Ratings & Reviews

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  • img Community
    I remember while visiting Timisoara, Romania, the Uber drive cost was nearly half the cost of a taxi drive. It is an obvious app, but it saved me money without sacrificing time and ensuring I was always on time.
    img by Antonio
    3 years ago
  • img Community
    A quick 10-minute trip from hostel to a club, then another 10 minutes back home and so on - small travel costs easily adds up over 7 days. Uber allows you to split trip fees between multiple users, so you won’t have to deal with exchanging $5 and $10 bills.
    img by Antonio
    3 years ago
  • img Community
    Want to go around the city of Chicago in a cost-efficient way? Use Uber pool to ride-share with other passengers who will go to the same destination as you. You easily slash off more than $10 on your whole day fair using this.
    img by Sharon
    2 years ago
  • img Community
    When traveling in Croatia, Uber is one app that you must have for booking taxis. This app is as reliable as it could get, even if you’re only traveling 5 km from your hotel to eat dinner at a famous restaurant.
    img by Christina
    2 years ago
  • img Community
    Very crowded. Gets you places faster
    img by Crystal
    2 years ago
  • img Community

    Experience for call taxi Feb 20, 2021

    By Νεκτάριος Καρβέλας
    Very fast app for call taxi in Athens
  • img Community

    Simple and useful travel Feb 15, 2021

    By Mark
    A great app. Aftering using it for many years, I still am amazed with how great it is.
  • img Expert
    1. Available in more than 630 cities worldwide for your most convenient public transportation
    2. See your driver's picture, rating, # of rides given, vehicle details including LIC#, and track their car on a real-time map before arrival
    3. Choose your level of luxury travel: UberX (affordable individual), UberPOOL (economy carpool), or UberBLACK (luxury vehicles)
  • Jun 28, 2022

    By Amber Jones
    I have zero problems with any of the drivers, but the app itself needs help. I often rely on Uber to commute to and from work, which should be at most a 10 minute drive with few turns. But the app redirects the drivers to take long roundabout routes that double the ride time. So far I haven't been late, but there have been several close calls and I'm not sure if I could rely on Uber for much longer if this continues.
  • Use at your own risk! Oct 2, 2019

    By HonestyWithASideOfFries
    I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
  • img Expert
    1. Available in more than 630 cities worldwide for your most convenient public transportation
    2. See your driver's picture, rating, # of rides given, vehicle details including LIC#, and track their car on a real-time map before arrival
    3. Choose your level of luxury travel: UberX (affordable individual), UberPOOL (economy carpool), or UberBLACK (luxury vehicles)
  • img Community

    Experience for call taxi Feb 20, 2021

    By Νεκτάριος Καρβέλας
    Very fast app for call taxi in Athens
  • img Community

    Simple and useful travel Feb 15, 2021

    By Mark
    A great app. Aftering using it for many years, I still am amazed with how great it is.
  • Jun 28, 2022

    By Amber Jones
    I have zero problems with any of the drivers, but the app itself needs help. I often rely on Uber to commute to and from work, which should be at most a 10 minute drive with few turns. But the app redirects the drivers to take long roundabout routes that double the ride time. So far I haven't been late, but there have been several close calls and I'm not sure if I could rely on Uber for much longer if this continues.
  • Use at your own risk! Oct 2, 2019

    By HonestyWithASideOfFries
    I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
  • Jun 28, 2022

    By Ulana Holly
    This doesn't involve the app in itself, which works fine, but I usually don't get a ride for 30 minutes or so..they sometimes don't have many available drivers. This can sometimes be a hassle, but it definitely beats the even more expensive alternative ride sharing app that doesn't have really any drivers in my area at all.
  • Mediocre support and service Mar 11, 2019

    By Jalmae
    If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
  • Jun 27, 2022

    By Paul Godfrey
    Cash tip to our driver. Could not find a place for notes for the driver ( I had a Walker for mobility). Since I had not used Uber for some time due to the pandemic, I found it confusing navigating, even had a ride arriving in 10 minutes that I had trouble figuring how to cancel, when I needed a ride 13 hours later. But in the end it worked out and we had a great trip (hotel to airport) with a really great driver. THANKS!
  • The worst customer service you ever! Nov 1, 2017

    By t dizz
    Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
  • Jun 3, 2022

