Ratings & Reviews

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  • img Community
    Why go to 3 different stores for construction supplies when you can find it all in one place right on your phone? Get construction materials delivered to your house and helpful design tips on demand.
    img by Christina
    2 years ago
  • img Community
    As a member of the deal curator team as well as a writer on here, I highly recommend this app. Not only does it have 100s of appliances from which to choose, they regularly have promo codes that you can use to save money.
    img by Sharon
    1 year ago
  • img Community
    My husband and I both have this app on our phones. Since becoming a part of the curator team, I have found at least 5 promo codes for this app, so it's a great way to save money when you are working on home improvements.
    img by Sharon
    1 year ago
  • img Community
    Usually, any DIY project will have you visiting at least 5 different shops and stores, looking for tools and materials. Things are so much easier when you can find everything in one place - online - and have it delivered to you in a day or two.
    img by Stefan
    1 year ago
  • img Community
    If you want to pick from over 100 different cabinet options from one place on your phone, this is one resource you can't miss out on. Turn your dream kitchen into a reality with just a few swipes.
    img by Stefan
    1 year ago
  • img Expert
    1. Image Search makes finding everything super simple. Snap a photo of what you need and instantly pull up a list of similar products for purchase
    2. No more searching for the paint aisle; just tap the location of a product and see a store map plotted for you, right on your mobile device
    3. Shop smart, work smarter with detailed product info, in-app demo videos, and live chat with the experts about the tools you need in and out of store
  • App couldn’t handle my needs Jun 25, 2020

    By rider on the storm 50
    I downloaded your app yesterday, hoping it would help me find and ship some items to store 742 in Chattanooga for pick up. The items are Vigoro plant props, 18“ and 36“. First of all, neither the app nor your website could find “Vigoro plant props“. So I was forced to call your toll-free number (I know this store sells these items because I’ve bought them there, but they weren’t in stock on Sunday) and after waiting on hold for 10 minutes the helpful rep gave me the “Internet number“ for the items. Now how was I supposed to know the Internet number? Your app and your website get a failing grade for not being able to find the item from the description of the actual product. So now I’ve already wasted 30 minutes of my precious time. I spent the next 30 minutes trying to get the app to let me order the items and ship them to store for pick up (after all, that’s one of the main features that Home Depot promotes as an app benefit), but the app simply refused to give me that option. I finally rang the store to talk to the manager to get some answers about the app’s failure to let me ship to store. He couldn’t help. But he did give me an eensy teensy bit of an idea of when the plant props might be shipped to his store. So Home Depot hasn’t helped me at all today, although it’s wasted 1 1/2 hours of my time. And now I’m required to ring the store every day to see whether the items are back in stock. Thanks, Home Depot. Sent from my iPhone
  • Mar 25, 2022

    By HornetTHN
    Decent app for looking through product. Can be a little difficult to find things as filter features aren't exactly intuitive. Having the ability to set a default pickup in store would be great. I set all the items to pick up in store at a certain location, exit the app and it goes to a different store about 20 more miles away from for some reason. Just let it stay to the store that I have set as my store.
  • Home Depot is the best Nov 24, 2020

    By The Old Guy in Chicago
    I shop mostly from Menards and Home Depot. Menards sells a lot of misc items like food, books, DVDs, etc and are okay on hardware items but for most hardware items, Home Depot is the best. They have the best tools and their hardware items are the most organized. Looking for a faucet washer part at Menards was almost impossible as half there stuff was in the wrong spots and was more expensive than Home Depot. Home Depot will cut pipe to the length you want and thread the ends. Also they will cut lumber to the size you want both length and width. Menards does not do that. They will cut a board to the length on a cross cutter saw but that is it only. The best thing is that Home Depot supports our veterans by giving them a 10% discount in store and they carry just about anything. They carry more major brands like Toro products where Menards doesn’t and as a general rule Home Depot employee’s seem more knowledgeable about how too fix something. The Home Depot has a computer to match your color that you need to match too while Menards you have to look at a color chart and then try to match to a close color that you need. As I said Home Depot is the best of the best.
  • So close to being a 5 star app Aug 20, 2018

    By dmanFC18
    I installed this app on a whim, not expecting much. Turns out it’s quite a great app, though not without flaws. The store inventory is awesome, as is the UPC scanning feature, and the ability to see your receipts when you link your credit cards. The image recognition seems like it could be useful, though in truth I haven’t found a good case for it. Even the real time SMS chat initiated from the app is awesome. I actually managed to chat with a real, live human being (or a really excellent AI bot). Now the warts: the shopping list experience is totally nonsensical. You can add items to an on-device list without creating an account or logging in, but you can’t manage the list in any way- not even delete items off the list. Imagine how frustrating it is to have a shopping list when you’re wandering the aisles, but have to mentally cross items off of as you pick them up off the shelves. Secondly, if you log in, you can create lists that persist across devices, but inexplicably, you have to use the desktop website to delete the items on it. Huh?!? Why?? Next problem: as you scroll to read product reviews, the view refreshes and forces you back to the top. Infuriating. HD, please push out an update to fix these issues. You’re so close to having a truly great app.
  • App couldn’t handle my needs Jun 25, 2020

