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Uber - Request a ride

Uber - Request a ride

Uber Technologies, Inc.

Request a ride with Uber, rent JUMP bikes or scooters, and get there with ease.

4.0 Ratings 8M+ Reviews 500M+ Downloads
Featured onBest Apps for Traveling Europe Without a Car
Request a ride with Uber, rent JUMP bikes or scooters, and get there with ease.
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Ratings & Reviews

4.0
8.3M+ Ratings
  1. 5
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  5. 1
  • Jul 23, 2020

    By Tyler Houston
    The app was great until about two weeks ago. Now it's the old "bait and switch" You choose your ride and the price, your request is accepted and it appears you're on your way, right? WRONG!! The driver either cancels or is edged out by this feature that says "the price of your trip has increased" then when you choose to wait for a "cheaper" ride, the app has a hard time finding a driver . I'm sorry, but I am on a budget, and cannot afford to pay $47 dollars for a $8 trip. Greedy people.
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  • Use at your own risk! Oct 2, 2019

    By HonestyWithASideOfFries
    I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
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  • Needs Work Jun 5, 2018

    By connelv01
    Firstly, let’s talk about the poor GPS system Uber has as of late. I’ve have three Uber’s cancel on me in one day while I was trying to make it to work on time bc Uber put the wrong location for my pickup even after I chose my home as the pickup location. This has happened on several occasions and I had to dispute cancellation fees and ride fees. Then, on more than one occasion I had the unfortunate case of my Uber starting the trip without me in the car and I had to cancel the ride and again dispute cancellation charges. And last but not least I want to touch on the Ride Pass and why I advise that you don’t waste your money on it. The way the Ride Pass is advertised you would think that you get a set fare for all of your rides as long as they’re within New York City. Well that couldn’t be further from the truth because as it turns out the “set fare” only applies to the places (to and from) in which you were going when you purchased the Ride Pass. So let’s say you were going from home to work and they gave you a set pool price and a set X price that only applies to you going from home to work and back. Every other ride is priced at the flat rate fare and it’s subject to change every time. All and all it’s a scam, ten dollars isn’t much but it’s the principle and the false advertisement that’s going on with the purchase of a Ride Pass. So if you want to save yourself ten dollars I say skip on the Ride Pass and just stick to the regular prices.
    more
  • Mediocre support and service Mar 11, 2019

    By Jalmae
    If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
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  • The worst customer service you ever! Nov 1, 2017

    By t dizz
    Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
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  • Jul 25, 2020

    By Chelsea Jones
    For the last 2 days, I have not been able to book a trip. When I tap/type the address that I want to go to, it stays in "loading" mode. I have to uninstall and reinstall the entire app EVERY TIME I need to book a trip. Which is usually 1-2 times a day. Yes, I've tried clearing the cache. It does nothing. Please fix these within the next couple days or I'll be switching to Lyft permanently.
    more
  • Jul 27, 2020

    By R
    What the hell? Now the app does not display the estimated price for a given trip? No way to know if there is a surge? Now the price shows but, when you enter a destination, it shows on the search but doesn't populate to request a ride. You have to go to an external maps app to initiate the Uber app. Whoever developed this app or made the most recent update needs to be fired. You're basically sending people to Lyft.
    more
  • Jul 24, 2020

    By Michael Calvanese
    This app blows. Super buggy. Rides are over priced compared to other ride sharing apps. They will double charge you, but at least they refund you if they do. You can load uber cash, but it will often take the money from your card, anyway. Whoever is being paid to develop this app needs to give his salary back. Because he or she (or they), did a terrible job.
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  • Aug 7, 2020

    By Sean Anderson
    App works semi-fine most of the time, freezes a lot. However one thing I can't stand is Uber's price gouging. This BS "rates are higher at peak hours," or saying that fares are higher because it's busy when there is literally like one or two drivers around at most. I and many others use it to to get to work, a single ride should never cost $28 or higher. People aren't rich. This is price gouging and it's unfair to the people who rely on Uber for work and other transportation needs.
    more
  • Jul 28, 2020

