Facebook_pixel
Total Connect 2.0

Total Connect 2.0

Resideo Technologies, Inc.

A remote service app that provides control of your security system from anywhere

4.6 Ratings 195K+ Reviews 500K+ Downloads

Ratings & Reviews

Write a Review
  • Awesome Nov 22, 2018

    By Mr Fire Man
    I had this system installed in my home a couple years ago. We have two tuxedo touch keypad’s, thermostat, 4 cameras, and automated front door deadbolt, water sensors connected to my sump pumps. We have a bunch of lights and outlets connected to the system through Z wave technology. I’ve never seen a better system out there that doesn’t rely on your Wi-Fi is this is using a cellular radio so even when all the power goes out in the area our home and still protected unlike some of these do it yourself Systems you see on TV. I would recommend this to anybody because it’s amazing even the garage doors connected to it. We have what’s called a seen set up called going to bed that we click one button and it will go and close the garage door if it isn’t already, lock the front door, shut off a bunch of the lights including the outdoor lights, lower the temperature on the thermostat and armoire system. You cannot get all those features in one app with these do it yourself commercials we see so if anybody wants a real security system that is really going to work in the event of an emergency I would go with this one. Even all of the smoke detectors and carbon monoxide detectors in the home are connected to it so I know when the middle of the night if something happens emergency help is on the way and all four of my kids and my wife are protected.
  • Mar 3, 2021

    By Pamyla Burrack
    UPDATE: The 2 March 2021 update resolved the problem I reported in my previous review.. This app worked like a charm, until the most recent update (mid-February). Now I get an error message: "Device not responding. Please make sure it is connected." I can operate devices from my Lyric control panel, so devices ARE connected. The latest update is a MAJOR failure, and makes the system useless.
  • Feb 26, 2021

    By Tobey C
    I'm surprised to company like Honeywell doesn't do better with home automation. My phone app did stop working for the lights and devices this week I don't know when this happened I was out of town. It displays the status okay but I cannot use it for control. I have been using a Samsung hub for automation the last few months and it has been working great. I am not sure my next home security system will be based on a Honeywell controller.
  • Usable, not fully user-friendly or accessible. Jul 25, 2018

    By RonM7
    TC 2.0 has a host of helpful features. As a user of Voiceover screen-reader on Apple IOS, however, some of the buttons such as disarming and keypad are not labeled. In addition, I noticed the app shows a progress indicator after signing in, such that I am unable to arm the system from the app. This was not and issue with the previous version, but it seems to be now that I am unable to hear and activate the buttons for keypad, sensors, disarm, keypad. this happens randomly at some particular times. The progress indicator either keeps the app busy or masks the icons from voiceover speaking them also, in the my locations tab, it is somewhat difficult to determine via voice over whether the panel synch or user synch was complete. I thought this would resolve progress indicator, however it did not. other than that, the app is very helpful.
  • Marshall Miller, Canton, Ga Dec 19, 2017

    By GM1
    This app is mostly unresponsive, when I need it to work. Have been stranded and unable to turn off my alarm so I could get in the house. When it does work it takes way too long to turn off or turn on the alarm. It’s likely I will be dropping it and getting a standard remote soon. I do wonder if steel doors could be blocking the signal, but if I stand at the door long enough, it may eventually work. I’m sure what seems like a long time may only be a couple of minutes when it works, but it’s no competition for the remote that worked very well and from up to 50’ and inside my car. Well, I just updated the fix for Dec 18, and it seems to be working much better. I’ll try to use it for a few days and let you know if there’s improvement. Thanks for the update.
  • Apr 28, 2021

    By Glenn Allen
    This works very good. Remember you have to have service to set and clear the alarm signal. I am out in a "drop call" area. Works great most everywhere.
  • Apr 16, 2021

    By Theresa Williams
    UPDATE: still loving it. My husband had to adjust the volumn for the voice notification. It was a bit too loud for him. He had no problems making his personal preferences. Straight AWESOMENESS!!!
  • App is pretty good Oct 5, 2017

    By Belle822
    Still needs to be tweaked a bit, it’s still saving the same previously saved video instead of saving current selection 50%of the time (even after update that was supposed this correct that). It would be ever so helpful if the event list would indicate the date - month and day -as well as the time of day - if u r searching for a specific clip ( esp since it wouldn’t save to ur photos s properly) its VERY tedious w out date information ( it used to display, but no longer does). It is nice to be able to set or disarm from remote locations, and view camera images from anywhere u have a wi fi connection. I hope that it will still automatically display an alert if u have a low battery in one of ur sensors as the app did before this major format change.
  • OnPoint Security Jan 30, 2019

