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Allianz TravelSmart

Allianz TravelSmart

AGA Service Company

Travel & Insurance Companion

4.0 Ratings 2K+ Reviews

Ratings & Reviews

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  • Can't Travel Without It! Apr 6, 2017

    By Drew Binsky
    The TravelSmart app by Allianz is my go-to app when dealing with health and safely on the road. As a full-time traveler and someone who is vulnerable to getting sick abroad, I now have the ability to locate nearby hospitals, file claims, and call support 24 hour/day at my fingertips. I highly recommend checking out this useful app to save you time, stress and money before your next trip!
  • Amazing! Nov 8, 2019

    By Emily Diehl
    This app is super user friendly, and easy to navigate. This company is also truly amazing. I have used them for the bette part of 2 years, and they make everything easy to use and easily understandable. Their customer service is spot on. I’ve never had any issues with them. I am so happy to have downloaded the app to make things that much better!
  • Doesn’t Work Jul 1, 2019

    By Shopper4106
    Downloaded the app, never received the email which would allow me to verify the login. I even checked my junk mail folder for missed delivery, but no luck. Doesn’t seem to work very well. Update: Received the verification email days after downloading the app and trying to set it up. It works just fine now, and even shows two policies I have, not just the one associated with receiving the suggestion that I download the app.
  • Peace of mind Mar 1, 2020

    By Sundodger3421
    It was easy to file a claim. My Claim was approved within 48 hours. My reimbursement was received within 10 days after my claim was filed. I will continue to use this travel insurance on all of my flights. The only hard part was trying to come up with “nickname”, not already taken, to leave this review.
  • No luck Jun 11, 2018

    By E drive
    Updated: I needed to verify my email address via system generated email request. Once I did this I was able to login. Note to app dev folks: this was not clear when I created my account that I would have to do this before logging in he 1st time Just downloaded, created account and tried to login. No luck. It might be a great app but if I can’t log in, worthless. Looks like tho is an ongoing problem based on prior reviews.
  • Finally can login Mar 4, 2018

    By Ready for Vacation 2
    Wow this has been a struggle to try and utilize this app for our upcoming trip as it would not allow me to login. Version 4.0.6 finally fixed the issue,just in the nick of time. I have utilized this app in the past and it is great to have our policy and pertinent info all in one place. Thanks for getting this fixed.
  • Useful and Handy Jun 8, 2021

    By Vet Campwr
    Great way to easily enter, track, monitor and get alerts on your travel arrangements and trip/event insurance policies. More and more travel and events need to be reserved months to a year in advance and this app helps you track them and provides a quick reference tool.
  • A must-have international travel app Apr 12, 2017

    By MatthewPop
    One of the better travel apps out there! I like knowing the one-touch hotline button is there in case of emergencies. I hopefully won't need the Claims feature for my travel insurance but I'm glad they've made it easy to file and track. A well built app!
  • Off to a good start Jan 14, 2019

    By PCinCA
    I just downloaded this to go with my annual policy. I was very pleased to see that it integrates smoothly with my Roboform login/password app. I created an account from my laptop, refreshed Roboform, and logged into this app within seconds. Travelsmart appears to be easy to use and well designed.
  • Difficulty creating an account Aug 28, 2017

    By mastsm
    I, too, had difficulty creating an account. The app kept quiting. Solved it by creating an account using my MacBook. Was then able to sign in using my phone, and it looks like it will be useful to have. They need to fix that problem, however.
  • Can't Travel Without It! Apr 6, 2017

    By Drew Binsky
    The TravelSmart app by Allianz is my go-to app when dealing with health and safely on the road. As a full-time traveler and someone who is vulnerable to getting sick abroad, I now have the ability to locate nearby hospitals, file claims, and call support 24 hour/day at my fingertips. I highly recommend checking out this useful app to save you time, stress and money before your next trip!
  • Amazing! Nov 8, 2019