    By rider on the storm 50
    I downloaded your app yesterday, hoping it would help me find and ship some items to store 742 in Chattanooga for pick up. The items are Vigoro plant props, 18“ and 36“. First of all, neither the app nor your website could find “Vigoro plant props“. So I was forced to call your toll-free number (I know this store sells these items because I’ve bought them there, but they weren’t in stock on Sunday) and after waiting on hold for 10 minutes the helpful rep gave me the “Internet number“ for the items. Now how was I supposed to know the Internet number? Your app and your website get a failing grade for not being able to find the item from the description of the actual product. So now I’ve already wasted 30 minutes of my precious time. I spent the next 30 minutes trying to get the app to let me order the items and ship them to store for pick up (after all, that’s one of the main features that Home Depot promotes as an app benefit), but the app simply refused to give me that option. I finally rang the store to talk to the manager to get some answers about the app’s failure to let me ship to store. He couldn’t help. But he did give me an eensy teensy bit of an idea of when the plant props might be shipped to his store. So Home Depot hasn’t helped me at all today, although it’s wasted 1 1/2 hours of my time. And now I’m required to ring the store every day to see whether the items are back in stock. Thanks, Home Depot. Sent from my iPhone
  • Mar 25, 2022

    By HornetTHN
    Decent app for looking through product. Can be a little difficult to find things as filter features aren't exactly intuitive. Having the ability to set a default pickup in store would be great. I set all the items to pick up in store at a certain location, exit the app and it goes to a different store about 20 more miles away from for some reason. Just let it stay to the store that I have set as my store.
  • Home Depot is the best Nov 24, 2020

    By The Old Guy in Chicago
    I shop mostly from Menards and Home Depot. Menards sells a lot of misc items like food, books, DVDs, etc and are okay on hardware items but for most hardware items, Home Depot is the best. They have the best tools and their hardware items are the most organized. Looking for a faucet washer part at Menards was almost impossible as half there stuff was in the wrong spots and was more expensive than Home Depot. Home Depot will cut pipe to the length you want and thread the ends. Also they will cut lumber to the size you want both length and width. Menards does not do that. They will cut a board to the length on a cross cutter saw but that is it only. The best thing is that Home Depot supports our veterans by giving them a 10% discount in store and they carry just about anything. They carry more major brands like Toro products where Menards doesn’t and as a general rule Home Depot employee’s seem more knowledgeable about how too fix something. The Home Depot has a computer to match your color that you need to match too while Menards you have to look at a color chart and then try to match to a close color that you need. As I said Home Depot is the best of the best.
  • So close to being a 5 star app Aug 20, 2018

    By dmanFC18
    I installed this app on a whim, not expecting much. Turns out it’s quite a great app, though not without flaws. The store inventory is awesome, as is the UPC scanning feature, and the ability to see your receipts when you link your credit cards. The image recognition seems like it could be useful, though in truth I haven’t found a good case for it. Even the real time SMS chat initiated from the app is awesome. I actually managed to chat with a real, live human being (or a really excellent AI bot). Now the warts: the shopping list experience is totally nonsensical. You can add items to an on-device list without creating an account or logging in, but you can’t manage the list in any way- not even delete items off the list. Imagine how frustrating it is to have a shopping list when you’re wandering the aisles, but have to mentally cross items off of as you pick them up off the shelves. Secondly, if you log in, you can create lists that persist across devices, but inexplicably, you have to use the desktop website to delete the items on it. Huh?!? Why?? Next problem: as you scroll to read product reviews, the view refreshes and forces you back to the top. Infuriating. HD, please push out an update to fix these issues. You’re so close to having a truly great app.
  • Dear sir I just love shopping with Home Depot You guys and girls are alsome Sep 14, 2020

    By ffanncy nancy
    I was shopping with you last week and I won’t to tell you how much the man in Doors MIKE he’s the greatest helper in the world I needed a skidding door off my dinning room but it’s not standard size of 72 by 80 Mine is smaller because it’s in my Double Wide mobile home He looked everywhere but couldn’t find one the size I needed He called me couple of times and went out of his way to help me I think he needs to be recognized for a good job done The manager also tried to help me also because MIKE was off that dAY so he took a lady from the paint Department and had her to come help me She hadn’t worked in doors for 3 years she really tired also forgot her name she was so nice also Everyone wENT out of there way to help me I still have not found a door I need but that’s the way it goes sometimes Thank Everyone for there hard work I’m a very happy customer and will always shop with HOME DEPOT KEEP UP THE GOOD WORK EVERYONE I SURE APPRECIATE EVERYONES HELP GOD BLESS YOU ALL 🙏😘
  • Ok overall but curbside pickup feature needs work Oct 1, 2020

