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Victoria’s Secret

Victoria’s Secret

Victoria's Secret Mobile App

The Sexiest Bras, Lingerie & Fashion

4.6 Ratings 226K+ Reviews 5M+ Downloads

Coupon for this app

Ratings & Reviews

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  • Jun 14, 2021

    By Heidi Hernandez
    okay for quick short orders, but it's a pain to order more than one or two items. It also doesn't have the option to share or print anything from your cart or final order page.
  • Can not get check out to function properly Nov 6, 2018

    By LisaIXOYE
    I have tried to place an order and connect it to my offers that I have received in the mail, the app does not allow more than three offers within it, however it will not accept more than two offers. Then when I’m trying to connect it to make a payment it clears out the offers category and I have to start back over. since I am working off of pieces of paper that have been mailed to me, and printed in a font that is generally illegible unless I take a photo and make notes it becomes quite cumbersome when I have to re-enter information multiple times before it’ll actually go through. The other issue that I have is I have attempted to make a payment on my angel card through the app and have been completely unsuccessful every time. I’ve been sending my payment to VS and they charge me a late fee, when it would have been in time if I could have gotten the app to work properly.
  • Online App Dec 24, 2018

    By Brooke Clement
    The Victoria’s Secret app and online shopping is 10 times better than the store because it has over 50% more in stock and more collections and it’s a shame that the store doesn’t carry him anything that is short or tall they only carry regular length which is a model size and the people in the store absolutely so rude to me every time I go in and when I called Victoria’s Secret in their great especially recently win couple pairs of my underwear came up missing in my order for Christmas and they made sure to get those sent right out since I am the highest court order I Victoria’s Secret and I spend a lot of money there and when I walk into the store they treat me like crap and it’s very very aggravating thank God for the app and online shopping!
  • Cannot update my app or get into it for a month now Dec 20, 2020

    By desperatly seeking ipsy?
    I cannot get into my app or update my app for about a month now I’m getting a little frustrated every time I go to press update it takes me to the app and it says update again and then when I go back to update it loads but then it doesn’t go to the app what is going on with the app and developer getting a little frustrated I am a very avid shopper of Victoria’s Secret and I love that Heavenlee pajamas and I would like to shop but I can’t I have to go to the main websiteHow can I fix this issue? Is there anyway that you can help me out to fix this issue thank you very much hope to hear from someone soon I would hate to stop shopping at Victoria’s Secret just because of an app?
  • May 31, 2021

    By Windy Reece
    There's nothing like SHOWING YOURSELF SOME LOVE!! It's super easy, you get awesome deals and special alerts for online purchases. As women we tend to forget about ourself, we are busy multi-tasking and handling our business. This app gives us that brief moment TO TAKE CARE OF OURSELVES & Self indulge in our basic needs or just because it's a cute jogger set.. I THINK EVERY WOMAN SHOULD HAVE THIS!!
  • Oh yeah! Nov 13, 2018

    By Soares91716
    Victoria’s Secret Online shopping is so much better then shopping in the stores! Especially when shipping is FREE! Today I went to my local Victoria’s Secret store and I was so bummed out when I found out they were out of my size in the underwear I wanted, especially cause there’s was a wonderful deal on undies! So thinking if I get online they might be out of my size too. But I gave it a shot. And behold. I was able to get the undies in the size I need plus more, cute pajamas and a some cute bras! I punched in my offer codes and was able to save money by buying more! So worth it! But now in order to get my free shipping I just have to wait a little longer for my items to arrive but totally worth it!
  • May 26, 2021

    By O'oL_Chief
    Very Close-2-Excellent°!! But there was Jus_That"1 Problem! I'M A GUY & WHEN I TRY 2-PLACE MY ORDER;" I CAN'T USE MY DISCOUNT'S I'VE EARNED FROM SHOPPING WITH-(VS)-AS MUCH AS I DO"; It's Saying the CODE can't be used on the item's I'm trying 2 purchase & 2 pick something else"; Well that's MY Problem cause there's Nothing Else for Men On The Entire Site Nothing But Only-2 Item's & I can't pick either 1 of them! I DON'T THINK THAT'S FAIR AT ALL°!!!!!
  • Fix your app Nov 27, 2018

