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TransferWise Money Transfer

TransferWise Money Transfer

TransferWise

Transfer money abroad quickly, easily and at the lowest possible cost.

4.4 Ratings 106K+ Reviews 5M+ Downloads
Featured onMust-Have Apps to Manage Investments Without a PC
Transfer money abroad quickly, easily and at the lowest possible cost.
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Ratings & Reviews

4.4
106.4K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Efficiency of TransferWise Oct 15, 2019

    By Lanni88
    I’ve availed TransferWise service for several years now and had great results. Although recently I had an unusually untimely transfer (4 days). In addition I was a bit confused by the overly long estimated time conveyed by TransferWise on a subsequent transfer (6 days) but after submitting the transfer and to my surprise I received the funds in less than two hours, which is about the speed in which I normally receive the funds. I want to clarify my previously poor feedback toward TransferWise. The service I have received is for the most part Great! My only complaint is the recent estimate for the completed transfer. I understand your companies position that it would be better to over estimate the transfer timeframe and deliver the funds earlier than proposed, and I’m trying to wrap my head around that logic because that works great for most people I’m sure. But... in my situation an estimate of 6 days for a Debit/ACH transfer leaves me wanting to initiate my transfer 5 days early, but If the transfer completes in only a few hours it then creates another issue with my billing cycle at my bank and fees. Overall I rate your service as highly recommended. I will just have to cross my fingers and hope the funds arrive as they have in the past. Thank you, Lon
    more
  • App works well, needs a couple features Jan 18, 2019

    By Tomaszy
    I have very few complaints with TransferWise and this app. It generally works as advertised and I have used it for a number of months now with few problems. One glitch is TransferWise’s interface with banks (U.S., at least), which sometimes does not recognize your account has been verified and asks to reverify it by confirming a couple of micro-deposits - a process which can take several days. However, if you cancel the transfer which prompted the request to reverify, then try it again, this has always resulted in a successful transfer on the second attempt for me. Both the app and desktop version of TransferWise also have trouble sometimes dealing with verification questions used by many banks. One additional feature which would be useful for the app (essential, in my opinion, for a 5-star rating) is the ability to download a pdf receipt for a transfer, showing all relevant account information and date/time of the transfer events, as you can from the desktop web site. Despite the above issues, I’m satisfied with my experience and TransferWise is an excellent alternative to international bank wires, especially for smaller amounts.
    more
  • Quick and easy Oct 1, 2019

    By MPS71717373
    I’ve used the app 6 times over the last 5 months the send money from the US to Thailand. 5 of the 6 times the money was sent within hours of them notifying me they had transferred the money to my account. On the 6th time there was a delay of about 24 hours which is still quite fast. I would like to add that the notification/receipt they send is based on their bank setting up the transfer. However, that bank my still take some time to actually transfer the money. In my case the first 5 transfers happened within an hour or so of the notifications being sent. The delay on the 6th transfer had me initially concerned. I contacted my bank and the transferring bank and both said the transfer could take up to 7 days based on the banks policies. If you don’t see the money right away after you get the notification/receipt it might take a day or two for the transfer to complete. Best regards.
    more
  • Invaluable Tool for Anyone Moving Money Internationally Apr 25, 2018

    By SlickVick82
    I waited for nearly 6 months before writing this review to be sure I was 100% satisfied with Transferwise. I move money from London to Mexico, and from London to USA on a monthly basis. I’m a remote worker who lives between Mexico and the US but work for a London-based company and therefore am paid from London. I use Transferwise (and the London-based account that I’ve setup via Transferwise) to accept my direct deposit and then move my money to my accounts in Mexico or the US, depending on where I am at any given time. This app works rather flawlessly and it has insanely fast times - faster than a normal bank-to-bank transfer at a very, VERY reasonable cost. This app allows me to send money to any of my accounts to ensure I have money to spend, money in savings, and money in other accounts which I use for bill-pay. This is an excellent tool that I cannot recommend enough. I’ve had no problems whatsoever and when I called customer service once to inquire about certain types of transfers, they were extremely transparent and down-to-earth. If you need to transfer money between countries - whether to yourself or others, this is a must-have app. Thanks again, your service is cost-effective and highly valuable to me. A great tool that I cannot say enough about.
    more
  • The apple app glitched and charged my first card Feb 7, 2020

