USPS MOBILE®
BusinessUnited States Postal Service®
USPS Mobile®
Access USPS.com’s most popular tools on-the-go.
5M+
Downloads
About USPS MOBILE®
About USPS MOBILE®
Access popular USPS.com® tools on the go with the “USPS Mobile® app: calculate shipping prices (limitations apply), find a Post Office™, look up a ZIP Code™, schedule a next-day pickup, request USPS to hold your mail, access Informed Delivery® to track packages and digitally preview incoming mail, and more.
WHAT CAN IT DO?
The USPS Mobile app allows you to:
• Check the status of shipments sent using Priority Mail®, Priority Mail Express®, Certified Mail®, and certain other delivery services. Nickname your shipments and sign up for text and email alerts to notify you of the delivery status.
• Calculate a Domestic or International Price to determine how much postage you will need when you ship a letter, card, large envelope, or package (limitations apply). Choose retail or online pricing, add any extra services you need, and view the total, too.
• Find USPS® Locations when you need to get to a Post Office™, Self-Service Kiosk (APC®) or collection box with an easy-to-filter locator. The USPS Mobile app uses your device’s GPS to show your closest options on a map, along with their Regular Hours, Special Hours and Last Collection Times, and provides mapped results with driving, walking, or transit directions.
• Look up a ZIP Code™ for any U.S. or Canadian address.
• Schedule a free next-day pickup and have your Letter Carrier pick up Priority Mail®, Priority Mail Express®, Global Express Guaranteed®, or Merchandise Return Services shipments from your home or office during regular mail delivery.
• Request Hold Mail Service while you’re away, and we’ll keep your mail at your local Post Office™ for you to pick up or be delivered by your carrier when you return.
• Scan the barcode on shipping labels with your device’s camera (Note: this function is not available on iPad 1 and iPod Touch models without rear-facing cameras). The app recognizes the shipment and stores the label number, so you can stay on top of delivery status.
Link to Informed Delivery to track packages and digitally preview your household’s incoming mail arriving soon; view grayscale images of the exterior, address side of letter-sized mailpieces.
WHAT CAN IT DO?
The USPS Mobile app allows you to:
• Check the status of shipments sent using Priority Mail®, Priority Mail Express®, Certified Mail®, and certain other delivery services. Nickname your shipments and sign up for text and email alerts to notify you of the delivery status.
• Calculate a Domestic or International Price to determine how much postage you will need when you ship a letter, card, large envelope, or package (limitations apply). Choose retail or online pricing, add any extra services you need, and view the total, too.
• Find USPS® Locations when you need to get to a Post Office™, Self-Service Kiosk (APC®) or collection box with an easy-to-filter locator. The USPS Mobile app uses your device’s GPS to show your closest options on a map, along with their Regular Hours, Special Hours and Last Collection Times, and provides mapped results with driving, walking, or transit directions.
• Look up a ZIP Code™ for any U.S. or Canadian address.
• Schedule a free next-day pickup and have your Letter Carrier pick up Priority Mail®, Priority Mail Express®, Global Express Guaranteed®, or Merchandise Return Services shipments from your home or office during regular mail delivery.
• Request Hold Mail Service while you’re away, and we’ll keep your mail at your local Post Office™ for you to pick up or be delivered by your carrier when you return.
• Scan the barcode on shipping labels with your device’s camera (Note: this function is not available on iPad 1 and iPod Touch models without rear-facing cameras). The app recognizes the shipment and stores the label number, so you can stay on top of delivery status.
Link to Informed Delivery to track packages and digitally preview your household’s incoming mail arriving soon; view grayscale images of the exterior, address side of letter-sized mailpieces.
Ratings & Reviews
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Community
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My Go-To App
Aug 7, 2020 I use the USPS app primarily for tracking any expected incoming packages and the status of packages and other parcels that I’ve sent. This includes items sent overseas. It lets me know when I can expect delivery at the destination. The USPS app helps me to use their services with confidence from my laptop or mobile device anywhere. This app lets me determine the best prices and options for shipping items. As the USPS often serves as the “last mile” carrier for the other package delivery companies, this is shown on the USPS tracking information. And it allows me to hold my mail when I’m out of town. The U.S. Postal Service and their employees are very dependable and deliver my mail and packages with professionalism and reliability. My regular neighborhood mail carrier is familiar with many of the people on her route and makes sure that delivered packages are either safety locked in the neighborhood package mailbox or brought up to my front door entrance and placed in a location not visible from the street. This is greatly appreciated as package thieves are rampant here. The USPS app lets me know the package has been delivered. more -
I LOVE THE UNITED STATES POSTAL DEPARTMENT!