    By andiliion
    I've been using the app for a while now and it definitely needs some updates. For one it always seems to conveniently stop working when there is a decent sale. There was a flash sale for a few hours a while ago and the app won't even load up/ or I just can't check out. This has happened a few times and I’ve just had to get on the actual website to purchase anything. The app is very laggy when it comes to loading screens and looking at multiple items. It also gives me a message saying 'this page is unavailable' when I go to look at my orders. The most basic of apps should be able to show you your own orders... I also agree with some of the other reviewers, if I'm spending the money let me use all my available offer codes / coupons. Limit of three is kind of cheap.
  • Flawlessly amazing Feb 3, 2021

    By JodieLeogh
    I am beyond thrilled to finally know and see bras now in my size. The app I found have several glitches that need to be addressed. The consistency between the PayPal app the ability to add all coupons to order. I still was unable to properly address the concern through the chat on website, app, or desktop. I was approved for a credit line and finalized an order with confirmation and still I am unable to retrieve that information. Also, it has come to my attention that the call centers associated with all apps have now gained the ability to access our accounts as well as emails. I have also found that in the recaptcha this has been the case as well. I have been investigating this issue as well as many others for well over 23 years. Jodie Leigh Rollins-Irving,Texas
  • May 11, 2021

    By Frank Lobo
    I love the VS website because it saves me hours of time waiting in line at stores and has much more inventory available. I can shop for my wife and 2 daughters who love being spoiled. Customer service is always very helpful and can usually take care of any problem with you on the phone. One of my top 3 favorite apps.
  • Jun 14, 2021

    By Heidi Hernandez
    okay for quick short orders, but it's a pain to order more than one or two items. It also doesn't have the option to share or print anything from your cart or final order page.
  • Can not get check out to function properly Nov 6, 2018

    By LisaIXOYE
    I have tried to place an order and connect it to my offers that I have received in the mail, the app does not allow more than three offers within it, however it will not accept more than two offers. Then when I’m trying to connect it to make a payment it clears out the offers category and I have to start back over. since I am working off of pieces of paper that have been mailed to me, and printed in a font that is generally illegible unless I take a photo and make notes it becomes quite cumbersome when I have to re-enter information multiple times before it’ll actually go through. The other issue that I have is I have attempted to make a payment on my angel card through the app and have been completely unsuccessful every time. I’ve been sending my payment to VS and they charge me a late fee, when it would have been in time if I could have gotten the app to work properly.
  • Online App Dec 24, 2018

    By Brooke Clement
    The Victoria’s Secret app and online shopping is 10 times better than the store because it has over 50% more in stock and more collections and it’s a shame that the store doesn’t carry him anything that is short or tall they only carry regular length which is a model size and the people in the store absolutely so rude to me every time I go in and when I called Victoria’s Secret in their great especially recently win couple pairs of my underwear came up missing in my order for Christmas and they made sure to get those sent right out since I am the highest court order I Victoria’s Secret and I spend a lot of money there and when I walk into the store they treat me like crap and it’s very very aggravating thank God for the app and online shopping!
  • Cannot update my app or get into it for a month now Dec 20, 2020

    By desperatly seeking ipsy?
    I cannot get into my app or update my app for about a month now I’m getting a little frustrated every time I go to press update it takes me to the app and it says update again and then when I go back to update it loads but then it doesn’t go to the app what is going on with the app and developer getting a little frustrated I am a very avid shopper of Victoria’s Secret and I love that Heavenlee pajamas and I would like to shop but I can’t I have to go to the main websiteHow can I fix this issue? Is there anyway that you can help me out to fix this issue thank you very much hope to hear from someone soon I would hate to stop shopping at Victoria’s Secret just because of an app?
  • May 31, 2021

    By Windy Reece
    There's nothing like SHOWING YOURSELF SOME LOVE!! It's super easy, you get awesome deals and special alerts for online purchases. As women we tend to forget about ourself, we are busy multi-tasking and handling our business. This app gives us that brief moment TO TAKE CARE OF OURSELVES & Self indulge in our basic needs or just because it's a cute jogger set.. I THINK EVERY WOMAN SHOULD HAVE THIS!!
  • Oh yeah! Nov 13, 2018

