Facebook_pixel
Venmo

Venmo

PayPal, Inc.

Venmo is the fun and easy way to pay and get paid.

4.8 Ratings 13M+ Reviews 10M+ Downloads

Ratings & Reviews

Write a Review
  • img Community
    People usually say keeping your credit and debit cards in order is essential for personal finance. Venmo became extremely popular lately as it’s easy to pay for anything and send or receive money from family.
    img by Gregory
    2 years ago
  • img Community
    When you volunteer to buy 3 to 5 last-minute train tickets before they sell out, you’re probably going to want that $240 your friends owe you back in your bank account ASAP. Venmo often has funds available in 2 days or less, so you’ll have cash for your other travel expenses.
    img by Antonio
    2 years ago
  • img Community
    Having brunch with 10 of your closest friends is always a blast, until the bill comes. Instead of having 10 cards on the table and taking 30 min to pay, send them your portion free and immediately here.
    img by Umar
    1 year ago
  • img Expert
    1. Easy and fun way to share payments and purchases with friends or at millions of retailers on mobile web
    2. Personalize your transactions for bills and utilities with emojis, and “like” or comment on friends’ payments
    3. User-friendly with a simple design that makes it easy to link accounts and cash out to your bank

    Reviewed by Laura S on February 1, 2018

  • Overall Good Experiences for Years Jan 17, 2021

    By Alfred Lover
    My identity was recently stolen and I am waiting for a new debit card in the mail. That incident rendered my current debit card useless until the new one arrives. Because my bank account is attached to my Venmo account, I am able to transfer funds from my bank account directly to my Venmo balance, then use my Venmo card until my new debit card arrives. It made transactions very convenient, and with Venmo rewards I was able to earn almost $5 back after using my Venmo card at Walgreens. That was pretty cool. I love the convenience of Venmo and the fact that many of my friends have it makes it easy to pay people for miscellaneous purchases or goods/services. I recommend Venmo and have been pleased with the app so far. I have had an account for at least a few years now and have never had any huge issues. One time, I did pay someone and they scammed me, but because of Venmo’s policies I wasn’t able to get the money back. I own my mistake and realize that it’s not Venmo’s fault that I was scammed. I do wish they had some better options (like refunds, or at least partial refunds) for people like me who get scammed and don’t realize it until the transaction has been processed. Other than that, I will still continue to use this app and recommend it to others because of its convenience.
  • Jul 24, 2021

    By Ja'Yaron Cabryizky
    App works well, haven't had major problems. Only gripe I'd mentiom is they charge an extra 3% of their total payment in order to send or receive via debit card, which is the only way to gain immediate access to the money which was paid to you. In order to avoid any fees of 1%—3%, users must wait 1–3 business days in order to transfer directly to/from their checking account (using acct # and routing #). So don't choose the "0% fee" method if your need is urgent & it happens to be on a Friday.
  • Don’t make a mistake in this app! Sep 14, 2020

    By RNHC
    I sent my brother money through Venmo 18 days ago. He had not used the Venmo for a while. After I sent the money my brother informed me that he was not able to get into his Venmo account because the phone and banking information he used to set up his account had changed. I thought “no big deal, I’ll just cancel the transaction and use a different app.” Well, according to Venmo’s policy, only the recipient can send money back to the sender. The sender cannot cancel a transaction. So we have been going back and forth for 18 days by email trying to upload documents to prove that he is the owner of the account so that he can reset his account access the funds I sent him. I don’t understand why the process of updating one’s account is so complicated. The customer service by email is terrible in that they are not solution oriented. I am extremely put off by the fact that as a sender I cannot cancel a transaction. I am equally put off by the fact that there is no straight forward process for someone to reset their account. Luckily I sent it to my brother whom I know. I can only imagine what would have happened if I sent it to a stranger. I am not doing business with Venmo anymore. And I am recommending my friends not to either.
  • Aug 2, 2021

    By Rick Kennedy
    Good for moving money. Although the reason I chose this app over other money moving apps was because they had a promo saying they were giving all new sign ups $10 for joining. I never got it, but the app works well. Very user friendly. But I can't get too mad I didn't get money that wasn't owed me.
  • Was good-they Dont support joint accounts Feb 7, 2019

    By uihhkmbs
    They were great. Until I was had to change my bank to my husbands because we’re married. I tried to add my bank account but it wouldn’t let me. I contacted Venmo they that since my husband already was connected to our checking I couldn’t. They only allow one Venmo per checking account. They said I would have to add my debit or credit card which they will take 1% for debit charges and 3% for credit. I use Venmo more than my husband so we decided I would link my Venmo to the checking account and he would link his account to our debit card. He deleted the checking account but it still wouldn’t let me link to checking. Contacted Venmo again and they said that even though he deleted the bank, he still is linked to the account until he calls them himself to “release” his account.. suspect. My husband is a marine so he isn’t home often. He was out in the field at the time so I had to wait til he was home. But when he gets off work, they’re customer service is closed. This has been so ridiculous. Does everyone else know that their bank account stays linked even after they delete it.. doesn’t seem very cool.
  • Aug 2, 2021

    By Arthur Durone
    It's a great app. Except you cannot get very much cashvout of an ATM.That sucks...It's not like you should have a spending limit on your money. Or how much they can charge you for transaction while limiting the amt. Of cash you can spend or take out at a time.you may have 3000. But you can only take out 300.00 a dasy in cash
  • Overall Good Experiences for Years Jan 17, 2021

