USPS MOBILE®
BusinessUnited States Postal Service®
USPS Mobile®
Access USPS.com’s most popular tools on-the-go.
5M+
Downloads
About USPS MOBILE®
About USPS MOBILE®
Access popular USPS.com® tools on the go with the “USPS Mobile® app: calculate shipping prices (limitations apply), find a Post Office™, look up a ZIP Code™, schedule a next-day pickup, request USPS to hold your mail, access Informed Delivery® to track packages and digitally preview incoming mail, and more.
WHAT CAN IT DO?
The USPS Mobile app allows you to:
• Check the status of shipments sent using Priority Mail®, Priority Mail Express®, Certified Mail®, and certain other delivery services. Nickname your shipments and sign up for text and email alerts to notify you of the delivery status.
• Calculate a Domestic or International Price to determine how much postage you will need when you ship a letter, card, large envelope, or package (limitations apply). Choose retail or online pricing, add any extra services you need, and view the total, too.
• Find USPS® Locations when you need to get to a Post Office™, Self-Service Kiosk (APC®) or collection box with an easy-to-filter locator. The USPS Mobile app uses your device’s GPS to show your closest options on a map, along with their Regular Hours, Special Hours and Last Collection Times, and provides mapped results with driving, walking, or transit directions.
• Look up a ZIP Code™ for any U.S. or Canadian address.
• Schedule a free next-day pickup and have your Letter Carrier pick up Priority Mail®, Priority Mail Express®, Global Express Guaranteed®, or Merchandise Return Services shipments from your home or office during regular mail delivery.
• Request Hold Mail Service while you’re away, and we’ll keep your mail at your local Post Office™ for you to pick up or be delivered by your carrier when you return.
• Scan the barcode on shipping labels with your device’s camera (Note: this function is not available on iPad 1 and iPod Touch models without rear-facing cameras). The app recognizes the shipment and stores the label number, so you can stay on top of delivery status.
Link to Informed Delivery to track packages and digitally preview your household’s incoming mail arriving soon; view grayscale images of the exterior, address side of letter-sized mailpieces.
WHAT CAN IT DO?
The USPS Mobile app allows you to:
• Check the status of shipments sent using Priority Mail®, Priority Mail Express®, Certified Mail®, and certain other delivery services. Nickname your shipments and sign up for text and email alerts to notify you of the delivery status.
• Calculate a Domestic or International Price to determine how much postage you will need when you ship a letter, card, large envelope, or package (limitations apply). Choose retail or online pricing, add any extra services you need, and view the total, too.
• Find USPS® Locations when you need to get to a Post Office™, Self-Service Kiosk (APC®) or collection box with an easy-to-filter locator. The USPS Mobile app uses your device’s GPS to show your closest options on a map, along with their Regular Hours, Special Hours and Last Collection Times, and provides mapped results with driving, walking, or transit directions.
• Look up a ZIP Code™ for any U.S. or Canadian address.
• Schedule a free next-day pickup and have your Letter Carrier pick up Priority Mail®, Priority Mail Express®, Global Express Guaranteed®, or Merchandise Return Services shipments from your home or office during regular mail delivery.
• Request Hold Mail Service while you’re away, and we’ll keep your mail at your local Post Office™ for you to pick up or be delivered by your carrier when you return.
• Scan the barcode on shipping labels with your device’s camera (Note: this function is not available on iPad 1 and iPod Touch models without rear-facing cameras). The app recognizes the shipment and stores the label number, so you can stay on top of delivery status.
Link to Informed Delivery to track packages and digitally preview your household’s incoming mail arriving soon; view grayscale images of the exterior, address side of letter-sized mailpieces.
Ratings & Reviews
Write a Review
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My Go-To App
Aug 7, 2020 I use the USPS app primarily for tracking any expected incoming packages and the status of packages and other parcels that I’ve sent. This includes items sent overseas. It lets me know when I can expect delivery at the destination. The USPS app helps me to use their services with confidence from my laptop or mobile device anywhere. This app lets me determine the best prices and options for shipping items. As the USPS often serves as the “last mile” carrier for the other package delivery companies, this is shown on the USPS tracking information. And it allows me to hold my mail when I’m out of town. The U.S. Postal Service and their employees are very dependable and deliver my mail and packages with professionalism and reliability. My regular neighborhood mail carrier is familiar with many of the people on her route and makes sure that delivered packages are either safety locked in the neighborhood package mailbox or brought up to my front door entrance and placed in a location not visible from the street. This is greatly appreciated as package thieves are rampant here. The USPS app lets me know the package has been delivered.more -
Mar 4, 2021 I love the app for helping me to keep track of my packages. I am able to know where my packages are as of the last time they were scanned. The current level of service by the USPS is however, a very different matter! The USPS needs to get their employees vaccinated and back to work full force instead of allowing the lazy lot sit home because their afraid of Covid-19!more -
Feb 11, 2021 Multiple times I requested for my package to be left at the post office so I could pick it up first thing in the morning rather than waiting all afternoon for it to show up.... The app kept loading my request but updating nothing what so ever... Same with the website. Why even offer the option if the function isn't going to work??? Super irritating. Just realized people are experiencing a similar issue! My drop down menu IS showing up but that wasn't my issue in the first place.more -
I LOVE THE UNITED STATES POSTAL DEPARTMENT!
May 30, 2019 Always have been a fan of the USPS! Since the beginning of this country the postal service has been around, and has always done a great job! Much maligned, which, has been so undeserving, and sadly for many accepted, this great institution should be revered for what it has done and can do! This great function of our government out preforms any and all private businesses that compete against it. Delivery rate is as fast and in numerous instances faster, better delivery areas, FAR BETTER delivery policies when it comes to securely delivering packages to the person who is to receive them, the ability to easily pick them up at the local post office. AND COST! A FRACTION of what private carriers charge! Why? Simply because it is a law that a government agency cannot run at a profit. All the personnel that I have had dealings with are professional, polite, knowledgeable, helpful and expedient. America and especially business needs to wake up and wholeheartedly embrace again this wonder service provided by our government.more -
Feb 11, 2021 The USPS mobile app is wonderful. It's very easy to use and you can accomplice many different things. Track packages, buy stamps or gifts for friends. Just wonderful in every way. The USPS mobile app continues to make every task easy. Another thing you can do with the USPS mobile app is report a piece of mail that you didn't receive. This has happened to me a few times and on each occasion I received the missing mail within 3 days.more
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Missing features I need
Sep 15, 2020 I got this app and hoped to be able to do two things: see where blue dropboxes are and send physical money orders to any address. This app cannot do either. I’ve been trying to limit how much I have to go to the post office since my day doesn’t often take me past one. I had really hoped this app would show me where all the blue dropboxes were on my way to and from everywhere. I checked it one day after downloading it and found out there was supposed to be a blue dropbox just down the street. I got there and didn’t see one anywhere. It would’ve nice if the app’s designers added some place to show a picture of the actual dropbox so you don’t have to drive/walk all over the place looking for it in the general vicinity of the map marker. I also hoped it had a feature that would allow me to send physical money orders to whatever address I needed to send to just like you could do at a post office. I currently need to send some to a PO Box. I don’t see any feature for that at all. Smh. I hope both these features are added in the future so I can take care of my business quick, fast, and in a hurry without having to detour to go into a post office and during business hours.more -
Mar 1, 2021 Why have an app for informed Delivery if when I click informed it takes me to a web page? I cam open that without an app. But what do I expect it's about as good as the mail service I receive. I get 50% my mail and 50% another address. Package go to the wrong house on a regular basis. Basically app and USPS in general would get an F from the BBB if it was an actual business.more -
USPS IS THE WORST
Jul 28, 2019 Ok I’ve never had good experience with usps. Unfortunately it is the only way I can receive some of my packages. The tracking is decent but the customer support is probably the worst I’ve ever had to deal with is you can even get it. The expected delivery is always wrong. I have to base it off of where my package is actually located and not the “expected delivery date”. My current package Delivery is what brought me to write this review. My package got to my local post office at 12:31pm Saturday. The mail women obviously already started her route so didn’t have my package. The tracking changed from expected deliver on Saturday July 28th to SUNDAY THE 29th?? Why would it even be updated to the only day of the week usps doesn’t deliver? So for fun I check the tracking the morning of the 29th to find a message saying “attempted deliver. Package left at post office by request of customer”. I’m just wondering when this package was attempted to me delivered since I was home to get my mail and I never requested it to be left at the post office. Overall they are fine for delivering mail but if available UPS is my number one choice for packages. Again their customer support doesn’t exist.more -
Feb 6, 2021 It was working great before but for the last two weeks or so I haven't been able to schedule a pickup on my android phone. It won't let me see the drop down menus so I can make a selection. I've been having to schedule my pickups on my laptop. I use this for my business as I ship via USPS Priority 3-4 times per week so the pickups really save me time. The app was a lot faster than using the laptop when it was working. Please help!more -
I am not able to set up mail tracking
Aug 6, 2019 With this app we are supposed to be able to be alerted about every letter and parcel that will be sent to us. But the process to get that started this so difficult on this app, it’s basically impossible. You’re supposed to send me an email or text message or phone call, but you don’t do that. I’ve given you my phone number several times, but you do not save it for my profile so every time I try to complete the final step to activate my Mail tracking, it says you don’t know my phone number even though I just gave it to you 10 seconds ago. You need to login profile so that you can store my information and then use it once I need to start the mail tracking that way you will have my number on record - with a user login. It would be better if I just gave you my user login and address, and then I don’t have to sign up for some extra special feature, just have it be a basic standard primary function of the app so that anyone who has the app will always be able to track their packages if they can prove who they are. That would make it so much easier and less exclusive to “the eligible.”more
No reviews available
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My Go-To App
Aug 7, 2020 I use the USPS app primarily for tracking any expected incoming packages and the status of packages and other parcels that I’ve sent. This includes items sent overseas. It lets me know when I can expect delivery at the destination. The USPS app helps me to use their services with confidence from my laptop or mobile device anywhere. This app lets me determine the best prices and options for shipping items. As the USPS often serves as the “last mile” carrier for the other package delivery companies, this is shown on the USPS tracking information. And it allows me to hold my mail when I’m out of town. The U.S. Postal Service and their employees are very dependable and deliver my mail and packages with professionalism and reliability. My regular neighborhood mail carrier is familiar with many of the people on her route and makes sure that delivered packages are either safety locked in the neighborhood package mailbox or brought up to my front door entrance and placed in a location not visible from the street. This is greatly appreciated as package thieves are rampant here. The USPS app lets me know the package has been delivered.more -
Mar 4, 2021 I love the app for helping me to keep track of my packages. I am able to know where my packages are as of the last time they were scanned. The current level of service by the USPS is however, a very different matter! The USPS needs to get their employees vaccinated and back to work full force instead of allowing the lazy lot sit home because their afraid of Covid-19!more -
I LOVE THE UNITED STATES POSTAL DEPARTMENT!
