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Venmo

Venmo

PayPal, Inc.

Venmo is the fun and easy way to pay and get paid.

4.9 Ratings 12M+ Reviews 10M+ Downloads

Ratings & Reviews

4.9
11.8M+ Ratings
  1. 5
    91+%
  2. 4
    6+%
  3. 3
    1+%
  4. 2
    0+%
  5. 1
    1+%
Write a Review
  • Overall Good Experiences for Years Jan 17, 2021

    By Alfred Lover
    My identity was recently stolen and I am waiting for a new debit card in the mail. That incident rendered my current debit card useless until the new one arrives. Because my bank account is attached to my Venmo account, I am able to transfer funds from my bank account directly to my Venmo balance, then use my Venmo card until my new debit card arrives. It made transactions very convenient, and with Venmo rewards I was able to earn almost $5 back after using my Venmo card at Walgreens. That was pretty cool. I love the convenience of Venmo and the fact that many of my friends have it makes it easy to pay people for miscellaneous purchases or goods/services. I recommend Venmo and have been pleased with the app so far. I have had an account for at least a few years now and have never had any huge issues. One time, I did pay someone and they scammed me, but because of Venmo’s policies I wasn’t able to get the money back. I own my mistake and realize that it’s not Venmo’s fault that I was scammed. I do wish they had some better options (like refunds, or at least partial refunds) for people like me who get scammed and don’t realize it until the transaction has been processed. Other than that, I will still continue to use this app and recommend it to others because of its convenience.
    more
  • Was good-they Dont support joint accounts Feb 7, 2019

    By uihhkmbs
    They were great. Until I was had to change my bank to my husbands because we’re married. I tried to add my bank account but it wouldn’t let me. I contacted Venmo they that since my husband already was connected to our checking I couldn’t. They only allow one Venmo per checking account. They said I would have to add my debit or credit card which they will take 1% for debit charges and 3% for credit. I use Venmo more than my husband so we decided I would link my Venmo to the checking account and he would link his account to our debit card. He deleted the checking account but it still wouldn’t let me link to checking. Contacted Venmo again and they said that even though he deleted the bank, he still is linked to the account until he calls them himself to “release” his account.. suspect. My husband is a marine so he isn’t home often. He was out in the field at the time so I had to wait til he was home. But when he gets off work, they’re customer service is closed. This has been so ridiculous. Does everyone else know that their bank account stays linked even after they delete it.. doesn’t seem very cool.
    more
  • Mar 28, 2021

    By Lorien Lanouette
    I like that you can choose if you want payments to remain private. It's also so easy to use. I took a star away only because I'd like to be able to make a combined payment all at once from my bank account and venmo balance. Without having to transfer money from my bank account to venmo ahead of time. Also, I feel like more security upon opening the app would be good. Like a finger print check?
    more
  • Mar 30, 2021

    By Latasha Latham
    My experience with venmo deserves 5-star rating i.e. p2p transfers, it has been the quickest and easiest way, I have experience yet. It's better than Western Union, walmart2walmart, and netspend. it's been the best as a whole, all you have to do is sign up, get the card. They havent charged me for anything at all, using their app. With the money that I have received via government payment, via peer-to-peer payment and all it's just an all-around great experience. Thank you venmo!!!
    more
  • Apr 7, 2021

    By Scootski
    I like this app a lot but I'm changing my rating. I like the biometric fingerprint setting but it's very very very frustrating that I never really get to use it because it opens the app and then a pop-up that says to turn on my location pops up and pretty much disables the fingerprint login and then I have to use my pin. Help! Please fix this.
    more
  • Apr 7, 2021

    By NoirRoseAngel
    Worst unhelpful antiquated system I've ever had the displeasure to try and use. Went to sign up for a new account and was told it was impossible for 5 to 7 business days. They can't seem to handle the simple fact that I have a phone number someone else once used before.Getting to even talk to a person was a nightmare, was left on hold for a supervisor for 30 minutes. Which left me plenty of time to download a different app and wonder how this company even exists and who would bother to use it.
    more
  • Apr 7, 2021