    By Gina D
    The best ride app, out there! I have left my phone in cars, 2x. Both times I used the convenient "left item in car" and the drivers brought it back to me in just a lil while. I am so grateful. They show up on time and always get you to your destination. You can choose different levels of cars from standard to luxury to medical rides. Yes. I have ubered home from hospital. The price difference isn't very much so it's worth it, if you want an upgraded vehicle.
  • Jun 14, 2022

    By Evgeny Fiksman
    Some drivers are not reliable. But having two in a raw is awful. Almost missed my flight today. Only after waiting for 20 mins uber suggested to change the driver. The original even did not move from the original point. Also didn't answer the call or messages. I was following the 2nd driver, when he turned wrong way, I called him. He introduced himself as lift driver. And then canceled the trip. Glad that third was a strike
  • Money Scammers and poor customer service Jun 10, 2021

    By Nate D. Simmons
    I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
  • Never using again Feb 21, 2022

    By Cj2206
    Several days ago I ordered an Uber ride from a ride share pick up location in a mall. I saw that the driver made it to the mall but was at the wrong pick up location. This is a very large shopping center with about 8 floors and multiple entrance. He stopped moving for a while so I messaged him to ask how much longer he would be and gave him my exact location. Without responding he canceled my ride. I later found out that I was charged a fee even though I didn’t cancel the ride. I first disputed this charge on the app, to which I received an Uber credit/cash for. There’s no way to contact customer support so I left a complaint for the driver and left a message explaining what he did. I stated that if Uber did not refund my original form of payment I would dispute the charge. Minutes later I received a response explaining that they will refund the charge on my credit card. Never again. Why would they allow drivers to do this with no repercussions? I was late to my meeting and what made it so frustrating is that the driver was so close but at the wrong pick up location. The problem could’ve been resolved had he just replied to my message. He did not make any attempt to communicate with me. I will only use Lyft now since they are much more reliable and hold their drivers accountable. For example, the second ride I ordered after that incident was through Lyft and the driver was late. Lyft discounted my ride for the late pick up. As they should.
  • Jun 12, 2022

    By David Ye
    Multiple times the app will be stuck on a screen even after trying various methods to troubleshoot. I believe it occurs after an update and the Help service can't be accessed since the app is frozen, leaving no way to get assistance. This issue persists with Ubereats as well. When the app works it's great, but when I need it most it's a coin toss whether it'll work or not. It's simply not reliable.
  • DON’T DO IT! Jun 28, 2022

    By ihitharleyquinn
    I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime.
  • Jun 25, 2022

    By Charm
    Never got any sort of notification about a potential driver even though the app insisted they were "almost done" finding one. If you live in a remotely rural area don't waste your time as Uber gives you no idea as to how many drivers are in the area. Almost didn't make it to my destination because I replied too heavily on this horrible experience.
  • Horrible customer service Sep 7, 2020

    By KEENANEM
    I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
  • Jun 2, 2022

    By Thieu Pham
    I use this app all the time and recently it is impossible to schedule a ride ahead of time. You can tell some woke retard changed the code to force users to use a pin on a map instead of allowing an address to be entered like before. The app refuses to work properly when an address is inputed, forcing you to zoom in on a map and hope for the best as you pin the pick up and destination. Roll back this update ASAP!
  • Jun 24, 2022

    By Khurram Khan
    I logged into the app on my phone and it doesn't go anywhere. The only thing I see is "around you" and then a white screen. I have uninstalled and then reinstalled more than a couple of times and the result is still the same issue. To add insult to the injury, tried accessing the app on my wife's phone and added my credit card but it still shows up as her credit card - twice. What a pathetic app this has become.
  • Avoid until the apps many bugs are fixed. Feb 6, 2018

    By Therearebetterchoices
    The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
  • img Community
    I remember while visiting Timisoara, Romania, the Uber drive cost was nearly half the cost of a taxi drive. It is an obvious app, but it saved me money without sacrificing time and ensuring I was always on time.
    img by Antonio
    3 years ago
  • img Community
    A quick 10-minute trip from hostel to a club, then another 10 minutes back home and so on - small travel costs easily adds up over 7 days. Uber allows you to split trip fees between multiple users, so you won’t have to deal with exchanging $5 and $10 bills.
    img by Antonio
    3 years ago
  • img Community
    Want to go around the city of Chicago in a cost-efficient way? Use Uber pool to ride-share with other passengers who will go to the same destination as you. You easily slash off more than $10 on your whole day fair using this.
    img by Sharon
    2 years ago
  • img Community
    When traveling in Croatia, Uber is one app that you must have for booking taxis. This app is as reliable as it could get, even if you’re only traveling 5 km from your hotel to eat dinner at a famous restaurant.
    img by Christina
    2 years ago
  • img Community
    Very crowded. Gets you places faster
    img by Crystal
    2 years ago
  • img Community

