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Varo Bank: Mobile Banking
FinanceVaro Bank, N.A.
Mobile bank account with no monthly fees, auto savings & direct deposit^
Mobile bank account with no monthly fees, auto savings & direct deposit^
100K+
Downloads
Featured on Best 10 Banking Apps
4.4
5.0K+ Ratings
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Write a Review
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Why did you take away so many useful things?
This app is worse than the original app. You should have kept the old one. I shouldn’t have to open the app to view my updated balance. The old app would let you see your balance via notification if you spend anything. Also when you make a transfer from savings to checking or visa versa there is no notification at all. You guys took one step forwards and 10 steps back. When someone send you money via Zelle for example, still no notification saying the money is received as well. You have to log in and wait to see the funds. It use to be almost instant with the old app. This update was the worst thing you guys have done. I was ok with updating my direct deposit and all those other things, but not giving the user proper notifications is not good. I need to be able to see what goes in and out of my account, and I see other reviews saying the same things. Why change something that wasn’t broken? At least keep the useful things. It’s useful to be able to view your current balance after you spent some money without having to log in completely. Whoever took away these features should give me their job. You had one job. One job. Now I need to find another bank. -
After the transition from the old app, the new one has been horribly inconsistent. Constant errors when trying to log in and false account balances. I was out shopping and was unable to use my debit card because the $200 in my account somehow turned to -$200. I hope they fix these problems soon otherwise I may consider closing my account.
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Wait times for phone support have consistently been 30-60 min every time. Email support is just as bad and took them 2 weeks last time to respond. If you never have to contact them then it wouldn't be a big deal, but I have had to contact them for what should be very simple tasks, such as increasing the check deposit limit, or even allowing mobile check deposit in the first place. Ever since the move to their own bank I have had all sorts of problems (declines for no reason, routing num etc).
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Horrendous deposit limits that competitors don’t have
Came for the high interest yield savings (like most people) and cancelled my account within a month. Would’ve cancelled sooner but I wanted to give the bank a chance. It’s the 1st of December and I still haven’t received my funds and it’s been over three weeks since I cancelled. Customer service’s feedback was “they’re escalating it and they’re not sure a check was even issued...”.I still don’t have my money which I saved for Christmas shopping and I don’t even know when I’ll get it. To be more specific Varo has ridiculous limits (like tiny limit i.e $50) for the amount you can deposit into your savings from an outside institution. You can avoid the limit if you originate the transfer from the outside institution but many banks charge a fee for doing that. Ally bank, a direct competitor, doesn’t have any limits or restrictions like that. Essentially Varo tries to get you to utilize more of their services like their checking account (obligatory checking account by the way). They want you to get automatic deposits too, for example, and in return they will increase your deposit limits. On top of everything they made the cancellation process a nightmare. There are so many better options out there. Stay away -
Ridiculous app, they want you to do everything in the app which is a stupid concept to begin with because I no longer have access to the mobile number associated with the account. Its a catch 22. And whenever I email them about it, I never get a genuine response or a real human answer, it's always the same thing: to change your number log into the mobile app and hit settings. How can I log in in. The first place if I don't even hace this number anymore? Straight up ridiculous company, stupid app
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Mine won't let me login all of a sudden it's been 2 days now
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There is a problem the app opening whenever I login to my phone, and when using another app. Why am I having issues. I uninstalled the app, but I still get pop ups to reinstall.
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Goodluck trying to get them to answer their phone if u ever need to call about something, they never answer no matter what part of the day it is
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They denied me
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Fraudulent
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Why did you take away so many useful things?
This app is worse than the original app. You should have kept the old one. I shouldn’t have to open the app to view my updated balance. The old app would let you see your balance via notification if you spend anything. Also when you make a transfer from savings to checking or visa versa there is no notification at all. You guys took one step forwards and 10 steps back. When someone send you money via Zelle for example, still no notification saying the money is received as well. You have to log in and wait to see the funds. It use to be almost instant with the old app. This update was the worst thing you guys have done. I was ok with updating my direct deposit and all those other things, but not giving the user proper notifications is not good. I need to be able to see what goes in and out of my account, and I see other reviews saying the same things. Why change something that wasn’t broken? At least keep the useful things. It’s useful to be able to view your current balance after you spent some money without having to log in completely. Whoever took away these features should give me their job. You had one job. One job. Now I need to find another bank. -
I like the app alot, it's easy to navigate. BUT..... Customer service is horrible. I've emailed multiple times about the same issue, yet have gotten no response. Says it'll take 1-2 days for them to get back to you by email, 2 weeks and 6 emails later...STILL WAITING FOR A RESPONSE. I've called customer service just to have the line disconnected on me twice. Clearly happy customers aren't what they want and customer service isn't a priority.
