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TownSq

TownSq

TownSq

Experience community your way

4.6 Ratings 4K+ Reviews 100K+ Downloads

About TownSq

Experience community your way
see more about TownSq

Ratings & Reviews

4.6
4.3K+ Ratings
  1. 5
    78%
  2. 4
    15%
  3. 3
    3%
  4. 2
    1%
  5. 1
    3%
  • Oct 21, 2020

    By Devon Vendetti
    Solid App. Very good interface for getting community news and making maintenance requests.
    more
  • Helpful Jan 18, 2020

    By Melrose202
    Overall I think this is a helpful app for the community specific issues and enjoy using it. There are a few glitches though. Sometimes I get the notification on my phone that something specific has been added and I click on the notification and it doesn’t take me to that specific notification it takes me to the general homepage and I can’t seem to find that one easily.
    more
  • Oct 18, 2020

    By Tipton Huffman
    The response to problems and getting questions answered using this app jas been great!
    more
  • So far, so good! May 10, 2018

    By Quadlazer
    The functionality is there and my info was all preloaded by my HOA. My only confusion was using the app for linking my account during new user registration. The TownSq website makes it clear that you should be able to do that, but when I opened the app for the first time, the only option is to login as an existing customer. I ended up using the TownSq website to enter my account ID and create an account.
    more
  • Oct 17, 2020

    By Isis Jones
    A few bugs.... Would be nice to remove or update a post.
    more
  • Unintuitive Interface Sep 9, 2019

    By MrKatsu
    Awful interface. I tried to open up a request for a pool key. (We closed a month ago and still haven’t been contacted about obtaining a key.) My request disappeared, and then I got an email asking me when I closed on the house. I tried to find the message in the app and everything just says “Oops! There’s nothing to see here!” with some stupid smiling robot. Over and over. Which I found very annoying... seeing that message and robot face over and over and over. Where did my request go? Where is the message that I was emailed about? How can I respond? And why doesn’t the HOA know when I closed if they have been paid by the title company already. Clearly, I was invited to download the app by the HOA, so they know I closed already.
    more
  • Aug 4, 2020

    By GR
    No change. App still carries a - $1 balance for my account (4 months and counting) even with zero balance with the mgmt co. Provided a screen capture to CS as requested but nothing. Useful navigation customization were removed a few versions ago. May consider adding another star when the dark theme is released this fall. Current rating for continued neg balance and menu feature removal. Side note: $2.50 charge to use this system to pay HOA assessments by electronic check with incorrect info. 👎
    more
  • Needs work Nov 27, 2019

    By Liz14061
    Very hard to send requests. Can’t upload notes from iPhone, so must write it all in the description section (which is not paragraph form, rather single line so you can’t see what you’ve already wrote). And if you take photos of your notes, It forces you to select only part of a photo. So I had to upload two photos of what should have been one photo to get the whole note in. Also, perhaps have an option so that requests can go to just the board or association? I did not like seeing that my request sent out an email to everyone including me, after the fact.
    more
  • Oct 13, 2020

    By Derek Manns
    Needs a better admin syst related to a person's name. Because it populates the person's middle name and not their last name to the community. I did not want people knowing my middle name and you can't change it!
    more
  • This is no more helpful than email May 21, 2020

    By DallasHudgens
    This application is a glorified container for email notifications and tracking payments. I asked my management basic questions, that I’m sure have been asked many times before, and I got the answer to “look it up in my governance documents”. Isn’t the point of an application to automate that? There should be standard customer service FAQ responses, so that I can have a pleasant experience and not try to read scanned PDFs of my HOA documents.
    more

No reviews available

  • Oct 21, 2020

    By Devon Vendetti
    Solid App. Very good interface for getting community news and making maintenance requests.
    more
  • Oct 18, 2020

    By Tipton Huffman
    The response to problems and getting questions answered using this app jas been great!
    more
  • So easy! Aug 26, 2019

    By Kathrina Nguye
    I can review governing document... I can easily find out when the next board meeting is because it's posted on the calendar... I can follow along with the board (during board meeting) because the agenda is posted on the app!
    more
  • All you need to know in one place Sep 5, 2018

    By Gamer57
    It’s awesome being able to see all my account info, community announcements, and documents in one place. I feel like I have more visibility and connection to the community.
    more
  • Shawn Long Jan 6, 2019

    By The $6 Million Man
    Most amazing app I’ve ever seen for HOA’s. This is mind blowing!!! Given I’m only 50 years old, my HOA website comparison group is small...microscopic...ok, zero...this is at the top!!
    more
  • Helpful Jan 18, 2020

    By Melrose202
    Overall I think this is a helpful app for the community specific issues and enjoy using it. There are a few glitches though. Sometimes I get the notification on my phone that something specific has been added and I click on the notification and it doesn’t take me to that specific notification it takes me to the general homepage and I can’t seem to find that one easily.
    more
  • So far, so good! May 10, 2018

    By Quadlazer
    The functionality is there and my info was all preloaded by my HOA. My only confusion was using the app for linking my account during new user registration. The TownSq website makes it clear that you should be able to do that, but when I opened the app for the first time, the only option is to login as an existing customer. I ended up using the TownSq website to enter my account ID and create an account.
    more
  • Multiple owners not shown Jun 3, 2018

