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Uber Driver

Uber Driver

Uber Technologies, Inc.

Be your own boss with Uber.

3.5 Ratings 3M+ Reviews 50M+ Downloads

Ratings & Reviews

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  • img Expert
    1. Turn your spare time into cash! Earn money driving for Uber with just your car and a working smartphone
    2. Plan your life around your income! Receive a forecast of rider activity over the next 24 hours so you can be in the best place at the best time
    3. No office, no bosses! Drive when you want, where you want - and watch the earnings accumulate

    Reviewed by Kaylin on August 20, 2018

  • Newer driver Jul 31, 2020

    By mel-buf
    I have driving for a few months and I do enjoy it and of course, love to make some extra money! With that being said, this app needs some work. Multiple times it has taken me to the wrong location to pick customers up. Clearly it’s annoying because I don’t get paid to have to drive somewhere else or trying to figure out where people are. Second, for instance, I was waiting in the driveway of someone’s house to pick them up. Uber told me I was “completely “ there yet and I literally had no where else to park and the customer made me wait like 10 minutes because of what they needed to bring. I did not get the wait time for that trip and I should have. Third, Uber should tell you the full trip details before accepting a ride. Some trips are not worth the drive, especially if I’m driving 15 minutes to get someone and only driving them 5 minutes. But if I don’t take the trip, my acceptance rating goes down. It shouldn’t be held against me. Also, there are times when I know I don’t want to drive anymore and I’m working on my last trip so when I drop the customer off, I’m going to go offline but Uber sends me multiple rides and knowing I’m done, I decline them. But I then get a bad acceptance rating because of it. There should be something that says “do you want this to be your last ride” so I don’t get anymore calls. Overall, I like doing it but there are definitely some cliches to the app.
  • Keeps logging me offline Sep 20, 2019

    By brobro9090
    I recently had a trip which I accepted, half way there the trip disappears, I close out the app and reopen it and the destination is back, I continue to the destination, pick up the passenger, drop her to her destination & complete the trip. About 20 seconds after I pull off the riders destination pops back up as if I hadn’t dropped them off yet. I click complete ride and it goes away. About another 20 seconds the same exact thing happens again. So I click complete ride once more. He continued doing that for about another 15 mins even while I’m going offline and canceling the ride over and over. Even while “offline” it would pop back up telling me now that I still never even gave the rider a ride at all, it would tell me her starting destination again. So I jus kept canceling the ride. Eventually that ride issue stopped and now whenever I go online, I’m online for a couple mins, put my phone down to down whatever, but leaving the driver app open to hear and see if a ping comes in. I’ll randomly look back at my phone and it’ll say “offline” when I know I was “online”. This JUST started happening so I’m a bit confused. It’s a nasty glitch that I’m afraid is causing me to miss $$. 😔
  • This app needs work Aug 17, 2019

    By bonkers !!
    I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!
  • There are good days and bad. Oct 24, 2019

    By Mgvivi83
    I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.
  • Need improvement for security Dec 7, 2018

    By Gabieriam
    Before I start with the security matter that concerns me I would like to highlight the fact that I put a destination that I was going to and what happened was that the gps put me trips that took me far away from where I was heading to and also I didn’t make it on time which shouldn’t be happening. Know the security concern, I live and drive in Miami. I started doing uber about a week ago and on my first day I picked up a person who was heading to the airport and started complaining because I was delayed dropping her off but it was because of the gps. It took me to a street one way to the right and the gps was telling me to take a left. At least I was familiar with the area and I could make a turn even though the person was complaining because I wasn’t taking the route the uber app was showing to her and to myself as well. But it could cause a huge accident, plus the gps is not very clear at the time of using it. Even though is not recomendable to switch apps I’d rather use Waze instead of the Uber navigation since the route directions can be confusing sometimes and the customers gets mad because I as a driver didn’t took the correct ways. Last but not least we should have the opportunity of having unlimited destinations to take more advantage of the app and other placed rather than only home. Otherwise, the app works really well overall.
  • Accomplishes the minimum Sep 18, 2020

    By Labdidhwjsdu
    After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
  • Apr 30, 2021