    By Laura Rendall
    I would have given a 5 star up until this month when Venmo decided to start charging a fee for every transaction using the business profile. Unfortunately I didn't notice until a few clients had paid losing over $40 in fees. When I contacted venmo they said they had notified us they would be doing that. When I checked my email, there was no such notification. If I wanted fees like this I would have invested in the "cube." I asked for a refund and they said no.
    more
  • Apr 7, 2021

    By Krystle Kell
    I used to love this app for 5 months and now I hate it. I have friends send me $$$ because of needing food, gas mostly essential things. Then my account get frozen and never get told to why other than validation message which I never broke any rules. So my account is being permanently closed with $$$ still in my account. Plus when a scammer claiming that I have stolen money from them which I never did. Venmo give them money out of my account without me knowing. I'LL NEVER use Venmo AGAIN!!!
    more
  • Horrible Customer Service Dec 2, 2020

    By RNice00
    I would rate this an absolute 0 if possible. The app is fine until an issue arises. The first issue is that it takes days/weeks to get a response from support. The largest issue however is that on an app that is nothing but transactions from one person to the other they can’t access more than your information. I had a friend make a payment to me. Venmo in error took 2 identical payments of the same amount from my friends bank account. When she flagged the second transaction as fraudulent to stop it from going through Venmo froze both of our accounts. That is completely reasonable. Her bank worked out the issue and was refunded the extra payment that was taken, however the initial payment that was made went through and was moved to my bank account, Venmo saw this as a “we lost $500 and you will need to pay that back before your account will be unfrozen. No, she has $500 less in her account and I moved it to my bank. This is a normal transaction. After over 2 months of limited response and ABSOLUTELY NO HELP FROM CUSTOMER SUPPORT my account will remain unusable. Support eventually told me that what I am saying has no merit and my account will remain frozen. They said they do not have the ability to look and see if she actually made the payment because they can’t look at someone else’s account. How does that work to help any transaction if you can’t look at both people involved. This being said I will take my business to any other platform but this one.
    more
  • Apr 1, 2021

    By Andrew Lee
    Works great until it doesn't. Like other reviewers have said, I can't make any payments to other people because the mobile app stopped working after the latest update in March. The worst part is, I tried signing in from the browser to make the payments but they've deprecated your ability to do so. You're forced to use their mobile app and the mobile app doesn't work. I'll definitely be looking for another payments app now.
    more
  1. Easy and fun way to share payments and purchases with friends or at millions of retailers on mobile web
  2. Personalize your transactions for bills and utilities with emojis, and “like” or comment on friends’ payments
  3. User-friendly with a simple design that makes it easy to link accounts and cash out to your bank

Reviewed by Laura S on February 1, 2018

  • Overall Good Experiences for Years Jan 17, 2021

    By Alfred Lover
    My identity was recently stolen and I am waiting for a new debit card in the mail. That incident rendered my current debit card useless until the new one arrives. Because my bank account is attached to my Venmo account, I am able to transfer funds from my bank account directly to my Venmo balance, then use my Venmo card until my new debit card arrives. It made transactions very convenient, and with Venmo rewards I was able to earn almost $5 back after using my Venmo card at Walgreens. That was pretty cool. I love the convenience of Venmo and the fact that many of my friends have it makes it easy to pay people for miscellaneous purchases or goods/services. I recommend Venmo and have been pleased with the app so far. I have had an account for at least a few years now and have never had any huge issues. One time, I did pay someone and they scammed me, but because of Venmo’s policies I wasn’t able to get the money back. I own my mistake and realize that it’s not Venmo’s fault that I was scammed. I do wish they had some better options (like refunds, or at least partial refunds) for people like me who get scammed and don’t realize it until the transaction has been processed. Other than that, I will still continue to use this app and recommend it to others because of its convenience.
    more
  • Was good-they Dont support joint accounts Feb 7, 2019

