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Travelocity - Deals on Flights, Hotels & Travel

Travelocity - Deals on Flights, Hotels & Travel

Travelocity.com

Find travel deals on flights and book select hotels with code APP15 for 15% off.

4.5 Ratings 305K+ Reviews 1M+ Downloads

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Ratings & Reviews

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  • img Community
    I haven't had the experience of using this officially because of COVID-19. However, this is one of the best and most user-friendly ways to find deals for travel. You can be certain that one of these days I'll be using it in its official capacity!
    img by Sharon
    4 months ago
  • Confusing refund experience May 27, 2021

    By Tpatejr
    I reserved a hotel room and needed to change it to the week prior. I called the hotel who said that needed to cancel through the Travelocity app. I did so with a virtual agent. At the end of the cancellation and a discussion with agent a ballon popped up to select the one o wanted to cancel along with a question ‘cancel then?’ I chose the one I wanted to cancel and thought it was complete. A full month later I received an email reminding me of my stay. (???) so I cancelled again… this was the day before the stay. I contacted the virtual agent again and told them I had cancelled. One hour later on the chat they told me I hadn’t confirmed. I told them What had transpired on the chat and asked why it had not been canceled. They told me that I had not confirmed and that I would not receive a refund. There was no recourse other than to contact the hotel. They were sympathetic but said they had not received a cancellation. They do not process the transaction until I check out- which I won’t be - the transaction would not go through so they would not receive the funds from Travelocity. They offered me a discount on a future stay. Basically Travelocity would keep the $ from the transaction. I think the virtual cancellation is confusing and too casual. In the future I will book with the hotel directly.
  • AWFUL CUSTOMER SERVICE Jun 9, 2020

    By Ktolliver
    This is my first time ever traveling and I decided on booking through Travelocity. At first it was smooth sailing. Unfortunately with the covid 19 I had to cancel my original trip which was simple. I then had to wait on the phone for 2 HOURS to reschedule a flight and was almost charged $3,000. I literally was put on hold at least 7 times and during each time the agent picked up the phone there was a bunch of laughing and yelling in the background. Finally after 2 hours my flight was rebooked. I just got a notification my flights got changed so I contacted them through their virtual agent thinking it would be quicker. WRONG it took just as long and was nothing but a head ache to change my flight so I didn’t have a five hour lay over. First I was told it was $200 then was told there was no fee. Finally I was told there w re no flights with short lay overs. At this point I gave up. I ended up contacting my air line directly and thankfully my air line switch all of it over on the house without any fees because of how much of a hassle Travelocity has caused me. I will never book through Travelocity again.
  • Terrible service Mar 21, 2020

    By Jaw621
    I understand with the climate of today, it cannot be expected to be business as usual. With that in mind, I have been on a trip in Australia and with the airlines starting to shut down and government now issuing a warning for travelers to return home, I have been trying to contact Travelocity to change my flight home. No luck on phone or through on line chat, even though trying for the last several days. Airline won't let you modify ticket if you bought thru a 3rd party such as Travelocity - says they (Travelocity) have to change it but you can't get through to Travelocity to do that. On Friday (3 days ago) I received notice my return flight was cancelled. No word from Travelocity and still Couldn't get through via telephone or online. Ended up going through a booking a return flight on Expedia - waiting at airport now. One leg of the new flight was cancelled and within a couple of hours Expedia sent me an email with a rebooked flight leg. Let this serve as a lesson - I will NEVER use Travelocity again.
  • Hard to get refund! Sep 24, 2019

    By Hoony9012
    My friend got interview schedule at CA, so we booked full package, flight hotel car, and paid on Travelocity website. Next day, we received the email that the flight cost increased. Because we didn’t have enough budget, we tried to contact with phone number given on the email we received. Agent said we need to contact ‘service center’. I put the booking number on the phone and waited for ONE hour. Hung up. Called back to ‘alternatively contact’ and explained the situation. They keep saying that I need to contact service center. Called again. Waited on line for another ONE hour. Hung up. Lined up again and waited ONE more hour! 24hours 7days is a LIE unless they ignored my call. Because of 24hour refund rule, I downloaded this Travelocity App, and contacted the agent through the message. Finally, I contacted the agent and explained this situation to him, and they gave me the Full Refund! Agent was very nice. I really appreciate to him. Result was good, but we were exhausted during the process...
  • Wrong app/ not useful Dec 8, 2017

    By Tizoooo
    Be careful when u are booing the hotel specific when it says all inclusive! I booked all inclusive hotel in Cancun /Vila del palmer Cancun luxury beach resort and app said room is all inclusive. Right after I purchased it, I received the confirmation email from Travelocity and thanks God I usually don't check, but this time I checked and I couldn't find all inclusive package in my reservation. They charged me too much for just regular room. I called costumer service and I was almost more than 2hr and 20 min on the line with them without getting any result. They said u can changed ur room and buy the other one which is $1200 more than this room that u reserved. U guys be careful when u are booking any hotel for out side of US in this website and specific with this app. I am very very disappointed with their costumer service and this app:(((((
  • Jody N. Apr 3, 2018

    By Jodynelligan
    Stayed at bikini beach resort, Panama City beach Florida. Travelocity falsely represented this resort and what it offered. I pick this resort based on what was offered and it having close access to the beach. The room was dirty. We had no running water. It was outdated. No internet access. No balcony. No pots/pans in the kitchen that was supposed to be fully stocked of utensils etc. there were a few forks. 2 plastic bowls and plates. The shower rained all over the bathroom. Construction on the hotel all over. No gripes on stairs my daughter fell down them and injured her hand. The showers by pool didn’t work. The room dafr had a broken off key in it. Parking was at your own risk if you could find it. My kid was offered drugs by another patron of the hotel. Do not stay here. 783. For 4 days was a waste of money. AND you have to rent your beach chair.
  • Golden Parnassus golden staff Jul 5, 2019

