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Toyota

Toyota

Toyota Motor North America, Inc.

Toyota app currently supports 2010 or newer vehicle (2018 or newer for Hawaii).

3.0 Ratings 9K+ Reviews 500K+ Downloads

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About Toyota

Toyota app currently supports 2010 or newer vehicle (2018 or newer for Hawaii).
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Ratings & Reviews

3.0
8.7K+ Ratings
  1. 5
    43+%
  2. 4
    4+%
  3. 3
    4+%
  4. 2
    7+%
  5. 1
    41+%
Write a Review
  • Status alerts Aug 15, 2020

    By Di75
    I recently purchased a 2020 Highlander with the remote start and downloaded this app. I was receiving tons of status alerts on my cell phone about unlocked doors. Each time it was when my car was in the garage. So I changed the notification settings so that I wouldn’t receive them if the doors were unlocked. Well, I’m still receiving them. I’ve tried everything including powering off my phone after I changed the settings. Why have this so you can change it, if it doesn’t work?? You need to correct this ASAP. And along with other's comments regarding the drivers score and locations, I didn’t like the fact that it was recording everything that I do, so I opted out of that. Haven’t used the remote start much yet, but I don’t like how it shuts the car off as soon as you open the door. Why set it up to do that? I’m still pretty new to this app and will send an an updated review after I’ve used it for a while.
    more
  • Feb 23, 2021

    By DJ Hermen
    Update 2/23/21: I am impressed that my review received a quick response, and find it oddly suspicious that the app didn't work for WEEKS yet less than 24 hours after a terrible review it works again. Hmmmm... 2/22/21: Rarely works. Why am I paying for this? When it does work, it takes forever. I want to be able to start my car to warm it up, but it hasn't connected in weeks. I have deleted and re-downloaded which fixed nothing.
    more
  • You broke it! May 20, 2020

    By Grunt520
    This app used to more or less work but not as good as the previous app that you no longer support. Today,May 6, there was an update for the app. After updating I had to sign in again and re-enter my VIN. When I hit add it tells me the VIN is unauthorized. I have tried 5 times, deleted and reinstalled the app and tried 5 more times to no avail. I can find no phone number or website to contact Toyota for assistance so I’m stuck submitting a review which I find totally unacceptable. I’m paying a fee to be able to remotely lock and start my vehicle. I expect a a quick response and resolution to this problem. Update: Within two days of my initial review Toyota contacted me and had the app working. They even called me the following week to check that everything was still working. If I Was only rating their Customer Advocates I would give them a five. The app itself while it seems to be working now still seems clunkier in some ways than the app it replaced.
    more
  • Needs improvement Jan 20, 2021

    By Panbe_2019
    I like this app but the previous one was much nicer looking and easier to use! The new app has more features and provides an easy access to all the information that you possibly need but i just don’t like the way that the remote connection section looks like, the design of the screen was way better in the previous app, It used to show the car from above and if it was green color it meant that it’s all good and safe but if a door or window was open or somehow at risk the color would’ve been red, it was so easy to understand at the ease of a look but now you only have the start engin and door lock/unlock button plus the hazard button on the main screen and if any additional info needed you have to tap on the status button and look further! I hope they improve the design of the main screen in order to show more info about the vehicle at the first place!
    more
  • Feb 15, 2021

    By Chris Taylor
    it takes way too long for this app to start. It looses login info often, thus adding time to start the app. If my doors are unlocked when I remote start the engine then lock them and start the engine, don't give me an error message, tell me to lock the doors, then continue sending me error message after I do. This app needs way more development.
    more
  • Feb 28, 2021

    By Becki Coombs
    This is the worst app, after each update it stops working. Constantly needs to be reconnected. Randomly stops recognizing your iheartradio account and I can't figure out for the life of me how to resync. It is beyond frustrating! And no I'm not dumb, I have a degree in IT and am a systems administrator so technology is one of my strong suits.
    more
  • Basic features work well, but it doesn’t update properly Feb 10, 2021