    By uihhkmbs
    They were great. Until I was had to change my bank to my husbands because we’re married. I tried to add my bank account but it wouldn’t let me. I contacted Venmo they that since my husband already was connected to our checking I couldn’t. They only allow one Venmo per checking account. They said I would have to add my debit or credit card which they will take 1% for debit charges and 3% for credit. I use Venmo more than my husband so we decided I would link my Venmo to the checking account and he would link his account to our debit card. He deleted the checking account but it still wouldn’t let me link to checking. Contacted Venmo again and they said that even though he deleted the bank, he still is linked to the account until he calls them himself to “release” his account.. suspect. My husband is a marine so he isn’t home often. He was out in the field at the time so I had to wait til he was home. But when he gets off work, they’re customer service is closed. This has been so ridiculous. Does everyone else know that their bank account stays linked even after they delete it.. doesn’t seem very cool.
    more
  • Mar 30, 2021

    By Latasha Latham
    My experience with venmo deserves 5-star rating i.e. p2p transfers, it has been the quickest and easiest way, I have experience yet. It's better than Western Union, walmart2walmart, and netspend. it's been the best as a whole, all you have to do is sign up, get the card. They havent charged me for anything at all, using their app. With the money that I have received via government payment, via peer-to-peer payment and all it's just an all-around great experience. Thank you venmo!!!
    more
  • Apr 7, 2021

    By Scootski
    I like this app a lot but I'm changing my rating. I like the biometric fingerprint setting but it's very very very frustrating that I never really get to use it because it opens the app and then a pop-up that says to turn on my location pops up and pretty much disables the fingerprint login and then I have to use my pin. Help! Please fix this.
    more
  • Really handy - a few issues Sep 3, 2018

    By handsomejex
    I use this app a ton and im a huge fan. One thing that enraged me though is that they’ll sometimes keep your money hostage when you try to pay someone , adding in layers of verification requirements while possibly collecting interest on the sums held up- they don't notify the sender that the money they sent was unclaimed allowing the sender to choose an alternative payment channel - I learned from a young homeless woman who had a Venmo account who i sent money to for train fare, that they would not allow her to accept what I sent. I consider this to be abusive of their fiduciary role. I want them to fix this and make it easier for people in her situation to access funds to be able to improve their situation or make it clear to the person who sends money that the money never reaches the intended recipient. I would give them fewer stars for this issue, but i find for regular use with established contacts it works well. I wish i had the option to preschedule payments or set regular payments. I also wish that my venmo balance would apply to my payment when the amount exceeds the balance- instead of sitting there!
    more
  • Mar 28, 2021

    By Lorien Lanouette
    I like that you can choose if you want payments to remain private. It's also so easy to use. I took a star away only because I'd like to be able to make a combined payment all at once from my bank account and venmo balance. Without having to transfer money from my bank account to venmo ahead of time. Also, I feel like more security upon opening the app would be good. Like a finger print check?
    more
  • Great New Gossip Feeder Nov 8, 2020

    By Staplesque
    It’s super nice that they make transactions public by default unless you change your settings!!! I got off all social media but can still tell which of my friends are in a relationship based on the Venmo transactions I see going between them. Though honestly, it’s a bit much to have to know that two dudes I went to school with years ago are paying each other back for toilet paper and pizza every week. Why do I even have all these Venmo friends? I never chose them consciously. Being serious though, it’s a very handy, easy-to-use app and becomes more and more convenient as more individuals and businesses start using it. I buy groceries at the farmer’s market, receive payments for dog sitting, etc. all through Venmo... for free! I still don’t know how it’s a sustainable business model for Venmo, but it’s awfully nice for me. And splitting checks at a restaurant or whatever is amazingly simple now... gone are the days of your distant acquaintance saying, “I’ll pay you back when I get a chance to grab cash from an ATM,” and then conveniently forgetting for the rest of her life. Just look her in the eye and state your Venmo handle right from the restaurant table so she has no excuse!
    more
  • Much easier to use than writing a paper check. Dec 30, 2017

