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UPS Mobile

UPS Mobile

UPS

The UPS Mobile app goes where you go so you can easily manage shipments.

4.1 Ratings 100K+ Reviews 5M+ Downloads
The UPS Mobile app goes where you go so you can easily manage shipments.
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Ratings & Reviews

4.1
99.9K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Jul 13, 2020

    By Gina Diaz
    Easy to use. Very convenient; it allows me to know every step of my delivery, how far or close the driver is and if my order is already at my door. I enjoy this App. Thanks! Update on July 13/2020 I would like to mention that UPS service is great; their drivers very efficient and respectful. Congrats! And I am very pleased with this App.
    more
  • Wonderful app for online shoppers! Mar 25, 2019

    By NCRN80
    I have used this app for years and it is very helpful. It gives tracking updates as notifications, which is helpful in planning for a delivery so it isn’t sitting outside tempting a thief to grab it. If we are not going to be home when a delivery arrives, I can have a neighbor grab the package when the app alerts me it has arrived, as it gives real time updates! This entire company is superior to the other delivery company, including the app. I try to have everything shipped UPS if possible because sometimes Fed ex will hold packages up to a week if they don’t have a delivery close to our home. Living far from the city, it happens often. I have had to track down refrigerated medications and gifts that express shipping was paid for Christmas delivery with Fed Ex (and they were “somewhere at our local shipping facility but couldn’t be located, with the tracking number”). I have never had that issue with UPS, they deliver on time every time and sometimes EARLY. This app doesn’t disappoint those that need to know where sensitive packages are located with a definitive date and estimated arrival time.
    more
  • Wish drivers were as good as the app Apr 30, 2020

    By Amber_sct
    The app is absolutely amazing and does everything it says it will do!!! I don’t pay any mine or have any kind of premium svc and it does what it is supposed to do for me which is watch for pkgs with my address on them and track them for me and notify my of any changes and when it is delivered. It does that for free and the app is free also. It even tracks my roommates packages (since we have the same address). Love this app!!! I would give the app 5 stars but I’m taking 1 star away due to the drivers. The drivers refused to deliver my packages to my door because I live in an apt complex and so it was easier/faster for them to deliver to the apt office. I should be treated like any homeowner and have my packages delivered to my door (even when I am not home). They only started coming to my door when my apt office changed their policy and said they no longer take packages at all. They also do not knock on the door or ring the doorbell. I am disabled and home 24/7 with the exception of a doctor appt here and there. The only way I know a pkg has arrived is the WONDERFUL APP!!! Without the app I would just have to get up and check my front door constantly. It is ridiculous that they can’t knock on the door or ring the doorbell as they put the pkg down on the ground in front of my door.
    more
  • Jul 17, 2020

    By steve r
    Clean interface. Easy navigation. Remembers the packages you've tracked, so you don't have to keep finding the numbers. Definitely need to make free UPS account to get the most value out of the app. It would be great if UPS could push tracked numbers into my screen rather than me adding them manually, but that's a minor quibble which would be hard to implement for business and multifamily addresses.
    more
  • UPS OVERALL EXPERIENCE Dec 18, 2019

    By Da1stb
    I’ve had maybe 3-4 drivers get backed up and falsely state they attempted delivery. I’ve also had Supervisors tell me they’ll get my package (medical) turned around and brought right back to me or they have said we’ll call you back within an hr. Some have some haven’t. So it’s the few drivers who log in false information that mess up for the good drivers and I realized UPS stands by the words of the drivers & with that being the case there are drivers who don’t feel like finishes the routes for whatever reason and they get away with this behavior. Outside of those short few, UPS is very reliable. We work from home and children are home schooled so in an effort to make sure we have evidence of deliveries or NO deliveries, we have 24/7 security cameras all around our house now. I do love the fact that you can track the package & 95% of the time it is accurate but there have been the 5% that showed package 3 blocks over we’ll get excited knowing we’re next & then get a text sorry we missed you. So i’ll remain loyal to UPS I just hope they install body cameras/side truck cameras to actually see the drivers on location that’ll cut out those few bad apples logging in false delivery attempts. Happy upcoming NEW YEAR everyone☺️
    more
  • Jul 17, 2020

    By Gabi B
    Long time now where it opens brings up tracking number, then shuts down with message saying no Internet connection. Funny since I'm using it with other apps no problem. Only UPS my choice app gets the error reading, but give no reason why it can't connect..... AFTER it already did. What's with this? Used this daily, now have to use desktop works there....SAME Internet condition. So it's obviously this app. Please fix this glitch.
    more
  • Jun 22, 2020

