Facebook_pixel
Uber - Driver

Uber - Driver

Uber Technologies, Inc.

Drive. Deliver. Make Money.

4.1 Ratings 3M+ Reviews 50M+ Downloads

Ratings & Reviews

Write a Review
  • img Expert
    1. Turn your spare time into cash! Earn money driving for Uber with just your car and a working smartphone
    2. Plan your life around your income! Receive a forecast of rider activity over the next 24 hours so you can be in the best place at the best time
    3. No office, no bosses! Drive when you want, where you want - and watch the earnings accumulate

    Reviewed by Kaylin on August 20, 2018

  • Good app but improvements are needed Aug 29, 2021

    By Mas_non
    Over the last 5 years of driving this app has gotten a lot better but still has problems. Lots of map problems though as roads that have been completed for several years are not on the map but a few roads that just got completed are on the map. The surge from uberX shows up on delivery only accounts and makes it confusing if the delivery should have a surge. The rewards should be better. Send us notifications of when it gets busy for delivery in an area so it gives us the opportunity to go online. Support has been getting better over the years but still needs major improvement. Biggest issue is the competition for when we make it to a restaurant and they only allow drive thru and it has 20+ cars in line (that’s like an hour wait) and then we don’t get compensated or we have to wait the entire time. Same type of issue with closed restaurants and order and pay restaurant that refuse to take orders. More promotions in Montana for Uber eats and uberX would be great as a 1.3x boost for delivery at dinner isn’t that helpful. Some of our drivers have over 20,000 deliveries completed. Feels like Uber doesn’t care about its drivers and is all about greed. Late night drives are risky and $150 cleaning fee doesn’t cover the cost at all. Most details in Montana cost over $500 and won’t be available for a few weeks.
  • This app needs work Aug 17, 2019

    By bonkers !!
    I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!
  • There are good days and bad. Oct 24, 2019

    By Mgvivi83
    I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.
  • Oct 16, 2021

    By Ranea Wright
    App does need some work, but over all it is reliable and I have never had issues with Uber Support (yes, there's a wait, but unlike the other company there is a phone number and a live person when you get through). The app updates and reroutes on road closures. They need to update some road names and change the AI voice so it sounds more human and not so robotic.
  • Need improvement for security Dec 7, 2018

    By Gabieriam
    Before I start with the security matter that concerns me I would like to highlight the fact that I put a destination that I was going to and what happened was that the gps put me trips that took me far away from where I was heading to and also I didn’t make it on time which shouldn’t be happening. Know the security concern, I live and drive in Miami. I started doing uber about a week ago and on my first day I picked up a person who was heading to the airport and started complaining because I was delayed dropping her off but it was because of the gps. It took me to a street one way to the right and the gps was telling me to take a left. At least I was familiar with the area and I could make a turn even though the person was complaining because I wasn’t taking the route the uber app was showing to her and to myself as well. But it could cause a huge accident, plus the gps is not very clear at the time of using it. Even though is not recomendable to switch apps I’d rather use Waze instead of the Uber navigation since the route directions can be confusing sometimes and the customers gets mad because I as a driver didn’t took the correct ways. Last but not least we should have the opportunity of having unlimited destinations to take more advantage of the app and other placed rather than only home. Otherwise, the app works really well overall.
  • Accomplishes the minimum Sep 18, 2020

    By Labdidhwjsdu
    After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
  • Oct 14, 2021

    By Vicky & Robert
    I completed my ride today around 10:30am, but in the app it won't allow me to complete the ride, I have called and talk to the support team over six times today regarding this matter, it's 9:46 pm and in the app it's still showing that I'm still on this ride. I just need to complete this ride and no one at technical support is able to help me.
  • Needs work Aug 1, 2021

