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UP® – Smart Coach for Health

UP® – Smart Coach for Health

Jawbone

Track your health & fitness with UP to get personal tips and beat health goals

4.0 52K+ Reviews
1M+
Free
56.7MB
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  • Free
  • Feature Rich

Negative Reviews in Most Helpful

24.2% Negative Reviews

Out of 120 most helpful reviews

  • by matchamaki mochi

    I had to change my positive review of the app I left last year. I am experiencing the same issues one of the reviewers here, I believe Subhankar Ghosh has. The app is paired with the band, it seems to be working, but nothing shows. None of my steps! Can you please explain why this is happening? Is UP not providing support anymore?

  • Very frustrating and disappointing!

    by stellarboi

    I have worn a Fitbit Flex for several years. I decided to try a Jawbone UP because I liked the look and capabilities of the Jawbone. The first UP I purchased was very difficult to set up. Took a couple of days and many hours to get it up and running, only to have it shut down and cease working after two weeks. Searched the Internet for instructions on how to get it up an working, tried everything to no avail. Jawbone customer service was absolutely no help. Very frustrating! Returned it to where I purchased it. Tried a second UP2. Followed Jawbone instructions. Same problems with the second one, couldn't get it to charge. I had to return it as well. I then purchased an UP3 thinking that being a newer model it would be easier to activate. WRONG! Could not get this model to charge as well, and would not sync to UP App. Extremely disappointed with Jawbone UP products. Have returned to wearing my Fitbit Flex. BUYER BEWARE!

  • by Afroz Ahmed

    Changed my rating to a 2. I have a Hauwei talkband and everything is synced up to UP but none of my steps or workouts reflects. When I disconnect and reconnect it again, it will work for a few days but only if I open the app - after a few days nothing! Why isnt it syncing properly? Why cant it automatically update my steps very day with me having to open the app. Very annoying and seriously considering uninstalling.

  • by Elaine Scheller

    I used to love this app. I could drill down on sleep etc and add notes. I use this for medical tracking. I loved it. At some point after an update, I can no longer drill down on anything or add notes. I have an up3 and a Droid Moto z. No support response from UP at all. What little I got was worthless. I followed all online suggestions repeatedly with no positive effect. Now my app, my band and my tracking are of no use to me. Looking at a replacement. I hope you have better luck.

  • by Subhankar Ghosh

    The App is not showing any data since today morning. It's showing as 'syncing data' or 'crunching numbers' as usual, but not the readings. The internet connection is ok. The band is also fully charged and paired with my OnePlus 5 device. Haven't faced this issue since the last 6 months of usage. Can you help?

  • by Janese Knight

    I'm very dissatisfied the app. 🎯doesn't even work it keeps showing up " internet connection required" I'm not understanding WHY I'm watching Netflix, I'm watching Amazon Prime, Tubi and using services from the same phone. I uninstalled it and reinstalled it and it still does not work. I've taken it off of Wi-Fi (in house) I have a high-speed data at that and it still doesn't work still shows connect to the internet. 😯💩💩💩 I don't even know if the devices features work well because I can't connect to the app this really sucks

  • “SERVER TROUBLE” for a week?

    by J.McSherry

    I am SO disappointed. A week ago, I would have given this 10 stars if I could have. Everything from the band to the app was perfect for me & my goals. I loved it. Then a week ago, all it will log is my sleep. It won’t keep my food logged and, though I feel it’s celebratory vibration when I’ve reached my step goal, the logged steps within the app remain at zero. No customer service help found anyone & there are reports of the business closing & getting an ‘F’ rating with BBB. Sooo I’m not entirely sure what’s going on, but I’d love this to be resolved because I don’t want to switch. I did try all the different “resets” I could research, none of which have worked. Has anyone else experienced this? I read through some reviews & didn’t see this specific problem.

  • by Amara MacLeod

    Suddenly not recording my or my roommates steps. Re-paired, no live... ALSO The app needs to allow the user to manually correct information. I can not always wear the device. It gives erroneous sleep information. When it's on the night stand AND put into sleep mode. The band's data to the app supercedes mine. Also is reading my nightstand's BPM apparently. Needs a "not wearing band" feature. Desperately.

