United Airlines
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The United app puts valuable travel information in the palm of your hand.
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Ratings & Reviews
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I had booked a flight. it did not show up on my united app, so I thought it didn't go through so I booked my flight again. it was a fiasco booking this flight as it kept looping back to finish booking. I ended up with 4 bookings. I was able to cancel them, but I'm still being charged for two flights. now I added a checked bag, which was supposed to be cheaper if I did so prior to arriving at the airport. no deal. I'm supposed to get free checked bags with my credit card. not happening.
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United for Life
more lessI will start by saying I wasn’t a huge fan of United. I was a big Frontier guy before they completely went down the tubes and became the worst airline of all time only to combine with the second worst airline, Spirit. Then I became a Southwest guy because of the convenience and customer service. Earlier this year we booked a last minute trip and ended up having to fly United. We have a 15 month old so everyone knows how that can be. The flight attendant provided the best service that I have ever had to our family and I swore I would give you United another chance because of that particular individual. So the next trip we booked we decided to fly United. We had a million things happen, on our end not United. We had to change a flight, missed a flight and everything in between. United came through again with incredible customer service and a overall great experience. With all the other airlines looking to cut corners and cost, United didn’t. With every airline looking to nickel and dime you every chance they get, United didnt. Thank you United and Team for making customer service a priority. You have a customer for life. Ps- this is the only review I have ever written because that is how much I want to say thank you.
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An awesome time saver!
more lessAccess to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
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Gotta say, I absolutely love the feature that allows you to pin your mobile boarding pass to your homescreen! I'm leaving a review just because this is such an awesome and helpful feature! You just tap the hovering pin, and it pulls up your boarding pass instantly. So much easier than trying to juggle with an app to load your boarding pass.
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App Devs - Hope you read
more lessI dislike leaving a “review” when I really need to submit a product complaint, but United leaves me no other obvious choice to submit feedback about the app. Overall, it’s a great app. But now that you must put in your card information into the app in order to make purchases on board, there’s a problem. I am NOT going to verify my card every time I check in for a flight. That’s just stupid. I do it once, and that should be it. I take at least two flights a week on United. So at least twice a week I’m being asked to verify a card that I verified less than 4 days ago. You may say that “we need to verify the card is still in your possession” or some other reason. Sorry. But that’s your problem. If you require us to use the app instead of presenting a card, then there are certain risks you accept. Sure. Some guy that flys once a year? Make him verify the card. Your Platinums? Stop hassling us. It’s easier for me to skip on board purchases than to have to go through a verification every time I check in. Especially since I have to click all the extra boxes now because some people are too stupid to know to not fly if they have Covid and that they have to wear a mask. I hate the dumbing down of America to its lowest common denominator. So ease up on the card verification or go back to taking cards in flight.
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Love United Airlines
more lessFrom the ease of the United app for everything from booking to checking in to the friendly, helpful United employees it is my favorite airline. Thanks United for making travel easy and less stressful.
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My United!
more lessMy flights on & overall experience with United have always been good. Please keep doing a nice job 👍, and thank you, Team United!
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United for Life
more lessI will start by saying I wasn’t a huge fan of United. I was a big Frontier guy before they completely went down the tubes and became the worst airline of all time only to combine with the second worst airline, Spirit. Then I became a Southwest guy because of the convenience and customer service. Earlier this year we booked a last minute trip and ended up having to fly United. We have a 15 month old so everyone knows how that can be. The flight attendant provided the best service that I have ever had to our family and I swore I would give you United another chance because of that particular individual. So the next trip we booked we decided to fly United. We had a million things happen, on our end not United. We had to change a flight, missed a flight and everything in between. United came through again with incredible customer service and a overall great experience. With all the other airlines looking to cut corners and cost, United didn’t. With every airline looking to nickel and dime you every chance they get, United didnt. Thank you United and Team for making customer service a priority. You have a customer for life. Ps- this is the only review I have ever written because that is how much I want to say thank you.
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An awesome time saver!
more lessAccess to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
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Gotta say, I absolutely love the feature that allows you to pin your mobile boarding pass to your homescreen! I'm leaving a review just because this is such an awesome and helpful feature! You just tap the hovering pin, and it pulls up your boarding pass instantly. So much easier than trying to juggle with an app to load your boarding pass.
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My experience w United
more lessI flew in from EWR to GDL and the my one suitcase WAS NOT PUT ON THE PLANE from Houston to GDL. I was told that I am to wait for my luggage and that it would arrive sometime the next day. When I tried to phone United and gain information where is my suitcase and when it will arrive, I was transferred to a company in India and the horrible experience continued. Hours of waiting to speak to a person, lies over lies and promises to attend to my issue that were not meant to be kept. At that point I lost my trust and asked to leave the suitcase in the airport and I will pick it up by myself. I was promised that my suitcase will wait for me in the airport. The next day I drive an hour to the airport to find out that my luggage is on the United truck and the driver is in front of my rented accommodation, with no one to receive my suitcase. The company in India promised I will be able to get my suitcase in the airport and they lied again. At this point me and my suitcase were in limbo. I am a long time United/Continental customer and I was VERY DISAPPOINTED with the way this was handled. It costed me TWO days of my precious vacation. Rivka Soloway
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Poor experience on my recent flight- Expected better service for Premium Golda
more lessHad booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.
