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About TownSq
Google Play
TownSq combines the social and administrative aspects of living in an HOA. With TownSq you can meet your neighbors, manage your account, and access the resources you need for better community living, all through one user-friendly app – any time on any device.
Download the TownSq app today!
Download the TownSq app today!
App Store
TownSq is the leading, global solution for better community living. Designed as the single source of truth for managing communities, TownSq delivers the most complete, mobile community experience by helping you connect, collaborate and stay informed on everything happening in your community – from daily management and ongoing maintenance to community programs and events. Our communities use TownSq to empower community management teams, board members and residents to experience community their way.
Write a Review
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Helpful
Jan 18, 2020 Overall I think this is a helpful app for the community specific issues and enjoy using it. There are a few glitches though. Sometimes I get the notification on my phone that something specific has been added and I click on the notification and it doesn’t take me to that specific notification it takes me to the general homepage and I can’t seem to find that one easily.more -
Jan 2, 2021 good app but I tend to have a hard time viewing pictures on app. -
So easy!
Aug 26, 2019 I can review governing document... I can easily find out when the next board meeting is because it's posted on the calendar... I can follow along with the board (during board meeting) because the agenda is posted on the app! -
Jan 4, 2021 OK app but you can change or edit profile name once created. This is why I give it a 3 star rating. -
So far, so good!
May 10, 2018 The functionality is there and my info was all preloaded by my HOA. My only confusion was using the app for linking my account during new user registration. The TownSq website makes it clear that you should be able to do that, but when I opened the app for the first time, the only option is to login as an existing customer. I ended up using the TownSq website to enter my account ID and create an account.more
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Dec 29, 2020 They charge an over the top convince fee regardless if you pay through the app or set up automatic payments. I would not recommend this app to anyone. -
Unintuitive Interface
Sep 9, 2019 Awful interface. I tried to open up a request for a pool key. (We closed a month ago and still haven’t been contacted about obtaining a key.) My request disappeared, and then I got an email asking me when I closed on the house. I tried to find the message in the app and everything just says “Oops! There’s nothing to see here!” with some stupid smiling robot. Over and over. Which I found very annoying... seeing that message and robot face over and over and over. Where did my request go? Where is the message that I was emailed about? How can I respond? And why doesn’t the HOA know when I closed if they have been paid by the title company already. Clearly, I was invited to download the app by the HOA, so they know I closed already.more -
Nov 14, 2020 This app is absolute garbage: every single time you try making a reservation it simply comes up with messages such as "unexpected error" or "contact your manager". Takes several minutes to make a single reservation -
Needs work
Nov 27, 2019 Very hard to send requests. Can’t upload notes from iPhone, so must write it all in the description section (which is not paragraph form, rather single line so you can’t see what you’ve already wrote). And if you take photos of your notes, It forces you to select only part of a photo. So I had to upload two photos of what should have been one photo to get the whole note in. Also, perhaps have an option so that requests can go to just the board or association? I did not like seeing that my request sent out an email to everyone including me, after the fact.more -
Jan 11, 2021 Terrible customer service. Do not trust this company with your payments, you will save yourself a lot of trouble if your hoa can accept payment through mail.
No reviews available
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So easy!
Aug 26, 2019 I can review governing document... I can easily find out when the next board meeting is because it's posted on the calendar... I can follow along with the board (during board meeting) because the agenda is posted on the app! -
Nov 12, 2020 I'm happy to be able to have someone respond quickly to my questions! Communication is very important to me. Email is best. Mail gets lost! -
Oct 29, 2020 I really like this app. Good response time for Property Management requests. It is nice corresponding with HC neighbors, a resource for issues and concerns going on here. -
Jan 10, 2021 We use this great tool at our condo association in California. Om the HOA President of another out of state HOA and want to set up our other community with TownSq. How do we do this? -
Jan 6, 2021 Great app and very convenient
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Helpful
Jan 18, 2020 Overall I think this is a helpful app for the community specific issues and enjoy using it. There are a few glitches though. Sometimes I get the notification on my phone that something specific has been added and I click on the notification and it doesn’t take me to that specific notification it takes me to the general homepage and I can’t seem to find that one easily.more -
Jan 2, 2021 good app but I tend to have a hard time viewing pictures on app. -
So far, so good!