    By Melliforte
    App works fine for locating and paying for items. However I don’t like how it handles curbside pickup. I made my first curbside pickup yesterday. When I got to the store I parked in the designated curbside pickup spot. I texted as the sign directed. The text response merely provided a link to the app. Why doesn’t the sign just say go directly to the app? Once in the app I had to fill in my parking spot ID and my order ID. Why can’t the app find my order ID on its own since it has my customer info? Instead I had to leave the app to dig out and copy the order ID from my email. After submitting the form I received no acknowledgment, so I went to resubmit it and the app said my order had been fulfilled. No it hadn’t! So I called the store and while I was waiting on customer service, my order was delivered to my car. Why doesn’t the app acknowledge your form submission and tell you that your order is on its way out to your car? In summary, this feature has potential but has a number of extremely annoying omissions in its use case - either these details weren’t in the design or they haven’t been implemented yet.
  • Apr 25, 2022

    By Christopher A
    Soooooooooo ungraceful in the way it handles logins. When the login times out, getting signed back in is a PAIN. I like 2FA, but I go to get the SMS code and go back to the HD app and half the time it switches back to the home screen and I have to start over. Best thing by FAR is the built-in military discount program with a barcode that changes to prevent people from abusing it. Thanks for offering a veteran discount, and thanks for PROTECTING IT.
  • Store Locations & Availability Could Improve Feb 9, 2022

    By JedlyDoo
    Great app, just that the store locations / product availability functions are wonky. The icons on most apps are made for people with perfect eyesight or younger eyes in general. The change store is difficult to find really with anyones eyesight. And just the way that function is laid out is not smoothly navigable. Instead of just canceling your order after you’ve already placed it, the app and website should suggest alternative locations where the products are available and the user could merely click on that location instead of backtracking and renavigating through the process again. I hope that makes sense! Thanks for listening to a long time customer 😅! One other thing- why isn’t there a rewards club where we get points back for our purchases? All of us long time loyal customers have been a large part of HD’s overall success- we should get rewarded for our support. Jus sayin! Also, on that note, please update the Marina Del Rey store! It’s probably one of your busiest locations and it always has ridiculous lines. It’s in one of the nicest parts of Los Angeles and the store is a dump. 😉
  • Mar 24, 2022

    By Mike Pate
    App continually says it cannot connect, or check your WiFi connection (no service). Can't tell If it's always the app or if the store itself is causing a deteriorated signal due to the materials used in it's construction. I have a hard time getting want signal in the store or, even when signed into their wifi. But the app has issues with connectivity even at home where I have a great connecting and high speed internet. HD needs to rethink the wifi they offer customers for a better connection.
  • The Home Depot orange city Aug 16, 2019

    By shawnkidd36
    The worst place I’ve been too in a while . My microwave took a dump needed a specific microwave . So I ask an associate that’s sitting in the appliance section I believe his name was okey . Anyway when he’s done with customer he was helping I asked for assistance and he sat there then picked up the phone and answered all the questions the person on the phone had and left me standing there again then I go look for someone else to ask to help me .i see too other employees standing talking about people not showing up and as soon as the see me looking for help they turn around and walk away fast so I had to pick up the pace to catch them and then I get his attention and then he’s upset and gives me a really bad attitude saying that he will decide if I get what I’m looking for . And lord and behold they don’t have it I would suggest treating people like we actually matter if you don’t want customers just tell us we can take a hint . I guess I will go where I’m wanted like the Deltona Lowes where they treat me right .
  • May 11, 2022

    By Gabriel Barbosa
    Love the app when it works, but they really need to fix this bluetooth issue. If i open this app up, and it stays on in the background. It starts to disconnect my pairing. I only found out this issue after months of trying to figure the issue out, and noticing it happend when I used the app that day. I came here and noticed alot of people were having the same issues. Fix it, and fix it quick.
  • Mar 4, 2022

    By Shelly B
    Love to shop here but app has issues. The one most frustrating me at the moment and has every time I have bought something, is tracking. It always says error connecting. I get emails with the click link to see where it is and it takes me to the app and shows the error. If I go to the app and go the normal route to find it, I can see tracking. But there's no option to click it to get to the shippers page or hold down and copy the number to go there myself.
  • Apr 27, 2022

    By Brian Passerella
    Like many recent reviews, this app keeps turning off my Bluetooth for no reason. I'll be driving down the highway talking on my phone and bluetooth gets turned off. This is dangerous and seems like a lawsuit waiting to happen! There is nowhere to grant or deny the app access to Bluetooth. There have been several complaints about this but Home Depot doesn't seem to care.
  • Apr 25, 2022

    By Derek Loseke
    App has always been okay but a couple days ago I tried to use it for searching for some products and it didn't really bring up very good results. Changed my search string and it was better but still oddly poor. Leaving this review because now in the past day or two it has started randomly (and repeatedly) turning off my bluetooth on my Galaxy Note 8. No idea why, nor why it would even need access to bluetooth. Not sure how much longer I'll actually put up with this before I uninstall the app....not worth the inconvenience.
  • May 13, 2022

    By R 937
    Updated. App broken. Slower. Can no longer bring up shopping list in store. This app is trash why do I developers have to ruin something that's working now I can't even use it to shop. Menards app works. Slow and clunky. App allows me to turn off features that are annoying or a little used to me like AD notifications. Also turned off voice search, as keyboard has goodr voice to text entry. Really like that both web and app allow me to locate items in store.
  • Just no! Oct 14, 2019