May 30, 2019 Always have been a fan of the USPS! Since the beginning of this country the postal service has been around, and has always done a great job! Much maligned, which, has been so undeserving, and sadly for many accepted, this great institution should be revered for what it has done and can do! This great function of our government out preforms any and all private businesses that compete against it. Delivery rate is as fast and in numerous instances faster, better delivery areas, FAR BETTER delivery policies when it comes to securely delivering packages to the person who is to receive them, the ability to easily pick them up at the local post office. AND COST! A FRACTION of what private carriers charge! Why? Simply because it is a law that a government agency cannot run at a profit. All the personnel that I have had dealings with are professional, polite, knowledgeable, helpful and expedient. America and especially business needs to wake up and wholeheartedly embrace again this wonder service provided by our government.more -
Feb 11, 2021 The USPS mobile app is wonderful. It's very easy to use and you can accomplice many different things. Track packages, buy stamps or gifts for friends. Just wonderful in every way. The USPS mobile app continues to make every task easy. Another thing you can do with the USPS mobile app is report a piece of mail that you didn't receive. This has happened to me a few times and on each occasion I received the missing mail within 3 days.more -
Not Reliable
Jun 15, 2018 I thought using this program to keep track of USPS orders related to my job would be convenient, but I’ve learned my lesson. If you try to add tracking information too quickly, the program isn’t best optimized to handle it. Not only that, but it will decide on its own that it just wants to get rid of all the rest of the tracking information you had stored. THIS HAS HAPPENED TO ME MULTIPLE TIMES. If I could rate this program 0 stars, I would. You would think with it being The United States Postal Service they could put more money into this app and at least make sure tracking information NEVER gets deleted, unless the user does so themselves. If you plan to use this program to keep track of multiple tracking numbers, just write them down. DO NOT DOWNLOAD!!!more
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Had a bad experience
Aug 4, 2020 I got a notification from Laconia NH PO showing me car registrations for two cars that I paid for. The letters never arrived. The local post office blamed it on Concord New Hampshire where the photographs of the envelopes are taken and stated they never got it. This resulted in my having to spend $44 to have them re-printed by the town clerks ofc .So don’t assume that just because you see an envelope with a notification stating that it’s coming to you, that it will actually arrive. The post office was absolutely no help to me. I wrote the post Master an email and attached a copy of the notification with the return address from the Townhall as well as a copy of the registration and a letter from the Town Clerk stating that I had paid to have it re-printed and asked to be reimbursed for the re-printing cost since they lost my registration s. The Post Master just said I’m sorry 🙄 No explanation. this happened two months ago and it never arrived. I figured it was lost and would come after I paid for the reprints but nope 👎 very upsetting and not fair at all.more -
Effectiveness of App
Jul 22, 2019 I think the app in general is good, is for the most part effective and easy to use. I do though, as a person who uses the app on a highly regular basis, think that there are a few areas where it could be improved to ensure a higher on time delivery percentage and/or accountability factor. I have packages I’m tracking that will take numerous days (in some cases up to a week or more) to receive updated statuses. I don’t know if this is something that could be integrated into the app, but if there is a way to notify offices that a package has not departed or arrived within a set amount of time, forcing them to do so, that would be huge to a consumer like myself who is too often left to wonder day after day what the delay is without any updates whatsoever, often leading to them wonder if the package got lost along the way somewhere? Thank you!more -
Feb 17, 2021 The 'Track' button no longer displays any results in the app. This problem started with the version prior to the one that was pushed out in the last 24 hours. After clicking the 'Track' button, the URL the app uses (internally) to grab the details is displayed at the top of the screen and nothing else. Please fix this.more -
Great app for tracking packages
May 14, 2020 The main thing I use the app for is tracking packages that I’ve either sent or am expecting. One improvement that could get a 5 star rating from me would be if there was a way to make a note or “name” the packages that you are tracking. Currently, there is just a lot of packages that are identified by the long tracking numbers. When you have 4 or 5 (or even more) packages being tracked at a time, it is very confusing to know which is which. Having the ability to rename the items listed or add a note would aid in identification of what is in transit and what is lost. Thank you for the convenience of only have to enter a tracking number once to watch an item all the way to delivery, now take the last step and make the list of packages more coherent to monitor :)more -
Great Overall, but...
Oct 28, 2020 This app does almost everything my local post office does.. Hmm I wonder if it will answer the phone. I have lived in several cities and regions across the country and have called the local post offices numerous times and they NEVER answer. No matter when in their biz hours I call, even 30-45 mins. after opening in the am. Everybody I’ve spoken with, when this comes up, says the same thing Anyway about this app the only thing I find frustrating is having to sign in every time. If there’s a setting I can change to stay logged in, I haven’t been able to find it. And if I must be logged out each time, Touch ID would be nice! Other than that it’s very helpful.more
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Feb 11, 2021 Multiple times I requested for my package to be left at the post office so I could pick it up first thing in the morning rather than waiting all afternoon for it to show up.... The app kept loading my request but updating nothing what so ever... Same with the website. Why even offer the option if the function isn't going to work??? Super irritating. Just realized people are experiencing a similar issue! My drop down menu IS showing up but that wasn't my issue in the first place.more -
Feb 27, 2021 I love the fact that I can see whats coming to my mailbox, but when it says I have no mail and go to the mailbox and have mail ??? I get some mail that's never even scanned into it so I am like well where did that come from. So just be aware that the scan your mail in isn't always correct.more -
Feb 6, 2021 ** Edited** Other than the below issues, I really like this feature from USPS. I just don't understand why the "app" is available when it forces us to open up in a browser? Why have an app? I initially joined when this first came out and had absolutely no issues, until about a month ago. What happened???? Plus, if you're not going to actually give us the updates, then why bother??? There are barcodes on the packages for a reason.more -
So so at best!
