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Truist Mobile - Banking Made Better

Truist Mobile - Banking Made Better

Truist Financial Corporation

Looking for a better banking experience? You found it.

3.5 Ratings 48K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • not bad at all! pleasantly surprised Aug 17, 2021

    By rhiannonyung
    i’ve only been using this app for a day after transferring from the U by BB&T app, and truthfully i had low expectations after reading the reviews. however, after downloading and messing around for a bit, it seems as if people have older versions of the app or are just a bit too harsh on this app. change can be hard to deal with, but not all change is bad! do i think the BB&T app was a bit more user-friendly? sure. i can understand the complaints about the dark purple vs the font and how it’s harder to read. but, with that being said, i don’t have anything negative to say about the Truist app. depositing a check was super easy, viewing my balance(s) is a breeze, it still gives insights just like the app i was using previously, basically everything is the same except for the layout except it’s more sleek now. i have an iPhone 7 Plus that sometimes doesn’t even like to open apps so... if it’s working for me, i can’t understand it not working for people with newer phones unless it’s programmed for my system and is a bit outdated. all in all, pretty dang good! exceeded my expectations.
  • New app, few improvements Sep 30, 2021

    By Hangmam's hood
    Coming from the beloved sun trust app I was forced towards using this one. Okay makes sense with new branding and whatnot. I wasn’t happy but not really to angry. Just annoyed but I get it. Personally I absolutely cannot stand the color scheme but that’s whatever. Tiny thing. For the most part it’s easy to navigate and relatively similar. But the mobile deposit function needs work. At one of my jobs we are given hand written checks weekly. Old school and annoying but what are you gonna do? It pays. With the sun trust app anytime I wanted to mobile deposit and the app didn’t agree with the amount I put in vs what was written on the check I simply had to hit “confirm amount” and that was that. Money is there next day. Truist does not offer that function. It gives you one option. Retake picture. Pretty useless. So now I have to drop this check off at the bank even though it now has “for truist mobile deposit only” written on the back. Incredibly annoying as it’s now required. So if they want to enhance online banking, the developers of this app or trust or whoever makes the design calls needs to step up the mobile deposit function. One of a couple reasons I’m considering switching banks anyway.
  • Maybe they fixed it? Aug 29, 2021

    By Pupdgc
    I was a bit hesitant to download after seeing all the negative reviews. I downloaded this morning and haven’t experienced any issues so far. (I’ve only logged in twice, including with Touch ID, and clicked into the various tabs, but no difficulty logging in or crashing or anything.) To me, the layout of menus seems similar to the U by BBT app. (I used mobile deposit and Zelle all the time, and these seem to be in approximately the same place.) Not difficult for me to read personally, but I can see how it could be. I didn’t really use the things that people are saying were removed like Quick Balance (were you actually able to see balances on the face of your phone without logging in? this seems like a security risk to me…) or credit score (other apps offer this capability for me). I always log out of the app every time rather than closing it out, just as a security check, so no issues there. I’ll update this review if I notice anything off, but seems easy for me to use so far.
  • New App… Needs An Update! Oct 3, 2021

    By Jasperbruh
    I understand making us switch to the new app, but now that I have, I can no longer view my account balance from the side menu of iPhone (which was extremely convenient). WE NEED A WIDGET. Please include with the next update a Widget feature that you can add to the iPhone iOS Home Screen left side menu. The widget makes it easy to check the balance of your account without actually having to open the app and signin to check. This helps the user be more aware of the status of their account without having to actually do anything… Like go into the app specifically and then have to login, that can be a hassle if you are only checking the balance to ensure there is nothing wrong with the account or to catch any fraudulent transactions early on. With a WIDGET on the side menu, the user can easily see their daily balance along with their other widgets used to manage their lifestyle. Thanks for reading. Please add a “bank account balance” Widget in the next update to solve this issue.
  • Version 1.3.0 works fine! Sep 9, 2021

