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United Airlines

United Airlines

United Airlines

The United app puts valuable travel information in the palm of your hand.

4.7 Ratings 3M+ Reviews 10M+ Downloads

About United Airlines

The United app puts valuable travel information in the palm of your hand.
see more about United Airlines

Ratings & Reviews

4.7
3.3M+ Ratings
  1. 5
    83+%
  2. 4
    12+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    2+%
Write a Review
  • An awesome time saver! May 21, 2018

    By pltandy
    Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
    more
  • Jan 23, 2021

    By Sasha
    Everything you would want in an airlines app. Really like that you can "pin" your boarding pass to the main screen of your android phone.
  • Poor experience on my recent flight- Expected better service for Premium Golda Aug 21, 2018

    By 8627352
    Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.
    more
  • Jan 22, 2021

    By Roy Johnson
    The app was useful for check in. I can sign up to receive text messages for flight information. I can also get a mobile check in app on my phone.
  • Review Feb 4, 2019

    By RB Dawg
    I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
    more
  • United Sep 23, 2020

    By Zcmm98
    I bought a round trip ticket to Guadalajara from 09/03 to 09/13 I had to change the first flight to sep 2nd I had no problem since it included free cancellations so I just paid a penny I did it online and it never mentioned Anything about the flight from 09/13 so I went to Mx with no problems it was my first time traveling with United and I was pleased at the time; and then as expected I went to the airport on 09/13 for my surprise they told me I had no flight reserved with them The only thing they had was my luggage (like it was going to flight by itself) I reserved with Expedia so they called them and supposedly Expedia told them I canceled my flight (not true) so united recommended me to buy another ticket So I could come on the same flight and then Claim that money to Expedia so I did I bought another ticket in the airport cause I needed to be in Chicago that day and then here I called Expedia they told me they did paid it to United which At the airport United told me they didn't received the money which is a lie too because expedía also talked to United when I was complaining to them and United told them they did received the payment so united told me to submit a refund request online and I did and it was denied cause I did flight but they received payment for my flight twice and I paid in the airport for a flight that I had already paid for. Last time I travel with United For sure, they did nothing to help
    more
  • Jan 16, 2021

    By Richard N
    Lately keeps crashing. Starts up and quickly crashes on both my phone and tablet. I had to uninstall it and reinstall it and sign in again to get it to work. I'm glad it didn't happen while I was at the airport or on the plane!!!
  • Support animal Sep 20, 2020

    By njohnson2722
    I am beyond dissatisfied w the service of united airlines regarding flying w my daughters emotional support animal after tragically losing her finance in a motorcycle accident from a driver running a red light. The department that handles the animals flight was rude and not helpful. They were unable to get all the documents that we sent and we have had to call 8!!!!! Times and the dog unnecessarily had to get a extra rabies vaccine it wasn’t even needing or lapsed. Emails continue to come in saying he isn’t approved to fly this Tuesday. The amount of extra stress and agony the airlines has caused during this horrible time for us is unacceptable. I have flown Delta w the service dog and not had to deal w any issues and they actually talked us through the whole process making sure we were all set. United has been unprofessional and extremely uncaring to the situation and gave no support of the steps needed. Her Dr even sent the airlines the paperwork as well as all of us 8!!!! Times. Do better United. Will not fly w you again which is unfortunate. I would steer anyone who has a service dog need esp for acute anxiety and trauma away from using this airline ! I never leave reviews but need others to know what I’ve had to see my daughter have to deal with so much extra stress because the department isn’t run well or kindly. Wish us luck on Tuesday am as I fly her back w our family to heal and grieve
    more
  • Disorganized, confusing and not convenient Sep 24, 2019

    By CodyMafatu
    This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
    more
  • Jan 22, 2021

    By Isa Villegas
    App keeps crashing and not even opening. It forced me to update and now I can't check in or access my boarding passes. Terrible upgrade, I can't even use the app

No reviews available

  • An awesome time saver! May 21, 2018

    By pltandy
    Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
    more
  • Jan 23, 2021

    By Sasha
    Everything you would want in an airlines app. Really like that you can "pin" your boarding pass to the main screen of your android phone.
  • Poor experience on my recent flight- Expected better service for Premium Golda Aug 21, 2018

    By 8627352
    Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.
    more
  • Jan 22, 2021

    By Roy Johnson
    The app was useful for check in. I can sign up to receive text messages for flight information. I can also get a mobile check in app on my phone.
  • Jan 22, 2021

    By Jesus Walks
    Really clean, and cohesive app. Goes step-by-step and is not an eye sore full of too much to see and look at at-once.
  • Review Feb 4, 2019