  • From First to Worst!!!

    by RoBear de Lyon

    For several years I've been hooked on Jawbone Fitness trackers. I came for the sleek design but stayed because if the App. I just bought my 4th Tracker from them Up24,Up2, Up2 and again another- which got sent back. I new they went into Bankruptcy but heard they wanted to evolve into more health tracking devices. But when my last tracker arrived it wouldn't pair with my phone.... based on years of experience with their products I new the tricks to get that working. But never could get it to synch with the App. Multiple emails to the help desk no response!!! That was a over a month ago! They lost a strong advocate and customer for life. If they do make a comeback in the space I'd warn everyone to stay away. Looking for another device and app now. Signed - Disappointed

  • by Carol-Anne Phimister

    Like other reviewers my UP does not sync for days. It says it is, is crunching the numbers then nothing happens. It frequently loses connection or can't find the band and isn't holding a charge for the amount of days it should. An email to the company has not been granted the courtesy of a reply. It worked perfectly up until 3-4 weeks ago and I was delighted with it (my second one as I was so pleased with the performance and accuracy and had been a 5star review). Sadly, not now. Very disappointing and very poor customer service.

  • Worst customer service

    by Woppledorf

    As much as the app is helpful, the customer service at UP is terrible. I bought an UP band almost 3 years ago. It fell apart before the first year warranty was over, and I am very careful with my electronics. I went through the ridiculous hoops they force you to go through for a replacement. They told me they would send a new band. Fast forward over a year. I email them asking why I never received a replacement. Over a month later they respond asking me what I'm talking about... I send them the original ticket and explain. Then they have the nerve to tell me I need to look up all the same information I already sent them because they lost the original because of some bs revamping in support... almost 2 years later... Bye UP. Hello Fitbit.

  • by A Google user

    With their bankruptcy the servers are now fully disconnected. And whilst we could not longer see heart rate data but only sleep data, this too now seems non functional. It's a pity a last minute hotfix could not have been created where basic heart and sleep rate could continue without server contact.

  • Jawbone is Dead

    by molsenak

    Jawbone’s dead & left it’s users hanging without an apparent way to communicate with the company. Servers aren’t running to support the apps so now your UP device is an expensive paperweight (devises are too small and light to weigh down paper). I love my UP - it’s small and delicate for a fitness tracker. I don’t like any of the others. I love the colorful & ease of use of the app that for me includes everything I want & need. Now both are useless. UP products are still being sold without a disclaimer that it’s useless. I’d be happy if they just made the app a stand alone product; I don’t need to store and share my data with a community. I just want to able to track my progress towards my goals. Get your act together Jawbone & fix this for your loyal users!!

  • It just stop working

    by KatyLeo

    I start with jawbone 24 , everything was perfect, of course there were some days that without a reason stoped working and didn’t show any activity .. but after one year it always showed (network unavailable) and never connected to network after that :( .. I put that aside... after few months I didn’t know why I’ve bought another one 😰 jawbone 3 .. everything was perfect until it started to not work properly... on and off it gave me false information about workouts and sleeping track ... and suddenly it stopped working 😭😭😭 same as last one always shows (network unavailable) .. never buy jawbone again..

  • No Support No Customer Sevice

    by AX771

    Go ahead and try and reach Jawbone Support. They are non-existent. For those of you who love your Jawbone like I DID, if anything ever happens to it, or you can't get it to work right forget about help. They don't answer on Twitter, Facebook, toll-free number, company number, or when you fill our forms on their website (I've filled out 5 in 2.5 months). Don't believe me?, try and contact them. Last time they responded or posted was months ago! Something is certainly UP and it's not their quality assurance. If you haven't bought a Jawbone yet, don't. If you recently did, take it back! At least that other tracker you were thinking about buying has someone running the company!

  • Don't update

    by RosieNY28

    This update ruined my up3 tracker, causing it to stop syncing, but continuously attempting and draining my iPhone battery. Followed multiple online troubleshooting recommendations on their website including one suggestion to delete the app and reinstall. Big mistake - now the tracker can't be detected at all. Hours spent trying to resuscitate my tracker, including soft and hard resets to the charging cable with no success. I know Jawbone has been through a lot in the last couple years, but this update was essentially an order to self destruct. I really loved this tracker, both functionally and aesthetically. RIP my up3, you will be missed.