    By cousin Reids dad
    My two adult children and I just returned from Golden Parnassus. It has been our third vacation there. The food is both good and plentiful, the drinks flow like a river and the staff is second to none. Their staff is always eager to accommodate your every need . Special shout out to Fonsi. Fonsi is the most amazing bartender I’ve ever seen. He is an absolute machine behind the bar. You never wait for a fresh drink! He is also extremely cordial. He is a big reason why we are return visitors. His intellect and humor are worth having a drink across the bar from him. It’s amazing how he switches from English to Spanish as needed. Bar body shots use to be fun but for what ever reason they were not allowed on our last trip, I’d like to see them return.
  • Great app, even better company Feb 23, 2018

    By swimgirl18
    This app is very user friendly and never crashes. The search functions make it a lot easier to find what you're looking for. I love using the map to find hotels because it's really easy to filter and manipulate. Travelocity itself is such a great service. It makes it so easy to plan your entire trip and there's always discounts, especially when you book things together. Their customer service is also incredibly helpful and generous. I had an emergency while abroad and with one phone call they helped me work everything out and get as much of a refund for my flights as I could. I only had to pay a cancellation fee to the airline.
  • Wonderful customer support Jul 8, 2019

    By FranField
    Since booking my trip through Travelocity, I have been impressed and thankful for the ease of comparing options and then keeping the itinerary in one place. However, when an airline cancelled my flight a few hours before I was to be at the airport, I was thrown into a tailspin. I contacted customer support at Travelocity and I was astounded by the help I received from Miji (my apologies for probable misspelling). She worked tirelessly to explore various options with me, stayed an hour beyond the end of her shift, and ultimately got me and my daughter to the airport in the nick of time to catch two flights, flying standby, to the end result of being able to keep our college visit appointments. Thank you!
  • Confusing refund experience May 27, 2021

    By Tpatejr
    I reserved a hotel room and needed to change it to the week prior. I called the hotel who said that needed to cancel through the Travelocity app. I did so with a virtual agent. At the end of the cancellation and a discussion with agent a ballon popped up to select the one o wanted to cancel along with a question ‘cancel then?’ I chose the one I wanted to cancel and thought it was complete. A full month later I received an email reminding me of my stay. (???) so I cancelled again… this was the day before the stay. I contacted the virtual agent again and told them I had cancelled. One hour later on the chat they told me I hadn’t confirmed. I told them What had transpired on the chat and asked why it had not been canceled. They told me that I had not confirmed and that I would not receive a refund. There was no recourse other than to contact the hotel. They were sympathetic but said they had not received a cancellation. They do not process the transaction until I check out- which I won’t be - the transaction would not go through so they would not receive the funds from Travelocity. They offered me a discount on a future stay. Basically Travelocity would keep the $ from the transaction. I think the virtual cancellation is confusing and too casual. In the future I will book with the hotel directly.
  • AWFUL CUSTOMER SERVICE Jun 9, 2020

    By Ktolliver
    This is my first time ever traveling and I decided on booking through Travelocity. At first it was smooth sailing. Unfortunately with the covid 19 I had to cancel my original trip which was simple. I then had to wait on the phone for 2 HOURS to reschedule a flight and was almost charged $3,000. I literally was put on hold at least 7 times and during each time the agent picked up the phone there was a bunch of laughing and yelling in the background. Finally after 2 hours my flight was rebooked. I just got a notification my flights got changed so I contacted them through their virtual agent thinking it would be quicker. WRONG it took just as long and was nothing but a head ache to change my flight so I didn’t have a five hour lay over. First I was told it was $200 then was told there was no fee. Finally I was told there w re no flights with short lay overs. At this point I gave up. I ended up contacting my air line directly and thankfully my air line switch all of it over on the house without any fees because of how much of a hassle Travelocity has caused me. I will never book through Travelocity again.
  • Terrible service Mar 21, 2020

    By Jaw621
    I understand with the climate of today, it cannot be expected to be business as usual. With that in mind, I have been on a trip in Australia and with the airlines starting to shut down and government now issuing a warning for travelers to return home, I have been trying to contact Travelocity to change my flight home. No luck on phone or through on line chat, even though trying for the last several days. Airline won't let you modify ticket if you bought thru a 3rd party such as Travelocity - says they (Travelocity) have to change it but you can't get through to Travelocity to do that. On Friday (3 days ago) I received notice my return flight was cancelled. No word from Travelocity and still Couldn't get through via telephone or online. Ended up going through a booking a return flight on Expedia - waiting at airport now. One leg of the new flight was cancelled and within a couple of hours Expedia sent me an email with a rebooked flight leg. Let this serve as a lesson - I will NEVER use Travelocity again.
  • Hard to get refund! Sep 24, 2019

    By Hoony9012
    My friend got interview schedule at CA, so we booked full package, flight hotel car, and paid on Travelocity website. Next day, we received the email that the flight cost increased. Because we didn’t have enough budget, we tried to contact with phone number given on the email we received. Agent said we need to contact ‘service center’. I put the booking number on the phone and waited for ONE hour. Hung up. Called back to ‘alternatively contact’ and explained the situation. They keep saying that I need to contact service center. Called again. Waited on line for another ONE hour. Hung up. Lined up again and waited ONE more hour! 24hours 7days is a LIE unless they ignored my call. Because of 24hour refund rule, I downloaded this Travelocity App, and contacted the agent through the message. Finally, I contacted the agent and explained this situation to him, and they gave me the Full Refund! Agent was very nice. I really appreciate to him. Result was good, but we were exhausted during the process...
  • Wrong app/ not useful Dec 8, 2017