    Experience for call taxi Feb 20, 2021

    By Νεκτάριος Καρβέλας
    Very fast app for call taxi in Athens
  • img Community

    Simple and useful travel Feb 15, 2021

    By Mark
    A great app. Aftering using it for many years, I still am amazed with how great it is.
  • img Expert
    1. Available in more than 630 cities worldwide for your most convenient public transportation
    2. See your driver's picture, rating, # of rides given, vehicle details including LIC#, and track their car on a real-time map before arrival
    3. Choose your level of luxury travel: UberX (affordable individual), UberPOOL (economy carpool), or UberBLACK (luxury vehicles)
  • img Community

    Experience for call taxi Feb 20, 2021

    By Νεκτάριος Καρβέλας
    Very fast app for call taxi in Athens
  • img Community

    Simple and useful travel Feb 15, 2021

    By Mark
    A great app. Aftering using it for many years, I still am amazed with how great it is.
  • Jun 3, 2022

    By Gina D
    The best ride app, out there! I have left my phone in cars, 2x. Both times I used the convenient "left item in car" and the drivers brought it back to me in just a lil while. I am so grateful. They show up on time and always get you to your destination. You can choose different levels of cars from standard to luxury to medical rides. Yes. I have ubered home from hospital. The price difference isn't very much so it's worth it, if you want an upgraded vehicle.
  • May 28, 2022

    By Torre
    Overall very good. Sometimes the estimated prices are ridiculously high, but if you wait a few minutes and check again, they will often drop. My biggest complaint is that I've had several instances where I drivers matched to me and is shown as being on the way, and then cancels after I've already been waiting for a while. My other complaint is about the app itself. When you have booked a ride in advance, it can be very difficult to find it again. Checking on pre-booked rides is not intuitive.
  • 😊 Uber Rating Oct 24, 2018

    By Retdecem
    Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
  • Uber is like the Bitcoin trend, it will eventually be of little to no value. Dec 28, 2017

    By jo-A-mo
    I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
  • Thank God for Uber. Sep 17, 2019

    By reverend moon beam
    I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
  • Honest uber driver! Feb 2, 2019

    By Aperez2013
    Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
  • Uber is unbelievablely unprofessional Apr 24, 2018

    By Kylewade3
    After studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can.
  • First Uber Experience Was Excellent Feb 22, 2021

    By clynn1401
    I downloaded the app and setup my account easily and quickly. It was very easy to request my transport need and the price was very reasonable. It took less than a minute for the app to identify the drivers, the vehicles, and the arrival times for me to choose. Once I made the selection, Uber gave me a projected arrival time, the driver’s name, vehicle type, and a tracking map to show the driver’s progress toward my pickup location. My transport was on-time and very clean. The driver, Marco, was very pleasant and drove very safely to the drop-off point. The driver cordially answered questions about Uber and his driving history. We arrived exactly when projected and the driver made sure that I was delivered to the drop-off location that minimized my walking. The automated billing worked within a few seconds to verify that I was billed what I was originally projected. I received a text to a link within a few minutes to rate my experience. The entire process was efficient, informative, safe, and pleasant. I will definitely use the Uber service for future transportation needs.
  • Jun 28, 2022

    By Ulana Holly
    This doesn't involve the app in itself, which works fine, but I usually don't get a ride for 30 minutes or so..they sometimes don't have many available drivers. This can sometimes be a hassle, but it definitely beats the even more expensive alternative ride sharing app that doesn't have really any drivers in my area at all.
  • Jun 16, 2022

    By D Sanchack
    Uber's great and works like a champ. There really is no better alternative that I can think of for getting basically a taxi on your phone. Uber eats on the other hand is way overpriced. It works, but half the time the price just for their services is about equal to the price of my meal itself, and that's not even including the tip for the actual driver. If you really want food delivered just get a restaurant that delivers itself.
  • Over It Jan 29, 2021

    By 85Forever
    It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.
  • Satisfied but a few issues Apr 30, 2019

