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UNIVERSE

UNIVERSE

NCSOFT

Global Fandom App UNIVERSE

3.8 Ratings 31K+ Reviews 5M+ Downloads

Ratings & Reviews

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  • May 13, 2021

    By Mae Ann Chua
    Does not work for me. I've uninstalled and reinstalled a number of times already and it's always "server login error". Please fix it. Edit: Finally able to enter. Thanks for fixing that. A bit laggy though.
  • It’s getting better but I still have some issues Feb 2, 2021

    By Sevyn360
    I pre-downloaded the app when we were able to so once it downloaded I was all set to explore. When I was finally able to open the app there were major issues like lagging and so on. Since the first day there has been many updates and improvements. I like that user feedback is being listened to. Now for the issues with the app I would say there is still some lagging but it doesn’t do it as much as it did the first couple of days. I’m trying to complete missions but some of them I am unable to complete. For one mission you have to purchase Love’s for the first time. I have purchased them like three times and I haven’t gotten my credit for completing it. The other mission is to link your YES24 account but as a foreigner I can only use global YES24 and there is no option to link my global account. I tried with YES24 that’s specifically for Korea and it didn’t work. I would really like to link my global account so I can complete my mission. And the last thing is that when I’m scrolling the FNS page and I get to the bottom of the page it takes me back to the top of the page. I would like to scroll freely like I do on other social media accounts. I would have rated the app higher if it wasn’t for those issues.
  • it has potential! i have some suggestions too Feb 24, 2021

    By MiroBlessing
    i think this is a great idea to connect idols to their fans and i understand that people got mad because of the bugs but honestly i don’t mind them, of course they’re very annoying but i’m pretty sure the team is working very hard to fix them and i’ve seen A LOT of improvements and updates which is amazing! i do have a few suggestions though, maybe let the artists send voice notes/messages with the text and make them be able to change their profile pictures to whatever they want, maybe also if they’re a group we could pay for an extra subscription where we can talk to all the members all at once like a group chat where they also get to talk to each other and us their fans! i think it’d be pretty cool!
  • May 10, 2021

    By AtuN PaNdA
    Please please please make this apps more users friendly. We pay the subscription monthly to be the universe member but the problem like being lagging and not smooth while watching the video make me disappointed. To reverse the video also not convinience. Maybe developer can make Iqiyi apps as example to make an improvement. Please fix it bcos only this site can let us watch our beloved idols latest activities. We love universe, please love users too. Thank you.
  • Promising app! Keeping my eye on it! Jan 29, 2021

    By Mrfangames
    I downloaded this app because I am a huge fan of IZ*ONE, and this app was promoted by them for their single D-D-DANCE (go stream it), and overall I thought the app was pretty cool and had some great features. The interface was understandable, and the concept of different “planets” is cool. The app also has a many different groups and artists, many more than I was expecting! Other than taking up a lot of storage on your phone, my biggest complaint is that the app is kind of glitchy sometimes and gives me errors for no reason, which can be frustrating. There are some errors with words/spelling when the app is used in English mode, but they are very minor and do not hinder the usability of the app. Overall, the app is promising!! And with time will only get better :)
  • May 10, 2021

    By Melita Oeij
    Adding a star for english subtitles. But the app still crashes and drains battery like crazy (makes your gadget hot very quickly as well)
  • Just starting out Jan 28, 2021

    By sleepy chae turtle
    So I know that the app has just been released but there are a large number of bugs and glitches within it. The mini-player, for example, is not aligned where it supposedly should be and I keep getting error messages every few seconds when I try to watch something. There is also no controls for subtitles and quality. The app as a whole is well thought out and the concept is good but when I try to earn achievements, such as the writer one, it doesn’t register that I have liked and commented on the posts. I am also currently unable to log in to the app due to the error message popping up and saying that my network isn’t stable. My network is perfectly fine though. (Other people are having the same issue too) I’m going to assume the slowness and glitches are from the servers being overloaded but I’m a bit bummed out that it’s not letting me in. Anyways, I see a lot of room for growth in the app and I’m excited to see how it is completely finished and fine tuned. (The QR scanner works perfectly though) 🥰
  • Feb 25, 2021

