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Uber - Request a ride

Uber - Request a ride

Uber Technologies, Inc.

We’ve established new safety protocols to help you feel safe when you ride.

4.3 Ratings 9M+ Reviews 500M+ Downloads
Featured on Best Apps for Traveling Europe Without a Car

About Uber - Request a ride

We’ve established new safety protocols to help you feel safe when you ride.
see more about Uber - Request a ride

Ratings & Reviews

4.3
8.8M+ Ratings
  1. 5
    73%
  2. 4
    9%
  3. 3
    4%
  4. 2
    2%
  5. 1
    12%
  • Use at your own risk! Oct 2, 2019

    By HonestyWithASideOfFries
    I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
    more
  • Mediocre support and service Mar 11, 2019

    By Jalmae
    If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
    more
  • The worst customer service you ever! Nov 1, 2017

    By t dizz
    Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
    more
  • Great! Not 5 stars but Uber doesn’t let me change that. Jun 29, 2020

    By Excellent714
    I’ve used Uber a long time and have been able to get rid of my car now that I have Uber. But it seems every update makes the app more difficult to use. Today in the heat I was counting on getting Uber to take my little dog to the vet. They charge extra for the dog which is ok. But the app is now so messed up that I was unable to change the pickup point or my destination. There was no way to do it so I had to drag my puppy in this heat and had great difficulty breathing walking to the vet with a mask on. This is nonsense. Also it’s screwed up for drivers because they changed the pop up I used to see after the ride. Now I have to go to past trips up in the left corner to search for the trip and then add the tip. I was totally unable to select 5 stars for the driver. How many people are going to bother to do all this when it’s money they could save. This is one more proof of how Uber has little regard for their riders or drivers. To all apps: Stop filling in the blanks with what you think I want to do or where I want to go. You are creating a mess and proving we have nothing to worry about from artificial intelligence yet. The app worked months ago but stop making it so smart that it’s unusable.
    more
  • disabled veteran loves UBER Dec 23, 2018

    By "old forgetful"
    UBER is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my UBER driver to pick me up right in front of Publix and had another great ride home. I am not happy with UBER trying several times to direct me to another pickup point in the pouring rain. Why did UBER expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The UBER drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If UBER was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.
    more
  • Oct 27, 2020

    By Wei Styer
    Worst service EVER! There is NO way to contact customer service, just a super long series of articles to click your way through. This app is the ONLY place to change your phone number. And if your phone number is somehow off, you can't use any of their services. A complete disaster of a system that isn't customer friendly. I've never had any problems like this with Lyft.
    more
  • Oct 28, 2020

    By Klau K
    Poor location, over charging, issues in other countries. I use it barely. Lately, it didn't charge my credit card and had to pay in cash, but kept saying that I didn't pay. In Mexico it canceled complely all my credit cards.You can’t contact no one about this. It is supposed to pick me at where I at and is putting me on the street in front of the highway. If I'm on the top floor arrives on the bottom floor. The driver missed the street. Uses longer rides unnecessarily to charge more.
    more
  • Oct 12, 2020

    By Noir Fantome
    The app functions well for the most part. Maybe a delay in GPS location of your driver, but overall a good app. Its business practices are down right appalling. Try to find a driver, 15min wait while searching, meantime the app keeps telling you hey! This driver is available, only $25 for the $5 ride you requested. Over and over you get these. Then, when you quit guess what, there is "suddenly" a "surge" of customers in your area, the price is now $30 for the 3 mile drive. Absolutely disgusting
    more
  • Oct 19, 2020

    By Elizabeth Rees
    I've been using this app almost daily for the past year. One thing that I've noticed is that I do get repeat drivers who are nice, fast, and safe. But for the most part, even when I call in advance, it takes 30 minutes. My repeat drivers will tell me it's been a slow day so why am I only getting drivers in the next town when there are some down the street from me? When I cancel a ride for being too far and call again, why send me someone even farther? 🤦
    more
  • Oct 19, 2020

