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  • img Expert
    1. Find just what you crave. Multiple ways to find your faves: search by restaurant, specific dish, or type of cuisine
    2. No hidden charges: always see your estimated delivery time and total price up front, including tax and booking fee
    3. One tap to pay with your Uber account or you can use a stored credit card. Fast, easy

    Reviewed by Laura S on December 28, 2017

  • Hit or miss Jun 10, 2021

    By Wd annoyed
    Alot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip.
  • Terrible App Complete Garbage Feb 5, 2019

    By mike1937
    Let me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them.
  • Sep 23, 2021

    By Taari Meiners
    It's uber eats. It does what it's supposed to do. Everything is more expensive than buying it normally, and they charge you both a service fee and a delivery fee on top of the jacked up prices, but if you want a lazy meal it does that well. However, recently the app has been getting more and more spammy with absolutely ridiculous notifications such as "get food delivered to your location". I have the app installed. I use it. Don't send me a notification about its purpose constantly???
  • Improved but could be better Sep 19, 2021

    By emmRP
    We use this app way more than I’d like to admit, but there could definitely be improvements. First and honestly this one still gets me every single time that this hasn’t been fixed a long time ago - PREFERRED PAYMENT. Like what the heck?! The last way I paid should be my preferred payment or I should be able to select in my account my preferred payment. I’m not sure why the app constantly decides to choose another form of payment. I deleted out almost every other form of payment to stop the wrong form of payment being used and I still have issues. Fix this already! Literally I just ordered and instead of using my last form of payment (that I always have to go in and select) it chose an expired CC! What?! My other gripe is that it is constantly showing places further away mixed in with some closer. Why not show the closer first? Also why does it not show everything? Why is it that unless I search very specific words I don’t even know some restaurants even exist (on your app)? They don’t even come up under certain categories. It’s very strange. But searching on the main part of the app and having places 40 minutes away come up first instead of places 5 minutes away is weird. Especially places that cost $15 delivery fee when I’m an eats pass subscriber. But that’s a whole other story, where almost every place still charges 🤦🏼‍♀️
  • Sep 23, 2021

    By Sharlene
    The app functions great. The food can sometimes be a hit or miss but uber usually resolves the issue if my order comes up missing, late, or mishandled. I can beat my driver to the door if everything goes right. I tip well and expect my food hot and fast so when I don't get my order, I get put off, that's why I give it a 4 and not a perfect 5.
  • Sep 23, 2021

    By Mallory Houser
    A good app! I use it 1-3 times a week because I am currently without a vehicle & I work from home. So if I need something while my housemate & her car are gone for the day, I pull up Uber Eats. I like being able to track my delivery driver in real time & there are certain timed promos throughout the day where my favorite food places offer free shipping. The fees are a bit high these days, but compared to other delivery apps, they vary only slightly & I find this one to be the most reliable.
  • my opinion on uber eats <3 May 19, 2021

    By melissa martinez <33
    my personal opinion on Uber eats is that it’s a really good app for ordering food and stuff. My order is always on time and if not it gives me a notification when it’s going to be late or not and I really honestly appreciate that. And all honesty I believe that Uber eats, is a lot more better than Postmates because Postmates sometimes most of the time forgets your order and that really pisses me off but with Uber eats that does not happen. it happened only a few times and I’ve gotten really mad but it’s fine I understand. I dont get as upset anymore because you know I probably didn’t request utensils so that’s probably why I didn’t get any. I also did not get my drink once which was really you know kind of annoying but it’s fine I’ll live. I think it was just a problem with the restaurant I ordered from Taco Bell so I think that was what you know caused it but yeah overall I really like Uber eats anything everyone who is too lazy to go out and buy food should definitely download this app it is one of my favorite applications to order food because I’m like really lazy and my food always comes on time and I really love it and I’m really glad that I download this app because it really saved me so much time and effort and yeah.
  • Outstanding Service! Feb 15, 2021

    By MiMi LeeLee
    Joseph kept me well informed about my order. He delivered a completely accurate order with utensils, condiments, and all items included. He delivered my order early, dropped it at the door as arranged. When I opened the door, he wished us a very sweet Happy Valentine’s Day greeting. On the other hand, my daughter was amazed as she waited for her order from another restaurant very close to this Cracker Barrel through a DIFFERENT delivery service. After waiting several hours, she received a call saying her order was going to be another 45 minutes before it was prepared, and they sounded like they wanted her to just cancel the order. At that point, she, her, husband, and oldest son were starving and she said that she preferred to wait. (For point of reference, I had just placed my order for two (mentioned above), and mine showed as already being prepared. My order actually arrived well before her order left the restaurant. When her order arrived, she had no bread which was to be included with meals. She also was missing an appetizer and their order was cold. While the company did reimburse her for missing items, it was a disappointment. So, thank you to Joseph, UberEats , and Cracker Barrel for your exemplary service!
  • Sep 25, 2021

    By Jim Wilkinson
    It works well only when the takeaway store gets the order correct other than that its just fine. Unfortunately the two most used restaurants, MacDonalds & Hungry Jacks are now not working & it's only those two. I have no idea why, all my apps are up to date ????
  • Hit or miss Jun 10, 2021

    By Wd annoyed
    Alot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip.
  • Terrible App Complete Garbage Feb 5, 2019

    By mike1937
    Let me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them.
  • Sep 23, 2021

    By Taari Meiners
    It's uber eats. It does what it's supposed to do. Everything is more expensive than buying it normally, and they charge you both a service fee and a delivery fee on top of the jacked up prices, but if you want a lazy meal it does that well. However, recently the app has been getting more and more spammy with absolutely ridiculous notifications such as "get food delivered to your location". I have the app installed. I use it. Don't send me a notification about its purpose constantly???
  • Improved but could be better Sep 19, 2021

    By emmRP
    We use this app way more than I’d like to admit, but there could definitely be improvements. First and honestly this one still gets me every single time that this hasn’t been fixed a long time ago - PREFERRED PAYMENT. Like what the heck?! The last way I paid should be my preferred payment or I should be able to select in my account my preferred payment. I’m not sure why the app constantly decides to choose another form of payment. I deleted out almost every other form of payment to stop the wrong form of payment being used and I still have issues. Fix this already! Literally I just ordered and instead of using my last form of payment (that I always have to go in and select) it chose an expired CC! What?! My other gripe is that it is constantly showing places further away mixed in with some closer. Why not show the closer first? Also why does it not show everything? Why is it that unless I search very specific words I don’t even know some restaurants even exist (on your app)? They don’t even come up under certain categories. It’s very strange. But searching on the main part of the app and having places 40 minutes away come up first instead of places 5 minutes away is weird. Especially places that cost $15 delivery fee when I’m an eats pass subscriber. But that’s a whole other story, where almost every place still charges 🤦🏼‍♀️
  • Sep 23, 2021

    By Sharlene
    The app functions great. The food can sometimes be a hit or miss but uber usually resolves the issue if my order comes up missing, late, or mishandled. I can beat my driver to the door if everything goes right. I tip well and expect my food hot and fast so when I don't get my order, I get put off, that's why I give it a 4 and not a perfect 5.
  • Sep 23, 2021

