TurboTax: File Your Tax Return

TurboTax: File Your Tax Return

Intuit Inc

Taxes Your Way - from do it yourself to we do it for you, the choice is yours.

4.7 Ratings 960K+ Reviews 10M+ Downloads

Ratings & Reviews

Write a Review
  • img Community
    Taxes are a confusing time in everyone's life. Trying to finish your tax returns on your own can cost you 100s in tax returns. So, if you are tired of trying to figure out taxes on your own, check out Turbo Tax, with easy forums and live help you'll finish your taxes in no time.
    img by Kim
    2 years ago
  • img Community

    Status Change - Says Information is incorrect Mar 22, 2021

    By Josephine Cornell
    Filed federal refund through Turbo. Turbo said it was accepted 02/13. I have used the where's my refund tool on the IRS website and even downloaded this App to check status. Status has been processing until today. Now it is saying my information is incorrect. I made sure everything was correct and the status is still saying incorrect information. Is this a website error? Still very much in the dark about when I will receive my refund No luck calling IRS, lines are too busy to answer.
  • img Expert
    1. As easy as 1-2-3, or Snap. Tap. Done.® Just snap a picture of your W-2, answer a few questions, and file your taxes right from your mobile device
    2. No tax knowledge necessary! The most convenient and user-friendly way to get your taxes done right
    3. Want a second set of eyes? Just upgrade from the Free Edition to get expert assistance and make sure you're getting all the deductions you can
  • Hate to Complain Feb 18, 2022

    By Robert Ranlett
    Normally filing with Turbotax is an easy glitch free process but not this year. I had to enter my spouse’s driver license information three times before it was accepted. I felt I was in an endless loop and considered going to another tax software provider. Also the ads that appear at the end prior to filing are confusing this year. I don’t mind looking at them but they should be cleanly separated from the actual filing process. Otherwise your product was again outstanding and entering my various forms and tax data was easy with help available at every step which is why I hate to complain. I am a longtime user of turbotax, first via downloaded software and now the mobile app which I enjoy using. I know you will consider my feedback and I look forward to using TurboTax next year. Thanks for your rapid response to my concerns. I only mentioned it because it was the first time I faced any type of glitch using turbotax. I will remember your suggestions for next year, see you then.
  • Baiting and switching product fees Apr 18, 2022

    By Vahid Tyau
    “Free to file” is a great slogan for this product. The act of federal filing may be free, but along the way of using the app, you will be charged for certain tax situations. Made contributions towards a retirement plan (401k, IRA)? You must use the TurboTax Premium ($). Have stocks and sold any? You must use TurboTax Premium Plus ($$). Have a question about something on the form? You have to upgrade for Live Tax Advice ($$). Need to also file state taxes? You just purchase the state option ($). If there is a bug in the app, I’ve no idea how to proceed. I found it impossible to report the issue through the app itself. And there was nowhere that explains what to do if the user experiences a problem with the app itself. The only help options built-in are for live tax advice or searching FAQ/forums. They do try to make things easy. But they also upcharge you along the way. It is still cheaper than going to a tax professional, however at least there you have an expert who can answer the questions directly. So if you have any “uncommon” tax situations (retirement plans or stock brokerage accounts), I would recommend going to a tax professional over using this software.
  • Customer service *****5 STARS PLUS!!! Mar 16, 2021

    By tmomof4
    I had a chance to write a review when l was done with my taxes about the help that l received today, but l also felt that l needed to come here and say something. I have been trying for three weeks to figure out how to get my stimulus since l am disabled and l only receive SSI. After reading up on many sites it said that l had to do my 2020 taxes well that scared me. I filed 2019 with my ex, so l received 1 check so l got on here and did so and was having many problems and a wonderful lady helped me and we found all the problems and she work her time knowing that l have had strokes and was patient with me. Thank you so much for all of your help!!!! You saved my life l will be able to get the money and get the things that I need for my son and l!!! You are so amazing such a blessing!!!!! Keep doing what you are doing l so much wish that I knew your name!!!!!
  • May 18, 2022