May 10, 2018 The functionality is there and my info was all preloaded by my HOA. My only confusion was using the app for linking my account during new user registration. The TownSq website makes it clear that you should be able to do that, but when I opened the app for the first time, the only option is to login as an existing customer. I ended up using the TownSq website to enter my account ID and create an account.more -
Dec 12, 2020 App is very useful. Need to be able to sort assignments from most recent to earliest as opposed to the only option of earliest to most recent. -
Dec 29, 2020 needs an easier way to create/start message/topics
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Jan 4, 2021 OK app but you can change or edit profile name once created. This is why I give it a 3 star rating. -
Sep 26, 2020 Needs some work. Smarter notifications, ability to copy and paste text, click hyperlinks and such.
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Needs work
Nov 27, 2019 Very hard to send requests. Can’t upload notes from iPhone, so must write it all in the description section (which is not paragraph form, rather single line so you can’t see what you’ve already wrote). And if you take photos of your notes, It forces you to select only part of a photo. So I had to upload two photos of what should have been one photo to get the whole note in. Also, perhaps have an option so that requests can go to just the board or association? I did not like seeing that my request sent out an email to everyone including me, after the fact.more -
This is no more helpful than email
May 21, 2020 This application is a glorified container for email notifications and tracking payments. I asked my management basic questions, that I’m sure have been asked many times before, and I got the answer to “look it up in my governance documents”. Isn’t the point of an application to automate that? There should be standard customer service FAQ responses, so that I can have a pleasant experience and not try to read scanned PDFs of my HOA documents.more -
Dec 18, 2020 Can't open any documents since this last up date. Lots of bugs.. -
Aug 4, 2020 No change. App still carries a - $1 balance for my account (4 months and counting) even with zero balance with the mgmt co. Provided a screen capture to CS as requested but nothing. Useful navigation customization were removed a few versions ago. May consider adding another star when the dark theme is released this fall. Current rating for continued neg balance and menu feature removal. Side note: $2.50 charge to use this system to pay HOA assessments by electronic check with incorrect info. 👎more
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Dec 29, 2020 They charge an over the top convince fee regardless if you pay through the app or set up automatic payments. I would not recommend this app to anyone. -
Unintuitive Interface
Sep 9, 2019 Awful interface. I tried to open up a request for a pool key. (We closed a month ago and still haven’t been contacted about obtaining a key.) My request disappeared, and then I got an email asking me when I closed on the house. I tried to find the message in the app and everything just says “Oops! There’s nothing to see here!” with some stupid smiling robot. Over and over. Which I found very annoying... seeing that message and robot face over and over and over. Where did my request go? Where is the message that I was emailed about? How can I respond? And why doesn’t the HOA know when I closed if they have been paid by the title company already. Clearly, I was invited to download the app by the HOA, so they know I closed already.more -
Nov 14, 2020 This app is absolute garbage: every single time you try making a reservation it simply comes up with messages such as "unexpected error" or "contact your manager". Takes several minutes to make a single reservation -
Jan 11, 2021 Terrible customer service. Do not trust this company with your payments, you will save yourself a lot of trouble if your hoa can accept payment through mail. -
NOT AN APPROPRIATE APP FOR CONDO OWNERS!!
Jun 23, 2020 Any Management Company promoting this app to the owners is demonstrating their contempt for the people who are paying for their “management services”! Even the description of the app refers to residents rather than owners. This app is not a substitute for direct answers to owners emails and phone calls. The only purpose it could serve would be to track and pay monthly condo fees. However there is a “convenience fee” added in order to pay through the app!!!! WHO DOES THAT???!!!!!!! What an insult! Most people pay their bills through their bank’s Bill Pay platforms for which there is no charge. The only benefit of this app is for LAZY and INCOMPETENT Management Companies. By promoting it they are highlighting their predisposition and intention to take shortcuts and provide poor customer service. The app provides little benefit to condo owners.more
What’s Groovy
This has been great! I can lap swim, been here 10 years and this is a first. After restrictions lift, several “lanes” should remain available for lap swimming reservations. Also, there should be more 1 hour blocks of time during the day to maximize utilization rates. Often the 2 hour blocks are only partially used, and some time there are no shows.