    By Tizoooo
    Be careful when u are booing the hotel specific when it says all inclusive! I booked all inclusive hotel in Cancun /Vila del palmer Cancun luxury beach resort and app said room is all inclusive. Right after I purchased it, I received the confirmation email from Travelocity and thanks God I usually don't check, but this time I checked and I couldn't find all inclusive package in my reservation. They charged me too much for just regular room. I called costumer service and I was almost more than 2hr and 20 min on the line with them without getting any result. They said u can changed ur room and buy the other one which is $1200 more than this room that u reserved. U guys be careful when u are booking any hotel for out side of US in this website and specific with this app. I am very very disappointed with their costumer service and this app:(((((
  • Jody N. Apr 3, 2018

    By Jodynelligan
    Stayed at bikini beach resort, Panama City beach Florida. Travelocity falsely represented this resort and what it offered. I pick this resort based on what was offered and it having close access to the beach. The room was dirty. We had no running water. It was outdated. No internet access. No balcony. No pots/pans in the kitchen that was supposed to be fully stocked of utensils etc. there were a few forks. 2 plastic bowls and plates. The shower rained all over the bathroom. Construction on the hotel all over. No gripes on stairs my daughter fell down them and injured her hand. The showers by pool didn’t work. The room dafr had a broken off key in it. Parking was at your own risk if you could find it. My kid was offered drugs by another patron of the hotel. Do not stay here. 783. For 4 days was a waste of money. AND you have to rent your beach chair.
  • Golden Parnassus golden staff Jul 5, 2019

    By cousin Reids dad
    My two adult children and I just returned from Golden Parnassus. It has been our third vacation there. The food is both good and plentiful, the drinks flow like a river and the staff is second to none. Their staff is always eager to accommodate your every need . Special shout out to Fonsi. Fonsi is the most amazing bartender I’ve ever seen. He is an absolute machine behind the bar. You never wait for a fresh drink! He is also extremely cordial. He is a big reason why we are return visitors. His intellect and humor are worth having a drink across the bar from him. It’s amazing how he switches from English to Spanish as needed. Bar body shots use to be fun but for what ever reason they were not allowed on our last trip, I’d like to see them return.
  • Great app, even better company Feb 23, 2018

    By swimgirl18
    This app is very user friendly and never crashes. The search functions make it a lot easier to find what you're looking for. I love using the map to find hotels because it's really easy to filter and manipulate. Travelocity itself is such a great service. It makes it so easy to plan your entire trip and there's always discounts, especially when you book things together. Their customer service is also incredibly helpful and generous. I had an emergency while abroad and with one phone call they helped me work everything out and get as much of a refund for my flights as I could. I only had to pay a cancellation fee to the airline.
  • Wonderful customer support Jul 8, 2019

    By FranField
    Since booking my trip through Travelocity, I have been impressed and thankful for the ease of comparing options and then keeping the itinerary in one place. However, when an airline cancelled my flight a few hours before I was to be at the airport, I was thrown into a tailspin. I contacted customer support at Travelocity and I was astounded by the help I received from Miji (my apologies for probable misspelling). She worked tirelessly to explore various options with me, stayed an hour beyond the end of her shift, and ultimately got me and my daughter to the airport in the nick of time to catch two flights, flying standby, to the end result of being able to keep our college visit appointments. Thank you!
  • My Go to for all my trips! Mar 1, 2020

    By Bgelzunas
    My fiancé and I travel a lot and we’re always looking for the best deals when we travel. I’m such a planner and I like finding the best options to make sure we always have an incredible time. Travelocity is my go to traveling site that I use. The site is easy to use, the prices are always the best, and it makes planning a trip so much less complicated. I just planned my entire honeymoon trip for our upcoming honeymoon in June all booked through Travelocity. I recommend the site to anyone who is looking to travel. I plan on continuing to travel as often as I can. I look forward to the deals I can find from now until the near future!
  • Jul 27, 2021

    By Elisa Trapp
    Only go to Travelocity if you have HOURS of time to spare! I spent probably a good 12 hours so far on chats, calling etc. They make everything so hard to do I had to book with an agent on the phone who messed up my name and I've had to spend hours trying to fix just that...then they also have lots of flights cancelled and rescheduling them is a complete JOKE! Trying to call them is even more of a joke waiting on hold forever for someone to finally answer & to then get hung up on is the BEST!
  • Don’t bother...it’s such a hassle!!! May 29, 2021

    By C3G5P7
    So they messed up my reservation with the airlines and it literally took me over 3 hours on the phone to get it resolved. Actually, it took me over 2 hours of trying just to get to speak with a person. Not because they are busy, but rather because their automated phone system won’t put you through to a person without an itinerary number. Guess what, I had an itinerary number; however, the itinerary number they emailed me for my flight didn’t work. I literally had to book a rental car and use that itinerary number to get through on the phone to get my flight issue resolved. After being on the phone for an hour getting the flight mistake resolved, the resulting airline credit didn’t show up in my account, so I called them again. They said it would have to go through their team and someone would call me within 2 hours. Still haven heard from them 7 hours later. Looks like I’ll spend another hour on the phone with them. If I didn’t have to use Travelocity to get my airline credit money applied to an airfare, I would absolutely never deal with them again!!! It is almost impossible to speak with a person and even when you do get through they aren’t exactly attentive to getting things resolved. May not seem like a big deal, but imagine trying to get an answer/fix to a problem with a reservation and you were short on time. Not so good!!!
  • Jul 8, 2021