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Missing funds
Yesterday afternoon I cash out money from my cash app to my Varo debit card and went to check my account and the money was NOT THERE ! Then Varo posted on the same day that they are experiencing technical issues with app and your balance might not be correct. I waited all day for the issue to be resolved and it wasn’t. I called Varo this morning and spoke to a representative and she tells me the supervisor is taking care of the problem and I should receive a email by the end of today about my funds and my account. Remember, this has been like this since yesterday and yesterday was my birthday. If I was really dependent on this money or had a emergency I would have been screwed because of Varo issues. Once this problem is resolved, I will deactivate my account Varo and move on to a better company. Varo was a great app to use til the New Varo debit cards came out and the new Varo app. Varo you have officially lost a long time customer because of lack of communication and the long waiting period for my funds to be shown on my account. I will NOT recommend Varo to any friends or family. -
so many ridiculous changes
if we and most of the customer decided having an account with Varo it was cause offering simplify all the trash and charges of the other banks impounds to customers. But every time Varo is changing and not for better more security it is good but very restrictive for example I living in the border with Mexico when i cross the border the app stop working sending e mails and they “doesn’t know why” - international transactions now are charged - ATM getting % more high in commission. transactions get duplicated informed that to the email and phone customer service they responding weeks later saying it was nothing wrong it fine and charged. so it means i can’t complain. very sad see a good bank becomes in an other “MONEYlittle secret fees collector” like the other banks are and WE the customers who believed who helped and are helping make this big Bank NOW goes to end in the priority list. -
New, but not exactly improved
I’ve had Varo for years and I have absolutely loved it up until this transition to the new app and cards. My husband and I have both had issues with the new debit cards not reading at various places, the app is unreliable, notifications can take forever and some charges sit there pending for an extremely long time, and the new account number doesn’t want to connect to Venmo. There’s also apparently a fee now that Varo charges for using an atm, IN ADDITION to the atm fee that you already have to pay the machine. Switching all of my payment information was annoying but that would have been understandable. The debit card issues have been the biggest problem though, to the point that I think we will have to switch to a more reliable bank. I’m really sad about it because until now Varo was easily the best bank account I’ve ever had.
-
After the transition from the old app, the new one has been horribly inconsistent. Constant errors when trying to log in and false account balances. I was out shopping and was unable to use my debit card because the $200 in my account somehow turned to -$200. I hope they fix these problems soon otherwise I may consider closing my account.
-
Wait times for phone support have consistently been 30-60 min every time. Email support is just as bad and took them 2 weeks last time to respond. If you never have to contact them then it wouldn't be a big deal, but I have had to contact them for what should be very simple tasks, such as increasing the check deposit limit, or even allowing mobile check deposit in the first place. Ever since the move to their own bank I have had all sorts of problems (declines for no reason, routing num etc).
-
Horrendous deposit limits that competitors don’t have
Came for the high interest yield savings (like most people) and cancelled my account within a month. Would’ve cancelled sooner but I wanted to give the bank a chance. It’s the 1st of December and I still haven’t received my funds and it’s been over three weeks since I cancelled. Customer service’s feedback was “they’re escalating it and they’re not sure a check was even issued...”.I still don’t have my money which I saved for Christmas shopping and I don’t even know when I’ll get it. To be more specific Varo has ridiculous limits (like tiny limit i.e $50) for the amount you can deposit into your savings from an outside institution. You can avoid the limit if you originate the transfer from the outside institution but many banks charge a fee for doing that. Ally bank, a direct competitor, doesn’t have any limits or restrictions like that. Essentially Varo tries to get you to utilize more of their services like their checking account (obligatory checking account by the way). They want you to get automatic deposits too, for example, and in return they will increase your deposit limits. On top of everything they made the cancellation process a nightmare. There are so many better options out there. Stay away -
Ridiculous app, they want you to do everything in the app which is a stupid concept to begin with because I no longer have access to the mobile number associated with the account. Its a catch 22. And whenever I email them about it, I never get a genuine response or a real human answer, it's always the same thing: to change your number log into the mobile app and hit settings. How can I log in in. The first place if I don't even hace this number anymore? Straight up ridiculous company, stupid app
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Horrible experience. It takes forever to reach someone in customer service. I waited over an hour 3 times. The person you reach knows nothing and has to ask a manager. A 5 minute phone call takes 30. They closed my account and I am wait for my retirement check to be snail mail 10 to 14 days. I am getting late charges and it's not my fault. Avoid this bank. It's not worth getting your check a couple of days early. These people act like they know nothing about banking someone must???
Release Notes
1.8.3
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