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Uber Driver

Uber Driver

Uber Technologies, Inc.

Be your own boss with Uber.

3.8 Ratings 3M+ Reviews 50M+ Downloads

Ratings & Reviews

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  • img Expert
    1. Turn your spare time into cash! Earn money driving for Uber with just your car and a working smartphone
    2. Plan your life around your income! Receive a forecast of rider activity over the next 24 hours so you can be in the best place at the best time
    3. No office, no bosses! Drive when you want, where you want - and watch the earnings accumulate

    Reviewed by Kaylin on August 20, 2018

  • Newer driver Jul 31, 2020

    By mel-buf
    I have driving for a few months and I do enjoy it and of course, love to make some extra money! With that being said, this app needs some work. Multiple times it has taken me to the wrong location to pick customers up. Clearly it’s annoying because I don’t get paid to have to drive somewhere else or trying to figure out where people are. Second, for instance, I was waiting in the driveway of someone’s house to pick them up. Uber told me I was “completely “ there yet and I literally had no where else to park and the customer made me wait like 10 minutes because of what they needed to bring. I did not get the wait time for that trip and I should have. Third, Uber should tell you the full trip details before accepting a ride. Some trips are not worth the drive, especially if I’m driving 15 minutes to get someone and only driving them 5 minutes. But if I don’t take the trip, my acceptance rating goes down. It shouldn’t be held against me. Also, there are times when I know I don’t want to drive anymore and I’m working on my last trip so when I drop the customer off, I’m going to go offline but Uber sends me multiple rides and knowing I’m done, I decline them. But I then get a bad acceptance rating because of it. There should be something that says “do you want this to be your last ride” so I don’t get anymore calls. Overall, I like doing it but there are definitely some cliches to the app.
  • Keeps logging me offline Sep 20, 2019

    By brobro9090
    I recently had a trip which I accepted, half way there the trip disappears, I close out the app and reopen it and the destination is back, I continue to the destination, pick up the passenger, drop her to her destination & complete the trip. About 20 seconds after I pull off the riders destination pops back up as if I hadn’t dropped them off yet. I click complete ride and it goes away. About another 20 seconds the same exact thing happens again. So I click complete ride once more. He continued doing that for about another 15 mins even while I’m going offline and canceling the ride over and over. Even while “offline” it would pop back up telling me now that I still never even gave the rider a ride at all, it would tell me her starting destination again. So I jus kept canceling the ride. Eventually that ride issue stopped and now whenever I go online, I’m online for a couple mins, put my phone down to down whatever, but leaving the driver app open to hear and see if a ping comes in. I’ll randomly look back at my phone and it’ll say “offline” when I know I was “online”. This JUST started happening so I’m a bit confused. It’s a nasty glitch that I’m afraid is causing me to miss $$. 😔
  • Jul 24, 2021

    By Anthony Telles
    I walk to deliver food, and being out of a job, how could I complain? I dont really have anything to complain about, but I would advise the development crew to somehow make the GPS a little more efficient at accurately tracking our location, it tends to be hard to follow. It would be nice to not have to run both Maps and the app, less data, more money saved.
  • This app needs work Aug 17, 2019

    By bonkers !!
    I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!
  • There are good days and bad. Oct 24, 2019

    By Mgvivi83
    I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.
  • Need improvement for security Dec 7, 2018

    By Gabieriam
    Before I start with the security matter that concerns me I would like to highlight the fact that I put a destination that I was going to and what happened was that the gps put me trips that took me far away from where I was heading to and also I didn’t make it on time which shouldn’t be happening. Know the security concern, I live and drive in Miami. I started doing uber about a week ago and on my first day I picked up a person who was heading to the airport and started complaining because I was delayed dropping her off but it was because of the gps. It took me to a street one way to the right and the gps was telling me to take a left. At least I was familiar with the area and I could make a turn even though the person was complaining because I wasn’t taking the route the uber app was showing to her and to myself as well. But it could cause a huge accident, plus the gps is not very clear at the time of using it. Even though is not recomendable to switch apps I’d rather use Waze instead of the Uber navigation since the route directions can be confusing sometimes and the customers gets mad because I as a driver didn’t took the correct ways. Last but not least we should have the opportunity of having unlimited destinations to take more advantage of the app and other placed rather than only home. Otherwise, the app works really well overall.
  • Accomplishes the minimum Sep 18, 2020

    By Labdidhwjsdu
    After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
  • Jul 21, 2021