    By SouthMiguel
    I use the app to find items and locate them in the store. I went to a HD and the item was not where the app said it would be, so I asked an “associate”, she said she saw one of these items, but didn’t remember where, and that there was only one of them. The app actually showed 9 in stock so I kept looking, another “associate” walked up and I showed her the item, she went to ask a couple of other “associates”, the first lady I asked was among them, visibly upset that I kept asking, she said the information that the app shows is “wishful thinking”, I asked why, she said that the don’t have the person that updates the information for the app, “don’t have” meaning the person does not exist, no one is able to update the app info because the position is not filled. No one was helpful, they all blamed the app or the “person” that should updated it and they all just turned their backs and walked away, without offering to look for the item in another store. I just looked at them all and just walked away. This is why retail is disappearing, these workers demand high wages but can’t treat customer right, and HD can’t hire anyone to make the technology work. I bought wat I was looking for online, and got it the next day. I will never go to this HD again and I will never use this app again. I will never go to the HD again if I can order what I need online.
  • Their idea of "help" Apr 10, 2021

    By Skout fails!!!
    It's sad when the company knows their workers are so unhelpful the company tries to protect the customers from them by making this app. I wandered the aisles waiting for an associate to at least say, "hi, let me finish and I'll come back" or "hi, walk with me while I finish up" or even a "we're home depot, f@$& off!". Instead, after trying to find the part myself while giving them 10 minutes, I went to the customer service desk. I waited my turn, was shown the app, they scanned my item, and then told a general aisle when the app failed to ID the part. I went back to the correct aisle (that worker told me the wrong aisle), downloaded the app myself, it still failed. I stalked a worker while they completed what they were up to and waiting my turn. The worker finally stopped and demanded to know what I needed so they could get back to doing what they were up to and not have a customer waiting for help. He assured me they had the part and it was on the section of the aisle but couldn't be bothered to show me. I went back to that spot... again. That section was a mess with more miss placed items than I was willing to organize so I could then have the "joy" of searching for the part I needed. I wrote this review, deleted the app, and went to Lowes. Maybe their workers will help.
  • May 2, 2022

    By Jerrica John
    This app is terrible. It does not make it easy to order. It constantly rejects my credit card information, which I've double checked is accurate. And this is the same credit card I use all the time in the store. It takes forever for the items to update in your cart. It's hard to navigate because it lags so much. This is just a hard app to use and I would not recommend it.
  • Worst service ever Jul 31, 2019

    By 1tgt1
    I ordered 3 windows from the Hercules ca store. The sales person said he was new but knew what he was doing. The windows were ordered backwards. 1 window could not close. Then I started calling the store. Leaving messages for Stanley the special order specialist. After leaving 16 calls I finally got in touch with him. He promised me a call today from him and the manufacture. Only the manufacture called after I called 4 time for Stanley. They will be our to my home just to inspect within 3 to 4 days. Then not sure how long to resolve the issue. Today Stanley would not take me call but had a female relay his message. I went to Home Depot to save money but after the wrong windows, wrong opening, non working window. I should have gone elsewhere. The worst part is you cannot get the store to answer the phones. I wish they had a 0 star for yelp. Also the manager, district manager or regional manager also will not return my calls. I guess they can’t find a female to make the call for them. Disappointed customer. I’m switching to Lowes. Day 7 still no calls from management. The window company called and set an appointment for 2 weeks out. So I have a defective window and have to wait 2 weeks to get an inspection. Then another 2 weeks to get the replacement. Again, buyer be ware. The worst service in my life.
  • Mar 29, 2022

    By Michael Bonventre
    This app uses to be great. Now it's terrible, the amount of items in stock is almost always wrong. The location of the item is ALWAYS wrong, no matter which store. That makes it seem like it's done in purpose to get you wandering around looking at more stuff than you need. Please restore this once great app to its former glory. The way it is now, it's completely useless unless you just like looking at pictures of tools you can't find in store.
  • img Community
    Why go to 3 different stores for construction supplies when you can find it all in one place right on your phone? Get construction materials delivered to your house and helpful design tips on demand.
    img by Christina
    2 years ago
  • img Community
    As a member of the deal curator team as well as a writer on here, I highly recommend this app. Not only does it have 100s of appliances from which to choose, they regularly have promo codes that you can use to save money.
    img by Sharon
    1 year ago
  • img Community
    My husband and I both have this app on our phones. Since becoming a part of the curator team, I have found at least 5 promo codes for this app, so it's a great way to save money when you are working on home improvements.
    img by Sharon
    1 year ago
  • img Community
    Usually, any DIY project will have you visiting at least 5 different shops and stores, looking for tools and materials. Things are so much easier when you can find everything in one place - online - and have it delivered to you in a day or two.
    img by Stefan
    1 year ago
  • img Community
    If you want to pick from over 100 different cabinet options from one place on your phone, this is one resource you can't miss out on. Turn your dream kitchen into a reality with just a few swipes.
    img by Stefan
    1 year ago
  • img Expert
    1. Image Search makes finding everything super simple. Snap a photo of what you need and instantly pull up a list of similar products for purchase
    2. No more searching for the paint aisle; just tap the location of a product and see a store map plotted for you, right on your mobile device
    3. Shop smart, work smarter with detailed product info, in-app demo videos, and live chat with the experts about the tools you need in and out of store
  • App couldn’t handle my needs Jun 25, 2020