    By Emily Diehl
    This app is super user friendly, and easy to navigate. This company is also truly amazing. I have used them for the bette part of 2 years, and they make everything easy to use and easily understandable. Their customer service is spot on. I’ve never had any issues with them. I am so happy to have downloaded the app to make things that much better!
  • Doesn’t Work Jul 1, 2019

    By Shopper4106
    Downloaded the app, never received the email which would allow me to verify the login. I even checked my junk mail folder for missed delivery, but no luck. Doesn’t seem to work very well. Update: Received the verification email days after downloading the app and trying to set it up. It works just fine now, and even shows two policies I have, not just the one associated with receiving the suggestion that I download the app.
  • Peace of mind Mar 1, 2020

    By Sundodger3421
    It was easy to file a claim. My Claim was approved within 48 hours. My reimbursement was received within 10 days after my claim was filed. I will continue to use this travel insurance on all of my flights. The only hard part was trying to come up with “nickname”, not already taken, to leave this review.
  • No luck Jun 11, 2018

    By E drive
    Updated: I needed to verify my email address via system generated email request. Once I did this I was able to login. Note to app dev folks: this was not clear when I created my account that I would have to do this before logging in he 1st time Just downloaded, created account and tried to login. No luck. It might be a great app but if I can’t log in, worthless. Looks like tho is an ongoing problem based on prior reviews.
  • Finally can login Mar 4, 2018

    By Ready for Vacation 2
    Wow this has been a struggle to try and utilize this app for our upcoming trip as it would not allow me to login. Version 4.0.6 finally fixed the issue,just in the nick of time. I have utilized this app in the past and it is great to have our policy and pertinent info all in one place. Thanks for getting this fixed.
  • Useful and Handy Jun 8, 2021

    By Vet Campwr
    Great way to easily enter, track, monitor and get alerts on your travel arrangements and trip/event insurance policies. More and more travel and events need to be reserved months to a year in advance and this app helps you track them and provides a quick reference tool.
  • A must-have international travel app Apr 12, 2017

    By MatthewPop
    One of the better travel apps out there! I like knowing the one-touch hotline button is there in case of emergencies. I hopefully won't need the Claims feature for my travel insurance but I'm glad they've made it easy to file and track. A well built app!
  • Off to a good start Jan 14, 2019

    By PCinCA
    I just downloaded this to go with my annual policy. I was very pleased to see that it integrates smoothly with my Roboform login/password app. I created an account from my laptop, refreshed Roboform, and logged into this app within seconds. Travelsmart appears to be easy to use and well designed.
  • Difficulty creating an account Aug 28, 2017

    By mastsm
    I, too, had difficulty creating an account. The app kept quiting. Solved it by creating an account using my MacBook. Was then able to sign in using my phone, and it looks like it will be useful to have. They need to fix that problem, however.
  • Not user friendly or well thought out app Apr 13, 2019

    By BJ 89
    First of all, the app only appears in a vertical format. When I use it on an iPad it’s not only vertical but the same size as it would be on a tiny phone. Can’t you figure a way to go horizontal like most developers do? Second, I’m near the end of my first annual policy and I want to renew. I got an email reminding me of this fact yet there is nowhere, either in the email or the app, for an easy way to renew. Instead you have to input all the same information you did the previous year for both me and my wife. This is a pretty stupid way to get repeat business!!
  • Dissapointing Sep 2, 2019

    By Traveller USA to Europe
    I’m not able to access the policy I purchased. On this app or through the internet, from the confirmation email I received upon finalizing my purchase. Phone Customer service was not able to access it either, yet they rushed to confirm that I will have a hard copy reach me through mail within 24 hours. Additionally, 2 emails were sent to me with customer service on the phone, saying that my policy will be attached as a PDF and those failed as well. Very disappointed thus far. If trouble starts just minutes after purchasing a travel insurance policy with Allianz, I wonder how responsive this insurer would be if a claim were filed.
  • Confused Sep 12, 2019

    By llwnaw
    Several days ago, I tried to sign into the app on my phone. I had forgotten the password so I asked for a password reset. Instead I got a message saying my email address is not in your system (I have been using the app for several months with this very same email address with no problem). So I then decided to see if I could create an account with this address since it was supposedly no longer in your system. So, now I get a message saying this email address is already in use. One place says the email address is not in your system and another place says it is. Very confused....
  • TravelSmart App Feb 8, 2019

