Uber - Driver: Drive & Deliver

Uber - Driver: Drive & Deliver

Uber Technologies, Inc.

Earn money with the driver & delivery partner app for Uber, UberEats & Postmates

4.6 Ratings 3M+ Reviews 100M+ Downloads

Ratings & Reviews

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  • img Expert
    1. Turn your spare time into cash! Earn money driving for Uber with just your car and a working smartphone
    2. Plan your life around your income! Receive a forecast of rider activity over the next 24 hours so you can be in the best place at the best time
    3. No office, no bosses! Drive when you want, where you want - and watch the earnings accumulate
  • Good app but improvements are needed Aug 29, 2021

    By Mas_non
    Over the last 5 years of driving this app has gotten a lot better but still has problems. Lots of map problems though as roads that have been completed for several years are not on the map but a few roads that just got completed are on the map. The surge from uberX shows up on delivery only accounts and makes it confusing if the delivery should have a surge. The rewards should be better. Send us notifications of when it gets busy for delivery in an area so it gives us the opportunity to go online. Support has been getting better over the years but still needs major improvement. Biggest issue is the competition for when we make it to a restaurant and they only allow drive thru and it has 20+ cars in line (that’s like an hour wait) and then we don’t get compensated or we have to wait the entire time. Same type of issue with closed restaurants and order and pay restaurant that refuse to take orders. More promotions in Montana for Uber eats and uberX would be great as a 1.3x boost for delivery at dinner isn’t that helpful. Some of our drivers have over 20,000 deliveries completed. Feels like Uber doesn’t care about its drivers and is all about greed. Late night drives are risky and $150 cleaning fee doesn’t cover the cost at all. Most details in Montana cost over $500 and won’t be available for a few weeks.
  • Better updates with the app, not the driving itself Apr 29, 2022

    By perdondonramon
    Driving with Uber has changed over the years and sometimes not for the best. We still have riders that use fake names, we do not know if the rider is a Sex Offender or have criminal records. We carry passengers in our car, that can even be mentally unstable, might carry guns and that put us in jeopardy. Plus, still continue to have trips requests where we need to drive more miles to pickup than the miles we get paid for that ride. We are still forced to use the Tollway roads, we get charged a price and you pay us back even less. We have riders that smell like Weed/marihuana and we can’t choose a proper option when we rate them to let you know that rider is a problem for us drivers. It leaves our car stinky and other riders might think we are high as skyscrapers giving us a lower rating due yo lack of support of your behalf. So… we are the ones affected in all your decisions, but we have a very little to say. Our voice isn’t heard enough or when it is, is after months having the same issue. Because of all of those issues, I might close my account with Uber after 4.5 years. I have given enough time to improve your app, rules, and prices and so far the only you have done is cover your own bank account while for us drivers there is always less money, more miles, more hours and, more expenses. That’s enough! Thank you
  • Alan Oct 17, 2021

    By reservation problems
    The app has improved a lot over the years however accepting reservations is far from reliable. Numerous times I have accepted reservations and while on my way to do the pickup I keep getting requests and even when trying accept trips in direction of pickup the app doesn’t process the accepted trip. Worse yet they count the trip not provided against my acceptance rate which could hurt my rating. On 2 different occasions I had 6-8 trip request sent and counted against me lowering my acceptance rate by 6% taking me from 98% down to 92%. Also on my way to pickup reservations the trip drops off and I have lost the trip also losing money, time and gas. The last trip my screen told me finding trips instead of giving me the navigation route as if the trip never existed. I had also turned on Waze and that got me to my destination and I picked up the customer and only then did the Uber app begin working again showing me I still had the trip. So again these problems and the lowering of my acceptance rating has made me hesitant to accept further reservations going forward. Customer service was useless when I relayed the problem and said they would note my account but never corrected my acceptance rating which is very disappointing. Again the app has vastly improved but the reservation component doesn’t work well at all.
  • I Like it but it could be better. Jun 11, 2022

    By AmorDon
    There should be a setting to where we can put how many miles we would like to travel and what area(s) we would like to deliver in. Y’all should make it to where the orders don’t reach the delivery drivers until the order is prepared and ready to be picked up. Because the wait time at these restaurants is ridiculous. Especially when you have to pick up another order or have already picked up an order . Also when the weather is bad that’s when people order food the most so it would be better to pay us more on rainy days. I also feel that the amount time they have to change the tips should be 20 or 30 minutes. I think 1 hour is too long especially when you’re done for the day. And Uber customer service should keep tabs on the promotions so that when we have a problem like not getting paid from the promised promotion, they should know the times and dates or should be able to see past days times and dates of past promotions so they won’t have to ask us to send in screenshots of the promotions we didn’t get paid for because what if we didn’t screenshot it. I can’t think of anything else at the moment but other than that , I like the app. Orders come in very quickly. But we could be paid more for fares when the customer doesn’t tip . Who wants to drive 5 plus miles for $2.75? Gas has went up
  • Needs work Aug 1, 2021

