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TurboTax Tax Return App – Max Refund Guaranteed

TurboTax Tax Return App – Max Refund Guaranteed

Intuit Inc

Snap a photo of your W-2, answer simple questions, then e-file taxes securely

4.6
311K+ Reviews 5M+
Free
50.1MB
  • Editor's Choice
  • Free
  • Feature Rich
  • Fresh
  • In App Purchases

Negative Reviews in Most Helpful

70% Negative Reviews

Out of 120 most helpful reviews

  • by Megan Eagle

    Wouldn't let me enter my credit card information. And the buttons continuously needed me to tap them twice or stalled in bringing the next screen. Choppy. Especially after someone makes it all the way through the process and they get slapped with taxes due that exceed their savings, the last thing you should do is make the payment process absolutely infuriating. Now I get to try and use a not preferred method, great. It functioned like the pc program that I'm used to so that's good, I guess

  • At first it was the surprise price but now it’s the help support

    by TheJakeRate

    Trying to get answers to the prices by using the SmartLook feature they have for the first time. Terrible service. The first time I called the person hung up right away. Second time I got a guy named David, and he only asked for my email and number then hung up at random. I got an email saying that my case number has been closed. TurboTax was acting like my issue was resolved. But it never was. It’s like I only explained the problem to David and he just listened and did nothing. Pretty unprofessional if you ask me. I’ve never experienced this type of Customer Service in a long time. I got hung up on in less than 2 minutes within two calls from the SmartLook feature on TurboTax. A feature that they advertise on TV as a helpful tool. That’s scary if you ask me. Because this thing doesn’t work. TurboTax you should be ashamed of yourself as a company. If this is how your service is I’m doubting you’ll even be bothered to see my honest survey that you had no problem sending me very quickly. But since I see you responding to people on the review app feel free to keep reading because here’s my survey: You didn’t answer my question, the person didn’t have his face shown, he didn’t help me at all or reach out to me after the fact (even though I gave him my number), and no I would not recommend this to my family, friends, employees, heck my worst nightmare.

  • by Heather Brissey

    Filled in all the info, declined upgrading the whole way through for miscellaneous options(live chat, etc), only to be stopped at the very last page and told free filing wasn't an option because I have an HSA (health savings account) that I input at the very beginning. They wanted $106 for fed and state. I'd rather go anywhere else that was actually up front about what is and isn't free. Why couldn't they have said that when I first put in the HSA info??

  • Annoyed, frustrated, disappointed

    by Tippadee

    The last two years I had to have my taxes prepared elsewhere, but for more than a decade before that, I used TurboTax and was always really happy at the ease, convenience, and minimal cost, so I didn’t think twice about returning this year! TurboTax used to cost $0 to maybe $40 a couple of years ago. Now the service they advertise in this app as “free” cost me $125 total (although they have not presented me with a receipt or a way to verify this as of yet, so who know what it will be down the line!). The worst part is they weren’t open about the charges along the way or remind you of your costs or what certain tools you have to purchase, so if you work on and return to your return, good luck remembering why you’re being charged for anything! They also don’t openly present alternative cheaper methods, they present the option like you don’t have a choice while still advertising FREE (I did not want, need, or choose PREMIUM SERVICES but somehow ended up paying $40 for it), they don’t let you change your mind or adjust your “order”, and I still don’t have a receipt to verify anything, nor is the information present in the app to verify. Proceed with extreme caution. EXTREMELY disappointed with the cost of TurboTax this year and will think twice about using them in the future.

  • by A Google user

    The app is usually pretty good, but this year it's forcing me to pay a lot to file my taxes, the price to file goes up every time I open the app (I opened it 3 times within 2 hours), and I can't pay with my return. It's making me use my card. Then you have to pay $29.99 to talk to a person to help you... I haven't found a number on google that leads to a person. It's all robots wanting to send you links. 5 stars for the past 2 years, but it sucks this year.

  • by Jessie Sparks

    This is for being annoying. You advertise your app as being free. But push, trick, and hide buttons to upgrade to the paid version. I accidentally clicked on on the tail end of my taxes and then your app forced me to clear everything and restart the entire process to downgrade. You also refuse to let me download my 2017 taxes so I could use a less annoying service. Then you interrupt a my restart to ask how "I love it". I do not. I legitimately hate it.

  • TurboTax is a joke now

    by Johnster343

    Filed my taxes for 2017 and it went great. No issues, good customer service. Filed for 2018 and it erroneously told me I owed $1591 to NYS and only got $945 for my federal refund. I made $40,000, claimed zero, I’m 21 and single. Spent an entire hour with one of your customer service representatives in “smartlook,” while she tried to guide me through the app to explain why I owed. I told her I’ve looked through the app and it doesn’t give an explanation. After 45 minutes I asked for a supervisor, or a manager. She said she could only type to her “team leader.” She then proceeded to google “why would someone owe money to NYS,” and read various generic possibilities from a forum on GOOGLE. I spent 50 minutes to get an “expert opinion” from someone sitting in there house with zero information, zero training, and zero ability to admit their inability to answer my question. This service is a joke. Then when I tried to get advice from a “tax advisor,” you guys asked for $120. This is not how you run a business. First I wait for 20 minutes to speak to someone who might as well be my neighbor who delivers pizzas. I want a discount or some type of service. You guys wasted an hour of my life that I could’ve spent making money. You obviously don’t stand behind your customers.

  • by Paul East

    ripoff scam. on first use, it offers a free version and a $20 version. I went with the free one. At the end, it suddenly says I must use the deluxe version to file, even though everything was "standard". deluxe is $60, and the very next page it's says I also have to pay an extra $50 for state. And then, says I have to print out and mail it in, and I need to get my credit card so I can pay for "absolutely nothing". nope, got the papers and did it myself.

  • Price is very misleading

    by xxlovecrystal

    I’ve used turbo tax for years and didn’t have issues. Always used their free version. This year I had to file for 2 states. One of their questions was confusing and I had to call and ask. To ask a question, they have you upgrade your version. It said it was about $40 to upgrade. I wasn’t super pleased having to pay $40 for a question, but figured I’ve had my taxes done for free for a few years now so not a huge deal. The person I was talking to didn’t know the answer and had to look it up, and then gave me the wrong answer. Then, when I finished my taxes, I saw the price is not just $40 altogether - the price is $40 for federal, and $40 for each state. That turns what was represented as just $40 to $120! And I can’t file without paying it. $120 to ask a question? That wasn’t even answered correctly?? And now that I’ve waited to file, the price went up. I got an email that I can get 25% off, but when I go to the app I can’t use it. Now I noticed in the fine print, some discounts you can’t use in the mobile app. I don’t even have a computer. Honestly this is very disappointing. I’ve recommended TurboTax to many people and now I don’t even think I’ll use this anymore. Pretty ridiculous.

  • by DeeAnn Beine

    The app was really nice, however the whole time I thought I was paying $59 and i go to finish and there was another $90 added to my account. At no point was there any mention of paying $45 for each state we had to file in. I am so upset about this ! Feel like ive been scammed by a bait and switch. I understand that this is still inexpensive but the app starts out saying its free then offers help for one price and better help for $59 so i decided to use there help and now they want $150

  • TurboTax is going downhill

    by Sarah R 2018

    I originally used TurboTax in 2015. It followed by the IRS saying my information was obtained and steps to follow. From talking with other individuals and research, it sounded like this happened to TurboTax users. I switched to a different company, TaxAct, to complete my 2016 taxes. I returned to TurboTax in 2017 as it sounded like more security was in place and they had the flexibility of mobile filing. For someone who doesn’t have a working computer, this was a great option! Unfortunately, upon filing, the IRS rejected my information since I did not provide information from the previous year. TurboTax did not highlight this from the get go, but they had to problem requiring me to sign up for several other fees - the site required me to sign up and when I pressed the back button to go back to review my options, it kept refreshing the page until I agreed to the fee to continue. For me, TurboTax is not there for its customers and is not seeing the big picture - making filing taxes easier. I guess at the end of the day when I talked to a representative, my understanding is Fool me once, shame on you. Fool me twice, shame on me. I would suggest looking into another company, since TurboTax is not like it used to be.

  • by Casey Meyer

    There was no way to change which version you wanted to use after the initial setup. For instance, I chose the most expensive one that allowed for business owners because I have a small side business which is not currently earning me any money, and when I realized it wouldn't let me deduct business expenses with no profit, I wanted to change to the standard version and pay $100 less. Nope, wouldn't work. So I used Tax Slayer instead.

  • Demanding a refund!

    by VampireKitties

    Had so many bugs not fixed on tax day. I had used it months earlier to get an idea of what my refund would be but when I found out I would owe money I decided to wait until I had the money before filling. On tax day it said I owed $0 and refund was $0. I got all the way to the end and it said I was ineligible to digitally file my Federal and would have to print it off and mail it to the IRS instead!?? Every time you clicked the link to print the federal the app cycled you through the last 2 or 3 pages. I was unable to file AFTER I already paid $107 to TurboTax! I didn’t have time so I started over with the H&R app instead, was easy accurate and not glitchy as heck. I called my bank immediately to try and cancel the payment but was told because I couldn’t go to my bank that same day I’d have to work with TurboTax to get my money back. I’ve been trying to research how to get my money back while I wait till Monday when their call hours are. From what I’ve read you can’t get your money back from TurboTax after it’s already been paid. I’ll be demanding TurboTax repay me the $107 I paid to file. Wish me luck and never use TurboTax; it’s honestly easier to do it by hand.