    By Alfred Lover
    My identity was recently stolen and I am waiting for a new debit card in the mail. That incident rendered my current debit card useless until the new one arrives. Because my bank account is attached to my Venmo account, I am able to transfer funds from my bank account directly to my Venmo balance, then use my Venmo card until my new debit card arrives. It made transactions very convenient, and with Venmo rewards I was able to earn almost $5 back after using my Venmo card at Walgreens. That was pretty cool. I love the convenience of Venmo and the fact that many of my friends have it makes it easy to pay people for miscellaneous purchases or goods/services. I recommend Venmo and have been pleased with the app so far. I have had an account for at least a few years now and have never had any huge issues. One time, I did pay someone and they scammed me, but because of Venmo’s policies I wasn’t able to get the money back. I own my mistake and realize that it’s not Venmo’s fault that I was scammed. I do wish they had some better options (like refunds, or at least partial refunds) for people like me who get scammed and don’t realize it until the transaction has been processed. Other than that, I will still continue to use this app and recommend it to others because of its convenience.
  • Jul 24, 2021

    By Ja'Yaron Cabryizky
    App works well, haven't had major problems. Only gripe I'd mentiom is they charge an extra 3% of their total payment in order to send or receive via debit card, which is the only way to gain immediate access to the money which was paid to you. In order to avoid any fees of 1%—3%, users must wait 1–3 business days in order to transfer directly to/from their checking account (using acct # and routing #). So don't choose the "0% fee" method if your need is urgent & it happens to be on a Friday.
  • Don’t make a mistake in this app! Sep 14, 2020

    By RNHC
    I sent my brother money through Venmo 18 days ago. He had not used the Venmo for a while. After I sent the money my brother informed me that he was not able to get into his Venmo account because the phone and banking information he used to set up his account had changed. I thought “no big deal, I’ll just cancel the transaction and use a different app.” Well, according to Venmo’s policy, only the recipient can send money back to the sender. The sender cannot cancel a transaction. So we have been going back and forth for 18 days by email trying to upload documents to prove that he is the owner of the account so that he can reset his account access the funds I sent him. I don’t understand why the process of updating one’s account is so complicated. The customer service by email is terrible in that they are not solution oriented. I am extremely put off by the fact that as a sender I cannot cancel a transaction. I am equally put off by the fact that there is no straight forward process for someone to reset their account. Luckily I sent it to my brother whom I know. I can only imagine what would have happened if I sent it to a stranger. I am not doing business with Venmo anymore. And I am recommending my friends not to either.
  • Aug 2, 2021

    By Rick Kennedy
    Good for moving money. Although the reason I chose this app over other money moving apps was because they had a promo saying they were giving all new sign ups $10 for joining. I never got it, but the app works well. Very user friendly. But I can't get too mad I didn't get money that wasn't owed me.
  • Was good-they Dont support joint accounts Feb 7, 2019

    By uihhkmbs
    They were great. Until I was had to change my bank to my husbands because we’re married. I tried to add my bank account but it wouldn’t let me. I contacted Venmo they that since my husband already was connected to our checking I couldn’t. They only allow one Venmo per checking account. They said I would have to add my debit or credit card which they will take 1% for debit charges and 3% for credit. I use Venmo more than my husband so we decided I would link my Venmo to the checking account and he would link his account to our debit card. He deleted the checking account but it still wouldn’t let me link to checking. Contacted Venmo again and they said that even though he deleted the bank, he still is linked to the account until he calls them himself to “release” his account.. suspect. My husband is a marine so he isn’t home often. He was out in the field at the time so I had to wait til he was home. But when he gets off work, they’re customer service is closed. This has been so ridiculous. Does everyone else know that their bank account stays linked even after they delete it.. doesn’t seem very cool.
  • Aug 2, 2021

    By Arthur Durone
    It's a great app. Except you cannot get very much cashvout of an ATM.That sucks...It's not like you should have a spending limit on your money. Or how much they can charge you for transaction while limiting the amt. Of cash you can spend or take out at a time.you may have 3000. But you can only take out 300.00 a dasy in cash
  • Reliable, User-friendly, & Convenient Jul 19, 2021

    By Danilolololol
    I have yet to have any issues using this money transfer service. The app itself is simple to use & provides a convenient way to send & receive money between it’s users. Venmo not only provides independent contractors with an electronic avenue to be paid/reimbursed, it also provides users the ability to track their activity electronically & keep a paperless record of all of their transaction history. I use Venmo on a regular basis for both personal & professional reasons, it makes it easy for people, like myself, who don’t tend to carry cash. Whether it’s to pay a sitter last minute or make an impromptu purchase at a yard sale, I’ve been able to use Venmo in place of cash on multiple occasions, saving many trips to to the ATM. With the ability to instantly send & receive money, Venmo simplifies group spending by allowing a single person to make a purchase or cover a bill for the group as a whole rather than attempting to split the cost amongst multiple people. These are just a few of the benefits I’ve experienced as a Venmo user & I’d recommend this app to anyone looking to simplify their financial activities.
  • Really handy - a few issues Sep 3, 2018

    By handsomejex
    I use this app a ton and im a huge fan. One thing that enraged me though is that they’ll sometimes keep your money hostage when you try to pay someone , adding in layers of verification requirements while possibly collecting interest on the sums held up- they don't notify the sender that the money they sent was unclaimed allowing the sender to choose an alternative payment channel - I learned from a young homeless woman who had a Venmo account who i sent money to for train fare, that they would not allow her to accept what I sent. I consider this to be abusive of their fiduciary role. I want them to fix this and make it easier for people in her situation to access funds to be able to improve their situation or make it clear to the person who sends money that the money never reaches the intended recipient. I would give them fewer stars for this issue, but i find for regular use with established contacts it works well. I wish i had the option to preschedule payments or set regular payments. I also wish that my venmo balance would apply to my payment when the amount exceeds the balance- instead of sitting there!
  • Absolutely ridiculous! Dec 9, 2018

