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Ventra

Ventra

Chicago Transit Authority

Ride CTA, Metra & Pace: Manage your fares, buy Metra tickets, get arrivals.

2.4 Ratings 9K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • Works May 27, 2021

    By Sir Bartolome The Third
    I downloaded this last, ironically, because the reviews were the lowest. This app is quite literally the ONLY app that allows me to book tickets to Chicago online. Nothing else worked except this. Not sure why the reviews are so rough, you show your ticket one time, stop crying if you have to go to your email to pull it up.
  • better than yesterday, hopefully worse than tomorrow Jan 21, 2021

    By philunchained
    updates to include the transit card in apple pay are great.... that’s about where the helpfulness of this app end. the favorite stops section is buggy showing an “no information” for some stops… this would be the fault of the CTA if it were a breakdown between ventra and CTA however a simple search of a stop outside of the favorite section yields accurate arrival times. why the discrepancy? the use of two different “favorite location” and a “favorite stops” section is.... pointless adding to the confusion of the app. eliminate the “favorite location” section.
  • Jan 15, 2022

    By Princeton Kanae
    Steaming pile of trash. You can't even get the correct times for the trains so good luck planning a trip. They "updated" the app and made it worse. I could at least see the schedule before. It's quite amazing how bad the app is, like you would have to TRY to make it this bad.
  • Do not put your Ventra card on your phone. It's a broken mess. Apr 13, 2021

    By Ira Jeter
    When I heard Ventra would be updating and you'd finally bw able to have your Ventra card in your Wallet app, I was excited. That excitement dissipated the minute I set it up. For starters, once you put it in the Wallet app, your physical Ventra card will not work anymore, which is idiotic considering how buggy and half tested the digital card is. There were times where it would take way too long to read my card, and now it just flat out will not work. I've had several people tap me onto the train today because I was standing at the turnstile just aimlessly trying to get the reader to sense that my phone was right on top of it. I remember when Ventra was first announced how excited I was to have a contactless card instead of the old magstripe bus cards of the past, and when it worked seamlessly, I knew Ventra was gonna be the way of the future for traveling on the CTA. This new way to use Ventra needs to be worked on some more before I recommend anyone try it.
  • Dec 24, 2021

    By K H
    Wrong bus route data listed under a similar name route for multiple days this week. It keeps happening. Please return the CTA status function. A previous version advised of delays so you could plan alternate routes via the app. EDIT. SUPPOSEDLY 2buses are here for me, but none per tracker. Also the West tracker info was on the east tracker. No eastbound listed. The trains have been off on Ventra vs on train monitor. Help
  • Pretty useless Jun 13, 2021

    By 5kully74
    -stars This had to be developed by a team that never used public transportation. It’s not convenient and trying to navigate quickly is impossible. I liked the past app had the drop down menus, and I could see all the stops the train was going to make so I could also decide which was express. That also allowed me to see which stop I might use if I was walking in the city. I also don’t like that it automatically gives me the metro I’m closest to at that point. That makes me have to navigate around to the stop or line I actually want to use. There’s a lot of unnecessary information presented to me that I have to process and that’s not what I need to be doing when I’m trying to not miss transportation. I don’t want to have to add favorites because I don’t always know where I’ll be. So trying to find a metro line on the fly is not intuitive. I can’t help but think this development was created by some company owed a favor or vs versa in typical Chicago corruption style.
  • Nov 7, 2021

    By Mary Clay
    App is very useful, but the train due times are not accurate. They seem to consistently show train arrival as several minutes earlier than the station timings. Otherwise the update is good, I like the ability to have my favorite stops on the first page. Update: listed times are worse now and rarely even close to what the due times are at the stations. This morning my app said the next 2 trains were due in 7 minutes and then 1hr 6 min. Got to the station and it says 12 min. Okay??
  • Unacceptable Jan 21, 2021