    By Tired_Panda _Person
    The GPS is useless, it made me take 3 lefts instead of a right once. Sometimes it takes me to totally random addresses, and assumes I can make turns in no turning lanes. It will send me somewhere I'm unable to drive through with my car, and you can't see the mistake it made until it's too late. GPS needs to be fixed, I just started putting the address in google maps and it works better. Other than that it's been great.
  • Apr 26, 2021

    By Shannon Kubik
    The app is not very user friendly on the Uber Eats driver end. I can't talk about the ride share end because I only do food deliveries. Things I wish were available are 1st customer address. It flashes for a short time when you are offered the order. After you accept the order you can't click on the customers name to see the address and map the best route while you wait for their food. Same with double orders please allow us to put a order on hold if wait time is extravagant
  • Uber Eats driver Jan 30, 2021

    By J______g
    The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
  • Newer driver Jul 31, 2020

    By mel-buf
    I have driving for a few months and I do enjoy it and of course, love to make some extra money! With that being said, this app needs some work. Multiple times it has taken me to the wrong location to pick customers up. Clearly it’s annoying because I don’t get paid to have to drive somewhere else or trying to figure out where people are. Second, for instance, I was waiting in the driveway of someone’s house to pick them up. Uber told me I was “completely “ there yet and I literally had no where else to park and the customer made me wait like 10 minutes because of what they needed to bring. I did not get the wait time for that trip and I should have. Third, Uber should tell you the full trip details before accepting a ride. Some trips are not worth the drive, especially if I’m driving 15 minutes to get someone and only driving them 5 minutes. But if I don’t take the trip, my acceptance rating goes down. It shouldn’t be held against me. Also, there are times when I know I don’t want to drive anymore and I’m working on my last trip so when I drop the customer off, I’m going to go offline but Uber sends me multiple rides and knowing I’m done, I decline them. But I then get a bad acceptance rating because of it. There should be something that says “do you want this to be your last ride” so I don’t get anymore calls. Overall, I like doing it but there are definitely some cliches to the app.
  • Keeps logging me offline Sep 20, 2019

    By brobro9090
    I recently had a trip which I accepted, half way there the trip disappears, I close out the app and reopen it and the destination is back, I continue to the destination, pick up the passenger, drop her to her destination & complete the trip. About 20 seconds after I pull off the riders destination pops back up as if I hadn’t dropped them off yet. I click complete ride and it goes away. About another 20 seconds the same exact thing happens again. So I click complete ride once more. He continued doing that for about another 15 mins even while I’m going offline and canceling the ride over and over. Even while “offline” it would pop back up telling me now that I still never even gave the rider a ride at all, it would tell me her starting destination again. So I jus kept canceling the ride. Eventually that ride issue stopped and now whenever I go online, I’m online for a couple mins, put my phone down to down whatever, but leaving the driver app open to hear and see if a ping comes in. I’ll randomly look back at my phone and it’ll say “offline” when I know I was “online”. This JUST started happening so I’m a bit confused. It’s a nasty glitch that I’m afraid is causing me to miss $$. 😔
  • This app needs work Aug 17, 2019

    By bonkers !!
    I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!
  • There are good days and bad. Oct 24, 2019

    By Mgvivi83
    I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.
  • Need improvement for security Dec 7, 2018

    By Gabieriam
    Before I start with the security matter that concerns me I would like to highlight the fact that I put a destination that I was going to and what happened was that the gps put me trips that took me far away from where I was heading to and also I didn’t make it on time which shouldn’t be happening. Know the security concern, I live and drive in Miami. I started doing uber about a week ago and on my first day I picked up a person who was heading to the airport and started complaining because I was delayed dropping her off but it was because of the gps. It took me to a street one way to the right and the gps was telling me to take a left. At least I was familiar with the area and I could make a turn even though the person was complaining because I wasn’t taking the route the uber app was showing to her and to myself as well. But it could cause a huge accident, plus the gps is not very clear at the time of using it. Even though is not recomendable to switch apps I’d rather use Waze instead of the Uber navigation since the route directions can be confusing sometimes and the customers gets mad because I as a driver didn’t took the correct ways. Last but not least we should have the opportunity of having unlimited destinations to take more advantage of the app and other placed rather than only home. Otherwise, the app works really well overall.
  • Accomplishes the minimum Sep 18, 2020