    By Sarahjdgdvk
    I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
  • Option in settings for miles/kilometers and currency Jun 21, 2019

    By A Wanna Be Pinterest User!
    When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
  • Driver ratings Nov 19, 2017

    By Henrythevvxxiii!!!
    NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
  • Generally a big fan of Uber - few things to think about Jun 25, 2019

    By thoughtsandreviews68
    I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
  • Livid at the service… Feb 17, 2022

    By JeffjRockerr2
    Clearly I need you all more than you need me, it’s frustrating for the riders as I’m sure it is as well for the drivers to have to driver a certain distance to pick up the riders… but my frustration comes from the simple fact that lately everytime i get a ride and they arrive, THEY NEVER HIT THE “I have arrived button” or however that works. I just had a lady I messaged multiple times before she Arrived and she never responded. It’s a lot of occurrences where the drivers don’t communicate or respond back or even let you know they arrived, or if they’re having trouble finding the exact location they won’t even reach out. Ultimately me writing this review is me asking for y’all’s team to at least make it so that the drivers have to hit that “they have arrived” because I now believe a lot of drivers are just waiting and missing rides on purpose so that they get the money or a cut of the money. I have already lost a good bit of money because the drivers aren’t compassionate and only care about making a buck instead of bettering their service so they are seen truly as good Uber drivers that care. MAKE THESE PEOPLE SAY THEY HAVE ARRIVED AT THE EXACT LOCATION DISPLAYED ON THE GPS!!! Thank you
  • Jun 28, 2022

    By Amber Jones
    I have zero problems with any of the drivers, but the app itself needs help. I often rely on Uber to commute to and from work, which should be at most a 10 minute drive with few turns. But the app redirects the drivers to take long roundabout routes that double the ride time. So far I haven't been late, but there have been several close calls and I'm not sure if I could rely on Uber for much longer if this continues.
  • Use at your own risk! Oct 2, 2019

    By HonestyWithASideOfFries
    I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
  • Mediocre support and service Mar 11, 2019

    By Jalmae
    If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
  • Jun 27, 2022

    By Paul Godfrey
    Cash tip to our driver. Could not find a place for notes for the driver ( I had a Walker for mobility). Since I had not used Uber for some time due to the pandemic, I found it confusing navigating, even had a ride arriving in 10 minutes that I had trouble figuring how to cancel, when I needed a ride 13 hours later. But in the end it worked out and we had a great trip (hotel to airport) with a really great driver. THANKS!
  • The worst customer service you ever! Nov 1, 2017

    By t dizz
    Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
  • Pickup times getting worse and worse Mar 4, 2018

    By Masmusic9
    When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
  • Uber has my address pinged at a business next door on Greenville Jul 7, 2021

    By MommaJules13579
    I’ve had drivers drive all around my subdivision trying to find my house. I even have had them in the WRONG CITY!!!! While in a car one night with a great driver he tried to see if his GPS would take him to my house. Instead it did the same thing taking him to a BUSINESS facing Greenville instead of my home address facing my street name. He did not know why all of the drivers were getting it wrong on their end bc he read off my correct address to me so it’s right in the system but the GPS will not take them to my house!! The business it takes them too instead of my house is new. Not sure if that has something to do with the mistake. I have to text them every time telling them they are driving in circles around my subdivision then give them my correct address again. HOW TO FIX THIS???? Also as a warning….if you are not familiar with the area you are riding, drivers who are not honest can drive you the longest way possible to get you to your destination just like taxi drivers do if you are in unfamiliar location. That causes you to get huge charges. So get on your google map and tell them what road to take you on. This way you are in charge and won’t get overcharged for site seeing when you don’t want to site see.
  • Started off good but went downhill fast Dec 11, 2019

    By Dragon Mother90
    I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
  • Going downhill Oct 4, 2018

    By bestmoney4
    Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
  • I got slapped by a driver and got a refund Feb 23, 2022

    By jvicidinero
    I got slapped by a driver on my way to work, you see I sat in the front because I felt more comfortable and the drive and I were talking like we were friends and then I said something about my situation jokingly and they slapped me out of nowhere. First of all that is not okay. Not even my close friends would do that and he was my driver who I had just met. I was shocked and confused as I tried to start my work shift. I decided to report this with Uber and only received a refund and them saying they would deal with the driver but I don’t know anything was ever done. This happened awhile back and it’s always something that replays in the back of my mind when ordering an Uber for my mom and I worry anything like such happens to her. Besides that incident,Uber is our go to even though the prices start going up once your route becomes a routine, also I’ve had an Uber driver ask for the drop off address through the messaging even though I’m sure the app would’ve told him once they accepted my request and then when I didn’t reply he canceled. The reward points are cool though at least once you have enough for any of them. The app is great though because it has the option to order Uber eats without downloading another app (Uber eats).
  • Jun 12, 2022