    By Brittney Engelken
    Directions are not always perfect, but tend to be more accurate than not. My issue is accepting a delivery. If my app dings, any slight touch will accept an order. I almost always end up tapping the screen and accepting the order I was not intending to accept. There is about 1/4" of the screen that is a SafeZone. I wish there was a "are you sure..." option. I guess it's a way to rope you into taking orders. Also when this happens, you can't check how far delivery is or total estimate. 😕
  • Uber Eats driver Jan 30, 2021

    By J______g
    The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
  • Newer driver Jul 31, 2020

    By mel-buf
    I have driving for a few months and I do enjoy it and of course, love to make some extra money! With that being said, this app needs some work. Multiple times it has taken me to the wrong location to pick customers up. Clearly it’s annoying because I don’t get paid to have to drive somewhere else or trying to figure out where people are. Second, for instance, I was waiting in the driveway of someone’s house to pick them up. Uber told me I was “completely “ there yet and I literally had no where else to park and the customer made me wait like 10 minutes because of what they needed to bring. I did not get the wait time for that trip and I should have. Third, Uber should tell you the full trip details before accepting a ride. Some trips are not worth the drive, especially if I’m driving 15 minutes to get someone and only driving them 5 minutes. But if I don’t take the trip, my acceptance rating goes down. It shouldn’t be held against me. Also, there are times when I know I don’t want to drive anymore and I’m working on my last trip so when I drop the customer off, I’m going to go offline but Uber sends me multiple rides and knowing I’m done, I decline them. But I then get a bad acceptance rating because of it. There should be something that says “do you want this to be your last ride” so I don’t get anymore calls. Overall, I like doing it but there are definitely some cliches to the app.
  • Keeps logging me offline Sep 20, 2019

    By brobro9090
    I recently had a trip which I accepted, half way there the trip disappears, I close out the app and reopen it and the destination is back, I continue to the destination, pick up the passenger, drop her to her destination & complete the trip. About 20 seconds after I pull off the riders destination pops back up as if I hadn’t dropped them off yet. I click complete ride and it goes away. About another 20 seconds the same exact thing happens again. So I click complete ride once more. He continued doing that for about another 15 mins even while I’m going offline and canceling the ride over and over. Even while “offline” it would pop back up telling me now that I still never even gave the rider a ride at all, it would tell me her starting destination again. So I jus kept canceling the ride. Eventually that ride issue stopped and now whenever I go online, I’m online for a couple mins, put my phone down to down whatever, but leaving the driver app open to hear and see if a ping comes in. I’ll randomly look back at my phone and it’ll say “offline” when I know I was “online”. This JUST started happening so I’m a bit confused. It’s a nasty glitch that I’m afraid is causing me to miss $$. 😔
  • Jul 24, 2021

    By Anthony Telles
    I walk to deliver food, and being out of a job, how could I complain? I dont really have anything to complain about, but I would advise the development crew to somehow make the GPS a little more efficient at accurately tracking our location, it tends to be hard to follow. It would be nice to not have to run both Maps and the app, less data, more money saved.
  • This app needs work Aug 17, 2019

    By bonkers !!
    I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!
  • There are good days and bad. Oct 24, 2019

    By Mgvivi83
    I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.
  • Need improvement for security Dec 7, 2018

    By Gabieriam
    Before I start with the security matter that concerns me I would like to highlight the fact that I put a destination that I was going to and what happened was that the gps put me trips that took me far away from where I was heading to and also I didn’t make it on time which shouldn’t be happening. Know the security concern, I live and drive in Miami. I started doing uber about a week ago and on my first day I picked up a person who was heading to the airport and started complaining because I was delayed dropping her off but it was because of the gps. It took me to a street one way to the right and the gps was telling me to take a left. At least I was familiar with the area and I could make a turn even though the person was complaining because I wasn’t taking the route the uber app was showing to her and to myself as well. But it could cause a huge accident, plus the gps is not very clear at the time of using it. Even though is not recomendable to switch apps I’d rather use Waze instead of the Uber navigation since the route directions can be confusing sometimes and the customers gets mad because I as a driver didn’t took the correct ways. Last but not least we should have the opportunity of having unlimited destinations to take more advantage of the app and other placed rather than only home. Otherwise, the app works really well overall.
  • Accomplishes the minimum Sep 18, 2020

    By Labdidhwjsdu
    After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
  • Jul 21, 2021

    By Brittney Engelken
    Directions are not always perfect, but tend to be more accurate than not. My issue is accepting a delivery. If my app dings, any slight touch will accept an order. I almost always end up tapping the screen and accepting the order I was not intending to accept. There is about 1/4" of the screen that is a SafeZone. I wish there was a "are you sure..." option. I guess it's a way to rope you into taking orders. Also when this happens, you can't check how far delivery is or total estimate. 😕
  • Uber Eats driver Jan 30, 2021