    By Labdidhwjsdu
    After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
  • Apr 30, 2021

    By Tired_Panda _Person
    The GPS is useless, it made me take 3 lefts instead of a right once. Sometimes it takes me to totally random addresses, and assumes I can make turns in no turning lanes. It will send me somewhere I'm unable to drive through with my car, and you can't see the mistake it made until it's too late. GPS needs to be fixed, I just started putting the address in google maps and it works better. Other than that it's been great.
  • Apr 26, 2021

    By Shannon Kubik
    The app is not very user friendly on the Uber Eats driver end. I can't talk about the ride share end because I only do food deliveries. Things I wish were available are 1st customer address. It flashes for a short time when you are offered the order. After you accept the order you can't click on the customers name to see the address and map the best route while you wait for their food. Same with double orders please allow us to put a order on hold if wait time is extravagant
  • Uber Eats driver Jan 30, 2021

    By J______g
    The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
  • Apr 28, 2021

    By Lashay Dexter
    I enjoy working for Uber delivery but it's so many things that need to be fixed starting with GPS. 2, thing I think you should be able to get in contact with customer service anytime not just when you on a trip that's very inconvenient. 3, I think sometime Uber be holding back on trips causing you not to make as much money as you can make. 4, I think the trip fare is unfair especially when you're driving around burning gas if you don't make tips you don't make money. 5, discount on gas.
  • Apr 23, 2021

    By Adventures of the Bald and Beautiful
    App is slow, doesn't update when there is an update, doesn't map correct directions 50% of the time, has wrong street names, too. The hours for some of the more popular restaurants are incorrect and trips come through for them all the time after they've closed. I try to call support and I have waited 10+ minutes on hold with no answer so I cancel the trip wasting time, money and effort because I drive to the restaurant. And on top of that, we are penalized for canceling trips.
  • May 4, 2021

    By Derek Clay
    The pay scale has changed dramaticly in the last 2 months. You get next to nothing for deliveries now. For instance you would get 7 extra dollars for completing 5 deliveries or 10 extra for 8 deliveries, that promotion no longer exists and hasnt for the last month or so. Also the base delivery pay has decreased. Now you barely get 50 cents per mile, I've had multiple deliveries over 10 plus miles and didn't even get 5 bucks. They need to go back to the way things were. Ive switched to doordash
  • May 5, 2021

    By Ganja _ Toni
    Extremely difficult to get support. I referred my partner to deliever with uber and when he did, because we share similar information, they crossed our accounts. On top of that security issue, I was trying for 2-3 days to get someone to actually try to understand me. But instead I was passed off from person to person. It must have been about 6 persons and 3 emails, 2 days later that someone took the time to ask questions and understand me. Today, my name is spelt incorrectly not requested by me.
  • May 2, 2021

    By Ett t
    I am at a loss for words. How terrible how awful how atrocious the new update is. I've done 7 trips tonight and had to call Uber support five out of seven times. Keep in mind that this does not include the cancellations that I've had due to Uber's mismanagement of time. The update before was so simple they shouldn't have fixed something that wasn't broken. The one big deal I have with the new update is they do not tell you there are two orders when you accept the request. Continued....
  • Useless Customer Service Oct 5, 2019

    By Kendall858
    I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day..
  • May 2, 2021

    By Linda clarkson
    The new update is absolutly awful! The app is harder to read. It looks cheap like grubhub or postmates. Should not try to fix what isn't broke. The new update needs to be removed. I prefer to go back to the way the app was before the update with the green starting point and the red stopping point. All dark grey makes it harder to read while driving. The large dark block that Uber Eats used when an order came in was easier to read. I love working for Uber Eats but now it is harder to make money!
  • Uber has failed Sep 15, 2018

    By gtre348
    What can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it).
  • May 6, 2021

    By Sherise Earp
    I really don't like the fact that I am required to approve Uber to show over other apps when i'm online. For example, if I am using the calculator to add up what I have earned & an order pings my phone, I cannot see the map of where the pickup or delivery is. All I can see is the trip amount details & the decline button.
  • Uber is on its way out Sep 28, 2018