    By Soares91716
    Victoria’s Secret Online shopping is so much better then shopping in the stores! Especially when shipping is FREE! Today I went to my local Victoria’s Secret store and I was so bummed out when I found out they were out of my size in the underwear I wanted, especially cause there’s was a wonderful deal on undies! So thinking if I get online they might be out of my size too. But I gave it a shot. And behold. I was able to get the undies in the size I need plus more, cute pajamas and a some cute bras! I punched in my offer codes and was able to save money by buying more! So worth it! But now in order to get my free shipping I just have to wait a little longer for my items to arrive but totally worth it!
  • May 26, 2021

    By O'oL_Chief
    Very Close-2-Excellent°!! But there was Jus_That"1 Problem! I'M A GUY & WHEN I TRY 2-PLACE MY ORDER;" I CAN'T USE MY DISCOUNT'S I'VE EARNED FROM SHOPPING WITH-(VS)-AS MUCH AS I DO"; It's Saying the CODE can't be used on the item's I'm trying 2 purchase & 2 pick something else"; Well that's MY Problem cause there's Nothing Else for Men On The Entire Site Nothing But Only-2 Item's & I can't pick either 1 of them! I DON'T THINK THAT'S FAIR AT ALL°!!!!!
  • Fix your app Nov 27, 2018

    By andiliion
    I've been using the app for a while now and it definitely needs some updates. For one it always seems to conveniently stop working when there is a decent sale. There was a flash sale for a few hours a while ago and the app won't even load up/ or I just can't check out. This has happened a few times and I’ve just had to get on the actual website to purchase anything. The app is very laggy when it comes to loading screens and looking at multiple items. It also gives me a message saying 'this page is unavailable' when I go to look at my orders. The most basic of apps should be able to show you your own orders... I also agree with some of the other reviewers, if I'm spending the money let me use all my available offer codes / coupons. Limit of three is kind of cheap.
  • Flawlessly amazing Feb 3, 2021

    By JodieLeogh
    I am beyond thrilled to finally know and see bras now in my size. The app I found have several glitches that need to be addressed. The consistency between the PayPal app the ability to add all coupons to order. I still was unable to properly address the concern through the chat on website, app, or desktop. I was approved for a credit line and finalized an order with confirmation and still I am unable to retrieve that information. Also, it has come to my attention that the call centers associated with all apps have now gained the ability to access our accounts as well as emails. I have also found that in the recaptcha this has been the case as well. I have been investigating this issue as well as many others for well over 23 years. Jodie Leigh Rollins-Irving,Texas
  • May 11, 2021

    By Frank Lobo
    I love the VS website because it saves me hours of time waiting in line at stores and has much more inventory available. I can shop for my wife and 2 daughters who love being spoiled. Customer service is always very helpful and can usually take care of any problem with you on the phone. One of my top 3 favorite apps.
  • Jun 16, 2021

    By Valerie Morgan Rodriguez
    Well, the app was working for me until about May. Now I get the error/refresh request message others have mentioned. Despite refreshes, data in the app never loads.
  • Jun 18, 2021

    By Melissa no
    They store your credit card info without asking your permission and then give you no way to delete it. Bought 5 bras, returned 5 bras. I use to love VS back in the day, now I'm disgusted by it. I will find a better company to spend my money.
  • APP WON’T OPEN!!! Dec 22, 2017

    By Lillori1988
    The Victoria’s Secret APP stopped working two days ago while I was trying to place an order and was at the check-out stage trying to apply my discounts I EARNED!!! Lost out on the reward card due to the app going CrAzY, and eventually it went to a black screen that just says VICTORIA’S SECRET in gold letters. I kept trying to re-open so I could get my order completed, but no luck! I lost several items because they sold out while I was trying to check out. Now when I try tap on the APP it goes to the black screen w/Victoria’s Secret in gold on it and after waiting around 30-60 seconds it just closes and goes back to my home screen!!! FIX YOUR APP!!!! I shop online with y’all EVERY WEEK!!! PLEASE GET YOUR APP WORKING!!! And also, work on the Check-out and add you should add a “save for later” feature to the cart...so you don’t have to start over just to get to use the offers and rewards!!! Or so you can go ahead and add everything at once and order on two separate days!!! Thank you!!! Please fix it 🤞🛍🛍📦🎀❤️💚❤️💚
  • May 30, 2021

    By june wataha
    This app is very laggy. Constantly disconnects if you get out of the app ("error/refresh" or a blank page). You're better off using it on a browser. Edit: Made an order around more than a week ago and the shipping and delivery date are constantly changing. Looks like the app lag and disconnecting errors have improved from last week, but now I am unable to make a new purchase because "Oops! Something went wrong" keeps popping up.
  • Big time fan for over a decade and now not so sure Jul 16, 2019

