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Urban Outfitters

Urban Outfitters

Urban Outfitters

Use the UO app to shop FILA & adidas clothes, plus new furniture & décor.

4.9 Ratings 358K+ Reviews 1M+ Downloads

About Urban Outfitters

Use the UO app to shop FILA & adidas clothes, plus new furniture & décor.
see more about Urban Outfitters

Ratings & Reviews

4.9
358.4K+ Ratings
  1. 5
    91%
  2. 4
    6%
  3. 3
    2%
  4. 2
    0%
  5. 1
    1%
  • A Great Store, But... Jan 12, 2019

    By Bryanna1095
    Urban Outfitters is a great store, no doubt about it, but this app can be a little sketch. First of all customer service is basically not available through the app. If you have an issue basically the only way to fix it will be to go to a store, which can be a problem for those of us who live 4 hours from the closest one. For this app to be effective it really need a way for us to get in touch with urban through the app, because trying to figure everything out yourself really ain’t it. Also most of there stuff is great, but before buying furniture (especially things like mirrors and jewelry trays) CHECK THE DESCRIPTION. Most of the items look a lot different in the pictures that they really are. This means size, color, and even what is included. I recently saw an item that, according to the reviews, didn't come with a wire. Why, I don't know, but I am not an electrician and I bet most people who shop at Urban are either. Urban really is a great store, but the app lacks important features that would make it so much better.
    more
  • Jul 20, 2020

    By Dayanti Villeda
    This app has been helpful. And runs very smoothly. Havent had a problem with any of my orders. Just a couple of things i have a problem with but other than that i love it!
    more
  • My favorite store Apr 28, 2020

    By morgan schiafone
    I have been shopping at Urban Outfitters for many years. It is my go to store over anything. It’s at a great location and the store is always so presentable. Every single employee is so nice and caring and are always so helpful. For a while, I was going there so much, the employees even knew my name. Urban Outfitters always has the best clothes. I am petite and short in height. This store has really helped me find amazing clothes to fit my physique. The clothing gives me confidence and is so stylish. I always find something in the store even when I am not looking. I also have been using the online store during this pandemic and it is so convenient. It has made my shopping stress free and enjoyable. Not only have I no got my whole wardrobe from Urban, I have also shopped in their home section. My whole bed room is from urban. The amount of love I have for this company is unaccountable. I have been in positions where I spent my last dollar on this store and I will continue to do so. This is my all tome favorite store by far.
    more
  • Jul 9, 2020

    By Peace Ememmah
    The app is every easy to find your way around and it's very fast.
    more
  • My love for UO Aug 2, 2019

    By AGMONET
    Urban Outfitters is and will always be my ultimate paradise. There is not one thing in this store that i wouldn’t sell an organ on the black market for. That’s exactly what I’d have to do too for these prices. THEN THE HOLY GRAIL OPENED UP...and I learned that afterpay is an option on UO for $35 and up purchases. While this may not always be the smartest choice especially if you do it for several items at once it is sooooo rewarding to later get these items in the mail even if I’m broke. UO makes me so over the moon happy. I have never been disappointed when making a purchase in store or online. Always satisfied and the products never disappoint. To me UO is me. Everything about there classy, sometimes eccentric, but always different products; whether it’s clothes, jewelry, home decor (MY ABSOLUTE FAVORITE), makeup, etc completes me and lets people know who I am without talking to anyone. The only thing I’m always upset about...is the fact that they don’t have an urban outfitters in my hometown. 😭
    more
  • FIRST AND LAST TIME BUYING HERE Jun 24, 2020

    By thisisliterallyawful
    I have never written a review in my LIFE but i have been way more than patient and i am officially frustrated. I ordered 3 shirts and spent over $100 on them. Waited a month and only received ONE out of the three items i ordered (all on the same order btw) after not hearing anything back after sending 2 emails or even getting an updated delivery time, i finally get an email saying my other 2 shirts were shipped back to Urban Outfitters. When i asked why that happened, they stated my address was incorrect... why did i receive one of the shirts then if my “address was incorrect”? I sent TWO emails and heard nothing back about getting my refund. Once i sent a third email saying i am going to contact the Better Business Bureau, I finally got a response stating i will get a refund, only to find out they only issued a refund for ONE of the shirts and it was the one shirt that was over $20 cheaper!!!! I have now sent out ANOTHER email and am waiting on a response. HORRIBLE services, HORRIBLE prices, and even WORSE customer service. I WILL be contacting the Better Business Bureau within the next 2 days if I do not hear anything back about a FULL refund.
    more
  • May 7, 2020

