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UNIVERSE

UNIVERSE

NCSOFT

Global Fandom App UNIVERSE

3.5 Ratings 67K+ Reviews 10M+ Downloads

Ratings & Reviews

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  • It’s getting better but I still have some issues Feb 2, 2021

    By Sevyn360
    I pre-downloaded the app when we were able to so once it downloaded I was all set to explore. When I was finally able to open the app there were major issues like lagging and so on. Since the first day there has been many updates and improvements. I like that user feedback is being listened to. Now for the issues with the app I would say there is still some lagging but it doesn’t do it as much as it did the first couple of days. I’m trying to complete missions but some of them I am unable to complete. For one mission you have to purchase Love’s for the first time. I have purchased them like three times and I haven’t gotten my credit for completing it. The other mission is to link your YES24 account but as a foreigner I can only use global YES24 and there is no option to link my global account. I tried with YES24 that’s specifically for Korea and it didn’t work. I would really like to link my global account so I can complete my mission. And the last thing is that when I’m scrolling the FNS page and I get to the bottom of the page it takes me back to the top of the page. I would like to scroll freely like I do on other social media accounts. I would have rated the app higher if it wasn’t for those issues.
  • it has potential! i have some suggestions too Feb 24, 2021

    By MiroBlessing
    i think this is a great idea to connect idols to their fans and i understand that people got mad because of the bugs but honestly i don’t mind them, of course they’re very annoying but i’m pretty sure the team is working very hard to fix them and i’ve seen A LOT of improvements and updates which is amazing! i do have a few suggestions though, maybe let the artists send voice notes/messages with the text and make them be able to change their profile pictures to whatever they want, maybe also if they’re a group we could pay for an extra subscription where we can talk to all the members all at once like a group chat where they also get to talk to each other and us their fans! i think it’d be pretty cool!
  • Promising app! Keeping my eye on it! Jan 29, 2021

    By Mrfangames
    I downloaded this app because I am a huge fan of IZ*ONE, and this app was promoted by them for their single D-D-DANCE (go stream it), and overall I thought the app was pretty cool and had some great features. The interface was understandable, and the concept of different “planets” is cool. The app also has a many different groups and artists, many more than I was expecting! Other than taking up a lot of storage on your phone, my biggest complaint is that the app is kind of glitchy sometimes and gives me errors for no reason, which can be frustrating. There are some errors with words/spelling when the app is used in English mode, but they are very minor and do not hinder the usability of the app. Overall, the app is promising!! And with time will only get better :)
  • Overall, its okay..🙂 Aug 25, 2021

    By Cakiie_
    There’s not much to say about the app that isn't good, but I will definitely say that the app is sometimes laggy and take a little long to load, and sometimes when i try to click on something, I have to click on it multiple times which is probably because of the lag.. I got this app to support my faves and am able to - just with the minor setbacks I mentioned earlier!! Anyways, it’s a good app and it doesn’t deserve any low reviews!! 💕
  • Could use some improvements but not bad for starting out Jan 29, 2021

    By Htbfh
    -transitions between different pages and tabs are a little slow (I’ll give the benefit of the doubt due to it just being released though) -notifications tab for fns posts is not exactly effective since you can’t interact with the notifications itself -definitely needs improvements in the comment sections on posts and being able to access them through the profiles without having to bookmark them —- Otherwise, I think the app is fine despite the initial lag
  • Love it, but... Mar 10, 2021

    By RomeoJomeo
    Let me start by saying I love this app. I love the fact that you can connect with your favorite idols and have access to custom content. However, I wish that when you selected a message from an artist you could see what message they are replying to instead of having a completely out of context message from one side of a conversation. The other thing I wish was improved was that’s an international fan, I have to translate each message individually. It would be nice if you could Google translate all messages in a chat, like you can on webpages.
  • Why are the subtitles like this 😭 Aug 23, 2021

    By JessSprite
    This is labeled as a global fandom app but the subtitles are slightly not good. The subtitles will stay on the screen even if no one is saying anything, and then every other thing someone says the subtitles don’t show what they said. It happens enough to be really frustrating. It’s like that on The Boyz and CIX videos. I paid for a subscription to be able to watch these exclusive videos you can’t get anywhere else but I can’t watch it if I don’t know what they are saying. Can you please fix this, pretty please 🥺
  • It was getting better but now it’s worse Apr 18, 2021