    By Sulio
    I’ve been doing Uber eats trips for a couple of months now and my biggest problems with this app are as follows. 1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when the app asks you if the correct location is accurate it doesn’t update. It constantly tries to have me perform dangerous maneuvers to get to a specific place when it should know that making a u-turn when it could have told me to make a right or a left a block before to be able to make a safe turn. And the repeated voice prompts are completely annoying. I don’t need to be told 4 or 5 times back to back to head to my pick up or the like. 2.) While I appreciate the system trying to give me the opportunity to stay busy, it is completely unreasonable to be bombarded with trip requests when I’m trying to see where I need to pull over or make a turn as I’m approaching my destination. It is also annoying to be sent requests as I’m trying to take a photo or put in a delivery pin and inadvertently accepting a request I have no idea about and then having my trip requests paused because I cancel the request I had no intention of accepting. Sending these requests after the current delivery is completed would be the best in my opinion. I’m sure there are other points that could be made but these are ones that are really bothersome for me.
  • Uber Eats driver Jan 30, 2021

    By J______g
    The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
  • Good app but improvements are needed Aug 29, 2021

    By Mas_non
    Over the last 5 years of driving this app has gotten a lot better but still has problems. Lots of map problems though as roads that have been completed for several years are not on the map but a few roads that just got completed are on the map. The surge from uberX shows up on delivery only accounts and makes it confusing if the delivery should have a surge. The rewards should be better. Send us notifications of when it gets busy for delivery in an area so it gives us the opportunity to go online. Support has been getting better over the years but still needs major improvement. Biggest issue is the competition for when we make it to a restaurant and they only allow drive thru and it has 20+ cars in line (that’s like an hour wait) and then we don’t get compensated or we have to wait the entire time. Same type of issue with closed restaurants and order and pay restaurant that refuse to take orders. More promotions in Montana for Uber eats and uberX would be great as a 1.3x boost for delivery at dinner isn’t that helpful. Some of our drivers have over 20,000 deliveries completed. Feels like Uber doesn’t care about its drivers and is all about greed. Late night drives are risky and $150 cleaning fee doesn’t cover the cost at all. Most details in Montana cost over $500 and won’t be available for a few weeks.
  • This app needs work Aug 17, 2019

    By bonkers !!
    I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!
  • There are good days and bad. Oct 24, 2019

    By Mgvivi83
    I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.
  • Oct 16, 2021

    By Ranea Wright
    App does need some work, but over all it is reliable and I have never had issues with Uber Support (yes, there's a wait, but unlike the other company there is a phone number and a live person when you get through). The app updates and reroutes on road closures. They need to update some road names and change the AI voice so it sounds more human and not so robotic.
  • Need improvement for security Dec 7, 2018

    By Gabieriam
    Before I start with the security matter that concerns me I would like to highlight the fact that I put a destination that I was going to and what happened was that the gps put me trips that took me far away from where I was heading to and also I didn’t make it on time which shouldn’t be happening. Know the security concern, I live and drive in Miami. I started doing uber about a week ago and on my first day I picked up a person who was heading to the airport and started complaining because I was delayed dropping her off but it was because of the gps. It took me to a street one way to the right and the gps was telling me to take a left. At least I was familiar with the area and I could make a turn even though the person was complaining because I wasn’t taking the route the uber app was showing to her and to myself as well. But it could cause a huge accident, plus the gps is not very clear at the time of using it. Even though is not recomendable to switch apps I’d rather use Waze instead of the Uber navigation since the route directions can be confusing sometimes and the customers gets mad because I as a driver didn’t took the correct ways. Last but not least we should have the opportunity of having unlimited destinations to take more advantage of the app and other placed rather than only home. Otherwise, the app works really well overall.
  • Accomplishes the minimum Sep 18, 2020

    By Labdidhwjsdu
    After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
  • Oct 14, 2021

    By Vicky & Robert
    I completed my ride today around 10:30am, but in the app it won't allow me to complete the ride, I have called and talk to the support team over six times today regarding this matter, it's 9:46 pm and in the app it's still showing that I'm still on this ride. I just need to complete this ride and no one at technical support is able to help me.
  • Needs work Aug 1, 2021