    By Mallory Houser
    A good app! I use it 1-3 times a week because I am currently without a vehicle & I work from home. So if I need something while my housemate & her car are gone for the day, I pull up Uber Eats. I like being able to track my delivery driver in real time & there are certain timed promos throughout the day where my favorite food places offer free shipping. The fees are a bit high these days, but compared to other delivery apps, they vary only slightly & I find this one to be the most reliable.
  • my opinion on uber eats <3 May 19, 2021

    By melissa martinez <33
    my personal opinion on Uber eats is that it’s a really good app for ordering food and stuff. My order is always on time and if not it gives me a notification when it’s going to be late or not and I really honestly appreciate that. And all honesty I believe that Uber eats, is a lot more better than Postmates because Postmates sometimes most of the time forgets your order and that really pisses me off but with Uber eats that does not happen. it happened only a few times and I’ve gotten really mad but it’s fine I understand. I dont get as upset anymore because you know I probably didn’t request utensils so that’s probably why I didn’t get any. I also did not get my drink once which was really you know kind of annoying but it’s fine I’ll live. I think it was just a problem with the restaurant I ordered from Taco Bell so I think that was what you know caused it but yeah overall I really like Uber eats anything everyone who is too lazy to go out and buy food should definitely download this app it is one of my favorite applications to order food because I’m like really lazy and my food always comes on time and I really love it and I’m really glad that I download this app because it really saved me so much time and effort and yeah.
  • Outstanding Service! Feb 15, 2021

    By MiMi LeeLee
    Joseph kept me well informed about my order. He delivered a completely accurate order with utensils, condiments, and all items included. He delivered my order early, dropped it at the door as arranged. When I opened the door, he wished us a very sweet Happy Valentine’s Day greeting. On the other hand, my daughter was amazed as she waited for her order from another restaurant very close to this Cracker Barrel through a DIFFERENT delivery service. After waiting several hours, she received a call saying her order was going to be another 45 minutes before it was prepared, and they sounded like they wanted her to just cancel the order. At that point, she, her, husband, and oldest son were starving and she said that she preferred to wait. (For point of reference, I had just placed my order for two (mentioned above), and mine showed as already being prepared. My order actually arrived well before her order left the restaurant. When her order arrived, she had no bread which was to be included with meals. She also was missing an appetizer and their order was cold. While the company did reimburse her for missing items, it was a disappointment. So, thank you to Joseph, UberEats , and Cracker Barrel for your exemplary service!
  • Sep 25, 2021

    By Jim Wilkinson
    It works well only when the takeaway store gets the order correct other than that its just fine. Unfortunately the two most used restaurants, MacDonalds & Hungry Jacks are now not working & it's only those two. I have no idea why, all my apps are up to date ????
  • Sep 19, 2021

    By Kimberly Angel
    I ordered well in advance of scheduled delivery time, & my food came 30 minutes late.It wasn't the driver, but when the order was dispatched to the restaurant - 30 minutes before expected delivery time. There were no options for special food requests, so the restaurant had to be called after the order was placed. At this point, until these areas were corrected, I would not rely on this service for my daily lunch routine. I don't need the extra stress. William the driver was great
  • Sep 24, 2021

    By David
    Changed tactics... At your cost. They have started charging new service fees on top of the delivery fee and have increased the cost of all food items in an underhanded manner. For a given meal I'll pay $42 to get it delivered via ubereats when I can pick it up straight from the shop for $25. And half the time our order is really late and comes in cold or soggy. Uber you've gotten greedy.
  • Sep 22, 2021

    By Lucia Conchello
    I keep getting coupons I can't use. They either won't copy, don't exist, expired years ago, or have problems. The app can't tell the difference between used and applied. Most recently I copied one code, never placed the order and when I tried to use it the next day I couldn't because it's already been applied, but it won't show up in the checkout. Their help site is TERRIBLE. You need a Twitter account just to get help. Really? Youre a $84B company and can't just set a legit help department?
  • How did I get charged for a 40% tip two weeks after I placed an order? Jul 6, 2021

    By Ri Ran
    I’ve only used this app twice, but giving 2 stars because they apparently charge you for a 40% tip to your delivery driver from a 2 week old order.. I got on the app last night to search for a restaurant in my area. Before I could begin my search, the app asked me to rate my experience from an order I had placed over 2 weeks prior. I happily gave the restaurant good ratings, and gave my delivery driver good ratings as well. Then to my surprise, a notification pops up that a tip has been added to this 2 week old order. How this happened, I have no clue. I then go onto my bank statement to find that I was charged for a 40% tip on this order.. again, how this happened, I have no clue. I never typed in any tip amount, let alone authorize the app to charge a tip to my account. I reached out to customer service about this issue and was responded to with a message that said they are only able to edit tip amounts up to an hour or 2 after delivery, and that I should please be careful to check that my order is correct before submitting it next time. If this is their policy, then how on earth was I charged a tip two whole weeks after the fact?? Not only does their tip policy contradict itself, but how I was charged a tip in the first place still perplexes me. I hope my delivery driver enjoys her tip. Her service was satisfactory. Uber Eats gets a thumbs down. It’s the principle of the thing.
  • Sep 24, 2021

    By Joey Alexan
    I've been using Uber eats for many years Always been Happy with their service and they always fixed their issues or problems on their end But the last time I ordered .They canceled my order because the store was closed And charged me for the whole order.. we messaged uber eats.. they told us since its been 48 hours.. they can't do anything. .. I find that very ridiculous This is the 1st time I ever wrote a bad review
  • Drivers Don’t Follow Directions May 23, 2021

    By Anonymous63$,!,8/9
    On Uber, there are ways to give actually write feedback about interactions with drivers. On UberEats, you only have the option of preprepared feedback options to click on. I’ve had multiple bad interactions with drivers with no real way to complain other than a thumbs down. One driver delivered to the wrong apartment, I contact the driver and they refused to accept they delivered to the wrong place, talked over me when I said I didn’t receive and was just extremely rude. Very frequently, the drivers in my area do not read my instructions to find my apartment (I made sure these instructions were very detailed due to living in an apartment) and contact me for assistance finding it. This wouldn’t be much of an issue, but multiple times they were not even on my street. I’ll open my door to wave them down and I’ll see them turning the corner of the street. My instructions include to park on the lot on my street, so they either cannot read a map or did not read my instructions. I’ll then get an alert that the driver had trouble following directions and I may want to update them. There is no way to give further details to these instructions unless I go treasure map details of how many paces to go in each direction. I use these instructions of how to find my apartment whenever I order for delivery from anywhere and UberEats is the ONLY delivery service I’ve ever had drivers have issues following them.
  • Sep 23, 2021

    By William Manning
    * Sends annoying promotional notifications, which I can't turn off. I could probably disable ALL notifications but then I couldn't see when my driver's arriving. * A number of times we've made an order, only to find that...we hadn't. I went back and saw that the final button to place an order didn't do anything. You'd push it, and the UI would respond, but you're still on the same page and nothing was ordered. No error message or anything else.
  • Do not use unless you want to fight customer service when something goes wrong Sep 16, 2021

