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TokyoCatch

TokyoCatch

MoveFast LLC

Win real prizes! | Crane game

3.0 Ratings 227+ Reviews 10K+ Downloads

About TokyoCatch

Win real prizes! | Crane game
see more about TokyoCatch

Ratings & Reviews

3.0
227+ Ratings
  1. 5
    39+%
  2. 4
    9+%
  3. 3
    4+%
  4. 2
    10+%
  5. 1
    37+%
Write a Review
  • From amazing to plain theft Jun 15, 2020

    By badkarma42
    (REMINDER TO ALWAYS RECORD YOUR GAMES) I found this app/game from its sister company. I was like hey that’s cool. I tried it and spent around $10 trying to figure out what was going on. Once I got the hang of it it was pretty fun and got a lot of cool stuff. The thing is, prices went up. Instead of $3 dollar plays it was now $6 plays. ($ to gems) so that was kind of annoying but I decided to just play a bit more sparingly. Suddenly there was an influx of what people are calling “Snipers” or people who wait for you to leave your game to finish off the prize. This is kind of mean but it’s part of the game, it makes sense. What doesn’t help is the janky app. You’ll sometimes be kicked out because of a failed timer and lose your prize. I’ve lost over probably $100 on mistakes from the app. Disputing is good when the app messes up but if you don’t have a recording, they’ll basically just say “Oopsie whoopsies! sorry you lost your money but we are not legally bounded to help you!” So it’s super infuriating, borderline theft. So my recommendation, don’t get this app. You’ll have to spend around $60 per prize if you are the first person to play the crane, but you cannot leave your game for ANYTHING. Someone will steal your prize. If you don’t want to spend $60+ Sadly, you’ll have to prey on other clueless players. Not cool though.
    more
  • Jan 9, 2021

    By Summer Cannon
    I've really been enjoying this claw game!!! I have put in some money for out of pocket plays, but the free plays earned daily are also a huge opportunity for wins!
  • Super cute game Feb 19, 2020

    By rarer202020
    I won a prize from the free credits 🥳 which is amazing, thank you! It would be great to have more of a selection of the prizes or a stronger claw that can actually handle the weight of blankets or heavy boxed figures. Go for the small things and consider the weight of the items offered before you spend a lot of money 🥺
    more
  • Edit: Up the Support response! Feb 20, 2020

    By leanape09
    Edit: Support did respond to my message through email, allowing me to actually claim my prize. They sounded sincere in their message and I dont blame them fully for what happened. As they stated below, they were overwhelmed and I don’t doubt it. Since their response, I have placed the order for my item. Once received, I will edit again about the quality :) I played this throughout the Alpha and Beta stages and, during that time, everything was free. Of course you wouldn’t actually win anything, but it was still fun to just play. However, upon the actual release, it seemed as if support just went downhill. I, in particular, was going for a figurine after I’d spent about $10 on gems. The machine grabbed my prize and the way it landed it fell right out the front if the machine. I took screenshots and immediately sent an email to support, showing the exact time stamp when it happened, asking if I was still eligible to receive the prize or if I could have a refund and got absolutely nothing in return for WEEKS. Fast forward to a post I made on the forums STILL no one got back to me. That was back in December and I still haven't gotten any contact from support regarding anything related to the issue.
    more
  • Dec 20, 2020

    By Amanda Crespin
    This game is completely addicting but the prizes are very high quality! I have won a lot of prizes and I am very satisfied with them.
  • Dec 21, 2020

    By K B
    Avoid like the plague. Play a better crane app like JCM/DC7. TokyoCatch glitched & kicked me after several plays. I provided screenshot evidence to customer support of the technical error, they said everything was fine & wouldn't refund points. The error was blatant. I told them this reflected poorly on their company, & they promptly banned my account with 3 prizes in it. I was angry but polite. They took prizes from me that I won with $$ for criticizing their customer service. Be wary.
    more
  • Poor Service & Poor Customer Service Jun 13, 2020