    By Mayson Allen
    The app unfortunately has a lot of bugs. I've had to have Mychooce address deleted twice, it automatically set the wrong information for me, then wouldn't let me edit it. The verification code via phone call or text, it said my new address was invalid (it wasn't) and so was my phone number (it wasn't). I answered the 'Knowledge quiz' correctly, then tried to continue and it said service was unavailable. I've been struggling with this app for two weeks now. Tech support hasn't been able to help.
    more
  • App is just as slow as the company Jun 11, 2020

    By LiddyCameron
    I don’t know if it’s the app or the drivers. My tracking doesn’t update for days and then all the sudden a bunch of scans show up at once. It seems like I never know where my packages ACTUALLY are. Then whatever the original delivery date is, it always seems to get pushed back. Whenever they give me a date, I always just assume it’ll be a couple days later than that. Whenever I see a company has used UPS to ship me something, I’m immediately disappointed. At this point, the post office is more reliable. Also running into the problem where it changes my preferences on its own. I have ALWAYS had all delivery apps set to text messages for every single update imaginable. I have 3 packages I’m waiting on currently (2 of which have already had their delivery dates pushed back). One is “supposed” to be delivered today but under the manage section, it says nothing is scheduled to deliver today! I guess one tab on the app is realistic and one tab spouts out lies that gets your hopes up. Anyway, I wanted to make sure I got a text notification when (if) it arrives since drivers out here don’t knock or let you know they put something on your porch. Went in to the settings and all my preferences were changed to email! This is the second time the app has done this to me!
    more
  • Jul 10, 2020

    By Derek Murray
    Following my package magically appeared in the app for ten minutes. Then I momentarily lost my internet connection and the feature disappeared when I reloaded the app. This would be a five star app if you could follow your package. Not sure why this feature showed up momentarily for the first time and then quickly vanished.
    more
  • Jul 10, 2020

    By Kathy TurtleToo Kent
    I've spent an hour and a half trying to log into my account. I used this app 1 time two years ago and it won't let me log in thru Google, Facebook, or anything else. How infuriating! Not the powers that be have ever single piece of information on all my accounts! JS I'm a valid customer! And your app needs more than a little help.
    more

No reviews available

  • Jul 13, 2020

    By Gina Diaz
    Easy to use. Very convenient; it allows me to know every step of my delivery, how far or close the driver is and if my order is already at my door. I enjoy this App. Thanks! Update on July 13/2020 I would like to mention that UPS service is great; their drivers very efficient and respectful. Congrats! And I am very pleased with this App.
    more
  • Wonderful app for online shoppers! Mar 25, 2019

    By NCRN80
    I have used this app for years and it is very helpful. It gives tracking updates as notifications, which is helpful in planning for a delivery so it isn’t sitting outside tempting a thief to grab it. If we are not going to be home when a delivery arrives, I can have a neighbor grab the package when the app alerts me it has arrived, as it gives real time updates! This entire company is superior to the other delivery company, including the app. I try to have everything shipped UPS if possible because sometimes Fed ex will hold packages up to a week if they don’t have a delivery close to our home. Living far from the city, it happens often. I have had to track down refrigerated medications and gifts that express shipping was paid for Christmas delivery with Fed Ex (and they were “somewhere at our local shipping facility but couldn’t be located, with the tracking number”). I have never had that issue with UPS, they deliver on time every time and sometimes EARLY. This app doesn’t disappoint those that need to know where sensitive packages are located with a definitive date and estimated arrival time.
    more
  • Jul 17, 2020

    By steve r
    Clean interface. Easy navigation. Remembers the packages you've tracked, so you don't have to keep finding the numbers. Definitely need to make free UPS account to get the most value out of the app. It would be great if UPS could push tracked numbers into my screen rather than me adding them manually, but that's a minor quibble which would be hard to implement for business and multifamily addresses.
    more
  • Life sustaining material May 4, 2020