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What’s Subpar
Search will never bring up anything, says whatever you try to search for doesn't exist. Hard to navigate. Rarely works. This App is garbage, but it's the only option Associa @ Palomino park gives us to contact them.
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Filter Reviews
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Helpful
Overall I think this is a helpful app for the community specific issues and enjoy using it. There are a few glitches though. Sometimes I get the notification on my phone that something specific has been added and I click on the notification and it doesn’t take me to that specific notification it takes me to the general homepage and I can’t seem to find that one easily. -
good app but I tend to have a hard time viewing pictures on app.
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So easy!
I can review governing document... I can easily find out when the next board meeting is because it's posted on the calendar... I can follow along with the board (during board meeting) because the agenda is posted on the app! -
OK app but you can change or edit profile name once created. This is why I give it a 3 star rating.
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So far, so good!
The functionality is there and my info was all preloaded by my HOA. My only confusion was using the app for linking my account during new user registration. The TownSq website makes it clear that you should be able to do that, but when I opened the app for the first time, the only option is to login as an existing customer. I ended up using the TownSq website to enter my account ID and create an account. -
App is very useful. Need to be able to sort assignments from most recent to earliest as opposed to the only option of earliest to most recent.
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I'm happy to be able to have someone respond quickly to my questions! Communication is very important to me. Email is best. Mail gets lost!
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needs an easier way to create/start message/topics
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I really like this app. Good response time for Property Management requests. It is nice corresponding with HC neighbors, a resource for issues and concerns going on here.
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We use this great tool at our condo association in California. Om the HOA President of another out of state HOA and want to set up our other community with TownSq. How do we do this?
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Ryder Cup Pool Reaervations
This has been great! I can lap swim, been here 10 years and this is a first. After restrictions lift, several “lanes” should remain available for lap swimming reservations. Also, there should be more 1 hour blocks of time during the day to maximize utilization rates. Often the 2 hour blocks are only partially used, and some time there are no shows.
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So easy!
I can review governing document... I can easily find out when the next board meeting is because it's posted on the calendar... I can follow along with the board (during board meeting) because the agenda is posted on the app! -
I'm happy to be able to have someone respond quickly to my questions! Communication is very important to me. Email is best. Mail gets lost!
-
I really like this app. Good response time for Property Management requests. It is nice corresponding with HC neighbors, a resource for issues and concerns going on here.
-
We use this great tool at our condo association in California. Om the HOA President of another out of state HOA and want to set up our other community with TownSq. How do we do this?
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Great app and very convenient
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All you need to know in one place
It’s awesome being able to see all my account info, community announcements, and documents in one place. I feel like I have more visibility and connection to the community. -
Solid App. Very good interface for getting community news and making maintenance requests.
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Shawn Long
Most amazing app I’ve ever seen for HOA’s. This is mind blowing!!! Given I’m only 50 years old, my HOA website comparison group is small...microscopic...ok, zero...this is at the top!!
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Helpful
Overall I think this is a helpful app for the community specific issues and enjoy using it. There are a few glitches though. Sometimes I get the notification on my phone that something specific has been added and I click on the notification and it doesn’t take me to that specific notification it takes me to the general homepage and I can’t seem to find that one easily. -
good app but I tend to have a hard time viewing pictures on app.
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So far, so good!
The functionality is there and my info was all preloaded by my HOA. My only confusion was using the app for linking my account during new user registration. The TownSq website makes it clear that you should be able to do that, but when I opened the app for the first time, the only option is to login as an existing customer. I ended up using the TownSq website to enter my account ID and create an account. -
App is very useful. Need to be able to sort assignments from most recent to earliest as opposed to the only option of earliest to most recent.
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needs an easier way to create/start message/topics
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Multiple owners not shown
Whenever I look at my account for the condo only one name shows as the owner. There are in fact in my own community substantial number of units with co-owners. I would also like to see a section where residents enter recommendations or other comments about service providers. -
sometimes I do not get replies for weeks mostly due to Land Teja s controlled HOA not wanting to answer questions. Sometimes I receive lame vague answers. Sometimes it actually works and things actually get repaired or I get an answer to my questions
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Good app but hard to read
This app is a great way to receive info from our hoa, but the text is hard to read when it’s bright out. Unless you are indoors or not in direct sunlight it’s a chore. A dark mode or a way to darken the font would be most helpful.