    By galivantstom
    Whenever I look at my account for the condo only one name shows as the owner. There are in fact in my own community substantial number of units with co-owners. I would also like to see a section where residents enter recommendations or other comments about service providers.
    more
  • Good app but hard to read Sep 22, 2020

    By Kalohepirate
    This app is a great way to receive info from our hoa, but the text is hard to read when it’s bright out. Unless you are indoors or not in direct sunlight it’s a chore. A dark mode or a way to darken the font would be most helpful.
    more
  • Jun 28, 2020

    By A O
    The update to WAY better. Thank you for finally fixing the privacy settings issue.
    more
  • Oct 17, 2020

    By Isis Jones
    A few bugs.... Would be nice to remove or update a post.
    more
  • Sep 26, 2020

    By Richard Shibley Jr
    Needs some work. Smarter notifications, ability to copy and paste text, click hyperlinks and such.
    more
  • Aug 5, 2020

    By James Hendrix
    Can not download or look at pdf files, in TS. Using an Android phone. Ideas ?
    more
  • Sep 4, 2020

    By Belinda Lyons
    Very first login. No landscape mode for my tablet. Not everyone uses phones you know.
    more
  • Aug 4, 2020

    By GR
    No change. App still carries a - $1 balance for my account (4 months and counting) even with zero balance with the mgmt co. Provided a screen capture to CS as requested but nothing. Useful navigation customization were removed a few versions ago. May consider adding another star when the dark theme is released this fall. Current rating for continued neg balance and menu feature removal. Side note: $2.50 charge to use this system to pay HOA assessments by electronic check with incorrect info. 👎
    more
  • Needs work Nov 27, 2019

    By Liz14061
    Very hard to send requests. Can’t upload notes from iPhone, so must write it all in the description section (which is not paragraph form, rather single line so you can’t see what you’ve already wrote). And if you take photos of your notes, It forces you to select only part of a photo. So I had to upload two photos of what should have been one photo to get the whole note in. Also, perhaps have an option so that requests can go to just the board or association? I did not like seeing that my request sent out an email to everyone including me, after the fact.
    more
  • Oct 13, 2020

    By Derek Manns
    Needs a better admin syst related to a person's name. Because it populates the person's middle name and not their last name to the community. I did not want people knowing my middle name and you can't change it!
    more
  • This is no more helpful than email May 21, 2020

    By DallasHudgens
    This application is a glorified container for email notifications and tracking payments. I asked my management basic questions, that I’m sure have been asked many times before, and I got the answer to “look it up in my governance documents”. Isn’t the point of an application to automate that? There should be standard customer service FAQ responses, so that I can have a pleasant experience and not try to read scanned PDFs of my HOA documents.
    more
  • Aug 8, 2020

    By Barry McCarthy
    I cannot find any way to post a comment or communicate with my neighbors on this app. Are the forums no longer available?? The "what do you want to do" search box seems worthless.
    more
  • Unintuitive Interface Sep 9, 2019

    By MrKatsu
    Awful interface. I tried to open up a request for a pool key. (We closed a month ago and still haven’t been contacted about obtaining a key.) My request disappeared, and then I got an email asking me when I closed on the house. I tried to find the message in the app and everything just says “Oops! There’s nothing to see here!” with some stupid smiling robot. Over and over. Which I found very annoying... seeing that message and robot face over and over and over. Where did my request go? Where is the message that I was emailed about? How can I respond? And why doesn’t the HOA know when I closed if they have been paid by the title company already. Clearly, I was invited to download the app by the HOA, so they know I closed already.
    more
  • Aug 19, 2020

    By Margaret Cross
    Having an issue trying to set up an account. You have pictures of people over the writing of what to do. Not a very friendly user site to set up.
    more
  • NOT AN APPROPRIATE APP FOR CONDO OWNERS!! Jun 23, 2020

    By Furious customer #18,120,986
    Any Management Company promoting this app to the owners is demonstrating their contempt for the people who are paying for their “management services”! Even the description of the app refers to residents rather than owners. This app is not a substitute for direct answers to owners emails and phone calls. The only purpose it could serve would be to track and pay monthly condo fees. However there is a “convenience fee” added in order to pay through the app!!!! WHO DOES THAT???!!!!!!! What an insult! Most people pay their bills through their bank’s Bill Pay platforms for which there is no charge. The only benefit of this app is for LAZY and INCOMPETENT Management Companies. By promoting it they are highlighting their predisposition and intention to take shortcuts and provide poor customer service. The app provides little benefit to condo owners.
    more
  • Protect yourself. Sep 24, 2019

    By cjz2010
    If your neighborhood association wants you to sign up for an account, stay far far away. Ever since signing up, we’ve been bombarded with emails, even after turning off the email notifications. There is a flat fee and another “convenience fee” to pay through this app. Worst of all, they store your payment information on their servers with absolutely no way of removing it. Our HOA tells us to contact TownSq. TownSq tells us to contact our HOA. Protect yourself and do not sign up for an account with TownSq.
    more
  • Aug 27, 2020

    By Dreamy Afternoons
    Glitchy and can't download documents, takes a long time to reflect payments, awful interface.
    more

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