    By Bench Creek
    We have had our security system about a year and a half and love it. It is so easy to use. Today we added glass breakage to our system and a Nest video doorbell. Matt was our installer as he was for the initial installation. He did a great job as always and patiently explained everything to us. He doesn’t leave until you know how to use all of the options. And he is always only a phone call away! Isaiah was our initial salesman and Jed has also been to our home. Everyone is super and I highly recommend OnPoint Security to anyone interested in great reliable system which is very user friendly!
  • Mar 5, 2021

    By Jeff Abelon
    Update: Looks like they fixed the automation issue, thank you, I like the add and arrange widgets feature that was added........Well you guys broke it , nice work ..... I had to reinstall previous version to get back some of the automated functions.... How about you test this stuff before releasing it.
  • Awesome Nov 22, 2018

    By Mr Fire Man
    I had this system installed in my home a couple years ago. We have two tuxedo touch keypad’s, thermostat, 4 cameras, and automated front door deadbolt, water sensors connected to my sump pumps. We have a bunch of lights and outlets connected to the system through Z wave technology. I’ve never seen a better system out there that doesn’t rely on your Wi-Fi is this is using a cellular radio so even when all the power goes out in the area our home and still protected unlike some of these do it yourself Systems you see on TV. I would recommend this to anybody because it’s amazing even the garage doors connected to it. We have what’s called a seen set up called going to bed that we click one button and it will go and close the garage door if it isn’t already, lock the front door, shut off a bunch of the lights including the outdoor lights, lower the temperature on the thermostat and armoire system. You cannot get all those features in one app with these do it yourself commercials we see so if anybody wants a real security system that is really going to work in the event of an emergency I would go with this one. Even all of the smoke detectors and carbon monoxide detectors in the home are connected to it so I know when the middle of the night if something happens emergency help is on the way and all four of my kids and my wife are protected.
  • Mar 3, 2021

    By Pamyla Burrack
    UPDATE: The 2 March 2021 update resolved the problem I reported in my previous review.. This app worked like a charm, until the most recent update (mid-February). Now I get an error message: "Device not responding. Please make sure it is connected." I can operate devices from my Lyric control panel, so devices ARE connected. The latest update is a MAJOR failure, and makes the system useless.
  • Feb 26, 2021

    By Tobey C
    I'm surprised to company like Honeywell doesn't do better with home automation. My phone app did stop working for the lights and devices this week I don't know when this happened I was out of town. It displays the status okay but I cannot use it for control. I have been using a Samsung hub for automation the last few months and it has been working great. I am not sure my next home security system will be based on a Honeywell controller.
  • Usable, not fully user-friendly or accessible. Jul 25, 2018

    By RonM7
    TC 2.0 has a host of helpful features. As a user of Voiceover screen-reader on Apple IOS, however, some of the buttons such as disarming and keypad are not labeled. In addition, I noticed the app shows a progress indicator after signing in, such that I am unable to arm the system from the app. This was not and issue with the previous version, but it seems to be now that I am unable to hear and activate the buttons for keypad, sensors, disarm, keypad. this happens randomly at some particular times. The progress indicator either keeps the app busy or masks the icons from voiceover speaking them also, in the my locations tab, it is somewhat difficult to determine via voice over whether the panel synch or user synch was complete. I thought this would resolve progress indicator, however it did not. other than that, the app is very helpful.
  • Marshall Miller, Canton, Ga Dec 19, 2017

    By GM1
    This app is mostly unresponsive, when I need it to work. Have been stranded and unable to turn off my alarm so I could get in the house. When it does work it takes way too long to turn off or turn on the alarm. It’s likely I will be dropping it and getting a standard remote soon. I do wonder if steel doors could be blocking the signal, but if I stand at the door long enough, it may eventually work. I’m sure what seems like a long time may only be a couple of minutes when it works, but it’s no competition for the remote that worked very well and from up to 50’ and inside my car. Well, I just updated the fix for Dec 18, and it seems to be working much better. I’ll try to use it for a few days and let you know if there’s improvement. Thanks for the update.
  • Apr 28, 2021

    By Glenn Allen
    This works very good. Remember you have to have service to set and clear the alarm signal. I am out in a "drop call" area. Works great most everywhere.
  • Apr 16, 2021

    By Theresa Williams
    UPDATE: still loving it. My husband had to adjust the volumn for the voice notification. It was a bit too loud for him. He had no problems making his personal preferences. Straight AWESOMENESS!!!
  • App is pretty good Oct 5, 2017