    By Sulio
    I’ve been doing Uber eats trips for a couple of months now and my biggest problems with this app are as follows. 1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when the app asks you if the correct location is accurate it doesn’t update. It constantly tries to have me perform dangerous maneuvers to get to a specific place when it should know that making a u-turn when it could have told me to make a right or a left a block before to be able to make a safe turn. And the repeated voice prompts are completely annoying. I don’t need to be told 4 or 5 times back to back to head to my pick up or the like. 2.) While I appreciate the system trying to give me the opportunity to stay busy, it is completely unreasonable to be bombarded with trip requests when I’m trying to see where I need to pull over or make a turn as I’m approaching my destination. It is also annoying to be sent requests as I’m trying to take a photo or put in a delivery pin and inadvertently accepting a request I have no idea about and then having my trip requests paused because I cancel the request I had no intention of accepting. Sending these requests after the current delivery is completed would be the best in my opinion. I’m sure there are other points that could be made but these are ones that are really bothersome for me.
  • Uber Eats driver Jan 30, 2021

    By J______g
    The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
  • Oct 14, 2021

    By De
    I had a Walmart order, and I had no idea my screen was still on, and on my way INTO Walmart the order canceled on my part because of my fingers pressed against screen as I am walking, I have said this before and I'll say it again there needs to be at least 60 to 90 second Grace Period to get in contact with Uber Supoort to request the order again.
  • Oct 15, 2021

    By Adrian Bradley
    Uber was paying fairly, in my opinion, earlier this year. But, the pay has drastically changed since then. I accepted a $3 order a couple weeks ago, but ended up driving almost 9 miles, which took nearly an hour to finish delivery. So, I quit accepting low-paying orders, but now have to miss out on benefits due to acceptance rate dropping. The alcohol and other non-food orders I opted into? Haven't had an opportunity to do one yet. Uber's no longer worth it for me & I have other options (Lyft!)
  • Oct 14, 2021

    By Andrew
    I'm over it. Everything behind the scenes is broken. The app is contantly buggy, so much so I have to force stop every delivery. The driver support is absolutely abysmal and it's obvious they havent been given the tools to help. I have sat in high traffic areas and used 30 miles in gas just waiting on an order during dinner rush. Do doordash. Less pay per order but they are streamlined in a way UberEATS isn't. You'll end up with more orders, more money because of it, and more reliable service
  • Oct 16, 2021

    By Antonio Babamovski
    This app used to be great. I don't know what happened. But now it is constantly bugging, I can no longer see how long a trip is, only how far away they are from me, sometimes I can't complete a ride, sometimes I can go online or offline. This all seemed to of happened over 1 night too and it's been stuck like this for too long now
  • Oct 13, 2021

    By Amy Pierce
    Just downloaded it on the weekend, worked great, made 9 deliveries, then on Monday my account was put on hold because I'm using "the wrong app version" and I'm using the ONLY app version. I've contacted support 4 times this week (today is Wednesday), first 2 times I've been told that I will be contacted within 15 minutes & within 2 hours by a support team. Now today I was 1st told my case is being marked as urgent and escalated. 2nd call today,told some time I will be contacted by a supervisor
  • Useless Customer Service Oct 5, 2019

    By Kendall858
    I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day..
  • Oct 16, 2021

    By Donavan Kuehne
    Was a 4 star. But this past week or more has been horrible. Not getting orders at all. App is lagging. Forced stops. Can't access e mail for help. Can't X out of order's. Haven't seen any extra mission's in forever. Only reason I'm keeping a 2 star is because the first couple months we're pretty nice. Now I'm making more on grubhub ! In San diego on ATT service using a Samsung A52 5G phone. So confused. I would think I witless be getting more work not less and a bad app.
  • Oct 16, 2021

    By Denise Cady
    Photo is CONSTANTLY in review. Customer Service is a joke! I have called, emailed, Tweeted, and even sent messages on Messenger! I get the same bogus answers that my photo is verified, but it's a lie. Everytime I sent in screenshots of the problem, I just get the same "it's pending review". How in the heck can my photo be in review FOR TWO WEEKS, (14 DAYS) when I was making deliveries for awhile before this bs mess. DO BETTER UBER.
  • Oct 16, 2021

