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  • img Community
    I remember while visiting Timisoara, Romania, the Uber drive cost was nearly half the cost of a taxi drive. It is an obvious app, but it saved me money without sacrificing time and ensuring I was always on time.
    img by Antonio
    2 years ago
  • img Community
    A quick 10-minute trip from hostel to a club, then another 10 minutes back home and so on - small travel costs easily adds up over 7 days. Uber allows you to split trip fees between multiple users, so you won’t have to deal with exchanging $5 and $10 bills.
    img by Antonio
    2 years ago
  • img Community
    Want to go around the city of Chicago in a cost-efficient way? Use Uber pool to ride-share with other passengers who will go to the same destination as you. You easily slash off more than $10 on your whole day fair using this.
    img by Sharon
    2 years ago
  • img Community
    When traveling in Croatia, Uber is one app that you must have for booking taxis. This app is as reliable as it could get, even if you’re only traveling 5 km from your hotel to eat dinner at a famous restaurant.
    img by Christina
    2 years ago
  • img Community
    Very crowded. Gets you places faster
    img by Crystal
    1 year ago
  • img Community

    Experience for call taxi Feb 20, 2021

    By Νεκτάριος Καρβέλας
    Very fast app for call taxi in Athens
  • img Community

    Simple and useful travel Feb 15, 2021

    By Mark
    A great app. Aftering using it for many years, I still am amazed with how great it is.
  • img Expert
    1. Available in more than 630 cities worldwide for your most convenient public transportation
    2. See your driver's picture, rating, # of rides given, vehicle details including LIC#, and track their car on a real-time map before arrival
    3. Choose your level of luxury travel: UberX (affordable individual), UberPOOL (economy carpool), or UberBLACK (luxury vehicles)

    Reviewed by Kaylin on February 9, 2018

  • Use at your own risk! Oct 2, 2019

    By HonestyWithASideOfFries
    I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
  • Mediocre support and service Mar 11, 2019

    By Jalmae
    If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
  • img Expert
    1. Available in more than 630 cities worldwide for your most convenient public transportation
    2. See your driver's picture, rating, # of rides given, vehicle details including LIC#, and track their car on a real-time map before arrival
    3. Choose your level of luxury travel: UberX (affordable individual), UberPOOL (economy carpool), or UberBLACK (luxury vehicles)

    Reviewed by Kaylin on February 9, 2018

  • img Community

    Experience for call taxi Feb 20, 2021

    By Νεκτάριος Καρβέλας
    Very fast app for call taxi in Athens
  • img Community

    Simple and useful travel Feb 15, 2021

    By Mark
    A great app. Aftering using it for many years, I still am amazed with how great it is.
  • Use at your own risk! Oct 2, 2019

    By HonestyWithASideOfFries
    I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
  • Mediocre support and service Mar 11, 2019

    By Jalmae
    If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
  • It seems drivers forget Jul 31, 2021

    By elisabeth_23
    We’re the customers. We’re not your friend or family or significant other. We’re not entitled to talk to you! And a tip is generous it’s not owed but please appreciate it when given! I had a driver who asked me why drivers have rated me poorly. Because I didn’t have 5 stars. I have a rating of 4.8. Which made me feel really uncomfortable because I never caused a driver an issue, I am quiet. I keep my bags in the floor, I respect their car. I say “hi” and “thank you”. You get my point. I always TIP! Sometimes I forget but I always tip. I tip what I can and based off how I felt about the experience & distance. He told me apparently drivers where I live go by how attracted they are towards you , if you’re black or part of the LBGT community they will automatically rate you low which blocks you from Ubers making it hard for Ubers to see your request. Drivers you’re not picking people up for your pleasure! You’re providing us where we need to go! I honestly never get thanked for my tips it’s once in a blue moon. But they want to complain! I would like to know who is rating me to avoid these drivers! I want to feel comfortable. Seems like everyone just does it for money not the value of providing someone with help to get somewhere but expects to feel entitled and wants the best tips. Learn to thank your tippers no matter what they tip and stop rating passengers poorly for no legitimate reason! And don’t think we owe you conversation.
  • The worst customer service you ever! Nov 1, 2017

    By t dizz
    Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
  • Pickup times getting worse and worse Mar 4, 2018