    By frustrated customer of many
    I can’t tell you how many times I’ve ordered through Uber eats in the last month probably about 15 and I want to say at least 6 to 7 of my orders have came back messed up these aren’t white orders like McDonald’s they’re $50-$60 orders minimum through the rock or something better. Upon getting a completely different meal than what I ordered or having my order take 2 1/2 hours when I ordered priority. Their justification for the problem is let me give you $10 off your next $40 order. You know as if I wanted my money back because I didn’t eat the food seeing how I don’t eat red meat. On top of it then they feel the need for you to write them within 48 hours or you don’t get your money back whatsoever as if people don’t have their own life or work overtime. Then when you finally do hear back from someone days later they think it’s acceptable to refund you 20% of your order when the whole entire order was wrong. God for bid I get all my money so after battling them numerous times. They literally are just waiting for you to give up. Uber‘s way of handling the situation is less walk you through an even more strenuous Way to get us to support you by going to our website and going to 20 different pages before you give up. Absolute terrible customer service don’t expect to be helped. Much safer options like door dash or GrubHub that guarantee you a refund when your order comes back messed up.
  • Sep 21, 2021

    By Orkun Ozkaymak
    If you want to order food, wait an hour, get a driver to call you and say restaurant doesn't exist, contact support, then support says order can't be cancelled there is still time, we are dispatching other drivers only to find out that the restaurant really doesn't exist and 4 other drivers cancelled once they got there so you end up boiling eggs for dinner, then this is the app for you. Going forward, it's going to be a no from me dawg.
  • Third time wasn’t a charm May 11, 2020

    By iamsooooomadrn
    I have been using this app for quite a while now, and while I can understand a missing item here and there (sometimes stuff just happens), issues for 3 orders in a row is ridiculous. Last night we ordered from the McDonald’s we always do and when the driver got here, it was someone else’s order. She had delivered our food to that person instead. When we told her the issue she said okay and then left with the wrong order so we were left with nothing. So we ordered the exact same thing with a note to the driver to double check that it was the food we had ordered before bringing it upstairs. The time goes by and the app notifies me that the food has been delivered. It hadn't been, and the driver hadn’t contacted us at all. At this point we had given up on the drivers for the night. Now fast forward to less than an hour ago and we decide to try again since it is now daytime and not at night and maybe we had just been unlucky. The driver arrives and is missing ten dollars of food that we ordered. We ask him to wait a sec while we check the bags and he runs back to his car and drives off. Then we call the restaurant and they confirm that all items had been bagged and handed together to our driver. Which certainly makes it seem that he kept one considering how he ran off. Normally it could be understandable for a mess up here and there but 3 times in a row? With different restaurants? Come on.
  • Sep 25, 2021

    By Warren Hamilton
    Easy to use, but unreliable, and vastly inflated prices. Typical example: I ordered a small supermarket shop (new feature) which turned up missing the pizzas I wanted for dinner. A bit later, ordered a food delivery, eta 35 mins. 1h20 later, got a notification that order was cancelled uber and refunded. Now, I don't know about you, but if I order food I want it ASAP and reliably. Literally nothing worse than waiting for food that simply doesn't arrive, so you then have to cook !!

No reviews available

  • img Expert
    1. Find just what you crave. Multiple ways to find your faves: search by restaurant, specific dish, or type of cuisine
    2. No hidden charges: always see your estimated delivery time and total price up front, including tax and booking fee
    3. One tap to pay with your Uber account or you can use a stored credit card. Fast, easy

    Reviewed by Laura S on December 28, 2017

  • my opinion on uber eats <3 May 19, 2021

    By melissa martinez <33
    my personal opinion on Uber eats is that it’s a really good app for ordering food and stuff. My order is always on time and if not it gives me a notification when it’s going to be late or not and I really honestly appreciate that. And all honesty I believe that Uber eats, is a lot more better than Postmates because Postmates sometimes most of the time forgets your order and that really pisses me off but with Uber eats that does not happen. it happened only a few times and I’ve gotten really mad but it’s fine I understand. I dont get as upset anymore because you know I probably didn’t request utensils so that’s probably why I didn’t get any. I also did not get my drink once which was really you know kind of annoying but it’s fine I’ll live. I think it was just a problem with the restaurant I ordered from Taco Bell so I think that was what you know caused it but yeah overall I really like Uber eats anything everyone who is too lazy to go out and buy food should definitely download this app it is one of my favorite applications to order food because I’m like really lazy and my food always comes on time and I really love it and I’m really glad that I download this app because it really saved me so much time and effort and yeah.
  • Outstanding Service! Feb 15, 2021

    By MiMi LeeLee
    Joseph kept me well informed about my order. He delivered a completely accurate order with utensils, condiments, and all items included. He delivered my order early, dropped it at the door as arranged. When I opened the door, he wished us a very sweet Happy Valentine’s Day greeting. On the other hand, my daughter was amazed as she waited for her order from another restaurant very close to this Cracker Barrel through a DIFFERENT delivery service. After waiting several hours, she received a call saying her order was going to be another 45 minutes before it was prepared, and they sounded like they wanted her to just cancel the order. At that point, she, her, husband, and oldest son were starving and she said that she preferred to wait. (For point of reference, I had just placed my order for two (mentioned above), and mine showed as already being prepared. My order actually arrived well before her order left the restaurant. When her order arrived, she had no bread which was to be included with meals. She also was missing an appetizer and their order was cold. While the company did reimburse her for missing items, it was a disappointment. So, thank you to Joseph, UberEats , and Cracker Barrel for your exemplary service!
  • Terrible costumer service Feb 12, 2019

    By Henry Avila
    The costumer service for this app is the worst that I’ve had to deal with, they will provide false information, make you waste your time, and you can clearly tell they don’t know what they’re doing, I had a problem with an order and they just decided to make me waste my time by putting me on hold than to just cancel the order even before it was pick up at the restaurant or even made (since I tried to cancel like 2 minutes after placing the order), then I got charged for the food and when tried to even change the address the “delivery partner” wouldn’t be ok with coming to where I was which I understood, but, why I had to pay for something that I just wanted to cancel on the first place?, then when reaching to support for the second time the lady on the other side of the line Frye’s to make me seem as a liar by saying that tithe order never existed when I could clearly see in the app that I said “delivered” and when they already took the money from my bank account, and when I provided the screen shoots of the order she back up and said that she forgot to “refresh the system”, conclusion don’t use this app their support is pure trash and not basing this on a single interaction.
  • out of touch and out of reach May 4, 2021

    By Facebookaddict80
    I have been attempting to get them to resolve an unfair price adjustment which doubled my price for a little over two months at this point. I have reached out 5 times so far, and the first four were just excuses and assurances that this is an error on their part, and today I contact them asking for an update, and they condescendingly send me instructions for paying the charge, as if this whole issue isn’t about them erroneously adjusting the price. I remember this app being so much better, but they seem to have stopped caring about customer service and assistance to the extent that now the only way to reach someone is to send typed support requests which will be answered four days later at an odd time at night because they’re in a different time zone, and pretty soon you’ll have waited a week just to receive the most unhelpful response. Don’t bother using this app, it’s not worth the risk of something going wrong (they glitch a lot too) and then you having to run after them for months just to get a non-answer. It really isn’t worth the hassle, there’s better apps out there that actually care about customer service.
  • Good app, Great Service Jun 4, 2018

