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Venmo

Venmo

PayPal, Inc.

Venmo is the fun and easy way to pay and get paid.

4.8 Ratings 13M+ Reviews 10M+ Downloads

Ratings & Reviews

Write a Review
  • img Community
    People usually say keeping your credit and debit cards in order is essential for personal finance. Venmo became extremely popular lately as it’s easy to pay for anything and send or receive money from family.
    img by Gregory
    2 years ago
  • img Community
    When you volunteer to buy 3 to 5 last-minute train tickets before they sell out, you’re probably going to want that $240 your friends owe you back in your bank account ASAP. Venmo often has funds available in 2 days or less, so you’ll have cash for your other travel expenses.
    img by Antonio
    2 years ago
  • img Community
    Having brunch with 10 of your closest friends is always a blast, until the bill comes. Instead of having 10 cards on the table and taking 30 min to pay, send them your portion free and immediately here.
    img by Umar
    2 years ago
  • img Expert
    1. Easy and fun way to share payments and purchases with friends or at millions of retailers on mobile web
    2. Personalize your transactions for bills and utilities with emojis, and “like” or comment on friends’ payments
    3. User-friendly with a simple design that makes it easy to link accounts and cash out to your bank

    Reviewed by Laura S on February 1, 2018

  • Venmo is amazing! Mar 2, 2021

    By Cece_Wats
    Despite some of the bad reviews that I’ve read, I actually have had nothing but great experiences with Venmo! I started my account to only use it to send rent money to my landlord but then I said to myself let me try the debit card out, which is also awesome! I literally had no money to eat on at work for lunch and payday was one day away so I swiped my Venmo debit card just to see if it would work & it did! I looked in the app, so basically Venmo will take from your bank account in inclements of $10 even if your bank doesn’t have any money in it, which I love! But do not take a risk on it if you do not plan on getting paid within a day because then the money will be charged from you bank (WITH NO FEE best of all!) but if you don’t put the money to cover what Venmo took from your bank with in the next day then your bank will charge you fees of course, but I got paid that Thursday so my direct deposit hit before Venmo took it! So it was Perfect thank god I had “a borrow” in a since to get my lunch! Then paid back the before the money charged my bank account (paid for the items Tuesday night, then Venmo took the money out of my bank Thursday) 😊and (Knock on wood) I haven’t had any problems such as other reviewers on here! Thank God! Venmo is really great Believe it or not & I genuinely haven’t seen any fees what so ever like most prepaid cards/apps
  • Oct 12, 2021

    By Jules Wood
    The recent-ish UI update prioritized new features in the UI over essential tasks: intentional poor IA prioritizing business goals>user needs. It's so awkward to find pending requests for payment you sent and just as hard to find your own outstanding payments (notice how I don't even know what to call these? "Notifications" ain't it). Bad taxonomy. Not only hard to find, but every time I finally find it I always forget what those features are called and how to return to them. Low learnability.
  • Overall Good Experiences for Years Jan 17, 2021

    By Alfred Lover
    My identity was recently stolen and I am waiting for a new debit card in the mail. That incident rendered my current debit card useless until the new one arrives. Because my bank account is attached to my Venmo account, I am able to transfer funds from my bank account directly to my Venmo balance, then use my Venmo card until my new debit card arrives. It made transactions very convenient, and with Venmo rewards I was able to earn almost $5 back after using my Venmo card at Walgreens. That was pretty cool. I love the convenience of Venmo and the fact that many of my friends have it makes it easy to pay people for miscellaneous purchases or goods/services. I recommend Venmo and have been pleased with the app so far. I have had an account for at least a few years now and have never had any huge issues. One time, I did pay someone and they scammed me, but because of Venmo’s policies I wasn’t able to get the money back. I own my mistake and realize that it’s not Venmo’s fault that I was scammed. I do wish they had some better options (like refunds, or at least partial refunds) for people like me who get scammed and don’t realize it until the transaction has been processed. Other than that, I will still continue to use this app and recommend it to others because of its convenience.
  • Don’t make a mistake in this app! Sep 14, 2020

    By RNHC
    I sent my brother money through Venmo 18 days ago. He had not used the Venmo for a while. After I sent the money my brother informed me that he was not able to get into his Venmo account because the phone and banking information he used to set up his account had changed. I thought “no big deal, I’ll just cancel the transaction and use a different app.” Well, according to Venmo’s policy, only the recipient can send money back to the sender. The sender cannot cancel a transaction. So we have been going back and forth for 18 days by email trying to upload documents to prove that he is the owner of the account so that he can reset his account access the funds I sent him. I don’t understand why the process of updating one’s account is so complicated. The customer service by email is terrible in that they are not solution oriented. I am extremely put off by the fact that as a sender I cannot cancel a transaction. I am equally put off by the fact that there is no straight forward process for someone to reset their account. Luckily I sent it to my brother whom I know. I can only imagine what would have happened if I sent it to a stranger. I am not doing business with Venmo anymore. And I am recommending my friends not to either.
  • Oct 6, 2021

    By Cindy K
    The App itself is convenient and easy to use... EXCEPT for the button that now pops up asking the payer if they're paying for goods or service. So annoying, especially since sometimes it is clicked by mistake. That's awful for the receiver who has to pay 10% + $0.10 for the transaction. It should be fixed to where the receiver can accept or deny that payment so that no mistakes are made. There is no way to reverse the charge. It's just automatic and complete.
  • Was good-they Dont support joint accounts Feb 7, 2019

    By uihhkmbs
    They were great. Until I was had to change my bank to my husbands because we’re married. I tried to add my bank account but it wouldn’t let me. I contacted Venmo they that since my husband already was connected to our checking I couldn’t. They only allow one Venmo per checking account. They said I would have to add my debit or credit card which they will take 1% for debit charges and 3% for credit. I use Venmo more than my husband so we decided I would link my Venmo to the checking account and he would link his account to our debit card. He deleted the checking account but it still wouldn’t let me link to checking. Contacted Venmo again and they said that even though he deleted the bank, he still is linked to the account until he calls them himself to “release” his account.. suspect. My husband is a marine so he isn’t home often. He was out in the field at the time so I had to wait til he was home. But when he gets off work, they’re customer service is closed. This has been so ridiculous. Does everyone else know that their bank account stays linked even after they delete it.. doesn’t seem very cool.
  • Venmo is amazing! Mar 2, 2021