    By TonyShear
    So I clicked Apple Pay and the screen glitched and it literally charged my first card which was a credit card. I did notify a representative and he told me it’s possible that I could incur a fee but why should I. The fee is from a US bank but not them. I am disputing this as this wasn’t the card I wanted and it never let me scroll my cards. Charges have been incurred due to a cash advance fee. I refuse to pay the cash advance fee. I would get someone to look at the Apple app feature even thou I would never ever use it again. Other than that everything else seems to work fine. I just connect my card directly now. Now for the app and the service of TransferWise I think it’s great and even thou It started on the wrong foot, I think the idea and the service is wonderful. I spoke to Alan and he walked me through everything and made feel very comfortable. Don’t take my three stars as for the service which is 5 stars but take the 3 stars for app. The Apple Pay option made me real nervous.
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  • Problem to verify my account. Mar 19, 2020

    By sanbr87
    So I have this account for a long time. I got married and I don’t have my marriage name on my passaport a couple monthly ago they asked me to verify that. A send my drive licenses with my my actual married name on it after that a got my account working... a couple of days ago I needed send money to my family in another country and for my surprise I couldn’t get it done because they were asking for me to verify my account again. I call them and send my marriege certificate and other documents. So they send me a email telling image quality wasn’t good enough. Ok! I call them AGAIN! and send the files, the person that was in the call told me that the files was good quality and it shouldn’t be a problem anymore. Couple of hours later I got another email saying that they could not verify my account and I should send my documents AGAIN!. Look a don’t know what is going on! It looks you guys are holding the accounts for us not to send money right now. It’s is pretty bad! I need to send money for my family that are in need because what’s going on with this Coronavirus. I don’t see this company is helping us customers go though this. I’m very disappointed.
    more
  • Scam Jul 10, 2020

    By Fadious
    This company took $10k USD from my account and then closed my account without any explanation and customer service does not answer anything on deactivated accounts according to their joke of a customer service line. Don’t get fooled. This is just a scam company. So now they reply to this review by saying that they will refund my money once they do their ´due diligence’. Why did they not do this due diligence before they took my money. The fact is they did do their due diligence and stole the money. Then you go to their website and it says that they can take up to 90 days to refund the money. So basically, instead of wiring my own money from my account to my other account, they get to keep my cash for three months and I am lucky if I get it back. This is what they have done to all their customers. It is a systematic way. This is the system. This company is the biggest fraud I have personally encountered and hope that people read this review and never use them. I also wish Apple would take this seriously and investigate this fraudulent company.
    more
  • Proceed with caution Jan 22, 2019

    By 83craig
    Be careful. I tried transferring funds internationally with the ach bank wire transfer option. I was repeatedly denied as it said my bank account wouldn’t allow this transfer, though I had transferred before. So, I decided to use the debit card option and the transfer went through immediately after verification with my bank. So, problem solved right? Wrong! Just got a notification today that my bank account is over drawn over $400. Hmm.. well apparently the transfer went through even though it repeatedly told me it was impossible, which is why I used the debit card option! So now there is a double transfer and I have r to wait weeks before getting my money back from over seas. I’m just lucky I trust the other person who is receiving the money, but it’s still going to take time to get my money back.. Oh but whats even better is that transferwise notified me telling me I need to cover the overdrawn balance soon because if they bank recalls the Payment from transferwise then I’m on the hook for the money from transferwise..?. Oh but at least they gave me a free transfer up to £500 on my next transfer... yeah right!! Transferwise Just really screwed up a lot of stuff with their app and really sent a lot of things I had going on now out of place and now I’m going backwards with other things because I have to cover this over drawn amount. why don’t they get their app right??? Be careful with trusting them..
    more
  • Takes TOO LONG! Jun 20, 2018