    By Gufibutt
    Like the regular Uber car service, your experience with Uber eats will mostly vary with the quality of the driver you get. Some drivers work to make sure that your order is correct, while others bring whatever the restaurant has for them. The only significant problem that I’ve had with the service is the app. It doesn’t allow for customizing all orders in the way that some of the restaurants online ordering allows and that you can do in the restaurant. For instance, Hooters’ online ordering allows for wings that are half and half, meaning half the order has one sauce and half another sauce. This isn’t explicitly possible with the Uber eats app. You might be able to get this by adding special instructions, but that’s iffy. I like the fact that I can see where my driver is so that I can meet them out front so that the dogs don’t go crazy when the doorbell rings. I also like that I can rate the driver and tip them through the app AFTER sitting down with my order. They’re getting some pay, but I don’t tip if they bring the wrong order, and don’t feel pressured to tip until I know it was correct since I don’t have to tip right away to do it at all.
  • PLEASURE READ BEFORE DOWNLOADING!!!!! Load DoorDash instead if Nov 28, 2017

    By Tamwee
    I normally use DoorDash but wanted an alternative if my restaurant wasn’t available with DD. I tried UberEATS three time. I completed the profile with my address including corresponding the one the app locator gave for my home. The food went to the wrong address anyway, but the driver called to confirm. This happened a second time. By the time the driver found a my house, the food was cold. Today, the driver was Dawayne called me, stating he was at my gate but couldn’t get in. When I went out, the fence was already open for a repairman. Never showed, so I assumed he also was directed to the wrong address. He didn’t deliver and didn’t take it back to the restaurant. There’s no way to call UberEATS if there’s a problem, just a message. After 30 minutes and 5 message. The last time I resorted to profanity. Then I got a call. When I asked to speak to a supervisor, the rep told me to call an 800 number. If a busy mom and pop joint without other employees can call me, it’s unacceptable a company as large as UberEATS/Uber cannot have a supervisor call or get on the line. Again, don’t waste your time with UberEATS. Caviar Foodjets an DoorDash are much better.
  • No such thing as Customer “service” Dec 10, 2018

    By kdawg251990
    I had back to back horrible experiences with uber eats and both times had THE WORST customer service “help”. The first time my two orders arrived outside of their To-go containers, they had both literally been dumped into the bottom of the bag and the driver ran away. There was nothing they could do for me except refund me and I could order again and wait another hour for food. The second time was their last chance to deliver a good product. I waited an hour and a half for a 30 min quoted delivery. Called them, could not get through to customer service, then got a call from them 10 min later saying the restaurant had canceled my order because an Uber driver had already picked up my order but never delivered it. This time I was talking to restaurant customer service, so they couldn’t help me beyond just telling me that I was not going to receive food and I needed to call the consumer customer service line for further assistance she would not even transfer my call. I called them, nothing they could do except say that the order had been canceled and I again would not get any food today. I will NEVER use Uber eats again.
  • Best delivery app overall Apr 9, 2020

    By UKNOWBIGSEAN
    I like the UI better in app B, the pricing better in app C. But when it comes to the overall experience, this app gets an A. Mainly for 2 reasons, out of all the food delivery apps, uber is the most consistent in getting me connected with a driver that will deliver me my food before it gets cold. The other reason is the customer support. They understand fast food restaurants tend to mess up your order and they do their part in fixing it. If your curious the issue with the UI is it’s not clear what address you are delivering the food to before you click submit. Make the delivery text in bold large text so it’s obvious. The second issue is your service charge is based on a percentage of the meal. Meaning I am penalized for ordering more food. This practice hurts the tips of the drivers delivering the food as well as the restaurants your users are ordering from since it’s more cost effective to order less. A flat/piecewise service fee structure would be much appreciated. Even with the issues no other delivery app comes close and I have used and still have premium subscriptions with other delivery apps. This is still my app of choice.
  • Works fine unless you need to revise the order Apr 14, 2019

    By HAMAHOP
    I ordered to my office instead of my home. My mistake I realize but I was on the phone with customer support for 18 minutes to get it resolved. The very nice customer service representative had a very thick accent and I was only understanding about half of what she said. We eventually got it worked out but I was disappointed that 1) she didn't seem to understand the urgency in getting word to the restaurant and driver ASAP -- she asked if I needed anything else BEFORE she had this issue resolved, I mean what am I going to say to that?? -- 2) she didn't explain very clearly that they could reroute the order at no additional charge and 3) she didn't have access to my home address, which is on my account, for privacy sake I guess so then I had to give her the address again with more communication struggles in the process. The whole ordeal was the opposite of streamlined. She had to put me on hold to call the restaurant, call the driver, etc. I don't get how the app isn't more sophisticated to handle when this happens. At the end she said next time check the location to make sure it's right. Thanks for the hot tip, lady. 🙄
  • Just rediculous Aug 24, 2020

    By WhitLC117
    I just had an order that was delivered to the wrong house. I contacted the driver and they said that their app wasn’t working properly. This isn’t the first occurance where a driver hasn’t delivered my order to my house and time and time again my order has been delivered with missing items or hasn’t arrived at all. Each time Uber eats fixes the problem. But, after this last time, where the food did not arrive, I received a message that stated because I’ve had numerous recent refunds, Uber may not be able to help me in the future. So, you’re saying if my order turns up with missing items or if it isn’t delivered, you won’t refund me? That’s theft!!! Of course, there’s no live customer support so you can’t explain what’s going on to a real person. I’m sure I’m not the only person who has dealt with this and between me and my boyfriend, we spend close to a thousand a month on this app. But with customer service like this. I might as well use one of the many other options available to me. I don’t like to gamble with my hard earned money, but when you place an order with Uber eats, that’s exactly what you are doing!
  • Terrible App Complete Garbage Feb 5, 2019

    By mike1937
    Let me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them.
  • Sep 23, 2021

    By Sharlene
    The app functions great. The food can sometimes be a hit or miss but uber usually resolves the issue if my order comes up missing, late, or mishandled. I can beat my driver to the door if everything goes right. I tip well and expect my food hot and fast so when I don't get my order, I get put off, that's why I give it a 4 and not a perfect 5.
  • Sep 23, 2021

    By Mallory Houser
    A good app! I use it 1-3 times a week because I am currently without a vehicle & I work from home. So if I need something while my housemate & her car are gone for the day, I pull up Uber Eats. I like being able to track my delivery driver in real time & there are certain timed promos throughout the day where my favorite food places offer free shipping. The fees are a bit high these days, but compared to other delivery apps, they vary only slightly & I find this one to be the most reliable.
  • Good but room for improvement Nov 1, 2019