    By Kingston Remix is AMAZING!
    My friend transferred $400 to my account I go to do an instant transfer to my personal checking account and it will not go through. And oh how convenient no customer service support to call because apparently they work bankers hours. How in the world are you going to be a 24/7 cash application and not have any sort of online tech support or offer any live tech-support?? This is literally an emergency situation where I needed to borrow the funds which I did.....I now have my funds sitting in this stupid account which I am unable to touch or have access to and will have no way to contact their customer service until Monday morning it is currently Friday 7:30 PM. I am beyond furious. I knew I should’ve gone with my gut and used the other three different cash apps I have on my phone which worked beautifully and have never had an issue with. I only last minute decided to use this one for the first time tonight never thinking for a second that I would not be able to access my funds. USER BEWARE PLEASE don’t use this stupid application....no tech-support after 4 PM M-F.
  • Great New Gossip Feeder Nov 8, 2020

    By Staplesque
    It’s super nice that they make transactions public by default unless you change your settings!!! I got off all social media but can still tell which of my friends are in a relationship based on the Venmo transactions I see going between them. Though honestly, it’s a bit much to have to know that two dudes I went to school with years ago are paying each other back for toilet paper and pizza every week. Why do I even have all these Venmo friends? I never chose them consciously. Being serious though, it’s a very handy, easy-to-use app and becomes more and more convenient as more individuals and businesses start using it. I buy groceries at the farmer’s market, receive payments for dog sitting, etc. all through Venmo... for free! I still don’t know how it’s a sustainable business model for Venmo, but it’s awfully nice for me. And splitting checks at a restaurant or whatever is amazingly simple now... gone are the days of your distant acquaintance saying, “I’ll pay you back when I get a chance to grab cash from an ATM,” and then conveniently forgetting for the rest of her life. Just look her in the eye and state your Venmo handle right from the restaurant table so she has no excuse!
  • Aug 2, 2021

    By Justin Rubek
    Somehow it failed to charge me properly (despite my account absolutely having money at the time) and I had to verify my bank account to take care of it. This process took a week. The only other option was to provide my bank credentials, there was no way to pay it with my debit card or anything. The app was not able to be used during this. Also, it didn't tell me they wanted more money from me until I went to use it again. I don't use this frequently but when I do I don't like waiting a week
  • Horrible Customer Service Dec 2, 2020

    By RNice00
    I would rate this an absolute 0 if possible. The app is fine until an issue arises. The first issue is that it takes days/weeks to get a response from support. The largest issue however is that on an app that is nothing but transactions from one person to the other they can’t access more than your information. I had a friend make a payment to me. Venmo in error took 2 identical payments of the same amount from my friends bank account. When she flagged the second transaction as fraudulent to stop it from going through Venmo froze both of our accounts. That is completely reasonable. Her bank worked out the issue and was refunded the extra payment that was taken, however the initial payment that was made went through and was moved to my bank account, Venmo saw this as a “we lost $500 and you will need to pay that back before your account will be unfrozen. No, she has $500 less in her account and I moved it to my bank. This is a normal transaction. After over 2 months of limited response and ABSOLUTELY NO HELP FROM CUSTOMER SUPPORT my account will remain unusable. Support eventually told me that what I am saying has no merit and my account will remain frozen. They said they do not have the ability to look and see if she actually made the payment because they can’t look at someone else’s account. How does that work to help any transaction if you can’t look at both people involved. This being said I will take my business to any other platform but this one.
  • Jul 17, 2021

    By Bruce Hancock
    Shockingly public by default! I could not believe I was seeing payment information for other people. And then it dawned on me that they were probably seeing mine. All this by default settings! I've instantly changed them. I would not use Venmo for anything except vendors who have no other options available. Even then I would think carefully about it.
  • Jul 28, 2021

    By Breanna
    I used to love the app. But if you send money to an account that someone doesn't have access to anymore they don't support you. They give you the run around. I will be uninstalling the app once I am done completing my refund. It's taken 2 weeks now and they are just confut. Period. Their techs don't know how to help and I'm over it. Worst company ever. Switching back to CashApp
  • They lie to you Apr 1, 2020

    By alanaalexis
    I have never had any problems with this company/app but today really changed all of that. I wanted to add money to my account to cover some charges so I transferred almost $90 from my bank account to my Venmo account. If you have used this app before you know when you make a payment to someone the money comes out of your bank the next day. I checked my bank account and it came out so I check Venmo and it doesn’t show up. I talk to customer service on the chat, over email, and on the phone. Over chat and email they tell me it is run as an ACH transfer and takes 3-5 business days to show in my account. I work in a bank with these types of transfers and they never and I mean NEVER take 3-5 days. They take one at the most two days. Furthermore it was not run as an ACH transfer it was run as an auto debit (as if I swiped my debit card). I asked multiple times why I was being lied to and no answers just a run around. The girl at customer service on the phone was really trying to help me but she just didn’t have any information. I don’t know if she was new or if they just don’t care enough about their customers and employees to give them info and training to be able to help people. Don’t EVER put money in your Venmo account. Wait for them to take it out of your account after you transfer it/make payments. They will take your money then lie to you and hold it for as long as they can get away with it.
  • Aug 2, 2021

    By Nathan Turner
    Great when it works. For the last 6 months i am unable to pay anyone. They say it's a security flag but customer support isn't allowed to look into it. The only option they gave me is to use another app. Don't understand why they can't look into issues and fix them instead of telling customers to go somewhere else.
  • wish I could give zero stars Aug 5, 2019

    By breiannmavraedis
    I have money that was sent to me for bills on my Venmo and when I tried sending it to my bank it immediately locked me out and said my account is frozen... I’m not sure why but it won’t even let me do anything from this point in my account. I went online to your “help” page and followed the instructions for a frozen account... it ended up being a dead end. I then called customer support and they wouldn’t even tell me the issue with my account, just said it’s going to take 5-7 business days for an “account specialist” to look into my account. I don’t mind that, all I asked was if I could send that money back to the original sender or just cancel that payment. They said once a payment is sent through there’s no way to get it back to the sender, not even through customer support. So basically I have money sitting in my account and I can’t even touch it because my account is frozen? And they won’t allow me to speak with anyone before the seven business days. Absolutely shocked and mortified with this apps customer service skills. Very obvious that they don’t care about their customers experience and they have zero safeguards for protecting the financial aspect of this app. There should be some way to send that money back to the sender so I’m not sitting here waiting for nearly two weeks just to access those funds, or allow me to speak to an account specialist over the phone. Once this situation is handled I’m never using this app ever again.
  • Jul 21, 2021