    By rider on the storm 50
    I downloaded your app yesterday, hoping it would help me find and ship some items to store 742 in Chattanooga for pick up. The items are Vigoro plant props, 18“ and 36“. First of all, neither the app nor your website could find “Vigoro plant props“. So I was forced to call your toll-free number (I know this store sells these items because I’ve bought them there, but they weren’t in stock on Sunday) and after waiting on hold for 10 minutes the helpful rep gave me the “Internet number“ for the items. Now how was I supposed to know the Internet number? Your app and your website get a failing grade for not being able to find the item from the description of the actual product. So now I’ve already wasted 30 minutes of my precious time. I spent the next 30 minutes trying to get the app to let me order the items and ship them to store for pick up (after all, that’s one of the main features that Home Depot promotes as an app benefit), but the app simply refused to give me that option. I finally rang the store to talk to the manager to get some answers about the app’s failure to let me ship to store. He couldn’t help. But he did give me an eensy teensy bit of an idea of when the plant props might be shipped to his store. So Home Depot hasn’t helped me at all today, although it’s wasted 1 1/2 hours of my time. And now I’m required to ring the store every day to see whether the items are back in stock. Thanks, Home Depot. Sent from my iPhone
  • Home Depot is the best Nov 24, 2020

    By The Old Guy in Chicago
    I shop mostly from Menards and Home Depot. Menards sells a lot of misc items like food, books, DVDs, etc and are okay on hardware items but for most hardware items, Home Depot is the best. They have the best tools and their hardware items are the most organized. Looking for a faucet washer part at Menards was almost impossible as half there stuff was in the wrong spots and was more expensive than Home Depot. Home Depot will cut pipe to the length you want and thread the ends. Also they will cut lumber to the size you want both length and width. Menards does not do that. They will cut a board to the length on a cross cutter saw but that is it only. The best thing is that Home Depot supports our veterans by giving them a 10% discount in store and they carry just about anything. They carry more major brands like Toro products where Menards doesn’t and as a general rule Home Depot employee’s seem more knowledgeable about how too fix something. The Home Depot has a computer to match your color that you need to match too while Menards you have to look at a color chart and then try to match to a close color that you need. As I said Home Depot is the best of the best.
  • Dear sir I just love shopping with Home Depot You guys and girls are alsome Sep 14, 2020

    By ffanncy nancy
    I was shopping with you last week and I won’t to tell you how much the man in Doors MIKE he’s the greatest helper in the world I needed a skidding door off my dinning room but it’s not standard size of 72 by 80 Mine is smaller because it’s in my Double Wide mobile home He looked everywhere but couldn’t find one the size I needed He called me couple of times and went out of his way to help me I think he needs to be recognized for a good job done The manager also tried to help me also because MIKE was off that dAY so he took a lady from the paint Department and had her to come help me She hadn’t worked in doors for 3 years she really tired also forgot her name she was so nice also Everyone wENT out of there way to help me I still have not found a door I need but that’s the way it goes sometimes Thank Everyone for there hard work I’m a very happy customer and will always shop with HOME DEPOT KEEP UP THE GOOD WORK EVERYONE I SURE APPRECIATE EVERYONES HELP GOD BLESS YOU ALL 🙏😘
  • The Home Depot orange city Aug 16, 2019

    By shawnkidd36
    The worst place I’ve been too in a while . My microwave took a dump needed a specific microwave . So I ask an associate that’s sitting in the appliance section I believe his name was okey . Anyway when he’s done with customer he was helping I asked for assistance and he sat there then picked up the phone and answered all the questions the person on the phone had and left me standing there again then I go look for someone else to ask to help me .i see too other employees standing talking about people not showing up and as soon as the see me looking for help they turn around and walk away fast so I had to pick up the pace to catch them and then I get his attention and then he’s upset and gives me a really bad attitude saying that he will decide if I get what I’m looking for . And lord and behold they don’t have it I would suggest treating people like we actually matter if you don’t want customers just tell us we can take a hint . I guess I will go where I’m wanted like the Deltona Lowes where they treat me right .
  • Needs Online Order Warnings May 7, 2021

    By RickEPTX
    There are several Home Depot stores in my area, so I have my app set to search all of them for items I’m looking for. However, even though all my items may be available in one store, it sometimes displays them from different stores. When I enter an online order and go to check out, it will complete the order and then inform me that it was filled from more than one store, again, even though all of the items were available in a single store. It’s easy enough to change the store location prior to submitting the order, but sometimes you overlook that. A simple warning before completing the order (“This order is being filled from multiple stores. Continue or Go Back”) would solve that issue and keep me from having to drive to another store when all the items I requested are available at the one closest to my home.
  • So close to being a 5 star app Aug 20, 2018

