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Vita Cost

Vita Cost

Daniel Levin

Vita Cost

4.8 Ratings 21K+ Reviews 1K+ Downloads

About Vita Cost

Ratings & Reviews

4.8
21.3K+ Ratings
  1. 5
    84%
  2. 4
    11%
  3. 3
    2%
  4. 2
    1%
  5. 1
    2%
  • Very inconvenient and useless app Oct 7, 2018

    By DBertinot
    This app will error out when I attempt to use PayPal and sometimes credit cards. It works on their website. One year later-still trying to use it. Buggy and totally useless. Each item add or quantity change hangs the app for at least 30 seconds and multiple attempts at checkout are required. The whole process of ordering a few items takes 30-40 minutes. My blood pressure goes up every time I attempt to use this app. Not very happy with Vitacost right now. An online-only company should have a better app. They should replace their developers.
    more
  • Needs a few tweaks to make it great Nov 12, 2018

    By Ronald A Wilson
    I find that some of the links don’t take you to the page you’re looking for, and too many link pages that appear to be the same information. With that said, it will find items you are looking for in the search bar, if you know what you’re looking for. I use it and it will order your products and get them on the way to you, so I guess you can say it works. I feel that it would be better if the app when it finds a product, that it would only show the product one time and then offer drop down menus for the different options, such as quantity, potency, etc. I get confused looking at a product then scroll down and find the same named product and have to determine the difference between the two or sometimes more.
    more
  • Great service Dec 7, 2019

    By meekalamb
    I’ve used Vitacost for ten years now and they have never let me down. Always fast, always correct order, and once, I suspected that my mail carrier left a box on my porch, after my instructing against that, because we had a neighbor dog that carried off everything. I called Vitacost to tell them the predicament. They sent the whole order over again for free! What a great business move. I’ve never even looked for things anywhere else now, because they are my trusted source to whom I wish to be loyal. Meeka Malone, served in Alabama and Texas
    more
  • App has gotten much better Apr 30, 2018

    By Safe1913
    I like that this is a dedicated app, not just a link to their website. In the past there have been problems with getting kicked off of the site, and orders not being placed when the app said that it did place them. It seems that they have taken care of those problems now, and I do not experience those issues any longer. The descriptions are thorough, as is the nutrient information given. Of course they have Ratings with comments, which is always helpful. VitaCost has the best prices that I can find on many products, and of course they have many of their own products that are of good quality.
    more
  • Needs improvements Jan 25, 2019

    By Shorty_jolie
    Normally I like the app, other than 1. how long load times are. The app is always so slow when adding or removing things from cart or list, loading in between takes way too long. Also, 2. This is the 2nd time that the app has added EVERYTHING from my list (which is almost 150 items!) to my cart, which then takes FOREVER to go in and delete everything individually, there’s no option to “select all” or select multiple items at once to remove them. I don’t know why it’s doing this, but has been happening since last update to the app and is very inconvenient and time consuming. Will update review when these things can be addressed/fixed.
    more
  • The Worst Apr 4, 2019

    By lnking3
    First off, I love Vitacost and tell everyone about how good they are. The problem is with this app. When they updated about a year ago, it went downhill and can not seem to get its footing. It seems they are focused on the look of the app but forget having it work. I cannot get the search to work at all. I put in something like cinnamon and it comes back with zero results. I put in brand name and the same thing. I can find anything. I then decided to go to things o previously ordered, but when I click on it to add to cart it seems like it is going something but nothing gets added. This happened after I went through and tried to add about 8 items. After flipping through I clicked on the add selected to cart. It started to spin and then took me to the cart and nothing was added. I then found out that I needed to go to the products page from previously ordered items. It seemed to work for a while, but now nothing. Just keeps spinning. Also, for about a year I’ve been trying to scan the barcode with no results. Always comes up with zero results. So basically what I’m saying is the whole app is broken and they don’t seem to want to fix it. But hey it looks pretty. I will still use Vitacost because I love them, but will not be using this useless app any longer.
    more
  • Is this a joke? Apr 22, 2020

    By jlamarca
    I’ve never used Vitacost before but needed an item that they allegedly carry . . . so . . . after reading the reviews, I thought I’d download the app, register, then place an order. Well, it’s now apparent that the positive “reviews” must be fake and Vitacost is a complete SCAM! After trying to “register” without success for the past EIGHT HOURS, I’m deleting this waste of electrons from my phone and I’ll order the item from a real merchant. Specifically, it’s IMPOSSIBLE to register and place an order - EVERY time I attempt to do so, I get an “error” message that states, “We are having technical difficulties. Please try again or check back with us shortly.” After trying to register countless time over the past EIGHT HOURS, my guess is that this bogus app’s true purpose must be to harvest your personal address and contact information in order to spam you - it’s certainly not to place an order for merchandise. WHAT A JOKE! UPDATE: I just received notice that the developer has passed on my review to their web people. That’s “nice” but I erased this useless app from my phone and have already given my business to another merchant - in fact, my rather large order has already been shipped. Apple needs to remove useless apps such as this one.
    more
  • HORRIBLE APP Jan 2, 2018