    By Ksu student
    This app is shady! I have been sending money for years and never experienced that much frustration! I gave it 3 tries as I thought maybe I was just out of luck due to good reviews! But after third time, I can assure you this will be the longest and worse experience you will have sending money! I made immediate debit payment after all my transactions. The first and second took 5 days. The last one I sent on the 14th and still haven't arrived! It is showing another 15 hours so I am guessing it wont arrive until tomorrow at least (they keep changing status!) 7 days! In that period dollar has gone up 10 cents, and, if compared to their high fees it is the same as sending anywhere else! All times when I contacted customer service they want to blame it on my bank. Except that everywhere I send money I never experienced that same problem! I definitely DO NOT recommend this app and will CERTAINLY NOT give it another try!!!!!!!!!!!
    more
  • NO!! Don’t trust themmmm Sep 12, 2019

    By cantelopeantelope
    I was trying new apps to send money to my friend and someone he knew suggested this one. Okay. So I start a transfer of $350 to him. They say it’ll take 2 hours. It changed and took 3 days to hit their system. As soon as my money went into their app, they deactivated my account and didn’t complete the transfer OR refund it. Their website said it may take a few days to refund, so I wait. I call customer service and they say “we refunded 9 days ago and cannot disclose why your account was deactivated we are a small team” meanwhile they’re super noisy in the background and keep telling me that my bank must have a hold on it. I report it to the bank and they say that 1. They cannot reimburse me for a shady app and 2. There was no refund from transferwise or holds whatsoever. Still trying to figure out how to get my money back or if I even can. Don’t trust it, seems like a very shady and fraudulent app and needs to be reported.
    more
  1. In just a few clicks you can send money to your friends and family all over the world
  2. Great service at a great price. Up to 8x cheaper than the average bank
  3. In a hurry to send money abroad? Just use your debit card for quick and reliable money transfer

Reviewed by Laura S on February 1, 2018

  • Quick and easy Oct 1, 2019

    By MPS71717373
    I’ve used the app 6 times over the last 5 months the send money from the US to Thailand. 5 of the 6 times the money was sent within hours of them notifying me they had transferred the money to my account. On the 6th time there was a delay of about 24 hours which is still quite fast. I would like to add that the notification/receipt they send is based on their bank setting up the transfer. However, that bank my still take some time to actually transfer the money. In my case the first 5 transfers happened within an hour or so of the notifications being sent. The delay on the 6th transfer had me initially concerned. I contacted my bank and the transferring bank and both said the transfer could take up to 7 days based on the banks policies. If you don’t see the money right away after you get the notification/receipt it might take a day or two for the transfer to complete. Best regards.
    more
  • Invaluable Tool for Anyone Moving Money Internationally Apr 25, 2018

    By SlickVick82
    I waited for nearly 6 months before writing this review to be sure I was 100% satisfied with Transferwise. I move money from London to Mexico, and from London to USA on a monthly basis. I’m a remote worker who lives between Mexico and the US but work for a London-based company and therefore am paid from London. I use Transferwise (and the London-based account that I’ve setup via Transferwise) to accept my direct deposit and then move my money to my accounts in Mexico or the US, depending on where I am at any given time. This app works rather flawlessly and it has insanely fast times - faster than a normal bank-to-bank transfer at a very, VERY reasonable cost. This app allows me to send money to any of my accounts to ensure I have money to spend, money in savings, and money in other accounts which I use for bill-pay. This is an excellent tool that I cannot recommend enough. I’ve had no problems whatsoever and when I called customer service once to inquire about certain types of transfers, they were extremely transparent and down-to-earth. If you need to transfer money between countries - whether to yourself or others, this is a must-have app. Thanks again, your service is cost-effective and highly valuable to me. A great tool that I cannot say enough about.
    more
  • Just keeps getting better and faster! Feb 13, 2018