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OK app but you can change or edit profile name once created. This is why I give it a 3 star rating.
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Needs some work. Smarter notifications, ability to copy and paste text, click hyperlinks and such.
Filter Reviews
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They charge an over the top convince fee regardless if you pay through the app or set up automatic payments. I would not recommend this app to anyone.
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Unintuitive Interface
Awful interface. I tried to open up a request for a pool key. (We closed a month ago and still haven’t been contacted about obtaining a key.) My request disappeared, and then I got an email asking me when I closed on the house. I tried to find the message in the app and everything just says “Oops! There’s nothing to see here!” with some stupid smiling robot. Over and over. Which I found very annoying... seeing that message and robot face over and over and over. Where did my request go? Where is the message that I was emailed about? How can I respond? And why doesn’t the HOA know when I closed if they have been paid by the title company already. Clearly, I was invited to download the app by the HOA, so they know I closed already. -
This app is absolute garbage: every single time you try making a reservation it simply comes up with messages such as "unexpected error" or "contact your manager". Takes several minutes to make a single reservation
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Needs work
Very hard to send requests. Can’t upload notes from iPhone, so must write it all in the description section (which is not paragraph form, rather single line so you can’t see what you’ve already wrote). And if you take photos of your notes, It forces you to select only part of a photo. So I had to upload two photos of what should have been one photo to get the whole note in. Also, perhaps have an option so that requests can go to just the board or association? I did not like seeing that my request sent out an email to everyone including me, after the fact. -
Terrible customer service. Do not trust this company with your payments, you will save yourself a lot of trouble if your hoa can accept payment through mail.
-
This is no more helpful than email
This application is a glorified container for email notifications and tracking payments. I asked my management basic questions, that I’m sure have been asked many times before, and I got the answer to “look it up in my governance documents”. Isn’t the point of an application to automate that? There should be standard customer service FAQ responses, so that I can have a pleasant experience and not try to read scanned PDFs of my HOA documents. -
NOT AN APPROPRIATE APP FOR CONDO OWNERS!!
Any Management Company promoting this app to the owners is demonstrating their contempt for the people who are paying for their “management services”! Even the description of the app refers to residents rather than owners. This app is not a substitute for direct answers to owners emails and phone calls. The only purpose it could serve would be to track and pay monthly condo fees. However there is a “convenience fee” added in order to pay through the app!!!! WHO DOES THAT???!!!!!!! What an insult! Most people pay their bills through their bank’s Bill Pay platforms for which there is no charge. The only benefit of this app is for LAZY and INCOMPETENT Management Companies. By promoting it they are highlighting their predisposition and intention to take shortcuts and provide poor customer service. The app provides little benefit to condo owners. -
Can't open any documents since this last up date. Lots of bugs..
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Protect yourself.
If your neighborhood association wants you to sign up for an account, stay far far away. Ever since signing up, we’ve been bombarded with emails, even after turning off the email notifications. There is a flat fee and another “convenience fee” to pay through this app. Worst of all, they store your payment information on their servers with absolutely no way of removing it. Our HOA tells us to contact TownSq. TownSq tells us to contact our HOA. Protect yourself and do not sign up for an account with TownSq. -
Painfully Slow
For some reason this app is painfully slow even on a fast broadband connection. Community messages take several minutes to load. I get emails that there is a new community message and I go to the app to read. The message, if it even loads at all, takes several minutes to load. More often than not the app times out and won’t load info from my HOA. This has rendered the app pretty much useless. I find the website just as useless.
No reviews available
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Needs work
Very hard to send requests. Can’t upload notes from iPhone, so must write it all in the description section (which is not paragraph form, rather single line so you can’t see what you’ve already wrote). And if you take photos of your notes, It forces you to select only part of a photo. So I had to upload two photos of what should have been one photo to get the whole note in. Also, perhaps have an option so that requests can go to just the board or association? I did not like seeing that my request sent out an email to everyone including me, after the fact. -
This is no more helpful than email
This application is a glorified container for email notifications and tracking payments. I asked my management basic questions, that I’m sure have been asked many times before, and I got the answer to “look it up in my governance documents”. Isn’t the point of an application to automate that? There should be standard customer service FAQ responses, so that I can have a pleasant experience and not try to read scanned PDFs of my HOA documents. -
Can't open any documents since this last up date. Lots of bugs..