    By J______g
    The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
  • Hope for a minor change Aug 21, 2018

    By nola2251979
    Thanks Uber for giving me a way to earn extra income. As of now, I have had only good experience working but one incident.. A customer reported that I was driving while intoxicated and was swerving, which I can only laugh at the report.. My body rejects alcohol and even smelling it causes me to lose my breath so in no way can I consumerist.. I probably would not have made a big deal about it but, there was a concert and I was unable to drive... Uber should force each driver to submit to a alcohol and drug test any time a report of this topics is made so drivers can quickly return to work.. if driver is has a negative result, the rider who report the issues should pay for the test and any lost wages that has occurred due to the false claim... Uber has already given me 2 drug test which I passed so I was willing to submit to a third.. Uber should also have bonus like Lyft does so we can be encouraged to drive... One last issue, for whatever reason, a friend I invited to drive always gets promotion bonus and I Never do.... being here for 2.5 years you can only imagine the bitterness I feel towards this issue.... can someone please let me know the EXACT reason why I’m not able to get the same promotion bonus...
  • Jul 26, 2021

    By Niall Peacock
    Hard to get in contact with Uber. No direct contact numbers or email addresses. Even when on an order it takes a long time. Not willing to help you out with food storage bags etc.. Also It would be far better if you could see the price of the job and distance before you accept, instead of just the price multiplier. Some merchants have their own set of rules that you have to follow as well such as mcdonalds, but you know nothing of these rules until you go to the merchant.
  • Jul 19, 2021

    By Brian C
    Sign up is like waiting for a timer to reach 0, but when it does, you still wait weeks more (I've read some people waited months even). It takes longer than it's supposed to for the background check to clear out in the app, despite they're 3rd party saying you're good to go. If you move to a different state and want to get promotions for that new state, you have to go through a background check again, so even more waiting. As soon as they decide to let you deliver, it's smooth sailing.
  • Jul 27, 2021

    By Valerie Kehret
    Uber has the absolute WORST maps I've ever used. It's hard to believe it's a company that relies on it's maps to get people, food, etc. to correct destinations. It has gotten me lost more times than I can count. And it's embarrassing in front of the customers.I'm appalled as an Uber driver, I can't get a hold of a real person from Uber sopport 24 hours a day!! What if there is an emergency? I have to wait until 10am to report it. You should be ashamed Uber!! I'm about to go to Lyft.
  • Useless Customer Service Oct 5, 2019

    By Kendall858
    I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day..
  • Jul 21, 2021

    By Behrooz Ahmadian
    After ages, we got some improvements in this app - just one, the new version of this doesn't ruin your mobile device with overheating anymore. But there are lots of other issues which should be aware of that. Navigation is awful. It leads me in the wrong way many times, at least two times lead me miles away to pick up the order, and when I arrived at the pickup location I found, I am the wrong place. After restarting the app, it set a new root to a different location with an opposite direction. We never get paid for some issues like this. I just drove for nothing. Changing the drop place - sometimes a hundred meters away - is another bug of this app which bothering me. Imagine you arrive at this destination, and you are about to check the flat number, suddenly you see place position on the map slightly changed some time it moves to another street. We have the geomagnetic sensor -or compass - in most mobile devices. So many times, I start moving in a direction app suggest to me - considering the direction of the arrow - when I start moving, I found I had to use the opposite direction. So, for me, the accuracy of the navigation rate is two from five. Pop up the menu to suggest some activities to the drive like " I am at the door" or something like that doesn't make the app smart, the only thing it does is distract the driver and missing the place. It is the most annoying feature of this app. It should be an option which we decide to send the message at the proper time. All we need is the accurate app with the proper navigation which lead us to the right place, not fancy stuff like that popup menu - sometimes it popped up when I am miles away from drop point-
  • Jul 19, 2021

    By Jacob Cox
    The app has so many basic issues. I can't update my 2 y/o profile picture. The locations are almost never right. They offer drivers to check in Google maps? That might as well be saying, "yeah we know it sucks." If you tap on personal preferences, it opens a blank page. I gave them a copy of my insurance card that wasn't approved, and I fixed the issue! I'm currently all clear and able to drive, but I still get like three emails a day telling me my insurance wasn't approved! And give us a raise!
  • Uber has failed Sep 15, 2018

    By gtre348
    What can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it).
  • Jul 10, 2021

    By Matt Moore
    I switched cities and had to do another background check. I've been doing these for years and normally they just take a couple days. We're going on almost amonth...Customer service is a joke. If you ever have problems accessing your account you will be placed in a forever canned message response from their "experts" in another country who don't even understand what you're trying to tell them. I was a diamond status driver but that means nothing to them. My advice, do lyft, door dash, instacart.
  • Uber is on its way out Sep 28, 2018