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Incredibly frustrating experience!
more lessNot sure why your app does not notify of changes to seats we’ve booked for months. Went to check in and saw my wife and I were separated by 12 rows AND on opposite sides of the 787, without any notification. This is unacceptable and too easy to remedy. A simple e-mail or text would suffice to let me know to work this issue, but no, you just separate us without a word! Then, spent 50 minutes on hold to change seats way back in economy and had to ask to get economy plus bundle refunded. Now on hold to talk to a supervisor because the representative is not authorized to do anything other than change seats and give us a refund of our bundle. Though she was very nice and efficient (after 50 minutes on hold) she was not authorized to do anything to bring me back as a customer. I am reconsidering United as my preferred airline. This has been incredibly frustrating. Oh, and to register a complaint, I have to go to your website and “fill out a form.” I would expect to be contacted by a customer service rep directly after this poor service. Sincerely, Thomas Lawhead
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Good so, but the structure is a bit convoluted. The organization of it all is a bit forked and you can't always find what you're looking for where you expect to find it. The game center is a nice addition. It needs a lot of work, though. I'd be happy to send screenshots of spelling errors and issues with buttons that aren't labeled.
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Review
more lessI’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
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I had booked a flight. it did not show up on my united app, so I thought it didn't go through so I booked my flight again. it was a fiasco booking this flight as it kept looping back to finish booking. I ended up with 4 bookings. I was able to cancel them, but I'm still being charged for two flights. now I added a checked bag, which was supposed to be cheaper if I did so prior to arriving at the airport. no deal. I'm supposed to get free checked bags with my credit card. not happening.
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App Devs - Hope you read
more lessI dislike leaving a “review” when I really need to submit a product complaint, but United leaves me no other obvious choice to submit feedback about the app. Overall, it’s a great app. But now that you must put in your card information into the app in order to make purchases on board, there’s a problem. I am NOT going to verify my card every time I check in for a flight. That’s just stupid. I do it once, and that should be it. I take at least two flights a week on United. So at least twice a week I’m being asked to verify a card that I verified less than 4 days ago. You may say that “we need to verify the card is still in your possession” or some other reason. Sorry. But that’s your problem. If you require us to use the app instead of presenting a card, then there are certain risks you accept. Sure. Some guy that flys once a year? Make him verify the card. Your Platinums? Stop hassling us. It’s easier for me to skip on board purchases than to have to go through a verification every time I check in. Especially since I have to click all the extra boxes now because some people are too stupid to know to not fly if they have Covid and that they have to wear a mask. I hate the dumbing down of America to its lowest common denominator. So ease up on the card verification or go back to taking cards in flight.
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Big changes to flight without warning…
more lessI have always enjoyed United when we have used this airline, but this time was very disappointing. Only 1 day before our trip, we had looked to see what size baggage we were allowed and came to find out—not only were we leaving and coming at different times—but our layovers had changed from around 1 hour to 5 HOURS— both ways—with our plane changes in a DIFFERENT CITY! The disrespectful part? WE WERE NEVER NOTIFIED BY THE AIRLINE. When we agreed to purchase these tickets with no refund—4 months before—paying close attention to the times & layovers, & committing to our purchase, we expected United to honor their end of the deal or, at the very least, let us know! These changes greatly affected our travel plans because we were visiting our elderly parents on the farm who needed to travel several hours to pick us up from the airport and take us back. Fortunately, my husband called & after several hours of being on hold, getting disconnected & so forth, the United representative helped us fix some of the bigger issues. And—I am grateful for that— but due to the unexpected changes & never being notified, I can only give United 3 stars this time around.
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For many things it works well. At least it did when I was flying in the before times. Now that I am flying again, it has problems. I could not upload my passport scan. Repeated attempts all failed. Tried to contact support, but that fails, too. Not really surprising, given how screwed up their website is.
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Disappointing 1st flight in years!
more lessI haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.
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United Airlines
Release Notes
4.1.51
We’re continuing to improve our mobile app to help you feel prepared and informed for your upcoming travels.
We’re continuing to make updates to make it easier to manage your travels and self-serve. In this release, we’ve added minor enhancements in the Travel-Ready Center and the shopping path to help make navigating the app more seamless.
Got what it takes to pilot one of our planes? We’ll find out!
In this release, we have a brand new game launching called “Flight simulator” that puts you to the test on how well you can land a Dreamliner. Try it once, try it twice. Don’t worry--we won’t tell.
The United app wallet got a makeover! We’ve made it easier to save, pay and manage all your forms of payment on top of providing you easy access to your travel certificates, flight credits and TravelBank cash—all in one place.
This release is a big one! Highlights include the following:
• We’ve made it easier to navigate between your one-time pass and boarding pass to expedite checking in to the United Club.
• Got an international credit card but want to make a food purchase? International credit cards are now accepted in the app for ancillary purchases.
• We’ve added a new “Help center” dedicated to answering your most asked questions
We’re continuing to improve the Travel-Ready Center to make sure you have the most up-to-date details regarding your travels for your destination. In this release, we've added the ability to add a booster shot, which can also now be saved to your profile for future use.
Have you ever waited in the baggage line at the airport and thought there’s got to be a faster way to do this?
There is and here’s your insider tip--if you’re traveling through one of our U.S. hubs and checking a bag, make sure you use the mobile app to check in and select that you have a bag. Once you receive a mobile boarding pass, you’ll now be eligible to skip the normal baggage line and head to a special area in the lobby to drop off your bag and be on your way in a minute or less!
We heard your feedback! With this release, you’ll be able to use international credit cards for contactless payment purchases inflight (if you’re interested in buying a snackbox, drink and more). Just add it to your Wallet and you’ll be good to go. In addition, also in this release is the ability to get pre-cleared if you’re traveling to Hawaii through Agent on Demand. You’ll be able to do this via the app starting at 24 hours prior to departure.