    By Heather ONeill
    Virtual agent is a useless feature. It doesn't have the information you are looking for and never offers live customer assistance. Once you ask it one thing it stays stuck there indefinitely and doesn't let you search for anything else. A total waste of time. No matter what help button you press it doesn't allow you to access anything but the useless virtual agent feature.
  • Jul 27, 2021

    By Lisa Cavender
    I set the date to the right date back up one to make sure I had the right room. The date went back to that date. They refuse to refund me my money. Had to make a reservation at another hotel in the area. I will never use their app again. Customer service sucks.
  • Horrible May 31, 2021

    By Michelle4242
    I have been a LONG time Travelocity user. Even when people tell me that Travelocity is antiquated, I still stuck with them. Until a few months ago, we were on the road and went and booked a room for the next town we were coming to. Somehow Travelocity switched the reservation to a few days later instead of that day. I went to the hotel to check in and they said they didn’t have a reservation. I tried to contact Travelocity, but it was the middle of the night and the message I got said they were checking into it. We were exhausted so I went ahead and just paid for a room at the hotel we were at. At that point I didn’t realize they had switched the date. Long story short, Travelocity insisted on us paying for the reservation for a few days later, even though it was their app that caused the date to change. So Travelocity, you have permanently lost a very long time customer who has booked many many hotels, flights, rental cars and trips through you. I will delete the app after this review and never look back. Hope stealing $100 from a long time customer was worth it! I would avoid using Travelocity at all costs. Because it will end up costing you money. If they will do this to a long time loyal customer, who knows what they will do to anyone. I wouldn’t risk it.
  • Jul 12, 2021

    By Jack Sheldon
    Horrible app, horrible service. I made the mistake of using Travelocity to book two flights. I booked in Dec of 2020 for July of 2021, full 6 months later. 13 days before return flight while I was on vacation I tried to set up return flight seats, and discovered JetBlue had.moved flight 6 hrs ahead. Travelocity is no help.fixing this. Like hours and hours on hold, their cust service reps can't see.the same info I can on the airlines website, it's a mess. Don't 3rd party book.
  • Jul 13, 2021

    By Marcus Nickens
    On June 17 I booked a flight and hotel to London for August 4th through August 11 for $1697.99. I immediately cancelled this because I chose the wrong dates. I was supposed to receive two refunds, one for $701.84 and another for $996.15. I have received the $701.84 but have not yet received the $996.15. Looking at my bank statement for that day I see a two charges for Travelocity. One is for $912.79 and the other is for $878.43 for a total of $2773.37.
  • Ms Stewart Jan 20, 2021

    By Stylinmom73
    I was in the middle of an emergency situation and needed a flight and chose Travelocity during this COVID pandemic due to the fact if there was any reason I couldn’t keep my reservation and cancelled within 24 hours of booking I wouldn’t loose my money and be charged. WELL!!!! That was the farthest rest thing from the truth. My flight didn’t get used and it was booked and cancelled within 12 hours of booking it and Flight was thru American Airlines and I got confirmation it was cancelled but my credit card got charged over $500 and I appealed and My credit card did dispute and they said flight went on as scheduled and I chose not to fly and therefore charged me full price without even offering a voucher or refund. American isn’t an airlines that requires cancellation directly with them when booked on Travelocity so I cancelled on Travelocity site. I’ve been battling with them since September 2020. Especially during these hard time taking a hit like this when all the advertising says free cancellation within 25 hours and you do and your still screwed. I won’t back down. This is wrong on many levels and would not RECOMMEND this site to anyone as their slogan is FALSE and they DO NOT STAND behind THEIR word.
  • Jul 16, 2021

    By Don Bolduc
    Paid for one room Charged for two. Impossible to reach human being to complain via Travelocity. Only computers that don't understand simple English when you need to talk to a human being. Tried for weeks without success. Uninstaller from my phone. Don't use them if you have problems.
  • Jul 13, 2021

    By Trisha Cass
    Been trying to modify my flight since last night. Site is down, app won't work, and sat on hold for almost an hour this morning and never reached a live agent. Paid for the cancelation insurance in case I had to change my flight. If I am unable to modify, I expect a refund of this insurance cost.
  • img Community
    I haven't had the experience of using this officially because of COVID-19. However, this is one of the best and most user-friendly ways to find deals for travel. You can be certain that one of these days I'll be using it in its official capacity!
    img by Sharon
    4 months ago

No reviews available

  • Wrong app/ not useful Dec 8, 2017

    By Tizoooo
    Be careful when u are booing the hotel specific when it says all inclusive! I booked all inclusive hotel in Cancun /Vila del palmer Cancun luxury beach resort and app said room is all inclusive. Right after I purchased it, I received the confirmation email from Travelocity and thanks God I usually don't check, but this time I checked and I couldn't find all inclusive package in my reservation. They charged me too much for just regular room. I called costumer service and I was almost more than 2hr and 20 min on the line with them without getting any result. They said u can changed ur room and buy the other one which is $1200 more than this room that u reserved. U guys be careful when u are booking any hotel for out side of US in this website and specific with this app. I am very very disappointed with their costumer service and this app:(((((
  • Jody N. Apr 3, 2018