    By Masmusic9
    When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
  • Oct 23, 2021

    By DJ REZEREKT
    App is incredible...the drivers however are a draw of straws. Lost my cell in my driver's car..contacted uber within 10 minutes of getting out ...they emailed and said they would have driver call me. Never heard from driver but I DID get a call from my cell phone from a passenger who decided to hold it for ransom. I let him keep it locked and attached to my email. Very expensive paperweight for him...expensive loss for me. They need better ways to deal with lost items and accountability
  • Uber Cash error Jun 10, 2021

    By Joe bidens deep throat
    Hello there! I love Uber and it’s convenience, I haven’t had too many irrational complaints about the app and know how to work around the fluctuate prices every here and there, so Uber is truly a great app for transportation! However, I am having this very annoying issue with Uber Cash where every time I try to load money into my Uber Cash account it gives me an error. I have already gotten three different assistance try to help me with this issue and I appreciate them for assisting me, however none of their suggestions had helped me with my issue. I’ve tried using different payment methods, restarting the app, signing in and out, deleting the app, using another device, ensured it wasn’t my card issuer that induced the errors, and updated the app and none of these have solved my consistent problem. I believe I may have tried every single solution and have come to the conclusion that it is not me, nor is it my phone or my card issuer but that it is the app itself that is giving me this error. I would truly love if you guys got this error fixed, I really want to start using this method of payment, knowing that this could be an easier way to save money rather than constantly going broke over Uber rides to locations close to me! I hope someone sees this, proceeds to resolve the problem and an update to the Uber app is issued soon! Thank you!
  • Oct 25, 2021

    By Mbali Mashele
    The app works. Although sometimes it's very slow or glitchy. Sometimes there are no cars available or it takes very long to find a car. My experience has been fine so far although the prices keep increasing drastically. One day a ride could be R70 and the next it is R125. So it's not sustainable for an everyday thing. And they will not allow you to delete your account, should you want to do that. So keep that in mind.
  • Oct 25, 2021

    By Under_ _Stasis
    I got charged 25 dollars for an uber pass that i havent ever even used. Im upset cause i need the money and it was stripped from me. I think its stupid that you get charged when youve never even had a ride before. I want my money back. It says theres a call support button in the app but it doesnt show up when you look in the help section. Thanks for taking my money and ruining my day. I want a refund :(
  • Oct 14, 2021

    By Empire A
    It used to be a great app, i used it for everything, but since drivers are just wasting your time by canceling the trips, sometimes even at the point of pick up, and its not just once but sometimes it happens to the point of not having any drivers available. The reason: they dont accept debit/credit cards anymore, just cash. And it is for every trip i request. Totally disapointed. I wont use it again! :(
  • Oct 20, 2021

    By Niveditha Prabhu
    I don't know if this is a glitch but the ride just won't end even after paying by cash. This glitch has been going on for more Than two hours now. Even if the ride ends I'll have to pay additionally to continue using uber. I tried calling the driver but couldn't get a line. Tried contacting toll free number but still wouldnt connect. Pathetic service. Don't use this app. Your services have gone from best to worst in a matter of few rides. Wish I could give zero stars
  • Oct 22, 2021

    By Krystan Taylor
    Extra fees now. Especially when they try say rides are limited so they raise the price. I use other services when this happens. Most drivers are impatient, rude and barely speak English. Can't even follow simple directions. And I swear one driver only just got his licence before we got in. Can never find my driveway and make us walk up the street. I do praise, tip and enjoy the good service of the few that aim to please & can drive. Unhappy how it is lately though. Needs revamp.
  • Money Scammers and poor customer service Jun 10, 2021

    By Nate D. Simmons
    I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
  • Oct 22, 2021

    By Ramakrishnan V
    Deciding to uninstall app because of pathetic driver experiences recently and lack of support from Uber. Uber has done nothing to resolve my issue. I had two more issues to be addressed: 1. I wasn't able to schedule a ride and no clear error message was there. No updates in FAQ section. 2. I want to remove the business profile. Where is the guidelines for that?
  • Oct 21, 2021