    By cant_stop_meow
    If you have not noticed Uber is trying everything they can to stay relevant, everything except the things that really matter. The first being listening to their customers both drivers and riders. Notice they change their logo, their app, their surge pricing, but they won’t change customer service... the reason this matters? Here is a real world example. The app automatically initializes the next part of the trip without me pushing a button. The reason this matters is because I had a ride with a stop and when I clicked at the stop, I let the passenger out. I then had to move the car to park and when I did it assumed we were done at the stop. As a result I missed out on roughly $6. When I called to explain this the lady that answered did not seem to have English as a first language. After that call she actually adjusted the ride so that I made less money. I called a second time and the gentlemen seem to struggle to understand my English as well. He too did not fix my issue. Do yourself a favor and avoid Uber. Edit Now the developers want me to take the time to submit another report about the issue. As I said uber does not get it. When drivers are out there and an issue with pay or trip arises we need it fix ASAP so we can get back to work. Missing out on money when the margins are already thin is crushing. So no I will not message you again, and like you are seeing everyday I am another driver who has moved on from Uber and not looked back.
  • Jul 4, 2021

    By Doug Phillips
    The app keeps logging me off while I'm on a trip. The GPS continually freezes up. This happened after a recent update around June 30th. This has been going on for days and I cannot drive until this is fixed. Using an Android phone Stylo 5. As of this post, I updated to the version 4.322.10000. And that's when the problems started for me. Uber support is no support at all. They even removed the ability to call support in my area. So I go to their Twitter account to log issues.

No reviews available

  • img Expert
    1. Turn your spare time into cash! Earn money driving for Uber with just your car and a working smartphone
    2. Plan your life around your income! Receive a forecast of rider activity over the next 24 hours so you can be in the best place at the best time
    3. No office, no bosses! Drive when you want, where you want - and watch the earnings accumulate

    Reviewed by Kaylin on August 20, 2018

  • Newer driver Jul 31, 2020

    By mel-buf
    I have driving for a few months and I do enjoy it and of course, love to make some extra money! With that being said, this app needs some work. Multiple times it has taken me to the wrong location to pick customers up. Clearly it’s annoying because I don’t get paid to have to drive somewhere else or trying to figure out where people are. Second, for instance, I was waiting in the driveway of someone’s house to pick them up. Uber told me I was “completely “ there yet and I literally had no where else to park and the customer made me wait like 10 minutes because of what they needed to bring. I did not get the wait time for that trip and I should have. Third, Uber should tell you the full trip details before accepting a ride. Some trips are not worth the drive, especially if I’m driving 15 minutes to get someone and only driving them 5 minutes. But if I don’t take the trip, my acceptance rating goes down. It shouldn’t be held against me. Also, there are times when I know I don’t want to drive anymore and I’m working on my last trip so when I drop the customer off, I’m going to go offline but Uber sends me multiple rides and knowing I’m done, I decline them. But I then get a bad acceptance rating because of it. There should be something that says “do you want this to be your last ride” so I don’t get anymore calls. Overall, I like doing it but there are definitely some cliches to the app.
  • Keeps logging me offline Sep 20, 2019

    By brobro9090
    I recently had a trip which I accepted, half way there the trip disappears, I close out the app and reopen it and the destination is back, I continue to the destination, pick up the passenger, drop her to her destination & complete the trip. About 20 seconds after I pull off the riders destination pops back up as if I hadn’t dropped them off yet. I click complete ride and it goes away. About another 20 seconds the same exact thing happens again. So I click complete ride once more. He continued doing that for about another 15 mins even while I’m going offline and canceling the ride over and over. Even while “offline” it would pop back up telling me now that I still never even gave the rider a ride at all, it would tell me her starting destination again. So I jus kept canceling the ride. Eventually that ride issue stopped and now whenever I go online, I’m online for a couple mins, put my phone down to down whatever, but leaving the driver app open to hear and see if a ping comes in. I’ll randomly look back at my phone and it’ll say “offline” when I know I was “online”. This JUST started happening so I’m a bit confused. It’s a nasty glitch that I’m afraid is causing me to miss $$. 😔
  • Hope for a minor change Aug 21, 2018