Oct 20, 2019 I can’t believe that for all practical purposes all you can do is track packages in this app. In today’s day and age you should be able to do everything in the app from shipping labels and scheduling a pickup to managing your mail as well as checking informed delivery, all of these things require you to be routed to the website. They haven’t made any material changes to the app since it’s launch and that’s just pathetic. At the very least if you have a USPS account you should be able to login, but I guess seeing how you can’t do anything besides track packages it doesn’t make a difference. All of the above are prime reasons why the post office lost market share to the likes of FedEx and UPS. That said the app is a necessary evil so you may as well download it seeing as it’s free. Update: several years have passed since my original review and yet nothing has substantially changed with the app. I am still disappointed overall with the lack of options with this app, yet I still consider it a necessary evil given that it’s free.more -
Get it together
May 23, 2019 Come on now. At this point, there shouldn’t be as many issues or lack of options on this app. USPS, you’ve been in this business so much longer and have employees who probably give you insight on things that can help, maybe someone needs to start listening and implementing these ideas. Hire some new techs or something. My tracking numbers disappear and reappear when they feel like it. I’m currently tracking like 5 packages and for whatever reason only one started to show up and when the page is loading, it says you’re already tracking this number. At some point during the day, it switched to another one of my packages I’m tracking. What’s going on? Where’s the option for customers to create an account and any tracking numbers that are sent to that email address just appear in the app for the account holder. UPS and FedEx does it and it’s a great convenient tool. Please get it together. Put out a better and functional application for your customers.more
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Feb 6, 2021 It was working great before but for the last two weeks or so I haven't been able to schedule a pickup on my android phone. It won't let me see the drop down menus so I can make a selection. I've been having to schedule my pickups on my laptop. I use this for my business as I ship via USPS Priority 3-4 times per week so the pickups really save me time. The app was a lot faster than using the laptop when it was working. Please help!more -
Needs major improvement
Jun 3, 2018 I’ve been using this app for years and it has its flaws, regardless of my having the latest version. It can’t seem to handle tracking more than one package at a time, while older versions of the app could. Even when I type in a new tracking number, it will still only bring up the previous package. It often has incorrect information. For example, I was tracking a package that said it would be delivered on a Saturday by 8:00pm. I received an alert that it was going to be delayed; no reason was given, nor was an estimated date/time. I continued to get this error for 5 days. I knew from past experience that you need to wait a full week before you can file a complaint. Finally, late on the 5th day, I got a msg saying the package HAD been delivered on the original day at 2:15pm. Why the app wasn’t updated in a timely manner I’m not sure. That’s the government for you!more -
Lack of Transit Info
Dec 20, 2020 Seems like a potentially helpful app. But the service behind the app does not compare well to UPS and FedEx. Downloaded this app to track packages in transit. Sent two separate shipments using priority mail with USPS estimating two day shipping when I placed the order. Immediately after pickup we received a message the shipments would be late. Not surprising considering the time of year. We were not concerned; We thought we would be able to track how the packages travelled between facilities along there routes. Not so. The latest is that both “are in transit to their next facility.” But only one shipment has a note that it left our regional facility three days ago. The other says it was received at our facility, but no confirming note that it left. So how can they say it on its way to the next facility? UPS and FedEx tell you not only when a package has left a facility, they also identify the next destination facility. Bottom line is we feel more frustrated with this conflicting, partial information at this stage than having no information at all, like USPS shipments used to be. If you say you will provide tracking information then do so. What you provide now is at best a hope that the package is not lost?more -
If it's not broke don't fix it
Feb 9, 2018 I don't know why they updated but is a fail. It was a reliable app with fast updates on packages. I was tracking a package yesterday that it said was to be delivered. It was but, it still said it had not been delivered 8 hours after I had received it. Reliability has become an issue now. I will be removing this app from my phone and hopefully restoring the older version from my laptop. Ugh.... hasn't gotten any better from my last review. Now the majority of packages are just telling me "on there way to destination" and not telling me where it is located. I use to be able to judge when they would be delivered by what hub the package had passed through but now I can't tell if it's getting closer or going around in circles.more -
Not great
Jan 21, 2018 First off I have no clue why you guys didn’t enable the ability to paste tracking numbers into the tracking box. Who wants to write down 13 numbers to then type them back in??? Also when I signed in, I’ve had a usps log in for a long time, it showed my old address (apartment) and showed me the updates of whoever lives there now package delivery status. I’ve never had a problem getting mail at my current residence. I changed my address when I moved into it almost 2 years ago so I changed it again on the app and of coarse it cost me a dollar. Wish I never downloaded the app honestly, Easier to just click the link from the shipper. Not even close to Fedex or Ups apps, step up your game USPS.more
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Missing features I need
Sep 15, 2020 I got this app and hoped to be able to do two things: see where blue dropboxes are and send physical money orders to any address. This app cannot do either. I’ve been trying to limit how much I have to go to the post office since my day doesn’t often take me past one. I had really hoped this app would show me where all the blue dropboxes were on my way to and from everywhere. I checked it one day after downloading it and found out there was supposed to be a blue dropbox just down the street. I got there and didn’t see one anywhere. It would’ve nice if the app’s designers added some place to show a picture of the actual dropbox so you don’t have to drive/walk all over the place looking for it in the general vicinity of the map marker. I also hoped it had a feature that would allow me to send physical money orders to whatever address I needed to send to just like you could do at a post office. I currently need to send some to a PO Box. I don’t see any feature for that at all. Smh. I hope both these features are added in the future so I can take care of my business quick, fast, and in a hurry without having to detour to go into a post office and during business hours.more -
Mar 1, 2021 Why have an app for informed Delivery if when I click informed it takes me to a web page? I cam open that without an app. But what do I expect it's about as good as the mail service I receive. I get 50% my mail and 50% another address. Package go to the wrong house on a regular basis. Basically app and USPS in general would get an F from the BBB if it was an actual business.more -
USPS IS THE WORST
Jul 28, 2019 Ok I’ve never had good experience with usps. Unfortunately it is the only way I can receive some of my packages. The tracking is decent but the customer support is probably the worst I’ve ever had to deal with is you can even get it. The expected delivery is always wrong. I have to base it off of where my package is actually located and not the “expected delivery date”. My current package Delivery is what brought me to write this review. My package got to my local post office at 12:31pm Saturday. The mail women obviously already started her route so didn’t have my package. The tracking changed from expected deliver on Saturday July 28th to SUNDAY THE 29th?? Why would it even be updated to the only day of the week usps doesn’t deliver? So for fun I check the tracking the morning of the 29th to find a message saying “attempted deliver. Package left at post office by request of customer”. I’m just wondering when this package was attempted to me delivered since I was home to get my mail and I never requested it to be left at the post office. Overall they are fine for delivering mail but if available UPS is my number one choice for packages. Again their customer support doesn’t exist.more -
I am not able to set up mail tracking
Aug 6, 2019 With this app we are supposed to be able to be alerted about every letter and parcel that will be sent to us. But the process to get that started this so difficult on this app, it’s basically impossible. You’re supposed to send me an email or text message or phone call, but you don’t do that. I’ve given you my phone number several times, but you do not save it for my profile so every time I try to complete the final step to activate my Mail tracking, it says you don’t know my phone number even though I just gave it to you 10 seconds ago. You need to login profile so that you can store my information and then use it once I need to start the mail tracking that way you will have my number on record - with a user login. It would be better if I just gave you my user login and address, and then I don’t have to sign up for some extra special feature, just have it be a basic standard primary function of the app so that anyone who has the app will always be able to track their packages if they can prove who they are. That would make it so much easier and less exclusive to “the eligible.”more -
Why bother with a mail hold option?
Jul 21, 2019 I loved this app until I needed the mail hold option. I thought I was SO smart doing an online mail hold. I even had a confirmation. We were leaving town for close to 3 weeks and I really needed my mail held. Well, despite a confirmation number and a visual confirmation on the app, my mail was delivered the entire time we were away. I called THREE times and spoke to people in the main USPS office as well as my local office and it was STILL delivered (with an improper hold date on the form manually entered by the USPS rep). I was told that the best way to hold mail for future is to come into the post office and fill out a form so there would be a paper trail. Seriously?!?! Why bother having it on the app and website if it is not the proper way to have your mail held? I am writing this in hopes that the USPS gets their act together and fixes this AND so anyone else using this app for a mail hold will rethink it. I am thankful to my amazing friends and neighbors who checked on my house and mailbox to make sure it wasn’t glaringly obvious we were away for an extended time.more
What’s Groovy
Prompt and reliable. I've never experienced any type of negative service from usps, whether i use my po box or actual home address. I will continue to utilize their very efficient services. I would be heartbroken if the usps was no longer an option for delivering my mail. I support them 100%. I've been a customer of a po box, and also receive mail at my residence for over 30 years. I love having those 2 options offered to customers. Thank you very, very much. In Maryland, i'm very satisfied.
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What’s Subpar
My package was sent to my original base. I am military, not only did it take several weeks to arrive, and I understand, it was the holidays, things take time. Not to mention COVID season, but when tracking the package not only did it not tell me where the package was but when I opened a case it wasn’t until then I finally got wind it was still where it was sitting for 3 weeks. I moved bases and it’s taken over 2 and a half months for me to get the package. I don’t know where it is, and everything I’ve done to try and figure out has been turned down. I’ve opened two cases, the second time I never heard anything and it was closed after three days and I got no confirmation as to where. I’ve tracked it everyday for 4 weeks with still no clue where my package is. I’ve tried to open a claim to claim some insurance to at least have some closure because I don’t know where my package is and that go declined saying it was “delivered”. Yes, maybe to the first address but it’s been over a month and it’s still not here? I could drive to where ever the package is and still make it back in a shorter amount of time than it has taken to get it to me. I will never be using USPS again, and to still not have heard anything when I’ve called number after number and opened case after case is absolutely ridiculous.
