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Uber - Request a ride

Uber - Request a ride

Uber Technologies, Inc.

We’ve established new safety protocols to help you feel safe when you ride.

4.4 Ratings 10M+ Reviews 500M+ Downloads

Ratings & Reviews

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  • img Community
    I remember while visiting Timisoara, Romania, the Uber drive cost was nearly half the cost of a taxi drive. It is an obvious app, but it saved me money without sacrificing time and ensuring I was always on time.
    img by Antonio
    2 years ago
  • img Community
    A quick 10-minute trip from hostel to a club, then another 10 minutes back home and so on - small travel costs easily adds up over 7 days. Uber allows you to split trip fees between multiple users, so you won’t have to deal with exchanging $5 and $10 bills.
    img by Antonio
    2 years ago
  • img Community
    Want to go around the city of Chicago in a cost-efficient way? Use Uber pool to ride-share with other passengers who will go to the same destination as you. You easily slash off more than $10 on your whole day fair using this.
    img by Sharon
    1 year ago
  • img Community
    When traveling in Croatia, Uber is one app that you must have for booking taxis. This app is as reliable as it could get, even if you’re only traveling 5 km from your hotel to eat dinner at a famous restaurant.
    img by Christina
    1 year ago
  • img Community
    Very crowded. Gets you places faster
    img by Crystal
    1 year ago
  • img Community

    Experience for call taxi Feb 20, 2021

    By Νεκτάριος Καρβέλας
    Very fast app for call taxi in Athens
  • img Community

    Simple and useful travel Feb 15, 2021

    By Mark
    A great app. Aftering using it for many years, I still am amazed with how great it is.
  • img Expert
    1. Available in more than 630 cities worldwide for your most convenient public transportation
    2. See your driver's picture, rating, # of rides given, vehicle details including LIC#, and track their car on a real-time map before arrival
    3. Choose your level of luxury travel: UberX (affordable individual), UberPOOL (economy carpool), or UberBLACK (luxury vehicles)

    Reviewed by Kaylin on February 9, 2018

  • Use at your own risk! Oct 2, 2019

    By HonestyWithASideOfFries
    I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
  • Mediocre support and service Mar 11, 2019

    By Jalmae
    If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
  • img Expert
    1. Available in more than 630 cities worldwide for your most convenient public transportation
    2. See your driver's picture, rating, # of rides given, vehicle details including LIC#, and track their car on a real-time map before arrival
    3. Choose your level of luxury travel: UberX (affordable individual), UberPOOL (economy carpool), or UberBLACK (luxury vehicles)

    Reviewed by Kaylin on February 9, 2018

  • img Community

    Experience for call taxi Feb 20, 2021

    By Νεκτάριος Καρβέλας
    Very fast app for call taxi in Athens
  • img Community

    Simple and useful travel Feb 15, 2021

    By Mark
    A great app. Aftering using it for many years, I still am amazed with how great it is.
  • Use at your own risk! Oct 2, 2019

    By HonestyWithASideOfFries
    I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
  • Mediocre support and service Mar 11, 2019

    By Jalmae
    If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
  • The worst customer service you ever! Nov 1, 2017

    By t dizz
    Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
  • Pickup times getting worse and worse Mar 4, 2018

    By Masmusic9
    When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
  • Uber Cash error Jun 10, 2021

    By Joe bidens deep throat
    Hello there! I love Uber and it’s convenience, I haven’t had too many irrational complaints about the app and know how to work around the fluctuate prices every here and there, so Uber is truly a great app for transportation! However, I am having this very annoying issue with Uber Cash where every time I try to load money into my Uber Cash account it gives me an error. I have already gotten three different assistance try to help me with this issue and I appreciate them for assisting me, however none of their suggestions had helped me with my issue. I’ve tried using different payment methods, restarting the app, signing in and out, deleting the app, using another device, ensured it wasn’t my card issuer that induced the errors, and updated the app and none of these have solved my consistent problem. I believe I may have tried every single solution and have come to the conclusion that it is not me, nor is it my phone or my card issuer but that it is the app itself that is giving me this error. I would truly love if you guys got this error fixed, I really want to start using this method of payment, knowing that this could be an easier way to save money rather than constantly going broke over Uber rides to locations close to me! I hope someone sees this, proceeds to resolve the problem and an update to the Uber app is issued soon! Thank you!
  • Satisfied but a few issues Apr 30, 2019