  • by Jenmarie Fits

    STOP, DON'T INSTALL! I filed my taxes 3 years ago and I needed to print them off for the IRS identification verification request. They refuse to help unless I pay $120, all of the instructions I have received has gotten me no where and now I'm looking at having identify theft reported for filing my own taxes because they refuse to give me my legal information. This company will have your butt in some serious trouble with the IRS. For a tax company they lack in all areas including hidden charges

  • Never using TurboTax again!!!

    by JaimeDavis1402

    If I could give zero stars, I would! I finished my return and when I went to e-file, and it told me that it could tell that I used a different account to file last year. Which is completely accurate. My ex-husband and I used his account to file during our marriage. It then told me that in order to verify that it was indeed me trying to file my taxes, it prompted me to log out and log into the account that was used to file last year’s taxes, so that they could verify last year’s AGI. I was then forced to contact my ex-husband to get the log in information. I logged into the account the account and then back into my account, but it still said that it had to verify my AGI. Why can’t I just input it myself?!?!? I looked in the helpline, but nothing was even remotely helpful. I then resorted to calling customer service where I was informed I would be automatically upgraded and charged FORTY FREAKING DOLLARS for trying to get help!!! I then changed my filing method to file by mail where it took me to a screen that only had a link to change it back to e-file. I still have not been able to file my taxes...four days later.

  • by Ian Kirk

    tricksters. went for the free version. ended up getting tricked into having to upgrade. was ok with the 39$ charge. Then went to have the payment taken out of my return to find out after i filled that i am being charged what appears to be 100$ extra to pay with my return. And on top of it all their customer service is awful and I cant get a call back to try and just pay with my card for the 39$ fee rather then having the upcharge for paying with my return.

  • by Jesse O'Connerr

    I've used turbo tax for 4 years, this year I filed the same forms I always do. I started with my w2s, and then my student loan interest payment form. When I got to the the very end of everything and ready to file it wouldnt let me file until I paid them over $100 because apparently the same 3 forms I've filed every year, now qualify under "special services." Their commercials spouting FREE FREE FREE are just a scam. Credit Karma was easier, faster, got me the same refund, and was ACTUALLY free.

  • DONT FILE HERE

    by XxTransgenderxX

    Customer service did not help me whatsoever with my problem. They just want to give you the run around and different numbers to call so it’s not their problem. I have still not received my taxes back and it has now been 13 days since they were accepted and no one can answer why I don’t have them. On top of poor customer support, turbo tax claims to be free for everyone when indeed it's not. It's a scam. They make you work all the way through filing and then tell you you have to pay 60 dollars to actually file. It's ridiculous. They ended up taking 190 out total. Like I don't give enough of my money to the government. Never filing with them again. I should have read all of the poor reviews before filing with them. They should have things posted that if it is a complicated situation that you may need to actually pay. I could have gotteny taxes done at H&R for WAY cheaper. They should be ashed of themselves as a "company" or whatever you would call this joke. I have never written a review for a company before but I could not sit by and watch them take people's money. Complete waist of time and my hard earned cash.

  • by Teresa Melendez

    It is not free! First it tells u to get the plus for $19.99 and then after you are done and when u are about to sumbit or file it tells you u need to upgrade to the $59.99 because of the 1040. Then you have to pay separate for the state tax and then $39.99 for direct deposit! I had the 1040 when i started, why not tell me then and not have me waste all that time doing it thinking it was free or only $19.99 so if u are looking for a truly free one this is not it. I ended up paying $145.00

  • by Erik Lucas

    Tricked me into paying 70 dollars for a service I didnt need. They really push their deluxe and max packages, and do tricky things like switch button placement and colors to try to get you to agree to paying. There's no way to remove these charges from your shopping cart at the end of filing. I've always used their free federal filing in the past, and I think this is the last time.

  • by Jason Hapin

    the software is awful, you can use paper forms and it will be quicker! going back and correcting all the mistakes it has made. TERRIBLE, and they try to hold you upside down and rob you of your pocket change for this horrific service. No one should ever use turbo tax ever. funny thing is after improperly importing numbers, costing you hundreds of dollars..it assures you its "all set" F you turbo tax!

  • by New World Ninja

    stole my money. This upgraded me to a much expensive product and I didn't realize it. it might be easy for a basic return but nothing else. I clicked I tab pay by accident and I never filed but they refuse to refund me my money. they must be in need of money. Can't to talk to supervisor can't talk to anyone that could help. THIEVES

  • Duplicate Profiles on the Same email

    by Madelaine Au

    I want to submit a suggestion to the product developers of Turbotax. Please allow a way to merge profiles. I am shocked that I was somehow able to create a separate profile for the same email. I suppose I accidentally created a separate profile for my 2018 tax return. There is also no way for me to update my main profile with my tax return for this year or to easily switch between profiles. I’m extremely frustrated as now my two returns I have filed (2018 and 2017) are not linked together. Makes it difficult for me to have an integrated experience and use your other software (like mint). I think of this as a customer service issue. If someone is as distressed as I am you should be able to merge my profiles. This seems like a basic service especially considering that the other profile I created was by accident. Or there should be a way for me to delete a profile. I called and the answer they gave me was no we can’t help you. If there is some legitimate reason why your platform has this bug I would really like to know.

  • by Chase Thompson

    Dont use this. 100 bucks all they do is transfer information from your W2 to the applicable form. I'm honestly physically ill thinking I just dropped that kind of money and still have to mail all the forms myself. What did I pay you for? Due to the strength of TurboTax lobbying we really have no other options anymore. Just Wow.

  • by Gary Sutherlin

    won't finish signing, keeps looping and pissing me off... it's a bit late to worry about it now, I just won't worry about it this year I only make disability anyway and apparently unless I pay for the app it is not going to finish or even show me what I I need to change on the Federal unless I pay. it's after 5 on the 15th I'm just not going to worry about it been trying for days. no Facebook or twitter

  • BEWARE of Deduct TurboTax Fee from Refund

    by Frustrated User (v1.4)

    Turbo Tax does not transparently disclose the fact that when you select to deduct their fee from your refund in lieu of paying with a credit card your refund will be handled by a 3rd party (in my case Santa Barbara Tax Products Group). I received an unsolicited email from this 3rd party requiring personal information (social security number, and tax refund amount to log in, and images of my driver license) with a threat of withholding my refund if I didn’t comply within 5 days. I’m sure Turbo Tax is required to disclose this and does so buried in a web link to some fine print legal document, but they do not disclose this in a transparent upfront way that I would expect from a company like Intuit or a product like Turbo Tax. When I contacted the Turbo Tax help line and expressed my desire to pay with a credit card and not involve a third party they were unwilling or unable to intervene and advised me to deal with Santa Barbara on my own. This lack of upfront transparency is shocking when dealing with financial matters and as such i will seek other tax preparation services in the future.

  • by Josh Super

    Wont be using turbo tax ever again. You guys were great two years ago when I filed for free. This year I also had a simple tax situation, besides having sold a few stocks and 2 state 1040s. Got roped into fee over fee. $45 a state additional for just selling a few stocks on top of the $80 for federal? Absolutely ridiculous. Not to mention you wouldn't take my Robin hood affiliate link discount. And also another $40 fee for forcing me to use my refund to pay for state return fees? Beyond livid.

  • Disappointed in 2018 return

    by Lazy&Retired

    First, I was disappointed in not being able to find Turbo Tax at my local Walmart and also at Sam’s. Walmart said they stopped carrying the program and I was unable to find it in early February at Sam’s. So I was forced to spend a lot more using the online purchase. At the end of March I saw it available at Sam’s. Second, I didn’t find the program to be as user friendly as in my many previous years. I was told the standard deduction was best for us and then was not informed if my charitable deductions would be used. At other points in the process I felt as I was moving along in the dark...not like previous years. Third, other years I purchased the state form along with the federal when buying the disk. No disk available this year so I was forced to pay extra for the state if I wanted to efile. Before purchasing next year, after many years with Turbo Tax, I’m quite sure I will explore other sources unless I’m told there has been a noticeable improvement for 2019.

  • by Lee Huber

    waits until the very end to show prices amd does not allow you to change the package. Repling to the dev, This is not the case as I filed my taxes with H and R Block online for free and the results where the same. Nice try on trying to pass the buck to someone else instead of being up front about what you are going to charge people.

  • by Jeff Garma

    Unacceptable! WoW! i spent more than 4 hours in live chat over the phone with "coshare" active, and these guys are just hustling and lying and providjng disinformation, and are completely disinterested in what they were seeing and witnessing! Hacked? Who cares! The software claims that i did a 2017 with them. i did not. GROSS income earned 21,000, and the software claimed i owed nearly $4000. With coshare on, they witnessed how their software kept doubling the return forms and income!

  • Upsell Overkill

    by Nushmut

    I’ve been doing my taxes through TurboTax for several years, and I was eager to use the app to input data from the various forms as they arrived. But I think I’m going to try another service this year. The price is what it is, although it looks like the only reason I’m having to use a paid tier is because of my student loan interest form. That’s not the big issue for me. What’s been particularly upsetting have been the constant interruptions to upsell me on MAX benefits. I’ve dismissed that ad dozens of times already, and it seems to reappear every 2nd or 3rd page I swipe through. One would think that seeing a customer respond ‘no’ to an ad that many times might establish a pattern and lead to the ad being fully dismissed until the final review section. I understand that they just want more of my money, but I’d prefer to spend that money on supplies for my classroom. I’m probably going to end my usage of the Mint product as well and use a different budgeting app. This app is a basic replication of the mobile web interface, but offers little else that’s unique. Touch ID integration is nice, but that’s table stakes. (And my login is 1 tap and a Touch ID scan away when in Safari, so it’s not that much more convenient) Even though I’m basically ready to file my taxes, I think I will be trying another service this year. There is a clear decline in respect for the customer by this company.

  • by Chuck Dalrymple

    I was charged $104 by TurboLax and never got my taxes filed! BEWARE!! INTUIT refused to refund my money for doing nothing! I had to pay another service to do the job they didn't do. The silver lining is TurboLax also had me paying $600 in taxes versus a refund of $200 that H&R Block got me.