    By dmanFC18
    I installed this app on a whim, not expecting much. Turns out it’s quite a great app, though not without flaws. The store inventory is awesome, as is the UPC scanning feature, and the ability to see your receipts when you link your credit cards. The image recognition seems like it could be useful, though in truth I haven’t found a good case for it. Even the real time SMS chat initiated from the app is awesome. I actually managed to chat with a real, live human being (or a really excellent AI bot). Now the warts: the shopping list experience is totally nonsensical. You can add items to an on-device list without creating an account or logging in, but you can’t manage the list in any way- not even delete items off the list. Imagine how frustrating it is to have a shopping list when you’re wandering the aisles, but have to mentally cross items off of as you pick them up off the shelves. Secondly, if you log in, you can create lists that persist across devices, but inexplicably, you have to use the desktop website to delete the items on it. Huh?!? Why?? Next problem: as you scroll to read product reviews, the view refreshes and forces you back to the top. Infuriating. HD, please push out an update to fix these issues. You’re so close to having a truly great app.
  • Ok overall but curbside pickup feature needs work Oct 1, 2020

    By Melliforte
    App works fine for locating and paying for items. However I don’t like how it handles curbside pickup. I made my first curbside pickup yesterday. When I got to the store I parked in the designated curbside pickup spot. I texted as the sign directed. The text response merely provided a link to the app. Why doesn’t the sign just say go directly to the app? Once in the app I had to fill in my parking spot ID and my order ID. Why can’t the app find my order ID on its own since it has my customer info? Instead I had to leave the app to dig out and copy the order ID from my email. After submitting the form I received no acknowledgment, so I went to resubmit it and the app said my order had been fulfilled. No it hadn’t! So I called the store and while I was waiting on customer service, my order was delivered to my car. Why doesn’t the app acknowledge your form submission and tell you that your order is on its way out to your car? In summary, this feature has potential but has a number of extremely annoying omissions in its use case - either these details weren’t in the design or they haven’t been implemented yet.
  • Store Locations & Availability Could Improve Feb 9, 2022

    By JedlyDoo
    Great app, just that the store locations / product availability functions are wonky. The icons on most apps are made for people with perfect eyesight or younger eyes in general. The change store is difficult to find really with anyones eyesight. And just the way that function is laid out is not smoothly navigable. Instead of just canceling your order after you’ve already placed it, the app and website should suggest alternative locations where the products are available and the user could merely click on that location instead of backtracking and renavigating through the process again. I hope that makes sense! Thanks for listening to a long time customer 😅! One other thing- why isn’t there a rewards club where we get points back for our purchases? All of us long time loyal customers have been a large part of HD’s overall success- we should get rewarded for our support. Jus sayin! Also, on that note, please update the Marina Del Rey store! It’s probably one of your busiest locations and it always has ridiculous lines. It’s in one of the nicest parts of Los Angeles and the store is a dump. 😉
  • Quality app that needs a few tweaks Feb 13, 2022

    By Tysouder
    Home Depot’s app is far better than Lowe’s when it comes to app quality. Easy to shop and easy to use. I use multiple times daily to purchase tools and materials for work. Great tool to have on the jobsite. As I think of things I’ll quickly add to my cart rather than writing as a note. I would request a few tweaks 1. If I’m looking through my shopping cart, then decide to click on an item, then click back in hopes to return to shopping cart, it oddly takes you to the home page. If I’m wanting to double check items that I quickly placed in my cart earlier, I think it would make more sense to be able to go back and forth to shopping cart rather than be redirected to the home page. 2. When I open “previous purchases”, they really need an option to search for an individual product by name. For instance search “Ridgid Vacuum” and find that order. I’m often placing 10-15 orders a week, so when I’m trying to look up something from last month, it’s difficult to scroll through orders and waiting for them to load. 3. Home page could be cleaned up to better cater to Pro accounts. For the pros, we often know exactly what we are looking for, we don’t need to be spammed with pictures upon opening the app. The buy it again features are nice but things like “previous purchases” are better features to help us check out quicker and possibly buy more through the app. If we are tempted to browse it’ll be in store.
  • One Thing I Wish the App Could Do Apr 4, 2022

    By AwesoMapes
    First off, great app overall. There is one thing I would like to be able to do with this app. I wish that I could select a specific day for store pickup purchases. Sometimes the products I order show up at different times and I will get notifications that part of my order is ready for pickup. I’m the type of person that can be patient and wait for the whole order to be ready before I go pick it up from the store. I don’t want multiple boxes coming to my house and I don’t want to take multiple trips and sometimes the seven days they give you after it is ready for pickup isn’t long enough for your other items to show up. Home Depot should think about adding a store pickup date selector or maybe like a box that you can check when completing your order that states, “I would like my entire order to be available for pickup before being contacted.” Hopefully Home Depot reads this, but again good app for sure and definitely worth having in my phone.
  • Mar 25, 2022

    By HornetTHN
    Decent app for looking through product. Can be a little difficult to find things as filter features aren't exactly intuitive. Having the ability to set a default pickup in store would be great. I set all the items to pick up in store at a certain location, exit the app and it goes to a different store about 20 more miles away from for some reason. Just let it stay to the store that I have set as my store.
  • Apr 25, 2022