    By £@[|<
    You will lose so many plays because the crane doesn’t respond, or because the crane moves while not showing any video. They will tell you it’s your internet connection, but I always wait until I see the bubble that says I have a good connection. For $2 a play, even one malfunction is unacceptable. Also, the customer service is terrible. When I complained that they didn’t send me the prizes that I actually won, just a different variety from the same crane, they had me jump through a lot of hoops, while giving meaningless platitudes. And finally a “I’ll check with our shipping department.” For the other prize, they told me to wait on the package whipped with Japan post in April. People move, so I have no expectation to ever see that. Only after persistent emails, did they add one of the items to my cart with no further reply. So, maybe, if you are annoying enough, they will sometimes throw you a bone to try to appease you. Don’t be me and try it, because the daily free plays, only to get addicted. You might not have a problem quitting, or you might spend hundreds of dollars trying to get that next dopamine rush. It’s not worth the risk; stick with free games.
    more
  • Oct 27, 2020

    By Beans
    I grabbed a plushie, then the crane just slides out once It started to go up. It doesnt even grab it. Plus its a weak plastic clamp.
  • Buggy game and bad customer service Jun 18, 2020

    By treescab
    I downloaded this app after I was interested in one of the prizes and have been a long time subscriber to Tokyo Treat. I bought a package of gems and was really only able to play 2 full times the other times I had lag and camera issues resulting in lost gameplay. Not just the expected lag, just the game fully not functioning. I even had a playthrough where I received a connection error and was booted and it still took my money. When I went to customer service about it they said they couldn’t refund my gems and that some prizes were harder to win. I mean yeah it’s going to be hard if It doesn’t function correctly. Absolutely disappointed in this experience and making sure anyone I know who was remotely interested knows this is a waste of time and money.
    more
  • WAS an awesome crane. Feb 20, 2020

    By Lame-Liz
    Edit: The claws have been nerfed to all hell, and you can barely pick up anything or move it. The only people that win now are snipers that wait for someone to spend $50 and give up. Pretty disappointing. I can’t describe how depressed I get when I spend $10 and the crane goes wacky or it doesn’t even move the item a centimeter. Toreba claws are stronger. I’m still waiting for my prizes, and the tracking numbers don’t seem to work. I’ve spent too much money and I think I’m going to delete the app once they arrive. Old review: This catcher is amazing. They don’t have tons of prizes yet, but the ones they do have are great. The shipping is free, which is refreshing as most crane games charge you an arm and a leg to ship. Thank you!
    more

No reviews available

  • Jan 9, 2021

    By Summer Cannon
    I've really been enjoying this claw game!!! I have put in some money for out of pocket plays, but the free plays earned daily are also a huge opportunity for wins!
  • Dec 20, 2020

    By Amanda Crespin
    This game is completely addicting but the prizes are very high quality! I have won a lot of prizes and I am very satisfied with them.
  • Dec 25, 2020

    By Mash Coco
    Reliable service and super fast shipping!
  • Dec 8, 2020

    By Elliot Crofts
    Brilliant app brilliant service all-round brilliant My favourite claw machine app and from the same people from the Monthly Japanese Sweet box "Tokyo Treats"
  • Nov 29, 2020

    By Letz Game
    Love this site they ship within 2 weeks, understandable as I'm in the UK and have lockdown.
  • Edit: Up the Support response! Feb 20, 2020

    By leanape09
    Edit: Support did respond to my message through email, allowing me to actually claim my prize. They sounded sincere in their message and I dont blame them fully for what happened. As they stated below, they were overwhelmed and I don’t doubt it. Since their response, I have placed the order for my item. Once received, I will edit again about the quality :) I played this throughout the Alpha and Beta stages and, during that time, everything was free. Of course you wouldn’t actually win anything, but it was still fun to just play. However, upon the actual release, it seemed as if support just went downhill. I, in particular, was going for a figurine after I’d spent about $10 on gems. The machine grabbed my prize and the way it landed it fell right out the front if the machine. I took screenshots and immediately sent an email to support, showing the exact time stamp when it happened, asking if I was still eligible to receive the prize or if I could have a refund and got absolutely nothing in return for WEEKS. Fast forward to a post I made on the forums STILL no one got back to me. That was back in December and I still haven&#39;t gotten any contact from support regarding anything related to the issue.
    more
  • Kind of Expensive, but Best Crane Game I’ve Tried Dec 18, 2020

