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Tesco Mobile
ProductivityTesco Mobile UK
Keep an eye on your account essentials with the Tesco Mobile Pay monthly app
Keep an eye on your account essentials with the Tesco Mobile Pay monthly app
1M+
Downloads
Keep an eye on your account essentials with the Tesco Mobile Pay monthly app
see more about Tesco Mobile
About Tesco Mobile
Keep an eye on your account essentials with the Tesco Mobile app.
• Keep track of your monthly data, minutes and texts
• Check when you can upgrade
• Add more data or minutes when you need them, or change your monthly data
• View your recent charges and manage your safety buffer
• Check your recent bills
• Get answers to useful FAQs
• Manage all the mobile numbers on your account and choose your Family Perks
• Talk to our customer care teams with in-app messaging
All Tesco Mobile pay monthly customers can use the app.
• Keep track of your monthly data, minutes and texts
• Check when you can upgrade
• Add more data or minutes when you need them, or change your monthly data
• View your recent charges and manage your safety buffer
• Check your recent bills
• Get answers to useful FAQs
• Manage all the mobile numbers on your account and choose your Family Perks
• Talk to our customer care teams with in-app messaging
All Tesco Mobile pay monthly customers can use the app.
Write a Review
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Solid
May 22, 2013 Great straightforward app that lets you check usage and monitor consumption... Thanks! -
Dec 23, 2020 Updated review following app fix after contacting Facebook team. From 1 star to 4 stars. Original post: A new customer and been trying to log in to this app for the past week- it just keeps saying we are experiencing technical difficulties please try again later. I've downloaded/ uninstalled the app multiple times it makes no difference. At least I can log in online for now.more -
Great App!
May 15, 2015 Guys, you’ve done a fantastic job with the user experience on this app. Thx! -
Dec 15, 2020 Just received info from Tesco mobile saying that a patch to app has now been done and I'm happy to improve my rating to 4 stars. The most annoying thing was tesco customer care staff were unaware there was a problem and wasted some 2 hours of my time trying to fix the issue by taking me through troubleshooting! Surely customer care should be made aware immediately there is an issue to ensure they don't waste their customer's time as described. Anyway, thanks for updating the app. I've just upgraded to 2 new moto e6 phones for my wife and I with tesco. This app will not work at all on my mobile. I've downloaded and reinstalled it many times to no avail. I still get the same msg after I get and submit my security code "app stopped working". I've contacted customer service and gone through all their troubleshooting steps. They told me on Widespread glitch with app at present and may be sorted in 3-5 days. Can tesco please advise when exactly this issue will be resolved!more -
Jan 14, 2021 Brilliant way to find out how much data and other information you need before paying extra charges. Also keep an eye on other party's on the same account. Always recommend this app.
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Jan 5, 2021 I've installed, uninstalled and reinstalled this app multiple times and each time it says that there's a technical error and the app won't show my Tesco mobile details - I really hope this can be fixed soon as I have found it to be a useful app in the past.more -
Jan 5, 2021 I use this app regularly to check my balance of free calls etc. Last week I agreed to access the app at least once monthly to be entered into a prize draw. Tried to access the app tonight. App now asks for my phone number to text me an activation code which never comes. I tried uninstalling and re loading from play store.. no change.. whats going on?more -
Total lack of international customer
Jun 15, 2014 When you get thrown out at the first hurdle not being able to enter +1719xxxxxxx But the lack of forethought at this scale makes you wonder what health issues are they also forgetting. -
Jan 15, 2021 You can't see or do anything useful with regards to your account only available minutes etc. You can't make any alterations or cancel agreements if required. You still have to log in on the website or call. -
Dec 22, 2020 Every time I open it asks me for a phone number to send an activation code. Once I enter my number the app shuts and I don't get sent the number by SMS. There's no way to get around this either, it's just stuck on this screen so I can't do anything.more
No reviews available
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Solid
May 22, 2013 Great straightforward app that lets you check usage and monitor consumption... Thanks! -
Great App!