    By cant_stop_meow
    If you have not noticed Uber is trying everything they can to stay relevant, everything except the things that really matter. The first being listening to their customers both drivers and riders. Notice they change their logo, their app, their surge pricing, but they won’t change customer service... the reason this matters? Here is a real world example. The app automatically initializes the next part of the trip without me pushing a button. The reason this matters is because I had a ride with a stop and when I clicked at the stop, I let the passenger out. I then had to move the car to park and when I did it assumed we were done at the stop. As a result I missed out on roughly $6. When I called to explain this the lady that answered did not seem to have English as a first language. After that call she actually adjusted the ride so that I made less money. I called a second time and the gentlemen seem to struggle to understand my English as well. He too did not fix my issue. Do yourself a favor and avoid Uber. Edit Now the developers want me to take the time to submit another report about the issue. As I said uber does not get it. When drivers are out there and an issue with pay or trip arises we need it fix ASAP so we can get back to work. Missing out on money when the margins are already thin is crushing. So no I will not message you again, and like you are seeing everyday I am another driver who has moved on from Uber and not looked back.
  • May 6, 2021

    By chris Thomson
    Awful...Doordash is a hundred times easier to use. Zero exactly ZERO customer service. I mean there isn't even an avenue for customer service unless you're actually driving for them at that moment. I tried to log in and I get a red message telling me to "opt in" to messages so I do and nothing happens. Don't waste your time with uber go to anything else but uber. Thanks for nothing uber customer service.

No reviews available

  • img Expert
    1. Turn your spare time into cash! Earn money driving for Uber with just your car and a working smartphone
    2. Plan your life around your income! Receive a forecast of rider activity over the next 24 hours so you can be in the best place at the best time
    3. No office, no bosses! Drive when you want, where you want - and watch the earnings accumulate

    Reviewed by Kaylin on August 20, 2018

  • Newer driver Jul 31, 2020

    By mel-buf
    I have driving for a few months and I do enjoy it and of course, love to make some extra money! With that being said, this app needs some work. Multiple times it has taken me to the wrong location to pick customers up. Clearly it’s annoying because I don’t get paid to have to drive somewhere else or trying to figure out where people are. Second, for instance, I was waiting in the driveway of someone’s house to pick them up. Uber told me I was “completely “ there yet and I literally had no where else to park and the customer made me wait like 10 minutes because of what they needed to bring. I did not get the wait time for that trip and I should have. Third, Uber should tell you the full trip details before accepting a ride. Some trips are not worth the drive, especially if I’m driving 15 minutes to get someone and only driving them 5 minutes. But if I don’t take the trip, my acceptance rating goes down. It shouldn’t be held against me. Also, there are times when I know I don’t want to drive anymore and I’m working on my last trip so when I drop the customer off, I’m going to go offline but Uber sends me multiple rides and knowing I’m done, I decline them. But I then get a bad acceptance rating because of it. There should be something that says “do you want this to be your last ride” so I don’t get anymore calls. Overall, I like doing it but there are definitely some cliches to the app.
  • Keeps logging me offline Sep 20, 2019

    By brobro9090
    I recently had a trip which I accepted, half way there the trip disappears, I close out the app and reopen it and the destination is back, I continue to the destination, pick up the passenger, drop her to her destination & complete the trip. About 20 seconds after I pull off the riders destination pops back up as if I hadn’t dropped them off yet. I click complete ride and it goes away. About another 20 seconds the same exact thing happens again. So I click complete ride once more. He continued doing that for about another 15 mins even while I’m going offline and canceling the ride over and over. Even while “offline” it would pop back up telling me now that I still never even gave the rider a ride at all, it would tell me her starting destination again. So I jus kept canceling the ride. Eventually that ride issue stopped and now whenever I go online, I’m online for a couple mins, put my phone down to down whatever, but leaving the driver app open to hear and see if a ping comes in. I’ll randomly look back at my phone and it’ll say “offline” when I know I was “online”. This JUST started happening so I’m a bit confused. It’s a nasty glitch that I’m afraid is causing me to miss $$. 😔
  • Hope for a minor change Aug 21, 2018

