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Tropical Smoothie Cafe

Tropical Smoothie Cafe

Tropical Smoothie Cafe

Order ahead, earn rewards, find cafes and more!

3.9 Ratings 6K+ Reviews 500K+ Downloads
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About Tropical Smoothie Cafe

Order ahead, earn rewards, find cafes and more!
see more about Tropical Smoothie Cafe

Ratings & Reviews

3.9
5.9K+ Ratings
  1. 5
    66+%
  2. 4
    7+%
  3. 3
    2+%
  4. 2
    3+%
  5. 1
    22+%
Write a Review
  • My port orange store: Feb 12, 2021

    By Kath Benson
    My first visit in this store at any tropical Café and I just have to say I was a little nervous about going up to the cashier and explain to her that this was my first time to visit so I had questions because I have a special diet. The young lady who helped me and I feel so bad because I didn't get her name… She was incredibly perfect for me as a new customer. She explained all my questions and even gave me a special surprise… I just want to reach out to her and say thank you I believe the only brunette I saw in the store I will find out her name later… But because of her excellentHospitality I will be back quite often! Thank you so much for your service!
    more
  • Feb 16, 2021

    By Nikki Dalene
    I love this app other than the fact that I am no longer able to use the app to pay for my smoothie in store. I have to carry my wallet in and it's just a lot less convenient. It would be nice if they added that back into the app. I get smoothies from smoothie king as well and it's one scan that pays for my smoothie and applies my points as well.
    more
  • Double check your order Feb 17, 2021

    By Working_4.God
    We love Tropical Smoothie Cafe! The smoothies are great and the food tastes amazing! The only thing that recently happened was a missing bag of chips for our order. I called the store and the manager offered to give the missing chips when we came back. Otherwise, we are happy customers!
    more
  • Service Feb 19, 2021

    By mchill81
    I discovered Tropical Smoothie Cafe a year ago and since then it is my favorite place to go. Since y’all open up in bossier I look forward to coming here to grab my favorite strawberry banana smoothie. Your customer service is awesome and now I learn there is an app.... it’s magical.
    more
  • Feb 10, 2021

    By Tegre Thom
    I miss the option to pay for my order in store with the app and earn rewards. And the ability for staff to see if I have an available reward to use😕. Would have given 5 if those options were still available.
  • Feb 19, 2021

    By Amanda Evans
    I really hate this new app. The old version was MUCH better. I could pay using my app and the points automatically rolled over. With this app I have to scan to redeem then once I've reached 55 points I have to redeem my $5 reward SAME DAY! If I only have 10 points left to reach my 55 yet spend $30, that's $20 I've lost out on that SHOULD have gone to my next reward. I rated this app a 1 because 0 wasn't an option.
    more
  • Feb 21, 2021

    By Alisha Wyche
    The new app is horrible. I'm not sure why there was a decision to update this app and I have tried but this new app is not user friendly and definitely not friendly for someone on the go. Every time you place an order you have to re enter your payment. Finny because Smoothie King made their app better and Tropical Smoothie made theirs worse. TS is my choice but I'd rather go where I can get quick service before work or call my order in.
    more
  • Part 3 🤔 Feb 14, 2021

    By News Room
    So I decided to give it a fair try...🤷🏻‍♂️. Why did I do this...to be fair. The app cannot find my favorite Trop. cafe. 🤦🏻‍♂️ This is abysmal! Oh my word! Really...it’s really bad guys, you need to back this out and fix it while allowing people to use the far superior old app. Advice from an IT guy, you’re hurting yourselves. Back it out, fix it, by rigorously testing, then launch. Best of wishes, had to delete the app. Won’t be going to Trop Smoothie for a while. 2021 Update...many...months later. I so decided to give it another try...and I actually got in!!!😲 However no points transferred and it won’t scan my receipts 🧾 correctly. My points are lost...in my estimates...Trop Smoo owes me 3 smoothies. Time to pay up. When you’re all paid up and all works well...I will give the stars ✨ deserved. For now it’s still a one ☝️. Thank you have a nice day.
    more
  • Feb 20, 2021

    By Cara Allen
    You can't pick a side or a,type of side, and it won't let you go forward until you do. Very annoying! Then they will only apply your points if you order with the app according to the worker
  • Updated App is limiting Feb 7, 2021

    By Rosslenn
    It’s so frustrating that the new “improved” app doesn’t allow modifications of any type. It’s extremely limiting compared to what can be done in the store which is pointless if modifications are in fact reliable. For example: i always add lime juice to my Island Green. No where on the app does it allow you to leave a special note. Make comments or anything. It’s so frustrating. Please fix!
    more

No reviews available

  • My port orange store: Feb 12, 2021

    By Kath Benson
    My first visit in this store at any tropical Café and I just have to say I was a little nervous about going up to the cashier and explain to her that this was my first time to visit so I had questions because I have a special diet. The young lady who helped me and I feel so bad because I didn't get her name… She was incredibly perfect for me as a new customer. She explained all my questions and even gave me a special surprise… I just want to reach out to her and say thank you I believe the only brunette I saw in the store I will find out her name later… But because of her excellentHospitality I will be back quite often! Thank you so much for your service!
    more
  • Double check your order Feb 17, 2021

    By Working_4.God
    We love Tropical Smoothie Cafe! The smoothies are great and the food tastes amazing! The only thing that recently happened was a missing bag of chips for our order. I called the store and the manager offered to give the missing chips when we came back. Otherwise, we are happy customers!
    more
  • Service Feb 19, 2021

    By mchill81
    I discovered Tropical Smoothie Cafe a year ago and since then it is my favorite place to go. Since y’all open up in bossier I look forward to coming here to grab my favorite strawberry banana smoothie. Your customer service is awesome and now I learn there is an app.... it’s magical.
    more
  • Feb 4, 2021