    By adomin21
    When the app launched there were many bugs, over time these have been addressed and I was glad but now it seems that with each update there will be 2 issues solved and 3 more created. Some things that never had issues in the first place are now not working well. –The private message feature: At first this worked great and I was glad that the message limit was increased. I was also happy with the translate feature. But now, following the app updates in April, after translating a certain number of messages the translate feature stops working. When you translate a message it will show the translation of an older message instead of the actual message sent. To “reset” this you have to exit the chat and go back in again. And after translating more messages, the issue repeats once more and you have to do the same thing, it makes backreading messages incredibly frustrating. –There should be a blocking or reporting feature that artists can use to report inappropriate messages or users. Artists should not have to deal with malicious or disrespectful comments in a space meant for fans and there should be measures in place to prevent this from happening. I know these changes cannot happen overnight but I hope they can be addressed. I hope both the user and artist experience can be improved.
  • sooo many issues Jan 31, 2021

    By rphilogene
    ive only been using this app for a few days and i’ve run into so many issues. first off the app is extremely glitchy, from my fns page freaking out to things just not loading (loading times are another huge issue), and sometimes screens take up to 5 minutes to load. Also not to mention the error messages i keep getting for poor connection when my internet is working just fine. The biggest issue i have is my missions glitching, i have completed all my missions for the day yet still cannot claim my klaps! it’s frustrating cause these are timed events and i don’t want to miss out on klaps i technically already should have. All in all this app needs a lotttt of work if they want people to keep using it, it’s downright frustrating
  • Sep 14, 2021

    By yang gadeun
    The app is super laggy. I have to wait for like 1 min for it to respond once I clicked something on the app. It crashes a lot too. Plus it's taking too much storage, unlike that other app that has the same feature, that one is less laggy and requires less storage space but have the same functions as universe. I hope this will get fixed. I downloaded this for voting on Girls Planet 999, it's hard to browse and vote if the app is laggy.
  • It’s getting better but I still have some issues Feb 2, 2021

    By Sevyn360
    I pre-downloaded the app when we were able to so once it downloaded I was all set to explore. When I was finally able to open the app there were major issues like lagging and so on. Since the first day there has been many updates and improvements. I like that user feedback is being listened to. Now for the issues with the app I would say there is still some lagging but it doesn’t do it as much as it did the first couple of days. I’m trying to complete missions but some of them I am unable to complete. For one mission you have to purchase Love’s for the first time. I have purchased them like three times and I haven’t gotten my credit for completing it. The other mission is to link your YES24 account but as a foreigner I can only use global YES24 and there is no option to link my global account. I tried with YES24 that’s specifically for Korea and it didn’t work. I would really like to link my global account so I can complete my mission. And the last thing is that when I’m scrolling the FNS page and I get to the bottom of the page it takes me back to the top of the page. I would like to scroll freely like I do on other social media accounts. I would have rated the app higher if it wasn’t for those issues.
  • it has potential! i have some suggestions too Feb 24, 2021

    By MiroBlessing
    i think this is a great idea to connect idols to their fans and i understand that people got mad because of the bugs but honestly i don’t mind them, of course they’re very annoying but i’m pretty sure the team is working very hard to fix them and i’ve seen A LOT of improvements and updates which is amazing! i do have a few suggestions though, maybe let the artists send voice notes/messages with the text and make them be able to change their profile pictures to whatever they want, maybe also if they’re a group we could pay for an extra subscription where we can talk to all the members all at once like a group chat where they also get to talk to each other and us their fans! i think it’d be pretty cool!
  • Promising app! Keeping my eye on it! Jan 29, 2021

    By Mrfangames
    I downloaded this app because I am a huge fan of IZ*ONE, and this app was promoted by them for their single D-D-DANCE (go stream it), and overall I thought the app was pretty cool and had some great features. The interface was understandable, and the concept of different “planets” is cool. The app also has a many different groups and artists, many more than I was expecting! Other than taking up a lot of storage on your phone, my biggest complaint is that the app is kind of glitchy sometimes and gives me errors for no reason, which can be frustrating. There are some errors with words/spelling when the app is used in English mode, but they are very minor and do not hinder the usability of the app. Overall, the app is promising!! And with time will only get better :)
  • Overall, its okay..🙂 Aug 25, 2021