    By Gspederson
    It’s unacceptable that you can’t use the app if there’s an update. So if I’m in a rush and can’t use it until I update, I just miss my train because I can’t get in until update is done? I have never seen that with any other app ever in the 12ish years that I’ve been using an iPhone. *update* I received this reply from the developer: “Sorry for this unavoidable inconvenience—we definitely don’t like to force an update to occur, but it has been necessary both in retiring the old app (which is no longer supported by its makers after several weeks of transition), and sometimes in updating to a new version for security and/or stability reasons. Though we, like others, do plan to keep this very rare, it’s occasionally necessary require an update sometimes in apps like this or a banking app, where you can manage money stored in an account, to ensure stability and/or account security." I did not have the old app, I had already upgraded to the new app and this still happened. I also don’t believe I have ever been forced to update to use an app. An email or notification should have proceeded this forced update so we users/customers could have updated when convenient instead of being surprised and caught off guard. This reply does not convince me to change my review.
  • Nov 4, 2021

    By Colevon Fultz
    I would give it a higher rating just on convenience, because that part is great. But I tire of it never consistantly working. I'm better of using my web browser. Which is NOT convenient at all. And NOW it has stolen money from me. I make a purchase, app tells me it declined. The money is gone from my bank, yet, not on my Ventra card.
  • So much worse than it used to be Feb 4, 2021

    By 100K annoyed users & counting
    I don’t understand why Ventra created an app from the ground up rather than using the old app as a model. This new app is impossible to use. The bus times are no longer accurate, trying to establish a favorite stop is virtually impossible, and needing to go to a train stop just to reload my card. For someone that uses the bus, this is EXTREMELY inconvenient. So I have to walk 10 blocks to the train station and 7 blocks back just to use a bus that is only 3 blocks away? I wanna be patient and supportive but it appears as though the designers of the app are in over their heads, never use public transportation, and never used the the old app outside of sitting in an office so have no “real world” understanding on how people use the app.
  • Works May 27, 2021

    By Sir Bartolome The Third
    I downloaded this last, ironically, because the reviews were the lowest. This app is quite literally the ONLY app that allows me to book tickets to Chicago online. Nothing else worked except this. Not sure why the reviews are so rough, you show your ticket one time, stop crying if you have to go to your email to pull it up.
  • better than yesterday, hopefully worse than tomorrow Jan 21, 2021

    By philunchained
    updates to include the transit card in apple pay are great.... that’s about where the helpfulness of this app end. the favorite stops section is buggy showing an “no information” for some stops… this would be the fault of the CTA if it were a breakdown between ventra and CTA however a simple search of a stop outside of the favorite section yields accurate arrival times. why the discrepancy? the use of two different “favorite location” and a “favorite stops” section is.... pointless adding to the confusion of the app. eliminate the “favorite location” section.
  • Jan 15, 2022

    By Princeton Kanae
    Steaming pile of trash. You can't even get the correct times for the trains so good luck planning a trip. They "updated" the app and made it worse. I could at least see the schedule before. It's quite amazing how bad the app is, like you would have to TRY to make it this bad.
  • Do not put your Ventra card on your phone. It's a broken mess. Apr 13, 2021

    By Ira Jeter
    When I heard Ventra would be updating and you'd finally bw able to have your Ventra card in your Wallet app, I was excited. That excitement dissipated the minute I set it up. For starters, once you put it in the Wallet app, your physical Ventra card will not work anymore, which is idiotic considering how buggy and half tested the digital card is. There were times where it would take way too long to read my card, and now it just flat out will not work. I've had several people tap me onto the train today because I was standing at the turnstile just aimlessly trying to get the reader to sense that my phone was right on top of it. I remember when Ventra was first announced how excited I was to have a contactless card instead of the old magstripe bus cards of the past, and when it worked seamlessly, I knew Ventra was gonna be the way of the future for traveling on the CTA. This new way to use Ventra needs to be worked on some more before I recommend anyone try it.
  • Dec 24, 2021

    By K H
    Wrong bus route data listed under a similar name route for multiple days this week. It keeps happening. Please return the CTA status function. A previous version advised of delays so you could plan alternate routes via the app. EDIT. SUPPOSEDLY 2buses are here for me, but none per tracker. Also the West tracker info was on the east tracker. No eastbound listed. The trains have been off on Ventra vs on train monitor. Help
  • Pretty useless Jun 13, 2021