    By Wing Li
    Really not user friendly. I pinned where i really was on the map, the app always "translate" my pinned location into a street no. or a building name, and then the app automatically changed my pinned location so sometimes the driver went to the other side of the building which is another street and made the route longer than it really took. Stupid.
  • Avoid until the apps many bugs are fixed. Feb 6, 2018

    By Therearebetterchoices
    The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
  • Oct 24, 2021

    By Dark Heart
    DON'T DOWNLOAD UBER!!!! The prices are always wrong and the drivers are all rude. I've never gotten a fair price on any ride I've ever booked with uber. There's no customer service when something goes wrong and there's no number to call about unfair prices on rides. The price should be determined by the mileage/distance of the trip. Uber likes to price the trips based on how many and how close drivers are to you. This is WRONG!!!! Uber y'all need to update your system now.
  • img Community
    I remember while visiting Timisoara, Romania, the Uber drive cost was nearly half the cost of a taxi drive. It is an obvious app, but it saved me money without sacrificing time and ensuring I was always on time.
    img by Antonio
    2 years ago
  • img Community
    A quick 10-minute trip from hostel to a club, then another 10 minutes back home and so on - small travel costs easily adds up over 7 days. Uber allows you to split trip fees between multiple users, so you won’t have to deal with exchanging $5 and $10 bills.
    img by Antonio
    2 years ago
  • img Community
    Want to go around the city of Chicago in a cost-efficient way? Use Uber pool to ride-share with other passengers who will go to the same destination as you. You easily slash off more than $10 on your whole day fair using this.
    img by Sharon
    2 years ago
  • img Community
    When traveling in Croatia, Uber is one app that you must have for booking taxis. This app is as reliable as it could get, even if you’re only traveling 5 km from your hotel to eat dinner at a famous restaurant.
    img by Christina
    2 years ago
  • img Community
    Very crowded. Gets you places faster
    img by Crystal
    1 year ago
  • img Community

    Experience for call taxi Feb 20, 2021

    By Νεκτάριος Καρβέλας
    Very fast app for call taxi in Athens
  • img Community

    Simple and useful travel Feb 15, 2021

    By Mark
    A great app. Aftering using it for many years, I still am amazed with how great it is.
  • img Expert
    1. Available in more than 630 cities worldwide for your most convenient public transportation
    2. See your driver's picture, rating, # of rides given, vehicle details including LIC#, and track their car on a real-time map before arrival
    3. Choose your level of luxury travel: UberX (affordable individual), UberPOOL (economy carpool), or UberBLACK (luxury vehicles)

    Reviewed by Kaylin on February 9, 2018

  • img Community

    Experience for call taxi Feb 20, 2021

    By Νεκτάριος Καρβέλας
    Very fast app for call taxi in Athens
  • img Community

    Simple and useful travel Feb 15, 2021

    By Mark
    A great app. Aftering using it for many years, I still am amazed with how great it is.
  • Oct 25, 2021

    By Giovanni Messina
    Uber is so slick. Driver arrive quickly in most cases and if no Ubers in your location app tells you arrival time and keeps you up to date. You can even follow the car on your app. prices are fixed when you book so you know exactly how much you are paying. You have approx 3 min to get to you car once your driver arrives at destination then s small charge per minute is added to the total. Set up to 3 stops & changer drop off point mid journey if necessary. Why take a taxi Ever!
  • 😊 Uber Rating Oct 24, 2018

    By Retdecem
    Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
  • Uber is like the Bitcoin trend, it will eventually be of little to no value. Dec 28, 2017

    By jo-A-mo
    I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
  • Honest uber driver! Feb 2, 2019

    By Aperez2013
    Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
  • Thank God for Uber. Sep 17, 2019

    By reverend moon beam
    I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
  • Uber is unbelievablely unprofessional Apr 24, 2018

    By Kylewade3
    After studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can.
  • I have a ❤️ hate relationship with Uber Dec 30, 2018