    By B12G12D12
    I have been an avid buyer of products from Victoria’s Secret forever. I have many leggings, tops, bras, undies, and beauty products from them. Half my wardrobe has the VS logo somewhere on it. I do see the sizing and fabric to be a little odd with some orders, so I know quality control isn’t what it’s supposed to be. But the main reason I’m leaving a bad review is because I feel like for the amount of money and support that is shown to your company, the very least you could do for your loyal customers is have a functioning website/app. Today, I was prepared to spend over a $100 and I was unable to sign in, the app wasn’t loading properly at all, and the deals were only available for an hour. I promptly spent almost the whole hour trying to reach customer service to no avail and no purchase was made. What a shame that a company I have always enjoyed buying from has now left such a bad taste in my mouth!
  • Jun 17, 2021

    By Jennifer Ziegler
    I have an Android and this app basically just stopped loading for me. I deleted it and redownloaded it to no avail. Yes I won't have this app anymore.
  • Apr 9, 2021

    By Hilary Hamilton
    I really, really want to love this app but it just doesn't work properly. When I open it there is always a loading error - I'm talking 100% of the time. I have to refresh each tab three or four times before the error clears. There is also an issue where deleted items keep returning to the cart. If these issues were fixed it would be my go-to option for VS shopping!
  • App functions STILL broken Feb 16, 2021

    By CGSwimmer
    As others have previously stated and VS refuses to fix... When your order is placed and you try to look at order details, it shows ‘part’ of the order ONLY. Clicking the purchase details to see the rest of your order only brings you back to the same screen. If I have to go to a webpage to see my order details anyway, why even have the app in the first place when it’s features do not work. Other features do work fine, so I gave it two stars, the only reason I didn’t go higher is that this issues has been reported in past reviews and VS has not taken the steps to correct it; telling me, they just don’t care to. That’s poor customer service for a company selling bras and outfits which are already priced ridiculously high, even for the nice quality you usually find, but this isn’t about the prices.... it’s about their failure to fix a broken feature
  • May 28, 2021

    By Lauren
    a couple issues that I have with this app: • no wishlist function ?? how is this not a feature yet? I lose track of stuff that I want to buy in the future • offers tab hardly ever loads • the codes section of checkout removes codes at random • you should be able to add more than two codes. I get the rewards cards as a cardholder and right now I have 2. so if I add those two I can't add the free shipping code. the whole rewards program is annoying and should be reassessed
  • May 28, 2021

    By Kristie Hensley
    Wow. This app just needs to be tossed out and started from scratch. It never runs right. Constantly freezes up, and it's super delayed. Many more issues. I'd love to make an order conveniently from my phone, but it never gets that far.

No reviews available

No reviews available

  • Online App Dec 24, 2018

    By Brooke Clement
    The Victoria’s Secret app and online shopping is 10 times better than the store because it has over 50% more in stock and more collections and it’s a shame that the store doesn’t carry him anything that is short or tall they only carry regular length which is a model size and the people in the store absolutely so rude to me every time I go in and when I called Victoria’s Secret in their great especially recently win couple pairs of my underwear came up missing in my order for Christmas and they made sure to get those sent right out since I am the highest court order I Victoria’s Secret and I spend a lot of money there and when I walk into the store they treat me like crap and it’s very very aggravating thank God for the app and online shopping!
  • Cannot update my app or get into it for a month now Dec 20, 2020

    By desperatly seeking ipsy?
    I cannot get into my app or update my app for about a month now I’m getting a little frustrated every time I go to press update it takes me to the app and it says update again and then when I go back to update it loads but then it doesn’t go to the app what is going on with the app and developer getting a little frustrated I am a very avid shopper of Victoria’s Secret and I love that Heavenlee pajamas and I would like to shop but I can’t I have to go to the main websiteHow can I fix this issue? Is there anyway that you can help me out to fix this issue thank you very much hope to hear from someone soon I would hate to stop shopping at Victoria’s Secret just because of an app?
  • May 31, 2021