  • Review

    by Geminikitsune

    I have submitted my taxes four times in the past two days and I keep getting an email that my date of birth is wrong. The app directs me to a website where I had seen I made a mistake and then fixed my date of birth. However the next two times I’ve submitted my e-file it’s been rejected because my date of birth is still apparently wrong. I can’t go back and look at the many pages I had to review and double check where my date of birth was placed. There IS a link in one page during a brief pointless revision but it fails to connect EVERY time saying there is an error. I have just submitted my forms again for the fifth time and if I get rejected again I’m just gonna go back to the agency that I went to last year because they know what they’re doing and how to do it right. I know what all I have to look for but this app isn’t helping me at all, it’s just wasting my time. Well, I was rejected again not long after I posted this review. I will never use this app or any affiliates again.

  • No different from going to a person

    by ComptonPZ

    The one and only benefit of using this app is that you’re doing it on your phone, so you don’t have to go out to an office. And, to be honest, you may as well go to an outside service. It isn’t free. They tell you it’s free. They give you an option to choose the free service. Then, when you’re at the last step of filing, the app tells you that you have to purchase a $60 upgrade. This upgrade gives you prompt access to your previous years tax returns and I’m really not sure what else. So, now with this “deluxe” service you’re forced to purchase, you have to pay for the previously free federal and state filings. How does that even make sense? I pay for an upgrade so that I can be charged for something you offered for free? And this isn’t the only package/upgrade it tries to sell you. I’ll never be using this service again and I’ll be telling people to skip it. At least when you go to a tax preparer your fees aren’t masked as specials.

  • YALL FILE FREE W/ CREDIT KARMA

    by Ccccss

    You guys didn’t guide me in the right direction whatsoever. My entire tax return got screwed up because it was so UNCLEAR what they actually needed. The Obamacare/medical insurance thing is such a crap show, it ruined my taxes completely and I had to amend with a different company. I’m extremely unhappy that TurboTax is going to automatically be taking $30 out my account next month because my federal never came in due to their crap service. I have no money to begin with. I’m on maternity leave without pay and you’re literally about to take half of what’s in my account for your mistake. I have an infant. I needed that return. You, As a company need to understand that there’s people that rely on their tax returns. Nobody has time for errors like this because you failed to disclose. I’m so disappointed. I’ve been using TurboTax for the last few years. Last year it failed me and this year it was a big FAIL again. Never again. There’s a reason why we lay good money for good taxes. Goodbye TT.

  • DO NOT DOWNLOAD, A Simple Glitch Cannot be Fixed Until May?!

    by SeriousSally1

    I initially thought this app was a dream and encouraged friends and colleagues to use it. Well I take it all back, I am unable to electronically file my taxes all due to a glitch! I am unable to delete a single form on the site and after three days of four calls all over two hours long I’ve been told that software support will not be able to assist me until mid-May! Then they attempted to upsell me saying I should download the full version on my computer which “may resolve” the issue. But even that isn’t guaranteed. I have already paid for the DELUXE version of this app and I am unable to file my taxes! I am beyond furious and confused how I’d need to wait till May to be able to delete a single form. Do not bother to even try to get an estimate using that app, it’s inconsistent and might add an extra 10-15 hours to your filing process just to find out you cannot file at all. This app deserves less than a single star.

  • Shady. Last resort

    by dontgetattachedtotheporpoise

    I was super late filing my taxes this year and very stressed about it which is the only reason I used this. The app itself is fine but the marketing and ethics of this company are Shady as Hekk. Obviously the app is not free, it’s not designed to be free, and they will never let you file your taxes for free. I was prompted to purchase the Deluxe Package ($50+) to access a deduction and after I upgraded, I no longer qualified. And then I had to “upgrade” again for a deduction I actually expected to have. Altogether it cost me, a single, dependent-free, non-home-owning individual $144 to file. Plan ahead and do your taxes for FREE by hand. Or find a local company and pay a little extra for an accountant that might have an incentive to care about you. Or offer you real advice. Or move to a country where you don’t HAVE to file returns because the government tracks the data your employer sends them and you can just review their numbers at the end of the year and request corrections as needed.

  • Stupid, unhelpful and all around a waste of time.

    by Derek Nathan

    I was excited at the idea of saving money this year instead of paying for a tax service. Instead I find myself having wasted most of an afternoon attempting to file my taxes for the first time this way. It’s supposedly supposed to be easy, pain free and FREE FREE as the commercials boast about. I cleared and restarted THREE times. I’ve had the same job for a couple of years now. I’ve always gotten money back for a refund. But this year thanks to TurboTax, despite having the same job and literally NOTHING changing, the app and its “100% accuracy” kindly informed me that for the first time ever, I OWED money to the government. $243 to be precise. The first time before I cleared was nearly $1,000 if you can believe that. But get this! Thanks to the accuracy and helpfulness of TurboTax, I’m STILL getting a refund. Can you guess how much? A whole whopping $16 refund! That’s almost enough to buy dinner. I will not be recommending this to anyone. If it ain’t broke, don’t fix it and TurboTax is CLEARLY broken. I’m proud to say that if I could give this app a rating of zero, I would. A lot of people looking forward to getting there refunds to help with expenses. And at first YOU expect ME to pay nearly a months worth of pay TO the government? THEN you insult me by telling me my refund is only $16? When in the past it’s been considerably more than that with NO money owed. Ridiculous.

  • PEOPLE STAY AWAY!!!

    by Jk5x5

    On Tv and Adds its a 4-5 Star add but it’s not!!! I got scammed after doing the work online and this has happen to other people too if you do the research, I filled threw turbo tax, took 20min, everything went good and seemed accurate, now for my returns I was suppose to get 1200 back, then I couldn’t figure out why it wasn’t going threw and not giving me information if it did so I let it be, then later I got a random email from “1800 tax team pro” thinking it’s from turbo tax and it wasn’t then got tricked from using another party that end up charging me 350$ to get my taxes. Because of lying Turbo Tax somehow 1800 tax team pros got my information from them then lured me into a wrong tax preparer which I rather go to a local preparer where I live that will charge me 80$ rather than 350$. Thank you Turbo tax for lying about being simple and cause of it I can’t get my full refund this year and now some random dude that lives 10 states away from me has most of my information.

  • Very Disappointing

    by NH Tax Payer

    I am a long term user of Turbo Tax and have been generally satisfied using either the cd-rom version or the online version. The latter is significantly more expensive than the former for the same basic tax form preparation, but it has prepared the form accurately. For 2017, I entered all data into the appropriate fields, checked the commas and decimal points, and completed the review. All through the process the tax bill was over a mIllion dollars (!) which I thought might be corrected after completing the final review. It was not corrected. A phone call to TurboTax failed to produce a corrective action or steps and I was told I would have to pay an additional fee to speak to a tax specialist. The person I spoke to could not explain to me how to clear all the fields so that I could start over, hoping that would get me to a completed, accurate return. TurboTax has failed to produce a user friendly, accurate tax preparation process. Very disappointing. I will not be back.

  • Stay away - bad math

    by ida wanna use a nickname

    I have an exceedingly simple return involving 1 person, 1 job, and one standard deduction of 12 grand that it very definitely did not apply. It's simple math. I won't trust a tax service that can't get that part right. But more telling is the response to the staggeringly varied types of customer complaints written in review of the app - and how those complaints are addressed - and not addressed by the developer. For example multiple people complained about being very obviously tricked or manipulated into paying for things they didn't need and hidden charges, but the developer always responds to these very valid complaints about shady business practices saying that the person should go to the Facebook page or get apple wallet. It reminds me of trump! Deflect! What about Hillary! I am confused as to how they do the ratings since so many people are giving this one star, yet it rates at 4. Must be the old version. Believe the many many negative reviews.

  • Unbelievable

    by Killer8972957

    I have used TurboTax for 7 years now. I will now NEVER use it again. I have never experienced Any problems until 2 years ago. Granted last year’s issue was a problem with the state, but TurboTax was unable to get around it and because of this, wanted me to pay $1,500 instead of refunding me a couple of hundred dollars. This year, I have moved to a different state. I worked in Rhode Island and Massachusetts and have just moved to California now. I completed all of my tax forms and tax breaks and everything. I always looked forward to using their “Free” service, but I was unable to do so this year because EVERY corner that I stumbled around was “UPGRADE TO DELUXE NOW” Of course I ignored every advertisement. But once I was about to File, I was prompted one last time and was told that I was Unable To Continue without upgrading to Deluxe due to an issue with my address. So I went through the whole Process of clearing all of my information and re-inputting Everything Manually to insure all of my information was correct. I get back to that page of TurboTax (on the app AND the website) and it gave me A COMPLETELY DIFFERENT REASON as to why I was unable to continue without upgrading to Deluxe. I quickly signed out, deleted the app, and came here to warn people not to use TurboTax because the whole thing is just designed to steal your money.

  • Disappointed with fees

    by N.Maglio

    App makes it out like everything will be cheap. Then ends up be $40 hear another $40 there because you have this form to file. That was sort of expected and they were up front about. I am really disappointed that I have been using this for years now and either haven’t realized or didn’t use this feature but this year I decided to pay for turbo tax out of my refund. This is a mistake! DO NOT DO THIS. It will cost you another $30-$40. So I expected $80 already not happy about that when just a few years ago it only cost about $30 to file. But now I’m charged an extra $40! just because I paid out of my refund and they do almost nothing to warn you of this I say almost because I assume it is in some fine print somewhere that no one reads. Guess we know who we can’t trust. Might have to give H&R Block a chance next year.

  • Can’t get it to work

    by Tchau1111

    So I was planning to use turbo tax to file my tax again for the 4th year. I don’t mind paying for the service because I do end up getting more money back. Some how this time around I try out the apps on the phone and everything seem to work like how I expected but when it comes to getting a live help, it takes about 10 mins to wait to get someone to help and than when it’s time for me to accepted it they say something wrong. I did this 3 times now and it’s all the same. So I decided to get a call back and of course 15 mins later they call me but again it disconnected me when I hit the number 4 like they said if I still need help. So now I’m thinking I need to go find me a different tax services and file with them since this is not going like they advertise. I’m willing to pay for the service but I’m not getting the full benefit like they say they have.