    By Holistic Practitioner
    I almost want to quit shopping at vitacost because of this absolutely by far the worst app I’ve ever used! Not only does it NOT keep you logged in, it kicks you off ALL the time, orders you place through the app may or may NOT go through even after you get confirmation your order is complete, but the worst is the fact when you click on the app all I get is a white screen. So I deleted the app and reinstalled, this helped at first, BUT when I went back later to finish my order, I clicked on the app and ONCE AGAIN white screen! I’m ready to just stick with iHerb, their app doesn’t do this and their phone customer service is better, only reason I haven’t completely switched, vitacost prices are better. But dang.... time is money, AND I can’t put a price on the frustration this app has caused. In the 5 years I’ve used Vitacost, I’ve probably spend $15,000 in orders and I SHOULD be considered a very valuable customer but I’m not!
    more
  • Love Vitacost, but DO NOT USE THE APP Feb 27, 2020

    By BeccaDoss
    I’ve used Vitacost and the app for the past 6-7 years. The app back then was buggy, but it eventually loaded and actually showed the categories, whereas this app of the most recent years/updates won’t load any of the category pages (like Vegan, or Gluten Free, in the food and beverages category). It’s not my phone connection, either because other apps work just fine. And the inability to see the filters or keep more than one filter applied just isn’t possible I’m the app. I’ll use the website, but that’s unfortunate. I used to order very frequently, but unfortunately the not-friendly user interface and buggy glitches have plagued this app in ever incarnation, and the newest is no different, which makes me more likely to shop elsewhere before trying here. Which I hate, because as the girl says. I absolutely love Vitacost!
    more
  • Waste of time. May 4, 2019

    By snthomp2
    I have had to call in order to place every single order I’ve needed to place in the last 6 months to 1 year - this app DOES NOT WORK - I have to place a separate call and let the customer service rep into my cart to place the order for me. I don’t understand why it is still so hard, in this day and age, to place an order through an app and not a person. Incredibly frustrated - save yourself your time and just order through their website and NOT this application - it does not work. And apparently it never will. Update: whoever completed their brand new “overhaul” of this app forgot to add a confirmation screen after you place the order - beware duplicate orders and your card getting declined for fraud bc you had no idea it actually did try to go through more than once (it just never told you whether it had or not).
    more

No reviews available

  • Very inconvenient and useless app Oct 7, 2018

    By DBertinot
    This app will error out when I attempt to use PayPal and sometimes credit cards. It works on their website. One year later-still trying to use it. Buggy and totally useless. Each item add or quantity change hangs the app for at least 30 seconds and multiple attempts at checkout are required. The whole process of ordering a few items takes 30-40 minutes. My blood pressure goes up every time I attempt to use this app. Not very happy with Vitacost right now. An online-only company should have a better app. They should replace their developers.
    more
  • Great service Dec 7, 2019

    By meekalamb
    I’ve used Vitacost for ten years now and they have never let me down. Always fast, always correct order, and once, I suspected that my mail carrier left a box on my porch, after my instructing against that, because we had a neighbor dog that carried off everything. I called Vitacost to tell them the predicament. They sent the whole order over again for free! What a great business move. I’ve never even looked for things anywhere else now, because they are my trusted source to whom I wish to be loyal. Meeka Malone, served in Alabama and Texas
    more
  • Bad reviews must have a phone issue Feb 28, 2018

    By abbeyrose
    This app lacks nothing. It has worked beautifully ever since I installed it over a year ago. It's the fastest, simplest way to order from a company who has amazing practices and a wide selection of products for all kinds of health interests. It's also easy to send feedback to customer service in the app if you need a refund or replacement. The prices are highly competitive, too, and I can NEVER find such good deals locally. To add to this, it's easy to use the promos tab on the app to find deals for the day/week.
    more
  • Make it easier for mobile use Sep 18, 2018

    By LisaWags
    I love this company but this app needs a lot of bug fixes. It never remembers me and I order at least monthly. When I choose previously ordered items, you can’t press Add to Cart bc it’s under the header. PayPal payment option circled for about 5 minutes and then dumped me out. When it asked for feedback after my payment, you couldn’t do anything. It took me a total of 30 minutes to place an easy order. I would have loved to give feedback after all that.
    more
  • Needs a few tweaks to make it great Nov 12, 2018