    By Belle822
    Still needs to be tweaked a bit, it’s still saving the same previously saved video instead of saving current selection 50%of the time (even after update that was supposed this correct that). It would be ever so helpful if the event list would indicate the date - month and day -as well as the time of day - if u r searching for a specific clip ( esp since it wouldn’t save to ur photos s properly) its VERY tedious w out date information ( it used to display, but no longer does). It is nice to be able to set or disarm from remote locations, and view camera images from anywhere u have a wi fi connection. I hope that it will still automatically display an alert if u have a low battery in one of ur sensors as the app did before this major format change.
  • OnPoint Security Jan 30, 2019

    By Bench Creek
    We have had our security system about a year and a half and love it. It is so easy to use. Today we added glass breakage to our system and a Nest video doorbell. Matt was our installer as he was for the initial installation. He did a great job as always and patiently explained everything to us. He doesn’t leave until you know how to use all of the options. And he is always only a phone call away! Isaiah was our initial salesman and Jed has also been to our home. Everyone is super and I highly recommend OnPoint Security to anyone interested in great reliable system which is very user friendly!
  • Mar 5, 2021

    By Jeff Abelon
    Update: Looks like they fixed the automation issue, thank you, I like the add and arrange widgets feature that was added........Well you guys broke it , nice work ..... I had to reinstall previous version to get back some of the automated functions.... How about you test this stuff before releasing it.
  • May 1, 2021

    By Michael Giacomelli
    Summary: It's terrible. Password reset function simply does not work. "Try again later" for the last few weeks. Back when it let me login in, it could turn my alarm on/off, sometimes. Other times it gets stuck, or succeeds but doesn't realize it. Doesn't offer any real ability to configure the system either, which means the terrible Honeywell keypads are still needed. I like the idea but it's so half baked as to be useless.
  • Apr 27, 2021

    By Matthew Spiegel
    I wish I had not purchased their system. Since the app keeps bugging me for a new review here it is. They finally fixed the bug where you were locked out, even with your password, if the finger print reader fails. Now it is just a poor app. Connecting to your system is slow and unreliable. The app is little more than a virtual key panel. Unless you remember the secret button sequence to accomplish a task you are out of luck. In some cases it provides less information than the physical panel.
  • Extremely not happy customer Nov 6, 2019

    By Dunket123
    I have had the alarm system for abt 3 yrs now. The alarm part works fine. The camera they could never get to work.. could not connect to my Wifi for some reason. The first attempt to get a camera was abt a year ago, I believe.. they took the camera back down and took it with them.. due to not being able to connect camera to my WiFi. Mind u, my WiFi works perfectly fine with every other wireless product I have had.. so I thought I’d give it another try and called them back out to try to install another camera before I was to leave for out of state for 10 days.. I’m goin to cut to the chase.. once again they couldn’t connect to WiFi and blamed it on att.. so att gave me new router and said everything looked good and in working order. Tried to get a tech back before leaving for vaca and after 2 hrs on phone and climbing up and down ladder trying things the guy on the phone was having me try, I asked to speak with a supervisor.. They could not get tech there before I was to depart so I argued to let me out of contract so I could go elsewhere and they refused..and needless to say, myhouse was robbed and glass sliding door busted out while I was gone. Would have been nice to have a camera working.. I’m still contemplating taking my police report and suing them for the price to replace door ( which I obviously had to do immediately upon arriving home) and my stolen property.. I definitely would NOT recommend amp or total connect.
  • Bad user interface and worse functionality Jan 2, 2021

    By Kensingtonuser
    From 2021: still terrible. The same problems with functionality persist two years after my first review. Now even worse. The programmed events do not work. I have programmed a Monday through Friday open/close schedule. Every Wednesday at 1pm the system moves the temperature to the “off” hours temperature so into he winter we get cold and the summer we are burning up and have to go manually adjust the thermostats. Most days the program does. It turn on in the mornings. In the summer not a big deal, the AC catches up fast, but in the winter, my business is cold for two hours if I do not remember to raise the heat from the app while I’m still at home. My contractor that installed the product has been unable to figure out the problem. Totally unacceptable. I am building a second office and have instructed the contractor that we will not be using this product! From 2018: I have used this app for over a year and a half for my business. When controlling the HVAC it won’t accept a change in temp or fan setting on the first try. It has always required a second change before actually updating. The scheduling options are limited and time consuming to edit. The “circ” setting on the compatible wall mount control panel is not available in the programming options. I thought there would be an update to address this but still having the same issues I’ve had since day 1.
  • Feb 26, 2021

    By Angela Naomi
    The newest update totally messed up everything!!! Garage doors wont open or close any more. And now the app only opens for a split second before it crashes. Ive uninstalled and reinstalled a couple times, reset my phone but nothing fixes it. Its seriously DISAPPOINTING and annoying especially since everything worked perfectly until they updated it. Urghjj PLEASE FIX THIS!!!
  • Hire New Developers Nov 7, 2018