    By avanailah
    Faster than most and a lot of options however there are a few things I personally have problems with for starters after all these service fees, taxes (I know we can’t avoid taxes lol) & delivery fee, your order ends up being like $10 or more than the subtotal. But hey I guess this may be how the drivers are able to make there money, I’m not really sure how that works. But a real tedious thing that I’ve been hoping the app would change already is, this.. okay so I order from both work and from home, the app usually leaves the address on the last place that you ordered from. I disagree with this, I think the programmed destination should be your current address just as the regular Uber app is. I know it’s your responsibility to double check I just wish the app would make it a little easier because once the driver has picked up the order, there is no canceling. So your forced to just throw the money away basically because they’re not refunding you after u cancel lol... or if u have a ride there, I believe they have an option to pick it up at the restaurant. Either way, it’s a lose lose situation for me, with two small babies whose going to get them up at 10 at night just to get mommy’s burger..
  • Horrible Service Sep 20, 2019

    By Chris 11 Four
    I have had three bad instances with Uber and Uber Eats dating back to July. (1)July 2019 while on vacation in L. A. week took an Uber to a local mall. Were there until closing with the exception of some restaurants. We ordered an Uber to pick us up at the entrance to Target where were dropped off. We explained the entrance was on the top level of the parking deck. She called my wife to explain that she could bout find us. We tried to explain but the driver got frustrated and left us stranded at night, in a strange city, a cart full of items including baby milk, a 13 year old and a one year old. (2) August 2019, I ordered food through Uber Eats and the driver went to the wrong address. She called me and stayed on the phone while I directed her to my house. (4) September 2019, I order Uber Eats with an ETA of 50-70 minutes. After more than 90 minutes the driver, Travis called to say he went to the wrong address. I tried to direct him to my house but he said contact Uber and hung up on me. While trying to find a way to contact them in the app (there isn’t) I got a message that the order was canceled. I later figured they were trying to locate me using GPS which everyone knows is not entirely accurate rather than my home address on my profile. Done!
  • Obviously amazing Jun 21, 2021

    By SuperLiz00
    Uber eats got me through pandemic. Basically only had one issue before which wasn’t a big deal until last night. I ordered food. After about an hour, it didn’t arrive. The app didn’t show much more than “preparing your order” and advised me to call the restaurant, which I’m thinking is a ghost kitchen because I never heard of it and the phone call would ring twice then disconnect. So I ordered food from somewhere else and finally ate and attempted to contact customer service. When you have a 24/7 business, your customer service needs to be 24/7. It took awhile for me to figure out how to report the fact I never got my food, about 10 or 11pm. Got a response at 5am asking me for my order number and then they refunded the purchase. I have worked in hospitality and customer service for about 20 years. A better response would have been “we are refunding you and also looking into what happened.” And how about maybe don’t do business with a restaurant that doesn’t have a working phone number? Or just anyone available. I was very frustrated last night. I understand stuff happens, I’m more frustrated with the lack of customer service than I am with my missing burrito.
  • App malfunction and no compensation Jun 29, 2020

    By CourtneyM11
    I have used Uber Eats about a dozen times. 4 of those times my food took over an hour and 45 min to receive. They compensate by giving you 5 whole dollars. My BIGGEST issue is I ordered from them last night, went back to check on my order and their was no sign that I had ordered. It looked as if there had been no activity. I searched everywhere for my order. So, naturally, I reordered my food thinking it got canceled. I then get a notification that my food was almost to my house. My original order miraculously reappeared. I then frantically go and cancel the second order. They still charged me because it was 9 minutes or so into the order. I emailed customer service and they flat out refuse to refund me in any way shape or form. So I am out the entire amount I paid for the meal and didn’t even get the food I ordered. Absolutely awful customer service. I would give 0 stars if I could. This is just not ok. There was a problem with the app. They should take responsibility for this. I clearly had two replicated orders for the same restaurant. Even so, that should raise a red flag at the very least. Boo all around. Definitely lost a customer and I hope many other take heed.
  • Amie is incredible and deserves a promotion. Jan 31, 2019

    By Pres. Jonathan Taylor Thomas
    I am amending my 1-star review as a direct result of the speedy and helpful customer support I received from Priority Support Team member, Amie. She was completely understanding about my dilemma regarding a terrible, thieving driver (Kristina) and an undelivered order. Amie promptly refunded the transaction and was such a great help. I am giving Uber Eats a 4-star review because, for the most part, it is a very useful and convenient app. Anytime I am missing items from a order, I inform Uber Eats and they refund me accordingly. Until this incident, I have had great success and pleasure using the app, enough to earn Gold member status. My decision to award 4 stars, rather than 5, is based solely on the poor customer support I received from everyone who came before Amie regarding the previously mentioned matter. I was told by every other support member that a refund was completely impossible and that they were not even able to authorize such actions due to some idiotic policy, which were clearly lies based on how instantly helpful Amie was for me. Hence my 4-star review. I want to thank Amie for her wonderful assistance, because without it, I would most likely have already deleted the app and taken my business elsewhere. Thanks, Amie!
  • Good service for the most part Feb 6, 2021

    By reviewsareatrap
    I frequently use Uber Eats and generally have a fine experience. 4 stars because I’ve had several instances of wanting to cancel my order within the first minute because the delivery time updated to over an hour past the estimated time. Uber’s automated message states you have to pay the full price for cancellation because the restaurant already started your order, but why should I have to pay if Uber promised me my delivery within a certain timeframe, but then cannot find a driver to delivery my order? So if the restaurant was actually already making my order that means my food would be cold and stale. If they do not actually confirm the order until a driver is confirmed, then Uber is keeping customers’ money hostage and forcing them to accept the order whenever it shows up. Also, when the restaurant fails to delivery all your items or messes something up, I’ve never had a problem getting a refund from Uber which is great. However, this isn’t always the right solution. Sometimes you really just need the food especially after waiting for a long period. These issues need to need to be fixed and Uber Eats will have 5 star service for sure.
  • Hit or miss Jun 10, 2021

    By Wd annoyed
    Alot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip.
  • Sep 23, 2021

    By Taari Meiners
    It's uber eats. It does what it's supposed to do. Everything is more expensive than buying it normally, and they charge you both a service fee and a delivery fee on top of the jacked up prices, but if you want a lazy meal it does that well. However, recently the app has been getting more and more spammy with absolutely ridiculous notifications such as "get food delivered to your location". I have the app installed. I use it. Don't send me a notification about its purpose constantly???
  • Improved but could be better Sep 19, 2021

    By emmRP
    We use this app way more than I’d like to admit, but there could definitely be improvements. First and honestly this one still gets me every single time that this hasn’t been fixed a long time ago - PREFERRED PAYMENT. Like what the heck?! The last way I paid should be my preferred payment or I should be able to select in my account my preferred payment. I’m not sure why the app constantly decides to choose another form of payment. I deleted out almost every other form of payment to stop the wrong form of payment being used and I still have issues. Fix this already! Literally I just ordered and instead of using my last form of payment (that I always have to go in and select) it chose an expired CC! What?! My other gripe is that it is constantly showing places further away mixed in with some closer. Why not show the closer first? Also why does it not show everything? Why is it that unless I search very specific words I don’t even know some restaurants even exist (on your app)? They don’t even come up under certain categories. It’s very strange. But searching on the main part of the app and having places 40 minutes away come up first instead of places 5 minutes away is weird. Especially places that cost $15 delivery fee when I’m an eats pass subscriber. But that’s a whole other story, where almost every place still charges 🤦🏼‍♀️
  • Sep 25, 2021