    By Sarahjdgdvk
    I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
  • Jul 25, 2021

    By Tamilanda Kalakuronda
    More cancellations are happenning now a days which needs to be fixed asap. Customers are affecting a lot. In the last few trips the 1st time allocated vehicle was not came. Drivers are asking the destination and cancelling. Management should have a discussion with the drivers and come to a conclusion which shouldn't affect both customers and the drivers.
  • Jul 28, 2021

    By Krina Shah
    There is some issues with the app, when you book a ride it shows some different estimated fare, and then when you reach the destination it suddenly spikes up. There is also no customer care desk where they will solve any of your problem. Also the drivers take the route they want to take and do not listen to you. Have had worst experiences on many occasions. Will not recommend this app for use.
  • Jul 25, 2021

    By Spencer Wright
    I'm unsure if the issues with Uber are due to the app or the quality of the drivers. If I'm booking a trip, I get assigned to ~ 4 different drivers who all cancel after 30 seconds. It means I wait 15-20 minutes for a driver that doesn't cancel instead of the estimated 3-5 minutes I was told it would take when I booked the trip originally. Often this means I am late to work. The customers suffer because of the drivers, and there is nothing we can do about it.
  • Jul 24, 2021

    By Noah Chamber
    Would be a great app if I were actually able to cancel the trip when I get constantly transfered to other drivers, making me wait 26 instead of 6 minutes. Could have walked home quicker than that. You need to rework this app, this is pointless. Drivers have all the power to cancel as they wish if they have a better trip oppurtunity, meanwhile we are left waiting and get punished for canceling. No tnx, switching to Bolt.
  • Jul 24, 2021

    By Tanvi Khule
    No star is better for this app . It was a horrible experience. I booked uber connect to deliver my package and paid also for the same but it's not delivered to the given address. And In the app their is no provision to contact that person. So I want refund for my package or refund the whole damage amount including delivery charge . If not I'll go through legal process .
  • Money Scammers and poor customer service Jun 10, 2021

    By Nate D. Simmons
    I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
  • Jul 24, 2021

    By Ishika sharma
    I wish I could rate this app in negative stars. Such unprofessional service, the driver denies to pick you up and asks you to cancel, and this has happened to me so many times in row. Wish they'd do anything about it. And the cancellation policy is just stupid, even if the driver's the one denying to pick up, I'm the one who has pay cancellation fees.It was extremely irksome. Also, Uber drivers who keep refusing trips should be blacklisted, because the whole point of Uber is to get bike whenever
  • Jul 29, 2021

    By Katherine Galvez
    I'm done using this app. They charge an insane amount of money from 13$ to 30$ or more due to "increase in demand" when 20 minutes later the price goes back down to 13$. I wake up earlier to call a ride that still manages to arrive 5 to 10 minutes later then the time I am told. I'm charged extra fees such as wait times when the drivers are the ones being late themselves. When I go through my Bank it shows that Uber charges me small fees on dates I haven't even ordered a ride.
  • Jul 26, 2021

    By neli mukherjee
    The feedback system of Uber is very poor. Even if the drivers do not come to the location for pick up or do not follow the instructions there's no proper way to register complaints. Though the fault is on the driver's side Uber charges cancellation fees from the customers. Because of this the drivers get away with anything. Many Uber drivers are rude and they misbehave with the customers. Just waiving the cancellation fee is not enough. Uber must take strict action against such drivers.
  • Avoid until the apps many bugs are fixed. Feb 6, 2018

    By Therearebetterchoices
    The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
  • Jul 29, 2021