    By mjmacinhack
    Every new version of this app is better than the next one. In other words, it just keeps getting worse. Sensor bypassing used to be simple, intuitive, and right on the home screen on iPad. Now you have to go to a separate screen and even after bypassing sensors it is hard to tell if they are actually bypassed. How hard is that to get right? I would recommend working on connectivity issues which have plagued this app from the start rather than “tweaking” the UI which these current developers clearly understand little about. This app should be simple and intuitive to use and with rock solid connectivity. Currently it has neither. I paid hundreds of dollars for the hardware and am wondering if I will have to do that again with a different vendor just to get a decent iPhone / iPad app to control it? Come on Honeywell, hire some decent software developers! Update - this app has become unusable and rarely is able to connect to the panel anymore... Zone Data Error... Cannot Connect To Panel At This Time... This Junk DOES NOT WORK AT ALL ANYMORE!!! PERIOD!!! How hard is this to do Honeywell??? Hire some competent developers and fire the clowns that ruined this rather simple to do app. I am going to have to switch vendors for my security system ... I am paying for this!!!
  • Feb 25, 2021

    By Sheyi Ogundimu
    The app was working great until the latest update. Used to be able to open and close my garage doors and lock/unlock my doors. Now all of these have stopped working. Tried rebooting system everything I can think of to know avail. Very disappointed! They need to do better Beta testing before rolling out these updates.
  • Great app, but Apple Watch crashes make it 2 stars Jan 31, 2018

    By Ross Holcombe
    I use this app on my phone and Apple Watch to arm and disarm my home security system. It works flawlessly on my phone, but the latest version has been very buggy on my watch. The app frequently crashes, times out, or fails to arm the security system. More than 75% of the time I am unable to set the security system from my watch. It used to work flawlessly in previous versions, but after the most recent updates has it started failing more than it works. And this is on a series 3 Apple Watch, the latest hardware. I tried to reach out to customer support to ask about these crashes, but in order to send them an email they require you to opt in to future marketing communications. I guess it’s not that big a deal to click “unsubscribe” once I start getting them, but it’s still pretty scummy that they can’t reply to my email without also making me consent to getting marketing communications at the same time. I hope that this app is fixed for my Apple Watch in future updates. Until then, it’s basically unusable on the watch for me.
  • Mar 19, 2021

    By VINNY TALOTTA
    When adding a Z-Wave light switch to my Honeywell alarm system the problem I was having in the app was the icon would revert back to a garage instead of a light switch. The light switch icon was chosen first when opening app to add the light. Alarm company came out to update new firmware on the panel. They told me that they are having the same problem with all customers. So I'm not alone. Please advise. 2/24/21 I have not heard back from the developers. Still having the same problem. Please help
  • Inconvenienced Mar 9, 2018

    By Ilikenewme
    As a new owner, we got an installation for the security panel which stopped working after two weeks. The guy who previously installed it came back and was very nice about the issue and reinstalled a new panel. About a week later, the events to see previous movement from the doorbell doesn’t work. I called to figure out what was the issue and the lady joked on the phone with me talking about how I need a Ring type camera system which I have no idea what she was talking about. Seriously, unprofessional. She stated that the entire issue seems to be down and that they are working on it, however she wasn’t able to assist me since I wasn’t home. I’m patient enough where I can understand issues, however, this is a security company that clearly has made a horrible first impression especially with not having the system for a month and two complications happening. Not only that, I get a representative on the phone joking about me needing a Ring door bell instead. Super inconvenienced, don’t feel like my house is secure, really want to drop them if I can any other issues within the next week.

No reviews available

No reviews available

  • Usable, not fully user-friendly or accessible. Jul 25, 2018

    By RonM7
    TC 2.0 has a host of helpful features. As a user of Voiceover screen-reader on Apple IOS, however, some of the buttons such as disarming and keypad are not labeled. In addition, I noticed the app shows a progress indicator after signing in, such that I am unable to arm the system from the app. This was not and issue with the previous version, but it seems to be now that I am unable to hear and activate the buttons for keypad, sensors, disarm, keypad. this happens randomly at some particular times. The progress indicator either keeps the app busy or masks the icons from voiceover speaking them also, in the my locations tab, it is somewhat difficult to determine via voice over whether the panel synch or user synch was complete. I thought this would resolve progress indicator, however it did not. other than that, the app is very helpful.
  • Marshall Miller, Canton, Ga Dec 19, 2017