    By nola2251979
    Thanks Uber for giving me a way to earn extra income. As of now, I have had only good experience working but one incident.. A customer reported that I was driving while intoxicated and was swerving, which I can only laugh at the report.. My body rejects alcohol and even smelling it causes me to lose my breath so in no way can I consumerist.. I probably would not have made a big deal about it but, there was a concert and I was unable to drive... Uber should force each driver to submit to a alcohol and drug test any time a report of this topics is made so drivers can quickly return to work.. if driver is has a negative result, the rider who report the issues should pay for the test and any lost wages that has occurred due to the false claim... Uber has already given me 2 drug test which I passed so I was willing to submit to a third.. Uber should also have bonus like Lyft does so we can be encouraged to drive... One last issue, for whatever reason, a friend I invited to drive always gets promotion bonus and I Never do.... being here for 2.5 years you can only imagine the bitterness I feel towards this issue.... can someone please let me know the EXACT reason why I’m not able to get the same promotion bonus...
  • Uber Review Dec 29, 2018

    By Hono Danny
    Im enjoying driving Uber meet any ethnic nationality and driving with the spirit of Aloha. here in hawaii very high cost of living i got 3 wonderfull kids that keep me going. when my fren Paul introduce to me if I wanna do Uber sure why not i started my application last 3 months ago and did not meet the requirements for my 02 honda odyssey. so i ask my family if i can borrow money so i can start Uber i waited 3 months finally somebody got good hearts to land me money i find this car on social media its 08 honda fit so this month i continue my application and thank god went thru so i started driving i did finish my 30 trips in 3 days so i contacted Uber if do i get the promotion bunos ive been notified that ive alredy pass 90 days my heart sank i didnt wanna talk and quit should be considerate and understanding that i did 30 trips in 3 days cuz my application doesnt went thru when i started my application how can i starts picking up passenger if i didnt have the ride and its denied should be better if im approve and then starts counting 90 days. im expecting my bonus to pay my brother i should be more enjoying and happier driving with Uber if i got my bonus luckily my fren Paul convince me keep going and i try my best to go back on the road.. Mahalo Nui Loa!! Danny
  • Uber Eats driver Jan 30, 2021

    By J______g
    The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
  • Apr 28, 2021

    By Lashay Dexter
    I enjoy working for Uber delivery but it's so many things that need to be fixed starting with GPS. 2, thing I think you should be able to get in contact with customer service anytime not just when you on a trip that's very inconvenient. 3, I think sometime Uber be holding back on trips causing you not to make as much money as you can make. 4, I think the trip fare is unfair especially when you're driving around burning gas if you don't make tips you don't make money. 5, discount on gas.
  • May 5, 2021

    By Duayne Nelson
    The app is okay it just has major glitches where it tells you to go in the wrong directions or it also will tell you to take a right out of a driveway go straight and make a U-turn instead of just have you take it out of the driveway and when you call Uber support to let them know they say there's nothing wrong with the app but I know that there is something wrong because I drive everyday
  • Apr 27, 2021

    By Stephen Maggi
    Very good way to earn extra pocket money. App does sometimes lag and the internal GPS will have you doing circles around the location your are delivering too. Also, will occasionally send you on a long route instead of a more direct route with a shorter distance and time. But once used to having to double check the app routes and form your own delivery route, it works well and will help you to pay your bills.
  • This app needs work Aug 17, 2019

    By bonkers !!
    I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!
  • There are good days and bad. Oct 24, 2019

    By Mgvivi83
    I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.
  • Need improvement for security Dec 7, 2018

    By Gabieriam
    Before I start with the security matter that concerns me I would like to highlight the fact that I put a destination that I was going to and what happened was that the gps put me trips that took me far away from where I was heading to and also I didn’t make it on time which shouldn’t be happening. Know the security concern, I live and drive in Miami. I started doing uber about a week ago and on my first day I picked up a person who was heading to the airport and started complaining because I was delayed dropping her off but it was because of the gps. It took me to a street one way to the right and the gps was telling me to take a left. At least I was familiar with the area and I could make a turn even though the person was complaining because I wasn’t taking the route the uber app was showing to her and to myself as well. But it could cause a huge accident, plus the gps is not very clear at the time of using it. Even though is not recomendable to switch apps I’d rather use Waze instead of the Uber navigation since the route directions can be confusing sometimes and the customers gets mad because I as a driver didn’t took the correct ways. Last but not least we should have the opportunity of having unlimited destinations to take more advantage of the app and other placed rather than only home. Otherwise, the app works really well overall.
  • Accomplishes the minimum Sep 18, 2020