    By RB Dawg
    I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
    more
  • Incoherent Nov 15, 2018

    By peter h klein
    Having already checked in on line I assumed the untied app would have that information but it did not. Then had to start “check-in” process on app to be recognized. That process then required I have the confirmation # ready available which has to be found in a previous email or paper document. Also, the mileage plus number in NEVER listed, save the last three digits. WHY! Working between the online platform and United app simply lacks any cohesion or friendly interface. While online “super security” is appreciated on the large scale, it, and other factors makes all of United’s user platforms feel clunky and unwelcoming. Final example: when checking in online it was nearly impossible to add Milage Plus numbers to get credit for this flight. My wife, Theresa Klein, had to go through a paper file we keep with travel records just to locate her MP # and mine could not be located so miles will be lost unless I take the time to sort through more papers or d emails to eventually find the number for Peter Klein...SO FRUSTRATING.
    more
  • Basic Economy badly conceived Oct 11, 2019

    By Myrtle the cow
    The relatively new basic economy is crazy restrictive. I understand people took advantage of the carry on terms and ruined it for all but I don’t find the tkts particularly inexpensive and the not checking in until you get to the airport if you have no bag is really inconvenient, also the no seat choice but so far that appears only a threat as I was able to book a seat despite being told I couldn’t ..but mostly it’s the pervasive attitude of the staff that seems the most disappointing. Impatient, dismissive and downright nasty...and I’m talking at the airport and on plane. I know United has a PR problem - theirs are NOT the friendly skies - but I can’t see what they are doing for damage control. As one of the chattel, I would look to another rodeo if I can for future flights but w Newark being a hub I guess I’ll just stick quietly to my tiny pen waiting for an escape.
    more
  • New Customer experience May 1, 2019

    By Eric Loids
    I have grown to like United Airlines again from a few disappointing trips twenty years ago. Both customer support/ Milage Plus and flight staff have a reinvigorated attitude and truly seem to care for their customers which probably relates directly from the CEO down. On the contrary when we had issues twenty years ago we loved a different airlines that had animal pictures on the tails of the aircraft. We truly despise that airlines and only fly them if there’s no other direct flight. I find it interesting that over time two different businesses/ airlines can have a complete culture change that impacts every employees attitude about their company which translates into the different levels of customers experiences. I did rate four stars because as a new customer booking a ticket the website felt like it was having issues and forced me to sign up for mileage plus. Next Not being familiar with the site or app I was handicapped try to find and pick the upgraded economy plus seats by each other. One frustration is my large fingers don’t fit well enough into the little seat options boxes so I had to have my wife finish up from my iPhone 8plus. Keep up the great customer services it makes a huge difference and I’m happy to have United as my top choice again. Eric L
    more
  • Disappointed Oct 24, 2019

    By akip the nickname
    On my return trip last week from Basel, Switzerland to San Diego, CA, I flew Business Class Lufthansa for the 1st 2 legs home, and Business Class United for my last leg from Los Angeles to San Diego. Mind you this was a very expensive ticket to fly business class and I had been traveling for many hours. I had a 3 hour layover at LAX (which turned into 4.5 hrs due to your delay) and when I asked if I could use the lounge in LA they said no because I was not a Gold status. They said I could pay $59 for a day pass. I find this unacceptable. Please let me know your thoughts and response. I am sometime torn between choosing American vs United. Please also note that I looked into cancelling the last leg of the flight and just ride the 2 hrs home, but it would have added an exorbitant cost ($4,000) to my ticket thus I decided to keep my ticket as is. Karen Seiberlich
    more
  • Disappointing 1st flight in years! Jul 20, 2018

    By United passenger NC
    I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.
    more
  • Jan 23, 2021

    By Mark Mendonca
    we can have additional options. for example, if i have another pnr for my family, i am not able to check the details here in this app. may be it is not self intuitive if this option is available
  • Jan 17, 2021

    By atalay durdu
    there are some problems, like when I go to my flights it doesn't show my flights. it's usually empty
  • No reservation updates on app!!! Dec 2, 2018

    By HappyGoLucky42
    App has intermittently worked even after updates. Don’t get a check in email, app would show reservation but not allow me to check in - under boarding passes it kept saying I had no reservations, even though reservation section would show the reservation. Eventually had to call United and go through the automated prompter to check in. Only after checking in on the phone did I get an email with the link to my boarding passes and the app still didn’t recognize that I had checked in! Before I was able to obtain the boarding passes it asked me if I wanted to write a review and this is the review. Never had to do this for any of the other airlines Southwest, American or Delta. In this case the app that was designed for convenience was very inconvenient. I am now going to close out this review and hopefully obtain an actual boarding pass...
    more
  • Good app latest update has one issue Sep 30, 2018