    By nola2251979
    Thanks Uber for giving me a way to earn extra income. As of now, I have had only good experience working but one incident.. A customer reported that I was driving while intoxicated and was swerving, which I can only laugh at the report.. My body rejects alcohol and even smelling it causes me to lose my breath so in no way can I consumerist.. I probably would not have made a big deal about it but, there was a concert and I was unable to drive... Uber should force each driver to submit to a alcohol and drug test any time a report of this topics is made so drivers can quickly return to work.. if driver is has a negative result, the rider who report the issues should pay for the test and any lost wages that has occurred due to the false claim... Uber has already given me 2 drug test which I passed so I was willing to submit to a third.. Uber should also have bonus like Lyft does so we can be encouraged to drive... One last issue, for whatever reason, a friend I invited to drive always gets promotion bonus and I Never do.... being here for 2.5 years you can only imagine the bitterness I feel towards this issue.... can someone please let me know the EXACT reason why I’m not able to get the same promotion bonus...
  • Uber Review Dec 29, 2018

    By Hono Danny
    Im enjoying driving Uber meet any ethnic nationality and driving with the spirit of Aloha. here in hawaii very high cost of living i got 3 wonderfull kids that keep me going. when my fren Paul introduce to me if I wanna do Uber sure why not i started my application last 3 months ago and did not meet the requirements for my 02 honda odyssey. so i ask my family if i can borrow money so i can start Uber i waited 3 months finally somebody got good hearts to land me money i find this car on social media its 08 honda fit so this month i continue my application and thank god went thru so i started driving i did finish my 30 trips in 3 days so i contacted Uber if do i get the promotion bunos ive been notified that ive alredy pass 90 days my heart sank i didnt wanna talk and quit should be considerate and understanding that i did 30 trips in 3 days cuz my application doesnt went thru when i started my application how can i starts picking up passenger if i didnt have the ride and its denied should be better if im approve and then starts counting 90 days. im expecting my bonus to pay my brother i should be more enjoying and happier driving with Uber if i got my bonus luckily my fren Paul convince me keep going and i try my best to go back on the road.. Mahalo Nui Loa!! Danny
  • Uber is all mixed up Oct 20, 2018

    By Gonzalezr
    apps are wrong ! This is the exact same app I signed up for three weeks ago to pick up riders who need a ride somehow this same app hooked me up to deliver food and now Uber after three weeks of waiting submitting all my car stuff my insurance and everything like people really give a crap if they’re ordering food What year car I drive and whos my car insurance not one mention tho in countless emails back n forth did it say I signed up to deliver food , which I didnt. so now uber wants me to wait again 3 more weeks to go thru the whole process again w same app ? I think NOT , Waste of time and my energy . Uber apparently not for me cuz they have made it very difficult for me so m taking heed and movn along this is not meant to be for me Ill stick w LyFt and if I want to pick up and deliver food ill continue to use Door Dash. You hav been no help Uber even after being on hold several times this week w you and nothing then was resolved then either , and same crap today nothing resolved was told redo the whole dam thing again ... really where ?? same app I already used and signed up for ? which came from the apple store and googled same app but its to pick up food not riders 😡 ....
  • Jul 24, 2021

    By Anthony Telles
    I walk to deliver food, and being out of a job, how could I complain? I dont really have anything to complain about, but I would advise the development crew to somehow make the GPS a little more efficient at accurately tracking our location, it tends to be hard to follow. It would be nice to not have to run both Maps and the app, less data, more money saved.
  • Uber Eats driver Jan 30, 2021

    By J______g
    The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
  • Jul 17, 2021

    By James Cooper
    Still could use some improvement. For instance, my last delivery the app took me past the drop-off by a little more than a quarter mile. Then, turn right go 1/4 mile, turn right go 1/4 mile, turn right go 1/4 mile then turn left go 500 ft. turn left. It took me a little more than one mile out of my way and then back tracked 500 ft. and no, I did not miss the turn the first time. Also the app has incorrect names for some of the streets.
  • This app needs work Aug 17, 2019

    By bonkers !!
    I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!
  • There are good days and bad. Oct 24, 2019

    By Mgvivi83
    I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.
  • Need improvement for security Dec 7, 2018

    By Gabieriam
    Before I start with the security matter that concerns me I would like to highlight the fact that I put a destination that I was going to and what happened was that the gps put me trips that took me far away from where I was heading to and also I didn’t make it on time which shouldn’t be happening. Know the security concern, I live and drive in Miami. I started doing uber about a week ago and on my first day I picked up a person who was heading to the airport and started complaining because I was delayed dropping her off but it was because of the gps. It took me to a street one way to the right and the gps was telling me to take a left. At least I was familiar with the area and I could make a turn even though the person was complaining because I wasn’t taking the route the uber app was showing to her and to myself as well. But it could cause a huge accident, plus the gps is not very clear at the time of using it. Even though is not recomendable to switch apps I’d rather use Waze instead of the Uber navigation since the route directions can be confusing sometimes and the customers gets mad because I as a driver didn’t took the correct ways. Last but not least we should have the opportunity of having unlimited destinations to take more advantage of the app and other placed rather than only home. Otherwise, the app works really well overall.
  • Accomplishes the minimum Sep 18, 2020