    By Thickbass
    Definitely still some work to be done on the app. I love being able to remote start my Highlander Hybrid from a half mile away, inside a convention center, hotel, whatever. But, once started, the timer counts down, and it continues to say the vehicle is running if the timer runs out, or you go out and open the door, etc., and the engine shuts off. Really big disconnect! Also, not happy that the engine shuts off when the door opens. It doesn’t matter if it’s hot or cold outside, it should continue to run. Make the safety feature trying to put it in gear without the fob present, not opening the door. That’s a very poor choice, since you can’t remote start without the doors being locked. Also, when remote starting in cold weather, I love that it retains the seat heater settings, but I can’t see any way to turn on the front or rear/side defrost systems, and those settings are NOT retained, when the vehicle is shut off. It’s a very odd and unfortunate series of features, and it was particularly obvious who disjointed this system is, today, when my car was covered in ice and snow, warmed up 10 minutes, then shut off just before I got outside. My phone said it was still running, the front windshield was not defrosted, but my seat was warm when I got in. The dev team needs to work on this some more with engineering and turn this into a much more logical set of options.
    more
  • Feb 23, 2021

    By David Hood
    Unreliable. Works half the time. Now getting internal server errors. I have over 30 programs that work great... except this app. Its a toss of the dice if it works or not. Update... if you get an error message that you cannot connect...reset the app by updating the status. Then remote start your vehicle. Works every time for me.
    more
  • Feb 24, 2021

    By Vizix Akane
    This app is a loading simulator and will test your patience. At best, it will leave you wondering if you lost connection at every load screen, BARELY accomplishing what you want it to. Most of the time it will load for a minute and return you to your regular screen. Ironic that an app designed for convenience is such an inconvenience to use.
    more
  • Frustrating app, doesn’t work consistently Feb 22, 2020

    By 2020RAV_hybrid_owner
    Like so many other reviewers on this app, we just purchased a 2020 RAV4 limited hybrid and the ability to remote connect to our vehicle was a big draw for us. You see, we live in a northern state where the temps drop below zero in the winter so we decided if we are buying a brand new vehicle for the first time, we wanted to finally be able to remote-start our engine to warm the car up and defrost our windows in the morning. However, this app only worked “consistently” for the first full week of owning our vehicle and has since only worked intermittently (about 50% of the time). This is extremely frustrating because there is no convenient way to resolve the matter (hence why I’m now leaving a review). I’ve left “feedback” via the app, which is supposed to be how you report problems concerning your connectivity with the app, but I have never received a reply back or instruction on how to fix it. When you call in, you wait on hold for long periods of time and when you go to the dealership they are unsure of how to help you. Toyota really needs to find a fix to this “buggy” app as so many reviewers have aptly described it. They should also reset the one-year free trial membership once the matter has been fully resolved since we have not been able to rely on it’s usability day-to-day.
    more

No reviews available

  • Not Perfect But Very Useful Jul 23, 2020

    By TNO321
    I’ve had my Highlander now since June 2020. I’m surprised at some of the complaints about this app. It takes a while to figure a few things out (I’m still learning) but it functions as designed. One thing I figured out is that it will NOT start remotely unless the vehicle is locked and secure. I tried it both ways several times and it would never start when unlocked but always start when locked. It will only run for ten minutes and shows a countdown time. Another thing to remember is that when you touch the door handle, the engine shuts off. Anyway, your dealer will do a good job explaining the system if you ask. I’d like to see a few more features such as the ability to open the garage door, but overall it’s great.
    more
  • You broke it! May 20, 2020

    By Grunt520
    This app used to more or less work but not as good as the previous app that you no longer support. Today,May 6, there was an update for the app. After updating I had to sign in again and re-enter my VIN. When I hit add it tells me the VIN is unauthorized. I have tried 5 times, deleted and reinstalled the app and tried 5 more times to no avail. I can find no phone number or website to contact Toyota for assistance so I’m stuck submitting a review which I find totally unacceptable. I’m paying a fee to be able to remotely lock and start my vehicle. I expect a a quick response and resolution to this problem. Update: Within two days of my initial review Toyota contacted me and had the app working. They even called me the following week to check that everything was still working. If I Was only rating their Customer Advocates I would give them a five. The app itself while it seems to be working now still seems clunkier in some ways than the app it replaced.
    more
  • Needs improvement Jan 20, 2021

    By Panbe_2019
    I like this app but the previous one was much nicer looking and easier to use! The new app has more features and provides an easy access to all the information that you possibly need but i just don’t like the way that the remote connection section looks like, the design of the screen was way better in the previous app, It used to show the car from above and if it was green color it meant that it’s all good and safe but if a door or window was open or somehow at risk the color would’ve been red, it was so easy to understand at the ease of a look but now you only have the start engin and door lock/unlock button plus the hazard button on the main screen and if any additional info needed you have to tap on the status button and look further! I hope they improve the design of the main screen in order to show more info about the vehicle at the first place!
    more
  • Status alerts Aug 15, 2020