    By Lildreamer2003
    I use this service at least once a day. Over the last couple days though I’ve had horrible drivers that I’ve had to contact Uber about. I give them credit though bc when I write them they get back immediately and they at least try to rectify the issue. With a small credit or something. What I dislike is that a driver will accept ur ride but then take 5-10 mins to leave their house. Other times they are on the road and arrive in a timely manner. I had one driver refuse to let me stop at a fast food restaurant. I had another that missed the turn and ended up costing me an extra $7 for a trip I take frequently. And actually the day that happened I sent my friend a text sharing my location because we were lost, he ended the trip, and I had no clue where we were. I feared the worse. Anyway that’s my rant. I still ❤️ Uber and will continue to use them. The great thing is that if you rate a driver poorly, Uber won’t match u with them again. The bad part is, u have to add all stops BEFORE ur trip. It’s not like Lyft where u can add a stop while ur already in the car.
  • Language Jul 2, 2019

    By Ogram Sotoph
    I have had great Uber drivers. Little to complain about however: When I book a ride to LAX and the driver speaks ZERO English, Huston, we have a problem! What if I want to tell him to take another exit, or look for Alaska Airlines terminal and he leaves me off at United, pointing to his phone GPS which tells him I want to go to United? Really? Anyway, there was no way to have a conversation with him. That leads to a more serious point. NO ONE, no matter how good their driving skills, should be driving passengers without enough English to communicate if the trip is longer than 15 minutes! LAX was 50 minutes away. It required highway and exits. What if there was traffic jam, an emergency or I wanted to reroute for any reason? I certainly would NOT have allowed my daughter or son to ride with someone who could not communicate. I understand giving people a chance to make a living. I also acknowledge that the driver I had was an excellent one. But, he could not speak to or understand me. Asking drivers for a minimum of English speaking skills is not unreasonable. Furthermore, it is a safety issue for both driver and passenger. Uber, rethink this.
  • Oct 23, 2021

    By DJ REZEREKT
    App is incredible...the drivers however are a draw of straws. Lost my cell in my driver's car..contacted uber within 10 minutes of getting out ...they emailed and said they would have driver call me. Never heard from driver but I DID get a call from my cell phone from a passenger who decided to hold it for ransom. I let him keep it locked and attached to my email. Very expensive paperweight for him...expensive loss for me. They need better ways to deal with lost items and accountability
  • Satisfied but a few issues Apr 30, 2019

    By Sarahjdgdvk
    I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
  • Option in settings for miles/kilometers and currency Jun 21, 2019

    By A Wanna Be Pinterest User!
    When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
  • Over It Jan 29, 2021

    By 85Forever
    It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.
  • Driver ratings Nov 19, 2017

    By Henrythevvxxiii!!!
    NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
  • Generally a big fan of Uber - few things to think about Jun 25, 2019

    By thoughtsandreviews68
    I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
  • Love Uber but needs to fix these random false alarms in their system!!! Apr 5, 2019

    By crazykatie8
    I’ve been using Uber for a few months now and am a gold member, as well as my mom, and we use it to sometimes help me get to school or go to places she can’t take me when she’s at work like therapy and doctor visits. Uber has restricted my account three times now(today it locked me from using it and fixing my cards and missed my therapy appointment) and it is done this on the worst occasions. They need to work on their system a bit cause they said I triggered their system or something when I’ve done nothing to really do that. I have five stars as a rider so I don’t know how I could trigger their system and it’s really irritating when you have important places to be and you no longer can cause their system had a false alarm. Although this has happened a few times, they always get back to me within an hour and help me out and fix everything but it’s still extremely annoying. I love using Uber and the drivers have all been very nice (I’ve had only 2 people cancel on me out of over thirty rides) and can’t wait to go up from gold to platinum.
  • Use at your own risk! Oct 2, 2019

    By HonestyWithASideOfFries
    I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
  • Mediocre support and service Mar 11, 2019

    By Jalmae
    If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
  • It seems drivers forget Jul 31, 2021

    By elisabeth_23
    We’re the customers. We’re not your friend or family or significant other. We’re not entitled to talk to you! And a tip is generous it’s not owed but please appreciate it when given! I had a driver who asked me why drivers have rated me poorly. Because I didn’t have 5 stars. I have a rating of 4.8. Which made me feel really uncomfortable because I never caused a driver an issue, I am quiet. I keep my bags in the floor, I respect their car. I say “hi” and “thank you”. You get my point. I always TIP! Sometimes I forget but I always tip. I tip what I can and based off how I felt about the experience & distance. He told me apparently drivers where I live go by how attracted they are towards you , if you’re black or part of the LBGT community they will automatically rate you low which blocks you from Ubers making it hard for Ubers to see your request. Drivers you’re not picking people up for your pleasure! You’re providing us where we need to go! I honestly never get thanked for my tips it’s once in a blue moon. But they want to complain! I would like to know who is rating me to avoid these drivers! I want to feel comfortable. Seems like everyone just does it for money not the value of providing someone with help to get somewhere but expects to feel entitled and wants the best tips. Learn to thank your tippers no matter what they tip and stop rating passengers poorly for no legitimate reason! And don’t think we owe you conversation.
  • The worst customer service you ever! Nov 1, 2017