    By steller man
    My son goes to to uni in Scotland and I need to regularly send money to him from the States. This service is awesome. I've been using it for about a year and a half and transfers used to take about three days to complete which was quite acceptable but recently they are just taking about 8-12 hours to complete which it wonderful. Thanks so much for the best money transfer service out there!! Some people claim Bitcoin is better for such money transfers. I totally disagree. TransferWise shows you exactly how much it costs and the other side gets exactly the amount you wanted to send. The small service charge is cheap for the peace of mind you have. Also transfers can be easily proved to the IRS if needed and since I'm transferring money for legitimate reasons from legitimate sources, this is a big plus.
    more
  • Better exchange rates and cheaper fees. Dec 16, 2017

    By omorillon
    I first started using TransferWise a year ago and the experience was ok to say the least. It was difficult to setup a recipient’s account number (my bank is in Mexico, it will be different for your country) and it asked for all kinds of numbers. I finally gave up and stopped using the app. A year later I decided to give it another try and I couldn’t be happier with the experience. I was able to setup the account with a single number. The money was deposited sooner than the original estimated 3 days. I have compared this service to a few others and this is by far the best and cheapest way to send money overseas. I’ve already saved about 25 USD in my first 2 transactions. It might not seem like a lot but over time it does make a difference. The app is so much fun to use, I love that I can use Apple Pay to send money and I only see what I need to see, no more, no less. One thing to keep in mind is that money doesn’t get to your account right away, that’s not an issue for me. If you’re having emergency you may want to use a different service. Again, this will depend on which country you’re sending money to. Kudos to you guys for making TransferWise such a joy to use.
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  • Awesome! Jun 24, 2020

    By Green1956
    I can not praise TransferWise and their AP more and no this is not a fake review. I have been trying to transfer money from Europe to the US for months without any success with regular banks who blamed each other for the problems and would not work with us to find out why the transfer was not working. TransferWise worked the first time and moving funds from one currency to another was so easy. There are fees but the exchange rate with TransferWise is much better than any traditional bank will give you. Every time I sent a question to TransferWise they responded very quickly and also have fast service when you call them as well. The AP is well designed, does not freeze or crash. If you need to work with funds in multiple currencies TransferWise is the way to go.
    more
  • Efficiency of TransferWise Oct 15, 2019

    By Lanni88
    I’ve availed TransferWise service for several years now and had great results. Although recently I had an unusually untimely transfer (4 days). In addition I was a bit confused by the overly long estimated time conveyed by TransferWise on a subsequent transfer (6 days) but after submitting the transfer and to my surprise I received the funds in less than two hours, which is about the speed in which I normally receive the funds. I want to clarify my previously poor feedback toward TransferWise. The service I have received is for the most part Great! My only complaint is the recent estimate for the completed transfer. I understand your companies position that it would be better to over estimate the transfer timeframe and deliver the funds earlier than proposed, and I’m trying to wrap my head around that logic because that works great for most people I’m sure. But... in my situation an estimate of 6 days for a Debit/ACH transfer leaves me wanting to initiate my transfer 5 days early, but If the transfer completes in only a few hours it then creates another issue with my billing cycle at my bank and fees. Overall I rate your service as highly recommended. I will just have to cross my fingers and hope the funds arrive as they have in the past. Thank you, Lon
    more
  • App works well, needs a couple features Jan 18, 2019