    By sushichick66
    Very easy to use money transferred instantly. Much easier than writing a traditional check. I believe Venmo is also PayPal. I took away one star due to privacy. When you sign up it automatically uploads all of your contacts in your phone without warning. It also connects to social media like Facebook. Once you've registered you can change these privacy settings, so be aware to go to settings immediately if you don't want all of your contacts who use Venmo to see your transactions. Also for each transaction you can select if you'd like your friends, the public to see Who you've paid, minus the amount. You can also set each transaction to private. Personally, I don't understand why it's anyone else's business who you pay for what kind of service. It's a Bizzarre concept to me, but then I don't live my life through social media. I am only using Venmo as a form of payment, like cleaning services. Still, it's easy to use and convenient. Just make sure to check Settings before you start transactions unless you want all of your friends, Family and coworkers to know what you're up to.
    more
  • So close to 5 stars, but as in the real world Apr 29, 2020

    By SGTMCLAIN
    Just like in the real world, when you mess up, that’s usually what is remembered... When you tell customers that have your Venmo Card (physically in hand for purchase everywhere MasterCard is excepted) that when you make a purchase “we always use card balance first then reload it from attached bank in $10 increments to cover additional amount if card balance not sufficient” then that’s how you should always do it.. I made a purchase while having more than half available on card balance yet they took full amount from other Payment method and when I asked why, they sent a bunch of emails trying to convince me that that’s how they have always done it, and on same day send me purchase Reciepts where it says “your Venmo balance wasn’t sufficient to cover purchase so we added from your bank to cover difference” Lol, so you get 4 stars until you can stop emailing me with excuses and acting like I’m in the wrong ... it wasn’t a big deal to me until you replied telling me “that’s how it works”... 😉
    more
  • Customer Service is misguided Feb 7, 2020

    By Scooterm4m
    While Venmo is good for paying friends and family, making purchases using a Venmo debit card is risky. I have had several charges that were billed twice but cleared by Venmo. When I contacted customer service, the putz cancelled my card and ordered a new card effectively freezing my account with no explanation as to why he took such extreme action. The customer service rep removed one duplicate charge from my account thankfully. A second duplicate charge was eventually removed but he left a pending charge on my account that is the third charge for the same transaction and it is 28 days old at this point. In effect, dude has frozen my account without explanation. I have no idea of if or when this pending charge will fall off the account. I have no idea of when I will receive a new card. I am blocking Venmo from refilling itself automatically because of its decisions along the road to here. I do not recommend relying on this app.
    more
  • Support is Very helpful, Venmo is not Mar 10, 2021

    By Bunbun boy
    I have been using Venmo for multiple years over thousands of dollars of transactions. I have been extremely satisfied with the service - until today at least. After trying to make one of my typical payments, I was repeatedly told my payment was declined. I contacted support and was connected with Janette A. who was extremely helpful and polite. However, all she could tell me was that one of my payments had been flagged and as such a hold had been placed on my account. She could not tell me what payment was flagged, or what the timeline was for clearing the hold. This is very frustrating as somebody on a timeline and reliant on Venmo to make a payment that I should not have any issue with. I would like to stay with Venmo, but this seems like a serious shortcoming within a system that touts itself as “fast and easy”. I will update this review if the issue is resolved. UPDATE: Venmo has finally removed the hold from my account. I only know this after repeatedly trying to make payments over the past week or so, and one finally going through. While I am glad to be back, the communication has been terrible. Update from 1 to 3 stars.
    more
  • Unable to Add Debit Cards to Venmo Account Mar 11, 2019