    By Cece_Wats
    Despite some of the bad reviews that I’ve read, I actually have had nothing but great experiences with Venmo! I started my account to only use it to send rent money to my landlord but then I said to myself let me try the debit card out, which is also awesome! I literally had no money to eat on at work for lunch and payday was one day away so I swiped my Venmo debit card just to see if it would work & it did! I looked in the app, so basically Venmo will take from your bank account in inclements of $10 even if your bank doesn’t have any money in it, which I love! But do not take a risk on it if you do not plan on getting paid within a day because then the money will be charged from you bank (WITH NO FEE best of all!) but if you don’t put the money to cover what Venmo took from your bank with in the next day then your bank will charge you fees of course, but I got paid that Thursday so my direct deposit hit before Venmo took it! So it was Perfect thank god I had “a borrow” in a since to get my lunch! Then paid back the before the money charged my bank account (paid for the items Tuesday night, then Venmo took the money out of my bank Thursday) 😊and (Knock on wood) I haven’t had any problems such as other reviewers on here! Thank God! Venmo is really great Believe it or not & I genuinely haven’t seen any fees what so ever like most prepaid cards/apps
  • Oct 12, 2021

    By Jules Wood
    The recent-ish UI update prioritized new features in the UI over essential tasks: intentional poor IA prioritizing business goals>user needs. It's so awkward to find pending requests for payment you sent and just as hard to find your own outstanding payments (notice how I don't even know what to call these? "Notifications" ain't it). Bad taxonomy. Not only hard to find, but every time I finally find it I always forget what those features are called and how to return to them. Low learnability.
  • Overall Good Experiences for Years Jan 17, 2021

    By Alfred Lover
    My identity was recently stolen and I am waiting for a new debit card in the mail. That incident rendered my current debit card useless until the new one arrives. Because my bank account is attached to my Venmo account, I am able to transfer funds from my bank account directly to my Venmo balance, then use my Venmo card until my new debit card arrives. It made transactions very convenient, and with Venmo rewards I was able to earn almost $5 back after using my Venmo card at Walgreens. That was pretty cool. I love the convenience of Venmo and the fact that many of my friends have it makes it easy to pay people for miscellaneous purchases or goods/services. I recommend Venmo and have been pleased with the app so far. I have had an account for at least a few years now and have never had any huge issues. One time, I did pay someone and they scammed me, but because of Venmo’s policies I wasn’t able to get the money back. I own my mistake and realize that it’s not Venmo’s fault that I was scammed. I do wish they had some better options (like refunds, or at least partial refunds) for people like me who get scammed and don’t realize it until the transaction has been processed. Other than that, I will still continue to use this app and recommend it to others because of its convenience.
  • Don’t make a mistake in this app! Sep 14, 2020

    By RNHC
    I sent my brother money through Venmo 18 days ago. He had not used the Venmo for a while. After I sent the money my brother informed me that he was not able to get into his Venmo account because the phone and banking information he used to set up his account had changed. I thought “no big deal, I’ll just cancel the transaction and use a different app.” Well, according to Venmo’s policy, only the recipient can send money back to the sender. The sender cannot cancel a transaction. So we have been going back and forth for 18 days by email trying to upload documents to prove that he is the owner of the account so that he can reset his account access the funds I sent him. I don’t understand why the process of updating one’s account is so complicated. The customer service by email is terrible in that they are not solution oriented. I am extremely put off by the fact that as a sender I cannot cancel a transaction. I am equally put off by the fact that there is no straight forward process for someone to reset their account. Luckily I sent it to my brother whom I know. I can only imagine what would have happened if I sent it to a stranger. I am not doing business with Venmo anymore. And I am recommending my friends not to either.
  • Oct 6, 2021

    By Cindy K
    The App itself is convenient and easy to use... EXCEPT for the button that now pops up asking the payer if they're paying for goods or service. So annoying, especially since sometimes it is clicked by mistake. That's awful for the receiver who has to pay 10% + $0.10 for the transaction. It should be fixed to where the receiver can accept or deny that payment so that no mistakes are made. There is no way to reverse the charge. It's just automatic and complete.
  • Was good-they Dont support joint accounts Feb 7, 2019

    By uihhkmbs
    They were great. Until I was had to change my bank to my husbands because we’re married. I tried to add my bank account but it wouldn’t let me. I contacted Venmo they that since my husband already was connected to our checking I couldn’t. They only allow one Venmo per checking account. They said I would have to add my debit or credit card which they will take 1% for debit charges and 3% for credit. I use Venmo more than my husband so we decided I would link my Venmo to the checking account and he would link his account to our debit card. He deleted the checking account but it still wouldn’t let me link to checking. Contacted Venmo again and they said that even though he deleted the bank, he still is linked to the account until he calls them himself to “release” his account.. suspect. My husband is a marine so he isn’t home often. He was out in the field at the time so I had to wait til he was home. But when he gets off work, they’re customer service is closed. This has been so ridiculous. Does everyone else know that their bank account stays linked even after they delete it.. doesn’t seem very cool.
  • Privacy issues Sep 27, 2021

    By Dani.M.OR
    Transaction wise I have really had no problems with so far. I haven’t experienced a frozen account or deletion. My main question is what is the purpose of listing transactions for everyone to see. I may be able to hide mine but I can still see everyone else’s. That’s a privacy issue. Why even do that? What useful purpose is there to list people’s transaction. I think it’s a horrible feature and has no practical purpose. No one needs to know who paid who for what. It doesn’t make it better because amounts aren’t shown. None of the transaction should be shown. I would really like to hear the answer to this question. What is the purpose? I know I’m not alone with this line of thinking because I’ve had conversations with people about it. If it weren’t for a few people asking me to add the app I would never use it even though transactionally I’ve never had problems. I think this feature is a privacy issue and it’s not your place to put out there who I’m paying money to and for what. It doesn’t even sound like it should be legal. I’m sure it is since you do it but it doesn’t sound like it nor should it be. I think that entire part of the app should be removed. But I would like an answer. I’m so curious to know why this is a good idea.
  • Oct 12, 2021

    By Katherine Egan
    Love direct deposit option (although cashapp will reimburse ATM fees if you set up direct deposit... Maybe something to consider?) Thankful they will cover a few dollars overdraft if for some reason the amounts don't add up correctly. All around great app, and informative when I have any questions.
  • Reliable, User-friendly, & Convenient Jul 19, 2021