    By Labdidhwjsdu
    After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
  • Apr 30, 2021

    By Tired_Panda _Person
    The GPS is useless, it made me take 3 lefts instead of a right once. Sometimes it takes me to totally random addresses, and assumes I can make turns in no turning lanes. It will send me somewhere I'm unable to drive through with my car, and you can't see the mistake it made until it's too late. GPS needs to be fixed, I just started putting the address in google maps and it works better. Other than that it's been great.
  • Apr 26, 2021

    By Shannon Kubik
    The app is not very user friendly on the Uber Eats driver end. I can't talk about the ride share end because I only do food deliveries. Things I wish were available are 1st customer address. It flashes for a short time when you are offered the order. After you accept the order you can't click on the customers name to see the address and map the best route while you wait for their food. Same with double orders please allow us to put a order on hold if wait time is extravagant
  • Recommended Uber driver app improvements Feb 18, 2019

    By Cynthianica20
    I give it a 3 because after Ubering for a week, sometimes it takes me on toll routes without notifying me ahead of time. Since I don’t have a sunpass in the state of Florida. Then I have to go online and look for the bill for my toll. I wish it had a feature where I can avoid tolls like the app Waze offers. Also one the iPhone gps. Another reason is it’s not current with road construction within the city you are driving. This would be an amazing feature to avoid long drive times with and without the customer in the vehicle so we can avoid traffic build up. Also I’ve noticed when it tries to cut through some turns within plazas or a neighborhood, sometimes I approach an intersection that’s only one way and then I have to think quick and come up on when to bust a U turn so that the gps can reroute quickly. As an Uber driver I am required to have a profile photo. When an alert comes through on the gps I wish I can see my Uber riders photo so that in a large crowd, I know who to look for and kind of know what he or she looks like. It would be helpful if the rider is ordering a ride, that they confirm how many seats would be taken. I’m aware that it gives you the option to use waze but I like to stay within the app since everything I need when I’m “on the clock” is there all in one screen.
  • May 5, 2021

    By Jeffrey Schumacher
    There are many glitches with the app, which can result in some of the abundance of its inaccuracies. HOWEVER, I rather enjoy working with deliveries generally, and when it (the app) properly, it flows well and the design interface is optimal, if you will. I could have a meeting with y'all at corporate and straighten things out with the app and innovate the things that you're doing right .
  • Apr 30, 2021

    By Ryan RJ
    2 things to fix for 5 star: 1 the navigation shouldn't need to open a separate Google maps window...why not keep it as with navigation inside the uber driver app? 2. Earnings needs to show quest promotions in its own line because quest progress goes away when it reaches the end date so its hard to check where my quest money was applied. Optional 3...track total miles..would really love that
  • Apr 23, 2021

    By Adventures of the Bald and Beautiful
    App is slow, doesn't update when there is an update, doesn't map correct directions 50% of the time, has wrong street names, too. The hours for some of the more popular restaurants are incorrect and trips come through for them all the time after they've closed. I try to call support and I have waited 10+ minutes on hold with no answer so I cancel the trip wasting time, money and effort because I drive to the restaurant. And on top of that, we are penalized for canceling trips.
  • May 4, 2021

    By Derek Clay
    The pay scale has changed dramaticly in the last 2 months. You get next to nothing for deliveries now. For instance you would get 7 extra dollars for completing 5 deliveries or 10 extra for 8 deliveries, that promotion no longer exists and hasnt for the last month or so. Also the base delivery pay has decreased. Now you barely get 50 cents per mile, I've had multiple deliveries over 10 plus miles and didn't even get 5 bucks. They need to go back to the way things were. Ive switched to doordash
  • Useless Customer Service Oct 5, 2019

    By Kendall858
    I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day..
  • Uber has failed Sep 15, 2018