    By getthef0rk0ut
    Today I downloaded the Venmo app and set up my account. I was so excited to start using this app, as everyone I know uses it and raves about how much they love it. After repeated attempts (about 12) to add either of my two VISA debit cards to my Venmo account, and receiving the same error message each time (you can’t use this card in Venmo, try another card), I’ve given up hope that I will ever be able to connect either of these cards to my account, and therefore it’s unlikely that I’ll ever desire to use this app. I do not wish to connect my Venmo account to my bank, I refuse to use a credit card and incur the 3% charge for each transaction, and I’ve verified that my primary debit card is not connected to my PayPal account. I’ve read through the FAQ section, tried every bit of troubleshooting I can think of, and still I am extremely disappointed that Venmo is not the easy, convenient app that everyone says it is. I wish it were actually possible for me to at least connect my primary debit card to my Venmo account, but I guess it’s not meant to be. 1/10 would not recommend ☹️
    more
  • Nightmare App Jan 22, 2021

    By Silk Flower
    My big mistake. Got Venmo to pay someone who uses it. Submitted $90 payment to be sent to him. Nothing showed on transactions screen. So tried to send again. Same amount. This time Venmo offered me his name to click on rather than the name of his business. I clicked on it. Payment went to the person of that name, but it was not right person of the same name. There was no photo showing who would get the money. My friend says this was not him. He got the first payment. The second payment apparently went to someone with same personal name. Emailed problem to Venmo and got reply that I should try to reach out to the party that got the wrong payment. Then I read the App Store reviews I should have read before downloading this Venmo app. I use two other payment apps without problems. Unfortunately my friend doesn’t use these more reliable apps. In the future we will have to go back to old fashioned writing of checks to pay him. I feel cheated by Venmo, an app that is supposed to be secure and promised but failed to protect me.
    more
  • Sometimes it’s fantastic other times 🙄 Jan 25, 2020

    By pgwayne
    I have had money frozen or inexplicably disappear. I have recently had pieces of digital media (expensive Windows 10 apps) that are non-subscription based, after spending literally DAYS worth of real-world hours on them and going as far as paying for extra add-ons on said apps suddenly appear as “disputed purchases” literally multiple months after the fact inexplicably. I cannot recoup these funds, time, energy, nothing; not can I get an adequate explanation. Things like this are entirely unacceptable. Worst of all are some “instant transfers” that are inexplicably rejected for vague reasons. I end up having to send the money via Venmo for a fee (outrageous!) and have them take the cash out for me IF it isn’t “frozen” for some nonsensical reason of “suspicion.” It’s my money, you get your service fees, stop with the nonsense. You are literally screwing with people’s livelihood. There are MANY other services offering the same thing as Venmo where none of this happens. Sincerely, a beyond frustrated Venmo user.
    more
  • Apr 7, 2021

    By Laura Rendall
    I would have given a 5 star up until this month when Venmo decided to start charging a fee for every transaction using the business profile. Unfortunately I didn't notice until a few clients had paid losing over $40 in fees. When I contacted venmo they said they had notified us they would be doing that. When I checked my email, there was no such notification. If I wanted fees like this I would have invested in the "cube." I asked for a refund and they said no.
    more
  • They lie to you Apr 1, 2020

    By alanaalexis
    I have never had any problems with this company/app but today really changed all of that. I wanted to add money to my account to cover some charges so I transferred almost $90 from my bank account to my Venmo account. If you have used this app before you know when you make a payment to someone the money comes out of your bank the next day. I checked my bank account and it came out so I check Venmo and it doesn’t show up. I talk to customer service on the chat, over email, and on the phone. Over chat and email they tell me it is run as an ACH transfer and takes 3-5 business days to show in my account. I work in a bank with these types of transfers and they never and I mean NEVER take 3-5 days. They take one at the most two days. Furthermore it was not run as an ACH transfer it was run as an auto debit (as if I swiped my debit card). I asked multiple times why I was being lied to and no answers just a run around. The girl at customer service on the phone was really trying to help me but she just didn’t have any information. I don’t know if she was new or if they just don’t care enough about their customers and employees to give them info and training to be able to help people. Don’t EVER put money in your Venmo account. Wait for them to take it out of your account after you transfer it/make payments. They will take your money then lie to you and hold it for as long as they can get away with it.
    more
  • Apr 6, 2021