    By Sulio
    I’ve been doing Uber eats trips for a couple of months now and my biggest problems with this app are as follows. 1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when the app asks you if the correct location is accurate it doesn’t update. It constantly tries to have me perform dangerous maneuvers to get to a specific place when it should know that making a u-turn when it could have told me to make a right or a left a block before to be able to make a safe turn. And the repeated voice prompts are completely annoying. I don’t need to be told 4 or 5 times back to back to head to my pick up or the like. 2.) While I appreciate the system trying to give me the opportunity to stay busy, it is completely unreasonable to be bombarded with trip requests when I’m trying to see where I need to pull over or make a turn as I’m approaching my destination. It is also annoying to be sent requests as I’m trying to take a photo or put in a delivery pin and inadvertently accepting a request I have no idea about and then having my trip requests paused because I cancel the request I had no intention of accepting. Sending these requests after the current delivery is completed would be the best in my opinion. I’m sure there are other points that could be made but these are ones that are really bothersome for me.
  • Accomplishes the minimum Sep 18, 2020

    By Labdidhwjsdu
    After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
  • Best app for ride shares or private taxi. May 11, 2022

    By agent0313
    I love it as a customer and as a driver. But in regards to the attention for its drivers they don’t seem to care at all. Driving at night as everybody knows it’s risky and people don’t care and don’t mind for whatever is not their property, specially when they’re drunk or drinking. A cleaning fee is way more expensive than 200$ in Florida and one day somebody made a mess on my car and they only send me 30$ which didn’t even cover cleaning the carpets, even the less the chairs and doors which were leather at that time when I was driving a Volkswagen Passat. They don’t give enough promotions or incentives for old drivers, only for new drivers or if you invite someone. Corporate should take into consideration we as drivers are the ones making your money. We have to buy tires, brakes, engine fluids, pay for services, tolls and gasoline, and you still take more percentage than we make and without giving enough promotions. Offering 100$ for making 60 rides in 3 days is almost impossible for most people, so what about those who can’t? This is absurd and should change. I understand the company wants to grow by getting more new drivers, but giving highest paid promotions for them to join, and having your 5 star drivers who have been with you for more time to get lower paid promotions just messed the whole point of keeping the company growing...
  • Uber Eats driver Jan 30, 2021

    By J______g
    The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
  • Jun 27, 2022

    By Nicholas Colón
    The app itself is fine minus the mapp issues (incorrect directions down alleys that aren't open), but what I have issues with are false payments. Doing a $5 job that 3 miles away then only be credited 2.45 isn't transparent. It's a good way to lose drivers when tips or whatever else is pulled after the job. Would it be possible to fix the accept on one click thing? I've had to cancel several orders because I was reading on my phone and an order popped up while I was clocking it.
  • Good app but improvements are needed Aug 29, 2021

    By Mas_non
    Over the last 5 years of driving this app has gotten a lot better but still has problems. Lots of map problems though as roads that have been completed for several years are not on the map but a few roads that just got completed are on the map. The surge from uberX shows up on delivery only accounts and makes it confusing if the delivery should have a surge. The rewards should be better. Send us notifications of when it gets busy for delivery in an area so it gives us the opportunity to go online. Support has been getting better over the years but still needs major improvement. Biggest issue is the competition for when we make it to a restaurant and they only allow drive thru and it has 20+ cars in line (that’s like an hour wait) and then we don’t get compensated or we have to wait the entire time. Same type of issue with closed restaurants and order and pay restaurant that refuse to take orders. More promotions in Montana for Uber eats and uberX would be great as a 1.3x boost for delivery at dinner isn’t that helpful. Some of our drivers have over 20,000 deliveries completed. Feels like Uber doesn’t care about its drivers and is all about greed. Late night drives are risky and $150 cleaning fee doesn’t cover the cost at all. Most details in Montana cost over $500 and won’t be available for a few weeks.
  • Better updates with the app, not the driving itself Apr 29, 2022

