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Uber Eats: Food Delivery

Uber Eats: Food Delivery

Uber Technologies, Inc.

Food & Grocery Delivery App. Order Pizza, Sushi, Burger, Tacos to your door!

4.5 Ratings 9M+ Reviews 100M+ Downloads

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Ratings & Reviews

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  • img Community
    Often, the best thing about date night is not having to cook yourself, even if you're staying at home. These days, most local restaurants will be on a delivery app, like Uber Eats, and you'll usually find plenty of takeaway options on there, with delivery often just 3 or 4 bucks.
    img by Antonio
    3 months ago
  • img Expert
    1. Find just what you crave. Multiple ways to find your faves: search by restaurant, specific dish, or type of cuisine
    2. No hidden charges: always see your estimated delivery time and total price up front, including tax and booking fee
    3. One tap to pay with your Uber account or you can use a stored credit card. Fast, easy

    Reviewed by Laura S on December 28, 2017

  • Uber Eats PR Sep 25, 2019

    By Whileichange
    Honestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being.
  • Hit or miss Jun 10, 2021

    By Wd annoyed
    Alot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip.
  • my opinion on uber eats <3 May 19, 2021

    By melissa martinez <33
    my personal opinion on Uber eats is that it’s a really good app for ordering food and stuff. My order is always on time and if not it gives me a notification when it’s going to be late or not and I really honestly appreciate that. And all honesty I believe that Uber eats, is a lot more better than Postmates because Postmates sometimes most of the time forgets your order and that really pisses me off but with Uber eats that does not happen. it happened only a few times and I’ve gotten really mad but it’s fine I understand. I dont get as upset anymore because you know I probably didn’t request utensils so that’s probably why I didn’t get any. I also did not get my drink once which was really you know kind of annoying but it’s fine I’ll live. I think it was just a problem with the restaurant I ordered from Taco Bell so I think that was what you know caused it but yeah overall I really like Uber eats anything everyone who is too lazy to go out and buy food should definitely download this app it is one of my favorite applications to order food because I’m like really lazy and my food always comes on time and I really love it and I’m really glad that I download this app because it really saved me so much time and effort and yeah.
  • Improved but could be better Sep 19, 2021

    By emmRP
    We use this app way more than I’d like to admit, but there could definitely be improvements. First and honestly this one still gets me every single time that this hasn’t been fixed a long time ago - PREFERRED PAYMENT. Like what the heck?! The last way I paid should be my preferred payment or I should be able to select in my account my preferred payment. I’m not sure why the app constantly decides to choose another form of payment. I deleted out almost every other form of payment to stop the wrong form of payment being used and I still have issues. Fix this already! Literally I just ordered and instead of using my last form of payment (that I always have to go in and select) it chose an expired CC! What?! My other gripe is that it is constantly showing places further away mixed in with some closer. Why not show the closer first? Also why does it not show everything? Why is it that unless I search very specific words I don’t even know some restaurants even exist (on your app)? They don’t even come up under certain categories. It’s very strange. But searching on the main part of the app and having places 40 minutes away come up first instead of places 5 minutes away is weird. Especially places that cost $15 delivery fee when I’m an eats pass subscriber. But that’s a whole other story, where almost every place still charges 🤦🏼‍♀️
  • Jan 20, 2022

    By Genevra Rose
    it's a great idea, but support is often difficult or impossible to get ahold of, and I've had my food opened or touched/stolen or simply never delivered more times than I can count. 3/10 times there's an issue. at least with this VS doordash you can edit the tip after so if you know 100% they screwed with you, it's possible to remove it.
  • Jan 21, 2022

    By Regina Williams
    With the app it lets you get deliverys from places you normally wouldnt be able to get. The wait is longer about an hour for most so order before your actually hungry. Most of the prices are more than normal charge from the restraunts themselves its usually a dollar or two, there is a delivery charge, and a tip charge. You will be paying a lot more just to use the app instead of ordering and picking up yourself. You have to decide rather or not this is worth it for you.
  • Outstanding Service! Feb 15, 2021

    By MiMi LeeLee
    Joseph kept me well informed about my order. He delivered a completely accurate order with utensils, condiments, and all items included. He delivered my order early, dropped it at the door as arranged. When I opened the door, he wished us a very sweet Happy Valentine’s Day greeting. On the other hand, my daughter was amazed as she waited for her order from another restaurant very close to this Cracker Barrel through a DIFFERENT delivery service. After waiting several hours, she received a call saying her order was going to be another 45 minutes before it was prepared, and they sounded like they wanted her to just cancel the order. At that point, she, her, husband, and oldest son were starving and she said that she preferred to wait. (For point of reference, I had just placed my order for two (mentioned above), and mine showed as already being prepared. My order actually arrived well before her order left the restaurant. When her order arrived, she had no bread which was to be included with meals. She also was missing an appetizer and their order was cold. While the company did reimburse her for missing items, it was a disappointment. So, thank you to Joseph, UberEats , and Cracker Barrel for your exemplary service!
  • Jan 23, 2022

