Ratings & Reviews
3.6
2.9M+ Ratings
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The stupid app keep sending the trash orders that was picked up by somebody many times. It hit me at least 8 times and I couldn't feedback to anyone. It's waste of my time and gas. And it keeps sending the trash orders $1, $2, $3, $4. Who want to waste of gas and car to take them? Must have the option to see the address and distance in the app. Can't survive to delivery for cheapass folks.
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This app is ok. But it seems like since Uber bought postmates I've seen a significant drop in the amount of offers I get. Don't see any of the regular customers I used to see 2 or 3 times a week. I have not received 1 postmates order. Not 1! And I don't get the hot spots. I have run into other drivers and they get the hot spots and postmates orders but not me. I have the latest version. Not sure why the app is different on different phones. And don't know who to contact about this.
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Useless Customer Service
I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day.. -
For the past week I'm not able to get any orders and when I do, there's an error. On top of that, they've begun taking Walmart orders, but when you get to Walmart there's no order there OR you complete the order and have to REQUEST your tip in order to get it paid to you. I'm getting SO FRUSTRATED. The "help center" message platform is useless because I might as well just be talking to myself as nobody ever responds or acknowledges the messages.
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Came from Postmates where I had a good experience, to this GARBAGE junk app. When you get an offer for an order, if you touch anywhere on the screen, it automatically accepts. So you can't look at it in more detail, or even decline it. I was so used to postmates giving me a "decline" button & being able to scroll across the map to see where the delivery was. Now I've had this happen so many times & had to cancel orders, that I get no order offers due to the algorithm. All because of the junk UI
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App should be fixed
App should be fixed cause when I minimize and try to use different app like read customer msgs and even if i don't get request and try to watch youtube or doing some work app goes offline by itself i think they updated something they are forcing us to stay with uber app on even if we don't get request if this thing going on i will quit my job with uber sometimes we must have to minimize to do our own work like paying bills doing studying in my car while on my phone i cant keep on uber screen on my phone we have to have minimize please fix it
No reviews available
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Useless Customer Service
I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day.. -
For the past week I'm not able to get any orders and when I do, there's an error. On top of that, they've begun taking Walmart orders, but when you get to Walmart there's no order there OR you complete the order and have to REQUEST your tip in order to get it paid to you. I'm getting SO FRUSTRATED. The "help center" message platform is useless because I might as well just be talking to myself as nobody ever responds or acknowledges the messages.
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Uber has failed
What can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it). -
Feedback update: This error was made up in the past few years, but now is permanently- even the area is full of surge the trips still coming without it. Which is a negative impact as i asked a few riders and they're disappointed seeing on uber app all the cars around and none of them picking up because this game of fares/pricing going up and down up and down .
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The stupid app keep sending the trash orders that was picked up by somebody many times. It hit me at least 8 times and I couldn't feedback to anyone. It's waste of my time and gas. And it keeps sending the trash orders $1, $2, $3, $4. Who want to waste of gas and car to take them? Must have the option to see the address and distance in the app. Can't survive to delivery for cheapass folks.
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This app is ok. But it seems like since Uber bought postmates I've seen a significant drop in the amount of offers I get. Don't see any of the regular customers I used to see 2 or 3 times a week. I have not received 1 postmates order. Not 1! And I don't get the hot spots. I have run into other drivers and they get the hot spots and postmates orders but not me. I have the latest version. Not sure why the app is different on different phones. And don't know who to contact about this.
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Came from Postmates where I had a good experience, to this GARBAGE junk app. When you get an offer for an order, if you touch anywhere on the screen, it automatically accepts. So you can't look at it in more detail, or even decline it. I was so used to postmates giving me a "decline" button & being able to scroll across the map to see where the delivery was. Now I've had this happen so many times & had to cancel orders, that I get no order offers due to the algorithm. All because of the junk UI
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This app has alot of issues. Navigation problems, problems with messaging, location. Very stressful. If you happen to get 2 deliveries at once alot of the time you'll deliver the one you picked up first, last and then the customers food will be cold and you'll get left with a bad review. I'm just the messenger and I get alot of people that don't tip or leave me a thumbs down rating that isn't in my control.
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Uber is on its way out
If you have not noticed Uber is trying everything they can to stay relevant, everything except the things that really matter. The first being listening to their customers both drivers and riders. Notice they change their logo, their app, their surge pricing, but they won’t change customer service... the reason this matters? Here is a real world example. The app automatically initializes the next part of the trip without me pushing a button. The reason this matters is because I had a ride with a stop and when I clicked at the stop, I let the passenger out. I then had to move the car to park and when I did it assumed we were done at the stop. As a result I missed out on roughly $6. When I called to explain this the lady that answered did not seem to have English as a first language. After that call she actually adjusted the ride so that I made less money. I called a second time and the gentlemen seem to struggle to understand my English as well. He too did not fix my issue. Do yourself a favor and avoid Uber. Edit Now the developers want me to take the time to submit another report about the issue. As I said uber does not get it. When drivers are out there and an issue with pay or trip arises we need it fix ASAP so we can get back to work. Missing out on money when the margins are already thin is crushing. So no I will not message you again, and like you are seeing everyday I am another driver who has moved on from Uber and not looked back.
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Release Notes
4.316.10003
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