  • Lack of support- So disappointed

    by yogi168

    I loved my up so much I bought one for all my close friends(8!). They in turn told their friends and we have( had) about 30 people we follow and encourage. That started year ago. Now I broke my band and so did some others and we bought replacements... none of them work. We tried reaching support by calling and email but NO ONEreturned our calls or emails. Now I have 4 bands that don't work. What started so promising had turned disastrous. If they are no longer supporting their product DO NOT SELL THEM!!! You had a great product that now is useless and a waste of our money. So DISAPPOINTED!!!

  • Nice when it works

    by Appr3333

    The band frequently locks up with only a blue light and refuses to charge until connected to a strong wifi (not a hotspot). Even when working it takes forever to retrieve data and "crunch the numbers" and sometimes the app even refuses to open. It's nice for tracking sleep, although it's very difficult to correlate when you were awake or in REM sleep with the tiny graph. In summary, it's a nice idea but both hardware and software need work. To top it all the clasp comes loose easily and I've found it dangling on my wrist several times!

  • I am very sad!

    by The Queen Goddess

    I've had an UP band since the first band that came out. The Jawbone Customer Service used to be stellar. Now they don't respond to calls or emails....nothing. I have emailed them 20 times no one response. My band doesn't work. It doesn't sync then it works and then it syncs then it doesn't. It's very frustrating and useless. I'm researching other bands to look for. I love all the information on the app. I love everything about it....the articles, the exercises, the sleep information. No other band gives you all of that but if it doesn't work, what's the point!!!

  • What is Up with server being DOWN

    by Starcraz33

    If been a big fan of the UP2/3 trackers for a long time. I could fill a small shoebox with the units that have dead batteries or have fallen apart. But I keep buying / using them because I like what it does for me. At least until the last week. Both my wife and I are loosing data, having sync trouble, and getting Server Unavailable errors for a solid week now. Is there anybody still at UP? Have they turned off the lights and neglected to inform their registered users? Now that the end is apparent, what is everyone moving to?

  • AWFUL service and poor quality product

    by Meerminaanhanger

    My tracker broke in half after less than a year. It just simply started to tear in half. I have been in a one-sided discussion with the customer service since October 2016 without any success and this is after they already agreed to refund me! What followed was MONTHS of me contacting them and them responding with their system is backed up and I have to wait another month for my refund. After that they just stopped responding. This is a horribly unprofessional company and I am strongly advising everyone to stay away!

  • Not syncing with the network.

    by CustosProDomino

    This thing pretty much stopped syncing with the network on May 22nd and it is now June 8th. I knew this time would be coming soon and I would be switching to Fitbit. The tech support for UP bands has been crappy since the beginning and the “smart alarm” has never worked right (it simply goes off at the 10-20 minutes before your alarm is set no matter what sleep cycle you are in). I will probably hold off till the actual band breaks which will be in 3-6 months and purchase the competition.

  • iPhone overheating and massive battery drain

    by nelson.wp

    During and after setting up my Jawbone UP3, this app and tracker used 40% of battery within minutes. I've always taken really good care of my iPhone, and it's very important to me because I use it for everything. The iPhone became really hot, and I'm concerned this could cause damage if your app and tracker continue the odd behaviors. I've checked on the issue and basically this means your app is revving up the CPU chip, which is so powerful -- it's usually only utilizing 5% capacity under normal usage. Please fix this issue. Thanks.

  • Intermittent and unsecure

    by zikasdeb

    Half the time, despite having to adjust the clasp multiple times a day, the device doesn't record my steps, whereas my iPhone does a better job. I'm having to recharge the device every other day to every third when it tells me it's charged for 7 days. It doesn't record my sleep half the time and doesn't record the times I've been woken by my dog so that she can go outside. I wish it were a better device. I like the design of it.

  • Not reading sleeping time correctly

    by 明子

    This UP 2 has been a problem with reading sleep. As far as I can say is that what time I went to sleep and wake time. It hasn't been accurate at all...and not pick up any sleeping periods so many days. I get so disappointed with UP. Update comment: Still UP having a problem getting an accurate reading for sleep (what time went to sleep ) so I discourage to use UP. Need much improvement on sleep reading.