    By Jodynelligan
    Stayed at bikini beach resort, Panama City beach Florida. Travelocity falsely represented this resort and what it offered. I pick this resort based on what was offered and it having close access to the beach. The room was dirty. We had no running water. It was outdated. No internet access. No balcony. No pots/pans in the kitchen that was supposed to be fully stocked of utensils etc. there were a few forks. 2 plastic bowls and plates. The shower rained all over the bathroom. Construction on the hotel all over. No gripes on stairs my daughter fell down them and injured her hand. The showers by pool didn’t work. The room dafr had a broken off key in it. Parking was at your own risk if you could find it. My kid was offered drugs by another patron of the hotel. Do not stay here. 783. For 4 days was a waste of money. AND you have to rent your beach chair.
  • Golden Parnassus golden staff Jul 5, 2019

    By cousin Reids dad
    My two adult children and I just returned from Golden Parnassus. It has been our third vacation there. The food is both good and plentiful, the drinks flow like a river and the staff is second to none. Their staff is always eager to accommodate your every need . Special shout out to Fonsi. Fonsi is the most amazing bartender I’ve ever seen. He is an absolute machine behind the bar. You never wait for a fresh drink! He is also extremely cordial. He is a big reason why we are return visitors. His intellect and humor are worth having a drink across the bar from him. It’s amazing how he switches from English to Spanish as needed. Bar body shots use to be fun but for what ever reason they were not allowed on our last trip, I’d like to see them return.
  • Great app, even better company Feb 23, 2018

    By swimgirl18
    This app is very user friendly and never crashes. The search functions make it a lot easier to find what you're looking for. I love using the map to find hotels because it's really easy to filter and manipulate. Travelocity itself is such a great service. It makes it so easy to plan your entire trip and there's always discounts, especially when you book things together. Their customer service is also incredibly helpful and generous. I had an emergency while abroad and with one phone call they helped me work everything out and get as much of a refund for my flights as I could. I only had to pay a cancellation fee to the airline.
  • Wonderful customer support Jul 8, 2019

    By FranField
    Since booking my trip through Travelocity, I have been impressed and thankful for the ease of comparing options and then keeping the itinerary in one place. However, when an airline cancelled my flight a few hours before I was to be at the airport, I was thrown into a tailspin. I contacted customer support at Travelocity and I was astounded by the help I received from Miji (my apologies for probable misspelling). She worked tirelessly to explore various options with me, stayed an hour beyond the end of her shift, and ultimately got me and my daughter to the airport in the nick of time to catch two flights, flying standby, to the end result of being able to keep our college visit appointments. Thank you!
  • My Go to for all my trips! Mar 1, 2020

    By Bgelzunas
    My fiancé and I travel a lot and we’re always looking for the best deals when we travel. I’m such a planner and I like finding the best options to make sure we always have an incredible time. Travelocity is my go to traveling site that I use. The site is easy to use, the prices are always the best, and it makes planning a trip so much less complicated. I just planned my entire honeymoon trip for our upcoming honeymoon in June all booked through Travelocity. I recommend the site to anyone who is looking to travel. I plan on continuing to travel as often as I can. I look forward to the deals I can find from now until the near future!
  • Flights are supported Feb 2, 2020

    By Benavidez14
    I was on my way to see my grandson in San Antonio, Texas and being in a small market like Fresno, California I often find myself driving to San Francisco or Los Angeles to get a reasonably priced flight. In fact, this particular visit, I purchased 4 round trip tickets. As we were driving through Los Angeles, we ran into a traffics jam (shocker) due to a major accident. I called Travelocity customer service line and they quickly rebooked all 4 of my tickets for later flights and did not charge me any extra fees. I am forever grateful to Travelocity for accommodating my situation and making my trip to see my grandson absolutely amazing 🙏🏽
  • Excellent Service! Nov 10, 2020

    By BucsFan399
    I spent approx 4 months trying to find and book our flight for a wedding, and four weeks before we travel American Airlines and Latam canceled flights. I called and an a gentleman Gavin took on the challenge and fixed everything. It took some time but he did it! Gavin deserves Recognition and a pay raise or you are very nice, courteous, professional and patient. This coronavirus ruined everything and he had to do some creative work to get it done. I have used Travelocity for many years and this is why I continue to use Travelocity. Bravo! 👏 Thank You Travelocity! Keith Martin
  • So dependable. May 6, 2018

    By MelERnurse
    I’ve used Travelocity for my airline and hotel bookings and I’ve always been satisfied. I had a problem one time (my fault!)with a last minute booking and the costumer service helped me reach the right people. With all the changes and expected fees, i honestly told customer service that it was my fault. I did not pay any charge fees for flight changes. In fact I got a check as a refund since they found a cheaper flight for my last minute booking. I’ve booked hotels internationally and locally and I always get the best deals through this app. Thanks guys!!!
  • Customer service helpful Sep 19, 2018

    By anemy328
    I’ve been pleased with Travelocity and it’s app. On a couple occasions they have over booked the hotel we stayed in, and when we arrived there were no rooms. It was rather stressful finding another place to stay last minute, however the customer service was nice and refunded our money and gave us a $50 voucher for our inconvenience. On one occasion, I had wished it was more as it was Memorial Day weekend and we had to travel pretty far to find another vacant hotel in Denver, but it was their policy and the agent could not do more.
  • Terrible service Mar 21, 2020

