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Allianz TravelSmart

Allianz TravelSmart

Allianz Global Assistance USA

Travel emergency? Access insurance info, get help and file claims on the go.

4.4 Ratings 2K+ Reviews 100K+ Downloads
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About Allianz TravelSmart

Travel emergency? Access insurance info, get help and file claims on the go.
see more about Allianz TravelSmart

Ratings & Reviews

4.4
2.4K+ Ratings
  1. 5
    74+%
  2. 4
    12+%
  3. 3
    2+%
  4. 2
    2+%
  5. 1
    10+%
Write a Review
  • Finally can login Mar 4, 2018

    By Ready for Vacation 2
    Wow this has been a struggle to try and utilize this app for our upcoming trip as it would not allow me to login. Version 4.0.6 finally fixed the issue,just in the nick of time. I have utilized this app in the past and it is great to have our policy and pertinent info all in one place. Thanks for getting this fixed.
    more
  • Dec 13, 2020

    By Willow Brook and Monarch
    I booked a flight they had the option to add insurance. It's recquired where I'm travelling to... I was thinking I could find it cheaper somewhere else but $58 isn't bad for the level of coverage. Creating the account was easy and when I logged in my info was already there. Making presenting proof of insurance a breeze. Thanks!
    more
  • Feb 24, 2021

    By Angela McCreery
    Good info easily accessed.
  • Jan 30, 2021

    By AE Baker
    Amazing if you buy high ticket travel items.
  • Can't Travel Without It! Apr 6, 2017

    By Drew Binsky
    The TravelSmart app by Allianz is my go-to app when dealing with health and safely on the road. As a full-time traveler and someone who is vulnerable to getting sick abroad, I now have the ability to locate nearby hospitals, file claims, and call support 24 hour/day at my fingertips. I highly recommend checking out this useful app to save you time, stress and money before your next trip!
    more
  • Don’t use this company Mar 3, 2021

    By IceManLSP
    We’ve been trying to get a Covid related refund for a claim submitted back in November. The claim section of their website site crashed and their call center was an endless phone tree with no way to talk to a real person. We finally were able to contact a person in customer service via email who was nice enough to forward our claim to their claims department. That was back in November, over 4 months ago. I followed up several times and finally received a response stating that they are reviewing our claim but we may waited to long to submit the claim. Most airlines and hotels will reimburse you if your travel is cancelled due to Covid. Call them and ask. If you get insurance use another company. There are independent sites that will provide reviews and comparisons.
    more
  • Not user friendly or well thought out app Apr 13, 2019

    By BJ 89
    First of all, the app only appears in a vertical format. When I use it on an iPad it’s not only vertical but the same size as it would be on a tiny phone. Can’t you figure a way to go horizontal like most developers do? Second, I’m near the end of my first annual policy and I want to renew. I got an email reminding me of this fact yet there is nowhere, either in the email or the app, for an easy way to renew. Instead you have to input all the same information you did the previous year for both me and my wife. This is a pretty stupid way to get repeat business!!
    more
  • Dissapointing Sep 2, 2019

    By Traveller USA to Europe
    I’m not able to access the policy I purchased. On this app or through the internet, from the confirmation email I received upon finalizing my purchase. Phone Customer service was not able to access it either, yet they rushed to confirm that I will have a hard copy reach me through mail within 24 hours. Additionally, 2 emails were sent to me with customer service on the phone, saying that my policy will be attached as a PDF and those failed as well. Very disappointed thus far. If trouble starts just minutes after purchasing a travel insurance policy with Allianz, I wonder how responsive this insurer would be if a claim were filed.
    more
  • Confused Sep 12, 2019

    By llwnaw
    Several days ago, I tried to sign into the app on my phone. I had forgotten the password so I asked for a password reset. Instead I got a message saying my email address is not in your system (I have been using the app for several months with this very same email address with no problem). So I then decided to see if I could create an account with this address since it was supposedly no longer in your system. So, now I get a message saying this email address is already in use. One place says the email address is not in your system and another place says it is. Very confused....
    more
  • Dec 2, 2020

    By William Mast
    Downloaded - 5 min. later uninstalled Unable to setup account... Allowed me to enter my email and setup a password to cheat an account. Then they sent a verification code which I entered (correctly) whithin 45 seconds but was rejected, had it resent but the same story. Can't sign in as guest, so no way to access what you're looking for.
    more

No reviews available

  • Dec 13, 2020

    By Willow Brook and Monarch
    I booked a flight they had the option to add insurance. It's recquired where I'm travelling to... I was thinking I could find it cheaper somewhere else but $58 isn't bad for the level of coverage. Creating the account was easy and when I logged in my info was already there. Making presenting proof of insurance a breeze. Thanks!
    more
  • Feb 24, 2021

    By Angela McCreery
    Good info easily accessed.
  • Jan 30, 2021

    By AE Baker
    Amazing if you buy high ticket travel items.
  • Can't Travel Without It! Apr 6, 2017

    By Drew Binsky
    The TravelSmart app by Allianz is my go-to app when dealing with health and safely on the road. As a full-time traveler and someone who is vulnerable to getting sick abroad, I now have the ability to locate nearby hospitals, file claims, and call support 24 hour/day at my fingertips. I highly recommend checking out this useful app to save you time, stress and money before your next trip!
    more
  • Feb 17, 2021