    By gtre348
    What can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it).
  • May 6, 2021

    By Sherise Earp
    I really don't like the fact that I am required to approve Uber to show over other apps when i'm online. For example, if I am using the calculator to add up what I have earned & an order pings my phone, I cannot see the map of where the pickup or delivery is. All I can see is the trip amount details & the decline button.
  • May 6, 2021

    By C H
    Please fix this app. 99% of the time when a reservation request comes in, I respond within 5 Seconds and always get a message saying another driver has taken this request and then I get a network error. This goes on all night long so I have to turn my phone off now. Please fix this
  • May 5, 2021

    By Ganja _ Toni
    Extremely difficult to get support. I referred my partner to deliever with uber and when he did, because we share similar information, they crossed our accounts. On top of that security issue, I was trying for 2-3 days to get someone to actually try to understand me. But instead I was passed off from person to person. It must have been about 6 persons and 3 emails, 2 days later that someone took the time to ask questions and understand me. Today, my name is spelt incorrectly not requested by me.
  • May 2, 2021

    By Ett t
    I am at a loss for words. How terrible how awful how atrocious the new update is. I've done 7 trips tonight and had to call Uber support five out of seven times. Keep in mind that this does not include the cancellations that I've had due to Uber's mismanagement of time. The update before was so simple they shouldn't have fixed something that wasn't broken. The one big deal I have with the new update is they do not tell you there are two orders when you accept the request. Continued....
  • May 2, 2021

    By Linda clarkson
    The new update is absolutly awful! The app is harder to read. It looks cheap like grubhub or postmates. Should not try to fix what isn't broke. The new update needs to be removed. I prefer to go back to the way the app was before the update with the green starting point and the red stopping point. All dark grey makes it harder to read while driving. The large dark block that Uber Eats used when an order came in was easier to read. I love working for Uber Eats but now it is harder to make money!
  • Uber is on its way out Sep 28, 2018

    By cant_stop_meow
    If you have not noticed Uber is trying everything they can to stay relevant, everything except the things that really matter. The first being listening to their customers both drivers and riders. Notice they change their logo, their app, their surge pricing, but they won’t change customer service... the reason this matters? Here is a real world example. The app automatically initializes the next part of the trip without me pushing a button. The reason this matters is because I had a ride with a stop and when I clicked at the stop, I let the passenger out. I then had to move the car to park and when I did it assumed we were done at the stop. As a result I missed out on roughly $6. When I called to explain this the lady that answered did not seem to have English as a first language. After that call she actually adjusted the ride so that I made less money. I called a second time and the gentlemen seem to struggle to understand my English as well. He too did not fix my issue. Do yourself a favor and avoid Uber. Edit Now the developers want me to take the time to submit another report about the issue. As I said uber does not get it. When drivers are out there and an issue with pay or trip arises we need it fix ASAP so we can get back to work. Missing out on money when the margins are already thin is crushing. So no I will not message you again, and like you are seeing everyday I am another driver who has moved on from Uber and not looked back.
  • May 6, 2021

    By chris Thomson
    Awful...Doordash is a hundred times easier to use. Zero exactly ZERO customer service. I mean there isn't even an avenue for customer service unless you're actually driving for them at that moment. I tried to log in and I get a red message telling me to "opt in" to messages so I do and nothing happens. Don't waste your time with uber go to anything else but uber. Thanks for nothing uber customer service.
  • No Customer Service or Care for the Chronically Ill Mar 15, 2021

    By veronavixen
    I have been working with UberEats for over two years. I have a chronic health issue that makes working a “normal” job as impossible since I ebb & flow between being okay enough to work & extremely bedridden with a chronic disease. UberEats gave me the independence & sense of personhood I needed after my chronic disease took so much away from me - financial stability, my dream job, friends, family, the sense of safety. Until today. I was informed last week my background check was being redone. I agreed & then was informed first thing morning that I was able to work again. Awesome! I am feel good & have less then $30 in my account. I need to work. But when I go into the app, it says my background check is being processed. I am getting text messages to get out there to work. Even a notification in the app, but I can’t go online. I sent the online messages system over a dozen text messages over five hours with ZERO response. Uber is literally taking away the little I have left & won’t respond. You are keeping a chronically ill person from their prescriptions & making a living. With not even a response. If this is how you do business; I am better off on the street, which is going to happened to me. Thank you, Uber. I have defended you & worked with you for years before the pandemic & this is the gratitude I get shown. I hope you can sleep at night putting people who have very little out on the street.
  • 4.98 driver here, the app is broken since last update! Aug 7, 2019