  • Great band and app but it constantly breaks

    by Rjuzapavicus

    The app and the band are great when they work. I have replaced the band about 8 times in 3 years and last year customer service stopped answering my emails and there is no contact number for help. My band that I purchased in August only syncs itself randomly and doesn't hold a charge for more than a day. I'm finally switching to a Fit Bit. I'm tried of buying a product that keeps breaking.

  • Update failure

    by Cacao9169

    I recently purchased a 3rd Jawbone UP3 because I'd had success with it capturing the information that is important to me regarding my health, but adding the new upgrade has made this one week trial a total failure. It isn't capturing any of my steps, my heart rate hasn't synced properly, it's not buzzing for the reminders that I'd wanted regarding movement and hydration. I am going to try once again to resync this tool; if nothing changes it's going down the drain...

  • LOOK AT REVIEWS BEFORE BUYING

    by Lindarose1228

    I can not believe how bad this app is along with how bad the tracker is. I spent $89 on this tracker and I’m having issues with it. I have attempted to contact support online (the page refuses to load on multiple sources- phone, Mac and windows computer), they are not active on Twitter or Facebook, and I can’t find a number to call them. The app doesn’t work if your having issues with pairing. I tried loading the help page and it’s just blank. What a joke of a company

  • The app doesn’t track steps with iPhone X

    by Javachica1

    I have used this app for a few years with the up24 band and switched to the iPhone to track the steps about two years ago. I got the iPhone X and it will not connect to track steps. It states to go into Privacy>Health>UP but when I go into that it is blank. Really hoping they can fix this because I thought the app was a nice snapshot of my Runkeeper runs, Withings weight, and steps.

Negative Reviews in Most Recent

  • by A Google user

    hi this app wont let you sign in just keps loading

  • Account setup issues

    by StonerDan72

    I can’t seem to set up an account. Apple iPhone 8’s. Any assistance would be great

  • poor, I can’t login

    by georgechee.ca

    This app closed update function about 1 year , users can’t login and bind their device.

  • Useless

    by jabrma

    I can’t honestly rate the app because it won’t allow me to create an account. I have went through the steps multiple times, on multiple occasions and continue to get an error message. I have talked to some coworkers that are having the same issue. It’s super frustrating especially when the error message doesn’t give a reason why the account wasn’t created or how to fix the “error”.

  • by Mauricio Santos

    defunct, app is useless, can't sign up

  • Used to love this

    by Beezahhh

    I used to love this app, but it hasn’t been working for a very long time. The issue is with the app yet it states there is a network connection issue. Sign out and you won’t be able to sign back in.

  • by Farah Swaidan

    it is not working on android samsung, I even tried on iphone and I'm not able to sign up 🙄

  • Too bad

    by Corylf

    I began my fitness tracking with jawbone after doing a lot of research when they first came out on the market. I loved their app and the tracking. ❤️❤️❤️ I upgraded to the latest Up4 years ago and my only gripes was durability and the dumb clasp design. I bought through Bestbuy and got the replacement warranty. But all good things come to an end. Bestbuy stopped offering the warranty and then stopped carrying the jawbone up’s. Functionality was awesome and the app was so user friendly and easy to look at. Unfortunately Fitbit pushed them out even though in my opinion the function and tracking was superior to the Fitbit. 😡I’m hard on watches and need the replacement guarantee from Bestbuy. So I relented and went over to Fitbit. I’ve never been as happy with any of the Fitbit products I’ve owned. I find the app somewhat lacking and not user friendly, or al least not as user friendly as the jawbone. Recently Besbuy also stopped offering the replacement guarantee on the Fitbit. It makes me wonder if there’s a trend here. 😳 I bought another Up4 recently from Walmart.com $18 thinking I could go back to it but discovered and was sorely disappointed to find you can no longer set up an account with jawbone to set up and run the tracker.😩 I’m returning the Up. ☹️ maybe I’ll give the Garmin a try.

  • Can’t sign up

    by Azmi98

    I downloaded the app and needed to sign up but it won’t let me. I’ve tried multiple times and it hasn’t even let me create my account. It just says fail Customer Exception.

  • by Jin W

    Bought new jawbone end of May, servers down since. Cannot use. Given up. thanks for nothing.