    By Ricky Nelson
    I've used TurboTax for the last twenty years at least and it's always easy fast and accurate. I had an issue one time where my return was getting rejected, like six times, but after talking to one of the TurboTax experts, I found out why it was being rejected, and what steps I needed to take to fix it. I've suggested TurboTax to everyone I know. It's the best.
  • May 9, 2022

    By Roy Short
    They automatically upgraded my account because I had to file with 2 states. Never received a notification until I realized my return was $163 short what turbo tax quoted me. I had to spend $59/per state plus the "service fee." At first, it is advertised as free. But once all of your W-2's and personal information are in the system, it reveals the $39 service fee. Not worth it when there's a dozen other similar services with less surprise fee's.
  • Mar 30, 2022

    By Jevonn Madaus
    Been using this for about 7 years. Its always free. This year I was prompted to upgrade to a $100+ version in order to file my taxes. It would not allow me to file them without upgrading. Called customer service and it magically became free again. This is clearly bait and switch marketing that probably works on alot of people. Do yourself a favor and use a different program that doesn't use deceptive marketing strategies. I'll be switching programs for next tax season.
  • First year I refuse to use it. Mar 29, 2022

    By Lyssa773!
    If you would’ve asked me the last 8 years the best filing prep I would’ve recommended turbo tax. This is the first year I’m not using it. There’s no logical reason to be charging me over $120 just to file. On turbo Id also have to pay an extra $40 some to file state just because they can. on Top of paying $89 for what? Having to take two extra pictures of forms and having to double check it all myself anyway, no access to basic support even for that much? No thanks. It didn’t make doing my taxes any easier (in fact I feel they’ve purposely made the prompts more difficult in recent years to convince you to pay for their help. I was convinced I needed help because I was so confused using turbotax, imagine my surprise when I used freetaxusa for $14 Total and got it done *quicker* AND *easier* than I would’ve paying $120 before tax on turbo tax! That’s insane!!!) especially as you promote that you’ll straight up complete simple returns for people for no charge whatsoever. That manpower could’ve easily been directed to the people holding your company up paying $140 dollars for nothing. Edit to respond to developer: no I didn’t have any “issues” - this is simply what you charge for anything past the simplest of returns. I’m not confused, I understand completely, and still stand by the fact that it is ridiculous.
  • img Expert
    1. As easy as 1-2-3, or Snap. Tap. Done.® Just snap a picture of your W-2, answer a few questions, and file your taxes right from your mobile device
    2. No tax knowledge necessary! The most convenient and user-friendly way to get your taxes done right
    3. Want a second set of eyes? Just upgrade from the Free Edition to get expert assistance and make sure you're getting all the deductions you can
  • img Community

    Status Change - Says Information is incorrect Mar 22, 2021

    By Josephine Cornell
    Filed federal refund through Turbo. Turbo said it was accepted 02/13. I have used the where's my refund tool on the IRS website and even downloaded this App to check status. Status has been processing until today. Now it is saying my information is incorrect. I made sure everything was correct and the status is still saying incorrect information. Is this a website error? Still very much in the dark about when I will receive my refund No luck calling IRS, lines are too busy to answer.
  • Hate to Complain Feb 18, 2022

    By Robert Ranlett
    Normally filing with Turbotax is an easy glitch free process but not this year. I had to enter my spouse’s driver license information three times before it was accepted. I felt I was in an endless loop and considered going to another tax software provider. Also the ads that appear at the end prior to filing are confusing this year. I don’t mind looking at them but they should be cleanly separated from the actual filing process. Otherwise your product was again outstanding and entering my various forms and tax data was easy with help available at every step which is why I hate to complain. I am a longtime user of turbotax, first via downloaded software and now the mobile app which I enjoy using. I know you will consider my feedback and I look forward to using TurboTax next year. Thanks for your rapid response to my concerns. I only mentioned it because it was the first time I faced any type of glitch using turbotax. I will remember your suggestions for next year, see you then.
  • Baiting and switching product fees Apr 18, 2022