    By GoodGuysFTW
    Hi, hopefully someone from Uber (whom has any kind of authority) reads this. Not only are pick up locations wrong - I had to start calling every passenger during pick up, to confirm there location - but they also added a terrible function where if you decline 2-3 requests in a row it will log you out of the whole app, not just put you unavailable, so you have to put in your screen name and password and get it going again and turn on rides. Obviously during that log out multiple bad things could have happened like you lost your surge, you missed a turn, your focusing on and being required to do touch the app and try to type in names and passwords while driving - a safety hazard as well as chance of a ticket . Guys, there are reasons we don’t take every request that comes in, there are rating reasons first off. You have your multiple reasons too, like not showing destinations of the rides until they are picked up etc. please revert this log out function. I’m 4.98, have a new 2019 car, a completely clean driving record for over 20 years, and never have a problem. If I dont want to accept a ride from a bad apple or one that is behind me while I’m on the freeway with no exits in sight, or ones that are 16 mins away or even more, while I’m stuck in downtown after a mlb game, then I should be able to do that without punishment. Please revert to the app pre-most recent update.
  • Apr 23, 2021

    By Rick Houpt
    App sucks. Support is worse. There is a promotion program that requires you to drive to the geographic center of the area you serve. At First a half a block was close enough. The circle keeps shrinking. Down to less than 5 feet. But that center point is inside the fence of a private residence now. 4 requests to fix of many months and no action taken by Support
  • Uber eats driver May 1, 2020

    By m gonzalez 84
    I recently started working and i love what i was doing with uber i would make all my delivery on time in order to keep the customer happy....i had some issue with some order and I reported uber with the situation...is a rough time do to covid 19 and most of the restaurants would tell to cancel the order because they had run out of item...i did my best to contact the customer and sometimes I didn’t get a response from them....i called uber support and most of the time i wouldn't get a response... even dough i make sure i delivers all my delivery uber decided to deactivate my account because they said i had incomplete delivery....there customer out here that would complain even dough they get their food deliver.... some customer use trick and say they didn't get their food in order to get their money back and just eat for free....is not our fault there some cruel people out here that would do harm to you just for fun...i feel bad and disappointed because i lose my way to provide money for my family...i Am pretty sure i was doing the best too keep my job and my earnings but uber decided too deactivate my account permanently ......i didn't agree with this decision because I followed all the guidelines and i was blame at no fault.... i did more than 100 delivery in 4 days and my rating was 92% but all this didn’t matter to uber specialized team.....all i hope is this issue to be best review and i would love too work for uber once again.....
  • Drivers manipulating the Uber Queue at the airport and Uber does nothing about it Mar 4, 2020

    By So Called Uber Partner
    There are plenty of drivers manipulating the Uber Queue at IAH and Uber doesn’t do anything about it. I bought a $90k vehicle to be able to accept Uber Black SUV trips and all I can do is 1 to 2 trips from the airport in a 14 hour period. There are plenty of drivers manipulating the queue by somehow getting diamond status, some get it right of the back when they open an account which we believe is someone inside of Uber doing this, and requesting fake trips to the airport, canceling them when they’re on airport property and getting priority queue when they enter the waiting lot. This is causing the rest of us drivers, that are doing everything legally, to have to wait 5 to 10 hours for one request while we watch these other drivers go in and out of the queue constantly all day long. Myself along with plenty of other drivers have brought this to Ubers attention but nothing has been done. We’ve even given Uber reps the information of a lot of these drivers and instead we have received fraud alerts on our accounts. So I guess we all have 2 options. We either keep quiet and accept what’s going on so we don’t get punished or jump on the bandwagon and figure out exactly how the others are manipulating their accounts and cheat also. Great job UBER. The way I see it Uber doesn’t care what the others are doing because they’re making Uber money regardless.

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