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Trustco Bank

Trustco Bank

Trustco Bank

For information on how to login, visit www.TrustcoBank.com

4.3 Ratings 2K+ Reviews 5K+ Downloads

About Trustco Bank

For information on how to login, visit www.TrustcoBank.com
see more about Trustco Bank

Ratings & Reviews

4.3
2.0K+ Ratings
  1. 5
    71%
  2. 4
    12%
  3. 3
    5%
  4. 2
    3%
  5. 1
    9%
  • More features? Sep 14, 2020

    By RNauth
    The app works great for its main purpose of checking the balance and maintaining your Trustco bank accounts. I would like to see the feature available to link the account with Zelle or cash app maybe so I can transfer money to and from other bank accounts of mine.
    more
  • Oct 14, 2020

    By Edgardo Feliciano
    Better than the previous but still needs work, the automatic picture taken from the previous one was better than this new one and you have to take a picture of the check more than once to get it right. Overall a good step forward.
    more
  • Oct 6, 2020

    By Frank Ameden
    Its better than the last one ..just wish I could screen shot for my records. And a simple 34 digit pin to log in would be awesome
    more
  • Fantastic mobile banking app Aug 25, 2020

    By ranji94r
    By far one of the best mobile banking app I’ve used. Worlds better than the old system they had in place. Modern interface that looks the same across all devices and web page. Signing in progress is straight forward but might seem difficult but they are trying to be more secure. I logged in no problem. Big fan of the Face ID unlock :)
    more
  • Oct 15, 2020

    By Greg Wheeler
    I like the app now. It works and seems more secure. And it's fairly easy to use
    more
  • Old app was better Oct 1, 2020

    By QZ7871
    The check cashing portion of this “new” app was horrible because it only worked on vertical mode, not horizontal. You had to be so far away to get the check to all be in the photo that two out of three times, the check wouldn’t go through. And, if you don’t have the notifications turned on, you have no way of knowing the check couldn’t be processed until several days later (when you check your account.) It looks like the photo portion is working better now, but it still requires me to click the photo rather than automatically taking the picture when it is correct (like the “old” app did.) Next time, beta test before taking away a working app for a non-tested one.
    more
  • New isn’t always better Sep 2, 2020

    By elyssany
    The old app was so much easier to deposit checks online. Also, with the old app, you could use your iPad and not just your iPhone to deposit. With this new app, you can only use your iPhone to deposit. Furthermore, the camera is completely off and the check doesn’t fit into the frame. It feels like you’re playing a game of Tetris to try to fit the whole check in and it doesn’t work. I already had a check rejected. I never had a check rejected with the old App. This app just feels so clunky and not user friendly. You would think Trustco would have an app developed that made it easier for customers to bank online—especially since this was the key point when Trustco was pushing out the app. Very frustrating and really disappointed in the new app.
    more
  • Oct 8, 2020

    By D. Pritchard
    This app has lots of issues. Things don't work well. I had to take a picture of my check 4 times before it was accepted. There are other problems also.
    more
  • Bring back the old app! Aug 25, 2020

    By Krist_04
    This app is extremely slow and in my opinion much worse than the old app. It’s painful to use and sometimes lags to the point where I can’t even log in. You can no longer do immediate transfers from checking to savings accounts. I am just trying to buy my books for college right now and I can’t even get my money into my checking account to pay for them because it’s “after 9PM, so transfers can’t be done.” Not everyone goes to bed at 6PM Trustco... On the bright side it has potential but, the execution is extremely poor. It seems to have been obviously rushed into being released. Please fix these issues ASAP.
    more
  • Worst banking app ever Sep 14, 2020

    By jaydaves1020
    This is hands down the worst banking app. The camera for mobile check deposits is nearly impossible. First of all, it’s square when checks are uniformly rectangular. Then it flips the view of the check sideways in the viewfinder so it’s impossible to line the check up properly to take the picture. Then if it actually does take the picture, the app closes itself on me. Any other bank’s mobile check deposit I’ve used just lines the check right up exactly in the camera and taking the picture is super easy, so I know it can be done. The app “upgrade” was definitely not an upgrade in the least.
    more