    By Di75
    I recently purchased a 2020 Highlander with the remote start and downloaded this app. I was receiving tons of status alerts on my cell phone about unlocked doors. Each time it was when my car was in the garage. So I changed the notification settings so that I wouldn’t receive them if the doors were unlocked. Well, I’m still receiving them. I’ve tried everything including powering off my phone after I changed the settings. Why have this so you can change it, if it doesn’t work?? You need to correct this ASAP. And along with other's comments regarding the drivers score and locations, I didn’t like the fact that it was recording everything that I do, so I opted out of that. Haven’t used the remote start much yet, but I don’t like how it shuts the car off as soon as you open the door. Why set it up to do that? I’m still pretty new to this app and will send an an updated review after I’ve used it for a while.
    more
  • Feb 23, 2021

    By DJ Hermen
    Update 2/23/21: I am impressed that my review received a quick response, and find it oddly suspicious that the app didn't work for WEEKS yet less than 24 hours after a terrible review it works again. Hmmmm... 2/22/21: Rarely works. Why am I paying for this? When it does work, it takes forever. I want to be able to start my car to warm it up, but it hasn't connected in weeks. I have deleted and re-downloaded which fixed nothing.
    more
  • Feb 15, 2021

    By Chris Taylor
    it takes way too long for this app to start. It looses login info often, thus adding time to start the app. If my doors are unlocked when I remote start the engine then lock them and start the engine, don't give me an error message, tell me to lock the doors, then continue sending me error message after I do. This app needs way more development.
    more
  • Issues since the integration of Entune app features Jan 7, 2021

    By Doug Meek
    After the Entune app features were integrated a few months back, I’ve had issues with the notifications from the app. I turned off notifications for door locks because when the truck is in my garage, I have no need to lock the doors. The app appears to ignore that setting and still sends me push notifications. I’ve deleted and reinstalled the app as well as toggled the setting. Nothing has worked. Also, why would a remote start shut off after the doors are unlocked? No other manufacturer or aftermarket remote start does this. Seems like a good way to sell new starters after you burn yours out with double the duty cycle from having to start twice every time. I find that I remote start less simply because it’s cumbersome. Anyone that’s ridden with me when I have remote started agrees that it’s idiotic.
    more
  • Basic features work well, but it doesn’t update properly Feb 10, 2021

    By Thickbass
    Definitely still some work to be done on the app. I love being able to remote start my Highlander Hybrid from a half mile away, inside a convention center, hotel, whatever. But, once started, the timer counts down, and it continues to say the vehicle is running if the timer runs out, or you go out and open the door, etc., and the engine shuts off. Really big disconnect! Also, not happy that the engine shuts off when the door opens. It doesn’t matter if it’s hot or cold outside, it should continue to run. Make the safety feature trying to put it in gear without the fob present, not opening the door. That’s a very poor choice, since you can’t remote start without the doors being locked. Also, when remote starting in cold weather, I love that it retains the seat heater settings, but I can’t see any way to turn on the front or rear/side defrost systems, and those settings are NOT retained, when the vehicle is shut off. It’s a very odd and unfortunate series of features, and it was particularly obvious who disjointed this system is, today, when my car was covered in ice and snow, warmed up 10 minutes, then shut off just before I got outside. My phone said it was still running, the front windshield was not defrosted, but my seat was warm when I got in. The dev team needs to work on this some more with engineering and turn this into a much more logical set of options.
    more
  • Has potential so bugs need fixing Dec 18, 2020

    By Tedesia
    I was bummed when I paid almost $30,000 for my RAV4 hybrid LE only to find out that the TPMS does not actually give you a tire pressure. So when some blogs stated that the Toyota app does it I was excited. Unfortunately, the app DOES NOT show the tire pressure it always only say NA. I went to my Toyota dealer and even they could not figure it out. They sent me to servicing and they didn’t know either which is quite sad. Finally the associate had to google the information to see what he could find and saw a blog stating that this is an issue with the app and that Toyota is suppose to be updating the app as some customers depending on their phone model and vehicle year can see it while others in newer models and with newer phones cannot. UPDATE your app to see tire pressure please!!! I shouldn’t have to wait until the TPMS light is on to know what my tire pressure is. Not sure who sat in an office and thought this upgrade was a good idea but it is stupid. This is a basic feature most cars should already have on them why I even have to use an app to do this and one that doesn’t even work is beyond my comprehension.
    more
  • Feb 24, 2021

