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Total Connect 2.0

Total Connect 2.0

Resideo Technologies, Inc.

A remote service app that provides control of your security system from anywhere

4.6 Ratings 203K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • Awesome Nov 22, 2018

    By Mr Fire Man
    I had this system installed in my home a couple years ago. We have two tuxedo touch keypad’s, thermostat, 4 cameras, and automated front door deadbolt, water sensors connected to my sump pumps. We have a bunch of lights and outlets connected to the system through Z wave technology. I’ve never seen a better system out there that doesn’t rely on your Wi-Fi is this is using a cellular radio so even when all the power goes out in the area our home and still protected unlike some of these do it yourself Systems you see on TV. I would recommend this to anybody because it’s amazing even the garage doors connected to it. We have what’s called a seen set up called going to bed that we click one button and it will go and close the garage door if it isn’t already, lock the front door, shut off a bunch of the lights including the outdoor lights, lower the temperature on the thermostat and armoire system. You cannot get all those features in one app with these do it yourself commercials we see so if anybody wants a real security system that is really going to work in the event of an emergency I would go with this one. Even all of the smoke detectors and carbon monoxide detectors in the home are connected to it so I know when the middle of the night if something happens emergency help is on the way and all four of my kids and my wife are protected.
  • Aug 26, 2021

    By JoJo Quigley
    A few days ago the app stopped working, but worked after I uninstalled and reinstalled the app. Then it stopped working today and I could not get it to work. I called my internet service provider who fixed something remotely. Now it is working.
  • Usable, not fully user-friendly or accessible. Jul 25, 2018

    By RonM7
    TC 2.0 has a host of helpful features. As a user of Voiceover screen-reader on Apple IOS, however, some of the buttons such as disarming and keypad are not labeled. In addition, I noticed the app shows a progress indicator after signing in, such that I am unable to arm the system from the app. This was not and issue with the previous version, but it seems to be now that I am unable to hear and activate the buttons for keypad, sensors, disarm, keypad. this happens randomly at some particular times. The progress indicator either keeps the app busy or masks the icons from voiceover speaking them also, in the my locations tab, it is somewhat difficult to determine via voice over whether the panel synch or user synch was complete. I thought this would resolve progress indicator, however it did not. other than that, the app is very helpful.
  • Aug 8, 2021

    By ChuckAnn D
    8/8/21 Update to previous 1 star review. App works now. Better than it ever has actually. It connects much faster. It used to be that it took so long time to connect that by the time I got to the disarm screen we were in the house & could disarm the alarm on the wall panel. Then it stopped working all together and would never connect. So I lowered the review last month to 1 star. Raising the review to 4 stars now. It almost always connects quickly after opening the app & it's very convenient.
  • Aug 25, 2021

    By NYQT
    There's a lag in this app, I could set the alarm and I sometimes get a notification 20 minutes later on my phone. If I set the stay alarm and someone tries to break in I'm afraid I might not get the notification on my until it's too late.
  • Marshall Miller, Canton, Ga Dec 19, 2017

    By GM1
    This app is mostly unresponsive, when I need it to work. Have been stranded and unable to turn off my alarm so I could get in the house. When it does work it takes way too long to turn off or turn on the alarm. It’s likely I will be dropping it and getting a standard remote soon. I do wonder if steel doors could be blocking the signal, but if I stand at the door long enough, it may eventually work. I’m sure what seems like a long time may only be a couple of minutes when it works, but it’s no competition for the remote that worked very well and from up to 50’ and inside my car. Well, I just updated the fix for Dec 18, and it seems to be working much better. I’ll try to use it for a few days and let you know if there’s improvement. Thanks for the update.
  • Aug 10, 2021

    By Dennis Lumpkin
    Great tool to have at your finger tips. The sun can be bothersome causing your notifications to go through the roof, but glad that it alerts on every movement
  • Sep 7, 2021

    By Christine Anderson
    So convenient to use. Love being able to control the system from anywhere. Can be a little slow at times.
  • App is pretty good Oct 5, 2017