    By Black Butterfly
    Most times I get my order ahead of the prescribed time window. I had one horrible experience where the delivery person left my food outside the door without calling or alerting me. It could have easily been stolen and I was so angry at the lack of professionalism. Apart from that the service has been great. The deliveries are ahead of time and the guys are courteous and friendly.
  • Uber Eats PR Sep 25, 2019

    By Whileichange
    Honestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being.
  • Hit or miss Jun 10, 2021

    By Wd annoyed
    Alot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip.
  • my opinion on uber eats <3 May 19, 2021

    By melissa martinez <33
    my personal opinion on Uber eats is that it’s a really good app for ordering food and stuff. My order is always on time and if not it gives me a notification when it’s going to be late or not and I really honestly appreciate that. And all honesty I believe that Uber eats, is a lot more better than Postmates because Postmates sometimes most of the time forgets your order and that really pisses me off but with Uber eats that does not happen. it happened only a few times and I’ve gotten really mad but it’s fine I understand. I dont get as upset anymore because you know I probably didn’t request utensils so that’s probably why I didn’t get any. I also did not get my drink once which was really you know kind of annoying but it’s fine I’ll live. I think it was just a problem with the restaurant I ordered from Taco Bell so I think that was what you know caused it but yeah overall I really like Uber eats anything everyone who is too lazy to go out and buy food should definitely download this app it is one of my favorite applications to order food because I’m like really lazy and my food always comes on time and I really love it and I’m really glad that I download this app because it really saved me so much time and effort and yeah.
  • Improved but could be better Sep 19, 2021

    By emmRP
    We use this app way more than I’d like to admit, but there could definitely be improvements. First and honestly this one still gets me every single time that this hasn’t been fixed a long time ago - PREFERRED PAYMENT. Like what the heck?! The last way I paid should be my preferred payment or I should be able to select in my account my preferred payment. I’m not sure why the app constantly decides to choose another form of payment. I deleted out almost every other form of payment to stop the wrong form of payment being used and I still have issues. Fix this already! Literally I just ordered and instead of using my last form of payment (that I always have to go in and select) it chose an expired CC! What?! My other gripe is that it is constantly showing places further away mixed in with some closer. Why not show the closer first? Also why does it not show everything? Why is it that unless I search very specific words I don’t even know some restaurants even exist (on your app)? They don’t even come up under certain categories. It’s very strange. But searching on the main part of the app and having places 40 minutes away come up first instead of places 5 minutes away is weird. Especially places that cost $15 delivery fee when I’m an eats pass subscriber. But that’s a whole other story, where almost every place still charges 🤦🏼‍♀️
  • Jan 20, 2022

    By Genevra Rose
    it's a great idea, but support is often difficult or impossible to get ahold of, and I've had my food opened or touched/stolen or simply never delivered more times than I can count. 3/10 times there's an issue. at least with this VS doordash you can edit the tip after so if you know 100% they screwed with you, it's possible to remove it.
  • Jan 21, 2022

    By Regina Williams
    With the app it lets you get deliverys from places you normally wouldnt be able to get. The wait is longer about an hour for most so order before your actually hungry. Most of the prices are more than normal charge from the restraunts themselves its usually a dollar or two, there is a delivery charge, and a tip charge. You will be paying a lot more just to use the app instead of ordering and picking up yourself. You have to decide rather or not this is worth it for you.
  • Outstanding Service! Feb 15, 2021

    By MiMi LeeLee
    Joseph kept me well informed about my order. He delivered a completely accurate order with utensils, condiments, and all items included. He delivered my order early, dropped it at the door as arranged. When I opened the door, he wished us a very sweet Happy Valentine’s Day greeting. On the other hand, my daughter was amazed as she waited for her order from another restaurant very close to this Cracker Barrel through a DIFFERENT delivery service. After waiting several hours, she received a call saying her order was going to be another 45 minutes before it was prepared, and they sounded like they wanted her to just cancel the order. At that point, she, her, husband, and oldest son were starving and she said that she preferred to wait. (For point of reference, I had just placed my order for two (mentioned above), and mine showed as already being prepared. My order actually arrived well before her order left the restaurant. When her order arrived, she had no bread which was to be included with meals. She also was missing an appetizer and their order was cold. While the company did reimburse her for missing items, it was a disappointment. So, thank you to Joseph, UberEats , and Cracker Barrel for your exemplary service!
  • Jan 23, 2022