    By Cakiie_
    There’s not much to say about the app that isn't good, but I will definitely say that the app is sometimes laggy and take a little long to load, and sometimes when i try to click on something, I have to click on it multiple times which is probably because of the lag.. I got this app to support my faves and am able to - just with the minor setbacks I mentioned earlier!! Anyways, it’s a good app and it doesn’t deserve any low reviews!! 💕
  • Could use some improvements but not bad for starting out Jan 29, 2021

    By Htbfh
    -transitions between different pages and tabs are a little slow (I’ll give the benefit of the doubt due to it just being released though) -notifications tab for fns posts is not exactly effective since you can’t interact with the notifications itself -definitely needs improvements in the comment sections on posts and being able to access them through the profiles without having to bookmark them —- Otherwise, I think the app is fine despite the initial lag
  • Love it, but... Mar 10, 2021

    By RomeoJomeo
    Let me start by saying I love this app. I love the fact that you can connect with your favorite idols and have access to custom content. However, I wish that when you selected a message from an artist you could see what message they are replying to instead of having a completely out of context message from one side of a conversation. The other thing I wish was improved was that’s an international fan, I have to translate each message individually. It would be nice if you could Google translate all messages in a chat, like you can on webpages.
  • Why are the subtitles like this 😭 Aug 23, 2021

    By JessSprite
    This is labeled as a global fandom app but the subtitles are slightly not good. The subtitles will stay on the screen even if no one is saying anything, and then every other thing someone says the subtitles don’t show what they said. It happens enough to be really frustrating. It’s like that on The Boyz and CIX videos. I paid for a subscription to be able to watch these exclusive videos you can’t get anywhere else but I can’t watch it if I don’t know what they are saying. Can you please fix this, pretty please 🥺
  • It was getting better but now it’s worse Apr 18, 2021

    By adomin21
    When the app launched there were many bugs, over time these have been addressed and I was glad but now it seems that with each update there will be 2 issues solved and 3 more created. Some things that never had issues in the first place are now not working well. –The private message feature: At first this worked great and I was glad that the message limit was increased. I was also happy with the translate feature. But now, following the app updates in April, after translating a certain number of messages the translate feature stops working. When you translate a message it will show the translation of an older message instead of the actual message sent. To “reset” this you have to exit the chat and go back in again. And after translating more messages, the issue repeats once more and you have to do the same thing, it makes backreading messages incredibly frustrating. –There should be a blocking or reporting feature that artists can use to report inappropriate messages or users. Artists should not have to deal with malicious or disrespectful comments in a space meant for fans and there should be measures in place to prevent this from happening. I know these changes cannot happen overnight but I hope they can be addressed. I hope both the user and artist experience can be improved.
  • sooo many issues Jan 31, 2021

    By rphilogene
    ive only been using this app for a few days and i’ve run into so many issues. first off the app is extremely glitchy, from my fns page freaking out to things just not loading (loading times are another huge issue), and sometimes screens take up to 5 minutes to load. Also not to mention the error messages i keep getting for poor connection when my internet is working just fine. The biggest issue i have is my missions glitching, i have completed all my missions for the day yet still cannot claim my klaps! it’s frustrating cause these are timed events and i don’t want to miss out on klaps i technically already should have. All in all this app needs a lotttt of work if they want people to keep using it, it’s downright frustrating
  • Sep 14, 2021

    By yang gadeun
    The app is super laggy. I have to wait for like 1 min for it to respond once I clicked something on the app. It crashes a lot too. Plus it's taking too much storage, unlike that other app that has the same feature, that one is less laggy and requires less storage space but have the same functions as universe. I hope this will get fixed. I downloaded this for voting on Girls Planet 999, it's hard to browse and vote if the app is laggy.
  • Sep 14, 2021

    By Angela Jane
    it is very laggy to the point that it is giving me hard time to close a picture and to scroll down. It also heating my phone because of it's lagness, my phone's power and boost while using is getting lower and red. Which indicates that it can't support the lagness of the app, i'm also having a hard time to like post's. I can't see the pg999 votings, like i want to vote for fuyaning yet i can't see the votings. Please fix this matter so other users will love it too.
  • App not working as expected Jul 21, 2021