    By intan hashim
    It's a very cool app. The overall layout and features as well as the concept of interacting with artists are great too. BUT! Too much bugs. It lags and crashes every single time I click on random tab etc. on the app. I really hope they could fix this asap cos we were really looking forward to it. And I love the UNIVERSE ORIGINALS contents too (AREA 51:THE CODE is my favorite!!!) Edit: I couldn't open the app ever since it was updated yesterday. PLEASE FIX THIS!
  • Love it, but... Mar 10, 2021

    By RomeoJomeo
    Let me start by saying I love this app. I love the fact that you can connect with your favorite idols and have access to custom content. However, I wish that when you selected a message from an artist you could see what message they are replying to instead of having a completely out of context message from one side of a conversation. The other thing I wish was improved was that’s an international fan, I have to translate each message individually. It would be nice if you could Google translate all messages in a chat, like you can on webpages.
  • Could use some improvements but not bad for starting out Jan 29, 2021

    By Htbfh
    -transitions between different pages and tabs are a little slow (I’ll give the benefit of the doubt due to it just being released though) -notifications tab for fns posts is not exactly effective since you can’t interact with the notifications itself -definitely needs improvements in the comment sections on posts and being able to access them through the profiles without having to bookmark them —- Otherwise, I think the app is fine despite the initial lag
  • May 13, 2021

    By Mae Ann Chua
    Does not work for me. I've uninstalled and reinstalled a number of times already and it's always "server login error". Please fix it. Edit: Finally able to enter. Thanks for fixing that. A bit laggy though.
  • It’s getting better but I still have some issues Feb 2, 2021

    By Sevyn360
    I pre-downloaded the app when we were able to so once it downloaded I was all set to explore. When I was finally able to open the app there were major issues like lagging and so on. Since the first day there has been many updates and improvements. I like that user feedback is being listened to. Now for the issues with the app I would say there is still some lagging but it doesn’t do it as much as it did the first couple of days. I’m trying to complete missions but some of them I am unable to complete. For one mission you have to purchase Love’s for the first time. I have purchased them like three times and I haven’t gotten my credit for completing it. The other mission is to link your YES24 account but as a foreigner I can only use global YES24 and there is no option to link my global account. I tried with YES24 that’s specifically for Korea and it didn’t work. I would really like to link my global account so I can complete my mission. And the last thing is that when I’m scrolling the FNS page and I get to the bottom of the page it takes me back to the top of the page. I would like to scroll freely like I do on other social media accounts. I would have rated the app higher if it wasn’t for those issues.
  • it has potential! i have some suggestions too Feb 24, 2021

    By MiroBlessing
    i think this is a great idea to connect idols to their fans and i understand that people got mad because of the bugs but honestly i don’t mind them, of course they’re very annoying but i’m pretty sure the team is working very hard to fix them and i’ve seen A LOT of improvements and updates which is amazing! i do have a few suggestions though, maybe let the artists send voice notes/messages with the text and make them be able to change their profile pictures to whatever they want, maybe also if they’re a group we could pay for an extra subscription where we can talk to all the members all at once like a group chat where they also get to talk to each other and us their fans! i think it’d be pretty cool!
  • May 10, 2021

    By AtuN PaNdA
    Please please please make this apps more users friendly. We pay the subscription monthly to be the universe member but the problem like being lagging and not smooth while watching the video make me disappointed. To reverse the video also not convinience. Maybe developer can make Iqiyi apps as example to make an improvement. Please fix it bcos only this site can let us watch our beloved idols latest activities. We love universe, please love users too. Thank you.
  • Promising app! Keeping my eye on it! Jan 29, 2021

