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TownSq

TownSq

TownSq

Experience community your way

4.7 Ratings 6K+ Reviews 100K+ Downloads

About TownSq

Experience community your way
see more about TownSq

Ratings & Reviews

4.7
5.7K+ Ratings
  1. 5
    78+%
  2. 4
    16+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    3+%
Write a Review
  • Helpful Jan 18, 2020

    By Melrose202
    Overall I think this is a helpful app for the community specific issues and enjoy using it. There are a few glitches though. Sometimes I get the notification on my phone that something specific has been added and I click on the notification and it doesn’t take me to that specific notification it takes me to the general homepage and I can’t seem to find that one easily.
    more
  • Jan 2, 2021

    By Kimberly Howard
    good app but I tend to have a hard time viewing pictures on app.
  • So easy! Aug 26, 2019

    By Kathrina Nguye
    I can review governing document... I can easily find out when the next board meeting is because it's posted on the calendar... I can follow along with the board (during board meeting) because the agenda is posted on the app!
  • Jan 4, 2021

    By C Lewis
    OK app but you can change or edit profile name once created. This is why I give it a 3 star rating.
  • So far, so good! May 10, 2018

    By Quadlazer
    The functionality is there and my info was all preloaded by my HOA. My only confusion was using the app for linking my account during new user registration. The TownSq website makes it clear that you should be able to do that, but when I opened the app for the first time, the only option is to login as an existing customer. I ended up using the TownSq website to enter my account ID and create an account.
    more
  • Dec 29, 2020

    By Rose Popcorn
    They charge an over the top convince fee regardless if you pay through the app or set up automatic payments. I would not recommend this app to anyone.
  • Unintuitive Interface Sep 9, 2019

    By MrKatsu
    Awful interface. I tried to open up a request for a pool key. (We closed a month ago and still haven’t been contacted about obtaining a key.) My request disappeared, and then I got an email asking me when I closed on the house. I tried to find the message in the app and everything just says “Oops! There’s nothing to see here!” with some stupid smiling robot. Over and over. Which I found very annoying... seeing that message and robot face over and over and over. Where did my request go? Where is the message that I was emailed about? How can I respond? And why doesn’t the HOA know when I closed if they have been paid by the title company already. Clearly, I was invited to download the app by the HOA, so they know I closed already.
    more
  • Nov 14, 2020

    By GUSTAVO HENRIQUE PIRES BRAUN
    This app is absolute garbage: every single time you try making a reservation it simply comes up with messages such as "unexpected error" or "contact your manager". Takes several minutes to make a single reservation
  • Needs work Nov 27, 2019

    By Liz14061
    Very hard to send requests. Can’t upload notes from iPhone, so must write it all in the description section (which is not paragraph form, rather single line so you can’t see what you’ve already wrote). And if you take photos of your notes, It forces you to select only part of a photo. So I had to upload two photos of what should have been one photo to get the whole note in. Also, perhaps have an option so that requests can go to just the board or association? I did not like seeing that my request sent out an email to everyone including me, after the fact.
    more
  • Jan 11, 2021

    By Dean Davies
    Terrible customer service. Do not trust this company with your payments, you will save yourself a lot of trouble if your hoa can accept payment through mail.

No reviews available

  • So easy! Aug 26, 2019

    By Kathrina Nguye
    I can review governing document... I can easily find out when the next board meeting is because it's posted on the calendar... I can follow along with the board (during board meeting) because the agenda is posted on the app!
  • Nov 12, 2020

    By Michelle Davila
    I'm happy to be able to have someone respond quickly to my questions! Communication is very important to me. Email is best. Mail gets lost!
  • Oct 29, 2020

    By Nikki Sacks
    I really like this app. Good response time for Property Management requests. It is nice corresponding with HC neighbors, a resource for issues and concerns going on here.
  • Jan 10, 2021

    By Rick Jones
    We use this great tool at our condo association in California. Om the HOA President of another out of state HOA and want to set up our other community with TownSq. How do we do this?
  • Jan 6, 2021

    By Bee
    Great app and very convenient
  • Helpful Jan 18, 2020

    By Melrose202
    Overall I think this is a helpful app for the community specific issues and enjoy using it. There are a few glitches though. Sometimes I get the notification on my phone that something specific has been added and I click on the notification and it doesn’t take me to that specific notification it takes me to the general homepage and I can’t seem to find that one easily.
    more
  • Jan 2, 2021