Have you ever pulled up your boarding pass while waiting in line to board, then your screen is locked when it’s time for you to scan your boarding pass, and now you’re scrambling to unlock your phone? With this release, we’ve now made it so that your screen doesn’t auto-lock if your boarding pass or United club pass is pulled up.
Also, in this release, we’ve made it easier to purchase onboard wifi while you shop for your flight and have now added a countdown widget you can add to your device.
Got someone picking you up at the airport and want to make sure they know what time you land? We’ve now added the ability to share your flight more easily from the flight status page!
Hello 2022! In our first release of the new year, we’ve focused on enhancing the app to make it easier to cancel and refund your trip through the app should your travel plans change. In addition, you can now add a lap infant when you are checking in, allowing you the ability to self-service and receive a boarding pass without needing to use a kiosk at the airport.
Hello 2022! In our first release of the new year, we’ve focused on enhancing the app to make it easier to cancel and refund your trip through the app should your travel plans change. In addition, you can now add a lap infant when you are checking in, allowing you the ability to self-service and receive a boarding pass without needing to use a kiosk at the airport.
We’re ending 2021 with a bang! Our final app release of the year includes some major updates such as:
• Free wifi messaging! Activate it via our wifi and entertainment page
• A wifi day-pass incentive for MP members who upload docs using the Travel-Ready Center and complete check in prior to arriving at the airport – valid only for select dates on international flights inbound to the US
• Mandatory redirect to the Travel-Ready Center during check-in should all requirements not be completed
We’re still working hard at enhancing our award-winning mobile app! This release includes the following:
• Our new “Recommended destinations” section dedicated to providing you travel destinations we think you’ll enjoy!
• If you’re in a middle seat and should there be a better seat available, we’ll send you a push notification giving you a heads up!
The mobile app keeps getting better! Improvements in this release include more optimization and a smoother experience when messaging our Contact Center for help.
Got questions about what you need to know for your travels when the US reopens its borders for international travelers? We’ve made updates to our Travel-Ready Center to ensure you have everything you need! This release also includes adding the ability to apply your COVID-19 documentation to specific flight segments should you have segments with different requirements.
Got questions about what you need to know for your travels when the US reopens its borders for international travelers? We’ve made updates to our Travel-Ready Center to ensure you have everything you need! This release also includes adding the ability to apply your COVID-19 documentation to specific flight segments should you have segments with different requirements.
Got a trip you’re planning with friends or your family? We just added a new feature called Trip Planner which allows you to coordinate what works best for the whole group, whether it’s deciding on a destination or which flights to take!
Our Travel-Ready Center got a makeover! We heard your feedback and wanted to make it even easier for you to locate and understand what you need for your travels, wherever they may take you.
Big news--we’ve added a shopping cart! Other highlights in this release include:
• The ability to add your profile photo to the “My United” section of the app.
• Easier access to all the info you need to know about your connection after you check in.
Big news--we’ve added a shopping cart! Other highlights in this release include:
• The ability to add your profile photo to the “My United” section of the app.
• Easier access to all the info you need to know about your connection after you check in.
Got TravelBank cash and want to use it for a purchase? Well, now you can! In this release, we’ve added the ability to leverage your TravelBank cash as a form of payment to purchase your ticket.
Also, want to know how long you’ve been a MileagePlus member? We’ve now added the month and year you first joined into your MileagePlus account details.
Our flight status section got an upgrade! In this release, you’ll now see an updated look and feel for our “Where is this aircraft currently” section of flight status.
In addition, if you’re interested in using Uplift to pay your ticket in installments, we’ve now lowered the minimum ticket threshold to $100.
You asked and we delivered! In this release, we’ve added your MileagePlus profile settings into the app and have made it even easier for you to update by navigating to the My United section. Need to change your contact information or add your Known Traveler Number? It’s all in there!
Now that snacks and beverages are back on board, we’re making it even easier to help you get what you want to eat and drink while you’re in the air!
In this release, we’ve added the ability for you to pre-order snacks and beverages for select flights starting at 5 days prior to departure and ending 24 hours prior to your departure.
The app keeps getting better and better! In this release, we’re focusing on providing better communication and clearer messaging about what you do or don’t need to complete in the Travel-Ready Center in preparation for your trip and to help you get Travel Ready. Also, should your trip be eligible for requirements pending in the TRC, we’ve also added a link directing to the TRC on the confirmation page so you can see exactly what those requirements are after you book!
The mobile app keeps getting better! With this release, you’re now able to:
• Save your passport to your profile if you’ve uploaded it through the Travel-Ready Center (and use it again in the future!)
• Use a saved form of payment (or save a form of payment) for any purchase you want to make while chatting or video-chatting with an Agent on Demand
We’ve made some big changes! Introducing My United, your new one-stop shop for all things related to you and your travels. No need to dig into multiple places to figure out what you need – My United is where you can find your MileagePlus account, trips, your saved forms of payment, the Travel-Ready Center, receipts and more! Don’t have a MileagePlus account? No problem--everything is still in My United, all in one place for you.
We’ve continued to enhance our mobile app to help you feel more prepared for your upcoming travels. Highlights include:
•Inputting contact data from the home screen so we can notify you about any important updates about your itinerary
•Selecting new seat preferences (e.g. extra legroom) if you’re on standby or awaiting an upgrade
•Fixing a bug incorrectly displaying United Club memberships after the United Club Chase card is cancelled
And don’t forget to enter our “Your Shot to Fly” sweepstakes!