    By pastelranger
    This app is a little pricey, and there aren’t many opportunities for free plays. There also isn’t much variety in the prizes. That being said, it’s the best Crane Game app I’ve played. The UI is more intuitive than most, and this game actually isn’t impossible to win like others I’ve tried. Also, the customer service is great! I had a game glitch out on me, and they refunded my play within the day. Great app! PS. If you’re having trouble, I recommend trying the browser version on your computer, the controls are a bit better.
    more
  • cute and good prizes but missing something Feb 13, 2020

    By dogshoe55
    i love the design of the app like visually, it’s very simple and clean (and cute!). although the selection is small rn i think the prizes offered are great, I just think the app would benefit from daily free plays or something because I haven’t felt incentivized to buy coins because I have zero coins, if I had a daily play that would make me feel like I could almost get something I’d probably actually buy coins
    more
  • Sep 17, 2020

    By David Sheedy
    The cranes here are generally much, MUCH stronger than you'll find in Toreba and our win-to-play rate is probably 4-5x from what we have there. The range of machines is far less, but the quality of prizes is consistently excellent. Costumer support is 1000x times better, in that it exists and have returned plays when lag was present, which is unfortunately the biggest problem so far and the reason for a dropped star. These games require patience and luck but with that you can have a great time
    more
  • Sep 24, 2020

    By April Cee
    So pieces of my original comment still stands, the connectivity is still it's lowest point. It is LOADS better than Toreba in terms of crane controls, quality of prizes and positive win ratios. The biggest selling point of TC is the support staff is responsive! Push a req for reposition? Done. Submit a dispute on a failed catch? Emailed within the same day. I'm really hoping connection really improves over time. This app is addicting.
    more
  • From amazing to plain theft Jun 15, 2020

    By badkarma42
    (REMINDER TO ALWAYS RECORD YOUR GAMES) I found this app/game from its sister company. I was like hey that’s cool. I tried it and spent around $10 trying to figure out what was going on. Once I got the hang of it it was pretty fun and got a lot of cool stuff. The thing is, prices went up. Instead of $3 dollar plays it was now $6 plays. ($ to gems) so that was kind of annoying but I decided to just play a bit more sparingly. Suddenly there was an influx of what people are calling “Snipers” or people who wait for you to leave your game to finish off the prize. This is kind of mean but it’s part of the game, it makes sense. What doesn’t help is the janky app. You’ll sometimes be kicked out because of a failed timer and lose your prize. I’ve lost over probably $100 on mistakes from the app. Disputing is good when the app messes up but if you don’t have a recording, they’ll basically just say “Oopsie whoopsies! sorry you lost your money but we are not legally bounded to help you!” So it’s super infuriating, borderline theft. So my recommendation, don’t get this app. You’ll have to spend around $60 per prize if you are the first person to play the crane, but you cannot leave your game for ANYTHING. Someone will steal your prize. If you don’t want to spend $60+ Sadly, you’ll have to prey on other clueless players. Not cool though.
    more
  • Super cute game Feb 19, 2020

    By rarer202020
    I won a prize from the free credits 🥳 which is amazing, thank you! It would be great to have more of a selection of the prizes or a stronger claw that can actually handle the weight of blankets or heavy boxed figures. Go for the small things and consider the weight of the items offered before you spend a lot of money 🥺
    more
  • Sep 1, 2020

    By Naomi Kouvelas
    Crashes quite a bit. Maybe some work needed on newer android versions. Thanks. Email sent to support regarding money I paid to play a game that crashes.
  • Sep 8, 2020

    By Romi
    crashes 24/7, like the rest of the reviews said. I'm sure this will be fixed, though. potentially a cute and fun game.
  • WAS an awesome crane. Feb 20, 2020

    By Lame-Liz
    Edit: The claws have been nerfed to all hell, and you can barely pick up anything or move it. The only people that win now are snipers that wait for someone to spend $50 and give up. Pretty disappointing. I can’t describe how depressed I get when I spend $10 and the crane goes wacky or it doesn’t even move the item a centimeter. Toreba claws are stronger. I’m still waiting for my prizes, and the tracking numbers don’t seem to work. I’ve spent too much money and I think I’m going to delete the app once they arrive. Old review: This catcher is amazing. They don’t have tons of prizes yet, but the ones they do have are great. The shipping is free, which is refreshing as most crane games charge you an arm and a leg to ship. Thank you!
    more
  • Dec 7, 2020