    By Windy Reece
    There's nothing like SHOWING YOURSELF SOME LOVE!! It's super easy, you get awesome deals and special alerts for online purchases. As women we tend to forget about ourself, we are busy multi-tasking and handling our business. This app gives us that brief moment TO TAKE CARE OF OURSELVES & Self indulge in our basic needs or just because it's a cute jogger set.. I THINK EVERY WOMAN SHOULD HAVE THIS!!
  • Oh yeah! Nov 13, 2018

    By Soares91716
    Victoria’s Secret Online shopping is so much better then shopping in the stores! Especially when shipping is FREE! Today I went to my local Victoria’s Secret store and I was so bummed out when I found out they were out of my size in the underwear I wanted, especially cause there’s was a wonderful deal on undies! So thinking if I get online they might be out of my size too. But I gave it a shot. And behold. I was able to get the undies in the size I need plus more, cute pajamas and a some cute bras! I punched in my offer codes and was able to save money by buying more! So worth it! But now in order to get my free shipping I just have to wait a little longer for my items to arrive but totally worth it!
  • May 11, 2021

    By Frank Lobo
    I love the VS website because it saves me hours of time waiting in line at stores and has much more inventory available. I can shop for my wife and 2 daughters who love being spoiled. Customer service is always very helpful and can usually take care of any problem with you on the phone. One of my top 3 favorite apps.
  • Fix your app! This is obsurd. Jan 12, 2018

    By Ezdeals
    The app keeps shutting itself down. I spent hours shopping and building a cart, went to place my order and all shut itself down and now all I get is a black screen that says Victoria’s Secret on it for about 20-30 seconds and it kicks me back to my home screen on my phone. I am beyond mad. This is not the first time this app has crashed. Last time it crashed for several weeks. I’ve missed out on exclusive offers, missed out on perks from my card, missed using gift cards as a reward from purchase, as well as lost items that were limited in quantity at the time due to the delay. This is ridiculous!
  • Apr 28, 2021

    By Kayla
    Love Victoria Secret's app, it is my go to shopping app from lounge clothes (sweatpants), bra's, panties, tank tops, lingerie, body spray, shower gel, lotion, and perfume. They sow everything their selling in season, coupons, and your available to purchase items from the app. They have sales on this app all the time, which makes it super affordable.
  • Always A Satisfied Customer Feb 29, 2020

    By sagittarius42
    This my 2nd Time order online from VS & I love it, I ordered some things on 2/26 & got them this morning 2/29. I love VS products, I have lotions, the mist, bags, bras & panties. And oh yeah you must hit up the clearance sale like I did , I saved myself over $100 😁, what woman wouldn’t like that. My young daughter love wearing my stuff so I order her 2 mini lotion & mist sets & she was so excited to have her own🙂. My favorites are the Heavenly lotion & Mist, Bombshell Seduction lotion & mist , Velvet Petals Lotion & Mist, Pure Addiction Lotion & Mist & So much more. Ordering from my iPhone or iPad works wonders for this loyal VS shopper, Happy Customer here always🥰
  • VS Nov 12, 2018

    By Mom Squaw
    Love this app it’s a must have for the holidays. It keeps you up to date on the latest offers. It’s also easy to combine the coupons you receive in your mailers or while shopping in store. The app offers anything one might miss in the smaller stores found in small malls. In my experience the size guide is on point. Over all fully satisfied. The only improvement could be made in the search bar. There aren’t any related suggestions underneath- so you either spell the item correctly or scroll through dozens of related items.
  • Supurb Nov 13, 2018

    By Vacherona
    I went to specifically look for a red sweater for Christmas and found one with rave reviews. Also, on the off chance, they might offer one I looked for black cross-body purses. It had become necessary to replace my current severely worn out bag. Not only did they have it, but their style can also be worn in two (2) different ways. Which offers versatility my current bag did not. Both items are in stock and I should receive them by the end of the week. Thus, I am extremely pleased that I checked out their app today. I have been a customer since the stores initially opened and even now that I am over age 60 I still find stylish clothes and of course the same quality in lingerie that I have come to depend on for over 40 years! Thank you for your overall consistency in-store, online and through your Comenity Bank partnership. I value all the services you offer so graciously. With My Best Regards, Annemarie V. H.
  • May 26, 2021

