United Airlines
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The United app puts valuable travel information in the palm of your hand.
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Ratings & Reviews
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I had booked a flight. it did not show up on my united app, so I thought it didn't go through so I booked my flight again. it was a fiasco booking this flight as it kept looping back to finish booking. I ended up with 4 bookings. I was able to cancel them, but I'm still being charged for two flights. now I added a checked bag, which was supposed to be cheaper if I did so prior to arriving at the airport. no deal. I'm supposed to get free checked bags with my credit card. not happening.
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United for Life
I will start by saying I wasn’t a huge fan of United. I was a big Frontier guy before they completely went down the tubes and became the worst airline of all time only to combine with the second worst airline, Spirit. Then I became a Southwest guy because of the convenience and customer service. Earlier this year we booked a last minute trip and ended up having to fly United. We have a 15 month old so everyone knows how that can be. The flight attendant provided the best service that I have ever had to our family and I swore I would give you United another chance because of that particular individual. So the next trip we booked we decided to fly United. We had a million things happen, on our end not United. We had to change a flight, missed a flight and everything in between. United came through again with incredible customer service and a overall great experience. With all the other airlines looking to cut corners and cost, United didn’t. With every airline looking to nickel and dime you every chance they get, United didnt. Thank you United and Team for making customer service a priority. You have a customer for life. Ps- this is the only review I have ever written because that is how much I want to say thank you.
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An awesome time saver!
Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
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Gotta say, I absolutely love the feature that allows you to pin your mobile boarding pass to your homescreen! I'm leaving a review just because this is such an awesome and helpful feature! You just tap the hovering pin, and it pulls up your boarding pass instantly. So much easier than trying to juggle with an app to load your boarding pass.
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App Devs - Hope you read
I dislike leaving a “review” when I really need to submit a product complaint, but United leaves me no other obvious choice to submit feedback about the app. Overall, it’s a great app. But now that you must put in your card information into the app in order to make purchases on board, there’s a problem. I am NOT going to verify my card every time I check in for a flight. That’s just stupid. I do it once, and that should be it. I take at least two flights a week on United. So at least twice a week I’m being asked to verify a card that I verified less than 4 days ago. You may say that “we need to verify the card is still in your possession” or some other reason. Sorry. But that’s your problem. If you require us to use the app instead of presenting a card, then there are certain risks you accept. Sure. Some guy that flys once a year? Make him verify the card. Your Platinums? Stop hassling us. It’s easier for me to skip on board purchases than to have to go through a verification every time I check in. Especially since I have to click all the extra boxes now because some people are too stupid to know to not fly if they have Covid and that they have to wear a mask. I hate the dumbing down of America to its lowest common denominator. So ease up on the card verification or go back to taking cards in flight.
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Love United Airlines
From the ease of the United app for everything from booking to checking in to the friendly, helpful United employees it is my favorite airline. Thanks United for making travel easy and less stressful.
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My United!
My flights on & overall experience with United have always been good. Please keep doing a nice job 👍, and thank you, Team United!
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No reviews available
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United for Life
I will start by saying I wasn’t a huge fan of United. I was a big Frontier guy before they completely went down the tubes and became the worst airline of all time only to combine with the second worst airline, Spirit. Then I became a Southwest guy because of the convenience and customer service. Earlier this year we booked a last minute trip and ended up having to fly United. We have a 15 month old so everyone knows how that can be. The flight attendant provided the best service that I have ever had to our family and I swore I would give you United another chance because of that particular individual. So the next trip we booked we decided to fly United. We had a million things happen, on our end not United. We had to change a flight, missed a flight and everything in between. United came through again with incredible customer service and a overall great experience. With all the other airlines looking to cut corners and cost, United didn’t. With every airline looking to nickel and dime you every chance they get, United didnt. Thank you United and Team for making customer service a priority. You have a customer for life. Ps- this is the only review I have ever written because that is how much I want to say thank you.
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An awesome time saver!
Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
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Gotta say, I absolutely love the feature that allows you to pin your mobile boarding pass to your homescreen! I'm leaving a review just because this is such an awesome and helpful feature! You just tap the hovering pin, and it pulls up your boarding pass instantly. So much easier than trying to juggle with an app to load your boarding pass.