May 30, 2019 Always have been a fan of the USPS! Since the beginning of this country the postal service has been around, and has always done a great job! Much maligned, which, has been so undeserving, and sadly for many accepted, this great institution should be revered for what it has done and can do! This great function of our government out preforms any and all private businesses that compete against it. Delivery rate is as fast and in numerous instances faster, better delivery areas, FAR BETTER delivery policies when it comes to securely delivering packages to the person who is to receive them, the ability to easily pick them up at the local post office. AND COST! A FRACTION of what private carriers charge! Why? Simply because it is a law that a government agency cannot run at a profit. All the personnel that I have had dealings with are professional, polite, knowledgeable, helpful and expedient. America and especially business needs to wake up and wholeheartedly embrace again this wonder service provided by our government. more -
Not Reliable
Jun 15, 2018 I thought using this program to keep track of USPS orders related to my job would be convenient, but I’ve learned my lesson. If you try to add tracking information too quickly, the program isn’t best optimized to handle it. Not only that, but it will decide on its own that it just wants to get rid of all the rest of the tracking information you had stored. THIS HAS HAPPENED TO ME MULTIPLE TIMES. If I could rate this program 0 stars, I would. You would think with it being The United States Postal Service they could put more money into this app and at least make sure tracking information NEVER gets deleted, unless the user does so themselves. If you plan to use this program to keep track of multiple tracking numbers, just write them down. DO NOT DOWNLOAD!!! more -
May 17, 2021 This is the best app since sliced bread. The app works great, I just don't like the $1.30 service charge to get a book of stamps. I guess that's a postal service problem. Informed delivery is awesome. I have to walk about 200 yd and cross a creek to get to my mailbox so knowing what's in my mailbox via email is pretty cool man. Edit 05-17-21 so sorry to hear there's a discontinuation of this app, it's very useful you know. more -
Had a bad experience
Aug 4, 2020 I got a notification from Laconia NH PO showing me car registrations for two cars that I paid for. The letters never arrived. The local post office blamed it on Concord New Hampshire where the photographs of the envelopes are taken and stated they never got it. This resulted in my having to spend $44 to have them re-printed by the town clerks ofc .So don’t assume that just because you see an envelope with a notification stating that it’s coming to you, that it will actually arrive. The post office was absolutely no help to me. I wrote the post Master an email and attached a copy of the notification with the return address from the Townhall as well as a copy of the registration and a letter from the Town Clerk stating that I had paid to have it re-printed and asked to be reimbursed for the re-printing cost since they lost my registration s. The Post Master just said I’m sorry 🙄 No explanation. this happened two months ago and it never arrived. I figured it was lost and would come after I paid for the reprints but nope 👎 very upsetting and not fair at all. more -
May 30, 2021 With the old app I could stay logged in or at least log in much more easily. I'll see how long it is before I have issues with it like I did periodically with the old app. It's also annoying to have to scroll down to the tinier link for logging in below the link for sign up. One good thing is the ability to zoom in on pieces of mail. However, the top of the 1st piece of mail disappears as you scroll and thechat box covers part of the mail making it difficult to view the items. more -
Jun 9, 2021 Good to know what is on the way to our mailbox - especially medication and parcels. Sometimes the information is not accurate but that doesn't happen often. I like the service. This would be a great service to those in rural areas that utilize a P.O. box. Informed Delivery service is not going away, use the USPS Mobile app. more -
So so at best!
Oct 20, 2019 I can’t believe that for all practical purposes all you can do is track packages in this app. In today’s day and age you should be able to do everything in the app from shipping labels and scheduling a pickup to managing your mail as well as checking informed delivery, all of these things require you to be routed to the website. They haven’t made any material changes to the app since it’s launch and that’s just pathetic. At the very least if you have a USPS account you should be able to login, but I guess seeing how you can’t do anything besides track packages it doesn’t make a difference. All of the above are prime reasons why the post office lost market share to the likes of FedEx and UPS. That said the app is a necessary evil so you may as well download it seeing as it’s free. Update: several years have passed since my original review and yet nothing has substantially changed with the app. I am still disappointed overall with the lack of options with this app, yet I still consider it a necessary evil given that it’s free. more -
May 24, 2021 I installed this app to replace the Informed Delivery app, which has been discontinued. The USPS app requires a lot of extra effort to get the same information that I used to get easily from the Informed Delivery app, so this app is a step backward for me. It's really just a wrapper for the USPS website, not a native mobile app. The app is useful, but not convenient. more -
Get it together
May 23, 2019 Come on now. At this point, there shouldn’t be as many issues or lack of options on this app. USPS, you’ve been in this business so much longer and have employees who probably give you insight on things that can help, maybe someone needs to start listening and implementing these ideas. Hire some new techs or something. My tracking numbers disappear and reappear when they feel like it. I’m currently tracking like 5 packages and for whatever reason only one started to show up and when the page is loading, it says you’re already tracking this number. At some point during the day, it switched to another one of my packages I’m tracking. What’s going on? Where’s the option for customers to create an account and any tracking numbers that are sent to that email address just appear in the app for the account holder. UPS and FedEx does it and it’s a great convenient tool. Please get it together. Put out a better and functional application for your customers. more
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My Go-To App
Aug 7, 2020 I use the USPS app primarily for tracking any expected incoming packages and the status of packages and other parcels that I’ve sent. This includes items sent overseas. It lets me know when I can expect delivery at the destination. The USPS app helps me to use their services with confidence from my laptop or mobile device anywhere. This app lets me determine the best prices and options for shipping items. As the USPS often serves as the “last mile” carrier for the other package delivery companies, this is shown on the USPS tracking information. And it allows me to hold my mail when I’m out of town. The U.S. Postal Service and their employees are very dependable and deliver my mail and packages with professionalism and reliability. My regular neighborhood mail carrier is familiar with many of the people on her route and makes sure that delivered packages are either safety locked in the neighborhood package mailbox or brought up to my front door entrance and placed in a location not visible from the street. This is greatly appreciated as package thieves are rampant here. The USPS app lets me know the package has been delivered. more -
I LOVE THE UNITED STATES POSTAL DEPARTMENT!