    By min.hA
    At first when the app was downloaded it ran very smoothly and was pretty fast. The concept was cool and seemed promising. But right after I signed in and created a nickname for a planet, it suddenly just crashed and it didn’t work even when I had restarted the app. The first time I deleted the app and reinstalled it, the app actually worked but again, it crashed right after I’d finished singing up for a planet. And that was the second, and last time I got the app working, but even so, it only lasted for a few minutes. It had so much potential but many bugs, and I didn’t get the chance to experience the app fully since it keeps crashing over and over again. It has been a month now and the problem is still there, and this time I couldn’t even get pass the home screen of the app. Honestly, I really liked the app and was excited to try but was met with disappointment. I’m looking forward to the time when the app is fully developed and fixed so that the users can fully enjoy it without worrying about it crashing, lagging, or like me, who can’t even use the app.
  • Sep 16, 2021

    By iceamericano
    My smartphone has a better specification from the suggested but still lagged & crashed. Reduce the loadingness. Need to wait all the time when to tap on every single thing. It's totally annoying!!! Doesn't get a notification of private message or it was late. For the idol radio live, why I need to input nickname everytime I want to watch the live? Even the same live that I wanted to re-enter, it asked me to put nickname again. When I tried to put my previous nickname, it said already taken. WTH!
  • Sep 12, 2021

    By Clara Nguyen
    Is it just me that can't even login into the app?! And everytime I try to choose one of the login methods, it crashes... I recently bought a new phone so I don't think that's the problem... Edit: Wow, can't believe this app literally force restarted my phone just by going into the Girls Planet's SNS feed. What can go wrong at this point really?
  • Waste of money Jun 16, 2021

    By the shortest kid
    The voice call is pre-recorded no matter what time you choose or what greeting it's recorded doesn't feel special at all & the text msg I texted many times & didn't get a reply for 2 weeks now don't think I'll get a reply! Will never buy again such a waste of money & the content you have to buy isn't to die for you can find better for free on all SM platforms! Also the app keeps lagging & crashing and takes ages to startup ??? We're in 2021 and it's called universe!! It should be called slow-motion or backward! Update: I finally got a reply after all this time from my artist & felt so special just to realize that it's another lie & I'm so embarrassed bragging about it... so the text reply you get is sent to everyone who subscribed & chose the same idol for example if you chose idol A for text msg you'll get a reply but so everyone else who chose him & the text is sent same time same exact text! so if you're fine with it go for it, done with this app 👎🏻
  • Aug 25, 2021

    By Shannon Kindred
    Aside from the fact that sometimes I don't get private chat notifications until hours after it has occurred (if at all), the thing that irks me the most are translations. They will incorrectly translate certain texts, switch to a translation from an earlier text, or ban random, innocent words [ex: glasses 👓]. The only way to reset it is by leaving the chat. You want the whole conversation in your language? Good luck 👍 Tl;dr, if I pay monthly for a service, I expect it to function properly.
  • Sep 4, 2021

    By Kaojoua Vang
    I downloaded this app to vote for my favorites on Girl Planet 999. Unfortunately, the app always kicks me out when I try to click on something other than the basic profiles or to see who the top trainees for each group is. Now I'm worried that when voting opens back up again, I either won't be able to vote because I'll get booted off or it won't say at all that voting has opened up again. I'm really disappointed that this app sucks as much as it does. :/

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No reviews available

  • Overall, its okay..🙂 Aug 25, 2021

    By Cakiie_
    There’s not much to say about the app that isn't good, but I will definitely say that the app is sometimes laggy and take a little long to load, and sometimes when i try to click on something, I have to click on it multiple times which is probably because of the lag.. I got this app to support my faves and am able to - just with the minor setbacks I mentioned earlier!! Anyways, it’s a good app and it doesn’t deserve any low reviews!! 💕
  • it has potential! i have some suggestions too Feb 24, 2021

    By MiroBlessing
    i think this is a great idea to connect idols to their fans and i understand that people got mad because of the bugs but honestly i don’t mind them, of course they’re very annoying but i’m pretty sure the team is working very hard to fix them and i’ve seen A LOT of improvements and updates which is amazing! i do have a few suggestions though, maybe let the artists send voice notes/messages with the text and make them be able to change their profile pictures to whatever they want, maybe also if they’re a group we could pay for an extra subscription where we can talk to all the members all at once like a group chat where they also get to talk to each other and us their fans! i think it’d be pretty cool!
  • Promising app! Keeping my eye on it! Jan 29, 2021