    By Jim Wilkinson
    It works well only when the takeaway store gets the order correct other than that its just fine. Unfortunately the two most used restaurants, MacDonalds & Hungry Jacks are now not working & it's only those two. I have no idea why, all my apps are up to date ????
  • Sep 19, 2021

    By Kimberly Angel
    I ordered well in advance of scheduled delivery time, & my food came 30 minutes late.It wasn't the driver, but when the order was dispatched to the restaurant - 30 minutes before expected delivery time. There were no options for special food requests, so the restaurant had to be called after the order was placed. At this point, until these areas were corrected, I would not rely on this service for my daily lunch routine. I don't need the extra stress. William the driver was great
  • Good if everything goes smoothly Jun 29, 2021

    By Pink owner
    Okay so I’ve been using Uber Eats for a while now and I’ve had enough good experiences to not rate it 1 star, but when you have a bad experience the customer service makes you wanna pull your hair out. My first 2 times when I contacted Uber support for any missing/wrong items they gave me my refund for the wrong/missing items. Now they don’t bc I’ve supposedly requested help too many times. One time I ordered ice cream and I got the wrong thing and it came completely melted and Uber refused to give me any kind of refund. Most recently, my driver cancelled my order and I was told I would not be charged. However I was and after waiting 3 days no refund in site and Uber “assured” me I have not been charged even though my bank statements say otherwise. Another small nitpick I have is I hate how you can’t cancel your order without being charged. I understand if there’s already a driver on the way but if I’ve just ordered it or if I’ve been waiting for hours I feel that I should not be charged for cancelling my order. I’m not trying to be a Karen but I kindly request for the customer service to step up their game. Overall though this app is pretty good though and I do recommend it if you want food but don’t feel like getting out of the house. However it could be even better with a few tweaks
  • Delivery times often very wrong Aug 4, 2021

    By Dtinsley
    More times than not estimated delivery times are frustratingly wrong. Whether it be in underestimating restaurant preparation times to underestimating delivery driver pickup and deliver times. Deliveries have never come earlier than estimated. And if I were Uber, enticing hungry people to order food I would be underestimating delivery times too. Even more frustrating, the app has no place to give feedback on Uber’s estimated time. Only options to give feedback and negative review on the restaurant and the driver but again no place to comment on time it took to deliver food; Taking no responsibility for their Uber’s own estimates. Last experience I paid for priority delivery, which I thought would improve times, unfortunately priority delivery only starts after order is picked up and not when driver accepts order, so I waited and watched on the “track order” feature as the Uber driver drove all around the city while the order was ready waiting on the restaurant. After the delivery I changed my my pre tip amount for driver from 18% to 15% and again no place to comment on delivery time, there were two people in the car which makes me think they accept multiple food and people orders at the same time, which in this case explains why driver drove all over city before going to restaurant. Hungry and Frustrated
  • Hmmmmmm??????????? Dec 8, 2020

    By drivinlikekrazy
    I joined Uber Eats based upon opinion and experience of another Uber Eats driver and have found it to be profitable during peak hours. However, there are a few short comings of the app that should really be addressed quickly to be able to actually compete with their competitors. 1- A “heat map” showing areas of greatest concentration of orders. My iOS app does not contain this like it does in my DoorDash app and IT DOES HELP tremendously. 2- On my particular iOS app, I do not have the ability to choose my preference of delivery options even after doing and trying EVERYTHING that I was told and researched which is really quite aggravating becuz I would have to turn down a rider if that was my preference (which I wished I could change but have no way to do so) and because of this I could take the chance at lowering my already low acceptance rate and losing chances of getting more Uber Eats orders. Third and final, the customer support outside of order delivery support (support services while in a delivery or process of) is HORRIBLE. I have tried for weeks to get a hold of driver support and to get the driver preferences on my phone app BUT I CANT REACH ANYONE AT ANY TIME OF DAY! Makes me wanna quit this app and stick with my DoorDash deliveries instead! COME ON UBER EATS AND GIVE THE APP AN OVERHAUL AND REVAMP AND MAKE IT FLAWLESS ALREADY!
  • Stay away! Use other apps!! Jul 31, 2020

    By Ebonguard
    I have used Uber eats off and on but this is the first real bad experience I have had. I ordered food for my lunch break, wait time said between 35-45 min. It was 12:18pm and my lunch is at 1:00pm so that was fine. I put my order in and just as I was about to go on lunch, I checked on the order and wait time was all the way to 1:20pm!!! I didn’t get a notice, I wasn’t given any option as to whether or not I wanted to continue my order. I cancelled it and then got a notice that I was going to be charged $43 for cancellation since it was after 5 min. How is that fair??? You change my delivery time and yet when I cancel, it’s on me??? No. That’s a bait and switch. So I have food, and they took my money. Do not use these thieves. They will ROB you. And there is no recourse to get your money back. Last straw. Broken. Edit: Uber support finally got back to me and refunded my money saying that this was a one time curtesy and they may not be able to do it again. So 2 extra stars for the refund but it still shouldn’t be set up that way. If there is a change in the time of delivery we should be notified and given the choice of wanting to continue with the order or cancel if it starts to run late. I shouldn’t have to jump through hoops for my refund.
  • Disappointing Customer Service May 2, 2020

    By NR9788
    During these trying times, I believe we need to support our local restaurants and drivers, as there are so many people who cannot go to work as usual and earn an income. I had to cancel an order because the restaurant did not have what I ordered - they sent the wrong items. So after the driver took the wrong order back to the restaurant, I cancelled the order. The problem is that because of the cancellation, I was not able to rate and give the driver his well-deserved tip. I received a call, apparently from customer service (Spanish-speaking real person because he asked my name for verification.) He just stated that the order was cancelled and that I wouldn’t be charged for it; I knew that. I wanted to ask him how I could at least tip the driver but he did not allow me to speak and hung up on me!!! I’ve been looking in the app yo sé how I can contact customer service or find a way to tip the driver - he was very courteous and even called me twice from the restaurant looking to provide me with options about my order. It is not his fault the restaurant screwed up my order. There should be a way to rate and tip even if an order is cancelled. And there should be a better way to get a hold of your customer “service” .
  • Sep 24, 2021

    By David
    Changed tactics... At your cost. They have started charging new service fees on top of the delivery fee and have increased the cost of all food items in an underhanded manner. For a given meal I'll pay $42 to get it delivered via ubereats when I can pick it up straight from the shop for $25. And half the time our order is really late and comes in cold or soggy. Uber you've gotten greedy.
  • Sep 22, 2021

    By Lucia Conchello
    I keep getting coupons I can't use. They either won't copy, don't exist, expired years ago, or have problems. The app can't tell the difference between used and applied. Most recently I copied one code, never placed the order and when I tried to use it the next day I couldn't because it's already been applied, but it won't show up in the checkout. Their help site is TERRIBLE. You need a Twitter account just to get help. Really? Youre a $84B company and can't just set a legit help department?
  • How did I get charged for a 40% tip two weeks after I placed an order? Jul 6, 2021