    By Harry Isaac
    It's truly disgusting how clickbait-y this app gets. "The thing you wanted is back on sale", yet nothing you've ever wanted can be found if you click the notification. This and their emails, which are also of a deceptive nature a lot of times, should not be allowed! It's deceiving a customer and talks leagues about their business morals.
    more
  • THEY SAID IT WAS MY ERROR Oct 8, 2018

    By this is outrages
    I ordered for things from the urban outfitter app. I was so excited to get all of them! I put everything that I wanted in my shopping cart put my billing address and information. I triple checked everything just to make sure it would go through and it did! Here’s the bad part only one thing came and it took about a week. The other three things took a month or I think it might have been two months. I called the people at urban outfitters and even tried to get their attention on Twitter they said that I had made a mistake in the billing address but I double checked and I hadn’t made a mistake at all. My transaction information said that everything shipped separately and were charged at separate times which didn’t make any sense. I bought it all at once. I discovered that they charged everything separate and messed up the billing address it was their fault and I didn’t even get help. I want to the urban outfitter store and this lovely employee health to be out and I got my stuff discounted and it shipped within a week. Aside from that this app is really sketchy
    more
  • Cute clothes bad customer service Mar 20, 2020

    By alexbrielle
    I do not like how they don’t charge your card until your item ships. I ordered a pair of shoes back in November while they were on backorder. They tried to ship them to me a few weeks ago and my debit card declined it, so I called customer services and had the card changed. Well, the second card I put on there was lost, so I cancelled that card and my order declined again two days ago. I attempted to do the same thing as the first time and the lady on the phone was a complete b*tch. She wanted some kind of credit card information from me and I was like “no? Can I just change the card on file again please?” She said that they don’t do that. (Even though someone had done it for me before.) She gave me the option to give my credit card info or cancel the order. I went ahead and cancelled and ordered the shoes off Nike. The way they carry out orders and charging your card is unnecessary. The customer service lady was completely awful. I’ll think twice before I ever order online from Urban again.
    more
  • Returned to sender Aug 28, 2019

    By Cherokeebat1988
    After making a large purchase on this app I saw that even though I had updated my address on the website to my new home address- the app still has it as my old one. I immediately contacted CS through email to have my address updated- they updated it and assured me that my purchase would ship to my new address. The first part of my shipment was instead returned to sender. CS told me I would have to reorder the first part of my purchase and repay for shipping (even though I was suppose to have free shipping AND 20% off my order CS told me I could only have one or the other). I asked if I could just go to the UPS shipment center and pick it up- I was told no. CS also couldn’t guarantee that my other purchases would go to my new address so now I need to try and intercept my packages from my old address. This is beyond ridiculous and mind boggling that instead of contacting UPS- something that ANYONE can do- this company is apparently incapable of doing that and I can’t even do it has to be done on their end. I’m about to cancel the whole order and take my money elsewhere.
    more
  1. With My UO you can easily manage and track UO Rewards, get personalized recommendations and news, see order updates, low stock notifications, and more
  2. Capture the world of art and music with the UO Community. Shop looks, spaces, music & more straight from Community Instagrammers
  3. Turn your smartphone into a personal shopper! Scan barcodes, store signs, and UO catalogs for sale info and to unlock exclusive content in-store