    By Marcy Ulep-Souza
    I LOVE the Venmo app, and everyone I recommend it to, also loves it. I've used it to tip entertainers, pay my plumber, at yard sales and for many other things. When I ask my sister or friend to pick something up for me while they're shopping, I just Venmo the money to them. Everyone should have Venmo! Update 8/4/20. I don't like the fact that when someone pays you, they can see your business. Why is this information visible?
  • Doesn’t keep up with today’s technological expectations Jul 1, 2021

    By kayb3596
    If someone sends you money and you send that same money to others, or use that money at a point of sale…you should have no problem. BUT if you want to transfer money from your bank account to your Venmo account or vice-versa…it will take you a WEEK to get your money. They’ll take it out of your bank account and you won’t see it show up in your Venmo account for 3-5 business days. That means if you initiate a transfer after the cut off on Friday you won’t see your money for 6 days. No one takes 3-5 days anymore…Any other app does this almost instantly so why does it take Venmo so long? The customer service won’t give you any answers. They just read the information off of the website. I can read…and I DID read the information on the website before calling. I called because I want better information. Customer service cannot help you. They will just read from their script over and over again. You telling me it takes 3-5 days (over and over again) does me no good when I want to know WHY your process takes so much longer than every other one out there. The “it’s being verified” story doesn’t make sense with the technology we have today. Maybe it’s time to streamline your verification process??? Then I realized it’s a product made by PayPal. I had issues with PayPal and stopped using that a long time ago. Can’t call a pig a flower and expect it to behave like a flower. It’s still a pig.
  • Jul 22, 2021

    By Heather Self
    Worked fine at first, then all of a sudden it began declining my payments. When I contacted support, I was told for security purposes they couldn't tell me why. The money is most certainly in my account and I have paid the same individual multiple times, yet for 3 days it has declined 3 different payment methods. I will stick with CashAp.
  • img Community
    People usually say keeping your credit and debit cards in order is essential for personal finance. Venmo became extremely popular lately as it’s easy to pay for anything and send or receive money from family.
    img by Gregory
    2 years ago
  • img Community
    When you volunteer to buy 3 to 5 last-minute train tickets before they sell out, you’re probably going to want that $240 your friends owe you back in your bank account ASAP. Venmo often has funds available in 2 days or less, so you’ll have cash for your other travel expenses.
    img by Antonio
    2 years ago
  • img Community
    Having brunch with 10 of your closest friends is always a blast, until the bill comes. Instead of having 10 cards on the table and taking 30 min to pay, send them your portion free and immediately here.
    img by Umar
    1 year ago
  • img Expert
    1. Easy and fun way to share payments and purchases with friends or at millions of retailers on mobile web
    2. Personalize your transactions for bills and utilities with emojis, and “like” or comment on friends’ payments
    3. User-friendly with a simple design that makes it easy to link accounts and cash out to your bank

    Reviewed by Laura S on February 1, 2018

  • Overall Good Experiences for Years Jan 17, 2021

    By Alfred Lover
    My identity was recently stolen and I am waiting for a new debit card in the mail. That incident rendered my current debit card useless until the new one arrives. Because my bank account is attached to my Venmo account, I am able to transfer funds from my bank account directly to my Venmo balance, then use my Venmo card until my new debit card arrives. It made transactions very convenient, and with Venmo rewards I was able to earn almost $5 back after using my Venmo card at Walgreens. That was pretty cool. I love the convenience of Venmo and the fact that many of my friends have it makes it easy to pay people for miscellaneous purchases or goods/services. I recommend Venmo and have been pleased with the app so far. I have had an account for at least a few years now and have never had any huge issues. One time, I did pay someone and they scammed me, but because of Venmo’s policies I wasn’t able to get the money back. I own my mistake and realize that it’s not Venmo’s fault that I was scammed. I do wish they had some better options (like refunds, or at least partial refunds) for people like me who get scammed and don’t realize it until the transaction has been processed. Other than that, I will still continue to use this app and recommend it to others because of its convenience.
  • Don’t make a mistake in this app! Sep 14, 2020

    By RNHC
    I sent my brother money through Venmo 18 days ago. He had not used the Venmo for a while. After I sent the money my brother informed me that he was not able to get into his Venmo account because the phone and banking information he used to set up his account had changed. I thought “no big deal, I’ll just cancel the transaction and use a different app.” Well, according to Venmo’s policy, only the recipient can send money back to the sender. The sender cannot cancel a transaction. So we have been going back and forth for 18 days by email trying to upload documents to prove that he is the owner of the account so that he can reset his account access the funds I sent him. I don’t understand why the process of updating one’s account is so complicated. The customer service by email is terrible in that they are not solution oriented. I am extremely put off by the fact that as a sender I cannot cancel a transaction. I am equally put off by the fact that there is no straight forward process for someone to reset their account. Luckily I sent it to my brother whom I know. I can only imagine what would have happened if I sent it to a stranger. I am not doing business with Venmo anymore. And I am recommending my friends not to either.
  • Aug 2, 2021

    By Rick Kennedy
    Good for moving money. Although the reason I chose this app over other money moving apps was because they had a promo saying they were giving all new sign ups $10 for joining. I never got it, but the app works well. Very user friendly. But I can't get too mad I didn't get money that wasn't owed me.
  • Was good-they Dont support joint accounts Feb 7, 2019