    By Black Butterfly
    Most times I get my order ahead of the prescribed time window. I had one horrible experience where the delivery person left my food outside the door without calling or alerting me. It could have easily been stolen and I was so angry at the lack of professionalism. Apart from that the service has been great. The deliveries are ahead of time and the guys are courteous and friendly.
  • Terrible App Complete Garbage Feb 5, 2019

    By mike1937
    Let me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them.
  • Prices are getting ridiculous! Apr 21, 2019

    By Moniqelixi
    I use this app a lot and have always rated it highly on feedback questions. I have also recommended to friends. The customer service I have experienced has been great as of now and has even exceeded my expectations in spite of other customers' bad experiences with it based on other reviews. However, the prices are getting ridiculous and it shows how much they don't care about their customers. If they would be smarter business wise, they wouldn't keep raising the prices unreasonably and customers would order more frequently. We have to pay for taxes, delivery fee, AND the booking fee which is 15% of the customers' total AND the tip. I always leave a tip because I care about the delivery partners getting paid well and getting the credit they deserve especially if they do a great job. I was about to order food today which costs $40 in total and with how much they are charging now it comes up to $60! I don't care what purpose it all has. 20$ on top of the food I'm ordering? That is utter abuse to the people who help your company continue to succeed. You should not treat your customers so poorly and should value them especially since your apps are successful. I will either use Ubereats for emergencies only or will not be using any Uber app again if this does not improve in any way. Ridiculous.
  • Jan 22, 2022

    By Ryan
    I have attempted to order food on three separate occasions. My food never gets delivered. I've never had issues with delivery direct from local restaurants, my apartment is locatible on maps, but uber eats can't seem to find it. Apperently the driver tried to contact me but I never got a phone alert, call, or text, so I don't know how. Now after waiting an hour for food I have to find somewhere else to eat after most restaurants have closed.
  • Jan 22, 2022

    By Tanner
    Terrible app, got e-mailed a promo code. Tried to use it a day it keeps saying I'm unavailable for the promotion the app emailed me! Tried for 30 minutes to try and get ahold of someone in support, but that in itself was a nightmare. It's impossible to get ahold of anyone. And the apps built in FAQ was no help either. I will go back to using DoorDash. *EDIT* Is this some sort of joke? That link just takes me to an Indian news site
  • Jan 23, 2022

    By Nymira
    The promotion system is a joke. Every promotion I've ever purchased with my points has been completely unusable and has never shown up as an available promotion for any of the relevant restaurants. For example, I got a promotion for Starbucks that gives $3 off, and I live in a big city, but somehow it doesn't work at ANY Starbucks location listed within the Uber Eats app. It says nothing about a time of day, a specific location, or anything. It is not expired. Just unusable.
  • Jan 23, 2022

    By R. Nicole
    I never had any issues with this service until today. Delivery driver couldn't follow simple instructions by leaving at the door. I had to walk out and retrieve it. When I got inside to get the food out some items I ordered were missing. If you are going to hire foreigners make sure they speak English really well and follow simple instructions. English is the first language here or I though it was anyways....
  • Jan 21, 2022

    By Sonia Mizell
    It is impossible to get in touch with customer service! My food wasn't delivered after 2 hours. I looked on the app and the service was almost 8 mi away and they had assigned it to somebody on a bicycle. I ordered chicken which made me worry for salmonella problems. However, it wasn't even delivered to the correct address so I guess that saved me from food poisoning. I had to badger to even get reimbursed. They did nothing additional for my troubles or inconvenience. Will not use again!
  • Drivers Don’t Follow Directions May 23, 2021

    By Anonymous63$,!,8/9
    On Uber, there are ways to give actually write feedback about interactions with drivers. On UberEats, you only have the option of preprepared feedback options to click on. I’ve had multiple bad interactions with drivers with no real way to complain other than a thumbs down. One driver delivered to the wrong apartment, I contact the driver and they refused to accept they delivered to the wrong place, talked over me when I said I didn’t receive and was just extremely rude. Very frequently, the drivers in my area do not read my instructions to find my apartment (I made sure these instructions were very detailed due to living in an apartment) and contact me for assistance finding it. This wouldn’t be much of an issue, but multiple times they were not even on my street. I’ll open my door to wave them down and I’ll see them turning the corner of the street. My instructions include to park on the lot on my street, so they either cannot read a map or did not read my instructions. I’ll then get an alert that the driver had trouble following directions and I may want to update them. There is no way to give further details to these instructions unless I go treasure map details of how many paces to go in each direction. I use these instructions of how to find my apartment whenever I order for delivery from anywhere and UberEats is the ONLY delivery service I’ve ever had drivers have issues following them.
  • I think I’m done with this app finally. Dec 2, 2021