Reviewed by Laura S on December 13, 2017

  • A Great Store, But... Jan 12, 2019

    By Bryanna1095
    Urban Outfitters is a great store, no doubt about it, but this app can be a little sketch. First of all customer service is basically not available through the app. If you have an issue basically the only way to fix it will be to go to a store, which can be a problem for those of us who live 4 hours from the closest one. For this app to be effective it really need a way for us to get in touch with urban through the app, because trying to figure everything out yourself really ain’t it. Also most of there stuff is great, but before buying furniture (especially things like mirrors and jewelry trays) CHECK THE DESCRIPTION. Most of the items look a lot different in the pictures that they really are. This means size, color, and even what is included. I recently saw an item that, according to the reviews, didn't come with a wire. Why, I don't know, but I am not an electrician and I bet most people who shop at Urban are either. Urban really is a great store, but the app lacks important features that would make it so much better.
    more
  • My favorite store Apr 28, 2020

    By morgan schiafone
    I have been shopping at Urban Outfitters for many years. It is my go to store over anything. It’s at a great location and the store is always so presentable. Every single employee is so nice and caring and are always so helpful. For a while, I was going there so much, the employees even knew my name. Urban Outfitters always has the best clothes. I am petite and short in height. This store has really helped me find amazing clothes to fit my physique. The clothing gives me confidence and is so stylish. I always find something in the store even when I am not looking. I also have been using the online store during this pandemic and it is so convenient. It has made my shopping stress free and enjoyable. Not only have I no got my whole wardrobe from Urban, I have also shopped in their home section. My whole bed room is from urban. The amount of love I have for this company is unaccountable. I have been in positions where I spent my last dollar on this store and I will continue to do so. This is my all tome favorite store by far.
    more
  • Jul 9, 2020

    By Peace Ememmah
    The app is every easy to find your way around and it's very fast.
    more
  • My love for UO Aug 2, 2019

    By AGMONET
    Urban Outfitters is and will always be my ultimate paradise. There is not one thing in this store that i wouldn’t sell an organ on the black market for. That’s exactly what I’d have to do too for these prices. THEN THE HOLY GRAIL OPENED UP...and I learned that afterpay is an option on UO for $35 and up purchases. While this may not always be the smartest choice especially if you do it for several items at once it is sooooo rewarding to later get these items in the mail even if I’m broke. UO makes me so over the moon happy. I have never been disappointed when making a purchase in store or online. Always satisfied and the products never disappoint. To me UO is me. Everything about there classy, sometimes eccentric, but always different products; whether it’s clothes, jewelry, home decor (MY ABSOLUTE FAVORITE), makeup, etc completes me and lets people know who I am without talking to anyone. The only thing I’m always upset about...is the fact that they don’t have an urban outfitters in my hometown. 😭
    more
  • Jul 25, 2020

    By Breanne Auchter
    I love Urban Outfitters and their app. Makes ordering easier, offers giveaways, and if needed returns/refunds are easy as well.
    more
  • Jul 20, 2020

    By Dayanti Villeda
    This app has been helpful. And runs very smoothly. Havent had a problem with any of my orders. Just a couple of things i have a problem with but other than that i love it!
    more
  • Jul 9, 2020

    By John P
    Seems easy to navigate but wont let me input promo code
    more
  • Works great May 17, 2020

    By egkim904
    Everything is pretty straight forward and managing your account is simple and easy. Only complaint is the recommended items are pretty inaccurate, but I get that it can be pretty hard to guess someone’s style based on their searches. I think something that might improve the algorithm would be including the option to mark an item as “not interested” because it would narrow down and probably make the recommended items list more accurate. It would be cool if we could favorite brands as well so that we get notifications tailored to that brand and have it advertised more directly to us in the UO app. But yeah, overall I like the point system and your guys’ sales are fantastic and a great marketing ploy considering how much I place orders haha. I’ve had no issues making my payments through Apple Pay so I’d say this is a really optimal app. Nice job.
    more
  • Apr 9, 2020

    By Kquang
    App is pretty smooth and easily accessible. Sometimes the screen will take some time to load. But it wont let me review items on the app.
    more
  • May 22, 2020

    By Alicia McConnachie
    Pretty good as far as app design, but hard to find out where to click to write a review about an item.
    more
  • May 25, 2020

    By Jayshree Ramma
    I find the app has an aesthetic style, the products and goods I am wanting to go in search are very in good details, but, unfortunately, I hope it will be able to ship to my country/region. I dearly wanted to get my products from the app, I hope it will make some upgrade very soon.
    more
  • May 26, 2020