    By Danilolololol
    I have yet to have any issues using this money transfer service. The app itself is simple to use & provides a convenient way to send & receive money between it’s users. Venmo not only provides independent contractors with an electronic avenue to be paid/reimbursed, it also provides users the ability to track their activity electronically & keep a paperless record of all of their transaction history. I use Venmo on a regular basis for both personal & professional reasons, it makes it easy for people, like myself, who don’t tend to carry cash. Whether it’s to pay a sitter last minute or make an impromptu purchase at a yard sale, I’ve been able to use Venmo in place of cash on multiple occasions, saving many trips to to the ATM. With the ability to instantly send & receive money, Venmo simplifies group spending by allowing a single person to make a purchase or cover a bill for the group as a whole rather than attempting to split the cost amongst multiple people. These are just a few of the benefits I’ve experienced as a Venmo user & I’d recommend this app to anyone looking to simplify their financial activities.
  • Really handy - a few issues Sep 3, 2018

    By handsomejex
    I use this app a ton and im a huge fan. One thing that enraged me though is that they’ll sometimes keep your money hostage when you try to pay someone , adding in layers of verification requirements while possibly collecting interest on the sums held up- they don't notify the sender that the money they sent was unclaimed allowing the sender to choose an alternative payment channel - I learned from a young homeless woman who had a Venmo account who i sent money to for train fare, that they would not allow her to accept what I sent. I consider this to be abusive of their fiduciary role. I want them to fix this and make it easier for people in her situation to access funds to be able to improve their situation or make it clear to the person who sends money that the money never reaches the intended recipient. I would give them fewer stars for this issue, but i find for regular use with established contacts it works well. I wish i had the option to preschedule payments or set regular payments. I also wish that my venmo balance would apply to my payment when the amount exceeds the balance- instead of sitting there!
  • Oct 13, 2021

    By Kelly Breitbach
    Works fine until it doesn't. Randomly decides to not send funds. The only support you can get for this issue is "You'll have to just keep trying to send funds but don't repeatedly try to send them as that will make it worse. " Absolutely ZERO customer service or app support. Total gamble, might work for you might decide not to one day.
  • Oct 13, 2021

    By Kellan Hyde
    there was a known glitch in the app that's caused my money to just be stuck god knows where. when I tried chatting to resolve it the person disconnected from me, so I had to wait back in the queue to get help. that help was just saying they can't do anything. they then suggested contacting a bank that doesn't exist anymore. super helpful!
  • Oct 13, 2021

    By Duke Fog
    It was cool at first, but they make "mistakes" constantly and its so difficult to try using customer service bc its all based over seas and the translations are never quite right and they have a very hard time understanding your issues. There are better apps and cards now that have the kind of customer service youd expect. Skip this and get any other company.
  • Horrible Customer Service Dec 2, 2020

    By RNice00
    I would rate this an absolute 0 if possible. The app is fine until an issue arises. The first issue is that it takes days/weeks to get a response from support. The largest issue however is that on an app that is nothing but transactions from one person to the other they can’t access more than your information. I had a friend make a payment to me. Venmo in error took 2 identical payments of the same amount from my friends bank account. When she flagged the second transaction as fraudulent to stop it from going through Venmo froze both of our accounts. That is completely reasonable. Her bank worked out the issue and was refunded the extra payment that was taken, however the initial payment that was made went through and was moved to my bank account, Venmo saw this as a “we lost $500 and you will need to pay that back before your account will be unfrozen. No, she has $500 less in her account and I moved it to my bank. This is a normal transaction. After over 2 months of limited response and ABSOLUTELY NO HELP FROM CUSTOMER SUPPORT my account will remain unusable. Support eventually told me that what I am saying has no merit and my account will remain frozen. They said they do not have the ability to look and see if she actually made the payment because they can’t look at someone else’s account. How does that work to help any transaction if you can’t look at both people involved. This being said I will take my business to any other platform but this one.
  • Sep 13, 2021

    By Mike Krog
    Everyone uses Venmo but their app is horrible. Why can't I zoom into the profile picture of the intended recipient of the transaction to make sure it's the right person? Duh. Why is it now telling me I can't add my account because it has failed in the past? Nothing about my account has changed and I use it everyday. Is it your intention to keep the funds I have in Venmo? There's nothing wrong with my account. What's with all the UI updates that get more and more confusing. Hire an intern from your local college to help you with intuitive UI design. Love the idea of Venmo. I could design a better app in my sleep.
  • They lie to you Apr 1, 2020

    By alanaalexis
    I have never had any problems with this company/app but today really changed all of that. I wanted to add money to my account to cover some charges so I transferred almost $90 from my bank account to my Venmo account. If you have used this app before you know when you make a payment to someone the money comes out of your bank the next day. I checked my bank account and it came out so I check Venmo and it doesn’t show up. I talk to customer service on the chat, over email, and on the phone. Over chat and email they tell me it is run as an ACH transfer and takes 3-5 business days to show in my account. I work in a bank with these types of transfers and they never and I mean NEVER take 3-5 days. They take one at the most two days. Furthermore it was not run as an ACH transfer it was run as an auto debit (as if I swiped my debit card). I asked multiple times why I was being lied to and no answers just a run around. The girl at customer service on the phone was really trying to help me but she just didn’t have any information. I don’t know if she was new or if they just don’t care enough about their customers and employees to give them info and training to be able to help people. Don’t EVER put money in your Venmo account. Wait for them to take it out of your account after you transfer it/make payments. They will take your money then lie to you and hold it for as long as they can get away with it.
  • Oct 3, 2021

    By xavier quintana
    Hand down the worst customer service! I have needed help with phone number changes and someone accessing my account. Both times customer service was not able to help! The only reason for two stars was because it allowed me to make my money transfer with no issues. Other then that, their stupid phone number reset response is no help and when I emailed them about someone trying to access my account they sent the same stupid email. They need to have a more direct customer service.
  • wish I could give zero stars Aug 5, 2019