    By David Ye
    Multiple times the app will be stuck on a screen even after trying various methods to troubleshoot. I believe it occurs after an update and the Help service can't be accessed since the app is frozen, leaving no way to get assistance. This issue persists with Ubereats as well. When the app works it's great, but when I need it most it's a coin toss whether it'll work or not. It's simply not reliable.
  • Horrible customer service Sep 7, 2020

    By KEENANEM
    I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
  • May 18, 2022

    By Sabrina Schultz
    The app itself is ok. I can use it and all that. BUT the customer service interface is atrocious. There's no place for me to type in what my issue is if it isn't listed and if I do manage to get someone after searching through all the options to chat to a person I get handed off to another person. Is it within the app and the texting window? Of course not! They said they'll get back to me by email. For the record my issue was that I can rate my driver but I cannot tip them. I'm up to date too.
  • Apr 8, 2022

    By Alex Smith
    The application is unreliable in the worst possible situations. I was able to book a car with no problems for my flight out of town. The ride was great the driver was great. But I couldn't book another ride after that; from the airport to the hotel, or when I get back home from the airport to home. Had to switch over to a simple reliable cab. Kept projecting my payment for some reason, had no problems paying for anything else during my trip.
  • GPS and location services needs to be fixed Nov 15, 2018

    By ijinix
    Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
  • Service went way down hill Jun 5, 2018

    By Everleigh123
    When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
  • Not reliable Aug 22, 2021

    By JeffTNYC
    Today my girlfriend had to go to the vet with her cat, she had a vet appointment. If she does not show up she is charged. She ordered an Uber and one after another 5 total Ubers drivers canceled on her and she had to walk over a mile to the vet carrying her cat, supplies and pet medication. Why aren’t Uber cars more reliable?! Uber cars need to be told the destination before they accept the job. I heard that Uber car drivers are sent a job, click accept and after the fact learn the destination. At this point they simply cancel if they don’t want to go there while the person who ordered the Uber has to wait an additional 10-15 minutes for another Uber car and is charged a cancellation fee. If you have an important time sensitive meeting or doctors appointment like we had you are up the creek. What kind of backwards thinking is Uber using?! We have also had issues with Uber drivers picking up in the wrong location. We provide the exact address where we are and they are way down the block where we can’t see them. Has Uber not heard of addresses and geolocations going by the phone? The Uber programmers need to find a better job and new developers hired. The very next time I am in a time sensitive situation I am video taping the entire process from start to finish on my iPhone and uploading the video to social media for all to see.
  • Left me stranded too many times - unreliable! Sep 19, 2018

    By AppVoice2016Research&Journ
    I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
  • No Way To Help Uber Improve May 12, 2018

    By active frustrated rider
    I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
  • Expensive Mar 28, 2021

    By admarprim
    I’ve been riding with Uber for about 2-2.5 years now. It keeps getting more and more expensive making it harder to reach destinations. If you wanna go 10 min down the road it is $20-$34. The app says it’s cuz they are busy so fares are higher but it makes it extremely difficult for me the rider to get to places as I don’t have that money to pay every single day so I can get to work. I used to pay $8-$12 sometimes $15 just to go from my house to work and now I can’t even afford to go to work. It isn’t that helpful. While I understand the drivers need to get paid, the more expensive you create ur prices the more you will lose customers because nobody can afford to pay that much 5 days out of a week just to go to a job to support themselves. I literally sit on the app for 3 hours hoping the prices will decrease and change but they don’t they just get higher and higher every time I open the app. I can’t keep riding with a company that wants to charge me $30 every time I need to go 10 min down the street for a job to create a living. It is not affordable and is stressful when you can’t get a ride when you absolutely need one. When Uber first came out I liked it, now everything is extremely expensive and it takes forever just to get a ride. I will wait 30min for my ride to drive over to me to get me.
  • Jun 14, 2022