    By Mrfangames
    I downloaded this app because I am a huge fan of IZ*ONE, and this app was promoted by them for their single D-D-DANCE (go stream it), and overall I thought the app was pretty cool and had some great features. The interface was understandable, and the concept of different “planets” is cool. The app also has a many different groups and artists, many more than I was expecting! Other than taking up a lot of storage on your phone, my biggest complaint is that the app is kind of glitchy sometimes and gives me errors for no reason, which can be frustrating. There are some errors with words/spelling when the app is used in English mode, but they are very minor and do not hinder the usability of the app. Overall, the app is promising!! And with time will only get better :)
  • May 10, 2021

    By Melita Oeij
    Adding a star for english subtitles. But the app still crashes and drains battery like crazy (makes your gadget hot very quickly as well)
  • Just starting out Jan 28, 2021

    By sleepy chae turtle
    So I know that the app has just been released but there are a large number of bugs and glitches within it. The mini-player, for example, is not aligned where it supposedly should be and I keep getting error messages every few seconds when I try to watch something. There is also no controls for subtitles and quality. The app as a whole is well thought out and the concept is good but when I try to earn achievements, such as the writer one, it doesn’t register that I have liked and commented on the posts. I am also currently unable to log in to the app due to the error message popping up and saying that my network isn’t stable. My network is perfectly fine though. (Other people are having the same issue too) I’m going to assume the slowness and glitches are from the servers being overloaded but I’m a bit bummed out that it’s not letting me in. Anyways, I see a lot of room for growth in the app and I’m excited to see how it is completely finished and fine tuned. (The QR scanner works perfectly though) 🥰
  • Feb 25, 2021

    By intan hashim
    It's a very cool app. The overall layout and features as well as the concept of interacting with artists are great too. BUT! Too much bugs. It lags and crashes every single time I click on random tab etc. on the app. I really hope they could fix this asap cos we were really looking forward to it. And I love the UNIVERSE ORIGINALS contents too (AREA 51:THE CODE is my favorite!!!) Edit: I couldn't open the app ever since it was updated yesterday. PLEASE FIX THIS!
  • Love it, but... Mar 10, 2021

    By RomeoJomeo
    Let me start by saying I love this app. I love the fact that you can connect with your favorite idols and have access to custom content. However, I wish that when you selected a message from an artist you could see what message they are replying to instead of having a completely out of context message from one side of a conversation. The other thing I wish was improved was that’s an international fan, I have to translate each message individually. It would be nice if you could Google translate all messages in a chat, like you can on webpages.
  • Could use some improvements but not bad for starting out Jan 29, 2021

    By Htbfh
    -transitions between different pages and tabs are a little slow (I’ll give the benefit of the doubt due to it just being released though) -notifications tab for fns posts is not exactly effective since you can’t interact with the notifications itself -definitely needs improvements in the comment sections on posts and being able to access them through the profiles without having to bookmark them —- Otherwise, I think the app is fine despite the initial lag
  • It was getting better but now it’s worse Apr 18, 2021

    By adomin21
    When the app launched there were many bugs, over time these have been addressed and I was glad but now it seems that with each update there will be 2 issues solved and 3 more created. Some things that never had issues in the first place are now not working well. –The private message feature: At first this worked great and I was glad that the message limit was increased. I was also happy with the translate feature. But now, following the app updates in April, after translating a certain number of messages the translate feature stops working. When you translate a message it will show the translation of an older message instead of the actual message sent. To “reset” this you have to exit the chat and go back in again. And after translating more messages, the issue repeats once more and you have to do the same thing, it makes backreading messages incredibly frustrating. –There should be a blocking or reporting feature that artists can use to report inappropriate messages or users. Artists should not have to deal with malicious or disrespectful comments in a space meant for fans and there should be measures in place to prevent this from happening. I know these changes cannot happen overnight but I hope they can be addressed. I hope both the user and artist experience can be improved.
  • sooo many issues Jan 31, 2021

    By rphilogene
    ive only been using this app for a few days and i’ve run into so many issues. first off the app is extremely glitchy, from my fns page freaking out to things just not loading (loading times are another huge issue), and sometimes screens take up to 5 minutes to load. Also not to mention the error messages i keep getting for poor connection when my internet is working just fine. The biggest issue i have is my missions glitching, i have completed all my missions for the day yet still cannot claim my klaps! it’s frustrating cause these are timed events and i don’t want to miss out on klaps i technically already should have. All in all this app needs a lotttt of work if they want people to keep using it, it’s downright frustrating
  • May 9, 2021