    By Richard Talabay
    Delicious items, quick service. I drive a little bit to get their smoothies (love detox island green!). The bigger chains seem like it's a lot of sugary things 🤮. So glad I found them! The food is excellent, too.
  • Feb 8, 2021

    By Michelle Jamison
    It's an easy way to earn points towards discounts. I do wish we were able to connect our payment potions and pay thru the app. I thought it used to offer that before.
  • Feb 16, 2021

    By Nikki Dalene
    I love this app other than the fact that I am no longer able to use the app to pay for my smoothie in store. I have to carry my wallet in and it's just a lot less convenient. It would be nice if they added that back into the app. I get smoothies from smoothie king as well and it's one scan that pays for my smoothie and applies my points as well.
    more
  • Feb 3, 2021

    By Pam Burkett
    It much better than the previous app. There are areas where I think it still requires improvement. I would like to be able to substitute an item from to time on some smoothies.
  • Feb 10, 2021

    By Tegre Thom
    I miss the option to pay for my order in store with the app and earn rewards. And the ability for staff to see if I have an available reward to use😕. Would have given 5 if those options were still available.
  • Issues in the app Feb 19, 2021

    By app_reviewerrr
    I love tropical smoothie, but not the app. You can save orders, but then when I click on the order, it always says the location is closed when it is, in fact, opened. Also, the biggest problem I have with the app is that you cannot use a gift card on the app. This is very disappointing. There are other flaws with the app, but those are the two that annoy me the most.
    more
  • Feb 3, 2021

    By Courtney Richter
    I want to give 5 stars but my only issue is that when I order a smoothie like an Island Green I want to be able to add other fruits to my smoothie. Would use the app more for ordering but since this feature isn't included I have to call the store and pay in person
    more
  • Suggestion Feb 5, 2021

    By shelb1e
    I would love if when you order there was a place to comment. To ask for extra pickled onions etc along with the way to take Off the itmes you don’t want
  • Feb 21, 2021

    By Alisha Wyche
    The new app is horrible. I'm not sure why there was a decision to update this app and I have tried but this new app is not user friendly and definitely not friendly for someone on the go. Every time you place an order you have to re enter your payment. Finny because Smoothie King made their app better and Tropical Smoothie made theirs worse. TS is my choice but I'd rather go where I can get quick service before work or call my order in.
    more
  • Feb 20, 2021

    By Cara Allen
    You can't pick a side or a,type of side, and it won't let you go forward until you do. Very annoying! Then they will only apply your points if you order with the app according to the worker
  • Updated App is limiting Feb 7, 2021

    By Rosslenn
    It’s so frustrating that the new “improved” app doesn’t allow modifications of any type. It’s extremely limiting compared to what can be done in the store which is pointless if modifications are in fact reliable. For example: i always add lime juice to my Island Green. No where on the app does it allow you to leave a special note. Make comments or anything. It’s so frustrating. Please fix!
    more
  • Crashes Feb 16, 2021

    By ItsJackieKlatt
    I love the lay out of the app but every time I’m on it to place and order and get to the last page to order it crashes. I restart it, I reconnect to WiFi, use data. It never lets me place an order via the app. I eventually get annoyed and use the website either on my phone or at my work computer. Hope this glitch gets fixed.
    more
  • Points expire? Feb 19, 2021

    By sadrac remy
    I go here twice a week and I always scan my points and I didn’t pay attention to it and I didn’t know they expire. If it’s our points that we build up why should there been an expiration date on when to use it. We should have the freedom to use it whenever no matter how many points we have
    more
  • Feb 19, 2021

    By Amanda Evans
    I really hate this new app. The old version was MUCH better. I could pay using my app and the points automatically rolled over. With this app I have to scan to redeem then once I've reached 55 points I have to redeem my $5 reward SAME DAY! If I only have 10 points left to reach my 55 yet spend $30, that's $20 I've lost out on that SHOULD have gone to my next reward. I rated this app a 1 because 0 wasn't an option.
    more
  • Part 3 🤔 Feb 14, 2021

    By News Room
    So I decided to give it a fair try...🤷🏻‍♂️. Why did I do this...to be fair. The app cannot find my favorite Trop. cafe. 🤦🏻‍♂️ This is abysmal! Oh my word! Really...it’s really bad guys, you need to back this out and fix it while allowing people to use the far superior old app. Advice from an IT guy, you’re hurting yourselves. Back it out, fix it, by rigorously testing, then launch. Best of wishes, had to delete the app. Won’t be going to Trop Smoothie for a while. 2021 Update...many...months later. I so decided to give it another try...and I actually got in!!!😲 However no points transferred and it won’t scan my receipts 🧾 correctly. My points are lost...in my estimates...Trop Smoo owes me 3 smoothies. Time to pay up. When you’re all paid up and all works well...I will give the stars ✨ deserved. For now it’s still a one ☝️. Thank you have a nice day.
    more
  • Feb 17, 2021

    By Joseph Monplaisir
    The app will not open when you need it to scan, it's very slow, the rewards are never registering, I get a blank grey screen whenever I try to redeem my rewards, this app is terrible.
  • Useless app Feb 17, 2021

    By Moglem
    I’m unable to add anything to an order. I can select items and customize them, but when I tap “Add to order” nothing happens. I’ve tried it with multiple food and smoothie items...same result. I tried to contact Tropical Smoothie customer support within the app, but the “help” section is useless. There is no way to contact them about a problem with the app. I love Tropical Smoothie, but I can’t be a customer if I can’t place an order.
    more
  • Feb 7, 2021

    By D. Jones
    Now I'm unimpressed. The app has been super helpful this last year. Now it WILL NOT hold my phone number. And of course, it asks for your number to order. So now I guess I can't use it.

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