    By breiannmavraedis
    I have money that was sent to me for bills on my Venmo and when I tried sending it to my bank it immediately locked me out and said my account is frozen... I’m not sure why but it won’t even let me do anything from this point in my account. I went online to your “help” page and followed the instructions for a frozen account... it ended up being a dead end. I then called customer support and they wouldn’t even tell me the issue with my account, just said it’s going to take 5-7 business days for an “account specialist” to look into my account. I don’t mind that, all I asked was if I could send that money back to the original sender or just cancel that payment. They said once a payment is sent through there’s no way to get it back to the sender, not even through customer support. So basically I have money sitting in my account and I can’t even touch it because my account is frozen? And they won’t allow me to speak with anyone before the seven business days. Absolutely shocked and mortified with this apps customer service skills. Very obvious that they don’t care about their customers experience and they have zero safeguards for protecting the financial aspect of this app. There should be some way to send that money back to the sender so I’m not sitting here waiting for nearly two weeks just to access those funds, or allow me to speak to an account specialist over the phone. Once this situation is handled I’m never using this app ever again.
  • Oct 3, 2021

    By Frances Prentiss
    New update is terrible. I used to be notified the second I made a transaction using Venmo. No sometimes it takes a day before I get the notification or I have to open the app for the notification to pop up. Is not as easy to use as it was before. The menu is much harder to use. You can't look at your own friend list anymore. It is nice that you can make your friend list private but you can't see who your own friends are easily. Overall the app became less user-friendly.
  • Doesn’t keep up with today’s technological expectations Jul 1, 2021

    By kayb3596
    If someone sends you money and you send that same money to others, or use that money at a point of sale…you should have no problem. BUT if you want to transfer money from your bank account to your Venmo account or vice-versa…it will take you a WEEK to get your money. They’ll take it out of your bank account and you won’t see it show up in your Venmo account for 3-5 business days. That means if you initiate a transfer after the cut off on Friday you won’t see your money for 6 days. No one takes 3-5 days anymore…Any other app does this almost instantly so why does it take Venmo so long? The customer service won’t give you any answers. They just read the information off of the website. I can read…and I DID read the information on the website before calling. I called because I want better information. Customer service cannot help you. They will just read from their script over and over again. You telling me it takes 3-5 days (over and over again) does me no good when I want to know WHY your process takes so much longer than every other one out there. The “it’s being verified” story doesn’t make sense with the technology we have today. Maybe it’s time to streamline your verification process??? Then I realized it’s a product made by PayPal. I had issues with PayPal and stopped using that a long time ago. Can’t call a pig a flower and expect it to behave like a flower. It’s still a pig.
  • img Community
    People usually say keeping your credit and debit cards in order is essential for personal finance. Venmo became extremely popular lately as it’s easy to pay for anything and send or receive money from family.
    img by Gregory
    2 years ago
  • img Community
    When you volunteer to buy 3 to 5 last-minute train tickets before they sell out, you’re probably going to want that $240 your friends owe you back in your bank account ASAP. Venmo often has funds available in 2 days or less, so you’ll have cash for your other travel expenses.
    img by Antonio
    2 years ago
  • img Community
    Having brunch with 10 of your closest friends is always a blast, until the bill comes. Instead of having 10 cards on the table and taking 30 min to pay, send them your portion free and immediately here.
    img by Umar
    2 years ago
  • img Expert
    1. Easy and fun way to share payments and purchases with friends or at millions of retailers on mobile web
    2. Personalize your transactions for bills and utilities with emojis, and “like” or comment on friends’ payments
    3. User-friendly with a simple design that makes it easy to link accounts and cash out to your bank

    Reviewed by Laura S on February 1, 2018

  • Venmo is amazing! Mar 2, 2021

    By Cece_Wats
    Despite some of the bad reviews that I’ve read, I actually have had nothing but great experiences with Venmo! I started my account to only use it to send rent money to my landlord but then I said to myself let me try the debit card out, which is also awesome! I literally had no money to eat on at work for lunch and payday was one day away so I swiped my Venmo debit card just to see if it would work & it did! I looked in the app, so basically Venmo will take from your bank account in inclements of $10 even if your bank doesn’t have any money in it, which I love! But do not take a risk on it if you do not plan on getting paid within a day because then the money will be charged from you bank (WITH NO FEE best of all!) but if you don’t put the money to cover what Venmo took from your bank with in the next day then your bank will charge you fees of course, but I got paid that Thursday so my direct deposit hit before Venmo took it! So it was Perfect thank god I had “a borrow” in a since to get my lunch! Then paid back the before the money charged my bank account (paid for the items Tuesday night, then Venmo took the money out of my bank Thursday) 😊and (Knock on wood) I haven’t had any problems such as other reviewers on here! Thank God! Venmo is really great Believe it or not & I genuinely haven’t seen any fees what so ever like most prepaid cards/apps
  • Overall Good Experiences for Years Jan 17, 2021

    By Alfred Lover
    My identity was recently stolen and I am waiting for a new debit card in the mail. That incident rendered my current debit card useless until the new one arrives. Because my bank account is attached to my Venmo account, I am able to transfer funds from my bank account directly to my Venmo balance, then use my Venmo card until my new debit card arrives. It made transactions very convenient, and with Venmo rewards I was able to earn almost $5 back after using my Venmo card at Walgreens. That was pretty cool. I love the convenience of Venmo and the fact that many of my friends have it makes it easy to pay people for miscellaneous purchases or goods/services. I recommend Venmo and have been pleased with the app so far. I have had an account for at least a few years now and have never had any huge issues. One time, I did pay someone and they scammed me, but because of Venmo’s policies I wasn’t able to get the money back. I own my mistake and realize that it’s not Venmo’s fault that I was scammed. I do wish they had some better options (like refunds, or at least partial refunds) for people like me who get scammed and don’t realize it until the transaction has been processed. Other than that, I will still continue to use this app and recommend it to others because of its convenience.
  • Don’t make a mistake in this app! Sep 14, 2020

    By RNHC
    I sent my brother money through Venmo 18 days ago. He had not used the Venmo for a while. After I sent the money my brother informed me that he was not able to get into his Venmo account because the phone and banking information he used to set up his account had changed. I thought “no big deal, I’ll just cancel the transaction and use a different app.” Well, according to Venmo’s policy, only the recipient can send money back to the sender. The sender cannot cancel a transaction. So we have been going back and forth for 18 days by email trying to upload documents to prove that he is the owner of the account so that he can reset his account access the funds I sent him. I don’t understand why the process of updating one’s account is so complicated. The customer service by email is terrible in that they are not solution oriented. I am extremely put off by the fact that as a sender I cannot cancel a transaction. I am equally put off by the fact that there is no straight forward process for someone to reset their account. Luckily I sent it to my brother whom I know. I can only imagine what would have happened if I sent it to a stranger. I am not doing business with Venmo anymore. And I am recommending my friends not to either.
  • Was good-they Dont support joint accounts Feb 7, 2019