    By Bridget Garner
    This app is not working right. Price estimates are NO LONGER available. It only lets me put HOME for enter pickup location. I have to uninstall the app and install it again to get a ride from anywhere other then HOME. I almost got stranded somewhere. I have never seen this happen with UBER but this is a major inconvenience. I see I'm not the only one with the problem while reading the other recent reviews. I know there are many disappointed riders right now.
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  1. Available in more than 630 cities worldwide for your most convenient public transportation
  2. See your driver's picture, rating, # of rides given, vehicle details including LIC#, and track their car on a real-time map before arrival
  3. Choose your level of luxury travel: UberX (affordable individual), UberPOOL (economy carpool), or UberBLACK (luxury vehicles)

Reviewed by Kaylin on February 9, 2018

  • disabled veteran loves UBER Dec 23, 2018

    By "old forgetful"
    UBER is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my UBER driver to pick me up right in front of Publix and had another great ride home. I am not happy with UBER trying several times to direct me to another pickup point in the pouring rain. Why did UBER expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The UBER drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If UBER was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.
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  • First time Oct 29, 2017

    By Crzylakafox
    This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
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  • 😊 Uber Rating Oct 24, 2018

    By Retdecem
    Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
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  • Honest uber driver! Feb 2, 2019

    By Aperez2013
    Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
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  • Uber is like the Bitcoin trend, it will eventually be of little to no value. Dec 28, 2017

    By jo-A-mo
    I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
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  • Overall good app, but with flaws, and poor customer support Aug 7, 2020

    By Smabb
    The issue that I and some others I know have with the app is that it sometimes gets the location of an address wrong. I had a recent problem where every time I tried to store an address for “work” the location on the map was wrong. It put the pin in a different place each time. When I added the name of the company the app finally got it right. I have had other issues on occasion with other address. This sometimes causes confusion for the driver. The bigger concern is the difficulty Uber creates for the customer to contact customer service. There is a large selection of canned answers, non of which applies. I had to use the choice to complain about the ride, just to send a message about my problem with the app. The response I received was a canned response with the instructions on how to add a saved location. Clearly they did not actually read my message. They clearly don’t care, otherwise they would have responded by saying something like they will investigate the problem with incorrect locations in the app that is not where the entered address is actually located. I even sent in screenshots. They did not bother to read any of it. The car service itself is pretty good. Too bad they have no interest in fixing bugs with the app.
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  • Satisfied but a few issues Apr 30, 2019

    By Sarahjdgdvk
    I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
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  • Option in settings for miles/kilometers and currency Jun 21, 2019

    By A Wanna Be Pinterest User!
    When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
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  • Not a fan of the rating system Feb 7, 2020

    By Ari- ell
    Uber is not a bad service, but I think the rating system needs to be done away with, or at least used more judiciously, for a number of reasons. The judgement of the drivers (as well as the quality of their service) can sometimes be hit or miss. For example, I had a driver yell at me for asking him to lower the radio. Nine times out of ten co-riders couldn't care less so I figured it was ok to ask him. After passive-aggressively avoiding my request this guy goes on a tirade on how he leaves it on for the customers and how it's his therapy or something like that. It's frustrating for me to see my rating go down on account of driver's who report anonymously. If my performance as a passenger really was such a big deal, drivers can just report me and take it up with management, but as it stands, there is no clear criteria as to what constitutes good "5 star" conduct. I do my utmost to be on time, courteous, and forgiving towards drivers who give less than a professional performance. The fact that there are drivers out there who can't reciprocate and who go out of their way to rate me lower just goes to show, as far as my judgement is concerned, that the drivers on this app need to be held more accountable to their customers and their employers.
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  • Driver ratings Nov 19, 2017

    By Henrythevvxxiii!!!
    NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
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  • Jul 23, 2020

    By Tyler Houston
    The app was great until about two weeks ago. Now it's the old "bait and switch" You choose your ride and the price, your request is accepted and it appears you're on your way, right? WRONG!! The driver either cancels or is edged out by this feature that says "the price of your trip has increased" then when you choose to wait for a "cheaper" ride, the app has a hard time finding a driver . I'm sorry, but I am on a budget, and cannot afford to pay $47 dollars for a $8 trip. Greedy people.
    more
  • Use at your own risk! Oct 2, 2019

    By HonestyWithASideOfFries
    I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
    more
  • Needs Work Jun 5, 2018