    By zsc103
    United’s app was very confusing when I first downloaded it but I’ve gotten used to where everything is that it doesn’t bother me anymore. The latest iOS 12 version has one problem (or maybe it was intended) where the app constantly logs me out. The old version left your account up as long as you had it opened in the background. I also have to re-enable Face ID every time I log in now. I am all for more security but the idea that someone would get into my phone is much more concerning than someone going to United and buying a ticket 😊. The extra security should be done in a way that doesn’t impact my experience with the app. The log in is especially annoying because you have to also refresh the app once you are back in because none of your reservations or boarding passes or status is there by default
    more
  • Jan 19, 2021

    By David L
    Slow and Glitchy. Has great functionality once you get it to work but getting to that point is a PITA. United needs to slim this app down.
  • Jan 15, 2021

    By David K
    We took two flights recently. The AZ/TX based flight crew were very friendly and helpful. The CA based flight crew need lessons in Tact and customer service. My wife and I have taken numerous flights with United over the years, domestic and international. My overall opinion with UA is that their customer service has noticeably declined to the point I avoid their flights (used up the last of our miles for this flight, not planning on using UA again if I can help it.)
    more
  • Jan 16, 2021

    By Angelo Cook
    only complaint so far is my past trips shows up on my current trip not on the past trip tab. many times then entertainment system does not work.
  • Jan 24, 2021

    By Robert Gilman
    I think the last version was better. I needed to change my return date and it was impossible on this version.
  • Jan 23, 2021

    By Kyle Wieszchowski
    Doesn't keep you signed in or have an easy way of signing back in once closed, which is pretty annoying when travelling.
  • United Sep 23, 2020

    By Zcmm98
    I bought a round trip ticket to Guadalajara from 09/03 to 09/13 I had to change the first flight to sep 2nd I had no problem since it included free cancellations so I just paid a penny I did it online and it never mentioned Anything about the flight from 09/13 so I went to Mx with no problems it was my first time traveling with United and I was pleased at the time; and then as expected I went to the airport on 09/13 for my surprise they told me I had no flight reserved with them The only thing they had was my luggage (like it was going to flight by itself) I reserved with Expedia so they called them and supposedly Expedia told them I canceled my flight (not true) so united recommended me to buy another ticket So I could come on the same flight and then Claim that money to Expedia so I did I bought another ticket in the airport cause I needed to be in Chicago that day and then here I called Expedia they told me they did paid it to United which At the airport United told me they didn't received the money which is a lie too because expedía also talked to United when I was complaining to them and United told them they did received the payment so united told me to submit a refund request online and I did and it was denied cause I did flight but they received payment for my flight twice and I paid in the airport for a flight that I had already paid for. Last time I travel with United For sure, they did nothing to help
    more
  • Jan 16, 2021

    By Richard N
    Lately keeps crashing. Starts up and quickly crashes on both my phone and tablet. I had to uninstall it and reinstall it and sign in again to get it to work. I'm glad it didn't happen while I was at the airport or on the plane!!!
  • Support animal Sep 20, 2020

    By njohnson2722
    I am beyond dissatisfied w the service of united airlines regarding flying w my daughters emotional support animal after tragically losing her finance in a motorcycle accident from a driver running a red light. The department that handles the animals flight was rude and not helpful. They were unable to get all the documents that we sent and we have had to call 8!!!!! Times and the dog unnecessarily had to get a extra rabies vaccine it wasn’t even needing or lapsed. Emails continue to come in saying he isn’t approved to fly this Tuesday. The amount of extra stress and agony the airlines has caused during this horrible time for us is unacceptable. I have flown Delta w the service dog and not had to deal w any issues and they actually talked us through the whole process making sure we were all set. United has been unprofessional and extremely uncaring to the situation and gave no support of the steps needed. Her Dr even sent the airlines the paperwork as well as all of us 8!!!! Times. Do better United. Will not fly w you again which is unfortunate. I would steer anyone who has a service dog need esp for acute anxiety and trauma away from using this airline ! I never leave reviews but need others to know what I’ve had to see my daughter have to deal with so much extra stress because the department isn’t run well or kindly. Wish us luck on Tuesday am as I fly her back w our family to heal and grieve
    more
  • Disorganized, confusing and not convenient Sep 24, 2019

    By CodyMafatu
    This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
    more
  • Jan 22, 2021

    By Isa Villegas
    App keeps crashing and not even opening. It forced me to update and now I can't check in or access my boarding passes. Terrible upgrade, I can't even use the app

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