May 30, 2019 Always have been a fan of the USPS! Since the beginning of this country the postal service has been around, and has always done a great job! Much maligned, which, has been so undeserving, and sadly for many accepted, this great institution should be revered for what it has done and can do! This great function of our government out preforms any and all private businesses that compete against it. Delivery rate is as fast and in numerous instances faster, better delivery areas, FAR BETTER delivery policies when it comes to securely delivering packages to the person who is to receive them, the ability to easily pick them up at the local post office. AND COST! A FRACTION of what private carriers charge! Why? Simply because it is a law that a government agency cannot run at a profit. All the personnel that I have had dealings with are professional, polite, knowledgeable, helpful and expedient. America and especially business needs to wake up and wholeheartedly embrace again this wonder service provided by our government. more -
Not Reliable
Jun 15, 2018 I thought using this program to keep track of USPS orders related to my job would be convenient, but I’ve learned my lesson. If you try to add tracking information too quickly, the program isn’t best optimized to handle it. Not only that, but it will decide on its own that it just wants to get rid of all the rest of the tracking information you had stored. THIS HAS HAPPENED TO ME MULTIPLE TIMES. If I could rate this program 0 stars, I would. You would think with it being The United States Postal Service they could put more money into this app and at least make sure tracking information NEVER gets deleted, unless the user does so themselves. If you plan to use this program to keep track of multiple tracking numbers, just write them down. DO NOT DOWNLOAD!!! more -
May 17, 2021 This is the best app since sliced bread. The app works great, I just don't like the $1.30 service charge to get a book of stamps. I guess that's a postal service problem. Informed delivery is awesome. I have to walk about 200 yd and cross a creek to get to my mailbox so knowing what's in my mailbox via email is pretty cool man. Edit 05-17-21 so sorry to hear there's a discontinuation of this app, it's very useful you know. more -
Had a bad experience
Aug 4, 2020 I got a notification from Laconia NH PO showing me car registrations for two cars that I paid for. The letters never arrived. The local post office blamed it on Concord New Hampshire where the photographs of the envelopes are taken and stated they never got it. This resulted in my having to spend $44 to have them re-printed by the town clerks ofc .So don’t assume that just because you see an envelope with a notification stating that it’s coming to you, that it will actually arrive. The post office was absolutely no help to me. I wrote the post Master an email and attached a copy of the notification with the return address from the Townhall as well as a copy of the registration and a letter from the Town Clerk stating that I had paid to have it re-printed and asked to be reimbursed for the re-printing cost since they lost my registration s. The Post Master just said I’m sorry 🙄 No explanation. this happened two months ago and it never arrived. I figured it was lost and would come after I paid for the reprints but nope 👎 very upsetting and not fair at all. more -
May 30, 2021 With the old app I could stay logged in or at least log in much more easily. I'll see how long it is before I have issues with it like I did periodically with the old app. It's also annoying to have to scroll down to the tinier link for logging in below the link for sign up. One good thing is the ability to zoom in on pieces of mail. However, the top of the 1st piece of mail disappears as you scroll and thechat box covers part of the mail making it difficult to view the items. more -
Jun 9, 2021 Good to know what is on the way to our mailbox - especially medication and parcels. Sometimes the information is not accurate but that doesn't happen often. I like the service. This would be a great service to those in rural areas that utilize a P.O. box. Informed Delivery service is not going away, use the USPS Mobile app. more -
So so at best!