    By Mrfangames
    I downloaded this app because I am a huge fan of IZ*ONE, and this app was promoted by them for their single D-D-DANCE (go stream it), and overall I thought the app was pretty cool and had some great features. The interface was understandable, and the concept of different “planets” is cool. The app also has a many different groups and artists, many more than I was expecting! Other than taking up a lot of storage on your phone, my biggest complaint is that the app is kind of glitchy sometimes and gives me errors for no reason, which can be frustrating. There are some errors with words/spelling when the app is used in English mode, but they are very minor and do not hinder the usability of the app. Overall, the app is promising!! And with time will only get better :)
  • It’s getting better but I still have some issues Feb 2, 2021

    By Sevyn360
    I pre-downloaded the app when we were able to so once it downloaded I was all set to explore. When I was finally able to open the app there were major issues like lagging and so on. Since the first day there has been many updates and improvements. I like that user feedback is being listened to. Now for the issues with the app I would say there is still some lagging but it doesn’t do it as much as it did the first couple of days. I’m trying to complete missions but some of them I am unable to complete. For one mission you have to purchase Love’s for the first time. I have purchased them like three times and I haven’t gotten my credit for completing it. The other mission is to link your YES24 account but as a foreigner I can only use global YES24 and there is no option to link my global account. I tried with YES24 that’s specifically for Korea and it didn’t work. I would really like to link my global account so I can complete my mission. And the last thing is that when I’m scrolling the FNS page and I get to the bottom of the page it takes me back to the top of the page. I would like to scroll freely like I do on other social media accounts. I would have rated the app higher if it wasn’t for those issues.
  • Could use some improvements but not bad for starting out Jan 29, 2021

    By Htbfh
    -transitions between different pages and tabs are a little slow (I’ll give the benefit of the doubt due to it just being released though) -notifications tab for fns posts is not exactly effective since you can’t interact with the notifications itself -definitely needs improvements in the comment sections on posts and being able to access them through the profiles without having to bookmark them —- Otherwise, I think the app is fine despite the initial lag
  • Love it, but... Mar 10, 2021

    By RomeoJomeo
    Let me start by saying I love this app. I love the fact that you can connect with your favorite idols and have access to custom content. However, I wish that when you selected a message from an artist you could see what message they are replying to instead of having a completely out of context message from one side of a conversation. The other thing I wish was improved was that’s an international fan, I have to translate each message individually. It would be nice if you could Google translate all messages in a chat, like you can on webpages.
  • Why are the subtitles like this 😭 Aug 23, 2021

    By JessSprite
    This is labeled as a global fandom app but the subtitles are slightly not good. The subtitles will stay on the screen even if no one is saying anything, and then every other thing someone says the subtitles don’t show what they said. It happens enough to be really frustrating. It’s like that on The Boyz and CIX videos. I paid for a subscription to be able to watch these exclusive videos you can’t get anywhere else but I can’t watch it if I don’t know what they are saying. Can you please fix this, pretty please 🥺
  • It was getting better but now it’s worse Apr 18, 2021

    By adomin21
    When the app launched there were many bugs, over time these have been addressed and I was glad but now it seems that with each update there will be 2 issues solved and 3 more created. Some things that never had issues in the first place are now not working well. –The private message feature: At first this worked great and I was glad that the message limit was increased. I was also happy with the translate feature. But now, following the app updates in April, after translating a certain number of messages the translate feature stops working. When you translate a message it will show the translation of an older message instead of the actual message sent. To “reset” this you have to exit the chat and go back in again. And after translating more messages, the issue repeats once more and you have to do the same thing, it makes backreading messages incredibly frustrating. –There should be a blocking or reporting feature that artists can use to report inappropriate messages or users. Artists should not have to deal with malicious or disrespectful comments in a space meant for fans and there should be measures in place to prevent this from happening. I know these changes cannot happen overnight but I hope they can be addressed. I hope both the user and artist experience can be improved.
  • sooo many issues Jan 31, 2021

    By rphilogene
    ive only been using this app for a few days and i’ve run into so many issues. first off the app is extremely glitchy, from my fns page freaking out to things just not loading (loading times are another huge issue), and sometimes screens take up to 5 minutes to load. Also not to mention the error messages i keep getting for poor connection when my internet is working just fine. The biggest issue i have is my missions glitching, i have completed all my missions for the day yet still cannot claim my klaps! it’s frustrating cause these are timed events and i don’t want to miss out on klaps i technically already should have. All in all this app needs a lotttt of work if they want people to keep using it, it’s downright frustrating
  • Sep 14, 2021