    By Jaw621
    I understand with the climate of today, it cannot be expected to be business as usual. With that in mind, I have been on a trip in Australia and with the airlines starting to shut down and government now issuing a warning for travelers to return home, I have been trying to contact Travelocity to change my flight home. No luck on phone or through on line chat, even though trying for the last several days. Airline won't let you modify ticket if you bought thru a 3rd party such as Travelocity - says they (Travelocity) have to change it but you can't get through to Travelocity to do that. On Friday (3 days ago) I received notice my return flight was cancelled. No word from Travelocity and still Couldn't get through via telephone or online. Ended up going through a booking a return flight on Expedia - waiting at airport now. One leg of the new flight was cancelled and within a couple of hours Expedia sent me an email with a rebooked flight leg. Let this serve as a lesson - I will NEVER use Travelocity again.
  • Almost an entirely one stop shop Jul 21, 2019

    By Geebs1
    When I’m looking for a travel booking, I want to see all my options. In addition to getting the things done as planned, I want to stack up on rewards and see what payment options will give me the best use of my hard earned dollar. Travelocity is typically my number one resource for that. Where I think they could improve is a comparison tool, kinda like when your shopping for other products online you can choose 2-5 items and select “compare” to then see your top choices lined up side by side. Also, looking at the search results on my tablet looks like trying to watch a scenic view threw a long and short window. It’s just enough to hide everything your looking for in an initial photo.
  • It’s very functional and I use it a lot Jan 15, 2019

    By Rbose123@$&
    4 stars instead of 5 because: Every now and then, it’s $5 more expensive to book through Expedia than through airline website. Also, most hotels, airlines, etc will work with you more easily if you didn’t book through a third party site. My TSA number does not end up on my boarding pass and neither do my frequent flier numbers-I end up booking and then going to the airline to link my TSA and to get the miles to accumulate. That’s annoying. But the deals are good, it simplifies travel planning, and I have used my expedia points recently and it was simple and really knocked the price down on a hotel room in LA.
  • Worked hard for Us Jul 26, 2019

    By Ssorenschmidt
    Last fall my wife and I booked flights to and from Las Vegas for the NCAA women’s basketball tournament. We also booked a hotel in Vegas and a van to our hotel. The day before the trip we both came down with the highly infectious flu. Despite having no refund reservations, Travelocity spent hours working with the airlines and hotel and van service so that we did get a full refund for each of the services we had purchased. We are very grateful and will continue to use them for our trips.
  • Elpsipes Mar 24, 2020

    By elpsipes
    I give Travelocity and it’s staff credit where it’s do. During this crisis, I did experience long wait times trying to call to get my travel changed. I experienced a lot of anxiety fearing I was going to lose out on my hard earned money. But at the end of the long wait I spoke with a customer rep who helped me change my travel plans and who was genuinely concerned with my needs. She calmed my anxiety. I also received various follow up emails and messages from the app as well.
  • Confusing refund experience May 27, 2021

    By Tpatejr
    I reserved a hotel room and needed to change it to the week prior. I called the hotel who said that needed to cancel through the Travelocity app. I did so with a virtual agent. At the end of the cancellation and a discussion with agent a ballon popped up to select the one o wanted to cancel along with a question ‘cancel then?’ I chose the one I wanted to cancel and thought it was complete. A full month later I received an email reminding me of my stay. (???) so I cancelled again… this was the day before the stay. I contacted the virtual agent again and told them I had cancelled. One hour later on the chat they told me I hadn’t confirmed. I told them What had transpired on the chat and asked why it had not been canceled. They told me that I had not confirmed and that I would not receive a refund. There was no recourse other than to contact the hotel. They were sympathetic but said they had not received a cancellation. They do not process the transaction until I check out- which I won’t be - the transaction would not go through so they would not receive the funds from Travelocity. They offered me a discount on a future stay. Basically Travelocity would keep the $ from the transaction. I think the virtual cancellation is confusing and too casual. In the future I will book with the hotel directly.
  • AWFUL CUSTOMER SERVICE Jun 9, 2020

    By Ktolliver
    This is my first time ever traveling and I decided on booking through Travelocity. At first it was smooth sailing. Unfortunately with the covid 19 I had to cancel my original trip which was simple. I then had to wait on the phone for 2 HOURS to reschedule a flight and was almost charged $3,000. I literally was put on hold at least 7 times and during each time the agent picked up the phone there was a bunch of laughing and yelling in the background. Finally after 2 hours my flight was rebooked. I just got a notification my flights got changed so I contacted them through their virtual agent thinking it would be quicker. WRONG it took just as long and was nothing but a head ache to change my flight so I didn’t have a five hour lay over. First I was told it was $200 then was told there was no fee. Finally I was told there w re no flights with short lay overs. At this point I gave up. I ended up contacting my air line directly and thankfully my air line switch all of it over on the house without any fees because of how much of a hassle Travelocity has caused me. I will never book through Travelocity again.
  • Hard to get refund! Sep 24, 2019

    By Hoony9012
    My friend got interview schedule at CA, so we booked full package, flight hotel car, and paid on Travelocity website. Next day, we received the email that the flight cost increased. Because we didn’t have enough budget, we tried to contact with phone number given on the email we received. Agent said we need to contact ‘service center’. I put the booking number on the phone and waited for ONE hour. Hung up. Called back to ‘alternatively contact’ and explained the situation. They keep saying that I need to contact service center. Called again. Waited on line for another ONE hour. Hung up. Lined up again and waited ONE more hour! 24hours 7days is a LIE unless they ignored my call. Because of 24hour refund rule, I downloaded this Travelocity App, and contacted the agent through the message. Finally, I contacted the agent and explained this situation to him, and they gave me the Full Refund! Agent was very nice. I really appreciate to him. Result was good, but we were exhausted during the process...
  • My go to app for travel but.... Oct 13, 2018