    By Vahid Tyau
    “Free to file” is a great slogan for this product. The act of federal filing may be free, but along the way of using the app, you will be charged for certain tax situations. Made contributions towards a retirement plan (401k, IRA)? You must use the TurboTax Premium ($). Have stocks and sold any? You must use TurboTax Premium Plus ($$). Have a question about something on the form? You have to upgrade for Live Tax Advice ($$). Need to also file state taxes? You just purchase the state option ($). If there is a bug in the app, I’ve no idea how to proceed. I found it impossible to report the issue through the app itself. And there was nowhere that explains what to do if the user experiences a problem with the app itself. The only help options built-in are for live tax advice or searching FAQ/forums. They do try to make things easy. But they also upcharge you along the way. It is still cheaper than going to a tax professional, however at least there you have an expert who can answer the questions directly. So if you have any “uncommon” tax situations (retirement plans or stock brokerage accounts), I would recommend going to a tax professional over using this software.
  • Customer service *****5 STARS PLUS!!! Mar 16, 2021

    By tmomof4
    I had a chance to write a review when l was done with my taxes about the help that l received today, but l also felt that l needed to come here and say something. I have been trying for three weeks to figure out how to get my stimulus since l am disabled and l only receive SSI. After reading up on many sites it said that l had to do my 2020 taxes well that scared me. I filed 2019 with my ex, so l received 1 check so l got on here and did so and was having many problems and a wonderful lady helped me and we found all the problems and she work her time knowing that l have had strokes and was patient with me. Thank you so much for all of your help!!!! You saved my life l will be able to get the money and get the things that I need for my son and l!!! You are so amazing such a blessing!!!!! Keep doing what you are doing l so much wish that I knew your name!!!!!
  • May 18, 2022

    By Ricky Nelson
    I've used TurboTax for the last twenty years at least and it's always easy fast and accurate. I had an issue one time where my return was getting rejected, like six times, but after talking to one of the TurboTax experts, I found out why it was being rejected, and what steps I needed to take to fix it. I've suggested TurboTax to everyone I know. It's the best.
  • May 9, 2022

    By Roy Short
    They automatically upgraded my account because I had to file with 2 states. Never received a notification until I realized my return was $163 short what turbo tax quoted me. I had to spend $59/per state plus the "service fee." At first, it is advertised as free. But once all of your W-2's and personal information are in the system, it reveals the $39 service fee. Not worth it when there's a dozen other similar services with less surprise fee's.
  • Mar 30, 2022

    By Jevonn Madaus
    Been using this for about 7 years. Its always free. This year I was prompted to upgrade to a $100+ version in order to file my taxes. It would not allow me to file them without upgrading. Called customer service and it magically became free again. This is clearly bait and switch marketing that probably works on alot of people. Do yourself a favor and use a different program that doesn't use deceptive marketing strategies. I'll be switching programs for next tax season.
  • First year I refuse to use it. Mar 29, 2022

    By Lyssa773!
    If you would’ve asked me the last 8 years the best filing prep I would’ve recommended turbo tax. This is the first year I’m not using it. There’s no logical reason to be charging me over $120 just to file. On turbo Id also have to pay an extra $40 some to file state just because they can. on Top of paying $89 for what? Having to take two extra pictures of forms and having to double check it all myself anyway, no access to basic support even for that much? No thanks. It didn’t make doing my taxes any easier (in fact I feel they’ve purposely made the prompts more difficult in recent years to convince you to pay for their help. I was convinced I needed help because I was so confused using turbotax, imagine my surprise when I used freetaxusa for $14 Total and got it done *quicker* AND *easier* than I would’ve paying $120 before tax on turbo tax! That’s insane!!!) especially as you promote that you’ll straight up complete simple returns for people for no charge whatsoever. That manpower could’ve easily been directed to the people holding your company up paying $140 dollars for nothing. Edit to respond to developer: no I didn’t have any “issues” - this is simply what you charge for anything past the simplest of returns. I’m not confused, I understand completely, and still stand by the fact that it is ridiculous.
  • Apr 19, 2022