Oct 20, 2019 I can’t believe that for all practical purposes all you can do is track packages in this app. In today’s day and age you should be able to do everything in the app from shipping labels and scheduling a pickup to managing your mail as well as checking informed delivery, all of these things require you to be routed to the website. They haven’t made any material changes to the app since it’s launch and that’s just pathetic. At the very least if you have a USPS account you should be able to login, but I guess seeing how you can’t do anything besides track packages it doesn’t make a difference. All of the above are prime reasons why the post office lost market share to the likes of FedEx and UPS. That said the app is a necessary evil so you may as well download it seeing as it’s free. Update: several years have passed since my original review and yet nothing has substantially changed with the app. I am still disappointed overall with the lack of options with this app, yet I still consider it a necessary evil given that it’s free. more -
May 24, 2021 I installed this app to replace the Informed Delivery app, which has been discontinued. The USPS app requires a lot of extra effort to get the same information that I used to get easily from the Informed Delivery app, so this app is a step backward for me. It's really just a wrapper for the USPS website, not a native mobile app. The app is useful, but not convenient. more -
Get it together
May 23, 2019 Come on now. At this point, there shouldn’t be as many issues or lack of options on this app. USPS, you’ve been in this business so much longer and have employees who probably give you insight on things that can help, maybe someone needs to start listening and implementing these ideas. Hire some new techs or something. My tracking numbers disappear and reappear when they feel like it. I’m currently tracking like 5 packages and for whatever reason only one started to show up and when the page is loading, it says you’re already tracking this number. At some point during the day, it switched to another one of my packages I’m tracking. What’s going on? Where’s the option for customers to create an account and any tracking numbers that are sent to that email address just appear in the app for the account holder. UPS and FedEx does it and it’s a great convenient tool. Please get it together. Put out a better and functional application for your customers. more
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Jun 1, 2021 I loved the ease of the now discontinued Informed Delivery app, pen the app and see my mail and package deliveries. It was smooth and easy. The USPS app is probably good at things, but I really only wavy it for Informed Delivery, which it really only functions as a link to the website where I need to login every time, using about 6 clicks. So for me, this is a pointless app as I can do the same thing with a bookmark. Please make the app & Informed Delivery actually integrated with our accounts! more -
May 12, 2021 Useless. I installed it because they discontinued the informed delivery app, but this is no more than a redirect to the website. I already have several browsers that do this for me. The informed delivery app remembered my login information, which was one of the easiest things about it. This does not, which gives it no advantage over using a browser. It just takes up more space on my device. more -
Missing features I need
Sep 15, 2020 I got this app and hoped to be able to do two things: see where blue dropboxes are and send physical money orders to any address. This app cannot do either. I’ve been trying to limit how much I have to go to the post office since my day doesn’t often take me past one. I had really hoped this app would show me where all the blue dropboxes were on my way to and from everywhere. I checked it one day after downloading it and found out there was supposed to be a blue dropbox just down the street. I got there and didn’t see one anywhere. It would’ve nice if the app’s designers added some place to show a picture of the actual dropbox so you don’t have to drive/walk all over the place looking for it in the general vicinity of the map marker. I also hoped it had a feature that would allow me to send physical money orders to whatever address I needed to send to just like you could do at a post office. I currently need to send some to a PO Box. I don’t see any feature for that at all. Smh. I hope both these features are added in the future so I can take care of my business quick, fast, and in a hurry without having to detour to go into a post office and during business hours. more -
USPS IS THE WORST
Jul 28, 2019 Ok I’ve never had good experience with usps. Unfortunately it is the only way I can receive some of my packages. The tracking is decent but the customer support is probably the worst I’ve ever had to deal with is you can even get it. The expected delivery is always wrong. I have to base it off of where my package is actually located and not the “expected delivery date”. My current package Delivery is what brought me to write this review. My package got to my local post office at 12:31pm Saturday. The mail women obviously already started her route so didn’t have my package. The tracking changed from expected deliver on Saturday July 28th to SUNDAY THE 29th?? Why would it even be updated to the only day of the week usps doesn’t deliver? So for fun I check the tracking the morning of the 29th to find a message saying “attempted deliver. Package left at post office by request of customer”. I’m just wondering when this package was attempted to me delivered since I was home to get my mail and I never requested it to be left at the post office. Overall they are fine for delivering mail but if available UPS is my number one choice for packages. Again their customer support doesn’t exist. more -
I am not able to set up mail tracking
Aug 6, 2019 With this app we are supposed to be able to be alerted about every letter and parcel that will be sent to us. But the process to get that started this so difficult on this app, it’s basically impossible. You’re supposed to send me an email or text message or phone call, but you don’t do that. I’ve given you my phone number several times, but you do not save it for my profile so every time I try to complete the final step to activate my Mail tracking, it says you don’t know my phone number even though I just gave it to you 10 seconds ago. You need to login profile so that you can store my information and then use it once I need to start the mail tracking that way you will have my number on record - with a user login. It would be better if I just gave you my user login and address, and then I don’t have to sign up for some extra special feature, just have it be a basic standard primary function of the app so that anyone who has the app will always be able to track their packages if they can prove who they are. That would make it so much easier and less exclusive to “the eligible.” more -