    By GM1
    This app is mostly unresponsive, when I need it to work. Have been stranded and unable to turn off my alarm so I could get in the house. When it does work it takes way too long to turn off or turn on the alarm. It’s likely I will be dropping it and getting a standard remote soon. I do wonder if steel doors could be blocking the signal, but if I stand at the door long enough, it may eventually work. I’m sure what seems like a long time may only be a couple of minutes when it works, but it’s no competition for the remote that worked very well and from up to 50’ and inside my car. Well, I just updated the fix for Dec 18, and it seems to be working much better. I’ll try to use it for a few days and let you know if there’s improvement. Thanks for the update.
  • Apr 28, 2021

    By Glenn Allen
    This works very good. Remember you have to have service to set and clear the alarm signal. I am out in a "drop call" area. Works great most everywhere.
  • Apr 16, 2021

    By Theresa Williams
    UPDATE: still loving it. My husband had to adjust the volumn for the voice notification. It was a bit too loud for him. He had no problems making his personal preferences. Straight AWESOMENESS!!!
  • App is pretty good Oct 5, 2017

    By Belle822
    Still needs to be tweaked a bit, it’s still saving the same previously saved video instead of saving current selection 50%of the time (even after update that was supposed this correct that). It would be ever so helpful if the event list would indicate the date - month and day -as well as the time of day - if u r searching for a specific clip ( esp since it wouldn’t save to ur photos s properly) its VERY tedious w out date information ( it used to display, but no longer does). It is nice to be able to set or disarm from remote locations, and view camera images from anywhere u have a wi fi connection. I hope that it will still automatically display an alert if u have a low battery in one of ur sensors as the app did before this major format change.
  • OnPoint Security Jan 30, 2019

    By Bench Creek
    We have had our security system about a year and a half and love it. It is so easy to use. Today we added glass breakage to our system and a Nest video doorbell. Matt was our installer as he was for the initial installation. He did a great job as always and patiently explained everything to us. He doesn’t leave until you know how to use all of the options. And he is always only a phone call away! Isaiah was our initial salesman and Jed has also been to our home. Everyone is super and I highly recommend OnPoint Security to anyone interested in great reliable system which is very user friendly!
  • Apr 18, 2021

    By Paul Gerrard
    Good app. Works well. I have alarm at my home and office and I can check both places easily and turn alarms on or off remotely. Very useful.
  • Awesome Nov 22, 2018

    By Mr Fire Man
    I had this system installed in my home a couple years ago. We have two tuxedo touch keypad’s, thermostat, 4 cameras, and automated front door deadbolt, water sensors connected to my sump pumps. We have a bunch of lights and outlets connected to the system through Z wave technology. I’ve never seen a better system out there that doesn’t rely on your Wi-Fi is this is using a cellular radio so even when all the power goes out in the area our home and still protected unlike some of these do it yourself Systems you see on TV. I would recommend this to anybody because it’s amazing even the garage doors connected to it. We have what’s called a seen set up called going to bed that we click one button and it will go and close the garage door if it isn’t already, lock the front door, shut off a bunch of the lights including the outdoor lights, lower the temperature on the thermostat and armoire system. You cannot get all those features in one app with these do it yourself commercials we see so if anybody wants a real security system that is really going to work in the event of an emergency I would go with this one. Even all of the smoke detectors and carbon monoxide detectors in the home are connected to it so I know when the middle of the night if something happens emergency help is on the way and all four of my kids and my wife are protected.
  • Mar 5, 2021

    By Jeff Abelon
    Update: Looks like they fixed the automation issue, thank you, I like the add and arrange widgets feature that was added........Well you guys broke it , nice work ..... I had to reinstall previous version to get back some of the automated functions.... How about you test this stuff before releasing it.
  • A Good App But I Have a Suggestion Aug 30, 2017

    By okie79
    We have had very good experiences with this app and our Honeywell system in general. I like the feature that reminds you to arm the system as you travel away from home-but those alerts can come too frequently and can be a pain to listen to at times. One suggestion: it would be nice if the app were able to automatically arm and disarm the house at the same times each night. There are times we can't arm the system as there will be a pet-sitter coming in each day while we are on vacation. I just can't count on folks to understand how to disarm then arm the system when they come and go. If, however, I could set the system to auto-arm itself at midnight and auto-disarm at 6AM (when there is little chance of pet-sitters yet higher chance of break-ins) I would feel more at ease while traveling.
  • Camera clips Jul 7, 2018

    By 56 Norm
    Clips are poor as the clips are miminual, for example, when a car stops at the house, the clip shows the person at the step, instead of getting out of the car, moving towards the house, nor does the clip show the person walking off the steps, getting into the car and driving off. We had Comcast before and regret leaving Comcast. A company that does not specialize in security is higher ranking than Ackerman, (at the least Comcast clips detailed the events)a quote unquote security company!!! Shame, shame, shame!!! Your rating no stars. In addition, we were charged for camera service for one month and we did not have the camera. And, we did not receive the credit the sale associate stated we would receive ( you know who you are)!!! Ackerman gets a No star rating!!!
  • Decent functionality, but it needs work Oct 28, 2019