    By 5kully74
    -stars This had to be developed by a team that never used public transportation. It’s not convenient and trying to navigate quickly is impossible. I liked the past app had the drop down menus, and I could see all the stops the train was going to make so I could also decide which was express. That also allowed me to see which stop I might use if I was walking in the city. I also don’t like that it automatically gives me the metro I’m closest to at that point. That makes me have to navigate around to the stop or line I actually want to use. There’s a lot of unnecessary information presented to me that I have to process and that’s not what I need to be doing when I’m trying to not miss transportation. I don’t want to have to add favorites because I don’t always know where I’ll be. So trying to find a metro line on the fly is not intuitive. I can’t help but think this development was created by some company owed a favor or vs versa in typical Chicago corruption style.
  • Nov 7, 2021

    By Mary Clay
    App is very useful, but the train due times are not accurate. They seem to consistently show train arrival as several minutes earlier than the station timings. Otherwise the update is good, I like the ability to have my favorite stops on the first page. Update: listed times are worse now and rarely even close to what the due times are at the stations. This morning my app said the next 2 trains were due in 7 minutes and then 1hr 6 min. Got to the station and it says 12 min. Okay??
  • Unacceptable Jan 21, 2021

    By Gspederson
    It’s unacceptable that you can’t use the app if there’s an update. So if I’m in a rush and can’t use it until I update, I just miss my train because I can’t get in until update is done? I have never seen that with any other app ever in the 12ish years that I’ve been using an iPhone. *update* I received this reply from the developer: “Sorry for this unavoidable inconvenience—we definitely don’t like to force an update to occur, but it has been necessary both in retiring the old app (which is no longer supported by its makers after several weeks of transition), and sometimes in updating to a new version for security and/or stability reasons. Though we, like others, do plan to keep this very rare, it’s occasionally necessary require an update sometimes in apps like this or a banking app, where you can manage money stored in an account, to ensure stability and/or account security." I did not have the old app, I had already upgraded to the new app and this still happened. I also don’t believe I have ever been forced to update to use an app. An email or notification should have proceeded this forced update so we users/customers could have updated when convenient instead of being surprised and caught off guard. This reply does not convince me to change my review.
  • Nov 4, 2021

    By Colevon Fultz
    I would give it a higher rating just on convenience, because that part is great. But I tire of it never consistantly working. I'm better of using my web browser. Which is NOT convenient at all. And NOW it has stolen money from me. I make a purchase, app tells me it declined. The money is gone from my bank, yet, not on my Ventra card.
  • So much worse than it used to be Feb 4, 2021

    By 100K annoyed users & counting
    I don’t understand why Ventra created an app from the ground up rather than using the old app as a model. This new app is impossible to use. The bus times are no longer accurate, trying to establish a favorite stop is virtually impossible, and needing to go to a train stop just to reload my card. For someone that uses the bus, this is EXTREMELY inconvenient. So I have to walk 10 blocks to the train station and 7 blocks back just to use a bus that is only 3 blocks away? I wanna be patient and supportive but it appears as though the designers of the app are in over their heads, never use public transportation, and never used the the old app outside of sitting in an office so have no “real world” understanding on how people use the app.
  • Dec 21, 2021

    By Drew Maloney
    The app has gotten better over time, adding simple features like NFC. However core functionality still doesn't work, accurate train or bus times. Or even using the same API as platform displays.

No reviews available

No reviews available

  • Works May 27, 2021

    By Sir Bartolome The Third
    I downloaded this last, ironically, because the reviews were the lowest. This app is quite literally the ONLY app that allows me to book tickets to Chicago online. Nothing else worked except this. Not sure why the reviews are so rough, you show your ticket one time, stop crying if you have to go to your email to pull it up.

No reviews available

No reviews available

  • better than yesterday, hopefully worse than tomorrow Jan 21, 2021

    By philunchained
    updates to include the transit card in apple pay are great.... that’s about where the helpfulness of this app end. the favorite stops section is buggy showing an “no information” for some stops… this would be the fault of the CTA if it were a breakdown between ventra and CTA however a simple search of a stop outside of the favorite section yields accurate arrival times. why the discrepancy? the use of two different “favorite location” and a “favorite stops” section is.... pointless adding to the confusion of the app. eliminate the “favorite location” section.
  • Nov 7, 2021

    By Mary Clay
    App is very useful, but the train due times are not accurate. They seem to consistently show train arrival as several minutes earlier than the station timings. Otherwise the update is good, I like the ability to have my favorite stops on the first page. Update: listed times are worse now and rarely even close to what the due times are at the stations. This morning my app said the next 2 trains were due in 7 minutes and then 1hr 6 min. Got to the station and it says 12 min. Okay??
  • Nov 4, 2021