    By Aurelius Wirawan
    A problem occurred recently. I stopped receiving orders for a full hour even though orders were coming non-stop for the previous 3 hours. I was 2 orders away from a huge bonus when orders suddenly stopped coming. While I was not receiving orders, I saw other drivers still operating. If this is a bug, please fix thus. However, I can't help but be suspicious that this "error" is to prevent the achievement of the bonus since it is very strange that orders just suddenly stopped appearing like that.
  • Uber has failed Sep 15, 2018

    By gtre348
    What can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it).
  • Uber is on its way out Sep 28, 2018

    By cant_stop_meow
    If you have not noticed Uber is trying everything they can to stay relevant, everything except the things that really matter. The first being listening to their customers both drivers and riders. Notice they change their logo, their app, their surge pricing, but they won’t change customer service... the reason this matters? Here is a real world example. The app automatically initializes the next part of the trip without me pushing a button. The reason this matters is because I had a ride with a stop and when I clicked at the stop, I let the passenger out. I then had to move the car to park and when I did it assumed we were done at the stop. As a result I missed out on roughly $6. When I called to explain this the lady that answered did not seem to have English as a first language. After that call she actually adjusted the ride so that I made less money. I called a second time and the gentlemen seem to struggle to understand my English as well. He too did not fix my issue. Do yourself a favor and avoid Uber. Edit Now the developers want me to take the time to submit another report about the issue. As I said uber does not get it. When drivers are out there and an issue with pay or trip arises we need it fix ASAP so we can get back to work. Missing out on money when the margins are already thin is crushing. So no I will not message you again, and like you are seeing everyday I am another driver who has moved on from Uber and not looked back.

No reviews available

  • img Expert
    1. Turn your spare time into cash! Earn money driving for Uber with just your car and a working smartphone
    2. Plan your life around your income! Receive a forecast of rider activity over the next 24 hours so you can be in the best place at the best time
    3. No office, no bosses! Drive when you want, where you want - and watch the earnings accumulate

    Reviewed by Kaylin on August 20, 2018

  • Hope for a minor change Aug 21, 2018

    By nola2251979
    Thanks Uber for giving me a way to earn extra income. As of now, I have had only good experience working but one incident.. A customer reported that I was driving while intoxicated and was swerving, which I can only laugh at the report.. My body rejects alcohol and even smelling it causes me to lose my breath so in no way can I consumerist.. I probably would not have made a big deal about it but, there was a concert and I was unable to drive... Uber should force each driver to submit to a alcohol and drug test any time a report of this topics is made so drivers can quickly return to work.. if driver is has a negative result, the rider who report the issues should pay for the test and any lost wages that has occurred due to the false claim... Uber has already given me 2 drug test which I passed so I was willing to submit to a third.. Uber should also have bonus like Lyft does so we can be encouraged to drive... One last issue, for whatever reason, a friend I invited to drive always gets promotion bonus and I Never do.... being here for 2.5 years you can only imagine the bitterness I feel towards this issue.... can someone please let me know the EXACT reason why I’m not able to get the same promotion bonus...
  • Uber Review Dec 29, 2018

    By Hono Danny
    Im enjoying driving Uber meet any ethnic nationality and driving with the spirit of Aloha. here in hawaii very high cost of living i got 3 wonderfull kids that keep me going. when my fren Paul introduce to me if I wanna do Uber sure why not i started my application last 3 months ago and did not meet the requirements for my 02 honda odyssey. so i ask my family if i can borrow money so i can start Uber i waited 3 months finally somebody got good hearts to land me money i find this car on social media its 08 honda fit so this month i continue my application and thank god went thru so i started driving i did finish my 30 trips in 3 days so i contacted Uber if do i get the promotion bunos ive been notified that ive alredy pass 90 days my heart sank i didnt wanna talk and quit should be considerate and understanding that i did 30 trips in 3 days cuz my application doesnt went thru when i started my application how can i starts picking up passenger if i didnt have the ride and its denied should be better if im approve and then starts counting 90 days. im expecting my bonus to pay my brother i should be more enjoying and happier driving with Uber if i got my bonus luckily my fren Paul convince me keep going and i try my best to go back on the road.. Mahalo Nui Loa!! Danny
  • Uber is all mixed up Oct 20, 2018