    By uihhkmbs
    They were great. Until I was had to change my bank to my husbands because we’re married. I tried to add my bank account but it wouldn’t let me. I contacted Venmo they that since my husband already was connected to our checking I couldn’t. They only allow one Venmo per checking account. They said I would have to add my debit or credit card which they will take 1% for debit charges and 3% for credit. I use Venmo more than my husband so we decided I would link my Venmo to the checking account and he would link his account to our debit card. He deleted the checking account but it still wouldn’t let me link to checking. Contacted Venmo again and they said that even though he deleted the bank, he still is linked to the account until he calls them himself to “release” his account.. suspect. My husband is a marine so he isn’t home often. He was out in the field at the time so I had to wait til he was home. But when he gets off work, they’re customer service is closed. This has been so ridiculous. Does everyone else know that their bank account stays linked even after they delete it.. doesn’t seem very cool.
  • Reliable, User-friendly, & Convenient Jul 19, 2021

    By Danilolololol
    I have yet to have any issues using this money transfer service. The app itself is simple to use & provides a convenient way to send & receive money between it’s users. Venmo not only provides independent contractors with an electronic avenue to be paid/reimbursed, it also provides users the ability to track their activity electronically & keep a paperless record of all of their transaction history. I use Venmo on a regular basis for both personal & professional reasons, it makes it easy for people, like myself, who don’t tend to carry cash. Whether it’s to pay a sitter last minute or make an impromptu purchase at a yard sale, I’ve been able to use Venmo in place of cash on multiple occasions, saving many trips to to the ATM. With the ability to instantly send & receive money, Venmo simplifies group spending by allowing a single person to make a purchase or cover a bill for the group as a whole rather than attempting to split the cost amongst multiple people. These are just a few of the benefits I’ve experienced as a Venmo user & I’d recommend this app to anyone looking to simplify their financial activities.
  • Really handy - a few issues Sep 3, 2018

    By handsomejex
    I use this app a ton and im a huge fan. One thing that enraged me though is that they’ll sometimes keep your money hostage when you try to pay someone , adding in layers of verification requirements while possibly collecting interest on the sums held up- they don't notify the sender that the money they sent was unclaimed allowing the sender to choose an alternative payment channel - I learned from a young homeless woman who had a Venmo account who i sent money to for train fare, that they would not allow her to accept what I sent. I consider this to be abusive of their fiduciary role. I want them to fix this and make it easier for people in her situation to access funds to be able to improve their situation or make it clear to the person who sends money that the money never reaches the intended recipient. I would give them fewer stars for this issue, but i find for regular use with established contacts it works well. I wish i had the option to preschedule payments or set regular payments. I also wish that my venmo balance would apply to my payment when the amount exceeds the balance- instead of sitting there!
  • Absolutely ridiculous! Dec 9, 2018

    By Kingston Remix is AMAZING!
    My friend transferred $400 to my account I go to do an instant transfer to my personal checking account and it will not go through. And oh how convenient no customer service support to call because apparently they work bankers hours. How in the world are you going to be a 24/7 cash application and not have any sort of online tech support or offer any live tech-support?? This is literally an emergency situation where I needed to borrow the funds which I did.....I now have my funds sitting in this stupid account which I am unable to touch or have access to and will have no way to contact their customer service until Monday morning it is currently Friday 7:30 PM. I am beyond furious. I knew I should’ve gone with my gut and used the other three different cash apps I have on my phone which worked beautifully and have never had an issue with. I only last minute decided to use this one for the first time tonight never thinking for a second that I would not be able to access my funds. USER BEWARE PLEASE don’t use this stupid application....no tech-support after 4 PM M-F.
  • Venmo Original Oct 7, 2018

    By Waiting, forever
    I was a Venmo original user, telling all my friends this is the future of payments. I started saying “hey guys Venmo me, oh you don’t have Venmo? What’s wrong with you? Don’t you know about Venmo? We don’t need cash to split bills anymore.” We’ll, this was also in a period when Venmo said they would pay users if they invited their friends and they signed up. Until this day, I still get users that sign up, because of me, but Venmo does not pay me like they said they would. While I love their application, I don’t appreciate that they didn’t pay me for getting many of my friends, contacts, and business colleagues on Venmo. Maybe thousands of users but Venmo only paid me for the first few users. Venmo is great, but they owe me. I was inline with the thinking that there must be a better way to pay people, and I found Venmo, which was a simpler way to pay people than PayPal, which many people did not trust at the time. I convinced people that it would be safe and efficient. Venmo owes me for all the people I invited, as they said I would be reimbursed. Great app overall, just pay me. :)
  • Useful! Jun 18, 2021

    By 1Purty1
    I love Venmo and love even more that it provides an actual debit card for cash atm withdrawals and in store purchases. It’s so easy to send money between friends etc.. The two downsides? 1) I don’t like that everyone can see who you send money to and who your “friends” are. You can change your feed to private buy you cannot hide your friends list. Not sure everyone knows that they can hide their feed though. It took me a few years of using Venmo to even discover that feature. 2) I don’t like that once you send money, you can’t take it back in the event that you accidentally send too much money OR even worse, send money to someone you don’t even know on accident!! If Venmo could change the allowing of anyone that uses Venmo to see your friends list and my #2 complaint, Venmo would be a game changer for real! I use Cash App a bit more frequently just because no one can see your connections and no one can see your feed at all since it’s not even a feature or setting that needs changing. Thank you Venmo! You’re still a valuable presence.
  • Bad experience with VENMO!! Apr 1, 2019

    By VUGW
    After 1 hr 26 min hold-time plus countless other phone calls on the same matter, VENMO decided on their own and without a detailed explanation of their decision to BLOCK my Black American Express Centurion card from my profile. All the rep and supervisor say “it’s a security issue” yet AMEX indicates there is ZERO issue on their side. Additionally, no resolution was offered! Not from agent or supervisor. No one said: “let me see what we can do”. “Let’s see how to resolve this”. Instead I heard : “ I’m sorry but there’s nothing we can do”. When I asked to speak to their security department : “ I’m sorry but we cannot transfer you” . When I asked to speak with another supervisor: “ I’m sorry but I’m the top of the line and the only one here today to speak to” It’s not ok and it is unacceptable that a company act this way. So after that long hold time I still do not know 1) what the security flag is 2) how to resolve the matter. VENMO is no longer my company of choice when there are so many others in this field! I’m going to pursue this matter with the correct agency to clear this — ASAP!
  • Jul 24, 2021