  • Free=$120

    by Kool-aid pro co

    Was free-had special form-cost $40 (later find out that’s a lie and they double charge you the $40, one time for fed one time for state)-get to payment options page, have choice of “pay with debit/credit card” or “take it out of my refund”........well one sounds way easier so of course I chose the latter, next thing I KNOW I’m at the final screen and it’s telling me I’m being charged another 40 F₩€/|NG DOLLARS FOR THAT OPTION AND IT DOESNT LET ME GO BACK AND JUST PAY WITH VISA... needless to say they’ve lost my business, I can understand $40 for having to file a schedule 3 along with having a 1099-R, but to then triple charge me and leaving me with the option of either biting this bitter bullet or using a different service, you’ve lost this customer (which I’m sure doesn’t matter as you lie in your ads to continue tricking people) but never will I ever recommend such a shady and thieving company to anybody, ridiculous

  • Bugs and Glitches

    by JohnyGatt95

    Turbo Tax . You app has entirely to many faults . People enter SENSITIVE person information on your have for their tax Returns which is a big deal . For your app to crash and constantly not let me in , or have me photographing the same w2 wondering why its not reading and just asking me for EIN all over again , or going back and forth between the “take me to my return “ screen and the “upgrade now “ screen . Is COMPLETELY unacceptable . We put out social security numbers in this app . If simple fixes are accuring with your apps after years being in business , how can i trust you with my personal information . Your app should be a full-proof iron system with minimal errors . I got to submit 1 thing and i cant even get back on the app . The screen stays white . GET ON YOUR A GAME TURBO TAXES Or i will not filing with you next year or ever again and i gravely recommend no one use your app .

  • What is wrong with these people

    by Shae2525

    So this is the second year im using this app. So they have all my information from last year. But because I didn’t want to pay $30 to file they made me write all my info out again. Which when I accidentally pressed the plus button. It had all my info in the right spots but because I didn’t want that it erased it all so I could write it again. That made no sense. In addition. They camera part they advertise on tv is aweful. I use Wells Fargo app to deposit checks so I know how to do it but I could not get this garbage app to realize a 4 is not a 9. Commas Becca me periods. 1,000 became 1.00. It’s not useless but they advertise it as a selling point and it’s barely helpful. Then once I finished all that I went to e-file. Said my number had to be 2 alpha or above. Apparently “3” is an unacceptable number for efile. Never could find out why that’s an issue.

  • TurboTax Poor Review

    by AntiTurboTax

    I am a first time customer of TurboTax. And in all honesty, this will be my last time using TurboTax. I signed up for the $20 manual set-up fee. But TurboTax never once mentioned the additional $40 I would have to pay to a 3rd party. Now every time I call. Whether it’s TurboTax, the IRS, Federal, or California tax return customer service number. I’m hit with an additional $66 fee, for God knows what. All I’m saying is, I’m not rich. I didn’t even make a big enough tax return salary to begin with. To be dealing with all this nonsense. I received my Federal, but not my California return. I’ve been given number after number to call, and I’m sick of it. I would rather have been told up front, about all the fees that I’m required to pay. Rather than find out about the substantial amount of money being taken out of my return by some money hungry individual.

  • Starting to get greedy like the rest..

    by hotsouthernmess

    Had to pay three fees this year - one to file my state return, one for a mandatory upgrade just because I had one insignificant 1099 form, and another to be able to have the fees deducted from my return instead of having to pay now. I find it very discouraging to have to pay so much in fees just for entering in one 1099 form. Having to pay $40 just for the option for the fees to be taken out of my return instead of having to pay on the spot is also quite ridiculous. That means I’m paying a $40 fee PLUS another $40 fee to pay that fee. The payment costs me as much as the fee? Insane. I’ve been an avid user for years but I’ll be moving my business to someone here in town next year. If I have to pay that much anyway, I might as well have a professional do it for me.

  • Was going to be a 4 star, but.....

    by stuck in tax limbo

    Each year it tells me to skip the state tax portion cause I live in New Hampshire and don’t qualify for it. This year it tells me again that I don’t need to but says I need to in order to finish taxes. The app then brings be back to fix state tax, doesn’t provide hardly any info, wants me to estimate a 2018 tax then says info is incorrect and to fix it again. This is a loophole that I have been stuck in since yesterday. No help from TurboTax cause there is no “Live help” as their commercials say. It’s run by automated software that best guesses your problem with a best guess answer. You’ll have better luck finding an answer by throwing a dart at a wall of answers then taking that dart and jabbing your forehead repeatedly. Oh, and don’t believe that TurboTax is free. In the end you’ll be paying around $80 for a typical 1040-EZ form.

  • Find a good tax person

    by quakie101

    Don’t put your full trust in a program. I just got married last year my wife and I did our taxes together and we were misinformed on how we should go about doing so with the app, and charged to use the program we had to file an addendum. Not thinking this was a huge deal it took almost took moving heaven and earth to get any answers. When we talked to a person from TurboTax they literally were reading off the internet things we already found. So we went to someone to help us with addendum and now instead of a return we owe thousands to the government. I cannot think of a time I have felt more cheated. Don’t trust an app over a real person with a degree. And do not get sucked into the marketing from this company, it might work for you fine but in the end it is just a program that will fail.

  • False Advertisement

    by Weekly optimism

    Don’t be fooled! You’ll see their commercials on TV with the slogan ending in “well at least your taxes are free”, but they’re not. I’m a college student and my taxes are simple and I barely make enough to cover rent so of course I’m going to choose them over another company who traditionally charge $40 for full service. Next thing I know Turbo Tax is charging me $40 then another $40 and then $30. Totaling up to $110 for doing my taxes. When I went back to find out how to not pay they wouldn’t allow me to move forward, so I called for two days and couldn’t reach a representative. I started all over and I noticed that I was being charged because they filed for federal and state taxes. So either or but not both? What! Then charging for efiling! Beware the propaganda they’re pushing is what President Trump would say is fake news.

  • Shocked

    by SaraMichelleRavira2016

    I’ve been using this app every year for the past 6-7 yrs and have had great success. It has always been pretty easy to answer the questions. This was was even easier. I was very happy, until I got to the end when it added the extra $44 dollars for Audit Defense that I never added. I even helped my son with his taxes and it did the same to him. He was very unhappy and said this app was dumb to charge him for something he never clicked on. I was very disappointed in the app this year. I see that they responded to my review and politely insulted me by letting me know it was completely optional. I can’t get it removed because I’ve already finalized it and that’s when I noticed the additional fee. I don’t think I’ll be using this app next year.

  • Expense creep and hidden fees

    by JM in NB

    I’ve used TurboTax forever and have always loved it. But I’m sick and tired of their expense creep, not applying discounts I’m supposed to receive and constantly trying to upsell me expensive add-ons I’ve already told them I don’t want. It sad to see a company that’s supposed to try to legally save you money unethically try to rip you off with fees and added expenses. And who’s know what they are making selling our information to 3rd parties. Maybe it’s time to move on this year. We had an H&R Block Pro do our taxes a few years ago, just dropped off our paperwork, and got, a much larger return than we’re used to getting with TurboTax. And for not that much more, guaranteed and hassle free. TurboTax & Intuit, shame on you for being greedy and making it harder, not easier, to do your own taxes!

  • Misleading

    by Keikoalisha

    Not sure why it is advertised as free if it charges you. Saw an add where it said federal AND date are free. I was charged for state. Don’t care to pay 40 to upgrade if needed. But I had to pay another 40 to file state too? And it is advertised as free. Then I paid ANOTHER 40 for them to take the money out of my refund. I’m sorry I don’t have $80 dollars sitting around for me to pay the charges right away, especially since for half of them I shouldn’t have been charged in the first place. Might as well have taken it to a tax place if I’m gonna spend that much getting them done. I have used turbo tax for years and I’ve never had issues but this year it was INCREDIBLY expensive for a company who keeps boasting about being “free.” I will research a different method to do my taxes next year.

  • I will never recommend this

    by TaxesonTaxes

    First year you file it’s free. They get all of your information and advertise that next year it will be much easier! Well, no. First of all you have to pay $30 for the Plus to even file at all if you’ve filed previously with them. Then by the end that $30 turns into $70 you have to pay just to file your taxes that I would have much rather filed at home for FREE. Complete rip off. Not to mention the app crashed on me 3 times so it took me 2 hours and 4 attempts to even make all of it happen. Don’t know how the camera option has been working for uploading everyone else’s W2s, but it completely entered all of my information wrong and they were still ready to submit it anyway. Complete waste of time. Next year I will be filing by mail.

  • Disappointed

    by Warzau1

    Like many I used TT religiously for years after leaving another tax software. This review has to do with the desktop version but it will touch on the same issues of price. The prior two years I had questions regarding my taxes. Nothing major but a clarification of a new tax law or wording. I had chosen the usually priced tax preparation level. Each time I was greeted with help and my questions were answered quickly and clearly that I could understand This year when I had a question about a wording I clicked the tax help and was surprised that I had to pay extra just to talk to someone. Even when years past it was included. With the new tax laws. This left me feeling very disappointed with the new pricing.

  • NEVER USE TURBOTAX

    by alice1435

    After filing my taxes with TurboTax for two years in a row I didn’t think they were a scam until I had to order a tax return transcript and noticed my name wasn’t even fully on there even though I received a pdf file of the taxes I filed with Turbo Tax that displayed my name correctly! Which means that the pdf file they display or the information you input will not be the actual data sent to the IRS! Also I went to the IRS to make sure it wasn’t their end that made the mistake and the guy assured me the error was made by the company I chose to file my taxes with so after trying to call turbo tax they demanded for like $30 before I could get assistance on the phone, like what type of company requires you to pay money to speak to a customer service representative?!?? SCAAAMMMMM!