    By Labdidhwjsdu
    After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
  • Jul 21, 2021

    By Brittney Engelken
    Directions are not always perfect, but tend to be more accurate than not. My issue is accepting a delivery. If my app dings, any slight touch will accept an order. I almost always end up tapping the screen and accepting the order I was not intending to accept. There is about 1/4" of the screen that is a SafeZone. I wish there was a "are you sure..." option. I guess it's a way to rope you into taking orders. Also when this happens, you can't check how far delivery is or total estimate. 😕
  • Jul 20, 2021

    By erick suarez
    Good app, fast and easy to use, it has a great navigation system integrated with, just few details that I dislike...when I am delivering I need to see the address but the app is sending orders just few blocks from the customer's address and sometimes is annoying because we have to give the order to our customer and we have to tell them to wait until the order is gone. Also when is alcohol, please indicate it, I cannot see if it will be alcohol included or just food. Otherwise, good app to use!!!
  • Recommended Uber driver app improvements Feb 18, 2019

    By Cynthianica20
    I give it a 3 because after Ubering for a week, sometimes it takes me on toll routes without notifying me ahead of time. Since I don’t have a sunpass in the state of Florida. Then I have to go online and look for the bill for my toll. I wish it had a feature where I can avoid tolls like the app Waze offers. Also one the iPhone gps. Another reason is it’s not current with road construction within the city you are driving. This would be an amazing feature to avoid long drive times with and without the customer in the vehicle so we can avoid traffic build up. Also I’ve noticed when it tries to cut through some turns within plazas or a neighborhood, sometimes I approach an intersection that’s only one way and then I have to think quick and come up on when to bust a U turn so that the gps can reroute quickly. As an Uber driver I am required to have a profile photo. When an alert comes through on the gps I wish I can see my Uber riders photo so that in a large crowd, I know who to look for and kind of know what he or she looks like. It would be helpful if the rider is ordering a ride, that they confirm how many seats would be taken. I’m aware that it gives you the option to use waze but I like to stay within the app since everything I need when I’m “on the clock” is there all in one screen.
  • Jul 21, 2021

    By Nathan Maxwell
    The "hotspots" are very slow to update, and it's fruitless to use them if you don't know the layout of your local restaurants anyways. Minor issues with Uber maps contesting information that Google Maps gives. Most importantly, there's no way to reach customers after you've marked that you delivered their food. Uber has botched the address several times, and luckily I was able to resolve it on my own - either by going door to door, or customers calling me directly. This needs to be fixed.
  • Jul 18, 2021

    By AmandandChris Holton
    Pay is pretty good for UberEATS, my complaint is that they now have a card so u can order a pay.... It also has a place to toggle it on and off depending if u want to do that. Well it doesn't matter it still sends order and pay even u don't want any that day... Which is very annoying, because some areas it's impossible to do.. u be waiting hours for a order since u have to stand in line like the rest then wait for the food which will take 45 mins or more...
  • Jul 26, 2021

    By Niall Peacock
    Hard to get in contact with Uber. No direct contact numbers or email addresses. Even when on an order it takes a long time. Not willing to help you out with food storage bags etc.. Also It would be far better if you could see the price of the job and distance before you accept, instead of just the price multiplier. Some merchants have their own set of rules that you have to follow as well such as mcdonalds, but you know nothing of these rules until you go to the merchant.
  • Jul 19, 2021

    By Brian C
    Sign up is like waiting for a timer to reach 0, but when it does, you still wait weeks more (I've read some people waited months even). It takes longer than it's supposed to for the background check to clear out in the app, despite they're 3rd party saying you're good to go. If you move to a different state and want to get promotions for that new state, you have to go through a background check again, so even more waiting. As soon as they decide to let you deliver, it's smooth sailing.
  • Useless Customer Service Oct 5, 2019

    By Kendall858
    I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day..
  • Jul 21, 2021