    By AuroraBedfordDance
    Really love this app, easy to find things I like and that are suited to me. The order history section of the app never loads making it more difficult to track my orders and view what I have ordered before.
    more
  • Jul 31, 2020

    By Siddhartha sankar Paul
    This app is great but its currency is usd and i am from india. So make the change that let people choose different currency
    more
  • Annoying as hell Feb 7, 2020

    By Kayla RC
    This app is really good when it comes to maneuvering it and finding the items/clothing you need/want. However, when it goes to check out, it will not accept any of my payments and is always like “there’s been a problem”. It did it to me on a huge sale and I almost missed out because it wouldn’t let me use any of my forms of payment and trust me, I tried EVERYTHING! So I had to call a representative and they had to place the order for me but it didn’t accumulate any of the points so now I have a shortage on points. And now I’m trying to shop for Valentine’s Day and it’s doing it again. It won’t let me check out, on my phone or on my laptop. It keeps glitching on me and it’s been like this for weeks, and the app is updated all the way.
    more
  • It’s an entertaining app, but has flaws Oct 30, 2019

    By rachel gravallese
    Honestly I’m just in love with the giveaways (even though I’ve never won even though I set reminders on my phone to enter them everyday!!..) the lookbooks, most popular, most liked, and finding dirt cheap things in clearance. I have way too much fun on this app, it’s kind of bad. It’s not referential in finding orders too well. also at the moment, i entered a gift card to my account which i threw out when i made a purchase, and the information just disappeared and didn’t save...so my money is MISSING. In another instance they sent me the wrong color of an item. Since it generally takes 2 weeks for returns to process I had to annoyingly wait after getting the wrong merchandise.
    more
  • THEY SAID IT WAS MY ERROR Oct 8, 2018

    By this is outrages
    I ordered for things from the urban outfitter app. I was so excited to get all of them! I put everything that I wanted in my shopping cart put my billing address and information. I triple checked everything just to make sure it would go through and it did! Here’s the bad part only one thing came and it took about a week. The other three things took a month or I think it might have been two months. I called the people at urban outfitters and even tried to get their attention on Twitter they said that I had made a mistake in the billing address but I double checked and I hadn’t made a mistake at all. My transaction information said that everything shipped separately and were charged at separate times which didn’t make any sense. I bought it all at once. I discovered that they charged everything separate and messed up the billing address it was their fault and I didn’t even get help. I want to the urban outfitter store and this lovely employee health to be out and I got my stuff discounted and it shipped within a week. Aside from that this app is really sketchy
    more
  • Cute clothes bad customer service Mar 20, 2020

    By alexbrielle
    I do not like how they don’t charge your card until your item ships. I ordered a pair of shoes back in November while they were on backorder. They tried to ship them to me a few weeks ago and my debit card declined it, so I called customer services and had the card changed. Well, the second card I put on there was lost, so I cancelled that card and my order declined again two days ago. I attempted to do the same thing as the first time and the lady on the phone was a complete b*tch. She wanted some kind of credit card information from me and I was like “no? Can I just change the card on file again please?” She said that they don’t do that. (Even though someone had done it for me before.) She gave me the option to give my credit card info or cancel the order. I went ahead and cancelled and ordered the shoes off Nike. The way they carry out orders and charging your card is unnecessary. The customer service lady was completely awful. I’ll think twice before I ever order online from Urban again.
    more
  • Apr 17, 2020

    By charface05
    Was good at first but after the last update it shows a "unknown error occured" message and I can't shop
    more
  • Do NOT order from UO!!! Dec 28, 2018

    By allylee41712
    I’m absolutely fed up with Urban Outfitters. I can’t order anything without there being a problem. Afterpay never functions properly with the app, I end up getting charged separately each time an item is shipped (rather than all at once), and the quality of the items that I order has never been decent. Also, customer service never knows what the hell they are talking about. A friend of mine ordered a mug, and it came back broken all because of terrible packaging. I ordered a record player on the 21st, made sure I spent $100+ to get free 2 day rush shipping, and it didn’t get here until the 26th. Overall, I think this app and website is sketchy and if you want to do business with them, I suggest going in an actual store.
    more
  • For Clothes Only Aug 11, 2020