    By perdondonramon
    Driving with Uber has changed over the years and sometimes not for the best. We still have riders that use fake names, we do not know if the rider is a Sex Offender or have criminal records. We carry passengers in our car, that can even be mentally unstable, might carry guns and that put us in jeopardy. Plus, still continue to have trips requests where we need to drive more miles to pickup than the miles we get paid for that ride. We are still forced to use the Tollway roads, we get charged a price and you pay us back even less. We have riders that smell like Weed/marihuana and we can’t choose a proper option when we rate them to let you know that rider is a problem for us drivers. It leaves our car stinky and other riders might think we are high as skyscrapers giving us a lower rating due yo lack of support of your behalf. So… we are the ones affected in all your decisions, but we have a very little to say. Our voice isn’t heard enough or when it is, is after months having the same issue. Because of all of those issues, I might close my account with Uber after 4.5 years. I have given enough time to improve your app, rules, and prices and so far the only you have done is cover your own bank account while for us drivers there is always less money, more miles, more hours and, more expenses. That’s enough! Thank you
  • Alan Oct 17, 2021

    By reservation problems
    The app has improved a lot over the years however accepting reservations is far from reliable. Numerous times I have accepted reservations and while on my way to do the pickup I keep getting requests and even when trying accept trips in direction of pickup the app doesn’t process the accepted trip. Worse yet they count the trip not provided against my acceptance rate which could hurt my rating. On 2 different occasions I had 6-8 trip request sent and counted against me lowering my acceptance rate by 6% taking me from 98% down to 92%. Also on my way to pickup reservations the trip drops off and I have lost the trip also losing money, time and gas. The last trip my screen told me finding trips instead of giving me the navigation route as if the trip never existed. I had also turned on Waze and that got me to my destination and I picked up the customer and only then did the Uber app begin working again showing me I still had the trip. So again these problems and the lowering of my acceptance rating has made me hesitant to accept further reservations going forward. Customer service was useless when I relayed the problem and said they would note my account but never corrected my acceptance rating which is very disappointing. Again the app has vastly improved but the reservation component doesn’t work well at all.
  • I Like it but it could be better. Jun 11, 2022

    By AmorDon
    There should be a setting to where we can put how many miles we would like to travel and what area(s) we would like to deliver in. Y’all should make it to where the orders don’t reach the delivery drivers until the order is prepared and ready to be picked up. Because the wait time at these restaurants is ridiculous. Especially when you have to pick up another order or have already picked up an order . Also when the weather is bad that’s when people order food the most so it would be better to pay us more on rainy days. I also feel that the amount time they have to change the tips should be 20 or 30 minutes. I think 1 hour is too long especially when you’re done for the day. And Uber customer service should keep tabs on the promotions so that when we have a problem like not getting paid from the promised promotion, they should know the times and dates or should be able to see past days times and dates of past promotions so they won’t have to ask us to send in screenshots of the promotions we didn’t get paid for because what if we didn’t screenshot it. I can’t think of anything else at the moment but other than that , I like the app. Orders come in very quickly. But we could be paid more for fares when the customer doesn’t tip . Who wants to drive 5 plus miles for $2.75? Gas has went up
  • Needs work Aug 1, 2021

    By Sulio
    I’ve been doing Uber eats trips for a couple of months now and my biggest problems with this app are as follows. 1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when the app asks you if the correct location is accurate it doesn’t update. It constantly tries to have me perform dangerous maneuvers to get to a specific place when it should know that making a u-turn when it could have told me to make a right or a left a block before to be able to make a safe turn. And the repeated voice prompts are completely annoying. I don’t need to be told 4 or 5 times back to back to head to my pick up or the like. 2.) While I appreciate the system trying to give me the opportunity to stay busy, it is completely unreasonable to be bombarded with trip requests when I’m trying to see where I need to pull over or make a turn as I’m approaching my destination. It is also annoying to be sent requests as I’m trying to take a photo or put in a delivery pin and inadvertently accepting a request I have no idea about and then having my trip requests paused because I cancel the request I had no intention of accepting. Sending these requests after the current delivery is completed would be the best in my opinion. I’m sure there are other points that could be made but these are ones that are really bothersome for me.
  • Accomplishes the minimum Sep 18, 2020

    By Labdidhwjsdu
    After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
  • Best app for ride shares or private taxi. May 11, 2022