    By uihhkmbs
    They were great. Until I was had to change my bank to my husbands because we’re married. I tried to add my bank account but it wouldn’t let me. I contacted Venmo they that since my husband already was connected to our checking I couldn’t. They only allow one Venmo per checking account. They said I would have to add my debit or credit card which they will take 1% for debit charges and 3% for credit. I use Venmo more than my husband so we decided I would link my Venmo to the checking account and he would link his account to our debit card. He deleted the checking account but it still wouldn’t let me link to checking. Contacted Venmo again and they said that even though he deleted the bank, he still is linked to the account until he calls them himself to “release” his account.. suspect. My husband is a marine so he isn’t home often. He was out in the field at the time so I had to wait til he was home. But when he gets off work, they’re customer service is closed. This has been so ridiculous. Does everyone else know that their bank account stays linked even after they delete it.. doesn’t seem very cool.
  • Oct 12, 2021

    By Katherine Egan
    Love direct deposit option (although cashapp will reimburse ATM fees if you set up direct deposit... Maybe something to consider?) Thankful they will cover a few dollars overdraft if for some reason the amounts don't add up correctly. All around great app, and informative when I have any questions.
  • Reliable, User-friendly, & Convenient Jul 19, 2021

    By Danilolololol
    I have yet to have any issues using this money transfer service. The app itself is simple to use & provides a convenient way to send & receive money between it’s users. Venmo not only provides independent contractors with an electronic avenue to be paid/reimbursed, it also provides users the ability to track their activity electronically & keep a paperless record of all of their transaction history. I use Venmo on a regular basis for both personal & professional reasons, it makes it easy for people, like myself, who don’t tend to carry cash. Whether it’s to pay a sitter last minute or make an impromptu purchase at a yard sale, I’ve been able to use Venmo in place of cash on multiple occasions, saving many trips to to the ATM. With the ability to instantly send & receive money, Venmo simplifies group spending by allowing a single person to make a purchase or cover a bill for the group as a whole rather than attempting to split the cost amongst multiple people. These are just a few of the benefits I’ve experienced as a Venmo user & I’d recommend this app to anyone looking to simplify their financial activities.
  • Really handy - a few issues Sep 3, 2018

    By handsomejex
    I use this app a ton and im a huge fan. One thing that enraged me though is that they’ll sometimes keep your money hostage when you try to pay someone , adding in layers of verification requirements while possibly collecting interest on the sums held up- they don't notify the sender that the money they sent was unclaimed allowing the sender to choose an alternative payment channel - I learned from a young homeless woman who had a Venmo account who i sent money to for train fare, that they would not allow her to accept what I sent. I consider this to be abusive of their fiduciary role. I want them to fix this and make it easier for people in her situation to access funds to be able to improve their situation or make it clear to the person who sends money that the money never reaches the intended recipient. I would give them fewer stars for this issue, but i find for regular use with established contacts it works well. I wish i had the option to preschedule payments or set regular payments. I also wish that my venmo balance would apply to my payment when the amount exceeds the balance- instead of sitting there!
  • Absolutely ridiculous! Dec 9, 2018

    By Kingston Remix is AMAZING!
    My friend transferred $400 to my account I go to do an instant transfer to my personal checking account and it will not go through. And oh how convenient no customer service support to call because apparently they work bankers hours. How in the world are you going to be a 24/7 cash application and not have any sort of online tech support or offer any live tech-support?? This is literally an emergency situation where I needed to borrow the funds which I did.....I now have my funds sitting in this stupid account which I am unable to touch or have access to and will have no way to contact their customer service until Monday morning it is currently Friday 7:30 PM. I am beyond furious. I knew I should’ve gone with my gut and used the other three different cash apps I have on my phone which worked beautifully and have never had an issue with. I only last minute decided to use this one for the first time tonight never thinking for a second that I would not be able to access my funds. USER BEWARE PLEASE don’t use this stupid application....no tech-support after 4 PM M-F.
  • Bad experience with VENMO!! Apr 1, 2019

    By VUGW
    After 1 hr 26 min hold-time plus countless other phone calls on the same matter, VENMO decided on their own and without a detailed explanation of their decision to BLOCK my Black American Express Centurion card from my profile. All the rep and supervisor say “it’s a security issue” yet AMEX indicates there is ZERO issue on their side. Additionally, no resolution was offered! Not from agent or supervisor. No one said: “let me see what we can do”. “Let’s see how to resolve this”. Instead I heard : “ I’m sorry but there’s nothing we can do”. When I asked to speak to their security department : “ I’m sorry but we cannot transfer you” . When I asked to speak with another supervisor: “ I’m sorry but I’m the top of the line and the only one here today to speak to” It’s not ok and it is unacceptable that a company act this way. So after that long hold time I still do not know 1) what the security flag is 2) how to resolve the matter. VENMO is no longer my company of choice when there are so many others in this field! I’m going to pursue this matter with the correct agency to clear this — ASAP!
  • Venmo Original Oct 7, 2018

    By Waiting, forever
    I was a Venmo original user, telling all my friends this is the future of payments. I started saying “hey guys Venmo me, oh you don’t have Venmo? What’s wrong with you? Don’t you know about Venmo? We don’t need cash to split bills anymore.” We’ll, this was also in a period when Venmo said they would pay users if they invited their friends and they signed up. Until this day, I still get users that sign up, because of me, but Venmo does not pay me like they said they would. While I love their application, I don’t appreciate that they didn’t pay me for getting many of my friends, contacts, and business colleagues on Venmo. Maybe thousands of users but Venmo only paid me for the first few users. Venmo is great, but they owe me. I was inline with the thinking that there must be a better way to pay people, and I found Venmo, which was a simpler way to pay people than PayPal, which many people did not trust at the time. I convinced people that it would be safe and efficient. Venmo owes me for all the people I invited, as they said I would be reimbursed. Great app overall, just pay me. :)
  • Oct 6, 2021