    By Belle822
    Still needs to be tweaked a bit, it’s still saving the same previously saved video instead of saving current selection 50%of the time (even after update that was supposed this correct that). It would be ever so helpful if the event list would indicate the date - month and day -as well as the time of day - if u r searching for a specific clip ( esp since it wouldn’t save to ur photos s properly) its VERY tedious w out date information ( it used to display, but no longer does). It is nice to be able to set or disarm from remote locations, and view camera images from anywhere u have a wi fi connection. I hope that it will still automatically display an alert if u have a low battery in one of ur sensors as the app did before this major format change.
  • Sep 2, 2021

    By Stephen Burks
    Slow response but efficient & gives great peace of mind while traveling. Highly recommend.
  • Awesome Nov 22, 2018

    By Mr Fire Man
    I had this system installed in my home a couple years ago. We have two tuxedo touch keypad’s, thermostat, 4 cameras, and automated front door deadbolt, water sensors connected to my sump pumps. We have a bunch of lights and outlets connected to the system through Z wave technology. I’ve never seen a better system out there that doesn’t rely on your Wi-Fi is this is using a cellular radio so even when all the power goes out in the area our home and still protected unlike some of these do it yourself Systems you see on TV. I would recommend this to anybody because it’s amazing even the garage doors connected to it. We have what’s called a seen set up called going to bed that we click one button and it will go and close the garage door if it isn’t already, lock the front door, shut off a bunch of the lights including the outdoor lights, lower the temperature on the thermostat and armoire system. You cannot get all those features in one app with these do it yourself commercials we see so if anybody wants a real security system that is really going to work in the event of an emergency I would go with this one. Even all of the smoke detectors and carbon monoxide detectors in the home are connected to it so I know when the middle of the night if something happens emergency help is on the way and all four of my kids and my wife are protected.
  • Aug 26, 2021

    By JoJo Quigley
    A few days ago the app stopped working, but worked after I uninstalled and reinstalled the app. Then it stopped working today and I could not get it to work. I called my internet service provider who fixed something remotely. Now it is working.
  • Usable, not fully user-friendly or accessible. Jul 25, 2018

    By RonM7
    TC 2.0 has a host of helpful features. As a user of Voiceover screen-reader on Apple IOS, however, some of the buttons such as disarming and keypad are not labeled. In addition, I noticed the app shows a progress indicator after signing in, such that I am unable to arm the system from the app. This was not and issue with the previous version, but it seems to be now that I am unable to hear and activate the buttons for keypad, sensors, disarm, keypad. this happens randomly at some particular times. The progress indicator either keeps the app busy or masks the icons from voiceover speaking them also, in the my locations tab, it is somewhat difficult to determine via voice over whether the panel synch or user synch was complete. I thought this would resolve progress indicator, however it did not. other than that, the app is very helpful.
  • Aug 8, 2021

    By ChuckAnn D
    8/8/21 Update to previous 1 star review. App works now. Better than it ever has actually. It connects much faster. It used to be that it took so long time to connect that by the time I got to the disarm screen we were in the house & could disarm the alarm on the wall panel. Then it stopped working all together and would never connect. So I lowered the review last month to 1 star. Raising the review to 4 stars now. It almost always connects quickly after opening the app & it's very convenient.
  • Aug 25, 2021

    By NYQT
    There's a lag in this app, I could set the alarm and I sometimes get a notification 20 minutes later on my phone. If I set the stay alarm and someone tries to break in I'm afraid I might not get the notification on my until it's too late.
  • Marshall Miller, Canton, Ga Dec 19, 2017

    By GM1
    This app is mostly unresponsive, when I need it to work. Have been stranded and unable to turn off my alarm so I could get in the house. When it does work it takes way too long to turn off or turn on the alarm. It’s likely I will be dropping it and getting a standard remote soon. I do wonder if steel doors could be blocking the signal, but if I stand at the door long enough, it may eventually work. I’m sure what seems like a long time may only be a couple of minutes when it works, but it’s no competition for the remote that worked very well and from up to 50’ and inside my car. Well, I just updated the fix for Dec 18, and it seems to be working much better. I’ll try to use it for a few days and let you know if there’s improvement. Thanks for the update.
  • Aug 10, 2021

    By Dennis Lumpkin
    Great tool to have at your finger tips. The sun can be bothersome causing your notifications to go through the roof, but glad that it alerts on every movement
  • Sep 7, 2021

    By Christine Anderson
    So convenient to use. Love being able to control the system from anywhere. Can be a little slow at times.
  • App is pretty good Oct 5, 2017