    By Ja'Yaron Cabryizky
    App works well, haven't had major problems. Only gripe I'd mentiom is they charge an extra 3% of their total payment in order to send or receive via debit card, which is the only way to gain immediate access to the money which was paid to you. In order to avoid any fees of 1%—3%, users must wait 1–3 business days in order to transfer directly to/from their checking account (using acct # and routing #). So don't choose the "0% fee" method if your need is urgent & it happens to be on a Friday.
  • Aug 2, 2021

    By Arthur Durone
    It's a great app. Except you cannot get very much cashvout of an ATM.That sucks...It's not like you should have a spending limit on your money. Or how much they can charge you for transaction while limiting the amt. Of cash you can spend or take out at a time.you may have 3000. But you can only take out 300.00 a dasy in cash
  • Great New Gossip Feeder Nov 8, 2020

    By Staplesque
    It’s super nice that they make transactions public by default unless you change your settings!!! I got off all social media but can still tell which of my friends are in a relationship based on the Venmo transactions I see going between them. Though honestly, it’s a bit much to have to know that two dudes I went to school with years ago are paying each other back for toilet paper and pizza every week. Why do I even have all these Venmo friends? I never chose them consciously. Being serious though, it’s a very handy, easy-to-use app and becomes more and more convenient as more individuals and businesses start using it. I buy groceries at the farmer’s market, receive payments for dog sitting, etc. all through Venmo... for free! I still don’t know how it’s a sustainable business model for Venmo, but it’s awfully nice for me. And splitting checks at a restaurant or whatever is amazingly simple now... gone are the days of your distant acquaintance saying, “I’ll pay you back when I get a chance to grab cash from an ATM,” and then conveniently forgetting for the rest of her life. Just look her in the eye and state your Venmo handle right from the restaurant table so she has no excuse!
  • Much easier to use than writing a paper check. Dec 30, 2017

    By sushichick66
    Very easy to use money transferred instantly. Much easier than writing a traditional check. I believe Venmo is also PayPal. I took away one star due to privacy. When you sign up it automatically uploads all of your contacts in your phone without warning. It also connects to social media like Facebook. Once you've registered you can change these privacy settings, so be aware to go to settings immediately if you don't want all of your contacts who use Venmo to see your transactions. Also for each transaction you can select if you'd like your friends, the public to see Who you've paid, minus the amount. You can also set each transaction to private. Personally, I don't understand why it's anyone else's business who you pay for what kind of service. It's a Bizzarre concept to me, but then I don't live my life through social media. I am only using Venmo as a form of payment, like cleaning services. Still, it's easy to use and convenient. Just make sure to check Settings before you start transactions unless you want all of your friends, Family and coworkers to know what you're up to.
  • So close to 5 stars, but as in the real world Apr 29, 2020

    By SGTMCLAIN
    Just like in the real world, when you mess up, that’s usually what is remembered... When you tell customers that have your Venmo Card (physically in hand for purchase everywhere MasterCard is excepted) that when you make a purchase “we always use card balance first then reload it from attached bank in $10 increments to cover additional amount if card balance not sufficient” then that’s how you should always do it.. I made a purchase while having more than half available on card balance yet they took full amount from other Payment method and when I asked why, they sent a bunch of emails trying to convince me that that’s how they have always done it, and on same day send me purchase Reciepts where it says “your Venmo balance wasn’t sufficient to cover purchase so we added from your bank to cover difference” Lol, so you get 4 stars until you can stop emailing me with excuses and acting like I’m in the wrong ... it wasn’t a big deal to me until you replied telling me “that’s how it works”... 😉
  • Support is Very helpful, Venmo is not Mar 10, 2021

    By Bunbun boy
    I have been using Venmo for multiple years over thousands of dollars of transactions. I have been extremely satisfied with the service - until today at least. After trying to make one of my typical payments, I was repeatedly told my payment was declined. I contacted support and was connected with Janette A. who was extremely helpful and polite. However, all she could tell me was that one of my payments had been flagged and as such a hold had been placed on my account. She could not tell me what payment was flagged, or what the timeline was for clearing the hold. This is very frustrating as somebody on a timeline and reliant on Venmo to make a payment that I should not have any issue with. I would like to stay with Venmo, but this seems like a serious shortcoming within a system that touts itself as “fast and easy”. I will update this review if the issue is resolved. UPDATE: Venmo has finally removed the hold from my account. I only know this after repeatedly trying to make payments over the past week or so, and one finally going through. While I am glad to be back, the communication has been terrible. Update from 1 to 3 stars.
  • Unable to Add Debit Cards to Venmo Account Mar 11, 2019

    By getthef0rk0ut
    Today I downloaded the Venmo app and set up my account. I was so excited to start using this app, as everyone I know uses it and raves about how much they love it. After repeated attempts (about 12) to add either of my two VISA debit cards to my Venmo account, and receiving the same error message each time (you can’t use this card in Venmo, try another card), I’ve given up hope that I will ever be able to connect either of these cards to my account, and therefore it’s unlikely that I’ll ever desire to use this app. I do not wish to connect my Venmo account to my bank, I refuse to use a credit card and incur the 3% charge for each transaction, and I’ve verified that my primary debit card is not connected to my PayPal account. I’ve read through the FAQ section, tried every bit of troubleshooting I can think of, and still I am extremely disappointed that Venmo is not the easy, convenient app that everyone says it is. I wish it were actually possible for me to at least connect my primary debit card to my Venmo account, but I guess it’s not meant to be. 1/10 would not recommend ☹️
  • Jul 17, 2021