-
No change. App still carries a - $1 balance for my account (4 months and counting) even with zero balance with the mgmt co. Provided a screen capture to CS as requested but nothing. Useful navigation customization were removed a few versions ago. May consider adding another star when the dark theme is released this fall. Current rating for continued neg balance and menu feature removal. Side note: $2.50 charge to use this system to pay HOA assessments by electronic check with incorrect info. 👎
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They charge an over the top convince fee regardless if you pay through the app or set up automatic payments. I would not recommend this app to anyone.
-
Unintuitive Interface
Awful interface. I tried to open up a request for a pool key. (We closed a month ago and still haven’t been contacted about obtaining a key.) My request disappeared, and then I got an email asking me when I closed on the house. I tried to find the message in the app and everything just says “Oops! There’s nothing to see here!” with some stupid smiling robot. Over and over. Which I found very annoying... seeing that message and robot face over and over and over. Where did my request go? Where is the message that I was emailed about? How can I respond? And why doesn’t the HOA know when I closed if they have been paid by the title company already. Clearly, I was invited to download the app by the HOA, so they know I closed already. -
This app is absolute garbage: every single time you try making a reservation it simply comes up with messages such as "unexpected error" or "contact your manager". Takes several minutes to make a single reservation
-
Terrible customer service. Do not trust this company with your payments, you will save yourself a lot of trouble if your hoa can accept payment through mail.
-
NOT AN APPROPRIATE APP FOR CONDO OWNERS!!
Any Management Company promoting this app to the owners is demonstrating their contempt for the people who are paying for their “management services”! Even the description of the app refers to residents rather than owners. This app is not a substitute for direct answers to owners emails and phone calls. The only purpose it could serve would be to track and pay monthly condo fees. However there is a “convenience fee” added in order to pay through the app!!!! WHO DOES THAT???!!!!!!! What an insult! Most people pay their bills through their bank’s Bill Pay platforms for which there is no charge. The only benefit of this app is for LAZY and INCOMPETENT Management Companies. By promoting it they are highlighting their predisposition and intention to take shortcuts and provide poor customer service. The app provides little benefit to condo owners. -
Protect yourself.
If your neighborhood association wants you to sign up for an account, stay far far away. Ever since signing up, we’ve been bombarded with emails, even after turning off the email notifications. There is a flat fee and another “convenience fee” to pay through this app. Worst of all, they store your payment information on their servers with absolutely no way of removing it. Our HOA tells us to contact TownSq. TownSq tells us to contact our HOA. Protect yourself and do not sign up for an account with TownSq. -
Painfully Slow
For some reason this app is painfully slow even on a fast broadband connection. Community messages take several minutes to load. I get emails that there is a new community message and I go to the app to read. The message, if it even loads at all, takes several minutes to load. More often than not the app times out and won’t load info from my HOA. This has rendered the app pretty much useless. I find the website just as useless. -
AVOID!!!!!!
This is s way for a management company to make home owners do their work for them. I’m not sure how many HOA management companies use this app. Ours uses it as an excuse to never send real mail, and rarely send email. We are also charged hundreds of dollars a month for maintenance and to upload documents. But then they neglect to upload critical documents until pressured or threatened to do so. It’s a racket! A money making scheme. I’m guessing all the good reviews are friends of management co. employees or they were paid. -
Authentication Failing
Was using this app for months. Then it quit working and says email not registered. But my email and account works on website via PC or mobile browser. Opened ticket with developer and they changed my password after I already told them id/password works on browser. They then sent me my ID and Password in clear text via email. Which isn’t secure. Makes me question rest of their risk controls. -
Worst app ever
I don’t know why this app has so many good reviews. This is the main way our HOA and property association communicate with us and we all hate it. Today I accidentally applied for five architectural permits because every time I clicked to open a request, nothing changed on my screen. Little did I know that every time I clicked, it submitted another request. This isn’t even the word part about the app, just the most recent. Fix it, y’all!
There are no editor reviews currently available. Please check again soon.
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Release Notes
7.6.3
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