    By Ronald A Wilson
    I find that some of the links don’t take you to the page you’re looking for, and too many link pages that appear to be the same information. With that said, it will find items you are looking for in the search bar, if you know what you’re looking for. I use it and it will order your products and get them on the way to you, so I guess you can say it works. I feel that it would be better if the app when it finds a product, that it would only show the product one time and then offer drop down menus for the different options, such as quantity, potency, etc. I get confused looking at a product then scroll down and find the same named product and have to determine the difference between the two or sometimes more.
    more
  • App has gotten much better Apr 30, 2018

    By Safe1913
    I like that this is a dedicated app, not just a link to their website. In the past there have been problems with getting kicked off of the site, and orders not being placed when the app said that it did place them. It seems that they have taken care of those problems now, and I do not experience those issues any longer. The descriptions are thorough, as is the nutrient information given. Of course they have Ratings with comments, which is always helpful. VitaCost has the best prices that I can find on many products, and of course they have many of their own products that are of good quality.
    more
  • Difficulty reviewing Jun 30, 2020

    By Rooney1921
    1) I do not know if it is your website; when I wanted to review my order it deleted my billing information. 2) I attempted to purchase some items That appears for purchase; the after adding them, they were sold out. Just should have said “out of order” initially. Thirdly; looking for facial products; under your filters it would be nice if it had an area; unisex male or female. I do not want to smell like a man’s shaving cream. Fourth; it would be really helpful if your prices noted how much one is paying per ounce/ or tea bag etc! That is just a budget contentious way to purchase certain items if you are trying a new item or something you have purchased in the past! Lastly, whenever I have wanted to be notified of your items being replaced into your warehouses; I have never been notified & I have a very valid email that works. It maybe due to your being short of staff. But this has occurred prior to the Covid-19 Virus! Thank you & I do like your products & shop from home for many years! Sincerely, Anna Marie Meyer
    more
  • Makes shopping easier! Feb 13, 2019

    By heatherdoc
    I've been a Vitacost customer for years and I love the variety, deep discounts and deals. It's great to have an app with nice functionality. Your buy one get one free sales have decreased in frequency but when they do happen, I'm excited! And you do offer fairly frequent buy one get one 50% off sales. I've noticed that after the last couple of updates the search function doesn't always work, so if you're not already aware of that, please put your focus there. I've had to go to the actual website to do searches in the last few months.
    more
  • Re-order function broken May 28, 2019

    By Labratlp
    I love vitacost but the app has problems The re-order from the previously ordered list does not work. I love being able to go through and see previously ordered item. But when I select an item and tap on add selected item to the cart. The app behaves as though it added even pips up and say “items added to your cart” but it does not add to the cart. I have to go and search each item individually to find them and add to my cart. Please fix this. Re-order used to work in previous versions of the app. But no longer.
    more
  • Needs improvements Jan 25, 2019

    By Shorty_jolie
    Normally I like the app, other than 1. how long load times are. The app is always so slow when adding or removing things from cart or list, loading in between takes way too long. Also, 2. This is the 2nd time that the app has added EVERYTHING from my list (which is almost 150 items!) to my cart, which then takes FOREVER to go in and delete everything individually, there’s no option to “select all” or select multiple items at once to remove them. I don’t know why it’s doing this, but has been happening since last update to the app and is very inconvenient and time consuming. Will update review when these things can be addressed/fixed.
    more
  • Issues with app, needs upgrade Sep 17, 2018

    By DebsaJ
    I like Vitacost but there are a few issues with the app. The first issue is that it doesn’t keep you logged in. Every time I get on the app I have to log in again. Sometimes while I’m browsing and try to add an item to my shopping cart it will ask me to log in again because it logged me out. This is the biggest issue. The other issues is that it’s super slow, you can’t zoom in to get a better view of the products, the app makes it difficult to add products to my lists, and it’s not easy to navigate through the app from one section to another. It isn’t user friendly and needs a huge upgrade.
    more
  • NO Views, Angles, Zooms, Hyperlinks Aug 22, 2018

    By LosAngeles, CA
    It would be helpful if we could tap on the product photo and it open a photo window of the product enlarged, then be able to swipe for views front, back, side of the product/label and pinch a view to zoom-in on it. Additionally, when viewing your account's "past orders", you should be able to tap on product in your order and it take you to that item's product page (sometimes you just want to read the details or label again—and get there/back quickly); as it is now, taping on an item in your past orders selects the item for reordering... reordering should be an OPTION, an option you make by tapping a "reorder" button NEXT TO the item(s).
    more
  • The Worst Apr 4, 2019