    By O'oL_Chief
    Very Close-2-Excellent°!! But there was Jus_That"1 Problem! I'M A GUY & WHEN I TRY 2-PLACE MY ORDER;" I CAN'T USE MY DISCOUNT'S I'VE EARNED FROM SHOPPING WITH-(VS)-AS MUCH AS I DO"; It's Saying the CODE can't be used on the item's I'm trying 2 purchase & 2 pick something else"; Well that's MY Problem cause there's Nothing Else for Men On The Entire Site Nothing But Only-2 Item's & I can't pick either 1 of them! I DON'T THINK THAT'S FAIR AT ALL°!!!!!
  • Good But Needs a Few Tweaks Jan 3, 2019

    By bexthoughts
    Positives: Easy to search for and find items. Excellent photos and descriptions of goods. This is especially true of the colors of cosmetics. Checkout is done well, with enough steps to ensure one is given every opportunity to make desired changes, but not so many that it feels burdensome. Negatives: A bit cumbersome and not as user-friendly as I’d like an app to be. I find the print to be clustered and arranged in an odd manner, so I am often searching for things (i.e. description and ratings) that should be more easily accessible. This is especially true of the price, which I have to hunt for more often than I’d like. I think the the use of bold text and larger font would make it easier to maneuver within the app.
  • Love List gone??? Apr 20, 2019

    By Ny🤷🏽‍♀️
    I only give it 4 stars become of this issue...So I recently I just logged back in my account and as I was shopping I noticed that the love list icon was Missing and I assumed maybe it was just missing on my phone specifically so I went on my iPod because that was the last time I actually logged in And when I pulled it up I was logged in and I saw that it said the app needs to be updated becuz my ipod was dead and i hadnt been on the app with my ipod..only my phone which was only today.. so i declined the update and I noticed the love list was on my screen so I’m wondering if I update the app on my iPod will my love list icon disappear???
  • May 30, 2021

    By Collette Scott
    the app makes shopping fun and easy. I only took a star away because it kept removing one of the promo codes in checkout. I closed the app completely and reopened it and it worked after that.
  • Jun 14, 2021

    By Heidi Hernandez
    okay for quick short orders, but it's a pain to order more than one or two items. It also doesn't have the option to share or print anything from your cart or final order page.
  • Can not get check out to function properly Nov 6, 2018

    By LisaIXOYE
    I have tried to place an order and connect it to my offers that I have received in the mail, the app does not allow more than three offers within it, however it will not accept more than two offers. Then when I’m trying to connect it to make a payment it clears out the offers category and I have to start back over. since I am working off of pieces of paper that have been mailed to me, and printed in a font that is generally illegible unless I take a photo and make notes it becomes quite cumbersome when I have to re-enter information multiple times before it’ll actually go through. The other issue that I have is I have attempted to make a payment on my angel card through the app and have been completely unsuccessful every time. I’ve been sending my payment to VS and they charge me a late fee, when it would have been in time if I could have gotten the app to work properly.
  • Fix your app Nov 27, 2018

    By andiliion
    I've been using the app for a while now and it definitely needs some updates. For one it always seems to conveniently stop working when there is a decent sale. There was a flash sale for a few hours a while ago and the app won't even load up/ or I just can't check out. This has happened a few times and I’ve just had to get on the actual website to purchase anything. The app is very laggy when it comes to loading screens and looking at multiple items. It also gives me a message saying 'this page is unavailable' when I go to look at my orders. The most basic of apps should be able to show you your own orders... I also agree with some of the other reviewers, if I'm spending the money let me use all my available offer codes / coupons. Limit of three is kind of cheap.
  • Flawlessly amazing Feb 3, 2021

    By JodieLeogh
    I am beyond thrilled to finally know and see bras now in my size. The app I found have several glitches that need to be addressed. The consistency between the PayPal app the ability to add all coupons to order. I still was unable to properly address the concern through the chat on website, app, or desktop. I was approved for a credit line and finalized an order with confirmation and still I am unable to retrieve that information. Also, it has come to my attention that the call centers associated with all apps have now gained the ability to access our accounts as well as emails. I have also found that in the recaptcha this has been the case as well. I have been investigating this issue as well as many others for well over 23 years. Jodie Leigh Rollins-Irving,Texas
  • May 28, 2021

    By Kayla Rae
    The app frequently doesn't load tabs and constantly tells me I'm locked out of using fingerprint login. As for the online shopping itself, the colors and organization are nice, but sizes are out of stock so often and shipping is $8 unless you spend $50+ on your VS credit card.
  • Apr 3, 2021