    By Gina Sixx
    I think all of the people putting themselves at risk,especially U.P.S drivers that make sure we have our life sustaining packages (like myself) on time and in a fashionable manner. They could have used an excuse and said “I m not going to work and taking the chance of getting Covid 19 because I have kids or I have a family etc. they just keep going as they normally would. I thank you all. They care about their customers and when I say they I don’t mean the CEO’s and the board members. I mean the everyday blue collar working man. Job EXTREMELY WELL DONE! KEEP UP THE GOOD WORK GUYS!! May God be with you all and your families during this madness. Remember it’s not Jersey strong or California strong it is called AMERICAN STRONG !!! This is a strong country and it will remain strong because of all the front line workers. I’m praying 🙏🏻 that once this madness is over we can all do something together for all of you that continued to work thru this disease to provide for us. We send our military soldiers overseas to fight when in fact we have soldiers right here in America and those soldiers are YOUS!!! God bless you all With love, Gee 🇺🇸🇺🇸🗽🗽.
    more
  • Great app Apr 14, 2020

    By GGN's Mom
    The app itself is excellent for just about every feature it offers. Only minor complaint is when it shows a package is "almost there" just because the delivery truck is nearby. A driver's route might put them near your address several times per day before they finally deliver to your address, so until they can figure out a better way to truly know that your delivery is coming up soon, instead of just going by the drivers proximity to you, they should probably remove that feature. As for all the negative reviews about UPS as a company, I don't understand how that makes the app bad by default. I suspect those reviewers had one single bad experience waiting for a package so they took out their frustration tenfold via an app review. I have been using UPS heavily for over 20 years and I had maybe 1 or 2 issues along the way, nothing serious enough to warrant more than an "oh well." I understand everyone's situation and expectations are different, but to publicly blast an entire company based on being unhappy about one transaction seems very petty and childish to me. But what do I know?
    more
  • Wish drivers were as good as the app Apr 30, 2020

    By Amber_sct
    The app is absolutely amazing and does everything it says it will do!!! I don’t pay any mine or have any kind of premium svc and it does what it is supposed to do for me which is watch for pkgs with my address on them and track them for me and notify my of any changes and when it is delivered. It does that for free and the app is free also. It even tracks my roommates packages (since we have the same address). Love this app!!! I would give the app 5 stars but I’m taking 1 star away due to the drivers. The drivers refused to deliver my packages to my door because I live in an apt complex and so it was easier/faster for them to deliver to the apt office. I should be treated like any homeowner and have my packages delivered to my door (even when I am not home). They only started coming to my door when my apt office changed their policy and said they no longer take packages at all. They also do not knock on the door or ring the doorbell. I am disabled and home 24/7 with the exception of a doctor appt here and there. The only way I know a pkg has arrived is the WONDERFUL APP!!! Without the app I would just have to get up and check my front door constantly. It is ridiculous that they can’t knock on the door or ring the doorbell as they put the pkg down on the ground in front of my door.
    more
  • UPS OVERALL EXPERIENCE Dec 18, 2019

    By Da1stb
    I’ve had maybe 3-4 drivers get backed up and falsely state they attempted delivery. I’ve also had Supervisors tell me they’ll get my package (medical) turned around and brought right back to me or they have said we’ll call you back within an hr. Some have some haven’t. So it’s the few drivers who log in false information that mess up for the good drivers and I realized UPS stands by the words of the drivers & with that being the case there are drivers who don’t feel like finishes the routes for whatever reason and they get away with this behavior. Outside of those short few, UPS is very reliable. We work from home and children are home schooled so in an effort to make sure we have evidence of deliveries or NO deliveries, we have 24/7 security cameras all around our house now. I do love the fact that you can track the package & 95% of the time it is accurate but there have been the 5% that showed package 3 blocks over we’ll get excited knowing we’re next & then get a text sorry we missed you. So i’ll remain loyal to UPS I just hope they install body cameras/side truck cameras to actually see the drivers on location that’ll cut out those few bad apples logging in false delivery attempts. Happy upcoming NEW YEAR everyone☺️
    more
  • Jun 20, 2020

    By Penultimate Name
    Excellent app. It automatically added a package I will soon receive without my looking up the tracking number. One small criticism. It doesn't list the UPS facilities for pickup. The facility where my packages goto before being put on a truck also allows customers to pickup packages. I was unable to hold the package at this location. The app also doesn't retain history. The FedEx app does retain history which is nice to know. Managing history for those that care about it is important.
    more
  • Jul 15, 2020

    By Ansel Lovett
    App is good,however it would be useful if user was able to type in special or out of the ordinary instructions. Also to be able to request a before/after time line of deliveries requiring a signature.
    more
  • Jul 17, 2020