    By Belle822
    Still needs to be tweaked a bit, it’s still saving the same previously saved video instead of saving current selection 50%of the time (even after update that was supposed this correct that). It would be ever so helpful if the event list would indicate the date - month and day -as well as the time of day - if u r searching for a specific clip ( esp since it wouldn’t save to ur photos s properly) its VERY tedious w out date information ( it used to display, but no longer does). It is nice to be able to set or disarm from remote locations, and view camera images from anywhere u have a wi fi connection. I hope that it will still automatically display an alert if u have a low battery in one of ur sensors as the app did before this major format change.
  • Sep 2, 2021

    By Stephen Burks
    Slow response but efficient & gives great peace of mind while traveling. Highly recommend.
  • Jul 25, 2021

    By Rick Dovali
    This app sucks! We originally got a security system through SRT here in our area. And the only way to see the security cameras is by using this app. It takes forever to load , and the cameras don't connect the majority of the time. If Im Away from my home and want to check on the safety of my family its extremely difficult because it won't load half the time . God forbid there is EVER an emergency at home because this system and app would be the death of us all !
  • Jul 27, 2021

    By Just-N-Tyme Automotive
    If it actually opens, it's insanely slow operating and for the most part, it just doesn't work well at all. It says it's setting the alarm, and just spins and spins and spins, never finishing. Close the app, open the app and the alarm is apparently set. Yet, it never tells you it's set. At this moment, the app won't actually let me log in, which is super inconvenient considering I need to use my panel remotely! This app sucks and hasn't changed in over a year.
  • Extremely not happy customer Nov 6, 2019

    By Dunket123
    I have had the alarm system for abt 3 yrs now. The alarm part works fine. The camera they could never get to work.. could not connect to my Wifi for some reason. The first attempt to get a camera was abt a year ago, I believe.. they took the camera back down and took it with them.. due to not being able to connect camera to my WiFi. Mind u, my WiFi works perfectly fine with every other wireless product I have had.. so I thought I’d give it another try and called them back out to try to install another camera before I was to leave for out of state for 10 days.. I’m goin to cut to the chase.. once again they couldn’t connect to WiFi and blamed it on att.. so att gave me new router and said everything looked good and in working order. Tried to get a tech back before leaving for vaca and after 2 hrs on phone and climbing up and down ladder trying things the guy on the phone was having me try, I asked to speak with a supervisor.. They could not get tech there before I was to depart so I argued to let me out of contract so I could go elsewhere and they refused..and needless to say, myhouse was robbed and glass sliding door busted out while I was gone. Would have been nice to have a camera working.. I’m still contemplating taking my police report and suing them for the price to replace door ( which I obviously had to do immediately upon arriving home) and my stolen property.. I definitely would NOT recommend amp or total connect.
  • Jul 26, 2021

    By Amy Wilson
    The app does seem to be working like it use to.. alot of "it's taking longer than expected" and we end up just walking in and shutting it off or the other issue when leaving and forgot to set it on the way out...were unable to for the same reason!! It shows it's updated I don't know what else to do at this point besides delete the app all together!!
  • Bad user interface and worse functionality Jan 2, 2021

    By Kensingtonuser
    From 2021: still terrible. The same problems with functionality persist two years after my first review. Now even worse. The programmed events do not work. I have programmed a Monday through Friday open/close schedule. Every Wednesday at 1pm the system moves the temperature to the “off” hours temperature so into he winter we get cold and the summer we are burning up and have to go manually adjust the thermostats. Most days the program does. It turn on in the mornings. In the summer not a big deal, the AC catches up fast, but in the winter, my business is cold for two hours if I do not remember to raise the heat from the app while I’m still at home. My contractor that installed the product has been unable to figure out the problem. Totally unacceptable. I am building a second office and have instructed the contractor that we will not be using this product! From 2018: I have used this app for over a year and a half for my business. When controlling the HVAC it won’t accept a change in temp or fan setting on the first try. It has always required a second change before actually updating. The scheduling options are limited and time consuming to edit. The “circ” setting on the compatible wall mount control panel is not available in the programming options. I thought there would be an update to address this but still having the same issues I’ve had since day 1.
  • Sep 2, 2021

    By Carlo Stringari
    Poor connection. More than 80% of the time it is unusable. Auto sync is an awful add on. Geo fence does. Ot work. You can't use finger print log in as it will not connect to the panel.
  • Hire New Developers Nov 7, 2018