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Filter Reviews
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My Go-To App
I use the USPS app primarily for tracking any expected incoming packages and the status of packages and other parcels that I’ve sent. This includes items sent overseas. It lets me know when I can expect delivery at the destination. The USPS app helps me to use their services with confidence from my laptop or mobile device anywhere. This app lets me determine the best prices and options for shipping items. As the USPS often serves as the “last mile” carrier for the other package delivery companies, this is shown on the USPS tracking information. And it allows me to hold my mail when I’m out of town. The U.S. Postal Service and their employees are very dependable and deliver my mail and packages with professionalism and reliability. My regular neighborhood mail carrier is familiar with many of the people on her route and makes sure that delivered packages are either safety locked in the neighborhood package mailbox or brought up to my front door entrance and placed in a location not visible from the street. This is greatly appreciated as package thieves are rampant here. The USPS app lets me know the package has been delivered. -
I love the app for helping me to keep track of my packages. I am able to know where my packages are as of the last time they were scanned. The current level of service by the USPS is however, a very different matter! The USPS needs to get their employees vaccinated and back to work full force instead of allowing the lazy lot sit home because their afraid of Covid-19!
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Multiple times I requested for my package to be left at the post office so I could pick it up first thing in the morning rather than waiting all afternoon for it to show up.... The app kept loading my request but updating nothing what so ever... Same with the website. Why even offer the option if the function isn't going to work??? Super irritating. Just realized people are experiencing a similar issue! My drop down menu IS showing up but that wasn't my issue in the first place.
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I LOVE THE UNITED STATES POSTAL DEPARTMENT!
Always have been a fan of the USPS! Since the beginning of this country the postal service has been around, and has always done a great job! Much maligned, which, has been so undeserving, and sadly for many accepted, this great institution should be revered for what it has done and can do! This great function of our government out preforms any and all private businesses that compete against it. Delivery rate is as fast and in numerous instances faster, better delivery areas, FAR BETTER delivery policies when it comes to securely delivering packages to the person who is to receive them, the ability to easily pick them up at the local post office. AND COST! A FRACTION of what private carriers charge! Why? Simply because it is a law that a government agency cannot run at a profit. All the personnel that I have had dealings with are professional, polite, knowledgeable, helpful and expedient. America and especially business needs to wake up and wholeheartedly embrace again this wonder service provided by our government. -
The USPS mobile app is wonderful. It's very easy to use and you can accomplice many different things. Track packages, buy stamps or gifts for friends. Just wonderful in every way. The USPS mobile app continues to make every task easy. Another thing you can do with the USPS mobile app is report a piece of mail that you didn't receive. This has happened to me a few times and on each occasion I received the missing mail within 3 days.
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Not Reliable
I thought using this program to keep track of USPS orders related to my job would be convenient, but I’ve learned my lesson. If you try to add tracking information too quickly, the program isn’t best optimized to handle it. Not only that, but it will decide on its own that it just wants to get rid of all the rest of the tracking information you had stored. THIS HAS HAPPENED TO ME MULTIPLE TIMES. If I could rate this program 0 stars, I would. You would think with it being The United States Postal Service they could put more money into this app and at least make sure tracking information NEVER gets deleted, unless the user does so themselves. If you plan to use this program to keep track of multiple tracking numbers, just write them down. DO NOT DOWNLOAD!!! -
I love the fact that I can see whats coming to my mailbox, but when it says I have no mail and go to the mailbox and have mail ??? I get some mail that's never even scanned into it so I am like well where did that come from. So just be aware that the scan your mail in isn't always correct.
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Had a bad experience
I got a notification from Laconia NH PO showing me car registrations for two cars that I paid for. The letters never arrived. The local post office blamed it on Concord New Hampshire where the photographs of the envelopes are taken and stated they never got it. This resulted in my having to spend $44 to have them re-printed by the town clerks ofc .So don’t assume that just because you see an envelope with a notification stating that it’s coming to you, that it will actually arrive. The post office was absolutely no help to me. I wrote the post Master an email and attached a copy of the notification with the return address from the Townhall as well as a copy of the registration and a letter from the Town Clerk stating that I had paid to have it re-printed and asked to be reimbursed for the re-printing cost since they lost my registration s. The Post Master just said I’m sorry 🙄 No explanation. this happened two months ago and it never arrived. I figured it was lost and would come after I paid for the reprints but nope 👎 very upsetting and not fair at all. -
** Edited** Other than the below issues, I really like this feature from USPS. I just don't understand why the "app" is available when it forces us to open up in a browser? Why have an app? I initially joined when this first came out and had absolutely no issues, until about a month ago. What happened???? Plus, if you're not going to actually give us the updates, then why bother??? There are barcodes on the packages for a reason.
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I have to update this, because when I wrote the review I thought it was a post office issue, but it was not. This app has allowed me to know exactly when I have a package coming, I love the fact that you can get text notifications when a package has been delivered. I can honestly say I've only had one issue with this app but it was taken care of with a update, the USPS is by far the most accurate shipping company and this app brought such precision to the US postal services. thank you!!!
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Best Carrier ever
We are are zip code 71112. Our carrier is the sweetest, kindest person I’ve ever known. She always has a smile on her face and let ve for the children. Golden Meadows loves you,,,,, -
Easy to use
The tracking app is very easy to use. It also has the option of naming the tracking number search. Comes in handy with multiple shipments arriving. -
Post office
Love the app. Don't have to go to the Post office every day. -
USPS
Professional. -
Great
This is a great app to use. It lets you see what’s coming in the mail and also notify you of packages that you have coming. Thank you -
Tracking
Perfect -
Mail
This is a great app for mail especially if your waiting for a certain piece of mail -
Great
When it works. Sometimes it doesn’t show what you are getting. Technology is like that. But it is nice to know if I need to bother going to the mail box. -
Very Helpful!
It is great to know ahead of time what to expect in my PO Box before I drive to the post office. Keep up the good work and I hope you get needed fundunding! -
Doesn’t show all my mail
It doesn’t show all the mail that I get for that day
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My Go-To App
I use the USPS app primarily for tracking any expected incoming packages and the status of packages and other parcels that I’ve sent. This includes items sent overseas. It lets me know when I can expect delivery at the destination. The USPS app helps me to use their services with confidence from my laptop or mobile device anywhere. This app lets me determine the best prices and options for shipping items. As the USPS often serves as the “last mile” carrier for the other package delivery companies, this is shown on the USPS tracking information. And it allows me to hold my mail when I’m out of town. The U.S. Postal Service and their employees are very dependable and deliver my mail and packages with professionalism and reliability. My regular neighborhood mail carrier is familiar with many of the people on her route and makes sure that delivered packages are either safety locked in the neighborhood package mailbox or brought up to my front door entrance and placed in a location not visible from the street. This is greatly appreciated as package thieves are rampant here. The USPS app lets me know the package has been delivered. -
I love the app for helping me to keep track of my packages. I am able to know where my packages are as of the last time they were scanned. The current level of service by the USPS is however, a very different matter! The USPS needs to get their employees vaccinated and back to work full force instead of allowing the lazy lot sit home because their afraid of Covid-19!
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I LOVE THE UNITED STATES POSTAL DEPARTMENT!
Always have been a fan of the USPS! Since the beginning of this country the postal service has been around, and has always done a great job! Much maligned, which, has been so undeserving, and sadly for many accepted, this great institution should be revered for what it has done and can do! This great function of our government out preforms any and all private businesses that compete against it. Delivery rate is as fast and in numerous instances faster, better delivery areas, FAR BETTER delivery policies when it comes to securely delivering packages to the person who is to receive them, the ability to easily pick them up at the local post office. AND COST! A FRACTION of what private carriers charge! Why? Simply because it is a law that a government agency cannot run at a profit. All the personnel that I have had dealings with are professional, polite, knowledgeable, helpful and expedient. America and especially business needs to wake up and wholeheartedly embrace again this wonder service provided by our government. -
The USPS mobile app is wonderful. It's very easy to use and you can accomplice many different things. Track packages, buy stamps or gifts for friends. Just wonderful in every way. The USPS mobile app continues to make every task easy. Another thing you can do with the USPS mobile app is report a piece of mail that you didn't receive. This has happened to me a few times and on each occasion I received the missing mail within 3 days.