    By Gonzalezr
    apps are wrong ! This is the exact same app I signed up for three weeks ago to pick up riders who need a ride somehow this same app hooked me up to deliver food and now Uber after three weeks of waiting submitting all my car stuff my insurance and everything like people really give a crap if they’re ordering food What year car I drive and whos my car insurance not one mention tho in countless emails back n forth did it say I signed up to deliver food , which I didnt. so now uber wants me to wait again 3 more weeks to go thru the whole process again w same app ? I think NOT , Waste of time and my energy . Uber apparently not for me cuz they have made it very difficult for me so m taking heed and movn along this is not meant to be for me Ill stick w LyFt and if I want to pick up and deliver food ill continue to use Door Dash. You hav been no help Uber even after being on hold several times this week w you and nothing then was resolved then either , and same crap today nothing resolved was told redo the whole dam thing again ... really where ?? same app I already used and signed up for ? which came from the apple store and googled same app but its to pick up food not riders 😡 ....
  • Good app but improvements are needed Aug 29, 2021

    By Mas_non
    Over the last 5 years of driving this app has gotten a lot better but still has problems. Lots of map problems though as roads that have been completed for several years are not on the map but a few roads that just got completed are on the map. The surge from uberX shows up on delivery only accounts and makes it confusing if the delivery should have a surge. The rewards should be better. Send us notifications of when it gets busy for delivery in an area so it gives us the opportunity to go online. Support has been getting better over the years but still needs major improvement. Biggest issue is the competition for when we make it to a restaurant and they only allow drive thru and it has 20+ cars in line (that’s like an hour wait) and then we don’t get compensated or we have to wait the entire time. Same type of issue with closed restaurants and order and pay restaurant that refuse to take orders. More promotions in Montana for Uber eats and uberX would be great as a 1.3x boost for delivery at dinner isn’t that helpful. Some of our drivers have over 20,000 deliveries completed. Feels like Uber doesn’t care about its drivers and is all about greed. Late night drives are risky and $150 cleaning fee doesn’t cover the cost at all. Most details in Montana cost over $500 and won’t be available for a few weeks.
  • Oct 16, 2021

    By Ranea Wright
    App does need some work, but over all it is reliable and I have never had issues with Uber Support (yes, there's a wait, but unlike the other company there is a phone number and a live person when you get through). The app updates and reroutes on road closures. They need to update some road names and change the AI voice so it sounds more human and not so robotic.
  • Uber Eats driver Jan 30, 2021

    By J______g
    The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
  • Oct 14, 2021

    By De
    I had a Walmart order, and I had no idea my screen was still on, and on my way INTO Walmart the order canceled on my part because of my fingers pressed against screen as I am walking, I have said this before and I'll say it again there needs to be at least 60 to 90 second Grace Period to get in contact with Uber Supoort to request the order again.
  • This app needs work Aug 17, 2019

    By bonkers !!
    I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!
  • There are good days and bad. Oct 24, 2019

    By Mgvivi83
    I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.
  • Need improvement for security Dec 7, 2018

    By Gabieriam
    Before I start with the security matter that concerns me I would like to highlight the fact that I put a destination that I was going to and what happened was that the gps put me trips that took me far away from where I was heading to and also I didn’t make it on time which shouldn’t be happening. Know the security concern, I live and drive in Miami. I started doing uber about a week ago and on my first day I picked up a person who was heading to the airport and started complaining because I was delayed dropping her off but it was because of the gps. It took me to a street one way to the right and the gps was telling me to take a left. At least I was familiar with the area and I could make a turn even though the person was complaining because I wasn’t taking the route the uber app was showing to her and to myself as well. But it could cause a huge accident, plus the gps is not very clear at the time of using it. Even though is not recomendable to switch apps I’d rather use Waze instead of the Uber navigation since the route directions can be confusing sometimes and the customers gets mad because I as a driver didn’t took the correct ways. Last but not least we should have the opportunity of having unlimited destinations to take more advantage of the app and other placed rather than only home. Otherwise, the app works really well overall.
  • Accomplishes the minimum Sep 18, 2020