May 15, 2015 Guys, you’ve done a fantastic job with the user experience on this app. Thx! -
Jan 14, 2021 Brilliant way to find out how much data and other information you need before paying extra charges. Also keep an eye on other party's on the same account. Always recommend this app. -
Dec 29, 2020 I found it impossible to log in, even though I was given a password to use . I find this extremely worrying as I wanted to know how long I had on my contract which I now know, but I was blocked from using app as it refused to acknowledge the passwords you sent.more -
Dec 4, 2020 Edit: 04/12/20 - the update dated 02/12/20 has fixed the issue. The app loads and works fine now - thank you. Tesco Mobile App worked fine on previous Motorola phone, but will not work on Redmi Note 9. Each time I try to load, it says "Tesco Mobile keeps stopping". If necessary, I can send the error/bug code. NB The one star doesn't represent how well the App worked on my previous phone (that worked well - 4 stars). Thanksmore
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Dec 23, 2020 Updated review following app fix after contacting Facebook team. From 1 star to 4 stars. Original post: A new customer and been trying to log in to this app for the past week- it just keeps saying we are experiencing technical difficulties please try again later. I've downloaded/ uninstalled the app multiple times it makes no difference. At least I can log in online for now.more -
Dec 15, 2020 Just received info from Tesco mobile saying that a patch to app has now been done and I'm happy to improve my rating to 4 stars. The most annoying thing was tesco customer care staff were unaware there was a problem and wasted some 2 hours of my time trying to fix the issue by taking me through troubleshooting! Surely customer care should be made aware immediately there is an issue to ensure they don't waste their customer's time as described. Anyway, thanks for updating the app. I've just upgraded to 2 new moto e6 phones for my wife and I with tesco. This app will not work at all on my mobile. I've downloaded and reinstalled it many times to no avail. I still get the same msg after I get and submit my security code "app stopped working". I've contacted customer service and gone through all their troubleshooting steps. They told me on Widespread glitch with app at present and may be sorted in 3-5 days. Can tesco please advise when exactly this issue will be resolved!more -
Dec 9, 2020 Will not work on new phone. Closes immediately. Used often on old phone. Followed recommended suggestion to remove and re load but still not working (version 6.2). Since contacting Tesco Mobile they have released version 6.3 which I have installed. So far so good... All appears to be working correctly. Thank you for the new update.more -
Jan 16, 2021 Good clear app, easy to use. Would be good if one could put a name to the mobile number. Especially when one has more than one mobile number attached to one account.
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Oct 27, 2020 Can't connect to secure messaging. The app is generally fine and provides useful allowance and billing information but every time I try to connect to the secure messaging it just says 'connecting......' I have Android 9.0, the app is up to date and I've tried uninstalling and reinstalling but nothing changes. Also my internet connection is fine.more
No reviews available
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Jan 5, 2021 I've installed, uninstalled and reinstalled this app multiple times and each time it says that there's a technical error and the app won't show my Tesco mobile details - I really hope this can be fixed soon as I have found it to be a useful app in the past.more -
Jan 5, 2021 I use this app regularly to check my balance of free calls etc. Last week I agreed to access the app at least once monthly to be entered into a prize draw. Tried to access the app tonight. App now asks for my phone number to text me an activation code which never comes. I tried uninstalling and re loading from play store.. no change.. whats going on?more -
Total lack of international customer
Jun 15, 2014 When you get thrown out at the first hurdle not being able to enter +1719xxxxxxx But the lack of forethought at this scale makes you wonder what health issues are they also forgetting. -
Jan 15, 2021 You can't see or do anything useful with regards to your account only available minutes etc. You can't make any alterations or cancel agreements if required. You still have to log in on the website or call. -
Dec 22, 2020 Every time I open it asks me for a phone number to send an activation code. Once I enter my number the app shuts and I don't get sent the number by SMS. There's no way to get around this either, it's just stuck on this screen so I can't do anything.more
What’s Groovy
I do not do long reviews. As far as providers are concerned "Tesco" is the one for me. I can understand their terms very easily and the team at the Drumbrae shop are very helpful and knowledgeable, so what more can I say. The shop is exactly 1 mile from home, very handy for walking, skipping, and jumping.