    By Tink Cat
    It wasn't user friendly when trying to set up. It was hard to understand what to do next, It is giving me the information needed to track, but the information is so big on the page it's hard to read. Now that I have it downloaded it's good. In the end I would recommend this app.
    more
  • Jun 29, 2020

    By Russell Carey
    So far this app is pretty decent. It's a little slow and sometimes cumbersome when loading a package you're tracking. Also, the real time package tracking is not great. I had been tracking three packages and only one of them was "kind of" up-to-date, the second wasn't up-to-date for almost 4 full hours.. The truck was showing in the same exact place for almost that long. The third package showed at the UPS package facility all day and I had no idea when my package was going to arrive.
    more
  • Jul 1, 2020

    By Jose Salce
    Good app to create shipments and to know the day your package might arrive. The real time package tracking is a myth. It tracks the truck where the packages is located, it does not know at all when your package will be delivered. Example: If the UPS truck drive by your neighboorhood at 9am, you might get a notification that your package will be delivered soon. But the driver my deliver your package when returning to the UPS sorting facility at the end of the day. That's could be a 8 -10 hour delivery window. Not even close. It might not show all packages coming to your residence. This app could be much better by adding or making features like returning a pre-paid package better and easier. The app could use the phone camera to scan the return label. Voila! The measuremtent tool is accurate half of the time.
    more
  • Great GUI, International Integration Needed Oct 26, 2018

    By Talltribe619
    This app could easily be a 5 if UPS would add international support for those trying to ship stuff home from other countries.. store location in Mexico, impossible. Also why can we fill necessary paperwork ahead of time in app. Global UPS should also state maximum box size and what they can provide to accommodate packing as the US stores do. I chose UPS out of trust in the US, I ended up having to hit multiple locations because ups store could not help me pack up the box. Store was brand new and was not equipped with necessary boxes or packing materials: Also, outrageous prices compared to DHL, we couldn’t fit all our stuff we bought so we chose ups to ship home, wasn’t until 2 hours before flight home and after and exhausting trip to packing places and then back to UPS only to be told my one box was going to cost $650 usd and the cheaper ground option was not recommended because my breakables would most likely break??? Had I been able to reference this in the app, honesty I would made different decisions. I feel let down by UPS
    more
  • Useful and Convenient, but... Jan 17, 2020

    By SFConcha
    I’ve been using this app for several years to track packages and get delivery windows. It’s improved a lot, but there’s one feature that would make it even more awesome: the ability to give specific instructions to drivers. I keep finding very heavy packages sitting right in front of my front door—when I’m inside my home. My screen door opens outward, so this means that I’m quite literally barricaded in by the package. It takes me several minutes to push the screen door out without pushing the box down the steps and damaging the contents. I’ve left notes and signs on my door instructing the driver to please stop doing that, and to please just leave the box on or under the bench at the bottom of the stairs. Occasionally the drivers read and heed these notes and signs. It would be great if I could simply put that note in my account on this app so that all drivers see it. Right now, I can only select locations from a drop down menu, and my preferred location isn’t an option.
    more
  • Jun 22, 2020

    By Mayson Allen
    The app unfortunately has a lot of bugs. I've had to have Mychooce address deleted twice, it automatically set the wrong information for me, then wouldn't let me edit it. The verification code via phone call or text, it said my new address was invalid (it wasn't) and so was my phone number (it wasn't). I answered the 'Knowledge quiz' correctly, then tried to continue and it said service was unavailable. I've been struggling with this app for two weeks now. Tech support hasn't been able to help.
    more
  • App is just as slow as the company Jun 11, 2020

    By LiddyCameron
    I don’t know if it’s the app or the drivers. My tracking doesn’t update for days and then all the sudden a bunch of scans show up at once. It seems like I never know where my packages ACTUALLY are. Then whatever the original delivery date is, it always seems to get pushed back. Whenever they give me a date, I always just assume it’ll be a couple days later than that. Whenever I see a company has used UPS to ship me something, I’m immediately disappointed. At this point, the post office is more reliable. Also running into the problem where it changes my preferences on its own. I have ALWAYS had all delivery apps set to text messages for every single update imaginable. I have 3 packages I’m waiting on currently (2 of which have already had their delivery dates pushed back). One is “supposed” to be delivered today but under the manage section, it says nothing is scheduled to deliver today! I guess one tab on the app is realistic and one tab spouts out lies that gets your hopes up. Anyway, I wanted to make sure I got a text notification when (if) it arrives since drivers out here don’t knock or let you know they put something on your porch. Went in to the settings and all my preferences were changed to email! This is the second time the app has done this to me!
    more
  • Jul 10, 2020