  • by Lisa Jackson

    I had loved this app. But they just shut down one day with no notice and no options for the many users. But the useless wearables were still being sold. The company closed to focus on health products, but I wouldn't trust this company. Imagine you are hooked to one of their monitors and th e next day the servers are shut down..then what?? Not to far-reaching because that is exactly what they did here. I wouldn't trust them. How you do one thing is how you do EVERYTHING. So unprofessional.

  • by fiona Owens

    having been using successfully in the past but now it wont load, have re-installed a couple of times

  • by A Google user

    can't even set up a profile. as soon as i agree to the terms, i hit submit, and then it never goes further. First impression fail.

  • by Ginny Drumm

    Total waste of time.

  • Frustrated

    by steffgmn

    I’m this app won’t even let me create an account!!

  • by Cam Uribe R

    its not letting me sign up

  • Not work

    by alias469

    Why this application is not working why it is also available in the app store??????!!!

  • It won’t let me register

    by kazzoo boi

    I’ve tried like 30 times and it just says try again.

  • Can’t sign in

    by keyboardmastee

    I would rate this with 5 stars, but when I was trying to create an account for myself it would fail. I tried maybe ten times going back and putting in all my data, but it will always say “sign up failed”. I am pretty frustrated with this app.

  • app is a joke, not real

    by Ms.Touchie

    These is no signup or login hostname.

  • App no longer functional?

    by abcdeedgs

    Have tried to log in several times and the app will not open. Was very easy to use and track, seems to no longer work

  • No directions

    by nickname cant even go

    I purchased this a year ago and no instructions were in the box-so I have not used yet. Looked up on line and was no help. So my rating is a one. Disappointed

  • Can’t connect on phone

    by LusaCara

    Is the server down? Up2 will not connect via my iPhone.

  • Won’t let you login in

    by eliapps

    Horrible I can’t even sign in ! I had to reinstalling the apps couple time .... need to fix your system ASAP .

  • Jawbone down

    by Live Barncats

    As Jawbone officially died and Jawbone Health rose from its ashes, the company put together a (poorly communicated) transition plan, which includes Health Hub servicing all Jawbone hardware in the future. The Jawbone UP service is one of the features that'll be transitioned over to Health, but the service is currently seeing some disruptions. Jawbone users have been complaining about it not working, and not being able to sync their devices to UP over the past day or so.

  • Jawbone out of business

    by shsjsnnsn

    Why is Apple still have the Jawbone Up apps on AppStore? Jawbone doesn’t service it’s app, user can’t log in.

  • Frustrating

    by hdburt

    I got a new phone and downloaded the app back, won’t let me log in says error, won’t let me make a new one either. I used to love this app. I’ve tried several times 😭

  • Out of Business

    by rru42

    This app requires you to log into a Jawbone account. They have gone into liquidation so the sign in no longer works. Makes the wearable and this app worthless.

  • Annoyed!

    by PugMotherOf3

    App won't work. I've read company went belly up, but the app should still work. Shame on you jawbone!

  • DO NOT PURCHASE THEIR PRODUCTS

    by antvsk

    Jawbone servers are down, therefore their devices are expensive paper weights.

  • Error

    by nsights5

    I just got an Up 2. I had an older Up before and the app for that worked fine for me. Now this one won’t allow me to sign in and says there is an error? I’ve tried waiting a day or 2 to try again but it still comes up.

  • No Longer Supported

    by Kona rider 808

    Useless! UP is no longer in business. The app is no longer supported. Both UP applications should be removed as options.

  • Jawbone is Dead

    by molsenak

    Jawbone’s dead & left it’s users hanging without an apparent way to communicate with the company. Servers aren’t running to support the apps so now your UP device is an expensive paperweight (devises are too small and light to weigh down paper). I love my UP - it’s small and delicate for a fitness tracker. I don’t like any of the others. I love the colorful & ease of use of the app that for me includes everything I want & need. Now both are useless. UP products are still being sold without a disclaimer that it’s useless. I’d be happy if they just made the app a stand alone product; I don’t need to store and share my data with a community. I just want to able to track my progress towards my goals. Get your act together Jawbone & fix this for your loyal users!!