    By Colevon Fultz
    I would give it a higher rating just on convenience, because that part is great. But I tire of it never consistantly working. I'm better of using my web browser. Which is NOT convenient at all. And NOW it has stolen money from me. I make a purchase, app tells me it declined. The money is gone from my bank, yet, not on my Ventra card.
  • Dec 21, 2021

    By Drew Maloney
    The app has gotten better over time, adding simple features like NFC. However core functionality still doesn't work, accurate train or bus times. Or even using the same API as platform displays.
  • Impossible to Get Reliable Info Dec 6, 2021

    By LN1087
    I’ve been using this app pretty much since it launched in Chicago and have never had as many issues as I’ve had recently. The “trip tools” tab meant to give upcoming buses/train arrival times is consistently in error and shows no information at all. You can get arrival times from the home screen but it is always behind by a few minutes and doesn’t seem to refresh itself, causing regularly missed buses. The only reason I’m giving 2 stars and not 1 is because the payment features reliably work, but it’s very frustrating to have to use two apps for transit.
  • Might be the worst Oct 3, 2021

    By Guardian567
    Whomever built this app should be fired. It’s not intuitive and not easily accessible. I have been trying to get new password for two months because all of the sudden they require a security question. This would normally be totally fine (added security is appreciated as I’d be glad to simply assign a question and change my password) - but no. They literally won’t let me in to the system online and when I call, they have an influx of calls so I request a call back that sometimes/sometimes does not come.
  • No simultaneous Watch & Phone?! Mar 29, 2021

    By CTA Cowboy
    This app has generally worked well ONLY failing about 1/10 tries on the bus. Tried to add to Apple Watch today for a workout and it says once I add to Watch i automatically remove from phone?! I use apple wallet for lots of things (store loyalty cards, airline passes, in addition to credit and debit cards) and have never heard such a thing! Started to read the comments and Nie I’m hoping I can get it back on my phone later without losing the initial card as others have experienced. Ugh, please fix
  • Nov 23, 2021

    By Andrew Marko
    Still can't tap and pay with your Ventra card through the app. The NFC capabilities promised years ago have still not materialized. Metra tickets time out too soon and need to be reactivated. Very annoying when waiting for the conductor.
  • Arrival information completely unreliable Sep 21, 2021

    By none5874
    The ventra app is incapable of accurately reflecting arrival times and accurately tracking bus/train progress. Buses often disappear with the next one in 20 minutes. This makes it completely impossible to schedule when I should leave. Using the app is no better than randomly arriving at the bus station. Would encourage the PM to prioritize this fix because really the only value prop of this app over Google maps is the ability to more accurately schedule routes.
  • Oct 27, 2021

    By Andy H
    It's just okay. I feel like the UI could be improved. My favorited bus stop shows "no information" but the nearby stops showing those same stops and bus line does have information.
  • Jan 15, 2022

    By Princeton Kanae
    Steaming pile of trash. You can't even get the correct times for the trains so good luck planning a trip. They "updated" the app and made it worse. I could at least see the schedule before. It's quite amazing how bad the app is, like you would have to TRY to make it this bad.
  • Do not put your Ventra card on your phone. It's a broken mess. Apr 13, 2021

    By Ira Jeter
    When I heard Ventra would be updating and you'd finally bw able to have your Ventra card in your Wallet app, I was excited. That excitement dissipated the minute I set it up. For starters, once you put it in the Wallet app, your physical Ventra card will not work anymore, which is idiotic considering how buggy and half tested the digital card is. There were times where it would take way too long to read my card, and now it just flat out will not work. I've had several people tap me onto the train today because I was standing at the turnstile just aimlessly trying to get the reader to sense that my phone was right on top of it. I remember when Ventra was first announced how excited I was to have a contactless card instead of the old magstripe bus cards of the past, and when it worked seamlessly, I knew Ventra was gonna be the way of the future for traveling on the CTA. This new way to use Ventra needs to be worked on some more before I recommend anyone try it.
  • Dec 24, 2021