    By Jon Geaudeaux
    I’m not paying for your pass. So why do you show me all these options for free delivery? I can’t see the actual delivery price until I’m done with my order. Feedback: It’s crazy frustrating to see $0 for delivery if you have the pass but you can’t see how much the fee would be if you didn’t get the pass. Then you go through the whole process of ordering something and then when you get to your cart, your $20 meal turns out to be $30 because of the delivery fee I wasn’t allowed to see until the very end. And then now it’s like, I can’t justify paying $30 for an omelet delivered. $20 was already crazy. It’s so annoying. SO annoying. I honestly am just angry. The way this app is set up, it’s terribly un-user friendly for anyone who doesn’t have the pass. Is that the goal here? To have your app bother me so much that I buy your pass? Hot take: no one needs an omelet that bad. Btw two nights in a row now I’ve waited an hour or so for a meal to then have it canceled. Tonight there was no explanation to why either. Just cancelled. I don’t know how you could improve the experience for users there, but I thought I’d share that with you too. It’s another reason I think I’m done with this app. Developers, don’t bother responding to this. I really don’t think I’ll ever use this app again. Im tired of this. It’s just so gross to have such blatant promotion of something I don’t want forced on me if I want to use this app.
  • Jan 21, 2022

    By Darrin Stewart
    The app works. I can get food. Delivery times are inconsistent and often really slow (contrary to the in app claim that delayed deliveries are rare). Also, if you become a regular at a restaurant you are constantly pestered to write a review (more than just the thumbs up)...look, if you want me to be an influencer then pay me. I don't do your marketing for free. Delayed deliveries and the constant review pestering are the reasons i only give it two stars. Otherwise the app is fine
  • How did I get charged for a 40% tip two weeks after I placed an order? Jul 6, 2021

    By Ri Ran
    I’ve only used this app twice, but giving 2 stars because they apparently charge you for a 40% tip to your delivery driver from a 2 week old order.. I got on the app last night to search for a restaurant in my area. Before I could begin my search, the app asked me to rate my experience from an order I had placed over 2 weeks prior. I happily gave the restaurant good ratings, and gave my delivery driver good ratings as well. Then to my surprise, a notification pops up that a tip has been added to this 2 week old order. How this happened, I have no clue. I then go onto my bank statement to find that I was charged for a 40% tip on this order.. again, how this happened, I have no clue. I never typed in any tip amount, let alone authorize the app to charge a tip to my account. I reached out to customer service about this issue and was responded to with a message that said they are only able to edit tip amounts up to an hour or 2 after delivery, and that I should please be careful to check that my order is correct before submitting it next time. If this is their policy, then how on earth was I charged a tip two whole weeks after the fact?? Not only does their tip policy contradict itself, but how I was charged a tip in the first place still perplexes me. I hope my delivery driver enjoys her tip. Her service was satisfactory. Uber Eats gets a thumbs down. It’s the principle of the thing.
  • Jan 23, 2022

    By Mr. Garner
    Customer support is nonexistent. I had a promo not apply to an order payment after it showed it on the check-out screen. Trying to get a hold of anyone is impossible, there is no phone number and it won't let me live chat with someone. Other apps do the same thing as uber eats in less time for less money. Uber eats will nickel and dime an order until it is double what the restaurant would charge you without using uber. The only good thing about the app was the promotions, if only they worked.
  • img Community
    Often, the best thing about date night is not having to cook yourself, even if you're staying at home. These days, most local restaurants will be on a delivery app, like Uber Eats, and you'll usually find plenty of takeaway options on there, with delivery often just 3 or 4 bucks.
    img by Antonio
    3 months ago
  • img Expert
    1. Find just what you crave. Multiple ways to find your faves: search by restaurant, specific dish, or type of cuisine
    2. No hidden charges: always see your estimated delivery time and total price up front, including tax and booking fee
    3. One tap to pay with your Uber account or you can use a stored credit card. Fast, easy