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What’s Subpar
In a time of Covid no one had been out and about much which means we are hardly using our plan. I’ve used less than 10% of my data allowance, 11% of my minutes and less than 1% of my texts allowance. So clearly I am using a lot less than I pay for. Yet, there’s no way to save money and downgrade. I am only presented with ways to upgrade to more data, calls and texts.
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Filter Reviews
-
Solid
Great straightforward app that lets you check usage and monitor consumption... Thanks! -
Updated review following app fix after contacting Facebook team. From 1 star to 4 stars. Original post: A new customer and been trying to log in to this app for the past week- it just keeps saying we are experiencing technical difficulties please try again later. I've downloaded/ uninstalled the app multiple times it makes no difference. At least I can log in online for now.
-
Great App!
Guys, you’ve done a fantastic job with the user experience on this app. Thx! -
Just received info from Tesco mobile saying that a patch to app has now been done and I'm happy to improve my rating to 4 stars. The most annoying thing was tesco customer care staff were unaware there was a problem and wasted some 2 hours of my time trying to fix the issue by taking me through troubleshooting! Surely customer care should be made aware immediately there is an issue to ensure they don't waste their customer's time as described. Anyway, thanks for updating the app. I've just upgraded to 2 new moto e6 phones for my wife and I with tesco. This app will not work at all on my mobile. I've downloaded and reinstalled it many times to no avail. I still get the same msg after I get and submit my security code "app stopped working". I've contacted customer service and gone through all their troubleshooting steps. They told me on Widespread glitch with app at present and may be sorted in 3-5 days. Can tesco please advise when exactly this issue will be resolved!
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Brilliant way to find out how much data and other information you need before paying extra charges. Also keep an eye on other party's on the same account. Always recommend this app.
-
Can't connect to secure messaging. The app is generally fine and provides useful allowance and billing information but every time I try to connect to the secure messaging it just says 'connecting......' I have Android 9.0, the app is up to date and I've tried uninstalling and reinstalling but nothing changes. Also my internet connection is fine.
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I found it impossible to log in, even though I was given a password to use . I find this extremely worrying as I wanted to know how long I had on my contract which I now know, but I was blocked from using app as it refused to acknowledge the passwords you sent.
-
Will not work on new phone. Closes immediately. Used often on old phone. Followed recommended suggestion to remove and re load but still not working (version 6.2). Since contacting Tesco Mobile they have released version 6.3 which I have installed. So far so good... All appears to be working correctly. Thank you for the new update.
-
Good clear app, easy to use. Would be good if one could put a name to the mobile number. Especially when one has more than one mobile number attached to one account.
-
Edit: 04/12/20 - the update dated 02/12/20 has fixed the issue. The app loads and works fine now - thank you. Tesco Mobile App worked fine on previous Motorola phone, but will not work on Redmi Note 9. Each time I try to load, it says "Tesco Mobile keeps stopping". If necessary, I can send the error/bug code. NB The one star doesn't represent how well the App worked on my previous phone (that worked well - 4 stars). Thanks
-
Solid
Great straightforward app that lets you check usage and monitor consumption... Thanks!
-
Solid
Great straightforward app that lets you check usage and monitor consumption... Thanks! -
Great App!
Guys, you’ve done a fantastic job with the user experience on this app. Thx! -
Brilliant way to find out how much data and other information you need before paying extra charges. Also keep an eye on other party's on the same account. Always recommend this app.
-
I found it impossible to log in, even though I was given a password to use . I find this extremely worrying as I wanted to know how long I had on my contract which I now know, but I was blocked from using app as it refused to acknowledge the passwords you sent.