    By jmcsd
    Very spotty app! Clearly NOT READY for real world use! Was able to initiate claim, but not able to see claim in process or upload additional docs. I can see there is a claim... but it has wrong submission date. When claim is selected, status shows briefly... then blank, never to be seen again. Had to use web browser to complete claim. Web browser version is pretty poor, too, but somewhat better, although a low bar was set by the app. We have processed claims with Allianz before, but it was all done by fax and phone. Unfortunately, their claims process is still operating in the fax era. It gets done, the folks are nice, and payment is prompt. The process is awkward. If anyone really reads this, I suggest you look at the FSA FEDS app for inspiration. FSA has made the insurance claim reimbursement process about as painless and fast as it can be.
  • Poorly designed!!! Jun 26, 2018

    By Leged 1
    You can not upload documentation's like receipts directly to the app after opening a claim on the app. You would think they would allow you to upload receipts to the app so while paying for out of pocket expenses you can upload the receipts immediately while traveling. This would be the fastest and most convenient. Instead you have to upload everything from a computer.

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No reviews available

  • Can't Travel Without It! Apr 6, 2017

    By Drew Binsky
    The TravelSmart app by Allianz is my go-to app when dealing with health and safely on the road. As a full-time traveler and someone who is vulnerable to getting sick abroad, I now have the ability to locate nearby hospitals, file claims, and call support 24 hour/day at my fingertips. I highly recommend checking out this useful app to save you time, stress and money before your next trip!
  • Amazing! Nov 8, 2019

    By Emily Diehl
    This app is super user friendly, and easy to navigate. This company is also truly amazing. I have used them for the bette part of 2 years, and they make everything easy to use and easily understandable. Their customer service is spot on. I’ve never had any issues with them. I am so happy to have downloaded the app to make things that much better!
  • Peace of mind Mar 1, 2020

    By Sundodger3421
    It was easy to file a claim. My Claim was approved within 48 hours. My reimbursement was received within 10 days after my claim was filed. I will continue to use this travel insurance on all of my flights. The only hard part was trying to come up with “nickname”, not already taken, to leave this review.
  • Useful and Handy Jun 8, 2021

    By Vet Campwr
    Great way to easily enter, track, monitor and get alerts on your travel arrangements and trip/event insurance policies. More and more travel and events need to be reserved months to a year in advance and this app helps you track them and provides a quick reference tool.
  • A must-have international travel app Apr 12, 2017

    By MatthewPop
    One of the better travel apps out there! I like knowing the one-touch hotline button is there in case of emergencies. I hopefully won't need the Claims feature for my travel insurance but I'm glad they've made it easy to file and track. A well built app!
  • Off to a good start Jan 14, 2019

    By PCinCA
    I just downloaded this to go with my annual policy. I was very pleased to see that it integrates smoothly with my Roboform login/password app. I created an account from my laptop, refreshed Roboform, and logged into this app within seconds. Travelsmart appears to be easy to use and well designed.
  • Great app for travel! May 31, 2018

    By Abcdefghi!?!?
    This app had some hiccups in the beginning but I can’t tell you how amazing it is to be able to find emergency numbers and local hospitals while overseas. Especially if you have a condition like asthma when an attack could come out of nowhere.
  • Travel Smart app is soooo smart! Dec 13, 2017

    By MyBigFatMouth
    This app makes travel so smart! First of all, it is a snap to keep track of your insurance policy! It’s so simple to make a claim. It’s also easy to find medical attention wherever you are in the world. I’d recommend this app and also getting an insurance policy too!
  • Finally can login Mar 4, 2018

    By Ready for Vacation 2
    Wow this has been a struggle to try and utilize this app for our upcoming trip as it would not allow me to login. Version 4.0.6 finally fixed the issue,just in the nick of time. I have utilized this app in the past and it is great to have our policy and pertinent info all in one place. Thanks for getting this fixed.
  • Difficulty creating an account Aug 28, 2017