    Reviewed by Laura S on December 28, 2017

  • my opinion on uber eats <3 May 19, 2021

    By melissa martinez <33
    my personal opinion on Uber eats is that it’s a really good app for ordering food and stuff. My order is always on time and if not it gives me a notification when it’s going to be late or not and I really honestly appreciate that. And all honesty I believe that Uber eats, is a lot more better than Postmates because Postmates sometimes most of the time forgets your order and that really pisses me off but with Uber eats that does not happen. it happened only a few times and I’ve gotten really mad but it’s fine I understand. I dont get as upset anymore because you know I probably didn’t request utensils so that’s probably why I didn’t get any. I also did not get my drink once which was really you know kind of annoying but it’s fine I’ll live. I think it was just a problem with the restaurant I ordered from Taco Bell so I think that was what you know caused it but yeah overall I really like Uber eats anything everyone who is too lazy to go out and buy food should definitely download this app it is one of my favorite applications to order food because I’m like really lazy and my food always comes on time and I really love it and I’m really glad that I download this app because it really saved me so much time and effort and yeah.
  • Outstanding Service! Feb 15, 2021

    By MiMi LeeLee
    Joseph kept me well informed about my order. He delivered a completely accurate order with utensils, condiments, and all items included. He delivered my order early, dropped it at the door as arranged. When I opened the door, he wished us a very sweet Happy Valentine’s Day greeting. On the other hand, my daughter was amazed as she waited for her order from another restaurant very close to this Cracker Barrel through a DIFFERENT delivery service. After waiting several hours, she received a call saying her order was going to be another 45 minutes before it was prepared, and they sounded like they wanted her to just cancel the order. At that point, she, her, husband, and oldest son were starving and she said that she preferred to wait. (For point of reference, I had just placed my order for two (mentioned above), and mine showed as already being prepared. My order actually arrived well before her order left the restaurant. When her order arrived, she had no bread which was to be included with meals. She also was missing an appetizer and their order was cold. While the company did reimburse her for missing items, it was a disappointment. So, thank you to Joseph, UberEats , and Cracker Barrel for your exemplary service!
  • Uber Eats PR Sep 25, 2019

    By Whileichange
    Honestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being.
  • Jan 21, 2022

    By Regina Williams
    With the app it lets you get deliverys from places you normally wouldnt be able to get. The wait is longer about an hour for most so order before your actually hungry. Most of the prices are more than normal charge from the restraunts themselves its usually a dollar or two, there is a delivery charge, and a tip charge. You will be paying a lot more just to use the app instead of ordering and picking up yourself. You have to decide rather or not this is worth it for you.
  • Jan 23, 2022

    By Black Butterfly
    Most times I get my order ahead of the prescribed time window. I had one horrible experience where the delivery person left my food outside the door without calling or alerting me. It could have easily been stolen and I was so angry at the lack of professionalism. Apart from that the service has been great. The deliveries are ahead of time and the guys are courteous and friendly.
  • Terrible App Complete Garbage Feb 5, 2019

    By mike1937
    Let me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them.
  • Prices are getting ridiculous! Apr 21, 2019

    By Moniqelixi
    I use this app a lot and have always rated it highly on feedback questions. I have also recommended to friends. The customer service I have experienced has been great as of now and has even exceeded my expectations in spite of other customers' bad experiences with it based on other reviews. However, the prices are getting ridiculous and it shows how much they don't care about their customers. If they would be smarter business wise, they wouldn't keep raising the prices unreasonably and customers would order more frequently. We have to pay for taxes, delivery fee, AND the booking fee which is 15% of the customers' total AND the tip. I always leave a tip because I care about the delivery partners getting paid well and getting the credit they deserve especially if they do a great job. I was about to order food today which costs $40 in total and with how much they are charging now it comes up to $60! I don't care what purpose it all has. 20$ on top of the food I'm ordering? That is utter abuse to the people who help your company continue to succeed. You should not treat your customers so poorly and should value them especially since your apps are successful. I will either use Ubereats for emergencies only or will not be using any Uber app again if this does not improve in any way. Ridiculous.
  • Hit or miss Jun 10, 2021

    By Wd annoyed
    Alot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip.
  • Improved but could be better Sep 19, 2021