    By Labdidhwjsdu
    After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
  • Oct 14, 2021

    By Vicky & Robert
    I completed my ride today around 10:30am, but in the app it won't allow me to complete the ride, I have called and talk to the support team over six times today regarding this matter, it's 9:46 pm and in the app it's still showing that I'm still on this ride. I just need to complete this ride and no one at technical support is able to help me.
  • Needs work Aug 1, 2021

    By Sulio
    I’ve been doing Uber eats trips for a couple of months now and my biggest problems with this app are as follows. 1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when the app asks you if the correct location is accurate it doesn’t update. It constantly tries to have me perform dangerous maneuvers to get to a specific place when it should know that making a u-turn when it could have told me to make a right or a left a block before to be able to make a safe turn. And the repeated voice prompts are completely annoying. I don’t need to be told 4 or 5 times back to back to head to my pick up or the like. 2.) While I appreciate the system trying to give me the opportunity to stay busy, it is completely unreasonable to be bombarded with trip requests when I’m trying to see where I need to pull over or make a turn as I’m approaching my destination. It is also annoying to be sent requests as I’m trying to take a photo or put in a delivery pin and inadvertently accepting a request I have no idea about and then having my trip requests paused because I cancel the request I had no intention of accepting. Sending these requests after the current delivery is completed would be the best in my opinion. I’m sure there are other points that could be made but these are ones that are really bothersome for me.
  • Recommended Uber driver app improvements Feb 18, 2019

    By Cynthianica20
    I give it a 3 because after Ubering for a week, sometimes it takes me on toll routes without notifying me ahead of time. Since I don’t have a sunpass in the state of Florida. Then I have to go online and look for the bill for my toll. I wish it had a feature where I can avoid tolls like the app Waze offers. Also one the iPhone gps. Another reason is it’s not current with road construction within the city you are driving. This would be an amazing feature to avoid long drive times with and without the customer in the vehicle so we can avoid traffic build up. Also I’ve noticed when it tries to cut through some turns within plazas or a neighborhood, sometimes I approach an intersection that’s only one way and then I have to think quick and come up on when to bust a U turn so that the gps can reroute quickly. As an Uber driver I am required to have a profile photo. When an alert comes through on the gps I wish I can see my Uber riders photo so that in a large crowd, I know who to look for and kind of know what he or she looks like. It would be helpful if the rider is ordering a ride, that they confirm how many seats would be taken. I’m aware that it gives you the option to use waze but I like to stay within the app since everything I need when I’m “on the clock” is there all in one screen.
  • Oct 15, 2021

    By Victor Hunt
    Generally pretty good. The biggest problems are that it's too easy to accidentally accept orders, its locations are often inaccurate, and it's routing directions sometimes fail in spectacular ways. To be fair, it's been improving in how well it gives directions. On the other hand, it sometimes thinks that you're not at the pick up or drop off locations when you actually are.
  • Oct 15, 2021

    By Dawson Canfield
    Wow! You really screwed up this time! The earnings page is so messed up, it is not even usable. Try to see what you did during the day, it is so bad you can't make it work right. Details page will not work right, click on Thursday's pay, you "might" get Monday's list. And sometimes it tells you zero, after clicking on the previous day's pay, even though the bar shows how much you made. Better go back to the drawing board or get some new people to triple check EVERYTHING before releasing .
  • Oct 14, 2021

    By Michael Schwobe
    GPS can be problematic, slow to recognize/adjust to changes in direction. Other issues sometimes make app unusable; for example, I'm still unable to "Complete UberX" trip from yesterday morning, so I've lost AT LEAST a day's pay already, and probably more, at the rate things are going. Support is basically worthless for anything but the most basic issues.
  • Oct 13, 2021

    By Amy Pierce
    Just downloaded it on the weekend, worked great, made 9 deliveries, then on Monday my account was put on hold because I'm using "the wrong app version" and I'm using the ONLY app version. I've contacted support 4 times this week (today is Wednesday), first 2 times I've been told that I will be contacted within 15 minutes & within 2 hours by a support team. Now today I was 1st told my case is being marked as urgent and escalated. 2nd call today,told some time I will be contacted by a supervisor
  • Useless Customer Service Oct 5, 2019