    By The Travel Planner
    After seeing so many bad reviews, I’m happy to report that Truist has made changes and all works now. At least on my iPhone 11. Version 1.3.0 is dated August 28, 2021, so be sure to use the newest version! No more poor color, long lags to load data, big white spaces on screen, etc. The one thing I did notice that so many folks have criticized is that there still is no way to see your balance until you open the app by signing in. To me, no big deal. I don’t know if they plan to add that feature or not. Face recognition worked perfectly after you initially sign in with your user name and a new password and enable facial recognition. This app looks good to me. All my account info and old preferences came through correctly. GIVE IT A TRY! (P.s. — I am not an employee or connected in any way to Truist/BB&T/Sun Trust, except I’ve been a customer with BB&T for 20+ years.)
  • The app is terrible Sep 27, 2021

    By DoorDashMan
    The layout is pretty much BB&Ts old app with a purple background but I’m not here to give a review of the app design I’m writing this review on how many bugs this app has. When I first downloaded the app I had issues logging in due to a password bug and had to wait an additional 3 days to log in for them to fix it. I also came across another log in bug where it says the session is expired while I am logged in. Now it being a multibillion dollar company I don’t understand why they’re having app issues, if they would have stuck with the old BB&T app but changed the name we all wouldn’t be having these issues. I personally don’t use any other features on the app but to save and check my balance but even then on multiple occasions I had an invalid balance meaning some days I woke up to a couple of thousands in my bank account which wasn’t mine or a balance from two weeks ago. Truist you need to fix the app if your developers are that terrible it’s worth firing them and hire a team who actually knows how what they’re doing.
  • Oct 20, 2021

    By Chloe Watson
    This app is not good...periodt. The color scheme to the user navigation is just wrong. I used the BB&T app and it was simple. Where is the credit score that we could see on the dashboard? It's long gone. Also, the huge tiles for each account is terrible. Why couldn't you mimic what was in the BB&T app and not break what was working just fine? Last, why is it when you get an alert it comes in TWO text messages? You can't get everything in one? This whole transition has been laughable!
  • Oct 15, 2021

    By Caleb Bartmess
    *gag* This is a complete garbage app. It almost makes me want to change banks. I never had a problem with the BB&t app... I can never deposit my checks right the first time, it always shows incorrect amount. The app is always crashing. It's not easy to see all of the important information I need. It's not very intuitive, and is an eyesore. They should have let us keep using the BB&t app until they got theirs straightened out. Not a very good representation of Truist. Very disappointing.
  • Why did Truist not keep using a proven BB&T app? Sep 16, 2021

    By catlady11111
    Just tried to deposit check using new Truist app. Kept getting message that amount of check entered did not match the check photo. Tried re-entering amount, closing/re-opening app, taking new photo of check nothing worked. Finally called Truist support. Rep had me delete app & re-install, which did not work. Then she had me load the app on my iPhone (I had been using my iPad because that is the only device that I use for banking). I was able to deposit check with I phone (I think). I got confirmation number but the deposit is not showing as pending in the account, nor did I get a confirmation email, which is apparently not an option with Truist, as it was with BB&T. At that point, the rep felt that she had done her job; it was now MY problem that the app does not work on the iPad since it works on the iPhone. Told me to check my settings & updates. Well, I did; they are the same on both devices; all operating systems & apps are up to date; the devices were restarted yesterday. And the BB&T app worked on my ipad; Bank of America app works on my ipad. If I cannot deposit a check using the Truist app on my ipad, maybe I need a new bank. What happened to BB&T’s customer service? Did that get lost in the merge along with a working mobile app? Also, the deposit should show immediately in the account as pending, and we should get a confirmation email. BB&T did; Bank of America does.
  • Oct 15, 2021

    By Sarah Kleppinger
    As of today, this app was not ready to be rolled out. It crashes just trying to log in, it doesn't display things properly (like the selection circle is there but there's no text to explain my options), and, this one is nitpicky, but I miss being able to view my balances without logging in. That helped me keep track of my spending and I dread trying to fight with this app to login and view stuff now. U by BB&T was the best. I feel unable to reach my own money now. That's garbage.
  • not bad at all! pleasantly surprised Aug 17, 2021