    By Christopher A
    Soooooooooo ungraceful in the way it handles logins. When the login times out, getting signed back in is a PAIN. I like 2FA, but I go to get the SMS code and go back to the HD app and half the time it switches back to the home screen and I have to start over. Best thing by FAR is the built-in military discount program with a barcode that changes to prevent people from abusing it. Thanks for offering a veteran discount, and thanks for PROTECTING IT.
  • Mar 24, 2022

    By Mike Pate
    App continually says it cannot connect, or check your WiFi connection (no service). Can't tell If it's always the app or if the store itself is causing a deteriorated signal due to the materials used in it's construction. I have a hard time getting want signal in the store or, even when signed into their wifi. But the app has issues with connectivity even at home where I have a great connecting and high speed internet. HD needs to rethink the wifi they offer customers for a better connection.
  • Sometimes really useful. Sometimes really frustrating. Oct 26, 2021

    By NineSevenZero
    Probably my favorite feature is scanning barcodes in-store to check reviews or get more information about a product. The my second favorite feature is the aisle/bay finder for locating items that I have searched for. The scanning, however, fails about 20% of the time and can’t find a match. The notifications are an annoying train-wreck. My Message Center has a perpetual “2” indicating I have 2 unread messages, but the inbox says there are no messages. Also, and this is more corporate policy than the app itself, but it pings the user WAY too much with stupid notifications about stuff that’s not relevant at all and are just trying to sell you stuff. So… notifications are disabled entirely. Finally, and this isn’t so much about the app, but Home Depot has an obscene number of trackers on their app and website that things are frequently broken because my router-level ad blocker strips out close to a dozen trackers every time a page refreshes or I add something to the cart. Chill out with the trackers guys; it’s creepy.
  • Apr 20, 2022

    By Gary
    Used to be a great app. Now half the time a simple search - like toilet- says no results. Or clicking on my order link from an email opens app but says can't open order. If i go to the mobile browser version it works fine. Been like this for a few months now. Thought by now they would have fixed. Also frequently when scanning item while in the store says can't find the product.
  • Apr 25, 2022

    By Derek Loseke
    App has always been okay but a couple days ago I tried to use it for searching for some products and it didn't really bring up very good results. Changed my search string and it was better but still oddly poor. Leaving this review because now in the past day or two it has started randomly (and repeatedly) turning off my bluetooth on my Galaxy Note 8. No idea why, nor why it would even need access to bluetooth. Not sure how much longer I'll actually put up with this before I uninstall the app....not worth the inconvenience.
  • Apr 19, 2022

    By Andrew Grenawalt
    For some reason, the app turns my bluetooth off and on, disconnecting me from whatever I was connected to. Really no reason a shopping app needs to do that and there's no way to turn that off short of just uninstalling it. Using it in the store, tracking my receipts and everything else work fine and is rather useful. But if this bluetooth thing doesn't stop soon, its goodbye
  • Apr 24, 2022

    By Kyle Gallahan
    This app has so many technical issues you can't even use it. I can't tell you the number of times I've been in the checkout and couldn't pull up my pro number or military ID barcode. You can't click on items you would like to view without getting error messages. It's such hot garbage, the only reason it's not a 1 star is because the workers usually discount my purchases more than the standard 10% for the hassle.
  • May 1, 2022

    By Mitchell Anderton
    Every other time I go to use the app and click on certain categories (like tool chest combos for example) I'll get a notification that says "no products found". It's extremely annoying. I have to force close the app, wait a few minutes and try again. I even have to uninstall and download again sometimes to get it to work.
  • Mar 15, 2022

    By Rodney Colson
    March 01, 22 update was horrible. Only way you can shop is buy using the search bar and searching for a specific item. If you try to drill down by category, when you tap on the category container, it always says, No Products to display. Several additional bugs too. Always shows I have 3 items in my shopping basket but when you click on basket, it's empty. Dumping cache and forcing app to stop, no effect.
  • May 11, 2022

    By Gabriel Barbosa
    Love the app when it works, but they really need to fix this bluetooth issue. If i open this app up, and it stays on in the background. It starts to disconnect my pairing. I only found out this issue after months of trying to figure the issue out, and noticing it happend when I used the app that day. I came here and noticed alot of people were having the same issues. Fix it, and fix it quick.
  • Mar 4, 2022

    By Shelly B
    Love to shop here but app has issues. The one most frustrating me at the moment and has every time I have bought something, is tracking. It always says error connecting. I get emails with the click link to see where it is and it takes me to the app and shows the error. If I go to the app and go the normal route to find it, I can see tracking. But there's no option to click it to get to the shippers page or hold down and copy the number to go there myself.
  • Apr 27, 2022

    By Brian Passerella
    Like many recent reviews, this app keeps turning off my Bluetooth for no reason. I'll be driving down the highway talking on my phone and bluetooth gets turned off. This is dangerous and seems like a lawsuit waiting to happen! There is nowhere to grant or deny the app access to Bluetooth. There have been several complaints about this but Home Depot doesn't seem to care.
  • May 13, 2022