    By Nesu Jay Official
    You need to pay through whatever currency the app uses to talk or to access basic stuff like playing videos or downloading pictures from your favorite artists- they didn't do a very good job at 'copying' Weverse . The UI also needs to be simplified, way to complex 😑
  • May 14, 2021

    By Mariska Cenidoza
    Purchased basic subscription but I am unable to play any videos except for ASTRO chemi mate zzg. Cant play any videos from other artists as well. Trying to report in customer care but that is not working as well. Pls fix the issues. Thanks
  • Needs Lots of Major Changes Feb 1, 2021

    By Twgjsfh
    Fans from various fandoms were highly anticipating this app; however, the grand opening of the app was just very underwhelming and could be so much better. It is very slow and confusing to use in that there is a limited amount of posts you can see from your favorite artists and other users. In addition, the english is not translated to its fullest capacity at times and there are so many error pop-ups that ruin the fun of the app. The hashtags really don’t work as well and I would also personally get rid of the speech from artist and animated characters (in my opinion, it is really creepy and gateways some fans into becoming serious saesangs). I honestly feel like Universe is trying to compete with other “fan-friendly apps” in a sense such as Vlive and Weverse. If it really wanted to do that, I recommend the app makers to make some major changes. There is great potential for the app. These things just need to be fixed ASAP.
  • ?? Jan 29, 2021

    By RainbowLiveGirls
    This app first of all is laggy. Second: it is not fully translated, so some of the stuff is in English, but a lot of it is in Korean, and I don’t understand Korean. Third: I saw a post explaining what type of data this app collects from you, and it’s a lot. Like A LOT a lot. Is this true?? Because if so, what are you planning on doing with my data you collect outside of the app such as text messages and browser history?? A reminder to everyone: always read the terms and conditions, I know it’s a bit lengthy sometimes, but it’s worth it. And fourth: why so much paid content?? I know you have to put some in there to get the features like calling the AI versions of the idols, and other stuff pertaining to the idols in general, but is there really a need to put so many of the clothes as paid currency?? I just feel like you shouldn’t have to pay real money to play dress up...
  • May 11, 2021

    By Christine May Canada
    Be careful with agreeing to the terms. It asks you to agree with giving all your credentials including your passwords and log ins and even messages you exchange on your phone.
  • Faulty in App Purchases Jan 29, 2021

    By Morgan T B
    So I waited until I updated to make this review just to see if the problem I was having was fixed. This app is very well made & I can tell a lot of effort, time and energy went into making it a success! But, I’ve made a few in app purchases for “loves” and “K” and never received them. The message showed up that I was all set after the purchase, I also received a notification on my Apple wallet that the money was taken, but did not receive what I paid for. It’s a bummer so I tried a few times to see if something was going wrong, just for all purchases to be the same way just taking the money and not receiving anything. Trying to see if I can get the money back but the Customer help section isn’t working lol hopefully this gets fixed! I’m not deleting the app because I have hope for it! Just won’t be purchasing anything else lol
  • Mar 24, 2021

    By 민예리
    Worst. For the first month it is understandable that the app will crash from time to time, but not this time, whenever I open the app it keeps on kicking me out, lagging, can't even open anything, it is loading and keeps on saying Time limit etc. Paid for the subscription and tickets and yet you can't even access or get your tickets to join the event. This sounds like a scam to me.
  • Potential but has a lot of glitches Apr 1, 2021

    By Goodgirlgrace
    This app definitely has the potential to be a really solid resource for K-pop fans to get even more K-pop content of their favorite artists. Making this app more engagement focused rather than hungry for money is a very productive way to gain attraction. I mostly downloaded this app for the ASTRO content, but every day, I’m constantly trying to get into other groups as well. I like the overall idea of this app. However, there are still quite a lot of glitches. For example, when I was scrolling through the ASTRO FNS page, I was unable to load a lot of previous posts. It would just bring me back to the top of the page. It would repeat this no matter how many times I tried again.