The United app won a Webby! We’re continuing to improve our mobile app to help you feel more prepared and informed for your upcoming travels. Highlights in this release include:
• The ability to upload and save your vaccination record in your MileagePlus account so it can be used for future travel (and don’t forget to upload it to enter our “Your Shot to Fly” sweepstakes!)
• The option to view your TravelBank credits through “My wallet” for MileagePlus members
We’re continuing to improve our mobile app to help you feel prepared and informed for your upcoming travels. Highlights in this release include:
• The option to connect with an Agent on Demand via video chat, messaging or call starting 24 hours prior to your departure if you’re departing or connecting through select airports
• Major enhancements to the Travel-Ready Center such as the ability to upload your passport, view destination-required documents and much more
We’re continuing to improve our mobile app to help you feel prepared and informed for your upcoming travels. Highlights in this release include:
• The option to connect with an Agent on Demand via video chat, messaging or call starting 24 hours prior to your departure if you’re departing or connecting through select airports
• Major enhancements to the Travel-Ready Center such as the ability to upload your passport, view destination-required documents and much more
We’re continuing to improve and enhance our mobile app to help you feel prepared and informed for your upcoming travels. Highlights in this release include:
• Clearer indicators on My Trips when you have a schedule change
• More precise bag tracking for when your bag is offloaded from your flight
We’re continuing to improve and enhance our Travel-Ready Center (TRC) to help you feel prepared and informed for your upcoming travels. Enhancements in this release include a legend denoting what each status in TRC (e.g. Travel Ready, Not Travel Ready, etc) means and a new “know before you go” section with relevant travel information.
In this release, we’ve continued to make enhancements to our Travel-Ready Center to ensure you have the most up-to-date information you may need for your travels. Highlights include making it easier to understand when requirements have been fulfilled or are outstanding as well as the display of what your transit requirements will be if you are connecting.
We’re continuing to improve and enhance our Travel-Ready Center (TRC) to help you feel prepared and informed for your upcoming travels. Enhancements in this release include the ability to view travel requirements in TRC for travelers in your itinerary under 18, including infants in seats and lap children, as well as messaging denoting a change to your travel requirements since your last visit to the TRC.
We’re continuing to improve and innovate to provide more opportunities to self-serve and stay informed. In this release:
• Customers can use the “Travel-Ready Center” to schedule a COVID-19 test through TrustAssure and become travel-ready without needing to manually upload test results. We’ve also added additional entry points on the home screen and in the More menu to provide easy access.
• If an itinerary is impacted by a schedule change, customers will be able to view options and self-serve.
In this mobile release, we’ve launched an innovative and industry-leading feature called the “Travel-Ready Center,” where customers can review COVID-19 entry requirements, find local testing options for select locations and upload any required testing and vaccination records for domestic and international travel, all in one place. The Travel-Ready Center is accessible through the Reservation Details section under My Trips.
Happy new year! In our first release of 2021, we’ve launched a new exciting feature giving you the ability to view your receipts! You can locate receipts for your bookings, ancillary purchases, inflight purchases and more. We have also included updates to accommodate our Emotional Support Animal (ESAN) and Service Animal (SVAN) policy changes effective as of Jan. 11, 2021.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed. Highlights in this release include the ability to order food for pick-up at select airport locations and clearer messaging when a customer is booking a flight with a 737 MAX aircraft. We’ve also added the ability to provide your seat preference if you’re on the stand-by list.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed. Highlights in this release include updated messaging during checking in if you have a pet-in-cabin or service animal as well as new menu items for our December snack offerings.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. Highlights in this release include updated messaging and acknowledgment of COVID-19 testing requirements during shopping for specific flights.
We’ve squashed some bugs! Issues related to app crashes have been fixed with this update along with improvements in Personal Device Entertainment.
Thank you for choosing the United app. We have redesigned your all-in-one travel partner to deliver an even more seamless and touchless experience for all users.
Here are some key enhancements you’ll find:
• A newly envisioned MileagePlus® account experience
• Easy access to useful and relevant information on the home page for guest users
• A redesigned look and feel that will deliver information more consistently and provide enhanced TalkBack support
• Improved navigation throughout the app
Thank you for choosing the United app. We have redesigned your all-in-one travel partner to deliver an even more seamless and touchless experience for all users.
Here are some key enhancements you’ll find:
• A newly envisioned MileagePlus® account experience
• Easy access to useful and relevant information on the home page for guest users
• A redesigned look and feel that will deliver information more consistently and provide enhanced TalkBack support
• Improved navigation throughout the app
Thank you for choosing the United app. We have redesigned your all-in-one travel partner to deliver an even more seamless and touchless experience for all users.
Here are some key enhancements you’ll find:
• A newly envisioned MileagePlus® account experience
• Easy access to useful and relevant information on the home page for guest users
• A redesigned look and feel that will deliver information more consistently and provide enhanced TalkBack support
• Improved navigation throughout the app
Thank you for choosing the United app. We have redesigned your all-in-one travel partner to deliver an even more seamless and touchless experience for all users.