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My experience w United
I flew in from EWR to GDL and the my one suitcase WAS NOT PUT ON THE PLANE from Houston to GDL. I was told that I am to wait for my luggage and that it would arrive sometime the next day. When I tried to phone United and gain information where is my suitcase and when it will arrive, I was transferred to a company in India and the horrible experience continued. Hours of waiting to speak to a person, lies over lies and promises to attend to my issue that were not meant to be kept. At that point I lost my trust and asked to leave the suitcase in the airport and I will pick it up by myself. I was promised that my suitcase will wait for me in the airport. The next day I drive an hour to the airport to find out that my luggage is on the United truck and the driver is in front of my rented accommodation, with no one to receive my suitcase. The company in India promised I will be able to get my suitcase in the airport and they lied again. At this point me and my suitcase were in limbo. I am a long time United/Continental customer and I was VERY DISAPPOINTED with the way this was handled. It costed me TWO days of my precious vacation. Rivka Soloway
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Poor experience on my recent flight- Expected better service for Premium Golda
Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.
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Incredibly frustrating experience!
Not sure why your app does not notify of changes to seats we’ve booked for months. Went to check in and saw my wife and I were separated by 12 rows AND on opposite sides of the 787, without any notification. This is unacceptable and too easy to remedy. A simple e-mail or text would suffice to let me know to work this issue, but no, you just separate us without a word! Then, spent 50 minutes on hold to change seats way back in economy and had to ask to get economy plus bundle refunded. Now on hold to talk to a supervisor because the representative is not authorized to do anything other than change seats and give us a refund of our bundle. Though she was very nice and efficient (after 50 minutes on hold) she was not authorized to do anything to bring me back as a customer. I am reconsidering United as my preferred airline. This has been incredibly frustrating. Oh, and to register a complaint, I have to go to your website and “fill out a form.” I would expect to be contacted by a customer service rep directly after this poor service. Sincerely, Thomas Lawhead
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Good so, but the structure is a bit convoluted. The organization of it all is a bit forked and you can't always find what you're looking for where you expect to find it. The game center is a nice addition. It needs a lot of work, though. I'd be happy to send screenshots of spelling errors and issues with buttons that aren't labeled.
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Review
I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
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I had booked a flight. it did not show up on my united app, so I thought it didn't go through so I booked my flight again. it was a fiasco booking this flight as it kept looping back to finish booking. I ended up with 4 bookings. I was able to cancel them, but I'm still being charged for two flights. now I added a checked bag, which was supposed to be cheaper if I did so prior to arriving at the airport. no deal. I'm supposed to get free checked bags with my credit card. not happening.
-
App Devs - Hope you read
I dislike leaving a “review” when I really need to submit a product complaint, but United leaves me no other obvious choice to submit feedback about the app. Overall, it’s a great app. But now that you must put in your card information into the app in order to make purchases on board, there’s a problem. I am NOT going to verify my card every time I check in for a flight. That’s just stupid. I do it once, and that should be it. I take at least two flights a week on United. So at least twice a week I’m being asked to verify a card that I verified less than 4 days ago. You may say that “we need to verify the card is still in your possession” or some other reason. Sorry. But that’s your problem. If you require us to use the app instead of presenting a card, then there are certain risks you accept. Sure. Some guy that flys once a year? Make him verify the card. Your Platinums? Stop hassling us. It’s easier for me to skip on board purchases than to have to go through a verification every time I check in. Especially since I have to click all the extra boxes now because some people are too stupid to know to not fly if they have Covid and that they have to wear a mask. I hate the dumbing down of America to its lowest common denominator. So ease up on the card verification or go back to taking cards in flight.
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Big changes to flight without warning…
I have always enjoyed United when we have used this airline, but this time was very disappointing. Only 1 day before our trip, we had looked to see what size baggage we were allowed and came to find out—not only were we leaving and coming at different times—but our layovers had changed from around 1 hour to 5 HOURS— both ways—with our plane changes in a DIFFERENT CITY! The disrespectful part? WE WERE NEVER NOTIFIED BY THE AIRLINE. When we agreed to purchase these tickets with no refund—4 months before—paying close attention to the times & layovers, & committing to our purchase, we expected United to honor their end of the deal or, at the very least, let us know! These changes greatly affected our travel plans because we were visiting our elderly parents on the farm who needed to travel several hours to pick us up from the airport and take us back. Fortunately, my husband called & after several hours of being on hold, getting disconnected & so forth, the United representative helped us fix some of the bigger issues. And—I am grateful for that— but due to the unexpected changes & never being notified, I can only give United 3 stars this time around.
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For many things it works well. At least it did when I was flying in the before times. Now that I am flying again, it has problems. I could not upload my passport scan. Repeated attempts all failed. Tried to contact support, but that fails, too. Not really surprising, given how screwed up their website is.
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Disappointing 1st flight in years!
I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.
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