    By agent0313
    I love it as a customer and as a driver. But in regards to the attention for its drivers they don’t seem to care at all. Driving at night as everybody knows it’s risky and people don’t care and don’t mind for whatever is not their property, specially when they’re drunk or drinking. A cleaning fee is way more expensive than 200$ in Florida and one day somebody made a mess on my car and they only send me 30$ which didn’t even cover cleaning the carpets, even the less the chairs and doors which were leather at that time when I was driving a Volkswagen Passat. They don’t give enough promotions or incentives for old drivers, only for new drivers or if you invite someone. Corporate should take into consideration we as drivers are the ones making your money. We have to buy tires, brakes, engine fluids, pay for services, tolls and gasoline, and you still take more percentage than we make and without giving enough promotions. Offering 100$ for making 60 rides in 3 days is almost impossible for most people, so what about those who can’t? This is absurd and should change. I understand the company wants to grow by getting more new drivers, but giving highest paid promotions for them to join, and having your 5 star drivers who have been with you for more time to get lower paid promotions just messed the whole point of keeping the company growing...
  • Uber Eats driver Jan 30, 2021

    By J______g
    The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
  • Jun 27, 2022

    By Nicholas Colón
    The app itself is fine minus the mapp issues (incorrect directions down alleys that aren't open), but what I have issues with are false payments. Doing a $5 job that 3 miles away then only be credited 2.45 isn't transparent. It's a good way to lose drivers when tips or whatever else is pulled after the job. Would it be possible to fix the accept on one click thing? I've had to cancel several orders because I was reading on my phone and an order popped up while I was clocking it.
  • This app needs work Aug 17, 2019

    By bonkers !!
    I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!
  • Jun 18, 2022

    By Cien McQueen
    "Opportunities" is a waste of time. 1st, you need to sign up for these cuz it is limited openings on first come, first serve basis. 2nd, you are restricted to a certain map border. I would be signed up, planted within the borders, and I get trip requests (pick-up and/or drop-off) outside of the borders and don't get the bonus. Lyft's bonus times are more effective; no need to sign up and no map restriction. Uber, competition breeds innovation. Get on it.
  • Jun 28, 2022

    By DaMann Mannn
    The app is great for 2 or 3 weeks. After it's algorithm ends, you'll just make even less than minimum wage. Map bugs out when transitioning and set to google as primary navigating app. I loved when they kept me busy instead of sitting in my car, didn't care if I was delivering for 3$ a trip when the drive is the fun part. This is just my experience.
  • Jun 19, 2022

    By Handsome Jack
    as a driver, the app for the most part works ok. the biggest issue is the navigation portion itself. does not like rerouting, doesnt always use quickest route, navigation voice is quiet, and if the business is in a strip mall with other businesses, tends to be inaccurate. Also the app does let the customer screw the driver by removing tips for no reason so be wary. As the driver nothing you can do about it but take it.
  • Jun 30, 2022

    By Matthew Chapman
    I absolutely hate and despise the obtrusive way the order display if you are not in the app. The fact that the whole obnoxious box accepts an order instead of just the green delivery button is ridiculous. Having the ability to draw over other apps doesn't mean that you need to interfere with the entire screen and disrupt whatever else I am using my phone for. Edit: Recent changes to the app have made it even more difficult to update information. Needs major improvements.
  • Jul 2, 2022

    By SSJ3500
    Absolutely no live support options overnight for an app with an absurd amount of issues. The app can also pause your account if it asks you to take a photo to verify your identity and it doesn't recognize you, which of course I can't call support to fix since they're closed at 8pm. Guess I actually have to switch to Lyft, Uber clearly doesn't want it's drivers driving for some reason.
  • Jul 2, 2022

    By LeChelsea Lomax
    The navigation is horrible. Also, I've had to do so many order that were under my preferred dollar amount, because the orders pop up on the screen at the same time I'm using my phone so it automatically accept it. There should be a confirmation acceptance for those situations. Edit: certain wifi causes it to crash.
  • Jun 21, 2022

    By Andrew Hull
    The support team can simply lie and close your issue as they wish. I've been sidelined by the app for two weeks. Despite seeking help close to 20 times between chat and calls, my issue keeps being marked as resolved while each person I talk to says my issue will be escalated once I hang up the phone. I've never dealt with anything like it!! Surely there are others??
  • Jun 21, 2022

    By Aleon Douglas
    First time user & haven't been able to complete an order through the app. I can select "navigate" and get to the restaurant but can't select "start delivery" or get to the next step to see the customer's address & deliver to the customer. I've had to ask the customer for their address on both orders, and contact support to let them know & get my earnings for the delivery. The app is not intuitive at all. I use Doordash & it's easy to accept orders & select the next option to deliver the order.
  • Auto background checks are awful… Nov 27, 2021