  • Their email system is broken and can only pay with Apple Pay

    by Trever1234

    Their email system will only send the emails required to certain domains . Rather than fix the system , they put the burden on the customer to change their email after you’ve paid them . This is completely unacceptable from one of the world’s largest IT companies . Secondly, you only have two options to pay (can’t file the return until you do): Apple Pay or from your refund . If you aren’t getting a refund, that leaves only one option : Apple Pay . This forced me to go through a process which I had zero desire to do . Again, they trap you into this after you’ve already gone through the whole process . I’m extremely unsatisfied with TurboTax and intuit !!!!!

  • Not happy

    by 804Tinkerbell

    I went through all the steps of entering my information just to find out that my “free” filing would end up costing me over $40! The only reason I considered filing with Turbo Tax was because they advertised free federal and state filing. The only concern was that I had contributed additional money towards my retirement plan that has to be filed with the “deluxe package” and I’m not able to even go through the final review until I do. Secondly, a message pops up saying there will also be additional fees for the state when upgrading! I feel completely duped and should’ve went with my first instinct of choosing another company. Now I have to go through the headache of filing all over again. Thanks again for the “free” filing.

  • Buggy sign in

    by Peyu39

    Trying to login to the mobile app and am presented with a screen to update my password- cool. After changing it a pop up appears asking if I want to save my password in some password manager. Okay, why? I hit “continue”, I don’t want that, just update my password. The same pop up appears again, I hit “cancel”. It appears again. Fine, it’s forcing me to save it for some reason, I hit “save”. The pop up appears again! I can’t leave the screen, and I can’t update my password. Why was this added in the first place? Password managers are usually where the password is generated, why would I want to type it in turbo tax and copy it to the password manager? That’s so backwards and unnecessary. I’ll have to try another way to reset my password.

  • Awesome Interface but Scam-Link Feel Gets in the Way

    by Bermz36

    I was having a great experience using TurboTax...until the end when I found out I was being charged fees for my ‘free’ tax filing. I never knowingly selected anything that had a premium, so I was shocked to see a charge at the end. Sure enough, there was no way to remove the fee or to advance without paying that fee immediately. There is great potential for this app, but I will never use it again due to this awful experience where I felt scammed by TurboTax. To others, i say be wary of using TurboTax. You may think you’re only doing the free version, but you’ll find out later you unknowingly selected something that will add a premium. Nothing is straight and up front about the way TurboTax does business

  • What happened TurboTax?

    by Kimber&MooMoo

    I’ve used TurboTax ever since I started doing my taxes. I really didn’t make mind paying the $60 some odd dollars to have the plus and audit defense. I always paid for the fees with my return. Well this year they charge a $30 fee to have their charges taken from your tax return. I am so disappointed in TurboTax this year. I ended up filling to get it over with since I was pretty much already done and since I’m a college student I don’t have much spare time. I spent $100 on taxes this year, I’ve never spent that much! The only reason why I gave 2 stars is because the ease of filing was great but not worth $100. Sadly I’ll be ending my use of TurboTax and using something different for future taxes.

  • I wouldn’t recommend

    by Madbrig69

    I filed my taxes on the 9th of this month so I could reach the dead line! I filled out all the information and even set up for efile but for some reason I can’t! I tried to fix the problem but I can’t even get ahold of a real person to talk to over the phone!!!! Terrible customer service I even called back and got hung up on!!!! I tried amending my taxes I finished it and the app froze on me and for some reason now I guess I’m getting 0 dollars back for my taxes! Turbo tax gave me the hardest time! I thought it was supposed to be fast and easy well I guess not. Next time I’ll make sure not to file with you guys. I’ve had nothing but a bad day trying to get my taxes filled on your app! Also I never recieved ANY emails even after I filed

  • Very unsatisfied!

    by MattyRay84

    I’ve been using TurboTax for awhile. Always been happy with it. I’ve always had mixed income with W2’s and 1099. Never had any issues before. I’m a working artist and I need all the income I can get. This year however, they decided that in order to file a 1099 I had to pay $40 for their service. This is ridiculous. People with a 1099 generally don’t have much income and are generally artists. The fact that they won’t even process my taxes because I have a 1099 without paying $40 is ludicrous. I tried talking to someone and was told I had to pay $30 just to talk to someone. What kind of business works this way? Why do they feel it’s appropriate to charge someone for having anything but a W2? I will never use this system again.

  • Very Annoyed

    by Grapes2017

    Everything was fine when I got to the end to e-file. I sent it just to get an email telling me I’ve been rejected. I went back fixed what wrong mind you after telling where to look. I thought I fixed it. Sent it again, another email telling me I was rejected. I did this 3 or 4 times. I was willing to pay for the plus package with the understanding I could speak with someone if needed. The last rejection I decided to just mail it in. I thought what the heck I’ll pay $32 just for someone to tell me what I did wrong. BIG MISTAKE!!! The only thing I got help with was I was sent an email that was not helpful at all!! I couldn’t even speak with anyone on the phone. This maybe the last time I use Turbo Tax. I will not recommend them to anyone..

  • Frustrated!

    by balla29582010575

    I’ve used TurboTax for a few years now and I usually get through the process just fine. This year, it hasn’t been so easy. Towards the end of filing for my state taxes, I ran into a message saying I needed to fix one last thing then I can file and be done. I tried to go back and got another message saying “Schedule MN1C: Your return requires Schedule MN1C, Federal Adjustments which have not been finalized. Do not file this return until the upcoming release of TurboTax Maine.”. I tried to go back (I even started completely over) yet still run into this message. Why is says “Maine” when I’m filing in MN, I have no idea. If anyone knows any information about this message and/or what I need to do, it would be greatly appreciated. Thank you.

  • Poorly designed and frustrating process overall

    by 98104-Seattle

    Ended up paying almost $200 for services I neither wanted nor used. Was first pushed to select Self-employed online (because I needed to report one instance of car rental) for $137. Paid and decided to file later. 2 weeks later came back to file and software lost record of my payment and switched me to self-employed live. Support rep spent almost an hour trying to help, but couldn't get this product to work (service codes didn't work, couldn't link my payment back to my account, couldn't change my account back to online). I ended up paying $200 to file and a promise my previous payment will be refunded. Will I use or recommend Intuit software again? Hell no.

  • Can't get ahold of anyone

    by Zac duh

    Overall the app has been good however the last few days I've been trying to get ahold of someone for a specific question and I can't. "Connect to an expert" doesnt connect me to anyone and when it fails after like 10 minutes it asks if I want a call back. I say yes and then I either A: never get a call back or B: it pretty much says error try again later. If I go to the website to get help or "app support" in the app store it always brings me back to a page saying "log into app and connect with live person" which is impossible. Seems like they need a backup communication channel or a means to complain when it's not working. I guess it's ok though I only paid $50 for their services....

  • Fool me once

    by GrnImpact

    The app is beautiful and intuitive. Their software developers deserve high praise — all Intuit products do their job well. That said, I really, really hope TurboTax got all the money they need to keep themselves alive for 2020, because I predict a large portion of us that felt scammed this year won’t be coming back next year. We’ll probably be using HR Block or TaxAct. That’s right friends, the reviews are true. “Free” is naught but a lure; and once you’re in, it’ll be hard to get out. Expect to pay over $100 to file your taxes. It may be because you have student loans, or maybe you have to ask a TurboTax customer service rep a question: either way, the fees will pile up, and you won’t know it until the very end (literally — it’s not until the last few pages of filing that you see what you’re being charged for). TurboTax, please be more clear about what’s included and what’s not with included in “free”. It’s terribly misleading and frustrating. You’ve lost a customer and I will be letting everyone I know to beware.

  • Turbo Tax is horrible

    by Nate1554

    Every time I use turbo tax whether it’s online or in the app they tell me that I owe the state I work in money despite the state I live in being reciprocal with the state I work in. They also constantly tell me that I need to upgrade because of my “special tax situation.” I don’t have any special tax situation because I work one job and have no rental properties that earn me income and don’t qualify for any special tax breaks. I’ll just fill out the paper forms and send them in the mail to their respective destinations. No matter what turbo tax tells you nothing is free with them. The will bs you into paying them and don’t actually offer a free filing service. Doing taxes on paper is much easier and a lot quick than this garbage program.

  • MADE ME WANT TO PULL MY OWN HAIR OUT

    by Ohmyjeasuus

    TurboTax is absolutely infuriating to use!!! I spent a good 30 minutes just trying to GIVE THEM MY MONEY so I could just LOOK AT my 2016 documents, but every link or button or ANYTHING that FALSELY CLAIMED to provide the information or instructions on how to F*#^ing PAY was just a dead end and didn’t ACTUALLY lead you to any way to pay for the Deluxe!!! Will never use this terrible app or your website or desktop version because it’s literally causing me to have HIGH BLOOD PRESSURE for how irritating it is to try to find a simple answer!!! I really tried to give you my money turbo tax to the point that I was about to throw my phone across the room, but you obviously didn’t want it and only made an app for the purpose of wasting my time!!

  • Credibility?

    by WORST APP EVVVEERRR!!!

    Not sure how credible this service really is. I’ve heard both great and awful things about turbo tax, so I figured I’d give it a try. But the only issue I’ve having is even though I’m entering everything to the dot (app is explanatory and pretty easy to use so that’s why I gave it two stars), I feel like somewhere I’m being screwed out of what my refund should be. I’ve made double the money I did than the 2017 year, haven’t done anything different that would affect my taxes, yet turbo tax is saying my refund should barely be half of what I got last year. No thanks 👋🏼 I’ll just pay the little money it costs me to get them done by a professional.

  • Untruthful in the beginning

    by alizabethtasha

    I spent about a hour and a half filing my taxes. I chose the deluxe which is an extra $40. It says it includes state taxes as well. Once I was finishing my total I as $80. They charge me an extra $40 for state. Ok fine. But I was got to the last click and they did a total and because I chose to take the fee out of my tax refund, they CHARGED ME ANOTHER $40. A total of $120. At this point, I don’t want to start over or go back because it’s 12am and I just want to go to sleep and afraid if I go back I can lose everything. I did file with them last year and was pleased. But because they pulled this, next year I most definitely will not. And will definitely not recommend them as I have before.