    By Kathikatty
    I normally book my trips through this app. I do some price comparisons here and there but largely use this app. We stayed at a hotel recently and I e searched everywhere to write a review but can’t find it anywhere. I had to dig through emails to find my old itinerary to even get the info pulled back up as apparently you can’t look at past trips. Not even those that were a week ago. So even after looking up the itinerary I still couldn’t find a way to leave a review. So my suggestions to improve: have past trips posted or at least able to be found for x number of weeks. And make it easier to write reviews!!!!
  • This is about the app itself. Feb 16, 2020

    By ferret968745
    While I thoroughly enjoyed my experience with Travelocity on the internet, the app could use a little work. First of all I noticed the app doesn’t offer a full vacation(airfares, hotels, and rental cars). Secondly If you book activities to do while you’re on vacation, in order print your vouchers you need to go back to the internet. You have to so because there’s no tab in the app that offers you to print them out. Overall I really enjoyed my experience with Travelocity. I was just hoping that with a little bit of feedback, they could make it even better.
  • Jul 22, 2021

    By Sandy's Left-handed crafts
    It was probably user error, but I ended up just calling the hotel in person. I canceled my hotel through app. No easy access to help.
  • Cancellation Apr 18, 2020

    By Never is the dark
    I have been trying to get a hold of Travelocity since March 12th about cancelling a flight that was supposed to take place on March 14th. Because I have tried every avenue and no response I am extremely frustrated. I had to call American to cancel directly and they told me that Travelocity would be able to extend my flight for a year due to the COVID-19 and that I just needed to get a hold of them. I realize these are very tough times for everyone and I would really appreciate to at least be acknowledged that someone is looking into this and will get back to me in a timely manner. Instead I just keep getting automated information telling me that I need to speak to an agent whom I can’t reach. It’s funny how then can answer emails texts etc when you want to make a reservation but can’t answer for a cancellation. My husband books a lot through you and I’ve never been so disappointed.
  • Great for searching and/or planning a trip but useless for anything else... Jun 22, 2019

    By Peppermintpatti942
    Planning and booking a trip was fine but because my son contracted a viral infection 3 days into a 3 week trip and had to make an emergency return flight, the app was useless. Spent the better part of the day-more than 8 hours-on the phone with customer service trying to make arrangements. In the end it cost me an entire day of my time (and stress) and an additional $1000 (on top of the original $1700 for the 1st flight) to bring my son home. When I went back to the app to file a claim with the flight insurance I’d purchased, all of my flight info was gone and couldn’t be retrieved. Thankfully, I’m old school and manually document everything so I’ll be calling the insurance company directly. If that goes smoothly, I’ll raise the stars in this review. But buyer beware: this app needs major improvement!
  • Not as good purchasing directly from Airlines Mar 14, 2020

    By Martin_SFO
    These extraordinary times during the corona virus outbreak however I faced similar problems during weather events as well which have exposed Travelocity as a really poorly managed company during times of crisis. For the past three days I have tried to change my return flight home. Neither the app or the website allow me to make the change online and I can’t get through to an agent after placing at least 30 calls. Meanwhile my friends who booked directly with United were able to get through and change their flight with little trouble on the website. Moving forward I will book directly with the airline as much as possible.
  • Customer Service is Horrible. Mar 14, 2021

    By Turkish Express
    You will get the cheapest pricing. OR SO YOU THINK LOL. You can’t get through to customer service unless you’re willing to wait 2-3 hours. They use COVID as an excuse but the reality is cost savings. They pass the buck onto you with wait times and untrained staff. Also often times you’ll notice that you will make a reservation and a few days later the airline or another vendor will contact you and tell you that they can’t accommodate your flight or you hotel or car reservation. Good luck then trying to reschedule. Use another online travel agency. Travelocity has loved its course. Now they’re all about the bottom line.
  • Sketchy hotel Jul 20, 2021

    By Melli N
    We stayed at this hotel because it was the only one with a vacancy on a busy travel day and we would not recommend it. The lobby has bulletproof glass and you give your credit card to the hotel employee by putting it in a drawer while he pulls it through. The rooms are VERY dated and although it didn’t look overtly dirty, everything in it looked like it was from the 60s. Even with all the above, the cost was more than $130 before taxes, which is ridiculous for the level of this hotel. I probably should only give it one star, but since our truck was not stolen I gave it two.
  • Paid 25% more through Travelocity Jul 16, 2021

    By Didn't ask for this
    I booked a hotel room through Travelocity, thinking I was getting the best price that way. I’ve been doing this for years. I had to call the hotel to add a night and discovered that the hotel was charging 25% less per night for that room than what I paid. Travelocity does not have a policy that they will refund the difference if the price goes down. My room was non-refundable. So I’m out 50 bucks. Lesson learned. From now on, I will just call the property directly and get the best rates. Turns out Travelocity is just an overpriced, unnecessary middleman. Why do I need that? See ya, Travelocity.
  • App has Pros and Cons Nov 27, 2019

    By Jalm61
    I’m finding the app to be good it some areas frustrating in others- Pros: easy to pick locations to travel, number of rooms, use the filters to narrow your search and choose good options. Cons: app used on two different devices (while logged in) gives different information, different prices, and even different from other people that are signed in. A friend and I were comparing. This is more than frustrating and feels manipulative. I’ve also read some of the underlying statements related to deal warranties and language includes both Expedia and Travelocity.
  • Jul 27, 2021