No reviews available

No reviews available

  • Feb 21, 2021

    By Anna Hailey
    This app is really cool! But it's really confusing to use. There's a mission to complete and there's a lot of content. I'm satisfied with it. But I'm still confused on how do I complete the mission of "ATEEZ check debut attendance hour" please consider to put a detailed instructions for us The user's. I really do love the app.
  • May 13, 2021

    By Mae Ann Chua
    Does not work for me. I've uninstalled and reinstalled a number of times already and it's always "server login error". Please fix it. Edit: Finally able to enter. Thanks for fixing that. A bit laggy though.
  • it has potential! i have some suggestions too Feb 24, 2021

    By MiroBlessing
    i think this is a great idea to connect idols to their fans and i understand that people got mad because of the bugs but honestly i don’t mind them, of course they’re very annoying but i’m pretty sure the team is working very hard to fix them and i’ve seen A LOT of improvements and updates which is amazing! i do have a few suggestions though, maybe let the artists send voice notes/messages with the text and make them be able to change their profile pictures to whatever they want, maybe also if they’re a group we could pay for an extra subscription where we can talk to all the members all at once like a group chat where they also get to talk to each other and us their fans! i think it’d be pretty cool!
  • Promising app! Keeping my eye on it! Jan 29, 2021

    By Mrfangames
    I downloaded this app because I am a huge fan of IZ*ONE, and this app was promoted by them for their single D-D-DANCE (go stream it), and overall I thought the app was pretty cool and had some great features. The interface was understandable, and the concept of different “planets” is cool. The app also has a many different groups and artists, many more than I was expecting! Other than taking up a lot of storage on your phone, my biggest complaint is that the app is kind of glitchy sometimes and gives me errors for no reason, which can be frustrating. There are some errors with words/spelling when the app is used in English mode, but they are very minor and do not hinder the usability of the app. Overall, the app is promising!! And with time will only get better :)
  • It’s getting better but I still have some issues Feb 2, 2021

    By Sevyn360
    I pre-downloaded the app when we were able to so once it downloaded I was all set to explore. When I was finally able to open the app there were major issues like lagging and so on. Since the first day there has been many updates and improvements. I like that user feedback is being listened to. Now for the issues with the app I would say there is still some lagging but it doesn’t do it as much as it did the first couple of days. I’m trying to complete missions but some of them I am unable to complete. For one mission you have to purchase Love’s for the first time. I have purchased them like three times and I haven’t gotten my credit for completing it. The other mission is to link your YES24 account but as a foreigner I can only use global YES24 and there is no option to link my global account. I tried with YES24 that’s specifically for Korea and it didn’t work. I would really like to link my global account so I can complete my mission. And the last thing is that when I’m scrolling the FNS page and I get to the bottom of the page it takes me back to the top of the page. I would like to scroll freely like I do on other social media accounts. I would have rated the app higher if it wasn’t for those issues.
  • May 10, 2021

    By AtuN PaNdA
    Please please please make this apps more users friendly. We pay the subscription monthly to be the universe member but the problem like being lagging and not smooth while watching the video make me disappointed. To reverse the video also not convinience. Maybe developer can make Iqiyi apps as example to make an improvement. Please fix it bcos only this site can let us watch our beloved idols latest activities. We love universe, please love users too. Thank you.
  • May 10, 2021

    By Melita Oeij
    Adding a star for english subtitles. But the app still crashes and drains battery like crazy (makes your gadget hot very quickly as well)
  • Just starting out Jan 28, 2021