Here are some key enhancements you’ll find:
• A newly envisioned MileagePlus® account experience
• Easy access to useful and relevant information on the home page for guest users
• A redesigned look and feel that will deliver information more consistently and provide enhanced TalkBack support
• Improved navigation throughout the app
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. Updates in this release include messaging at check-in related to destination-specific COVID-19 testing requirements for certain countries and states.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. Highlights in this release include updated messaging around our face covering policy and the ability to make free seat selections for itineraries with flights on Copa Airlines and Air India.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. Highlights in this release include updated messaging around our face covering policy and the ability to make free seat selections for itineraries with flights on Copa Airlines and Air India.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. Highlights in this release include the ability to quickly search and view top destinations from your home airport should you choose to travel.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. Highlights in this release include an enhancement allowing Electronic Travel Certificates to be applied toward purchasing bundles.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. Highlights in this release include enhancements around applying Electronic Travel Certificates toward purchasing seats and updated handling should you decide to cancel your trip.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. Highlights in this release include the ability to combine multiple Electronic Travel Certificates (ETCs) when you’re booking a flight as well as apply ETCs toward ancillary seat purchases. In addition, we have updated messaging around our face covering policy.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. Highlights in this release include the ability to combine multiple Electronic Travel Certificates (ETCs) when you’re booking a flight as well as apply ETCs toward ancillary seat purchases. In addition, we have updated messaging around our face covering policy.
We’re continuing to make updates to provide you with more opportunities to self-serve during this time. Highlights in this release include the ability to combine multiple Electronic Travel Certificates (ETCs) when you’re booking a flight as well as apply ETCs toward ancillary seat purchases.
We’re continuing to make updates to provide you with more opportunities to self-serve during this time. In this release, we’ve enabled more functionality around managing your reservations and selecting payment methods should you choose to travel.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. In this release, you are now able to use your saved Electronic Travel Certificates from your MileagePlus account while purchasing a ticket should you choose to travel.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. In this release, we’ve enabled the ability to message our contact center directly to help save you a call should you need assistance.
Other highlights include the ability to finance and pay your trip over time should you choose to travel and an updated advisory around COVID-19 health requirements when you check in.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. Highlights in this release include the ability to finance and pay your trip over time should you choose to travel and an updated advisory around COVID-19 health requirements when you check in.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. Improvements in this release include the ability to complete purchases for international addresses should you choose to travel and updated messaging when flights are fairly full.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. Improvements in this release include the ability to view your Electronic Travel Certificates (ETC) balance in your account and use ETCs should you choose to travel.
We’re continuing to make updates to provide you with more opportunities to self-serve and stay informed during this time. Improvements in this release include the ability to view your Electronic Travel Certificates (ETC) balance in your account and use ETCs should you choose to travel.
We’re committed to providing you with the most up-to-date information and more self-service options for your travels. Updates in this release include the ability to request Electronic Travel Certificate refunds for cancellations and previously announced changes to the MileagePlus program.
In this release, we are focused on providing you with the most recent updates related to COVID-19 while enabling enhancements to your shopping experience. Also, we are updating the Personal Device Entertainment player for flights supported by Gogo.
In this release, we are focused on resolving issues and keeping you informed on any impacts from COVID-19.
In this release, we’ve fixed a bug related to select movies not playing properly on Personal Device Entertainment.
In this release, we are adding important updates regarding travel to and from China.
In this release, we are adding important updates regarding travel to and from China.
Happy New Year! In our first release of 2020, we’ve resolved bugs related to personal device entertainment.
In this release, we’ve improved our messaging within our “Track my bags” feature for customers making a connection from a United flight to another airline with a checked bag.
In this update, you’ll now see our planes in flight status reflecting our new livery. Also, check out flight status next time you’re traveling to see if you’re flying on our new Star Wars themed plane. Bonus points if you can figure out how to get the plane image to flip from the light side to the dark side!
Big news--we have a new mobile boarding pass! On top of the new streamlined design, you’ll also now find terminal info. Additional enhancements in this release include:
• View boarding end time after boarding has started
• Pick seats on flights operated by ANA while booking or managing your reservation
• Pick up your booking where you left off. Just add the new Saved Trips widget to your home screen.
Curious about destinations you’re seeing on our mobile app homepage? In this release, you can now find where each point of interest resides directly on the home screen!
More updates coming your way! In this release, we’ve focused on enhancing features you know and love:
• Enhancements to your MileagePlus account including year-end activity
• View each bag scan, starting at the lobby till arrival at your destination
• In the unlikely event your flight is diverted, we got you covered with better handling
• Pin your boarding pass to your phone’s home screen
• Bug fixes (such as those around early expiration of one-time club passes)
More updates coming your way! In this release, we’ve focused on enhancing features you know and love:
• Enhancements to your MileagePlus account including year-end activity
• View each bag scan, starting at the lobby till arrival at your destination
• In the unlikely event your flight is diverted, we got you covered with better handling
• Pin your boarding pass to your phone’s home screen
• Bug fixes (such as those around early expiration of one-time club passes)
Thank you for using the United App! In this release we have some bug fixes related to My Account and a few enhancements in the “Just for you” section.
Thank you for using the United App! In this release we have some bug fixes related to My Account and a few enhancements in the “Just for you” section.
Thank you for using the United App! In this release we have some bug fixes related to My Account and a few enhancements in the “Just for you” section.
Thank you for using the United App! In this release we have some bug fixes related to My Account and a few enhancements in the “Just for you” section.
Thank you for using the United App! In this release we have some bug fixes related to My Account and a few enhancements in the “Just for you” section.
Thank you for using the United App! In this release we have some bug fixes related to My Account and a few enhancements in the “Just for you” section.
Thank you for using the United App! In this release we have some bug fixes related to My Account and a few enhancements in the “Just for you” section.
Thank you for using the United App! In this release we have some bug fixes related to My Account and a few enhancements in the “Just for you” section.
Thank you for using the United App! In this release we have some bug fixes related to My Account and a few enhancements in the “Just for you” section.