    By Nicole Dotlich
    Literally the worst experience ever. Constant freezing and force closing towards the end. Then, as I'm trying to transmit my file it tells me it failed only for it to say it went through a minute later. Does not verify driver's licenses, so the 11 on my license ended up being filed as qq. That's going to fun to deal with in the future I'm sure. Also misleading about the total and does not include their fee in your total until the very end. Super amazing for people living paycheck to paycheck.
  • Not free, no help when the IRS sends a letter, and still waiting for refund four months later May 11, 2020

    By Walker-jh2
    I used the TurboTax app to file my refund in early February. The app was relatively easy to use, but it did get old going in circles sometimes. Unfortunately, the free option really is not usable. If you have to file state taxes like just about everyone, then you will have to pay $40 per state. If you’re a college student in another state like me, that means two states so $80. Of course, no student discount. Honestly, that was not too bad since I was supposed to get a lot back. Unfortunately, that was not what happened. I did get some from one the state returns, but that was it. The IRS sent a letter for a health insurance form that didn’t even apply to me. If you want help with that, guess what? It will cost you even more money! At that point, I wasn’t paying TurboTax any more so I went off on my own. Eventually I got it figured out, but not without massive disruption to my school work. None of that help was thanks to TurboTax which sends you to FAQs that don’t really apply. They have online discussions which appear to have many people with the same problem. This program is made to look easy- and it is at first- but the headache it causes later is not worth it. Never had trouble like this with H&R Block so I think I’ll go back to them next year. Whatever you do, don’t use TurboTax. It is seriously not worth it. Still waiting for that federal tax refund BTW.
  • Mar 13, 2022

    By Rosadi10
    TurboTax is a wonderful app that makes filing taxes simple, even as a first-timer. That said... don't use it. As much as it advertises the ability to file for free, you'll likely still have to pay since they're no longer with IRS Free File. Then at the VERY end, just as I'm about to file, I'm prompted to pay $119 to upgrade, because I am claiming one specific credit. It couldn't have prompted me WHILE I worked on it? Plain manipulative. I'd rather do it all again elsewhere & keep my money.
  • "Tax Expert" Was Zero Help, Bordering On Belligerent May 4, 2022

    By CHG06061950
    To preface my remarks, I am still smarting from my conversation with a person from whom I was seeking tax advice. Hey, anyone can have a bad day, but it appears I caught “Tax Expert" Corey on a PARTICULARLY bad day. She was semi-belligerent from the start, very combative, and only seemed interested in (and continuously repeated) telling me my problem was with the IRS, and that TurboTax was not at fault. I would say Corey hates her job, but that is just a guess. Listen, the money quickly became a secondary issue. I detest being talked down to by people that have no respect for anyone other than themselves. I whole-heartedly advise anyone considering this app to take into consideration how this company treats its customers. I have used TurboTax for probably 25 of the last 30 years. I will no longer use their service. My advice is to go to a CPA or other tax professional where you are face-to-face with another human being. Honestly, after the fees TurboTax charges (especially considering their complete lack of Customer Service), I would think the cost would end up being similar. I’m not saying your experience would be similar (I didn’t need to talk to a “Tax Expert" at TurboTax in the past, however this year I needed help….my experiences were, up to this point, good), but just a cautionary warning that if you DO need help, based on my personal experience, don’t expect too much.
  • Apr 15, 2022

    By eric westfall
    I've used TurboTax for approximately 10 years, and loved it; It was always free, easy to use, and convenient. This year however, I was getting almost nothing back on my taxes, and TurboTax offers free expert help, so I used that feature. 9 year tax expert couldn't explain to me why I was getting almost nothing back, and then after that, TurboTax tried charging me $70 for federal, and like $50 for state. Free for like 10 years, then gonna charge me 120 bucks so that I can get $15 back. No thanks.
  • Terrible company and terrible app Feb 1, 2022