    By Symone Carter
    this app it kinda meh, it reallllly needs to be updated, they have the fingerprint sign in that's supposed to make signing into the app easy however it never works, it always gets stuck on the loading screen then the app just crashes, I have to manually enter my password every time which is a hassle when I'm in stores because I can never remember all my passwords right away. if you're going to offer fingerprint sign in please make sure it works regularly thank you!
  • Jun 16, 2021

    By Valerie Morgan Rodriguez
    Well, the app was working for me until about May. Now I get the error/refresh request message others have mentioned. Despite refreshes, data in the app never loads.
  • Big time fan for over a decade and now not so sure Jul 16, 2019

    By B12G12D12
    I have been an avid buyer of products from Victoria’s Secret forever. I have many leggings, tops, bras, undies, and beauty products from them. Half my wardrobe has the VS logo somewhere on it. I do see the sizing and fabric to be a little odd with some orders, so I know quality control isn’t what it’s supposed to be. But the main reason I’m leaving a bad review is because I feel like for the amount of money and support that is shown to your company, the very least you could do for your loyal customers is have a functioning website/app. Today, I was prepared to spend over a $100 and I was unable to sign in, the app wasn’t loading properly at all, and the deals were only available for an hour. I promptly spent almost the whole hour trying to reach customer service to no avail and no purchase was made. What a shame that a company I have always enjoyed buying from has now left such a bad taste in my mouth!
  • Apr 9, 2021

    By Hilary Hamilton
    I really, really want to love this app but it just doesn't work properly. When I open it there is always a loading error - I'm talking 100% of the time. I have to refresh each tab three or four times before the error clears. There is also an issue where deleted items keep returning to the cart. If these issues were fixed it would be my go-to option for VS shopping!
  • App functions STILL broken Feb 16, 2021

    By CGSwimmer
    As others have previously stated and VS refuses to fix... When your order is placed and you try to look at order details, it shows ‘part’ of the order ONLY. Clicking the purchase details to see the rest of your order only brings you back to the same screen. If I have to go to a webpage to see my order details anyway, why even have the app in the first place when it’s features do not work. Other features do work fine, so I gave it two stars, the only reason I didn’t go higher is that this issues has been reported in past reviews and VS has not taken the steps to correct it; telling me, they just don’t care to. That’s poor customer service for a company selling bras and outfits which are already priced ridiculously high, even for the nice quality you usually find, but this isn’t about the prices.... it’s about their failure to fix a broken feature
  • May 28, 2021

    By Lauren
    a couple issues that I have with this app: • no wishlist function ?? how is this not a feature yet? I lose track of stuff that I want to buy in the future • offers tab hardly ever loads • the codes section of checkout removes codes at random • you should be able to add more than two codes. I get the rewards cards as a cardholder and right now I have 2. so if I add those two I can't add the free shipping code. the whole rewards program is annoying and should be reassessed
  • Apr 8, 2021

    By Susan Blake
    Haven't ordered in a long time. Had the worst experience on Easter trying to place my order and use my discount codes! App wouldn't allow my credit card numbers?? Was just a mess. VS customer service representative's, plural, because I had to contact several times... where snotty and not very helpful. Took a couple days to chill out and ofcourse missed the perks and freebies, after a week of contacting VS they finally sent me a $15 off $50🤨 whatever. Used it and this will be the last time
  • I loved Victoria’s Secret Aug 8, 2020

    By Miss Duncan
    When I first got married we didn’t have much money. I looked forward to my gift card I got every year for Victoria’s Secret. It was the highlight of my year. I can afford it easier these days but I am sorely disappointed in the quality of the products. Somewhere you guys have lost your way. I would keep the same 10 pair of panties and they’d fit great, did not ride, and lasted for years. Not they do the opposite. It is ridiculous really. Please. Go back to the Way they were before. My bras would last forever. It was so nice. No they are tight, the material is rough, and they cost twice as much. Customer service is lacking as well. The people at the stores are not friendly or helpful. They act Like they are better than you are. Just awful all the way around.
  • Jun 1, 2021

    By Rikki Shouko
    The appnis constantly glitching or saying error 404. It's not terrible all the time just random times it does and the only fix is to Uninstall and reinstall ALSO so many packages have been lost when I ordered online just a heads up you have to contact their customer service and get lucky if they still have it in stock.
  • Jun 18, 2021