    By Patrick Perlas
    works like 50-60% of the time. id rather have a long distance remote starter though, this just annoys me. what really irritates me is that when you call for support they won't acknowledge that for the past 2 days people have been speaking up and yet they're like -oh it must be the car, blah blah blah. how could anything working, without any intervention, just stop working? these machines dont have a mind of their own! you ought to beta test your updates FIRST, before infecting us all with it.
    more
  • Feb 25, 2021

    By Evelyn Sam
    Great when it wants to work. Otherwise it's constantly asking me to sign back in, or it doesn't load, or it says no car registered, or there's no data showing. Super frustrating. Have alerts set up but they don't work. Expected more features with this app. Only perk is odometer reading and gas meter gauge (when it loads).
    more
  • Feb 25, 2021

    By Chris Chambers
    This app I had been using since 2018 and the app has worked fine up until the last 6 months or so. This app no longer retains or stores my information so every time I get into my car I have to re-login to each of the app individually before getting able to use. I am not sure what calls this change to take place however it sucks.
    more
  • Feb 28, 2021

    By Becki Coombs
    This is the worst app, after each update it stops working. Constantly needs to be reconnected. Randomly stops recognizing your iheartradio account and I can't figure out for the life of me how to resync. It is beyond frustrating! And no I'm not dumb, I have a degree in IT and am a systems administrator so technology is one of my strong suits.
    more
  • Feb 23, 2021

    By David Hood
    Unreliable. Works half the time. Now getting internal server errors. I have over 30 programs that work great... except this app. Its a toss of the dice if it works or not. Update... if you get an error message that you cannot connect...reset the app by updating the status. Then remote start your vehicle. Works every time for me.
    more
  • Feb 24, 2021

    By Vizix Akane
    This app is a loading simulator and will test your patience. At best, it will leave you wondering if you lost connection at every load screen, BARELY accomplishing what you want it to. Most of the time it will load for a minute and return you to your regular screen. Ironic that an app designed for convenience is such an inconvenience to use.
    more
  • Frustrating app, doesn’t work consistently Feb 22, 2020

    By 2020RAV_hybrid_owner
    Like so many other reviewers on this app, we just purchased a 2020 RAV4 limited hybrid and the ability to remote connect to our vehicle was a big draw for us. You see, we live in a northern state where the temps drop below zero in the winter so we decided if we are buying a brand new vehicle for the first time, we wanted to finally be able to remote-start our engine to warm the car up and defrost our windows in the morning. However, this app only worked “consistently” for the first full week of owning our vehicle and has since only worked intermittently (about 50% of the time). This is extremely frustrating because there is no convenient way to resolve the matter (hence why I’m now leaving a review). I’ve left “feedback” via the app, which is supposed to be how you report problems concerning your connectivity with the app, but I have never received a reply back or instruction on how to fix it. When you call in, you wait on hold for long periods of time and when you go to the dealership they are unsure of how to help you. Toyota really needs to find a fix to this “buggy” app as so many reviewers have aptly described it. They should also reset the one-year free trial membership once the matter has been fully resolved since we have not been able to rely on it’s usability day-to-day.
    more
  • Extremely Disappointed Mar 14, 2020

    By LmansFr
    Recently bought a 2020 Rav-4 XSE Hybrid and choose this model in part for the Remote Start feature. Living in the north, having this is extremely helpful for cold morning where there is frost, snow, etc. I originally downloaded the Toyota Remote App since it has higher ratings, but after entering my VIN I received a message that “this app is no longer supported. Please download the Toyota App”. After following these directions and downloading the Toyota App and setting up my account, I then followed the instructions for Remote Services several times. Each time receiving a response that it can take up to 24-hours for connection AND each time receiving a message the the connection failed. I am extremely disappointed in Toyota with this product. I have a friend who has a Chevy and has Remote Start button on the key fob in addition to the app. Seems like sending new key-fobs with this button may be the best option with so many negative reviews stating the same issue. I’d either like a permanent fix to this in the app and/or a replacement key-fob with the option to remote start from the fob Toyota. If like some answered Toyota after spending my hard earned money of a failed product that you keep marketing as a feature. If it doesn’t work, it’s not a feature!
    more

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