    By Moviemaker2011z
    All i want to do is file my taxes, is that so hard? I have my W-2 and none of my previous year information has changed so why must i answer fifty questions about charity or donations for the presidential campaign? (which by the way if it supports biden then oh heck no!)… I found the 1098 forum that i apparently need and it doesnt tell you how to calculate if its split between two people or five. All it says is for “what you’re liable for” which tells me nothing! Add on top of that they want me to pay them $34 for their deluxe package because my job thinks my stocks count as a retirement plan and i apparently am getting $15 for it. I dont invest into the company 401k so why and where is this $15 dollars coming from and why do i need a special package to not get it? Heck heres an idea! Let me opt to not get that credit and just file the most basic i can because thats whats going on! I dont do crypto, no charities, yet im being asked as if i donated the entire estate of bill gates to some random charity last year. I never had this much trouble with H&R Block and if this is how turbotax is going to commence business i would much rather drive the thirty minutes to their nearest office and pay them the $48 fee like i had the years prior to doing turbotax. Or considering my job i can always go to Jackson Hewitt because i get special offers due to my job.
  • Apr 14, 2022

    By Amanda Strayer
    I've filed with TurboTax for years. They're usually great. However, this year, for section 15-20, they removed the option to add additional rows to the same locality. Now they only have an option to Add a Locality. This completely eliminates my ability to file with them. I talked two customer service twice and one of their tax experts. All three times they used screen share and all three times they were shocked that this function (add row) was unavailable. Then had no resolution for me.
  • img Community
    Taxes are a confusing time in everyone's life. Trying to finish your tax returns on your own can cost you 100s in tax returns. So, if you are tired of trying to figure out taxes on your own, check out Turbo Tax, with easy forums and live help you'll finish your taxes in no time.
    img by Kim
    2 years ago
  • img Community

    Status Change - Says Information is incorrect Mar 22, 2021

    By Josephine Cornell
    Filed federal refund through Turbo. Turbo said it was accepted 02/13. I have used the where's my refund tool on the IRS website and even downloaded this App to check status. Status has been processing until today. Now it is saying my information is incorrect. I made sure everything was correct and the status is still saying incorrect information. Is this a website error? Still very much in the dark about when I will receive my refund No luck calling IRS, lines are too busy to answer.
  • img Expert
    1. As easy as 1-2-3, or Snap. Tap. Done.® Just snap a picture of your W-2, answer a few questions, and file your taxes right from your mobile device
    2. No tax knowledge necessary! The most convenient and user-friendly way to get your taxes done right
    3. Want a second set of eyes? Just upgrade from the Free Edition to get expert assistance and make sure you're getting all the deductions you can
  • Hate to Complain Feb 18, 2022

    By Robert Ranlett
    Normally filing with Turbotax is an easy glitch free process but not this year. I had to enter my spouse’s driver license information three times before it was accepted. I felt I was in an endless loop and considered going to another tax software provider. Also the ads that appear at the end prior to filing are confusing this year. I don’t mind looking at them but they should be cleanly separated from the actual filing process. Otherwise your product was again outstanding and entering my various forms and tax data was easy with help available at every step which is why I hate to complain. I am a longtime user of turbotax, first via downloaded software and now the mobile app which I enjoy using. I know you will consider my feedback and I look forward to using TurboTax next year. Thanks for your rapid response to my concerns. I only mentioned it because it was the first time I faced any type of glitch using turbotax. I will remember your suggestions for next year, see you then.
  • Customer service *****5 STARS PLUS!!! Mar 16, 2021

    By tmomof4
    I had a chance to write a review when l was done with my taxes about the help that l received today, but l also felt that l needed to come here and say something. I have been trying for three weeks to figure out how to get my stimulus since l am disabled and l only receive SSI. After reading up on many sites it said that l had to do my 2020 taxes well that scared me. I filed 2019 with my ex, so l received 1 check so l got on here and did so and was having many problems and a wonderful lady helped me and we found all the problems and she work her time knowing that l have had strokes and was patient with me. Thank you so much for all of your help!!!! You saved my life l will be able to get the money and get the things that I need for my son and l!!! You are so amazing such a blessing!!!!! Keep doing what you are doing l so much wish that I knew your name!!!!!
  • May 18, 2022

    By Ricky Nelson
    I've used TurboTax for the last twenty years at least and it's always easy fast and accurate. I had an issue one time where my return was getting rejected, like six times, but after talking to one of the TurboTax experts, I found out why it was being rejected, and what steps I needed to take to fix it. I've suggested TurboTax to everyone I know. It's the best.