    By Tomaszy
    I have very few complaints with TransferWise and this app. It generally works as advertised and I have used it for a number of months now with few problems. One glitch is TransferWise’s interface with banks (U.S., at least), which sometimes does not recognize your account has been verified and asks to reverify it by confirming a couple of micro-deposits - a process which can take several days. However, if you cancel the transfer which prompted the request to reverify, then try it again, this has always resulted in a successful transfer on the second attempt for me. Both the app and desktop version of TransferWise also have trouble sometimes dealing with verification questions used by many banks. One additional feature which would be useful for the app (essential, in my opinion, for a 5-star rating) is the ability to download a pdf receipt for a transfer, showing all relevant account information and date/time of the transfer events, as you can from the desktop web site. Despite the above issues, I’m satisfied with my experience and TransferWise is an excellent alternative to international bank wires, especially for smaller amounts.
    more
  • Need more information Jan 5, 2018

    By Vacavillian
    I have used this app several times over the last few years and have been completely satisfied. However, I had a very frustrating and time consuming experience trying to transfer money from my US bank account to someone in Italy. In short, it boiled down to not being aware that when you use a debit card, ere is a $1000 limit every 24 hours. Instead of a notice in regards to this, I kept getting a message that there was a problem with my bank. After speaking with support at TF, I was made aware of this. It may be in he fine print that there is a $1000 limit, but who reads the fine print? TF needs to fix this problem by making this limit clear.
    more
  • Great but missing referral $ Oct 7, 2019

    By JessicaLynn_x
    I must have referred 20 people using the link to this service so far, as it’s needed for my work and clients. However, while all of them have made 1000s in transfers to me, none of these referrals have paid out this far, and just a few are in the system as registered referrals. I spoke to someone on this, and even though they can see that I’m the first and probably only person they have paid this far, I’m basically SOL. Considering what they have, and will, make off of 25 new users with 1000s in transactions to me, I expected a better solution from them besides “oh well”.
    more
  • Decent App Mar 27, 2020

    By Midwestern imvestor
    The app is easy to use, at the first try the Initial transfer was going nowhere for 10 days Therefore I cancelled and started a new transfer, but this time the app asked for my login credentials to my bank online, I hesitated a little and finally gave it to them Wow the transfer was executed completely in under 24 hours, I wish they would have asked me for my online login to my bank from the beginning that’s why I’m rating the app 4 starts, price and convenience are pretty good, I will use them again in the future
    more
  • The apple app glitched and charged my first card Feb 7, 2020

    By TonyShear
    So I clicked Apple Pay and the screen glitched and it literally charged my first card which was a credit card. I did notify a representative and he told me it’s possible that I could incur a fee but why should I. The fee is from a US bank but not them. I am disputing this as this wasn’t the card I wanted and it never let me scroll my cards. Charges have been incurred due to a cash advance fee. I refuse to pay the cash advance fee. I would get someone to look at the Apple app feature even thou I would never ever use it again. Other than that everything else seems to work fine. I just connect my card directly now. Now for the app and the service of TransferWise I think it’s great and even thou It started on the wrong foot, I think the idea and the service is wonderful. I spoke to Alan and he walked me through everything and made feel very comfortable. Don’t take my three stars as for the service which is 5 stars but take the 3 stars for app. The Apple Pay option made me real nervous.
    more
  • Good fx rates but poor functionality Apr 20, 2019

    By Mileme11
    For a card that advertises good fx rates, the app is very disappointing: aside from being slow to top up, it also defaults the payment currency to be the same as the currency that one wants to top up, so that if I am topping up my EUR balance, the payment currency is also EUR. A better way to go would be to (a) default to the currency of the country where the card was issued, (b) allow users to set their default currency, or (c) have no default currency, so that the user is always prompted to select the payment currency. The current design is such that, if one does not change the default, one ends up paying a commission to TW for a EUR to EUR top up and a commission to one’s own bank, if their bank account’s currency is not EUR. Very annoying. I reported this as a bug and got nowhere with TW’s customer service.
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  • Great idea, very poor UX May 23, 2019