    By Cindy K
    The App itself is convenient and easy to use... EXCEPT for the button that now pops up asking the payer if they're paying for goods or service. So annoying, especially since sometimes it is clicked by mistake. That's awful for the receiver who has to pay 10% + $0.10 for the transaction. It should be fixed to where the receiver can accept or deny that payment so that no mistakes are made. There is no way to reverse the charge. It's just automatic and complete.
  • Great New Gossip Feeder Nov 8, 2020

    By Staplesque
    It’s super nice that they make transactions public by default unless you change your settings!!! I got off all social media but can still tell which of my friends are in a relationship based on the Venmo transactions I see going between them. Though honestly, it’s a bit much to have to know that two dudes I went to school with years ago are paying each other back for toilet paper and pizza every week. Why do I even have all these Venmo friends? I never chose them consciously. Being serious though, it’s a very handy, easy-to-use app and becomes more and more convenient as more individuals and businesses start using it. I buy groceries at the farmer’s market, receive payments for dog sitting, etc. all through Venmo... for free! I still don’t know how it’s a sustainable business model for Venmo, but it’s awfully nice for me. And splitting checks at a restaurant or whatever is amazingly simple now... gone are the days of your distant acquaintance saying, “I’ll pay you back when I get a chance to grab cash from an ATM,” and then conveniently forgetting for the rest of her life. Just look her in the eye and state your Venmo handle right from the restaurant table so she has no excuse!
  • Much easier to use than writing a paper check. Dec 30, 2017

    By sushichick66
    Very easy to use money transferred instantly. Much easier than writing a traditional check. I believe Venmo is also PayPal. I took away one star due to privacy. When you sign up it automatically uploads all of your contacts in your phone without warning. It also connects to social media like Facebook. Once you've registered you can change these privacy settings, so be aware to go to settings immediately if you don't want all of your contacts who use Venmo to see your transactions. Also for each transaction you can select if you'd like your friends, the public to see Who you've paid, minus the amount. You can also set each transaction to private. Personally, I don't understand why it's anyone else's business who you pay for what kind of service. It's a Bizzarre concept to me, but then I don't live my life through social media. I am only using Venmo as a form of payment, like cleaning services. Still, it's easy to use and convenient. Just make sure to check Settings before you start transactions unless you want all of your friends, Family and coworkers to know what you're up to.
  • So close to 5 stars, but as in the real world Apr 29, 2020

    By SGTMCLAIN
    Just like in the real world, when you mess up, that’s usually what is remembered... When you tell customers that have your Venmo Card (physically in hand for purchase everywhere MasterCard is excepted) that when you make a purchase “we always use card balance first then reload it from attached bank in $10 increments to cover additional amount if card balance not sufficient” then that’s how you should always do it.. I made a purchase while having more than half available on card balance yet they took full amount from other Payment method and when I asked why, they sent a bunch of emails trying to convince me that that’s how they have always done it, and on same day send me purchase Reciepts where it says “your Venmo balance wasn’t sufficient to cover purchase so we added from your bank to cover difference” Lol, so you get 4 stars until you can stop emailing me with excuses and acting like I’m in the wrong ... it wasn’t a big deal to me until you replied telling me “that’s how it works”... 😉
  • Oct 12, 2021

    By Jules Wood
    The recent-ish UI update prioritized new features in the UI over essential tasks: intentional poor IA prioritizing business goals>user needs. It's so awkward to find pending requests for payment you sent and just as hard to find your own outstanding payments (notice how I don't even know what to call these? "Notifications" ain't it). Bad taxonomy. Not only hard to find, but every time I finally find it I always forget what those features are called and how to return to them. Low learnability.
  • Privacy issues Sep 27, 2021

    By Dani.M.OR
    Transaction wise I have really had no problems with so far. I haven’t experienced a frozen account or deletion. My main question is what is the purpose of listing transactions for everyone to see. I may be able to hide mine but I can still see everyone else’s. That’s a privacy issue. Why even do that? What useful purpose is there to list people’s transaction. I think it’s a horrible feature and has no practical purpose. No one needs to know who paid who for what. It doesn’t make it better because amounts aren’t shown. None of the transaction should be shown. I would really like to hear the answer to this question. What is the purpose? I know I’m not alone with this line of thinking because I’ve had conversations with people about it. If it weren’t for a few people asking me to add the app I would never use it even though transactionally I’ve never had problems. I think this feature is a privacy issue and it’s not your place to put out there who I’m paying money to and for what. It doesn’t even sound like it should be legal. I’m sure it is since you do it but it doesn’t sound like it nor should it be. I think that entire part of the app should be removed. But I would like an answer. I’m so curious to know why this is a good idea.
  • Support is Very helpful, Venmo is not Mar 10, 2021

    By Bunbun boy
    I have been using Venmo for multiple years over thousands of dollars of transactions. I have been extremely satisfied with the service - until today at least. After trying to make one of my typical payments, I was repeatedly told my payment was declined. I contacted support and was connected with Janette A. who was extremely helpful and polite. However, all she could tell me was that one of my payments had been flagged and as such a hold had been placed on my account. She could not tell me what payment was flagged, or what the timeline was for clearing the hold. This is very frustrating as somebody on a timeline and reliant on Venmo to make a payment that I should not have any issue with. I would like to stay with Venmo, but this seems like a serious shortcoming within a system that touts itself as “fast and easy”. I will update this review if the issue is resolved. UPDATE: Venmo has finally removed the hold from my account. I only know this after repeatedly trying to make payments over the past week or so, and one finally going through. While I am glad to be back, the communication has been terrible. Update from 1 to 3 stars.
  • Unable to Add Debit Cards to Venmo Account Mar 11, 2019

    By getthef0rk0ut
    Today I downloaded the Venmo app and set up my account. I was so excited to start using this app, as everyone I know uses it and raves about how much they love it. After repeated attempts (about 12) to add either of my two VISA debit cards to my Venmo account, and receiving the same error message each time (you can’t use this card in Venmo, try another card), I’ve given up hope that I will ever be able to connect either of these cards to my account, and therefore it’s unlikely that I’ll ever desire to use this app. I do not wish to connect my Venmo account to my bank, I refuse to use a credit card and incur the 3% charge for each transaction, and I’ve verified that my primary debit card is not connected to my PayPal account. I’ve read through the FAQ section, tried every bit of troubleshooting I can think of, and still I am extremely disappointed that Venmo is not the easy, convenient app that everyone says it is. I wish it were actually possible for me to at least connect my primary debit card to my Venmo account, but I guess it’s not meant to be. 1/10 would not recommend ☹️
  • Oct 13, 2021

