.
  • It's pretty good Feb 21, 2017

    By Harley Den
    The app works most of the time. Sometimes you can't arm or disarm the system even when you're in the house. It can be very frustrating, especially when you use your phone or your wife's phone, and it won't arm/disarm.
  • Could be better Apr 28, 2016

    By Dustmel1
    It times out regularly. It doesn't always send the signal. Sometimes it takes a very long time to turn off the alarm. And hardly ever communicates with the wave device.
  • Log in Oct 7, 2018

    By Ip4!
    I’m happy with the service and the technical support. The app has gotten to be a pain, requiring a full log-on every time it’s opened. Didn’t use to be like that.
  • Good equipment but a crap app Mar 1, 2021

    By MicroSucks
    So 10 minutes ago I got a text that says I have a visitor at my front door as I’m hearing police sirens at six in the morning so I click open and it goes to the Vivint homepage with the cute house and airplane flying over it saying connecting connecting connecting to your home connecting to your home nothing happening connecting to your home Sirens closer after 4 minutes IStaring at their orange homepage I gave up got dressed and went and looked out the window g good thing no one was breaking and it was probably just the wind but I can’t see the footage because the app won’t open ! this is happened several times in various locations from sitting at home being in the bedroom like now driving out of town and very rarely does it connect in real time to show me what’s going on what good is a service if you can’t see what’s happening with your security? Bottom line: CRAP APP
  • Service Apr 16, 2019

    By Kcasher
    Convenient for making adjustments on phone but have dead batteries and still on 2G. Called for upgrade was told it would cost $400 plus to upgrade. I have had the same system for many years and they want me to pay more now than what I paid to get the service. How is that, you would think they would be trying to keep me as a customer but they didn’t care. Thinking about calling them to come get it and go with another company.
  • Not Ivy League. Nov 14, 2018

    By not ivy leage
    The concept is great just poorly executed. Had system for 6 yrs and my panel is not compatible with new devices and they want me to buy new panel to keep up with services I’m paying for. The app is steadily becoming more and more useless, have to try up to 5-6 time to change temps on thermostats. And sometimes never does it. Haven’t had a update on app this entire time. I find that hard to believe, someone is asleep in app development.
  • Needs a lot of work Dec 20, 2019

    By sebintracy
    The key fob needs work. There is no confirmation when turning the alarm off or on. This has been a real pain and has resulted in the alarm going off if the fob doesn’t send the signal to turn off the alarm. Downloading videos takes forever and most times it won’t play back at all. My wireless has a very good signal. Horrible app. I’m paying for a system that is supposed to work.
  • Not for people with cats!! Oct 6, 2016

    By wyochick
    When we signed up, we were assured the system was pet friendly which turned out to be untrue! Coming home to the police being here was a little embarrassing. Finally sent a tech who adjusted but could never set to "alarm away", ever, in the 3 years of contract! $66 per month for 3 years just to know which door someone opened? Unhappy ex-customers here.
  • Great when it's working 😔 Sep 15, 2016

    By Rantgay
    Several times a month the app is useless. For example, last night at midnight I was checking the app and it said my garage door was open. I went and checked and my garage door was closed. I reviewed the history and it doesn't go past 6:30 PM?? It's now 4:47AM the next morning and guess what? According to this app, my garage is still open and the history hadn't changed. How can I monitor my house if the app can't keep up?? Also, attempting to utilize the camera is very slow now. C'mon Vivant, catch up and fix your $h|t. Update - I've downgraded it to a 2 now. The lag is getting worse.
  • Hit or miss on tech support. I have had this app for a few yrs (8-10) Jan 30, 2020

    By Diggs Papi
    Recently was unable to log into it after changing my password on the online website it took 3 weeks to somewhat resolve it still not working up the original standards.
  • Great app, Love it Mar 15, 2016

    By AL2006
    Pros: I like the ability to check, arm and disarm the system from my phone. When it works, it works great! It is very intermittent! Had a few false alarms do to the fact that the phone showed disarmed when it was armed!!!! Cons: I would like to see more then 10 sensors. Fix the bugs
  • So slow it's almost useless Aug 4, 2017

    By jasondunn
    The app looks pretty good, but the time is takes to adjust the thermostat or arm the alarm is ridiculous. I can walk down my stairs and manually change my thermostat faster than this app can change it. Such shoddy tech they use.
  • Doesn't always work Feb 11, 2016

    By Unexpectedabyss
    Sometimes the app works great. It will load and I can see everything I need to see. Other times it won't load, my alarm will be set but my phone says it's not. Controls for the thermostat do not always work either.
  • Vivint: Bring back basic features!! Nov 19, 2017

    By TheBookVixen
    If you're thinking about getting Vivint, keep looking. There are other alarm monitoring companies out there that have more robust features for the same price as account or less. This used to be a great app until they removed much-needed features. Used to get notifications the moment a sensor (window or door) was opened. As a parent of young children, this was extremely helpful in keeping my children safe. For example, if a child opened a window or a door, I would be notified the moment it happened and could address the situation. But Vivint has removed this feature from the app and now you can only get a notification if and when a sensor has been opened for at least one full minute. Also used to be able to see on the home screen of the app which sensors were currently open. That is no longer the case. This app hasn't been updated in OVER A YEAR. Vivint is neglecting their loyal customers, who have been around long enough to still have the GO! control panel and penalizing them for not upgrading to their more expensive smart home panel. If you look at Vivint's Smart Home app, you'll see that it was updated as recently as one week ago. Unless Vivint brings back these features by the time my contract is up, I will leave and go with another alarm monitoring company that has more robust features.
  • Amateur company with inexperience people Aug 7, 2016