  • Waste of money and time

    by mass mind

    I started using this app because I heard it was a quick way to get your taxes done. I took a chance on it this year and my taxes were not filed correctly and I was charged $80. That was around $40 for my federal return and my state return each. This app advertises quick easy service and guarantees it will make sure to double check that all your tax information is filed correctly, but it has actually made the process a lot harder and longer. Now my taxes won’t be coming back to me for another month and a half and while my original filing date was a month ago. I strongly advise seeking an actual person to do your taxes rather than this faulty software.

  • Hidden fees not free at all(overcharged)

    by (:)-)

    Being my first time using this app it was easy, I watched a commercial about it being free and at the end they tell me that I have to pay $76 dollars and depending the method of payment they charge you more. But the fact that they first wanted to charge me $116 but I change my method so I only have to pay $76 but when i check my card I got charge much more. This is a great app for file tax but I don’t trust it no more, it made me feel used and scammed, why all the hiding fees where do they come from, and why can you be straight and give a ultimate price from the beginning instead of tricking people. It is not even about the Money it just feel wrong, tricks and hidden fees.

  • Terrible for military

    by Brannyboi

    I am stationed at fort polk and this app forced me to file for Louisiana and Illinois,(my hone of record.) Because of this I had to pay about 120 dollars more. When you’re in the military you only pay for home of record taxes. Instead of doing my taxes free through the army, which I should have, I chose to use this app, because I thought it would be quicker. 2 months later I am still waiting on my refund, which I think may have to do with how I claimed I owe Louisiana nothing. You would think this app would be a bit more aware of how military members file taxes. If you’re military, just use the free onpost tax peeps. It’ll take longer but at least you won’t owe and have to wait for your money.

  • AGI is incorrect

    by Michele Sargent

    We have used TurboTax to file our taxes for mine and my husbands returns as well as our daughter for years. . Filed this year and it says my daughters AGI is incorrect for last years return. It NEVER asked us for this information, TurboTax used our records to fill in this amount. The IRS has rejected her return because of this. When I try to access her 2017 return, TurboTax wants us to PAY 50 dollars to access her information. Why is it incorrect???? Why can't we access her last year return??? The information BELONGS to our daughter, and we SHOULD NOT have to pay for her information THAT IS SUPPOSED TO BE STORED CORRECTLY!!!! We are NOT going to pay TurboTax for THEIR SCREW UP.

  • Student loans? Look elsewhere

    by rsvlswimx3

    I have used TurboTax since 2009, and this year when filing I was informed that “due to tax law changes” I would have to pay for the $40 deluxe version to deduct my student loan interest. I have been able to do this without any issues in the past, and claiming that an extra page for a 1040 requires not just the plus version but the most expensive version to do so is insane. I don’t have any other reason to use the deluxe version. I went with a different tax software this year, and I have been sure to let everyone know my experience with how this company has decided to treat its customers.

  • Double charges if you pick to pay with your return

    by wildflowers-

    It would have been nice if you would let your customers know when you’re going to do shady crap and charge them twice for something. You have the option to pay off my return, I thought no problem whatever. You did not let me know until after I filed that I was getting charge $80 because I chose this option. I probably wouldn’t have cared and still just let you take it out of the return. It’s the fact that you didn’t inform your customer. It says a lot about a company when they’re not transparent about what they’re charging before hand. I will be filing a complaint with the irs.

  • Not user friendly

    by Edge2sharp

    Went thru thru the whole return process. Paid and everything. My federal was accepted but state says started. What does that even mean? I can’t even click on anything to even get to my state return. I was under the understanding that I got everything in. I read that federal has to be accepted first and it is so why isn’t state saying pending instead of started. You guys need to explain things better. It’s so hard to even try to get to your returns after they are submitted. I have used turbo tax the last 4 years and I don’t remember it being so glitchy and complicated and they don’t explain what’s going on.

  • HUGE SCAM

    by Luis Kingtero

    I did my tax through turbo tax, payed 150$ which I don’t really care about. WHAT I DO CARE ABOUT, is waiting 3 weeks .! To receive a letter from the IRS saying I needed to verify my identity, so I called and what do they say .? TURBO TAX CHANGED THE ROUTING NUMBER AND ACCOUNT NUMBER ON YOUR APPLICATION WITHOUT AUTHORIZATION, so I spoke with the manager over the phone and since it’s AGAINST LAW they mailed my return in check through mail and said I’ll have to wait 6-9 weeks to receive it. So 3 weeks a waste of time. THEY ACCEPT YOUR APPLICATION BUT YOU MUST WAIT TO BE APPROVED ( That’s the catch line ) IF YOU KNOW A PERSONAL ACCOUNTANT. GO TO THEM. It will save you time and money. Huge disappointment. NO HELP FROM THEM. THEYRE RUDE OVER THE PHONE AND TELL YOU TO VISIT THE WEBSITE AS A WAY OUT. My tax guy charges me 100$ and it’s in MY ACCOUNT 2 WEEKS MAX

  • Tax Time

    by So3hunna

    Turbo Tax Is A Piece Of Sh*t. They’re A Rip Off. I’ve Been Using This Service For 4+ Years With No Problems & I Must Say This Is The First Year I Am NOT Satisfied Whatsoever. Turbo Tax Made Me Upgrade To The Deluxe Version For Whatever Reason, Come To Find Out They’re Making Everyone Upgrade. Which Is Bogus, Because Nothing Has Change With My Taxes From Any Other Year To This Year. Then, It Charges You For The Federal, State, & If You’d Like To Take The Fee Out Of Your Return Instead Of Paying Upfront. They Should Specify How Much You’re Actually Going To Be Charged In Total Upfront Instead Of Making It Seem As Though You’re Being Charged To Upgrade To Deluxe. I Am Very Disappointed. Will Never Use Turbo Tax Again Nor Recommend It To Anyone.

  • No updates

    by BDR Racing Development

    I’ve been waiting for the status on the app to update and it never did. Checked with the irs website and my refund was deposited a week ago...the app still hasn’t changed. So between it not updating its status and trying to force you to spend money or make it hell to use the app...I’m going to be finding a new way to file next year. TurboTax isn’t user friendly Edit: pretty much they admit their tracker is useless by saying “...they (the government) take over the status update duties, since they hold the purse strings. Use the IRS where’s my refund site for the latest word on your refund...” Yea, I’m going somewhere else. Why offer features you know won’t work?

Negative Reviews in Most Recent

  • by Sam Carlson

    it started over my return twice and at the end completely rejected my return. its junk

  • by Tyler Ladd

    bad

  • Don’t use this app!!!

    by stich888

    This is the WORST thing you can do to file taxes. They advertised everywhere that it was free. I filled out all my information myself for me to find out until the very end that I needed to upgrade. Then a $49 fee was added at the end for basically copying & pasting everything from federal to state. At the very end, another $49 fee was added, which wasn’t very clear what is was for. It costed an additional $49 if I wanted to talk to someone for help. This is insane!! Just go to your local tax person! I’m more bad about the fact that I wasted time to fill out everything only to find out in the end it was going to cost me $200 to file when I have a simple W2 form!

  • by yo

    Never again.i was told 119 would be deducted from my refund,when it really was 158 .Some Reps are very unhappy,their tone of voice say it all.,I spoke to a woman,she sounded like a slave master.Im a new Uber driver and yet they charged me and would not refund..Reps all have different information.I do not recommend this Tax business..i was told to call back for a refund,only to find out they will not refund me,but its probably my bad luck..Keep the money ,time will tell

  • I don’t recommend this app to anyone

    by bmania72

    My first go around with turbo tax what a shame .... they clearly make it so that everything is automatic which is great until u wanna talk to an actual representative about why it only gave a deluxe version and did not in any way shape or form show me I could pay only 40 bucks for the cheaper version y’all just lost a customer and when I was asking the customer service person he tried just blaming it on me u guys are full of it

  • by Angelica Rosa

    wow! I am going to be charged twice and there is nothing they can do. I have to sit and wait to be charged so I can then dispute it with the bank. "The account doesn't show that you were billed" well my bank account does. Of course not their inconvenience right. Fool me once, shame on you. Fool me twice shame on me.

  • by Chirp 321

    tells me to finish my personal info but doesn't let me!! worse tax app I used.

  • by Monica Goodwin

    does not ask right question in the beginning

  • Works

    by cfanaic

    It works, but it’s important to remember that Intuit spends millions of dollars in lobbying to fight any effort to make filing taxes easier. In fact, they do everything in their power to make the tax code more complicated, thus requiring average citizens to buy Turbo Tax in order to do their taxes, which makes Turbo Tax a scam. Crony capitalism and corruption at its finest.

  • Bad business

    by Doc 10ghk

    Bad business . Fraud

  • Customer service calls take forever

    by BPSK600

    They like to take your money but when you want a product refund they don’t like to give it back and try everything to convince you to keep the service and won’t give you a refund unless you beg for it, the customer service line puts you on hold forever too

  • Shady. Last resort

    by dontgetattachedtotheporpoise

    I was super late filing my taxes this year and very stressed about it which is the only reason I used this. The app itself is fine but the marketing and ethics of this company are Shady as Hekk. Obviously the app is not free, it’s not designed to be free, and they will never let you file your taxes for free. I was prompted to purchase the Deluxe Package ($50+) to access a deduction and after I upgraded, I no longer qualified. And then I had to “upgrade” again for a deduction I actually expected to have. Altogether it cost me, a single, dependent-free, non-home-owning individual $144 to file. Plan ahead and do your taxes for FREE by hand. Or find a local company and pay a little extra for an accountant that might have an incentive to care about you. Or offer you real advice. Or move to a country where you don’t HAVE to file returns because the government tracks the data your employer sends them and you can just review their numbers at the end of the year and request corrections as needed.