    By Krittamate Satsuwan
    Easy and Convenient
  • Finally can login Mar 4, 2018

    By Ready for Vacation 2
    Wow this has been a struggle to try and utilize this app for our upcoming trip as it would not allow me to login. Version 4.0.6 finally fixed the issue,just in the nick of time. I have utilized this app in the past and it is great to have our policy and pertinent info all in one place. Thanks for getting this fixed.
    more
  • Difficulty creating an account Aug 28, 2017

    By mastsm
    I, too, had difficulty creating an account. The app kept quiting. Solved it by creating an account using my MacBook. Was then able to sign in using my phone, and it looks like it will be useful to have. They need to fix that problem, however.
    more
  • Dec 30, 2018

    By Andrew O'Brien
    Overall, the login creation and login process works as designed -- there are many reviews with issues, but I did not have any after completing the email verification of my email address. Once logged in, there are multiple options to identify your policy, get policy details, and get the app to support your travel needs (flights, transfers, etc.). There are a few areas where the app experience could be smoothed out or made simpler, but this app supports my needs for travel insurance and contacts to support emergency needs.
    more
  • Doesn’t Work Jul 1, 2019

    By Shopper4106
    Downloaded the app, never received the email which would allow me to verify the login. I even checked my junk mail folder for missed delivery, but no luck. Doesn’t seem to work very well. Update: Received the verification email days after downloading the app and trying to set it up. It works just fine now, and even shows two policies I have, not just the one associated with receiving the suggestion that I download the app.
    more
  • No luck Jun 11, 2018

    By E drive
    Updated: I needed to verify my email address via system generated email request. Once I did this I was able to login. Note to app dev folks: this was not clear when I created my account that I would have to do this before logging in he 1st time Just downloaded, created account and tried to login. No luck. It might be a great app but if I can’t log in, worthless. Looks like tho is an ongoing problem based on prior reviews.
    more
  • Not impressed Jan 24, 2020

    By Awful and hard to use
    This app is on both my Iphone and IPad and they do not connect/update on both once info is entered. Seems odd since P/W and email are same on both. Also I have had to enter multiple times, save and next time put it all in again. What gives??? I also have tried 8 times to submit this review with great difficulty.
    more
  • Not user friendly or well thought out app Apr 13, 2019

    By BJ 89
    First of all, the app only appears in a vertical format. When I use it on an iPad it’s not only vertical but the same size as it would be on a tiny phone. Can’t you figure a way to go horizontal like most developers do? Second, I’m near the end of my first annual policy and I want to renew. I got an email reminding me of this fact yet there is nowhere, either in the email or the app, for an easy way to renew. Instead you have to input all the same information you did the previous year for both me and my wife. This is a pretty stupid way to get repeat business!!
    more
  • Poorly designed!!! Jun 26, 2018

    By Leged 1
    You can not upload documentation's like receipts directly to the app after opening a claim on the app. You would think they would allow you to upload receipts to the app so while paying for out of pocket expenses you can upload the receipts immediately while traveling. This would be the fastest and most convenient. Instead you have to upload everything from a computer.
    more
  • Don’t use this company Mar 3, 2021

    By IceManLSP
    We’ve been trying to get a Covid related refund for a claim submitted back in November. The claim section of their website site crashed and their call center was an endless phone tree with no way to talk to a real person. We finally were able to contact a person in customer service via email who was nice enough to forward our claim to their claims department. That was back in November, over 4 months ago. I followed up several times and finally received a response stating that they are reviewing our claim but we may waited to long to submit the claim. Most airlines and hotels will reimburse you if your travel is cancelled due to Covid. Call them and ask. If you get insurance use another company. There are independent sites that will provide reviews and comparisons.
    more
  • Dissapointing Sep 2, 2019

    By Traveller USA to Europe
    I’m not able to access the policy I purchased. On this app or through the internet, from the confirmation email I received upon finalizing my purchase. Phone Customer service was not able to access it either, yet they rushed to confirm that I will have a hard copy reach me through mail within 24 hours. Additionally, 2 emails were sent to me with customer service on the phone, saying that my policy will be attached as a PDF and those failed as well. Very disappointed thus far. If trouble starts just minutes after purchasing a travel insurance policy with Allianz, I wonder how responsive this insurer would be if a claim were filed.
    more
  • Confused Sep 12, 2019

    By llwnaw
    Several days ago, I tried to sign into the app on my phone. I had forgotten the password so I asked for a password reset. Instead I got a message saying my email address is not in your system (I have been using the app for several months with this very same email address with no problem). So I then decided to see if I could create an account with this address since it was supposedly no longer in your system. So, now I get a message saying this email address is already in use. One place says the email address is not in your system and another place says it is. Very confused....
    more
  • Dec 2, 2020

    By William Mast
    Downloaded - 5 min. later uninstalled Unable to setup account... Allowed me to enter my email and setup a password to cheat an account. Then they sent a verification code which I entered (correctly) whithin 45 seconds but was rejected, had it resent but the same story. Can't sign in as guest, so no way to access what you're looking for.
    more
  • Oct 18, 2020

    By Alice Zamnuik
    Just downloaded and installed. Malfunctioning right from the start. Account verification error messages. Wow, what a piece of junk app!

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