    By rhiannonyung
    i’ve only been using this app for a day after transferring from the U by BB&T app, and truthfully i had low expectations after reading the reviews. however, after downloading and messing around for a bit, it seems as if people have older versions of the app or are just a bit too harsh on this app. change can be hard to deal with, but not all change is bad! do i think the BB&T app was a bit more user-friendly? sure. i can understand the complaints about the dark purple vs the font and how it’s harder to read. but, with that being said, i don’t have anything negative to say about the Truist app. depositing a check was super easy, viewing my balance(s) is a breeze, it still gives insights just like the app i was using previously, basically everything is the same except for the layout except it’s more sleek now. i have an iPhone 7 Plus that sometimes doesn’t even like to open apps so... if it’s working for me, i can’t understand it not working for people with newer phones unless it’s programmed for my system and is a bit outdated. all in all, pretty dang good! exceeded my expectations.
  • New app, few improvements Sep 30, 2021

    By Hangmam's hood
    Coming from the beloved sun trust app I was forced towards using this one. Okay makes sense with new branding and whatnot. I wasn’t happy but not really to angry. Just annoyed but I get it. Personally I absolutely cannot stand the color scheme but that’s whatever. Tiny thing. For the most part it’s easy to navigate and relatively similar. But the mobile deposit function needs work. At one of my jobs we are given hand written checks weekly. Old school and annoying but what are you gonna do? It pays. With the sun trust app anytime I wanted to mobile deposit and the app didn’t agree with the amount I put in vs what was written on the check I simply had to hit “confirm amount” and that was that. Money is there next day. Truist does not offer that function. It gives you one option. Retake picture. Pretty useless. So now I have to drop this check off at the bank even though it now has “for truist mobile deposit only” written on the back. Incredibly annoying as it’s now required. So if they want to enhance online banking, the developers of this app or trust or whoever makes the design calls needs to step up the mobile deposit function. One of a couple reasons I’m considering switching banks anyway.
  • Maybe they fixed it? Aug 29, 2021

    By Pupdgc
    I was a bit hesitant to download after seeing all the negative reviews. I downloaded this morning and haven’t experienced any issues so far. (I’ve only logged in twice, including with Touch ID, and clicked into the various tabs, but no difficulty logging in or crashing or anything.) To me, the layout of menus seems similar to the U by BBT app. (I used mobile deposit and Zelle all the time, and these seem to be in approximately the same place.) Not difficult for me to read personally, but I can see how it could be. I didn’t really use the things that people are saying were removed like Quick Balance (were you actually able to see balances on the face of your phone without logging in? this seems like a security risk to me…) or credit score (other apps offer this capability for me). I always log out of the app every time rather than closing it out, just as a security check, so no issues there. I’ll update this review if I notice anything off, but seems easy for me to use so far.
  • New App… Needs An Update! Oct 3, 2021

    By Jasperbruh
    I understand making us switch to the new app, but now that I have, I can no longer view my account balance from the side menu of iPhone (which was extremely convenient). WE NEED A WIDGET. Please include with the next update a Widget feature that you can add to the iPhone iOS Home Screen left side menu. The widget makes it easy to check the balance of your account without actually having to open the app and signin to check. This helps the user be more aware of the status of their account without having to actually do anything… Like go into the app specifically and then have to login, that can be a hassle if you are only checking the balance to ensure there is nothing wrong with the account or to catch any fraudulent transactions early on. With a WIDGET on the side menu, the user can easily see their daily balance along with their other widgets used to manage their lifestyle. Thanks for reading. Please add a “bank account balance” Widget in the next update to solve this issue.
  • Version 1.3.0 works fine! Sep 9, 2021

    By The Travel Planner
    After seeing so many bad reviews, I’m happy to report that Truist has made changes and all works now. At least on my iPhone 11. Version 1.3.0 is dated August 28, 2021, so be sure to use the newest version! No more poor color, long lags to load data, big white spaces on screen, etc. The one thing I did notice that so many folks have criticized is that there still is no way to see your balance until you open the app by signing in. To me, no big deal. I don’t know if they plan to add that feature or not. Face recognition worked perfectly after you initially sign in with your user name and a new password and enable facial recognition. This app looks good to me. All my account info and old preferences came through correctly. GIVE IT A TRY! (P.s. — I am not an employee or connected in any way to Truist/BB&T/Sun Trust, except I’ve been a customer with BB&T for 20+ years.)
  • The app is terrible Sep 27, 2021