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Not Reliable
I thought using this program to keep track of USPS orders related to my job would be convenient, but I’ve learned my lesson. If you try to add tracking information too quickly, the program isn’t best optimized to handle it. Not only that, but it will decide on its own that it just wants to get rid of all the rest of the tracking information you had stored. THIS HAS HAPPENED TO ME MULTIPLE TIMES. If I could rate this program 0 stars, I would. You would think with it being The United States Postal Service they could put more money into this app and at least make sure tracking information NEVER gets deleted, unless the user does so themselves. If you plan to use this program to keep track of multiple tracking numbers, just write them down. DO NOT DOWNLOAD!!! -
I have to update this, because when I wrote the review I thought it was a post office issue, but it was not. This app has allowed me to know exactly when I have a package coming, I love the fact that you can get text notifications when a package has been delivered. I can honestly say I've only had one issue with this app but it was taken care of with a update, the USPS is by far the most accurate shipping company and this app brought such precision to the US postal services. thank you!!!
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I really love this app. But im starting to get really unsatisfied cuz informed delivery is acting up and has been for a couple of months and ive tried to get help logging in but know agent or costermer service reps not anyone!!! And i have had 5 to 9 packages and they just disapear i dont think so!!!! I think the carrier that delivers the mail had something to do with it all coming up missing... Cuz everytime i talk to someone its the same story they scaned ur package at ur front door
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At our building we have had several minor issues, but all were easily resolved. I love being able to track each package. I can know when to be down at our mailbox. I can then meet the Postal Worker. This helps them too. I depend on this app, with every shipment.
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easy to use! you can track incoming & outgoing packages by copy/paste from email or other apps. Informed Delivery lets you know (w/ PHOTOS!!) what mail will be delivered that day. Plus Click-&-Ship allows you to print out shipping labels paid w) your credit.card and then tape it to your packages! You can either pay by size and weight or the ever-popular "if it fits, it ships" flat rate! Never thought I would use this app.more than just to track a.package or 2 but it has really comes in handy!
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With USPS Mobile you can do a lot of handy things...with probably one of the most convenient of which being the ability to see what's arriving on any particular day in your mailbox. The US postal service and post offices are still an integral part of the functioning of the country and they're going out of their way to make the postal aspect of our lives as nice, convenient and fun as possible and they are definitely succeeding! Great job US postal service!
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Had a bad experience
I got a notification from Laconia NH PO showing me car registrations for two cars that I paid for. The letters never arrived. The local post office blamed it on Concord New Hampshire where the photographs of the envelopes are taken and stated they never got it. This resulted in my having to spend $44 to have them re-printed by the town clerks ofc .So don’t assume that just because you see an envelope with a notification stating that it’s coming to you, that it will actually arrive. The post office was absolutely no help to me. I wrote the post Master an email and attached a copy of the notification with the return address from the Townhall as well as a copy of the registration and a letter from the Town Clerk stating that I had paid to have it re-printed and asked to be reimbursed for the re-printing cost since they lost my registration s. The Post Master just said I’m sorry 🙄 No explanation. this happened two months ago and it never arrived. I figured it was lost and would come after I paid for the reprints but nope 👎 very upsetting and not fair at all. -
Effectiveness of App
I think the app in general is good, is for the most part effective and easy to use. I do though, as a person who uses the app on a highly regular basis, think that there are a few areas where it could be improved to ensure a higher on time delivery percentage and/or accountability factor. I have packages I’m tracking that will take numerous days (in some cases up to a week or more) to receive updated statuses. I don’t know if this is something that could be integrated into the app, but if there is a way to notify offices that a package has not departed or arrived within a set amount of time, forcing them to do so, that would be huge to a consumer like myself who is too often left to wonder day after day what the delay is without any updates whatsoever, often leading to them wonder if the package got lost along the way somewhere? Thank you! -
The 'Track' button no longer displays any results in the app. This problem started with the version prior to the one that was pushed out in the last 24 hours. After clicking the 'Track' button, the URL the app uses (internally) to grab the details is displayed at the top of the screen and nothing else. Please fix this.
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Great app for tracking packages
The main thing I use the app for is tracking packages that I’ve either sent or am expecting. One improvement that could get a 5 star rating from me would be if there was a way to make a note or “name” the packages that you are tracking. Currently, there is just a lot of packages that are identified by the long tracking numbers. When you have 4 or 5 (or even more) packages being tracked at a time, it is very confusing to know which is which. Having the ability to rename the items listed or add a note would aid in identification of what is in transit and what is lost. Thank you for the convenience of only have to enter a tracking number once to watch an item all the way to delivery, now take the last step and make the list of packages more coherent to monitor :) -
Great Overall, but...
This app does almost everything my local post office does.. Hmm I wonder if it will answer the phone. I have lived in several cities and regions across the country and have called the local post offices numerous times and they NEVER answer. No matter when in their biz hours I call, even 30-45 mins. after opening in the am. Everybody I’ve spoken with, when this comes up, says the same thing Anyway about this app the only thing I find frustrating is having to sign in every time. If there’s a setting I can change to stay logged in, I haven’t been able to find it. And if I must be logged out each time, Touch ID would be nice! Other than that it’s very helpful. -
Full screen option???
I only use the app for tracking purposes. My question is why does the app only take up a very small portion of my screen why doesn’t it fill my screen or have the option in one of the corners to fill my screen? When I showed my 75-year-old mother how to use the app so that she could see when her packages were being delivered she had a hard time reading it so I told her to blow it up where she could read it, apparently that is not an option I had to go on to the app myself to find out that she was correct that there was no box like that available to her and she could not expand it to fill her screen my question is WHY? -
Doesn’t do everything
I like having this app, but it doesn’t do everything the desktop version does. It would be much more convenient to be able to use the saved address button on this app. As far as I can see, it doesn’t. It also doesn’t let the customer send a message to the recipient to notify them they’re shipment is coming with the recipients email address. My PC is in the shop currently so I can’t go to it like I usually do to handle these things...so I’m using the app on my iPad. It’s getting me by, but that’s about it. Also, why did you decide to NOT give the customer a discount when using the online service? You used to. It’s very frustrating. -
So far no packages showing
I’ve been using it for well over a month now and find it pretty useful showing me what is arriving in a pretty inconvenient to access mailbox (have to pull over, get out in the dark, unlock for access community box bank) and it’s nice to know when I can skip a day or two. I order stuff from eBay that comes USPS Priority or First Class and haven’t seen on of those yet and there’s been over a dozen that should’ve appeared on the app. Maybe that was one of the sorting machines that evil Postmaster Louis DeJoy junked, too bad Biden can’t fire him, but Lou, you really should quit nobody enjoys your actions customers or workers who work very hard and you made it harder. -
Very helpful.
PEOPLE STOP PAYING fed ex or the other guy in Brown to delivwr parcels for I FOUND PUT DTHROUGH EXPERIENCE WHEN OVERLOADED, they push packages onto usps wh to aboidd being helpd to delivery time nexpected and usually paid for by the customer with a premium fee. Ita late arrival can be blamed on our usps who is already busier than ever. This happens so much, i came to the concumaion that usps rates are so much cheaper these other companies can delegate yhe hard work of their delievery service while still makinga profit . We need to support the UsPs and only use then F fedEx Up your YOS THAT’s how i feel , just my opinion. Get out and vote evwrybody & be kind to yourselves, and most of all each otger! -
PO Box?
I wonder when you will be able to track mail being sent to the PO Box? Tracking mail that is addressed to the home address is a curious thing... I get a notice that a piece of mail is being sent to my home address and I never get them. I report back on the tracking program that I have not received that piece of mail, to no avail or response. New people at the PO in RUSHVILLE Indiana are rude and not very helpful...Troy and Jane are wonderful, but some of the new staff are just awful to work with. I drive out of town to take care of business whenever possible.
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Multiple times I requested for my package to be left at the post office so I could pick it up first thing in the morning rather than waiting all afternoon for it to show up.... The app kept loading my request but updating nothing what so ever... Same with the website. Why even offer the option if the function isn't going to work??? Super irritating. Just realized people are experiencing a similar issue! My drop down menu IS showing up but that wasn't my issue in the first place.
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I love the fact that I can see whats coming to my mailbox, but when it says I have no mail and go to the mailbox and have mail ??? I get some mail that's never even scanned into it so I am like well where did that come from. So just be aware that the scan your mail in isn't always correct.
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** Edited** Other than the below issues, I really like this feature from USPS. I just don't understand why the "app" is available when it forces us to open up in a browser? Why have an app? I initially joined when this first came out and had absolutely no issues, until about a month ago. What happened???? Plus, if you're not going to actually give us the updates, then why bother??? There are barcodes on the packages for a reason.
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So so at best!