    By Kimberly Howard
    good app but I tend to have a hard time viewing pictures on app.
  • So far, so good! May 10, 2018

    By Quadlazer
    The functionality is there and my info was all preloaded by my HOA. My only confusion was using the app for linking my account during new user registration. The TownSq website makes it clear that you should be able to do that, but when I opened the app for the first time, the only option is to login as an existing customer. I ended up using the TownSq website to enter my account ID and create an account.
    more
  • Dec 12, 2020

    By Isiah Harris
    App is very useful. Need to be able to sort assignments from most recent to earliest as opposed to the only option of earliest to most recent.
  • Dec 29, 2020

    By William Gilchrist
    needs an easier way to create/start message/topics
  • Jan 4, 2021

    By C Lewis
    OK app but you can change or edit profile name once created. This is why I give it a 3 star rating.
  • Sep 26, 2020

    By Richard Shibley Jr
    Needs some work. Smarter notifications, ability to copy and paste text, click hyperlinks and such.
  • Needs work Nov 27, 2019

    By Liz14061
    Very hard to send requests. Can’t upload notes from iPhone, so must write it all in the description section (which is not paragraph form, rather single line so you can’t see what you’ve already wrote). And if you take photos of your notes, It forces you to select only part of a photo. So I had to upload two photos of what should have been one photo to get the whole note in. Also, perhaps have an option so that requests can go to just the board or association? I did not like seeing that my request sent out an email to everyone including me, after the fact.
    more
  • This is no more helpful than email May 21, 2020

    By DallasHudgens
    This application is a glorified container for email notifications and tracking payments. I asked my management basic questions, that I’m sure have been asked many times before, and I got the answer to “look it up in my governance documents”. Isn’t the point of an application to automate that? There should be standard customer service FAQ responses, so that I can have a pleasant experience and not try to read scanned PDFs of my HOA documents.
    more
  • Dec 18, 2020

    By John Larson
    Can't open any documents since this last up date. Lots of bugs..
  • Aug 4, 2020

    By GR
    No change. App still carries a - $1 balance for my account (4 months and counting) even with zero balance with the mgmt co. Provided a screen capture to CS as requested but nothing. Useful navigation customization were removed a few versions ago. May consider adding another star when the dark theme is released this fall. Current rating for continued neg balance and menu feature removal. Side note: $2.50 charge to use this system to pay HOA assessments by electronic check with incorrect info. 👎
    more
  • Dec 29, 2020

    By Rose Popcorn
    They charge an over the top convince fee regardless if you pay through the app or set up automatic payments. I would not recommend this app to anyone.
  • Unintuitive Interface Sep 9, 2019

    By MrKatsu
    Awful interface. I tried to open up a request for a pool key. (We closed a month ago and still haven’t been contacted about obtaining a key.) My request disappeared, and then I got an email asking me when I closed on the house. I tried to find the message in the app and everything just says “Oops! There’s nothing to see here!” with some stupid smiling robot. Over and over. Which I found very annoying... seeing that message and robot face over and over and over. Where did my request go? Where is the message that I was emailed about? How can I respond? And why doesn’t the HOA know when I closed if they have been paid by the title company already. Clearly, I was invited to download the app by the HOA, so they know I closed already.
    more
  • Nov 14, 2020

    By GUSTAVO HENRIQUE PIRES BRAUN
    This app is absolute garbage: every single time you try making a reservation it simply comes up with messages such as "unexpected error" or "contact your manager". Takes several minutes to make a single reservation
  • Jan 11, 2021

    By Dean Davies
    Terrible customer service. Do not trust this company with your payments, you will save yourself a lot of trouble if your hoa can accept payment through mail.
  • NOT AN APPROPRIATE APP FOR CONDO OWNERS!! Jun 23, 2020

    By Furious customer #18,120,986
    Any Management Company promoting this app to the owners is demonstrating their contempt for the people who are paying for their “management services”! Even the description of the app refers to residents rather than owners. This app is not a substitute for direct answers to owners emails and phone calls. The only purpose it could serve would be to track and pay monthly condo fees. However there is a “convenience fee” added in order to pay through the app!!!! WHO DOES THAT???!!!!!!! What an insult! Most people pay their bills through their bank’s Bill Pay platforms for which there is no charge. The only benefit of this app is for LAZY and INCOMPETENT Management Companies. By promoting it they are highlighting their predisposition and intention to take shortcuts and provide poor customer service. The app provides little benefit to condo owners.
    more

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