  • Can’t even sign up

    by Alison Noel

    I would love to use this app, but I get all the way to the end where I enter in my information, and it will not move forward. It only give me a message that says, “cannot complete sign up, please try again later.” I shut down my iPhone, I deleted the app and then re-downloaded it but, still nothing. Frustrated!!!

  • Up 3 regime

    by Lu-6

    After one year of using the band I’m so disappointed as the network is not connecting!!!!! Why? Is this a new way for us to let us purchase a new band each year or what? I discover there is no update even here in your page!! I’m so disappointed with you!!

  • I can’t make my account

    by nnnn1818

    Why

  • Servers are down for good

    by TWC KU

    Won’t work anymore so freaking mad

  • 😐

    by AnimrArtist

    Dosent.Even.Let.Me.Sign.Up

  • Won’t work

    by dseeley8528

    I bought the bracelet soon to find out I cannot create an account although it did connect to my phone.

  • Not working !!!!

    by addoseri

    Why???

  • Company has sunk.

    by Katieb94

    App will not work, company has gone under and servers are not up. They will not allow you to make an account and there for rendering the product useless. Hope you can get a refund.

  • Giving up on UP

    by aspiring poet.

    Not only did it seem to lose all my stored info. But when I tried to reset my password but keep getting error messages. I decided not to start over but try a new app that has a much better rating. May check it out again some day but may not.

  • Doesn’t work

    by twitcar

    Awful. Attempted numerous times to create account without success

  • I cant create an account

    by mekekm

    This is my first jawbone and i didnt know why i can create an account to it. What im gonna do?😭😭😭

  • CAN’T EVEN SIGN IN

    by Karagan

    Just that! Not worth your time.

  • Jawbone gone bust!

    by John_Maden

    The press report Jawbone have gone bust in 2017. I can’t log into account for my UP2 or get device to activate with app. Suggest Apple remove app from store.

  • Can’t even create an account

    by jsnsbdjla

    Every time I try to create an account it says “sorry we were unable to create an account, please try again” Have been trying for about 4 days now, guess I wasted my money on an activity tracker.....

  • Will not sync to app

    by Charchar3110

    I have an Up3 and it will not sync to my phone at all.. very disappointed

  • Won’t let create an account

    by Frenchwi

    Just spent $3 and it will not let me create an account.

  • Currently useless- needs fixing

    by jenniferLee30

    This app used to work great now it says there’s a network problem and by the looks of it, this problem has been happing to a lot of other people and for months now. Would be nice if they just discontinued the app and get it off the App Store if they’re not going to fix or update it.

  • Account issues

    by BiGbOI AnGeL

    It’s not letting me make an account

  • Network not available

    by Un bejeweled

    This used to work great but as of May 22 it quit tracking my sleep and says network not available. I un installed it and now it won’t creat an account for me or let me sign in. Idk if the app even works anymore of it they just left us hanging with no support.

  • eh

    by HeirRoss27

    won’t let you sign up.. waste of 3 bucks

  • Won’t work

    by $spiph$

    I just got a up2 and it won’t let me create an account so I am able to use the bracelet

  • No network

    by K8rx

    My tracker used to update to the UP network, and for the last several months, the network has been unavailable. I don’t know what’s up with this, but it’s pretty much destroyed the usefulness of my band for me. Fix it.

  • Forget, they don’t exist anymore

    by Crisnofear

    Do not buy any Jawbone sh.. device, they don’t work anymore and the servers are down.

  • Sign up problems

    by AnnDYo

    Won’t even let me sign up for an account to get started. Keep getting a message to try again. Made several attempts and variations.

  • Won’t let me get into my account

    by Superdavekc

    Got a new phone and now it won’t let me in

  • Is it still alive in its business?

    by kmlee_bristle

    The server is keeping silent. Everything is up in the air. Knocks on wood for its vivid life.

  • I can’t even I create an account

    by Refal10

    I can’t even I create an account

  • Does it work on iOS 13 ???

    by hana_qader21

    ??????

  • App doesn’t work

    by LouLew79

    I can’t even create an account. It just keeps giving me error messages. Beyond disappointing. The company has went under and clearly isn’t supporting the technology anymore.