    By t dizz
    Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
  • Pickup times getting worse and worse Mar 4, 2018

    By Masmusic9
    When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
  • Uber Cash error Jun 10, 2021

    By Joe bidens deep throat
    Hello there! I love Uber and it’s convenience, I haven’t had too many irrational complaints about the app and know how to work around the fluctuate prices every here and there, so Uber is truly a great app for transportation! However, I am having this very annoying issue with Uber Cash where every time I try to load money into my Uber Cash account it gives me an error. I have already gotten three different assistance try to help me with this issue and I appreciate them for assisting me, however none of their suggestions had helped me with my issue. I’ve tried using different payment methods, restarting the app, signing in and out, deleting the app, using another device, ensured it wasn’t my card issuer that induced the errors, and updated the app and none of these have solved my consistent problem. I believe I may have tried every single solution and have come to the conclusion that it is not me, nor is it my phone or my card issuer but that it is the app itself that is giving me this error. I would truly love if you guys got this error fixed, I really want to start using this method of payment, knowing that this could be an easier way to save money rather than constantly going broke over Uber rides to locations close to me! I hope someone sees this, proceeds to resolve the problem and an update to the Uber app is issued soon! Thank you!
  • Double Standards. Ride at your own risk. Jun 22, 2021

    By Alex2710
    So, tell me why, when we cancel for quote “taking a drivers time” we are forced to pay a fee, but a Driver can cancel on us, Mid-trip, and virtually have no consequence? I have been late to work, meetings, meeting up with friends, because an Uber, without notice, simply Canceled, and they don’t go on your trip history, so there is no way to review or report them, so they get away with it! They can cancel on us as paying riders, but we have to pay them a fee if we decide to cancel on them because they’re to far, not moving or just plain rude! I hear so many good stories from others using Uber, but I have been an active rider for over 2 years, and over those years, it has become progressively more unreliable, price gouges are everywhere on this app, promising you a Booked ride at 6.50 only to turn around and try to charge you 40$ to go less then 3 miles! I loved Uber but I’m slowly reconsidering using this or recommending it to anyone. The drivers are lazy and rude and suffer virtually no consequence, but we as Honest paying riders, have to suffer fees, and bad rating making us look bad.. this app is just something else, and my experience with it is starting to become rather bitter. It adds so much unneeded stress on rather I will be able to get from Point A to Point B safely and reliably. Ride at your own risk riders.
  • Started off good but went downhill fast Dec 11, 2019

    By Dragon Mother90
    I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
  • Going downhill Oct 4, 2018

    By bestmoney4
    Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
  • Put my account on hold and won’t tell me why! Jan 23, 2019

    By S.95Nd
    I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
  • Oct 25, 2021

    By Mbali Mashele
    The app works. Although sometimes it's very slow or glitchy. Sometimes there are no cars available or it takes very long to find a car. My experience has been fine so far although the prices keep increasing drastically. One day a ride could be R70 and the next it is R125. So it's not sustainable for an everyday thing. And they will not allow you to delete your account, should you want to do that. So keep that in mind.
  • Oct 22, 2021

    By Krystan Taylor
    Extra fees now. Especially when they try say rides are limited so they raise the price. I use other services when this happens. Most drivers are impatient, rude and barely speak English. Can't even follow simple directions. And I swear one driver only just got his licence before we got in. Can never find my driveway and make us walk up the street. I do praise, tip and enjoy the good service of the few that aim to please & can drive. Unhappy how it is lately though. Needs revamp.
  • Oct 21, 2021