    By Bruce Hancock
    Shockingly public by default! I could not believe I was seeing payment information for other people. And then it dawned on me that they were probably seeing mine. All this by default settings! I've instantly changed them. I would not use Venmo for anything except vendors who have no other options available. Even then I would think carefully about it.
  • They lie to you Apr 1, 2020

    By alanaalexis
    I have never had any problems with this company/app but today really changed all of that. I wanted to add money to my account to cover some charges so I transferred almost $90 from my bank account to my Venmo account. If you have used this app before you know when you make a payment to someone the money comes out of your bank the next day. I checked my bank account and it came out so I check Venmo and it doesn’t show up. I talk to customer service on the chat, over email, and on the phone. Over chat and email they tell me it is run as an ACH transfer and takes 3-5 business days to show in my account. I work in a bank with these types of transfers and they never and I mean NEVER take 3-5 days. They take one at the most two days. Furthermore it was not run as an ACH transfer it was run as an auto debit (as if I swiped my debit card). I asked multiple times why I was being lied to and no answers just a run around. The girl at customer service on the phone was really trying to help me but she just didn’t have any information. I don’t know if she was new or if they just don’t care enough about their customers and employees to give them info and training to be able to help people. Don’t EVER put money in your Venmo account. Wait for them to take it out of your account after you transfer it/make payments. They will take your money then lie to you and hold it for as long as they can get away with it.
  • Jul 21, 2021

    By Marcy Ulep-Souza
    I LOVE the Venmo app, and everyone I recommend it to, also loves it. I've used it to tip entertainers, pay my plumber, at yard sales and for many other things. When I ask my sister or friend to pick something up for me while they're shopping, I just Venmo the money to them. Everyone should have Venmo! Update 8/4/20. I don't like the fact that when someone pays you, they can see your business. Why is this information visible?
  • Jul 15, 2021

    By Caroline DeBrota
    It's bizarrely difficult to access your pending/sent notifications sometimes. The UI could be a lot more simple--just "payments you've already requested but haven't received yet", "payments people have requested of you", "transaction history", and maybe the "list of your friends' public transactions" (personally, I don't care about this and have never met anyone who does)
  • Treated me like a criminal Jun 9, 2021

    By TracyRoberson
    I rarely use Venmo only for small things usually, however one day after a larger transaction my Venmo account was frozen. I received an email from Venmo letting me know it was frozen but not why. I emailed them to ask because apparently that’s the only way you can communicate with them. I received an email that said someone would get back with me in 6-8 days. So 6-8 days later someone messaged me and said that due to suspicious activity and their inquiry into that activity I had been permanently deleted, but due to security reasons they cannot tell me what it was that I did wrong… I’m sorry, you can’t tell me what u did wrong?!?! I was unaware that my little life was such a security threat to Venmo and if I knew what it was I did wrong I guess the whole company would fall. Venmo made me feel like I was some sort of criminal. Luckily I was able to transfer my balance before I was deleted. Don’t know what would have happened to my money if I hadn’t. So beware of your transactions because apparently you can be a criminal too and I hope you can get your money back! Now they won’t even let me send a 1 star review it keeps making me pick a nickname and says they are all taken no mattter what I put in… so I will try to give it two stars if your reading this I guess it worked. But really I would give it negative stars if possible.
  • Constant issues with Venmo freezing my money May 14, 2020

    By Shaktigoddess
    They’re holding money paid to me by friends of about 183$. I tried transferring to my bank account and it shows my account is frozen. I can’t transfer it my account and can’t pay someone off the limbo balance. I’ve contacted customer service, email, live chat, read all the preprinted information which doesn’t help since all those are about money owed. This is money for me that’s just sitting there. I’ve sent them a copy of my drivers license to show it’s me. Signed up in Facebook where I only have one account. It’s still saying to contact customer support! What else am I supposed to do. It’s signed up to a new bank account at a credit union. So I correctly entered the routing number and proper account. It’s still frozen. No answer. My account is verified through email. We are at a stand sat I’ll since January. I just want my account open and give me my money. So I ask my friends if it came back to them? Pay me again but in cash? I don’t know what to do at this point but I’m losing money because nobody can pay me in Venmo. So many dinners where nobody has cash so we all Venmo. I’ve lost money friends are trying to reimburse me. I never see it because....my account is still frozen. Since January. 😑 my bank can’t speak to third party and it’s not my bank with the issues.
  • Aug 2, 2021

    By Justin Rubek
    Somehow it failed to charge me properly (despite my account absolutely having money at the time) and I had to verify my bank account to take care of it. This process took a week. The only other option was to provide my bank credentials, there was no way to pay it with my debit card or anything. The app was not able to be used during this. Also, it didn't tell me they wanted more money from me until I went to use it again. I don't use this frequently but when I do I don't like waiting a week
  • Horrible Customer Service Dec 2, 2020

    By RNice00
    I would rate this an absolute 0 if possible. The app is fine until an issue arises. The first issue is that it takes days/weeks to get a response from support. The largest issue however is that on an app that is nothing but transactions from one person to the other they can’t access more than your information. I had a friend make a payment to me. Venmo in error took 2 identical payments of the same amount from my friends bank account. When she flagged the second transaction as fraudulent to stop it from going through Venmo froze both of our accounts. That is completely reasonable. Her bank worked out the issue and was refunded the extra payment that was taken, however the initial payment that was made went through and was moved to my bank account, Venmo saw this as a “we lost $500 and you will need to pay that back before your account will be unfrozen. No, she has $500 less in her account and I moved it to my bank. This is a normal transaction. After over 2 months of limited response and ABSOLUTELY NO HELP FROM CUSTOMER SUPPORT my account will remain unusable. Support eventually told me that what I am saying has no merit and my account will remain frozen. They said they do not have the ability to look and see if she actually made the payment because they can’t look at someone else’s account. How does that work to help any transaction if you can’t look at both people involved. This being said I will take my business to any other platform but this one.
  • Jul 28, 2021