    By Kendall858
    I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day..
  • Oct 16, 2021

    By Donavan Kuehne
    Was a 4 star. But this past week or more has been horrible. Not getting orders at all. App is lagging. Forced stops. Can't access e mail for help. Can't X out of order's. Haven't seen any extra mission's in forever. Only reason I'm keeping a 2 star is because the first couple months we're pretty nice. Now I'm making more on grubhub ! In San diego on ATT service using a Samsung A52 5G phone. So confused. I would think I witless be getting more work not less and a bad app.
  • Uber has failed Sep 15, 2018

    By gtre348
    What can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it).
  • Oct 14, 2021

    By Karla Arellano
    It's really slow the GPS that it's has it take you the long way. And went its traffic in the fwy still show green went it needs to show red that's why clients think we took to long and they started rating us low, getting blame for what its not our fault. And it's really hard to connect with costumer service went its a problem. It's said a lot of orders , and went you much Go no orders are available.
  • Oct 16, 2021

    By thomas mullins
    Surge pay needs to be clearly noted on every trip review. I worked from 9am-9pm on 10/10 and was surging all day and did not receive the proper surge pay per completed trip, but there is no way to go back and look at them on my end. The app also says it needs to be updated but when I tap to update it within the app it says it's already installed. And the app is working slower and crashes frequently since the update (that again it says I don't have)
  • Oct 15, 2021

    By Adrian Bradley
    Uber was paying fairly, in my opinion, earlier this year. But, the pay has drastically changed since then. I accepted a $3 order a couple weeks ago, but ended up driving almost 9 miles, which took nearly an hour to finish delivery. So, I quit accepting low-paying orders, but now have to miss out on benefits due to acceptance rate dropping. The alcohol and other non-food orders I opted into? Haven't had an opportunity to do one yet. Uber's no longer worth it for me & I have other options (Lyft!)
  • Oct 14, 2021

    By Andrew
    I'm over it. Everything behind the scenes is broken. The app is contantly buggy, so much so I have to force stop every delivery. The driver support is absolutely abysmal and it's obvious they havent been given the tools to help. I have sat in high traffic areas and used 30 miles in gas just waiting on an order during dinner rush. Do doordash. Less pay per order but they are streamlined in a way UberEATS isn't. You'll end up with more orders, more money because of it, and more reliable service
  • Oct 16, 2021

    By Antonio Babamovski
    This app used to be great. I don't know what happened. But now it is constantly bugging, I can no longer see how long a trip is, only how far away they are from me, sometimes I can't complete a ride, sometimes I can go online or offline. This all seemed to of happened over 1 night too and it's been stuck like this for too long now
  • Oct 16, 2021

    By Denise Cady
    Photo is CONSTANTLY in review. Customer Service is a joke! I have called, emailed, Tweeted, and even sent messages on Messenger! I get the same bogus answers that my photo is verified, but it's a lie. Everytime I sent in screenshots of the problem, I just get the same "it's pending review". How in the heck can my photo be in review FOR TWO WEEKS, (14 DAYS) when I was making deliveries for awhile before this bs mess. DO BETTER UBER.
  • Oct 16, 2021

    By Aurelius Wirawan
    A problem occurred recently. I stopped receiving orders for a full hour even though orders were coming non-stop for the previous 3 hours. I was 2 orders away from a huge bonus when orders suddenly stopped coming. While I was not receiving orders, I saw other drivers still operating. If this is a bug, please fix thus. However, I can't help but be suspicious that this "error" is to prevent the achievement of the bonus since it is very strange that orders just suddenly stopped appearing like that.
  • Uber is on its way out Sep 28, 2018