    By DoorDashMan
    The layout is pretty much BB&Ts old app with a purple background but I’m not here to give a review of the app design I’m writing this review on how many bugs this app has. When I first downloaded the app I had issues logging in due to a password bug and had to wait an additional 3 days to log in for them to fix it. I also came across another log in bug where it says the session is expired while I am logged in. Now it being a multibillion dollar company I don’t understand why they’re having app issues, if they would have stuck with the old BB&T app but changed the name we all wouldn’t be having these issues. I personally don’t use any other features on the app but to save and check my balance but even then on multiple occasions I had an invalid balance meaning some days I woke up to a couple of thousands in my bank account which wasn’t mine or a balance from two weeks ago. Truist you need to fix the app if your developers are that terrible it’s worth firing them and hire a team who actually knows how what they’re doing.
  • Oct 20, 2021

    By Chloe Watson
    This app is not good...periodt. The color scheme to the user navigation is just wrong. I used the BB&T app and it was simple. Where is the credit score that we could see on the dashboard? It's long gone. Also, the huge tiles for each account is terrible. Why couldn't you mimic what was in the BB&T app and not break what was working just fine? Last, why is it when you get an alert it comes in TWO text messages? You can't get everything in one? This whole transition has been laughable!
  • Oct 15, 2021

    By Caleb Bartmess
    *gag* This is a complete garbage app. It almost makes me want to change banks. I never had a problem with the BB&t app... I can never deposit my checks right the first time, it always shows incorrect amount. The app is always crashing. It's not easy to see all of the important information I need. It's not very intuitive, and is an eyesore. They should have let us keep using the BB&t app until they got theirs straightened out. Not a very good representation of Truist. Very disappointing.
  • Why did Truist not keep using a proven BB&T app? Sep 16, 2021

    By catlady11111
    Just tried to deposit check using new Truist app. Kept getting message that amount of check entered did not match the check photo. Tried re-entering amount, closing/re-opening app, taking new photo of check nothing worked. Finally called Truist support. Rep had me delete app & re-install, which did not work. Then she had me load the app on my iPhone (I had been using my iPad because that is the only device that I use for banking). I was able to deposit check with I phone (I think). I got confirmation number but the deposit is not showing as pending in the account, nor did I get a confirmation email, which is apparently not an option with Truist, as it was with BB&T. At that point, the rep felt that she had done her job; it was now MY problem that the app does not work on the iPad since it works on the iPhone. Told me to check my settings & updates. Well, I did; they are the same on both devices; all operating systems & apps are up to date; the devices were restarted yesterday. And the BB&T app worked on my ipad; Bank of America app works on my ipad. If I cannot deposit a check using the Truist app on my ipad, maybe I need a new bank. What happened to BB&T’s customer service? Did that get lost in the merge along with a working mobile app? Also, the deposit should show immediately in the account as pending, and we should get a confirmation email. BB&T did; Bank of America does.
  • Oct 15, 2021

    By Sarah Kleppinger
    As of today, this app was not ready to be rolled out. It crashes just trying to log in, it doesn't display things properly (like the selection circle is there but there's no text to explain my options), and, this one is nitpicky, but I miss being able to view my balances without logging in. That helped me keep track of my spending and I dread trying to fight with this app to login and view stuff now. U by BB&T was the best. I feel unable to reach my own money now. That's garbage.
  • Learn from BB&T app Sep 18, 2021

    By Ayesme5
    I was abroad when suddenly this app logged me out for no reason and left me with no access to my account. First I never wanted to make this change I was obligated to download this app because It didn’t give me no other options to stay with the BB&T app, second there is no options to reach customer service through the main screen on this app, and third I don’t feel like this developer cares about the customer service experience but other than the fact of just creating a Mobil app. To my perspective I had 4 lovely years being with BB&T never had any issue with the bank or banking online. I’m still trying to configure what’s going on with this app that doesn’t let me sing in because it says that my ID or passwords are not being recognize by the system but yet I was able to do it once before I went abroad and everything seemed like it was going well until this app started to glitch and crash. No better serving for sure and I have to be honest about this too, I had to write a review not for the clients to see and not download it because obviously we are being obligated to have to use this mediocre app, but for the developer to have a conscious and understand this app needs to be exactly or way better than BB&T other wise there is no way it can be a better banking experience. And waow I’m not the only one here writing a negative feedback.
  • Oct 18, 2021