    By Anyabagui
    I use transfer wise and I love it, but double security system just does not work . The notifications come to the top of the screen on your phone but the transferwise app does not see it. It is impossible to login to the transfer wise app as it sends the notification to itself and you cant access it. So unless you can verify yourself through mobile sms every time you try to log in , you are locked out of service . The problem comes when you are travelling and your sim is not available and of course the help line works mon-fri standard working hours .. Well I have your app on the phone , what is it actually good for??? Good for nothing really , but it says online if you delete it you ll be locked out of your accont .. Anyway, way to go guys with the UX
    more
  • Great service. New app badly designed. Sep 21, 2019

    By padre.william
    Before the new app re-design, I’d have given Transferwise 5 stars. It’s a great service, works simply and straightforwardly, gives you honest exchange rates, and has saved me loads of money in fees. BUT ... ... I really really dislike the new design where the “account” section no longer shows the currency balances, but shows the card info instead. For a quick glance at my balances, the previous design was perfect. Now the balances appear at the top of the activity page, and are oversized, so a quick overview is now impossible. Please, Transferwise, since you’re clearly moving into pseudo-banking services, let the banking-like features of the app work as you’d actually expect in a banking app.
    more
  • It used to be a 5* for me Mar 31, 2020

    By Johnny Shallop
    I almost want to give a bad review but I’m not sure that’s fair. Transferwise had made it super easy for my family and friends to send money to each other with very little to no fees (of course exchange rates). Recently, they’ve been charging me $100 a transaction. seriously? I was pretty much an ambassador telling my friends about the service but we are all left very unsatisfied now... especially in the time of COVID-19 when we have people to support. At least 5 of my friends and family have uninstalled the app due to this and it’s now even more difficult finding an app that used to be the way transferwise once was.
    more
  • No longer works May 6, 2019

    By cromo647
    I used to have people send me money by just using my email address I used to create transferwise account. Now it asks for extra details about me, which is fine, I get it – it's probably some anti money laundering regulatory measure. However, after typing all that was requested (with email address and account number already prefilled and greyed out and masked) it fails with "value for account number invalid". That's it, you can't go ahead, because you can't edit it. I am almost sure a Dev made a rookie mistake pass the masked number with stars to validate the form instead of the actual value hidden behind it. Who tests your app, seriously? Since this is an obvious change introduced recently that you now require extra details, how did you *not* test this most basic use case?
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  • Some good stuff but some parts are not working Mar 8, 2019

    By JS - AS
    I have tried to add a recipient for the last hour. It takes the bank information for where I want to send the money and then the next page where I have to add the recipient’s address, the bank name does not transfer to the default area. It has a drop down to select arrow but the drop down does not work and it gives me a message that I need to insert the bank’s name but it will not allow access. I have tried many times and even deleted the recipient, tried adding devices, all to no avail. This app needs an update. I did not recommend at the moment. I can send money to myself or my wife but no one else. JS
    more
  • Can't xfer from USD within app?? Really? Jun 28, 2018

    By dtoyd
    I want to love TransferWise. I really do. But when I have to waste time trying to transfer from US dollars into any of three other currencies in my Borderless account, check all the FAQs, call customer support to be told "You can only do that from a desktop computer, not the app" Really?? OK let's say there's a good reason for that, some US rules. Then the app could TELL ME THAT right where I try to choose USD to fund a transfer. Instead USD just doesn't appear in the list of options and I waste my time. Other headaches, like trying to change amounts allowed to charge on date but no time now to give details. Please fix everything.
    more
  • Problem to verify my account. Mar 19, 2020

    By sanbr87
    So I have this account for a long time. I got married and I don’t have my marriage name on my passaport a couple monthly ago they asked me to verify that. A send my drive licenses with my my actual married name on it after that a got my account working... a couple of days ago I needed send money to my family in another country and for my surprise I couldn’t get it done because they were asking for me to verify my account again. I call them and send my marriege certificate and other documents. So they send me a email telling image quality wasn’t good enough. Ok! I call them AGAIN! and send the files, the person that was in the call told me that the files was good quality and it shouldn’t be a problem anymore. Couple of hours later I got another email saying that they could not verify my account and I should send my documents AGAIN!. Look a don’t know what is going on! It looks you guys are holding the accounts for us not to send money right now. It’s is pretty bad! I need to send money for my family that are in need because what’s going on with this Coronavirus. I don’t see this company is helping us customers go though this. I’m very disappointed.
    more
  • Scam Jul 10, 2020