    By Ignacio Torres
    Easy to set up and create a profile. I have two problems with the app. I've only tried to use this app once with a gift card because I don't feel safe using a free app and connecting it with my bank account. I registered the card under my name for online use but the transaction has been denied each time. Also, wherever I open the tab to view public payments people post it causes the app to completely freeze up.
    more
  • Mar 28, 2021

    By Jim H
    I started to setup this app when I was notified my number was already registered to an email I did not recognize. Clearly their two-factor authentication is a joke. Had to wait a few days to correct a fraud issue because they have zero live customer support unless you want to sign-ups for a credit card. I hear the app works for some people, so it gets 2 stars. I will not be using this app....
    more
  • Mar 30, 2021

    By Adam
    The app functions as intended. Personally really I don't like that the default option is your transactions being public. Mostly the reason for the rating is terrible customer service. I've sent in a ticket describing my problem with very clear details twice, and the responses I get have little to nothing to do with the problem, and don't address my specific problem, only the general problem broadly. Once they release my funds I'll definitely be deleting the app and never using the service again.
    more
  • Apr 7, 2021

    By NoirRoseAngel
    Worst unhelpful antiquated system I've ever had the displeasure to try and use. Went to sign up for a new account and was told it was impossible for 5 to 7 business days. They can't seem to handle the simple fact that I have a phone number someone else once used before.Getting to even talk to a person was a nightmare, was left on hold for a supervisor for 30 minutes. Which left me plenty of time to download a different app and wonder how this company even exists and who would bother to use it.
    more
  • Apr 7, 2021

    By Krystle Kell
    I used to love this app for 5 months and now I hate it. I have friends send me $$$ because of needing food, gas mostly essential things. Then my account get frozen and never get told to why other than validation message which I never broke any rules. So my account is being permanently closed with $$$ still in my account. Plus when a scammer claiming that I have stolen money from them which I never did. Venmo give them money out of my account without me knowing. I'LL NEVER use Venmo AGAIN!!!
    more
  • Horrible Customer Service Dec 2, 2020

    By RNice00
    I would rate this an absolute 0 if possible. The app is fine until an issue arises. The first issue is that it takes days/weeks to get a response from support. The largest issue however is that on an app that is nothing but transactions from one person to the other they can’t access more than your information. I had a friend make a payment to me. Venmo in error took 2 identical payments of the same amount from my friends bank account. When she flagged the second transaction as fraudulent to stop it from going through Venmo froze both of our accounts. That is completely reasonable. Her bank worked out the issue and was refunded the extra payment that was taken, however the initial payment that was made went through and was moved to my bank account, Venmo saw this as a “we lost $500 and you will need to pay that back before your account will be unfrozen. No, she has $500 less in her account and I moved it to my bank. This is a normal transaction. After over 2 months of limited response and ABSOLUTELY NO HELP FROM CUSTOMER SUPPORT my account will remain unusable. Support eventually told me that what I am saying has no merit and my account will remain frozen. They said they do not have the ability to look and see if she actually made the payment because they can’t look at someone else’s account. How does that work to help any transaction if you can’t look at both people involved. This being said I will take my business to any other platform but this one.
    more
  • Apr 1, 2021

    By Andrew Lee
    Works great until it doesn't. Like other reviewers have said, I can't make any payments to other people because the mobile app stopped working after the latest update in March. The worst part is, I tried signing in from the browser to make the payments but they've deprecated your ability to do so. You're forced to use their mobile app and the mobile app doesn't work. I'll definitely be looking for another payments app now.
    more
  • Apr 1, 2021

    By Cydnei Niché
    Ive had this app for a good year, never really used it but now that Im trying to use it for my business the app is not opening. Ive updated the app, restarted my phone and even called my cell carrier so that they could do a reset on their end. I had to remake business cards seeing as I put my venmo on my other ones as a form of payment. This issue has been going on for a good month and customer support gets me no where. Would really like Venmo to fix whatevers wrong so I can use the app.
    more

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