No reviews available

  • img Community

    Status Change - Says Information is incorrect Mar 22, 2021

    By Josephine Cornell
    Filed federal refund through Turbo. Turbo said it was accepted 02/13. I have used the where's my refund tool on the IRS website and even downloaded this App to check status. Status has been processing until today. Now it is saying my information is incorrect. I made sure everything was correct and the status is still saying incorrect information. Is this a website error? Still very much in the dark about when I will receive my refund No luck calling IRS, lines are too busy to answer.
  • Baiting and switching product fees Apr 18, 2022

    By Vahid Tyau
    “Free to file” is a great slogan for this product. The act of federal filing may be free, but along the way of using the app, you will be charged for certain tax situations. Made contributions towards a retirement plan (401k, IRA)? You must use the TurboTax Premium ($). Have stocks and sold any? You must use TurboTax Premium Plus ($$). Have a question about something on the form? You have to upgrade for Live Tax Advice ($$). Need to also file state taxes? You just purchase the state option ($). If there is a bug in the app, I’ve no idea how to proceed. I found it impossible to report the issue through the app itself. And there was nowhere that explains what to do if the user experiences a problem with the app itself. The only help options built-in are for live tax advice or searching FAQ/forums. They do try to make things easy. But they also upcharge you along the way. It is still cheaper than going to a tax professional, however at least there you have an expert who can answer the questions directly. So if you have any “uncommon” tax situations (retirement plans or stock brokerage accounts), I would recommend going to a tax professional over using this software.
  • First year I refuse to use it. Mar 29, 2022

    By Lyssa773!
    If you would’ve asked me the last 8 years the best filing prep I would’ve recommended turbo tax. This is the first year I’m not using it. There’s no logical reason to be charging me over $120 just to file. On turbo Id also have to pay an extra $40 some to file state just because they can. on Top of paying $89 for what? Having to take two extra pictures of forms and having to double check it all myself anyway, no access to basic support even for that much? No thanks. It didn’t make doing my taxes any easier (in fact I feel they’ve purposely made the prompts more difficult in recent years to convince you to pay for their help. I was convinced I needed help because I was so confused using turbotax, imagine my surprise when I used freetaxusa for $14 Total and got it done *quicker* AND *easier* than I would’ve paying $120 before tax on turbo tax! That’s insane!!!) especially as you promote that you’ll straight up complete simple returns for people for no charge whatsoever. That manpower could’ve easily been directed to the people holding your company up paying $140 dollars for nothing. Edit to respond to developer: no I didn’t have any “issues” - this is simply what you charge for anything past the simplest of returns. I’m not confused, I understand completely, and still stand by the fact that it is ridiculous.
  • Apr 10, 2022

    By Ronald Pant
    Was entering information into the app since January as I received paperwork. Went to finishup my filing today (10 Apr. 2022) and the app immediately tells me I need to update. I then update, and now the app just keeps crashing. I hope it is fixed before the deadline, or I will never use your product again. Even though I have been using it for over 20 years. It has also become too expensive.
  • Functions often do not work Apr 14, 2022