    By cant_stop_meow
    If you have not noticed Uber is trying everything they can to stay relevant, everything except the things that really matter. The first being listening to their customers both drivers and riders. Notice they change their logo, their app, their surge pricing, but they won’t change customer service... the reason this matters? Here is a real world example. The app automatically initializes the next part of the trip without me pushing a button. The reason this matters is because I had a ride with a stop and when I clicked at the stop, I let the passenger out. I then had to move the car to park and when I did it assumed we were done at the stop. As a result I missed out on roughly $6. When I called to explain this the lady that answered did not seem to have English as a first language. After that call she actually adjusted the ride so that I made less money. I called a second time and the gentlemen seem to struggle to understand my English as well. He too did not fix my issue. Do yourself a favor and avoid Uber. Edit Now the developers want me to take the time to submit another report about the issue. As I said uber does not get it. When drivers are out there and an issue with pay or trip arises we need it fix ASAP so we can get back to work. Missing out on money when the margins are already thin is crushing. So no I will not message you again, and like you are seeing everyday I am another driver who has moved on from Uber and not looked back.
  • Oct 14, 2021

    By Kevin Schwartz
    Not liking the document uoloading part of this app! it will not let me upload my required documents at all? It keeps telling me it can't do to low memory, in which i have plenty of memory to do so after checking my internal and external memory. And to try and get any online help or online customer service chat help, well, good luck, because i cant find anything anything on this app that is able to help me correct my issue??? My 14 day deadline is almost up and account will be deactivacted. :(
  • No Customer Service or Care for the Chronically Ill Mar 15, 2021

    By veronavixen
    I have been working with UberEats for over two years. I have a chronic health issue that makes working a “normal” job as impossible since I ebb & flow between being okay enough to work & extremely bedridden with a chronic disease. UberEats gave me the independence & sense of personhood I needed after my chronic disease took so much away from me - financial stability, my dream job, friends, family, the sense of safety. Until today. I was informed last week my background check was being redone. I agreed & then was informed first thing morning that I was able to work again. Awesome! I am feel good & have less then $30 in my account. I need to work. But when I go into the app, it says my background check is being processed. I am getting text messages to get out there to work. Even a notification in the app, but I can’t go online. I sent the online messages system over a dozen text messages over five hours with ZERO response. Uber is literally taking away the little I have left & won’t respond. You are keeping a chronically ill person from their prescriptions & making a living. With not even a response. If this is how you do business; I am better off on the street, which is going to happened to me. Thank you, Uber. I have defended you & worked with you for years before the pandemic & this is the gratitude I get shown. I hope you can sleep at night putting people who have very little out on the street.
  • 4.98 driver here, the app is broken since last update! Aug 7, 2019

    By GoodGuysFTW
    Hi, hopefully someone from Uber (whom has any kind of authority) reads this. Not only are pick up locations wrong - I had to start calling every passenger during pick up, to confirm there location - but they also added a terrible function where if you decline 2-3 requests in a row it will log you out of the whole app, not just put you unavailable, so you have to put in your screen name and password and get it going again and turn on rides. Obviously during that log out multiple bad things could have happened like you lost your surge, you missed a turn, your focusing on and being required to do touch the app and try to type in names and passwords while driving - a safety hazard as well as chance of a ticket . Guys, there are reasons we don’t take every request that comes in, there are rating reasons first off. You have your multiple reasons too, like not showing destinations of the rides until they are picked up etc. please revert this log out function. I’m 4.98, have a new 2019 car, a completely clean driving record for over 20 years, and never have a problem. If I dont want to accept a ride from a bad apple or one that is behind me while I’m on the freeway with no exits in sight, or ones that are 16 mins away or even more, while I’m stuck in downtown after a mlb game, then I should be able to do that without punishment. Please revert to the app pre-most recent update.
  • Oct 13, 2021

    By greg chamberlain
    Terrible... Unstable App... When you finally get a hold of customer support, you are hoping that the call doesn't get dropped and you have to wait 30 minutes to get in touch with a person again. Not to mention the constant outages preventing drivers from getting delivery requests. All the money Uber makes and such instability and inconsistency isn't good for us drivers or business at all!!

What’s Groovy

What’s Subpar

Want more reviews? Sign up for free to get all-access!

As well as curated coupons daily to your inbox. Save up to 90% on Apps & Games.

We will never share or sell your data with third parties. You can opt out anytime.

Loading...