    By mjmacinhack
    Every new version of this app is better than the next one. In other words, it just keeps getting worse. Sensor bypassing used to be simple, intuitive, and right on the home screen on iPad. Now you have to go to a separate screen and even after bypassing sensors it is hard to tell if they are actually bypassed. How hard is that to get right? I would recommend working on connectivity issues which have plagued this app from the start rather than “tweaking” the UI which these current developers clearly understand little about. This app should be simple and intuitive to use and with rock solid connectivity. Currently it has neither. I paid hundreds of dollars for the hardware and am wondering if I will have to do that again with a different vendor just to get a decent iPhone / iPad app to control it? Come on Honeywell, hire some decent software developers! Update - this app has become unusable and rarely is able to connect to the panel anymore... Zone Data Error... Cannot Connect To Panel At This Time... This Junk DOES NOT WORK AT ALL ANYMORE!!! PERIOD!!! How hard is this to do Honeywell??? Hire some competent developers and fire the clowns that ruined this rather simple to do app. I am going to have to switch vendors for my security system ... I am paying for this!!!
  • Great app, but Apple Watch crashes make it 2 stars Jan 31, 2018

    By Ross Holcombe
    I use this app on my phone and Apple Watch to arm and disarm my home security system. It works flawlessly on my phone, but the latest version has been very buggy on my watch. The app frequently crashes, times out, or fails to arm the security system. More than 75% of the time I am unable to set the security system from my watch. It used to work flawlessly in previous versions, but after the most recent updates has it started failing more than it works. And this is on a series 3 Apple Watch, the latest hardware. I tried to reach out to customer support to ask about these crashes, but in order to send them an email they require you to opt in to future marketing communications. I guess it’s not that big a deal to click “unsubscribe” once I start getting them, but it’s still pretty scummy that they can’t reply to my email without also making me consent to getting marketing communications at the same time. I hope that this app is fixed for my Apple Watch in future updates. Until then, it’s basically unusable on the watch for me.
  • Inconvenienced Mar 9, 2018

    By Ilikenewme
    As a new owner, we got an installation for the security panel which stopped working after two weeks. The guy who previously installed it came back and was very nice about the issue and reinstalled a new panel. About a week later, the events to see previous movement from the doorbell doesn’t work. I called to figure out what was the issue and the lady joked on the phone with me talking about how I need a Ring type camera system which I have no idea what she was talking about. Seriously, unprofessional. She stated that the entire issue seems to be down and that they are working on it, however she wasn’t able to assist me since I wasn’t home. I’m patient enough where I can understand issues, however, this is a security company that clearly has made a horrible first impression especially with not having the system for a month and two complications happening. Not only that, I get a representative on the phone joking about me needing a Ring door bell instead. Super inconvenienced, don’t feel like my house is secure, really want to drop them if I can any other issues within the next week.
  • Aug 31, 2021

    By Jeff Abelon
    DO NOT GET THIS APP, GO WITH ADT INSTEAD OR GET A DOG, MUCH MORE RELIABLE THAN THIS PIECE OF GARBAGE PROGRAM Back to being garbage with the last update, what's the point of having the app when it doesn't work correctly and I got walk to the other side of the house to arm the system.....STILL GARBAGE... SAW THERE WAS ANOTHER UPDATE , INSTALLED AND NOPE STILL JUNK , STILL HAS REPEATED CANT CONNECT ISSUES I HAVE TO ATTEMPT THE SAME ACTION 5 OR 6 TIMES TO GET IT TO WORK , DO NOT GET THIS APP

No reviews available

No reviews available

  • Usable, not fully user-friendly or accessible. Jul 25, 2018

    By RonM7
    TC 2.0 has a host of helpful features. As a user of Voiceover screen-reader on Apple IOS, however, some of the buttons such as disarming and keypad are not labeled. In addition, I noticed the app shows a progress indicator after signing in, such that I am unable to arm the system from the app. This was not and issue with the previous version, but it seems to be now that I am unable to hear and activate the buttons for keypad, sensors, disarm, keypad. this happens randomly at some particular times. The progress indicator either keeps the app busy or masks the icons from voiceover speaking them also, in the my locations tab, it is somewhat difficult to determine via voice over whether the panel synch or user synch was complete. I thought this would resolve progress indicator, however it did not. other than that, the app is very helpful.
  • Marshall Miller, Canton, Ga Dec 19, 2017