    By joz9284
    I’m quite honestly now scrambling to get my tax returns done in a timely manner since there has been so many delays using TurboTax. In theory, it seemed like a great tool, however I have encountered many errors in some of the functions which seem to not work unexpectedly. For example, at some point last week i attempted to download my crypto information from the exchanges, however the TurboTax app said this feature was not working until April 6th for some reason. I have returned since to finish this process, but yet again the crypto downloading feature says “something unexpected happened and we can’t connect” and tells me to return in a few hours. I don’t have time to only be able to make small steps of progress every few hours. I’d like to be able to get my taxes done in a single sitting. I’ve now had to drag this out for weeks and is adding unnecessary stress. I may finish filing my taxes with TurboTax (if it lets me), just because of how much time I’ve invested in putting in my info, but I do not plan to ever use this again or recommend it to anyone.
  • May 9, 2022

    By Roy Short
    They automatically upgraded my account because I had to file with 2 states. Never received a notification until I realized my return was $163 short what turbo tax quoted me. I had to spend $59/per state plus the "service fee." At first, it is advertised as free. But once all of your W-2's and personal information are in the system, it reveals the $39 service fee. Not worth it when there's a dozen other similar services with less surprise fee's.
  • Mar 30, 2022

    By Jevonn Madaus
    Been using this for about 7 years. Its always free. This year I was prompted to upgrade to a $100+ version in order to file my taxes. It would not allow me to file them without upgrading. Called customer service and it magically became free again. This is clearly bait and switch marketing that probably works on alot of people. Do yourself a favor and use a different program that doesn't use deceptive marketing strategies. I'll be switching programs for next tax season.
  • Apr 19, 2022

    By Nicole Dotlich
    Literally the worst experience ever. Constant freezing and force closing towards the end. Then, as I'm trying to transmit my file it tells me it failed only for it to say it went through a minute later. Does not verify driver's licenses, so the 11 on my license ended up being filed as qq. That's going to fun to deal with in the future I'm sure. Also misleading about the total and does not include their fee in your total until the very end. Super amazing for people living paycheck to paycheck.
  • Not free, no help when the IRS sends a letter, and still waiting for refund four months later May 11, 2020

    By Walker-jh2
    I used the TurboTax app to file my refund in early February. The app was relatively easy to use, but it did get old going in circles sometimes. Unfortunately, the free option really is not usable. If you have to file state taxes like just about everyone, then you will have to pay $40 per state. If you’re a college student in another state like me, that means two states so $80. Of course, no student discount. Honestly, that was not too bad since I was supposed to get a lot back. Unfortunately, that was not what happened. I did get some from one the state returns, but that was it. The IRS sent a letter for a health insurance form that didn’t even apply to me. If you want help with that, guess what? It will cost you even more money! At that point, I wasn’t paying TurboTax any more so I went off on my own. Eventually I got it figured out, but not without massive disruption to my school work. None of that help was thanks to TurboTax which sends you to FAQs that don’t really apply. They have online discussions which appear to have many people with the same problem. This program is made to look easy- and it is at first- but the headache it causes later is not worth it. Never had trouble like this with H&R Block so I think I’ll go back to them next year. Whatever you do, don’t use TurboTax. It is seriously not worth it. Still waiting for that federal tax refund BTW.
  • Mar 13, 2022

    By Rosadi10
    TurboTax is a wonderful app that makes filing taxes simple, even as a first-timer. That said... don't use it. As much as it advertises the ability to file for free, you'll likely still have to pay since they're no longer with IRS Free File. Then at the VERY end, just as I'm about to file, I'm prompted to pay $119 to upgrade, because I am claiming one specific credit. It couldn't have prompted me WHILE I worked on it? Plain manipulative. I'd rather do it all again elsewhere & keep my money.
  • "Tax Expert" Was Zero Help, Bordering On Belligerent May 4, 2022