    By connelv01
    Firstly, let’s talk about the poor GPS system Uber has as of late. I’ve have three Uber’s cancel on me in one day while I was trying to make it to work on time bc Uber put the wrong location for my pickup even after I chose my home as the pickup location. This has happened on several occasions and I had to dispute cancellation fees and ride fees. Then, on more than one occasion I had the unfortunate case of my Uber starting the trip without me in the car and I had to cancel the ride and again dispute cancellation charges. And last but not least I want to touch on the Ride Pass and why I advise that you don’t waste your money on it. The way the Ride Pass is advertised you would think that you get a set fare for all of your rides as long as they’re within New York City. Well that couldn’t be further from the truth because as it turns out the “set fare” only applies to the places (to and from) in which you were going when you purchased the Ride Pass. So let’s say you were going from home to work and they gave you a set pool price and a set X price that only applies to you going from home to work and back. Every other ride is priced at the flat rate fare and it’s subject to change every time. All and all it’s a scam, ten dollars isn’t much but it’s the principle and the false advertisement that’s going on with the purchase of a Ride Pass. So if you want to save yourself ten dollars I say skip on the Ride Pass and just stick to the regular prices.
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  • Mediocre support and service Mar 11, 2019

    By Jalmae
    If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
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  • The worst customer service you ever! Nov 1, 2017

    By t dizz
    Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
    more
  • Aug 7, 2020

    By Sean Anderson
    App works semi-fine most of the time, freezes a lot. However one thing I can't stand is Uber's price gouging. This BS "rates are higher at peak hours," or saying that fares are higher because it's busy when there is literally like one or two drivers around at most. I and many others use it to to get to work, a single ride should never cost $28 or higher. People aren't rich. This is price gouging and it's unfair to the people who rely on Uber for work and other transportation needs.
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  • Jul 28, 2020

    By Mega Luke
    Used to be fine and over the last few months the Uber medics addition was very useful. Recently when I try to book a ride I type my location in and confirm but then the pin shoots off somewhere completely random and I have to manually change it or the driver starts heading miles in the wrong direction. This isn't ideal, as manually moving the pin rarely results in an accurate pickup location and then you've got to send a message to the driver to let him know where you are anyway. It's a mess.
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  • GPS and location services needs to be fixed Nov 15, 2018

    By ijinix
    Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
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  • Jul 30, 2020

    By Hamilcar Cabusi
    This app really wants my credit card info. I already booked a ride with gift cards but it keeps restarting and I have to register my social media and sensitive information. It's frustrating. I thought it would have been easier after my first ride, apparently not. Hopefully this gets fixed.
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  • Service went way down hill Jun 5, 2018

    By Everleigh123
    When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
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  • Jul 25, 2020

    By Chelsea Jones
    For the last 2 days, I have not been able to book a trip. When I tap/type the address that I want to go to, it stays in "loading" mode. I have to uninstall and reinstall the entire app EVERY TIME I need to book a trip. Which is usually 1-2 times a day. Yes, I've tried clearing the cache. It does nothing. Please fix these within the next couple days or I'll be switching to Lyft permanently.
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  • Jul 27, 2020

    By R
    What the hell? Now the app does not display the estimated price for a given trip? No way to know if there is a surge? Now the price shows but, when you enter a destination, it shows on the search but doesn't populate to request a ride. You have to go to an external maps app to initiate the Uber app. Whoever developed this app or made the most recent update needs to be fired. You're basically sending people to Lyft.
    more
  • Jul 24, 2020

    By Michael Calvanese
    This app blows. Super buggy. Rides are over priced compared to other ride sharing apps. They will double charge you, but at least they refund you if they do. You can load uber cash, but it will often take the money from your card, anyway. Whoever is being paid to develop this app needs to give his salary back. Because he or she (or they), did a terrible job.
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  • Jul 28, 2020

    By Bridget Garner
    This app is not working right. Price estimates are NO LONGER available. It only lets me put HOME for enter pickup location. I have to uninstall the app and install it again to get a ride from anywhere other then HOME. I almost got stranded somewhere. I have never seen this happen with UBER but this is a major inconvenience. I see I'm not the only one with the problem while reading the other recent reviews. I know there are many disappointed riders right now.
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  • Jul 31, 2020

    By Madison Schmitt
    As of recently, this app is borderline useless as far as times go. I'm disappointed as it used to work perfectly, but now when Uber quotes me a 5 min trip it magically becomes 15 minutes. Not great if you have to be somewhere on time. As well as this, it regularly malfunctions when trying to input a destination, and I have to uninstall and reinstall. Switching to Lyft.
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