Thank you for using the United App! In this release we have some bug fixes related to My Account and a few enhancements in the “Just for you” section.
Thank you for using the United App! In this release we have some bug fixes related to My Account and a few enhancements in the “Just for you” section.
Thank you for using the United App! In this release we have some bug fixes related to My Account and a few enhancements in the “Just for you” section.
Thank you for using the United App! In this release we have some bug fixes related to My Account and a few enhancements in the “Just for you” section.
Thank you for using the United App! In this release we have some bug fixes related to My Account and a few enhancements in the “Just for you” section.
You’ve been asking…and we delivered! You are now able to view how you’re tracking toward your next Premier status in the app. Other enhancements include:
• Adding/editing your day-of-travel contact data within My Trips
• Visibility into the number of people viewing the same flight(s) you’re shopping (so you don’t miss out!)
• Ability to add emergency contact info in My Trips for an unaccompanied minor trip
You’ve been asking…and we delivered! You are now able to view how you’re tracking toward your next Premier status in the app. Other enhancements include:
• Adding/editing your day-of-travel contact data within My Trips
• Visibility into the number of people viewing the same flight(s) you’re shopping (so you don’t miss out!)
• Ability to add emergency contact info in My Trips for an unaccompanied minor trip
You’ve been asking…and we delivered! You are now able to view how you’re tracking toward your next Premier status in the app. Other enhancements include:
• Adding/editing your day-of-travel contact data within My Trips
• Visibility into the number of people viewing the same flight(s) you’re shopping (so you don’t miss out!)
• Ability to add emergency contact info in My Trips for an unaccompanied minor trip
We won a Webby for the reimagined United app and we can’t thank you enough! Now we’re back with more improvements:
• Layover time updates dynamically under Trip Details
• Trip details now viewable when “Airport Check-in required” is displayed
• Access the MPX app from the United app
• MP numbers will now show on boarding pass
• Enhanced security around MP sign-in
• Bug fixes such as issues around Boarding Now and Gate Change push notifications not appearing
We won a Webby for the reimagined United app and we can’t thank you enough! Now we’re back with more improvements:
• Layover time updates dynamically under Trip Details
• Trip details now viewable when “Airport Check-in required” is displayed
• Access the MPX app from the United app
• MP numbers will now show on boarding pass
• Enhanced security around MP sign-in
• Bug fixes such as issues adding in country while paying and push notifications not appearing
We won a Webby for the reimagined United app and we can’t thank you enough for your support! Now we’re back with more improvements:
• Layover time updates dynamically under Trip Details
• Trip details now viewable when “Airport Check-in required” is displayed
• Access the MPX app directly from the United app
• MP numbers will now show on boarding pass
• Enhanced security around MileagePlus sign-in
• Bug fixes such as issues adding in country when completing payment
In this release, we’ve squashed another bug! For those seeing playback issues when viewing flight entertainment, this is now fixed.
Got ‘em! In this release, we’ve squashed some more bugs and have fixes regarding:
• Issues where guest users were not able to check-in
• Errors around inflight entertainment
• App crash at app launch and sign in
We heard you! In this update, we tackle the most asked-for items since we reimagined our app, including:
• Guest users can check in, locate boarding passes and access entertainment on home screen
• Tip to take you to United Club membership/one-time passes
• Boarding pass buttons on home screen on Welcome card & also when irregular operations occur
• Manage special meals and accommodations in app
• Bug fixes (e.g. Personal Device Entertainment now loads properly)
We heard you! In this update, we tackle the most asked-for items since we reimagined our app, including:
• Guest users can check in, locate boarding passes and access entertainment on home screen
• Tip to take you to United Club membership/one-time passes
• Boarding pass buttons on home screen on Welcome card & also when irregular operations occur
• Manage special meals and accommodations in app
• Bug fixes
Thank you for using our United app! We regularly update our app to give you the best possible experience.
This latest update fixes several issues, including those impacting the ability to play back movies on your personal device.
Thank you for using the United app! We regularly update our app to provide you with the best possible experience.
Here are the enhancements you will find in our latest update:
-Bug fixes
Thank you for using the United app! We regularly update our app to provide you with the best possible experience.
Here are the enhancements you will find in our latest update:
-Bug fixes
We’ve reimagined the United app to create an all-in-one travel partner that provides a more dynamic experience.
Key features:
• A redesigned home page that contains the most useful and relevant information
• A “My Trips” section that houses upcoming active trips and boarding passes
• A brand-new inbox that stores travel notifications, upcoming flights and more
• A “My Profile” section with MileagePlus® account information and more
Please share your opinion with us under “App feedback.”
Thank you for using the United app! We regularly update our app to provide you with the best possible experience.
Here are the enhancements you will find in our latest update:
- Bug fixes
Thank you for choosing United Airlines. We regularly update our app to provide you with the best possible experience.
Here’s our latest update:
• New — Known Traveler Number (KTN): You can now add your Known Traveler Number or Redress Number during mobile check-in
• New — Lounges: The app will now feature our Star Alliance™ airline partner lounge locations. Just search for them under “Find clubs and lounges”
• Bug fixes
Please share your opinion with us in the app under “App feedback.”
Thank you for using the United app! We regularly update our app to provide you with the best possible experience.
Here are the enhancements you will find in our latest update:
- Bug fixes
Thank you for choosing United! We regularly update our app to provide you with the best possible experience.
Our latest update includes:
- New! Explore the world with United and find top things to do at your destination under Reservation Details
- New! Added Frankfurt, DE (FRA) to our list of airport maps
- Improvements to our passport scanning technology
- Bug fixes and performance enhancements
We love your feedback! Please share your opinion with us in the app under ‘App feedback’.