    By Rachel Park
    I had 20 Ubers cancel on me in a row the last time I tried to book a trip - my rating is 4.8 and there were no traffic issues etc. so in my mind there was absolutely no reason for this? There should be a way for the drivers to let you know the reason they've declined the trip or a way to let them know how many other drivers have cancelled on a rider so they're less inclined to do so. I'll be using another cab hailing app from now on because honestly I've never been so frustrated in my life.
  • img Community
    I remember while visiting Timisoara, Romania, the Uber drive cost was nearly half the cost of a taxi drive. It is an obvious app, but it saved me money without sacrificing time and ensuring I was always on time.
    img by Antonio
    2 years ago
  • img Community
    A quick 10-minute trip from hostel to a club, then another 10 minutes back home and so on - small travel costs easily adds up over 7 days. Uber allows you to split trip fees between multiple users, so you won’t have to deal with exchanging $5 and $10 bills.
    img by Antonio
    2 years ago
  • img Community
    Want to go around the city of Chicago in a cost-efficient way? Use Uber pool to ride-share with other passengers who will go to the same destination as you. You easily slash off more than $10 on your whole day fair using this.
    img by Sharon
    1 year ago
  • img Community
    When traveling in Croatia, Uber is one app that you must have for booking taxis. This app is as reliable as it could get, even if you’re only traveling 5 km from your hotel to eat dinner at a famous restaurant.
    img by Christina
    1 year ago
  • img Community
    Very crowded. Gets you places faster
    img by Crystal
    1 year ago
  • img Community

    Experience for call taxi Feb 20, 2021

    By Νεκτάριος Καρβέλας
    Very fast app for call taxi in Athens
  • img Community

    Simple and useful travel Feb 15, 2021

    By Mark
    A great app. Aftering using it for many years, I still am amazed with how great it is.
  • img Expert
    1. Available in more than 630 cities worldwide for your most convenient public transportation
    2. See your driver's picture, rating, # of rides given, vehicle details including LIC#, and track their car on a real-time map before arrival
    3. Choose your level of luxury travel: UberX (affordable individual), UberPOOL (economy carpool), or UberBLACK (luxury vehicles)

    Reviewed by Kaylin on February 9, 2018

  • img Community

    Experience for call taxi Feb 20, 2021

    By Νεκτάριος Καρβέλας
    Very fast app for call taxi in Athens
  • img Community

    Simple and useful travel Feb 15, 2021

    By Mark
    A great app. Aftering using it for many years, I still am amazed with how great it is.
  • 😊 Uber Rating Oct 24, 2018

    By Retdecem
    Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
  • Satisfied but a few issues Apr 30, 2019

    By Sarahjdgdvk
    I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
  • Option in settings for miles/kilometers and currency Jun 21, 2019

    By A Wanna Be Pinterest User!
    When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
  • Over It Jan 29, 2021

    By 85Forever
    It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.
  • Use at your own risk! Oct 2, 2019

    By HonestyWithASideOfFries
    I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
  • Mediocre support and service Mar 11, 2019

    By Jalmae
    If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
  • The worst customer service you ever! Nov 1, 2017

    By t dizz
    Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
  • Pickup times getting worse and worse Mar 4, 2018

    By Masmusic9
    When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
  • Uber Cash error Jun 10, 2021

    By Joe bidens deep throat
    Hello there! I love Uber and it’s convenience, I haven’t had too many irrational complaints about the app and know how to work around the fluctuate prices every here and there, so Uber is truly a great app for transportation! However, I am having this very annoying issue with Uber Cash where every time I try to load money into my Uber Cash account it gives me an error. I have already gotten three different assistance try to help me with this issue and I appreciate them for assisting me, however none of their suggestions had helped me with my issue. I’ve tried using different payment methods, restarting the app, signing in and out, deleting the app, using another device, ensured it wasn’t my card issuer that induced the errors, and updated the app and none of these have solved my consistent problem. I believe I may have tried every single solution and have come to the conclusion that it is not me, nor is it my phone or my card issuer but that it is the app itself that is giving me this error. I would truly love if you guys got this error fixed, I really want to start using this method of payment, knowing that this could be an easier way to save money rather than constantly going broke over Uber rides to locations close to me! I hope someone sees this, proceeds to resolve the problem and an update to the Uber app is issued soon! Thank you!
  • Jul 25, 2021

    By Tamilanda Kalakuronda
    More cancellations are happenning now a days which needs to be fixed asap. Customers are affecting a lot. In the last few trips the 1st time allocated vehicle was not came. Drivers are asking the destination and cancelling. Management should have a discussion with the drivers and come to a conclusion which shouldn't affect both customers and the drivers.
  • Started off good but went downhill fast Dec 11, 2019

    By Dragon Mother90
    I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
  • Going downhill Oct 4, 2018

    By bestmoney4
    Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
  • Jul 15, 2021