    By lnking3
    First off, I love Vitacost and tell everyone about how good they are. The problem is with this app. When they updated about a year ago, it went downhill and can not seem to get its footing. It seems they are focused on the look of the app but forget having it work. I cannot get the search to work at all. I put in something like cinnamon and it comes back with zero results. I put in brand name and the same thing. I can find anything. I then decided to go to things o previously ordered, but when I click on it to add to cart it seems like it is going something but nothing gets added. This happened after I went through and tried to add about 8 items. After flipping through I clicked on the add selected to cart. It started to spin and then took me to the cart and nothing was added. I then found out that I needed to go to the products page from previously ordered items. It seemed to work for a while, but now nothing. Just keeps spinning. Also, for about a year I’ve been trying to scan the barcode with no results. Always comes up with zero results. So basically what I’m saying is the whole app is broken and they don’t seem to want to fix it. But hey it looks pretty. I will still use Vitacost because I love them, but will not be using this useless app any longer.
    more
  • Is this a joke? Apr 22, 2020

    By jlamarca
    I’ve never used Vitacost before but needed an item that they allegedly carry . . . so . . . after reading the reviews, I thought I’d download the app, register, then place an order. Well, it’s now apparent that the positive “reviews” must be fake and Vitacost is a complete SCAM! After trying to “register” without success for the past EIGHT HOURS, I’m deleting this waste of electrons from my phone and I’ll order the item from a real merchant. Specifically, it’s IMPOSSIBLE to register and place an order - EVERY time I attempt to do so, I get an “error” message that states, “We are having technical difficulties. Please try again or check back with us shortly.” After trying to register countless time over the past EIGHT HOURS, my guess is that this bogus app’s true purpose must be to harvest your personal address and contact information in order to spam you - it’s certainly not to place an order for merchandise. WHAT A JOKE! UPDATE: I just received notice that the developer has passed on my review to their web people. That’s “nice” but I erased this useless app from my phone and have already given my business to another merchant - in fact, my rather large order has already been shipped. Apple needs to remove useless apps such as this one.
    more
  • HORRIBLE APP Jan 2, 2018

    By Holistic Practitioner
    I almost want to quit shopping at vitacost because of this absolutely by far the worst app I’ve ever used! Not only does it NOT keep you logged in, it kicks you off ALL the time, orders you place through the app may or may NOT go through even after you get confirmation your order is complete, but the worst is the fact when you click on the app all I get is a white screen. So I deleted the app and reinstalled, this helped at first, BUT when I went back later to finish my order, I clicked on the app and ONCE AGAIN white screen! I’m ready to just stick with iHerb, their app doesn’t do this and their phone customer service is better, only reason I haven’t completely switched, vitacost prices are better. But dang.... time is money, AND I can’t put a price on the frustration this app has caused. In the 5 years I’ve used Vitacost, I’ve probably spend $15,000 in orders and I SHOULD be considered a very valuable customer but I’m not!
    more
  • Love Vitacost, but DO NOT USE THE APP Feb 27, 2020

    By BeccaDoss
    I’ve used Vitacost and the app for the past 6-7 years. The app back then was buggy, but it eventually loaded and actually showed the categories, whereas this app of the most recent years/updates won’t load any of the category pages (like Vegan, or Gluten Free, in the food and beverages category). It’s not my phone connection, either because other apps work just fine. And the inability to see the filters or keep more than one filter applied just isn’t possible I’m the app. I’ll use the website, but that’s unfortunate. I used to order very frequently, but unfortunately the not-friendly user interface and buggy glitches have plagued this app in ever incarnation, and the newest is no different, which makes me more likely to shop elsewhere before trying here. Which I hate, because as the girl says. I absolutely love Vitacost!
    more
  • Waste of time. May 4, 2019

    By snthomp2
    I have had to call in order to place every single order I’ve needed to place in the last 6 months to 1 year - this app DOES NOT WORK - I have to place a separate call and let the customer service rep into my cart to place the order for me. I don’t understand why it is still so hard, in this day and age, to place an order through an app and not a person. Incredibly frustrated - save yourself your time and just order through their website and NOT this application - it does not work. And apparently it never will. Update: whoever completed their brand new “overhaul” of this app forgot to add a confirmation screen after you place the order - beware duplicate orders and your card getting declined for fraud bc you had no idea it actually did try to go through more than once (it just never told you whether it had or not).
    more

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