I can’t believe that for all practical purposes all you can do is track packages in this app. In today’s day and age you should be able to do everything in the app from shipping labels and scheduling a pickup to managing your mail as well as checking informed delivery, all of these things require you to be routed to the website. They haven’t made any material changes to the app since it’s launch and that’s just pathetic. At the very least if you have a USPS account you should be able to login, but I guess seeing how you can’t do anything besides track packages it doesn’t make a difference. All of the above are prime reasons why the post office lost market share to the likes of FedEx and UPS. That said the app is a necessary evil so you may as well download it seeing as it’s free. Update: several years have passed since my original review and yet nothing has substantially changed with the app. I am still disappointed overall with the lack of options with this app, yet I still consider it a necessary evil given that it’s free. -
Get it together
Come on now. At this point, there shouldn’t be as many issues or lack of options on this app. USPS, you’ve been in this business so much longer and have employees who probably give you insight on things that can help, maybe someone needs to start listening and implementing these ideas. Hire some new techs or something. My tracking numbers disappear and reappear when they feel like it. I’m currently tracking like 5 packages and for whatever reason only one started to show up and when the page is loading, it says you’re already tracking this number. At some point during the day, it switched to another one of my packages I’m tracking. What’s going on? Where’s the option for customers to create an account and any tracking numbers that are sent to that email address just appear in the app for the account holder. UPS and FedEx does it and it’s a great convenient tool. Please get it together. Put out a better and functional application for your customers. -
Mail
The Mailman that delivers mail needs to look at addresses better because I end up with my neighbors mail and not mine so who knows if I get all my mail. Also both neighbors have informed delivery but yet I can’t get it this house has been here since I was a child (My parents live next door but if there is anyway I can be able to get informed delivery that would be great because then I would know what I am supposed to be getting because my neighbors at 140 Main St won’t always give any of our mail (we know the daughter) but if that could happen that would be awesome I have been here for 4+ years. And someone said the post office has to put me in as a registered address I need this fixed please as I see a lot of doctors and get sent mail and not receive it so this important. Thank you. From resident at 140A Main St Marc & Emily Hagan -
Need to be able to for 5 star
As older people ( large font settings) or phone apps only users ( so different web browsers settings for mobile) 1) Needs to be able to notate if delivery received as stated... lost, stolen, etc 2) if delivery person placed other that noted or as instructions directed. 3) To be able to do so immediately on that delivery’s tracking would be easier than trying to file complaints or other issues somewhere else in app. As you cannot always get app to show/scroll to submit button, so forced to call. 4) Not all packages show in tracking especially if handed off to USPS from other companies such as Fedex, UPS etc or originated from out of country or overseas. Showing this especially since USPS assigns a new tracking number other than originated company or country. -
Overall love but needs a slight improvement
I love the ease of use of this app and being able to have all my USPS tracking numbers in one place. That being said, the “add a name” option for each tracking number seems to throw a glitch in the app. I can add a name for individual tracking numbers and after a day or two of having the name in there the tracking information turns red and gives me notice that tracking information for said package cannot be found. From what I have been able to figure out on my own it seems like adding a name erases the tracking number and causes the information glitch. I wish this could be resolved because know exactly what each tracking number is for is helpful in keeping an eye on my packages being mailed to me. -
Simple App Just One More Feature Needed
It’s an easy to navigate app with big “button” icons that displays what they are for. One thing that would be great is the ability to manage PO Boxes on the app. Within this functionality, getting an alert if there’s mail delivered (not each time but up to so many documents/packages, when your mailbox is at/near capacity (when those yellow slips are filled out) and the ability to upgrade or downgrade the size as well as terms. So, everything on the [mobile] website linked to this app! If beginning stages it’s just another big “button” icon that sends you to a Touch ID applicable webpage that’ll be an amazing step. So, PO Box manage functionality in the USPS Mobile app! -
Three times packages not picked up
There where three times my packages were not picked up. Only once was there a “reason” sent back to me via email. The reason was that there were not the same amount of packages as stated in pickup details. Which was false. Had a pick up for 3 small boxes and there were still 3 small boxes when I got home that night. The packages were products my customers ordered being sent out from my home business. Unfortunately, my full time job usually does not allow me time to make it to the post office during their hours, so I use pick up. I would like to keep supporting USPS, but UPS and/or FedEx may be my new shippers if this continues.
Filter Reviews
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Missing features I need
I got this app and hoped to be able to do two things: see where blue dropboxes are and send physical money orders to any address. This app cannot do either. I’ve been trying to limit how much I have to go to the post office since my day doesn’t often take me past one. I had really hoped this app would show me where all the blue dropboxes were on my way to and from everywhere. I checked it one day after downloading it and found out there was supposed to be a blue dropbox just down the street. I got there and didn’t see one anywhere. It would’ve nice if the app’s designers added some place to show a picture of the actual dropbox so you don’t have to drive/walk all over the place looking for it in the general vicinity of the map marker. I also hoped it had a feature that would allow me to send physical money orders to whatever address I needed to send to just like you could do at a post office. I currently need to send some to a PO Box. I don’t see any feature for that at all. Smh. I hope both these features are added in the future so I can take care of my business quick, fast, and in a hurry without having to detour to go into a post office and during business hours. -
Why have an app for informed Delivery if when I click informed it takes me to a web page? I cam open that without an app. But what do I expect it's about as good as the mail service I receive. I get 50% my mail and 50% another address. Package go to the wrong house on a regular basis. Basically app and USPS in general would get an F from the BBB if it was an actual business.
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USPS IS THE WORST
Ok I’ve never had good experience with usps. Unfortunately it is the only way I can receive some of my packages. The tracking is decent but the customer support is probably the worst I’ve ever had to deal with is you can even get it. The expected delivery is always wrong. I have to base it off of where my package is actually located and not the “expected delivery date”. My current package Delivery is what brought me to write this review. My package got to my local post office at 12:31pm Saturday. The mail women obviously already started her route so didn’t have my package. The tracking changed from expected deliver on Saturday July 28th to SUNDAY THE 29th?? Why would it even be updated to the only day of the week usps doesn’t deliver? So for fun I check the tracking the morning of the 29th to find a message saying “attempted deliver. Package left at post office by request of customer”. I’m just wondering when this package was attempted to me delivered since I was home to get my mail and I never requested it to be left at the post office. Overall they are fine for delivering mail but if available UPS is my number one choice for packages. Again their customer support doesn’t exist. -
It was working great before but for the last two weeks or so I haven't been able to schedule a pickup on my android phone. It won't let me see the drop down menus so I can make a selection. I've been having to schedule my pickups on my laptop. I use this for my business as I ship via USPS Priority 3-4 times per week so the pickups really save me time. The app was a lot faster than using the laptop when it was working. Please help!
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I am not able to set up mail tracking
With this app we are supposed to be able to be alerted about every letter and parcel that will be sent to us. But the process to get that started this so difficult on this app, it’s basically impossible. You’re supposed to send me an email or text message or phone call, but you don’t do that. I’ve given you my phone number several times, but you do not save it for my profile so every time I try to complete the final step to activate my Mail tracking, it says you don’t know my phone number even though I just gave it to you 10 seconds ago. You need to login profile so that you can store my information and then use it once I need to start the mail tracking that way you will have my number on record - with a user login. It would be better if I just gave you my user login and address, and then I don’t have to sign up for some extra special feature, just have it be a basic standard primary function of the app so that anyone who has the app will always be able to track their packages if they can prove who they are. That would make it so much easier and less exclusive to “the eligible.” -
Why bother with a mail hold option?
I loved this app until I needed the mail hold option. I thought I was SO smart doing an online mail hold. I even had a confirmation. We were leaving town for close to 3 weeks and I really needed my mail held. Well, despite a confirmation number and a visual confirmation on the app, my mail was delivered the entire time we were away. I called THREE times and spoke to people in the main USPS office as well as my local office and it was STILL delivered (with an improper hold date on the form manually entered by the USPS rep). I was told that the best way to hold mail for future is to come into the post office and fill out a form so there would be a paper trail. Seriously?!?! Why bother having it on the app and website if it is not the proper way to have your mail held? I am writing this in hopes that the USPS gets their act together and fixes this AND so anyone else using this app for a mail hold will rethink it. I am thankful to my amazing friends and neighbors who checked on my house and mailbox to make sure it wasn’t glaringly obvious we were away for an extended time. -
Fraud by drivers
For the last few years I been missing lots of packages . I thought maybe porch pirates took them, but not really true! A few weeks ago I was waiting for my package saw the post office truck pulled up in front of my house the driver scan my package never exited the vehicle and drove off with my package!!! I immediately received a email saying my package was delivered. I contacted the post office they keep saying the GPS show the driver was in front of my house so my package was delivered. I saw it with my own eyes he took off with my package. It’s like they are deaf not hearing the part where I said yes he was in front of my house. But never exited they vehicle I hate Jamaica post office. My cousin works for another post office in a different city she said you gotta complain to the post office if this incident keeps happening with the same driver they will know it’s fraud and investigate him even fired him. But people keep calling only the company they purchase from call both the company and file a complaint with the post office -
USPS the worst customer service
To say that I’m disappointed is to say nothing! I cannot believe that I cannot get my 2 parcels for 2 weeks already. First I got a notification that the delivery was attempted but I was not home which is obvious cause I’m working! It could’ve been left in my mail box or by the apartment door! I live in a fully secured building and have surveillance cameras all over the floor. But that’s not the worst. The worst is that I’m calling usps for a week and a half asking for redelivery but cannot seem to get my package delivered! I don’t know what’s your problem and why is it too hard to redeliver 2 packages?! I requested redelivery 4 times already with my permission to leave it by the apartment door and nothing, they didn’t even attempt redelivery. Every time I call an associate place redelivery for me and assures it will be delivered next day and every time nothing! That is unacceptable! Why do I have to call every day and waste my time?! I’m very mad and disappointed! Very poor customer service! -
Needs major improvement
I’ve been using this app for years and it has its flaws, regardless of my having the latest version. It can’t seem to handle tracking more than one package at a time, while older versions of the app could. Even when I type in a new tracking number, it will still only bring up the previous package. It often has incorrect information. For example, I was tracking a package that said it would be delivered on a Saturday by 8:00pm. I received an alert that it was going to be delayed; no reason was given, nor was an estimated date/time. I continued to get this error for 5 days. I knew from past experience that you need to wait a full week before you can file a complaint. Finally, late on the 5th day, I got a msg saying the package HAD been delivered on the original day at 2:15pm. Why the app wasn’t updated in a timely manner I’m not sure. That’s the government for you! -
Tracking a package is awful.