    By emmRP
    We use this app way more than I’d like to admit, but there could definitely be improvements. First and honestly this one still gets me every single time that this hasn’t been fixed a long time ago - PREFERRED PAYMENT. Like what the heck?! The last way I paid should be my preferred payment or I should be able to select in my account my preferred payment. I’m not sure why the app constantly decides to choose another form of payment. I deleted out almost every other form of payment to stop the wrong form of payment being used and I still have issues. Fix this already! Literally I just ordered and instead of using my last form of payment (that I always have to go in and select) it chose an expired CC! What?! My other gripe is that it is constantly showing places further away mixed in with some closer. Why not show the closer first? Also why does it not show everything? Why is it that unless I search very specific words I don’t even know some restaurants even exist (on your app)? They don’t even come up under certain categories. It’s very strange. But searching on the main part of the app and having places 40 minutes away come up first instead of places 5 minutes away is weird. Especially places that cost $15 delivery fee when I’m an eats pass subscriber. But that’s a whole other story, where almost every place still charges 🤦🏼‍♀️
  • Jan 20, 2022

    By Genevra Rose
    it's a great idea, but support is often difficult or impossible to get ahold of, and I've had my food opened or touched/stolen or simply never delivered more times than I can count. 3/10 times there's an issue. at least with this VS doordash you can edit the tip after so if you know 100% they screwed with you, it's possible to remove it.
  • Jan 23, 2022

    By Raziak
    All things considered, it's a semi decent way to make money if you don't care about your car. There are also some benefits if you drive consistently, but with the new addition of them refusing to provide you with the addresses/locations of the places you're going if you decline enough trips is too far. In my city, there are a large amount of tip-baiters, and even those who don't tip, which Uber punishes the drivers for if they decline to pick up those trips. Poor business model.
  • Jan 23, 2022

    By R. Nicole
    I never had any issues with this service until today. Delivery driver couldn't follow simple instructions by leaving at the door. I had to walk out and retrieve it. When I got inside to get the food out some items I ordered were missing. If you are going to hire foreigners make sure they speak English really well and follow simple instructions. English is the first language here or I though it was anyways....
  • Drivers Don’t Follow Directions May 23, 2021

    By Anonymous63$,!,8/9
    On Uber, there are ways to give actually write feedback about interactions with drivers. On UberEats, you only have the option of preprepared feedback options to click on. I’ve had multiple bad interactions with drivers with no real way to complain other than a thumbs down. One driver delivered to the wrong apartment, I contact the driver and they refused to accept they delivered to the wrong place, talked over me when I said I didn’t receive and was just extremely rude. Very frequently, the drivers in my area do not read my instructions to find my apartment (I made sure these instructions were very detailed due to living in an apartment) and contact me for assistance finding it. This wouldn’t be much of an issue, but multiple times they were not even on my street. I’ll open my door to wave them down and I’ll see them turning the corner of the street. My instructions include to park on the lot on my street, so they either cannot read a map or did not read my instructions. I’ll then get an alert that the driver had trouble following directions and I may want to update them. There is no way to give further details to these instructions unless I go treasure map details of how many paces to go in each direction. I use these instructions of how to find my apartment whenever I order for delivery from anywhere and UberEats is the ONLY delivery service I’ve ever had drivers have issues following them.
  • I think I’m done with this app finally. Dec 2, 2021

    By Jon Geaudeaux
    I’m not paying for your pass. So why do you show me all these options for free delivery? I can’t see the actual delivery price until I’m done with my order. Feedback: It’s crazy frustrating to see $0 for delivery if you have the pass but you can’t see how much the fee would be if you didn’t get the pass. Then you go through the whole process of ordering something and then when you get to your cart, your $20 meal turns out to be $30 because of the delivery fee I wasn’t allowed to see until the very end. And then now it’s like, I can’t justify paying $30 for an omelet delivered. $20 was already crazy. It’s so annoying. SO annoying. I honestly am just angry. The way this app is set up, it’s terribly un-user friendly for anyone who doesn’t have the pass. Is that the goal here? To have your app bother me so much that I buy your pass? Hot take: no one needs an omelet that bad. Btw two nights in a row now I’ve waited an hour or so for a meal to then have it canceled. Tonight there was no explanation to why either. Just cancelled. I don’t know how you could improve the experience for users there, but I thought I’d share that with you too. It’s another reason I think I’m done with this app. Developers, don’t bother responding to this. I really don’t think I’ll ever use this app again. Im tired of this. It’s just so gross to have such blatant promotion of something I don’t want forced on me if I want to use this app.
  • Jan 21, 2022

    By Darrin Stewart
    The app works. I can get food. Delivery times are inconsistent and often really slow (contrary to the in app claim that delayed deliveries are rare). Also, if you become a regular at a restaurant you are constantly pestered to write a review (more than just the thumbs up)...look, if you want me to be an influencer then pay me. I don't do your marketing for free. Delayed deliveries and the constant review pestering are the reasons i only give it two stars. Otherwise the app is fine
  • How did I get charged for a 40% tip two weeks after I placed an order? Jul 6, 2021