May 18, 2021 Had to change to this app in anticipation of the dropping of Informed Delivery app. I dislike that there is no way to sign into this app and save your information. All it does is generate a web page for you to load that you have to sign into each time you want to check the status of your deliveries. Please update more -
Jun 8, 2021 If they depreciated the Informed Delivery app to this then they should have ensured that this app would be better. It's not. You have to login to informed delivery every time as it's not self contained. The app is just a bundle of links that when you press them they go to a webview of the USPS website and their services. I do not want to log into this every single time I open it on my phone to view what's in my mailbox, because the process with my password manager is clunky enough already. more -
Malicious, conniving data collection
Jun 6, 2021 This is not an app. It’s merely a fancy bookmark placed on your Home Screen. I only started using this when the dedicated Informed Delivery app was discontinued. At first I had issues with having to constantly sign in. But then I realized, that it’s not an app but a bookmark which launches and uses safari (if you’re on iPhone) and accesses the USPS using your web browser. The issue with this, is that places cookies and tracks all your internet usage, sites you visit, etc etc continuously, after that. I just want to get a preview of my mail. I don’t want the freaking USPS collecting all my data on every other site I visit. The most infuriating thing is that on the App Store, it says “this app does not collect any personal data”. Well that’s true for two reasons. One, it’s not a stand alone dedicated app to even begin with. Two, it doesn’t have to track you via the “app” because it uses Safari to access services/info, and THAT tracks you. I am deleting immediately and I guess I just won’t use Informed Delivery anymore. It’s things like this that give me no mercy for the state the usps is in. more -
It’s basically a web browser and not a good one
May 27, 2021 This just basically opens the USPS website like you could on safari. EXCEPT ITS WORSE THAN SAFARI! I have to go through the login procedure for everything, everytime, even if I was just in that section 3 seconds ago or a section that the same login is valid for. That is, unless you navigate in the browser page that pops up when you click on a button from the homepage. Again, why not just use safari and bookmark the page. The only plus about this is because it’s literally a webpage in the app, my password manager app instantly recognizes what the appropriate password should be to login. I currently use the informed delivery app which worked well because in an instant I could see what was coming and going. This thing is supposed to replace it but I just use the USPS site because it’s faster as a homepage bookmark than this app. I’m not surprised about this app though, it’s typical government garbage, somebody knew someone that had a cousin that donated money to someone and they needed a couple million to slap a browser in an app and call it useful. more -
Jun 6, 2021 As a regular everyday user, this app is lacking. The implementation of Informed Delivery is lazy and is lacking much of what the soon to be disabled standalone app had. The use of a simple link to the web interface is pointless and the need to log in every time is frustrating. Bring back support for the standalone or improve the implementation here so it doesn't require a log in every time. more
No reviews available
No reviews available
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My Go-To App
Aug 7, 2020 I use the USPS app primarily for tracking any expected incoming packages and the status of packages and other parcels that I’ve sent. This includes items sent overseas. It lets me know when I can expect delivery at the destination. The USPS app helps me to use their services with confidence from my laptop or mobile device anywhere. This app lets me determine the best prices and options for shipping items. As the USPS often serves as the “last mile” carrier for the other package delivery companies, this is shown on the USPS tracking information. And it allows me to hold my mail when I’m out of town. The U.S. Postal Service and their employees are very dependable and deliver my mail and packages with professionalism and reliability. My regular neighborhood mail carrier is familiar with many of the people on her route and makes sure that delivered packages are either safety locked in the neighborhood package mailbox or brought up to my front door entrance and placed in a location not visible from the street. This is greatly appreciated as package thieves are rampant here. The USPS app lets me know the package has been delivered. more -
I LOVE THE UNITED STATES POSTAL DEPARTMENT!
May 30, 2019 Always have been a fan of the USPS! Since the beginning of this country the postal service has been around, and has always done a great job! Much maligned, which, has been so undeserving, and sadly for many accepted, this great institution should be revered for what it has done and can do! This great function of our government out preforms any and all private businesses that compete against it. Delivery rate is as fast and in numerous instances faster, better delivery areas, FAR BETTER delivery policies when it comes to securely delivering packages to the person who is to receive them, the ability to easily pick them up at the local post office. AND COST! A FRACTION of what private carriers charge! Why? Simply because it is a law that a government agency cannot run at a profit. All the personnel that I have had dealings with are professional, polite, knowledgeable, helpful and expedient. America and especially business needs to wake up and wholeheartedly embrace again this wonder service provided by our government. more -
Not Reliable
Jun 15, 2018 I thought using this program to keep track of USPS orders related to my job would be convenient, but I’ve learned my lesson. If you try to add tracking information too quickly, the program isn’t best optimized to handle it. Not only that, but it will decide on its own that it just wants to get rid of all the rest of the tracking information you had stored. THIS HAS HAPPENED TO ME MULTIPLE TIMES. If I could rate this program 0 stars, I would. You would think with it being The United States Postal Service they could put more money into this app and at least make sure tracking information NEVER gets deleted, unless the user does so themselves. If you plan to use this program to keep track of multiple tracking numbers, just write them down. DO NOT DOWNLOAD!!! more -