    By yang gadeun
    The app is super laggy. I have to wait for like 1 min for it to respond once I clicked something on the app. It crashes a lot too. Plus it's taking too much storage, unlike that other app that has the same feature, that one is less laggy and requires less storage space but have the same functions as universe. I hope this will get fixed. I downloaded this for voting on Girls Planet 999, it's hard to browse and vote if the app is laggy.
  • Aug 25, 2021

    By Shannon Kindred
    Aside from the fact that sometimes I don't get private chat notifications until hours after it has occurred (if at all), the thing that irks me the most are translations. They will incorrectly translate certain texts, switch to a translation from an earlier text, or ban random, innocent words [ex: glasses 👓]. The only way to reset it is by leaving the chat. You want the whole conversation in your language? Good luck 👍 Tl;dr, if I pay monthly for a service, I expect it to function properly.
  • Aug 26, 2021

    By 96년생. irsahyun 2.
    The apps uses a lot of internet data, even for the updating😑 it ages to complete. I must say it quite good but it just required more internet and memory storage..ughhh😫.. I already updated few times still, it hard to loads the FNS, STUDIO & RADIO, and wathing the videos... and the currency also damn expensive just to watch the second episodes of every kpop idol video contents need to pay a certain amount of currency😤 jeez. I can vote for PLANET GIRLS999 and logo doesn't animated anymore!!
  • it lags alot up to thay annoying level Jun 1, 2021

    By pwt0828
    I started using it ever since CRAVITY used it. At first it wasn't that stable too but still could bear with it. But I'm having this issue of the app jumping off/ stopped working and closing itself while using it. Especially while using private message or opening comment section or while using the avater purchasing stuffs. It's really annoying while my phone still have lots of space and the app is lagging. Please help fix it so that both the artists and the fans can enjoy it more conveniently. and also the private message doesn't open up on tapping it once. I have to repeat like at least 5 times and wait for like 1minute to get into the PM so I can't check the message as soon as my bias sends message. 😭
  • A great idea but.. Jun 9, 2021

    By Teatimemonty
    The private messages and artist sns of this app are the funnest things but they are not even enjoyable with how slow the app runs and how clunky everything feels. Also, one incredibly hard feature of the private messages is trying to backread. If you wake up to 100 messages from someone, rip you because you can only backread so far before it starts repeating the messages. Then you have to exit the messages, go back in, scroll up and find your place, and repeat this process over and over. It makes it really frustrating to try and read anything.
  • Sep 6, 2021

    By Loan_ixis169
    After a few attempts the app finally let me vote on the Girls Planet 999 event. You have to be TOO PATIENT and it will work. It seems like the app requires a lot of power and it's not well optimizated for all the phone models. If you can't vote because the app keep crashing, just continue trying!
  • Sep 10, 2021

    By Hazel Santiago
    Its super lag i dont know whats wrong, totally optimized my phone and delete some app just this app will run smoothly but its still the same, my patience on this app is going down,i can't watch properly and can't vote smoothly but we can still be updated to our idols even its lag, so im giving 2 star. Gonna edit this if the app will run good.
  • Sep 4, 2021

    By xureuphxria
    There's a lot of bugs, and it's lagging so much. Idk if it's because of my device but I think it's not. I just hope it will fix sooner because I can't vote properly ang my patience won't cooperate with me so please you have to adjust for me :)
  • Sep 14, 2021

    By Angela Jane
    it is very laggy to the point that it is giving me hard time to close a picture and to scroll down. It also heating my phone because of it's lagness, my phone's power and boost while using is getting lower and red. Which indicates that it can't support the lagness of the app, i'm also having a hard time to like post's. I can't see the pg999 votings, like i want to vote for fuyaning yet i can't see the votings. Please fix this matter so other users will love it too.
  • App not working as expected Jul 21, 2021

    By min.hA
    At first when the app was downloaded it ran very smoothly and was pretty fast. The concept was cool and seemed promising. But right after I signed in and created a nickname for a planet, it suddenly just crashed and it didn’t work even when I had restarted the app. The first time I deleted the app and reinstalled it, the app actually worked but again, it crashed right after I’d finished singing up for a planet. And that was the second, and last time I got the app working, but even so, it only lasted for a few minutes. It had so much potential but many bugs, and I didn’t get the chance to experience the app fully since it keeps crashing over and over again. It has been a month now and the problem is still there, and this time I couldn’t even get pass the home screen of the app. Honestly, I really liked the app and was excited to try but was met with disappointment. I’m looking forward to the time when the app is fully developed and fixed so that the users can fully enjoy it without worrying about it crashing, lagging, or like me, who can’t even use the app.
  • Sep 16, 2021