    By Ravinathan A
    not user friendly, I had to delete the existing credit card and add another one, but the app is not storing the new card, multiple times the card was debited for verification purpose but still there card doesn't appear in the app. Such a useless app. Even, I had sought support on the same, but no one has contacted till now. In these days of social distancing, why should I be making payment in cash. Is there anyone wanting to set right. The company should learn some things from their rivals.
    more
  1. Available in more than 630 cities worldwide for your most convenient public transportation
  2. See your driver's picture, rating, # of rides given, vehicle details including LIC#, and track their car on a real-time map before arrival
  3. Choose your level of luxury travel: UberX (affordable individual), UberPOOL (economy carpool), or UberBLACK (luxury vehicles)

Reviewed by Kaylin on February 9, 2018

  • Great! Not 5 stars but Uber doesn’t let me change that. Jun 29, 2020

    By Excellent714
    I’ve used Uber a long time and have been able to get rid of my car now that I have Uber. But it seems every update makes the app more difficult to use. Today in the heat I was counting on getting Uber to take my little dog to the vet. They charge extra for the dog which is ok. But the app is now so messed up that I was unable to change the pickup point or my destination. There was no way to do it so I had to drag my puppy in this heat and had great difficulty breathing walking to the vet with a mask on. This is nonsense. Also it’s screwed up for drivers because they changed the pop up I used to see after the ride. Now I have to go to past trips up in the left corner to search for the trip and then add the tip. I was totally unable to select 5 stars for the driver. How many people are going to bother to do all this when it’s money they could save. This is one more proof of how Uber has little regard for their riders or drivers. To all apps: Stop filling in the blanks with what you think I want to do or where I want to go. You are creating a mess and proving we have nothing to worry about from artificial intelligence yet. The app worked months ago but stop making it so smart that it’s unusable.
    more
  • disabled veteran loves UBER Dec 23, 2018

    By "old forgetful"
    UBER is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my UBER driver to pick me up right in front of Publix and had another great ride home. I am not happy with UBER trying several times to direct me to another pickup point in the pouring rain. Why did UBER expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The UBER drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If UBER was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.
    more
  • First time Oct 29, 2017

    By Crzylakafox
    This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
    more
  • 😊 Uber Rating Oct 24, 2018

    By Retdecem
    Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
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  • Uber is like the Bitcoin trend, it will eventually be of little to no value. Dec 28, 2017

    By jo-A-mo
    I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
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  • Satisfied but a few issues Apr 30, 2019

    By Sarahjdgdvk
    I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
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  • Oct 13, 2020

    By Brian B
    I use the app a lot and it's usually great. However, it has suddenly started giving me constant notifications asking of I still need ride, many of which are referencing addresses I haven't traveled to in months. I would prefer not to shut off notifications for the app, so I constantly have to force stop the app to stop the notifications. Clearing the cache and data do not resolve the issue.
    more
  • Option in settings for miles/kilometers and currency Jun 21, 2019

    By A Wanna Be Pinterest User!
    When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
    more
  • Not a fan of the rating system Feb 7, 2020

    By Ari- ell
    Uber is not a bad service, but I think the rating system needs to be done away with, or at least used more judiciously, for a number of reasons. The judgement of the drivers (as well as the quality of their service) can sometimes be hit or miss. For example, I had a driver yell at me for asking him to lower the radio. Nine times out of ten co-riders couldn't care less so I figured it was ok to ask him. After passive-aggressively avoiding my request this guy goes on a tirade on how he leaves it on for the customers and how it's his therapy or something like that. It's frustrating for me to see my rating go down on account of driver's who report anonymously. If my performance as a passenger really was such a big deal, drivers can just report me and take it up with management, but as it stands, there is no clear criteria as to what constitutes good "5 star" conduct. I do my utmost to be on time, courteous, and forgiving towards drivers who give less than a professional performance. The fact that there are drivers out there who can't reciprocate and who go out of their way to rate me lower just goes to show, as far as my judgement is concerned, that the drivers on this app need to be held more accountable to their customers and their employers.
    more
  • Generally a big fan of Uber - few things to think about Jun 25, 2019

    By thoughtsandreviews68
    I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
    more
  • Use at your own risk! Oct 2, 2019

    By HonestyWithASideOfFries
    I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
    more
  • Mediocre support and service Mar 11, 2019