    By Ri Ran
    I’ve only used this app twice, but giving 2 stars because they apparently charge you for a 40% tip to your delivery driver from a 2 week old order.. I got on the app last night to search for a restaurant in my area. Before I could begin my search, the app asked me to rate my experience from an order I had placed over 2 weeks prior. I happily gave the restaurant good ratings, and gave my delivery driver good ratings as well. Then to my surprise, a notification pops up that a tip has been added to this 2 week old order. How this happened, I have no clue. I then go onto my bank statement to find that I was charged for a 40% tip on this order.. again, how this happened, I have no clue. I never typed in any tip amount, let alone authorize the app to charge a tip to my account. I reached out to customer service about this issue and was responded to with a message that said they are only able to edit tip amounts up to an hour or 2 after delivery, and that I should please be careful to check that my order is correct before submitting it next time. If this is their policy, then how on earth was I charged a tip two whole weeks after the fact?? Not only does their tip policy contradict itself, but how I was charged a tip in the first place still perplexes me. I hope my delivery driver enjoys her tip. Her service was satisfactory. Uber Eats gets a thumbs down. It’s the principle of the thing.
  • Drivers Don’t Follow Directions May 23, 2021

    By Anonymous63$,!,8/9
    On Uber, there are ways to give actually write feedback about interactions with drivers. On UberEats, you only have the option of preprepared feedback options to click on. I’ve had multiple bad interactions with drivers with no real way to complain other than a thumbs down. One driver delivered to the wrong apartment, I contact the driver and they refused to accept they delivered to the wrong place, talked over me when I said I didn’t receive and was just extremely rude. Very frequently, the drivers in my area do not read my instructions to find my apartment (I made sure these instructions were very detailed due to living in an apartment) and contact me for assistance finding it. This wouldn’t be much of an issue, but multiple times they were not even on my street. I’ll open my door to wave them down and I’ll see them turning the corner of the street. My instructions include to park on the lot on my street, so they either cannot read a map or did not read my instructions. I’ll then get an alert that the driver had trouble following directions and I may want to update them. There is no way to give further details to these instructions unless I go treasure map details of how many paces to go in each direction. I use these instructions of how to find my apartment whenever I order for delivery from anywhere and UberEats is the ONLY delivery service I’ve ever had drivers have issues following them.
  • Third time wasn’t a charm May 11, 2020

    By iamsooooomadrn
    I have been using this app for quite a while now, and while I can understand a missing item here and there (sometimes stuff just happens), issues for 3 orders in a row is ridiculous. Last night we ordered from the McDonald’s we always do and when the driver got here, it was someone else’s order. She had delivered our food to that person instead. When we told her the issue she said okay and then left with the wrong order so we were left with nothing. So we ordered the exact same thing with a note to the driver to double check that it was the food we had ordered before bringing it upstairs. The time goes by and the app notifies me that the food has been delivered. It hadn't been, and the driver hadn’t contacted us at all. At this point we had given up on the drivers for the night. Now fast forward to less than an hour ago and we decide to try again since it is now daytime and not at night and maybe we had just been unlucky. The driver arrives and is missing ten dollars of food that we ordered. We ask him to wait a sec while we check the bags and he runs back to his car and drives off. Then we call the restaurant and they confirm that all items had been bagged and handed together to our driver. Which certainly makes it seem that he kept one considering how he ran off. Normally it could be understandable for a mess up here and there but 3 times in a row? With different restaurants? Come on.
  • Sep 20, 2021

    By Levi
    Fees are extortionate, support is awful, if your food is cold or damaged you can expect a credit of less than 1% of your total, if you have missing items they may refund you, but if it happens more than once they'll call you a liar. Only worth using when there's a 50% off code, which is quite rare now. Haven't had one for 6+ months.
  • Sep 25, 2021

    By William Andrea
    New bug: if a menu item doesn't have a description, another description appears instead, which leads to things like coffee "with bacon, cheese, and avocado". No way to sort restaurants by distance. I asked support about it but they kept sending me nonsense like apologizing for a delayed delivery or explaining why different restaurants have different hours. The only reason I still use it is cause some local restaurants aren't on Skip or DoorDash.
  • Great application, climbing prices Dec 23, 2018

    By MistaWondaBread
    The application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem. Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber.
  • “Unusual Activity?! Try getting my order right” Aug 14, 2020

    By hdirjrnhebwjdj
    Because Of this pandemic I’ve been trying my hardest to still support restaurants and uber drivers by ordering delivery. I ALWAYS tip ahead of time, and i have ordered MULTIPLE times at different restaurants surrounding my city. Sometimes my order is right, sometimes it is wrong... the past few times, I have had missing items, burnt items, wrong items, etc... so the past couple of times it’s been wrong, I’ve requested help for the SPECIFIC item that’s wrong, or burnt or missing. The uber eats app themselves ASK YOU AT THE END OF YOUR ORDER TO GIVE FEEDBACK... so again this time... my order was partially wrong and this is even after calling the restaurant to RECONFIRM my order (why don’t people listen?!) HOWEVER, upon going to give feedback on my order, I was going to write what was wrong... but to my surprise, they wouldn’t let me. Saying: “there’s unusual activity with your account” if I order dozens of times and three or four times someone gets my order wrong.... how is this my fault?! I’m just flabbergasted at the fact that I won’t get to eat a whole part of the meal that I PAID FOR AND TIPPED FOR... because it was completely wrong.... and I won’t receive compensation or an apology or nothing for it. All I know is.... this is most absolutely the last time I will be using this food delivery service. We have plenty of options now. So disappointed.
  • Nope Aug 7, 2020

    By Nieem5
    I have ordered food off this app multiple times for the sole reason that they are slightly cheaper than DoorDash. However, I see now that DoorDashes prices are worth it because they’re service is better. I recently placed an order and my initial wait time was about 25 minutes, as time went on my order got pushed back farther and farther. Eventually the restaurant I ordered from called and said my order had been ready for an hour and no one had been to pick it up. Mind you, the restaurant is now closed, which means the kitchen is closed so there’s no way to keep my food warm. Thankfully the last at the restaurant was nice enough to call Uber eats and inform them of the situation as well as let me know. As I’m getting in my car at 9:40(order was ready at 8:40) to go get the food, FINALLY it says someone picked up my order. I went to the Help section of the app to see if I could leave a complaint or comment but no, I could only rate and comment on the restaurant itself. By the time my food arrived it was lukewarm and not even worth it anymore. I understand that things happen and no service is perfect but once an hour goes by I should’ve been given the option to cancel my order or wait it out. It is completely unacceptable that the restaurant was the entity to make me aware of the situation and not the company I ordered from. In conclusion, I say save your time and money.
  • Sep 24, 2021

    By Joey Alexan
    I've been using Uber eats for many years Always been Happy with their service and they always fixed their issues or problems on their end But the last time I ordered .They canceled my order because the store was closed And charged me for the whole order.. we messaged uber eats.. they told us since its been 48 hours.. they can't do anything. .. I find that very ridiculous This is the 1st time I ever wrote a bad review
  • Sep 23, 2021