    By Duke Fog
    It was cool at first, but they make "mistakes" constantly and its so difficult to try using customer service bc its all based over seas and the translations are never quite right and they have a very hard time understanding your issues. There are better apps and cards now that have the kind of customer service youd expect. Skip this and get any other company.
  • They lie to you Apr 1, 2020

    By alanaalexis
    I have never had any problems with this company/app but today really changed all of that. I wanted to add money to my account to cover some charges so I transferred almost $90 from my bank account to my Venmo account. If you have used this app before you know when you make a payment to someone the money comes out of your bank the next day. I checked my bank account and it came out so I check Venmo and it doesn’t show up. I talk to customer service on the chat, over email, and on the phone. Over chat and email they tell me it is run as an ACH transfer and takes 3-5 business days to show in my account. I work in a bank with these types of transfers and they never and I mean NEVER take 3-5 days. They take one at the most two days. Furthermore it was not run as an ACH transfer it was run as an auto debit (as if I swiped my debit card). I asked multiple times why I was being lied to and no answers just a run around. The girl at customer service on the phone was really trying to help me but she just didn’t have any information. I don’t know if she was new or if they just don’t care enough about their customers and employees to give them info and training to be able to help people. Don’t EVER put money in your Venmo account. Wait for them to take it out of your account after you transfer it/make payments. They will take your money then lie to you and hold it for as long as they can get away with it.
  • Oct 3, 2021

    By xavier quintana
    Hand down the worst customer service! I have needed help with phone number changes and someone accessing my account. Both times customer service was not able to help! The only reason for two stars was because it allowed me to make my money transfer with no issues. Other then that, their stupid phone number reset response is no help and when I emailed them about someone trying to access my account they sent the same stupid email. They need to have a more direct customer service.
  • Oct 13, 2021

    By amanda Martinez
    Worst customer service ever experienced. If your account gets frozen, there is a 3-5 day waiting period, before it even goes to someone that can help. Literally paypal, cash app, and so many others are able to assist in these situations. Will not use again, after issue is resolved.
  • Oct 11, 2021

    By Joshua Timmons
    Used to be super easy to use. But why have scanning a QR code and then confirming with their phone number. To receive a tip as a Valet this makes it super hard because people drive off all the time and don't tip. There's also no easy way to look at your friends or befriend someone now
  • Treated me like a criminal Jun 9, 2021

    By TracyRoberson
    I rarely use Venmo only for small things usually, however one day after a larger transaction my Venmo account was frozen. I received an email from Venmo letting me know it was frozen but not why. I emailed them to ask because apparently that’s the only way you can communicate with them. I received an email that said someone would get back with me in 6-8 days. So 6-8 days later someone messaged me and said that due to suspicious activity and their inquiry into that activity I had been permanently deleted, but due to security reasons they cannot tell me what it was that I did wrong… I’m sorry, you can’t tell me what u did wrong?!?! I was unaware that my little life was such a security threat to Venmo and if I knew what it was I did wrong I guess the whole company would fall. Venmo made me feel like I was some sort of criminal. Luckily I was able to transfer my balance before I was deleted. Don’t know what would have happened to my money if I hadn’t. So beware of your transactions because apparently you can be a criminal too and I hope you can get your money back! Now they won’t even let me send a 1 star review it keeps making me pick a nickname and says they are all taken no mattter what I put in… so I will try to give it two stars if your reading this I guess it worked. But really I would give it negative stars if possible.
  • Constant issues with Venmo freezing my money May 14, 2020

    By Shaktigoddess
    They’re holding money paid to me by friends of about 183$. I tried transferring to my bank account and it shows my account is frozen. I can’t transfer it my account and can’t pay someone off the limbo balance. I’ve contacted customer service, email, live chat, read all the preprinted information which doesn’t help since all those are about money owed. This is money for me that’s just sitting there. I’ve sent them a copy of my drivers license to show it’s me. Signed up in Facebook where I only have one account. It’s still saying to contact customer support! What else am I supposed to do. It’s signed up to a new bank account at a credit union. So I correctly entered the routing number and proper account. It’s still frozen. No answer. My account is verified through email. We are at a stand sat I’ll since January. I just want my account open and give me my money. So I ask my friends if it came back to them? Pay me again but in cash? I don’t know what to do at this point but I’m losing money because nobody can pay me in Venmo. So many dinners where nobody has cash so we all Venmo. I’ve lost money friends are trying to reimburse me. I never see it because....my account is still frozen. Since January. 😑 my bank can’t speak to third party and it’s not my bank with the issues.
  • Keep all your receipts they will not refund you for errors Sep 28, 2021

    By facelessfaeries
    Been using Venmo for several years. I’ve had the debit card which is very convenient since transferring money to a checking account takes days. However I had a local homegoods store double charged me on 1 single transaction they had me put in my card and then said it didn’t go through… so I put in a second time and left.. 3 days later I saw I got charged 2x and since I had chose email receipt that I guess I deleted the store couldn’t fix it. Venmo had contact info for the store who agreed to pull the surveillance for them if necessary and after 2 wks they denied me the refund. I again gave them all the info and they credited my account asked for proof I paid with another method which i didn’t have because it was a computer error not a payment error … they took back the refund 5 days later. Which they said I would get 5 days notice for and I got no email. Also when every transaction goes through you get an email this transaction that was doubled I only received 1 email for the purchase. After much back and forth with homegoods tech dept they discovered it was Venmo’s error. We submitted that info to Venmo and now we’re 8 wks later they still have not responded. Ridiculous.
  • Oct 13, 2021

    By Kelly Breitbach
    Works fine until it doesn't. Randomly decides to not send funds. The only support you can get for this issue is "You'll have to just keep trying to send funds but don't repeatedly try to send them as that will make it worse. " Absolutely ZERO customer service or app support. Total gamble, might work for you might decide not to one day.
  • Oct 13, 2021

    By Kellan Hyde
    there was a known glitch in the app that's caused my money to just be stuck god knows where. when I tried chatting to resolve it the person disconnected from me, so I had to wait back in the queue to get help. that help was just saying they can't do anything. they then suggested contacting a bank that doesn't exist anymore. super helpful!
  • Horrible Customer Service Dec 2, 2020