    By Jalmae
    If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
    more
  • The worst customer service you ever! Nov 1, 2017

    By t dizz
    Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
    more
  • Pickup times getting worse and worse Mar 4, 2018

    By Masmusic9
    When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
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  • Oct 15, 2020

    By Keren Amaechi Ogwuma
    1). Your in-app help and support center is very poor. Important topics not covered. No room to chat with anyone. No help lines and email addresses. . 2). Phone numbers available on Google not working. . 3). I should be able to request another driver if the first is unavailable. You should not give me a driver that is 21 mins away when my trip is 17 minutes and no option of changing the driver . 4). Your drivers should be able to cancel a rider without fear of being charged.
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  • Oct 28, 2020

    By Klau K
    Poor location, over charging, issues in other countries. I use it barely. Lately, it didn't charge my credit card and had to pay in cash, but kept saying that I didn't pay. In Mexico it canceled complely all my credit cards.You can’t contact no one about this. It is supposed to pick me at where I at and is putting me on the street in front of the highway. If I'm on the top floor arrives on the bottom floor. The driver missed the street. Uses longer rides unnecessarily to charge more.
    more
  • Oct 12, 2020

    By Noir Fantome
    The app functions well for the most part. Maybe a delay in GPS location of your driver, but overall a good app. Its business practices are down right appalling. Try to find a driver, 15min wait while searching, meantime the app keeps telling you hey! This driver is available, only $25 for the $5 ride you requested. Over and over you get these. Then, when you quit guess what, there is "suddenly" a "surge" of customers in your area, the price is now $30 for the 3 mile drive. Absolutely disgusting
    more
  • Oct 19, 2020

    By Elizabeth Rees
    I've been using this app almost daily for the past year. One thing that I've noticed is that I do get repeat drivers who are nice, fast, and safe. But for the most part, even when I call in advance, it takes 30 minutes. My repeat drivers will tell me it's been a slow day so why am I only getting drivers in the next town when there are some down the street from me? When I cancel a ride for being too far and call again, why send me someone even farther? 🤦
    more
  • Oct 8, 2020

    By sai nath
    Initially the app and the service were working well, but then the updates - becoming hurdles. Now the scenario is there is no contact to complain or atleast text, which is a big bother. The payment has been made, but the account shows payment due, come on is it possible that a driver leaves you without paying? Can't take this long, looking for other options.
    more
  • GPS and location services needs to be fixed Nov 15, 2018

    By ijinix
    Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
    more
  • Oct 27, 2020

    By Wei Styer
    Worst service EVER! There is NO way to contact customer service, just a super long series of articles to click your way through. This app is the ONLY place to change your phone number. And if your phone number is somehow off, you can't use any of their services. A complete disaster of a system that isn't customer friendly. I've never had any problems like this with Lyft.
    more
  • Oct 19, 2020

    By Ravinathan A
    not user friendly, I had to delete the existing credit card and add another one, but the app is not storing the new card, multiple times the card was debited for verification purpose but still there card doesn't appear in the app. Such a useless app. Even, I had sought support on the same, but no one has contacted till now. In these days of social distancing, why should I be making payment in cash. Is there anyone wanting to set right. The company should learn some things from their rivals.
    more
  • Oct 27, 2020

    By Kenny R
    This app is my main means of transportation currently. Im selecting for a ride home and its trying to charge me $40 for a trip that normally costs $8. I dont care that it says its "busy and fares are higher than usual" thats bull----! To drive prices up that high is absurd. And its making it damn near impossible to get a ride when needed to get me to my destination when I'm needed to be there! This feels so wrong. I find myself more often than not stranded. This is just WRONG
    more
  • Oct 22, 2020

    By Eric O
    Using this app for the past week, so far it's been a dreadful experience. There's no clear way on how to contact customer support. As someone new to the platform it took me close to an hour to figure this out. Since then l've had several issues which the majority has to do with the app, which can be easily avoided if the UI was a bit more robust. How's this acceptible uber? App lacks information critical for new users and is very unintuitive. Info is sparse and feels like an afterthought.
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  • Avoid until the apps many bugs are fixed. Feb 6, 2018

    By Therearebetterchoices
    The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
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