    By Bookem4096
    I had my system upgraded a few years back and have been using the TC app for a while now. I use it on my alarm system only. It has two partition which the app now recognizes, which it good, but adding new users does not seem to work anymore. When I add a new user, it says I need to “manually sync users”. I read all of the help, and it says I should have a “sync panel” button, and a “Sync Users” button. I only ever get the “Sync Panel” button. I sync the panel, and the user screen says still says “not sync’ed” and no user gets added. I might have to pull out the instruction book and add new users manually and if you thought the interface on the app was bad, wait until you try the interface on the alarm panel!
  • Mar 5, 2021

    By Pierre
    Since last update, I can't control my zwave devices. I can see their state but can't turn on or off any device. Since this was fixed promptly by the App writer I am changing my rating. Thanks.
  • Mar 3, 2021

    By Pamyla Burrack
    UPDATE: The 2 March 2021 update resolved the problem I reported in my previous review.. This app worked like a charm, until the most recent update (mid-February). Now I get an error message: "Device not responding. Please make sure it is connected." I can operate devices from my Lyric control panel, so devices ARE connected. The latest update is a MAJOR failure, and makes the system useless.
  • Feb 26, 2021

    By Tobey C
    I'm surprised to company like Honeywell doesn't do better with home automation. My phone app did stop working for the lights and devices this week I don't know when this happened I was out of town. It displays the status okay but I cannot use it for control. I have been using a Samsung hub for automation the last few months and it has been working great. I am not sure my next home security system will be based on a Honeywell controller.
  • Mar 2, 2021

    By j wink
    The March 2 update finally fixed the broken zwave devices that was broken in Feb update. One minor bug is that sometimes the light switches show on in the app but are really off. Or vice versa. Bring back the color to the app. Alexa is supported. Why isn't google home supported ?
  • Apr 27, 2021

    By Matthew Spiegel
    I wish I had not purchased their system. Since the app keeps bugging me for a new review here it is. They finally fixed the bug where you were locked out, even with your password, if the finger print reader fails. Now it is just a poor app. Connecting to your system is slow and unreliable. The app is little more than a virtual key panel. Unless you remember the secret button sequence to accomplish a task you are out of luck. In some cases it provides less information than the physical panel.
  • Feb 25, 2021

    By Sheyi Ogundimu
    The app was working great until the latest update. Used to be able to open and close my garage doors and lock/unlock my doors. Now all of these have stopped working. Tried rebooting system everything I can think of to know avail. Very disappointed! They need to do better Beta testing before rolling out these updates.
  • Great app, but Apple Watch crashes make it 2 stars Jan 31, 2018

    By Ross Holcombe
    I use this app on my phone and Apple Watch to arm and disarm my home security system. It works flawlessly on my phone, but the latest version has been very buggy on my watch. The app frequently crashes, times out, or fails to arm the security system. More than 75% of the time I am unable to set the security system from my watch. It used to work flawlessly in previous versions, but after the most recent updates has it started failing more than it works. And this is on a series 3 Apple Watch, the latest hardware. I tried to reach out to customer support to ask about these crashes, but in order to send them an email they require you to opt in to future marketing communications. I guess it’s not that big a deal to click “unsubscribe” once I start getting them, but it’s still pretty scummy that they can’t reply to my email without also making me consent to getting marketing communications at the same time. I hope that this app is fixed for my Apple Watch in future updates. Until then, it’s basically unusable on the watch for me.
  • Inconvenienced Mar 9, 2018

    By Ilikenewme
    As a new owner, we got an installation for the security panel which stopped working after two weeks. The guy who previously installed it came back and was very nice about the issue and reinstalled a new panel. About a week later, the events to see previous movement from the doorbell doesn’t work. I called to figure out what was the issue and the lady joked on the phone with me talking about how I need a Ring type camera system which I have no idea what she was talking about. Seriously, unprofessional. She stated that the entire issue seems to be down and that they are working on it, however she wasn’t able to assist me since I wasn’t home. I’m patient enough where I can understand issues, however, this is a security company that clearly has made a horrible first impression especially with not having the system for a month and two complications happening. Not only that, I get a representative on the phone joking about me needing a Ring door bell instead. Super inconvenienced, don’t feel like my house is secure, really want to drop them if I can any other issues within the next week.
  • Slow Mar 15, 2018