    By WellsCobra
    I decided to get this app and sign up for uber just to find out after the strenuous process of finding my papers and documents was for nought. If their automatic background checker messes up or finds a “discrepancy” kiss your uber driving dreams goodbye and say hello to painful weeklong processes of trying to get in touch which their support team (which can take more than an hour if you even get the help you need). I got in touch with a support agent after 40 minutes of waiting and she said there was an issue with their auto background check and that she would have the internal team fix the issue and that I would get an email saying I'm ready to drive in a day or two. To my surprise instead of an email saying Im ready to go I got an email saying there was a discrepancy on their auto background check, checkr, website and that I would have to manually put in my info to the website. I did it after the strenuous process I’d been through to get here and to my surprise it said i would need to contact someone in checkr support to get my “discrepancies” sorted out. With no info on how to actually do such a thing on their website and the pain and suffering I had gone through up to this point I decided to throw in the towel. In conclusion this is the worst experience I’ve ever had applying to any job, so if you’re as lucky as I am with background check “discrepancies” I recommend moving on and considering a different company to work for.
  • Jun 28, 2022

    By Lena Ovalle
    Trips are awful for the most part, except for the occasional busy moments. There are far too many $1-$2 trips. After reading all the news about Uber losing money for their investors, I'm confused. Why don't you have an order minimum? Those people probably aren't the ones spending the big bucks with your app. Btw even after making an effort to both message and call to address the matter, I have not been paid for an order. $85 worth of free food for someone.

No reviews available

  • img Expert
    1. Turn your spare time into cash! Earn money driving for Uber with just your car and a working smartphone
    2. Plan your life around your income! Receive a forecast of rider activity over the next 24 hours so you can be in the best place at the best time
    3. No office, no bosses! Drive when you want, where you want - and watch the earnings accumulate

No reviews available

  • Good app but improvements are needed Aug 29, 2021

    By Mas_non
    Over the last 5 years of driving this app has gotten a lot better but still has problems. Lots of map problems though as roads that have been completed for several years are not on the map but a few roads that just got completed are on the map. The surge from uberX shows up on delivery only accounts and makes it confusing if the delivery should have a surge. The rewards should be better. Send us notifications of when it gets busy for delivery in an area so it gives us the opportunity to go online. Support has been getting better over the years but still needs major improvement. Biggest issue is the competition for when we make it to a restaurant and they only allow drive thru and it has 20+ cars in line (that’s like an hour wait) and then we don’t get compensated or we have to wait the entire time. Same type of issue with closed restaurants and order and pay restaurant that refuse to take orders. More promotions in Montana for Uber eats and uberX would be great as a 1.3x boost for delivery at dinner isn’t that helpful. Some of our drivers have over 20,000 deliveries completed. Feels like Uber doesn’t care about its drivers and is all about greed. Late night drives are risky and $150 cleaning fee doesn’t cover the cost at all. Most details in Montana cost over $500 and won’t be available for a few weeks.
  • Alan Oct 17, 2021

    By reservation problems
    The app has improved a lot over the years however accepting reservations is far from reliable. Numerous times I have accepted reservations and while on my way to do the pickup I keep getting requests and even when trying accept trips in direction of pickup the app doesn’t process the accepted trip. Worse yet they count the trip not provided against my acceptance rate which could hurt my rating. On 2 different occasions I had 6-8 trip request sent and counted against me lowering my acceptance rate by 6% taking me from 98% down to 92%. Also on my way to pickup reservations the trip drops off and I have lost the trip also losing money, time and gas. The last trip my screen told me finding trips instead of giving me the navigation route as if the trip never existed. I had also turned on Waze and that got me to my destination and I picked up the customer and only then did the Uber app begin working again showing me I still had the trip. So again these problems and the lowering of my acceptance rating has made me hesitant to accept further reservations going forward. Customer service was useless when I relayed the problem and said they would note my account but never corrected my acceptance rating which is very disappointing. Again the app has vastly improved but the reservation component doesn’t work well at all.
  • Uber Eats driver Jan 30, 2021

    By J______g
    The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
  • Jun 26, 2022

    By melissa nations
    The map takes us to the wrong houses sometimes. Bad roads...like narrow dirt roads that cars shouldn't go down when there is a paved option. It pronounces roads wrong. We should also have the option to change the voice on the app. To like Batman or celebrity voice, Elmo...that would be fun! Oh and make the map satellite view please!
  • May 6, 2022