No reviews available

  • Fantastic mobile banking app Aug 25, 2020

    By ranji94r
    By far one of the best mobile banking app I’ve used. Worlds better than the old system they had in place. Modern interface that looks the same across all devices and web page. Signing in progress is straight forward but might seem difficult but they are trying to be more secure. I logged in no problem. Big fan of the Face ID unlock :)
    more
  • Good update. Sep 2, 2020

    By Bassman Rich
    So far, so good. I like the way the app looks but I am in agreement with the mobile deposit camera which is quite tricky to line up the check. It was much easier to photograph the front and back of the checks in the previous version. There are features on here that I have not used yet so I cannot vouch for those.
    more
  • Oct 11, 2020

    By Kim K
    Love the new app. Have been waiting for them to catch up with technology. They have exceeded my expectations.
    more
  • Oct 16, 2020

    By Bill Lobdell
    Simple, and deposits work better than all my other bank apps.
    more
  • Sep 24, 2020

    By C K
    This New Mobile App is very easy to use and has an Upgraded Bill Pay Service. I also really like the many Alerts you can set up to help keep up to date with your account transactions. Security features are also updated and there are live Customer Service Reps able to help you if needed. Overall, the New App & Online Banking System is very helpful with doing your banking.
    more
  • More features? Sep 14, 2020

    By RNauth
    The app works great for its main purpose of checking the balance and maintaining your Trustco bank accounts. I would like to see the feature available to link the account with Zelle or cash app maybe so I can transfer money to and from other bank accounts of mine.
    more
  • Oct 14, 2020

    By Edgardo Feliciano
    Better than the previous but still needs work, the automatic picture taken from the previous one was better than this new one and you have to take a picture of the check more than once to get it right. Overall a good step forward.
    more
  • Oct 6, 2020

    By Frank Ameden
    Its better than the last one ..just wish I could screen shot for my records. And a simple 34 digit pin to log in would be awesome
    more
  • Oct 15, 2020

    By Greg Wheeler
    I like the app now. It works and seems more secure. And it's fairly easy to use
    more
  • Oct 2, 2020

    By Cynthia Sharp
    The trick is to keep it simple, for EVERY person. I only do banking when I have to, so it needs to be in the simplest format possible for expediency. Trustco delivers an intuitive format. I had trouble loading it bringing it online initially thats why I dropped one star. But the younger generations wont have the same experience. Thanks Trustco, no human contact! ;-)
    more
  • Can’t setup biometric login in iPad Aug 25, 2020

    By czebuth
    No issues with e app on my iPhone, although there is a bit of a lag now. For the iPad app sometimes it freezes when opening the app so you have to close and open several times. Whenever trying to setup anything under the profile it takes me back to the login screen. I was able to set up the biometric on the iPhone but cant get the faceid turned on for the iPad.
    more
  • Oct 6, 2020

    By Marc Rubin
    Ok - but the upgraded version made deposits more difficult
    more
  • Check photo flaw Aug 27, 2020

    By Nickayyyyyyyyyyy
    I love the new updates, especially the ability to sign in with Touch ID. Unfortunately, I had a very difficult time taking a photo of my check for deposit. It’s almost as if the camera is warped when I open it in the app. It’s sideways and crooked, and it’s difficult to frame the check. Otherwise, I’m loving all the new features.
    more
  • Mobile App Aug 23, 2020

    By fvhjcssn
    It’s good the bank started mobile app which helps a lot of clients do banking conveniently from anywhere they want like deposit checks and transfer money and bill pay. These are the most transaction clients do most. I would like to see Zelle instead of Popmoney for transfer money to different bank accounts using email or phone n.
    more
  • Sep 19, 2020