    By Ri Ran
    I’ve only used this app twice, but giving 2 stars because they apparently charge you for a 40% tip to your delivery driver from a 2 week old order.. I got on the app last night to search for a restaurant in my area. Before I could begin my search, the app asked me to rate my experience from an order I had placed over 2 weeks prior. I happily gave the restaurant good ratings, and gave my delivery driver good ratings as well. Then to my surprise, a notification pops up that a tip has been added to this 2 week old order. How this happened, I have no clue. I then go onto my bank statement to find that I was charged for a 40% tip on this order.. again, how this happened, I have no clue. I never typed in any tip amount, let alone authorize the app to charge a tip to my account. I reached out to customer service about this issue and was responded to with a message that said they are only able to edit tip amounts up to an hour or 2 after delivery, and that I should please be careful to check that my order is correct before submitting it next time. If this is their policy, then how on earth was I charged a tip two whole weeks after the fact?? Not only does their tip policy contradict itself, but how I was charged a tip in the first place still perplexes me. I hope my delivery driver enjoys her tip. Her service was satisfactory. Uber Eats gets a thumbs down. It’s the principle of the thing.
  • Third time wasn’t a charm May 11, 2020

    By iamsooooomadrn
    I have been using this app for quite a while now, and while I can understand a missing item here and there (sometimes stuff just happens), issues for 3 orders in a row is ridiculous. Last night we ordered from the McDonald’s we always do and when the driver got here, it was someone else’s order. She had delivered our food to that person instead. When we told her the issue she said okay and then left with the wrong order so we were left with nothing. So we ordered the exact same thing with a note to the driver to double check that it was the food we had ordered before bringing it upstairs. The time goes by and the app notifies me that the food has been delivered. It hadn't been, and the driver hadn’t contacted us at all. At this point we had given up on the drivers for the night. Now fast forward to less than an hour ago and we decide to try again since it is now daytime and not at night and maybe we had just been unlucky. The driver arrives and is missing ten dollars of food that we ordered. We ask him to wait a sec while we check the bags and he runs back to his car and drives off. Then we call the restaurant and they confirm that all items had been bagged and handed together to our driver. Which certainly makes it seem that he kept one considering how he ran off. Normally it could be understandable for a mess up here and there but 3 times in a row? With different restaurants? Come on.
  • Jan 28, 2022

    By Devendra Lattu
    Made my first order with Uber eats and it missed the delivery time twice. We got it 90 mins after placing the order while the restaurant is just 5 blocks away. Uber did acknowledge that the delivery is late and they would use the information to make their product better. Some food items cannot be microwaved. I would rather go with a delivery app with the sole purpose of delivering food at the earliest without unnecessary driver changes. Uber eats has way more service charges + delivery charges.
  • Jan 22, 2022

    By Ryan
    I have attempted to order food on three separate occasions. My food never gets delivered. I've never had issues with delivery direct from local restaurants, my apartment is locatible on maps, but uber eats can't seem to find it. Apperently the driver tried to contact me but I never got a phone alert, call, or text, so I don't know how. Now after waiting an hour for food I have to find somewhere else to eat after most restaurants have closed.
  • Jan 22, 2022

    By Tanner
    Terrible app, got e-mailed a promo code. Tried to use it a day it keeps saying I'm unavailable for the promotion the app emailed me! Tried for 30 minutes to try and get ahold of someone in support, but that in itself was a nightmare. It's impossible to get ahold of anyone. And the apps built in FAQ was no help either. I will go back to using DoorDash. *EDIT* Is this some sort of joke? That link just takes me to an Indian news site
  • Jan 23, 2022

    By Nymira
    The promotion system is a joke. Every promotion I've ever purchased with my points has been completely unusable and has never shown up as an available promotion for any of the relevant restaurants. For example, I got a promotion for Starbucks that gives $3 off, and I live in a big city, but somehow it doesn't work at ANY Starbucks location listed within the Uber Eats app. It says nothing about a time of day, a specific location, or anything. It is not expired. Just unusable.
  • Jan 21, 2022

    By Sonia Mizell
    It is impossible to get in touch with customer service! My food wasn't delivered after 2 hours. I looked on the app and the service was almost 8 mi away and they had assigned it to somebody on a bicycle. I ordered chicken which made me worry for salmonella problems. However, it wasn't even delivered to the correct address so I guess that saved me from food poisoning. I had to badger to even get reimbursed. They did nothing additional for my troubles or inconvenience. Will not use again!
  • Jan 23, 2022