    By Ben N
    App works pretty great, it's fast and doesn't crash, has a nice sleek interface. One star redacted, because no matter what I try, I can't get the navigation voice to turn on. It says it's on in the settings. It doesn't work, so I have to look at the screen or switch to google maps. It gets buggy when I do swich to Maps, so I just keep an eye on the screen. Needs improvement there but othetwise, functions very well.
  • Jun 17, 2022

    By Kim Wyatt
    The navigation has gotten a little better but I wish a few things we different. 1. I wish it offered route options. 2. Sometimes tells you to drop off several houses away. 3. Has me pick up food for customer a town and a half away and then I pass 2 more of the same restaurants on my way to the customer. 4. There is no good way to report problems like number 3. I called priority support & the rep just kept asking me if I was still going to do the delivery. She was clueless on how to fix this
  • Better updates with the app, not the driving itself Apr 29, 2022

    By perdondonramon
    Driving with Uber has changed over the years and sometimes not for the best. We still have riders that use fake names, we do not know if the rider is a Sex Offender or have criminal records. We carry passengers in our car, that can even be mentally unstable, might carry guns and that put us in jeopardy. Plus, still continue to have trips requests where we need to drive more miles to pickup than the miles we get paid for that ride. We are still forced to use the Tollway roads, we get charged a price and you pay us back even less. We have riders that smell like Weed/marihuana and we can’t choose a proper option when we rate them to let you know that rider is a problem for us drivers. It leaves our car stinky and other riders might think we are high as skyscrapers giving us a lower rating due yo lack of support of your behalf. So… we are the ones affected in all your decisions, but we have a very little to say. Our voice isn’t heard enough or when it is, is after months having the same issue. Because of all of those issues, I might close my account with Uber after 4.5 years. I have given enough time to improve your app, rules, and prices and so far the only you have done is cover your own bank account while for us drivers there is always less money, more miles, more hours and, more expenses. That’s enough! Thank you
  • I Like it but it could be better. Jun 11, 2022

    By AmorDon
    There should be a setting to where we can put how many miles we would like to travel and what area(s) we would like to deliver in. Y’all should make it to where the orders don’t reach the delivery drivers until the order is prepared and ready to be picked up. Because the wait time at these restaurants is ridiculous. Especially when you have to pick up another order or have already picked up an order . Also when the weather is bad that’s when people order food the most so it would be better to pay us more on rainy days. I also feel that the amount time they have to change the tips should be 20 or 30 minutes. I think 1 hour is too long especially when you’re done for the day. And Uber customer service should keep tabs on the promotions so that when we have a problem like not getting paid from the promised promotion, they should know the times and dates or should be able to see past days times and dates of past promotions so they won’t have to ask us to send in screenshots of the promotions we didn’t get paid for because what if we didn’t screenshot it. I can’t think of anything else at the moment but other than that , I like the app. Orders come in very quickly. But we could be paid more for fares when the customer doesn’t tip . Who wants to drive 5 plus miles for $2.75? Gas has went up
  • Needs work Aug 1, 2021

    By Sulio
    I’ve been doing Uber eats trips for a couple of months now and my biggest problems with this app are as follows. 1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when the app asks you if the correct location is accurate it doesn’t update. It constantly tries to have me perform dangerous maneuvers to get to a specific place when it should know that making a u-turn when it could have told me to make a right or a left a block before to be able to make a safe turn. And the repeated voice prompts are completely annoying. I don’t need to be told 4 or 5 times back to back to head to my pick up or the like. 2.) While I appreciate the system trying to give me the opportunity to stay busy, it is completely unreasonable to be bombarded with trip requests when I’m trying to see where I need to pull over or make a turn as I’m approaching my destination. It is also annoying to be sent requests as I’m trying to take a photo or put in a delivery pin and inadvertently accepting a request I have no idea about and then having my trip requests paused because I cancel the request I had no intention of accepting. Sending these requests after the current delivery is completed would be the best in my opinion. I’m sure there are other points that could be made but these are ones that are really bothersome for me.
  • Accomplishes the minimum Sep 18, 2020

    By Labdidhwjsdu
    After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
  • Best app for ride shares or private taxi. May 11, 2022