Thank you for choosing United! We regularly update our app to provide you with the best possible experience.
Our latest update includes:
- New! Explore the world with United and find top things to do at your destination under Reservation Details
- New! Added Frankfurt, DE (FRA) to our list of airport maps
- Improvements to our passport scanning technology
- Bug fixes and performance enhancements
We love your feedback! Please share your opinion with us in the app under ‘App feedback’.
Thank you for choosing United! We regularly update our app to provide you with the best possible experience.
Our latest update includes:
- New! Explore the world with United and find top things to do at your destination under Reservation Details
- New! Added Frankfurt, DE (FRA) to our list of airport maps
- Improvements to our passport scanning technology
- Bug fixes and performance enhancements
We love your feedback! Please share your opinion with us in the app under ‘App feedback’.
Thank you for choosing United! We regularly update our app to provide you with the best possible experience.
Our latest update includes:
- New! Explore the world with United and find top things to do at your destination under Reservation Details
- New! Added Frankfurt, DE (FRA) to our list of airport maps
- Improvements to our passport scanning technology
- Bug fixes and performance enhancements
We love your feedback! Please share your opinion with us in the app under ‘App feedback’.
Thank you for choosing United! We regularly update our app to provide you with the best possible experience.
Our latest update includes:
- New! Explore the world with United and find top things to do at your destination under Reservation Details
- New! Added Frankfurt, DE (FRA) to our list of airport maps
- Improvements to our passport scanning technology
- Bug fixes and performance enhancements
We love your feedback! Please share your opinion with us in the app under ‘App feedback’.
Thank you for choosing United! We regularly update our app to provide you with the best possible experience.
Our latest update includes:
- New! Explore the world with United and find top things to do at your destination under Reservation Details
- New! Added Frankfurt, DE (FRA) to our list of airport maps
- Improvements to our passport scanning technology
- Bug fixes and performance enhancements
We love your feedback! Please share your opinion with us in the app under ‘App feedback’.
Thank you for choosing United! We regularly update our app to provide you with the best possible experience.
Our latest update includes:
- New! Explore the world with United and find top things to do at your destination under Reservation Details
- New! Added Frankfurt, DE (FRA) to our list of airport maps
- Improvements to our passport scanning technology
- Bug fixes and performance enhancements
We love your feedback! Please share your opinion with us in the app under ‘App feedback’.
Thank you for choosing United! We regularly update our app to provide you with the best possible experience.
Our latest update includes:
- New! Explore the world with United and find top things to do at your destination under Reservation Details
- New! Added Frankfurt, DE (FRA) to our list of airport maps
- Improvements to our passport scanning technology
- Bug fixes and performance enhancements
We love your feedback! Please share your opinion with us in the app under ‘App feedback’.
Thank you for choosing United! We regularly update our app to provide you with the best possible experience.
Our latest update includes:
- New! Explore the world with United and find top things to do at your destination under Reservation Details
- New! Added Frankfurt, DE (FRA) to our list of airport maps
- Improvements to our passport scanning technology
- Bug fixes and performance enhancements
We love your feedback! Please share your opinion with us in the app under ‘App feedback’.
Thank you for choosing United! We regularly update our app to provide you with the best possible experience.
Our latest update includes:
- New! Explore the world with United and find top things to do at your destination under Reservation Details
- New! Added Frankfurt, DE (FRA) to our list of airport maps
- Improvements to our passport scanning technology
- Bug fixes and performance enhancements
We love your feedback! Please share your opinion with us in the app under ‘App feedback’.
Thank you for choosing United! We regularly update our app to provide you with the best possible experience.
Our latest update includes:
- New! Explore the world with United and find top things to do at your destination under Reservation Details
- New! Added Frankfurt, DE (FRA) to our list of airport maps
- Improvements to our passport scanning technology
- Bug fixes and performance enhancements
We love your feedback! Please share your opinion with us in the app under ‘App feedback’.
Thank you for using the United app! We regularly update our app to provide you with the best possible experience.
Here are the enhancements you will find in our latest update:
- Bug fixes and performance enhancements
Thank you for using the United app! We regularly update our app to provide you with the best possible experience.
Here are the enhancements you will find in our latest update:
- Bug fixes and performance enhancements
We’re continuing to improve our mobile app to help you feel prepared and informed for your upcoming travels.
We’re continuing to make updates to make it easier to manage your travels and self-serve. In this release, we’ve added minor enhancements in the Travel-Ready Center and the shopping path to help make navigating the app more seamless.
Got what it takes to pilot one of our planes? We’ll find out!
In this release, we have a brand new game launching called “Flight simulator” that puts you to the test on how well you can land a Dreamliner. Try it once, try it twice. Don’t worry--we won’t tell.
The United app wallet got a makeover! We’ve made it easier to save, pay and manage all your forms of payment on top of providing you easy access to your travel certificates, flight credits and TravelBank cash—all in one place.
This release is a big one! Highlights include the following:
• We’ve made it easier to navigate between your one-time pass and boarding pass to expedite checking in to the United Club.
• Got an international credit card but want to make a food purchase? International credit cards are now accepted in the app for ancillary purchases.
• We’ve added a new “Help center” dedicated to answering your most asked questions
We’re continuing to improve the Travel-Ready Center to make sure you have the most up-to-date details regarding your travels for your destination. In this release, we've added the ability to add a booster shot, which can also now be saved to your profile for future use.