    By Kathy TurtleToo Kent
    I've spent an hour and a half trying to log into my account. I used this app 1 time two years ago and it won't let me log in thru Google, Facebook, or anything else. How infuriating! Not the powers that be have ever single piece of information on all my accounts! JS I'm a valid customer! And your app needs more than a little help.
    more
  • Jul 17, 2020

    By Gabi B
    Long time now where it opens brings up tracking number, then shuts down with message saying no Internet connection. Funny since I'm using it with other apps no problem. Only UPS my choice app gets the error reading, but give no reason why it can't connect..... AFTER it already did. What's with this? Used this daily, now have to use desktop works there....SAME Internet condition. So it's obviously this app. Please fix this glitch.
    more
  • Jul 10, 2020

    By Derek Murray
    Following my package magically appeared in the app for ten minutes. Then I momentarily lost my internet connection and the feature disappeared when I reloaded the app. This would be a five star app if you could follow your package. Not sure why this feature showed up momentarily for the first time and then quickly vanished.
    more
  • Worst App EVER!!! Nov 14, 2019

    By debrudder
    I finally got through to UPS and had them delete my account. Hopefully this time they followed through! Apparently, last week they did NOT change the settings like they said they did! I downloaded the app in the summer and had 1 package routed to my local UPS store. I have tried to change the settings in the app but apparently the app will not let me. Now EVERY package is sent to the UPS store. I have a broken right foot and can’t drive. UPS CHANGES the address I have my packages addressed to and is sending them to the local UPS store, where I can’t get them! If this continues, I will NOT do business with companies that use UPS! Also, on 11/8 UPS said my package could not be delivered because of severe weather. I am a TEACHER and EVERY school in the Greater Cleveland area was in session. Explain to me how if schools are in session the weather is TOO BAD for a delivery company to operate! Guess what happened today? Yep, UPS changed the delivery AGAIN back to the store!!! I had to call and make a stink again today. Hopefully they will deliver to my house. FYI I will NO longer order from companies who ship via UPS. Since I am sitting around with a broken foot and nothing to do I will use my time contacting the companies I make purchases from.
    more
  • Obnoxious Dec 18, 2017

    By MrFactotum
    I'd used the app for some time but because of issues with it I deleted it. I then decided - some time later - to reinstall it. This is where things went south like a bullet. Well, for the second time, really, or I wouldn't have deleted it in the first place... But I digress. I tried to log into the app using the account info I originally used when I had the app the first time around. Either my id or login "weren't recognized" but I couldn't get a password reset because the email I used when I opened the account is now defunct. So I create another account. But I get to the end of that process only to find out I can't create another account because my shipping address is already associated with an account so won't I please log into the existing account? Ummm, I CAN'T! So I try to find contact information for app support that will ACTUALLY TAKE ME TO AN APP SUPPORT WEBSITE. Hhahahaha hahahhahahahahahahahahahaha hahahahahahahahaha! No, I don't need tech support for worldship software or for printing labels or for shipping a package. I need iPHONE APP SUPPORT! Its either laugh or cry at this point and since it IS sort of silly that a company that can deliver packages around the world can't hire someone to create a useful, functioning mobile app I've opted to laugh!
    more
  • Worst ever Dec 13, 2017

    By YoungGunDiesel
    When I first seen the low rating of the ups app I assumed it must be a low quality app. I then learned the app is well made, it’s the company itself that’s very low quality. Since it’s the season to get Christmas shopping done I’ve decided to ship with UPS and right off the bat I can tell this company does not understand the word “fragile” my first item came to me smashed to bits. Luckily the shop I bought it from was understanding to ups’s ways and sent me another for free in a much much bigger and overpacked with support material for ups’s handling. But I can’t write a review based off one incident alone, so I gave them another try with my 2nd package. Aside the fact the location is just out of driving distance from my home I still had it shipped through ups. For the first SIX days ups claimed it was shipped and on its way...FOR six days... on the 7th day I get the email the truck is delayed and no expected delivery time... a location that is 7hrs away and the truck drove for SIX days and is still delayed??? Worst shipping company ever and I can completely see why the low review score...app is well done though.. you can easily find out when you WONT be getting your packages...p.s you should add a check box for “is your item smashed to bits”
    more

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