    By Alan Salzer
    Works ok as long as you have cell service. Seems to always wants to text you a code. If you don't have cell service, you can't get logged in even though you have 3 security questions it could ask instead.
    more
  • Old app was better Oct 1, 2020

    By QZ7871
    The check cashing portion of this “new” app was horrible because it only worked on vertical mode, not horizontal. You had to be so far away to get the check to all be in the photo that two out of three times, the check wouldn’t go through. And, if you don’t have the notifications turned on, you have no way of knowing the check couldn’t be processed until several days later (when you check your account.) It looks like the photo portion is working better now, but it still requires me to click the photo rather than automatically taking the picture when it is correct (like the “old” app did.) Next time, beta test before taking away a working app for a non-tested one.
    more
  • Oct 10, 2020

    By Lynne Retajczyk
    The checking deposit is worse in this than the last version. Takes many tries to get an image accepted.
    more
  • Oct 10, 2020

    By Heather Brandt
    Slow and clunky . No flash option or focus option for the check photos
    more
  • Oct 14, 2020

    By Winefred Martin
    Have to keep signing in....can't us on my I pad and is difficult on my phone...worst bank so that I use and I use four of them
    more
  • Camera for check deposits not good Aug 27, 2020

    By McE D
    It was a lot easier and usable in the former app. Because it is harder to take a picture of a check now, the depositing a check process takes longer. Also, the placement of the submit and cancel links are such that you end up starting login over too easily and adds time to login process.
    more
  • New isn’t always better Sep 2, 2020

    By elyssany
    The old app was so much easier to deposit checks online. Also, with the old app, you could use your iPad and not just your iPhone to deposit. With this new app, you can only use your iPhone to deposit. Furthermore, the camera is completely off and the check doesn’t fit into the frame. It feels like you’re playing a game of Tetris to try to fit the whole check in and it doesn’t work. I already had a check rejected. I never had a check rejected with the old App. This app just feels so clunky and not user friendly. You would think Trustco would have an app developed that made it easier for customers to bank online—especially since this was the key point when Trustco was pushing out the app. Very frustrating and really disappointed in the new app.
    more
  • Oct 8, 2020

    By D. Pritchard
    This app has lots of issues. Things don't work well. I had to take a picture of my check 4 times before it was accepted. There are other problems also.
    more
  • Bring back the old app! Aug 25, 2020

    By Krist_04
    This app is extremely slow and in my opinion much worse than the old app. It’s painful to use and sometimes lags to the point where I can’t even log in. You can no longer do immediate transfers from checking to savings accounts. I am just trying to buy my books for college right now and I can’t even get my money into my checking account to pay for them because it’s “after 9PM, so transfers can’t be done.” Not everyone goes to bed at 6PM Trustco... On the bright side it has potential but, the execution is extremely poor. It seems to have been obviously rushed into being released. Please fix these issues ASAP.
    more
  • Worst banking app ever Sep 14, 2020

    By jaydaves1020
    This is hands down the worst banking app. The camera for mobile check deposits is nearly impossible. First of all, it’s square when checks are uniformly rectangular. Then it flips the view of the check sideways in the viewfinder so it’s impossible to line the check up properly to take the picture. Then if it actually does take the picture, the app closes itself on me. Any other bank’s mobile check deposit I’ve used just lines the check right up exactly in the camera and taking the picture is super easy, so I know it can be done. The app “upgrade” was definitely not an upgrade in the least.
    more
  • Waste of time, and I’m paying for this? Sep 1, 2020

    By Doubleax
    This app doesn’t work. After logging in, the only information provided is account balance information. Everything else crashes when you use it. They have rendered a good app service totally useless. I have called them several times. They indicated that the system can’t handle the volume of usage, and they are working to fix it. Really, really? A multimillion dollar bank and they can’t fix a server capacity issue. Just think about what that means for the money you have in this bank. Scary...
    more

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