    By 2 smol
    It stopped working.. It won't let me open the app. Even reinstalling it. It wouldn't let me open app.. But somehow website works?
  • A no for me Feb 14, 2020

    By QueenCold
    Wanted to find an app similar to Toreba, but maybe a little cheaper and easier. Sadly this isn’t the app. It’s about as expensive and the machines are even harder. Not to mention the lag. The lag is just awful! Wasted $10 bucks on this game, but no more. There are no free tickets to try out machines so money is easily wasted. No incentive to keep playing. If there are free plays for paying members a lot of times they will use these plays to see how a machine works then sunk more money into the machine if the prize moves. I was just hoping for an alternative app to play claw machine games. I’m sad this is not it.
    more
  • Sep 24, 2020

    By Sharayah
    Not as laggy as other claw apps. Price is pretty steep tho for a single try. They seems to be running a free play for each day in September that you log in but I haven't once gotten a free play despite logging in. Game selection is a bit small. Room for improvement but interesting nonetheless
    more
  • Dec 21, 2020

    By K B
    Avoid like the plague. Play a better crane app like JCM/DC7. TokyoCatch glitched & kicked me after several plays. I provided screenshot evidence to customer support of the technical error, they said everything was fine & wouldn't refund points. The error was blatant. I told them this reflected poorly on their company, & they promptly banned my account with 3 prizes in it. I was angry but polite. They took prizes from me that I won with $$ for criticizing their customer service. Be wary.
    more
  • Poor Service & Poor Customer Service Jun 13, 2020

    By £@[|<
    You will lose so many plays because the crane doesn’t respond, or because the crane moves while not showing any video. They will tell you it’s your internet connection, but I always wait until I see the bubble that says I have a good connection. For $2 a play, even one malfunction is unacceptable. Also, the customer service is terrible. When I complained that they didn’t send me the prizes that I actually won, just a different variety from the same crane, they had me jump through a lot of hoops, while giving meaningless platitudes. And finally a “I’ll check with our shipping department.” For the other prize, they told me to wait on the package whipped with Japan post in April. People move, so I have no expectation to ever see that. Only after persistent emails, did they add one of the items to my cart with no further reply. So, maybe, if you are annoying enough, they will sometimes throw you a bone to try to appease you. Don’t be me and try it, because the daily free plays, only to get addicted. You might not have a problem quitting, or you might spend hundreds of dollars trying to get that next dopamine rush. It’s not worth the risk; stick with free games.
    more
  • Oct 27, 2020

    By Beans
    I grabbed a plushie, then the crane just slides out once It started to go up. It doesnt even grab it. Plus its a weak plastic clamp.
  • Buggy game and bad customer service Jun 18, 2020

    By treescab
    I downloaded this app after I was interested in one of the prizes and have been a long time subscriber to Tokyo Treat. I bought a package of gems and was really only able to play 2 full times the other times I had lag and camera issues resulting in lost gameplay. Not just the expected lag, just the game fully not functioning. I even had a playthrough where I received a connection error and was booted and it still took my money. When I went to customer service about it they said they couldn’t refund my gems and that some prizes were harder to win. I mean yeah it’s going to be hard if It doesn’t function correctly. Absolutely disappointed in this experience and making sure anyone I know who was remotely interested knows this is a waste of time and money.
    more
  • Never recieved winnings and they don’t respond to emails Jun 10, 2020

    By Dope a rope
    I spent a good bit of money, they drew me in where I almost had it and would spend until it dropped, I’ve won 5-6 items and only received 1 and it’s been 5 months. First time I questioned them I got a reply about how they apologize and will send via express shipping for free and credited my account maybe $6 worth of plays..... prize never came and that email was 2-3 months ago I have since emailed once a week or so and only get a automated reply and never a response... Highly advise against this app, sad because when I started I thought it had potential to be the best... Don’t hold your breath on your prizes or you’ll die waiting
    more

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