    By RNice00
    I would rate this an absolute 0 if possible. The app is fine until an issue arises. The first issue is that it takes days/weeks to get a response from support. The largest issue however is that on an app that is nothing but transactions from one person to the other they can’t access more than your information. I had a friend make a payment to me. Venmo in error took 2 identical payments of the same amount from my friends bank account. When she flagged the second transaction as fraudulent to stop it from going through Venmo froze both of our accounts. That is completely reasonable. Her bank worked out the issue and was refunded the extra payment that was taken, however the initial payment that was made went through and was moved to my bank account, Venmo saw this as a “we lost $500 and you will need to pay that back before your account will be unfrozen. No, she has $500 less in her account and I moved it to my bank. This is a normal transaction. After over 2 months of limited response and ABSOLUTELY NO HELP FROM CUSTOMER SUPPORT my account will remain unusable. Support eventually told me that what I am saying has no merit and my account will remain frozen. They said they do not have the ability to look and see if she actually made the payment because they can’t look at someone else’s account. How does that work to help any transaction if you can’t look at both people involved. This being said I will take my business to any other platform but this one.
  • Sep 13, 2021

    By Mike Krog
    Everyone uses Venmo but their app is horrible. Why can't I zoom into the profile picture of the intended recipient of the transaction to make sure it's the right person? Duh. Why is it now telling me I can't add my account because it has failed in the past? Nothing about my account has changed and I use it everyday. Is it your intention to keep the funds I have in Venmo? There's nothing wrong with my account. What's with all the UI updates that get more and more confusing. Hire an intern from your local college to help you with intuitive UI design. Love the idea of Venmo. I could design a better app in my sleep.
  • wish I could give zero stars Aug 5, 2019

    By breiannmavraedis
    I have money that was sent to me for bills on my Venmo and when I tried sending it to my bank it immediately locked me out and said my account is frozen... I’m not sure why but it won’t even let me do anything from this point in my account. I went online to your “help” page and followed the instructions for a frozen account... it ended up being a dead end. I then called customer support and they wouldn’t even tell me the issue with my account, just said it’s going to take 5-7 business days for an “account specialist” to look into my account. I don’t mind that, all I asked was if I could send that money back to the original sender or just cancel that payment. They said once a payment is sent through there’s no way to get it back to the sender, not even through customer support. So basically I have money sitting in my account and I can’t even touch it because my account is frozen? And they won’t allow me to speak with anyone before the seven business days. Absolutely shocked and mortified with this apps customer service skills. Very obvious that they don’t care about their customers experience and they have zero safeguards for protecting the financial aspect of this app. There should be some way to send that money back to the sender so I’m not sitting here waiting for nearly two weeks just to access those funds, or allow me to speak to an account specialist over the phone. Once this situation is handled I’m never using this app ever again.
  • Oct 3, 2021

    By Frances Prentiss
    New update is terrible. I used to be notified the second I made a transaction using Venmo. No sometimes it takes a day before I get the notification or I have to open the app for the notification to pop up. Is not as easy to use as it was before. The menu is much harder to use. You can't look at your own friend list anymore. It is nice that you can make your friend list private but you can't see who your own friends are easily. Overall the app became less user-friendly.
  • Doesn’t keep up with today’s technological expectations Jul 1, 2021

    By kayb3596
    If someone sends you money and you send that same money to others, or use that money at a point of sale…you should have no problem. BUT if you want to transfer money from your bank account to your Venmo account or vice-versa…it will take you a WEEK to get your money. They’ll take it out of your bank account and you won’t see it show up in your Venmo account for 3-5 business days. That means if you initiate a transfer after the cut off on Friday you won’t see your money for 6 days. No one takes 3-5 days anymore…Any other app does this almost instantly so why does it take Venmo so long? The customer service won’t give you any answers. They just read the information off of the website. I can read…and I DID read the information on the website before calling. I called because I want better information. Customer service cannot help you. They will just read from their script over and over again. You telling me it takes 3-5 days (over and over again) does me no good when I want to know WHY your process takes so much longer than every other one out there. The “it’s being verified” story doesn’t make sense with the technology we have today. Maybe it’s time to streamline your verification process??? Then I realized it’s a product made by PayPal. I had issues with PayPal and stopped using that a long time ago. Can’t call a pig a flower and expect it to behave like a flower. It’s still a pig.
  • Oct 8, 2021

    By Nick Trachl
    Horrible App. It required an update but when I tried they refused to redownload the app saying it required 5 megabytes even though I had gigabytes on my phone and then it said I needed a Wi-Fi router to update the app. So I got locked out of the app and could not re-access it after that. Then when I finally switched phones, I re-downloaded the app but it refused to let me log into my account and customer service never resolved the problem so now I have no access to the money that people sent me.
  • Poor Service and Potential Scam Jun 30, 2021

    By TheExploristChica
    Originally I downloaded the app to receive the $10 fee , the app was downloaded 6/5. The incentive was valid through 6/23. Of course many people would sign up, after signing up I waited two weeks to see anything. Yet to no avail I received nothing, I went on Twitter to see if my tweets to customer service and to Venmo went through; which they did. Going through I saw many people tagging them and I didn’t see anything of mine . Though people were receiving the $10 dollars. Upon attempt to reach out I got nothing only able to see that I have made an account but received nothing. Customer service is terrible no matter the method there’s no answer only them helping other people. I work in customer service so I understand high volume demands and service when there’s an incentive, but this is ridiculous. They falsely advertise their $10 dollars only to have people download it, it’s one thing if it was a late registration but this was in the beginning of June and it’s currently over and I haven’t received anything..nothing. At first I thought it was high volume but now it’s pure laziness as they deliberately ignore me. Then to my surprise they are selective with who they are helping. I would say one star but in reality it’s a zero. It’s been a month and then can’t deliver their stuff on time. It’s one thing if you are trying but actively waiting a month for something I deleted the app and account in pure disappointment.
  • Aug 21, 2021

    By So Magnolia
    Ugh. Buggy and clumsy. Only installed because the recipient uses the app...and it turns out she's having problems, too. My bank verification deposits appeared immediately, but the system didn't recognise them as correct...so now I'm stuck having to email customer support, and, reading through the reviews, I expect that to be another difficulty, Should just work.

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