    By Elisa Trapp
    Only go to Travelocity if you have HOURS of time to spare! I spent probably a good 12 hours so far on chats, calling etc. They make everything so hard to do I had to book with an agent on the phone who messed up my name and I've had to spend hours trying to fix just that...then they also have lots of flights cancelled and rescheduling them is a complete JOKE! Trying to call them is even more of a joke waiting on hold forever for someone to finally answer & to then get hung up on is the BEST!
  • Don’t bother...it’s such a hassle!!! May 29, 2021

    By C3G5P7
    So they messed up my reservation with the airlines and it literally took me over 3 hours on the phone to get it resolved. Actually, it took me over 2 hours of trying just to get to speak with a person. Not because they are busy, but rather because their automated phone system won’t put you through to a person without an itinerary number. Guess what, I had an itinerary number; however, the itinerary number they emailed me for my flight didn’t work. I literally had to book a rental car and use that itinerary number to get through on the phone to get my flight issue resolved. After being on the phone for an hour getting the flight mistake resolved, the resulting airline credit didn’t show up in my account, so I called them again. They said it would have to go through their team and someone would call me within 2 hours. Still haven heard from them 7 hours later. Looks like I’ll spend another hour on the phone with them. If I didn’t have to use Travelocity to get my airline credit money applied to an airfare, I would absolutely never deal with them again!!! It is almost impossible to speak with a person and even when you do get through they aren’t exactly attentive to getting things resolved. May not seem like a big deal, but imagine trying to get an answer/fix to a problem with a reservation and you were short on time. Not so good!!!
  • Jul 8, 2021

    By Heather ONeill
    Virtual agent is a useless feature. It doesn't have the information you are looking for and never offers live customer assistance. Once you ask it one thing it stays stuck there indefinitely and doesn't let you search for anything else. A total waste of time. No matter what help button you press it doesn't allow you to access anything but the useless virtual agent feature.
  • Jul 27, 2021

    By Lisa Cavender
    I set the date to the right date back up one to make sure I had the right room. The date went back to that date. They refuse to refund me my money. Had to make a reservation at another hotel in the area. I will never use their app again. Customer service sucks.
  • Horrible May 31, 2021

    By Michelle4242
    I have been a LONG time Travelocity user. Even when people tell me that Travelocity is antiquated, I still stuck with them. Until a few months ago, we were on the road and went and booked a room for the next town we were coming to. Somehow Travelocity switched the reservation to a few days later instead of that day. I went to the hotel to check in and they said they didn’t have a reservation. I tried to contact Travelocity, but it was the middle of the night and the message I got said they were checking into it. We were exhausted so I went ahead and just paid for a room at the hotel we were at. At that point I didn’t realize they had switched the date. Long story short, Travelocity insisted on us paying for the reservation for a few days later, even though it was their app that caused the date to change. So Travelocity, you have permanently lost a very long time customer who has booked many many hotels, flights, rental cars and trips through you. I will delete the app after this review and never look back. Hope stealing $100 from a long time customer was worth it! I would avoid using Travelocity at all costs. Because it will end up costing you money. If they will do this to a long time loyal customer, who knows what they will do to anyone. I wouldn’t risk it.
  • Jul 12, 2021

    By Jack Sheldon
    Horrible app, horrible service. I made the mistake of using Travelocity to book two flights. I booked in Dec of 2020 for July of 2021, full 6 months later. 13 days before return flight while I was on vacation I tried to set up return flight seats, and discovered JetBlue had.moved flight 6 hrs ahead. Travelocity is no help.fixing this. Like hours and hours on hold, their cust service reps can't see.the same info I can on the airlines website, it's a mess. Don't 3rd party book.
  • Jul 13, 2021

    By Marcus Nickens
    On June 17 I booked a flight and hotel to London for August 4th through August 11 for $1697.99. I immediately cancelled this because I chose the wrong dates. I was supposed to receive two refunds, one for $701.84 and another for $996.15. I have received the $701.84 but have not yet received the $996.15. Looking at my bank statement for that day I see a two charges for Travelocity. One is for $912.79 and the other is for $878.43 for a total of $2773.37.
  • Ms Stewart Jan 20, 2021

    By Stylinmom73
    I was in the middle of an emergency situation and needed a flight and chose Travelocity during this COVID pandemic due to the fact if there was any reason I couldn’t keep my reservation and cancelled within 24 hours of booking I wouldn’t loose my money and be charged. WELL!!!! That was the farthest rest thing from the truth. My flight didn’t get used and it was booked and cancelled within 12 hours of booking it and Flight was thru American Airlines and I got confirmation it was cancelled but my credit card got charged over $500 and I appealed and My credit card did dispute and they said flight went on as scheduled and I chose not to fly and therefore charged me full price without even offering a voucher or refund. American isn’t an airlines that requires cancellation directly with them when booked on Travelocity so I cancelled on Travelocity site. I’ve been battling with them since September 2020. Especially during these hard time taking a hit like this when all the advertising says free cancellation within 25 hours and you do and your still screwed. I won’t back down. This is wrong on many levels and would not RECOMMEND this site to anyone as their slogan is FALSE and they DO NOT STAND behind THEIR word.
  • Jul 16, 2021

    By Don Bolduc
    Paid for one room Charged for two. Impossible to reach human being to complain via Travelocity. Only computers that don't understand simple English when you need to talk to a human being. Tried for weeks without success. Uninstaller from my phone. Don't use them if you have problems.
  • Jul 13, 2021

    By Trisha Cass
    Been trying to modify my flight since last night. Site is down, app won't work, and sat on hold for almost an hour this morning and never reached a live agent. Paid for the cancelation insurance in case I had to change my flight. If I am unable to modify, I expect a refund of this insurance cost.

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