May 17, 2021 This is the best app since sliced bread. The app works great, I just don't like the $1.30 service charge to get a book of stamps. I guess that's a postal service problem. Informed delivery is awesome. I have to walk about 200 yd and cross a creek to get to my mailbox so knowing what's in my mailbox via email is pretty cool man. Edit 05-17-21 so sorry to hear there's a discontinuation of this app, it's very useful you know. more -
May 19, 2021 I love this app! I look everyday to see what I can expect in my mail. It is very accurate and can even track your packages so you can project future delivery dates. This app allows you to make arrangements regarding your mail and packages after post office hours and without calling the 1-800 number. You can set-up to have packages picked up at home or have the post office hold your mail while on vacation, all in one app!! more -
Great App it’s has a few qwerks but it’s Awesome
Mar 30, 2020 I love this app!! It’s very accurate it keeps you up to date on your mail and packages!! The only down side is that I have to login to many times I feel, but I really shouldn’t complain it ensures me that my account is secured and not left logged in somewhere else I’ve used it.. Thats the only downside for me Everything else is Great! It even lets you if something is delayed even if it’s not what you want to hear, at least it’s honest and let’s you know. Even with the one issue I still give it 5 star’s, because it’s so accurate. I recommend getting and informed delivery is my favorite, it gives you the option t mark for mail you haven’t gotten and they will find and normally get it to you the next days! more -
Usps app and a suggestion for post office’s
Dec 5, 2019 Love the app. Very convenient and easy to use. My suggestion for the post offices involves the way that international shipping is done. I know it you have the option of doing the customs form online. But my suggestion involves the post offices. Instead of the clerk typing in the information from the form why not have a scanner hooked into the system. Instead of typing the form could be scanned into the system with all the information. Which would decrease time that other customers wait. Which may increase international shipping. I’ve seen scanners like this used at hospitals and they can can scan multiple papers at a time. Something like this may be worth looking into. more
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Had a bad experience
Aug 4, 2020 I got a notification from Laconia NH PO showing me car registrations for two cars that I paid for. The letters never arrived. The local post office blamed it on Concord New Hampshire where the photographs of the envelopes are taken and stated they never got it. This resulted in my having to spend $44 to have them re-printed by the town clerks ofc .So don’t assume that just because you see an envelope with a notification stating that it’s coming to you, that it will actually arrive. The post office was absolutely no help to me. I wrote the post Master an email and attached a copy of the notification with the return address from the Townhall as well as a copy of the registration and a letter from the Town Clerk stating that I had paid to have it re-printed and asked to be reimbursed for the re-printing cost since they lost my registration s. The Post Master just said I’m sorry 🙄 No explanation. this happened two months ago and it never arrived. I figured it was lost and would come after I paid for the reprints but nope 👎 very upsetting and not fair at all. more -
Jun 9, 2021 Good to know what is on the way to our mailbox - especially medication and parcels. Sometimes the information is not accurate but that doesn't happen often. I like the service. This would be a great service to those in rural areas that utilize a P.O. box. Informed Delivery service is not going away, use the USPS Mobile app. more -
May 24, 2021 I installed this app to replace the Informed Delivery app, which has been discontinued. The USPS app requires a lot of extra effort to get the same information that I used to get easily from the Informed Delivery app, so this app is a step backward for me. It's really just a wrapper for the USPS website, not a native mobile app. The app is useful, but not convenient. more -
Effectiveness of App
Jul 22, 2019 I think the app in general is good, is for the most part effective and easy to use. I do though, as a person who uses the app on a highly regular basis, think that there are a few areas where it could be improved to ensure a higher on time delivery percentage and/or accountability factor. I have packages I’m tracking that will take numerous days (in some cases up to a week or more) to receive updated statuses. I don’t know if this is something that could be integrated into the app, but if there is a way to notify offices that a package has not departed or arrived within a set amount of time, forcing them to do so, that would be huge to a consumer like myself who is too often left to wonder day after day what the delay is without any updates whatsoever, often leading to them wonder if the package got lost along the way somewhere? Thank you! more -
Great app for tracking packages
May 14, 2020 The main thing I use the app for is tracking packages that I’ve either sent or am expecting. One improvement that could get a 5 star rating from me would be if there was a way to make a note or “name” the packages that you are tracking. Currently, there is just a lot of packages that are identified by the long tracking numbers. When you have 4 or 5 (or even more) packages being tracked at a time, it is very confusing to know which is which. Having the ability to rename the items listed or add a note would aid in identification of what is in transit and what is lost. Thank you for the convenience of only have to enter a tracking number once to watch an item all the way to delivery, now take the last step and make the list of packages more coherent to monitor :) more
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May 30, 2021 With the old app I could stay logged in or at least log in much more easily. I'll see how long it is before I have issues with it like I did periodically with the old app. It's also annoying to have to scroll down to the tinier link for logging in below the link for sign up. One good thing is the ability to zoom in on pieces of mail. However, the top of the 1st piece of mail disappears as you scroll and thechat box covers part of the mail making it difficult to view the items. more -
So so at best!