    By GM1
    This app is mostly unresponsive, when I need it to work. Have been stranded and unable to turn off my alarm so I could get in the house. When it does work it takes way too long to turn off or turn on the alarm. It’s likely I will be dropping it and getting a standard remote soon. I do wonder if steel doors could be blocking the signal, but if I stand at the door long enough, it may eventually work. I’m sure what seems like a long time may only be a couple of minutes when it works, but it’s no competition for the remote that worked very well and from up to 50’ and inside my car. Well, I just updated the fix for Dec 18, and it seems to be working much better. I’ll try to use it for a few days and let you know if there’s improvement. Thanks for the update.
  • Aug 10, 2021

    By Dennis Lumpkin
    Great tool to have at your finger tips. The sun can be bothersome causing your notifications to go through the roof, but glad that it alerts on every movement
  • App is pretty good Oct 5, 2017

    By Belle822
    Still needs to be tweaked a bit, it’s still saving the same previously saved video instead of saving current selection 50%of the time (even after update that was supposed this correct that). It would be ever so helpful if the event list would indicate the date - month and day -as well as the time of day - if u r searching for a specific clip ( esp since it wouldn’t save to ur photos s properly) its VERY tedious w out date information ( it used to display, but no longer does). It is nice to be able to set or disarm from remote locations, and view camera images from anywhere u have a wi fi connection. I hope that it will still automatically display an alert if u have a low battery in one of ur sensors as the app did before this major format change.
  • Sep 2, 2021

    By Stephen Burks
    Slow response but efficient & gives great peace of mind while traveling. Highly recommend.
  • Great app must have. Sep 5, 2021

    By Treylinfarm1987
    I love this app it is definitely a must-have app. I recently upgraded my security system to a different company. The new company I use uses the same app to arm and disarm my security system. For some strange reason, I’m having an issue with the Apple Watch App. I open the app on my Apple watch and it says it’s connected but it will not arm or disarm my security system at all. I get an error message that tells me it will not connect. I can open the app on my iPhone 11 Peo Max and it will arm and disarm my security system with no problems at all. If someone could please get in touch with me about getting this fixed? That would be great Thank you very much.
  • Awesome Nov 22, 2018

    By Mr Fire Man
    I had this system installed in my home a couple years ago. We have two tuxedo touch keypad’s, thermostat, 4 cameras, and automated front door deadbolt, water sensors connected to my sump pumps. We have a bunch of lights and outlets connected to the system through Z wave technology. I’ve never seen a better system out there that doesn’t rely on your Wi-Fi is this is using a cellular radio so even when all the power goes out in the area our home and still protected unlike some of these do it yourself Systems you see on TV. I would recommend this to anybody because it’s amazing even the garage doors connected to it. We have what’s called a seen set up called going to bed that we click one button and it will go and close the garage door if it isn’t already, lock the front door, shut off a bunch of the lights including the outdoor lights, lower the temperature on the thermostat and armoire system. You cannot get all those features in one app with these do it yourself commercials we see so if anybody wants a real security system that is really going to work in the event of an emergency I would go with this one. Even all of the smoke detectors and carbon monoxide detectors in the home are connected to it so I know when the middle of the night if something happens emergency help is on the way and all four of my kids and my wife are protected.
  • Aug 8, 2021

    By ChuckAnn D
    8/8/21 Update to previous 1 star review. App works now. Better than it ever has actually. It connects much faster. It used to be that it took so long time to connect that by the time I got to the disarm screen we were in the house & could disarm the alarm on the wall panel. Then it stopped working all together and would never connect. So I lowered the review last month to 1 star. Raising the review to 4 stars now. It almost always connects quickly after opening the app & it's very convenient.
  • Aug 25, 2021

    By NYQT
    There's a lag in this app, I could set the alarm and I sometimes get a notification 20 minutes later on my phone. If I set the stay alarm and someone tries to break in I'm afraid I might not get the notification on my until it's too late.
  • Sep 7, 2021

    By Christine Anderson
    So convenient to use. Love being able to control the system from anywhere. Can be a little slow at times.
  • A Good App But I Have a Suggestion Aug 30, 2017