Have you ever waited in the baggage line at the airport and thought there’s got to be a faster way to do this?
There is and here’s your insider tip--if you’re traveling through one of our U.S. hubs and checking a bag, make sure you use the mobile app to check in and select that you have a bag. Once you receive a mobile boarding pass, you’ll now be eligible to skip the normal baggage line and head to a special area in the lobby to drop off your bag and be on your way in a minute or less!
Have you ever waited in the baggage line at the airport and thought there’s got to be a faster way to do this?
There is and here’s your insider tip--if you’re traveling through one of our U.S. hubs and checking a bag, make sure you use the mobile app to check in and select that you have a bag. Once you receive a mobile boarding pass, you’ll now be eligible to skip the normal baggage line and head to a special area in the lobby to drop off your bag and be on your way in a minute or less!
We heard your feedback! With this release, you’ll be able to use international credit cards for contactless payment purchases inflight (if you’re interested in buying a snackbox, drink and more). Just add it to your Wallet and you’ll be good to go. In addition, also in this release is the ability to get pre-cleared if you’re traveling to Hawaii through Agent on Demand. You’ll be able to do this via the app starting at 24 hours prior to departure.
Have you ever pulled up your boarding pass while waiting in line to board, then your screen is locked when it’s time for you to scan your boarding pass, and now you’re scrambling to unlock your phone? With this release, your screen won’t auto-lock when your boarding pass or your United Club pass is pulled up on your phone while you’re waiting.
Also, in this release, we’ve made it easier to purchase onboard wifi, which can now be bundled with your flight purchase during booking!
Have you ever pulled up your boarding pass while waiting in line to board, then your screen is locked when it’s time for you to scan your boarding pass, and now you’re scrambling to unlock your phone? With this release, your screen won’t auto-lock when your boarding pass or your United Club pass is pulled up on your phone while you’re waiting.
Also, in this release, we’ve made it easier to purchase onboard wifi, which can now be bundled with your flight purchase during booking!
Got someone picking you up at the airport and want to make sure they know what time you land? We’ve now added the ability to share your flight more easily from the flight status page!
Also, to help you know exactly how many days are left till your trip, we’ve now added a widget you can add to your device, providing you with a countdown till your trip.
Hello 2022! In our first release of the new year, we’ve focused on enhancing the app to make it easier to cancel and refund your trip through the app should your travel plans change. In addition, you can now add a lap infant when you are checking in, allowing you the ability to self-service and receive a boarding pass without needing to use a kiosk at the airport.
Hello 2022! In our first release of the new year, we’ve focused on enhancing the app to make it easier to cancel and refund your trip through the app should your travel plans change. In addition, you can now add a lap infant when you are checking in, allowing you the ability to self-service and receive a boarding pass without needing to use a kiosk at the airport.
We’re ending 2021 with a bang! Our final app release of the year includes some major updates such as:
• Free wifi messaging! Activate it via our wifi and entertainment page
• A wifi day-pass incentive for MP members who upload docs using the Travel-Ready Center and complete check in prior to arriving at the airport – valid only for select dates on international flights inbound to the US
• Mandatory redirect to the Travel-Ready Center during check-in should all requirements not be completed
2021 is close to wrapping but we’re still working hard at enhancing our award-winning mobile app! In this release, highlights include the following:
* Traveling with a mask and using Face ID to log in can be tough – we’ve now enabled the ability to log in using your passcode should Face ID authentication fail while signing in to your MileagePlus account.
* If you’re in a middle seat and should there be a better seat available, we’ll send you a push notification giving you a heads up!
The mobile app keeps getting better! Improvements in this release include more optimization and a smoother experience when messaging our Contact Center for help.
Got questions about what you need to know for your travels when the US reopens its borders for international travelers? We’ve made updates to our Travel-Ready Center to ensure you have everything you need! This release also includes adding the ability to apply your COVID-19 documentation to specific flight segments should you have segments with different requirements.
Got questions about what you need to know for your travels when the US reopens its borders for international travelers? We’ve made updates to our Travel-Ready Center to ensure you have everything you need! This release also includes adding the ability to apply your COVID-19 documentation to specific flight segments should you have segments with different requirements.
Got a trip you’re planning with friends or your family? We just added a new feature called Trip Planner which allows you to coordinate what works best for the whole group, whether it’s deciding on a destination or which flights to take!
Our Travel-Ready Center got a makeover! We heard your feedback and wanted to make it even easier for you to locate and understand what you need for your travels, wherever they may take you.
We’ve also added the ability for customers with SMART Health Cards saved in their Apple Health app to seamlessly upload their vaccination records to our Travel-Ready Center.
Big news--we’ve added a shopping cart! Other highlights in this release include:
The ability to add your profile photo to the “My United” section of the app.
Easier access to all the info you need to know about your connection after you check in.
Big news--we’ve added a shopping cart! Other highlights in this release include:
The ability to add your profile photo to the “My United” section of the app.
Easier access to all the info you need to know about your connection after you check in.
Got TravelBank cash and want to use it for a purchase? Well, now you can! In this release, we’ve added the ability to leverage your TravelBank cash as a form of payment to purchase your ticket.
Also, want to know how long you’ve been a MileagePlus member? We’ve now added the month and year you first joined into your MileagePlus account details.
Our flight status section got an upgrade! In this release, you’ll now see an updated look and feel for our “Where is this aircraft currently” section of flight status.
In addition, if you’re interested in using Uplift to pay your ticket in installments, we’ve now lowered the minimum ticket threshold to $100.
Feedback or Complaints? AppGrooves helps you contact the developer directly.
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