    By sleepy chae turtle
    So I know that the app has just been released but there are a large number of bugs and glitches within it. The mini-player, for example, is not aligned where it supposedly should be and I keep getting error messages every few seconds when I try to watch something. There is also no controls for subtitles and quality. The app as a whole is well thought out and the concept is good but when I try to earn achievements, such as the writer one, it doesn’t register that I have liked and commented on the posts. I am also currently unable to log in to the app due to the error message popping up and saying that my network isn’t stable. My network is perfectly fine though. (Other people are having the same issue too) I’m going to assume the slowness and glitches are from the servers being overloaded but I’m a bit bummed out that it’s not letting me in. Anyways, I see a lot of room for growth in the app and I’m excited to see how it is completely finished and fine tuned. (The QR scanner works perfectly though) 🥰
  • Feb 25, 2021

    By intan hashim
    It's a very cool app. The overall layout and features as well as the concept of interacting with artists are great too. BUT! Too much bugs. It lags and crashes every single time I click on random tab etc. on the app. I really hope they could fix this asap cos we were really looking forward to it. And I love the UNIVERSE ORIGINALS contents too (AREA 51:THE CODE is my favorite!!!) Edit: I couldn't open the app ever since it was updated yesterday. PLEASE FIX THIS!
  • Love it, but... Mar 10, 2021

    By RomeoJomeo
    Let me start by saying I love this app. I love the fact that you can connect with your favorite idols and have access to custom content. However, I wish that when you selected a message from an artist you could see what message they are replying to instead of having a completely out of context message from one side of a conversation. The other thing I wish was improved was that’s an international fan, I have to translate each message individually. It would be nice if you could Google translate all messages in a chat, like you can on webpages.
  • Could use some improvements but not bad for starting out Jan 29, 2021

    By Htbfh
    -transitions between different pages and tabs are a little slow (I’ll give the benefit of the doubt due to it just being released though) -notifications tab for fns posts is not exactly effective since you can’t interact with the notifications itself -definitely needs improvements in the comment sections on posts and being able to access them through the profiles without having to bookmark them —- Otherwise, I think the app is fine despite the initial lag
  • Still needs some work Feb 17, 2021

    By ChimmyMochi78
    I’ve been using it for awhile and for the longest time I kept getting the internet signal wasn’t strong and couldn’t do anything. I signed up for messages and calls from artists but I can’t change them. I tried cancelling one to change to another and it’s been in the cancelling queue for weeks. I do like the messaging and call feature especially when they say your name. A big improvement would be subtitles. I watch a lot of these without them but they’re always released again with subtitles. I’d love to know what they’re saying and I’m sure I’m not the only one. It has potential but still needs work and even the artists realized they can’t even send emojis. San mentions it a lot, lol
  • Good, but... Jan 29, 2021

    By Angie_031
    I was excited when the app was released but I think that it shouldn’t have been released yet since there are a couple of issues. It’s always glitching, the videos won’t load, and since this app is international there are no subtitles. In addition, before it was released, it mentioned rewards for people who pre-registered. I pre-registered and I didn’t receive anything. Please fix these issues.
  • Slow and no notifications Feb 5, 2021

    By Stan ATEEZ!!
    So far it’s been fun but the app itself is very slow starting from when you open it and it takes a while to load other options. Also do someone who paid for the membership, I’m disappointed that we don’t get notifications when there is a message from the artists. This will be a very much needed update
  • It was getting better but now it’s worse Apr 18, 2021

    By adomin21
    When the app launched there were many bugs, over time these have been addressed and I was glad but now it seems that with each update there will be 2 issues solved and 3 more created. Some things that never had issues in the first place are now not working well. –The private message feature: At first this worked great and I was glad that the message limit was increased. I was also happy with the translate feature. But now, following the app updates in April, after translating a certain number of messages the translate feature stops working. When you translate a message it will show the translation of an older message instead of the actual message sent. To “reset” this you have to exit the chat and go back in again. And after translating more messages, the issue repeats once more and you have to do the same thing, it makes backreading messages incredibly frustrating. –There should be a blocking or reporting feature that artists can use to report inappropriate messages or users. Artists should not have to deal with malicious or disrespectful comments in a space meant for fans and there should be measures in place to prevent this from happening. I know these changes cannot happen overnight but I hope they can be addressed. I hope both the user and artist experience can be improved.
  • sooo many issues Jan 31, 2021