    By Rose2TheTop
    This app is great for shopping for clothes. You’ll actually have no problems receiving them through the mail. I would not recommend ordering furniture or home goods through this company. They have a track record of extremely long waits for shipping furniture, etc. and this was before the pandemic started. I’ve waited over 4 months for a headboard to ship and the shipping date continues to get pushed back. Same thing with the nightstand I also ordered. No real date for when the item will ship and no one working in customer service knows where or when the furniture will ship. I understand a delay because of COVID, but I’ve still been able to receive packages from other companies.
    more
  • FIRST AND LAST TIME BUYING HERE Jun 24, 2020

    By thisisliterallyawful
    I have never written a review in my LIFE but i have been way more than patient and i am officially frustrated. I ordered 3 shirts and spent over $100 on them. Waited a month and only received ONE out of the three items i ordered (all on the same order btw) after not hearing anything back after sending 2 emails or even getting an updated delivery time, i finally get an email saying my other 2 shirts were shipped back to Urban Outfitters. When i asked why that happened, they stated my address was incorrect... why did i receive one of the shirts then if my “address was incorrect”? I sent TWO emails and heard nothing back about getting my refund. Once i sent a third email saying i am going to contact the Better Business Bureau, I finally got a response stating i will get a refund, only to find out they only issued a refund for ONE of the shirts and it was the one shirt that was over $20 cheaper!!!! I have now sent out ANOTHER email and am waiting on a response. HORRIBLE services, HORRIBLE prices, and even WORSE customer service. I WILL be contacting the Better Business Bureau within the next 2 days if I do not hear anything back about a FULL refund.
    more
  • May 7, 2020

    By Harry Isaac
    It's truly disgusting how clickbait-y this app gets. "The thing you wanted is back on sale", yet nothing you've ever wanted can be found if you click the notification. This and their emails, which are also of a deceptive nature a lot of times, should not be allowed! It's deceiving a customer and talks leagues about their business morals.
    more
  • Returned to sender Aug 28, 2019

    By Cherokeebat1988
    After making a large purchase on this app I saw that even though I had updated my address on the website to my new home address- the app still has it as my old one. I immediately contacted CS through email to have my address updated- they updated it and assured me that my purchase would ship to my new address. The first part of my shipment was instead returned to sender. CS told me I would have to reorder the first part of my purchase and repay for shipping (even though I was suppose to have free shipping AND 20% off my order CS told me I could only have one or the other). I asked if I could just go to the UPS shipment center and pick it up- I was told no. CS also couldn’t guarantee that my other purchases would go to my new address so now I need to try and intercept my packages from my old address. This is beyond ridiculous and mind boggling that instead of contacting UPS- something that ANYONE can do- this company is apparently incapable of doing that and I can’t even do it has to be done on their end. I’m about to cancel the whole order and take my money elsewhere.
    more
  • Apr 19, 2020

    By Kylie Hendricks
    I regret downloading this app it doesn't even work. Specifically I doesn't open on my Android and I wasn't my time with it I came across this app via @NicoletteGrey a Vlogger but this app, doesn't work properly by the look of there clothing it seems very popular and chic but there app is not the best
    more
  • Pathetic Mar 27, 2020

    By appugf2257
    Online is better first of all and second the rewards program is a complete scan the person who made it should be fired I joined the program and automatically I should have gotten 50 points instead I got 0 it didn’t even count those 50 points in then I downloaded the UO app I was supposed to get 20 points for doing that instead I got 10 points then I enabled notifications which is 15 points I should have 85 points according to the list of things to get points instead I have 35 points are you kidding me right now get your system together and I recommend for no one to download this app or join the rewards program because it is a complete scan you will regret it it’s a pathetic effort on top of all of that this store is way over priced a single t shirt just regular fabric cost 40 dollars that is not a reasonable price at all this is one of the worst stores and it is way over rated it’s pathetic that this store is still in business not everyone can afford buying these clothes way to over priced
    more

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