    By Emily Williams
    For some bizarre reason, I have to open this app twice to get it to work on my phone. It opens, the biometric briefly flashes on my screen, and then will not load again. So I type in my password and then it shuts down the app, shooting it off the screen. I tap on the icon again and it loads just fine, the biometric stays on the screen without me having to press that option, and I can get into my account. I have uninstalled and reinstalled the app, restarting my phone between. No fix.
  • Oct 16, 2021

    By Antoinette Riopelle
    This app is terrible and inconvenient. I've had to sign in 4 times several times, or it won't open, I keep getting a message notification, but there's no message. My friend couldn't make his CC payment, because it said not enough funds. When calling the bank, he was told he had to transfer funds. Why? What happened to everything is going to be the same?? This is the only bank in town and WAS very convenient, but I'm going out of my way to change banks. 10K reviews and all negative.
  • I miss U by BB&T. Sep 2, 2021

    By Ryan Parker Williams
    I absolutely hate the fact that Truist does not have the screen widget like U by BB&T had. It was so convenient to slide my screen over and do a quick check on my account balances with BB&T while I was grocery shopping. With Truist, I now have to go into the app (and that’s if I’m lucky, I usually have bad reception while in stores and most of the time I can’t even get into the app) and manually log on (since Face ID doesn’t work with masks) then wait forever just for my account balances to show. I am uncomfortable with this change and I do not like it. Also, it is hard for me to read some things on the screen due to the deep purple/blueish color. The red with BB&T was very abstract so the white lettering stood out, I cannot say the same with Truist. Other than that, I just really hate this change. I would understand a change like this if we were given new, better features but it’s the exact opposite. Many great features were lost during the switch to Truist. I used to be so up-to-date and on top of things when it came to my banking but this new change is so drastic, confusing, and worthless that I’m at the point where my anxiety is so high when having to check my accounts—that I avoid doing so completely and that’s an issue. There seems to be many issues in fact, since this app rating has been 1/5 since it’s started.
  • Oct 20, 2021

    By ShiP wReCk
    BB&T app was better. Why is there no tile on the home screen that shows your credit score? Edit: after a month of using it, I've decided to decrease my review from 2 stars to 1 star. When I try to claim credit card rewards, the in app browser just shows an error screen. It's broken. We still don't have a tile that shows credit score. The fact that I'm forced to use an inferior app for banking. I am heavily considering switching banks, because this app is the worst I've ever used.
  • SEVERELY displeased Aug 27, 2021

    By KodaW252
    As a 26 year old male I can say with certainty that it’s is not the “older generations” that don’t like this new app. Several of those with higher rated reviews are probably just individuals with direct ties to the banking organization itself. Overall, the usability of the app has gone from easy to difficult. Several features that were once prominent on the “U by BB&T” app have been removed entirely such as the quick view balance, the credit score check, the account nicknames, and Home Screen widget. 96.1% of login attempts are met with a pop-up message saying that “these features are unavailable at this time.” What does that even mean? I can’t check my accounts on the go any longer? Not to mention that when I am scrolling through transactions the app literally kicks me out, less than a full 60 seconds into being logged on, and tell me that my session is about to expire. I also am more concerned with privacy using this app. After logging out and force closing the app, I still receive a notification 5-10 minutes after the fact that my “session is about to expire.” Should it not have expired when I logged out? When I force closes the app? Overall, this merger has made me trust the banking system that much less and this app has really been the final straw to break the proverbial camels back. Thanks but no thanks.

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  • not bad at all! pleasantly surprised Aug 17, 2021

    By rhiannonyung
    i’ve only been using this app for a day after transferring from the U by BB&T app, and truthfully i had low expectations after reading the reviews. however, after downloading and messing around for a bit, it seems as if people have older versions of the app or are just a bit too harsh on this app. change can be hard to deal with, but not all change is bad! do i think the BB&T app was a bit more user-friendly? sure. i can understand the complaints about the dark purple vs the font and how it’s harder to read. but, with that being said, i don’t have anything negative to say about the Truist app. depositing a check was super easy, viewing my balance(s) is a breeze, it still gives insights just like the app i was using previously, basically everything is the same except for the layout except it’s more sleek now. i have an iPhone 7 Plus that sometimes doesn’t even like to open apps so... if it’s working for me, i can’t understand it not working for people with newer phones unless it’s programmed for my system and is a bit outdated. all in all, pretty dang good! exceeded my expectations.
  • Maybe they fixed it? Aug 29, 2021