    By arrctek
    Nothing but miscommunication and try after try to show up with the right equipment. Halfass installation and without my guidance would of been a cluster! I would never buy another thing from this company! The installers were pleasant and willing to help but their company is a piece of sh!t. Not their fault they work for low class Managment trying to squeeze every cent out of you by lying and not delivering on what you agreed upon! This App I have reloaded a couple times now. Some times it allows me to login sometimes it doesn't. Not until I reload the app. I now have 3 years to deal with pile of crap. Security cameras and door locks! Most of all their ignorance on how to service a client!
  • App doesn’t arm or disarm Jul 9, 2020

    By Artist 502
    Seems it’s time to cancel this subscription and seek another company. They have tried forcing us into a new contract several times when renewing devices that “expire”, calls to pay on the phone cause their website don’t work, contract is 3 years, or a massive buyout. Not ideal for renters. This app only works on their old system which isn’t supported anymore. Last update on this app was also 4 years ago. They recently started charging 10 dollar late fees, this started the same month as a pandemic. Their bill pay website no longer loads no matter the browser, computer, phone or tablet. 5 years ago this company was great all around. Now I’d give zero stars if it was an option.
  • Frustrated May 10, 2019

    By Holy Shatner!
    I get they want you to get the upgraded system with the upgraded app which has tons of great reviews but I think it’s crappy that you have a completely different app for your “more valuable” customers. We have been with you guys for a very long time and this app just doesn’t work well and I think we should be valued too. That being said, here are the issues with the app: The app does not stay updated. I like to see what the temp is in the house at random times and the app will say what the house was yesterday at some random time and when I try to pull down to refresh the info, the app takes several minutes of me doing this over and over to finally work. Sometimes when I change the temp on my phone after finally getting the info to update, it keeps changing what I said I wanted the new temp to be. Also, I loved the feature of knowing if I accidentally left my garage door open without driving back to my house but the app is so unreliable that I just can’t trust that it is right.
  • Wish I had never gotten Vivint May 17, 2018

    By Nickname attempt #9
    It doesn’t matter if the app works or not when none of the rest of the alarm system does. To bad I’m locked into a contract. December 1st 2019 I’ll be dropping them. I’ve had nothing but issues. As I type this my doorbell and den cameras are off line again. Livingroom motion sensor isn’t working. Shop door sensor isn’t working and I can’t get the driveway camera to record anything smaller than my truck. I hate it. If you call customer support you will be fixing the issue yourself over the phone for well over an hour. If you want a tech get ready to pay for one and monthly because thats how often you’ll need one.
  • SCAM SCAM SCAM!!! Jun 16, 2016

    By @LaFranchesca
    Vivint is a scam. They did an amazing presentation and we were their customer for at least three years. We loved the service but HATE the fine print which was never explained to us. We moved from one home to another and they didn't send a tech to move the equipment for us. We had to do it. Fine. We moved it and then they had us purchase new equipment (upgraded equipment) and extended or contract without notification. We recently moved to a new home where we don't need the system anymore and they're charging us a monthly up until 'contract cancellation' WHICH IS FIVE YEARS!! They charged our account over $2000 to cancel the service. Keep your money folks!
  • Unreliable to the point of being useless Jun 25, 2017

    By STAY FRANK
    Each time I try and arm or disarm my system from the app, there is a 30-40 minute delay between the time I tap the button and the time the system actually responds. Oftentimes I get error messages saying that the command timed out, and was not sent to the server. It's extremely frustrating sitting in my car in my driveway for 30 minutes waiting for my alarm system to deactivate. And it's annoying having to run inside and disarm the panel manually before the shrieking alarm wakes up the whole neighborhood. There is also a delay in the time it takes for the app to recognize when doors/windows are open or closed. It gives me notifications that doors and windows are open, even when they have already been closed. It does not make a difference if I am connected to WiFi or using my cell phone's data. There is always a big delay, which makes the app unreliable to the point of being completely useless.
  • Update needed Aug 19, 2020

    By Melinda Wray
    Vivint, as a long term customer, I wish your IT team would update this version of the app, since this is what I’m stuck using. It won’t allow me to log in and each time I speak with a representative, they tell me to change my password, which doesn’t help, and then state “the app is being updated so check in 2-3 hours.” Since the app doesn’t show an update in 4 years, I’m under the impression that’s a farce to get me off the phone and can’t help me log into my own system from a mobile app. Not impressed. Unless this changes, I’ll be canceling my subscription and going with another company.
  • Crap Service and Equipment. Nov 21, 2020

    By OqRoyal
    First thing that you need to know is that after you spend thousands of dollars to purchase all the equipment and when the contract ends, You will not be able to use any of the equipment without a monthly subscription, nor will you be able to use the app. The cameras lag and constantly go offline same goes for the sensors and monitor. Oh and you will not have access to customer service to fix anything if you do not have a subscription. Morale of the story take your money and purchase your equipment and set up your own monitoring system on your phone.
  • Doesn’t seem to support multitasking Apr 8, 2016

    By SPTrask
    If I don’t keep the app on the screen with my iPhone, iPad, or Apple Watch awake after executing a command it usually won’t complete the command. Which means I have to keep starting at my device until it’s done—which usually takes an unacceptable amount of time. The Vivint app doesn’t even show up in the “background app refresh” settings, so it would seem that once the app isn’t on the screen, it stops working, like it’s 2009. Frankly everything about Vivint feels like it’s from the end of last decade, so this isn’t too big a surprise.

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