    By okie79
    We have had very good experiences with this app and our Honeywell system in general. I like the feature that reminds you to arm the system as you travel away from home-but those alerts can come too frequently and can be a pain to listen to at times. One suggestion: it would be nice if the app were able to automatically arm and disarm the house at the same times each night. There are times we can't arm the system as there will be a pet-sitter coming in each day while we are on vacation. I just can't count on folks to understand how to disarm then arm the system when they come and go. If, however, I could set the system to auto-arm itself at midnight and auto-disarm at 6AM (when there is little chance of pet-sitters yet higher chance of break-ins) I would feel more at ease while traveling.
  • Jul 28, 2021

    By Melvin Henry
    I have used this app for about 3 years. This app works as expected. However, sometimes it doesn't connect.
  • Camera clips Jul 7, 2018

    By 56 Norm
    Clips are poor as the clips are miminual, for example, when a car stops at the house, the clip shows the person at the step, instead of getting out of the car, moving towards the house, nor does the clip show the person walking off the steps, getting into the car and driving off. We had Comcast before and regret leaving Comcast. A company that does not specialize in security is higher ranking than Ackerman, (at the least Comcast clips detailed the events)a quote unquote security company!!! Shame, shame, shame!!! Your rating no stars. In addition, we were charged for camera service for one month and we did not have the camera. And, we did not receive the credit the sale associate stated we would receive ( you know who you are)!!! Ackerman gets a No star rating!!!
  • Aug 26, 2021

    By JoJo Quigley
    A few days ago the app stopped working, but worked after I uninstalled and reinstalled the app. Then it stopped working today and I could not get it to work. I called my internet service provider who fixed something remotely. Now it is working.
  • Slow slower slowest Jun 12, 2021

    By iPad Paul
    Update: I tried delete-reboot-reinstall and turned off Touch-ID and now the app seems to be less laggy, but the server still seems very slow and the connection between the server and my alarm is even slower. Anyway, at least now I can get logged in before it times out and it basically works. Previous Review: My guess is that the problem is a poorly written app that grinds away slowly on the phone which in turn is trying to connect to an egregiously slow server and the combined poor performance results in a time-out failure before you can even get connected. I pay my alarm provider a lot for this service and I’m not going to do that for much longer. Honeywell is not doing their brand any favors here. My next system will probably be one of those diy systems (I had one of those in my last home and it worked better than this one.)
  • Jul 25, 2021

    By Shelley Williamson
    App sometimes slow or doesn't work at times would be nice if cameras worked longer clips over all good company
  • Great app, but Apple Watch crashes make it 2 stars Jan 31, 2018

    By Ross Holcombe
    I use this app on my phone and Apple Watch to arm and disarm my home security system. It works flawlessly on my phone, but the latest version has been very buggy on my watch. The app frequently crashes, times out, or fails to arm the security system. More than 75% of the time I am unable to set the security system from my watch. It used to work flawlessly in previous versions, but after the most recent updates has it started failing more than it works. And this is on a series 3 Apple Watch, the latest hardware. I tried to reach out to customer support to ask about these crashes, but in order to send them an email they require you to opt in to future marketing communications. I guess it’s not that big a deal to click “unsubscribe” once I start getting them, but it’s still pretty scummy that they can’t reply to my email without also making me consent to getting marketing communications at the same time. I hope that this app is fixed for my Apple Watch in future updates. Until then, it’s basically unusable on the watch for me.
  • Inconvenienced Mar 9, 2018

    By Ilikenewme
    As a new owner, we got an installation for the security panel which stopped working after two weeks. The guy who previously installed it came back and was very nice about the issue and reinstalled a new panel. About a week later, the events to see previous movement from the doorbell doesn’t work. I called to figure out what was the issue and the lady joked on the phone with me talking about how I need a Ring type camera system which I have no idea what she was talking about. Seriously, unprofessional. She stated that the entire issue seems to be down and that they are working on it, however she wasn’t able to assist me since I wasn’t home. I’m patient enough where I can understand issues, however, this is a security company that clearly has made a horrible first impression especially with not having the system for a month and two complications happening. Not only that, I get a representative on the phone joking about me needing a Ring door bell instead. Super inconvenienced, don’t feel like my house is secure, really want to drop them if I can any other issues within the next week.
  • Slow Mar 15, 2018