    By Pupdgc
    I was a bit hesitant to download after seeing all the negative reviews. I downloaded this morning and haven’t experienced any issues so far. (I’ve only logged in twice, including with Touch ID, and clicked into the various tabs, but no difficulty logging in or crashing or anything.) To me, the layout of menus seems similar to the U by BBT app. (I used mobile deposit and Zelle all the time, and these seem to be in approximately the same place.) Not difficult for me to read personally, but I can see how it could be. I didn’t really use the things that people are saying were removed like Quick Balance (were you actually able to see balances on the face of your phone without logging in? this seems like a security risk to me…) or credit score (other apps offer this capability for me). I always log out of the app every time rather than closing it out, just as a security check, so no issues there. I’ll update this review if I notice anything off, but seems easy for me to use so far.
  • New App… Needs An Update! Oct 3, 2021

    By Jasperbruh
    I understand making us switch to the new app, but now that I have, I can no longer view my account balance from the side menu of iPhone (which was extremely convenient). WE NEED A WIDGET. Please include with the next update a Widget feature that you can add to the iPhone iOS Home Screen left side menu. The widget makes it easy to check the balance of your account without actually having to open the app and signin to check. This helps the user be more aware of the status of their account without having to actually do anything… Like go into the app specifically and then have to login, that can be a hassle if you are only checking the balance to ensure there is nothing wrong with the account or to catch any fraudulent transactions early on. With a WIDGET on the side menu, the user can easily see their daily balance along with their other widgets used to manage their lifestyle. Thanks for reading. Please add a “bank account balance” Widget in the next update to solve this issue.
  • Version 1.3.0 works fine! Sep 9, 2021

    By The Travel Planner
    After seeing so many bad reviews, I’m happy to report that Truist has made changes and all works now. At least on my iPhone 11. Version 1.3.0 is dated August 28, 2021, so be sure to use the newest version! No more poor color, long lags to load data, big white spaces on screen, etc. The one thing I did notice that so many folks have criticized is that there still is no way to see your balance until you open the app by signing in. To me, no big deal. I don’t know if they plan to add that feature or not. Face recognition worked perfectly after you initially sign in with your user name and a new password and enable facial recognition. This app looks good to me. All my account info and old preferences came through correctly. GIVE IT A TRY! (P.s. — I am not an employee or connected in any way to Truist/BB&T/Sun Trust, except I’ve been a customer with BB&T for 20+ years.)
  • New app, few improvements Sep 30, 2021

    By Hangmam's hood
    Coming from the beloved sun trust app I was forced towards using this one. Okay makes sense with new branding and whatnot. I wasn’t happy but not really to angry. Just annoyed but I get it. Personally I absolutely cannot stand the color scheme but that’s whatever. Tiny thing. For the most part it’s easy to navigate and relatively similar. But the mobile deposit function needs work. At one of my jobs we are given hand written checks weekly. Old school and annoying but what are you gonna do? It pays. With the sun trust app anytime I wanted to mobile deposit and the app didn’t agree with the amount I put in vs what was written on the check I simply had to hit “confirm amount” and that was that. Money is there next day. Truist does not offer that function. It gives you one option. Retake picture. Pretty useless. So now I have to drop this check off at the bank even though it now has “for truist mobile deposit only” written on the back. Incredibly annoying as it’s now required. So if they want to enhance online banking, the developers of this app or trust or whoever makes the design calls needs to step up the mobile deposit function. One of a couple reasons I’m considering switching banks anyway.
  • The app is terrible Sep 27, 2021

    By DoorDashMan
    The layout is pretty much BB&Ts old app with a purple background but I’m not here to give a review of the app design I’m writing this review on how many bugs this app has. When I first downloaded the app I had issues logging in due to a password bug and had to wait an additional 3 days to log in for them to fix it. I also came across another log in bug where it says the session is expired while I am logged in. Now it being a multibillion dollar company I don’t understand why they’re having app issues, if they would have stuck with the old BB&T app but changed the name we all wouldn’t be having these issues. I personally don’t use any other features on the app but to save and check my balance but even then on multiple occasions I had an invalid balance meaning some days I woke up to a couple of thousands in my bank account which wasn’t mine or a balance from two weeks ago. Truist you need to fix the app if your developers are that terrible it’s worth firing them and hire a team who actually knows how what they’re doing.
  • Oct 18, 2021