    By William Manning
    * Sends annoying promotional notifications, which I can't turn off. I could probably disable ALL notifications but then I couldn't see when my driver's arriving. * A number of times we've made an order, only to find that...we hadn't. I went back and saw that the final button to place an order didn't do anything. You'd push it, and the UI would respond, but you're still on the same page and nothing was ordered. No error message or anything else.
  • Do not use unless you want to fight customer service when something goes wrong Sep 16, 2021

    By frustrated customer of many
    I can’t tell you how many times I’ve ordered through Uber eats in the last month probably about 15 and I want to say at least 6 to 7 of my orders have came back messed up these aren’t white orders like McDonald’s they’re $50-$60 orders minimum through the rock or something better. Upon getting a completely different meal than what I ordered or having my order take 2 1/2 hours when I ordered priority. Their justification for the problem is let me give you $10 off your next $40 order. You know as if I wanted my money back because I didn’t eat the food seeing how I don’t eat red meat. On top of it then they feel the need for you to write them within 48 hours or you don’t get your money back whatsoever as if people don’t have their own life or work overtime. Then when you finally do hear back from someone days later they think it’s acceptable to refund you 20% of your order when the whole entire order was wrong. God for bid I get all my money so after battling them numerous times. They literally are just waiting for you to give up. Uber‘s way of handling the situation is less walk you through an even more strenuous Way to get us to support you by going to our website and going to 20 different pages before you give up. Absolute terrible customer service don’t expect to be helped. Much safer options like door dash or GrubHub that guarantee you a refund when your order comes back messed up.
  • Sep 21, 2021

    By Orkun Ozkaymak
    If you want to order food, wait an hour, get a driver to call you and say restaurant doesn't exist, contact support, then support says order can't be cancelled there is still time, we are dispatching other drivers only to find out that the restaurant really doesn't exist and 4 other drivers cancelled once they got there so you end up boiling eggs for dinner, then this is the app for you. Going forward, it's going to be a no from me dawg.
  • Sep 25, 2021

    By Warren Hamilton
    Easy to use, but unreliable, and vastly inflated prices. Typical example: I ordered a small supermarket shop (new feature) which turned up missing the pizzas I wanted for dinner. A bit later, ordered a food delivery, eta 35 mins. 1h20 later, got a notification that order was cancelled uber and refunded. Now, I don't know about you, but if I order food I want it ASAP and reliably. Literally nothing worse than waiting for food that simply doesn't arrive, so you then have to cook !!
  • so many bugs and frustrations it’s not worth it Dec 10, 2019

    By never mind my namr
    I used to use it all the time but getting on it again it was SO FRUSTRATED. The app it’s self is honestly trash it has the same bugs it had months ago and I can’t even use it anymore! My grandmother is ill and she can’t drive anymore so she wanted mc Donald’s (her favorite) so I offered to drive but she refused because of the weather here. I downloaded the app and made my order. At the beginning, it’s asking for a phone number to my account. I don’t have an account yet but that’s not even an option on the front page. I type my grandmothers number and to my surprise she has an account so lucky me. It asked for the password and I got it but for some reason it then bugged out and crashed my phone when I tried logging in. So I opened it again and tried to log in again, it worked after another crash when I reset my pass. I started my order and when I had been sitting there for 10 min checking off boxes just for the app to not recognize the order and bug out and I have to make the order again. I finish my order and now I’m adding my Address, after I add my address and my order it tells me It can’t deliver to my part of town AFTER I did all that. So it bugs out again and I have to reset the app. I’m done trying and am deleting the app and never using it again. I didn’t want to leave a review but my grandmother was very angry at “modern technology” so I decided to leave a review so maybe the developers can fix theses problems.
  • Sep 22, 2021

    By Ali Sass
    HORRIBLE. I did a free 2 week trial with uber eats to try it out. After the 1st week I decided it was not worth it to pay extra for probably nothing. I wanted to cancel they wouldn't let me and said that I had to email on the correct email associated with that account (which it already was). Going back and forth via email is horrendous and I've never hated doing this before. You cannot talk to someone on the phone which would be 1000% better then what I'm going through. NOT WORTH IT.
  • Customer support is horrible Jul 2, 2020

    By ashleeg112
    **update** I received a response from Apple saying the app developer responded to my review. It seemed like they wanted to help resolve my issue, but no direct contact information to get the help. I am tired of continually emailing the “help” link (which was the only contact info included in the email) and getting a different person every time, and they do not actually help me! I did it twice and no help, and that’s why I’m submitting this review. ** I placed and then canceled an order literally 30 seconds after I placed the order. The reason I cancelled was I did not see that the order said “for pick-up” and I wanted delivery. I didn’t even know that when ordering through Uber eats there are other options?? I’ve never seen that before. Anyways, they said the restaurant had already started making the order and that’s why I was still charged. This was completely false because I called the restaurant a few minutes later and they had not started making the order and received the cancellation successfully. I submitted for help through the app and I received an email that, as a courtesy, I would receive a refund. It’s been two weeks and no refund. I submitted for help again only to get an email saying they issued the refund and I need to check with my bank. My bank, obviously has not received anything. Uber is being very deceitful and likely has fraudulently received millions of dollars because of situations like this. I will not use them ever again.
  • Sep 20, 2021

    By Giovanni Olivieri
    I gave a single star only because I wasn't able to give no stars at all, which was my preference!! First and definitely LAST time I've used UE. Our food didn't arrive at all, checked the restaurant and the meal left there an hour prior! Absolutely unacceptable for such an epic failure to occur.. I mean seriously, they've got ONE JOB! (apparently ?!?). I've never had any problems with other similar services so I am deleting the app and will stick with menulog (et.al). UE can go eat a big fat ND!
  • Smh Dec 11, 2020

    By Lele013
    I ordered my food at 1pm, the delivery time was expected to be at 2:10pm, which was fine because my lunch wasn’t over until 3pm, I get an hour lunch. At 2pm my order delivery status went from 2:10pm to 2:40pm I’m not sure why but there’s no excuse and very unacceptable. I tried to cancel my order for 10 minutes but the prompt wouldn’t appear at all. The app is not working accurately. I tried to contact my driver to see if he could drop off my order to me as soon as possible due to my lunch going to end soon, but of course I didn’t get a response. To make matters worse the driver delivered my order to the wrong area, causing me to leave my patient, I wrote specific delivery instructions and they were ignored. Also my food was cold. I tried to contact customer service to report the issue via, website, app and phone and unfortunately got through to nobody, the phone repeatedly disconnected the call and the chat option wouldn’t appear on the app. I will be sending a email to Corporate as well as the phone screen video of myself repeatedly trying to cancel my order with no success. I feel disrespected as a customer; this issue has happened more than once, enough is enough. I will be canceling my UberEats pass, I refuse to give this company my hard earned money just to be treated like trash. I work hard every day for my money so please don’t think I am low life trying to get a discount. I am a paying Customer giving a review on a company I made a purchase through.

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