    By rphilogene
    ive only been using this app for a few days and i’ve run into so many issues. first off the app is extremely glitchy, from my fns page freaking out to things just not loading (loading times are another huge issue), and sometimes screens take up to 5 minutes to load. Also not to mention the error messages i keep getting for poor connection when my internet is working just fine. The biggest issue i have is my missions glitching, i have completed all my missions for the day yet still cannot claim my klaps! it’s frustrating cause these are timed events and i don’t want to miss out on klaps i technically already should have. All in all this app needs a lotttt of work if they want people to keep using it, it’s downright frustrating
  • Potential but has a lot of glitches Apr 1, 2021

    By Goodgirlgrace
    This app definitely has the potential to be a really solid resource for K-pop fans to get even more K-pop content of their favorite artists. Making this app more engagement focused rather than hungry for money is a very productive way to gain attraction. I mostly downloaded this app for the ASTRO content, but every day, I’m constantly trying to get into other groups as well. I like the overall idea of this app. However, there are still quite a lot of glitches. For example, when I was scrolling through the ASTRO FNS page, I was unable to load a lot of previous posts. It would just bring me back to the top of the page. It would repeat this no matter how many times I tried again.
  • Can’t create an account 😔 Jan 31, 2021

    By deseray carter
    I cant even create an account because it keeps saying “this is already in use” and when i try to think of something else for my nickname it says “this cannot be used” and i really was getting upset because I'm tying every thing and i its already taken or it cant be used and i cant even see how the app will be like i was so excited to get this game but i can’t even get in to it😭🥺😕😔😔
  • Apr 24, 2021

    By Ms. Free
    So this app is confusing to begin with: good luck find out where the notifications leads because they lead to absolutely nowhere. The exclusive content isn't amazing yes its more content but if you are more quantity over quality then good luck. Not to mention the biggest thing you see is basically a gofundme for a food truck which is nice idea. Also the private message and calls is both a.i or just the video why have the video be ai if you are working with the artist in an official way.
  • Mar 17, 2021

    By vante
    Ehh it's okay. The idea is pretty cool (I especially love the auto-generated members' voices!) but it needs improvement. For one, the app keeps crashing/restarting if I leave the app for like two minutes. Another issue I'm having is the interface and app itself; it's kind of laggy and will swipe, say, photos/tutorial pages too far, or won't upload a comment to a member's post without me pressing it two or three times. Its interaction with my touches are either delayed or don't happen at all.
  • Apr 21, 2021

    By Grace
    disastisfied honestly, the interface of this app is confusing and slow, and not only that.. HOW DO YOU NOT HAVE A FEATURE TO SAVE PHOTOS??? at least now i can watch the paid content by buying it from the klap i saved but i also wish that there are more easieer ways to earn klap like maybe have us watching ads or something ILL TAKE ANYTHING at this point 🙃
  • Mar 12, 2021

    By angela
    This app lags too much, I can't go beyond a groups first page (for example FNS), it will crash right away. It takes too long to load and the subscriptions are expensive for an app that works 1 out of 10 times. I think the extra AI and studio functions is what makes the app that slow. I would suggest to fix that or remove these functions so fans would have a better experience enjoying real content with their artists comfortably.
  • May 9, 2021

    By Nesu Jay Official
    You need to pay through whatever currency the app uses to talk or to access basic stuff like playing videos or downloading pictures from your favorite artists- they didn't do a very good job at 'copying' Weverse . The UI also needs to be simplified, way to complex 😑
  • May 14, 2021

    By Mariska Cenidoza
    Purchased basic subscription but I am unable to play any videos except for ASTRO chemi mate zzg. Cant play any videos from other artists as well. Trying to report in customer care but that is not working as well. Pls fix the issues. Thanks
  • Needs Lots of Major Changes Feb 1, 2021