    By tiquinha
    Response time for the app is a bit sluggish. The geofence option for alarm reminder is nice but I frequently find myself 5-7 miles (or ten minutes or so) beyond the limit before it sends a reminder. I guess if I am walking it would be a shorter distance (sarcasm). Update: has been a while since the first review. With the new appearance, I had hoped for better improvement on the geofence. Instead, it seems even less reliable. I would guess the average response time has worsened. I found myself 20-25 minutes outside the fence several times before a response. Once I was more than 20 miles out. Once I didn't receive a response until I reentered and left again. Is this a difficult functionality? Update 2.0. Wow. First time in weeks I suddenly start getting notifications that I left my geofence. Problem is that I left it 45 minutes before and I returned 30 minutes before the notification. So would anyone in the company like to make a comment about how this is being resolved? Because right now, it isn’t giving any advantage to have notifications.
  • Mar 18, 2021

    By Alex Loiro
    There is a problem with the app, for a couple of weeks now, the activity log is not working properly. It only shows records armed away or armed stay, it is no longer showing disarmed and I cannot keep track of when people are coming in to the house. This is a problem, can you explain why and or how to fix it. I don't see any updates for me to click on. Thanks
  • Frustrating!! Aug 3, 2018

    By tonster01
    Hello! I’m a homeowner with your Honeywell system, who is very frustrated. Well, I guess I should be thankful that the basic system seems to be stable, and operates normally, but when I try to use the remote features, like the TC2.0 app, it’s got a lot of issues. EVERY time I leave my designated geofence area, it will notify me that I have left my house unarmed, when in fact, I haven’t. Of course, I always have to go into the app and verify, and when I open the app, the first page is ALWAYS green, saying “disarmed”. I must go further, to the keyboard feature, where it always confirms that I have in fact armed the system. Can’t anything I spend tons of money on, just work likening ya supposed to? ( p.s. my security cameras are inaccessible while away from my personal high speed internet at home. They need a tremendous amount of bandwidth, and hardly any place else on earth, other than my home, has what it takes to see my cameras. I should have gotten Simply Safe!!)
  • Feb 25, 2021

    By Lori Salo
    My app was just updated and now I can't control my smart switches. The error is not connected. Which is false because I can still control them from the panel. Not to mention my husband has the app and it was not updated and it works just fine. Find a solution!
  • Constant camera problems Apr 2, 2018

    By Roseok
    The alarm system is ok except it takes forever to connect with the panel. My problem is the cameras. When first installed I kept getting knocked off wifi. The techs said there was no correlation but when I unplugged the cameras the WiFi was fine. I increased the modem speed which solved that problem. I still don’t get events half the time even though my dog is home and I know there should be events. 10 second views are too short. Night vision doesn’t show and I know my dog is peeing in the den. The techs with the security company can’t contact tech support because of hold time. Very disappointing to say the least. UPDATE Still having the same issues. Customer support wanted me to email them giving details, which I did, but no response to my email. It appears Customer support is no better than their app. Looks like I need a new service!
  • May 1, 2021

    By Michael Giacomelli
    Summary: It's terrible. Password reset function simply does not work. "Try again later" for the last few weeks. Back when it let me login in, it could turn my alarm on/off, sometimes. Other times it gets stuck, or succeeds but doesn't realize it. Doesn't offer any real ability to configure the system either, which means the terrible Honeywell keypads are still needed. I like the idea but it's so half baked as to be useless.
  • Extremely not happy customer Nov 6, 2019

    By Dunket123
    I have had the alarm system for abt 3 yrs now. The alarm part works fine. The camera they could never get to work.. could not connect to my Wifi for some reason. The first attempt to get a camera was abt a year ago, I believe.. they took the camera back down and took it with them.. due to not being able to connect camera to my WiFi. Mind u, my WiFi works perfectly fine with every other wireless product I have had.. so I thought I’d give it another try and called them back out to try to install another camera before I was to leave for out of state for 10 days.. I’m goin to cut to the chase.. once again they couldn’t connect to WiFi and blamed it on att.. so att gave me new router and said everything looked good and in working order. Tried to get a tech back before leaving for vaca and after 2 hrs on phone and climbing up and down ladder trying things the guy on the phone was having me try, I asked to speak with a supervisor.. They could not get tech there before I was to depart so I argued to let me out of contract so I could go elsewhere and they refused..and needless to say, myhouse was robbed and glass sliding door busted out while I was gone. Would have been nice to have a camera working.. I’m still contemplating taking my police report and suing them for the price to replace door ( which I obviously had to do immediately upon arriving home) and my stolen property.. I definitely would NOT recommend amp or total connect.
  • Bad user interface and worse functionality Jan 2, 2021