    By R 937
    Updated. App broken. Slower. Can no longer bring up shopping list in store. This app is trash why do I developers have to ruin something that's working now I can't even use it to shop. Menards app works. Slow and clunky. App allows me to turn off features that are annoying or a little used to me like AD notifications. Also turned off voice search, as keyboard has goodr voice to text entry. Really like that both web and app allow me to locate items in store.
  • Just no! Oct 14, 2019

    By SouthMiguel
    I use the app to find items and locate them in the store. I went to a HD and the item was not where the app said it would be, so I asked an “associate”, she said she saw one of these items, but didn’t remember where, and that there was only one of them. The app actually showed 9 in stock so I kept looking, another “associate” walked up and I showed her the item, she went to ask a couple of other “associates”, the first lady I asked was among them, visibly upset that I kept asking, she said the information that the app shows is “wishful thinking”, I asked why, she said that the don’t have the person that updates the information for the app, “don’t have” meaning the person does not exist, no one is able to update the app info because the position is not filled. No one was helpful, they all blamed the app or the “person” that should updated it and they all just turned their backs and walked away, without offering to look for the item in another store. I just looked at them all and just walked away. This is why retail is disappearing, these workers demand high wages but can’t treat customer right, and HD can’t hire anyone to make the technology work. I bought wat I was looking for online, and got it the next day. I will never go to this HD again and I will never use this app again. I will never go to the HD again if I can order what I need online.
  • Their idea of "help" Apr 10, 2021

    By Skout fails!!!
    It's sad when the company knows their workers are so unhelpful the company tries to protect the customers from them by making this app. I wandered the aisles waiting for an associate to at least say, "hi, let me finish and I'll come back" or "hi, walk with me while I finish up" or even a "we're home depot, f@$& off!". Instead, after trying to find the part myself while giving them 10 minutes, I went to the customer service desk. I waited my turn, was shown the app, they scanned my item, and then told a general aisle when the app failed to ID the part. I went back to the correct aisle (that worker told me the wrong aisle), downloaded the app myself, it still failed. I stalked a worker while they completed what they were up to and waiting my turn. The worker finally stopped and demanded to know what I needed so they could get back to doing what they were up to and not have a customer waiting for help. He assured me they had the part and it was on the section of the aisle but couldn't be bothered to show me. I went back to that spot... again. That section was a mess with more miss placed items than I was willing to organize so I could then have the "joy" of searching for the part I needed. I wrote this review, deleted the app, and went to Lowes. Maybe their workers will help.
  • May 2, 2022

    By Jerrica John
    This app is terrible. It does not make it easy to order. It constantly rejects my credit card information, which I've double checked is accurate. And this is the same credit card I use all the time in the store. It takes forever for the items to update in your cart. It's hard to navigate because it lags so much. This is just a hard app to use and I would not recommend it.
  • Worst service ever Jul 31, 2019

    By 1tgt1
    I ordered 3 windows from the Hercules ca store. The sales person said he was new but knew what he was doing. The windows were ordered backwards. 1 window could not close. Then I started calling the store. Leaving messages for Stanley the special order specialist. After leaving 16 calls I finally got in touch with him. He promised me a call today from him and the manufacture. Only the manufacture called after I called 4 time for Stanley. They will be our to my home just to inspect within 3 to 4 days. Then not sure how long to resolve the issue. Today Stanley would not take me call but had a female relay his message. I went to Home Depot to save money but after the wrong windows, wrong opening, non working window. I should have gone elsewhere. The worst part is you cannot get the store to answer the phones. I wish they had a 0 star for yelp. Also the manager, district manager or regional manager also will not return my calls. I guess they can’t find a female to make the call for them. Disappointed customer. I’m switching to Lowes. Day 7 still no calls from management. The window company called and set an appointment for 2 weeks out. So I have a defective window and have to wait 2 weeks to get an inspection. Then another 2 weeks to get the replacement. Again, buyer be ware. The worst service in my life.
  • Mar 29, 2022

    By Michael Bonventre
    This app uses to be great. Now it's terrible, the amount of items in stock is almost always wrong. The location of the item is ALWAYS wrong, no matter which store. That makes it seem like it's done in purpose to get you wandering around looking at more stuff than you need. Please restore this once great app to its former glory. The way it is now, it's completely useless unless you just like looking at pictures of tools you can't find in store.
  • If you don’t want products or your money back, this is the app for you! Feb 6, 2021

    By hey.jude.
    Ordered curtains that supposedly had abundant stock at the local store. Soon as I placed the order I received an email cancelling the portion of the order of the curtains to pick up in store as there was no stock all of a sudden. Text their “customer support” and as told I had to go to the store to get the portion that was paid for by gift card on a new card and my bank card would be refunded. Three days later I text “customer support” again for status of my refund. I was first told the refund was put on my gift card (that they originally said they could refund) and my bank account. I checked both and immediately responded it was not refunded to either. Then I was told a supervisor looked into it and I would absolutely have them both refunded by that following Friday. Saturday, still no refund. Spent 30 min on the phone on hold for help with a liver person for customer service. After 30 min I was hung up on and will now have to start that call again. If I could give 0 stars I would. After my experience using the app, not only will I no longer use the app or website, I will be cancelling my home depot card immediately.

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