    By mastsm
    I, too, had difficulty creating an account. The app kept quiting. Solved it by creating an account using my MacBook. Was then able to sign in using my phone, and it looks like it will be useful to have. They need to fix that problem, however.
  • Doesn’t Work Jul 1, 2019

    By Shopper4106
    Downloaded the app, never received the email which would allow me to verify the login. I even checked my junk mail folder for missed delivery, but no luck. Doesn’t seem to work very well. Update: Received the verification email days after downloading the app and trying to set it up. It works just fine now, and even shows two policies I have, not just the one associated with receiving the suggestion that I download the app.
  • No luck Jun 11, 2018

    By E drive
    Updated: I needed to verify my email address via system generated email request. Once I did this I was able to login. Note to app dev folks: this was not clear when I created my account that I would have to do this before logging in he 1st time Just downloaded, created account and tried to login. No luck. It might be a great app but if I can’t log in, worthless. Looks like tho is an ongoing problem based on prior reviews.
  • Not impressed Jan 24, 2020

    By Awful and hard to use
    This app is on both my Iphone and IPad and they do not connect/update on both once info is entered. Seems odd since P/W and email are same on both. Also I have had to enter multiple times, save and next time put it all in again. What gives??? I also have tried 8 times to submit this review with great difficulty.
  • Not user friendly or well thought out app Apr 13, 2019

    By BJ 89
    First of all, the app only appears in a vertical format. When I use it on an iPad it’s not only vertical but the same size as it would be on a tiny phone. Can’t you figure a way to go horizontal like most developers do? Second, I’m near the end of my first annual policy and I want to renew. I got an email reminding me of this fact yet there is nowhere, either in the email or the app, for an easy way to renew. Instead you have to input all the same information you did the previous year for both me and my wife. This is a pretty stupid way to get repeat business!!
  • Poorly designed!!! Jun 26, 2018

    By Leged 1
    You can not upload documentation's like receipts directly to the app after opening a claim on the app. You would think they would allow you to upload receipts to the app so while paying for out of pocket expenses you can upload the receipts immediately while traveling. This would be the fastest and most convenient. Instead you have to upload everything from a computer.
  • Dissapointing Sep 2, 2019

    By Traveller USA to Europe
    I’m not able to access the policy I purchased. On this app or through the internet, from the confirmation email I received upon finalizing my purchase. Phone Customer service was not able to access it either, yet they rushed to confirm that I will have a hard copy reach me through mail within 24 hours. Additionally, 2 emails were sent to me with customer service on the phone, saying that my policy will be attached as a PDF and those failed as well. Very disappointed thus far. If trouble starts just minutes after purchasing a travel insurance policy with Allianz, I wonder how responsive this insurer would be if a claim were filed.
  • Confused Sep 12, 2019

    By llwnaw
    Several days ago, I tried to sign into the app on my phone. I had forgotten the password so I asked for a password reset. Instead I got a message saying my email address is not in your system (I have been using the app for several months with this very same email address with no problem). So I then decided to see if I could create an account with this address since it was supposedly no longer in your system. So, now I get a message saying this email address is already in use. One place says the email address is not in your system and another place says it is. Very confused....
  • TravelSmart App Feb 8, 2019

    By jmcsd
    Very spotty app! Clearly NOT READY for real world use! Was able to initiate claim, but not able to see claim in process or upload additional docs. I can see there is a claim... but it has wrong submission date. When claim is selected, status shows briefly... then blank, never to be seen again. Had to use web browser to complete claim. Web browser version is pretty poor, too, but somewhat better, although a low bar was set by the app. We have processed claims with Allianz before, but it was all done by fax and phone. Unfortunately, their claims process is still operating in the fax era. It gets done, the folks are nice, and payment is prompt. The process is awkward. If anyone really reads this, I suggest you look at the FSA FEDS app for inspiration. FSA has made the insurance claim reimbursement process about as painless and fast as it can be.

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