    By Kensingtonuser
    From 2021: still terrible. The same problems with functionality persist two years after my first review. Now even worse. The programmed events do not work. I have programmed a Monday through Friday open/close schedule. Every Wednesday at 1pm the system moves the temperature to the “off” hours temperature so into he winter we get cold and the summer we are burning up and have to go manually adjust the thermostats. Most days the program does. It turn on in the mornings. In the summer not a big deal, the AC catches up fast, but in the winter, my business is cold for two hours if I do not remember to raise the heat from the app while I’m still at home. My contractor that installed the product has been unable to figure out the problem. Totally unacceptable. I am building a second office and have instructed the contractor that we will not be using this product! From 2018: I have used this app for over a year and a half for my business. When controlling the HVAC it won’t accept a change in temp or fan setting on the first try. It has always required a second change before actually updating. The scheduling options are limited and time consuming to edit. The “circ” setting on the compatible wall mount control panel is not available in the programming options. I thought there would be an update to address this but still having the same issues I’ve had since day 1.
  • Feb 26, 2021

    By Angela Naomi
    The newest update totally messed up everything!!! Garage doors wont open or close any more. And now the app only opens for a split second before it crashes. Ive uninstalled and reinstalled a couple times, reset my phone but nothing fixes it. Its seriously DISAPPOINTING and annoying especially since everything worked perfectly until they updated it. Urghjj PLEASE FIX THIS!!!
  • Hire New Developers Nov 7, 2018

    By mjmacinhack
    Every new version of this app is better than the next one. In other words, it just keeps getting worse. Sensor bypassing used to be simple, intuitive, and right on the home screen on iPad. Now you have to go to a separate screen and even after bypassing sensors it is hard to tell if they are actually bypassed. How hard is that to get right? I would recommend working on connectivity issues which have plagued this app from the start rather than “tweaking” the UI which these current developers clearly understand little about. This app should be simple and intuitive to use and with rock solid connectivity. Currently it has neither. I paid hundreds of dollars for the hardware and am wondering if I will have to do that again with a different vendor just to get a decent iPhone / iPad app to control it? Come on Honeywell, hire some decent software developers! Update - this app has become unusable and rarely is able to connect to the panel anymore... Zone Data Error... Cannot Connect To Panel At This Time... This Junk DOES NOT WORK AT ALL ANYMORE!!! PERIOD!!! How hard is this to do Honeywell??? Hire some competent developers and fire the clowns that ruined this rather simple to do app. I am going to have to switch vendors for my security system ... I am paying for this!!!
  • Mar 19, 2021

    By VINNY TALOTTA
    When adding a Z-Wave light switch to my Honeywell alarm system the problem I was having in the app was the icon would revert back to a garage instead of a light switch. The light switch icon was chosen first when opening app to add the light. Alarm company came out to update new firmware on the panel. They told me that they are having the same problem with all customers. So I'm not alone. Please advise. 2/24/21 I have not heard back from the developers. Still having the same problem. Please help
  • May 1, 2021

    By Mary Minuto
    been 2 months i can no longer log into the app to disarm my home. always get the message " taking longer than expected". tried resetting password, logging in and out...same old story. developer should try to fix this bug asap
  • Feb 25, 2021

    By Ned Wilson
    I've always had issues with this app, but the latest has killed all control the app has for everything. I can only see what was turned on or off , what the temperature is set at, and the camera video when triggered. It's a useless app now. Does absolutely nothing.
  • Customer support unresponsive; new app doesn’t allow control of sensors Jul 9, 2020

    By H8DUKE
    I upgraded to the new version of the TC 2.0 software. After upgrading, I can obtain a list of all the sensors, but I am unable to activate/bypass any of the sensors, if necessary. I contacted customer support through the app and received a Robo message referring me to the FAQ page. Obviously, if the FAQ page and answered my question, I would not have needed to actually contact “customer support“ to try and obtain a resolution. The only option that you have on the app is the FAQ page, or you can send a text through their app. Despite requesting a phone call to resolve it, I have not received one. I did receive, as part of my Robo response, a suggestion to contact my dealer. I made a point of explaining that I would not incur a site visit fee for a problem that obviously emanates from the app, only to be told by the service personnel that it is an app issue that they do not control. Very disappointing. I would note, that the website still works fine, but what is the point in having an app for convenience if you cannot perform the functions that you want/need to perform?
  • Mar 2, 2021

    By Warren Vinzant
    Buggy and slow. Won't control devices. Says can't connect. Our professional installer says that the app is buggy and is supposed to be getting fixed. However for the amount of money for all of this equipment it is a waste of time and effort and money

What’s Groovy

What’s Subpar

Loading...