    By Evgeny Fiksman
    Some drivers are not reliable. But having two in a raw is awful. Almost missed my flight today. Only after waiting for 20 mins uber suggested to change the driver. The original even did not move from the original point. Also didn't answer the call or messages. I was following the 2nd driver, when he turned wrong way, I called him. He introduced himself as lift driver. And then canceled the trip. Glad that third was a strike
  • Money Scammers and poor customer service Jun 10, 2021

    By Nate D. Simmons
    I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
  • Never using again Feb 21, 2022

    By Cj2206
    Several days ago I ordered an Uber ride from a ride share pick up location in a mall. I saw that the driver made it to the mall but was at the wrong pick up location. This is a very large shopping center with about 8 floors and multiple entrance. He stopped moving for a while so I messaged him to ask how much longer he would be and gave him my exact location. Without responding he canceled my ride. I later found out that I was charged a fee even though I didn’t cancel the ride. I first disputed this charge on the app, to which I received an Uber credit/cash for. There’s no way to contact customer support so I left a complaint for the driver and left a message explaining what he did. I stated that if Uber did not refund my original form of payment I would dispute the charge. Minutes later I received a response explaining that they will refund the charge on my credit card. Never again. Why would they allow drivers to do this with no repercussions? I was late to my meeting and what made it so frustrating is that the driver was so close but at the wrong pick up location. The problem could’ve been resolved had he just replied to my message. He did not make any attempt to communicate with me. I will only use Lyft now since they are much more reliable and hold their drivers accountable. For example, the second ride I ordered after that incident was through Lyft and the driver was late. Lyft discounted my ride for the late pick up. As they should.
  • DON’T DO IT! Jun 28, 2022

    By ihitharleyquinn
    I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime.
  • Jun 25, 2022

    By Charm
    Never got any sort of notification about a potential driver even though the app insisted they were "almost done" finding one. If you live in a remotely rural area don't waste your time as Uber gives you no idea as to how many drivers are in the area. Almost didn't make it to my destination because I replied too heavily on this horrible experience.
  • Jun 2, 2022

    By Thieu Pham
    I use this app all the time and recently it is impossible to schedule a ride ahead of time. You can tell some woke retard changed the code to force users to use a pin on a map instead of allowing an address to be entered like before. The app refuses to work properly when an address is inputed, forcing you to zoom in on a map and hope for the best as you pin the pick up and destination. Roll back this update ASAP!
  • Jun 24, 2022

    By Khurram Khan
    I logged into the app on my phone and it doesn't go anywhere. The only thing I see is "around you" and then a white screen. I have uninstalled and then reinstalled more than a couple of times and the result is still the same issue. To add insult to the injury, tried accessing the app on my wife's phone and added my credit card but it still shows up as her credit card - twice. What a pathetic app this has become.
  • Avoid until the apps many bugs are fixed. Feb 6, 2018

    By Therearebetterchoices
    The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
  • Jun 28, 2022

    By Connor Hendricks
    Don't have an account. Tried to set one up. App only gives you 10 seconds to receive a code. If you don't receive it in time you need to click on send it again. After several times of not getting the code via text I received an error message that said it won't send another code for awhile. I've never used Uber before, and since the app doesn't work I will be checking out Lyft. Just need to get a ride to the airport. Is that really so hard? Samsung S21 Ultra
  • Worst Customer Service Imaginable Mar 21, 2022

    By rhcp_frusciantefan
    I had been riding with Uber for years. Always swore by it. Solid drivers, decent prices. Fortunately, I never had to reach out to customer service for anything. That changed last week. I was charged a $150 cleaning fee for something that should not have been that bad. Mind you, I do fully admit I should’ve been charged a fee; however, I felt like it should’ve been $40 - $80 at the very most. I reached out to customer service FOUR separate times. The first two times they replied to my message with the exact same cookie cutter response. I replied back to each one and got no response back. I reached out a third time signaling how upset I was, finally got a different reply asking what I’d like them to do to remedy the situation. I asked them to give me a lower cleaning fee and listed my reasons why I believed that it should be lower. No response. My fourth message let them know that if they didn’t reply I would stop using their services and leave a negative review on their apps. No response. Why? Because they don’t care. What’s one customer lost? Uber doesn’t have a customer service phone number. Probably because they don’t want to deal with customers because they simply don’t care about them, only the money they cough up. I’m done using Uber, Uber Eats, Postmates, and all of these other Uber subsidiaries. You’re better off using another ride share app such as Lyft or whatever else is out there.

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