    By Behrooz Ahmadian
    After ages, we got some improvements in this app - just one, the new version of this doesn't ruin your mobile device with overheating anymore. But there are lots of other issues which should be aware of that. Navigation is awful. It leads me in the wrong way many times, at least two times lead me miles away to pick up the order, and when I arrived at the pickup location I found, I am the wrong place. After restarting the app, it set a new root to a different location with an opposite direction. We never get paid for some issues like this. I just drove for nothing. Changing the drop place - sometimes a hundred meters away - is another bug of this app which bothering me. Imagine you arrive at this destination, and you are about to check the flat number, suddenly you see place position on the map slightly changed some time it moves to another street. We have the geomagnetic sensor -or compass - in most mobile devices. So many times, I start moving in a direction app suggest to me - considering the direction of the arrow - when I start moving, I found I had to use the opposite direction. So, for me, the accuracy of the navigation rate is two from five. Pop up the menu to suggest some activities to the drive like " I am at the door" or something like that doesn't make the app smart, the only thing it does is distract the driver and missing the place. It is the most annoying feature of this app. It should be an option which we decide to send the message at the proper time. All we need is the accurate app with the proper navigation which lead us to the right place, not fancy stuff like that popup menu - sometimes it popped up when I am miles away from drop point-
  • Uber has failed Sep 15, 2018

    By gtre348
    What can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it).
  • Jul 2, 2021

    By Nickolaus Luhrs
    The app definitely needs work. Wrong coordinates, wrong phone numbers, missing apartment numbers. And when you try to be the good guy, and complete an order with bad info, the only solution customer service has is to cancel the order so you don't get paid, but of course Uber still does. "You can do whatever you want with the food" is spoken a hundred times a day, while questions like "Is the customer happy?" and "is the driver paid? " are never asked.
  • Jul 24, 2021

    By Sialele Lightsy
    This app sound on GPS just lost its sound, I have a hard time driving and keeping track on the screen as there's no sound. Sometimes its slow that I always miss my turns due to its slowness. Another thing I feel it would be faster to have a hand it to customer option. It would be faster and less time consuming.
  • Jul 27, 2021

    By Valerie Kehret
    Uber has the absolute WORST maps I've ever used. It's hard to believe it's a company that relies on it's maps to get people, food, etc. to correct destinations. It has gotten me lost more times than I can count. And it's embarrassing in front of the customers.I'm appalled as an Uber driver, I can't get a hold of a real person from Uber sopport 24 hours a day!! What if there is an emergency? I have to wait until 10am to report it. You should be ashamed Uber!! I'm about to go to Lyft.
  • Jul 19, 2021

    By Jacob Cox
    The app has so many basic issues. I can't update my 2 y/o profile picture. The locations are almost never right. They offer drivers to check in Google maps? That might as well be saying, "yeah we know it sucks." If you tap on personal preferences, it opens a blank page. I gave them a copy of my insurance card that wasn't approved, and I fixed the issue! I'm currently all clear and able to drive, but I still get like three emails a day telling me my insurance wasn't approved! And give us a raise!
  • Jul 10, 2021

    By Matt Moore
    I switched cities and had to do another background check. I've been doing these for years and normally they just take a couple days. We're going on almost amonth...Customer service is a joke. If you ever have problems accessing your account you will be placed in a forever canned message response from their "experts" in another country who don't even understand what you're trying to tell them. I was a diamond status driver but that means nothing to them. My advice, do lyft, door dash, instacart.
  • Uber is on its way out Sep 28, 2018

    By cant_stop_meow
    If you have not noticed Uber is trying everything they can to stay relevant, everything except the things that really matter. The first being listening to their customers both drivers and riders. Notice they change their logo, their app, their surge pricing, but they won’t change customer service... the reason this matters? Here is a real world example. The app automatically initializes the next part of the trip without me pushing a button. The reason this matters is because I had a ride with a stop and when I clicked at the stop, I let the passenger out. I then had to move the car to park and when I did it assumed we were done at the stop. As a result I missed out on roughly $6. When I called to explain this the lady that answered did not seem to have English as a first language. After that call she actually adjusted the ride so that I made less money. I called a second time and the gentlemen seem to struggle to understand my English as well. He too did not fix my issue. Do yourself a favor and avoid Uber. Edit Now the developers want me to take the time to submit another report about the issue. As I said uber does not get it. When drivers are out there and an issue with pay or trip arises we need it fix ASAP so we can get back to work. Missing out on money when the margins are already thin is crushing. So no I will not message you again, and like you are seeing everyday I am another driver who has moved on from Uber and not looked back.
  • Jul 4, 2021

    By Doug Phillips
    The app keeps logging me off while I'm on a trip. The GPS continually freezes up. This happened after a recent update around June 30th. This has been going on for days and I cannot drive until this is fixed. Using an Android phone Stylo 5. As of this post, I updated to the version 4.322.10000. And that's when the problems started for me. Uber support is no support at all. They even removed the ability to call support in my area. So I go to their Twitter account to log issues.
  • No Customer Service or Care for the Chronically Ill Mar 15, 2021