    By tiquinha
    Response time for the app is a bit sluggish. The geofence option for alarm reminder is nice but I frequently find myself 5-7 miles (or ten minutes or so) beyond the limit before it sends a reminder. I guess if I am walking it would be a shorter distance (sarcasm). Update: has been a while since the first review. With the new appearance, I had hoped for better improvement on the geofence. Instead, it seems even less reliable. I would guess the average response time has worsened. I found myself 20-25 minutes outside the fence several times before a response. Once I was more than 20 miles out. Once I didn't receive a response until I reentered and left again. Is this a difficult functionality? Update 2.0. Wow. First time in weeks I suddenly start getting notifications that I left my geofence. Problem is that I left it 45 minutes before and I returned 30 minutes before the notification. So would anyone in the company like to make a comment about how this is being resolved? Because right now, it isn’t giving any advantage to have notifications.
  • Sep 6, 2021

    By Gaston Ramirez
    Decent user interface. The app has sent me dozens of notifications about reviewing. Only option to decline is 'not now'. So here's your damn review Ya nag.
  • Frustrating!! Aug 3, 2018

    By tonster01
    Hello! I’m a homeowner with your Honeywell system, who is very frustrated. Well, I guess I should be thankful that the basic system seems to be stable, and operates normally, but when I try to use the remote features, like the TC2.0 app, it’s got a lot of issues. EVERY time I leave my designated geofence area, it will notify me that I have left my house unarmed, when in fact, I haven’t. Of course, I always have to go into the app and verify, and when I open the app, the first page is ALWAYS green, saying “disarmed”. I must go further, to the keyboard feature, where it always confirms that I have in fact armed the system. Can’t anything I spend tons of money on, just work likening ya supposed to? ( p.s. my security cameras are inaccessible while away from my personal high speed internet at home. They need a tremendous amount of bandwidth, and hardly any place else on earth, other than my home, has what it takes to see my cameras. I should have gotten Simply Safe!!)
  • Jul 25, 2021

    By Rick Dovali
    This app sucks! We originally got a security system through SRT here in our area. And the only way to see the security cameras is by using this app. It takes forever to load , and the cameras don't connect the majority of the time. If Im Away from my home and want to check on the safety of my family its extremely difficult because it won't load half the time . God forbid there is EVER an emergency at home because this system and app would be the death of us all !
  • Jul 27, 2021

    By Just-N-Tyme Automotive
    If it actually opens, it's insanely slow operating and for the most part, it just doesn't work well at all. It says it's setting the alarm, and just spins and spins and spins, never finishing. Close the app, open the app and the alarm is apparently set. Yet, it never tells you it's set. At this moment, the app won't actually let me log in, which is super inconvenient considering I need to use my panel remotely! This app sucks and hasn't changed in over a year.
  • Extremely not happy customer Nov 6, 2019

    By Dunket123
    I have had the alarm system for abt 3 yrs now. The alarm part works fine. The camera they could never get to work.. could not connect to my Wifi for some reason. The first attempt to get a camera was abt a year ago, I believe.. they took the camera back down and took it with them.. due to not being able to connect camera to my WiFi. Mind u, my WiFi works perfectly fine with every other wireless product I have had.. so I thought I’d give it another try and called them back out to try to install another camera before I was to leave for out of state for 10 days.. I’m goin to cut to the chase.. once again they couldn’t connect to WiFi and blamed it on att.. so att gave me new router and said everything looked good and in working order. Tried to get a tech back before leaving for vaca and after 2 hrs on phone and climbing up and down ladder trying things the guy on the phone was having me try, I asked to speak with a supervisor.. They could not get tech there before I was to depart so I argued to let me out of contract so I could go elsewhere and they refused..and needless to say, myhouse was robbed and glass sliding door busted out while I was gone. Would have been nice to have a camera working.. I’m still contemplating taking my police report and suing them for the price to replace door ( which I obviously had to do immediately upon arriving home) and my stolen property.. I definitely would NOT recommend amp or total connect.
  • Jul 26, 2021

    By Amy Wilson
    The app does seem to be working like it use to.. alot of "it's taking longer than expected" and we end up just walking in and shutting it off or the other issue when leaving and forgot to set it on the way out...were unable to for the same reason!! It shows it's updated I don't know what else to do at this point besides delete the app all together!!
  • Bad user interface and worse functionality Jan 2, 2021