    By Breanna
    I used to love the app. But if you send money to an account that someone doesn't have access to anymore they don't support you. They give you the run around. I will be uninstalling the app once I am done completing my refund. It's taken 2 weeks now and they are just confut. Period. Their techs don't know how to help and I'm over it. Worst company ever. Switching back to CashApp
  • Aug 2, 2021

    By Nathan Turner
    Great when it works. For the last 6 months i am unable to pay anyone. They say it's a security flag but customer support isn't allowed to look into it. The only option they gave me is to use another app. Don't understand why they can't look into issues and fix them instead of telling customers to go somewhere else.
  • wish I could give zero stars Aug 5, 2019

    By breiannmavraedis
    I have money that was sent to me for bills on my Venmo and when I tried sending it to my bank it immediately locked me out and said my account is frozen... I’m not sure why but it won’t even let me do anything from this point in my account. I went online to your “help” page and followed the instructions for a frozen account... it ended up being a dead end. I then called customer support and they wouldn’t even tell me the issue with my account, just said it’s going to take 5-7 business days for an “account specialist” to look into my account. I don’t mind that, all I asked was if I could send that money back to the original sender or just cancel that payment. They said once a payment is sent through there’s no way to get it back to the sender, not even through customer support. So basically I have money sitting in my account and I can’t even touch it because my account is frozen? And they won’t allow me to speak with anyone before the seven business days. Absolutely shocked and mortified with this apps customer service skills. Very obvious that they don’t care about their customers experience and they have zero safeguards for protecting the financial aspect of this app. There should be some way to send that money back to the sender so I’m not sitting here waiting for nearly two weeks just to access those funds, or allow me to speak to an account specialist over the phone. Once this situation is handled I’m never using this app ever again.
  • Doesn’t keep up with today’s technological expectations Jul 1, 2021

    By kayb3596
    If someone sends you money and you send that same money to others, or use that money at a point of sale…you should have no problem. BUT if you want to transfer money from your bank account to your Venmo account or vice-versa…it will take you a WEEK to get your money. They’ll take it out of your bank account and you won’t see it show up in your Venmo account for 3-5 business days. That means if you initiate a transfer after the cut off on Friday you won’t see your money for 6 days. No one takes 3-5 days anymore…Any other app does this almost instantly so why does it take Venmo so long? The customer service won’t give you any answers. They just read the information off of the website. I can read…and I DID read the information on the website before calling. I called because I want better information. Customer service cannot help you. They will just read from their script over and over again. You telling me it takes 3-5 days (over and over again) does me no good when I want to know WHY your process takes so much longer than every other one out there. The “it’s being verified” story doesn’t make sense with the technology we have today. Maybe it’s time to streamline your verification process??? Then I realized it’s a product made by PayPal. I had issues with PayPal and stopped using that a long time ago. Can’t call a pig a flower and expect it to behave like a flower. It’s still a pig.
  • Jul 22, 2021

    By Heather Self
    Worked fine at first, then all of a sudden it began declining my payments. When I contacted support, I was told for security purposes they couldn't tell me why. The money is most certainly in my account and I have paid the same individual multiple times, yet for 3 days it has declined 3 different payment methods. I will stick with CashAp.
  • Venmo card has been nothing but grief Dec 15, 2019

    By PJB2B
    As far as transferring money to another person the service works pretty well , just like CashApp or PayPal. The Venmo card has been a horrible experience. For the first few days I had and used it I experienced no issues. Today it was a entirely different story. My card with adequate funds on it was declined everywhere causing much embarrassment. I finally reached out to Venmo and after several attempts got someone on the chat option. They basically told me they were being declined for security and could do nothing to assist me. Under normal circumstances I could understand and actually be thankful for a financial institution protecting my best interests but my card was declined at Kohl’s department store, two gas stations and even the ATM. The representative hand no remedy to give me beside cashing out to my bank and using my debit card. That would have been fine but the instant transfer wasn’t an option so 1 to 3 business days is now what I’ll have to wait to access the funds. Long story short if you want to send someone money who doesn’t mind waiting to get the actual money in the bank for a few days then Venmo is a fine option. If you want access to your funds quickly or the ability to use a debit card issue free use PayPal or your bank. Today’s issues put Venmo on the bottom of my list for fund transfer services for sure and the person I chatted with just solidified that I am making the correct choice.
  • Poor Service and Potential Scam Jun 30, 2021

    By TheExploristChica
    Originally I downloaded the app to receive the $10 fee , the app was downloaded 6/5. The incentive was valid through 6/23. Of course many people would sign up, after signing up I waited two weeks to see anything. Yet to no avail I received nothing, I went on Twitter to see if my tweets to customer service and to Venmo went through; which they did. Going through I saw many people tagging them and I didn’t see anything of mine . Though people were receiving the $10 dollars. Upon attempt to reach out I got nothing only able to see that I have made an account but received nothing. Customer service is terrible no matter the method there’s no answer only them helping other people. I work in customer service so I understand high volume demands and service when there’s an incentive, but this is ridiculous. They falsely advertise their $10 dollars only to have people download it, it’s one thing if it was a late registration but this was in the beginning of June and it’s currently over and I haven’t received anything..nothing. At first I thought it was high volume but now it’s pure laziness as they deliberately ignore me. Then to my surprise they are selective with who they are helping. I would say one star but in reality it’s a zero. It’s been a month and then can’t deliver their stuff on time. It’s one thing if you are trying but actively waiting a month for something I deleted the app and account in pure disappointment.
  • Jul 18, 2021

    By Celia McGregor
    Sent money though my account with plenty of funds available and the intended party never received them. Contacting customer support is a nightmare. No assistance whatsoever and you constantly have to speak with someone new. By the time you update the first person you get an email back from someone different. When you call no one is available to help you and you get transferred around.

What’s Groovy

What’s Subpar

Want more reviews? Sign up for free to get all-access!

As well as curated coupons daily to your inbox. Save up to 90% on Apps & Games.

We will never share or sell your data with third parties. You can opt out anytime.

Loading...