  • Should be removed from App Store

    by eigenv1

    Great app until May 2018 when their servers were shut down. The company went bankrupt. Some users received a message that servers would be up “soon”. A month later, still no server connectivity. I’d wager that UP is finished in terms of internet connectivity. It is a shame as the App was pretty good.

  • It doesn’t connect to WiFi

    by Skanushka

    I tried connecting it to data as well and it just doesn’t connect. This is so frustrating

  • AWFUL service and poor quality product

    by Meerminaanhanger

    My tracker broke in half after less than a year. It just simply started to tear in half. I have been in a one-sided discussion with the customer service since October 2016 without any success and this is after they already agreed to refund me! What followed was MONTHS of me contacting them and them responding with their system is backed up and I have to wait another month for my refund. After that they just stopped responding. This is a horribly unprofessional company and I am strongly advising everyone to stay away!

  • Doesn't work at all anymore

    by missmaggie0126

    Apparently jawbone is bankrupt. The app no longer works and there is no support. What a shame. I loved the band and the app until recently

  • Unable to connect

    by Miz Friz

    Unable to connect to server since 22May So I signed out and then tried to sign back on. No go! Please help!

  • Upset

    by Katie ingles

    Pretty annoyed, We recently purchased replacement battery chargers and were shocked to see them so cheap, only to further realize after we received them that Jawbone is out of business and their products no longer work :( sad I wish I was able to use my Up2 but guess Ill get a fitbit

  • Won’t let me make an account!

    by dhidnejekwks

    Every time I try to make an account an error appears. I’ve tried multiple emails, changing my information, restarting the app several times and nothing works. I used to use this app a year ago and it worked fine so I’m really disappointed.

  • Won’t even let me sign up.

    by ohcae

    I purchased an UP2 band yesterday, and today I tried to sign up for an account. However, it just gives me an error message and won’t let me create an account. Would definitely like for someone to help me with this. Can’t even use the thing.

  • It does not let me to sign up

    by f6m1995

    It says error whenever I proceed to signing up after entering my data and accepting the terms. And there is no customer service or contact button in the app to reach out for help :/

  • Help!

    by iron cutter

    Would love to have this app again. So comprehensive. It quit working weeks ago (except for tracking steps) and I can’t reopen an account. It keeps telling me to try again. I don’t know of another app that has all the features this one does...:(

  • Will not sync

    by sellah

    I’ve been using this app to help sync with my Plate joy meal planner app. Now all of a sudden my meals don’t crossover over anyone more.

  • Not working

    by Saintsfan 1966

    Purchased a band a week ago and found out the company was closed. They should remove this app from the marketplace.

  • Not syncing with the network.

    by CustosProDomino

    This thing pretty much stopped syncing with the network on May 22nd and it is now June 8th. I knew this time would be coming soon and I would be switching to Fitbit. The tech support for UP bands has been crappy since the beginning and the “smart alarm” has never worked right (it simply goes off at the 10-20 minutes before your alarm is set no matter what sleep cycle you are in). I will probably hold off till the actual band breaks which will be in 3-6 months and purchase the competition.

  • The app won’t create an account

    by Liddy561

    Bought my Up 2 weeks ago and the app won’t allow me to create an account, I tried different devices, different emails but nothing but money wasted

  • Won’t work

    by Stacibell

    It won’t let me sign in or make an account

  • Out of business

    by Moleasses

    Apparently they have shut down the website. Can’t sync or even log in. Sad because I did enjoy tracking activity and sleep for a reasonable price. Fit bit is expensive but I guess I need to get one.

  • Can’t even login

    by stupid_app_nickname

    I’ve had this app for less than a day and after multiple efforts to login have become increasingly frustrated. I’ve never had the app, trying to create new account. I get the error sign up failed. Sorry we can’t create your account, please try again .....

  • Not working

    by LorAnnW

    Not accepting sign in. Tried creating new account but also not working. Forget password help not working. Useless. Help please!

  • Disappointed

    by BEE ATCH

    Have been using the app since January. Last week go to add my food and says no connection. I have service and all my phone settings are correct. I logoff and attempt to log back in with no success. Delete app and download it AGAIN.... Still can’t get logged on and tells me there is a problem with my connection. All my other apps work so it’s not my connection. Deleting and moving on to something better!