    By Kensingtonuser
    From 2021: still terrible. The same problems with functionality persist two years after my first review. Now even worse. The programmed events do not work. I have programmed a Monday through Friday open/close schedule. Every Wednesday at 1pm the system moves the temperature to the “off” hours temperature so into he winter we get cold and the summer we are burning up and have to go manually adjust the thermostats. Most days the program does. It turn on in the mornings. In the summer not a big deal, the AC catches up fast, but in the winter, my business is cold for two hours if I do not remember to raise the heat from the app while I’m still at home. My contractor that installed the product has been unable to figure out the problem. Totally unacceptable. I am building a second office and have instructed the contractor that we will not be using this product! From 2018: I have used this app for over a year and a half for my business. When controlling the HVAC it won’t accept a change in temp or fan setting on the first try. It has always required a second change before actually updating. The scheduling options are limited and time consuming to edit. The “circ” setting on the compatible wall mount control panel is not available in the programming options. I thought there would be an update to address this but still having the same issues I’ve had since day 1.
  • Sep 2, 2021

    By Carlo Stringari
    Poor connection. More than 80% of the time it is unusable. Auto sync is an awful add on. Geo fence does. Ot work. You can't use finger print log in as it will not connect to the panel.
  • Hire New Developers Nov 7, 2018

    By mjmacinhack
    Every new version of this app is better than the next one. In other words, it just keeps getting worse. Sensor bypassing used to be simple, intuitive, and right on the home screen on iPad. Now you have to go to a separate screen and even after bypassing sensors it is hard to tell if they are actually bypassed. How hard is that to get right? I would recommend working on connectivity issues which have plagued this app from the start rather than “tweaking” the UI which these current developers clearly understand little about. This app should be simple and intuitive to use and with rock solid connectivity. Currently it has neither. I paid hundreds of dollars for the hardware and am wondering if I will have to do that again with a different vendor just to get a decent iPhone / iPad app to control it? Come on Honeywell, hire some decent software developers! Update - this app has become unusable and rarely is able to connect to the panel anymore... Zone Data Error... Cannot Connect To Panel At This Time... This Junk DOES NOT WORK AT ALL ANYMORE!!! PERIOD!!! How hard is this to do Honeywell??? Hire some competent developers and fire the clowns that ruined this rather simple to do app. I am going to have to switch vendors for my security system ... I am paying for this!!!
  • Aug 31, 2021

    By Jeff Abelon
    DO NOT GET THIS APP, GO WITH ADT INSTEAD OR GET A DOG, MUCH MORE RELIABLE THAN THIS PIECE OF GARBAGE PROGRAM Back to being garbage with the last update, what's the point of having the app when it doesn't work correctly and I got walk to the other side of the house to arm the system.....STILL GARBAGE... SAW THERE WAS ANOTHER UPDATE , INSTALLED AND NOPE STILL JUNK , STILL HAS REPEATED CANT CONNECT ISSUES I HAVE TO ATTEMPT THE SAME ACTION 5 OR 6 TIMES TO GET IT TO WORK , DO NOT GET THIS APP
  • Aug 6, 2021

    By Pierre
    ZWave devices very erratic / unusable. Not sure where the signal gets lost between my phone and my pannel but this occurs often. This is very frustrating.
  • Customer support unresponsive; new app doesn’t allow control of sensors Jul 9, 2020

    By H8DUKE
    I upgraded to the new version of the TC 2.0 software. After upgrading, I can obtain a list of all the sensors, but I am unable to activate/bypass any of the sensors, if necessary. I contacted customer support through the app and received a Robo message referring me to the FAQ page. Obviously, if the FAQ page and answered my question, I would not have needed to actually contact “customer support“ to try and obtain a resolution. The only option that you have on the app is the FAQ page, or you can send a text through their app. Despite requesting a phone call to resolve it, I have not received one. I did receive, as part of my Robo response, a suggestion to contact my dealer. I made a point of explaining that I would not incur a site visit fee for a problem that obviously emanates from the app, only to be told by the service personnel that it is an app issue that they do not control. Very disappointing. I would note, that the website still works fine, but what is the point in having an app for convenience if you cannot perform the functions that you want/need to perform?

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