  • Bull

    by bbfrhb

    Wasted an hour of my life just to find out I have to upgrade because I contributed to a HSA. I’ll find another app, thanks

  • Public scam

    by Shogun9000

    The app is advertised as free but it wouldn’t let you file unless you pay for federal and state. What a scam that’s supported by the irs.

  • Frustrated & Disappointed

    by Dondizzle26

    This is not right. I filled my taxes for 2017 went great & no issue. Filed my 2018 and saying I owe money from Federal tax. I’m single and claimed ZERO. I paid $104 to complete my files and I want my money back and fix my income tax files. I would never file my tax this app again NEVER!!

  • “Free”

    by FreshAsaMinT

    How are you going to advertise “free” yet charge people close to 100$ not going to use turbo anymore everyone should read up on consumer affairs this is very scammy, will gladly accept your payments when they trick you into upgrading but when you decided you don’t want to pay close to 100$ for an easy tax return they say sorry no refunds. Will not be using anymore

  • Stay with H&R

    by MadX93

    Just bad, the worst

  • One of the worse apps I've ever used

    by Idontdrinkwater

    Yeah everything's great on the surface until the app starts making decisions for you, I clicked on the tax home tab when it decided it would auto file my taxes without me approving it or even added a w2 yet and now I'm gonna receive $0. Thanks for that

  • DO NOT DOWNLAOD

    by Bornofmayasosiris

    Absolute garbage app, can’t get anything done without getting asked 16 times the same question without it moving on to the next part. Thought filing my taxes would be easier but no absolutely not do not download this app

  • No real people to help

    by Chin.doll_7

    This service has a computer doing all the talking and it’s impossible to get live help. I will not be using this company next year.

  • Frustrating experience

    by SLC.Knight

    This app is extremely frustrating. I entered some of my information, and moved on. Later on I needed to update previously entered information, the app wouldn’t allow me to go back. The app would process the review and take me to where I could only file my taxes. I had to clear and enter my information again. I also found the filing fees expensive. I will try something else next year.

  • Ddd

    by dwfinisher

    Would of given the app more stars but they advertise free free free but charged me $60 for federal $45 for state and then charged me another $40 to be able to take it out of my return, none of this was brought up until you were committed to hitting the final e file button right at the end

  • It’s terrible

    by kev4444444444444444

    It was taking me no where

  • Terrible app

    by ZT46

    Went from free to 250 dollars before I knew it

  • Free!?!

    by ilikemusic do you?

    Not free. They forced me to upgrade or wouldn’t file. I lost money using this.

  • NOT FREE. Not even close.

    by SaraLee3

    False advertising up the wazoo. Everywhere you look they have “free free free” banners. Pretty much the only thing you can do for free is give them your email address. Once you get going in the process, and it’s too late to turn back, every other step is $50 here and $50 there. For the money they want, I’ll just pay a real human to do these for me. Never using Turbo Tax again.

  • I wouldn’t recommend

    by Madbrig69

    I filed my taxes on the 9th of this month so I could reach the dead line! I filled out all the information and even set up for efile but for some reason I can’t! I tried to fix the problem but I can’t even get ahold of a real person to talk to over the phone!!!! Terrible customer service I even called back and got hung up on!!!! I tried amending my taxes I finished it and the app froze on me and for some reason now I guess I’m getting 0 dollars back for my taxes! Turbo tax gave me the hardest time! I thought it was supposed to be fast and easy well I guess not. Next time I’ll make sure not to file with you guys. I’ve had nothing but a bad day trying to get my taxes filled on your app! Also I never recieved ANY emails even after I filed

  • Not very nice

    by 1111al7777

    I created an account and it won’t let me in, I won’t be coming back because it won’t send an email to me or my phone number or anything Seems to be poorly set up

  • S C A M!!

    by ChristineXfab

    I went to fork my taxes and it asked my if I wanted deluxe, I said no and went to checkout, I check the bank account and it charged me 59.99 more!! So I tried to contact them and explain there’s something wrong with the site and I needed my money back, but because it was already filed they refused to refund me even though it was a site error and when I asked to them girl a complaint because I didn’t want anyone else to gee falsely charged, she hung up on me! Now I’m just out of $60, customer service is terrible and it’s a scam

  • Some snakes

    by JU👁CE

    Deadass turbo tax is that grime you pick up along the way, they advertise yo we can get your taxes done for free. P.s. jk lol there’s actually only like 5% of you that get free taxes cuz most of yours have special shot you need to pay for. And we only tell you this at the very last step to the process because you can’t actually file your taxes any other way by that point. So $200 of my taxes later they’re done. Sick. It’d be dope if I learned to this in school.

  • Wish I could give it 0

    by Lumosity~lover

    Turbo tax tried taking over 80% of my refund and had me clicking through the same 10 screens in circles over and over don’t bother just find a professional it’s easier than you think

  • Extreme Pay Walls and straight up scums.! But good U.I.

    by Mexicano415

    Let’s get this straight, the app has one of the best User Interfaces I’ve ever encountered, but their way of getting more money out of you is absolutely disgusting. Besides pay walls for certain tax credits and brackets. The one that got me writing this was them charging you an extra 41.90$ for not paying with your credit card. Absolutely unfortunate to those who do not have enough funds in their checking account but don’t you worry “TurboTax always has your back, why don’t you pay with your refund and we’ll only charge you 40$.” P.S. TurboTax we can work something out just email me.

  • Poor Support After You File

    by Cljmccarty

    I needed to file an amended return. First I had to pay to do so and it took me an hour and a half just to figure out how to pay without filing a 2018 return. Then I had a pdf doc (they can’t use the pdf doc you save when you file) and tried to download their tax doc format to amend and spent another hour and a half and was unable to do that. I spent a heck of a lot of money to be unable to file an amended return. Very unhappy with the inability to get help through this issue.

  • Deceptive pricing and advertising

    by Iceyice$

    Claims to offer free tax filing but makes you pay $100+ to complete a simple HSA form that is very common these days. I would happily pay for this software and app but not $100 and I don’t appreciate the bait and switch tactics.

  • Disingenuous company

    by fpdavis4

    Waits until after you fill out everything to then charge you way more than advertised.

  • Porqueria

    by angel d rivera

    Porqueria

  • Not working. Useless!

    by White374662626

    When I launched it for the first time, it was asking me to update browser settings (come on; I am using your app on iPhone. It has nothing to do with a browser. Why would I need to update internet explorer???). There was an option to skip this update but when pressed it closes and brings back the same screen to update browser settings. I closed the app and tried to re-opened it multiple times. It just comes up with white screen( nothing at all on the screen, just white). I waited for minutes, nothing is loading. Useless app!!!

  • Mandatory expenses

    by Zack Krupp

    I file because it’s supposed to be free federal like it has been the last 2 years. Now it forced me into a $44.99 payment for each state and told me on the last step. Will never use again.

  • Free my Butt

    by Roni8888

    Used to be free now there is a fee. They seem to be practicing some shifty wording. Our relationship is over. I’m done.

  • Penny-pinching hidden fees

    by Knoettgen

    Even if you are good at opting for all of the free options, there are so many hidden fees. Or it won’t let you file your insurance unless you pay. I ended up with almost $200 in fees alone. I could have had someone do my taxes for me for less.

  • Poor quality !

    by keyblademasterfaith

    Easy to file taxes but then super hard to get any assistance !!! Literally the help chat will be like what do you need , tell it, you sure you don’t want to research an answer or post it , yes I’m sure. Okay is this what you need Help with ? Yes and repeats it over and over ridiculous.!

  • So dissatisfied

    by CVilla333

    Very disappointed. They constantly say it’s free till the end and they want to charge you 60 dollars to submit . No !!!

  • Taking advantage of student loan payers

    by Brownies9

    Stop charging us to get a deserved tax break, and give us the option to remove it without totally starting over if you’re forcing us to buy it with a 1098-e. We’re poor, we don’t have 60 dollars for Deluxe and 45 for State when we’re barely getting a refund to begin with. Crappy way to get a buck.

  • The only reason we have to file taxes is because turbo tax lobbied to stop the IRS doing it for us.

    by The last watershufflelow

    Turbo tax is the reason we have to file our taxes. Take your money anywhere else.

  • Horrible

    by Cary_156

    Go to other companies they’re cheaper and better.

  • NOT FREE EVER

    by Horirae

    Thanks for lying to me and taking a bunch of my hard earned money when your company swears up and down that it’s free. I tried to start over MANY times and it didn’t work. Who wants to keep starting their taxes over and over so they are free like you advertise? What a scam

  • FALSE ADVERTISING - FREE EDITON IS NOT FREE “GUARANTEED “

    by Anonymous pizza addict

    SO WHY IS TURBOTAX USING FALSE ADVERTISING PRACTICES WITH IT’S FREE VERSION?! IT FIGURED MY FED & STATE AND THEN GAVE ME A BS UP SALE OF $59.98 TO COMPLETE & FILE? G’BYE!

  • Misleading

    by The super blur

    They advertise heavily about being free but I feel like it’s misleading because they stir you toward paying I personally can’t find a way to complete my taxes on this without paying over $100 unless I’m missing something that’s well hidden I would like it more if they were just upfront with what they are doing don’t bs me with this free sh*t

  • They’re making me do it by mail

    by luna ephraim

    Used to be a good service I’m going back to h and r block

  • Scam.

    by Laoidfjnfkd

    Not free, no 100% guarantee refund. Steer clear. It’s a fraud. I couldn’t finish filing through them and will have to pay to go elsewhere but now they still get to pull money from my taxes for attempting to use their app. Yay.

  • Apple Pay doesn’t work

    by comperio

    I tried twice to pay via Apple Pay. Both times it showed success on Apple Pay but TurboTax showed as an error. I tried to contact support via the app. Call times were high so asked me to setup a callback. But instead of a callback I got an email that my case was closed. I still have 2 bogus charges on my card that need reversed. I will probably have to get my credit card company involved to reverse the charges. I probably will not use TurboTax after this.