    By Melissa no
    They store your credit card info without asking your permission and then give you no way to delete it. Bought 5 bras, returned 5 bras. I use to love VS back in the day, now I'm disgusted by it. I will find a better company to spend my money.
  • APP WON’T OPEN!!! Dec 22, 2017

    By Lillori1988
    The Victoria’s Secret APP stopped working two days ago while I was trying to place an order and was at the check-out stage trying to apply my discounts I EARNED!!! Lost out on the reward card due to the app going CrAzY, and eventually it went to a black screen that just says VICTORIA’S SECRET in gold letters. I kept trying to re-open so I could get my order completed, but no luck! I lost several items because they sold out while I was trying to check out. Now when I try tap on the APP it goes to the black screen w/Victoria’s Secret in gold on it and after waiting around 30-60 seconds it just closes and goes back to my home screen!!! FIX YOUR APP!!!! I shop online with y’all EVERY WEEK!!! PLEASE GET YOUR APP WORKING!!! And also, work on the Check-out and add you should add a “save for later” feature to the cart...so you don’t have to start over just to get to use the offers and rewards!!! Or so you can go ahead and add everything at once and order on two separate days!!! Thank you!!! Please fix it 🤞🛍🛍📦🎀❤️💚❤️💚
  • May 30, 2021

    By june wataha
    This app is very laggy. Constantly disconnects if you get out of the app ("error/refresh" or a blank page). You're better off using it on a browser. Edit: Made an order around more than a week ago and the shipping and delivery date are constantly changing. Looks like the app lag and disconnecting errors have improved from last week, but now I am unable to make a new purchase because "Oops! Something went wrong" keeps popping up.
  • Jun 17, 2021

    By Jennifer Ziegler
    I have an Android and this app basically just stopped loading for me. I deleted it and redownloaded it to no avail. Yes I won't have this app anymore.
  • May 28, 2021

    By Kristie Hensley
    Wow. This app just needs to be tossed out and started from scratch. It never runs right. Constantly freezes up, and it's super delayed. Many more issues. I'd love to make an order conveniently from my phone, but it never gets that far.
  • okay Apr 20, 2019

    By Okay I umm whooa
    vs is a very bad app let alone store let alone company. there is no diversity. every single model is at least a size 0 and a double d. i don’t think there are any B’s let alone A’s. yes there are my people (african americans) but sis, there are no darker versions, there are no asians, Latinas, there are no plus sizes, no short people. and you don’t even let my girl rock her natural hair style. further more, Victoria’s Secret is SO transphobic. you are entitled to you own decisions, but sis. my mom said if you do t have anything nice to say, don’t say anything at all. maybe you should let some transgender people be models. last time i checked, they were still humans. I have some things by VS but i did not buy them. they were given to me for my 14th. i’m going to make sure I do not get any VS merchandise for my 15th because i don’t support people who don’t support all or at least include everyone all off race, religion, size, and gender.
  • Jun 11, 2021

    By Rachel
    Very laggy, I get the error reloading page every single time I open the app and when I try to go to a new page. It needs a serious update. Its been a long time.
  • Needs bug fixes Jul 16, 2020

    By thescumoftheearth
    Everytime I try to check my delivery status in VS app and the PINK app it kicks me back out. Probably to hide the fact that I’m missing several items but cannot see everything I am missing due to this problem. I placed an order MAY 30 and have not received two or more of my items (it shows a few of the items but if I click on the whole order it backs out) it is now JULY 16 and I have not received any type of information on that order (says it was backordered on JUNE 24 but I have yet to receive a shipping confirmation.) I have been shopping with VS since I was a preteen and have spent OVER $1000 there just this year but I don’t think I’ll be shopping with them anymore considering this has happened with two orders I’ve placed AFTER the no show order I mentioned above. Pathetic app and horrible service!!!
  • May 13, 2021

    By Elizabeth Hoppe
    Everytime I go on to check the status of my order and it asks for my fingerprint, it tells me I'm locked out and need to us my PW. I tried chat w/someone about the status of my order (been in the same postal position since 04/26) but it was taking so long that I needed to do something else and as soon as I tried to go back, the chat was closed and the app froze. I closed the app all the way and when I opened it back the neither chat button would load a new chat. This app is NOT user friendly.

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