  • This app doesn’t work.

    by Alexis-562

    Jawbone servers are down can’t access the app which makes my new up 3 basically useless without being able to register it.

  • Cannot sign in

    by Busaleh

    The app keeps saying my password is wrong, and then I try to reset the password it says error, cannot process this request. I have been having this issue for 2 weeks now.

  • App doesn’t work . What’s going on with jawbone

    by gcwms

    Help !!! Jawbone will not let me set up an Acct. What’s happened?

  • Updates needed

    by Timbo###

    This Ap has not had an update in a year. There are many bugs that need fixing. It used to be pretty nice when it worked.

  • APP NO LONGER WORKS

    by Walake1516

    Typical to Jawbone, their app no less beer works but they continue to keep it in the App Store.

  • Can’t use

    by Mannyyyp

    I can’t even create an account, much less use the app. Have tried uninstalling and reinstalling app...nothing.

  • Stopped working saying “Network Unavailable”.

    by HeavyFoot

    This was a great app but stopped working on May 23. It says Network Unavailable. Hope they bring it back.

  • It just stop working

    by KatyLeo

    I start with jawbone 24 , everything was perfect, of course there were some days that without a reason stoped working and didn’t show any activity .. but after one year it always showed (network unavailable) and never connected to network after that :( .. I put that aside... after few months I didn’t know why I’ve bought another one 😰 jawbone 3 .. everything was perfect until it started to not work properly... on and off it gave me false information about workouts and sleeping track ... and suddenly it stopped working 😭😭😭 same as last one always shows (network unavailable) .. never buy jawbone again..

  • App Not working...... AGAIN !!!!!

    by Smlz167

    Jawbone App has not been working the past several days. “Network Unavailable”...... happens way too often, unfortunately !!!! Please, Tech Support Team try to correct the issues and fix this. Thank you

  • App doesn't work anymore

    by Sushisauce2

    I know they're not making these devises anymore, but the one I already have is pretty much useless now. The app is constantly freezing and crashing and won't save any of my data. It's basically a glorified wrist band/alarm.

  • Problem connecting

    by smijen

    For the last four days I have been getting a Network Unavailable message. It says my data is being saved but it is not showing me any of it.

  • Log In Problem

    by goldone06

    Something is wrong with the app unable to log in and unable to reset password.

  • Ugh

    by alsbrn

    No network connection... won’t pair... can’t even get to the help section because of no “network” connection. Waist of money

  • Great

    by Screaminmmi7

    The app and website are not working. My band won’t sync getting error network unavailable so I deleted the app and redone loaded it and now can’t login.

  • Not Working at all

    by juanitobanana

    Not synchronizing with Jawbone server for two days and their page is down also. I believe the company closed and we will not be able to use the app anymore.

  • Firmware update malfunction!

    by kathmsmith

    I have used the up three products for over five years and I bought 2 new Jawbone up 3’s but they don’t connect after the firmware update that the app made me do. After returning one new Up 3 band for that same problem and having the second new Up 3 band have the same problem (of not connecting) after the firmware update, I realized it’s the update that was the problem. Please fix the product and firmware!

  • Needs a major update!!!

    by a hill

    Needs iOS 11 update and iPhone X update.

  • 非常不好的体验

    by It807

    199美元买到的UP4. 仅仅用了不到1年电池就不好用了,然后保修更换了一支旧的,没用多久发现手腕的表带竟然是开裂的,再次要求保修,得到的答复是已经过了保修期,不能享受保修,真的很叫人失望,这个钱花的非常不值得。使用用它好像除了监控睡眠给出一些数据之外,走路和跑步的测量并不比别的手环更出色,所以,它不值得这个价钱,我不建议购买UP系列的手环。

  • LOOK AT REVIEWS BEFORE BUYING

    by Lindarose1228

    I can not believe how bad this app is along with how bad the tracker is. I spent $89 on this tracker and I’m having issues with it. I have attempted to contact support online (the page refuses to load on multiple sources- phone, Mac and windows computer), they are not active on Twitter or Facebook, and I can’t find a number to call them. The app doesn’t work if your having issues with pairing. I tried loading the help page and it’s just blank. What a joke of a company

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UP® – Smart Coach for Health

UP® – Smart Coach for Health

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