Oct 20, 2019 I can’t believe that for all practical purposes all you can do is track packages in this app. In today’s day and age you should be able to do everything in the app from shipping labels and scheduling a pickup to managing your mail as well as checking informed delivery, all of these things require you to be routed to the website. They haven’t made any material changes to the app since it’s launch and that’s just pathetic. At the very least if you have a USPS account you should be able to login, but I guess seeing how you can’t do anything besides track packages it doesn’t make a difference. All of the above are prime reasons why the post office lost market share to the likes of FedEx and UPS. That said the app is a necessary evil so you may as well download it seeing as it’s free. Update: several years have passed since my original review and yet nothing has substantially changed with the app. I am still disappointed overall with the lack of options with this app, yet I still consider it a necessary evil given that it’s free. more -
Get it together
May 23, 2019 Come on now. At this point, there shouldn’t be as many issues or lack of options on this app. USPS, you’ve been in this business so much longer and have employees who probably give you insight on things that can help, maybe someone needs to start listening and implementing these ideas. Hire some new techs or something. My tracking numbers disappear and reappear when they feel like it. I’m currently tracking like 5 packages and for whatever reason only one started to show up and when the page is loading, it says you’re already tracking this number. At some point during the day, it switched to another one of my packages I’m tracking. What’s going on? Where’s the option for customers to create an account and any tracking numbers that are sent to that email address just appear in the app for the account holder. UPS and FedEx does it and it’s a great convenient tool. Please get it together. Put out a better and functional application for your customers. more -
Mail
Nov 3, 2020 The Mailman that delivers mail needs to look at addresses better because I end up with my neighbors mail and not mine so who knows if I get all my mail. Also both neighbors have informed delivery but yet I can’t get it this house has been here since I was a child (My parents live next door but if there is anyway I can be able to get informed delivery that would be great because then I would know what I am supposed to be getting because my neighbors at 140 Main St won’t always give any of our mail (we know the daughter) but if that could happen that would be awesome I have been here for 4+ years. And someone said the post office has to put me in as a registered address I need this fixed please as I see a lot of doctors and get sent mail and not receive it so this important. Thank you. From resident at 140A Main St Marc & Emily Hagan more
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Jun 1, 2021 I loved the ease of the now discontinued Informed Delivery app, pen the app and see my mail and package deliveries. It was smooth and easy. The USPS app is probably good at things, but I really only wavy it for Informed Delivery, which it really only functions as a link to the website where I need to login every time, using about 6 clicks. So for me, this is a pointless app as I can do the same thing with a bookmark. Please make the app & Informed Delivery actually integrated with our accounts! more -
May 18, 2021 Had to change to this app in anticipation of the dropping of Informed Delivery app. I dislike that there is no way to sign into this app and save your information. All it does is generate a web page for you to load that you have to sign into each time you want to check the status of your deliveries. Please update more -
Jun 6, 2021 As a regular everyday user, this app is lacking. The implementation of Informed Delivery is lazy and is lacking much of what the soon to be disabled standalone app had. The use of a simple link to the web interface is pointless and the need to log in every time is frustrating. Bring back support for the standalone or improve the implementation here so it doesn't require a log in every time. more -
May 17, 2021 The app is okay, but I honestly wish that when you put in a tracking number, the app would keep track of it until it is delivered. Having to re-enter the tracking number each time means having to look it up, find it, etc each time, which makes the utility and user-friendliness aspect kind of non-existent. Just a less-than-useful experience overall because of this. more -
May 25, 2021 Omg, this is such a horrible step backward from the old informed delivery app. It used to take one press to launch the app and a fingerprint to access. NOW it takes a PRESS to launch, a PRESS to select informed delivery, a SCROLL down to access the sign in button, then TYPING in user and PW, the PRESS again to hit continue. NOTE TO DEVELOPERS PLEASE SIMPLIFY LOGIN, ADD FINGERPRINT SIGN IN, MOVE THE SIGN IN BUTTON TO THE TOP OF THE PAGE AND MAKE IT EASIER TO USE THE APP FOR INFORMED DELIVERY more -
Jun 7, 2021 I have started using this app for Informed Delivery since that dedicated app is no longer supported. The problem is, I have to log in every time I use it here, which is ridiculous. Also, this app just takes you to a web site, so there's nothing optimal about its use on a smart phone. more
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May 12, 2021 Useless. I installed it because they discontinued the informed delivery app, but this is no more than a redirect to the website. I already have several browsers that do this for me. The informed delivery app remembered my login information, which was one of the easiest things about it. This does not, which gives it no advantage over using a browser. It just takes up more space on my device. more -
Missing features I need
Sep 15, 2020 I got this app and hoped to be able to do two things: see where blue dropboxes are and send physical money orders to any address. This app cannot do either. I’ve been trying to limit how much I have to go to the post office since my day doesn’t often take me past one. I had really hoped this app would show me where all the blue dropboxes were on my way to and from everywhere. I checked it one day after downloading it and found out there was supposed to be a blue dropbox just down the street. I got there and didn’t see one anywhere. It would’ve nice if the app’s designers added some place to show a picture of the actual dropbox so you don’t have to drive/walk all over the place looking for it in the general vicinity of the map marker. I also hoped it had a feature that would allow me to send physical money orders to whatever address I needed to send to just like you could do at a post office. I currently need to send some to a PO Box. I don’t see any feature for that at all. Smh. I hope both these features are added in the future so I can take care of my business quick, fast, and in a hurry without having to detour to go into a post office and during business hours. more -
USPS IS THE WORST