  • Don’t waste your money

    by steeeeeeeeevin

    Don’t waste your time or money on this. I only used this app because it is “free free free free free”. Turns out if you want to be able to deduct anything, or have them actually file your taxes you are going to need to fork up at least $100. I saved more time and money last year using a professional accountant. This app is the definition of a bait and switch.

  • What

    by hdjrusu

    I never use turbotax before so I decided to give it a chance it said they were going to charge me 80 dlls i got my taxes and by the looks of it they charge me about 150 not using this app anymore

  • Huge drop in quality this year

    by Jammerwoch

    I've used this app for three years now and was happy. This year the app experience was *awful*, completely untrustworthy. Telling me to click buttons that did not exist. No indication of how to proceed (swiping, it turns out). Looping back inexplicably to already filled out pages. Asking for numbers that I didn't know because it was about to calculate for me. Logged me out the first time I tried to submit. *CRASHED WHEN I SUBMITTED AGAIN*. I will absolutely *not* be using this app next year. And what's with the CAPTCHA?? I'm signed in to the app on my iPad!

  • Lost a loyal user

    by tiredofjerks

    I’ve been using turbo tax for many years as I work overseas as a teacher and am exempt from paying taxes. This year they try to force me to pay 60 usd!!!! For the same free service just doesn’t make sense.

  • Many buttons don’t work!

    by Zuskap

    Key buttons don’t work and there should be a back arrow on each page. This year’s version is horrible!!

  • I always get a dumb answering machine when I call

    by crystalsky8

    Yah, I agree. Turbo last year was great. My file is not different from last year but this year seems harder to be done. They charge me $124.98 before tell me that my files need to be correct. It use to be when everything ready to be efile then they ask payment or they don’t charge you. Now it take payment with no help. Now I am stuck on my State only. Before it give you choice on both to file individually. Now I did not see that choice is available. At least, I should be able to file my federal and work on my State later. Gosh! So frustrated. Help! Please also fix your answering machine. She don’t get or find anything you tell her.

  • Review

    by are all passwords taken?

    Simply put words cannot describe how unhappy I am with this year’s version.

  • Horrible!

    by AtlRn

    This is my 6th year using turbo tax and each year it’s something else that goes wrong. This year, I’ve done my taxes and when you go to pay, it charges your card but tells you that there is an error processing your payment. Ugh!!!!!!!

  • DO NOT USE UNLESS YOU WANT TO EVENTUALLY PAY.

    by Keichi Suno

    The service for turbo tax is absolutely terrible. They file your taxes, but do not let you receive a copy of your taxes after you’ve filed forcing you to spend 50$ to access them. Horrible customer service, no help whatsoever. I recommend filing through Credit Karma, they’re actually free.

  • Not free

    by VadisArtist

    I filled out every single piece of paperwork and was completely ready to file what was supposed to be 100% free state and federal taxes. I get to the very end, and suddenly it’s a fee to file state taxes, and then it turns out I’m somehow using the premium version and it’s going to cost hundreds of dollars to file...unless I delete everything and start from scratch. What?

  • Rip off. We do the work and you want to charge me $119?

    by danmommo

    Lie? Lie! Lie lie lie lie

  • Dirty scam, fraudulent tax service. Use another.

    by samalammadindong

    Quoted price for return was $39.99. This was the last price I saw before checkout. After checkout it was actually $244.98. Never saw this price before they had the payment. They cleaned out my checking account without being upfront about prices and now I have no money for groceries, let alone to pay the taxes I still owe to the government. Still on hold waiting for customer service to pick up, 40 minutes so far. They keep saying my call is important to them, but it sure doesn’t seem to be.

  • Bait and Switch

    by p......a

    When you start doing your taxes, they give you 3 options for pricing then once you’ve put in all the time into inputting all the tax info if says you can only choose the $60 option and then state is $45 that was not mentioned before you spent all the time completing your taxes. My tax situation is probably the simplest possible and to say I can only complete with the “deluxe” edition is ridiculous.

  • Frustrating

    by baby_gurl925

    Advertisement is misleading. They say it is free, but app immediately displays the Deluxe version saying it is the only way to do your taxes with all the “new forms” needed by the state. That in itself put me at $49.99 and then after filing Federal I was lead to State taxes (which again is advertised as free)but after filing, it stated that the only way to file through TurboTax I would have to pay $39.99. Now, I worked in a different state than where I lived, so I had to give up that amount x2, just to find out one of the states I need to file via mail but of course they still took my money. ON TOP OF THAT it lead me to the option to have the amount taken out of my refund which is all fine BUT little did I know this tacked on another $40 that I found out at the end of everything. When I tried to go back, it would not let me edit/change this option, so there I was just about $160 later with no opportunity to change any options and no final confirmation. Definitely filing differently next year.

  • Not free free free free free

    by deeznuttsss

    App kept demanding me to upgrade to deluxe even though I knew it wouldn’t beneficial to me. So I stopped and made an appointment to get my taxes done professionally. Also I tried to print out my taxes from last year and it was wanted to change me even though I used turbo tax last year.

  • HORRIBLE SERVICES!!!

    by Jess19654321

    I have been trying RELENTLESSLY to file my returns. Not ONLY was I surprised with the price NOT being free, I’m surprised that the app continuously asks if I need “tax assistance” or “max benefits” when I have already made it apparent NO! I DO NOT want to give you guys ANY money from my return until I can get this fixed FOR FREE! I have followed the steps from the rejection, and made sure ALLLLL my info is right, and I STILL get rejected! THIS NEEDS TO BE FIXED NOW!! EXTREMELY displeased with these services, and will NEVER use again. I recommend paper filing so you don’t waste your time!!!

  • DO NOT DOWNLOAD, A Simple Glitch Cannot be Fixed Until May?!

    by SeriousSally1

    I initially thought this app was a dream and encouraged friends and colleagues to use it. Well I take it all back, I am unable to electronically file my taxes all due to a glitch! I am unable to delete a single form on the site and after three days of four calls all over two hours long I’ve been told that software support will not be able to assist me until mid-May! Then they attempted to upsell me saying I should download the full version on my computer which “may resolve” the issue. But even that isn’t guaranteed. I have already paid for the DELUXE version of this app and I am unable to file my taxes! I am beyond furious and confused how I’d need to wait till May to be able to delete a single form. Do not bother to even try to get an estimate using that app, it’s inconsistent and might add an extra 10-15 hours to your filing process just to find out you cannot file at all. This app deserves less than a single star.

  • Rage

    by dhsksbxhd

    The app says free but then I spend 2 hours to get to them saying we can’t file yours without deluxe (59.99$). I feel robbed. But hey the app was easy to use so there is that...

  • “Account Does not Exist”

    by JohnJosephJuminezThe3rd

    So I did the free option because of the reviews and didn’t want to lose money, filed my taxes and had to edit them because turbo tax didn’t upload any of my tax forms the first time. Now when I go to see how much/when/how I’m getting my return- it tells me the $amount I should receive, but also says I (will) be receiving 0$. Using the limited free support to look up my info resulted in the ivr stating my zip code and phone number aren’t in their system. Bad form Turbo Tax.

  • Have to for a 1099 really

    by SPIN360253

    Having to pay for a 1099 is a rip off. Crazy that it’s a thing.

  • TurboTax are new day nazis

    by Moezahriya

    They lobbied to ban free tax filing with the government. Don’t support these nazis.

  • Changing my review

    by Belikewhat12

    So, this use to be the ONLY tax app I would use. I loved the simple interface and the ease of the app. For the last 4 years it’s been free.. this year however.. they wanted to charge me $60.00 for a form that was free all 4 years prior!! I have a simple tax return the only extra was my subsidy I get for my healthcare through the marketplace.. which WAS free!! So I went with another app that was 100% free! Too bad!

  • Ridiculous

    by Demmy556

    Instantly crashed . White screen of death. Why would anyone trust these guys?

  • Outrageous

    by diamond990

    Going in it said everything was free. Doesn’t tell you till you’re finished with your taxes that you have to pay because there’s one extra thing to file. Went from free to almost 200 bucks. What a joke. Will never ever use turbo tax again.

  • Lobbied to get gov to ban free online tax filing

    by turbobribesdirtypoliticians

    Trrrible app does not work and very poor business practices

  • It’s not free

    by wandaice

    I couldn’t get mine free it said $115.00 so I agreed with that then when it came out it was 145.00 they took it out of my bank account

  • 2019 scam , in the end they will need money

    by Kaki244@

    2019 scam , in the end they will need money

  • Useless

    by Vermontier

    I filed my 2018 tax return through Turbo Tax two hours ago. Logon to this app and it says I have no tax return filed. Useless app

  • Horrible service

    by a_simple_user

    Very frustrating, I filed in February and I still have not gotten my tax return. It it stuck at “ready to mail”

  • Money scam

    by vmo27

    Terrible. I have a simple tax return so I planned on doing the free file option, which I thought I had been doing while filling out my information, but I get to the end and somehow Deluxe had been added to my account. My only option was to clear all the info I had added in and start completely over. I’m lazy so instead I decided to pay the $115 to file. I was forced to set up an Apple Pay account to pay, fine, but then Turbo Tax charged my card twice and STILL didn’t recognize that I had paid, so my taxes weren’t filed. NIGHTMARE.

  • Intuit=nuts

    by Antonio21211221

    Turbotax is very convenient, but PLEASE DO NOT GIVE THEM MONEY. They are owned by Intuit. This company is the biggest lobbying group in capital hill preventing the government from doing automatic tax returns. This means they are trying to keep taxes confusing so people have to keep paying Turbotax to do taxes. They are by definition a parasite taking your money for no good reason.

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TurboTax Tax Return App – Max Refund Guaranteed

TurboTax Tax Return App – Max Refund Guaranteed

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