    By iceamericano
    My smartphone has a better specification from the suggested but still lagged & crashed. Reduce the loadingness. Need to wait all the time when to tap on every single thing. It's totally annoying!!! Doesn't get a notification of private message or it was late. For the idol radio live, why I need to input nickname everytime I want to watch the live? Even the same live that I wanted to re-enter, it asked me to put nickname again. When I tried to put my previous nickname, it said already taken. WTH!
  • Sep 12, 2021

    By Clara Nguyen
    Is it just me that can't even login into the app?! And everytime I try to choose one of the login methods, it crashes... I recently bought a new phone so I don't think that's the problem... Edit: Wow, can't believe this app literally force restarted my phone just by going into the Girls Planet's SNS feed. What can go wrong at this point really?
  • Waste of money Jun 16, 2021

    By the shortest kid
    The voice call is pre-recorded no matter what time you choose or what greeting it's recorded doesn't feel special at all & the text msg I texted many times & didn't get a reply for 2 weeks now don't think I'll get a reply! Will never buy again such a waste of money & the content you have to buy isn't to die for you can find better for free on all SM platforms! Also the app keeps lagging & crashing and takes ages to startup ??? We're in 2021 and it's called universe!! It should be called slow-motion or backward! Update: I finally got a reply after all this time from my artist & felt so special just to realize that it's another lie & I'm so embarrassed bragging about it... so the text reply you get is sent to everyone who subscribed & chose the same idol for example if you chose idol A for text msg you'll get a reply but so everyone else who chose him & the text is sent same time same exact text! so if you're fine with it go for it, done with this app 👎🏻
  • Sep 4, 2021

    By Kaojoua Vang
    I downloaded this app to vote for my favorites on Girl Planet 999. Unfortunately, the app always kicks me out when I try to click on something other than the basic profiles or to see who the top trainees for each group is. Now I'm worried that when voting opens back up again, I either won't be able to vote because I'll get booted off or it won't say at all that voting has opened up again. I'm really disappointed that this app sucks as much as it does. :/
  • Needs Lots of Major Changes Feb 1, 2021

    By Twgjsfh
    Fans from various fandoms were highly anticipating this app; however, the grand opening of the app was just very underwhelming and could be so much better. It is very slow and confusing to use in that there is a limited amount of posts you can see from your favorite artists and other users. In addition, the english is not translated to its fullest capacity at times and there are so many error pop-ups that ruin the fun of the app. The hashtags really don’t work as well and I would also personally get rid of the speech from artist and animated characters (in my opinion, it is really creepy and gateways some fans into becoming serious saesangs). I honestly feel like Universe is trying to compete with other “fan-friendly apps” in a sense such as Vlive and Weverse. If it really wanted to do that, I recommend the app makers to make some major changes. There is great potential for the app. These things just need to be fixed ASAP.
  • Sep 15, 2021

    By k e s h y a
    Hello, I downloaded this app to vote for my girls but the application can't be opened again after one use. My phone also heats up when the app loads, and in the end only a black screen appears. Please fix all the shortcomings so that we, the users, feel comfortable when using it. Thank you.
  • ?? Jan 29, 2021

    By RainbowLiveGirls
    This app first of all is laggy. Second: it is not fully translated, so some of the stuff is in English, but a lot of it is in Korean, and I don’t understand Korean. Third: I saw a post explaining what type of data this app collects from you, and it’s a lot. Like A LOT a lot. Is this true?? Because if so, what are you planning on doing with my data you collect outside of the app such as text messages and browser history?? A reminder to everyone: always read the terms and conditions, I know it’s a bit lengthy sometimes, but it’s worth it. And fourth: why so much paid content?? I know you have to put some in there to get the features like calling the AI versions of the idols, and other stuff pertaining to the idols in general, but is there really a need to put so many of the clothes as paid currency?? I just feel like you shouldn’t have to pay real money to play dress up...
  • Sep 12, 2021

    By Noemi Chanthavong
    No point in voting for a rigged show. Application is weird, why are there weird fan service bots in private messages? It make no sense, it is slow app!! UI is also cluttered and messy. It is a bad attempt at presentation because it is disorganized and look tacky. Shame on you app creator. Shame on your ancestors and shame on your laziness. Global get punished with bad product and gatekeep voting at 8 am. My breakfast and health is more important then obsessing over idols. Lost cause.

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