USPS could definitely learn a thing or 12 from UPS about tracking a package. You don’t get regular updates and the updates you do get are usually delayed by an hour to several hours. It’s made even worse when a package is handed off from UPS. UPS does great to track a package, but if it’s been handed off to USPS, it’s anybody’s guess as to where the package actually is and where it has been. Today, my package was delivered around 1 PM. I didn’t get a notification of delivery until 8:30 PM. Currently, I’m waiting on a package which was taken to the post office and was checked in three days ago. It has been in Virginia since then and the app tells me it will be delivered tomorrow. I am in the middle of the US. I don’t know how they’re going to have it delivered tomorrow if it is still in Virginia. Or is it…? For a company which delivers mail to almost every single house in America, every day, they sure have no clue how to keep track of a package.
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UPS & FEDEX HAVE IT ALL OVER YOU USPS
UPS shows packages with out you having the tracking number same with FEDEX why can’t you do the same !!!! Even to do this it took me over five minutes to come up with a nickname WOW USPS NEEDS TO KEEP UP WITH THE OTHERS MAIL CARRIERS, i go out of my way not to use your company -
Tracking numbers disappear!
I keep having to add all of my tracking numbers all the time. They keep disappearing on their own, it’s happened a lot more recently. This week happened twice... -
You are lit and you smell
This is true -
HORRIBLE
doesnt stay logged in. Doesnt accept password. Locks account. EVERY TIME -
Application not working right
I've used this application for sometime with no problems. This week I had a lot of connectivity issues to send a priority box. When I finally could connect I was able to pay for my package but couldn't print the label. So I had to go to the post office and pay again. I tried to connect to.my history and my payment does not appear there even though I got a receipt by email. I had to write directly to the post office to request the refund. Right now I am not able to process any shipments through the application. -
Unreliable/ not getting any better
All services including First Class, Priority and Express are unreliable. You want it to get to your customer? Use Fedex or UPS. USPS claims delays are due to the pandemic, this has been going on for YEARS before the pandemic. -
Why can’t I stay signed in????
It’s an APP!!!! Keep me signed in, for the love of god! -
What is this? Honestly?
How does this have so many good reviews? Am I missing something? This app is so far behind other shipping apps. You cannot log in and automatically see all of your packages. They must be entered one by one. You can not log in and use informed delivery, you are directed to the website which required you to log in a second time... every single time. This apps needs a major revamp and needs to see the addition of being able to log in and use everything natively before it’s any more useful than just using usps.com. (I am aware there is a separate ID app, it should all be in the same app. Some people have more than one location.) -
USPS website is a joke!!! 😔But ...Not a funny one!!
I physically moved, tried to change my address with USPS, and to do that now, you have to pay just over a buck that must be charged to a credit card. For some reason, USPS tells me that the card address IS NOT my new address. My card address IS, in fact, correct, because I called the credit card company myself and changed it. USPS will NOT let me change my address!!! It has been 3 months now!! Anyone know how to correct this, still in the days of Covid?? -
No history of tracking numbers
I had certified delivery numbers on the mobile app and they disappeared. The online delivery records are kept for a year. I do not recommend this app.
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It was working great before but for the last two weeks or so I haven't been able to schedule a pickup on my android phone. It won't let me see the drop down menus so I can make a selection. I've been having to schedule my pickups on my laptop. I use this for my business as I ship via USPS Priority 3-4 times per week so the pickups really save me time. The app was a lot faster than using the laptop when it was working. Please help!
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Needs major improvement
I’ve been using this app for years and it has its flaws, regardless of my having the latest version. It can’t seem to handle tracking more than one package at a time, while older versions of the app could. Even when I type in a new tracking number, it will still only bring up the previous package. It often has incorrect information. For example, I was tracking a package that said it would be delivered on a Saturday by 8:00pm. I received an alert that it was going to be delayed; no reason was given, nor was an estimated date/time. I continued to get this error for 5 days. I knew from past experience that you need to wait a full week before you can file a complaint. Finally, late on the 5th day, I got a msg saying the package HAD been delivered on the original day at 2:15pm. Why the app wasn’t updated in a timely manner I’m not sure. That’s the government for you! -
Lack of Transit Info
Seems like a potentially helpful app. But the service behind the app does not compare well to UPS and FedEx. Downloaded this app to track packages in transit. Sent two separate shipments using priority mail with USPS estimating two day shipping when I placed the order. Immediately after pickup we received a message the shipments would be late. Not surprising considering the time of year. We were not concerned; We thought we would be able to track how the packages travelled between facilities along there routes. Not so. The latest is that both “are in transit to their next facility.” But only one shipment has a note that it left our regional facility three days ago. The other says it was received at our facility, but no confirming note that it left. So how can they say it on its way to the next facility? UPS and FedEx tell you not only when a package has left a facility, they also identify the next destination facility. Bottom line is we feel more frustrated with this conflicting, partial information at this stage than having no information at all, like USPS shipments used to be. If you say you will provide tracking information then do so. What you provide now is at best a hope that the package is not lost? -
If it's not broke don't fix it
I don't know why they updated but is a fail. It was a reliable app with fast updates on packages. I was tracking a package yesterday that it said was to be delivered. It was but, it still said it had not been delivered 8 hours after I had received it. Reliability has become an issue now. I will be removing this app from my phone and hopefully restoring the older version from my laptop. Ugh.... hasn't gotten any better from my last review. Now the majority of packages are just telling me "on there way to destination" and not telling me where it is located. I use to be able to judge when they would be delivered by what hub the package had passed through but now I can't tell if it's getting closer or going around in circles. -
Not great
First off I have no clue why you guys didn’t enable the ability to paste tracking numbers into the tracking box. Who wants to write down 13 numbers to then type them back in??? Also when I signed in, I’ve had a usps log in for a long time, it showed my old address (apartment) and showed me the updates of whoever lives there now package delivery status. I’ve never had a problem getting mail at my current residence. I changed my address when I moved into it almost 2 years ago so I changed it again on the app and of coarse it cost me a dollar. Wish I never downloaded the app honestly, Easier to just click the link from the shipper. Not even close to Fedex or Ups apps, step up your game USPS. -
So so
The app sometimes doesn’t show mail that I am to receive later that day. It might show one piece of mail and I end up getting three pieces of mail. The tracking is deceptive. For instance, one day I was to receive two packages according to tracking information (both “out for delivery “). I received one of the packages and tracking for the other package showed “access to delivery is blocked.” If it was blocked, how did they deliver one package and several pieces of mail, but the mail carrier was somehow “blocked” from delivering the second package. I ended up getting the second package three days later. This scenario has played out several times. Tracking is not accurate. The app and the USPS both need a reboot. -
No AirPrint available
When I processed the order and ready to print a label it does not give me the option to AirPrint it. It shows me the label in the app, it has obviously populated and charged me for the label but I can’t print it. Instead I have to click the option to open the webpage, which then will display the label and now I have the option to AirPrint the label. Kind of redundant. I can create a label on the app but I can’t print it from the app? Does that make sense? If I wanted to use the webpage then I would have gone to the webpage. Seems an app is created with the goal of making it easier to access the information and more mobile friendly. Maybe that’s a glitch but it was annoying. -
Apparently it won’t track standard USPS shipping???