    By K H
    Wrong bus route data listed under a similar name route for multiple days this week. It keeps happening. Please return the CTA status function. A previous version advised of delays so you could plan alternate routes via the app. EDIT. SUPPOSEDLY 2buses are here for me, but none per tracker. Also the West tracker info was on the east tracker. No eastbound listed. The trains have been off on Ventra vs on train monitor. Help
  • Pretty useless Jun 13, 2021

    By 5kully74
    -stars This had to be developed by a team that never used public transportation. It’s not convenient and trying to navigate quickly is impossible. I liked the past app had the drop down menus, and I could see all the stops the train was going to make so I could also decide which was express. That also allowed me to see which stop I might use if I was walking in the city. I also don’t like that it automatically gives me the metro I’m closest to at that point. That makes me have to navigate around to the stop or line I actually want to use. There’s a lot of unnecessary information presented to me that I have to process and that’s not what I need to be doing when I’m trying to not miss transportation. I don’t want to have to add favorites because I don’t always know where I’ll be. So trying to find a metro line on the fly is not intuitive. I can’t help but think this development was created by some company owed a favor or vs versa in typical Chicago corruption style.
  • Unacceptable Jan 21, 2021

    By Gspederson
    It’s unacceptable that you can’t use the app if there’s an update. So if I’m in a rush and can’t use it until I update, I just miss my train because I can’t get in until update is done? I have never seen that with any other app ever in the 12ish years that I’ve been using an iPhone. *update* I received this reply from the developer: “Sorry for this unavoidable inconvenience—we definitely don’t like to force an update to occur, but it has been necessary both in retiring the old app (which is no longer supported by its makers after several weeks of transition), and sometimes in updating to a new version for security and/or stability reasons. Though we, like others, do plan to keep this very rare, it’s occasionally necessary require an update sometimes in apps like this or a banking app, where you can manage money stored in an account, to ensure stability and/or account security." I did not have the old app, I had already upgraded to the new app and this still happened. I also don’t believe I have ever been forced to update to use an app. An email or notification should have proceeded this forced update so we users/customers could have updated when convenient instead of being surprised and caught off guard. This reply does not convince me to change my review.
  • So much worse than it used to be Feb 4, 2021

    By 100K annoyed users & counting
    I don’t understand why Ventra created an app from the ground up rather than using the old app as a model. This new app is impossible to use. The bus times are no longer accurate, trying to establish a favorite stop is virtually impossible, and needing to go to a train stop just to reload my card. For someone that uses the bus, this is EXTREMELY inconvenient. So I have to walk 10 blocks to the train station and 7 blocks back just to use a bus that is only 3 blocks away? I wanna be patient and supportive but it appears as though the designers of the app are in over their heads, never use public transportation, and never used the the old app outside of sitting in an office so have no “real world” understanding on how people use the app.
  • Almost missed my train Apr 27, 2021

    By Hrkjjr
    I use this app every day. It hasn’t logged me out in a year- I didn’t recently update it, I did not restart my phone - all I did was buy a Metra ticket and as I went to show my ticket to the person outside, before the tracks, it decided to log me out. Now, we all know that we have multiple log ins over the years, endless passwords and being logged out as I’m trying to catch a train is infuriating. Tried 3 different usernames and passwords only to have my phone rescue me because the info was saved elsewhere. Ventra doesn’t have a “save log in” function so it would’ve missed my train if not for my phone OS. Please fix it and if you need the name of a good programmer, I know several.
  • Jan 5, 2022

    By Virginia 'Wolvie' Hunt
    This app needs to be redone. Times for both trains AND buses are very inaccurate which could force people to rely on other means to get to where they have to go.
  • Oct 31, 2021

    By Lance Sabbag
    Your app and the data is awful. So much lately the times you list for so many bused and trains are always off.. I have to use Google maps to find and look for what actually is happening. Fix it. You are suppose to be the official app sure doesn't feel like it.
  • Unclear Aug 13, 2021

    By indigomelon
    Purchasing the tickets was confusing because when I bought the cta day pass it was not clearly stated what the difference is between cta and the pace buses. I was charged an additional $2 because I didn’t understand that pace buses were different for some reason. Purchasing a pace pass was nonsensical because I was only in the city for 2 days and you can only buy pace passes for 30 days at a time. At one point there was a huge delay with the buses but I was not notified through the app. Other cities seem to have these kinds of features figured out. It makes me hesitant to use this city’s public transportation again.

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