    By Twgjsfh
    Fans from various fandoms were highly anticipating this app; however, the grand opening of the app was just very underwhelming and could be so much better. It is very slow and confusing to use in that there is a limited amount of posts you can see from your favorite artists and other users. In addition, the english is not translated to its fullest capacity at times and there are so many error pop-ups that ruin the fun of the app. The hashtags really don’t work as well and I would also personally get rid of the speech from artist and animated characters (in my opinion, it is really creepy and gateways some fans into becoming serious saesangs). I honestly feel like Universe is trying to compete with other “fan-friendly apps” in a sense such as Vlive and Weverse. If it really wanted to do that, I recommend the app makers to make some major changes. There is great potential for the app. These things just need to be fixed ASAP.
  • ?? Jan 29, 2021

    By RainbowLiveGirls
    This app first of all is laggy. Second: it is not fully translated, so some of the stuff is in English, but a lot of it is in Korean, and I don’t understand Korean. Third: I saw a post explaining what type of data this app collects from you, and it’s a lot. Like A LOT a lot. Is this true?? Because if so, what are you planning on doing with my data you collect outside of the app such as text messages and browser history?? A reminder to everyone: always read the terms and conditions, I know it’s a bit lengthy sometimes, but it’s worth it. And fourth: why so much paid content?? I know you have to put some in there to get the features like calling the AI versions of the idols, and other stuff pertaining to the idols in general, but is there really a need to put so many of the clothes as paid currency?? I just feel like you shouldn’t have to pay real money to play dress up...
  • May 11, 2021

    By Christine May Canada
    Be careful with agreeing to the terms. It asks you to agree with giving all your credentials including your passwords and log ins and even messages you exchange on your phone.
  • Faulty in App Purchases Jan 29, 2021

    By Morgan T B
    So I waited until I updated to make this review just to see if the problem I was having was fixed. This app is very well made & I can tell a lot of effort, time and energy went into making it a success! But, I’ve made a few in app purchases for “loves” and “K” and never received them. The message showed up that I was all set after the purchase, I also received a notification on my Apple wallet that the money was taken, but did not receive what I paid for. It’s a bummer so I tried a few times to see if something was going wrong, just for all purchases to be the same way just taking the money and not receiving anything. Trying to see if I can get the money back but the Customer help section isn’t working lol hopefully this gets fixed! I’m not deleting the app because I have hope for it! Just won’t be purchasing anything else lol
  • Mar 24, 2021

    By 민예리
    Worst. For the first month it is understandable that the app will crash from time to time, but not this time, whenever I open the app it keeps on kicking me out, lagging, can't even open anything, it is loading and keeps on saying Time limit etc. Paid for the subscription and tickets and yet you can't even access or get your tickets to join the event. This sounds like a scam to me.
  • Mar 1, 2021

    By Mar A
    This is honestly the worst app I've ever used. It crashes every single time I try to open a video. It crashes when I try to open a picture. It crashes when I try to leave a comment. I can't customise my character because my phone will crash. They upload episodes of exclusive (paid) content but offer no subtitles even though they say the app is available in English. The paid AI phone calls with your bias are less than 30 seconds. Such a scam, don't invest money in this.
  • Apr 18, 2021

    By Xerin
    Im happy this app exists because I can get more content from my Idols but all the reviews are true. Had I known this I wouldve delayed my subscription. I dont usually listen to user reviews and this was a mistake on my part. Its pretty laggy. I subscribed cause I wanted to watch but video buffering is insane. I also wish there was other ways of getting in-app currency like ads. Developers of the app please listen to the reviews and make improvements on the app thank you
  • Won’t even let me in Jan 30, 2021

    By polightlythiccswaggydaddy
    I just wanted this app so I can keep up with The boyz, but when I try to even use it it just gives me a pop-up message that says “ we are sorry for any inconvenience to you”. Which is really annoying because I can’t even get into the app. I downloaded it anyways even after reading all of the horrible reviews that this app has just to see if I could possibly get it to work so I can see what everyone else was talking about but I couldn’t even get farther than the start screen. I even tried using it on both my iPad and my phone and it still didn’t work. I was really excited for this app to come out and I have been waiting for it and this is kind of disappointing to see.

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