    By Mr. Garner
    Customer support is nonexistent. I had a promo not apply to an order payment after it showed it on the check-out screen. Trying to get a hold of anyone is impossible, there is no phone number and it won't let me live chat with someone. Other apps do the same thing as uber eats in less time for less money. Uber eats will nickel and dime an order until it is double what the restaurant would charge you without using uber. The only good thing about the app was the promotions, if only they worked.
  • Worst customer service ever Oct 12, 2021

    By Never Ate
    So I have to say I have successfully used Uber eats many times. That said if something goes wrong, there is absolutely no recourse. Recently, after trying to find a restaurant in my area to pick some food up from I placed an order. It was for a Vietnamese restaurant that I had been wanting to try in my neighborhood. Except the one in my neighborhood had closed a few months before without me knowing it. The one I was clicking on was three cities and about 45 minutes away. The moment I place the order and the address came up I realized the mistake. I quickly called the restaurant and told them not to make the order. They said they would cancel it and suggested I reach out to the app. I tried to call the app immediately but there is no phone number. Anywhere. Customer service literally does not exist. Finally a few days later I track down an email. I made the complaint. I told them it had been only 90 seconds from ordering to cancellation. I told him the restaurant confirmed that they had never made the order. But they don’t care. They sent me an auto generated reply and charged me $23 for a meal I never had. A few friends told me this is happened to them as well, as if the app is intentionally suggesting places that are too far away. I suggest you call the restaurant directly and have their delivery people bring the food or use another app with real customer service. I certainly hope this isn’t a window into a human less future. Sad. And expensive.
  • Jan 22, 2022

    By Nadia Storm
    There are few things that aggravate me as much as being baited with a promo and then not being allowed to apply it. Almost impossible to reach customer service but when I finally did through Facebook messenger I was told I can't apply the promo because I have "duplicate accounts", which I absolutely do not. No further answer or explanation from customer service. I won't be using their services again.
  • Do not use unless you want to fight customer service when something goes wrong Sep 16, 2021

    By frustrated customer of many
    I can’t tell you how many times I’ve ordered through Uber eats in the last month probably about 15 and I want to say at least 6 to 7 of my orders have came back messed up these aren’t white orders like McDonald’s they’re $50-$60 orders minimum through the rock or something better. Upon getting a completely different meal than what I ordered or having my order take 2 1/2 hours when I ordered priority. Their justification for the problem is let me give you $10 off your next $40 order. You know as if I wanted my money back because I didn’t eat the food seeing how I don’t eat red meat. On top of it then they feel the need for you to write them within 48 hours or you don’t get your money back whatsoever as if people don’t have their own life or work overtime. Then when you finally do hear back from someone days later they think it’s acceptable to refund you 20% of your order when the whole entire order was wrong. God for bid I get all my money so after battling them numerous times. They literally are just waiting for you to give up. Uber‘s way of handling the situation is less walk you through an even more strenuous Way to get us to support you by going to our website and going to 20 different pages before you give up. Absolute terrible customer service don’t expect to be helped. Much safer options like door dash or GrubHub that guarantee you a refund when your order comes back messed up.
  • Jan 18, 2022

    By Rachel Woodbury
    Do yourself a favor and avoid this delivery app. I only used it because I had a gift card and it wouldn't even apply my gift card to my order.. I then proceeded to wait well over an hour for my food until finally getting a message that my order was canceled. Thankfully I wasn't charged but I wasn't happy to wait so long to not get my dinner. It is so much easier to pick up your own food.
  • Customer support is horrible Jul 2, 2020

    By ashleeg112
    **update** I received a response from Apple saying the app developer responded to my review. It seemed like they wanted to help resolve my issue, but no direct contact information to get the help. I am tired of continually emailing the “help” link (which was the only contact info included in the email) and getting a different person every time, and they do not actually help me! I did it twice and no help, and that’s why I’m submitting this review. ** I placed and then canceled an order literally 30 seconds after I placed the order. The reason I cancelled was I did not see that the order said “for pick-up” and I wanted delivery. I didn’t even know that when ordering through Uber eats there are other options?? I’ve never seen that before. Anyways, they said the restaurant had already started making the order and that’s why I was still charged. This was completely false because I called the restaurant a few minutes later and they had not started making the order and received the cancellation successfully. I submitted for help through the app and I received an email that, as a courtesy, I would receive a refund. It’s been two weeks and no refund. I submitted for help again only to get an email saying they issued the refund and I need to check with my bank. My bank, obviously has not received anything. Uber is being very deceitful and likely has fraudulently received millions of dollars because of situations like this. I will not use them ever again.

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