    By CHG06061950
    To preface my remarks, I am still smarting from my conversation with a person from whom I was seeking tax advice. Hey, anyone can have a bad day, but it appears I caught “Tax Expert" Corey on a PARTICULARLY bad day. She was semi-belligerent from the start, very combative, and only seemed interested in (and continuously repeated) telling me my problem was with the IRS, and that TurboTax was not at fault. I would say Corey hates her job, but that is just a guess. Listen, the money quickly became a secondary issue. I detest being talked down to by people that have no respect for anyone other than themselves. I whole-heartedly advise anyone considering this app to take into consideration how this company treats its customers. I have used TurboTax for probably 25 of the last 30 years. I will no longer use their service. My advice is to go to a CPA or other tax professional where you are face-to-face with another human being. Honestly, after the fees TurboTax charges (especially considering their complete lack of Customer Service), I would think the cost would end up being similar. I’m not saying your experience would be similar (I didn’t need to talk to a “Tax Expert" at TurboTax in the past, however this year I needed help….my experiences were, up to this point, good), but just a cautionary warning that if you DO need help, based on my personal experience, don’t expect too much.
  • Apr 15, 2022

    By eric westfall
    I've used TurboTax for approximately 10 years, and loved it; It was always free, easy to use, and convenient. This year however, I was getting almost nothing back on my taxes, and TurboTax offers free expert help, so I used that feature. 9 year tax expert couldn't explain to me why I was getting almost nothing back, and then after that, TurboTax tried charging me $70 for federal, and like $50 for state. Free for like 10 years, then gonna charge me 120 bucks so that I can get $15 back. No thanks.
  • Terrible company and terrible app Feb 1, 2022

    By Moviemaker2011z
    All i want to do is file my taxes, is that so hard? I have my W-2 and none of my previous year information has changed so why must i answer fifty questions about charity or donations for the presidential campaign? (which by the way if it supports biden then oh heck no!)… I found the 1098 forum that i apparently need and it doesnt tell you how to calculate if its split between two people or five. All it says is for “what you’re liable for” which tells me nothing! Add on top of that they want me to pay them $34 for their deluxe package because my job thinks my stocks count as a retirement plan and i apparently am getting $15 for it. I dont invest into the company 401k so why and where is this $15 dollars coming from and why do i need a special package to not get it? Heck heres an idea! Let me opt to not get that credit and just file the most basic i can because thats whats going on! I dont do crypto, no charities, yet im being asked as if i donated the entire estate of bill gates to some random charity last year. I never had this much trouble with H&R Block and if this is how turbotax is going to commence business i would much rather drive the thirty minutes to their nearest office and pay them the $48 fee like i had the years prior to doing turbotax. Or considering my job i can always go to Jackson Hewitt because i get special offers due to my job.
  • Apr 14, 2022

    By Amanda Strayer
    I've filed with TurboTax for years. They're usually great. However, this year, for section 15-20, they removed the option to add additional rows to the same locality. Now they only have an option to Add a Locality. This completely eliminates my ability to file with them. I talked two customer service twice and one of their tax experts. All three times they used screen share and all three times they were shocked that this function (add row) was unavailable. Then had no resolution for me.
  • Turbo Tax Live’s “experts” barely understand tax law. Apr 12, 2022

    By RyeGuy'10
    I have used Turbo Tax for years and so this year they were asking questions about if we owned Traditional and or Roth IRA’s. My husband and I each have both so we responded yes. We were trying to find information on the web platform about whether this pertained to workplace sponsored IRA’s or just individually held IRA’s such as our ROTH’s. There was no information available so we decided to upgrade and pay more money to Turbo Tax Live and use one of their “Tax Experts”. We asked the man our question and at first he said that we should not report our work place funded contributions and then he needed to look through the questions the program was asking as if he has never seen this program before and the changes his answer to yes we do need to report these employer sponsored contributions. This caused my husband to have an over contribution according to the Turbo Tax software. So we had to call our financial planner and ask to withdraw funds in which case she informed us that we did not have an over contribution and that the information from the Turbo Tax “expert” was completely incorrect. So now we are going to have to file an amendment on our taxes and incite more expenses because of Turbo Tax’s “expert” that gave us incorrect advise. I will not be using Turbo Tax in the future.

What’s Groovy

What’s Subpar

AppGrooves is More Than Reviews

Save up to 90% with verified coupons, free with an AppGrooves account.

img
We will never share or sell your data with third parties. You can opt out anytime.

Loading...