    By Fadious
    This company took $10k USD from my account and then closed my account without any explanation and customer service does not answer anything on deactivated accounts according to their joke of a customer service line. Don’t get fooled. This is just a scam company. So now they reply to this review by saying that they will refund my money once they do their ´due diligence’. Why did they not do this due diligence before they took my money. The fact is they did do their due diligence and stole the money. Then you go to their website and it says that they can take up to 90 days to refund the money. So basically, instead of wiring my own money from my account to my other account, they get to keep my cash for three months and I am lucky if I get it back. This is what they have done to all their customers. It is a systematic way. This is the system. This company is the biggest fraud I have personally encountered and hope that people read this review and never use them. I also wish Apple would take this seriously and investigate this fraudulent company.
    more
  • Proceed with caution Jan 22, 2019

    By 83craig
    Be careful. I tried transferring funds internationally with the ach bank wire transfer option. I was repeatedly denied as it said my bank account wouldn’t allow this transfer, though I had transferred before. So, I decided to use the debit card option and the transfer went through immediately after verification with my bank. So, problem solved right? Wrong! Just got a notification today that my bank account is over drawn over $400. Hmm.. well apparently the transfer went through even though it repeatedly told me it was impossible, which is why I used the debit card option! So now there is a double transfer and I have r to wait weeks before getting my money back from over seas. I’m just lucky I trust the other person who is receiving the money, but it’s still going to take time to get my money back.. Oh but whats even better is that transferwise notified me telling me I need to cover the overdrawn balance soon because if they bank recalls the Payment from transferwise then I’m on the hook for the money from transferwise..?. Oh but at least they gave me a free transfer up to £500 on my next transfer... yeah right!! Transferwise Just really screwed up a lot of stuff with their app and really sent a lot of things I had going on now out of place and now I’m going backwards with other things because I have to cover this over drawn amount. why don’t they get their app right??? Be careful with trusting them..
    more
  • Takes TOO LONG! Jun 20, 2018

    By Ksu student
    This app is shady! I have been sending money for years and never experienced that much frustration! I gave it 3 tries as I thought maybe I was just out of luck due to good reviews! But after third time, I can assure you this will be the longest and worse experience you will have sending money! I made immediate debit payment after all my transactions. The first and second took 5 days. The last one I sent on the 14th and still haven't arrived! It is showing another 15 hours so I am guessing it wont arrive until tomorrow at least (they keep changing status!) 7 days! In that period dollar has gone up 10 cents, and, if compared to their high fees it is the same as sending anywhere else! All times when I contacted customer service they want to blame it on my bank. Except that everywhere I send money I never experienced that same problem! I definitely DO NOT recommend this app and will CERTAINLY NOT give it another try!!!!!!!!!!!
    more
  • NO!! Don’t trust themmmm Sep 12, 2019

    By cantelopeantelope
    I was trying new apps to send money to my friend and someone he knew suggested this one. Okay. So I start a transfer of $350 to him. They say it’ll take 2 hours. It changed and took 3 days to hit their system. As soon as my money went into their app, they deactivated my account and didn’t complete the transfer OR refund it. Their website said it may take a few days to refund, so I wait. I call customer service and they say “we refunded 9 days ago and cannot disclose why your account was deactivated we are a small team” meanwhile they’re super noisy in the background and keep telling me that my bank must have a hold on it. I report it to the bank and they say that 1. They cannot reimburse me for a shady app and 2. There was no refund from transferwise or holds whatsoever. Still trying to figure out how to get my money back or if I even can. Don’t trust it, seems like a very shady and fraudulent app and needs to be reported.
    more

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