I initially installed this app to track a standard USPS shipment I was expecting. It didn’t work. I entered several additional tracking numbers over the past month and still nothing happens. Not sure why it’s not supported when I can go to the USPS tracking site, enter my tracking number, and get the info. Was hoping the app would save me some typing. I guess not. The apps for UPS and FedEx on the other hand are intuitive and very helpful. I’ve been trying to this USPS app for over a month and so far it has been totally useless. I guess it’s another case of the private sector getting it right while the public sector falls short. -
Starting to wig out
Generally I love this app as I do a lot of online shopping. But as of the last few months, after entering in so many tracking numbers, it would error out, say the tracking number has already been entered, and then erase my list and only leave the one prior to the error. If I try to delete the only available tracking number left, it’ll give me the same error that I already entered the tracking number. Only way to fix is to reinstall or wait till the next day before it’ll work again, in which I’ll have to start over with all my tracking numbers again. Been disappointing. -
Registration is buggy, too much security
Registration is messy, buggy. If you make a single error during the process you are stuck. I for example used a password more complicated with characters will allow (like a _ or something like that). Problem is, the system requires you to log in to fix it, but they never accepted the password and so I can’t log in. Then during to verification phase they want to send you a text, I left the screen to get the text that I never got, when I return to the app I was forced to log in again but they system error out. Why all the security? It mail, not my 401k account.
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Missing features I need
I got this app and hoped to be able to do two things: see where blue dropboxes are and send physical money orders to any address. This app cannot do either. I’ve been trying to limit how much I have to go to the post office since my day doesn’t often take me past one. I had really hoped this app would show me where all the blue dropboxes were on my way to and from everywhere. I checked it one day after downloading it and found out there was supposed to be a blue dropbox just down the street. I got there and didn’t see one anywhere. It would’ve nice if the app’s designers added some place to show a picture of the actual dropbox so you don’t have to drive/walk all over the place looking for it in the general vicinity of the map marker. I also hoped it had a feature that would allow me to send physical money orders to whatever address I needed to send to just like you could do at a post office. I currently need to send some to a PO Box. I don’t see any feature for that at all. Smh. I hope both these features are added in the future so I can take care of my business quick, fast, and in a hurry without having to detour to go into a post office and during business hours. -
Why have an app for informed Delivery if when I click informed it takes me to a web page? I cam open that without an app. But what do I expect it's about as good as the mail service I receive. I get 50% my mail and 50% another address. Package go to the wrong house on a regular basis. Basically app and USPS in general would get an F from the BBB if it was an actual business.
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USPS IS THE WORST
Ok I’ve never had good experience with usps. Unfortunately it is the only way I can receive some of my packages. The tracking is decent but the customer support is probably the worst I’ve ever had to deal with is you can even get it. The expected delivery is always wrong. I have to base it off of where my package is actually located and not the “expected delivery date”. My current package Delivery is what brought me to write this review. My package got to my local post office at 12:31pm Saturday. The mail women obviously already started her route so didn’t have my package. The tracking changed from expected deliver on Saturday July 28th to SUNDAY THE 29th?? Why would it even be updated to the only day of the week usps doesn’t deliver? So for fun I check the tracking the morning of the 29th to find a message saying “attempted deliver. Package left at post office by request of customer”. I’m just wondering when this package was attempted to me delivered since I was home to get my mail and I never requested it to be left at the post office. Overall they are fine for delivering mail but if available UPS is my number one choice for packages. Again their customer support doesn’t exist. -
I am not able to set up mail tracking
With this app we are supposed to be able to be alerted about every letter and parcel that will be sent to us. But the process to get that started this so difficult on this app, it’s basically impossible. You’re supposed to send me an email or text message or phone call, but you don’t do that. I’ve given you my phone number several times, but you do not save it for my profile so every time I try to complete the final step to activate my Mail tracking, it says you don’t know my phone number even though I just gave it to you 10 seconds ago. You need to login profile so that you can store my information and then use it once I need to start the mail tracking that way you will have my number on record - with a user login. It would be better if I just gave you my user login and address, and then I don’t have to sign up for some extra special feature, just have it be a basic standard primary function of the app so that anyone who has the app will always be able to track their packages if they can prove who they are. That would make it so much easier and less exclusive to “the eligible.” -
Why bother with a mail hold option?
I loved this app until I needed the mail hold option. I thought I was SO smart doing an online mail hold. I even had a confirmation. We were leaving town for close to 3 weeks and I really needed my mail held. Well, despite a confirmation number and a visual confirmation on the app, my mail was delivered the entire time we were away. I called THREE times and spoke to people in the main USPS office as well as my local office and it was STILL delivered (with an improper hold date on the form manually entered by the USPS rep). I was told that the best way to hold mail for future is to come into the post office and fill out a form so there would be a paper trail. Seriously?!?! Why bother having it on the app and website if it is not the proper way to have your mail held? I am writing this in hopes that the USPS gets their act together and fixes this AND so anyone else using this app for a mail hold will rethink it. I am thankful to my amazing friends and neighbors who checked on my house and mailbox to make sure it wasn’t glaringly obvious we were away for an extended time. -
Fraud by drivers
For the last few years I been missing lots of packages . I thought maybe porch pirates took them, but not really true! A few weeks ago I was waiting for my package saw the post office truck pulled up in front of my house the driver scan my package never exited the vehicle and drove off with my package!!! I immediately received a email saying my package was delivered. I contacted the post office they keep saying the GPS show the driver was in front of my house so my package was delivered. I saw it with my own eyes he took off with my package. It’s like they are deaf not hearing the part where I said yes he was in front of my house. But never exited they vehicle I hate Jamaica post office. My cousin works for another post office in a different city she said you gotta complain to the post office if this incident keeps happening with the same driver they will know it’s fraud and investigate him even fired him. But people keep calling only the company they purchase from call both the company and file a complaint with the post office -
USPS the worst customer service
To say that I’m disappointed is to say nothing! I cannot believe that I cannot get my 2 parcels for 2 weeks already. First I got a notification that the delivery was attempted but I was not home which is obvious cause I’m working! It could’ve been left in my mail box or by the apartment door! I live in a fully secured building and have surveillance cameras all over the floor. But that’s not the worst. The worst is that I’m calling usps for a week and a half asking for redelivery but cannot seem to get my package delivered! I don’t know what’s your problem and why is it too hard to redeliver 2 packages?! I requested redelivery 4 times already with my permission to leave it by the apartment door and nothing, they didn’t even attempt redelivery. Every time I call an associate place redelivery for me and assures it will be delivered next day and every time nothing! That is unacceptable! Why do I have to call every day and waste my time?! I’m very mad and disappointed! Very poor customer service! -
Tracking a package is awful.
USPS could definitely learn a thing or 12 from UPS about tracking a package. You don’t get regular updates and the updates you do get are usually delayed by an hour to several hours. It’s made even worse when a package is handed off from UPS. UPS does great to track a package, but if it’s been handed off to USPS, it’s anybody’s guess as to where the package actually is and where it has been. Today, my package was delivered around 1 PM. I didn’t get a notification of delivery until 8:30 PM. Currently, I’m waiting on a package which was taken to the post office and was checked in three days ago. It has been in Virginia since then and the app tells me it will be delivered tomorrow. I am in the middle of the US. I don’t know how they’re going to have it delivered tomorrow if it is still in Virginia. Or is it…? For a company which delivers mail to almost every single house in America, every day, they sure have no clue how to keep track of a package. -
The Pony Express
Their Tracking System is so vague which may be on purpose so you are totally unaware of your actual parcel location. Had a Priority package which was supposed to get to an address in California within four days from Honolulu, Hawaii which was according to the USPS tracking system in transition that after a week I had to inquire where it was and was told that it was in the Barrigada, Guam. Apparently they (Honolulu Main USPS Distribution Center) thought that California from Hawaii was west of the island. So after two weeks the package finally arrived damaged at the address in California. A week later upon shipping a similar package to the same address in Southern California we found that the delay this time was due to the package being sent to Philadelphia, Pennsylvania so upon sending a query why the package was in Pennsylvania instead of California I received a msg that the package was in transit again, And they wonder why they are losing money? Seriously? -
Bug Infestation
Have about a dozen tracking numbers loaded into the iPhone app. If I were to check the detailed status of more than two tracking numbers, error message comes up “You are already tracking that number” and app omits all other tracking numbers on Tracking section except for one. Have to wait a few hours out of the closed app for the other tracking numbers to magically reappear with all the nicknames I provided (helps knowing which packages are what) returned to tracking numbers; fortunately upon entering the Add Name under the respective tracking numbers, the nickname I provided is still saved but can only rectify two at a time or risk the same problem of removed tracking numbers minus the one again. To add to the problem, only two packages are being tracked. Copying and pasting those not being displayed on the iPhone app does not add them back to the formerly populated list.
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Release Notes
5.10.0
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