    By Emily Williams
    For some bizarre reason, I have to open this app twice to get it to work on my phone. It opens, the biometric briefly flashes on my screen, and then will not load again. So I type in my password and then it shuts down the app, shooting it off the screen. I tap on the icon again and it loads just fine, the biometric stays on the screen without me having to press that option, and I can get into my account. I have uninstalled and reinstalled the app, restarting my phone between. No fix.
  • Downgrade from U by BB&T Jul 28, 2021

    By VVJK2OO2
    First of all I would like to talk about missing features that were included in the old app. One feature that I used consistently was the Quick View Balance widget. It was extremely convenient to see my balance without even opening the app and I was very disappointed when I had to transition to the new app. The BB&T deals widget is also missing but I did not use that feature. The second thing that I would like to mention is the lack of improvements or new features. I could do everything I needed to do with the old app. This app offers me absolutely nothing new or beneficial but instead has features taken away as mentioned above. Finally, my last concern is the color scheme and design of the app. Since I have gotten the app, there has been a tip about enabling Touch ID at the top taking up space. I have had that feature enabled the whole time and I can’t make the tip go away. In addition, I understand that Truist has different brand colors than BB&T did before but the way that the purple is used in the app makes some things difficult to read. The old color scheme was perfect and easy to read. I will gladly update my review if changes are made in the near future.
  • Oct 20, 2021

    By Chloe Watson
    This app is not good...periodt. The color scheme to the user navigation is just wrong. I used the BB&T app and it was simple. Where is the credit score that we could see on the dashboard? It's long gone. Also, the huge tiles for each account is terrible. Why couldn't you mimic what was in the BB&T app and not break what was working just fine? Last, why is it when you get an alert it comes in TWO text messages? You can't get everything in one? This whole transition has been laughable!
  • Oct 15, 2021

    By Caleb Bartmess
    *gag* This is a complete garbage app. It almost makes me want to change banks. I never had a problem with the BB&t app... I can never deposit my checks right the first time, it always shows incorrect amount. The app is always crashing. It's not easy to see all of the important information I need. It's not very intuitive, and is an eyesore. They should have let us keep using the BB&t app until they got theirs straightened out. Not a very good representation of Truist. Very disappointing.
  • Why did Truist not keep using a proven BB&T app? Sep 16, 2021

    By catlady11111
    Just tried to deposit check using new Truist app. Kept getting message that amount of check entered did not match the check photo. Tried re-entering amount, closing/re-opening app, taking new photo of check nothing worked. Finally called Truist support. Rep had me delete app & re-install, which did not work. Then she had me load the app on my iPhone (I had been using my iPad because that is the only device that I use for banking). I was able to deposit check with I phone (I think). I got confirmation number but the deposit is not showing as pending in the account, nor did I get a confirmation email, which is apparently not an option with Truist, as it was with BB&T. At that point, the rep felt that she had done her job; it was now MY problem that the app does not work on the iPad since it works on the iPhone. Told me to check my settings & updates. Well, I did; they are the same on both devices; all operating systems & apps are up to date; the devices were restarted yesterday. And the BB&T app worked on my ipad; Bank of America app works on my ipad. If I cannot deposit a check using the Truist app on my ipad, maybe I need a new bank. What happened to BB&T’s customer service? Did that get lost in the merge along with a working mobile app? Also, the deposit should show immediately in the account as pending, and we should get a confirmation email. BB&T did; Bank of America does.
  • Oct 15, 2021

    By Sarah Kleppinger
    As of today, this app was not ready to be rolled out. It crashes just trying to log in, it doesn't display things properly (like the selection circle is there but there's no text to explain my options), and, this one is nitpicky, but I miss being able to view my balances without logging in. That helped me keep track of my spending and I dread trying to fight with this app to login and view stuff now. U by BB&T was the best. I feel unable to reach my own money now. That's garbage.
  • Learn from BB&T app Sep 18, 2021