Jul 28, 2019 Ok I’ve never had good experience with usps. Unfortunately it is the only way I can receive some of my packages. The tracking is decent but the customer support is probably the worst I’ve ever had to deal with is you can even get it. The expected delivery is always wrong. I have to base it off of where my package is actually located and not the “expected delivery date”. My current package Delivery is what brought me to write this review. My package got to my local post office at 12:31pm Saturday. The mail women obviously already started her route so didn’t have my package. The tracking changed from expected deliver on Saturday July 28th to SUNDAY THE 29th?? Why would it even be updated to the only day of the week usps doesn’t deliver? So for fun I check the tracking the morning of the 29th to find a message saying “attempted deliver. Package left at post office by request of customer”. I’m just wondering when this package was attempted to me delivered since I was home to get my mail and I never requested it to be left at the post office. Overall they are fine for delivering mail but if available UPS is my number one choice for packages. Again their customer support doesn’t exist. more -
I am not able to set up mail tracking
Aug 6, 2019 With this app we are supposed to be able to be alerted about every letter and parcel that will be sent to us. But the process to get that started this so difficult on this app, it’s basically impossible. You’re supposed to send me an email or text message or phone call, but you don’t do that. I’ve given you my phone number several times, but you do not save it for my profile so every time I try to complete the final step to activate my Mail tracking, it says you don’t know my phone number even though I just gave it to you 10 seconds ago. You need to login profile so that you can store my information and then use it once I need to start the mail tracking that way you will have my number on record - with a user login. It would be better if I just gave you my user login and address, and then I don’t have to sign up for some extra special feature, just have it be a basic standard primary function of the app so that anyone who has the app will always be able to track their packages if they can prove who they are. That would make it so much easier and less exclusive to “the eligible.” more -
Jun 8, 2021 If they depreciated the Informed Delivery app to this then they should have ensured that this app would be better. It's not. You have to login to informed delivery every time as it's not self contained. The app is just a bundle of links that when you press them they go to a webview of the USPS website and their services. I do not want to log into this every single time I open it on my phone to view what's in my mailbox, because the process with my password manager is clunky enough already. more -
Malicious, conniving data collection
Jun 6, 2021 This is not an app. It’s merely a fancy bookmark placed on your Home Screen. I only started using this when the dedicated Informed Delivery app was discontinued. At first I had issues with having to constantly sign in. But then I realized, that it’s not an app but a bookmark which launches and uses safari (if you’re on iPhone) and accesses the USPS using your web browser. The issue with this, is that places cookies and tracks all your internet usage, sites you visit, etc etc continuously, after that. I just want to get a preview of my mail. I don’t want the freaking USPS collecting all my data on every other site I visit. The most infuriating thing is that on the App Store, it says “this app does not collect any personal data”. Well that’s true for two reasons. One, it’s not a stand alone dedicated app to even begin with. Two, it doesn’t have to track you via the “app” because it uses Safari to access services/info, and THAT tracks you. I am deleting immediately and I guess I just won’t use Informed Delivery anymore. It’s things like this that give me no mercy for the state the usps is in. more -
It’s basically a web browser and not a good one
May 27, 2021 This just basically opens the USPS website like you could on safari. EXCEPT ITS WORSE THAN SAFARI! I have to go through the login procedure for everything, everytime, even if I was just in that section 3 seconds ago or a section that the same login is valid for. That is, unless you navigate in the browser page that pops up when you click on a button from the homepage. Again, why not just use safari and bookmark the page. The only plus about this is because it’s literally a webpage in the app, my password manager app instantly recognizes what the appropriate password should be to login. I currently use the informed delivery app which worked well because in an instant I could see what was coming and going. This thing is supposed to replace it but I just use the USPS site because it’s faster as a homepage bookmark than this app. I’m not surprised about this app though, it’s typical government garbage, somebody knew someone that had a cousin that donated money to someone and they needed a couple million to slap a browser in an app and call it useful. more -
May 11, 2021 This is worst than the bad informed delivery app, but at least that one kept you logged into your account and wasnt just a link to the USPS site. I can already create a bookmark for the site, I don't need an app to do that for me. Awful implementation. This is completely purposeful to make the USPS look inferior. Apps like this shouldn't even be allowed in the play store more -
Why bother with a mail hold option?
Jul 21, 2019 I loved this app until I needed the mail hold option. I thought I was SO smart doing an online mail hold. I even had a confirmation. We were leaving town for close to 3 weeks and I really needed my mail held. Well, despite a confirmation number and a visual confirmation on the app, my mail was delivered the entire time we were away. I called THREE times and spoke to people in the main USPS office as well as my local office and it was STILL delivered (with an improper hold date on the form manually entered by the USPS rep). I was told that the best way to hold mail for future is to come into the post office and fill out a form so there would be a paper trail. Seriously?!?! Why bother having it on the app and website if it is not the proper way to have your mail held? I am writing this in hopes that the USPS gets their act together and fixes this AND so anyone else using this app for a mail hold will rethink it. I am thankful to my amazing friends and neighbors who checked on my house and mailbox to make sure it wasn’t glaringly obvious we were away for an extended time. more -
May 20, 2021 This thing is terrible. I'm not looking forward to losing the standalone Informed Delivery Application. I'll use it until the last day possible. The feels like the VA's terrible app that's just full of links to websites. I shouldn't have to click more than one thing to be well into Informed Delivery, as opposed to viewing a page, then a login, then my mail. Should be one step. more
What’s Groovy
It works pretty good for me. Sometimes you have mail showing when you get to the mail doc it's not there. But shows up a day later. But that's not the apps fault. Good thing is if it's an important piece of mail you now have documentation that in the event it's missing you can show that USPS had received it because now you a picture poof..
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What’s Subpar
I'm joining the others who are being left high and dry by the discontinuation of the standalone Informed Delivery app. I'm not opposed to using the USPS Mobile app to get to Informed Delivery. However, the fact that you need to authenticate each and every time you open the app is ridiculous. For all the faults the standalone Informed Delivery app had, at least they had the foresight to know that people were not going to want to login each and every time they opened the app. Please fix this!
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Release Notes
5.10.0
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