    By agent0313
    I love it as a customer and as a driver. But in regards to the attention for its drivers they don’t seem to care at all. Driving at night as everybody knows it’s risky and people don’t care and don’t mind for whatever is not their property, specially when they’re drunk or drinking. A cleaning fee is way more expensive than 200$ in Florida and one day somebody made a mess on my car and they only send me 30$ which didn’t even cover cleaning the carpets, even the less the chairs and doors which were leather at that time when I was driving a Volkswagen Passat. They don’t give enough promotions or incentives for old drivers, only for new drivers or if you invite someone. Corporate should take into consideration we as drivers are the ones making your money. We have to buy tires, brakes, engine fluids, pay for services, tolls and gasoline, and you still take more percentage than we make and without giving enough promotions. Offering 100$ for making 60 rides in 3 days is almost impossible for most people, so what about those who can’t? This is absurd and should change. I understand the company wants to grow by getting more new drivers, but giving highest paid promotions for them to join, and having your 5 star drivers who have been with you for more time to get lower paid promotions just messed the whole point of keeping the company growing...
  • Jun 27, 2022

    By Nicholas Colón
    The app itself is fine minus the mapp issues (incorrect directions down alleys that aren't open), but what I have issues with are false payments. Doing a $5 job that 3 miles away then only be credited 2.45 isn't transparent. It's a good way to lose drivers when tips or whatever else is pulled after the job. Would it be possible to fix the accept on one click thing? I've had to cancel several orders because I was reading on my phone and an order popped up while I was clocking it.
  • This app needs work Aug 17, 2019

    By bonkers !!
    I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!
  • Jun 28, 2022

    By Jeff Diaz
    The app is a nice way to make money. But there are so many glitches. From not receiving reservations to no surge spots coming up on the map and that's how we make most of the money. Another concern is why does uber regulate the amount of tip a customer can give you? It makes no sense I had a driver that wanted to give me a 200 dollar tip and was not allowed to. It should not be up to uber to determine how much a passenger wants to tip a driver. I hope they fix this issue. And fix the glitches
  • There are good days and bad. Oct 24, 2019

    By Mgvivi83
    I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.
  • Apr 27, 2022

    By Sara Grim
    I love driving with Uber but lately it has really been messing up. For example when you need to take the second exit to get on the overpass instead of saying that it says turn left. If you aren't familiar with the location or staring at your phone to see the loop you would be so messed up. It also takes the LONG way ALOT. That waste time and money. It has told me to go south when I needed to go north. And it has a lot of dead zones that don't locate me for no reason.
  • Jun 28, 2022

    By DaMann Mannn
    The app is great for 2 or 3 weeks. After it's algorithm ends, you'll just make even less than minimum wage. Map bugs out when transitioning and set to google as primary navigating app. I loved when they kept me busy instead of sitting in my car, didn't care if I was delivering for 3$ a trip when the drive is the fun part. This is just my experience.
  • Jul 2, 2022

    By LeChelsea Lomax
    The navigation is horrible. Also, I've had to do so many order that were under my preferred dollar amount, because the orders pop up on the screen at the same time I'm using my phone so it automatically accept it. There should be a confirmation acceptance for those situations. Edit: certain wifi causes it to crash.
  • Always something Jan 6, 2022

    By lmfb07
    I’ve been trying to get my Uber debit card issue result for going on three weeks at this point because of the language barrier majority of the people I get in contact with cannot comprehend the issue all they do is copy paste a generic response when they see the word “bank” and “debit card issue” it’s absolutely ridiculous they’re not even comprehending the actual issue and just do nothing on top of this the app it’s self is not like it is for everyone else on my end. I do not have an option to pause while I am online nor can I see the map of gas stations and bathrooms available to meet in my area it’s really annoying and frustrating that I have to go off-line every time I need to pause for a second and that I don’t have access to this awesome feature every download the app five times at this point and it still doesn’t provide me with these features if someone could actually fix this for me and get back to me with it in the month that would be OK since it seems like every other issue takes weeks upon weeks for you guys to fix even though it’s super simple y’all really need to move your customer service call center from a non-English-speaking country it is doing nothing but make you guys look awful as none of you are testing if these people can actually speak and comprehend English just because they put it on the résumé doesn’t make it so
  • Useless Customer Service Oct 5, 2019

    By Kendall858
    I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day..
  • Jun 16, 2022

    By Ailyn Boop's Creations
    Uber needs to make improvements on their app. My boyfriend has been using app for years and although there has been improvements there's still more to be done. Personally, I just started the process to drive for Uber. I set up my profile and don't like that they changed/removed the option to upload our own profile photo. Their camera takes inverted pictures. I hate it! That should be fixed and give option for us to upload our own picture.
  • Uber has failed Sep 15, 2018