    By Ayesme5
    I was abroad when suddenly this app logged me out for no reason and left me with no access to my account. First I never wanted to make this change I was obligated to download this app because It didn’t give me no other options to stay with the BB&T app, second there is no options to reach customer service through the main screen on this app, and third I don’t feel like this developer cares about the customer service experience but other than the fact of just creating a Mobil app. To my perspective I had 4 lovely years being with BB&T never had any issue with the bank or banking online. I’m still trying to configure what’s going on with this app that doesn’t let me sing in because it says that my ID or passwords are not being recognize by the system but yet I was able to do it once before I went abroad and everything seemed like it was going well until this app started to glitch and crash. No better serving for sure and I have to be honest about this too, I had to write a review not for the clients to see and not download it because obviously we are being obligated to have to use this mediocre app, but for the developer to have a conscious and understand this app needs to be exactly or way better than BB&T other wise there is no way it can be a better banking experience. And waow I’m not the only one here writing a negative feedback.
  • Oct 16, 2021

    By Antoinette Riopelle
    This app is terrible and inconvenient. I've had to sign in 4 times several times, or it won't open, I keep getting a message notification, but there's no message. My friend couldn't make his CC payment, because it said not enough funds. When calling the bank, he was told he had to transfer funds. Why? What happened to everything is going to be the same?? This is the only bank in town and WAS very convenient, but I'm going out of my way to change banks. 10K reviews and all negative.
  • I miss U by BB&T. Sep 2, 2021

    By Ryan Parker Williams
    I absolutely hate the fact that Truist does not have the screen widget like U by BB&T had. It was so convenient to slide my screen over and do a quick check on my account balances with BB&T while I was grocery shopping. With Truist, I now have to go into the app (and that’s if I’m lucky, I usually have bad reception while in stores and most of the time I can’t even get into the app) and manually log on (since Face ID doesn’t work with masks) then wait forever just for my account balances to show. I am uncomfortable with this change and I do not like it. Also, it is hard for me to read some things on the screen due to the deep purple/blueish color. The red with BB&T was very abstract so the white lettering stood out, I cannot say the same with Truist. Other than that, I just really hate this change. I would understand a change like this if we were given new, better features but it’s the exact opposite. Many great features were lost during the switch to Truist. I used to be so up-to-date and on top of things when it came to my banking but this new change is so drastic, confusing, and worthless that I’m at the point where my anxiety is so high when having to check my accounts—that I avoid doing so completely and that’s an issue. There seems to be many issues in fact, since this app rating has been 1/5 since it’s started.
  • Oct 20, 2021

    By ShiP wReCk
    BB&T app was better. Why is there no tile on the home screen that shows your credit score? Edit: after a month of using it, I've decided to decrease my review from 2 stars to 1 star. When I try to claim credit card rewards, the in app browser just shows an error screen. It's broken. We still don't have a tile that shows credit score. The fact that I'm forced to use an inferior app for banking. I am heavily considering switching banks, because this app is the worst I've ever used.
  • SEVERELY displeased Aug 27, 2021

    By KodaW252
    As a 26 year old male I can say with certainty that it’s is not the “older generations” that don’t like this new app. Several of those with higher rated reviews are probably just individuals with direct ties to the banking organization itself. Overall, the usability of the app has gone from easy to difficult. Several features that were once prominent on the “U by BB&T” app have been removed entirely such as the quick view balance, the credit score check, the account nicknames, and Home Screen widget. 96.1% of login attempts are met with a pop-up message saying that “these features are unavailable at this time.” What does that even mean? I can’t check my accounts on the go any longer? Not to mention that when I am scrolling through transactions the app literally kicks me out, less than a full 60 seconds into being logged on, and tell me that my session is about to expire. I also am more concerned with privacy using this app. After logging out and force closing the app, I still receive a notification 5-10 minutes after the fact that my “session is about to expire.” Should it not have expired when I logged out? When I force closes the app? Overall, this merger has made me trust the banking system that much less and this app has really been the final straw to break the proverbial camels back. Thanks but no thanks.
  • Oct 6, 2021

    By GrimPig97
    This may very well not just be the worst banking app I have ever used, but also quite literally be the worst app that I have ever used, period. It goes into an infinite loading cycle and crashes roughly 30% of the time when it loads a single page, which makes it nearly impossible to deposit a check. Absolutely terrible. They should have just stuck with SunTrust and BB&T.

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