    By veronavixen
    I have been working with UberEats for over two years. I have a chronic health issue that makes working a “normal” job as impossible since I ebb & flow between being okay enough to work & extremely bedridden with a chronic disease. UberEats gave me the independence & sense of personhood I needed after my chronic disease took so much away from me - financial stability, my dream job, friends, family, the sense of safety. Until today. I was informed last week my background check was being redone. I agreed & then was informed first thing morning that I was able to work again. Awesome! I am feel good & have less then $30 in my account. I need to work. But when I go into the app, it says my background check is being processed. I am getting text messages to get out there to work. Even a notification in the app, but I can’t go online. I sent the online messages system over a dozen text messages over five hours with ZERO response. Uber is literally taking away the little I have left & won’t respond. You are keeping a chronically ill person from their prescriptions & making a living. With not even a response. If this is how you do business; I am better off on the street, which is going to happened to me. Thank you, Uber. I have defended you & worked with you for years before the pandemic & this is the gratitude I get shown. I hope you can sleep at night putting people who have very little out on the street.
  • Jul 14, 2021

    By Treasa Rowley
    Lately it has been a nightmare doing deliveries. The map malfunctions or gives totally wrong directions when it is working. Then when I drop off something, the app will not let me submit that I completed it so I have to call support multiple times to end up having to drive back home just to get it to process. I have unlimited data, 5G internet, and a hot spot. This shouldn't be an issue.
  • 4.98 driver here, the app is broken since last update! Aug 7, 2019

    By GoodGuysFTW
    Hi, hopefully someone from Uber (whom has any kind of authority) reads this. Not only are pick up locations wrong - I had to start calling every passenger during pick up, to confirm there location - but they also added a terrible function where if you decline 2-3 requests in a row it will log you out of the whole app, not just put you unavailable, so you have to put in your screen name and password and get it going again and turn on rides. Obviously during that log out multiple bad things could have happened like you lost your surge, you missed a turn, your focusing on and being required to do touch the app and try to type in names and passwords while driving - a safety hazard as well as chance of a ticket . Guys, there are reasons we don’t take every request that comes in, there are rating reasons first off. You have your multiple reasons too, like not showing destinations of the rides until they are picked up etc. please revert this log out function. I’m 4.98, have a new 2019 car, a completely clean driving record for over 20 years, and never have a problem. If I dont want to accept a ride from a bad apple or one that is behind me while I’m on the freeway with no exits in sight, or ones that are 16 mins away or even more, while I’m stuck in downtown after a mlb game, then I should be able to do that without punishment. Please revert to the app pre-most recent update.
  • Uber eats driver May 1, 2020

    By m gonzalez 84
    I recently started working and i love what i was doing with uber i would make all my delivery on time in order to keep the customer happy....i had some issue with some order and I reported uber with the situation...is a rough time do to covid 19 and most of the restaurants would tell to cancel the order because they had run out of item...i did my best to contact the customer and sometimes I didn’t get a response from them....i called uber support and most of the time i wouldn't get a response... even dough i make sure i delivers all my delivery uber decided to deactivate my account because they said i had incomplete delivery....there customer out here that would complain even dough they get their food deliver.... some customer use trick and say they didn't get their food in order to get their money back and just eat for free....is not our fault there some cruel people out here that would do harm to you just for fun...i feel bad and disappointed because i lose my way to provide money for my family...i Am pretty sure i was doing the best too keep my job and my earnings but uber decided too deactivate my account permanently ......i didn't agree with this decision because I followed all the guidelines and i was blame at no fault.... i did more than 100 delivery in 4 days and my rating was 92% but all this didn’t matter to uber specialized team.....all i hope is this issue to be best review and i would love too work for uber once again.....
  • Customer service is horrible Aug 1, 2018

    By Swaggmane310
    Honestly it’s a great way to make a little extra cash until you have a problem and have to call customer support. They literally had me on the line for over two hours just to tell me they could not help me. I had to wait about an hr for a supervisor for her to tell me the same thing. They are rude more than 80% will not be able to understand you and repeat the same thing meanwhile not answering your question. They get away with a lot of things because the only thing they can give out is a reference number. I asked a supervisor what Next steps I would have to take to get in contact with her boss. She said she was the highest there clearly lying. They are unprofessional and you can just tell they are reading off of a screen. Do yourself a favor and purchase a voice recorder app. Record all the conversations you have with them. They are very sneaky and Will lie to you to get one by you whenever they can. They’ve honestly push me to the point where I don’t even want to work for Uber because of them. Uber says they care but they changed nothing about their customer service. Anytime there’s an issue with the app Moneywise it’s always with your money, magically they never have issues with their part of the money. They try to act like they care but fail miserably every time. It’s sad that a multibillion dollar company would treat their business partner like trash but unfortunately that’s all Uber does

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