    By gtre348
    What can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it).
  • Jun 18, 2022

    By Cien McQueen
    "Opportunities" is a waste of time. 1st, you need to sign up for these cuz it is limited openings on first come, first serve basis. 2nd, you are restricted to a certain map border. I would be signed up, planted within the borders, and I get trip requests (pick-up and/or drop-off) outside of the borders and don't get the bonus. Lyft's bonus times are more effective; no need to sign up and no map restriction. Uber, competition breeds innovation. Get on it.
  • Jun 19, 2022

    By Handsome Jack
    as a driver, the app for the most part works ok. the biggest issue is the navigation portion itself. does not like rerouting, doesnt always use quickest route, navigation voice is quiet, and if the business is in a strip mall with other businesses, tends to be inaccurate. Also the app does let the customer screw the driver by removing tips for no reason so be wary. As the driver nothing you can do about it but take it.
  • Jun 30, 2022

    By Matthew Chapman
    I absolutely hate and despise the obtrusive way the order display if you are not in the app. The fact that the whole obnoxious box accepts an order instead of just the green delivery button is ridiculous. Having the ability to draw over other apps doesn't mean that you need to interfere with the entire screen and disrupt whatever else I am using my phone for. Edit: Recent changes to the app have made it even more difficult to update information. Needs major improvements.
  • Jul 2, 2022

    By SSJ3500
    Absolutely no live support options overnight for an app with an absurd amount of issues. The app can also pause your account if it asks you to take a photo to verify your identity and it doesn't recognize you, which of course I can't call support to fix since they're closed at 8pm. Guess I actually have to switch to Lyft, Uber clearly doesn't want it's drivers driving for some reason.
  • Jun 21, 2022

    By Andrew Hull
    The support team can simply lie and close your issue as they wish. I've been sidelined by the app for two weeks. Despite seeking help close to 20 times between chat and calls, my issue keeps being marked as resolved while each person I talk to says my issue will be escalated once I hang up the phone. I've never dealt with anything like it!! Surely there are others??
  • Jun 21, 2022

    By Aleon Douglas
    First time user & haven't been able to complete an order through the app. I can select "navigate" and get to the restaurant but can't select "start delivery" or get to the next step to see the customer's address & deliver to the customer. I've had to ask the customer for their address on both orders, and contact support to let them know & get my earnings for the delivery. The app is not intuitive at all. I use Doordash & it's easy to accept orders & select the next option to deliver the order.
  • Auto background checks are awful… Nov 27, 2021

    By WellsCobra
    I decided to get this app and sign up for uber just to find out after the strenuous process of finding my papers and documents was for nought. If their automatic background checker messes up or finds a “discrepancy” kiss your uber driving dreams goodbye and say hello to painful weeklong processes of trying to get in touch which their support team (which can take more than an hour if you even get the help you need). I got in touch with a support agent after 40 minutes of waiting and she said there was an issue with their auto background check and that she would have the internal team fix the issue and that I would get an email saying I'm ready to drive in a day or two. To my surprise instead of an email saying Im ready to go I got an email saying there was a discrepancy on their auto background check, checkr, website and that I would have to manually put in my info to the website. I did it after the strenuous process I’d been through to get here and to my surprise it said i would need to contact someone in checkr support to get my “discrepancies” sorted out. With no info on how to actually do such a thing on their website and the pain and suffering I had gone through up to this point I decided to throw in the towel. In conclusion this is the worst experience I’ve ever had applying to any job, so if you’re as lucky as I am with background check “discrepancies” I recommend moving on and considering a different company to work for.
  • Jun 28, 2022

    By Lena Ovalle
    Trips are awful for the most part, except for the occasional busy moments. There are far too many $1-$2 trips. After reading all the news about Uber losing money for their investors, I'm confused. Why don't you have an order minimum? Those people probably aren't the ones spending the big bucks with your app. Btw even after making an effort to both message and call to address the matter, I have not been paid for an order. $85 worth of free food for someone.
  • Jun 11, 2022

    By Ben Robinson
    So user unfriendly. Nothing is intuitive about the app and literally every function or 'feature' of the app is hidden in dumb selection trees so every time I need to find and fix something in it (there's also a lot of bugs that you have to constantly fix) I end up having to spend 40 minutes watching YouTube videos to figure out how to do the simplest things.
  • DON’T DO IT! Jun 28, 2022

    By ihitharleyquinn
    I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime.

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