    By Wing Li
    Really not user friendly. I pinned where i really was on the map, the app always "translate" my pinned location into a street no. or a building name, and then the app automatically changed my pinned location so sometimes the driver went to the other side of the building which is another street and made the route longer than it really took. Stupid.
  • Oct 22, 2021

    By Shay Bilyeu
    Uber has always been a decent app for me but ever since i moved the wait times have been monstrous. So much so that a lot of drivers just cancel the trip half way to me because it would be quicker. It's not like i'm in the middle of nowhere either. I am smack dab between 2 decent sized cities and half an hour from a major metropoliton area for my state. What really erks me is the app gps keeps sending drivers down roads they can't even go down because there's no outlet.
  • GPS and location services needs to be fixed Nov 15, 2018

    By ijinix
    Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
  • Service went way down hill Jun 5, 2018

    By Everleigh123
    When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
  • Horrible customer service Sep 7, 2020

    By KEENANEM
    I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
  • Left me stranded too many times - unreliable! Sep 19, 2018

    By AppVoice2016Research&Journ
    I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
  • No Way To Help Uber Improve May 12, 2018

    By active frustrated rider
    I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
  • Better customer service please! Jul 5, 2018

    By Barcaalex10
    Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
  • Oct 25, 2021

    By Under_ _Stasis
    I got charged 25 dollars for an uber pass that i havent ever even used. Im upset cause i need the money and it was stripped from me. I think its stupid that you get charged when youve never even had a ride before. I want my money back. It says theres a call support button in the app but it doesnt show up when you look in the help section. Thanks for taking my money and ruining my day. I want a refund :(
  • Oct 14, 2021

    By Empire A
    It used to be a great app, i used it for everything, but since drivers are just wasting your time by canceling the trips, sometimes even at the point of pick up, and its not just once but sometimes it happens to the point of not having any drivers available. The reason: they dont accept debit/credit cards anymore, just cash. And it is for every trip i request. Totally disapointed. I wont use it again! :(
  • Oct 20, 2021

    By Niveditha Prabhu
    I don't know if this is a glitch but the ride just won't end even after paying by cash. This glitch has been going on for more Than two hours now. Even if the ride ends I'll have to pay additionally to continue using uber. I tried calling the driver but couldn't get a line. Tried contacting toll free number but still wouldnt connect. Pathetic service. Don't use this app. Your services have gone from best to worst in a matter of few rides. Wish I could give zero stars
  • Money Scammers and poor customer service Jun 10, 2021

    By Nate D. Simmons
    I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
  • Oct 22, 2021

    By Ramakrishnan V
    Deciding to uninstall app because of pathetic driver experiences recently and lack of support from Uber. Uber has done nothing to resolve my issue. I had two more issues to be addressed: 1. I wasn't able to schedule a ride and no clear error message was there. No updates in FAQ section. 2. I want to remove the business profile. Where is the guidelines for that?
  • Avoid until the apps many bugs are fixed. Feb 6, 2018

    By Therearebetterchoices
    The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
  • Oct 24, 2021

    By Dark Heart
    DON'T DOWNLOAD UBER!!!! The prices are always wrong and the drivers are all rude. I've never gotten a fair price on any ride I've ever booked with uber. There's no customer service when something goes wrong and there's no number to call about unfair prices on rides. The price should be determined by the mileage/distance of the trip. Uber likes to price the trips based on how many and how close drivers are to you. This is WRONG!!!! Uber y'all need to update your system now.
  • Charged a Cancellation fee for wrong address! Aug 31, 2019

    By TooManyFlubs
    I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
  • Oct 24, 2021

    By PRIYANSHU JAIN
    This app algorithm is ridiculous because when I cancelled my cab after booking they charged but if driver cancelled my cab after 30 minutes or 1 hour .I did not get any benefit and I got late to arrive my destination and there is no way to contact the customer care of Uber to complaint about that driver why and how he cancel my cab. This is ridiculous they charge for my mistake but they do not charge for a driver mistake and I do not get any benefit I am getting a late . It doesn't give a f***.
  • Oct 23, 2021

    By Vishruth Salla
    Honestly I loved using this app before but things changed drastically. In the recent times the drivers aren't ready to give you a ride if your destination is far or if the price is less. This is really frustrating because when you need an urgent ride they won't accept your booking. Please uber look into this issue.

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