-
Edit: 04/12/20 - the update dated 02/12/20 has fixed the issue. The app loads and works fine now - thank you. Tesco Mobile App worked fine on previous Motorola phone, but will not work on Redmi Note 9. Each time I try to load, it says "Tesco Mobile keeps stopping". If necessary, I can send the error/bug code. NB The one star doesn't represent how well the App worked on my previous phone (that worked well - 4 stars). Thanks
-
Update 16/12/2020: when into settings on phone and deleted the data and cache from the app, now works fine and properly!! Hasn't worked for about a month now. Keep uninstalling and reinstalling but keeps coming up with we're experiencing some difficulties at the moment please try again later
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Updated review following app fix after contacting Facebook team. From 1 star to 4 stars. Original post: A new customer and been trying to log in to this app for the past week- it just keeps saying we are experiencing technical difficulties please try again later. I've downloaded/ uninstalled the app multiple times it makes no difference. At least I can log in online for now.
-
Just received info from Tesco mobile saying that a patch to app has now been done and I'm happy to improve my rating to 4 stars. The most annoying thing was tesco customer care staff were unaware there was a problem and wasted some 2 hours of my time trying to fix the issue by taking me through troubleshooting! Surely customer care should be made aware immediately there is an issue to ensure they don't waste their customer's time as described. Anyway, thanks for updating the app. I've just upgraded to 2 new moto e6 phones for my wife and I with tesco. This app will not work at all on my mobile. I've downloaded and reinstalled it many times to no avail. I still get the same msg after I get and submit my security code "app stopped working". I've contacted customer service and gone through all their troubleshooting steps. They told me on Widespread glitch with app at present and may be sorted in 3-5 days. Can tesco please advise when exactly this issue will be resolved!
-
Will not work on new phone. Closes immediately. Used often on old phone. Followed recommended suggestion to remove and re load but still not working (version 6.2). Since contacting Tesco Mobile they have released version 6.3 which I have installed. So far so good... All appears to be working correctly. Thank you for the new update.
-
Good clear app, easy to use. Would be good if one could put a name to the mobile number. Especially when one has more than one mobile number attached to one account.
-
Can't connect to secure messaging. The app is generally fine and provides useful allowance and billing information but every time I try to connect to the secure messaging it just says 'connecting......' I have Android 9.0, the app is up to date and I've tried uninstalling and reinstalling but nothing changes. Also my internet connection is fine.
Filter Reviews
-
I've installed, uninstalled and reinstalled this app multiple times and each time it says that there's a technical error and the app won't show my Tesco mobile details - I really hope this can be fixed soon as I have found it to be a useful app in the past.
-
I use this app regularly to check my balance of free calls etc. Last week I agreed to access the app at least once monthly to be entered into a prize draw. Tried to access the app tonight. App now asks for my phone number to text me an activation code which never comes. I tried uninstalling and re loading from play store.. no change.. whats going on?
-
Total lack of international customer
When you get thrown out at the first hurdle not being able to enter +1719xxxxxxx But the lack of forethought at this scale makes you wonder what health issues are they also forgetting. -
You can't see or do anything useful with regards to your account only available minutes etc. You can't make any alterations or cancel agreements if required. You still have to log in on the website or call.
-
Every time I open it asks me for a phone number to send an activation code. Once I enter my number the app shuts and I don't get sent the number by SMS. There's no way to get around this either, it's just stuck on this screen so I can't do anything.
-
Not fit for purpose to meet my needs . I don't have a Tesco mobile phone, but my children do. The app would have made it really easy to manage my children's phones, but it wants a Tesco mobile number inputting. I may as well just stick to the user unfriendly internet log in. That doesn't always accept my password so I have to do a password reset, like now. Logging in with my username and password would make life so much easier. But no. Tesco mobile just has to make life harder.