    By Krishna Sree
    I have been using Uber since a few years now but today was really disappointed. We booked the cab to go to a far place and the drivers were cancelling the ride. I even understand that maybe it's because they didn't want to go that far. The problem I had was, the app was not showing any notifications or anything saying that the driver's cancelled. It was very ambiguous whether the ride was coming or not. The cabs were getting booked on their own. Please solve this issue.
  • Jul 28, 2021

    By Krina Shah
    There is some issues with the app, when you book a ride it shows some different estimated fare, and then when you reach the destination it suddenly spikes up. There is also no customer care desk where they will solve any of your problem. Also the drivers take the route they want to take and do not listen to you. Have had worst experiences on many occasions. Will not recommend this app for use.
  • GPS and location services needs to be fixed Nov 15, 2018

    By ijinix
    Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
  • Service went way down hill Jun 5, 2018

    By Everleigh123
    When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
  • Horrible customer service Sep 7, 2020

    By KEENANEM
    I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
  • Jul 25, 2021

    By Spencer Wright
    I'm unsure if the issues with Uber are due to the app or the quality of the drivers. If I'm booking a trip, I get assigned to ~ 4 different drivers who all cancel after 30 seconds. It means I wait 15-20 minutes for a driver that doesn't cancel instead of the estimated 3-5 minutes I was told it would take when I booked the trip originally. Often this means I am late to work. The customers suffer because of the drivers, and there is nothing we can do about it.
  • Jul 24, 2021

    By Noah Chamber
    Would be a great app if I were actually able to cancel the trip when I get constantly transfered to other drivers, making me wait 26 instead of 6 minutes. Could have walked home quicker than that. You need to rework this app, this is pointless. Drivers have all the power to cancel as they wish if they have a better trip oppurtunity, meanwhile we are left waiting and get punished for canceling. No tnx, switching to Bolt.
  • Jul 24, 2021

    By Tanvi Khule
    No star is better for this app . It was a horrible experience. I booked uber connect to deliver my package and paid also for the same but it's not delivered to the given address. And In the app their is no provision to contact that person. So I want refund for my package or refund the whole damage amount including delivery charge . If not I'll go through legal process .
  • Money Scammers and poor customer service Jun 10, 2021

    By Nate D. Simmons
    I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
  • Jul 24, 2021

    By Ishika sharma
    I wish I could rate this app in negative stars. Such unprofessional service, the driver denies to pick you up and asks you to cancel, and this has happened to me so many times in row. Wish they'd do anything about it. And the cancellation policy is just stupid, even if the driver's the one denying to pick up, I'm the one who has pay cancellation fees.It was extremely irksome. Also, Uber drivers who keep refusing trips should be blacklisted, because the whole point of Uber is to get bike whenever
  • Jul 29, 2021

    By Katherine Galvez
    I'm done using this app. They charge an insane amount of money from 13$ to 30$ or more due to "increase in demand" when 20 minutes later the price goes back down to 13$. I wake up earlier to call a ride that still manages to arrive 5 to 10 minutes later then the time I am told. I'm charged extra fees such as wait times when the drivers are the ones being late themselves. When I go through my Bank it shows that Uber charges me small fees on dates I haven't even ordered a ride.
  • Jul 26, 2021

    By neli mukherjee
    The feedback system of Uber is very poor. Even if the drivers do not come to the location for pick up or do not follow the instructions there's no proper way to register complaints. Though the fault is on the driver's side Uber charges cancellation fees from the customers. Because of this the drivers get away with anything. Many Uber drivers are rude and they misbehave with the customers. Just waiving the cancellation fee is not enough. Uber must take strict action against such drivers.
  • Avoid until the apps many bugs are fixed. Feb 6, 2018

    By Therearebetterchoices
    The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
  • Jul 29, 2021

    By Rachel Park
    I had 20 Ubers cancel on me in a row the last time I tried to book a trip - my rating is 4.8 and there were no traffic issues etc. so in my mind there was absolutely no reason for this? There should be a way for the drivers to let you know the reason they've declined the trip or a way to let them know how many other drivers have cancelled on a rider so they're less inclined to do so. I'll be using another cab hailing app from now on because honestly I've never been so frustrated in my life.
  • Charged a Cancellation fee for wrong address! Aug 31, 2019

    By TooManyFlubs
    I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.

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