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In my opinion I would like to say that I Can't find my account easily. . Not clear. App lacks info. Waste of time. Poor deals at tesco mobile I think. . These are my personal experiences and views of tm. I am not happy with them at all. I will change providers as soon as I can. High penalty for early redemption I found.
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Doesn't work, changing any settings results in an error msg "oops our system had a glitch" and never works, has been like it for over a month now. Useless app really beyond monitoring how much data etc you have left Edit: Already running the latest version and restarting the app, uninstalling it and reinstalling it don't work. Obviously I would have already tried that. A quick google search or read through these reviews clearly shows that I'm not alone. 1000s of people have issues with this
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The apps okay at first, but as soon as you change your number it just doesn't let you back on the app all it says it technical difficulties. Deleting and downloading the app again dont make any difference.
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Had this app on my previous Samsung, bought a new Samsung from Tesco last week and transferred everything over using Smart Switch. All fine except message "Tesco app keeps stopping". I have uninstalled and reinstalled it, but whilst I have the icon on the home screen, the app will not open. Update 2 Nov. Went to the Swindon store where I bought the phone last week and a very helpful new team member, Ben, sorted the problem in under five minutes. Oh that everone was as efficient - well done Ben!
No reviews available
No reviews available
-
I've installed, uninstalled and reinstalled this app multiple times and each time it says that there's a technical error and the app won't show my Tesco mobile details - I really hope this can be fixed soon as I have found it to be a useful app in the past.
-
I use this app regularly to check my balance of free calls etc. Last week I agreed to access the app at least once monthly to be entered into a prize draw. Tried to access the app tonight. App now asks for my phone number to text me an activation code which never comes. I tried uninstalling and re loading from play store.. no change.. whats going on?
-
Total lack of international customer
When you get thrown out at the first hurdle not being able to enter +1719xxxxxxx But the lack of forethought at this scale makes you wonder what health issues are they also forgetting. -
You can't see or do anything useful with regards to your account only available minutes etc. You can't make any alterations or cancel agreements if required. You still have to log in on the website or call.
-
Every time I open it asks me for a phone number to send an activation code. Once I enter my number the app shuts and I don't get sent the number by SMS. There's no way to get around this either, it's just stuck on this screen so I can't do anything.
-
Not fit for purpose to meet my needs . I don't have a Tesco mobile phone, but my children do. The app would have made it really easy to manage my children's phones, but it wants a Tesco mobile number inputting. I may as well just stick to the user unfriendly internet log in. That doesn't always accept my password so I have to do a password reset, like now. Logging in with my username and password would make life so much easier. But no. Tesco mobile just has to make life harder.
-
In my opinion I would like to say that I Can't find my account easily. . Not clear. App lacks info. Waste of time. Poor deals at tesco mobile I think. . These are my personal experiences and views of tm. I am not happy with them at all. I will change providers as soon as I can. High penalty for early redemption I found.
-
Doesn't work, changing any settings results in an error msg "oops our system had a glitch" and never works, has been like it for over a month now. Useless app really beyond monitoring how much data etc you have left Edit: Already running the latest version and restarting the app, uninstalling it and reinstalling it don't work. Obviously I would have already tried that. A quick google search or read through these reviews clearly shows that I'm not alone. 1000s of people have issues with this
-
The apps okay at first, but as soon as you change your number it just doesn't let you back on the app all it says it technical difficulties. Deleting and downloading the app again dont make any difference.
-
Had this app on my previous Samsung, bought a new Samsung from Tesco last week and transferred everything over using Smart Switch. All fine except message "Tesco app keeps stopping". I have uninstalled and reinstalled it, but whilst I have the icon on the home screen, the app will not open. Update 2 Nov. Went to the Swindon store where I bought the phone last week and a very helpful new team member, Ben, sorted the problem in under five minutes. Oh that everone was as efficient - well done Ben!
There are no editor reviews currently available. Please check again soon.
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Release Notes
6.3.1
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